Call Center Jobs - Sharkia Egypt

<ul><li><p>Lead, coach, and develop Team Leaders and Customer Service Representatives.</p></li><li><p>Manage daily call center operations to achieve service level agreements (SLAs), KPIs, and customer satisfaction targets.</p></li><li><p>Monitor performance metrics such as Service Level, Average Handling Time (AHT), First Call Resolution (FCR), Abandonment Rate, and Customer Satisfaction (CSAT).</p></li><li><p>Analyze operational reports and identify opportunities to improve productivity and service quality.</p></li><li><p>Develop workforce planning, scheduling, and resource allocation to meet business demands.</p></li><li><p>Ensure compliance with company policies, quality standards, and customer service procedures.</p></li><li><p>Handle customer escalations and resolve complex service issues.</p></li><li><p>Collaborate with other departments to improve customer experience and operational efficiency.</p></li><li><p>Prepare regular performance reports and present recommendations to senior management.</p></li><li><p>Drive employee engagement, training, and succession planning within the call center.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>10–15+ years</strong> of experience in customer service or call center operations.</p></li><li><p>Minimum <strong>2–3 years</strong> in a managerial or leadership role.</p></li><li><p>Strong leadership and people management skills.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Analytical and problem-solving abilities.</p></li></ul><p></p>

<ul><li><p>Conduct comprehensive brand benchmarking and market research on competitor cooking appliances (features, pricing, and specs) to identify market gaps.</p></li><li><p>Formulate and maintain detailed Technical Sheets, Product Catalogues, and Product Requirement Documents.</p></li><li><p>Act as the agile coordinator between the Manufacturing Plant and Marketing teams to ensure smoothly run product launch projects.</p></li><li><p>Handle daily follow-ups with international vendors regarding Purchase Orders (POs), component sourcing, production timelines, and logistics deliverables.</p></li><li><p>Review and audit Bill of Materials (BOM) cost structures when switching components or initiating product upgrades.</p></li><li><p>Thoroughly evaluate physical samples, data sheets, and international compliance/quality certificates received from foreign suppliers to ensure alignment with Egyptian standards.</p></li><li><p>Monitor shop-floor production efficiency and track the implementation of continuous improvement initiatives at the factory.</p></li><li><p>Review production data and align closely with Post-Sales (Customer Service/Maintenance) to analyze defect rates, translating technical feedback into structural improvements with suppliers.</p></li><li><p>Ensure manufacturing compliance with the company’s internal standards and operational best practices.</p></li><li><p>Draft high-quality Product Guides and Training Materials that break down complex technical specs into commercial selling points.</p></li><li><p>Conduct technical product training sessions for Sales, Marketing, and Call Center teams to optimize market positioning.</p></li><li><p>Monitor training effectiveness and continuously update product literature based on commercial feedback.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education:</strong> Bachelor’s degree in Engineering (Mechanical, Mechatronics, or Production Engineering is a must).</p></li><li><p><strong>Experience:</strong> 2 to 3 years of solid experience in Product Engineering, R&amp;D, or Operations within the Home Appliances industry is a must (Direct experience in Cooking Appliances is highly preferred).</p></li><li><p><strong>Languages:</strong> Fluent Professional English (Written and spoken) is mandatory for managing daily communications and technical negotiations with overseas suppliers.</p></li><li><p><strong>Technical Skills:</strong> Advanced proficiency in MS Office, alongside a strong ability to read engineering drawings, technical datasheets, and quality compliance frameworks.</p></li></ul><p></p>

<p>The Business Development Manager (BDM) will be responsible for driving the expansion of our franchise network across Upper Egypt. The primary objective is to identify, negotiate, and secure partnerships with established radiology centers willing to transition into the&nbsp;franchise model.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>&nbsp;Conduct comprehensive research to identify high-potential radiology centers and polyclinics in key Upper Egypt governorates (e.g., Assiut, Sohag, Minya, Luxor, and Aswan).</p></li><li><p>&nbsp;Proactively reach out to center owners and medical directors to introduce the TS partnership value proposition.</p></li><li><p>Manage the full sales cycle from initial contact and site visits &nbsp;and contract signing.</p></li><li><p>Act as the primary point of contact for prospective franchisees, addressing technical, operational, and financial inquiries.</p></li><li><p>Assess the operational readiness and geographic suitability of potential partner centers to ensure they meet TS standards.</p></li><li><p>Provide regular updates on the expansion pipeline.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Minimum of&nbsp;3-5 years in business development or sales, ideally within the healthcare or diagnostic sector.</p></li><li><p>&nbsp;Strong familiarity with the healthcare landscape and business culture in&nbsp;<strong>Delta Egypt</strong>&nbsp;is essential.</p></li><li><p>Proven ability to negotiate with senior stakeholders, physicians, and business owners.</p></li><li><p>Ability to analyze local market needs and position the franchise model as a solution for center growth.</p></li><li><p>High flexibility for frequent travel across Upper Egypt governorates.</p></li></ul><p></p>

<p><strong>Key areas of responsibility :</strong></p><ul><li><p>Deliver lessons in accordance with Berlitz teaching principles; and focused on the interests and needs of the students, working with privates and groups of different sizes at the Language Center (LC) and at off-site locations.</p></li><li><p>Integrate learning technology into teaching programs, as required by the curriculum.</p></li><li><p>Assess existing and prospective customers' level of proficiency.</p></li><li><p>Provide evaluation for progress reports and certificates.</p></li><li><p>Provide effective feedback and advice; recommending appropriate product services to meet customers' needs.</p></li><li><p>Deliver counseling sessions to students in liaison with the Language Instruction Supervisor.</p></li><li><p>Recommend improvements to the students' programs.</p></li><li><p>Maintain an impeccable customer focus in the delivery of all duties.</p></li><li><p>Actively participate in own professional self-development plan, directed and supported by the supervisor, including lesson and peer observations, workshops, etc.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications/ Related Experience:</strong></p><ul><li><p>Bachelor's degree in any field (Languages, linguistics, translation, etc. Preferred)</p></li><li><p>Educated native proficiency / near-native fluency in the language he/she will teach.</p></li><li><p>Excellent presentation and communication skills.</p></li><li><p>Excellent interpersonal skills.</p></li><li><p>Successful completion of the Berlitz Initial Training (IQP).</p></li><li><p>Teaching work experience preferred.</p></li><li><p>Positive attitude.</p></li><li><p>Great sense of responsibility and flexibility.</p></li><li><p>Cultural sensitivity.</p></li><li><p>Flexible to work in the evening.</p></li></ul><p></p>

<p><strong>Job Purpose:</strong></p><p>Responsible for&nbsp;leading the end-to-end marketing function, driving strategic direction, maintaining implementation excellence to elevate SUTech’s brand positioning, maximizing yielded student acquisition and delivering related business outcomes.</p><p><strong>Main Tasks and Responsibilities:</strong></p><p>Strategic Leadership &amp; Marketing Planning:</p><ul><li>Leads the development and execution of comprehensive marketing strategies aligned with targets.</li><li>Translates business objectives into actionable marketing plans with clear KPIs, ensuring consistent alignment across all channels and campaigns.</li><li>Establishes overall marketing ROI and optimize budget allocation and control.</li></ul><p>Execution Excellence &amp; Campaign Management:</p><ul><li>Leads the implementation of multi-channel campaigns (digital, PR, on-ground activations), ensuring timely delivery and performance optimization.</li><li>Leads and adjusts media buying strategy resulting in higher conversion rates and improved cost efficiency.</li></ul><p>Brand, Content &amp; Communications Management:</p><ul><li>Oversees full campaign lifecycle management from ideation and briefing to execution, tracking, and post-campaign analysis.</li><li>Directs the development of a cohesive brand voice and messaging strategy across all platforms, strengthening SUTech’s market positioning.</li><li>Supervises content strategy and execution across social media, ensuring consistent engagement growth and audience relevance.</li><li>Leads PR initiatives, secures media coverage and maximizes visibility through strategic timing and content rollout.</li></ul><p>Digital Transformation &amp; Performance Optimisation:</p><ul><li>Oversees the timely update of the SUTech’s website with marketing themes, and content.</li><li>Implements conversion tracking mechanisms (applications, inquiries, downloads), providing clear visibility on funnel performance.</li><li>Continuously optimizes user experience (UX) and call-to-action strategies, leading to improved conversion rates.</li></ul><p>Partnerships &amp; Events:</p><ul><li>Manages strategic partnerships with educational institutions and commercial brands, enhancing brand credibility and outreach.</li><li>Assures directed marketing for key institutional events, ensuring strong attendance, high-quality execution, and impactful post-event coverage.</li><li>Leads the planning and execution of all marketing and major student recruitment events, ensuring alignment with overall business objectives.&nbsp;</li><li>Develops full event strategies, including detailed rollout plans, timelines, and clearly defined KPIs (attendance, engagement, conversion).&nbsp;</li><li>Coordinates with internal departments, external partners, and stakeholders to ensure seamless execution.&nbsp;</li><li>Manages internal workflows for events end-to-end, ensuring clarity in roles, timelines, and deliverables.&nbsp;</li><li>Oversees event promotion across all channels to maximize reach and attendance.&nbsp;</li><li>Evaluates event performance against KPIs, and actionable insights for continuous improvement.&nbsp;</li></ul><p>&nbsp;</p><p>Team Leadership &amp; Internal Management:</p><ul><li>Develops, leads, and mentors a cross-functional marketing team.</li><li>Overviews internal workflows and communication between marketing, admissions, and leadership teams.</li><li>Ensures alignment with strategic objectives and consistency of quality of deliverables with external agencies (digital, PR, creative).&nbsp;</li><li>Ensures a fair and constructive performance evaluation for all team members highlighting personal development and improvement.</li></ul>

<p>We are looking for a results-driven <strong>B2B Sales Specialist</strong> to support our growth in the Egyptian market and drive sales of our ERP solutions.</p><p>The successful candidate will manage the full B2B sales cycle, from prospecting and lead generation through discovery, solution demonstrations, proposal preparation, negotiation, and deal closure.</p><p>You will work closely with prospective clients to understand their operational challenges and demonstrate how our ERP solutions can improve processes across Finance, HR, CRM, Inventory, Sales, Procurement, and Manufacturing.</p><h3>Key Responsibilities</h3><ul><li><p>Generate and qualify new B2B opportunities within the Egyptian market.</p></li><li><p>Identify and engage decision-makers including CEOs, CFOs, IT Managers, Operations Managers, and business owners.</p></li><li><p>Build targeted prospect lists using tools such as <strong>LinkedIn Sales Navigator and </strong><strong>Apollo.io</strong>.</p></li><li><p>Execute outbound sales campaigns through calls, LinkedIn, email, and other channels.</p></li><li><p>Conduct discovery meetings to understand clients' workflows, challenges, and ERP requirements.</p></li><li><p>Deliver professional and customized ERP demonstrations.</p></li><li><p>Prepare technical and commercial proposals, quotations, scopes, and cost estimates.</p></li><li><p>Manage opportunities and sales activities using CRM systems.</p></li><li><p>Negotiate commercial terms and close deals.</p></li><li><p>Achieve monthly and quarterly sales targets.</p></li><li><p>Coordinate with implementation and technical teams during client handover and onboarding.</p></li><li><p>Maintain accurate pipeline forecasts and follow-up activities.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>2–3 years of experience in <strong>B2B Sales</strong>, preferably in ERP, SaaS, or software solutions.</p></li><li><p>Previous experience selling to companies and SMEs in the <strong>Egyptian market</strong>.</p></li><li><p>Good understanding of business processes such as Finance, Sales, CRM, Procurement, Inventory, HR, and Manufacturing.</p></li><li><p>Experience using CRM systems such as <strong>Odoo, HubSpot, Salesforce, or similar platforms</strong>.</p></li><li><p>Familiarity with lead generation and prospecting tools such as <strong>LinkedIn Sales Navigator and </strong><strong>Apollo.io</strong>.</p></li><li><p>Strong communication, presentation, negotiation, and closing skills.</p></li><li><p>Ability to understand customer requirements and propose suitable software solutions.</p></li><li><p>Native Arabic with good professional English.</p></li><li><p>Self-motivated, target-oriented, and able to work independently in a remote environment.</p></li><li><p>Ability to manage multiple leads and opportunities and consistently achieve sales targets.</p></li><li><p>Previous experience with <strong>ERP solutions such as ERPNext, Odoo, SAP Business One, or Microsoft Dynamics</strong> is preferred.</p></li></ul><p></p>