وظائف اخصائي العمليات - جنوب سيناء مصر

<ul><li><p>Conduct all transactions with customers pleasantly and courteously with an emphasis on customer service.</p></li><li><p>Follow-up on back-orders and provides customers with timely information on the status of back-ordered parts and ensures order delivery to the customer on the promised date.</p></li><li><p>Achieve and maintain high CSI rating.</p></li><li><p>Achieve monthly and annual sales and profit target.</p></li><li><p>Attend cash customers to fulfill their requirements by supplying correct spare parts.</p></li><li><p>Follow up the WIP report status to ensure that no vehicles are waiting for parts.</p></li><li><p>Receive customer enquiries and identify the correct part numbers using the parts catalogues.</p></li><li><p>Ensure stock accuracy of parts in the location and ensure that the required parts availability is maintained through timely replenishment from central warehouse and other branches.</p></li><li><p>Ensure stock accuracy of fast move parts in the location and ensure that the required parts availability is maintained through timely replenishment from central warehouse.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Position Title:</strong> &nbsp;PC Service Spare Parts Operation Specialist</p></li></ul><ul><li><p><strong>Educational Requirements:</strong> &nbsp;&nbsp;Bachelor’s Degree</p></li></ul><ul><li><p><strong>Special Certification or Training Required:</strong> &nbsp;N/A</p></li><li><p><strong>Required Industry Experience:</strong>&nbsp; 0 to 2 years of experience</p></li><li><p><strong>Technological Requirements:</strong> &nbsp;Microsoft office suite</p></li></ul><ul><li><p><strong>Language Requirements:</strong> Very good command of English</p></li></ul><p></p>

We are seeking a Sales Representative for a company specializing in supplying uniforms, hotel equipment, and corporate supplies in South Sinai Governorate (Sharm El Sheikh) and Red Sea Governorate (Hurghada). Minimum of 5 years of experience in hospitality supplies and the tourism sector is required. The candidate must reside in South Sinai or Hurghada, possess strong communication and relationship-building skills, be organized, well-presented, capable of preparing reports, executing tasks, and following up with clients.<p><strong>Additional Details</strong></p><ul><li>Number of Vacancies: 2</li><li>Shift System: Morning only</li><li>Driver's License: Private</li></ul>

Responsibilities: - Update and repair power equipment and electrical networks. - Determine the amount of fuel and energy resources required for production activities. - Develop technical upgrade and reconstruction manuals and develop energy facilities. - Submit requests to purchase necessary equipment, spare parts, and materials. - Perform calculations designed to implement a set of measures to provide resources. - Study the organization's needs in thermal and electrical resources. - Have experience with medium and low voltage networks, as well as transformers and electronic panels. - Draw plans to reduce energy loads that occur during peak hours on the power system and monitor the implementation of these schedules. - Participate in acceptance tests, power plants and networks testing, equipment installation. Consider causes of energy equipment accidents and implement measures to avoid such cases, creating a safe working environment. - Regulate testing and verification of relay protection. - Provide technical supervision, as well as control of electrical devices and heating equipment used in the organization. - Supervise compliance with electrical equipment instructions. - Prepare and draft necessary documents to enter into contracts with various organizations. - Ensure compliance with all rules and regulations related to worker protection in operating electrical facilities and networks. - Prepare all types of reports on indicators and approved models. - Perform the official duties of the direct supervisor. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: mornings only</li><li>Benefits: social insurance, transportation allowance, meals, housing, overtime</li></ul>

The required tasks: Updating and repairing power equipment and electrical networks. Determining the amount of fuel and energy resources needed for production activities. Developing technical update and reconstruction manuals and developing energy facilities. Submitting requests to purchase the necessary equipment, spare parts and materials. Carrying out calculations designed to implement a set of measures to provide resources. Studying the organization’s needs in thermal and electrical resources. Have experience with medium and low voltage networks as well as transformers and electronic panels. Drafting plans to reduce energy loads that occur during peak hours on the power system and monitoring the execution of these schedules. Participation in acceptance, testing of power plants and networks, and installation of electrical equipment. Considering the causes of power equipment accidents and implementing measures to avoid such cases, and creating safe working conditions. Organizing testing and verification of relay protection. Providing technical supervision, as well as control of electrical devices and heating devices used in the organization. Supervising compliance with electrical equipment instructions. Preparing and preparing the necessary documents to conclude contracts with various organizations. Ensuring compliance with all rules and regulations related to worker protection in operating electrical facilities and networks. Preparing all types of reports on approved indicators and models. Performing official duties of the direct manager. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li><li>Benefits: social insurance, transport allowance, meals, housing, overtime</li></ul>

<p>Implementing quality and food safety standards in depots</p> <p>Audit on storage practices and personnel hygiene in depots</p> <p>Good Warehouse Practices (GWP)</p> <p>Audit on sales trucks for ambient and twice/week for cold trucks</p> <p>Weekly trade audit on markets</p> <p>Implementing training plan for logistics and sales teams</p> <p>Follow up and verifying closure of nonconformities resulting from regular audits and daily operations</p> <p>Daily check on receiving shipments from plant</p> <p>Daily check and follow up on pest control system</p> <p>Daily control and monitoring of returns and their classification</p> <p>Daily inspection of receiving lots for physical status and product release</p> <p>Daily follow up on preparing orders, loading, and shipping shipments</p> <p>Follow up on orders for premium customers based on special requirements</p> <p>Follow up on customer complaint closure on time and customer visits</p> <p>Follow up on implementing cleaning and sanitation program in depot and personnel hygiene</p> <p>Record all required data of daily operations process according to ISO 9001/2015 documentation</p> <p>Daily follow up for cold stores and daily register data logger records</p> <p>Take immediate corrective action in case of cold store temperature violation</p> <p>Raising regular reports to the direct manager on a regular basis according to procedure</p> <p>Implementing an efficient traceability system</p> <p><strong>Additional Details</strong></p> <ul> <li>Number of vacancies: 1</li> <li>Shift system: Morning only</li> <li>Benefits: Health insurance, social security, transportation allowance, meals, accommodation, overtime</li> </ul>

<strong>About Four Seasons<br><br></strong>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br><br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.<br><br><strong>About the location:<br><br></strong>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.<br><br><strong>About The Role<br><br></strong><ul><li>Technology Innovation &amp; Data Specialist is Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.<br><br></li></ul><strong>What You Will Do<br><br></strong><ul><li>Assist with user and system administration, including account management and access troubleshooting.</li><li>Support various hotel applications such as Opera, Simphony, back office, sales, catering, and HR systems.</li><li>Contribute to IT infrastructure data management and the provisioning of documentation.</li><li>Provide assistance in the coordination and execution of IT projects.</li><li>Help maintain critical systems (PMS, HSIA, PBX, POS) and support user procedures.</li><li>Assist with server infrastructure management, performance monitoring, and OS upgrades.</li><li>Provide system support services, including outage diagnosis, troubleshooting, and virus protection.</li><li>Help uphold Four Seasons' core technology standards in all IT operations.</li><li>Assist in coordinating new technology acquisitions and major projects. Participate in property-level and corporate technology implementation initiatives.<br><br></li></ul><strong>What You Bring<br><br></strong><ul><li>2 years of experience in hospitality IT field is preferrable.</li><li>Speak and write Arabic and English fluently.</li><li>Networking Skills &amp; Knowledge (CISCO, Wireless, GPON).</li><li>Operating System knowledge.</li><li>Microsoft O365 administration skills</li><li>Security awareness.</li><li>Data management and documentation skills .</li><li>Clear and Open Communication.</li><li>Adapt to various situations and inspire others.</li><li>Build strong, positive relationships with guests, making them feel valued and welcomed.<br><br></li></ul><strong>What We Offer<br><br></strong><ul><li>Competitive Salary, wages, and a comprehensive benefits package</li><li>Excellent Training and Development opportunities</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort</li><li>Complimentary Dry Cleaning for Employee Uniforms</li><li>Complimentary Employee Meals<br><br></li></ul><strong>Schedule &amp; Hours<br><br></strong><ul><li>Full time in (early mornings, days, evenings, overnights, or weekends) according to the assigned shifts as per the operation requirements.</li></ul>

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.<br><br>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.<br><br>Join our motivated and vibrant Team and build your career with us.<br><br><br><br>Job Description<br><br>Responsibilities<br><br>Beverage Operations Management:<br><br>· Oversee all aspects of beverage operations, ensuring quality service and consistent product delivery across all food and beverage outlets.<br><br>· Manage beverage service during peak and off-peak times, ensuring that guest expectations are exceeded at all times.<br><br>· Ensure the efficient operation of bars, lounges, and other beverage-related services, maintaining high standards of cleanliness, organization, and presentation.<br><br>Team Leadership:<br><br>· Lead, mentor, and train the beverage team, including supervisors, bartenders, baristas, and barbacks, ensuring they meet service standards and operate efficiently.<br><br>· Foster a positive work environment, promote teamwork, and develop team members through continuous coaching and feedback to the team to enhance performance and career growth.<br><br>· Conduct performance reviews, provide feedback, identify areas for improvement support development plans, to enhance team effectiveness and ensure a motivated team culture.<br><br>Menu Development & Innovation:<br><br>· Collaborate with the culinary team and F&B Operations Manager and Director of Food & Beverage to develop and update beverage menus, ensuring creativity and variety while aligning with guest preferences and seasonal trends.<br><br>· Introduce innovative drink offerings, including signature cocktails, premium beverage selections, and local-inspired drinks, to differentiate the hotel’s beverage offerings.<br><br>· Regularly evaluate the menu, adjust recipes, and create seasonal or promotional beverage items that enhance guest experience and increase sales.<br><br>Inventory & Stock Management:<br><br>· Oversee the beverage inventory, ensuring proper storage, rotation, and control of products.<br><br>· Manage stock levels to minimize waste and ensure consistent availability of beverages, particularly high-demand items.<br><br>· Maintain accurate inventory records, conduct regular stock audits, and place timely orders based on usage trends and budget forecasts.<br><br>Cost Control & Revenue Growth:<br><br>· Develop and implement strategies to control beverage costs while maintaining product quality and guest satisfaction.<br><br>· Monitor beverage sales and analyze trends to identify opportunities for increasing revenue through upselling, promotions, and efficient operations.<br><br>· Collaborate with the culinary team and F&B Operations Manager and Director of Food & Beverage to establish beverage pricing strategies that are competitive and profitable, while ensuring alignment with brand positioning.<br><br>Guest Experience & Satisfaction:<br><br>· Ensure that all beverage service meets or exceeds the standards of quality, service, and presentation.<br><br>· Address guest complaints or concerns promptly and professionally, ensuring swift resolution to ensure maximum guest satisfaction.<br><br>· Proactively engage with guests, obtaining feedback on beverage offerings and making recommendations to enhance their experience.<br><br>Health & Safety Compliance:<br><br>· Ensure that all beverage operations comply with health and safety regulations, including safe alcohol service practices.<br><br>· Oversee the implementation and adherence to hygiene and safety procedures across all beverage areas.<br><br>· Conduct regular training with staff on safety practices, including alcohol service laws, fire safety, and safe handling of equipment.<br><br>Staff Scheduling & Budgeting:<br><br>· Develop staff schedules for beverage outlets, ensuring adequate coverage during peak hours and minimizing labor costs during slower periods.<br><br>· Work with senior management to develop and manage the beverage department's budget, ensuring that all costs are in line with financial goals.<br><br>· Monitor staffing levels and adjust as necessary based on business needs and guest demand.<br><br>Reporting & Documentation:<br><br>· Prepare and submit weekly and monthly reports on beverage sales, inventory levels, team performance, and guest feedback.<br><br>· Maintain accurate records of all beverage-related transactions, including orders, receipts, and financial documentation.<br><br>· Provide insights and recommendations to senior management for continuous improvement.<br><br>Collaboration with Other Departments:<br><br>· Work closely with the Food & Beverage team, kitchen staff, housekeeping, and other departments to ensure seamless service and guest satisfaction.<br><br>· Collaborate with marketing and events teams to develop beverage-related promotions, themed nights, and special events that enhance guest experience and increase sales.<br><br>Promotions & Events:<br><br>· Organize and manage beverage-focused promotions, events, and seasonal offerings to attract guests and drive sales.<br><br>· Coordinate with the events team to ensure that beverage offerings meet the needs and expectations of large-scale functions, banquets, or special events.<br><br>Additional Responsibilities:<br><br>· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.<br><br><br><br>Qualifications<br><br>perience/Certificates/Education<br><br>· Experience: Minimum of 3-5 years in a supervisory / leadership role in beverage management, preferably a luxury hospitality environment. Experience in managing beverage operations, menu development, cost control, and staff leadership. Strong background in beverage sales, with experience in maximizing revenue and controlling costs.<br><br>· Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Certification in beverage management, mixology, or sommelier training is a plus.<br><br>· Skills & Attributes:<br><br>o Strong leadership and people management skills.<br><br>o Excellent interpersonal and communication abilities.<br><br>o Attention to detail and strong organizational skills.<br><br>o Proven ability to manage multiple priorities and meet deadlines.<br><br>o Ability to handle confidential and sensitive information.<br><br>o In-depth knowledge of beverage trends, mixology, and premium beverage offerings.<br><br>o Ability to create unique and appealing beverage menus tailored to guest preferences.<br><br>o Strong financial acumen and experience in managing budgets, costs, and profitability.<br><br>o Proficiency in relevant software and MS Office Suite.<br><br>o Professional and well-presented at all times.<br><br>o Customer-centric approach with a passion for hospitality.<br><br>o Proactive problem-solver with a solutions-oriented mindset.<br><br>o Ability to work in a fast-paced, dynamic environment.<br><br>o Must be able to handle multiple tasks and adapt to changing priorities.<br><br>· Language:<br><br>o Excellent reading, writing and oral proficiency in English language.<br><br>o Ability to speak other languages and basic understanding of local languages will be an advantage.<br><br><br><br>Additional Information<br><br>experience is an asset<br><br>Prior experience working with Opera or a related system<br><br>Strong interpersonal and problem solving abilities<br><br>Fluency in English, additional languages are a plus

<strong>Company Description<br><br></strong>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br><strong>Job Description<br><br></strong><ul><li>Develops a training strategy for the hotel. </li><li>Plan orientation trainings and deliver these training according to the plans. </li><li>Supervises the development of the Annual Training Plan. </li><li>Conducts follow-up studies of all completed training to evaluate and measure results. </li><li>Modifies programs as needed. </li><li>Develops effective training materials utilizing a variety of media. </li><li>Develops trainer development programs and coach others involved in training efforts, providing effective growth and development opportunities. </li><li>Displays leadership in guest hospitality and creates positive atmosphere for guest relations. </li><li>Observes service behaviours of associates and provides feedback to individuals and/or managers. </li><li>Monitors enrolment and attendance at training. </li><li>Reviews comment cards and guest satisfaction results to identify areas of improvement. </li><li>Measures transfer of learning from training courses to the operation. </li><li>Develops and monitors spending against the departmental budget. </li><li>Exemplifies the desired Rixos culture. </li><li>Identifies performance gaps and work with managers to develop and implement appropriate training to improve performance. </li><li>Evaluates the trainer’s performance and effectiveness of training programs and provide recommendations for improvement. </li><li>Research new technologies and methodologies in workplace learning and presenting this research</li><li>Stays up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses. </li><li>Helps line managers and trainers solve specific training problems, either on a one-to-one basis or in groups. </li><li>Manages the delivery of training and development programs. </li><li>Conducts appraisals for the talent development team. </li><li>Ensures statutory training requirements are met. </li><li>Prepares development plan for subordinates. </li><li>Designs, develops, and produces Managerial training materials and hand-outs. </li><li>Observes employees’ performance improvement. </li><li>Be present during operation to make sure that the quality of service provided is in parallel with the hotel service standards. </li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). </li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. </li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. </li><li>To provide carrying chemicals safely, carrying, storing and using in accordance with </li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. </li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description. <br><br></li></ul>Qualifications<br><br><ul><li>Education: Bachelor Degree in related field</li><li>Experience: At least 3 years of experience at the managerial level</li><li>Foreign Language: Outstanding level of English</li><li>Courses and Training: Prior attendance in courses and seminars in the field. </li><li>Computer Literacy: Excellent computer skills</li><li>Special Qualifications: Leader, adaptable, works under pressure, proactive, results driven, thoroughness, time management, communication proficient, analytical skills. <br><br></li></ul>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity &amp; Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

<p><strong>General Manager</strong></p><p><strong>Longevity Hub by Clinique La Prairie | Sharm el-Sheikh, Egypt</strong></p><p><br></p><p><em>About Clinique La Prairie</em></p><p><em>Founded in 1931 in Montreux, Switzerland, Clinique La Prairie is internationally recognised for its pioneering approach to health and longevity, combined with exceptional Swiss hospitality.</em></p><p><em>Our Longevity Hubs bring the Clinique La Prairie method to selected international destinations, combining advanced longevity, wellbeing and aesthetic solutions with personalised guest experiences.</em></p><p><br></p><p><strong>The opportunity</strong></p><p>We are seeking a commercially driven General Manager to lead our Longevity Hub in Sharm el-Sheikh.</p><p>You will take responsibility for the Hub’s operational and financial performance, business development, guest experience and team leadership. Combining strategic thinking with an active presence in daily operations, you will grow the business while ensuring every guest receives the personalised care and service that define Clinique La Prairie.</p><p>Reporting to the Director of Development &amp; Operations – Longevity Hubs, you will work closely with local and international stakeholders to translate our brand vision into a successful operation.</p><p>Your key responsibilities</p><p><br></p><p><strong>Drive sales and business growth</strong></p><ul><li>Develop and implement sales strategies to achieve and exceed revenue targets.</li><li>Promote memberships, treatments and wellness programmes, identifying new business opportunities and building lasting client relationships.</li><li>Strengthen upselling and cross-selling opportunities while ensuring recommendations reflect each guest’s needs.</li><li>Take accountability for both individual and team sales performance.</li></ul><p><br></p><p><strong>Deliver an exceptional guest experience</strong></p><ul><li>Maintain consistently high standards of personalised service, discretion and care.</li><li>Act as a key contact for VIP guests and cultivate long-term guest loyalty.</li><li>Represent the brand and clearly communicate the value of our treatments, products and programmes.</li></ul><p><br></p><p><strong>Lead and develop the team</strong></p><ul><li>Build, motivate and manage a cohesive, high-performing team.</li><li>Create a culture of respect, accountability and service excellence.</li><li>Ensure ongoing training and professional development across the team.</li></ul><p><br></p><p><strong>Manage performance and operations</strong></p><ul><li>Define operational priorities, growth plans and measurable performance indicators.</li><li>Manage budgets, forecasts and regular reporting to corporate management.</li><li>Continuously improve operational efficiency, service quality and profitability.</li><li>Ensure compliance with applicable regulations, internal policies and brand standards.</li></ul><p><br></p><p><strong>Your profile</strong></p><ul><li>A master’s degree or equivalent in Business, Management, Sales or Marketing.</li><li>At least five years of leadership experience in a luxury or wellness environment.</li><li>A proven track record in sales growth and business development, ideally within luxury hospitality, wellness or medical services.</li><li>Strong commercial judgement, with experience in budgeting, financial planning and performance management.</li><li>Excellent leadership, organisational and communication skills, with the ability to inspire teams from diverse backgrounds.</li><li>Confidence in managing demanding guest expectations with discretion, patience and tact.</li><li>High emotional intelligence, cultural adaptability and a proactive, solution-oriented approach.</li><li>Fluency in English; Arabic or other additional languages would be an advantage.</li><li>Willingness to travel to Switzerland and other Clinique La Prairie locations for onboarding, training and business needs.</li></ul><p><br></p><p>Experience collaborating with Egyptian and European stakeholders, as well as additional qualifications in sales leadership, luxury brand management or healthcare management, would be an advantage.</p><p><br></p><p>Why join us?</p><p>This role offers the opportunity to shape the performance and guest experience of a Longevity Hub within an internationally recognised brand. You will work at the intersection of longevity, wellbeing and luxury hospitality, with opportunities for collaboration and ongoing training across the Clinique La Prairie network.</p><p><br></p><p>Apply</p><p>If you combine a passion for people and wellbeing with the commercial expertise to lead a successful luxury operation, we would welcome your application.</p><p>Please submit your CV and a cover letter outlining your relevant leadership experience and commercial achievements.</p>

<strong>Company Description<br><br></strong>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br><strong>Job Description<br><br></strong><ul><li>Oversees the day-to-day operations of the People &amp; Culture department, ensuring that all activities are carried out efficiently, accurately, and in accordance with company policies and established procedures.</li><li>Coordinates the implementation of approved People &amp; Culture plans, initiatives, and projects and monitors progress against agreed deadlines and objectives.</li><li>Ensures that People &amp; Culture services are delivered consistently across departments and properties, where applicable, in line with company standards and operational requirements.</li><li>Identifies operational challenges, administrative gaps, and opportunities for process improvement and recommends appropriate corrective actions to the Director of People &amp;Culture.</li><li>Supports the Director of People &amp; Culture in preparing departmental objectives, operational plans, budgets, and periodic performance reports.</li><li>Coordinates recruitment activities with department heads and hiring managers to ensure that approved vacancies are filled within the required timeframe and according to established recruitment standards.</li><li>Reviews manpower requisitions, monitors vacancy status, and follows up on recruitment progress, highlighting critical positions and staffing shortages to the Director of People &amp; Culture.</li><li>Ensures that recruitment documentation, candidate assessments, interview records, reference checks, and employment approvals are completed in accordance with company procedures.</li><li>Supports the effective utilization of internal talent by coordinating internal transfers, promotions, employee referrals, and internal vacancy announcements.</li><li>Monitors recruitment sources, hiring costs, time-to-fill, and recruitment outcomes and prepares reports to support continuous improvement in staffing efficiency.</li><li>Coaches hiring managers on recruitment procedures, interviewing techniques, candidate evaluation, and the importance of fair and consistent selection practices.</li><li>Ensures the effective coordination of pre-employment formalities, joining procedures, orientation programs, probationary reviews, and employee integration activities.</li><li>Monitors the completion and accuracy of employee documentation, employment contracts, personnel files, and required system records.</li><li>Coordinates employee transfers, promotions, changes in employment status, contract renewals, and separation procedures in accordance with approved policies.</li><li>Ensures that exit interviews are conducted where applicable, feedback is documented, and recurring concerns are reported to the Director of People &amp; Culture for appropriate action.</li><li>Coordinates the timely completion of clearance procedures, final employment documentation, and other required formalities for departing employees.</li><li>Supports the maintenance of a positive working environment by promoting open communication, mutual respect, employee engagement, and professional workplace relationships.</li><li>Handles routine employee relations matters within the scope of delegated authority and escalates complex, sensitive, or high-risk cases to the Director of people &amp; Culture.</li><li>Ensures that employee grievances, concerns, and complaints are documented, followed up, and addressed fairly, confidentially, and in accordance with company policies and applicable legislation.</li><li>Coordinates employee engagement initiatives, communication activities, recognition programs, and welfare events in collaboration with the relevant departments.</li><li>Follows up on Employee Engagement Survey action plans with department heads, monitors completion, and reports progress and outstanding actions.</li><li>Supports the consistent application of disciplinary procedures, ensures that relevant documentation is maintained, and coordinates disciplinary committee meetings when required and authorized.</li><li>Monitors employee turnover, absenteeism, grievances, and other employee relations indicators and highlights trends requiring management attention.</li><li>Coordinates the implementation of the annual training plan in cooperation with the Learning and Development team and departmental trainers.</li><li>Monitors mandatory training completion, departmental training records, orientation attendance, and compliance with established training requirements.</li><li>Supports the identification of employee development needs through performance appraisals, departmental feedback, and operational observations.</li><li>Coordinates leadership development, cross-training, career development, and internal mobility initiatives in line with approved talent management plans.</li><li>Ensures that training records, attendance sheets, evaluation forms, and supporting documents are maintained accurately and are available for audits when required.</li><li>Coordinates the annual performance appraisal process, communicates deadlines, monitors completion, and follows up with department heads on outstanding evaluations.</li><li>Supports the preparation and monitoring of individual development plans and follows up on agreed development actions with employees and their managers.</li><li>Maintains updated records of internal promotions, high-potential employees, and identified development opportunities to support succession planning activities.</li><li>Coordinates talent review meetings and prepares the relevant employee data, reports, and documentation for management discussion.</li><li>Ensures that performance management procedures are applied consistently and that employee assessment documentation is completed in accordance with company guidelines.</li><li>Coordinates the preparation and verification of employee information required for payroll processing, including attendance, overtime, leave, employee movements, and other authorized payroll inputs.</li><li>Works closely with the Finance and Payroll teams to investigate payroll discrepancies, resolve data issues, and ensure timely submission of required information.</li><li>Monitors employee attendance, overtime, leave balances, absenteeism, and related reports to identify discrepancies and support effective labor cost control.</li><li>Coordinates the administration of employee benefits, medical insurance, recognition programs, and other approved employee welfare initiatives.</li><li>Maintains the confidentiality of salary and employee compensation information and ensures that changes to employee compensation are processed only with the required approvals.</li><li>Assists in preparing manpower cost reports, payroll summaries, and employee-related financial data for review by the Director of People &amp; Culture and Finance.</li><li>Ensures the accuracy, completeness, confidentiality, and proper maintenance of personnel files, employee records, P&amp;C databases, and electronic documentation.</li><li>Monitors the preparation and submission of monthly People &amp; Culture ports, including headcount, vacancies, turnover, absenteeism, labor costs, overtime, and employee movements.</li><li>Ensures that P&amp;C systems and employee databases are updated promptly following recruitment, transfers, promotions, salary changes, and employee separations, subject to the required approvals.</li><li>Coordinates the preparation of P&amp;C reports, presentations, dashboards, and supporting documentation for management meetings and internal reviews.</li><li>Ensures that employee information is accessed, processed, retained, and disclosed only in accordance with applicable data protection requirements and company policies.</li><li>Monitors the maintenance of employee notice boards and internal P&amp;C communication channels to ensure that approved information is accurate and up to date.</li><li>Ensures that day-to-day P&amp;C procedures are carried out in accordance with applicable labor legislation, company policies, and approved operational standards.</li><li>Monitors employment documentation, statutory records, and required submissions to relevant governmental and regulatory authorities, in coordination with the responsible parties.</li><li>Supports internal and external P&amp;C audits by preparing required documents, reviewing personnel records, and following up on identified corrective actions.</li><li>Monitors the validity and completeness of employment-related documentation and escalates potential compliance risks to the Director of People &amp; Culture.</li><li>Coordinates the implementation of approved corrective and preventive actions arising from audits, inspections, and compliance reviews.</li><li>Supervises and coordinates assigned People &amp; Culture team members, ensuring clear task allocation, accountability, and timely completion of departmental responsibilities.</li><li>Provides day-to-day guidance and coaching to P&amp;C team members to improve service quality, technical knowledge, productivity, and professional development.</li><li>Identifies training needs within the P&amp;C team and coordinates appropriate learning opportunities to strengthen operational capability.</li><li>Encourages collaboration between People &amp; Culture and other departments to resolve operational issues and improve employee service delivery.</li><li>Maintains effective working relationships with department heads, employees, and support functions while ensuring appropriate confidentiality and professional conduct.</li><li>Acts on behalf of the Director of People &amp; Culture during periods of absence when formally delegated, within the limits of approved authority and company procedures.</li><li>Maintains regular communication with department heads to address staffing requirements, employee concerns, training needs, and other P&amp;C operational matters.</li><li>Participates in departmental and management meetings as required and provides accurate P&amp;C updates, reports, and follow-up actions.</li><li>Advises managers on the practical application of P&amp;C policies and procedures and refers matters requiring management approval or specialist advice to the appropriate authority.</li><li>Supports the implementation of organizational initiatives and operational changes by coordinating employee communication and following up on agreed activities.</li><li>Promotes a service-oriented approach within the P&amp;C department and ensures that employee and management inquiries are handled professionally and within reasonable timeframes.</li><li>Supports the implementation of the property's occupational health and safety procedures within the scope of P&amp;C responsibilities.</li><li>Coordinates employee safety orientation and relevant mandatory training in cooperation with the Safety and Security departments.</li><li>Participates in emergency response activities when assigned and supports employee communication and attendance coordination during emergency situations.</li><li>Ensures that work-related incidents involving employees are reported and documented through the established procedures and referred to the appropriate departments for investigation and follow-up.</li><li>Promotes environmental awareness within the P&amp;C department and encourages responsible consumption of paper, stationery, water, energy, and other resources.</li><li>Supports the implementation of approved energy-saving, waste reduction, recycling, and environmental protection initiatives.</li><li>Ensures that any chemicals or hazardous materials handled within assigned duties are managed safely and in accordance with applicable legislation and property procedures.</li><li>Complies with applicable quality management, food safety management, environmental management, and occupational health and safety requirements relevant to the position.</li><li>Participates in departmental training, inspections, and audits related to applicable management systems and follows up on assigned corrective actions.</li><li>Maintains strict confidentiality regarding employee records, compensation information, investigations, and other sensitive People &amp; Culture matters.</li><li>Demonstrates professional conduct, integrity, fairness, accountability, and compliance with the organization's code of conduct and policies.</li><li>Ensures that all assigned responsibilities are performed in accordance with the hotel's service standards, operating procedures, and organizational values.</li><li> Performs any additional duties assigned by the Director of People &amp; Culture, General Manager, or hotel management that are consistent with the position and operational requirements.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Education: Bachelor`s degree or 2-years degree from an accredited university in licentiate of law, Human Resources, Business Administration, or related major</li><li>Experience: 4 years’ experience in the human resources, management operations, or related professional area.</li><li>Foreign Language: Sufficient level of English to be able to write reports according to international standards.</li><li>Courses and Training: Sufficient theoretical and practical background. Prior attendance in courses and seminars in the field.</li><li>Computer Literacy: MS Office applications.</li><li>Skills: Has good command of the legislation and procedures related to the job and department. Is familiar with other processes that affect the job. Is responsible for managing and/or implementing sub-process. Expected to integrate and coordinate an important unit of the facility.<br><br></li></ul><strong>Additional Information<br><br></strong>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity &amp; Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.<br><br>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.<br><br>Join our motivated and vibrant Team and build your career with us.<br><br><br><br>Job Description<br><br>Culture <br><br>• Lead continued development of organisational culture and staff engagement strategies. <br><br>• Support and advise the Executive Team on organisational change management, providing advice <br><br>and support to the wider organisation. <br><br>People <br><br>• Manage and lead staff development and performance processes: <br><br>o Support line managers through the performance review & development cycle, including <br><br>performance improvement plans and development needs analysis. <br><br>o Ensure the HR lifecycle of employees is managed in accordance with external standards as <br><br>well as what works for us, and advise senior management on staff attraction and retention <br><br>strategies. <br><br>employment conditions; and and related legislation. <br><br>• Conduct remuneration benchmarking, and advise on strategies and practices for allowances and <br><br>equity across jurisdictions. <br><br>• Manage or advise senior management on all employment relations matters, managing grievance <br><br>and misconduct claims in accordance with policy, including end to end investigations, and <br><br>liaise with representative bodies as required. <br><br>• Manage the administration of any workers’ compensation claims and return to work coordination <br><br>for any staff returning after extended leave. <br><br>• Develop and maintain employment-related policies and procedures, and ensure their consistent <br><br>implementation across the organisation, in coordination with the National Operations <br><br>Coordinators. <br><br>• Assist senior management to ensure the organisation complies with its obligations under work <br><br>health & safety legislation, in coordination with the National Operations Coordinators. <br><br>• Support recruitment as required in conjunction with the National Operations Coordinators. <br><br>Administration <br><br>• Ensure all employment-related documentation is compliant and fit for purpose. <br><br>• Undertake administrative tasks relating to the role and / or the team. <br><br>• Prepare reports and undertake any other tasks as required. <br><br>General <br><br>All staff have a responsibility to: <br><br>• develop and maintain a good knowledge of the role and policies. <br><br>• attend, and contribute actively and constructively at staff meetings. <br><br>• maintain appropriate records, assist with office administration, such as files, computer and <br><br>precedent systems. <br><br>• seek opportunities for personal and professional development, particularly related to the team <br><br>and position’s specific areas of responsibility. <br><br>• respond to requests by clients and fellow staff in a knowledgeable, professional, constructive <br><br>and respectful manner. <br><br>• provide accurate and timely data and information for reporting, fundraising and <br><br>communications purposes.<br><br><br><br>Qualifications<br><br>Prior experience in a People & Culture role a plus;<br><br>A minimum of 2+ years of HR experience in the above areas;<br><br>Thorough underdstanding of HR policies and procedures, and knowledge regulations relating around HR practices;<br><br>A degree or relevant qualification in HR;<br><br><br><br>Additional Information<br><br>experience is an asset<br><br>Prior experience working with Opera or a related system<br><br>Strong interpersonal and problem solving abilities<br><br>Fluency in English, additional languages are a plus

Company Description<br><br>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br>Job Description<br><br>Control the food and beverage operations and ensure that the operations are conducted in the best manner according to the principles determined by Rixos Hotels Egypt management. Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets and communicate and ensure adoption of these targets. Communicate the Food and Beverage Manager’s decisions to subordinate employees and ensure implementation of these decisions in the best manner. Manage all business and functions of the F&B Department. Manage operations to ensure the highest quality delivery of food and beverage products and service. Control and analyse the below points: Sales and costs Display quality and service standards of F&B products Ensure proper use, protection and maintenance of departmental utensils and equipment Conduct activities to increase customer satisfaction and, enhance service quality. Consolidate business relationships between employees in the department. Manage pre-interviews, recruitment, performance upgrades, leadership, disciplinary action and business follow-up. Responsible for preparing training programmes for the F&B Department and the trainings of employees in his/her department. Organise meetings to obtain data and achieve results. Make plans with department managers in order to deliver successful organisations within the hotel. Assist the Food and Beverage Manage in updating the below areas related to food and beverages according to the hotel’s policies and procedure:  Finance, standards, employees and trainings, outlets and recreation/entertainment  Conduct promotional activities to increase sales and conduct meetings for banquet organisations  Ensure protection, maintenance and replacement of materials and utensils. Research opportunities for professional self-development. Monitor and prepare reports on the work schedules and performance assessments of subordinate supervisor and employees. Implements and monitors employee-related decisions made during the management meetings. Make effort and ensure others make effort to make the facility’s image understood, remembered and enhanced through top-notch services both inside and outside of the facility. Responsible for supervisors and employees at all levels in the department. Maintain good relationship with service or product suppliers. Find solutions to employee issues and problems, continuously create an atmosphere of working in unity and collaboration, and inspire the spirit of teamwork. Take part in the Food Safety Team and attend MR meetings. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description. <br><br>Qualifications<br><br>Education: 4-year bachelor's degree Experience: At least 10 years’ experience in the industry. Foreign Language: Sufficient level of English to communicate effectively with guests and employees. Courses and Training: Requires comprehensive theoretical and practical background and attendance in courses and seminars in the related field. Computer Literacy: MS offıce applications. Skills: Good command of legislation, laws and procedures related to the job and other departmental processes. Required to follow up changes, identify their impact on the department, and suggest suitable solutions. Expected to manage an important unit on a facility basis. <br><br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description<br><br>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.<br><br>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.<br><br>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh<br><br>Job Description<br><br> Senior manager in the Food and Beverage Department responsible for all operations related to food and beverages. Control the food and beverage operations according to the principles determined by Rixos Hotels Egypt management. Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets and communicate and ensure adoption of these targets. Communicate decisions from the general management to subordinate employees, implement and ensure implementation of these decisions in the best manner. Manage all business and functions of the F&B Department. Maximise the department’s profitability through operations. Manage operations to ensure the highest quality delivery of food and beverage products and service. Control and analyse the below points:<br><br> Sales and costs<br><br> Display quality and service standards of F&B products<br><br> Ensure proper use, protection and maintenance of departmental utensils.<br><br> Conduct activities to increase customer satisfaction and, enhance service quality.<br><br> Consolidate business relationships between employees in the department. Responsible for preparing training programmes for the F&B Department and the trainings of employees in his/her department. Organise meetings to obtain data and achieve results. Prepare and offer new menus and beverage lists, taking into account the purchasing power of guests and the region. Make plans with department managers in order to deliver successful organisations within the hotel. Attend departmental meetings and the Head Office meeting according to the hotel management calendar. Update the below areas related to food and beverages according to the hotel’s policies and procedures:<br><br> Finance, standards, employees and trainings, outlets and recreation/entertainment<br><br> Conduct promotional activities to increase sales and conduct meetings for banquet organisations<br><br> Ensure protection, maintenance and replacement of materials and utensils.<br><br> Prepare and monitor monthly and annual F&B departmental budget. Arrange for minimum and maximum storage of materials and utensils that belong to the F&B Department. Contribute to preparing the hotel’s income plans and marketing programmes. Research opportunities for professional self-development. Deliver the income and expenses of the F&B Department in line with the facility’s budget discipline. Develop plans based on data of previous years. Determine staffing requirements (such as permanent, seasonal and interns etc.) for the following year, in line with the budget availability and upon the General Manager’s approval. Create the necessary motivational environment to ensure and increase productivity and success of current staff and develop necessary arguments to ensure F&B Department employees’ commitment to the facilities. Ensure order and control of communication, as effective communication will also increase productivity in the F&B Department. Review the departmental reports, income statements, guest relations reports, technical service reports, and departmental communication logs on a daily basis. Conduct brainstorming sessions and group work to unleash employees’ talents. Take part in the Food Safety Team and attend MR meetings. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness. Carry out all responsibilities related to the quality management and food safety systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description. <br><br>Qualifications<br><br> Education/Experience: 4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods. Foreign Language: Sufficient level of English to communicate effectively with guests and employees. Courses and Training: Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field. Computer Literacy: MS Office applications. Skills: Good command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programmes/software in the related field. Responsible for carrying out and coordinating complex activities in different fields.

Company Description<br><br>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.<br><br>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.<br><br>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh<br><br>Job Description<br><br>The Kids Club Manager is responsible for overseeing the daily operations, programming, and team management of the Kids Club. This role ensures that all children’s activities are delivered in a fun, safe, and engaging environment that aligns with the entertainment standards.<br><br>Oversee the day-to-day operations of the Kids Club, ensuring cleanliness, safety, and adherence to company standards. Develop, implement, and evaluate a dynamic schedule of age-appropriate activities and themed events. Manage Kids Club inventory, supplies, and budget under the supervision of the Entertainment Manager. Recruit, train, and supervise Kids Club team to maintain high service and safety standards. Deliver exceptional customer service and create memorable experiences for children and families. Communicate effectively with parents/guardians regarding their children’s participation and well-being. Handle guest feedback, concerns, and incidents promptly and professionally. Collaborate with the Entertainment Manager to plan and promote new and creative programs, themed events, and seasonal activities. Maintain accurate records of incidents, attendance, and staff certifications. <br><br>Qualifications<br><br>Degree or diploma in Hospitality, Education, Recreation, Childcare, or related field. Minimum 2 years of experience in children’s recreation, childcare, or entertainment management in similar role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Knowledge of child safety and safeguarding procedures. Creative, energetic, and passionate about working with children. Flexibility to work evenings, weekends, and holidays as required.

<strong>Company Description<br><br></strong>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.<br><br>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.<br><br>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh<br><br><strong>Job Description<br><br></strong>Position Overview<br><br>We are seeking an experienced and service-driven <strong>Lobby Manager</strong> with a strong background in <strong>beverage operations</strong> to oversee the lobby experience and ensure exceptional guest service. The ideal candidate combines polished hospitality skills with solid knowledge of beverages, bar operations, and service standards.<br><br>The Lobby Manager will be responsible for creating a welcoming, energetic, and sophisticated lobby environment while supporting beverage service and coordinating closely with the Front Office, Food &amp; Beverage, and other hotel departments.<br><br>Key Responsibilities<br><br><ul><li>Manage the daily operation and guest experience within the hotel lobby.</li><li>Welcome and engage guests, ensuring a warm, professional, and personalized experience.</li><li>Oversee lobby beverage service, including coffee, cocktails, mocktails, wines, spirits, and other beverage offerings.</li><li>Maintain high standards of beverage presentation, quality, and service.</li><li>Lead, coach, and motivate lobby and beverage service team members.</li><li>Monitor service levels and proactively resolve guest concerns or complaints.</li><li>Coordinate with Food &amp; Beverage, Front Office, Housekeeping, and Events teams to ensure seamless operations.</li><li>Monitor beverage inventory, par levels, requisitions, and product availability.</li><li>Support beverage cost control, wastage reduction, and adherence to company standards.</li><li>Ensure compliance with hygiene, food safety, licensing, and responsible alcohol-service requirements.</li><li>Maintain the lobby’s appearance, ambiance, cleanliness, and overall presentation.</li><li>Assist with lobby activations, promotions, tastings, seasonal concepts, and special events.</li><li>Develop and maintain strong relationships with regular guests and VIPs.</li><li>Monitor guest feedback and identify opportunities to improve the lobby and beverage experience.</li><li>Prepare operational reports and communicate relevant issues and opportunities to management.</li><li>Ensure team members consistently follow SOPs, grooming standards, and service procedures.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Minimum 3–5 years of experience in hospitality, preferably in a hotel, lounge, bar, restaurant, or upscale F&amp;B environment.</li><li>Previous supervisory or management experience is required.</li><li>Strong beverage knowledge, including cocktails, spirits, wine, coffee, mocktails, and contemporary beverage trends.</li><li>Experience with beverage service, inventory management, and cost control.</li><li>Excellent communication and interpersonal skills.</li><li>Strong guest-service mindset with the ability to handle VIP and high-profile guests professionally.</li><li>Confident leadership and team-management abilities.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work in a fast-paced, multicultural hospitality environment.</li><li>Professional appearance and excellent grooming standards.</li><li>Flexibility to work evenings, weekends, holidays, and during special events.</li><li>Hospitality, Hotel Management, or related qualification is preferred.</li><li>Relevant beverage certifications are an advantage.<br><br></li></ul><strong>Additional Information<br><br></strong>Key Competencies<br><br><strong>Guest Experience | Beverage Expertise | Leadership | Communication | Problem Solving | Service Excellence | Commercial Awareness | Team Development | Attention to Detail<br><br></strong>Success in This Role<br><br>Success will be measured by delivering a consistently exceptional lobby experience, maintaining high beverage and service standards, developing a strong team culture, controlling beverage costs, and creating a lobby environment that encourages guest engagement, repeat visits, and positive feedback.