Jobs in Giza

<strong>Join Us<br><br></strong>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.<br><br><strong>Role Purpose<br><br></strong>The CRM Senior Consultant is responsible for analyzing business requirements, designing, configuring, and implementing Customer Relationship Management (CRM) solutions that support sales, marketing, customer service, and field service processes.<br><br>The role ensures CRM solutions are aligned with business objectives, enterprise architecture standards, data governance policies, and industry best practices. The CRM Consultant works closely with business stakeholders, solution architects, developers, and project managers to deliver scalable and user-centric CRM platforms.<br><br><strong>Job Profile<br><br></strong><strong>CRM Solution Design &amp; Implementation<br><br></strong><ul><li> Gather and analyze business requirements related to customer engagement, sales, service, and marketing </li><li> Assess CRM maturity and business processes: run discovery workshops, map customer journeys, and produce prioritized roadmaps </li><li> Configure CRM solutions, workflows, forms, dashboards, and business rules </li><li> Design and document functional specifications and user stories </li><li> Support integration with ERP, billing, contact center, and third-party systems </li><li> Participate in testing, deployment, and post-go-live support </li><li> Recommend process improvements and CRM optimization opportunities </li><li> Implementation and configuration: configure objects, workflows, automation, forms, and UI; develop customizations when needed </li><li> Integration and data migration: plan and execute migrations, ETL/ELT, and integrations with ERP, marketing automation, and analytics platforms </li><li> Change management and adoption: create training, run user acceptance testing, and drive adoption through role based enablement <br><br><br></li></ul><strong>CRM Solution Design &amp; Implementation<br><br></strong><ul><li> Gather and analyze business requirements related to customer engagement, sales, service, and marketing </li><li> Assess CRM maturity and business processes: run discovery workshops, map customer journeys, and produce prioritized roadmaps </li><li> Configure CRM solutions, workflows, forms, dashboards, and business rules </li><li> Design and document functional specifications and user stories </li><li> Support integration with ERP, billing, contact center, and third-party systems </li><li> Participate in testing, deployment, and post-go-live support </li><li> Recommend process improvements and CRM optimization opportunities </li><li> Implementation and configuration: configure objects, workflows, automation, forms, and UI; develop customizations when needed </li><li> Integration and data migration: plan and execute migrations, ETL/ELT, and integrations with ERP, marketing automation, and analytics platforms </li><li> Change management and adoption: create training, run user acceptance testing, and drive adoption through role based enablement </li><li> Solution design and architecture: design CRM data models, integrations, and security/permission models aligned to business goals <br><br><br></li></ul><strong>Project Management:<br><br></strong><ul><li> Estimate effort and support project planning activities </li><li> Deliver assigned workstreams within agreed scope, schedule, and quality targets </li><li> Maintain project documentation and configuration records </li><li> Support user acceptance testing and issue resolution </li><li> Proactively identify opportunities for continuous improvement in CRM delivery processes <br><br><br></li></ul><strong>Stakeholder Management:<br><br></strong><ul><li> Collaborate with internal teams and customer stakeholders to ensure effective communication and teamwork </li><li> Support customer engagements, workshops, and technical discussions </li><li> Drive innovation by exploring and adopting modern data platform tools and methodologies <br><br><br></li></ul>Risk Management:<br><br><ul><li> Identify and mitigate risks throughout the delivery lifecycle <br><br><br></li></ul><strong>Compliance &amp; Auditing:<br><br></strong><ul><li> Ensure the CRM projects delivery aligns with the relevant regulations, compliance frameworks &amp; industry standards <br><br><br></li></ul><strong>Core Competencies, Knowledge And Experience<br><br></strong><ul><li> 8 - 10 years of experience in CRM consulting and implementation </li><li> Strong understanding of customer lifecycle processes (Lead-to-Cash, Service-to-Resolution, Marketing-to-Lead) </li><li> Experience gathering requirements and translating them into system designs </li><li> Knowledge of customer data management and CRM reporting </li><li> Strong analytical, communication, and facilitation skills </li><li> Experience working in Agile and project delivery environments </li><li> Excellent command of English</li><li> Data quality &amp; governance: master data management, deduplication, consent management, and GDPR/PDPL awareness </li><li> Project delivery: full lifecycle CRM implementations, agile delivery, UAT, and release management </li><li> Consulting skills: workshop facilitation, requirements elicitation, solution documentation, and client-facing communication <br><br><br></li></ul><strong>Must have technical / professional qualifications</strong>:<br><br><ul><li> Platform expertise: deep hands on experience with Odoo, Salesforce, Microsoft Dynamics 365, or HubSpot; ability to recommend the right platform for client needs </li><li> Functional domain knowledge: sales, service, marketing automation, customer service processes, and customer data management </li><li> Technical skills: strong data modeling, API/integration experience (REST/SOAP), familiarity with middleware (MuleSoft, Azure Logic Apps), and basic scripting (JavaScript, Apex, C#) </li><li> Platform certification: at least one of Salesforce Administrator/Consultant, Microsoft Dynamics 365 / Odoo / Functional/Technical, or HubSpot Certification </li><li> Proven portfolio: case studies or references demonstrating CRM design, migration, and adoption outcomes </li><li> Strong SQL and data handling skills; familiarity with integration tools and middleware </li><li> Consulting skills: scoping, proposal writing, client workshops, and stakeholder influence <br><br><br></li></ul><strong>Not a perfect fit?<br><br></strong>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.<br><br><strong>Who We Are<br><br></strong>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.<br><br>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.<br><br>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.<br><br>Together we can.

<strong><p>Growing real estate firm focused on delivering high-quality residential and commercial property services. The company is committed to providing clients with transparent, professional guidance throughout every stage of the property transaction process. Team members benefit from a collaborative work environment that encourages learning, local market expertise, and long-term career development. Property Hills Star values integrity, customer satisfaction, and building strong relationships within the Qesm El Sheikh Zaid community.</p><p>Role Description The Experience in Real Estate role at Property Hills Star is a full-time, on-site position based in Qesm El Sheikh Zaid. The role involves supporting property transactions by assisting with property viewings, coordinating appointments, and maintaining accurate records of listings and client interactions. Daily responsibilities may include responding to client inquiries, preparing basic documentation, and updating property information in internal systems. Team members will collaborate with real estate consultants and management to ensure a smooth client experience and support sales activities. The role also includes staying informed about local property trends and market conditions to contribute to informed client communication.</p><p>Qualifications</p><p> </p><p>Relevant experience in real estate, property management, or a closely related field.</p><p>Strong communication and interpersonal skills to interact effectively with clients and colleagues.</p><p>Organizational and time-management abilities to handle multiple tasks and appointments.</p><p>Basic proficiency with office software and digital tools for data entry and documentation.</p><p>Knowledge of the local real estate market in Qesm El Sheikh Zaid is an advantage.</p><p>Ability to work on-site full time, with flexibility to support client needs and peak business hours.</p><p>Diploma or bachelor’s degree in business, real estate, or a related discipline is preferred but not mandatory.</p><p>Commitment to ethical, non-discriminatory client service and adherence to company policies and regulations.</p></strong>

<strong>Join Us<br><br></strong>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.<br><br><strong>Role Purpose<br><br></strong>To support Vodafone’s key strategic growth areas in Digital industry following the Agile mind-set.<br><br>This role will be leading digital squads responsible for delivering Vodafone Business app and website. The Product Owner will play a critical role in defining and prioritizing app and web requirements, collaborating with cross-functional teams, and ensuring successful delivery on time.<br><br>As a Product Owner, you will bridge the gap between our business and development teams, ensuring that the vision is effectively communicated and translated into actionable goals for the squads. Your primary focus will be to drive the successful development, implementation, and delivery of high-quality features for both app and website; that meet enterprise needs and business objectives.<br><br>Develop and maintain product roadmaps, backlogs, and sprint plans, prioritizing requirements and features based on strategic objectives, customer needs, and user feedback.<br><br>Digital experience acumen is a must from understanding business needs to implementing successful UI/X and going to market with new features.<br><br><strong>Job Profile<br><br></strong><ul><li> Lead and manage cross-functional digital squads, comprising designers, developers, testers, and other team members; to ensure efficient collaboration and delivery within specified timelines </li><li> Define requirements and prioritize features, create and maintain a product roadmap that aligns with the overall business strategy, ensuring clear visibility into upcoming user stories </li><li> Ensure that customer needs and expectations are understood and prioritized throughout the development process </li><li> Apply Agile principles and methodologies to manage the digital squads and ensure effective execution </li><li> Act as a primary point of contact for stakeholders, providing briefs on new features, prioritize content action items, collaborate with UI/UX to create effective wireframes to illustrate product features and functionalities</li><li> Strong customer insight and behavioral analysis skills in the Business Solutions (software &amp; hardware) landscape to inform product design and pricing <br><br><br></li></ul><strong>Competencies And Qualifications<br><br></strong><ul><li> Proven experience as a Product Owner or similar role within the digital space, preferably managing mobile app and website </li><li> Strong understanding of Agile methodologies, specifically Scrum, and experience in leading Agile-driven teams </li><li> Excellent communication and stakeholder management skills, with the ability to collaborate effectively with cross-functional teams and stakeholders </li><li> Solid analytical and problem-solving abilities, with a data-driven approach to decision-making </li><li> Strong organizational skills and the ability to manage multiple projects simultaneously while meeting deadlines and maintaining high-quality standards <br><br><br></li></ul>Language requirements:<br><br><ul><li> English (B2 or above)<br><br><br></li></ul>Any other non-native language an advantage.<br><br>Must have technical / professional qualifications:<br><br><ul><li> BSc degree in Computer Science, Information Systems, or other related field – Marketing &amp; Management degrees are accepted as well with proven work experience</li><li> Demonstrating strong knowledge of Agile concepts</li><li> Possessing prior experience from 2-4 years as a Product owner</li><li> JIRA/Confluence, or equivalent experience</li><li> Must have proven hands-on experience in managing projects in agile environments </li><li> Exceptional communication, organization, and team building skills; articulate and able to steer a meeting with presence </li><li> Ability to maintain calm attitude during difficult situations and handle pressure situations </li><li> Self-starter &amp; self-motivated with a drive to identify opportunities for improvement across the agile delivery processes </li><li> Highly independent, takes ownership, does not need to be told what to do and seeks feedback and execute actions </li><li> Digital advertising &amp; Demand generation is a plus<br><br><br></li></ul><strong>Not a perfect fit?<br><br></strong>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.<br><br><strong>Who We Are<br><br></strong>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.<br><br>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.<br><br>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.<br><br>Together we can.

<p>Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix.</p><p><br></p><p>The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support</p><p><br></p><p>Qualifications:</p><p><br></p><ul><li>Fluent in English (B2 - C1).</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Flexible with rotational shifts including night and overnight shifts.</li><li>Ready to start immediately.</li></ul><p><br></p><p>Benefits:</p><p><br></p><ul><li>Attractive salary packages.</li><li>Transportation provided (Door to door for ladies through night and overnight shifts).</li><li>Social &amp; medical insurance.</li><li>Paid training.</li><li>Opportunity to get promoted after 6 months.</li><li>Free online courses.</li></ul><p><br></p>

<strong>About NCR Atleos<br><br></strong>NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.<br><br><strong>Job Title: Professional Services Consultant<br><br></strong><strong>Location:</strong> Cairo, Egypt<br><br><strong>Department:</strong> Professional Services<br><br><strong>Position Overview<br><br></strong>The Professional Services Consultant is responsible for delivering high-quality consulting services to clients, ensuring successful implementation and adoption of our solutions. This role involves working closely with customers to understand their business needs, configure solutions, provide training, and drive value realization.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Collaborate with clients to gather requirements and design tailored solutions. </li><li>Lead implementation projects, including configuration, testing, and deployment. </li><li>Provide expert guidance and best practices to ensure successful adoption of solutions. </li><li>Conduct training sessions and workshops for client teams. </li><li>Act as a trusted advisor, building strong relationships with stakeholders. </li><li>Troubleshoot and resolve issues during and after implementation. </li><li>Document processes, configurations, and client interactions for knowledge sharing. </li><li>Work cross-functionally with Sales, Product, and Support teams to ensure client success. <br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Bachelor’s degree in Business, IT, or related field (Master’s preferred). </li><li>1+ years of experience in professional services, consulting, or solution implementation. </li><li>Strong understanding of [industry-specific solutions or technologies]. </li><li>Excellent communication and presentation skills. </li><li>Ability to manage multiple projects and meet deadlines. </li><li>Problem-solving mindset with attention to detail. </li><li>Willingness to travel as required. <br><br></li></ul>Offers of employment are conditional upon passage of screening criteria applicable to the job.<br><br><strong>EEO Statement<br><br></strong>NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.<br><br><strong>Statement to Third Party Agencies<br><br></strong>To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.<br><br>

<p><strong>Title : Graphic Designer - (FMCG Exp is a must)</strong></p><p><strong>Location : 6th of October City, Giza, Egypt</strong></p><p><strong>Job Type : Full Time</strong></p><ul><li><strong>Please Read the Post Requirements Carefully !!</strong></li><li><strong>Please Answer All Screening Questions Carefully !!</strong></li></ul><p><br></p><p><strong>Job Purpose</strong></p><p>Develop high-quality visual assets by translating brand requirements into creative designs, ensuring consistency, clarity, and strong visual impact across all brand communications, packaging, and marketing materials.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Brand &amp; Content Development</strong>: Review visual assets for compliance with brand identity systems (logo usage, typography, color application) and ensure consistent application of brand guidelines across all channels</li></ul><p><br></p><ul><li><strong>Marketing &amp; Campaign Visuals</strong>: Produce creative and persuasive visuals—including banners, posters, online advertisements, and digital graphics—to support marketing campaigns, improve promotional effectiveness, and increase brand visibility</li></ul><p><br></p><ul><li><strong>Packaging &amp; Product Design</strong>: Incorporate brand identity into packaging layouts, product labels, and retail displays while aligning with printing specifications, material constraints, and regulatory standards</li></ul><p><br></p><ul><li><strong>Digital Content</strong>: Design engaging visual content tailored for digital platforms, e-commerce, and social media channels</li></ul><p><br></p><ul><li><strong>Corporate &amp; Internal Communications</strong>: Support internal brand engagement and corporate communications by designing internal newsletters, corporate templates, executive communications, training materials, and corporate announcements</li></ul><p><br></p><ul><li><strong>Event &amp; Exhibition Design</strong>: Develop event branding, exhibition booths, signage, invitations, stage backdrops, and presentation templates for both internal and external company events</li></ul><p><br></p><ul><li><strong>Resource Optimization</strong>: Organize digital asset libraries and design files systematically to enable efficient retrieval and reduce duplicated efforts</li></ul><p><br></p><ul><li><strong>Vendor Coordination</strong>: Coordinate with external vendors by preparing print-ready files, specifying production requirements, and reviewing proofs to ensure final outputs meet technical standards</li></ul><p><br></p><ul><li><strong>NPD Support</strong>: Support New Product Development (NPD) launch readiness by creating product packaging, promotional visuals, and mockups</li></ul><p><br></p><p><strong>Job Requirements:</strong></p><ul><li><strong>Education</strong>: Bachelor’s degree or diploma in Graphic Design, Visual Arts, Multimedia, or a related field</li><li><strong>.Experience</strong>: 3–5 years of experience in graphic design, preferably with 2–4 years within a marketing or communications environment</li><li>Proven experience in packaging design and artwork adaptation.</li><li>Strong knowledge of print production and prepress processes.</li><li>Advanced Adobe Illustrator skills, with proficiency in Photoshop and InDesign.</li><li>Experience preparing print-ready artwork and working within brand guidelines.</li><li>Experience creating packaging and promotional materials.</li><li>FMCG or food industry experience, preferably in food packaging.</li><li>Strong attention to detail, creativity, and the ability to manage multiple projects under tight deadlines.</li></ul><p>.</p>

<p>' | – </p><p> &amp; </p><p>- – , | -</p><p>We are looking for an experienced Document Controller to manage the full documentation cycle on one of our major projects, ensuring accuracy, traceability and compliance across all project records.</p><p> ' </p><p>• Manage the full document control cycle — receiving, logging, distributing, filing and archiving all project documents (drawings, correspondence, submittals, RFIs, MIRs, reports)</p><p>• Maintain and update the Master Document Register and transmittal logs, ensuring correct revision control at all times</p><p>• Coordinate incoming and outgoing correspondence and transmittals between the Site, Technical Office, Consultant and Client</p><p>• Ensure all documents follow the project's naming convention, numbering system and approval workflow before distribution</p><p>• Track document status, pending approvals and outstanding actions, and follow up with concerned parties to close them out</p><p>• Maintain both hard-copy and electronic filing systems (EDMS) in an organized, fully retrievable state</p><p>• Prepare document status reports and support audits, project reviews and handover documentation</p><p>• Ensure strict confidentiality and controlled access to project records</p><p> ' </p><p>• Bachelor's degree or equivalent qualification</p><p>• 5 years of experience as a Document Controller, with full command of all document control functions</p><p>• Prior experience on large-scale contracting/construction projects with a reputable contractor is essential</p><p>• Strong command of Microsoft Excel; experience with EDMS platforms (Aconex, SharePoint or similar) is a strong plus</p><p>• High attention to detail, strong organizational skills and ability to manage high document volumes under deadlines</p><p>• Good English, both written and verbal</p><p>Please note: this is a 100% on-site role based at the October Gardens project site, with a fixed daily schedule.</p><ul><li>#Hiring #DocumentController #Construction #Contracting #ProjectDocumentation #OctoberGardens #CairoJobs #EgyptJobs #ARTTEC</li></ul>

<strong><p>Senior B2B Sales Executive - UK Market </p><p><br></p><p>Company: Rosalte</p><p>Location: Sheikh Zayed, Egypt</p><p>Employment Type: Full-Time</p><p><br></p><p>About the Role</p><p><br></p><p>Rosalte is looking for a Senior B2B Sales Executive professional who is fluent in English and French and has a strong background in B2B sales, lead generation, and customer relationship management.</p><p><br></p><p>The ideal candidate will be responsible for identifying new business opportunities, contacting potential clients, building strong customer relationships, and achieving sales targets across international markets.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>* Generate new business opportunities through outbound calls, emails, LinkedIn, and other sales channels.</p><p>* Conduct cold calling and follow up with prospective clients to convert leads into customers.</p><p>* Develop and maintain strong relationships with existing and potential B2B customers.</p><p>* Understand customers’ needs and present suitable products and commercial solutions.</p><p>* Manage the full sales cycle from lead generation and qualification to negotiation and closing.</p><p>* Achieve monthly, quarterly, and annual sales targets.</p><p>* Follow up consistently on quotations, offers, negotiations, and pending orders.</p><p>* Maintain accurate and updated records of leads, prospects, customer interactions, and sales activities.</p><p>* Research target markets, competitors, and potential customers to identify new business opportunities.</p><p>* Communicate professionally with international customers in both English and French.</p><p>* Coordinate with internal teams to ensure smooth order processing and customer satisfaction.</p><p>* Provide regular sales updates and reports to management.</p><p>* Handle customer inquiries, objections, and complaints professionally.</p><p>* Support the development and expansion of Rosalte’s customer base in international markets.</p><p><br></p><p>Requirements</p><p><br></p><p>* 3+ years of experience in telesales, B2B sales, business development, or a related sales role.</p><p>* Fluency in English </p><p>* Excellent communication, negotiation, and persuasion skills.</p><p>* Proven track record of achieving sales targets and generating new business.</p><p>* Strong experience in lead generation, cold calling, follow-ups, and closing deals.</p><p>* Strong relationship-building and customer management skills.</p><p>* Good knowledge of international markets, particularly the UK</p><p>* Experience dealing with international B2B customers is highly preferred.</p><p>* FMCG, wholesale, trading, import/export, or distribution experience is a strong advantage.</p><p>* Strong commercial awareness and customer-oriented mindset.</p><p>* Ability to work independently, prioritize tasks, and manage multiple prospects effectively.</p><p>* Proficiency in CRM systems and Microsoft Office is preferred.</p><p><br></p><p>Key Competencies</p><p><br></p><p>* B2B Sales &amp; Business Development</p><p>* Cold Calling &amp; Lead Generation</p><p>* Negotiation &amp; Closing</p><p>* Customer Relationship Management</p><p>* International Sales</p><p>* Commercial Awareness</p><p>* Communication &amp; Presentation Skills</p><p>* Target-Oriented Mindset</p><p>* Problem Solving</p><p>* Follow-up &amp; Time Management</p><p><br></p><p>What We Offer</p><p><br></p><p>* Competitive salary package.</p><p>* Performance-based incentives.</p><p>* Social insurance.</p><p>* Medical insurance.</p><p>* Professional growth and development opportunities.</p><p>* Dynamic and international work environment.</p><p>* Opportunity to work with international markets and customers.</p></strong>

<p><strong>Company Description</strong> UniPower delivers advanced power quality and engineering solutions backed by over 26 years of proven success. The company supports organizations across diverse sectors by protecting critical operations, improving energy efficiency, and ensuring reliable, uninterrupted performance. UniPower provides a comprehensive service approach that includes consultancy, design, implementation, and ongoing support. The company focuses on reducing operational risk, enabling business continuity, and delivering long-term value through engineering excellence and dependable power solutions.</p><p><strong>Role Description</strong> The Electrical Sales Engineer is a full-time, on-site role based in Qesm 2nd 6 October. This role involves identifying and developing new business opportunities, preparing and delivering technical sales presentations, and recommending suitable power quality and engineering solutions to clients. The Electrical Sales Engineer will collaborate with engineering teams to interpret client requirements, prepare proposals and quotations, and follow up on opportunities through to closing. Daily tasks include providing pre- and post-sales technical support, responding to customer inquiries, visiting client sites, maintaining accurate sales records, and ensuring high levels of customer satisfaction. The role also involves monitoring market trends, supporting marketing initiatives, and contributing to the continuous improvement of UniPower’s solutions and services.</p><p><strong>Qualifications</strong></p><ul><li>Candidates should possess strong Sales Engineering and Technical Support skills to understand client needs and translate them into effective electrical and power quality solutions.</li><li>Candidates should possess solid Sales and Customer Service skills to build relationships, manage the sales cycle, and maintain long-term client satisfaction.</li><li>Candidates should possess excellent Communication skills to explain technical concepts clearly, prepare professional proposals, and collaborate with internal and external stakeholders.</li><li>Relevant bachelor’s degree in Electrical Engineering or a closely related field.</li><li>Experience in power quality, electrical distribution, or industrial energy solutions is highly beneficial.</li><li>Ability to read and interpret technical drawings, specifications, and single-line diagrams.</li><li>Proficiency with CRM tools and MS Office applications for reporting and documentation.</li><li>Strong problem-solving mindset, attention to detail, and ability to work on-site with clients as needed.</li></ul><p><br></p><p>send your CV on ( HR@unipower-egypt.com )</p>

We are looking for a <strong>Mechanical Production Engineer</strong> with 0–2 years of experience to join our <strong>Sheet Metal Production</strong> team. The ideal candidate should have a basic understanding of sheet metal manufacturing and experience with <strong>SolidWorks and AutoCAD.<br></strong><strong>RESPONSIBILITIES</strong><ul><li>Follow up on daily production activities within the sheet metal section.</li><li>Ensure production processes are completed according to quality and production requirements.</li><li>Prepare and review mechanical drawings using SolidWorks and AutoCAD.</li><li>Support the production team in solving technical and manufacturing issues.</li><li>Follow up on sheet metal processes such as cutting, bending, welding, and assembly.</li><li>Coordinate with Design, Planning, Quality, and Maintenance teams.</li><li>Monitor production performance and support continuous improvement initiatives.</li><li>Ensure compliance with safety and quality standards.</li><li>Prepare and maintain production-related documents and reports.<br><br><br></li></ul><strong>REQUIREMENTS</strong><ul><li>Bachelor’s degree in Mechanical Engineering.</li><li>0–2 years of experience in mechanical production.</li><li>Experience or training in sheet metal manufacturing is preferred.</li><li>Experience in electrical panels manufacturing is a strong advantage.</li><li>Good knowledge of SolidWorks and AutoCAD.</li><li>Ability to read and understand mechanical drawings.<br><br><br></li></ul><strong>BENEFITS</strong><ul><li>Attractive incentives and benefits</li><li>Medical, social insurance, and life insurance</li><li>A dynamic, growth-driven work environment<br><br></li></ul>

B2B Sales Executive – Advertising, POSM &amp; Packaging<p>We are looking for an experienced&nbsp;<strong>B2B Sales Executive</strong>&nbsp;to join our team at our&nbsp;<strong>6th of October City branch</strong>.</p>Requirements<ul><li>Previous sales experience in&nbsp;<strong>Advertising Agencies, POSM, Printing, Packaging, Branding, Exhibitions, or a closely related industry</strong>.</li><li>Experience in&nbsp;<strong>B2B sales and dealing with corporate clients</strong>.</li><li>Candidates with sales experience unrelated to our industry will not be considered.</li><li>Strong communication, negotiation, and client relationship skills.</li><li>Ability to understand client briefs and coordinate quotations and production requirements.</li><li>Must live in&nbsp;<strong>6th of October City, Sheikh Zayed, or nearby areas</strong>.</li><li><strong>Must own a car.</strong></li><li><strong>Presentable, proactive, and target-oriented.</strong></li><li><strong>Good command of English is preferred.</strong></li></ul>Responsibilities<ul><li>Generate new B2B business opportunities and acquire new corporate clients.</li><li>Approach and visit&nbsp;<strong>companies, brands, advertising agencies, marketing agencies, and corporate accounts</strong>.</li><li>Build and maintain strong relationships with new and existing clients.</li><li>Understand client requirements and recommend suitable&nbsp;<strong>POSM, display, and packaging solutions</strong>.</li><li>Prepare and follow up on quotations and commercial offers.</li><li>Coordinate internally with design and production teams.</li><li>Follow up with clients from the initial inquiry through production and final delivery.</li><li>Maintain an active sales pipeline and follow up on potential opportunities.</li><li>Achieve monthly sales targets.</li></ul>Job Details<p><strong>Location:</strong>&nbsp;6th of October City</p><p><strong>Job Type:</strong>&nbsp;Full-time</p><p><strong>Industry:</strong>&nbsp;POSM / Packaging / Printing / Advertising</p><p><strong>Car:</strong>&nbsp;Required</p><ul><li><strong>Relevant industry experience is essential.</strong></li></ul>

The Kraft Heinz company is looking for an Electrical Maintenance Engineer responsible for the delivery of maintenance processes and activities. You’re constantly looking for improvement activities within Kraft Heinz Egypt.<br><br><strong>Responsibilities<br><br></strong><ul><li>Lead and implement Maintenance Kraft Heinz Management System</li><li>Supervise maintenance technicians in charge of repairing production machines and equipment</li><li>Inspect breakdowns and develop engineering solutions to repetitive failures and all problems that could affect plant operations</li><li>Manage maintenance tools and equipment before production to ensure optimum level of safety and efficiency</li><li>Examine Machines’ remaining useful life, Asset utilization and overall equipment effectiveness</li><li>Support in the implementation of preventive maintenance program</li><li>Control maintenance tools, stores and equipment</li><li>Assure Value Adding Maintenance activities and ensure compliance with statutory maintenance requirements</li><li>Spare part warehouse and inventory management</li><li>Manage all cascaded KPIs from maintenance manager such as maintenance cost, safety and quality KPIs </li><li>Ensure adherence to quality standards and health and safety regulations</li><li> Manage, lead and motivate a multi-skilled technicians' group in an empowered team-based environment, ensuring full engagement of team members, to meet company requirement regarding safety and quality.</li><li>Ensuring the spare parts availability by purchasing all needed spare parts and maintenance consumables.</li><li>Ensure timely completion of all corrective and preventive actions to avoid repeats of Service and Quality defects, and all audit non-conformances.</li><li>Take responsibility for Performance Management of Team members, establishing clear objectives and continuously reviewing to ensure execution.</li><li>Responsible for Maintenance budget adherence and providing year on year efficiencies</li><li>Analyze maintenance performance and recommends actions to improve performance</li><li>Contributes to Engineering Projects in assigned area to ensure that maintainability, clear scope, cost effectiveness, and safety requirements are delivered<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Bachelor's degree in mechanical or electrical engineering</li><li>Minimum 3 years of experience in the same field – preferably in FMCG</li><li>Knowledge in preventive maintenance scheduling and breakdown problems diagnosis</li><li>Good Knowledge about manufacturing processes and practices</li><li>HACCP, GMP and Food Safety standards</li><li>Leadership skills</li><li>Microsoft Office (word, Excel, PowerPoint)</li><li>Excellent Command of both Spoken and written Arabic and English</li></ul>

<p><strong>Job Overview</strong></p><p><br></p><p>HABEN MARQUEE is seeking an experienced and results-driven Senior Account Manager to manage client accounts, oversee marketing campaigns, and drive digital marketing performance.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><ul><li>Manage client accounts, maintain strong relationships, and ensure client satisfaction.</li><li>Develop and oversee monthly marketing plans, content calendars, and digital campaigns.</li><li>Coordinate with creative, content, and media buying teams to ensure timely delivery.</li><li>Prepare monthly digital marketing performance reports and provide actionable insights.</li><li>Monitor paid advertising campaigns and prepare media buying performance reports.</li><li>Manage, update, and optimize Google Business Profiles.</li><li>Track campaign KPIs, analyze results, and recommend improvements.</li><li>Manage project timelines, deliverables, and client communications.</li></ul><p><br></p><p><strong>Job Requirements</strong></p><p><br></p><ul><li>4–6 years of experience in account management, preferably in a marketing agency.</li><li>Real estate account management experience is mandatory.</li><li>Experience managing aesthetic clinics or healthcare accounts is highly preferred.</li><li>Strong knowledge of digital marketing, social media, and paid advertising.</li><li>Proficiency in Meta Business Suite, Meta Ads Manager, Google Analytics, and Google Business Profile.</li><li>Excellent communication, presentation, organizational, and multitasking skills.</li><li>Ability to manage multiple accounts and meet deadlines.</li><li>Excellent command of English and Arabic.<br></li></ul>

<strong>Who We Are<br><br></strong>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.<br><br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.<br><br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.<br><br>#VOIS #BeUnrivalled #CreateTheFuture<br><br><strong>About This Role<br><br></strong>We are seeking a Global Portfolio Marketing Specialist for SaaS to drive product success through strategic positioning, messaging, market adoption, and content localisation across multiple international markets. Based in Cairo, Egypt, this role sits within the CVM &amp; Marketing function and partners closely with Global, Regional, and Local Market stakeholders to ensure product messaging is relevant, consistent, and differentiated. The successful candidate will play a key role in supporting market expansion and rationalisation initiatives, driving adoption of portfolio marketing assets, and enabling sales and marketing teams to engage customers effectively.<br><br><strong>What You’ll Do<br><br></strong>Lead Market Expansion roadmap initiatives across Cluster Markets.Lead Rationalisation roadmap activities across all Markets.Partner with Local Markets to localise buyer-facing content and messaging to reflect regional requirements and customer needs.Drive adoption and utilisation of marketing content, toolkits, and collateral across Local Markets.Collaborate with Portfolio Product Management, Go-to-Market, Sales, Strategic Partnerships, Analyst Relations, Group teams, and Operating Companies.Attend go-to-market meetings, providing updates, insights, and recommendations.Support the development of interactive product demonstration content using Navattic under guidance.Maintain accurate project updates and progress tracking within Asana, ensuring regular status reporting.Contribute to the creation of benefit-led messaging aligned to product value propositions and customer outcomes.Build strong stakeholder networks and influence cross-functional collaboration across international teams.<br><br><strong>Who You Are<br><br></strong>5+ years of experience in leading marketing initiatives within complex, highly matrixed international organisations.Strong knowledge of Product Marketing within the Business-to-Business (B2B) environment.Experienced in working with diverse Local Markets and adapting content for different audiences and regions.Strong stakeholder management capabilities with the ability to influence and collaborate across multiple organisational levels.Commercially aware with strong product and technical understanding relevant to SaaS solutions.Skilled in creating and adapting benefit-led messaging aligned with customer value propositions.Able to manage multiple projects simultaneously while maintaining high-quality delivery standards.Responsive to feedback and committed to continuous improvement.Curious, proactive, and motivated to learn about markets, technologies, products, and customer needs.Fluent in written and spoken English.German language proficiency is advantageous.Marketing degree or professional marketing qualification is desirable.<br><br><strong>Not a perfect fit?<br><br></strong>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.<br><br><strong>What's In It For You<br><br></strong>Opportunity to influence global SaaS portfolio marketing initiatives across multiple international markets.Exposure to cross-functional collaboration with Product Management, Sales, Go-to-Market, Strategic Partnerships, and Regional stakeholders.Experience contributing to strategic market expansion and portfolio optimisation programmes.Opportunity to shape product messaging and customer engagement strategies at a global scale.Access to a diverse international network of colleagues, customers, and stakeholders.Involvement in programmes focused on improving market adoption, content effectiveness, and customer engagement.<br><br><strong>What Skills You Will Learn<br><br></strong>Advanced portfolio and product marketing practices within a global B2B environment.International content localisation and market adaptation techniques.Strategic stakeholder engagement and influencing skills across complex organisations.SaaS product positioning, messaging, and value proposition development.Go-to-market planning and execution practices.Marketing performance measurement, adoption tracking, and content utilisation analysis.Cross-market collaboration and change management techniques.Practical experience with marketing project management platforms and interactive demonstration tools.<br><br><strong>VOIS Equal Opportunity Employer Commitment<br><br></strong>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.<br><br><strong>Join Us<br><br></strong>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.<br><br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.<br><br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.<br><br><strong>Alert <br><br></strong>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.<br><br>#JDEnhancedByTARA<br><br><strong>Follow us on social media<br><br></strong>LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2

<p>We are hiring <strong>Fluent English speakers </strong>to be Customer Support Advisor responsible for handling customers through inbound calls</p><p><br></p><p><strong>Job Requirements:</strong></p><ul><li>Fluent in English (B2)</li><li>University Grades</li><li>Experience in Customer-Facing roles is a <strong>Plus</strong></li></ul><p><br></p><p><strong>Job Benefits:</strong></p><ul><li>Salary NET 13,250 (11,250+ 2,000 KPIs)</li><li>Paid training</li><li>Annual salary increase</li><li>Social and medical insurance (from day 1)</li><li>Chance for promoted after 6 months</li></ul><p><br></p><p><strong>Location</strong>: Mohandsien- Imbaba (no transportation provided)</p>

Master &amp; Urban Planner<br><br>Location: Doki, Giza – Egypt<br>Industry: Engineering Consultancy<br><br>Job Description:<br>Lead and manage master planning and urban planning projects from concept through detailed planning stages.<br>Develop comprehensive master plans, urban development strategies, land-use plans, and planning frameworks.<br>Conduct site analysis, urban studies, and development assessments to support planning decisions.<br>Coordinate with multidisciplinary teams including architects, landscape architects, infrastructure, transportation, and other engineering disciplines.<br>Review and oversee planning deliverables, ensuring compliance with project requirements, planning regulations, and relevant standards.<br>Prepare and review planning reports, presentations, development guidelines, and technical documentation.<br>Coordinate with clients, authorities, and stakeholders throughout the project lifecycle.<br>Provide technical leadership and guidance to planning and design teams.<br>Manage multiple projects and ensure quality, timelines, and deliverables are maintained.<br><br>Requirements:<br>Bachelor’s degree in Urban Planning, Architecture, or a related field.<br>15+ years of relevant professional experience in master planning and urban planning.<br>Previous experience in an engineering/architecture consultancy is mandatory.<br>Strong experience in large-scale master planning and urban development projects.<br>Proven experience leading multidisciplinary teams and coordinating with clients and stakeholders.<br>Strong knowledge of urban planning principles, development regulations, and planning standards.<br>Excellent communication, presentation, and report-writing skills.<br>Proficiency in relevant planning and design software.

<strong>Company Description</strong> Raya CX is a next-generation business process outsourcing (BPO) and customer experience management provider serving clients across diverse industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Operating from highly competitive and skilled labor markets, Raya CX delivers integrated outsourcing solutions that help clients optimize their operations and customer interactions. Its services are supported by advanced technology, robust strategies, and a culture of continuous improvement and innovation, offering team members exposure to global standards and practices.<br><strong>Role Description</strong> The CS English (C1) role is a full-time, on-site position based in Qesm 1st 6 October. The person in this role will handle customer interactions in English, providing clear and accurate information, resolving inquiries, and supporting customers through various communication channels such as phone, email, and chat. Daily responsibilities include understanding customer needs, documenting interactions in internal systems, and following defined procedures and service level agreements. The role also involves collaborating with team members and supervisors, participating in training sessions to maintain C1-level English proficiency and product knowledge, and contributing to a positive, professional customer experience.<br><strong>Qualifications<br></strong> <ul><li>Strong English Teaching and Training skills to support language consistency and quality in customer interactions.</li><li>Excellent Communication and Customer Service skills to manage inquiries, build rapport, and maintain customer satisfaction.</li><li>Proficiency in Translation to interpret and clarify information accurately when needed.</li><li>C1-level English proficiency (spoken and written), with clear pronunciation and effective listening skills.</li><li>Ability to work on-site in Qesm 1st 6 October and adhere to full-time shift schedules.</li><li>Basic computer literacy, including familiarity with CRM or ticketing systems, email, and chat platforms.</li><li>Strong problem-solving skills, attention to detail, and the ability to follow structured processes and guidelines.</li><li>Previous experience in customer service, call centers, or BPO environments is preferred but not mandatory.</li></ul>

<strong>Company Description</strong> Redecor&amp;More is a team of experienced and innovative contractors and architects specializing in fine finishing for residential and commercial projects. The company supports clients through new construction, home finishing, and renovation, focusing on high-quality results at competitive prices. Its skilled team is equipped to manage fast-track, complex projects while maintaining attention to detail. Redecor&amp;More operates in Egypt and Saudi Arabia, offering opportunities to work on diverse regional developments.<br><strong>Role Description</strong> The BIM Lead (Architect) is a full-time, on-site role based in Giza, responsible for leading Building Information Modeling activities across architectural projects. This role oversees the creation, coordination, and management of BIM models, ensuring accuracy, consistency, and alignment with project requirements and standards. The BIM Lead collaborates with architects, engineers, and contractors to integrate design information, resolve clashes, and support efficient project delivery. Daily tasks include guiding the design team in BIM best practices, developing and maintaining BIM templates and libraries, coordinating model updates, and providing technical support and training. The role also involves assisting with project planning, documentation, and reporting to ensure timely completion of high-quality residential and commercial finishing projects.<br><strong>Qualifications<br></strong> <ul><li>Strong background in Architecture and Architectural Design, with experience leading design development in BIM environments.</li><li>Skills in Software Development and Integration related to BIM tools and workflows, such as custom scripts, plug-ins, or interoperability solutions.</li><li>Proven Project Management abilities, including planning, coordination, and monitoring of BIM-related tasks across multidisciplinary teams.</li><li>Proficiency in BIM and CAD software (e.g., Revit, Navisworks, AutoCAD) and familiarity with industry standards and protocols.</li><li>Bachelor’s degree in Architecture or a related field; advanced certification in BIM is an advantage.</li><li>Experience in residential and commercial finishing projects, with attention to detail and quality control.</li><li>Effective communication and collaboration skills, with the ability to guide and mentor team members.</li><li>Strong problem-solving, analytical, and organizational skills, with the capacity to work on fast-track, complex projects.</li></ul>

<p> Job Opportunity | *Talent Management Specialist*&nbsp;</p><p><br></p><p> Location: 6th of October, Egypt</p><p><br></p><p>Greenya Egypt for Export is looking for a Talent Management Specialist to join our HR team.</p><p><br></p><p> Requirements:</p><p>• 1–2 years of experience in Talent Management, OD, or related HR field</p><p>• Good knowledge of OD, Performance Management &amp; Talent Development</p><p>• Knowledge of Career Development &amp; Succession Planning</p><p>• Excellent communication &amp; interpersonal skills</p><p><br></p><p> Responsibilities:</p><p>• Support Talent Management &amp; Development initiatives</p><p>• Assist in Performance Management &amp; Talent Assessment</p><p>• Support Career Development &amp; Succession Planning</p><p>• Maintain competency frameworks and talent reports</p><p>• Support OD and Employee Engagement activities</p><p><br></p><p>✨ Benefits:</p><p>• Attractive Salary</p><p>• Social &amp; Medical Insurance</p><p>• Transportation Allowance</p>

<strong>Job Title<br><br></strong>Sr. Analyst WFM Planning ( Planner )<br><br><ul><li>1 YEAR as Scheduler is a MUST</li><li>Analyse information to develop Short- and Long-Term Forecasts for multiple clients.</li><li>Analyse trending data to help build accurate assumptions of various Key Metrics for programs including Shrinkage, AHT and Attrition.</li><li>Lead Staffing Calls to discuss Staff Plan with Departments such as Operations, TA, Account Management, Training etc.</li><li>Owns HC reconciliation with Operations, Training and Recruitment teams to ensure accurate starting point for Capacity plan roll out from running and next week onwards.</li><li>Coordinates with Scheduler to ensure Capacity plan outputs are in-line with Schedule outputs prior to release.</li><li>Maintain a high level of quality and accuracy while managing capacity plans for multiple programs.</li><li>Plan hiring and ramp down needs for your programs to maintain an acceptable level of staffing to meet business requirements.</li><li>Implementation &amp; transition of new projects. Should possess skills in developing &amp; coaching team members.</li><li>Represent the Workforce Management Team in cross-directorate discussions, providing a resource-focused viewpoint and subject matter expertise.</li><li>Implements productivity and revenue increase by driving efficiency and other related initiatives. <br><br></li></ul><strong>Essential Criteria<br><br></strong><ul><li>client facing experience</li><li>be able to work US hours</li><li>F15 site (Smart village)</li><li>Must have been in scheduling role for at least 10 Months.</li><li>English B2</li><li>knowledge with IEX scheduling</li><li>Ability to work independently with minimal supervision, meeting multiple deadlines in a high-pressure environment.</li><li>Ability to plan well and set priorities based on need</li><li>Background of Call center experience</li><li>Good decision-making skills</li><li>Excellent written and oral communication skills required to interact with all levels of management &amp; client representatives.</li><li>Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds</li><li>Maintain confidentiality.<br><br></li></ul><strong>Desirable Criteria for the External Applicants Only (outside Concentrix)<br><br></strong><strong>In Addition To The Above, Needs To Have<br><br></strong><ul><li>WFM background (Scheduling and RTA) and knowledge with MS Excel</li><li>Experience with other WFM tools such as Teleopti, Genesys, etc.</li></ul>