• Manage Daily Operations:
  Oversee the distribution of service requests to technicians, ensuring efficient utilization and quick response times.

• Quality Assurance:
  Ensure all service activities—including installations, maintenance, and repairs—are completed according to company standards, safety guidelines, and quality protocols.

• Performance Management:
  Set, track, and analyze key performance indicators (KPIs) such as response time, first‑time fix rate, customer satisfaction levels, and service costs to evaluate overall service center performance.

• Team Development:
  Identify training needs and coordinate technical development programs to enhance technicians’ skills and product knowledge.

• Customer Experience Oversight:
  Monitor customer feedback, track satisfaction metrics, and handle escalated cases by providing effective and timely solutions.

• Budget Management:
  Develop and control the service center budget, ensuring cost efficiency while maintaining high service standards.

Requirements

• Bachelor’s degree.

• Location: Alexandria

• 3-5 years of experience in service center operations within the Home Appliances or Consumer Electronics field.

• Good command of English.

• Excellent communication and interpersonal skills.

• Strong leadership and team‑management capabilities.