Call Center Jobs - Ismailia Egypt

<strong>Job Objective:<br><br></strong>The Center Physician (CP) works under the supervision of Center Manager and the Plasma Operations and Medical Director. The CP plays a critical role in the donation process where he\she has supervision on the whole process and relevant staff to ensure donors safety and plasma quality. The CP ensures that the centers medical staff follows the applicable policies, procedures &amp; regulations.<br><br><strong>Environment:<br><br></strong>Internal: Plasma Operations and Medical Director, Quality, Center Manager, Operations Manager and Medical staff.<br><br>External: Donors, Health Authorities, government agencies, patient groups, auditors, and community organizations.<br><br><strong>Key responsibility:<br><br></strong><ul><li> Ensure the proper selection of suitable plasmapheresis donors according to the effective policies and procedures as well as the as the clinical experience.</li><li> Observe and confirm compliance of the Center's medical procedures as they affect the safety of the donors and the collected plasma.</li><li> Responsible for the certification, training and performance of the center medical staff as it pertains to the donor assessment and to compliance with the company's policies and procedures.</li><li> Provide additional necessary training, re-certification and corrective actions for the center's medical staff, in collaboration with the training department.</li><li> Perform the required physical examination for donors.</li><li> Review donors related documents carefully.</li><li> Carefully explain the informed consent and witness the donor's signature on the form.</li><li> In a private and confidential setting, discuss the high-risk behavior educational material and definitions of high-risk behavior categories in order to provide the donor with the ability to self-exclude from donating.</li><li> Participate in the notification and counselling of donors found to be positive for various infectious disease markers such as HBV, HIV, HCV, syphilis, and other required tests.</li><li> Management of Donor Adverse Event Reactions and the appropriate level of care.<br><br><br></li></ul><strong>Academic experience required Essential:<br><br></strong><ul><li> Bachelor's degree in medicine.<br><br><br></li></ul>Preferred:<br><br><ul><li> Post graduate studies in Medicine, preferrable<br><br><br></li></ul><strong>Professional experience required:<br><br></strong><ul><li> Clinical experience.</li><li> Experience in GxP-regulated environment.<br><br><br></li></ul><strong>Computing skills:<br><br></strong><ul><li> Proficiency in all Microsoft Office applications.<br><br><br></li></ul><strong>Personal skills:<br><br></strong><ul><li> Clinical skills.</li><li> Assertiveness and decision-making ability.</li><li> Quality mindset.</li><li> Excellent customer service skills.</li><li> Organized and able to manage time effectively.</li><li> Ability to work within a highly regulated and fast paced medical environment.</li><li> Ability to influence and direct center medical staff through effective leadership skills.</li><li> Ability to understand, explain, follow, and enforce SOPs and protocols.</li><li> Ability to plan, communicate and execute activities for the improvement of overall operations.<br><br><br></li></ul><strong>Languages:<br><br></strong>Excellent written and spoken English and Arabic.

<p>As an HRBP, this position will contribute to the definition and execution of the HR strategy required to achieve the business plan, delivering key HR processes and HR policies in the respective Region, through effective partnering with Center Management and Key Center Stakeholders.</p><p>The role is business focused to ensure that growth targets of the Business are met through</p><p>efficient and effective HR strategies and activities.</p><p><br></p><ul><li>To contribute to the development of the HR strategy in the respective Region´s donation centers and play a key role in implementation and delivery through effective partnerships with Divisional Management or General Managers.</li><li>Facilitate implementation/change process related to re-design and organizational changes, to suit business needs ensuring HR processes are followed (meeting requirements) and understood.</li><li>Bonus Program: Support management in defining critical objectives for their teams as context for setting SMART objectives and facilitate the team engagement/alignment.</li><li>Merit Increase Program: Support management to ensure the best possible outcome when</li></ul><p>implementing a merit pay program.</p><ul><li>Benefits: Ensure they are consistent with HR Policies as defined by Country HR.</li><li>Promotions: Support management in the Promotion process to contribute to improve the</li></ul><p>Company performance.</p><ul><li>Operations Management: Ensure adherence to relevant labor and employment laws.</li><li>Coordinate with Country HR and transfer the impact on HR practice.</li><li>Consult with line management and provide daily HR guidance.</li><li>Resolve issues and address employees’ grievances.</li><li>Work closely with management and employees to improve work relationships, build morale and increase productivity and retention.</li><li>Support the implementation of HR policy and provide guidance around it.</li><li>Monitor and report on workforce and succession planning as necessary.</li><li>Identify training needs for teams and individuals as well as evaluating training program.</li></ul><p><br></p><p><strong>Professional Experience Required</strong></p><ul><li>Bachelor’s degree in business, management or HR.</li><li>Preference also for post graduate studies in HR.</li><li>Typically requires 2-4 years of related experience as HR Generalist or HRBP.</li><li>Experience in healthcare industry is a plus.</li><li>MS Office knowledge.</li><li>SAP experience is a plus.</li><li>Excellent written and spoken English and Arabic.</li></ul>

<p><strong>Key areas of responsibility :</strong></p><ul><li><p>Deliver lessons in accordance with Berlitz teaching principles; and focused on the interests and needs of the students, working with privates and groups of different sizes at the Language Center (LC) and at off-site locations.</p></li><li><p>Integrate learning technology into teaching programs, as required by the curriculum.</p></li><li><p>Assess existing and prospective customers' level of proficiency.</p></li><li><p>Provide evaluation for progress reports and certificates.</p></li><li><p>Provide effective feedback and advice; recommending appropriate product services to meet customers' needs.</p></li><li><p>Deliver counseling sessions to students in liaison with the Language Instruction Supervisor.</p></li><li><p>Recommend improvements to the students' programs.</p></li><li><p>Maintain an impeccable customer focus in the delivery of all duties.</p></li><li><p>Actively participate in own professional self-development plan, directed and supported by the supervisor, including lesson and peer observations, workshops, etc.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications/ Related Experience:</strong></p><ul><li><p>Bachelor's degree in any field (Languages, linguistics, translation, etc. Preferred)</p></li><li><p>Educated native proficiency / near-native fluency in the language he/she will teach.</p></li><li><p>Excellent presentation and communication skills.</p></li><li><p>Excellent interpersonal skills.</p></li><li><p>Successful completion of the Berlitz Initial Training (IQP).</p></li><li><p>Teaching work experience preferred.</p></li><li><p>Positive attitude.</p></li><li><p>Great sense of responsibility and flexibility.</p></li><li><p>Cultural sensitivity.</p></li><li><p>Flexible to work in the evening.</p></li></ul><p></p>

<strong>Job Title<br><br></strong>Customer Service Advisor – English Speakers - Ismailia<br><br><strong>Job Description<br><br></strong>Join Concentrix Today!<br><br><strong>About The Role<br><br></strong>We are seeking enthusiastic and customer-focused professionals to join our Retail Customer Experience team. In this role, you will support customers through various communication channels, delivering exceptional service while representing a leading retail brand.<br><br>Key Responsibilities<br><br><ul><li>Manage customer interactions through inbound calls, chat, and email.</li><li>Resolve product, order, delivery, and service-related inquiries.</li><li>Handle customer concerns and provide effective solutions while ensuring customer satisfaction.</li><li>Process returns, exchanges, and account-related requests.</li><li>Deliver a seamless customer experience by understanding customer needs and offering appropriate support.</li><li>Maintain accurate records of customer interactions and actions taken.</li><li>Achieve quality, productivity, and customer satisfaction targets.</li><li>Contribute to a positive team environment and support business objectives.<br><br></li></ul>Candidate Requirements<br><br><ul><li>High school diploma or equivalent.</li><li>6 months or more of customer service, retail, or contact center experience is preferred.</li><li> English proficiency level B2 or above (spoken and written).</li><li>Strong communication and active listening skills.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>Good computer skills and familiarity with Microsoft Office applications.</li><li>Strong problem-solving and decision-making abilities.</li><li>Flexible to work rotational shifts.<br><br></li></ul>What We Offer<br><br><ul><li>Competitive salary of EGP 15,625 Gross.</li><li>Paid training and continuous learning opportunities.</li><li>Clear career progression path.</li><li>Dynamic and supportive workplace environment.</li></ul>

<p><strong>BUSINESS INTRODUCTION</strong></p><p>Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.</p><p><br></p><p><strong>JOB TITLE</strong></p><p>Associate - Facilities Management | MAF Retail | Hypermarket Egypt</p><p><br></p><p><strong>ROLE SUMMARY</strong></p><p>The Assistant Manager – Facility Management is responsible for ensuring that all assets are in proper working condition and maintained regularly as per standards. The role holder supports the Facility manager in maintenance planning, execution and communication.</p><p><br></p><p><strong>ROLE PROFILE</strong></p><ul><li>Assist in preparing, scheduling and reporting all the future maintenance activities in coordination with the store and internal stakeholders to ensure smooth operation.</li><li>Oversee store inspections in line with annual maintenance plans and agreement terms.</li><li>Oversee maintenance activities to ensure that the work is delivered as per the requirements and timeline.</li><li>Provide reports on issues related to contractor performance for timely resolution and improvements.</li><li>Manage the stock of maintenance consumables and critical spare parts to ensure availability at all times.</li><li>Provide support for incidents in a timely manner and take appropriate initiatives in case of emergencies.</li><li>Compile documents related to maintenance and equipment activities as per the internal guidelines.</li><li>Assist with submitting reports and recommending areas for improvement when required.</li></ul><p><br></p><p><strong>REQUIREMENTS</strong></p><ul><li>Bachelor's degree in Engineer.</li><li>Relevant maintenance certification is preferred.</li><li>2+ years of relevant experience, 1+ years in the retail industry.</li><li>Excellent interpersonal and communication skills.</li><li>Strong initiative drive and organizational skills .</li><li>Highly organized with strong multitasking skills.</li></ul><p><br></p><p><strong>WHAT WE OFFER</strong></p><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><p><br></p>

We are a leading, professional, and fast-growing cosmeceutical company that was founded in the year 2003, We provide high-quality locally manufactured products that offer different solutions with a variety of prices to fit different needs.<br>Our goal is to innovate, introduce and deliver unique and effective skin solutions for everyone and every skin concern.<br>“We love what we do, so we passionately do it”<br>We are looking for "Medical Sales Representative" who are enthusiastic and passionate about their field and have willingness to push their limits and continuously improve.<br>Responsibilities Ensuring that the actual sales of the line and individual products in his/her territory reach or exceed forecasted levels. Prepares a daily, weekly and monthly schedule and develops plans for efficient operation of his/her territory. Maintains a comprehensive and classified list of physicians, hospitals and pharmacies contacts and on a continuing basis updates “Customer Data”. On a continuing basis and according to the territory plan, promotes the line products to Customers, monitor and inform the company about the sales and stock of different distributors in his/her territory. Accomplishes productive sales calls by matching the sales presentation to the customer need. Facilitate buying process by making products available at different accounts or direct sales.<br>Keeps a watchful eye on different sales and marketing activities being conducted by competitors in his/her territory and keeps managers informed about such activities. Sends different types of reports requested by his/her managers. He/she shall ensure that such reports are accurate and sent on time. Constantly reviews his/her territory coverage program in terms of increased and more productive coverage on the assigned accounts or customers.<br>Qualifications:Experience Needed: 0 - 5Careel Level: Fresh graduate/Experienced Education: University graduate with a medical background Pharmacist or Veterinary medicine or Science Languages: Good command of English Required Territories: Ismailia, Post Said, Suez