وظائف مهندس انظمة مدمجة - الجيزة مصر

<p><strong><u>Job Role:</u></strong></p><p>The required Concierge Agent will be responsible for delivering a personalized and premium level of service to different types of clients by managing a wide range of requests, including travel arrangements, transportation, dining reservations, lifestyle services, and other bespoke requirements. This role requires exceptional communication skills, strong attention to detail, and the ability to efficiently handle multiple client requests across phone, email, and WhatsApp, while consistently ensuring high-end customer experience.</p><p><strong><u>Key Responsibilities:</u></strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle client requests via phone, email, and WhatsApp in a professional, timely, and efficient manner</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Arrange travel services including flights, hotel bookings, airport transfers, and visa-related support</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate restaurant reservations, events, entertainment, and lifestyle services</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage limousine and transportation bookings according to client requirements</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide tailored recommendations based on client preferences and needs</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Follow up on all requests to ensure successful completion and customer satisfaction</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Efficiently manage urgent and last-minute requests</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain strong relationships with suppliers, vendors, and service providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all bookings and services are accurately recorded and updated in the system</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle client complaints or issues and provide prompt and appropriate resolutions</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain the highest level of confidentiality, professionalism, and discretion always</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Monitor and maintain OpenStack services and components. Troubleshoot service failures, performance issues, and infrastructure alerts. Apply patches, updates, and configuration changes. Work closely with engineering teams to enhance platform reliability. Maintain documentation for operational procedures and incident handling. Operate, monitor, and maintain VMware infrastructure components (vCenter, ESXi hosts, NSX-T, and vCloud Director). Manage virtual machines, templates, resource pools, and datastores. Monitor system health, performance, and capacity using VMware and third-party tools. Perform incident, problem, and change management in line with ITIL processes. Apply patches, firmware upgrades, and lifecycle management for VMware infrastructure. Troubleshoot virtualization, networking, and storage-related issues. Ensure backup, disaster recovery, and high-availability configurations are functional. Collaborate with planning/implementation teams to support new deployments and integrations. Generate performance and capacity reports for management review.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>2 4 years of OpenStack operations experience. Strong understanding of Linux (Ubuntu/CentOS) and networking fundamentals. Familiarity with OpenStack core services and their interdependencies. Experience with monitoring and logging tools (Prometheus, ELK) Good troubleshooting and problem-solving skills. 2 4 years of hands-on experience in VMware operations and administration. Strong knowledge of VMware Cloud Foundation (VCF), vCenter, ESXi, NSX-T, including DFW, Tier-0/Tier-1 Gateways, and VMware Cloud Director. Experience with resource optimization, snapshot management, and storage integrations (SAN/NAS). Familiarity with VMware tools such as vRealize Operations , vRealize Log Insight , and vSphere Lifecycle Manager . Basic scripting knowledge (PowerCLI, Python, or Bash) for automation and reporting. Understanding of networking (VLANs, routing, firewalls) and backup integrations (Veeam or similar). VMware certification (VCP or higher) is preferred.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This role is responsible for leading the technical/commercial aspects of achieving integrated solutions revenue targets. You will be providing strong technical sales, overcoming technical sales objections and engaging with key technical customers stakeholders.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Understand the customer business / technical requirements and objectives</li><li>Understand and analyse RFP requirements, business needs and challenges</li><li>Lead the opportunity assessment process</li><li>Collaborate with Account Management Team</li><li>Identify and evaluate value- add alternatives, solutions to those alternatives</li><li>Moderate the solution creation process by working with Technical Solution Architects</li><li>Partner with Solution Arch./Pricing/Delivery excellence for effort estimation &amp; Pricing</li><li>Lead solution presentation with the client</li><li>Adequate understanding of the laws, regulations and governance of critical deals and purchasing process and cycle</li><li>Respond to requests for information and requests for pricing.</li><li>Work with sales personnel to provide product, business and technical knowledge in support of pre-sales activities.</li><li>Coordinate requirements and deliver proofs of concept to customers when needed.</li><li>Maintain and ensure consistency of target achievement in the VBU segment.</li><li>Provide the management with regular reports including the figures related to integrated solutions sales across all segments</li><li>3-7 years of enterprise accounts experience</li><li>Leads/participates in customer workshops during the sales/solution phase, and presentations and solution definitions and scoping activities during proposal submission</li><li>Must have a proven track record of handling medium to large competitive, complex deals and successful closure</li><li>Willingness to understand and learn new use cases and unknown technologies</li><li>Strong personal presence, capable of engaging senior management and C-Level.</li><li>Engineering/computer Science background.</li><li>Basic Knowledge of the System integrator diversified technologies</li><li>Understand IT requirements and technical differentials.</li></ul><p></p></section>

<p>As a Technical I, IT Operations specialist, you will help keep our IT environment running smoothly, securely, and efficiently across the network. Reporting to the IT Operations Manager, you will play a key role in system compliance, troubleshooting, service management, and day-to-day operational support while delivering a dependable experience for both internal and external clients. Responsibilities Mount, install, and maintain switches and peripheral equipment in IDFs. Perform hardware and software upgrades, ensuring antivirus definitions and system patches remain current. Resolve break/fix issues for internal and external clients with a strong focus on timely service delivery. Prepare and maintain accurate reports and records for hardware and software inventory. Conduct safety and routine maintenance checks on IT equipment. Clear trouble tickets and work orders promptly, with approximately 60% 70% of time focused on these activities. Support service management functions, including incident and problem management. Ensure compliance with SLA/SLO requirements while maintaining efficient and reliable IT operations. Support global projects, automation efforts, and site transition activities. Respond to high-severity issues with urgency, strong troubleshooting discipline, and compliance awareness. Maintain detailed operational records, playbooks, asset inventory, and ticket resolution documentation. Help drive high IT VOC scores by delivering reliable support in a 24/7 shift-based environment. Complete all assigned, mandatory training within the timeframe provided. Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1+ year of call center experience.</li><li>Fluent in English.</li><li>Strong IT service management and troubleshooting capabilities.</li><li>Excellent client coordination and project management skills.</li><li>Ability to work in compliance with ITIL and ISO standards.</li><li>Flexibility to work rotating and night shifts in a 24/7 environment.</li><li>Bachelor's degree in Information Technology, Computer Science, or a related field is desirable.</li><li>CCNA, MCSA, SCCM, and BigFix certifications are preferred.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.</p><p>Customer Calls Handling</p><ul><li>Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs &amp; concerns.</li><li>Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.</li><li>Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.</li><li>Liaise with other departments to ensure proper closure of pending customers inquires/requests.</li><li>Ensure high service quality during inbound/outbound calls interactions, and handle customer s complaints according to the Contact Center approved standards to maintain customer satisfaction.</li><li>Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.</li><li>Post content on CIB official social media platforms (if needed) &amp; within the agreed quality levels to maintain customer satisfaction.</li></ul><p>Policies, Processes and Procedures</p><ul><li>Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</li></ul><p>Day-to-day Operations</p><ul><li>Follow the day-to-day operations related to own jobs in the Contact Center department to ensure continuity of work.</li></ul><p>Compliance</p><ul><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree of Commerce, Business Administration, Accounting or its equivalent.</li><li>0 1 years of experience</li><li>Excellent command of English and Arabic languages</li><li>Proficient user of MS Office</li><li>Reliable, energetic and cooperative</li><li>Excellent communication skills</li></ul><p></p></section>