Call Center Jobs in Egypt

Required employees to work at the Customer Service Center (Call Center) under the following conditions: 1- At least one year of experience in the call center field in charitable institutions and associations interested in charitable projects and fundraising 2- The work will be at the institution's headquarters in al-Mohandessin, Giza 3- Working hours are 8 hours with one hour break.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 10</li><li>Shift system: mornings only</li><li>Benefits: health insurance, social insurance, overtime</li></ul>

&nbsp;A Call Center Sales Representative with strong communication and persuasion skills to contribute to delivering a distinctive customer experience, build effective relationships, and convert inquiries into successful sales opportunities. The candidate will be responsible for understanding customer needs, presenting suitable solutions, and following the customer journey until the purchase is completed, while achieving sales targets and maintaining service quality<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 10</li><li>Shift system: morning and evening</li><li>Welcomes people with disabilities (mobility impairment, use of a cane)</li></ul>

<p>Immediately required: call center and online marketing staff!</p><p>&nbsp;Salary 7,500 EGP (7,000 basic + 500 incentives)!</p><p>​✅ Job nature: Call center and responding to customer inquiries.</p><p>​✅ Workplace: Online from home or from the office in Giza (7 hours daily).</p><p>​✅ Benefits: intensive training + work line and internet provided + official contract and experience certificate.</p>

Dream 2000 Company announces its need to hire: Call Center Agent (males only). Location: Al-Nuzha Al-Jadida – the company’s head office. Job details: • Shifts are variable. • 9 working hours per day, including a break. • The last shift ends at 9:00 PM. • Work at the company’s head office. Benefits: • Transportation allowance. • Medical insurance. • Social insurance. Requirements: • The position is available for males only. • Good communication skills. • Ability to work in a team and handle work pressure. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 10</li><li>Shift system: Morning and evening</li><li>Benefits: health insurance, social insurance, transportation allowance</li></ul>

<p><strong>Care Technology</strong> is looking for part-time female <strong>call center</strong> employees for all its branches in <strong>Fayoum</strong>.&nbsp;</p>

<p><strong>Overview of the company and job</strong></p><p>Pizza Campani restaurant is seeking call center staff</p><p>&nbsp;</p><p><strong>Main responsibilities and duties</strong></p><ul><li>Greeting and handling customer inquiries via phone, email, and chat according to established service standards.</li><li>Understanding customer needs and providing immediate solutions or escalating the issue to the appropriate departments with effective follow-up until the ticket is closed.</li><li>Recording and updating all interactions in the customer relationship management system accurately.</li><li>Professionally handling customer complaints and turning them into opportunities to improve service quality and increase satisfaction.</li><li>Adhering to key performance indicators such as first-contact resolution rate, average wait time, and customer satisfaction score.</li><li>Collaborating with sales, technical, and management teams to provide a seamless customer experience.</li><li>Contributing suggestions to improve workflows and providing periodic reports on trends and common issues.</li></ul><p>&nbsp;</p><p><strong>Qualifications and requirements</strong></p><ul><li>A university degree in related fields is preferred, preferably in communications, management, or social sciences.</li><li>Previous experience in a call center or customer service is a plus, but recent graduates are welcome.</li><li>Proficiency in Arabic fluently, with English proficiency mainly for quick reading and writing preferred.</li><li>Strong verbal and written communication skills, with the ability to handle complex inquiries calmly and professionally.</li><li>Analytical problem-solving skills and the ability to work in a team and handle work pressure positively.</li><li>Proficiency in using CRM software and basic messaging and Microsoft Office/Outlook tools.</li><li>Familiarity with customer service concepts and industry quality standards.</li></ul><p>&nbsp;</p><p><strong>Required skills</strong></p><ul><li>Effective communication and active listening skills.</li><li>Ability to manage time, organize tasks, and follow up accurately.</li><li>Flexibility to handle multiple situations and handle client complaints professionally.</li><li>Ability to work in a full-time shift-based team environment.</li></ul><p>&nbsp;</p><p><strong>Benefits</strong></p><ul><li>Competitive salary with incentives and monthly performance-based bonuses.</li><li>Opportunities for professional development and ongoing training and advancement within the company.</li><li>A supportive work environment and collaborative team culture with open communication.</li></ul><p>&nbsp;</p><p><strong>Job details</strong></p><p>Location: Giza, Egypt. Type: Full-time. Level: Senior employee. Qualification: University degree (Bachelor's).</p>

<h3 ><span lang="ar" dir="rtl">الوصف الوظيفي</span></h3><p ><span lang="ar" dir="rtl">نبحث عن <strong>موظفي كول سنتر وسوشيال ميديا</strong> للانضمام إلى فريق العمل.</span></p><p ><span lang="ar" dir="rtl">تتوفر الوظيفة بنظام <strong>العمل عن بُعد (من المنزل)</strong> أو <strong>من مقر الشركة</strong>.</span></p><h3 ><span lang="ar" dir="rtl">تفاصيل الوظيفة</span></h3><ul><li><p ><span lang="ar" dir="rtl">ساعات العمل: <strong>من 5 إلى 7 ساعات يوميًا.</strong></span></p></li><li><p ><span lang="ar" dir="rtl">الراتب: <strong>7,000 جنيه مصري + 500 جنيه حافز.</strong></span></p></li><li><p ><span lang="ar" dir="rtl">لا يشترط وجود خبرة سابقة.</span></p></li><li><p ><span lang="ar" dir="rtl">الطلاب والخريجون مرحب بهم.</span></p></li></ul><h3 ><span lang="ar" dir="rtl">المتطلبات</span></h3><ul><li><p ><span lang="ar" dir="rtl">العمر: <strong>من 18 إلى 45 عامًا.</strong></span></p></li></ul><h3 ><span lang="ar" dir="rtl">المرشح المفضل</span></h3><ul><li><p ><span lang="ar" dir="rtl">سنوات الخبرة: <strong>0 – 1 سنة</strong></span></p></li><li><p ><span lang="ar" dir="rtl">المستوى الوظيفي: <strong>مبتدئ</strong></span></p></li></ul>

- خبرة&nbsp;في مجال الكول سنتر من 6شهور&nbsp;الي 3 سنينالعمل من مقر المؤسسةالمتقدمين من سكان القاهرة و الجيزة فقط يجب علي المتقدم ان تكون في السنه النهائية من التعليم الجامعي علي الاقل<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 50</li><li>نظام الورديات: صباحية و مسائية</li><li>المزايا: تأمين اجتماعي، ساعات إضافية</li></ul>

Company Description Flairs Tech is an international, technology-driven Managed Services Provider (MSP) built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with services in software development and analytics, digital solutions, business operations, and customer experience. Flairs Tech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes and productivity. The company’s success is driven by its people and a strong commitment to partnership, performance, and continuous improvement.<br>Role Description This is a full-time, hybrid Fluent Cold Callers B2B (English Speakers) role based in Qesm El Maadi, with some work-from-home flexibility. The role involves making outbound B2B cold calls to prospects, introducing Flairs Tech’s services, qualifying leads, and scheduling meetings or demos for the sales team. The cold caller will follow scripts and guidelines, adapt messaging to different industries, and maintain accurate records of calls and outcomes in CRM systems. Daily activities include researching target companies, identifying decision-makers, handling objections professionally, and consistently meeting or exceeding call volume and conversion targets. The role also requires collaborating with sales and marketing teams, sharing feedback on lead quality, and continuously improving call techniques based on coaching and performance data.<br>Qualifications<br> Strong spoken and written English communication skills, including clear articulation, active listening, and professional business etiquette. Proven B2B cold calling or telemarketing experience, with the ability to handle high call volumes and engage decision-makers effectively. Sales and lead generation capabilities, including qualifying prospects, handling objections, and driving interest in technology and managed services solutions. Familiarity with CRM tools and basic office applications for logging calls, updating records, and reporting results. Customer-centered mindset with resilience, persistence, and the ability to work toward measurable targets in a fast-paced environment. Strong time management, organization, and attention to detail to manage call lists, follow-ups, and appointment scheduling. Ability to work effectively in a hybrid setting, collaborating with on-site and remote teams in Qesm El Maadi. Relevant experience in B2B sales, customer support, or contact center environments; experience in technology or services sectors is a plus. High school diploma or equivalent required; post-secondary education in Business, Marketing, Communications, or a related field is an advantage.

Company Description Experts in call center and customer support services, the company helps organizations connect effectively with their customers and drive business growth. It focuses on delivering reliable, high-quality customer interactions across various channels. Team members are supported with training and tools to handle inquiries efficiently and professionally. The work environment values collaboration, continuous improvement, and strong service standards, making it a solid choice for individuals seeking a career in customer support. Role Description The Call Center Specialist is a full-time, on-site role based in 10th of Ramadan, responsible for handling inbound and outbound customer calls and inquiries. Day-to-day tasks include answering questions, resolving issues, documenting interactions in the system, and following up to ensure customer satisfaction. The specialist will adhere to call center scripts and guidelines, escalate complex cases when needed, and meet performance targets such as response time and call quality. The role involves working closely with team members and supervisors to ensure consistent, professional communication and service delivery. Qualifications Strong customer-facing skills, including Customer Support and Customer Service capabilities. Effective Communication skills, with clear verbal and written abilities suitable for contact center environments. Experience or familiarity with Contact Centers, including call handling procedures and performance metrics. Solid Computer Literacy, with the ability to use call center software, CRM tools, and standard office applications. Ability to manage high call volumes, stay calm under pressure, and maintain a professional, respectful demeanor. Attention to detail in documenting calls and following processes accurately. Willingness to work on-site in 10th of Ramadan and follow assigned schedules, including possible shifts. Experience in Customer Support and ensuring Customer Satisfaction Bachelor degree is a must. Transportation provide from pick up point15K Basic Salary + 3K KPI + Bonus

Role Description This is a full-time, on-site Banking Call Center Advisor role based in New Cairo. The advisor will handle inbound and outbound customer calls, respond to inquiries about banking products and services, and provide accurate information on accounts, transactions, and procedures. Daily tasks include resolving issues, guiding customers through digital banking tools, and escalating complex cases to specialized teams when necessary. The role involves documenting interactions in call center systems, following compliance and security protocols, and meeting performance targets such as response time, call quality, and customer satisfaction scores. The advisor will collaborate with colleagues and supervisors to share feedback, improve processes, and support continuous service improvements.<br>Qualifications<br>Candidates should possess Customer Service and Customer Satisfaction skills to deliver courteous assistance, handle complaints, and ensure a positive customer experience. Excellent spoken and written communication skills in English. Ability to work in a structured, fast-paced call center environment, with strong attention to detail and adherence to procedures. Comfort with using call center software, CRM systems, and digital banking platforms; good keyboard and data-entry skills. Previous experience in a call center, customer support, or banking environment is preferred but not mandatory. High school diploma or equivalent; further education in business, finance, or related fields is an asset.

We’re Hiring – Call Center Manager<br>Join our team at Real Mark, a leading real estate company in Egypt, and be part of a dynamic and growing team.<br>Key Responsibilities:• Manage daily inbound and outbound call center operations to ensure excellent customer service and lead follow-up.• Lead, coach, and motivate call center agents to achieve performance targets.• Design and monitor KPIs, call quality, productivity, and customer satisfaction levels.• Handle customer complaints and escalations, ensuring timely resolution within SLAs. • Use existing customer databases and old leads to generate interest, qualify prospects, and schedule appointments.• Develop call scripts, service standards, and process improvements to enhance performance.• Conduct regular call quality reviews and audits to improve service quality and customer experience. • Work closely with sales and Marketing teams to support business growth and customer engagement.<br>Requirements: • Bachelor’s degree in Business Administration or a related field. • 5-7years of experience in Call Center Management. • Previous experience in the real estate industry is required. • Excellent communication and problem-solving abilities. • Ability to analyze reports and improve performance based on data • Good command of English. • Leadership and people management skills. • High attention to details and strong organizational abilities. • Advanced proficiency in Microsoft Office.<br>If you’re interested, please send your CV via email:<br>Nourhan. Ahmed@realmark.com.eg

We’re Hiring – Call Center Manager<br>Join our team at Real Mark, a leading real estate company in Egypt, and be part of a dynamic and growing team.<br>Key Responsibilities: • Manage daily inbound and outbound call center operations to ensure excellent customer service and lead follow-up. • Lead, coach, and motivate call center agents to achieve performance tragets. • Design and monitor KPIs, call quality, productivity, and customer satisfaction levels. • Handle customer complaints and escalations, ensuring timely resolution within SLAs. • Use existing customer databases and old leads to generate interest, qualify prospects, and schedule appointments. • Develop call scripts, service standards, and process improvements to enhance performance. • Conduct regular call quality reviews and audits to improve service quality and customer experience. • Work closely with sales and Marketing teams to support business growth and customer engagement.<br>Requirements: • Bachelor’s degree in Business Administration or a related field. • 7-10 years of experience in Call Center Managment. • Previous experience in the real estate industry is required. • Excellent communication and problem-solving abilities. • Ability to analyze reports and improve performance based on data • Good command of English. • Leadership and people management skills. • High attention to details and strong organizational abilities. • Advanced proficiency in Microsoft Office.<br>If you’re interested, please send your CV via email:<br>Nourhan. Ahmed@realmark.com.eg

We're Hiring | Call Center Agents (Male & Female) Khairia Restaurants is looking for enthusiastic and customer-focused Call Center Agents to join our growing team.???? Location: Nasr City, Cairo Requirements:Excellent communication skills. Previous call center or customer service experience is a plus. Good computer skills. Ability to work rotational shifts. Customer-oriented with a positive attitude. Males & Females are welcome to apply. What We Offer:Competitive salary. Performance-based incentives. Career growth opportunities. Professional and friendly work environment. Ready to join the Khairia family? Send your CV today and be part of our success.

Role Description This is a full-time, on-site Sales Call Center role based in Qesm El Maadi. The Sales Call Center Representative will handle high volumes of inbound and outbound calls to present products or services, respond to inquiries, and guide potential customers through the sales process. Responsibilities include understanding customer needs, explaining features and benefits clearly, and following up on leads to drive conversions. The role also involves documenting interactions in company systems, updating customer records accurately, and adhering to call scripts and sales targets. Team members will collaborate with supervisors and colleagues to share feedback from customers, improve processes, and maintain a professional and respectful call center environment. Qualifications Strong customer-facing skills, including Customer Support and Customer Service abilities. Clear and professional Communication skills, both verbal and written, suitable for high-volume phone interactions. Experience or familiarity with Contact Centers, including handling call queues, scripts, and CRM tools. Basic to intermediate Computer Literacy, including typing, navigating multiple systems, and updating digital records accurately. Ability to work on-site in Qesm El Maadi on a full-time schedule, including potential shifts and peak hours. Goal-oriented mindset with comfort working toward sales targets and KPIs. Strong listening skills, patience, and a customer-focused attitude in challenging or high-pressure situations. Previous experience in a sales, telemarketing, or call center role is preferred but not mandatory. High school diploma or equivalent; additional education in business, sales, or related fields is an advantage.

???? We're Hiring | Call Center Representative<br>Join the team at Spectra Cure Clinic<br>We are looking for a motivated and customer-focused Call Center Representative to join our growing team and help deliver an exceptional patient experience.<br>Key Responsibilities:✅ Handle inbound and outbound calls professionally.✅ Respond to Whats App messages and patient inquiries.✅ Schedule, confirm, and follow up on appointments.✅ Maintain accurate patient records and data entry.✅ Coordinate with medical and operational teams to ensure smooth patient journeys.✅ Follow up with leads and support patient conversion processes.<br>Requirements:✔ Excellent communication skills.✔ Previous experience in Call Center, Customer Service, or Healthcare is preferred.✔ Strong organizational and multitasking abilities.✔ Good command of English and Arabic.✔ Proficiency in Microsoft Office and CRM systems is a plus.✔ Ability to work in a fast-paced environment.<br>Location:???? New Cairo, Egypt<br>Working Hours:???? Rotational Shifts<br>What We Offer:✨ Professional work environment.✨ Career growth opportunities.✨ Ongoing training and development.✨ Competitive salary package.<br>#Hiring #Call Center #Customer Service #Healthcare Jobs #Egypt Jobs #New Cairo #Spectra Cure #Career Opportunity

Job Accountabilities:Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses. Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution. Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution. Educate customers on ADIB’s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage. Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors. Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements. Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls. Qualifications & Experience:Bachelor’s degree in Business Administration, Management, or related field. Officer: 0–2 years of experience in call center. Senior Officer: 2–4 years of experience in call center. Skills:Excellent communication skills. Excellent problem-solving and decision-making skills. Excellent organizational and time-management skills. Technical Skills:Good knowledge of call center software and systems. Proficiency in Microsoft Office (Excel, Word, Power Point).

Job Accountabilities:Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses. Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution. Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution. Educate customers on ADIB’s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage. Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors. Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements. Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls. Qualifications & Experience:Bachelor’s degree in Business Administration, Management, or related field. Officer: 0–2 years of experience in call center. Senior Officer: 2–4 years of experience in call center. Skills:Excellent communication skills. Excellent problem-solving and decision-making skills. Excellent organizational and time-management skills. Technical Skills:Good knowledge of call center software and systems. Proficiency in Microsoft Office (Excel, Word, Power Point).

Company Description TP Cairo EG is part of a global customer experience and contact center services organization, supporting international clients across various industries. The Cairo site focuses on delivering high-quality English-language support for overseas accounts, with a strong emphasis on service excellence and operational efficiency. Team members work in a structured, professional environment with clear performance standards and training opportunities. The company values reliability, strong communication skills, and a commitment to helping customers resolve their inquiries effectively.<br>Role Description This is a full-time, on-site Call Centre role located in New Cairo, supporting English accounts at B2/C1 proficiency level. Team members handle inbound and outbound calls, respond to customer inquiries, and provide accurate information regarding products, services, and account details. Daily tasks include listening carefully to customer concerns, resolving issues, escalating complex cases when needed, and documenting interactions in company systems. The role involves adhering to call center procedures, meeting performance targets such as quality and productivity, and maintaining professional communication standards in English. Employees are expected to collaborate with their team, participate in training, and follow company policies and guidelines.<br>Qualifications<br> <br>Strong English communication skills (spoken and written) with proficiency at B2/C1 level. Customer Service experience or skills, including handling inquiries, resolving issues, and maintaining professionalism. English Teaching or Training background that supports clear, structured communication and guidance for customers. Translation skills that help interpret and clarify information accurately between parties when needed. Ability to work on-site in New Cairo on a full-time basis and comply with shift schedules. Comfort with basic computer applications, call center software, and data entry. Strong listening skills, patience, and problem-solving abilities in customer interactions. Minimum of a relevant high school diploma; university degree or equivalent is beneficial. Previous call center or contact center experience is an advantage but not mandatory.

Company Description Geyushi Automotive Industry has been a key player in Egypt’s automotive sector , with a long-standing focus on innovation, quality, and industrial excellence. The company operates a state-of-the-art manufacturing facility in the 10th of Ramadan City, producing around 1,500 buses annually, including eco-friendly models that support a more sustainable future. An advanced research and development unit drives locally inspired designs that meet and exceed global standards. With over 60% of components sourced locally, Geyushi supports national growth and showcases Egyptian manufacturing capabilities. Team members join a growing organization that is redefining the automotive landscape in Egypt and beyond. Role Description This is a full-time, on-site Call Center Representative role based in Nasr City. The Call Center Representative will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products, services, and after-sales support. The role involves logging and updating customer interactions in the system, following up on open cases, and ensuring timely resolution of issues. The representative will work closely with internal teams to escalate complex requests, maintain high service standards, and contribute to customer satisfaction and retention. The position also requires adhering to call center scripts and policies while identifying opportunities to improve the customer experience. Qualifications Strong customer service and customer support skills, with a focus on maintaining high customer satisfaction. Excellent interpersonal skills and clear, professional verbal and written communication abilities. Solid computer literacy, including familiarity with call center software, CRM systems, and basic office applications. Previous experience in a call center or customer-facing role in automotive or related industries is an advantage. Ability to work on-site full time in Nasr City, manage high call volumes, and handle challenging situations calmly and professionally. Proficiency in Arabic and good command of English; additional languages are a plus. High school diploma or equivalent required; further education in business, communications, or a related field is beneficial.