مراقب وثائق - الإسكندريه مصر

<p>Sutherland is seeking an experienced GERMAN-SPEAKING Team Manager to support one of our growing programs in Alexandria! The Team Manager will own day-to-day team performance and sales validation with excellent coaching, communication and people leadership skills! Core Responsibilities Validate agent activities against assigned lead volumes and resolve mismatches. Review sales with required artifacts; approve only validated sales. Reject invalid or incomplete sales and ensure only approved sales are counted. Conduct one-on-one coaching and review a minimum of one customer contact per agent per week. Document coaching and feedback in the Sutherland tool. Conduct pre-shift and post-shift huddles and cascade process or policy updates. Own team performance across sales, productivity, quality and attendance. Maintain quality and compliance oversight. Manage stakeholder communication, escalations and action plans. Review reporting and act on performance gaps. Support employee engagement and development. The team manager to validate the sales file before declaring it in the WBR on every Monday.</p><p><strong>Desired Candidate Profile</strong></p><p>1-2 years of Team Management experience within the BPO industry MUST SPEAK GERMAN at a B1 level, B2 preferred! Ability to coach, mentor &amp; develop a team of frontline agents B2B sales/customer service experience is key Must be able to work onsite in Alexandria</p>

<p><br></p><h4>What You'll Do</h4><ol><li>Be a Responsive First Point of Support<br>You'll help manage incoming day-to-day communication from pharmacy customers across our support channels. Respond promptly and professionally to customer questions and reported issues. Ask thoughtful follow-up questions to understand exactly what the customer is experiencing. Gather the information needed to determine whether something is a question, training issue, workflow issue, configuration issue, product issue, or potential defect. Help customers resolve issues that can be addressed without engineering involvement. Set clear expectations about what happens next when additional investigation is required. Keep customers updated rather than leaving them wondering whether anyone is working on their issue. Close the loop once an issue has been resolved. You won't be expected to have every answer. You will be expected to take responsibility for getting the information to the right person and making sure the question doesn't disappear.</li><li>Investigate Before You Escalate<br>One of the most important parts of this role is turning a customer-reported problem into something our technical teams can efficiently investigate. Ask targeted questions about what happened before, during, and after the reported issue. Gather specific examples, timestamps, prescription or workflow context, screenshots, and other appropriate information. Understand what the customer expected to happen versus what actually happened. Review available system activity, configurations, logs, and other troubleshooting information. Attempt to reproduce reported behavior when appropriate. Determine whether the issue affects one scenario or a broader workflow. Check known issues and available documentation before escalating. Document what you've already investigated so another team doesn't have to start from zero. Your goal is to make sure engineering spends its time solving technical problems rather than trying to figure out what the problem is.</li><li>Create Excellent Technical Support Tickets<br>When an issue needs to move to engineering or another technical team, you'll make sure they receive a clear, actionable ticket. What is happening and what should be happening instead? Which pharmacy and workflow are affected? When did it happen, and is it reproducible? What specific examples demonstrate the problem? What troubleshooting has already been completed? Is there a workaround, and how is this affecting the pharmacy's operation? A great escalation means the technical team can begin investigating without immediately coming back for basic information.</li><li>Understand the Pharmacy Behind the Problem<br>Software support at TJM requires more than understanding software. You need to understand pharmacy. Use your knowledge of pharmacy operations and pharmacy management systems to put customer questions into context. Learn how each customer's TJM automation fits into its pharmacy operation and use that understanding to troubleshoot more effectively.</li><li>Communicate Clearly Through Resolution<br>Great support isn't only about solving the problem. It's also about what the customer experiences while we're solving it. Explain technical information in clear, plain language. Provide updates while issues are being investigated. Avoid making promises before you have the information to make them. Let customers know what we need from them and why. Communicate internally when an issue may have broader customer impact. Bring in the Implementation Lead or CSM when an issue crosses into their area of ownership. Help diffuse frustration through responsiveness, empathy, and clear communication. Confirm that the customer is actually seeing the expected behavior before considering an issue resolved.</li><li>Know When to Pull in the Pod<br>You'll work closely with Customer Success Managers and Implementation Leads, but each role has a different job. Customer Success Managers own the strategic customer relationship, overall customer health, and escalations. Implementation Leads own the day-to-day execution of implementations, including workflow documentation, implementation requirements, stakeholder coordination, QA, and go-live. Pharmacy Bot Support Specialists provide day-to-day product support, investigate reported problems, gather the information needed to troubleshoot them, resolve what they can, and create high-quality escalations when technical assistance is required.</li><li>Help Us Spot Patterns<br>Individual support conversations can tell us a lot about our product. Issues that appear repeatedly across customers. Areas where customers consistently need additional training. Workflows that generate frequent questions. Product behavior that creates confusion. Documentation or support resources we should improve. Potential product enhancements. Opportunities to prevent future support issues.</li></ol><p><strong>Desired Candidate Profile</strong></p><h4>What We're Looking For</h4><ul><li>2+ years of experience working in a pharmacy environment, such as retail, specialty, mail-order, hospital, long-term care, or compounding.</li><li>Hands-on familiarity with pharmacy workflows and pharmacy management systems.</li><li>Technical curiosity and a genuine interest in figuring out how things work.</li><li>A methodical approach to problems and excellent follow-up questions.</li><li>Clear writing and the ability to document details someone else needs to act.</li><li>Patience and professionalism when someone is frustrated.</li><li>Strong attention to detail and the ability to manage multiple customer questions and support issues.</li><li>Comfort working independently in a remote environment, screen sharing, video meetings, and learning new software.</li><li>Understanding of the importance of appropriately handling PHI and other sensitive healthcare information.</li></ul><h4>Pharmacy Technician Experience Is Highly Desired</h4><ul><li>Current or previous pharmacy technician experience is highly desired. Registered or certified pharmacy technicians are strongly encouraged to apply. If you've worked in a pharmacy, you understand that 'the prescription didn't process correctly' could mean a dozen different things, and you know the questions to ask before deciding something is actually wrong with the pharmacy management system.</li></ul><h4>Pharmacy Management System Experience</h4><ul><li>Hands-on familiarity with pharmacy management systems is required for this role. Experience with systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, QS/1, or similar pharmacy management platforms is particularly valuable.</li></ul><h4>Nice to Have</h4><ul><li>Previous software or technical support experience.</li><li>Experience training pharmacy staff on technology or workflows.</li><li>Experience supporting software implementations.</li><li>Familiarity with Jira, Zendesk, ServiceNow, or similar tools.</li><li>Experience reviewing logs, configurations, or system activity.</li><li>Basic familiarity with Windows, networking, integrations, or software troubleshooting.</li><li>Experience with healthcare technology, workflow automation, or AI-powered technology.</li><li>Experience in specialty, compounding, long-term care, mail-order, or high-volume retail pharmacy.</li></ul><h4>What You Don't Need</h4><ul><li>You don't need to know how to code.</li><li>You don't need to be an engineer.</li><li>You don't need to be a project manager.</li><li>You don't need to own a book of business.</li><li>You don't need previous experience working with AI.</li><li>You don't need to arrive knowing TJM's technology.</li><li>You do need to understand pharmacy, enjoy technology, communicate exceptionally well, and be curious enough to keep digging when the first answer doesn't make sense. We'll teach you the rest.</li></ul><h4>You'll Probably Love This Role If...</h4><ul><li>Someone saying 'it's broken' immediately makes you want to know exactly what they were doing when it broke.</li><li>You're the person in the pharmacy people call over when something weird happens with the computer.</li><li>You ask, 'Can you show me?' a lot.</li><li>You enjoy figuring out why something happened almost as much as fixing it.</li><li>You know that 'it happens all the time' is not quite enough information to troubleshoot a problem.</li><li>You can talk comfortably with a pharmacy technician one minute and clearly document the same issue for an engineer the next.</li><li>You don't throw an issue over the fence to engineering and consider your job done.</li><li>There's something deeply satisfying to you about finally figuring out why the weird thing was happening.</li></ul>

<p>What You'll Do As a Personnel Section Head , you will play a key role in supporting and strengthening the People &amp; Culture function. You will:</p><ul><li>Ensure full compliance with Egyptian Labor Law, social insurance regulations, internal policies, and personnel best practices.</li><li>Lead and develop the personnel team by setting clear performance standards, providing guidance, and supporting their professional growth.</li><li>Drive operational excellence by managing payroll inputs, including attendance, overtime, leaves, penalties, and other personnel-related transactions.</li><li>Maintain accurate employee records and ensure all personnel documents are complete, updated, and compliant.</li><li>Act as the main point of contact between the company and external authorities, including Labor Offices, Social Insurance Offices, and medical insurance providers.</li><li>Support employee experience by handling personnel and payroll-related inquiries and resolving issues efficiently and fairly.</li><li>Manage personnel data and systems by maintaining and improving ERP and document management processes.</li><li>Resolve operational challenges and escalate critical issues when needed to ensure smooth personnel operations.</li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Must-Have Skills &amp; Experience</h3><ul><li>5+ years of proven experience in Personnel, HR Operations, or People &amp; Culture functions.</li><li>Strong knowledge of Egyptian Labor Law and social insurance procedures .</li><li>Proven leadership experience in managing and guiding a personnel team.</li><li>Excellent communication and stakeholder management skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Bachelor's degree in Accounting, Law, Business Administration, Human Resources, or a related field .</li></ul>

<ul><li><p>Receive, document, and follow up on farmers' complaints, concerns, and grievances until resolution.</p></li><li><p>Build and maintain strong working relationships with contracted sugar beet farmers.</p></li><li><p>Conduct regular field visits to engage with farmers, understand their concerns, and provide ongoing support.</p></li><li><p>Promote awareness of Nile Sugar's supplier requirements, sustainability commitments, and responsible farming practices.</p></li><li><p>Monitor farmers' compliance with the Company's social, ethical, and environmental standards, and identify areas requiring improvement.</p></li><li><p>Support the implementation of supplier engagement and sustainability initiatives across the agricultural supply chain.</p></li><li><p>Facilitate communication between farmers and relevant Nile Sugar departments to ensure timely resolution of issues.</p></li><li><p>Organize farmer meetings, awareness sessions, and training programs to strengthen engagement and improve compliance.</p></li><li><p>Maintain accurate records of stakeholder interactions, field observations, and engagement activities, and prepare periodic reports.</p></li><li><p>Identify vulnerable or at-risk farmers who may require additional support and recommend appropriate actions.</p></li><li><p>Assist the Agricultural Department in evaluating supplier performance and identifying opportunities for continuous improvement.</p></li><li><p>Ensure all stakeholder engagement activities are conducted in accordance with Nile Sugar's policies and applicable IFC Performance Standards.</p></li><li><p>Prepare accurate and timely reports on field visits, stakeholder engagement activities, farmer feedback, grievances, compliance status, and improvement initiatives, including recommendations for corrective actions and continuous improvement.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Agricultural Engineering</p></li><li><p>10 Years of Experience in Similar field.</p></li><li><p>Experience in agriculture, farmer relations, community engagement, sustainability, or supplier management is preferred. </p></li></ul><p></p>

<ul><li><p><strong>Monitor the production process and ensure compliance with the documented production cycle, starting from receiving the production order until delivering the final product to the warehouse as the customer of the production process, in accordance with the SIPOC model.</strong></p></li></ul><ul><li><p><strong>Follow up on all customer returns and ensure they are quarantined in the warehouse to prevent re-release to customers and monitor reprocessing activities.</strong></p></li><li><p><strong>Verify product information, including (product name, origin, code, expiry date, weight, and safety instructions).</strong></p></li><li><p><strong>Inform the warehouse of all product data and supervise preparation in accordance with required standards.</strong></p></li><li><p><strong>Ensure incoming materials comply with approved specifications and standards.</strong></p></li></ul><ul><li><p><strong>Supervise product storage operations, provide recommendations for proper storage methods, and develop an expiry-date control plan.</strong></p></li><li><p><strong>Supervise and monitor slow-moving and obsolete stock with respect to validity and proper storage conditions.</strong></p></li><li><p><strong>Ensure full compliance with occupational health and safety procedures.</strong></p></li><li><p><strong>Participate in preparing reports and drafting SOPs, procedures, and forms in accordance with document control procedures.</strong></p></li></ul><ul><li><p><strong>Perform any other assigned tasks, provided they do not conflict with the nature of the job or the responsibilities of other departments.</strong></p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Bachelor's degree in science, quality management, or a related field.</strong></p></li><li><p><strong>Experience 0 to 2 years&nbsp;</strong></p></li><li><p><strong>Strong attention to detail, ensuring accuracy and precision in quality assessments, audits, and compliance monitoring.</strong></p></li><li><p><strong>Ability to analyze data, identify quality gaps, and implement effective corrective actions.</strong></p></li><li><p><strong>Excellent verbal and written communication skills.</strong></p></li><li><p><strong>Good MS Office skills.</strong></p></li></ul><p></p>

<p><strong>Responsibilities</strong></p><ul><li>Provide technical support for various applications, troubleshooting and resolving issues in a timely manner.</li><li>Investigate and diagnose application errors, bugs, and performance issues.</li><li>Communicate technical solutions and workarounds clearly to end-users.</li><li>Manage and prioritize support tickets using a ticketing system.</li><li>Document technical procedures, solutions, and user guides.</li><li>Collaborate with development teams to escalate and resolve complex technical problems.</li><li>Monitor application performance and identify potential areas for improvement.</li><li>Assist in the implementation and deployment of new application features.</li><li>Maintain a high level of customer satisfaction through effective support.</li></ul><p><strong>Skills</strong></p><ul><li>Proficiency in using and supporting Zoho applications (CRM, Desk, Projects, Books, People).</li><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work under pressure and manage multiple tasks.</li><li>Detail-oriented with strong documentation skills.</li><li>Experience with ticketing systems.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.</li><li>1–3 years of experience in application support, technical support, helpdesk, or SaaS support roles.</li><li>Good understanding of Zoho applications such as Zoho CRM, Zoho Desk, Zoho Projects, Zoho Books, and Zoho People.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Ability to investigate issues and communicate solutions clearly to users.</li><li>Experience working with ticketing systems or support workflows.</li><li>Strong attention to detail and documentation discipline.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work under pressure and manage multiple support requests simultaneously.</li><li>Fluency in English (Arabic is a plus).</li><li>Candidate must have their own laptop.</li><li>Must be a non-smoker (all types).</li></ul>

<p>As our Flights &amp; Reservations Coordinator, you ll help make these journeys possible across Egypt, by ensuring every booking and flight detail is in place for our travellers. From arranging on-the-ground transport, accommodation and activities to managing flight itineraries, ticketing and supplier communications, you ll keep things running smoothly. You'll maintain accurate booking data across our systems, ensure reservation details and cancellations are communicated to suppliers, and document best practices for both land and air bookings. You'll also source and price flight options for our tailored trips, issue tickets, and reconcile payments. Teamwork is a core aspect of this role - you ll work closely with our Contracting, Sales, Operations and Finance teams, ultimately driving successful trip delivery! If you re passionate about travel, and want to explore a DMC committed to giving back to the community, we d love to hear from you! This is a full-time, permanent role based onsite in Cairo, Egypt. We work in a 3-2-1 hybrid model, with 3 days in the office and 2 days from home, including at least 1 office day on a Monday or Thursday.</p><p><strong>Desired Candidate Profile</strong></p><p>Some of the experience you ll bring with you may include: Proven experience working within the tourism or travel industry, particularly in reservations, flight operations or contracting. Confident using travel booking systems for flights and accommodation. Experience providing customer service via phone, email or live chat. Advanced knowledge in MS Office and travel systems (such as Salesforce, GDS or similar) Excellent written and verbal communication skills in English.</p>

<p><strong>Company Description</strong> Reservya provides restaurant services in Egypt and across the Middle East, supporting dining businesses with reliable and efficient solutions. The company focuses on helping restaurants streamline operations and enhance the guest experience. Working with a variety of restaurant partners, Reservya offers opportunities to engage with a dynamic and growing service sector. Team members contribute to the company’s mission of improving restaurant services and customer satisfaction in the region.</p><p><strong>Role Description</strong> This is a full-time hybrid Secretary role based in Alexandria, Egypt, with some flexibility for work from home. The Secretary will handle daily clerical tasks such as managing correspondence, preparing documents, organizing files, and maintaining records. The role includes scheduling meetings, coordinating calendars, and providing executive administrative support to leadership. The Secretary will respond to inquiries, support customer-facing communication, and ensure that office operations run smoothly. The position also involves assisting with company secretarial work, including preparing formal documents, maintaining databases, and supporting compliance-related activities.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Candidates should possess strong clerical skills, including document preparation, filing, and record management.</li><li>Candidates should possess excellent communication and customer service skills for interacting with internal teams and external partners.</li><li>Candidates should possess experience in company secretarial work, such as preparing formal records and assisting with compliance tasks.</li><li>Candidates should possess executive administrative assistance capabilities, including calendar management, meeting coordination, and travel arrangements.</li><li>Additional beneficial qualifications include proficiency with office software (e.g., word processing, spreadsheets, email), strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.</li><li>Relevant diploma or degree in business administration or a related field, and prior experience in an administrative or secretarial role, are preferred.</li></ul>

<p>Design, develop, and maintain interactive Power BI dashboards and reports Collaborate with stakeholders to gather requirements and translate them into technical specifications Develop and optimize SQL queries and stored procedures for data extraction and transformation Implement data models, DAX measures, and M queries to support reporting needs Automate data ingestion and transformation processes using Python Ensure data quality, accuracy, and consistency across all BI deliverables Monitor and troubleshoot performance issues in Power BI solutions Provide guidance and mentorship to junior developers and data analysts Document BI solutions, data flows, and technical specifications Collaborate with IT and data engineering teams to integrate BI solutions into data warehouse environments</p><p><strong>Desired Candidate Profile</strong></p><h3>Required Qualifications:</h3><ul><li>5 7 years of experience designing and implementing BI solutions using Power BI</li><li>Expert proficiency in Power BI Desktop, Power BI Service, and Power BI Mobile</li><li>Strong SQL skills including query optimization, indexing, and stored procedures</li><li>Proficient in Python for ETL, scripting, and data manipulation</li><li>In-depth knowledge of data modeling, star/snowflake schemas, and dimensional design</li><li>Advanced DAX and Power Query (M) skills</li><li>Experience working with relational databases and data warehouses</li><li>Strong analytical and problem-solving abilities</li><li>Excellent communication skills in English; Arabic proficiency is a plus</li><li>Bachelor s degree in Computer Science, Information Systems, Engineering, or related field</li></ul><h3>Preferred Qualifications:</h3><ul><li>Experience with Azure Synapse Analytics, Azure Data Factory, or AWS Redshift</li><li>Familiarity with AI/ML integration in BI solutions</li><li>Microsoft Certified: Data Analyst Associate or equivalent certification</li><li>Experience in financial services, telecommunications, or FMCG sectors</li><li>Knowledge of version control systems such as Git</li><li>Prior experience leading BI project teams or mentoring staff</li></ul>

<p>About the Company</p><ul><li><p>We are a well-established Petroleum Services company providing specialized solutions to the Oil &amp; Gas industry. Our expertise includes OCTG Services, API &amp; Premium Connection Rethreading, Machine Shop Manufacturing, Repair, Bucking Operations, Welding, Hard banding, and related workshop and field services.</p></li></ul><p></p><p><strong>This position is site-based and requires working on a 3 week on/1 week off rotation at the company's operational sites (Alex or Matrouh)</strong></p><p></p><p>Job Purpose</p><ul><li><p>We are seeking a qualified QC Inspector to perform inspection and testing activities during manufacturing, machining, repair, and refurbishment operations. The successful candidate will ensure that all products comply with customer specifications, company procedures, API standards, and applicable quality requirements before release.</p></li></ul><p></p><p>Key Responsibilities</p><ul><li><p>Inspection Activities</p><ul><li><p>Perform in-process, final, and receiving inspections in accordance with approved procedures.</p></li><li><p>Inspect machined components, threads, and finished products to ensure compliance with drawings and specifications.</p></li><li><p>Verify dimensions using precision measuring instruments.</p></li><li><p>Witness and document inspection and testing activities as required.</p></li></ul></li><li><p>Quality Control</p><ul><li><p>Identify and report non-conforming products (NCRs).</p></li><li><p>Ensure compliance with API standards, customer specifications, and company quality procedures.</p></li><li><p>Maintain inspection records and quality documentation.</p></li><li><p>Support investigations of quality issues and corrective actions.</p></li></ul></li><li><p>Documentation</p><ul><li><p>Prepare and maintain inspection reports.</p></li><li><p>Complete quality records accurately and on time.</p></li><li><p>Maintain product traceability and inspection status identification.</p></li></ul></li><li><p>Safety &amp; Compliance</p><ul><li><p>Follow all HSE requirements and safe working practices.</p></li><li><p>Ensure inspection activities comply with company policies and procedures</p></li></ul></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Technical Diploma or Bachelor's Degree in Engineering or a related technical field.</p></li><li><p>Minimum 3–5 years of experience as a QC Inspector, preferably in the Oil &amp; Gas or Petroleum Services industry.</p></li><li><p>Good knowledge of API standards, engineering drawings, and inspection techniques.</p></li><li><p>Experience using precision measuring instruments.</p></li><li><p>Good communication and reporting skills.</p></li><li><p>Experience in Thread Inspection, Welding Inspection, OCTG Inspection, or Premium Connections is highly preferred.</p></li><li><p>Good command of English.</p></li><li><p>Willingness to work at workshop facilities and field locations.</p></li></ul><p></p>

<p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><h3>PREFERRED QUALIFICATION</h3> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: At least 1 year of supervisory experience.</p> <p>License or Certification: None</p>

<p>Key Responsibilities Planning &amp; Monitoring Process: Assist recruitment Supervisor preparing for monthly and quarter recruitment plan. Prepare pipeline for critical hospital positions in order to reduce the vacant days and avoid recruitment assumptions may occur. Document daily activities and report to superior managers. Operation Excellence Process: Oversees the filling of any new appeared open vacancies by posting &amp; publishing new ads, screening, filtering, contracting &amp; interviewing the applying candidates. Conduct &amp; handle interviews to select according to the required criteria. Train and advise hiring managers on interviewing techniques and assessment methods Oversees the orientation to the new comers regarding their department, colleges, and BU directors. Responsible for overseeing the approval cycles of offers, renewal contracts, candidate transfer &amp; manpower increase. Send offers to exclusive accepted candidates, negotiating to meet candidate expectation and receive their confirmation. Documenting the daily activities on odoo system such as Sourcing, Screening, Calls interviews and HR &amp; Technical Interviews in order to build recruitment data base. Schedule meeting to sign contract with the top management &amp; onboarding with all related department. Maintain recruitment team processes to hiring the most suitable candidates. Ensures fair and robust selection processes, ensuring correct skills and behaviors are placed in the right roles. Research and develop recruiting leads. Communicate with candidates to ensure they are fully advised of processes and progress, ensuring all candidates receive a positive recruitment experience. Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations Customer Satisfaction Process: Provide advice, coaching and support to recruitment team. Develop good business relationships with hospital management at the organization. Innovation Process: Supporting role on solving the employees issues or problems and retaining the productive and unique employees Review performance of related departments in coordination with organizational development team in order to analyze the current and futuristic needs and requirements related to recruitment process.</p><p><strong>Desired Candidate Profile</strong></p><p>Certificates HRM certification Knowledge, Skills &amp; Abilities Understanding of Talent Acquisition Process. Knowledge of Employer Branding and exceptional candidate experience strategy. Microsoft Skills Written and verbal communication skills. Strong analytical and problem-solving skills Negotiation Skills Presentation Skills Decision Making Work under continuous stress and pressure Strong business partnering skills and business acumen Education Bachelor s degree in Business, HR or any relevant degree Experience 2-3 years of experience Experienced in employer performance management and competency to use the relevant tools.</p>

<p>We are seeking an experienced Head of Contracts to lead our contracts management function at our North Coast, Egypt location . This is a senior leadership position for a seasoned professional with over 20 years of expertise in contracts management, negotiation, and legal compliance. The successful candidate will oversee all aspects of contract lifecycle management, drive organizational strategy, and lead a high-performing team to ensure optimal contract performance and risk mitigation. Lead, mentor, and manage the contracts management team, fostering a culture of excellence, professional development, and continuous improvement Develop and implement comprehensive contracts management strategies aligned with organizational objectives and regulatory requirements Oversee the negotiation, drafting, review, and execution of complex contracts across multiple business units and stakeholder groups Analyze contract terms, conditions, and legal implications to identify risks and recommend mitigation strategies Ensure compliance with Egyptian legal frameworks, international standards, and organizational policies in all contract-related activities Establish and maintain standardized contract templates, processes, and documentation systems to enhance efficiency and consistency Manage vendor and supplier relationships, including performance monitoring and contract renewal negotiations Conduct regular audits and reviews of existing contracts to optimize terms and identify cost-saving opportunities Prepare detailed reports and recommendations for senior management on contract performance, risks, and strategic initiatives Collaborate with finance, procurement, operations, and legal departments to ensure seamless contract management across the organization Stay current with industry best practices, legal developments, and emerging trends in contracts management</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 20+ years of progressive experience in contracts management, legal affairs, or related field Proven expertise in contract negotiation, drafting, and analysis Strong knowledge of contract law, compliance requirements, and risk management principles Demonstrated experience with Egyptian legal framework and international contract standards Proficiency in contract management software and systems (e.g., CLM platforms, document management tools) Excellent analytical and problem-solving skills with the ability to assess complex contractual situations Strong leadership and team management experience with a track record of building and developing high-performing teams Exceptional written and verbal communication skills in English; Arabic proficiency is preferred Organized and detail-oriented approach to managing multiple contracts and stakeholders simultaneously Ability to make decisive decisions under pressure while maintaining professional standards Experience in vendor and supplier management Project management experience in contract-related initiatives Proficiency in Microsoft Office Suite and data analysis tools</p>

<p>General Admin Duties Meet contractual conditions of performance Write reports on the project for management and for funders. Review the work progress on a daily basis Prepare internal and external reports pertaining to job status Ensure that all project personnel receives an appropriate orientation to the organization and the project. Training and development of subordinate employees to improve project performance and enhance individual career development.</p><p>Technical Duties Managing all construction tenders, including tender invitations, arranging site visits, response to queries, tender opening, assessment of technical offers, etc. related to his project. Review the project in-depth to schedule deliverables and estimate costs. Oversee all on-site and off-site constructions to monitor compliance with project regulations. Coordinate and direct construction workers and subcontractors. Select tools, materials, and equipment, and track inventory. Manage the equipment used to its full capacity to ensure effective operation. Plan ahead to prevent problems and resolve any emerging ones. Develop a schedule for project completion that effectively allocates the resources to the activities. Execute the project according to the project plan. Develop forms and records to document project activities. Set up files to ensure that all project information is appropriately documented and secured. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project. Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project. Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards. Manage cash flow requirements for the projects and control expenditures within the limitations of the project budget. Participate in the planning process for the project starting from the primary plan till handing over the certificate for the project. Revise and approved all owner and subcontractor invoices. Follow up and review all of the shop drawings cycle to make sure the cycle is well organized and on track. Prepare all project reports related to the execution approved plan and cash flow. Lead and attend operation meetings with his team to revise all plans for projects. Support all the function departments related to his project.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's Degree in Civil / Architecture Engineering A minimum of 10 up to 12 years of experience in a related field experience Very Good English &amp; Arabic, other language is an asset Ability to communicate effectively, both orally and in writing. Ability to analyze and solve problems. Ability to gather data compiles information and prepares reports. Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment.</p>

<p><strong>Job Description: Control Specialist &amp; SCADA Operator</strong></p><p><strong>???? General Job Information</strong></p><ul><li><p><strong>Job Title:</strong> Control Specialist / SCADA Operator</p></li><li><p><strong>Department:</strong> Electrical Engineering Department</p></li><li><p><strong>Reporting to:</strong> Electrical Maintenance Manager</p></li><li><p><strong>Location:</strong> Alexandria Plant for Vegetable Oil Extraction (Burj Al-Arab, Alexandria)</p></li><li><p><strong>Employment Type:</strong> Full-time</p></li></ul><hr><p><strong>???? Job Purpose</strong></p><p>To operate and monitor industrial processes and production lines using Distributed Control Systems (DCS) and SCADA systems. The role involves monitoring electrical loads and equipment status to ensure safe and efficient production, responding quickly to alarms, reporting malfunctions, and strictly adhering to occupational safety, health, environment, and food safety standards.</p><hr><p><strong>????️ Duties and Responsibilities</strong></p><p><strong>1. Process Monitoring &amp; Operation (SCADA):</strong></p><ul><li><p>Operate and monitor industrial processes via the SCADA system and track equipment status during operations.</p></li><li><p>Execute machine start-up and shutdown procedures according to approved standard operating procedures (SOPs).</p></li><li><p>Coordinate closely with production departments regarding machine start-up and shutdown schedules.</p></li><li><p>Monitor all operational parameters and readings (e.g., temperatures, pressure, levels, flow rates, and electrical current of machines).</p></li><li><p>Analyze operational data continuously to detect any abnormal deviations in the production process.</p></li></ul><p><strong>2. Troubleshooting &amp; Emergency Response:</strong></p><ul><li><p>Respond immediately to alarms and system faults according to safety and operational guidelines to ensure production continuity.</p></li><li><p>Provide immediate preliminary reporting of equipment malfunctions to the maintenance department to prevent severe damage or downtime.</p></li><li><p>Document and log all operational data, production volumes, and equipment faults in the designated software and registers.</p></li><li><p><strong>Strict Rule:</strong> Never bypass any interlock or protection system without a formal permit from the authorized supervisor.</p></li></ul><p><strong>3. Quality, Safety, &amp; Environment:</strong></p><ul><li><p>Fully comply with food safety, occupational safety and health (OSH), environmental, and energy management programs.</p></li><li><p>Immediately report any issue or deviation affecting food safety to the Food Safety Team Leader.</p></li><li><p>Maintain cleanliness within the control department and follow up on pest control activities in the workspace.</p></li></ul><hr><p><strong>???? Job Requirements &amp; Qualifications</strong></p><ul><li><p><strong>Education:</strong> Bachelor’s degree in Information Systems (IS), Diploma in Computer Science, or an equivalent relevant degree.</p></li><li><p><strong>Age Range:</strong> 24 – 26 years old.</p></li><li><p><strong>Experience:</strong> 3 to 5 years of relevant experience in industrial control systems</p></li><li><p> (Fresh graduates or mid-level profiles with strong potential are welcome).</p></li><li><p><strong>Location:</strong> Prefers residents of Alexandria, Burj Al-Arab, or surrounding areas.</p></li></ul><hr><p><strong>???? Key Skills &amp; Competencies</strong></p><ul><li><p><strong>Technical Skills:</strong> Excellent computer literacy and proficiency in using dedicated industrial control software.</p></li><li><p><strong>Decision Making:</strong> High speed in decision-making and quick troubleshooting in critical situations to prevent failures.</p></li><li><p><strong>Stress Management:</strong> Proven ability to work effectively under pressure in a fast-paced manufacturing environment.</p></li><li><p><strong>Personal Traits:</strong> Sharp attention to detail, high observation skills, and a strong willingness to learn.</p></li></ul><hr><p><strong>???? Job Benefits</strong></p><ul><li><p>Company transportation provided.</p></li><li><p>Medical insurance.</p></li><li><p>Social insurance.</p></li><li><p>Paid overtime.</p></li></ul><hr><p></p><p><strong>Requirements</strong></p><p></p>

<p>Your role Join Us Field Service Engineer (Vacuum Technique Service) At General Vacuum Europe, part of the Atlas Copco Group, we re looking for a dedicated Field Service Engineer to join our EMEA General Vacuum Customer Center, to help drive the growth of our Vacuum Technique Service program by ensuring our customers receive outstanding support every time. Your mission is to deliver high quality field service support for Edwards and Atlas Copco products, encompassing installation, commissioning, maintenance, and troubleshooting activities. The position is grounded in a strong commitment to safety, quality, and customer satisfaction, requiring extensive travel and regular overnight stays domestically and also on occassions across the EMEA region to meet service and customer obligations. Alongside technical expertise, the role plays a key part in coaching and supporting colleagues, helping to ensure consistent service delivery and a positive customer experience. You will ideally be located in Egypt.</p><h3>Your day-to-day</h3><p>Responsibilities include: Deliver on site installation, commissioning, maintenance, and repair of Edwards and Atlas Copco products across the EMEA region, with regular overnight travel. Lead advanced troubleshooting, resolving or escalating issues within contractual SLAs. Build strong customer relationships and act as the key technical interface, feeding insights to service sales and support teams. Ensure all activities comply with safety, regulatory, and company standards, applying effective risk controls at all times. Accurately document service activity and produce clear reports using our systems and platforms. Train, coach, and support colleagues and customers in line with global best practices. Operate and configure software and monitoring tools to optimise product performance. Provide day to day technical leadership, promoting best practice and continuous improvement.</p><h3>To succeed, you will need</h3><ul><li>Self-motivated, able to resolve complex issues independently while maintaining positive customer engagement.</li><li>Strong customer focus, delivering solutions that meet expectations and timelines while aligning with our standards.</li><li>Proactively seeks feedback and understands customer needs to make informed decisions.</li><li>Drives continuous improvement in efficiency, productivity, and customer satisfaction.</li><li>Shares technical expertise, coaching less experienced team members and supporting customers.</li><li>Influences team performance to achieve company objectives.</li><li>Ensures compliance with all laws, policies, and safety standards.</li><li>Effective communicator clear verbal expression and written communication skills.</li><li>Computer literate, capable of data entry and report writing.</li><li>Understands technical documentation, including drawings and specifications.</li></ul><p>Education: Degree or formal qualification in mechanical, electromechanical, or electronics discipline.</p><p>Experience: Minimum 2 years in field service within a related industry, ideally customer-facing.</p><p>Language: Arabic and English, other languages are an asset.</p><p>Driving License Requirement: Please add that a valid driving license is mandatory for the role, given the travel requirements and field-based nature of the position.</p><p>We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Education: Degree or formal qualification in mechanical, electromechanical, or electronics discipline.</p><p>Experience: Minimum 2 years in field service within a related industry, ideally customer-facing.</p><p>Language: Arabic and English, other languages are an asset.</p><p>Driving License Requirement: Please add that a valid driving license is mandatory for the role, given the travel requirements and field-based nature of the position.</p>

<h2>Internship Description</h2><p>We are looking for talented and motivated <strong>Software Development Interns</strong> to join our development team and work on real-world software and AI products.</p><p>As an intern, you will contribute to the development of products involving <strong>AI agents, intelligent dashboards, automated documentation, API integrations, enterprise systems, and modern web applications</strong>.</p><p>Our technology stack is primarily based on <strong>TypeScript</strong>, with <strong>Node.js</strong> on the backend and <strong>Angular, React and Next.js</strong> on the frontend.</p><p>You will work on actual product features and gain experience across the complete software development lifecycle — from designing APIs and backend services to building frontend experiences and integrating AI capabilities.</p><h3>Key Responsibilities</h3><ul><li><p>Design, develop and maintain features using <strong>TypeScript</strong>.</p></li><li><p>Develop backend services and APIs using <strong>Node.js</strong>.</p></li><li><p>Build modern frontend applications using <strong>Angular, React and Next.js</strong>.</p></li><li><p>Design and integrate REST APIs and third-party services.</p></li><li><p>Develop interactive dashboards and data visualization features.</p></li><li><p>Participate in building <strong>AI-powered features, AI agents and agentic workflows</strong>.</p></li><li><p>Work with databases and enterprise software integrations.</p></li><li><p>Contribute to automated documentation and software knowledge systems.</p></li><li><p>Write clean, maintainable and testable code.</p></li><li><p>Troubleshoot, test and debug applications.</p></li><li><p>Participate in code reviews and technical discussions.</p></li><li><p>Use Git and GitHub as part of the team's development workflow.</p></li><li><p>Document APIs, technical decisions and implemented features.</p></li><li><p>Collaborate with the team to deliver product milestones.</p></li></ul><h2>What You Will Learn</h2><p>During the internship, you will gain practical experience with:</p><ul><li><p><strong>TypeScript</strong></p></li><li><p><strong>Node.js</strong></p></li><li><p><strong>Angular</strong></p></li><li><p><strong>Next.js &amp; React</strong></p></li><li><p>HTML &amp; SCSS</p></li><li><p>REST APIs and backend architecture</p></li><li><p>Databases and data modelling</p></li><li><p>Git &amp; GitHub</p></li><li><p>AI and Large Language Model (LLM) integrations</p></li><li><p>AI agents and agentic workflows</p></li><li><p>Structured AI outputs and tool calling</p></li><li><p>Retrieval and knowledge-based AI systems</p></li><li><p>Enterprise API and data exploration</p></li><li><p>Dashboard and data visualization development</p></li><li><p>Software architecture and clean-code practices</p></li><li><p>Testing, debugging and code reviews</p></li><li><p>Building and maintaining real production software</p></li></ul><p>You will also experience working as part of an <strong>international and diverse development team</strong>, with exposure to how modern AI-powered products progress from concept and architecture through development and production.</p><p><strong>Requirements</strong></p><h2>Internship Requirements</h2><ul><li><p>Currently pursuing or recently completed a degree in <strong>Computer Science, Software Engineering, Artificial Intelligence, Computer Engineering</strong>, or a related field.</p></li><li><p>Good programming fundamentals.</p></li><li><p>Good knowledge of <strong>JavaScript and/or TypeScript</strong>.</p></li><li><p>Experience with at least one modern web framework such as <strong>Angular, React or Next.js</strong>.</p></li><li><p>Basic understanding of <strong>Node.js, APIs and client-server architecture</strong>.</p></li><li><p>Strong problem-solving and analytical skills.</p></li><li><p>Interest in <strong>AI, LLMs and modern software development</strong>.</p></li><li><p>Ability and willingness to learn new technologies quickly.</p></li><li><p>Ability to work independently and as part of a development team.</p></li><li><p>Good communication and interpersonal skills.</p></li></ul><h3>Nice to Have</h3><p>Experience with any of the following is an advantage, but not required:</p><ul><li><p>Node.js backend development</p></li><li><p>Angular</p></li><li><p>React / Next.js</p></li><li><p>SQL and databases</p></li><li><p>Docker</p></li><li><p>Microsoft Azure</p></li><li><p>LLM APIs and AI development tools</p></li><li><p>RAG, embeddings or vector databases</p></li><li><p>Playwright or browser automation</p></li><li><p>Data visualization libraries</p></li></ul><h2>Internship Details</h2><p><strong>Duration:</strong> 6 months</p><p><strong>Area:</strong> Full-Stack Software Development / AI Engineering</p><p>Strong-performing interns will have the opportunity to <strong>take ownership of meaningful product features</strong>, work directly with experienced software engineers, and contribute to products being developed for real customers.</p>

<p>Job Description: Department Finance &amp; Accounting Reports To Executive Management / Factory Manager Location Belbeis Industrial City, Sharqia, Egypt Employment Type Full-time Key Interfaces All Factory Departments, External Auditor, Tax Advisors, Banks, External Parties Supervises Accounting Supervisor, Senior/Junior Accountants, Finance Control roles (per approved organization structure)</p><p>Job Purpose To establish, lead, and progressively stabilize the Finance &amp; Accounting function from the ground up in a manufacturing environment undergoing financial and systems restructuring. The Finance Manager is responsible for building reliable accounting discipline, ensuring the integrity of the General Ledger and financial records, strengthening documentation and internal controls, producing accurate financial statements and statutory/tax outputs, and developing the finance team and systems in a controlled manner. The role requires a hands-on manager who can work with imperfect legacy information, investigate problems before making conclusions, and build a sustainable finance function rather than merely operate an existing one.</p><p>Key Responsibilities</p><p>1. Finance Function Establishment &amp; Leadership • Take ownership of establishing and operating the Finance &amp; Accounting function according to the approved organization structure and transformation plan. • Set clear responsibilities, work allocation, review levels, and accountability across the finance team. • Build disciplined month-end routines, documentation standards, reconciliations, and financial-control practices. • Prioritize critical finance risks and stabilize the function progressively without disrupting ongoing business operations. • Develop the finance team through coaching, review, and practical on-the-job guidance.</p><p>2. General Ledger &amp; Accounting Integrity • Own the integrity, completeness, and accuracy of the General Ledger and accounting records. • Ensure journal entries are properly supported, reviewed, authorized, and posted according to the approved Chart of Accounts and accounting policies. • Review account reconciliations, supporting schedules, and unusual balances and ensure timely resolution of identified issues. • Maintain disciplined period closing procedures and ensure transactions are recorded in the appropriate accounting periods. • Ensure the accounting structure remains consistent and controlled as the business and ERP environment develop.</p><p>3. Financial Statements, Closing &amp; Statutory Reporting • Lead monthly and year-end closing activities and ensure timely preparation of reliable financial statements. • Review Balance Sheet, Income Statement, and Cash Flow outputs for consistency, completeness, and reasonableness. • Ensure major balances are supported by reconciliations, schedules, and appropriate evidence. • Coordinate statutory financial reporting requirements with external auditors and relevant advisors. • Provide management with clear explanations of significant financial movements, risks, and unresolved issues.</p><p>4. Legacy Data, Opening Balances &amp; Financial Cleanup • Lead the controlled review and validation of opening balances and legacy accounting information transferred into the new finance environment. • Use original documents, reconciliations, and reliable source evidence to validate financial data where historical systems or records cannot be fully relied upon. • Investigate significant differences and identify root causes before deciding whether correction, reconstruction, or other action is required. • Document unresolved historical issues, financial risks, and required corrective actions and escalate them appropriately. • Prevent unverified historical data from contaminating the integrity of the new accounting environment.</p><p>5. ERP &amp; Finance Systems Development • Own Finance requirements and controls during the phased development of the ERP environment. • Ensure the General Ledger is stabilized before supporting controlled activation and integration of additional ERP modules. • Participate in ERP rehabilitation, data migration, mapping, testing, module activation, and process-improvement projects. • Validate that new modules and interfaces integrate correctly with the General Ledger and do not create duplication, conflicting records, or uncontrolled entries. • Ensure appropriate finance controls, approvals, and audit trails are embedded in system implementation.</p><p>6. Internal Controls &amp; Documentation • Establish and enforce practical financial controls covering documentation, approvals, authorization, recording, and reconciliation. • Ensure financial transactions are supported by complete and valid documentation before accounting treatment is finalized. • Identify control weaknesses and recurring documentation failures and recommend corrective actions. • Coordinate with other departments to improve the quality and timeliness of documents and financial inputs received by Finance. • Maintain appropriate segregation of duties and escalation mechanisms within the available organization structure.</p><p><br></p><p>Required Skills: Environment Reports Data Cables HR Inventory Valuation Support Financial Transactions Balance Treasury ROOT Accounts Receivable Financial Data Journal Entries Development Escalation Authorization Closure Accounts Payable Data Migration Interfaces Balance Sheet Structures Organization General Ledger Business Operations Adjustments Investigation Financial Planning Approvals Operations Salary Ownership Bank Reconciliation Hiring Analysis ERP Cash Flow Internal Controls Corrective Actions Compliance Accountability Tax Validation Financial Statements Inspection Reliability Financial Reporting Coaching Cash Manufacturing Filing Integration Procurement Budgeting Records Pressure Excel Education Preparation Accounting Finance Testing Documentation Planning Design Business Sales Leadership Communication Management</p><p><strong>Desired Candidate Profile</strong></p><h3>Candidate Profile / Hiring Benchmark</h3>RequirementDetail Education Bachelor's degree in Accounting, Finance, or Commerce with Accounting specialization. Professional Qualification CMA, CPA, ACCA, or equivalent is preferred but not mandatory where practical manufacturing finance experience is strong. Experience Approximately 8 12 years of progressive Finance/Accounting experience, including at least 3 years in a supervisory or managerial capacity. Manufacturing Experience Strong preference for candidates with direct factory/manufacturing experience and practical exposure to inventory, costing, production-related accounting, and working-capital issues. Build/Transformation Experience Strong preference for experience establishing, restructuring, or significantly improving a finance function, accounting system, ERP environment, or Chart of Accounts. Technical Foundation Strong General Ledger, closing, financial statements, reconciliations, internal controls, tax/audit coordination, and accounting-documentation discipline. Systems Strong Excel and practical ERP experience; ability to understand data migration, mapping, integration, and control issues. Management Capability Able to lead old and new team members, objectively assess capability, preserve useful operational knowledge, and introduce stronger standards without unnecessary disruption. Problem-Solving Style Evidence-based, investigative, and structured; does not rush to rebuild or discard data before understanding root causes. Personality Hands-on, calm under pressure, firm on financial integrity, diplomatic with stakeholders, able to challenge unsupported assumptions, and capable of building credibility through evidence rather than authority alone.