وظائف مطور مناهج تعليمية

Why work for us? Driven by our purpose: Building progress for people and the planet. We are transforming to become the leader in innovative and sustainable building solutions. Holcim US offers an unparalleled range of innovative cement, aggregates, asphalt, concrete products and construction services that have been the foundation for infrastructure projects across the globe. To move the industry forward to a greener future we need people who are passionate about sustainability, are driven to shape and influence perception, and keen to build, grow and thrive in our high-performance culture. Are you ready to build progress with us?rpose<br>Overview<br>The Eco-Landscaping & External Hygiene Optimization Lead is responsible for driving excellence in external environmental management by ensuring high standards of landscaping, irrigation, hygiene, waste handling, and pest control operations while overseeing contractor compliance with HSE, environmental, and operational service standards.<br>Key Responsibilities<br> 1-Health & Safety: Adhere to and enforce relevant legislation and policies and ensure that highest degree of safety and safe workingpractices are maintained. Ensure full compliance with Lafarge safety standards and promote safety culture and safe practices among the entire workforce. Ensure all BP employees are operating in a safe working environment. Provide monthly reporting and statistics regarding safety performance and incidents. Ensure that all employees and contractors following Health Safety Rules. Conduct VPC and direct other key members in the company to do the same. Identify people with potential to assume broader safety responsibility. Submit the safety figures on monthly basis to the company and discuss areas of improvement. Lead investigations in major safety incidents. Review investigation reports on safety violation incidents and decide on additional actions to be taken. Assume key responsibility for developing H&S improvement plan and relevant action plans. Follow HSIP of the plant and follow the progress. Stopping Unsafe act. Ensure that all employees trained. Attending all safety Meeting Ensure that all employees follow SWI. Achieve Annual Health and safety personal objective.<br>2-Functional:Manage and audit all sustainable landscaping projects, ensuring the maintenance and aesthetic upkeep of all green areas and facility perimeters. Oversee the deployment and optimization of water-efficient irrigation networks tailored for harsh, dry environments. Direct and monitor the comprehensive deep cleaning, pressure washing, and sanitation of all outdoor common areas, factory yards, internal roadways, and facility perimeters to maintain pristine industrial standards. Enforce rigid protocols for waste segregation at the source (organic, plastic, paper) across all external areas. Coordinate the end-to-end logistics of waste removal and disposal with certified external environmental regulatory bodies. Plan, schedule, and review chemical spraying cycles and preventative baiting programs to eliminate insects, rodents, and pests from all open zones, facility perimeters, and outdoor dining boundaries. Conduct daily field safety audits to ensure all landscaping, cleaning, and pest control labor strictly wear required Personal Protective Equipment (PPE), including high-visibility vests, chemical-resistant gloves, protective masks, and safety footwear. Monitor the contractor’s chemical inventory (pesticides, fertilizers, cleaning agents) to verify absolute environmental compliance and safety standards. Review Material Safety Data Sheets (MSDS) to prevent any hazards to local groundwater or personnel. Administer daily shift checks to ensure the contractor's labor structure complies with the maximum 2% monthly absence cap. Enforce absolute discipline for shift handover timings at the exact 08:15 AM / 08:15 PM marks. Monitor external site areas to detect, report, and penalize workplace infractions, including smoking outside designated booths, sleeping during shifts, property damage, or wandering outside assigned work zones. Administer the monthly 100- point Balanced Scorecard system for environmental services, tracking and docking points for labor shortages, behavioral violations, safety breaches, or recurring hygiene defects. Direct the execution of immediate, categorical financial deductions from the monthly invoice for critical infractions, such as pest infestations within living or dining perimeters, uncollected waste, unsafe chemical usage, or contractor delays in paying labor wages <br>Educational Background: Bachelor’s degree in Agricultural Sciences, Environmental Engineering, Landscape Architecture, or a highly related environmental management discipline.<br>Qualifications & Experience Professional Experience: 4–6 years of solid experience specializing in large-scale commercial landscaping, industrial external hygiene, or environmental facility services. Pest Control Expertise: Deep technical knowledge of industrial pest control protocols, chemical application safety, and integrated pest management (IPM) systems. Leadership Experience: Minimum of 2 years in a leadership or supervisory capacity managing large contractor workforces, field laborers, and ground crews. Industrial & Environmental Exposure: Proven track record working within a heavy industrial complex, large-scale manufacturing plant, or remote corporate facility. Contractual & SLA Knowledge: Strong understanding of managing third-party facility contractors under output-based Service Level Agreements (SLAs) and performance scorecard structures. HSE Mastery: Thorough knowledge of industrial cleaning codes, waste segregation regulations, safe chemical handling (MSDS), and OSHA/NEBOSH safety standards. Language & Licensing: Excellent command of professional English (written and verbal) and possession of a valid driver’s license.<br>WHO ARE HOLCIM PEOPLE? Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.<br>Your Holcim Experience At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

<strong>Job Description<br><br></strong><strong>About TaskUs:</strong> TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.<br><br>The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.<br><br>It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.<br><br><strong>What We Offer:</strong> At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.<br><br><strong>Job Overview<br><br></strong>The Sales Quality Analyst is responsible for monitoring and evaluating agent-customer sales interactions to ensure they meet compliance, quality, and performance standards . This role is essential for driving continuous improvement, ensuring calls are handled with professionalism and accuracy, and supporting agents for success within the sales/reactivation environment .<br><br><strong>Core Responsibilities<br><br></strong><ul><li> Quality Evaluation and Auditing: Review and assess calls/interactions to ensure compliance, consistency, and high customer experience standards . This includes performing Quality Audits on a targeted sample of interactions to check policy adherence, closure rates, and scrub performed customer satisfaction (CSAT) or Net Promoter Score (NPS) . </li><li> Strategic Coaching and Feedback: Transform raw evaluation data into actionable, human-centric coaching . Provide constructive feedback to agents to discuss their QA score, opportunities, and celebrate wins . Document all coaching sessions and next steps to track agent development and ensure accountability . </li><li> Trend Analysis &amp; Reporting: Generate detailed quality reports, maintain records, and identify recurring or systemic issues by leveraging evaluation data . Provide inputs, based on audits, for briefings and training need identification . </li><li> Compliance Oversight: Ensure agents follow all legal and internal compliance requirements during sales calls . </li><li> Dispute Resolution (If applicable): Act as the final judge when an Agent challenges a score, reviewing the interaction, providing human context, and adjusting scores if a nuanced detail was missed . </li><li> Continuous Improvement: Partner with coordinators or management to continuously refine the AI's grading rubric or process standards as business goals change . Suggest process and system improvements based on common customer concerns or identified defects . </li><li> Ad Hoc Tasks: Support quality-related projects, process improvements, or other tasks as assigned by management .<br><br></li></ul><strong>Qualifications &amp; Skills<br><br></strong><ul><li> Experience in measuring, analyzing, and tracking quality and agent metrics . </li><li> Minimum of 1-year experience as a Quality Analyst . </li><li> Strong attention to detail, analytical, and problem-solving skills . </li><li> Ability to provide clear, actionable, and constructive feedback in an assertive manner . </li><li> Excellent written and verbal communication, documentation, and reporting skills . </li><li> Ability to adapt quickly to process changes and a continuous improvement mindset . </li><li> Familiarity with AI-assisted QA tools or call monitoring software is a plus . </li><li> Proficiency with Microsoft Office/Google Sheets (intermediate Excel/Sheets knowledge preferred) .<br><br></li></ul><strong> Key Performance Indicators (KPIs) <br><br></strong><ul><li> QA Score Validation Accuracy . </li><li> Average QA score for successful calls (e.g., resulting in a sale/reactivation) . </li><li> Dispute Audit Accuracy (confirming the original evaluation was correct) . </li><li> Improvement in agent QA performance post-coaching. </li><li> Timely completion of QA reports and feedback cycles . <br><br></li></ul><strong> <strong>How We Partner To Protect You: </strong> </strong> TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.<br><br><strong><strong> DEI: </strong></strong> In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.<br><br>We invite you to explore all TaskUs career opportunities and apply through the provided URL <strong> https://www.taskus.com/careers/ . <br><br></strong>TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.<br><br>Req Id: R_2604_5065<br><br>Posted At: Fri Apr 10 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Health Project officer - Egypt Country Office&nbsp;</strong>&nbsp; <br> TEAM/PROGRAMME: Operation Program&nbsp; <strong>LOCATION</strong>: Greater Cairo&nbsp; <br> <strong>GRADE</strong>: 4 (Competitive Package)&nbsp; <p><strong>CONTRACT DURATION: </strong>Currently</p><br> <p>pending donor approval,</p><br> <br> <p><strong>Child Safeguarding:&nbsp;</strong>&nbsp;</p><br> <p>Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people.&nbsp;</p><br> <br> <strong>ROLE PURPOSE: </strong>The health officer will be key in efficiently and urgently responding to all medical cases, ensuring that appropriate actions are taken as agreed with SCI police and stander and recording all required information. They will also be crucial in coordinating, implementing, and reporting under the health program with Save the Children International (SCI), working closely with healthcare providers, the project team, and other stakeholders. The health officer will be responsible for delivering timely results and coordinating with governmental health provider with supervision and facilities the cash payment cycle process&nbsp; <br> <p><strong>SCOPE OF ROLE:&nbsp;</strong>&nbsp;</p><br> <p><strong>Reports to:</strong> Senior Health Officer</p><br> <p><strong>Staff directly reporting to this post:</strong> 4-6 health care coordinators. + Medical Volunteers&nbsp;</p><br> <br> <p><strong>KEY AREAS OF ACCOUNTABILITY:&nbsp;</strong>&nbsp;</p><br> <p><strong>Project Implementation&nbsp;</strong>&nbsp;</p><br> <p>• Directly supervise and support the Medical Case Management team in the delivery of highquality case management services.</p><br> <p>• Participate in the medical assessment of cases and support provider selection in accordance with SCI Health SOPs and referral guidelines.</p><br> <p>• Ensure that medical cases are referred to the most appropriate healthcare facilities based on medical needs, geographical location, and service availability. Public healthcare facilities should be prioritized whenever feasible. Where required services are unavailable within nearby public facilities, referrals should be made to the most appropriate provider within the SCI healthcare network.</p><br> <p>• Oversee the medical and financial follow-up of admitted and hospitalized cases.</p><br> <p>• Ensure compliance with SCI policies, procedures, and referral management guidelines.</p><br> <p>• Ensure that all referrals are processed within agreed timelines and that all actions taken are accurately documented and maintained in case records.</p><br> <p>• Participate in healthcare facility visits, assessments, and monitoring activities as required.</p><br> <p>• Represent the health team in meetings with stakeholders, healthcare providers, and relevant partners when required.</p><br> <p>• Support the identification, reporting, and investigation of medical incidents, deviations, and operational challenges.&nbsp;</p><br> <br> <p><strong>Reporting and documentation</strong></p><br> <p>• Ensure comprehensive, accurate, and timely data entry and record management for all medical cases.</p><br> <p>• Review and verify that actions taken by Health Coordinators are properly documented and that case follow-up activities are completed and recorded.</p><br> <p>• Prepare timely reports on medical case outcomes, including clinical status, length of stay, prognosis, costs incurred, and justification of medical interventions, for submission to the line manager and Health Information System (HIS) focal point.</p><br> <p>• Provide regular reports on medical services delivered through the Medical Case Management team in accordance with agreed reporting schedules.</p><br> <p>• Submit timely reports on project indicators to the line manager and MEAL team in line with project requirements.</p><br> <p>• Contribute to incident and deviation reporting as assigned by the line manager</p><br> <p><strong>Budgeting&nbsp;</strong>&nbsp;</p><br> <p>• Support budget planning, forecasting, monitoring, and utilization in line with project objectives and donor requirements.</p><br> <p>• Participate in cost-benefit assessments for hospitalized and referred cases, taking into consideration medical necessity, expected health outcomes, and SCI referral guidelines. • Monitor and track cash payment expenditures and ensure that all supporting documentation and settlement requirements are completed in accordance with SCI financial procedures.</p><br> <p>• Support efforts to improve cost-efficiency while maintaining quality and continuity of care</p><br> <br> <p><strong>SKILLS AND BEHAVIOURS (our Values in Practice) Accountability:&nbsp;</strong>&nbsp;</p><br> <p>• Holds self-accountable for making decisions, managing resources efficiently, achieving results, and role-modeling Save the Children values.</p><br> <p>• Holds team members and partners accountable for delivering on their commitments&nbsp;</p><br> <p>• Builds and maintains effective working relationships with colleagues, partners, stakeholders, and beneficiaries.</p><br> <p>• Values diversity and inclusion, recognizing them as strengths that enhance organizational effectiveness.</p><br> <p>• Demonstrates strong interpersonal skills and is approachable, respectful, and a good listener.</p><br> <p>• Encourages innovation and continuously seeks opportunities to improve systems and processes.</p><br> <p>• Demonstrates initiative and a willingness to take informed and responsible risks.</p><br> <p>• Acts with honesty, transparency, and professionalism at all times.</p><br> <p>• Promotes ethical conduct and adherence to organizational values and standards</p><br> <br> <p><strong>QUALIFICATIONS AND EXPERIENCE&nbsp;</strong>&nbsp;</p><br> <p>• Bachelor’s degree in medicine (MBBS/MBBCh) is required.</p><br> <p>• Minimum of 3–5 years of progressively responsible experience in healthcare project implementation, medical case management, clinical services, or humanitarian health programming with a reputable NGO, INGO, or healthcare organization.</p><br> <p>• Postgraduate qualifications in Emergency Medicine, Public Health, Family Medicine, Internal Medicine, or a related field is preferred.</p><br> <p>• Postgraduate studies in Health Management, Healthcare Administration, or Project</p><br> <p>Management are an asset.</p><br> <br> <p>• Experience working with refugees, asylum seekers, medical evacuees, or other vulnerable populations is highly desirable.</p><br> <p>• Strong stakeholder engagement, government liaison, and networking skills.</p><br> <p>• Excellent interpersonal, communication, negotiation, and influencing skills.</p><br> <p>• Strong analytical and problem-solving abilities with a results-oriented approach.</p><br> <p>• Proficiency in Microsoft Office applications and health information management systems.</p><br> <p>• Strong report-writing and documentation skills in English.</p><br> <p>• Knowledge of Child Safeguarding, Protection Principles, and Accountability Frameworks is an advantage.</p><br> <p>• Demonstrated commitment to Save the Children values, safeguarding principles, and humanitarian standard&nbsp;</p><br> <br> <strong>Job Updated on: Augst 2026 by: Omer ElNoman</strong> <br> <br> </div>

We are not seeking just a Business Unit Manager, rather we are seeking a MAESTRO who is able to orchestrate and harmonize the performance of both Sales and Marketing functions to impress the AUDIENCE consequently delivers the desired results.. Incandesce Pharmaceuticals continues its powerful growth trajectory — and we are now opening the door for a top-tier Business Unit Manager to lead our new Pain Management Portfolio, one of the company’s most strategic and high-investment portfolios. Due to new products launches in the Pain therapy area, we are seeking a professional candidate with Exemplary Leadership to ensure the right focus and determination of the team towards successful consecutive launches not only to meet but also to exceed the expectations. Vacancy :A Business Unit Manager opportunity to take the lead of Marketing and Sales Teams as per the following details:Location: Sheraton Heliopolis Reporting: Managing Director Grade: b U01/b U04<br>Interested/eligible candidates can apply via Linked In directly otherwise you can forward your resume to: hr@incandesce.net Job Purpose:Successfully manage a designated Business Unit towards profit by maximizing the sales and margin revenue, through the management of the sales & marketing teams. Sets, evaluates and achieves sales objectives and marketing strategies according to organizational overall objectives and policies A. Essential Duties and Responsibilities:The primary responsibility for this position is to provide leadership and direction for day-to-day operations of the Pain Business Unit Build & execute the full Ortho business strategy Formulate, coordinate and realize the commercial objectives, as well as the strategic and operational marketing and sales activities, as part of the business plan, in order to meet the organization’s objectives regarding market positioning, sales, market share and efficiency in the short, medium and long term Monitor execution of the plans for the products mix and cycle making corrective decisions as appropriate to rectify any identified gaps in business and products priorities Create/maintain a working environment that stimulates and motivates and employees; providing direction to employee and promoting a good mutual communication and team work Develop team members to ensure succession and talent management is effective in place to secure business continuity and employee satisfaction/motivation Plan, execute and monitor effectively potential new product launches, being the leading individual Lead the strategy and implementation for the relevant Product range having commercial product line responsibility for the relevant Products Maximize sales in a changing market environment, where multiple stakeholders are important and employs an integrated approach towards all stakeholders Fully develop and drive company products strategy through a brand team approach and a strong cross-functional execution of tactical activities Hold accountability and responsibility for allocated financial planning (Financial Plan, Focus/Update, Forecast, Expenditures, A & P , etc) Deliver sales and margin goals for the Business Unit. While ensuring all expenses within budgets Recruitment, development and management of the sales and marketing teams within the Business Unit Delivering all strategic goals and impact goals relevant to the assigned business Identifying, analyzing and implementing business development opportunities for the Business Unit. Co-ordinate new product development processes for introduction of new product into the unit via Launch Excellence initiatives Proactively encourage Team Members to ensure timely and high quality execution of the complete planning process Ensure optimum resources allocation versus brick and territory potential B. Job Requirements:Pain Management Pharmaceutical Experience is ESSENTIALExperience at sound organizations is essential At least 8 years of successful, in-depth sales and marketing experience gained within the pharmaceutical industry, with a focus on establishing new business and launching of new products Relevant Sales experience as a Representative and Regional/National Sales Manager Marketing experience as a Brand, Senior Brand Manager or Marketing Manager Proven dual Sales and Marketing dual management capabilities Experience of financial planning in a large organization i.e. Plan and update preparation Ability of initiating and completing strategic projects that add to the bottom line. Ability to prioritize activities, to make difficult decisions to ensure efficient use of resources and address critical issues impacting the business C. Knowledge:Pharma Sales and/or Marketing Management experience including product launch success Knowledge of the Brand and the healthcare and pharmaceutical environment Understanding of external stakeholder environment and market access issues In depth insights into key customer groups D. Education Requirements :A degree in Pharmacy, Medicine or Vet Medicine (life-Science Degree) , plus degree level or equivalent in a business related subject. Marketing qualification would be beneficial ( e.g. CIM, MBA, etc) E. Competencies and Behaviors:Indisputable leadership capabilities Strategic thinking and planning skills Excellent written and verbal skills in English Track record of achievements in previous roles with unmatched sense of accountability and business commitments Ability to foresee upcoming challenges or obstacles and proactively set measures to minimize possible impact on running business Business development experience is a definite plus About The Company:Incandesce Pharmaceuticals. is an Egyptian pharmaceutical company committed to enhancing quality of life and providing peace of mind through patient-focused healthcare solutions. The company produces a wide range of pharmaceutical products, including CNS, biological biosimilar, nutraceutical, GIT, CVS, anti-infective, and OTC products. With a goal to become one of the top 20 pharmaceutical companies by 2026, Incandesce Pharmaceuticals. is dedicated to being both an excellent place to work and a leader in the pharmaceutical industry.<br>What's on Offer:Competitive Compensation Package - Attractive salary with performance-based incentives. Career Growth Opportunities - Be part of a dynamic team with regional exposure and leadership potential. Innovative & Data-Driven Environment - Work with advanced sales systems and analytics tools. Collaborative Work Culture - Engage with cross-functional teams and industry experts. Impactful Role - Play a key part in shaping sales strategies and driving business success.<br>Why Incandesce Pharmaceuticals? With us, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the community’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! EES:Incandesce Pharmaceuticals is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions You can follow us via: Website : https://incandesce.net Linked In : https://www.linkedin.com/company/incandesce-pharma/?view AsMember=true

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The ideal candidate must possess the ability to lead and motivate a team of Renewal Specialists &amp; Renewal Coordinators to achieve individual sales quotas. The Associate Manager must be able to measure, monitor and hold RM/RSs accountable for their activities and results as well as lead by example. They are also required to assist in making account calls with RM/RS's, assist in account health monitoring, and effectively maintain Docusign's value within accounts as well as deliver and coach through customer Quarterly Business Reviews. This leader should mentor each RS/RC individually while also building a strong cohesive, collaborative team. They are also responsible for monitoring forecasting efforts, churn and delivering on key quotas. This position is a people manager role reporting to the Manager, Renewal Specialists. Responsibility Retain and renew GNMRR within the Docusign commercial business unit Develop and execute upgrade/renewal processes and strategies and ensure compliance to internal data management and reporting, including the use of Salesforce.com Assess sales activities and forecasts to determine sales progress and required improvements Recommend and implement improvements to achieve sales goals Coach salespeople to develop their sales skills including vertical market management, forecasting, negotiations and other necessary skills while maintaining individual accountability to goals Maintain/protect Docusign core values by hiring culturally aligned team members and leading by example Provide value in complex negotiations and the closing of new business, including appropriate use of Account Executives to maximize results Work with each RS/RC to develop and implement vertical-wide business and sales plans to achieve sales quota Ensure the team effectively leverages sales tools and systems consistently and in alignment with clearly defined rules of engagement Communicate and prioritize product and business needs from the field to appropriate corporate departments Identify and support opportunities for the training and professional development of department personnel Operate well in a fast paced, dynamic environment without requiring significant supervision Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS degree or equivalent in relevant account management and leadership experience 1.5+ years of tenure at Docusign Fluency in English Preferred Experience in people management or supervisory role, combined with significant renewal experience in commercial accounts in a high-growth SaaS organisation Demonstrated ability to develop and maintain effective business, sales and vertical market plans Demonstrated ability to successfully negotiate and close complex contracts Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse and occasionally, unprecedented Excellent communication and presentation skills, both verbal and written Demonstrated ability to identify new, creative ways to drive more businesses to purchase and utilize Docusign's diverse solution suite Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at EMAIL_ADDRESS. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at EMAIL_ADDRESS for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-AG2</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Basic BA/BS degree or equivalent in relevant account management and leadership experience 1.5+ years of tenure at Docusign Fluency in English Preferred Experience in people management or supervisory role, combined with significant renewal experience in commercial accounts in a high-growth SaaS organisation Demonstrated ability to develop and maintain effective business, sales and vertical market plans Demonstrated ability to successfully negotiate and close complex contracts Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse and occasionally, unprecedented Excellent communication and presentation skills, both verbal and written Demonstrated ability to identify new, creative ways to drive more businesses to purchase and utilize Docusign's diverse solution suite</p><p></p></section>

Job Description<br><br>Work Arrangement: This role is categorized as onsite. this means the successful candidate to report to the GM office full time.<br><br>Your Role:<br><br>The Maintenance Manager leads plant maintenance and reliability activities to ensure safe, reliable, and efficient operation of manufacturing equipment. The role applies preventive, predictive, and corrective maintenance principles together with GM Manufacturing System tools to improve safety, quality, cost, delivery, equipment availability, and employee engagement. The Maintenance Manager develops maintenance capability, leads structured problem-solving, and delivers measurable improvements in equipment reliability, downtime reduction, and total cost of ownership.<br><br>What You'll Do:<br><br>Lead daily maintenance operations across manufacturing equipment, production systems, utilities, and facility infrastructure to support safe and uninterrupted plant operation. Establish and maintain preventive, predictive, and condition-based maintenance strategies aligned with equipment criticality, operating requirements, and business priorities. Lead rapid response to equipment breakdowns and production interruptions; prioritize work based on safety, quality, delivery, and business impact. Track, analyze, and report equipment availability, unplanned downtime, mean time between failures (MTBF), mean time to repair (MTTR), planned maintenance compliance, and maintenance cost performance. Facilitate structured problem-solving and root-cause analysis for top downtime contributors, chronic equipment failures, and repeat maintenance issues. Lead reliability improvement initiatives, including failure-mode analysis, bad-actor elimination, defect elimination, and maintenance strategy optimization. Partner with manufacturing, engineering, quality, industrial engineering, safety, and production control teams to improve equipment capability, line performance, and overall equipment effectiveness (OEE). Develop and maintain maintenance operating plans, staffing plans, shift coverage, escalation processes, and standards of work to ensure effective support of production demand. Plan and control maintenance workload through a risk-based backlog management process, ensuring timely completion of corrective, preventive, and predictive work orders. Manage the maintenance budget, labor utilization, contractor spending, spare-parts consumption, and cost-reduction opportunities while protecting equipment reliability and safety. Manage critical spare parts, repairable assets, tooling, consumables, and supplier support to minimize equipment recovery time and avoid production disruption. Lead maintenance input for new equipment installation, commissioning, launch readiness, process changes, and equipment modifications. Ensure maintainability, reliability, safety, and standardization are incorporated into capital projects and equipment improvement activities. Maintain compliance with applicable GM standards, plant procedures, environmental requirements, electrical and machine-safety requirements, and regulatory obligations. Lead contractor and supplier performance for maintenance services, equipment repairs, technical support, and warranty or cost-recovery activities. Use maintenance and business systems to manage asset records, work orders, preventive-maintenance plans, downtime history, spare parts, and performance reporting. Coach, develop, and engage salaried and hourly maintenance employees in safe work practices, technical problem-solving, reliability methods, and continuous improvement. Build a strong maintenance culture focused on proactive work, ownership, standard work, teamwork, and continuous learning. Evaluate and implement employee improvement suggestions that improve safety, reliability, maintainability, cost, and equipment performance. Support plant emergency response, business continuity, and recovery plans related to equipment, utilities, and facility disruptions.<br><br><br>Your Skills & Abilities (Required Qualification)<br><br>Educational and Experience Background:<br><br>Bachelor’s degree in mechanical engineering, Electrical Engineering, Mechatronics Engineering, Industrial Engineering, or a related engineering discipline. Minimum 8 years of experience in plant maintenance, equipment reliability, manufacturing engineering, or a related technical field, including leadership responsibility. Experience leading maintenance operations in an automotive, high-volume manufacturing, assembly, logistics, or similarly complex industrial environment. Proven experience managing preventive, predictive, corrective, and condition-based maintenance programs. Demonstrated history of reducing equipment downtime, improving reliability, and delivering measurable safety, quality, cost, or productivity benefits. Experience leading technical teams, contractors, and cross-functional improvement activities. Experience managing maintenance budgets, spare parts, suppliers, and capital or equipment-improvement projects.<br><br><br>Technical Skills:<br><br>Maintenance strategy development, equipment criticality assessment, and reliability-centered maintenance principles. Preventive and predictive maintenance methods, including lubrication, vibration, thermography, ultrasound, oil analysis, and condition monitoring, as applicable. Equipment failure analysis, FMEA, fault-tree analysis, 5 Whys, Fishbone, A3 problem solving, and other root-cause analysis methods. Maintenance performance measures, including OEE, availability, MTBF, MTTR, planned maintenance compliance, schedule compliance, and maintenance cost per unit. CMMS systems for asset management, work-order planning, preventive maintenance, backlog control, inventory, and reporting. Electrical, mechanical, hydraulic, pneumatic, robotic, controls, PLC, and industrial automation systems, with the ability to guide technical troubleshooting and escalation. Maintenance planning and scheduling, job plans, standard work, shutdown planning, and resource loading. Spare-parts strategy, inventory optimization, repairable asset management, and supplier technical support. Lean manufacturing and continuous improvement tools, including 5S, Kaizen, TPM, visual management, standard work, and waste elimination. Project management for equipment installation, modifications, commissioning, and launch readiness. Machine safeguarding, lockout/tagout, electrical safety, contractor safety, and applicable environmental and regulatory requirements. Microsoft Office, Power BI, and Microsoft Power Apps; ability to analyze data and automate maintenance reporting and workflows.<br><br><br>Competencies:<br><br>Strong safety leadership and the ability to establish a proactive, disciplined maintenance culture. Strong technical judgment and the ability to make timely decisions during equipment failures and production interruptions. Ability to lead and influence cross-functional teams without relying solely on direct authority. Clear and effective communication of technical information to leadership, engineers, skilled trades, production teams, and external suppliers. Strong planning, prioritization, organization, and follow-through in a high-volume manufacturing environment. Coaching mindset with a demonstrated ability to develop salaried and hourly employees. Strong stakeholder management and relationship-building skills across manufacturing and support functions. Ability to use data and structured problem-solving to identify risk, prioritize actions, and sustain improvements. Resilience and composure when managing multiple priorities, urgent breakdowns, and changing production requirements.<br><br><br>About GM<br><br>Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.<br><br>Why Join Us <br><br>We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.<br><br>Non-Discrimination and Equal Employment Opportunities<br><br>General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.<br><br>We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.<br><br>Accommodations<br><br>General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Agoda</strong></p><br><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&amp;nbsp;&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><br><p>&amp;nbsp;</p><br><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p><br><br><p><strong>Get To Know Our Team</strong></p><br><p>The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and talent development practices. .Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.</p><br><p><strong>The Opportunity</strong></p><br><p><u>Help build the teams powering Agoda’s global partner network&amp;nbsp;</u></p><br><p>Agoda is a digital travel platform that helps people experience the world for less. Our&amp;nbsp;<strong>Supply organization</strong>&amp;nbsp;builds and strengthens Agoda’s global network of accommodation and travel partners, supporting areas such as partner operations, account management, business development, commercial strategy, and market growth.&amp;nbsp;</p><br><p>As an <strong>Associate Talent Acquisition Partner</strong> <span>supporting Supply</span>, you will manage recruitment for assigned roles and help attract the talent that enables Agoda to grow its partner network and deliver value to partners and travelers worldwide.&amp;nbsp;</p><br><p>You will work closely with candidates, Hiring Managers, recruiters, coordinators, and People Team partners to deliver high-quality hiring outcomes—efficiently, fairly, and with care.</p><br><p><strong>What You’ll Do</strong></p><br><ul><li><p>Manage assigned recruitment&amp;nbsp;processes&amp;nbsp;end to end, from intake through offer and pre-onboarding.&amp;nbsp;</p><br></li></ul><ul><li><p>Partner with Supply Hiring Managers to understand hiring needs, provide pipeline updates, and keep recruitment moving.&amp;nbsp;</p><br></li></ul><ul><li><p>Deliver against agreed hiring targets, SLAs, timelines, and quality expectations.&amp;nbsp;</p><br></li></ul><ul><li><p>Create a clear, professional, and engaging experience for every candidate.&amp;nbsp;</p><br></li></ul><ul><li><p>Monitor pipeline health, funnel conversion, candidate freshness, Time in Stage,&amp;nbsp;and&amp;nbsp;offer acceptance.&amp;nbsp;</p><br></li></ul><ul><li><p>Use data to&amp;nbsp;identify&amp;nbsp;risks and recommend practical actions to improve hiring outcomes.&amp;nbsp;</p><br></li></ul><ul><li><p>Identify&amp;nbsp;and escalate challenges such as low pipeline quality, candidate drop-off, delayed feedback, or interviewer availability.&amp;nbsp;</p><br></li></ul><ul><li><p>Maintain&amp;nbsp;accurate&amp;nbsp;recruitment records and follow Agoda’s hiring policies, scorecard standards, and compliance requirements.&amp;nbsp;</p><br></li></ul><ul><li><p>Collaborate with Recruitment Operations, Coordination, Offers, Onboarding, Global Mobility, Compensation and Benefits, HRBP, and other People Team partners.&amp;nbsp;</p><br></li></ul><ul><li><p>Contribute to sourcing activities, recruitment events, referrals, team initiatives, and process improvements.&amp;nbsp;</p><br></li></ul><ul><li><p>Actively seek feedback and build&amp;nbsp;expertise&amp;nbsp;in sourcing, screening, structured interviewing, stakeholder management, candidate experience, and recruitment analytics.&amp;nbsp;</p><br></li></ul><p>&amp;nbsp;</p><br><p><strong>Required Qualifications</strong></p><br><p><strong>We are looking for someone who:&amp;nbsp;</strong></p><br><ul><li><p>Takes&amp;nbsp;ownership and&amp;nbsp;keeps&amp;nbsp;recruitment moving without constant follow-up.&amp;nbsp;</p><br></li></ul><ul><li><p>Understands the business context behind the roles they support.&amp;nbsp;</p><br></li></ul><ul><li><p>Anticipates risks and acts before they affect the hiring outcome.&amp;nbsp;</p><br></li></ul><ul><li><p>Uses&amp;nbsp;data to understand pipeline performance and guide actions.&amp;nbsp;</p><br></li></ul><ul><li><p>Communicates clearly, directly, and respectfully with candidates and stakeholders.&amp;nbsp;</p><br></li></ul><ul><li><p>Makes sound decisions and knows when to escalate.&amp;nbsp;</p><br></li></ul><ul><li><p>Protects fairness, confidentiality, compliance, and candidate experience.&amp;nbsp;</p><br></li></ul><ul><li><p>Learns&amp;nbsp;quickly, responds well to feedback, and&amp;nbsp;demonstrates&amp;nbsp;visible growth.&amp;nbsp;</p><br></li></ul><ul><li><p>Builds&amp;nbsp;credibility through reliability, preparation, and follow-through.&amp;nbsp;</p><br></li></ul><p><strong>What you’ll need:</strong></p><br><ul><li><p>Experience or&amp;nbsp;demonstrated&amp;nbsp;interest in Talent Acquisition, recruitment, HR, staffing, or&amp;nbsp;a related field.&amp;nbsp;</p><br></li></ul><ul><li><p>Strong organization, prioritization, communication, and follow-through.&amp;nbsp;</p><br></li></ul><ul><li><p>Ability to manage multiple roles, deadlines, and stakeholders.&amp;nbsp;</p><br></li></ul><ul><li><p>Comfort using data, dashboards, spreadsheets, or recruitment systems.&amp;nbsp;</p><br></li></ul><ul><li><p>Strong attention to detail and sound judgment with confidential information.&amp;nbsp;</p><br></li></ul><ul><li><p>Curiosity, resilience, ownership, and willingness to learn.&amp;nbsp;</p><br></li></ul><ul><li><p>Ability to work effectively in a fast-paced, international environment.&amp;nbsp;</p><br></li></ul><p><strong>It’s great if you have:</strong></p><br><ul><li><p>Experience managing requisitions or end-to-end recruitment processes.&amp;nbsp;</p><br></li></ul><ul><li><p>Experience hiring for commercial, account management, business development, partner management, or operations roles.&amp;nbsp;</p><br></li></ul><ul><li><p>Experience with an Applicant Tracking System.&amp;nbsp;</p><br></li></ul><ul><li><p>Familiarity with recruitment metrics such as Time to Hire, Time to Fill, Offer Acceptance, Interview 1 to Hire, Time in Stage, and Candidate Freshness.&amp;nbsp;</p><br></li></ul><ul><li><p>Experience recruiting in technology, e-commerce, online travel, hospitality, or another fast-moving industry.&amp;nbsp;</p><br></li></ul><ul><li><p>Fluency in English;&amp;nbsp;additional&amp;nbsp;languages are an advantage.&amp;nbsp;</p><br></li></ul><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br>&amp;nbsp;<span>Please review our Hiring Process Guidelines before your interview — click <span>here</span> to learn how interviewing at Agoda works.</span><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><strong>Discover more about working at Agoda</strong><ul><li>Agoda Careers&amp;nbsp;https://careersatagoda.com</li><li>Facebook&amp;nbsp;https://www.facebook.com/agodacareers/</li><li>LinkedIn&amp;nbsp;https://www.linkedin.com/company/agoda</li><li>YouTube&amp;nbsp;https://www.youtube.com/agodalife</li></ul><p>&amp;nbsp;</p><br><p><strong>Equal Opportunity Employer&amp;nbsp;</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We&amp;nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p><strong>Disclaimer</strong></p><br><p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.&nbsp;</span></p><br> <p><strong>What You’ll Build</strong></p><br> <p>The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact.</p><br> <ul> <li>Position title: SAP Customer Success Internship – Business Operations &amp; Analytics</li> <li>Location: Cairo</li> <li>Expected start date to end date: September 15, 2026&nbsp;<br></li> </ul> <p><strong>Project scope and deliverables</strong> – In this role, you’ll support the Regional Indirect Customer Success team by delivering high-impact operational support with a strong focus on data analysis and business reporting. You'll build dashboards, generate insights from customer and partner performance data, support internal communications, and help coordinate internal and external events.</p><br> <p><strong>Business impact</strong> – Your work will directly support strategic decision-making and help optimize how we engage SAP partners to drive customer success. You won’t just pull numbers—you’ll turn them into stories and insights that influence real action across Market Units. Your contributions will enable operational excellence, increased visibility on KPIs, and ultimately better outcomes for SAP customers.</p><br> <p><strong>Team environment and collaboration</strong> – You’ll be embedded within a diverse, international, and high-energy regional team, working closely with Customer Success Managers, Partner Managers, and leadership. You'll receive mentorship and guidance from experienced professionals while gaining visibility into SAP’s global customer success ecosystem.</p><br> <p><strong>Learning opportunities</strong> – You’ll sharpen your analytical and communication skills while working with Microsoft Power BI, Excel, and SAP internal systems. You'll gain firsthand experience in internal operations, strategic communications, stakeholder management, and event planning in a large multinational setting.</p><br> <p><strong>Additional context</strong> – This is a unique opportunity to get behind the scenes of how SAP works with its partner ecosystem to deliver customer success at scale. You’ll gain real-world experience in a strategic, fast-paced environment while building a solid foundation for a future career in business operations, customer success, or data strategy.</p><br> <p><strong>What You’ll Bring </strong></p><br> <p>We’re looking for a driven, analytical mind with strong curiosity and a collaborative spirit. You enjoy solving problems with data, communicating clearly, and making an impact in a dynamic, international environment.</p><br> <p><strong>Educational requirements</strong><br>You are currently pursuing a Bachelor's or Master's degree in Business, Economics, Engineering, Data Science, or a related field. You must be enrolled at a university for the entire duration of the internship.</p><br> <p><strong>Experience level and background</strong><br>Previous internship or academic project experience involving data analysis or business reporting is a strong plus. Experience working in a team setting—whether in student organizations, class projects, or part-time roles—is valued.</p><br> <p><strong>Technical skills</strong><br>Proficiency in <strong>Microsoft Power BI</strong> is required. Solid Excel skills (pivot tables, formulas) and familiarity with data visualization best practices are essential. Experience with other analytics or reporting tools (e.g., Tableau, Python, SQL) is a plus but not mandatory.</p><br> <p><strong>Soft skills</strong><br>You thrive in a fast-paced environment, manage multiple tasks independently, and communicate with clarity and professionalism. You’re proactive, detail-oriented, and take ownership of your work. A collaborative mindset and strong intercultural communication skills will help you succeed in our diverse team.</p><br> <p><strong>Balanced expectations</strong><br>We don’t expect you to know everything on day one. What matters most is your willingness to learn, your ability to work with data to generate insights, and your motivation to contribute meaningfully in a corporate setting. If you’re excited about tech, customer success, and making an impact through operational excellence—this role is for you.</p><br> <p><strong>Where You Belong</strong></p><br> <p>Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.</p><br> <ol> <li>Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.</li> <li>Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better.&nbsp; You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.</li> <li>Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.</li> </ol> <p>You'll be part of a collaborative, high-energy team that values ownership, curiosity, and proactive problem-solving. This role is ideal for someone analytical, organized, and eager to learn in a dynamic, multicultural environment. We work in a hybrid setup with regular virtual collaboration across regions, ensuring strong alignment and visibility. As you support strategic initiatives, you’ll gain exposure to SAP’s partner ecosystem and customer success approach—opening doors for future opportunities in business operations, analytics, or partner management. What makes this role special is the mix of real impact, global teamwork, and the freedom to contribute your own ideas.</p><br> <p>Follow @LifeatSAP on Instaqram and don't miss anything about our experiences worldwide!</p><br> <p>#LifeAtSAP</p><br> <p>#SAPNextGen</p><br> <p><strong><span>Bring out your best</span></strong><span><br>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.&nbsp;&nbsp;<br></span><strong><span>We win with inclusion</span></strong><span><br>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>For SAP employees: Only permanent roles are eligible for the </span><span>SAP Employee Referral Program<span>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,&nbsp; gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br></span></span><span>Successful candidates might be required to undergo a background verification with an external vendor.</span></p><br> <p><strong><span>AI Usage in the Recruitment Process</span></strong></p><br> <p><span>For information on the responsible use of AI in our recruitment process, please refer to our </span><span>Guidelines for Ethical Usage of AI in the Recruiting Process</span><span>. </span></p><br> <p><span><span>Please note that any violation of these guidelines may result in disqualification from the hiring process.</span><span><br>Requisition ID: 455895 &nbsp;| Work Area: Administration &nbsp;| Expected Travel: 0 - 10% &nbsp;| Career Status: Student &nbsp;| Employment Type: Limited Full Time &nbsp;&nbsp;| Additional Locations: &nbsp;#LI-Hybrid<br></span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>TERMS OF REFERENCE&nbsp; (to be completed by Hiring Office)</strong> <br> Hiring Office: <p>UNFPA Arab States Regional Office (ASRO) — Communications Unit&nbsp;</p><br> <br> Purpose of consultancy: <p>The UNFPA Arab States Regional Office (ASRO) frequently produces digital and print publications requiring fast, high-quality, and brand-compliant visual design. The purpose of this consultancy is to establish non-binding Framework Agreements (Individual Retainer Contracts) with pre-vetted freelance graphic designers to provide high-quality graphic design, visual layout, and Desktop Publishing (DTP) services on an on-demand, as-needed basis across the Arab region. Engagement under this retainer framework enables the office to execute work orders via standardized design briefs without initiating new procurement cycles for individual assignments.</p><br> <br> <p>Scope of work:</p><br> <p><i>(Description of services, activities, or outputs)</i></p><br> <p>When activated via an individual design brief, the retainer holder shall provide high-quality graphic design and layout services. The scope of work encompasses:</p><br> <ul> <li><strong>Visual identity and brand alignment:</strong> Ensuring all creative assets flawlessly follow the UNFPA branding toolkit guidelines.</li> <li><strong>Layout and creative concept development:</strong> Submitting three distinct initial cover and layout concept options for review based on the provided design brief.</li> <li><strong>Iterative proof corrections:</strong> Executing progressive sub-rounds of text and design corrections in coordination with the communications and technical units until full layout integrity is achieved.</li> <li><strong>Structuring and adjusting layouts to account for multilingual requirements:</strong> Ensuring correct right-to-left (RTL) formatting logic for Arabic text, and left-to-right (LTR) formatting logic for English and French text, including proper text-flow adjustments across bilingual or trilingual layouts.</li> <li><strong>Digital accessibility compliance:</strong> Designing all digital products to meet international accessibility standards for persons with disabilities (WCAG 2.1 mapping). This includes embedding proper alternative text (alt-text) tags for images, charts, and maps provided by the technical unit, defining a logical document reading order for screen readers, ensuring high color contrast thresholds, and formatting tagged structural headings within the final PDF asset.</li> <li><strong>Sustainable design practices:</strong> In line with UN green mandates, prioritizing digital-first, screen-optimized products. If physical printing is requested, files must be structurally optimized for local, recycled-paper printing contexts.</li> </ul> <p><strong>Strict prohibition on raw AI asset generation and automated layouts</strong></p><br> <p>The utilization of unedited artificial intelligence image generators, automated layout software, or raw machine-generated design elements (e.g., Midjourney, DALL-E, automated Canva layouts, or generic AI vector wrappers) to execute the required graphic design interventions is strictly prohibited. While professional layout software utilities, digital drawing applications, and standard design tools are necessary for technical and mechanical precision, the final output must completely reflect human analytical judgment, custom visual harmonization, and creative design polish. Submissions that display a reliance on generic templates, robotic visual generation loops, or superficial machine adjustments will be rejected as non-responsive, and final vendor payment will be frozen.</p><br> <br> Duration and working schedule: <p><strong>Duration:</strong>&nbsp;</p><br> <p>Initial duration of&nbsp;<strong>11 months</strong> from the date of contract signature. Subject to satisfactory performance assessments and ongoing operational needs, contracts may be considered for renewal following a mandatory&nbsp;<strong>one-month break in service</strong> in full compliance with UNFPA consultancy policy.</p><br> <p><strong>Schedule:</strong>&nbsp;</p><br> <p>On-demand retainer basis (as-needed). Turnaround parameters, deadlines, and page counts will be negotiated case-by-case upon issuance of each design brief.</p><br> <br> Place where services are to be delivered: <p>Remotely</p><br> <br> Delivery dates and how work will be delivered (<i>e.g.</i> electronic, hard copy etc.): <p>Work deliverables will be delivered electronically according to the negotiated project schedules in the individual design briefs. Turnaround parameters, deadlines, and total page counts will be negotiated case-by-case at the time of the specific design brief issuance.&nbsp;&nbsp;</p><br> <p>Upon completion of each work order, the consultant must submit a complete asset package including:</p><br> <ol> <li><strong>Pre-press printable files: High-resolution, print-ready PDFs with crop marks and bleeds.</strong></li> <li><strong>Digital-optimized files: Low-resolution, interactive web-ready PDFs (with hyperlinked tables of contents and URLs) and standalone social media graphics if requested.</strong></li> <li><strong>Open source working files: Complete packaged source files (e.g., Adobe InDesign .indd, Illustrator .ai, Photoshop .psd) including all linked high-resolution imagery and vector assets.</strong></li> </ol> <p>All layout and design work executed under this retainer framework must strictly comply with:</p><br> <ul> <li>The&nbsp;<strong>UNFPA Global Branding Toolkit</strong> (corporate typography, color palettes, logo placement rules, and grid structures). The full toolkit is accessible via this Link:&nbsp;<u>http://unf.pa/brand</u>&nbsp;using this&nbsp;<strong>Password: Guidelines2025_Live!&nbsp;</strong></li> <li>The&nbsp;<u>UNFPA Global Brand examples</u>.</li> </ul> <br> Monitoring and progress control, including reporting requirements, periodicity format and deadline: <p><strong>Day-to-day art direction:</strong>&nbsp;</p><br> <p>The consultant will work under the direct day-to-day creative supervision of the Communications Unit to ensure design quality control.</p><br> <p><strong>Substantive review, and final approval ownership:</strong>&nbsp;</p><br> <p>The respective Technical Requesting Unit remains responsible for content accuracy, proofreading text inside the proofs, and granting the final written sign-off and approval on both the final text and design layout before public distribution or printing.&nbsp;</p><br> <p><strong>Performance evaluation and quality assessment:&nbsp;</strong></p><br> <p>Upon completion of each work order, the Communications Unit, and the Requesting Technical Unit, will conduct a formal performance assessment of the deliverables (evaluating criteria such as design quality, visual creativity, brand compliance, speed/adherence to deadlines, and communication responsiveness). Satisfactory evaluation scores are required to process payment clearances and maintain roster eligibility. In cases of repeated poor performance, failure to adhere to branding guidelines, or unsatisfactory layout quality, UNFPA reserves the right to issue a formal warning or immediately terminate the retainer contract without obligation for future work order activations.</p><br> <br> Supervisory arrangements:&nbsp; <p>The Communications Unit, led by&nbsp;<strong>Samir Aldarabi, Regional Communications Adviser</strong>, will serve as the technical gatekeeper and managing authority for this retainer contract.</p><br> <br> Expected travel: <p>None. (100% remote assignment).&nbsp;</p><br> <br> Required expertise, qualifications and competencies, including language requirements: <p><strong>Educational requirements:</strong></p><br> <ul> <li>A First-level university degree (Bachelor’s degree) in Graphic Design, Fine Arts, Visual Communications, Digital Media, or a related field.</li> <li>A relevant technical diploma or secondary education combined with two (2) additional years of qualifying professional experience may be accepted in lieu of a university degree.</li> </ul> <p><strong>Years of experience:</strong></p><br> <ul> <li>A minimum of&nbsp;<strong>two years</strong> of progressively responsible professional experience in graphic design, publication layout, Desktop Publishing (DTP), and corporate brand management.</li> <li>Demonstrated track record producing high-level publications (e.g., annual reports, complex policy briefs, data-dense infographics, and social media visibility asset packs).</li> </ul> <p><strong>Technical competencies &amp; software proficiency:</strong></p><br> <ul> <li>Expert mastery of industry-standard professional software (Adobe Creative Cloud: InDesign, Illustrator, Photoshop, Acrobat Pro).</li> <li>Demonstrated experience in native InDesign file packaging, master page configuration, layer management, and layout grid setup.</li> <li>Proven technical proficiency in formatting right-to-left (RTL) Arabic typography and left-to-right (LTR) English/French typography.</li> <li>Strong technical familiarity with WCAG 2.1 digital accessibility tagging and screen-reader optimization within PDF publications.</li> </ul> <p><strong>Language requirements:</strong></p><br> <ul> <li>Fluency (written and spoken) in English and Arabic is required. Working knowledge of French is an asset.</li> </ul> <br> Inputs / services to be provided by UNFPA or implementing partner (e.g support services, office space, equipment), if applicable: <p><strong>The Communications Unit and Technical Requesting Unit will make available:</strong></p><br> <ul> <li>The final copyedited, proofread narrative text file in an editable format (MS Word).</li> <li>All mandatory institutional reference links (UNFPA global branding toolkit, corporate templates, and photo libraries).</li> <li>The design brief, including specific dimensions, layout constraints, or presentation goals required for the final product.</li> <li>The exact, approved text for all mandatory legal disclaimers, funding acknowledgments, or institutional notices.</li> </ul> <br> Other relevant information or special conditions, if any: <p><strong>We require the retainer holder to provide:</strong></p><br> <ul> <li>An assigned, responsive point of contact or rapid communication workflow to coordinate assignments.</li> <li>A clear, structured execution timeline ensuring full adherence to the negotiated design milestones.</li> <li>The complete, multi-asset deliverable package as defined under the specific activities section below.</li> </ul> <p><strong>Payment safeguard:&nbsp;</strong></p><br> <ul> <li>Final consultant payment against an activated Purchase Order (PO) will remain frozen until both the Communications Unit and the technical requesting unit issue a joint technical clearance confirming all assets have been satisfactorily received.</li> </ul> <p><strong>Selection and awarding of retainer contracts:</strong></p><br> <p>Because this process aims to select qualified freelance designers for individual retainer contracts, candidates will be evaluated on a Pass/Fail baseline of portfolio quality and technical compliance, with contract awards and task matching dictated by the most competitive financial rates provided. Candidates will be evaluated covering:&nbsp;</p><br> <ul> <li><i><strong>Technical portfolio check&nbsp;</strong></i></li> <li>&nbsp;Submission of a professional-level portfolio demonstrating advanced creative design capability.&nbsp;</li> <li>Submission of a professional portfolio showcasing corporate layout design (reports, policy briefs, infographics).</li> <li>Demonstrated experience in typography hierarchy, grid layouts, and accessible digital documents.</li> <li>Result: Pass/fail</li> </ul> <ul> <li><strong>Multilingual and tool proficiency</strong>&nbsp;</li> <li>Mastery of industry-standard software (Adobe Creative Suite: InDesign, Illustrator, Photoshop). Candidates must provide one sample packaged native file (InDesign package) or an IDML file accompanied by a PDF showing the hidden layout grid and structural characters to verify professional grid alignment, master page configuration, and clean layer management.</li> <li>Proven capability in formatting right-to-left (RTL) Arabic layouts and left-to-right (LTR) English/French layouts.</li> <li>Result: Pass/fail</li> </ul> <ul> <li><strong>Financial rate sheet (per-page/product retainer basis)&nbsp;</strong></li> <li>Bidders must submit fixed, standard rates using the financial matrix below. Oncoming work orders will be matched primarily to the lowest-priced available roster member for that product type.&nbsp;</li> </ul> <br> Required financial rate matrix <p>Bidders must outline their flat rates based on the following standard office products. Hourly rates or raw Word-document page counts will not be accepted. All page billing is calculated based on final designed publication pages:</p><br> <strong>Product type</strong> <strong>Unit</strong> <p><strong>Proposed retainer rate</strong></p><br> <p><strong>EGP</strong></p><br> <br> Standard report layout (Text, images and basic tables)&nbsp; Per final designed page&nbsp; <br> Highly complex document (Dense data layout with multiple tables, charts, and custom infographics)&nbsp; Per final designed page <br> Complex policy brief (High infographic density)&nbsp; Per final designed page <br> Brochure / leaflet / visibility asset&nbsp; Flat rate per product&nbsp; <br> Social media asset pack (Set of 4 static cards/covers)&nbsp; Flat rate per pack&nbsp; <br> Animated GIF / short motion graphic (Up to 15 seconds)&nbsp; Flat rate per product&nbsp; <br> Social media reel / video edit (Up to 60 seconds with subtitles)&nbsp; Flat rate per product&nbsp; <br> <br> <br> Submission instructions <p>Interested freelance designers must submit:</p><br> <ul> <li>A written application containing their CV.</li> <li>A link to their creative portfolio.&nbsp;</li> <li>Their completed Financial Rate Sheet.&nbsp;</li> </ul> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Tiered Approach</b></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><b>Tier 0</b>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><b>Tier 1</b>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><b>Tier 2</b>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><b>Tier 3 or no tier indicated</b>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><b>Background</b></p><br> <p>UNDP’s decades-long partnership with Egypt has fostered a diverse portfolio of support across the economic, social, and environmental sectors. The current strategy builds on this strong foundation, aligning with Egypt Vision 2030 to advance a green, inclusive, and resilient development pathway driven by innovation and collaboration.&nbsp;</p><br> <p>As a strategic partner, UNDP Egypt plays a central role in accelerating progress toward the SDGs, with three pillars of support: Inclusive Growth and Digital Transformation; Governance, Social Inclusion, and Gender; and Climate and Nature. Drawing on global expertise and grounded in local experience, the Country Office works closely with partners on policy advisory and programmatic support, and bringing stakeholders together across the spectrum including government, private sector, academia and CSOs to address complex challenges and take advantage of opportunities.</p><br> <p>To remain agile within a rapidly changing development landscape, UNDP Egypt is implementing an organizational change process that aims to transition to a structure and financially viable business model that is more effectively and efficiently able to deliver on evolving national priorities.&nbsp;</p><br> <p>It is guided by four core principles:</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Retaining key capacities while investing in new expertise</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strengthening and integrating quality assurance and programme finance</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Standardization and optimization across the teams / functions</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Financial sustainability of core structure - with flexibility for expansion / contraction</p><br> <p>The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology and AI continues to increase in all office operations, projects, and programme deliveries.&nbsp;</p><br> <p>The team drives <b>UNDP’s digital transformation efforts</b> in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.&nbsp;</p><br> <p>Under&nbsp;the&nbsp;guidance&nbsp;and&nbsp;direct&nbsp;supervision&nbsp;of&nbsp;the&nbsp;Procurement and ICT Analyst (NOB), the ICT &amp; Procurement Associate provides ICT services, while implementing procurement processes in the management of ICT good, systems and strategies, and provides daily technical support to users of information management tools and technology infrastructure. The ICT &amp; Procurement Associate may supervise and/or lead the support staff if/when delegated by supervisor.</p><br> <p>The ICT Associate promotes a client-oriented approach particularly in the service of UN Common system partners and agencies.&nbsp; The&nbsp;ICT&nbsp;Associate works&nbsp;in close collaboration with Programme, Operations and projects teams in the&nbsp;CO, UNDP HQ staff, Regional Information Officer (RIO), and the Regional Bureau Information Manager (RBIM) to resolve complex ICT/Procurement related issues.</p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.</p><br> <p><b>Duties and Responsibilities</b></p><br> <p><b>1.)&nbsp;Ensure implementation of ICT strategies and introduction/implementation of new technologies:</b></p><br> <ul> <li>Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.</li> <li>Participate in development and implementation of Standard Operating Procedures in ICT services.&nbsp;</li> <li>Conduct market research and analysis and provide support in introducing new technology for CO system updating and improvement.</li> <li>Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids.&nbsp;</li> <li>Participate in development and implementation of ICT annual plan. Maintain the measures in place for business continuity and disaster recovery processes and procedures.&nbsp;</li> <li>Provide support for the use of ERP functionality for improved business results and improved client services.</li> <li>Provide ICT support for key events.&nbsp;</li> </ul> <p><b>2.) Ensure effective functioning of the CO hardware and software packages and efficient management support of shared ICT infrastructure and common services:</b></p><br> <ul> <li>Monitor shared network environments and cloud-based resources daily to ensure stable connectivity for all resident UN Agencies.</li> <li>Deploy countermeasures and cybersecurity protocols to protect the data resources of the CO and partner agencies from malicious attacks. Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks.</li> <li>Maintain an up-to-date inventory of shared ICT assets, managing their lifecycle from procurement to sustainable disposal/recycling.</li> <li>Support effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.</li> <li>Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.</li> <li>Maintain an up-to-date inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.</li> </ul> <p><b>3.) Manage ICT contracts and vendor performance for integrated service delivery:</b></p><br> <ul> <li>Oversee technical performance against Key Performance Indicators (KPIs) for ICT-related Long-Term Agreements (LTAs) used by the CO and UN partners.</li> <li>Respond to complex technical issues and service interruptions by serving as the primary liaison between the UN and technology service providers.</li> <li>Ensure full compliance with software licensing, hardware warranties, and service-level agreements (SLAs) throughout the contract lifecycle.</li> </ul> <p><b>4.) Ensure strategic sourcing and procurement of ICT goods and services for the CO and UN Agencies:</b></p><br> <ul> <li>Organize end-to-end procurement processes (RFQ, ITB, RFP) for hardware, software, and technical services such as cloud hosting and cybersecurity for the CO and UN partners.</li> <li>Draft technical specifications and Terms of Reference (TOR) that harmonize requirements across agencies to facilitate joint procurement and leverage economies of scale.</li> <li>Conduct market research to identify innovative "Green ICT" providers and maintain a specialized vendor roster accessible to the UN Country Team (UNCT).</li> <li>Support technical evaluation committees to ensure technology bids comply with UNDP rules and inter-agency interoperability standards&nbsp;<br> &nbsp;</li> </ul> <p><b>5) Support digital transformation, AI enablement, and knowledge management:</b></p><br> <ul> <li>Identify opportunities to digitalize and automate business processes.</li> <li>Provide technical support for ERP systems (e.g., Quantum) to enable data-driven decision-making.</li> <li>Contribute to the development and use of AI tools and digital solutions to enhance efficiency.</li> <li>Promote the use of data analytics for performance monitoring and reporting.</li> <li>Support knowledge sharing, documentation of best practices, and capacity-building activities.</li> <li>Participate in the organization of training for the CO staff on ICT/Procurement issues</li> <li>Contribute to knowledge networks and communities of practice.</li> </ul> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization</p><br> <p>Supervisory/Managerial Responsibilities: The ICT &amp; Procurement Associate may supervise and/or lead the support staff if/when delegated by supervisor.</p><br> <p><b>Competencies</b></p><br> <i><b>Core&nbsp;</b></i> <br> <p><b>Achieve Results</b></p><br> <p>LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in&nbsp;</p><br> <p>doing work</p><br> <br> <p><b>Think Innovatively</b></p><br> LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking <br> <p><b>Learn Continuously</b></p><br> <p>LEVEL 2: Go outside comfort zone, learn from others and support their learning</p><br> <br> <p><b>Adapt with Agility&nbsp;</b></p><br> <p>LEVEL 2: Adapt processes/approaches to new situations, involve others in change&nbsp;</p><br> <p>process</p><br> <br> <b>Act with Determination&nbsp;</b> LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously <br> <p><b>Engage and Partner</b></p><br> LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships <br> <p><b>Enable Diversity and Inclusion</b></p><br> LEVEL 2: Facilitate conversations to bridge differences, considers in decision making&nbsp; <br> <p><b>Cross-Functional &amp; Technical competencies&nbsp;</b></p><br> <i><b>Thematic Area</b></i> <i><b>Name</b></i> <i><b>Definition</b></i> <br> <b>Business Management</b> Results-based Management Ability to manage programmes and projects with a focus on improved performance and demonstrable results. <br> <b>Business Management</b> Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs, provide&nbsp;inputs to the development of customer service strategy, look&nbsp;for ways to add value beyond clients' immediate requests, Ability to anticipate client's upcoming needs and concerns. <br> <b>Business Management</b> Working with Evidence and Data Ability to inspect, cleanse, transform and model data with the goal of &nbsp;discovering useful information, informing conclusions, and supporting decision-making. <br> <b>Business Management</b> Digital Awareness and Literacy Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed. <br> <b>Information Management and Technology</b> <p>IT Customer&nbsp;</p><br> <p>Support</p><br> Ability&nbsp;to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is&nbsp;desirable. <br> <b>Information Management and Technology</b> Network, Communication, and Infrastructure Management Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. <br> <b>Information Management and Technology</b> User Experience and Business Analyst Capacity to translate efficiently user needs into IT requirements around human-centered design. <br> <p><b>Required Skills and Experience</b></p><br> <p><b>Education:</b></p><br> <ul> <li>Secondary education is required with formal training in IT systems, business software and/or web-based applications.&nbsp;</li> <li>A university degree (Bachelor’s degree) in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.</li> <li>CIPS level 2&nbsp;is highly desirable for this position and candidates holding this level at the time of application will have a distinct advantage. If the desired certification is not available at the time of recruitment, it should be obtained within one year of recruitment. Candidates holding a CIPS certification at any level below at the time of application will have a proportionate advantage.&nbsp;</li> <li>Certifications in&nbsp;CCNA,&nbsp;MSCA, MSCE,&nbsp;and/or MCP are&nbsp;an asset&nbsp;</li> </ul> <p><b>Experience:</b></p><br> <ul> <li>Minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of relevant working&nbsp;experience&nbsp;in&nbsp;network&nbsp;administration and operations, web design, providing technical support for&nbsp;hardware/software or Cloud ERP environments, working with telecommunications facilities; and applying&nbsp;knowledge&nbsp;of&nbsp;database applications, web-based management systems and cloud infrastructure solutions.</li> <li>Previous experience providing ICT services, ICT procurement support, or shared services within the UN system or international organizations is desired.</li> <li>Hands‑on experience with ERP systems (e.g. Quantum, Oracle, SAP) and other web‑based ICT or procurement management platforms is desired.</li> <li>Experience supporting ICT infrastructure, networks, cloud/shared environments, cybersecurity monitoring, and ICT asset lifecycle management is desired.</li> <li>Experience supporting RFQ/ITB/RFP processes, drafting technical specifications or TORs, vendor coordination, and support to technical evaluation committees is desired.</li> <li>Possession of valid <b>CIPS Level 2 </b>certification is desired.</li> <li>Possession of valid <b>Cisco (e.g. CCNA) or equivalent ICT&nbsp;</b>certification is desired.</li> </ul> <p><b>Language Requirements:</b></p><br> <ul> <li>Fluency in English and Arabic is required.</li> </ul> <p><b>Equal opportunity</b></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><b>Sexual harassment, exploitation, and abuse of authority</b></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><b>Probation</b></p><br> <p>For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.</p><br> <p><b>Right to select multiple candidates</b></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><b>Use of AI by candidates</b></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><b>Scam alert</b></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>