Call Center Jobs - Alexandria Egypt

<p>We are hiring Call Center Representatives!</p><p>Join our team and provide excellent customer service by answering customer calls, resolving inquiries, and ensuring customer satisfaction.</p><p>Requirements:</p><p>Good communication skills.</p><p>Basic computer skills.</p><p>Ability to work in a team.</p><p>Customer service experience is a plus.</p><p>Fresh graduates and undergraduates are welcome to apply</p>

:Responsibilities 1- Follow up on delinquent customer through phone call / Email and ensure resolution as per the target assigned (Monthly). 2- Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the internal Collections Manager. 4-Keeping track of productivity report showing number of calls, promises kept and broken promises. 5-Update calls feedback on Daily Collection Report or collections system. :Qualifications - Bachelor's Degree - Collections experience is preferred - Good communication and negotiation skills - Good command of written and spoken English.The company offers basic salary + monthly commission + other benefits<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 20</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي</li></ul>

<strong>:Responsibilities</strong><br>1- Follow up on delinquent customer through phone call / Email and ensure resolution as per the target assigned (monthly).<br>2- Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the internal Collections Manager.<br>4-Keeping track of productivity report showing number of calls, promises kept and broken.<br>5-Update calls feedback on Daily Collection Report or collections system.<br><br><strong>:Qualifications</strong><br>- Bachelor's Degree<br>- Collections experience is preferred<br>- Excellent communication and negotiation skills<br>- Excellent command of written and spoken English.

<ul><li><p>Alexandria | Full-Time | On-Site</p><ul><li><p>Saudi dialect is a must.</p></li><li><p>Good communication &amp; sales skills.</p></li><li><p>Previous Call Center/Telesales experience is preferred.</p></li></ul></li></ul><p></p><p><strong>Requirements</strong></p><p> <strong>Competitive Salary + Commission</strong></p><p> Send your <strong>CV + a voice recording in Saudi dialect</strong> via WhatsApp<br>Please mention: <strong>Call Center Agent</strong></p>

<ul><li><p>Restructure and organize the HR department in alignment with the company’s goals.</p></li><li><p>Develop and implement <strong>HR Policies, Procedures, and Internal Regulations</strong>.</p></li><li><p>Build and develop the company’s <strong>Organizational Structure</strong>.</p></li><li><p>Create and update <strong>Job Descriptions</strong> for all positions and departments.</p></li><li><p>Develop and implement <strong>HR KPIs and Performance Management Systems</strong>.</p></li><li><p>Develop recruitment and talent acquisition strategies, especially <strong>Mass Hiring</strong> for Call Center operations.</p></li><li><p>Monitor and analyze <strong>Turnover &amp; Absenteeism</strong> and develop action plans to reduce them.</p></li><li><p>Establish and maintain clear systems for attendance, leaves, and disciplinary actions.</p></li><li><p>Oversee <strong>Personnel Affairs and Social Insurance</strong> processes.</p></li><li><p>Ensure compliance with Labor Law and internal company policies.</p></li><li><p>Develop training and onboarding programs for employees and supervisors.</p></li><li><p>Prepare regular HR reports covering recruitment, turnover, absenteeism, performance, and employee status.</p></li><li><p>Manage and monitor the HR team’s performance and ensure proper execution of HR processes.</p></li><li><p>Manage and improve <strong>HR Management / ERP Systems</strong> and HR workflows.</p></li><li><p>Address Call Center-specific HR challenges such as high turnover, absenteeism, employee retention, and engagement.</p></li></ul><ul><li><p>Hands-on experience in <strong>Social Insurance &amp; Personnel Affairs</strong>.</p></li><li><p>Ability to handle <strong>employee registration, termination, and insurance updates</strong>.</p></li><li><p>Experience dealing with <strong>Social Insurance Office and Labor Office</strong>.</p></li><li><p>Good knowledge of <strong>Labor Law and Social Insurance procedures</strong>.</p></li></ul><p></p><p><strong>Requirements</strong></p><p>Minimum <strong>7 years of experience in Human Resources</strong>, including experience in a leadership or supervisory role.<br>Strong and proven experience in <strong>Call Center / Contact Center companies</strong>.<br>Hands-on experience in <strong>HR Structuring &amp; Organizational Development</strong>.<br>Strong experience in developing <strong>Job Descriptions, HR Policies &amp; Procedures</strong>.<br>Proven experience in <strong>Mass Recruitment</strong> and high-volume hiring.<br>Strong knowledge of <strong>HR KPIs, Performance Management, and HR Analytics</strong>.<br>Strong experience in <strong>Personnel Affairs &amp; Social Insurance</strong>.<br>Good knowledge of Labor Law and employee relations.<br>Hands-on experience with <strong>ERP / HR Management Systems</strong>.<br>Experience with <strong>Odoo HR</strong> or similar ERP/HR systems is highly preferred.<br>Excellent <strong>Microsoft Excel</strong> and HR reporting skills.<br>Strong leadership, communication, decision-making, and problem-solving skills.<br>Highly organized, proactive, and results-oriented personality.</p><h3><strong>Preferred Experience:</strong></h3><ul><li><p>Establishing or restructuring an HR department.</p></li><li><p>Managing HR operations for a large workforce.</p></li><li><p>Implementing or improving <strong>Odoo HR / ERP Systems</strong>.</p></li><li><p>Building HR systems and processes from scratch.</p></li><li><p>Improving <strong>Employee Retention</strong> and reducing <strong>Turnover &amp; Absenteeism</strong>.</p></li><li><p>Building a data-driven HR function based on <strong>KPIs, reporting, and performance measurement</strong>.</p></li></ul><h3></h3><p></p>

<ul><li><p>Restructure and organize the HR department in alignment with the company’s goals.</p></li><li><p>Develop and implement <strong>HR Policies, Procedures, and Internal Regulations</strong>.</p></li><li><p>Build and develop the company’s <strong>Organizational Structure</strong>.</p></li><li><p>Create and update <strong>Job Descriptions</strong> for all positions and departments.</p></li><li><p>Develop and implement <strong>HR KPIs and Performance Management Systems</strong>.</p></li><li><p>Develop recruitment and talent acquisition strategies, especially <strong>Mass Hiring</strong> for Call Center operations.</p></li><li><p>Monitor and analyze <strong>Turnover &amp; Absenteeism</strong> and develop action plans to reduce them.</p></li><li><p>Establish and maintain clear systems for attendance, leaves, and disciplinary actions.</p></li><li><p>Oversee <strong>Personnel Affairs and Social Insurance</strong> processes.</p></li><li><p>Ensure compliance with Labor Law and internal company policies.</p></li><li><p>Develop training and onboarding programs for employees and supervisors.</p></li><li><p>Prepare regular HR reports covering recruitment, turnover, absenteeism, performance, and employee status.</p></li><li><p>Manage and monitor the HR team’s performance and ensure proper execution of HR processes.</p></li><li><p>Manage and improve <strong>HR Management / ERP Systems</strong> and HR workflows.</p></li><li><p>Address Call Center-specific HR challenges such as high turnover, absenteeism, employee retention, and engagement.</p></li></ul><ul><li><p>Hands-on experience in <strong>Social Insurance &amp; Personnel Affairs</strong>.</p></li><li><p>Ability to handle <strong>employee registration, termination, and insurance updates</strong>.</p></li><li><p>Experience dealing with <strong>Social Insurance Office and Labor Office</strong>.</p></li><li><p>Good knowledge of <strong>Labor Law and Social Insurance procedures</strong>.</p></li></ul><p></p><p><strong>Requirements</strong></p><p>Minimum <strong>7 years of experience in Human Resources</strong>, including experience in a leadership or supervisory role.<br>Strong and proven experience in <strong>Call Center / Contact Center companies</strong>.<br>Hands-on experience in <strong>HR Structuring &amp; Organizational Development</strong>.<br>Strong experience in developing <strong>Job Descriptions, HR Policies &amp; Procedures</strong>.<br>Proven experience in <strong>Mass Recruitment</strong> and high-volume hiring.<br>Strong knowledge of <strong>HR KPIs, Performance Management, and HR Analytics</strong>.<br>Strong experience in <strong>Personnel Affairs &amp; Social Insurance</strong>.<br>Good knowledge of Labor Law and employee relations.<br>Hands-on experience with <strong>ERP / HR Management Systems</strong>.<br>Experience with <strong>Odoo HR</strong> or similar ERP/HR systems is highly preferred.<br>Excellent <strong>Microsoft Excel</strong> and HR reporting skills.<br>Strong leadership, communication, decision-making, and problem-solving skills.<br>Highly organized, proactive, and results-oriented personality.</p><h3><strong>Preferred Experience:</strong></h3><ul><li><p>Establishing or restructuring an HR department.</p></li><li><p>Managing HR operations for a large workforce.</p></li><li><p>Implementing or improving <strong>Odoo HR / ERP Systems</strong>.</p></li><li><p>Building HR systems and processes from scratch.</p></li><li><p>Improving <strong>Employee Retention</strong> and reducing <strong>Turnover &amp; Absenteeism</strong>.</p></li><li><p>Building a data-driven HR function based on <strong>KPIs, reporting, and performance measurement</strong>.</p></li></ul><h3></h3><p></p>

<h2>Call Center Trainee</h2><p></p><h3>Working Conditions:</h3><p></p><ul><li><p><strong>Working Days:</strong> Saturday to Thursday</p></li><li><p><strong>Working Hours:</strong> 12:00 PM – 7:00 PM</p></li><li><p><strong>Day Off: </strong>Friday</p></li></ul><p></p><h2>Job Summary</h2><p>We are looking for enthusiastic and customer-oriented <strong>Call Center Trainees</strong> to join our team. This role is ideal for fresh graduates or individuals looking to start a career in customer service. The trainee will handle customer inquiries, provide accurate information, and ensure a positive customer experience while receiving on-the-job training.</p><p></p><h2>Key Responsibilities</h2><ul><li><p>Handle inbound and outbound customer calls professionally.</p></li><li><p>Respond to customer inquiries and provide accurate information about the company's services.</p></li><li><p>Record customer interactions accurately in the system.</p></li><li><p>Resolve customer complaints or escalate them to the appropriate department when necessary.</p></li><li><p>Follow up with customers as required to ensure satisfaction.</p></li><li><p>Maintain a high level of professionalism and customer service.</p></li><li><p>Adhere to company policies, procedures, and quality standards.</p></li><li><p>Meet daily and monthly performance targets.</p></li><li><p>Participate in training sessions and continuous learning activities.</p></li><li><p>Perform other duties assigned by the Team Leader.</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><p></p><h2>Qualifications</h2><ul><li><p>Fresh graduates are welcome to apply.</p></li><li><p>High school diploma or Bachelor's degree.</p></li><li><p>Previous customer service experience is a plus but not required.</p></li><li><p>Good communication and interpersonal skills.</p></li><li><p>Basic computer skills.</p></li><li><p>Ability to work under pressure.</p></li><li><p>Willingness to learn and develop.</p></li></ul><p></p><h2>Technical Skills</h2><ul><li><p>Microsoft Office (Basic)</p></li><li><p>Basic Computer Skills</p></li><li><p>Data Entry</p></li></ul><p></p><h2>Soft Skills</h2><ul><li><p>Excellent Communication Skills</p></li><li><p>Customer Service Orientation</p></li><li><p>Problem-Solving Skills</p></li><li><p>Active Listening</p></li><li><p>Teamwork</p></li><li><p>Time Management</p></li><li><p>Positive Attitude</p></li></ul><p></p>

<p><strong>POSITION SUMMARY</strong> What is the main purpose of this position? Why does it exist? The CLS program training Leader role partners with the business &amp; functional owners to establish and execute strategic training methodologies that drive business performance. The role is responsible for the training and development operations for all programs &amp; client in assigned in the vertical; Manage training resources to meet Sutherland and Client KPI targets; Hire-train-develop a team of Training Manager and Training Specialists; Ensure supervision and trainee development in classroom and nesting, effective execution of New Hire Training, Nesting, and 0 30-day processes, compliance to all CLS mandated tools, templates, formats, and reporting guidelines; Maintain budgetary compliance, HC and ratios, and own the VTF program in the programs assigned under a vertical.</p><p>- Plan, project, manage, and ensure execution of training delivery (New Hire + Ongoing) for clients. Ensure ramp plan is in place, updated, executed. Trainer and Training Room assignments are locked for each class.</p><p>- Observe classes, Nesting &amp; Bottom Quartile Management delivery and lead coaching sessions for the group. Ensure effective Training Delivery takes place and Trainers are observed, given feedback, and coached on facilitation and classroom management effectiveness.</p><p>- Assess, maintains, and ensure Training Curriculum is updated based on Client Needs and Program performance</p><p>- Ensures that trainees are empowered to provide feedback on training experience and employee welfare through Daily Training Pulse, Training Reaction Quotient, FGD, and open communication with Trainer, Training Manager, and Site Leaders.</p><p>- Ensures the tracking &amp; assessment of the key performance indicators, including 30-60-90 days performance post nesting for each wave.</p><p>- Ensure Training Curriculum is updated with latest call flow, call drivers, and call samples. Assess and ensures activities, exercises, and modifications are aligned with the Account needs and updates.</p><p>- Ensure New Hire Consultants are getting right level of coaching, support, and development during and post Nesting (30-60-90 days tenure).</p><p>- Monitor retention per class per client and execute initiatives that will positively impact learner experience and welfare.</p><p>- Forecast attrition in Training and Nesting and execute appropriate retention strategies.</p><p>- Conduct FGDs for Learners and address issues and help items raised.</p><p>- Utilize feedback from Daily Training Pulse and Training Reaction Quotient to continuously improve Training Environment and Learner Experience.</p><p>- Ensure updated knowledge of the two key programs at the operating center with self at all times.</p><p>- Participates in weekly/bi-weekly performance calls with Enterprise Managers, SD &amp; Client as required.</p><p>- Facilitate or Participate on Needs Analysis driven by Performance Improvement and/or potential growth. Ensures strategic action plans based on needs analysis are executed by Training Team and other business units.</p><p>- Coach &amp; Develop Training Managers and Trainers in their core competencies.</p><p>- Conduct Performance Reviews for Training Managers covering help items, New Hire Performance, Training Throughput, Trainer Observation, Training Reaction Quotient, Productivity, Action Plans and Initiatives.</p><p>- Establish development plans for Training Managers and ensures it s in place for Trainers.</p><p>- Ensures client related billable/non-billable reports and every other reporting requirements are collated, audited and sent out all through Analyst/Coordinator</p><p>- Maintain updated hiring &amp; resource planners (TRPD) for all the operating center/site.</p><p>- Ensures consistency &amp; compliance to all CLS mandated tools, &amp; reporting guidelines (e.g. TRPD, CLS Tracker, Trainer Productivity, etc) (via Training Specialists/Managers &amp; Coordinator).</p><p>- Creates weekly CLS site report (4 Blocker).</p><p>- Management of the Site Training Budget; people (VTF &amp; Trainers utilization), facilities and equipment. Drive hiring and sourcing. Establish and execute CLS strategies to address program challenges</p><p>- Proactively engages and manages the operating-center service delivery relationship.</p><p>- Proactively seeks to improve Training Delivery for the site via content, context &amp; curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.</p><p>- Demonstrate business acumen to analyze and design solutions that address performance challenges</p><p>- Assess if need of new technology or methodology is needed to enhance performance and support for new hires.</p><p>- Maintain and understand the pulse of the Program/Site</p><p>- Articulate drivers and root causes enabling design of initiatives, working with Site Leadership and other business units.</p><p>- Formulate initiatives to improve retention, satisfaction and engagement</p><p>- Forecast CLS talent needs and develop human capital management solutions answering both current and future needs</p><p>- Partners with stakeholders to support revenue growth and demands for the operating center.</p><p>- Represents CLS in all relevant strategic and tactical forums; internal &amp; external for the operating center.</p><p>- Partners with Service Delivery and Quality to determine needs and gaps within the operating site.</p><p>- Conducts &amp; leads detailed gaps &amp; needs analysis and post-training assessment initiatives for the program.</p><p>- Lead special projects or new business developments that require specialized training attention.</p><p>- Analyze and correlate Daily Training Pulse and Training Reaction Quotient results with Echo Survey, Attrition Trend, and New Hire Performance to enable formulation of initiatives to address employee retention and performance issues.</p><p>- Lead/ participate in CLS Geo-wide projects targeting process improvements, innovations, department governance.</p><p><strong>Desired Candidate Profile</strong></p><p>College Degree (Masters/MBA is a plus) Minimum of 7 years BPO experience with at least 4-5 years of managing Training and Development business unit. Demonstrated ability to use MS Office applications: Excel, Power Point, Word, and Outlook Excellent written and oral communication skills Excellent ability to build networks within and across functions through proactive communication. Ability to maintain a high degree of confidentiality and professionalism is critical Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential</p>

مطلوب Senior HR Specialist ضرورة إرسال السيرة الذاتية عبر واتساب على الرقم: O1O70694776 <br>• إدارة عمليات التوظيف والاستقطاب وإجراء المقابلات.<br>• متابعة شؤون العاملين والعقود والتأمينات الاجتماعية.<br>• إعداد وتحديث ملفات الموظفين والالتزام بقانون العمل.<br>• إعداد وتطوير الوصف الوظيفي (Job Descriptions) لجميع الوظائف.<br>• المساهمة في إعداد وتطوير الهيكل التنظيمي للشركة.<br>• متابعة الحضور والانصراف والإجازات والجزاءات.<br>• إعداد تقارير الموارد البشرية الدورية.<br>• المشاركة في وضع السياسات والإجراءات الداخلية (Policies &amp; Procedures).<br>• متابعة تقييم الأداء وقياس مؤشرات الأداء الوظيفي (KPIs).<br>• دعم الإدارة في تنظيم العمليات الإدارية وتحسين بيئة العمل.<br>الشروط المطلوبة:<br>• خبرة لا تقل عن 3 سنوات في مجال الموارد البشرية.<br>• يفضل خبرة سابقة في شركات الكول سنتر أو خدمة العملاء.<br>• خبرة عملية في التأمينات الاجتماعية ومكتب العمل.<br>• خبرة في إعداد Job Descriptions والهيكلة التنظيمية.<br>• إجادة استخدام أنظمة إدارة الموارد البشرية (HR Systems).<br>• خبرة في العمل على برامج ERP مثل Odoo أو ما يماثلها.<br>• إجادة Microsoft Excel وإعداد التقارير وتحليل البيانات.

المهام والمسؤوليات:<br> • إدارة عمليات التوظيف والاستقطاب وإجراء المقابلات.<br> • متابعة شؤون العاملين والعقود والتأمينات الاجتماعية.<br> • إعداد وتحديث ملفات الموظفين والالتزام بقانون العمل.<br> • إعداد وتطوير الوصف الوظيفي (Job Descriptions) لجميع الوظائف.<br> • المساهمة في إعداد وتطوير الهيكل التنظيمي للشركة.<br> • متابعة الحضور والانصراف والإجازات والجزاءات.<br> • إعداد تقارير الموارد البشرية الدورية.<br> • المشاركة في وضع السياسات والإجراءات الداخلية (Policies &amp; Procedures).<br> • متابعة تقييم الأداء وقياس مؤشرات الأداء الوظيفي (KPIs).<br> • دعم الإدارة في تنظيم العمليات الإدارية وتحسين بيئة العمل.<br>الشروط المطلوبة:<br> • خبرة لا تقل عن 3 سنوات في مجال الموارد البشرية.<br> • يفضل خبرة سابقة في شركات الكول سنتر أو خدمة العملاء.<br> • خبرة عملية في التأمينات الاجتماعية ومكتب العمل.<br> • خبرة في إعداد Job Descriptions والهيكلة التنظيمية.<br> • إجادة استخدام أنظمة إدارة الموارد البشرية (HR Systems).<br> • خبرة في العمل على برامج ERP مثل Odoo أو ما يماثلها.<br> • إجادة Microsoft Excel وإعداد التقارير وتحليل البيانات.<br><strong>يرجى إرسال السيرة الذاتية مع ارسال اسم الوظيفة HR Specialist / Senior HR Specialist&nbsp;<br>عبر واتساب على الرقم:<br>0107<br>069<br>4776</strong>

<p><strong><em>About VOIS</em></strong></p><p>VOIS provide innovative solutions and services in the telecommunications industry. Our focus is on delivering seamless connectivity, exceptional customer service, and cutting-edge technology to our clients.<br><br><strong><em>Job Description</em></strong></p><ul><li><p>Act as a front-line interface with customers of Vodafone Ireland Customers.</p></li><li><p>Role involves responding to customers over the phone and resolving their inquiries.</p></li><li><p>Maintaining the customer experience and providing the best image to the company.<br>&nbsp;</p></li></ul><p><strong><em>Benefits</em></strong></p><ul><li><p><strong>Very Attractive Package.</strong></p></li><li><p><strong>We work in a hybrid module (2 days a week from Office).</strong></p></li><li><p>Laptop/PC provided from the company + Internet allowance.</p></li><li><p>5 working days + 2 days off (Rotational).</p></li><li><p>Annual balance.</p></li><li><p>Profit share.</p></li><li><p>Social, Medical insurance and life insurance.</p></li><li><p>Annual Salary Increase.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Fluent in English <strong>C1 </strong>is a Must.</p></li><li><p><strong>Graduates and drop out are welcome to apply.</strong></p></li><li><p>Egyptian Nationality is a must.</p></li><li><p>Having experience in Call Center (English Account) is a plus.</p></li><li><p>Soft and Communication skills.</p></li><li><p>Males &amp; Females are welcome to apply.</p></li></ul><p></p>

<p>About the Role</p><p>We are seeking a dedicated Call Center Agent to act as the primary point of contact for our clients, managing their requests from initial offers through to final delivery, and collaborating closely with our internal teams to ensure exceptional service.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Communicate with clients via email, calls, and meetings to build and develop strong relationships of trust.</p></li><li><p>Act as the main point of contact for the company’s clients.</p></li><li><p>Manage and handle client requests, following up on every stage from sending offers to final delivery.</p></li><li><p>Coordinate and collaborate with internal departments to ensure alignment with client needs and requirements.</p></li><li><p>Receive client feedback or issues and work proactively to resolve them with relevant teams.</p></li><li><p>Collect feedback and provide comprehensive after-sales service and support.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree.</p></li><li><p>Minimum of 5 years of experience (recommended in the Advertising &amp; Printing field).</p></li><li><p>Excellent communication and presentation skills.</p></li><li><p>Excellent command of English (both speaking and writing).</p></li><li><p>Good computer skills, particularly with email and Microsoft Office.</p></li><li><p>Responsible, capable of multitasking, and hard-working.</p></li><li><p>Strong time management skills, flexibility, and a strong team player.</p></li></ul><p></p>

<p>The Senior Testing Specialist is responsible for administering and processing Amidest s SAT testing program effectively as per set policies and procedures. The Senior Testing Specialist will support the SAT, PSAT and the Local Registration Programs, with a particular focus on the SAT administration and all logistics related to training sessions; contacting observers and proctors, tracking documents and forms, and updating databases; completing reporting documentation; consistently ensuring that testing quality and security standards are being met; and actively interacting with all SAT stakeholders in a professional and positive manner.</p><p>RESPONSIBILITIES</p><p>Tasks and responsibilities for this position include, but are not limited to, the following:</p><ul><li>Conduct orientation sessions for SAT candidates in-house and outreach</li><li>Monitor and manage the daily duties completion of the SAT Testing Specialist</li><li>Prepare logistics for the SAT exams which include:</li><ul><li>Upload the SAT rosters from the Test Centre Supervisor's website</li><li>Handle the vehicle request for the Test Centre Observers (TCOs) on the test day</li><li>Determine the number of observers needed</li><li>Work on the TCOs list</li><li>Prepare the files for TCOs</li><li>Conduct training sessions for TCOs</li><li>Conduct training sessions for new TCOs</li><li>Work on the TCOs evaluation reports</li><li>Score the quizzes of the TCOs</li><li>Respond to email and phone call inquiries</li><li>Maintain a database of TCOs</li></ul><li>Work efficiently on multiple projects (SAT registration, SAT administration , and Local Registration) and meet all project deadlines and within projected timelines</li><li>Cooperate with various departments and their needs related to SAT. (Customer Service, Exchange and Scholarships, Finance, Human Resources, IT, admin and English Language)</li><li>Perform actively in cross-functional projects and teamwork</li><li>Handle work tasks and responsibilities independently and with minimal supervision</li><li>Develop excellent communication standards with TCOs and TCCs</li><li>Interact and engage with customers (TCOs and TCCs) and their needs</li><li>Handle SAT and local registration candidate complaints in a courteous and prompt manner.</li><li>Ensure that all SAT testing materials are always accurately verified upon their receipt before and after the test administration and maintain test security and integrity</li><li>Handle the SAT test center requests before the exam, on the day of the exam, and after the exam and whenever needed</li><li>Respond promptly to SAT inquiries received from Test Center Observers on the day of the exam</li><li>Assist in responding to Test Center Coordinators calls on the day of the exam</li><li>Monitor and Observe SAT testing centers to ensure that they meet the College Board requirements whenever requested</li><li>Maintain updated records of Test Center Observers evaluation reports.</li><li>Monitor the preparation of score reports for SAT exams, within set timeframes and starts the data entry of the SAT DI score reports</li><li>Monitor the prompt and efficient registration of registered client applications to the local registration service.</li><li>In all activities, take all required security precautions according to set rules and regulations to maintain test and score security</li><li>Maintain accurate monthly statistics for registrations and scores</li><li>Answer testing inquiries and provides information about various testing programs to candidates</li><li>Collaborate in fairs to promote testing products</li><li>Provide backup support for Testing Unit staff during peak hours and staff absence</li><li>Monitor SAT testing filling system, ensuring that it is always updated and easily accessible</li><li>Verify the SAT scores for the admission offices</li><li>Work on the projects annual budget</li><li>Work on the projects business plans throughout the year</li><li>Promote the PSAT exam to schools</li><li>Train and supervise the summer interns</li><li>Process local registration for TOEFL IBT, GRE and GMAT exams</li><li>Prepare and stamp printed TOEFL IBT and GRE score reports</li><li>Other assigned duties upon need</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Business Administration or another related field</li><li>Excellent English and Arabic oral and written communication skills</li><li>3-5 years of work experience</li><li>Project Management Skills and ability to meet deadlines</li><li>Strong attention to detail, accurate and excellent organizational skills</li><li>Ability to handle multiple tasks at one time and to work under pressure</li><li>Proficiency in the Microsoft Windows environment, especially Microsoft Word, Excel, and Outlook</li><li>Must be willing to work in afternoons/evenings, when requested to work on Weekends based on SAT exam dates.</li><li>Strong problem-solving skills and planning skills</li><li>Ability to work independently and as part of a team</li><li>Ability to handle complaints and difficult situations</li><li>Preferred: Work experience in testing, customer service, or marketing</li><li>Ability to work within a team environment</li><li>Candidate will be required to take the Prometric certification and pass the certification exam to become a certified test center administrator when needed</li><li>TOEIC score of minimum 800 or equivalent</li></ul>

<p>The Senior Testing Specialist is responsible for administering and processing Amidest s SAT testing program effectively as per set policies and procedures. The Senior Testing Specialist will support the SAT, PSAT and the Local Registration Programs, with a particular focus on the SAT administration and all logistics related to training sessions; contacting observers and proctors, tracking documents and forms, and updating databases; completing reporting documentation; consistently ensuring that testing quality and security standards are being met; and actively interacting with all SAT stakeholders in a professional and positive manner.</p><p>RESPONSIBILITIES</p><p>Tasks and responsibilities for this position include, but are not limited to, the following:</p><ul><li>Conduct orientation sessions for SAT candidates in-house and outreach</li><li>Monitor and manage the daily duties completion of the SAT Testing Specialist</li><li>Prepare logistics for the SAT exams which include:</li><ul><li>Upload the SAT rosters from the Test Centre Supervisor's website</li><li>Handle the vehicle request for the Test Centre Observers (TCOs) on the test day</li><li>Determine the number of observers needed</li><li>Work on the TCOs list</li><li>Prepare the files for TCOs</li><li>Conduct training sessions for TCOs</li><li>Conduct training sessions for new TCOs</li><li>Work on the TCOs evaluation reports</li><li>Score the quizzes of the TCOs</li><li>Respond to email and phone call inquiries</li><li>Maintain a database of TCOs</li></ul><li>Work efficiently on multiple projects (SAT registration, SAT administration , and Local Registration) and meet all project deadlines and within projected timelines</li><li>Cooperate with various departments and their needs related to SAT. (Customer Service, Exchange and Scholarships, Finance, Human Resources, IT, admin and English Language)</li><li>Perform actively in cross-functional projects and teamwork</li><li>Handle work tasks and responsibilities independently and with minimal supervision</li><li>Develop excellent communication standards with TCOs and TCCs</li><li>Interact and engage with customers (TCOs and TCCs) and their needs</li><li>Handle SAT and local registration candidate complaints in a courteous and prompt manner.</li><li>Ensure that all SAT testing materials are always accurately verified upon their receipt before and after the test administration and maintain test security and integrity</li><li>Handle the SAT test center requests before the exam, on the day of the exam, and after the exam and whenever needed</li><li>Respond promptly to SAT inquiries received from Test Center Observers on the day of the exam</li><li>Assist in responding to Test Center Coordinators calls on the day of the exam</li><li>Monitor and Observe SAT testing centers to ensure that they meet the College Board requirements whenever requested</li><li>Maintain updated records of Test Center Observers evaluation reports.</li><li>Monitor the preparation of score reports for SAT exams, within set timeframes and starts the data entry of the SAT DI score reports</li><li>Monitor the prompt and efficient registration of registered client applications to the local registration service.</li><li>In all activities, take all required security precautions according to set rules and regulations to maintain test and score security</li><li>Maintain accurate monthly statistics for registrations and scores</li><li>Answer testing inquiries and provides information about various testing programs to candidates</li><li>Collaborate in fairs to promote testing products</li><li>Provide backup support for Testing Unit staff during peak hours and staff absence</li><li>Monitor SAT testing filling system, ensuring that it is always updated and easily accessible</li><li>Verify the SAT scores for the admission offices</li><li>Work on the projects annual budget</li><li>Work on the projects business plans throughout the year</li><li>Promote the PSAT exam to schools</li><li>Train and supervise the summer interns</li><li>Process local registration for TOEFL IBT, GRE and GMAT exams</li><li>Prepare and stamp printed TOEFL IBT and GRE score reports</li><li>Other assigned duties upon need</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Business Administration or another related field</li><li>Excellent English and Arabic oral and written communication skills</li><li>3-5 years of work experience</li><li>Project Management Skills and ability to meet deadlines</li><li>Strong attention to detail, accurate and excellent organizational skills</li><li>Ability to handle multiple tasks at one time and to work under pressure</li><li>Proficiency in the Microsoft Windows environment, especially Microsoft Word, Excel, and Outlook</li><li>Must be willing to work in afternoons/evenings, when requested to work on Weekends based on SAT exam dates.</li><li>Strong problem-solving skills and planning skills</li><li>Ability to work independently and as part of a team</li><li>Ability to handle complaints and difficult situations</li><li>Preferred: Work experience in testing, customer service, or marketing</li><li>Ability to work within a team environment</li><li>Candidate will be required to take the Prometric certification and pass the certification exam to become a certified test center administrator when needed</li><li>TOEIC score of minimum 800 or equivalent</li></ul>

<p>We are looking for a Service Engineer (Electrical) to join our technical team.<br>The candidate will be responsible for commissioning, startup, and service activities for electrical and control systems in fuel depots.</p><p><br>The role requires on-call availability and frequent travel to different project sites.</p><p><br><strong>Job Responsibilities:</strong></p><ul><li><p>Perform commissioning and startup for electrical and automation systems at fuel depots.</p></li><li><p>Provide on-site service and technical support during operation and maintenance activities.</p></li><li><p>Troubleshoot and resolve electrical, control, and instrumentation issues.</p></li><li><p>Carry out preventive and corrective maintenance activities.</p></li><li><p>Support SAT / FAT and site testing activities when required.</p></li><li><p>Prepare service reports, commissioning records, and technical documentation.</p></li><li><p>Communicate with clients and internal teams to ensure proper system operation.</p></li><li><p>Follow all safety regulations and company procedures.</p></li><li><p>Be on call at any time to support urgent site issues when required.</p></li><li><p>Travel to different sites according to project and service needs.<br>&nbsp;</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Job Requirements:</strong></p><ul><li><p>Bachelor’s degree in Electrical Engineering.</p></li><li><p>0 – 3 years of experience in commissioning, startup, or field service roles.</p></li><li><p>Basic knowledge of electrical systems, control panels, PLCs, and field instruments.</p></li><li><p>Experience or interest in fuel depots / oil &amp; gas facilities is an advantage.</p></li><li><p>Willing to travel frequently and work on-site.</p></li><li><p>On-call availability outside normal working hours when needed.</p></li><li><p>Good command of English.</p></li><li><p>Strong troubleshooting and communication skills.</p></li></ul><p><br><strong>Job Type</strong></p><ul><li><p>Full-time</p></li></ul><p><strong>Field-based</strong></p><ul><li><p>On-call</p></li></ul><p><strong>Work Location</strong></p><ul><li><p>Based in Egypt</p></li><li><p>Frequent travel to project sites</p></li></ul><p><strong>Field-based</strong></p><ul><li><p>On-call</p></li></ul><p><strong>Work Location:</strong></p><ul><li><p>Based in Alexandria Egypt</p></li><li><p>Frequent travel to project sites</p></li></ul><p></p>

<ul><li><p><strong>Manage Daily Operations:</strong><br>Oversee the distribution of service requests to technicians, ensuring efficient utilization and quick response times.</p></li><li><p><strong>Quality Assurance:</strong><br>Ensure all service activities—including installations, maintenance, and repairs—are completed according to company standards, safety guidelines, and quality protocols.</p></li><li><p><strong>Performance Management:</strong><br>Set, track, and analyze key performance indicators (KPIs) such as response time, first‑time fix rate, customer satisfaction levels, and service costs to evaluate overall service center performance.</p></li><li><p><strong>Team Development:</strong><br>Identify training needs and coordinate technical development programs to enhance technicians’ skills and product knowledge.</p></li><li><p><strong>Customer Experience Oversight:</strong><br>Monitor customer feedback, track satisfaction metrics, and handle escalated cases by providing effective and timely solutions.</p></li><li><p><strong>Budget Management:</strong><br>Develop and control the service center budget, ensuring cost efficiency while maintaining high service standards.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree.</p></li><li><p>Location: Alexandria</p></li><li><p>3-5 years of experience in service center operations within the <strong>Home Appliances</strong> or <strong>Consumer Electronics</strong> field.</p></li><li><p>Good command of English.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Strong leadership and team‑management capabilities.</p></li></ul><p>&nbsp;</p>

<ul><li><p><strong>Manage Daily Operations:</strong><br>Oversee the distribution of service requests to technicians, ensuring efficient utilization and quick response times.</p></li><li><p><strong>Quality Assurance:</strong><br>Ensure all service activities—including installations, maintenance, and repairs—are completed according to company standards, safety guidelines, and quality protocols.</p></li><li><p><strong>Performance Management:</strong><br>Set, track, and analyze key performance indicators (KPIs) such as response time, first‑time fix rate, customer satisfaction levels, and service costs to evaluate overall service center performance.</p></li><li><p><strong>Team Development:</strong><br>Identify training needs and coordinate technical development programs to enhance technicians’ skills and product knowledge.</p></li><li><p><strong>Customer Experience Oversight:</strong><br>Monitor customer feedback, track satisfaction metrics, and handle escalated cases by providing effective and timely solutions.</p></li><li><p><strong>Budget Management:</strong><br>Develop and control the service center budget, ensuring cost efficiency while maintaining high service standards.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree.</p></li><li><p>Location: Alexandria</p></li><li><p>3-5 years of experience in service center operations within the <strong>Home Appliances</strong> or <strong>Consumer Electronics</strong> field.</p></li><li><p>Good command of English.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Strong leadership and team‑management capabilities.</p></li></ul><p>&nbsp;</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As an HRBP, this position will contribute to the definition and execution of the HR strategy required to achieve the business plan, delivering key HR processes and HR policies in the respective Region, through effective partnering with Center Management and Key Center Stakeholders . The role is business focused to ensure that growth targets of the Business are met through efficient and effective HR strategies and activities.</p><p>Environment Internal and external interactions</p><p>Key responsibility</p><ul><li>To contribute to the development of the HR strategy in the respective Region s donation centers and play a key role in implementation and delivery through effective partnerships with Divisional Management or General Managers.</li><li>Facilitate implementation/change process related to re-design and organizational changes, to suit business needs ensuring HR processes are followed (meeting requirements) and understood.</li><li>Bonus Program: Support management in defining critical objectives for their teams as context for setting SMART objectives and facilitate the team engagement/alignment.</li><li>Merit Increase Program: Support management to ensure the best possible outcome when implementing a merit pay program.</li><li>Benefits: Ensure they are consistent with HR Policies as defined by Country HR.</li><li>Promotions: Support management in the Promotion process to contribute to improve the Company performance.</li><li>Operations Management: Ensure adherence to relevant labor and employment laws.</li><li>Coordinate with Country HR and transfer the impact on HR practice.</li><li>Consult with line management and provide daily HR guidance.</li><li>Resolve issues and address employees' grievances.</li><li>Work closely with management and employees to improve work relationships, build morale and increase productivity and retention.</li><li>Support the implementation of HR policy and provide guidance around it.</li><li>Monitor and report on workforce and succession planning as necessary.</li><li>Identify training needs for teams and individuals as well as evaluating training program.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Academic experience required Bachelor's degree in business, management or HR. Preference also for post graduate studies in HR.</li><li>Experience Required Typically requires a minimum of 5 to 7 years of related experience as HR Generalist or HRBP. Experience in healthcare industry is a plus.</li><li>Computing Skills MS Office knowledge. SAP experience is a plus.</li><li>Personal Skills Excellent customer service and stakeholder's management skills. Organized and able to manage time effectively. Ability to work within a highly regulated, labor intensive, fast paced medical environment. Ability to influence and direct center staff through effective leadership skills. Ability to understand, explain, follow, and enforce SOPs and protocols. Ability to defuse and resolve customer complaints in an effective manner. Ability to plan, communicate and execute activities for the improvement of overall operations.</li></ul><p></p></section>

<p>Are you a seasoned professional ready to lead and innovate in the world of engineering services? We are searching for dynamic and experienced <strong>Service Managers</strong> to join our expanding team in the vibrant city of <strong>Alexandria, Egypt</strong>. This is an unparalleled opportunity to steer service operations, champion customer satisfaction, and drive technical excellence in an <strong>on-site</strong> capacity.</p><p><strong><h3>Overview</h3></strong></p><p>We are on the hunt for four exceptional <strong>Service Managers</strong> to elevate our engineering service delivery. If you thrive on optimizing performance, ensuring top-tier technical support, and building lasting customer relationships, then this is your stage to shine. You will be at the forefront of managing complex service operations, ensuring our clients receive nothing but the best.</p><p><strong><h3>Responsibilities</h3></strong></p><ul><li><strong>Lead and mentor</strong> a team of dedicated workshop engineers and service advisors, fostering a culture of excellence and continuous improvement.</li><li>Oversee and manage all aspects of <strong>warranty claims and processes</strong>, ensuring compliance and customer satisfaction.</li><li>Utilize expertise in <strong>System Center Service Manager</strong> to streamline service requests, incident management, and problem resolution.</li><li>Develop and implement strategies to enhance service delivery, focusing on efficiency, quality, and customer experience.</li><li>Provide expert <strong>service advisory</strong> to clients, diagnosing issues, and recommending optimal solutions for mechanical and electrical systems.</li><li>Monitor key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.</li><li>Collaborate with cross-functional teams to ensure seamless integration of service operations with sales and engineering departments.</li><li>Handle escalated customer issues with professionalism and a commitment to swift resolution.</li></ul><p><strong><h3>Skills & Technologies</h3></strong></p><p>You will leverage your robust understanding of <strong>Warranty Management</strong>, proficiency with <strong>System Center Service Manager</strong>, and a strong background in <strong>Workshop Engineering</strong> and <strong>Service Advisory</strong>. Your expertise in <strong>Mechanical and Electrical Engineering</strong> principles will be crucial in guiding your team and solving complex technical challenges. We value strong <strong>Customer Service</strong>, exceptional <strong>Problem Solving</strong>, and proven <strong>Team Leadership</strong> abilities.</p><p><strong><h3>Growth Opportunities</h3></strong></p><p>We believe in nurturing talent and fostering career progression. As a <strong>Service Manager</strong>, you will have ample opportunities for professional development, including advanced training in emerging technologies, leadership workshops, and pathways to senior management roles. Your growth is our success!</p><p><strong><h3>Team & Culture</h3></strong></p><p>Join a collaborative and supportive environment where innovation is celebrated, and teamwork is paramount. Our culture is built on respect, integrity, and a shared passion for delivering outstanding engineering solutions. We empower our employees to take ownership and make a significant impact.</p><p><strong><h3>Impact</h3></strong></p><p>As a <strong>Service Manager</strong>, your contributions will directly impact our operational efficiency, customer loyalty, and overall business success. You will be instrumental in maintaining our reputation for excellence and driving the continuous improvement of our service offerings.</p><p><strong>Requirements</strong></p><ul><li><strong>Experience the Thrill:</strong> Bring <strong>3-7 years</strong> of exhilarating experience in a service management or a related engineering role.</li><li><strong>Master of Mechanics and Electrics:</strong> Possess a solid foundation in <strong>Mechanical Engineering</strong> and/or <strong>Electrical Engineering</strong> principles.</li><li><strong>Warranty Wizard:</strong> Demonstrate strong expertise in <strong>Warranty Management</strong> processes and procedures.</li><li><strong>System Savvy:</strong> Proficient in utilizing <strong>System Center Service Manager</strong> for efficient service operations.</li><li><strong>Workshop Warrior:</strong> Proven track record in <strong>Workshop Engineering</strong>, leading teams and optimizing service delivery.</li><li><strong>Advisor Extraordinaire:</strong> Exceptional skills in <strong>Service Advisory</strong>, providing clear and effective technical guidance to clients and teams.</li><li><strong>Problem Solver Pro:</strong> A keen ability to diagnose complex technical issues and implement effective solutions.</li><li><strong>Leadership Luminary:</strong> Demonstrated capability in <strong>Team Leadership</strong>, inspiring and guiding technical staff to achieve peak performance.</li><li><strong>Communication Champion:</strong> Outstanding <strong>Communication Skills</strong>, both verbal and written, essential for client interaction and team collaboration.</li><li><strong>Career Level:</strong> This role is perfectly suited for an <strong>Experienced</strong> professional eager to make a significant impact.</li></ul>

<p><strong>Job Title:</strong> Telesales Agent<br><strong>Company:</strong> iVein Clinics<br><strong>Location: </strong>Alexandria, Egypt<br><strong>Experience Level: </strong>1 - 2 Years<br><strong>Industry: </strong>Healthcare / Medical Clinics</p><p><br><strong>Job Summary:</strong></p><p><br>We are seeking a results-oriented and persuasive Telesales Agent to join our team at iVein Clinics in Alexandria. In this role, you will be the first point of contact for potential patients, introducing our specialized medical services, answering inquiries, and scheduling clinic appointments. If you have 1-2 years of experience in telesales, excellent communication skills, and a passion for helping people access quality healthcare, you are the perfect fit for this position.</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><ul><li>Place outbound calls to potential patients/leads to introduce iVein Clinics' specialized medical treatments and services.</li><li>Answer inbound inquiries promptly and professionally, providing accurate information about clinic procedures, packages, and medical staff.</li><li>Convert leads and inquiries into confirmed clinic appointments and follow up on no-shows or rescheduled visits.</li><li>Understand patient needs and concerns compassionately, offering appropriate solutions and highlighting clinic value.</li><li>Maintain and update the patient database/CRM with accurate call logs, patient information, and appointment statuses.</li><li>Meet or exceed daily and monthly targets for call volume, conversion rates, and booked appointments.</li></ul>