Call Center Jobs - Mansoura Egypt

<p>We are seeking to hire distinguished talent to work from our main headquarters in Mansoura, Egypt, for the following positions: 1. Customer Care Pharmacists (Call Center) Key Responsibilities (vary by position): Providing accurate and professional pharmaceutical consultations to customers over the phone. Following up on and executing internal processes related to the delivery of pharmaceutical products and services. Ensuring compliance with professional, regulatory, and quality standards. Working within an integrated team to enhance customer experience and ensure operational efficiency. Handling inquiries and complaints with professionalism to resolve them effectively. </p><p><strong>Desired Candidate Profile</strong></p><p>Application Requirements:<br>Hold a Bachelor's Degree in Pharmacy .<br>Practical experience of at least one year working inside a pharmacy.<br>Good command of the English language (written and spoken).<br>Ability to be flexible with work schedules .<br>Must not be older than 30 years .<br>Excellent verbal and written communication skills.<br>Ability to work under pressure in a fast-paced environment.<br>Commitment to the highest standards of professional ethics.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To perform Quality Assurance functions to ensure compliance with internal and external regulations and protocol under the direct supervision of the Center Quality Manager (CQM). To edit SOPs related to processes at donor center level following the guidelines established according to Egyptian regulations and the guidelines established according to cGMP requirements.</p><p><b>KEY RESPONSIBILITIES</b></p><ul><li>To perform periodical review of DC records.</li><li>To perform periodical equipment quality control review.</li><li>To perform periodical review of equipment incident logs.</li><li>To verify and release of sample shipments.</li><li>To inspect and release of incoming supplies.</li><li>To perform periodical employee observations.</li><li>To assist to CQM to ensure cGMP regulations are followed.</li><li>To assist to CQM to ensure that SOPs are followed.</li><li>To assist to CQM in the edition of SOPs.</li><li>To perform a review of the documentation of unsuitable test results and the disposition of the associated units.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>ACADEMIC EXPERIENCE REQUIRED</b></p><ul><li>Bachelors Degree in Health-related Sciences.</li><li>Knowledge in Quality Management.</li><li>Strong integrity and commitment to quality and compliance.</li></ul><p>COMPUTING SKILLS</p><ul><li>MS Office knowledge</li></ul><p>PERSONAL SKILLS</p><ul><li>Ability to understand, explain, follow and enforce SOPs, protocols and other regulatory guidelines.</li><li>Ability and willingness to study specific activities, in a short time.</li><li>Accuracy and reliability.</li><li>Can work independently, excellent organizational skills, and attention to detail.</li><li>Performs a higher-level document review and employee observations</li><li>Ability to work in groups and with other departments.</li><li>Communicates openly with CQM on issues noted during reviews and is able to give suggestions for corrections. Has a good understanding of cGMP and quality systems.</li><li>Good ability to identify problems and propose solutions.</li><li>Adherence to the Grifols skills and values.</li></ul><p>LANGUAGES</p><ul><li>Written and spoken English and Arabic.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To manage and follow up on all hub-related communications, ensuring issues are resolved efficiently between Customer Service, Account Managers, and Operations teams. The role focuses on problem-solving, SLA compliance, and maintaining smooth coordination across departments.</p><p>Receive the new pickups closed in bosta flyers. Ensure that the tracking number was written correctly on the flyer with the marker by the couriers. Receive the shipments(new pickups) on the system and add the tracking numbers on the Receiving Pickups sheet. Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses. Add the cash collection and Refund shipments to the courier s routes. Send the routes directly to the stars App. Receive the undelivered shipments on the system and the productivity sheet as well. Get the receiver s signature and IDs# on delivered shipments with Zero Cod. Get hard copies of returned shipments signed by the business. Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis. Make a verification call on the undelivered shipments or Canceled shipments on a daily basis. Cancel the refused shipments on the system. Transfer the canceled orders after exceeding holding period at the hub 24 hours to sorting facility team through Transfer to Hub Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments. Performs related duties as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>6 months to 1 year of experience in logistics field, in e-commerce or shipping industry.</li><li>Only graduates are eligible for this role.</li></ul><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p><p></p></section>

<p><strong>Brief about the Collection Agent</strong></p><p>&nbsp;</p><p>The collection agent is responsible for following up with customers who are late in paying their dues and communicating with them in a professional and respectful manner, with the aim of reaching appropriate solutions that help the customer pay according to the approved policies and procedures.</p><p>&nbsp;</p><p><strong>Their duties include:</strong></p><p>&nbsp;</p><p>Communicating with customers and following up on debts.</p><p>Identifying the reasons for late payment.</p><p>Negotiating with the customer to reach a promise or an appropriate payment plan.</p><p>Conducting field visits when necessary.</p><p>Accurately documenting the results of calls and visits.</p><p>Following up on payment promises until collection is completed.</p><p>Adhering to laws, company policies, and customer rights.</p><p>Achieving the required targets while maintaining the quality of service and the company's reputation.</p>