وظائف اخصائي العمليات - جنوب سيناء مصر

<ul><li><p>Conduct all transactions with customers pleasantly and courteously with an emphasis on customer service.</p></li><li><p>Follow-up on back-orders and provides customers with timely information on the status of back-ordered parts and ensures order delivery to the customer on the promised date.</p></li><li><p>Achieve and maintain high CSI rating.</p></li><li><p>Achieve monthly and annual sales and profit target.</p></li><li><p>Attend cash customers to fulfill their requirements by supplying correct spare parts.</p></li><li><p>Follow up the WIP report status to ensure that no vehicles are waiting for parts.</p></li><li><p>Receive customer enquiries and identify the correct part numbers using the parts catalogues.</p></li><li><p>Ensure stock accuracy of parts in the location and ensure that the required parts availability is maintained through timely replenishment from central warehouse and other branches.</p></li><li><p>Ensure stock accuracy of fast move parts in the location and ensure that the required parts availability is maintained through timely replenishment from central warehouse.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Position Title:</strong> &nbsp;PC Service Spare Parts Operation Specialist</p></li></ul><ul><li><p><strong>Educational Requirements:</strong> &nbsp;&nbsp;Bachelor’s Degree</p></li></ul><ul><li><p><strong>Special Certification or Training Required:</strong> &nbsp;N/A</p></li><li><p><strong>Required Industry Experience:</strong>&nbsp; 0 to 2 years of experience</p></li><li><p><strong>Technological Requirements:</strong> &nbsp;Microsoft office suite</p></li></ul><ul><li><p><strong>Language Requirements:</strong> Very good command of English</p></li></ul><p></p>

Responsibilities: - Update and repair power equipment and electrical networks. - Determine the amount of fuel and energy resources required for production activities. - Develop technical upgrade and reconstruction manuals and develop energy facilities. - Submit requests to purchase necessary equipment, spare parts, and materials. - Perform calculations designed to implement a set of measures to provide resources. - Study the organization's needs in thermal and electrical resources. - Have experience with medium and low voltage networks, as well as transformers and electronic panels. - Draw plans to reduce energy loads that occur during peak hours on the power system and monitor the implementation of these schedules. - Participate in acceptance tests, power plants and networks testing, equipment installation. Consider causes of energy equipment accidents and implement measures to avoid such cases, creating a safe working environment. - Regulate testing and verification of relay protection. - Provide technical supervision, as well as control of electrical devices and heating equipment used in the organization. - Supervise compliance with electrical equipment instructions. - Prepare and draft necessary documents to enter into contracts with various organizations. - Ensure compliance with all rules and regulations related to worker protection in operating electrical facilities and networks. - Prepare all types of reports on indicators and approved models. - Perform the official duties of the direct supervisor. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: mornings only</li><li>Benefits: social insurance, transportation allowance, meals, housing, overtime</li></ul>

The required tasks: Updating and repairing power equipment and electrical networks. Determining the amount of fuel and energy resources needed for production activities. Developing technical update and reconstruction manuals and developing energy facilities. Submitting requests to purchase the necessary equipment, spare parts and materials. Carrying out calculations designed to implement a set of measures to provide resources. Studying the organization’s needs in thermal and electrical resources. Have experience with medium and low voltage networks as well as transformers and electronic panels. Drafting plans to reduce energy loads that occur during peak hours on the power system and monitoring the execution of these schedules. Participation in acceptance, testing of power plants and networks, and installation of electrical equipment. Considering the causes of power equipment accidents and implementing measures to avoid such cases, and creating safe working conditions. Organizing testing and verification of relay protection. Providing technical supervision, as well as control of electrical devices and heating devices used in the organization. Supervising compliance with electrical equipment instructions. Preparing and preparing the necessary documents to conclude contracts with various organizations. Ensuring compliance with all rules and regulations related to worker protection in operating electrical facilities and networks. Preparing all types of reports on approved indicators and models. Performing official duties of the direct manager. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li><li>Benefits: social insurance, transport allowance, meals, housing, overtime</li></ul>

<p>Implementing quality and food safety standards in depots</p> <p>Audit on storage practices and personnel hygiene in depots</p> <p>Good Warehouse Practices (GWP)</p> <p>Audit on sales trucks for ambient and twice/week for cold trucks</p> <p>Weekly trade audit on markets</p> <p>Implementing training plan for logistics and sales teams</p> <p>Follow up and verifying closure of nonconformities resulting from regular audits and daily operations</p> <p>Daily check on receiving shipments from plant</p> <p>Daily check and follow up on pest control system</p> <p>Daily control and monitoring of returns and their classification</p> <p>Daily inspection of receiving lots for physical status and product release</p> <p>Daily follow up on preparing orders, loading, and shipping shipments</p> <p>Follow up on orders for premium customers based on special requirements</p> <p>Follow up on customer complaint closure on time and customer visits</p> <p>Follow up on implementing cleaning and sanitation program in depot and personnel hygiene</p> <p>Record all required data of daily operations process according to ISO 9001/2015 documentation</p> <p>Daily follow up for cold stores and daily register data logger records</p> <p>Take immediate corrective action in case of cold store temperature violation</p> <p>Raising regular reports to the direct manager on a regular basis according to procedure</p> <p>Implementing an efficient traceability system</p> <p><strong>Additional Details</strong></p> <ul> <li>Number of vacancies: 1</li> <li>Shift system: Morning only</li> <li>Benefits: Health insurance, social security, transportation allowance, meals, accommodation, overtime</li> </ul>

<strong>About Four Seasons<br><br></strong>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br><br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.<br><br><strong>About the location:<br><br></strong>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.<br><br><strong>About The Role<br><br></strong><ul><li>Technology Innovation &amp; Data Specialist is Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.<br><br></li></ul><strong>What You Will Do<br><br></strong><ul><li>Assist with user and system administration, including account management and access troubleshooting.</li><li>Support various hotel applications such as Opera, Simphony, back office, sales, catering, and HR systems.</li><li>Contribute to IT infrastructure data management and the provisioning of documentation.</li><li>Provide assistance in the coordination and execution of IT projects.</li><li>Help maintain critical systems (PMS, HSIA, PBX, POS) and support user procedures.</li><li>Assist with server infrastructure management, performance monitoring, and OS upgrades.</li><li>Provide system support services, including outage diagnosis, troubleshooting, and virus protection.</li><li>Help uphold Four Seasons' core technology standards in all IT operations.</li><li>Assist in coordinating new technology acquisitions and major projects. Participate in property-level and corporate technology implementation initiatives.<br><br></li></ul><strong>What You Bring<br><br></strong><ul><li>2 years of experience in hospitality IT field is preferrable.</li><li>Speak and write Arabic and English fluently.</li><li>Networking Skills &amp; Knowledge (CISCO, Wireless, GPON).</li><li>Operating System knowledge.</li><li>Microsoft O365 administration skills</li><li>Security awareness.</li><li>Data management and documentation skills .</li><li>Clear and Open Communication.</li><li>Adapt to various situations and inspire others.</li><li>Build strong, positive relationships with guests, making them feel valued and welcomed.<br><br></li></ul><strong>What We Offer<br><br></strong><ul><li>Competitive Salary, wages, and a comprehensive benefits package</li><li>Excellent Training and Development opportunities</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort</li><li>Complimentary Dry Cleaning for Employee Uniforms</li><li>Complimentary Employee Meals<br><br></li></ul><strong>Schedule &amp; Hours<br><br></strong><ul><li>Full time in (early mornings, days, evenings, overnights, or weekends) according to the assigned shifts as per the operation requirements.</li></ul>

Implementing quality and food safety standard in depots  Audit on storage practices and personnel hygiene in depots good warehosue practices (GWP) Audit on sales trucks for ambient and twice / week for cold trucks  Weekly trade audit on markets  Implementing training plan for logistic and sales team  Follow up and verifying closing nonconformities which are resulting from regular audits and daily operation Daily check on receiving shipments from plant  Daily check and follow up pest control system  Daily control and monitoring returns and its classification  Daily inspection from receiving lots physical and release status of products  Daily follow up prepairing orders , loading and shipping shipments  Follow up the orders for permuim customers based on special customer requirements  follow up customer complaint closure on time and customer visits  Follow up implementing cleaning and sanitation program in depot and personnel hygeine  Record all required data of daily operation process according to ISO 9001/2015 documentations  Daily follow up for the cold stores and daily register data logger records  Take an immediate correction and corrective action in case of cold store temp violation  Raising regular reports to the direct manager on regular basis according to procedure  Implementing aan efficeint traceability system<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، وجبات، سكن، ساعات إضافية</li></ul>

Implementing quality and food safety standard in depots  Audit on storage practices and personnel hygiene in depots good warehosue practices (GWP) Audit on sales trucks for ambient and twice / week for cold trucks  Weekly trade audit on markets  Implementing training plan for logistic and sales team  Follow up and verifying closing nonconformities which are resulting from regular audits and daily operation Daily check on receiving shipments from plant  Daily check and follow up pest control system  Daily control and monitoring returns and its classification  Daily inspection from receiving lots physical and release status of products  Daily follow up prepairing orders , loading and shipping shipments  Follow up the orders for permuim customers based on special customer requirements  follow up customer complaint closure on time and customer visits  Follow up implementing cleaning and sanitation program in depot and personnel hygeine  Record all required data of daily operation process according to ISO 9001/2015 documentations  Daily follow up for the cold stores and daily register data logger records  Take an immediate correction and corrective action in case of cold store temp violation  Raising regular reports to the direct manager on regular basis according to procedure  Implementing aan efficeint traceability system<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، وجبات، سكن، ساعات إضافية</li></ul>

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.<br><br>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.<br><br>Join our motivated and vibrant Team and build your career with us.<br><br><br><br>Job Description<br><br>Responsibilities<br><br>Beverage Operations Management:<br><br>· Oversee all aspects of beverage operations, ensuring quality service and consistent product delivery across all food and beverage outlets.<br><br>· Manage beverage service during peak and off-peak times, ensuring that guest expectations are exceeded at all times.<br><br>· Ensure the efficient operation of bars, lounges, and other beverage-related services, maintaining high standards of cleanliness, organization, and presentation.<br><br>Team Leadership:<br><br>· Lead, mentor, and train the beverage team, including supervisors, bartenders, baristas, and barbacks, ensuring they meet service standards and operate efficiently.<br><br>· Foster a positive work environment, promote teamwork, and develop team members through continuous coaching and feedback to the team to enhance performance and career growth.<br><br>· Conduct performance reviews, provide feedback, identify areas for improvement support development plans, to enhance team effectiveness and ensure a motivated team culture.<br><br>Menu Development & Innovation:<br><br>· Collaborate with the culinary team and F&B Operations Manager and Director of Food & Beverage to develop and update beverage menus, ensuring creativity and variety while aligning with guest preferences and seasonal trends.<br><br>· Introduce innovative drink offerings, including signature cocktails, premium beverage selections, and local-inspired drinks, to differentiate the hotel’s beverage offerings.<br><br>· Regularly evaluate the menu, adjust recipes, and create seasonal or promotional beverage items that enhance guest experience and increase sales.<br><br>Inventory & Stock Management:<br><br>· Oversee the beverage inventory, ensuring proper storage, rotation, and control of products.<br><br>· Manage stock levels to minimize waste and ensure consistent availability of beverages, particularly high-demand items.<br><br>· Maintain accurate inventory records, conduct regular stock audits, and place timely orders based on usage trends and budget forecasts.<br><br>Cost Control & Revenue Growth:<br><br>· Develop and implement strategies to control beverage costs while maintaining product quality and guest satisfaction.<br><br>· Monitor beverage sales and analyze trends to identify opportunities for increasing revenue through upselling, promotions, and efficient operations.<br><br>· Collaborate with the culinary team and F&B Operations Manager and Director of Food & Beverage to establish beverage pricing strategies that are competitive and profitable, while ensuring alignment with brand positioning.<br><br>Guest Experience & Satisfaction:<br><br>· Ensure that all beverage service meets or exceeds the standards of quality, service, and presentation.<br><br>· Address guest complaints or concerns promptly and professionally, ensuring swift resolution to ensure maximum guest satisfaction.<br><br>· Proactively engage with guests, obtaining feedback on beverage offerings and making recommendations to enhance their experience.<br><br>Health & Safety Compliance:<br><br>· Ensure that all beverage operations comply with health and safety regulations, including safe alcohol service practices.<br><br>· Oversee the implementation and adherence to hygiene and safety procedures across all beverage areas.<br><br>· Conduct regular training with staff on safety practices, including alcohol service laws, fire safety, and safe handling of equipment.<br><br>Staff Scheduling & Budgeting:<br><br>· Develop staff schedules for beverage outlets, ensuring adequate coverage during peak hours and minimizing labor costs during slower periods.<br><br>· Work with senior management to develop and manage the beverage department's budget, ensuring that all costs are in line with financial goals.<br><br>· Monitor staffing levels and adjust as necessary based on business needs and guest demand.<br><br>Reporting & Documentation:<br><br>· Prepare and submit weekly and monthly reports on beverage sales, inventory levels, team performance, and guest feedback.<br><br>· Maintain accurate records of all beverage-related transactions, including orders, receipts, and financial documentation.<br><br>· Provide insights and recommendations to senior management for continuous improvement.<br><br>Collaboration with Other Departments:<br><br>· Work closely with the Food & Beverage team, kitchen staff, housekeeping, and other departments to ensure seamless service and guest satisfaction.<br><br>· Collaborate with marketing and events teams to develop beverage-related promotions, themed nights, and special events that enhance guest experience and increase sales.<br><br>Promotions & Events:<br><br>· Organize and manage beverage-focused promotions, events, and seasonal offerings to attract guests and drive sales.<br><br>· Coordinate with the events team to ensure that beverage offerings meet the needs and expectations of large-scale functions, banquets, or special events.<br><br>Additional Responsibilities:<br><br>· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.<br><br><br><br>Qualifications<br><br>perience/Certificates/Education<br><br>· Experience: Minimum of 3-5 years in a supervisory / leadership role in beverage management, preferably a luxury hospitality environment. Experience in managing beverage operations, menu development, cost control, and staff leadership. Strong background in beverage sales, with experience in maximizing revenue and controlling costs.<br><br>· Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Certification in beverage management, mixology, or sommelier training is a plus.<br><br>· Skills & Attributes:<br><br>o Strong leadership and people management skills.<br><br>o Excellent interpersonal and communication abilities.<br><br>o Attention to detail and strong organizational skills.<br><br>o Proven ability to manage multiple priorities and meet deadlines.<br><br>o Ability to handle confidential and sensitive information.<br><br>o In-depth knowledge of beverage trends, mixology, and premium beverage offerings.<br><br>o Ability to create unique and appealing beverage menus tailored to guest preferences.<br><br>o Strong financial acumen and experience in managing budgets, costs, and profitability.<br><br>o Proficiency in relevant software and MS Office Suite.<br><br>o Professional and well-presented at all times.<br><br>o Customer-centric approach with a passion for hospitality.<br><br>o Proactive problem-solver with a solutions-oriented mindset.<br><br>o Ability to work in a fast-paced, dynamic environment.<br><br>o Must be able to handle multiple tasks and adapt to changing priorities.<br><br>· Language:<br><br>o Excellent reading, writing and oral proficiency in English language.<br><br>o Ability to speak other languages and basic understanding of local languages will be an advantage.<br><br><br><br>Additional Information<br><br>experience is an asset<br><br>Prior experience working with Opera or a related system<br><br>Strong interpersonal and problem solving abilities<br><br>Fluency in English, additional languages are a plus

<p><strong>General Manager</strong></p><p><strong>Longevity Hub by Clinique La Prairie | Sharm el-Sheikh, Egypt</strong></p><p><br></p><p><em>About Clinique La Prairie</em></p><p><em>Founded in 1931 in Montreux, Switzerland, Clinique La Prairie is internationally recognised for its pioneering approach to health and longevity, combined with exceptional Swiss hospitality.</em></p><p><em>Our Longevity Hubs bring the Clinique La Prairie method to selected international destinations, combining advanced longevity, wellbeing and aesthetic solutions with personalised guest experiences.</em></p><p><br></p><p><strong>The opportunity</strong></p><p>We are seeking a commercially driven General Manager to lead our Longevity Hub in Sharm el-Sheikh.</p><p>You will take responsibility for the Hub’s operational and financial performance, business development, guest experience and team leadership. Combining strategic thinking with an active presence in daily operations, you will grow the business while ensuring every guest receives the personalised care and service that define Clinique La Prairie.</p><p>Reporting to the Director of Development &amp; Operations – Longevity Hubs, you will work closely with local and international stakeholders to translate our brand vision into a successful operation.</p><p>Your key responsibilities</p><p><br></p><p><strong>Drive sales and business growth</strong></p><ul><li>Develop and implement sales strategies to achieve and exceed revenue targets.</li><li>Promote memberships, treatments and wellness programmes, identifying new business opportunities and building lasting client relationships.</li><li>Strengthen upselling and cross-selling opportunities while ensuring recommendations reflect each guest’s needs.</li><li>Take accountability for both individual and team sales performance.</li></ul><p><br></p><p><strong>Deliver an exceptional guest experience</strong></p><ul><li>Maintain consistently high standards of personalised service, discretion and care.</li><li>Act as a key contact for VIP guests and cultivate long-term guest loyalty.</li><li>Represent the brand and clearly communicate the value of our treatments, products and programmes.</li></ul><p><br></p><p><strong>Lead and develop the team</strong></p><ul><li>Build, motivate and manage a cohesive, high-performing team.</li><li>Create a culture of respect, accountability and service excellence.</li><li>Ensure ongoing training and professional development across the team.</li></ul><p><br></p><p><strong>Manage performance and operations</strong></p><ul><li>Define operational priorities, growth plans and measurable performance indicators.</li><li>Manage budgets, forecasts and regular reporting to corporate management.</li><li>Continuously improve operational efficiency, service quality and profitability.</li><li>Ensure compliance with applicable regulations, internal policies and brand standards.</li></ul><p><br></p><p><strong>Your profile</strong></p><ul><li>A master’s degree or equivalent in Business, Management, Sales or Marketing.</li><li>At least five years of leadership experience in a luxury or wellness environment.</li><li>A proven track record in sales growth and business development, ideally within luxury hospitality, wellness or medical services.</li><li>Strong commercial judgement, with experience in budgeting, financial planning and performance management.</li><li>Excellent leadership, organisational and communication skills, with the ability to inspire teams from diverse backgrounds.</li><li>Confidence in managing demanding guest expectations with discretion, patience and tact.</li><li>High emotional intelligence, cultural adaptability and a proactive, solution-oriented approach.</li><li>Fluency in English; Arabic or other additional languages would be an advantage.</li><li>Willingness to travel to Switzerland and other Clinique La Prairie locations for onboarding, training and business needs.</li></ul><p><br></p><p>Experience collaborating with Egyptian and European stakeholders, as well as additional qualifications in sales leadership, luxury brand management or healthcare management, would be an advantage.</p><p><br></p><p>Why join us?</p><p>This role offers the opportunity to shape the performance and guest experience of a Longevity Hub within an internationally recognised brand. You will work at the intersection of longevity, wellbeing and luxury hospitality, with opportunities for collaboration and ongoing training across the Clinique La Prairie network.</p><p><br></p><p>Apply</p><p>If you combine a passion for people and wellbeing with the commercial expertise to lead a successful luxury operation, we would welcome your application.</p><p>Please submit your CV and a cover letter outlining your relevant leadership experience and commercial achievements.</p>

<strong>About Four Seasons<br><br></strong>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br><br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.<br><br><strong>About the location:<br><br></strong>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.<br><br><strong>About The Role<br><br></strong>The Executive Chef forms part of the Food and Beverage leadership team who collectively make key strategic and operational decisions for the Food and Beverage operation within the Hotel or Resort.<br><br><strong>What You Will Do<br><br></strong><ul><li>Coordinate the selection, training, development, and evaluation of employees and managers in the Kitchen Department through effective management and leadership to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation.</li><li>Effectively plan and develop menus for the hotel considering factors such as product availability, food and service cost, marketing conditions and business volume; assign prices for daily menus that result in net profit; participate in making decisions regarding printing, layout, posting, and distribution of menus while ensuring the correct preparation and presentation of a consistent level for all food items prepared through production and demonstration. </li><li>Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit in the department, division and hotel.</li><li>Ensure that sanitation standards as set forth by Four Seasons, local, state, and federal regulations are in compliance as well as the cleanliness and organization of the kitchen. </li><li>Set up control systems which will assure quality and portion consistency and the ability to create proper purchasing specifications as well as monitor and review operating criteria and develop an awareness of the importance of food preparation and quality. <br><br></li></ul><strong>What You Bring<br><br></strong><ul><li>Five to seven years previous experience in multiple culinary/food &amp; beverage department head positions </li><li>College degree preferably specializing in hotel/restaurant management or culinary arts, or equivalent experience is required.</li><li>Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.</li><li>Requires ability to operate computer equipment and other food &amp; beverage computer systems.</li><li>Requires the ability to operate and utilize culinary production equipment and tools.</li><li>Requires reading, writing and oral proficiency in the English language.<br><br></li></ul><strong>What We Offer<br><br></strong><ul><li>Competitive Salary, wages, and a comprehensive benefits package</li><li>Excellent Training and Development opportunities</li><li>Employee Discount for stays at any Four Seasons worldwide</li><li>Complimentary Dry Cleaning for Employee uniforms</li><li>Complimentary Employee Meals<br><br></li></ul><strong>Schedule &amp; Hours<br><br></strong><ul><li>Full Time</li></ul>

<strong>Join <em>Jet2holidays</em>’ Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers.<br><br></strong>We have a fantastic opportunity to join <strong><em>Jet2holidays </em></strong>as an <strong>Airport Team Leader.</strong> In this role you will play a vital part in leading a team of Airport Customer Helpers - Representatives, who are responsible for delivering outstanding customer service, and enhancing our customers airport and transfer experience. You will <strong>work as one team</strong> with internal &amp; external suppliers and <strong>take responsibility </strong>for your teams' performance by regularly reviewing performance metrics using <strong>Management Information (MI) </strong>reports and our <strong>digital systems</strong> to identify areas for improvement and implement action plans.<br><br><strong>What can we offer you?<br><br></strong>We offer our valued colleagues a range of benefits including: -<br><br><ul><li>Local employment contract via our local agent</li><li>Competitive salary</li><li>Coaching, development &amp; career progression across Jet2.com &amp; Jet2holidays</li><li>Recommend a Friend bonus scheme<br><br><br></li></ul><strong>What will you do in the role?<br><br></strong>Supporting Your Manager, You Will Work As One Team With Internal &amp; External Stakeholders To Ensure Your Team Deliver VIP Industry Leading Customer Service To Our All-important Customers During Their Airport Journey. You Will Be Provided With Comprehensive Training To Ensure You<br><br><ul><li>Create Memories for our customers while managing a fast paced and busy airport environment, working closely with the management team from our award-winning airline Jet2.com.</li><li>Take Responsibility for managing any flight disruption, serious emergencies &amp; customer escalations using our in-house digital systems.</li><li>Create &amp; issue monthly rosters alongside our UK based planning team in line with our SLA’s and budget.</li><li>Be present for your team and manage their performance by hosting scheduled in-person &amp; virtual team meetings, delivering training to new and existing members of your team &amp; hold individual monthly 1-1 performance and welfare meetings with your team members.</li><li>Collaborate with the Destination Manager, Agent &amp; Transfer Provider, analysing MI &amp; Customer Feedback daily to drive results and improve CSAT’s and OTP performance as needed.<br><br><br></li></ul>Our <strong>Airport Team Leaders</strong> are well organised and have a flexible approach to the operation. Working hours will vary each month and will include <strong>early starts, late finishes, split shifts </strong>&amp;<strong> working weekends.</strong> As part of our management team, also being on call to support with <strong>disruption serious </strong>and<strong> emergencies. </strong>Resolving<strong> customer escalations </strong>is also a key part of the role.<br><br>Our <strong>Airport Team Leaders</strong> have a genuine passion for the airport experience and always <strong>empower</strong> their team to deliver outstanding customer service. In this position, you will effectively <strong>manage performance</strong> including coaching and development as well as perform a variety of<strong> HR</strong> tasks. You will also possess the ability to deliver under pressure, analyse MI and Data, support your team, have a positive friendly attitude and be confident in IT processes and skills to use in-house <strong>digital systems</strong> daily on a laptop.<br><br><strong>What will you need?<br><br></strong>You will ideally have experience in <strong>Airport/Holiday Operations </strong>or similar. Experience of managing a<strong> customer-facing </strong>team and proven <strong>people management</strong> skills are essential. Conversational level in the local language is also advantageous.<br><br>Please note that this is a physically demanding role as you’ll be supporting <strong>a fast-paced operation</strong> and will constantly be on the move.<br><br>As we employ on <strong>local employment contracts</strong>, you will already hold the full <strong>right to work documentation or be willing to apply for right to work documentation </strong>required for <strong>Egypt </strong>and be living in the destination or willing to relocate and source your <strong>own accommodation</strong><em>. <br><br></em>Due to the level of travel required in the role, you will be required to hold a full and valid <strong>driving licence </strong>and have<strong> your own car with appropriate insurance</strong>. Business Travel expenses are reimbursed.<br><br>To meet some of our team and find out what life is like with <strong><em>Jet2holidays</em></strong> follow us on Facebook: <strong><em>Jet2Careers Overseas<br><br></em></strong>We look forward to your application &amp; you starting your career with <strong><em>Jet2holidays</em></strong>!

<strong><em>Jet2holidays</em></strong><em> is coming to Egypt in February 2027 and we’re looking for passionate Airport Representatives to join our team!<br><br></em><em>As a valued member of our <strong>Jet2holidays</strong> Airport team, you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal &amp; external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.<br><br></em><strong>What do we offer you?<br><br></strong>We’re proud to provide our valued colleagues with a comprehensive range of benefits, including:<br><br><ul><li>Excellent Salary</li><li>Local Employment Contract via our Local Agent (start date from 04.02.27)</li><li>Fully paid training and IT equipment provided</li><li>Monthly 1-to-1 meetings with your Team Leader</li><li>Career growth across Jet2.com &amp; Jet2holidays</li><li>Weekly time off</li><li>Monthly rosters shared in advance</li><li>Recommend a Friend bonus scheme<br><br><br></li></ul><strong>What will I do?<br><br></strong>As an <strong>Airport Representative</strong>, you’ll report directly to the Airport Team Leader or Destination Manager and work closely with internal and external partners to deliver <strong>VIP industry leading customer service</strong>. You’ll be at the heart of <strong>creating memories</strong> for our customers.<br><br><ul><li>Create Memories<br><br><br></li></ul>Greet every customer with a warm welcome with our famous <strong><em>Jet2holidays</em></strong> smile. You will make our customers journey memorable from the very start.<br><br><ul><li>Take Responsibility<br><br><br></li></ul>Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.<br><br><ul><li>Be Present<br><br><br></li></ul>Represent <strong><em>Jet2holidays</em></strong> in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer &amp; holiday information using our internal systems on a tablet device, create and distribute welcome packs &amp; deliver information verbally onboard the transfer coaches.<br><br><ul><li>Work as One Team<br><br><br></li></ul>Work closely with our transfers providers, support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.<br><br><strong>What do I need?<br><br></strong><ul><li>Right to Work Documents<br><br><br></li></ul>As we employ on local contracts, you will already hold full right to work documents for <strong>Egypt</strong>.<br><br><em>(Egyptian National ID card or Egyptian Passport)<br><br></em><ul><li>Travel &amp; Accommodation<br><br><br></li></ul>You will already be <strong>living in Sharm El Sheikh</strong> with your <strong>own accommodation</strong>. You’ll need to be able to get to the airport at any time – day or night.<br><br><ul><li>Flexibility<br><br><br></li></ul>We aim to provide your roster 4 weeks in advance. Your roster will include early starts, late finishes, split shifts &amp; weekend working. As an Airport Representative, please be aware that the role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.<br><br><ul><li>Skills &amp; Experience<br><br><br></li></ul>Customer service experience is a plus, but not essential. You must be solution orientated, friendly &amp; positive, confident and comfortable to use <strong>digital systems</strong> (on a tablet device). Please note that this role is physically demanding, as you will be required to support our fast-paced operation and will always be on the go.<br><br><strong>What can I expect after I have applied?<br><br></strong>Once your application has been reviewed by our Talent Acquisition Team, if successful, you will progress to the final stage, an <strong>in-person</strong> <strong>interview</strong> in <strong>Sharm El Sheikh</strong> with our <strong><em>Jet2holidays</em></strong> Destination Management team on the <strong>19th or 20th October 2026</strong>!<br><br>Want to know more about the role? Click the link below!<br><br>Jet2holidays Airport Representative (also known as Airport Customer Helper) - Video<br><br>To meet some of our amazing team and for a peek into life at <strong><em>Jet2holidays</em></strong>, follow our Facebook Page: Jet2Careers Overseas<br><br>Ready for Take off? Join the <strong>UK’s Number One Tour Operator</strong>!

<strong>Company Description<br><br></strong>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br><strong>Job Description<br><br></strong><ul><li>Develops a training strategy for the hotel. </li><li>Plan orientation trainings and deliver these training according to the plans. </li><li>Supervises the development of the Annual Training Plan. </li><li>Conducts follow-up studies of all completed training to evaluate and measure results. </li><li>Modifies programs as needed. </li><li>Develops effective training materials utilizing a variety of media. </li><li>Develops trainer development programs and coach others involved in training efforts, providing effective growth and development opportunities. </li><li>Displays leadership in guest hospitality and creates positive atmosphere for guest relations. </li><li>Observes service behaviours of associates and provides feedback to individuals and/or managers. </li><li>Monitors enrolment and attendance at training. </li><li>Reviews comment cards and guest satisfaction results to identify areas of improvement. </li><li>Measures transfer of learning from training courses to the operation. </li><li>Develops and monitors spending against the departmental budget. </li><li>Exemplifies the desired Rixos culture. </li><li>Identifies performance gaps and work with managers to develop and implement appropriate training to improve performance. </li><li>Evaluates the trainer’s performance and effectiveness of training programs and provide recommendations for improvement. </li><li>Research new technologies and methodologies in workplace learning and presenting this research</li><li>Stays up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses. </li><li>Helps line managers and trainers solve specific training problems, either on a one-to-one basis or in groups. </li><li>Manages the delivery of training and development programs. </li><li>Conducts appraisals for the talent development team. </li><li>Ensures statutory training requirements are met. </li><li>Prepares development plan for subordinates. </li><li>Designs, develops, and produces Managerial training materials and hand-outs. </li><li>Observes employees’ performance improvement. </li><li>Be present during operation to make sure that the quality of service provided is in parallel with the hotel service standards. </li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). </li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. </li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. </li><li>To provide carrying chemicals safely, carrying, storing and using in accordance with </li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. </li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description. <br><br></li></ul>Qualifications<br><br><ul><li>Education: Bachelor Degree in related field</li><li>Experience: At least 3 years of experience at the managerial level</li><li>Foreign Language: Outstanding level of English</li><li>Courses and Training: Prior attendance in courses and seminars in the field. </li><li>Computer Literacy: Excellent computer skills</li><li>Special Qualifications: Leader, adaptable, works under pressure, proactive, results driven, thoroughness, time management, communication proficient, analytical skills. <br><br></li></ul>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity &amp; Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

<strong>Company Description<br><br></strong>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br><strong>Job Description<br><br></strong><ul><li>Bring in the daily materials pulled from the storage house to the kitchen.</li><li>To support directly the Chef de Partie or Demi Chef in the daily operation and work.</li><li>To take the full responsibilities of his section when his immediate supervisor is not there.</li><li>To work according to the menu specifications (pictures or/and portions) set by Chef.</li><li>To keep working area at all times in Hygienic conditions according to the rules set by the hotel.</li><li>To communicate to his direct supervisor in all relevant &amp; important matters.</li><li>To control food stock</li><li>To promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li><li>To generally promote and ensure good inter-departmental relations.</li><li>To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</li><li>To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.</li><li>To adhere to Company and Hotel rules and regulations at all times.</li><li>To report any equipment failures/problems to the Maintenance Department.</li><li>To pass any maintenance requests to the Maintenance Department.</li><li>To participate in any Training/Developments schemes as recommended by senior management.</li><li>To assist the Duty Manager in any task outlined/detailed by him/her.</li><li>To comply with any reasonable request made by management to the best of your ability.</li><li>To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Education</strong>: At least a primary school diploma.<br><br><strong>Experience</strong>: Can learn the job in 3 year and perform duties at expected level.<br><br><strong>Foreign Language</strong>: Not required.<br><br><strong> Courses and Seminars</strong>: Prior attendance in trainings in the related field.<br><br><strong>Computer Literacy</strong>: Not required.<br><br><strong>Skills</strong>: Has knowledge of and is capable of using the products, kitchen and equipment. Expected to use non-standard, specific tools and devices related to the job and that can be learned in a few months.<br><br><strong>Additional Information<br><br></strong>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity &amp; Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

<strong>Company Description<br><br></strong>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.<br><br>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.<br><br>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh<br><br><strong>Job Description<br><br></strong>Position Overview<br><br>We are seeking an experienced and service-driven <strong>Lobby Manager</strong> with a strong background in <strong>beverage operations</strong> to oversee the lobby experience and ensure exceptional guest service. The ideal candidate combines polished hospitality skills with solid knowledge of beverages, bar operations, and service standards.<br><br>The Lobby Manager will be responsible for creating a welcoming, energetic, and sophisticated lobby environment while supporting beverage service and coordinating closely with the Front Office, Food &amp; Beverage, and other hotel departments.<br><br>Key Responsibilities<br><br><ul><li>Manage the daily operation and guest experience within the hotel lobby.</li><li>Welcome and engage guests, ensuring a warm, professional, and personalized experience.</li><li>Oversee lobby beverage service, including coffee, cocktails, mocktails, wines, spirits, and other beverage offerings.</li><li>Maintain high standards of beverage presentation, quality, and service.</li><li>Lead, coach, and motivate lobby and beverage service team members.</li><li>Monitor service levels and proactively resolve guest concerns or complaints.</li><li>Coordinate with Food &amp; Beverage, Front Office, Housekeeping, and Events teams to ensure seamless operations.</li><li>Monitor beverage inventory, par levels, requisitions, and product availability.</li><li>Support beverage cost control, wastage reduction, and adherence to company standards.</li><li>Ensure compliance with hygiene, food safety, licensing, and responsible alcohol-service requirements.</li><li>Maintain the lobby’s appearance, ambiance, cleanliness, and overall presentation.</li><li>Assist with lobby activations, promotions, tastings, seasonal concepts, and special events.</li><li>Develop and maintain strong relationships with regular guests and VIPs.</li><li>Monitor guest feedback and identify opportunities to improve the lobby and beverage experience.</li><li>Prepare operational reports and communicate relevant issues and opportunities to management.</li><li>Ensure team members consistently follow SOPs, grooming standards, and service procedures.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Minimum 3–5 years of experience in hospitality, preferably in a hotel, lounge, bar, restaurant, or upscale F&amp;B environment.</li><li>Previous supervisory or management experience is required.</li><li>Strong beverage knowledge, including cocktails, spirits, wine, coffee, mocktails, and contemporary beverage trends.</li><li>Experience with beverage service, inventory management, and cost control.</li><li>Excellent communication and interpersonal skills.</li><li>Strong guest-service mindset with the ability to handle VIP and high-profile guests professionally.</li><li>Confident leadership and team-management abilities.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work in a fast-paced, multicultural hospitality environment.</li><li>Professional appearance and excellent grooming standards.</li><li>Flexibility to work evenings, weekends, holidays, and during special events.</li><li>Hospitality, Hotel Management, or related qualification is preferred.</li><li>Relevant beverage certifications are an advantage.<br><br></li></ul><strong>Additional Information<br><br></strong>Key Competencies<br><br><strong>Guest Experience | Beverage Expertise | Leadership | Communication | Problem Solving | Service Excellence | Commercial Awareness | Team Development | Attention to Detail<br><br></strong>Success in This Role<br><br>Success will be measured by delivering a consistently exceptional lobby experience, maintaining high beverage and service standards, developing a strong team culture, controlling beverage costs, and creating a lobby environment that encourages guest engagement, repeat visits, and positive feedback.

<strong>Company Description<br><br></strong>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br><strong>Job Description<br><br></strong><ul><li>Responsible for Install new flowers, bulbs, grass, trees, and shrubs</li><li>Maintain flower beds, baskets, and boxes by watering, removing weeds, trimming, and performing other maintenance. </li><li>Replace and transplant trees, flowers, and shrubs. Maintain trees and shrubs by trimming and pruning. Trim and edge grass in areas that mowers cannot reach. Maintain lawns by mowing, edging, raking leaves, and performing other lawn maintenance. Install, maintain, and operate irrigation systems. Remove and bag trash from all exterior trash cans. Operate dump trucks, tractors, trucks, or utility vehicles to transport equipment, supplies, materials, and debris. Wash, clean, and re-fuel all equipment after use</li><li>Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. </li><li>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. </li><li>Support all co-workers and treat them with dignity and respect. </li><li>Partner with and assist others to promote an environment of teamwork and achieve common goals. </li><li>Report defective equipment to manager/supervisor. </li><li>Perform pre-operation equipment safety check when using any mower or other equipment</li><li>Maintain flower beds, baskets, and boxes by watering, removing weeds, trimming, and performing other maintenance functions as needed. </li><li>Install new flowers, bulbs, grass, trees, and shrubs. </li><li>Replace and transplant trees, flowers, and shrubs</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). </li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. </li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. </li><li>To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness. </li><li>Carry out all responsibilities related to the quality management and environment management systems implemented at the facilities. </li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description<br><br></li></ul>Qualifications<br><br><ul><li>Education: at least a technical high school. </li><li>Experience: At least 1 years of related work experience. </li><li>Foreign Language: Not required. </li><li>Courses and Training: Not required. </li><li>Computer Literacy: Not required. </li><li>Skills: Plans and designs land areas. <br><br></li></ul>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity &amp; Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26124788<br><br><strong>Job Category</strong> Human Resources<br><br><strong>Location</strong> Al Pasha Coast, Sharm El Sheikh, EgyptVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Management<br><br><strong>Job Summary<br><br></strong>Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.<br><br><strong>CANDIDATE PROFILE <br><br></strong><strong>Education And Experience<br><br></strong><ul><li> 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.<br><br></li></ul>OR<br><br><ul><li> 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.<br><br></li></ul><strong>CORE WORK ACTIVITIES<br><br></strong><strong>Administering Employee Training Programs<br><br></strong><ul><li> Promotes and informs employees about all training programs.</li><li> Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li><li> Helps employees identify specific behaviors that will contribute to service excellence.</li><li> Ensures employees receive on-going training to understand guest expectations.</li><li> Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.</li><li> Meets with training cadre on a regular basis to support training efforts.</li><li> Observes service behaviors of employees and provides feedback to individuals and/or managers.<br><br></li></ul><strong>Evaluating Training Programs Effectiveness<br><br></strong><ul><li> Monitors enrollment and attendance at training classes.</li><li> Meets regularly with participants to assess progress and address concerns.</li><li> Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.</li><li> Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li><li> Measures transfer of learning from training courses to the operation.</li><li> Ensures adult learning principles are incorporated into training programs.<br><br></li></ul><strong>Developing Training Program Plans and Budgets<br><br></strong><ul><li> Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.</li><li> Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li><li> Makes any necessary adjustments to training methodology and/or re-trains as appropriate.</li><li> Aligns current training and development programs to effectively impact key business indicators.</li><li> Establishes guidelines so employees understand expectations and parameters.</li><li> Develops specific training to improve service performance.</li><li> Drives brand values and philosophy in all training and development activities.</li><li> Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br><br></li></ul><strong>Managing Training Budgets<br><br></strong><ul><li> Participates in the development of the Training budget as required.</li><li> Manages budget in alignment with Human Resources and property financial goals.</li><li> Manages department controllable expenses to achieve or exceed budgeted goals.</li><li> Utilizes P-card if appropriate to control and monitor departmental expenditures.<br><br></li></ul><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.