Call Center Jobs - Alexandria Egypt

<p>Location: Soter, Alexandria (on-site) Position Type: </p><p>Full-Time Schedule: [Monday–Friday], (US business hours) </p><p>Reports To: Team Leader / Client-Designated Supervisor</p><p>Position Summary</p><p> The Medical Appointment Scheduler books, confirms, changes and cancels patient appointments for US medical clients. You are the first voice patients hear, so accuracy, patience and clear English are essential. You will follow the client’s scheduling rules exactly, protect patient information, and ask when you are unsure instead of guessing.</p><p>Key Responsibilities</p><p>Handle inbound and outbound calls to schedule, reschedule and cancel appointments.</p><p>Verify patient details (name, date of birth, phone, insurance) before booking.</p><p>Follow the client’s rules for each exam type: preparation instructions, referrals, authorizations and location.</p><p>Use the client’s scheduling system accurately and enter clear notes on every call.Make confirmation, reminder and no-show follow-up calls.Handle fax and email requests as assigned.Handle frustrated or anxious callers calmly, with empathy.</p><p>Escalate anything outside your knowledge (medical questions, pricing, insurance coverage, complaints) to the supervisor. </p><p>Never give medical advice or guess.</p><p>Protect patient privacy and follow the client’s confidentiality and HIPAA-related rules.Meet daily call and quality targets, and adapt quickly when the client changes procedures.Performance ExpectationsAccuracy of bookings and notes</p><p>Quality scores from call reviews and client feedbackAttendance, punctuality and schedule adherence</p><p>Following the approved process, even when it changesPrompt reporting of system problems or unclear cases</p><p>Qualifications</p><p>Previous call center experience is required (inbound or outbound).</p><p>Experience in data entry or reception (front desk, booking or records) is required.</p><p>Strong spoken and written English that US patients can understand easily</p><p>Comfortable using computers, typing quickly, and working in several screens at once</p><p>Patience, empathy and a professional phone mannerWillingness to learn medical terms and client-specific procedures</p><p>Ability to work US hours consistentlyDiscretion with confidential informationPreferredMedical, hospital or appointment scheduling experienceFamiliarity with insurance and referral terms</p><p>Experience with Microsoft Teams and video meetings</p><p>What We Offer</p><p>Salary of up to 25,000 EGP per month, depending on experience and interview resultsDoor-to-door transportation provided</p><p>Medical insurance</p><p>Social insurance</p><p>Paid training and ongoing coaching</p><p>Growth into senior scheduler, quality, training or team-lead roles</p>

<h2>Appointment Setter</h2><p>The Appointment Setter role at Clinic Blast Marketing is a full-time position. In this role, the Appointment Setter will contact prospective and existing patients or clients by phone, email, or messaging tools to schedule appointments on behalf of clinic partners.</p><p>Day-to-day tasks include qualifying leads, explaining services clearly, managing appointment calendars, and updating records in the customer relationship management (CRM) system.</p><p>The Appointment Setter will follow scripts and guidelines, handle basic inquiries, and ensure that appointments are accurately booked and confirmed. This role also involves collaborating with clinic staff and internal team members to resolve scheduling issues and maintain a smooth workflow.</p><h2>Qualifications</h2><ul><li>Strong appointment setting and scheduling skills for managing calendars and booking patient or client visits accurately</li><li>Effective lead management skills to identify, qualify, and follow up with prospective patients or clients</li><li>Excellent communication skills, including clear verbal and written communication and active listening</li><li>Solid customer service skills to handle inquiries professionally, address concerns, and provide a positive experience</li><li>Basic computer proficiency, including familiarity with CRM or scheduling software and email tools</li><li>Strong attention to detail, time management, and the ability to work in a fast-paced, on-site environment</li><li>Previous experience in appointment setting, call center work, or sales is an asset</li></ul><h2>Job Details</h2><ul><li><strong>Pay:</strong> E£25,000.00 – E£51,000.00 per month</li><li><strong>Experience:</strong> Appointment Setter: 3 years (required)</li><li><strong>Language:</strong> English (required)</li><li><strong>Location:</strong> Alexandria (required)</li></ul><h2>Application Questions</h2><ul><li>Do you speak English at C1 level or above?</li><li>Do you have prior sales experience? (List the number of years)</li></ul>

<p>Qsource: HIRING NOW Technical support for our client company </p><p><br></p><p> Location: Alexandria, Egypt</p><p> Work Model: Full-Time | On-Site</p><p> Working Days: Monday–Friday</p><p> Shifts: Rotational</p><p><br></p><p>We’re hiring 1st Line Systems Support Analysts to join a well-known company!</p><p><br></p><p> Job Responsibilities</p><p><br></p><p>* Handle and resolve client support tickets</p><p>* Provide technical support via phone, email &amp; remote tools</p><p>* Troubleshoot hardware, software &amp; basic network issues</p><p>* Install, configure &amp; update software</p><p>* Escalate complex technical issues when needed</p><p>* Maintain accurate ticket documentation</p><p><br></p><p>✅ Requirements</p><p><br></p><p>* Fresh Graduates are welcome to apply</p><p>* Call Center background is a MUST</p><p>* English Account experience is a MUST</p><p>* Excellent English communication skills</p><p>* Good knowledge of Microsoft Windows</p><p>* Basic networking knowledge</p><p>* Strong troubleshooting &amp; problem-solving skills</p><p>* Familiarity with TeamViewer / AnyDesk is a plus</p><p><br></p><p> Salary &amp; Benefits</p><p><br></p><p> 19,000 EGP Net Salary</p><p>✅ Social Insurance</p><p>✅ Medical Insurance</p><p>✅ Training &amp; Development</p><p>✅ Career Growth Opportunities</p><p>✅ Supportive Work Environment</p><p><br></p>

<p>Qsource: HIRING NOW Technical support for our client company </p><p><br></p><p> Location: Alexandria, Egypt</p><p> Work Model: Full-Time | On-Site</p><p> Working Days: Monday–Friday</p><p> Shifts: Rotational</p><p><br></p><p>We’re hiring 1st Line Systems Support Analysts to join a well-known company!</p><p><br></p><p> Job Responsibilities</p><p><br></p><p>* Handle and resolve client support tickets</p><p>* Provide technical support via phone, email &amp; remote tools</p><p>* Troubleshoot hardware, software &amp; basic network issues</p><p>* Install, configure &amp; update software</p><p>* Escalate complex technical issues when needed</p><p>* Maintain accurate ticket documentation</p><p><br></p><p>✅ Requirements</p><p><br></p><p>* Fresh Graduates are welcome to apply</p><p>* Call Center background is a MUST</p><p>* English Account experience is a MUST</p><p>* Excellent English communication skills</p><p>* Good knowledge of Microsoft Windows</p><p>* Basic networking knowledge</p><p>* Strong troubleshooting &amp; problem-solving skills</p><p>* Familiarity with TeamViewer / AnyDesk is a plus</p><p><br></p><p> Salary &amp; Benefits</p><p><br></p><p> 19,000 EGP Net Salary</p><p>✅ Social Insurance</p><p>✅ Medical Insurance</p><p>✅ Training &amp; Development</p><p>✅ Career Growth Opportunities</p><p>✅ Supportive Work Environment</p><p><br></p>

<p><strong><em>About VOIS:</em></strong></p><p>VOIS provides innovative solutions and services in the telecommunications industry. Our focus is on delivering seamless connectivity, exceptional customer service, and cutting-edge technology to our clients.<br>&nbsp;</p><p><strong><em>Job Description</em></strong></p><ul><li><p>Act as a front-line interface with customers of Vodafone Ireland Customers.</p></li><li><p>Role involves responding to customers over the phone and resolving their inquiries.</p></li><li><p>Maintaining the customer experience and providing the best image to the company.<br>&nbsp;</p></li></ul><p><strong><em>Benefits</em></strong></p><ul><li><p>Very Attractive Package</p></li><li><p>We work in a hybrid module (2 days a week from Office).</p></li><li><p>Laptop/PC provided from the company + Internet allowance.</p></li><li><p>5 working days + 2 days off (Rotational)</p></li><li><p>Annual balance.</p></li><li><p>Profit share</p></li><li><p>Social, Medical insurance and life insurance</p></li><li><p>Annual Salary Increase</p></li></ul><h2></h2><p></p><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>Fluent in English C1 is a Must</p></li><li><p>Graduates ONLY can apply.</p></li><li><p>Egyptian Nationality is a must.</p></li><li><p>Having experience in Call Centre (English Account) is a plus.</p></li><li><p>Soft and communication skills.</p></li></ul><p></p>

<p><strong>About VOIS</strong></p><p>VOIS provide innovative solutions and services in the telecommunications industry. Our focus is on delivering seamless connectivity, exceptional customer service, and cutting-edge technology to our clients.<br><strong>Job Description</strong></p><ul><li><p>Act as a front-line interface with customers of Vodafone Ireland Customers.</p></li><li><p>Role involves responding to customers over the phone and resolving their inquiries.</p></li><li><p>Maintaining the customer experience and providing the best image to the company.</p></li></ul><p><strong>Benefits</strong></p><ul><li><p><strong>Very Attractive Package.</strong></p></li><li><p><strong>We work in a hybrid module (2 days a week from Office).</strong></p></li><li><p>Laptop/PC provided from the company + Internet allowance.</p></li><li><p>5 working days + 2 days off (Rotational).</p></li><li><p>Annual balance.</p></li><li><p>Profit share.</p></li><li><p>Social, Medical insurance and life insurance.</p></li><li><p>Annual Salary Increase.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Fluent in English <strong>C1 </strong>is a Must.</p></li><li><p><strong>Graduates and drop out are welcome to apply.</strong></p></li><li><p>Egyptian Nationality is a must.</p></li><li><p>Having experience in Call Center (English Account) is a plus.</p></li><li><p>Soft and Communication skills.</p></li><li><p>Males &amp; Females are welcome to apply.</p></li></ul><p></p>

<p><strong>About VOIS</strong></p><ul><li><p>VOIS provide innovative solutions and services in the telecommunications industry. Our focus is on delivering seamless connectivity, exceptional customer service, and cutting-edge technology to our clients.</p></li></ul><p><strong>Job Description</strong></p><ul><li><p>Act as a front-line interface with customers of Vodafone Ireland Customers.</p></li><li><p>Role involves responding to customers over the phone and resolving their inquiries.</p></li><li><p>Maintaining the customer experience and providing the best image to the company.</p></li><li><p><strong>Benefits</strong></p></li><li><p><strong>Very Attractive Package</strong></p></li><li><p><strong>We work in a hybrid module (2 days a week from Office).</strong></p></li><li><p>Laptop/PC provided from the company + Internet allowance.</p></li><li><p>5 working days + 2 days off (Rotational)</p></li><li><p>Annual balance.</p></li><li><p>Profit share</p></li><li><p>Social, Medical insurance and life insurance</p></li><li><p>Annual Salary Increase</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Fluent in English <strong>C1 </strong>is a Must</p></li><li><p><strong>Graduates, and drop out are welcome to apply</strong></p></li><li><p>Egyptian Nationality is a must.</p></li><li><p>Having experience in Call Centre (English Account) is a plus.</p></li><li><p>Soft and communication skills.</p></li><li><p>Males &amp; Females are welcome to apply</p></li></ul><p></p>

<p><strong>About VOIS</strong></p><p>VOIS provide innovative solutions and services in the telecommunications industry. Our focus is on delivering seamless connectivity, exceptional customer service, and cutting-edge technology to our clients.<br><strong>Job Description</strong></p><ul><li><p>Act as a front-line interface with customers of Vodafone Ireland Customers.</p></li><li><p>Role involves responding to customers over the phone and resolving their inquiries.</p></li><li><p>Maintaining the customer experience and providing the best image to the company.</p></li></ul><p><strong>Benefits</strong></p><ul><li><p><strong>Very Attractive Package.</strong></p></li><li><p><strong>We work in a hybrid module (2 days a week from Office).</strong></p></li><li><p>Laptop/PC provided from the company + Internet allowance.</p></li><li><p>5 working days + 2 days off (Rotational).</p></li><li><p>Annual balance.</p></li><li><p>Profit share.</p></li><li><p>Social, Medical insurance and life insurance.</p></li><li><p>Annual Salary Increase.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Fluent in English <strong>C1 </strong>is a Must.</p></li><li><p><strong>Graduates and drop out are welcome to apply.</strong></p></li><li><p>Egyptian Nationality is a must.</p></li><li><p>Having experience in Call Center (English Account) is a plus.</p></li><li><p>Soft and Communication skills.</p></li><li><p>Males &amp; Females are welcome to apply.</p></li></ul><p></p>

<p><strong>About VOIS</strong></p><p>VOIS provide innovative solutions and services in the telecommunications industry. Our focus is on delivering seamless connectivity, exceptional customer service, and cutting-edge technology to our clients.<br><strong>Job Description</strong></p><ul><li><p>Act as a front-line interface with customers of Vodafone Ireland Customers.</p></li><li><p>Role involves responding to customers over the phone and resolving their inquiries.</p></li><li><p>Maintaining the customer experience and providing the best image to the company.</p></li></ul><p><strong>Benefits</strong></p><ul><li><p><strong>Very Attractive Package.</strong></p></li><li><p><strong>We work in a hybrid module (2 days a week from Office).</strong></p></li><li><p>Laptop/PC provided from the company + Internet allowance.</p></li><li><p>5 working days + 2 days off (Rotational).</p></li><li><p>Annual balance.</p></li><li><p>Profit share.</p></li><li><p>Social, Medical insurance and life insurance.</p></li><li><p>Annual Salary Increase.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Fluent in English <strong>C1 </strong>is a Must.</p></li><li><p><strong>Graduates and drop out are welcome to apply.</strong></p></li><li><p>Egyptian Nationality is a must.</p></li><li><p>Having experience in Call Center (English Account) is a plus.</p></li><li><p>Soft and Communication skills.</p></li><li><p>Males &amp; Females are welcome to apply.</p></li></ul><p></p>

<p><strong><em>About VOIS</em></strong></p><ul><li><p>VOIS provide innovative solutions and services in the telecommunications industry. Our focus is on delivering seamless connectivity, exceptional customer service, and cutting-edge technology to our clients.</p></li></ul><p><strong><em>Job Description</em></strong></p><ul><li><p>Act as a front-line interface with customers of Vodafone Ireland Customers.</p></li><li><p>Role involves responding to customers over the phone and resolving their inquiries.</p></li><li><p>Maintaining the customer experience and providing the best image to the company.</p></li></ul><p><strong><em>Benefits</em></strong></p><ul><li><p><strong>Very Attractive Package</strong></p></li><li><p><strong>We work in a hybrid module (2 days a week from Office).</strong></p></li><li><p>Laptop/PC provided from the company + Internet allowance.</p></li><li><p>5 working days + 2 days off (Rotational)</p></li><li><p>Annual balance.</p></li><li><p>Profit share</p></li><li><p>Social, Medical insurance and life insurance</p></li><li><p>Annual Salary Increase</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Fluent in English <strong>C1 </strong>is a Must</p></li><li><p><strong>Graduates, and drop out are welcome to apply</strong></p></li><li><p>Egyptian Nationality is a must.</p></li><li><p>Having experience in Call Centre (English Account) is a plus.</p></li><li><p>Soft and communication skills.</p></li><li><p>Males &amp; Females are welcome to apply</p></li></ul><p></p>

<p><strong><em>About VOIS</em></strong></p><ul><li><p>VOIS provide innovative solutions and services in the telecommunications industry. Our focus is on delivering seamless connectivity, exceptional customer service, and cutting-edge technology to our clients.</p></li></ul><p><strong><em>Job Description</em></strong></p><ul><li><p>Act as a front-line interface with customers of Vodafone Ireland Customers.</p></li><li><p>Role involves responding to customers over the phone and resolving their inquiries.</p></li><li><p>Maintaining the customer experience and providing the best image to the company.</p></li></ul><p><strong><em>Benefits</em></strong></p><ul><li><p><strong>Very Attractive Package</strong></p></li><li><p><strong>We work in a hybrid module (2 days a week from Office).</strong></p></li><li><p>Laptop/PC provided from the company + Internet allowance.</p></li><li><p>5 working days + 2 days off (Rotational)</p></li><li><p>Annual balance.</p></li><li><p>Profit share</p></li><li><p>Social, Medical insurance and life insurance</p></li><li><p>Annual Salary Increase</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Fluent in English <strong>C1 </strong>is a Must</p></li><li><p><strong>Graduates, and drop out are welcome to apply</strong></p></li><li><p>Egyptian Nationality is a must.</p></li><li><p>Having experience in Call Centre (English Account) is a plus.</p></li><li><p>Soft and communication skills.</p></li><li><p>Males &amp; Females are welcome to apply</p></li></ul><p></p>

<p><strong><em>About VOIS</em></strong></p><p>VOIS provide innovative solutions and services in the telecommunications industry. Our focus is on delivering seamless connectivity, exceptional customer service, and cutting-edge technology to our clients.<br><br><strong><em>Job Description</em></strong></p><ul><li><p>Act as a front-line interface with customers of Vodafone Ireland Customers.</p></li><li><p>Role involves responding to customers over the phone and resolving their inquiries.</p></li><li><p>Maintaining the customer experience and providing the best image to the company.<br>&nbsp;</p></li></ul><p><strong><em>Benefits</em></strong></p><ul><li><p><strong>Very Attractive Package.</strong></p></li><li><p><strong>We work in a hybrid module (2 days a week from Office).</strong></p></li><li><p>Laptop/PC provided from the company + Internet allowance.</p></li><li><p>5 working days + 2 days off (Rotational).</p></li><li><p>Annual balance.</p></li><li><p>Profit share.</p></li><li><p>Social, Medical insurance and life insurance.</p></li><li><p>Annual Salary Increase.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Fluent in English <strong>C1 </strong>is a Must.</p></li><li><p><strong>Graduates and drop out are welcome to apply.</strong></p></li><li><p>Egyptian Nationality is a must.</p></li><li><p>Having experience in Call Center (English Account) is a plus.</p></li><li><p>Soft and Communication skills.</p></li><li><p>Males &amp; Females are welcome to apply.</p></li></ul><p></p>

<p><strong> Alexandria, we're hiring: Land Intake Manager (Remote, US Market)</strong></p><p><br></p><p>Every day, landowners across America call us ready to sell their land. You'll be the first voice they hear.</p><p><br></p><p>GoldSoil is a US land company that buys, sells, wholesales, subdivides, and finances rural land. We've closed 500+ land transactions across 17+ states. Our Alexandria team has been at the heart of that growth for 5 years, and as we build the leading land marketplace in the US, we're adding new talent to it.</p><p><br></p><p><strong>What you'll do</strong></p><ul><li>Talk with US landowners by phone and text, and turn interest into qualified deals</li><li>Gather property details and seller goals, then hand strong leads to our acquisitions team</li><li>Respond fast. Speed wins deals, and you'll own that speed</li><li>Keep our CRM clean and every lead moving forward</li></ul><p><br></p><p><strong>Who you are</strong></p><ul><li>Fluent, confident English speaker who enjoys real conversations</li><li>Hungry, competitive, and motivated by results you can see on a scoreboard</li><li>Organized and reliable, with a strong internet connection and a quiet workspace</li><li>Available to work US business hours (evening/night shift in Egypt)</li><li>USA land sales, call center, or USA real estate experience is a plus, not a must</li></ul><p><br></p><p><strong>5 Ways to Earn</strong></p><ol><li><strong>Base pay:</strong> competitive, steady income every month.</li><li><strong>Lead bonus:</strong> earn on every seller lead you pre-qualify. The sharper your qualifying, the more each lead pays.</li><li><strong>Deal bonus:</strong> earn on every deal you set up that closes, on both land flips and subdivides. Bigger deals pay bigger bonuses.</li><li><strong>Weekly team bonus:</strong> every week the team hits its target, everyone gets paid. We win together.</li><li><strong>Star of the Month:</strong> a monthly reward for our top performer.</li></ol><p><br></p><p><strong>Plus:</strong> full training on the US land business, work from home, and a global team with real room to grow.</p><p><br></p><p><strong>Ready to build something big?</strong> Email your up-to-date resume to hr@goldsoilrealty.com</p><p><br></p><p><em>GoldSoil: Land Ownership Made Accessible.</em></p>

<p>Bilingual Sourcing Expert English/Arabic Location: Remote / Work From Home Schedule: Part-Time, 20 25 Hours per Week Hours: Monday Friday, approximately 1:00 PM 6:00 PM Eastern Time Language Requirement: Fluent in English and Arabic Position Summary We are looking for a Bilingual Sourcing Expert who is fluent in both English and Arabic to help recruit and support Arabic-speaking candidates located in Michigan. This is a remote, work-from-home position focused on finding candidates, communicating with them throughout the hiring process, and helping them complete all necessary application and new-hire paperwork.</p><h3>Job Duties</h3><ul><li>Search resumes and job boards for qualified Arabic-speaking candidates in Michigan.</li><li>Call and text prospective candidates about available job opportunities.</li><li>Conduct initial phone screenings to determine candidate qualifications and availability.</li><li>Schedule qualified candidates for in-person interviews.</li><li>Follow up with candidates to ensure they attend scheduled interviews and appointments.</li><li>Assist candidates with completing applications and required new-hire paperwork.</li><li>Answer candidate questions regarding job opportunities, the application process, interviews, and onboarding.</li><li>Maintain accurate candidate information and recruiting records.</li><li>Provide regular updates on recruiting activity and candidate status.</li></ul><h3>Requirements</h3><ul><li>Fluent in English and Arabic speaking, reading, and writing.</li><li>Strong communication and customer-service skills.</li><li>Comfortable making a high volume of phone calls and sending text messages.</li><li>Organized and able to follow up with multiple candidates at the same time.</li><li>Comfortable using computers, email, texting, and online recruiting systems.</li><li>Reliable and able to work independently from home.</li><li>Must have reliable high-speed internet .</li><li>Must have a Bluetooth headset/device suitable for making recruiting calls.</li><li>Must be available to work 1:00 PM 6:00 PM Eastern Time, Monday through Friday .</li><li>Previous recruiting, staffing, customer service, call center, or administrative experience is preferred but not required.</li><li>This is a great opportunity for someone who enjoys talking with people, building relationships, and helping candidates find employment.</li><li>Must have the technical equipment and availability to complete the job.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Must have the technical equipment and availability to complete the job. </p>

<p>About the Role</p><p>We are seeking a dedicated Call Center Agent to act as the primary point of contact for our clients, managing their requests from initial offers through to final delivery, and collaborating closely with our internal teams to ensure exceptional service.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Communicate with clients via email, calls, and meetings to build and develop strong relationships of trust.</p></li><li><p>Act as the main point of contact for the company’s clients.</p></li><li><p>Manage and handle client requests, following up on every stage from sending offers to final delivery.</p></li><li><p>Coordinate and collaborate with internal departments to ensure alignment with client needs and requirements.</p></li><li><p>Receive client feedback or issues and work proactively to resolve them with relevant teams.</p></li><li><p>Collect feedback and provide comprehensive after-sales service and support.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree.</p></li><li><p>Minimum of 5 years of experience (recommended in the Advertising &amp; Printing field).</p></li><li><p>Excellent communication and presentation skills.</p></li><li><p>Excellent command of English (both speaking and writing).</p></li><li><p>Good computer skills, particularly with email and Microsoft Office.</p></li><li><p>Responsible, capable of multitasking, and hard-working.</p></li><li><p>Strong time management skills, flexibility, and a strong team player.</p></li></ul><p></p>

<p><strong>Job PURPOSE:</strong> Promote the development &amp; growth of the Wealth Management Segment through acquisition &amp; nourishing of Wealth customer s relations through selling a value adding financial advice for a portfolio of CIB Wealth clients aiming to achieve the financial ambitions and aspirations of Wealth customers faster &amp; at a less cost.</p><p><strong>KEY ACCOUNTABILITIES</strong></p><p><strong>Sales &amp; Service</strong></p><ol><li>Manage efficiently the portfolio of customers designated, Acquire NTB customers, enrol and upgrade existing customers along with cross selling all exclusive products to the customers to achieve his/her set target and meet the annual approved plan</li><li>Review reports provided from the Quality Assurance Department &amp; Call Centre which indicates the level of services &amp; rate of complaints, then ensure that any Wealth customer complaint is solved as well as striving for achieving the best in class service through professional customer handling.</li><li>Track Wealth customers inflows &amp; outflows on a daily basis and contact customers to seek information behind un expected behaviours.</li><li>Handle all account opening &amp; its related operations process including system input &amp; data entry.</li><li>Ensure that the work area is maintained in good condition and that product marketing material is available, prominently displayed and updated</li><li>Prepare daily sales report including all sales activities and call reports to share it with the Branch Manager &amp; Wealth District Head to monitor performance</li></ol><p><strong>Reporting, Communication &amp; Coordination:</strong></p><ol><li>Respond positively &amp; diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers requests are processed timely and efficiently.</li><li>Ensure that the required awareness about the value proposition is provided to Branch Managers &amp; all Branch Staff in order to create quality referrals.</li><li>Develop knowledge and information about competitor activity, pricing and tactics and communicate with the Wealth District Head &amp; the Wealth Segment Management to ensure CIB s edge within the market</li><li>Prepare a daily sales report including all sales activities and call reports to share it with the Branch Head</li></ol><p><strong>Policies, Processes and Procedures</strong></p><ol><li>Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</li></ol><p><strong>Day-to-day management</strong></p><ol><li>Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures</li></ol><p><strong>Compliance</strong></p><ol><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</li></ol><p>* Qualifications &amp; Experience</p><p>Bachelor s degree of Commerce, Business Administration, Accounting, or its equivalent (MBA and CFA is a plus)</p><p>For Wealth Manager: Minimum 3 5 years of experience in a sales/financial position</p><p>Skills</p><p>Excellent command of English and Arabic. Knowledge of additional languages would be an asset</p><p>Strong analytical and numerical skills</p><p>Strong interpersonal, communication and networking skills</p><p>Service Oriented</p><p>Can work under pressure and meet monthly targets</p><p>Self-driven and result oriented with a positive outlook and clear focus on delivering results</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree of Commerce, Business Administration, Accounting, or its equivalent (MBA and CFA is a plus)</p><p>For Wealth Manager: Minimum 3 5 years of experience in a sales/financial position</p><p>Skills</p><p>Excellent command of English and Arabic. Knowledge of additional languages would be an asset</p><p>Strong analytical and numerical skills</p><p>Strong interpersonal, communication and networking skills</p><p>Service Oriented</p><p>Can work under pressure and meet monthly targets</p><p>Self-driven and result oriented with a positive outlook and clear focus on delivering results</p>

<p><strong>Team Leadership &amp; Employee Management</strong></p><ul><li><p>Lead and support a Customer Service team of approximately 30 employees.</p></li><li><p>Organize and coordinate the team’s daily operations.</p></li><li><p>Monitor team performance, service quality, productivity, KPIs, and quality indicators.</p></li><li><p>Provide regular feedback, coaching, and support to team members.</p></li><li><p>Support the onboarding and training of new employees.</p></li><li><p>Conduct team meetings and communicate relevant information and updates.</p></li><li><p>Identify performance issues and implement appropriate corrective measures.</p></li><li><p>Ensure compliance with internal processes, work instructions, and quality standards.</p></li><li><p>Motivate employees and contribute to a positive and professional team environment.</p></li></ul><p><strong>Operational Customer Service &amp; Back-Office Operations</strong></p><ul><li><p>Actively participate in daily operations and back-office activities.</p></li><li><p>Handle customer inquiries related to electricity and gas contracts.</p></li><li><p>Provide customer support via telephone, initially focusing on outbound calls and later handling inbound calls.</p></li><li><p>Process customer inquiries via email.</p></li><li><p>Handle and review contract, billing, and payment-related requests.</p></li><li><p>Review and maintain customer and contract data.</p></li><li><p>Process and document customer cases and business transactions.</p></li><li><p>Clarify complex cases in cooperation with relevant specialist departments.</p></li><li><p>Support team members with technical questions and challenging customer cases.</p></li><li><p>Ensure accurate, professional, and customer-oriented case handling.</p></li><li><p>Document all customer contacts and processing steps accurately in the relevant systems.</p></li></ul><p><strong>Coordination &amp; Process Improvement</strong></p><ul><li><p>Work closely with Site Management and relevant contacts in Germany.</p></li><li><p>Support the optimization of workflows and internal processes.</p></li><li><p>Identify opportunities for improvement based on daily operations.</p></li><li><p>Ensure new processes, instructions, and requirements are implemented within the team.</p></li><li><p>Use internal customer service and communication systems effectively.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>German language proficiency at least at B2 level, both written and spoken.</p></li><li><p>Professional experience in customer service, call center, BPO, or back-office operations.</p></li></ul><p></p>

<p>Responsible for leading and managing the acquisition team. Review potential acquisitions to ensure they are a good fit for the company.</p> <p><b><br></b></p><p><b>WHAT S ON YOUR PLATE?</b></p> <ul> <li>Negotiate contract terms with the partners such as the commission.</li> <li>Generate client acquisition plan.</li> <li>Monitor the performance of the team in terms of vendor partner acquisition.</li> <li>Tracking sales targets of the team.</li> <li>Acquiring key accounts (international brands) and handling level commission rate.</li> <li>Ensure achieving the monthly acquisition target.</li> <li>Analyze the competition - strategies, partners, promotions, and performance with reports from the sales force and personal research.</li> <li>Maintain accurate records of acquisition.</li> <li>Manage the team to ensure that work is properly allocated and completed in a timely and accurate manner.</li> <li>Monitor, guide, and manage the team for optimum performance.</li> <li>Collaborate with the team to accomplish all daily tasks on time with a high level of quality.</li> <li>Handle communication with the team, live meetings, email correspondence, reporting, etc.</li> <li>Assign and monitor the tasks to complete appropriate work assignments.</li> <li>Produce metrics that provide visibility on the progress of work assignments and team performance.</li> <li>Management for reporting and support.</li> <li>Collaborate with the Marketing, Product development, Call Centre, and Finance team to ensure an effective sales cycle and resolve key issues escalated.</li> <li>Create operational dashboards to show sales insights and performance.Company Description</li></ul><p><strong>Desired Candidate Profile</strong></p><p>WHAT DID WE ORDER?</p> <ul> <li>Bachelor s degree in business administration or any other related field.</li> <li>Minimum of 3 years of experience within Sales with strong operational background in Leadership roles.</li> <li>Leadership Skills and Negotiation Skills.</li> <li>Problem Solving and Decision-Making Skills.</li> <li>Planning and Organizing Skills.</li> <li>Ability to meet deadlines and be flexible in working.</li> <li>Fluent in both languages Arabic and English.</li> <li>Communication skills (Written and Verbal).</li> <li>Very good Analytical Skills.</li></ul>

<p>&nbsp;Supporting Amazon’s Selling Partner’s to solve any incoming issues via 3 channels of communication (Phone, Email &amp; Chat)</p><p>• Managing high volumes of inbound and outbound calls, emails and chats in a timely manner</p><p>• Identifying customers’ needs, clarify information, research every issue and providing solutions</p><p>• Exemplifying Amazon’s Leadership Principle for Customer Obsession by consistently displaying a genuine passion for our customers, delivering an exceptional customer care experience with every contact.</p><p>• Building sustainable relationships and engaging customers by going the extra mile</p><p>• Ability to oversee and achieve various KPIs like Quantity &amp; Quality, Resolution Rate, Transfer Rate etc.</p><p>• Open to collaborating with various stakeholders like Resolver Groups, Account Managers etc.</p><p>• Documenting all Selling Partner interactions and information according to standard operating procedures</p><p>• Ability to troubleshoot and provide product guidance and support to all Amazon’s Sellers and Vendors</p><p>• Attend training sessions, and learn product details and key selling points of products and technologies. SPS participates in several initiatives to increase Seller listings and updates of catalogues in advance of peaks.</p><p>• Any other duties and special projects as directed by management in keeping with the employees skills and experience</p><p>• Multilingual support: fluency in Arabic and English communication is essential</p><p>• Ability to work shifts and open to weekends to accommodate Amazon´s opening hours, 7 days a week” To note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period.</p><p><br></p><p><b>Basic Qualifications</b></p><p>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</p><p>- Bachelor's degree, or 4+ years of equivalent experience</p><p>- Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)</p><p>- Can demonstrate proficiency in Microsoft Excel or equivalent spreadsheet tools</p><p>- Language – Fluent Arabic and English is essential.</p><p>- Military exemption\ completion\ 3 years postpone.</p><p>- 2 years’ experience within a customer service environment in Multinational call center.</p><p><br></p><p><b>Preferred Qualifications</b></p><p>- Experience escalating issues and anticipating and making hard trade-offs between business and customer need</p><p>- Experience with communication, presentation, and negotiation</p><p>- Experience with serving Customers from a work from home environment</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<strong>Company Description</strong> Octopus Outsourcing is a business process outsourcing provider delivering high-quality, customer-focused services to international clients. Headquartered in Alexandria, Egypt, the company operates in a modern, well-equipped environment designed to support operational excellence and innovation. Teams at Octopus Outsourcing focus on seamless communication, bridging gaps between businesses and their customers across continents. The organization is committed to continuous improvement, regularly evolving its performance to stay ahead in a dynamic global market. Applicants can expect a culture that values growth, collaboration, and strong service standards.<br><strong>Role Description</strong> The English Customer Service Team Lead is a full-time, on-site role based in Alexandria. This position is responsible for supervising and guiding a team of English-speaking customer service representatives to ensure high-quality support and consistent customer satisfaction. Day-to-day tasks include monitoring team performance, handling escalated inquiries, coaching and training team members, and ensuring adherence to service standards and procedures. The Team Lead will review call and ticket metrics, provide feedback, and collaborate with management to implement process improvements. The role also involves coordinating schedules, supporting staff development, and maintaining a positive, inclusive work environment aligned with company values.<br><strong>Qualifications<br></strong> <ul><li>Strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction.</li><li>Proven experience in Customer Service Management or team leadership in a contact center or BPO environment.</li><li>Excellent Communication skills in English, both written and verbal, with the ability to guide and motivate a diverse team.</li><li>Experience monitoring performance metrics, preparing reports, and implementing service improvements.</li><li>Ability to manage escalations, resolve complex issues, and maintain professional composure under pressure.</li><li>Strong organizational and time-management skills, with experience in scheduling and workload distribution.</li><li>Comfort working on-site in Alexandria and collaborating across different departments and levels of seniority.</li><li>Prior experience in international customer service operations and BPO environments is an advantage.</li><li>Relevant education in business, communications, or a related field, or equivalent practical experience.</li></ul>