وظائف مضيفة طيران - الجيزة مصر

<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: morning and evening</li><li>Benefits: health insurance, social insurance, motorcycle/bike required</li></ul>

Responsibilities: - Prepare beverages for staff within the administration office as well as for the executives' guests and visitors. - Maintain, clean, and service the buffet, all tools, inputs, and equipment located in the buffet. - Perform all tasks assigned by the Executive Office staff related to his duties. - Prepare hot and cold drinks and serve them to staff in the executive office or to guests and visitors. - Prepare the purchase request for tools and inputs and hand it to the Office Manager. <strong>Additional details</strong> <ul><li>Number of vacancies: 1</li><li>Shifts: mornings only</li><li>Benefits: transportation allowance</li></ul>

Basic tasks and responsibilities: Cleaning and disinfection: polishing floors, cleaning furniture, and regularly sanitizing restrooms according to work schedule. Waste management: emptying trash bins daily and disposing of waste in designated areas. Facility care: maintaining cleanliness of windows, interior glass, entrances, and providing daily supplies. Notify management or maintenance officers of any facility malfunctions (such as water leaks or electrical faults). Materials management: keeping cleaning tools and materials safe and storing them; report stock shortages. Personal specifications: Personal hygiene: high attention to appearance and personal cleanliness as a model for the place. Cooperation: ability to work in a team and be courteous with visitors and staff. Trustworthiness and reliability: commitment to maintaining confidentiality and privacy of the places where they work. Additional details: </p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li><li>Benefits: health insurance, social security, transportation allowance</li></ul>

...Cleaning the staff offices. • Cleaning and polishing floors. • Collecting waste in its designated place. • Maintaining the general appearance and the company's aesthetic. • Before leaving the workplace at the end of the day, ensure windows are closed, water taps off, lights off, and wastebasket emptied. • Periodic cleaning of bathrooms during working hours. • Cleaning doors, glass, walls, and metal curtains. • Cleaning meeting rooms, corridors, equipment, furnishings, and supplies. Maintaining and cleaning the buffet and all tools, materials, and equipment inside the buffet. Carrying out all tasks assigned by members of the senior management office related to his work. Preparing hot and cold beverages and serving them to staff members in the senior management office or to guests. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: morning only</li><li>Benefits: social insurance, overtime</li></ul>

Job requirements: Previous experience in the tourism field, flight ticket booking - visa processing, knowledge of flight booking systems (Amadeus / Galileo), ability to issue reservations, modifications, and cancellations, understanding airline policies and fares, experience in flight ticket booking procedures, proficiency in computer use and Microsoft Office, good level of English (reading, writing, and communication), organizational and time management skills, ability to work under pressure. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 4</li><li>Shifts: morning and evening</li><li>Benefits: health insurance, social insurance</li></ul>

Role Overview: The Host/Hostess is responsible for creating a distinctive first impression for guests by welcoming them in a friendly and professional manner. The role also includes managing reservations, waitlists, and organizing guest flow to ensure a smooth and enjoyable experience within the venue. Duties and Responsibilities: 1. Guest Experience: Receiving and welcoming guests upon arrival in a friendly and professional manner. Creating a positive first impression that reflects the image of the venue. Escorting guests to tables and providing menus. 2. Reservation Management and Seating Organization: Managing reservations using available systems or logs. Organizing table distribution to achieve the best use of space. Coordinating with the service team to determine guest seating locations. 3. Waitlist Management: Monitoring and continuously updating the guest waitlist. Informing guests of wait times accurately and clearly. Ensuring fair and efficient entry organization for guests. 4. Coordination and Operations: Cooperating with the service team and management to ensure fast table turnover. Supporting workflow, especially during peak hours. Monitoring venue capacity and efficiently managing seating movement. 5. Guest Relations: Responding to guest inquiries professionally. Handling simple complaints and escalating complex cases to management. Ensuring guest satisfaction throughout their visit. 6. Reception Area Management: Maintaining the cleanliness and tidiness of the reception and waiting areas. Ensuring constant availability of menus and supplies. Requirements: Previous experience as a Host/Hostess or in customer service is preferred. Strong communication skills and ability to interact with others. High organizational skills and multitasking ability. Friendly and professional personality. Ability to work under pressure and in a fast-paced environment. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: Morning and Evening</li><li>Benefits: Health insurance, Social insurance, Transportation allowance, Overtime</li></ul>

Overview: The host/hostess is responsible for forming a remarkable first impression on guests by welcoming them in a friendly and professional manner. The role also includes managing reservations, waitlists, and organizing guest flow to ensure a smooth and enjoyable experience in the venue. Tasks and responsibilities: 1. Guest experience - Welcome guests promptly and professionally to create a positive first impression reflecting the venue image, escort guests to tables, and present menus. 2. Reservations and seating management - Manage reservations using available systems or records, organize table allocation to maximize space, coordinate with the service team to determine seating areas. 3. Waitlist management - Monitor and continuously update the guest waitlist, inform guests of accurate wait times, ensure orderly and efficient entry. 4. Coordination and operations - Collaborate with service team and management to ensure fast table turnover, support workflow, especially during peak times, monitor venue capacity and organize seating efficiently. 5. Guest interaction - Respond to guest inquiries professionally, handle minor complaints, escalate complex issues to management, ensure guest satisfaction throughout their stay. 6. Reception area management - Maintain cleanliness and organization of the reception and waiting area, ensure menus and supplies are always available. Requirements: Prior experience as a host/hostess or in customer service is preferred, strong communication skills and the ability to engage with others, high organizational skills and multitasking ability, friendly and professional personality, ability to work under pressure in a fast-paced environment. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 4</li><li>Shift system: Evening shifts only</li><li>Benefits: Health insurance, social security, transportation allowance</li></ul>

Overview: The host/hostess is responsible for creating a memorable first impression for guests by greeting them in a friendly and professional manner. The role also includes managing reservations, waitlists, and organizing guest flow to ensure a smooth and enjoyable experience within the venue. Tasks and responsibilities: 1. Guest experience - welcome guests upon arrival in a friendly and professional manner - create a positive first impression reflecting the venue's image - accompany guests to their tables and present the menus 2. Reservation management and seating organization - manage reservations using available systems or records - organize table assignment to maximize space utilization - coordinate with the service team to determine seating arrangements 3. Waitlist management - monitor and continuously update the guest waitlist - inform guests of wait time accurately and clearly - ensure orderly entry of guests fairly and efficiently 4. Coordination and operations - collaborate with the service team and management to ensure fast turnover of tables - support operations, especially during peak times - monitor venue capacity and efficiently manage seating 5. Guest handling - respond to guest inquiries professionally - handle minor complaints and escalate complex cases to management - ensure guest satisfaction throughout their stay 6. Front desk area management - maintain cleanliness and order of the reception and waiting area - ensure menus and supplies are always available Details: - Preferred experience: previous experience as a host/hostess or in customer service - Strong communication skills and ability to interact with others - High organizational skills and multitasking ability - Friendly and professional personality - Ability to work under pressure in a fast-paced environment Additional details: <p><strong>Details</strong></p><ul><li>Vacancies: 3</li><li>Shift system: Evening shifts only</li><li>Benefits: Health insurance, social security, transportation allowance</li></ul>

We are looking for a motivated and organized Tour Operator to join our team in 6th of October City, Giza. If you have experience in travel bookings, enjoy helping travelers, and have a passion for tourism, we'd love to hear from you.ResponsibilitiesHandle hotel, Nile cruise, flight, and transfer bookings.Prepare travel itineraries and tour programs.Coordinate with hotels, guides, and transportation providers.Communicate with clients and travel partners.Manage booking changes and resolve travel issues.Prepare vouchers and travel documents.Ensure excellent customer service throughout the trip.RequirementsGood English communication skills.Knowledge of Egypt tours and Nile cruises.Strong organization and problem-solving skills.Proficient in Microsoft Office.Ability to work in a fast-paced environment.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 5</li><li>Shift system: Morning shifts only</li><li>Benefits: Social insurance</li></ul>

نظرة عامة على الدور<br>يكون المضيف/المضيفة مسؤولًا عن تكوين انطباع أول مميز لدى الضيوف من خلال الترحيب بهم بأسلوب ودود واحترافي. كما يشمل الدور إدارة الحجوزات وقوائم الانتظار وتنظيم حركة الضيوف لضمان تجربة سلسة وممتعة داخل المكان.<br><br>المهام والمسؤوليات:<br>1. تجربة الضيوف<br>استقبال الضيوف والترحيب بهم فور وصولهم بطريقة ودودة واحترافية<br>خلق انطباع أول إيجابي يعكس صورة المكان<br>مرافقة الضيوف إلى الطاولات وتقديم قوائم الطعام<br><br>2. إدارة الحجوزات وتنظيم الجلوس<br>إدارة الحجوزات باستخدام الأنظمة أو السجلات المتاحة<br>تنظيم توزيع الطاولات بشكل يحقق أفضل استغلال للمساحة<br>التنسيق مع فريق الخدمة لتحديد أماكن جلوس الضيوف<br><br>3. إدارة قائمة الانتظار<br>متابعة قائمة انتظار الضيوف وتحديثها باستمرار<br>إبلاغ الضيوف بمدة الانتظار بشكل دقيق وواضح<br>ضمان تنظيم دخول الضيوف بعدالة وكفاءة<br><br>4. التنسيق والتشغيل<br>التعاون مع فريق الخدمة والإدارة لضمان سرعة دوران الطاولات<br>دعم سير العمل خاصة في أوقات الذروة<br>متابعة سعة المكان وتنظيم حركة الجلوس بكفاءة<br><br>5. التعامل مع الضيوف<br>الرد على استفسارات الضيوف بشكل مهني<br>التعامل مع الشكاوى البسيطة ورفع الحالات المعقدة للإدارة<br>الحرص على رضا الضيوف طوال فترة تواجدهم<br><br>6. إدارة منطقة الاستقبال:<br>الحفاظ على نظافة وترتيب منطقة الاستقبال والانتظار<br>التأكد من توفر قوائم الطعام والمستلزمات بشكل دائم<br><br>المتطلبات:<br>يفضل وجود خبرة سابقة في وظيفة مضيف/مضيفة أو في خدمة العملاء<br>مهارات تواصل قوية وقدرة على التعامل مع الآخرين<br>مهارات تنظيمية عالية والقدرة على تعدد المهام<br>شخصية ودودة ومهنية<br>القدرة على العمل تحت الضغط وفي بيئة سريعة<br>&nbsp;<br><br>

<p>نبحث عن مرشحين لديهم خبرة مثبتة في العمل لدى شركات سياحة راسخة ومعروفة، مع خلفية قوية في عمليات السياحة الخارجية.</p><h2>المتطلبات</h2><ul><li>حد أدنى 5 سنوات من الخبرة المثبتة في السياحة الخارجية وعمليات السفر.</li><li>خبرة سابقة لدى شركة سياحة مرموقة وراسخة.</li><li>معرفة قوية بنظام حجز <strong>Amadeus</strong>.</li><li>معرفة ممتازة بإجراءات حجز تذاكر الطيران الدولية والحجوزات.</li><li>خبرة قوية في ترتيب رحلات الأفراد <strong>FIT</strong> والمجموعات.</li><li>معرفة ممتازة بالفنادق، وخدمات النقل، والجولات، وخدمات السفر الدولية.</li><li>مهارات تواصل وتفاوض قوية مع الموردين في الخارج وشركات إدارة الوجهات <strong>DMCs</strong>.</li><li>القدرة على إعداد عروض أسعار وبرامج رحلات احترافية وباقات سفر متكاملة.</li><li>متابعة ممتازة واهتمام كبير بالتفاصيل.</li><li>إجادة جيدة للغة الإنجليزية كتابةً وتحدثاً.</li></ul><h2>خبرة التأشيرات – مفضلة</h2><p>تُعد الخبرة في التعامل مع متطلبات وطلبات التأشيرات من البداية إلى النهاية ميزة قوية، وتشمل:</p><ul><li>التحقق من متطلبات التأشيرة.</li><li>إعداد وتدقيق المستندات.</li><li>تنسيق المواعيد.</li><li>تقديم الطلبات.</li><li>المتابعة مع السفارات ومراكز التأشيرات.</li><li>مراقبة حالة الطلبات.</li><li>تقديم المشورة للعملاء بشأن إجراءات التأشيرة والوثائق المطلوبة.</li></ul><h2>المسؤوليات الرئيسية</h2><ul><li>إدارة ترتيبات السفر الخارجية من الاستفسار الأولي حتى التسليم النهائي.</li><li>إعداد عروض أسعار تنافسية وبرامج رحلات مخصصة.</li><li>التعامل مع حجوزات الطيران وإصدار التذاكر باستخدام نظام <strong>Amadeus</strong>.</li><li>التنسيق مع الفنادق الدولية، وشركات إدارة الوجهات، وشركات الطيران، والموردين الآخرين.</li><li>إدارة حجوزات الأفراد والمجموعات.</li><li>التعامل مع متطلبات التأشيرات والوثائق عند الاقتضاء.</li><li>التفاوض على الأسعار والشروط مع الموردين الدوليين.</li><li>ضمان دقة جميع الحجوزات ووثائق السفر وتسليمها في الوقت المحدد.</li><li>التعامل مع القضايا التشغيلية وتقديم حلول فعالة.</li><li>الحفاظ على علاقات ممتازة مع العملاء والشركاء الدوليين.</li><li>دعم القسم في تحقيق أهدافه البيعية والتشغيلية.</li></ul><h2>لماذا تنضم إلى مينا تورز؟</h2><p>انضم إلى شركة سياحة متنامية ذات أعمال دولية متوسعة، مع فرص للعمل مع شركات طيران وفنادق وشركات إدارة وجهات وعملاء من الشركات حول العالم.</p>

<ul><li><p>Responsible for handling all incoming clients' travel details (accommodation, flight, transfers, visa)</p></li><li><p>Communicate with hotels all over Egypt in order to make reservations</p></li><li><p>Coordinate with other Aviation and relevant departments to ensure successful flight booking or incoming clients</p></li><li><p>Make local arrangements for incoming clients with Transfer Representatives for airport pickup and ground transfers</p></li><li><p>Arrange all activities for incoming clients during their stay</p></li><li><p>Contact local Tour guides upon request to escort clients</p></li><li><p>Prepare quotations and itineraries</p></li><li><p>Handle all customers issues with payment or cancellation</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's Degree</p></li><li><p>Prior experience in relevant fields is a must</p></li><li><p>Fluency in both English and Arabic</p></li><li><p>Good Knowledge in Microsoft Word and Excel</p></li><li><p>Excellent communication skills</p></li><li><p>Ability to multi-task and work under pressure</p></li><li><p>Excellent organizational skills, attention to detail and analytical skills required</p></li></ul><p></p>

<p> We’re Hiring for One of Our Clients: <strong>Travel Consultant</strong></p><p>Location: Mohandessin – Cairo, Egypt</p><p>Working Hours: Rotational shifts – 8 hours/day</p><p>Days Off: 2 Rotational days per week</p><p><br></p><p>About Reserval:</p><p>&nbsp;Reserval is a leading digital travel agency based in Saudi Arabia, offering seamless booking experiences for flights and hotels worldwide. With a focus on innovation and customer satisfaction, we connect travelers to over 450 airlines and 1 million+ accommodations through our smart, user-friendly platform.</p><p><br></p><p>Position Overview:</p><p>We are looking for a skilled Travel Consultant to join our call center team. If you’re passionate about travel, thrive in a fast-paced environment, and enjoy helping others plan their journeys — we’d love to hear from you.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Handle inbound and outbound calls to assist customers with travel bookings and inquiries.</li><li>Use Amadeus GDS to book and modify flight reservations.</li><li>Support customers with hotel bookings and related services.</li><li>Resolve issues and ensure high levels of customer satisfaction.</li><li>Work collaboratively with the team to meet targets and service quality standards.</li></ul><p><br></p><p>What we're looking for:</p><ul><li>1–2 years of experience in flight reservations or a travel call center</li><li>Amadeus GDS proficiency is a must</li><li>Experience with hotel booking systems is a plus</li><li>Excellent English communication skills</li><li>Strong customer service mindset and attention to detail</li><li>Ability to work under pressure and in a rotating shift schedule</li></ul><p><br></p><p>To apply, send your updated CV to: recruitment@reserval.com</p><p><br></p><p>We welcome dynamic, motivated professionals who are ready to grow with us!</p>

<p><strong>Purpose</strong></p><p>Responsible for making travel arrangements for employees and clients and providing the best flight and accommodation options in line with budgetary guidelines and the firm’s travel and expensepolicy.</p><p><br></p><p><strong>Responsibilities</strong></p><ol><li>Handle business travel arrangements for employees and clients.</li><li>Assist employees with their Visa application process and the preparation of their travel documents.</li><li>Monitor the travel system to ensure that all trips are logged and settled in a timely manner.</li><li>Coordinate with the travel agencies to book the best flight routes and prices.</li><li>Maintain and update a database of the most cost efficient airlines for specific routes, direct travel routes, and travel agents to facilitate travel decision making.</li><li>Communicate with PAs to confirm itinerary details, routes, travel dates, financial considerations and any related issues, and notify them of any relevant changes.</li><li>Keep track of all invoices with the designated travel agency and ensure that invoices are settled in a timely manner.</li><li>Review employees’ expenses to ensure they are in line with the firm’s travel and expense policy and forward to the Finance team.</li><li>Ensure compliance with all applicable AML/CTF rules and regulations as required in the conduct of your role.</li><li>Ensure timely completion of all relevant AML/CTF training provided by the Group.</li><li>Ensure response to AML, CTF &amp; sanctions inquiries in a timely manner.</li></ol><p><br></p><p><strong>Job Requirements</strong></p><ol><li>Bachelor’s degree in any discipline.</li><li>1 – 3 years of experience in a similar role.</li><li>Excellent customer service skills.</li><li>Excellent organisational skills.</li><li>Excellent negotiation skills.</li><li>Excellent Microsoft Office skills</li><li>Excellent command of the Arabic and English.</li><li>Excellent communication skills (written, verbal and listening).</li><li>Able to build partnerships and work well in a team</li><li>Can identify problems and refer/escalate complex issues to a higher level.</li><li>Detail oriented; ensure deliverables are always of a high quality.</li><li>Multi-tasker, with the ability to meet changing deadlines, and to prioritize and handle multiple tasks.</li></ol><p><br></p><p><em>“Thank you for your interest in applying to EFG Holding. Due to the high volume of applications/interest, please note that we are only able to respond directly to applicants that are shortlisted for interviews.”</em></p>

<p>As a Travel Consultant, you will support the day-to-day operations of our corporate travel services by managing end-to-end travel arrangements and packages for our clients, ensuring smooth and efficient travel experiences. You will handle flight bookings, accommodation, transportation, and customized travel solutions while providing professional support and exceptional customer service.<br><br><strong>Key Responsibilities</strong></p><ul><li><p>Manage and respond to all travel requests from assigned corporate clients, providing timely, accurate, and professional service throughout the travel lifecycle.</p></li><li><p>Handle corporate travel bookings and sales opportunities for flights, hotels, holiday packages, visas, travel insurance, transportation, and other related travel services.</p></li><li><p>Process flight reservations, ticket issuance, reissuance, cancellations, refunds, schedule changes, exchanges, and other travel transactions accurately using GDS and supplier systems.</p></li><li><p>Maintain strong knowledge of airline products, fare rules, hotel offerings, destination information, visa requirements, travel regulations, baggage policies, health requirements, supplier promotions, and market developments.</p></li><li><p>Ensure all bookings and travel arrangements comply with corporate travel policies, agreed service standards, supplier terms, and applicable travel regulations.</p></li><li><p>Maintain accurate and up-to-date records of client interactions, quotations, bookings, payments, refunds, ticketing activities, and sales transactions in the CRM and reservation systems.</p></li><li><p>Prepare and provide quotations, travel options, itineraries, confirmations, invoices, and other required travel documentation in a timely and accurate manner.</p></li><li><p>Coordinate closely with the Finance Department to ensure timely payment verification, refund processing, transaction reconciliation, credit control, and compliance with financial procedures.</p></li><li><p>Coordinate with the Visa Department and relevant suppliers to facilitate the timely and efficient processing of visa applications, travel documentation, and related client requirements.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Minimum of 1 year of experience in airline ticketing, travel consulting, or a related travel industry role. </p></li><li><p>Proficiency in airline reservation systems, including Amadeus and Galileo (Basic and Advanced levels). .</p></li><li><p>Proficiency in Microsoft Office and online booking platforms.</p></li><li><p>Knowledge of domestic and international travel destinations, visa requirements, and travel regulations.</p></li><li><p>Excellent organizational skills with the ability to manage multiple bookings simultaneously.</p></li><li><p>Strong problem-solving skills and the ability to handle travel changes and customer concerns effectively.</p></li><li><p>Proven experience in handling ticketing processes, financial transactions, payments, refunds, and sales activities.</p></li></ul><p></p>

<strong>Company Description</strong> Alorica is a global customer experience (CX) company that designs and delivers solutions that help brands build long-term customer relationships. As a full-service CX partner, Alorica combines proven performance, industry expertise, and advanced technology to create impactful, scalable experiences. The organization is known for challenging convention, maintaining deep client partnerships, and operating with integrity and authenticity. With about 100,000 professionals across 17 countries, Alorica supports more than 250 brands in over 75 languages. Team members join a curious, creative, and connected workforce focused on delivering meaningful results for clients and customers.<br><strong>Role Description</strong> The Airline Customer Service representative will handle customer inquiries and support for airline-related services, including reservations, ticketing, flight changes, and general travel information. Daily responsibilities include responding to customers via phone, chat, or email, resolving issues efficiently, and providing clear guidance on airline policies, baggage rules, and check-in procedures. The role involves managing complaints with empathy, documenting interactions accurately, and following internal procedures and compliance requirements. Team members will collaborate with colleagues and supervisors to ensure service quality, meet performance targets, and identify opportunities to enhance the customer experience. This is a full-time, on-site role located in Qesm El Sheikh Zaid, requiring B2 level English proficiency and the ability to support customers in a fast-paced environment.<br><strong>Qualifications<br></strong> <br><ul><li>Strong Communication skills, including clear spoken and written English at a B2 level, and active listening abilities.</li><li>Customer Service skills with a focus on empathy, problem-solving, and handling high-volume inquiries in a professional manner.</li><li>Knowledge or interest in Airlines and Aviation, including basic understanding of airline operations, ticketing, and travel procedures</li><li>Bachelor’s degree or equivalent education is preferred; prior experience in call centers, travel, or hospitality is an advantage.</li><li>Ability to work on-site in Qesm El Sheikh Zaid on a full-time schedule, including potential shifts, weekends, and holidays.</li><li>Demonstrated reliability, attention to detail, and a commitment to delivering consistent, high-quality customer experiences.</li></ul>

<p><strong>1. Meeting Coordination &amp; Attendance</strong></p><p>• Attend and schedule CEO meetings, whether online or offline, internal or external company premises.</p><p>• Coordinate meeting schedules and ensure all required attendees are aligned.</p><p>• Prepare meeting agendas and required documents when needed.</p><p><strong>2. Minutes of Meeting (MoM) Documentation</strong></p><p>• Record accurate and professional Minutes of Meeting (MoM) during meetings.</p><p>• Document key discussions, decisions, action items, and deadlines clearly.</p><p>• Share meeting minutes with relevant stakeholders in a timely manner.</p><p>• Maintain organized records and archives for all meetings and discussions.</p><p><strong>3. Follow-up &amp; Action Tracking</strong></p><p>• Follow up with concerned parties regarding assigned action items and deadlines.</p><p>• Ensure timely updates on pending tasks and commitments discussed during meetings.</p><p>• Escalate delayed actions or unresolved matters to the CEO when necessary.</p><p>• Monitor progress of strategic and operational follow-up items.</p><p><strong>4. Executive Support</strong></p><p>• Support the CEO in daily administrative and coordination activities.</p><p>• Manage communication and coordination with internal departments and external stakeholders.</p><p>• Handle confidential documents and sensitive business information professionally.</p><p>• Assist in preparing presentations, reports, and executive summaries when required.</p><p>• Coordinate and manage all business travel arrangements, including flight bookings, hotel accommodations, visa processing, transportation, and travel itineraries, ensuring smooth and efficient travel operations for employees and management.</p><p><strong>5. Communication &amp; Coordination</strong></p><p>• Facilitate smooth communication between the CEO and management teams.</p><p>• Coordinate meetings, appointments, and executive schedules.</p><p>• Ensure proper follow-up and communication flow across departments.</p><p>• Maintain professionalism and confidentiality in all communications.</p><p><strong>6. Documentation &amp; Reporting</strong></p><p>• Maintain organized documentation and tracking systems for meetings and follow-up activities.</p><p>• Prepare periodic follow-up reports for the CEO regarding pending actions and deliverables.</p><p>• Ensure proper documentation of strategic decisions and management discussions.</p><p><strong>Requirements</strong></p><p>• Bachelor’s degree in Business Administration or related field preferred.</p><p>• 3–4 years of experience as Executive Assistant, Personal Assistant, or Administrative Coordinator.</p><p>• Strong organizational and time management skills.</p><p>• Excellent communication and documentation skills in English and Arabic.</p><p>• High attention to detail and strong follow-up capabilities.</p><p>• Ability to handle confidential information professionally.</p><p>• Proficiency in Microsoft Office and virtual meeting platforms.</p>

<p><strong>Job Overview:</strong></p><p>To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Respond to customers’ incoming calls regarding a wide range of enquiries, requests, and complaints in a timely and accurate manner, ensuring a positive representation of the company.</p></li><li><p>Provide accurate and comprehensive information about the company’s products and services, and process travel bookings, reservation modifications, and cancellations efficiently.</p></li><li><p>Handle customer complaints of various natures by identifying and prioritizing issues according to their complexity and providing appropriate and immediate solutions.</p></li><li><p>Escalate unresolved complaints to the appropriate departments within the Contact Center or other relevant divisions, and follow up to ensure timely resolution.</p></li><li><p>Promote the company’s products and services through cross-selling initiatives, including ancillary services, holiday packages, and loyalty programs, in order to achieve monthly sales targets.</p></li><li><p>Achieve key performance indicators (KPIs) related to customer satisfaction, including service levels, quality standards, productivity, and overall service performance.</p></li><li><p>Handle customers’ enquiries, requests, and complaints in a professional, positive, and effective manner while ensuring the company’s brand and corporate image are consistently represented in accordance with approved quality standards.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Open for males and females</p></li><li><p>Graduates, fresh graduates, and gap year students are encouraged to apply.</p></li><li><p>Proficient in both English (B2) and Arabic Languages</p></li><li><p>Comfortable using technology systems and tools, including Microsoft Office.</p></li><li><p>No hearing or speech impairments.</p></li><li><p>Previous experience is not required; however, any relevant experience will be considered an advantage.</p></li></ul><ul><li><p>Strong communication skills to effectively build sales and marketing techniques.</p></li><li><p>Capacity to identify customer issues and direct them appropriately.</p></li></ul><ul><li><p>Skills in problem identification and immediate response to various customer situations, including handling angry customers and special requests.</p></li><li><p>Demonstrated ability to contribute to and achieve business strategies and set KPIs.</p></li></ul><p><strong>Benefits:</strong></p><ul><li><p>Attractive Net Salary</p></li><li><p>Commission based on KPIs</p></li><li><p>Fully paid training</p></li><li><p>Top achiever bonus program</p></li><li><p>Employee bonus program</p></li><li><p>Games, Activities, events and outing monthly</p></li><li><p>Standby tickets from Air Arabia Airlines</p></li><li><p>Medical, Social and Life insurance provided</p></li><li><p>Fast track career progression as you become eligible for promotions after 6 months (based on performance)</p></li><li><p>Opportunity to transfer to our HQ team in UAE (based on performance)</p></li></ul><p><strong>Work Conditions:</strong></p><ul><li><p>5 working days + 2 days off (Rotational)</p></li><li><p>8 Hours + 1 Hour Break</p></li><li><p>Rotational shifts - last shift for females ends at 8:00 PM</p></li></ul><p></p>

<p><strong>1. Meeting Coordination &amp; Attendance</strong></p><p>• Attend and schedule CEO meetings, whether online or offline, internal or external company premises.</p><p>• Coordinate meeting schedules and ensure all required attendees are aligned.</p><p>• Prepare meeting agendas and required documents when needed.</p><p><strong>2. Minutes of Meeting (MoM) Documentation</strong></p><p>• Record accurate and professional Minutes of Meeting (MoM) during meetings.</p><p>• Document key discussions, decisions, action items, and deadlines clearly.</p><p>• Share meeting minutes with relevant stakeholders in a timely manner.</p><p>• Maintain organized records and archives for all meetings and discussions.</p><p><strong>3. Follow-up &amp; Action Tracking</strong></p><p>• Follow up with concerned parties regarding assigned action items and deadlines.</p><p>• Ensure timely updates on pending tasks and commitments discussed during meetings.</p><p>• Escalate delayed actions or unresolved matters to the CEO when necessary.</p><p>• Monitor progress of strategic and operational follow-up items.</p><p><strong>4. Executive Support</strong></p><p>• Support the CEO in daily administrative and coordination activities.</p><p>• Manage communication and coordination with internal departments and external stakeholders.</p><p>• Handle confidential documents and sensitive business information professionally.</p><p>• Assist in preparing presentations, reports, and executive summaries when required.</p><p>• Coordinate and manage all business travel arrangements, including flight bookings, hotel accommodations, visa processing, transportation, and travel itineraries, ensuring smooth and efficient travel operations for employees and management.</p><p><strong>5. Communication &amp; Coordination</strong></p><p>• Facilitate smooth communication between the CEO and management teams.</p><p>• Coordinate meetings, appointments, and executive schedules.</p><p>• Ensure proper follow-up and communication flow across departments.</p><p>• Maintain professionalism and confidentiality in all communications.</p><p><strong>6. Documentation &amp; Reporting</strong></p><p>• Maintain organized documentation and tracking systems for meetings and follow-up activities.</p><p>• Prepare periodic follow-up reports for the CEO regarding pending actions and deliverables.</p><p>• Ensure proper documentation of strategic decisions and management discussions.</p><p><strong>Requirements</strong></p><p>• Bachelor’s degree in Business Administration or related field preferred.</p><p>• 3–4 years of experience as Executive Assistant, Personal Assistant, or Administrative Coordinator.</p><p>• Strong organizational and time management skills.</p><p>• Excellent communication and documentation skills in English and Arabic.</p><p>• High attention to detail and strong follow-up capabilities.</p><p>• Ability to handle confidential information professionally.</p><p>• Proficiency in Microsoft Office and virtual meeting platforms.</p>