• Restructure and organize the HR department in alignment with the company’s goals.

• Develop and implement HR Policies, Procedures, and Internal Regulations.

• Build and develop the company’s Organizational Structure.

• Create and update Job Descriptions for all positions and departments.

• Develop and implement HR KPIs and Performance Management Systems.

• Develop recruitment and talent acquisition strategies, especially Mass Hiring for Call Center operations.

• Monitor and analyze Turnover & Absenteeism and develop action plans to reduce them.

• Establish and maintain clear systems for attendance, leaves, and disciplinary actions.

• Oversee Personnel Affairs and Social Insurance processes.

• Ensure compliance with Labor Law and internal company policies.

• Develop training and onboarding programs for employees and supervisors.

• Prepare regular HR reports covering recruitment, turnover, absenteeism, performance, and employee status.

• Manage and monitor the HR team’s performance and ensure proper execution of HR processes.

• Manage and improve HR Management / ERP Systems and HR workflows.

• Address Call Center-specific HR challenges such as high turnover, absenteeism, employee retention, and engagement.

• Hands-on experience in Social Insurance & Personnel Affairs.

• Ability to handle employee registration, termination, and insurance updates.

• Experience dealing with Social Insurance Office and Labor Office.

• Good knowledge of Labor Law and Social Insurance procedures.

Requirements

Minimum 7 years of experience in Human Resources, including experience in a leadership or supervisory role.
Strong and proven experience in Call Center / Contact Center companies.
Hands-on experience in HR Structuring & Organizational Development.
Strong experience in developing Job Descriptions, HR Policies & Procedures.
Proven experience in Mass Recruitment and high-volume hiring.
Strong knowledge of HR KPIs, Performance Management, and HR Analytics.
Strong experience in Personnel Affairs & Social Insurance.
Good knowledge of Labor Law and employee relations.
Hands-on experience with ERP / HR Management Systems.
Experience with Odoo HR or similar ERP/HR systems is highly preferred.
Excellent Microsoft Excel and HR reporting skills.
Strong leadership, communication, decision-making, and problem-solving skills.
Highly organized, proactive, and results-oriented personality.

Preferred Experience:

• Establishing or restructuring an HR department.

• Managing HR operations for a large workforce.

• Implementing or improving Odoo HR / ERP Systems.

• Building HR systems and processes from scratch.

• Improving Employee Retention and reducing Turnover & Absenteeism.

• Building a data-driven HR function based on KPIs, reporting, and performance measurement.