وظائف تقنية المعلومات في مصر

Company Overview:<br>Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.<br>Our Vision and Values:<br>We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:<br>Excellence Responsibility Empowerment Connectivity Courage<br>Job Purpose The role of the AI Consultant and Operations Engineer at Dar will be to advise business and design teams on the adoption of artificial intelligence, translate operational and workflow challenges into practical AI use cases, and provide functional and technical support for developed and deployed AI applications. They combine consultative engagement with hands-on deployment, testing, troubleshooting, user enablement, and service reliability to drive adoption and value realization across the project lifecycle.<br>Key Responsibilities:The role encompasses, but is not restricted to, the following responsibilities:Configure, test, and validate AI tools and agents prior to rollout, including user acceptance testing with business stakeholders (mainly internal). Act as first and second line support for deployed AI applications, triaging incidents, diagnosing root causes, and escalating to engineering teams when required Assist technical leads in reviewing AI agents solutions architecture set by business units Monitor adoption, usage, and service performance (KPIs, metrics) of AI applications and report on issue trends and resolution times. Engage with design, engineering, and corporate teams to advise on AI tools and use cases prototyped by the business units. Gather and document requirements and success criteria, and translate them into functional specifications for AI solutions Maintain support documentation, knowledge base articles, user guides, and FAQsDeliver training, onboarding sessions, and demonstrations to help teams adopt AI tools effectively and responsibly. Stay current with AI trends and suggest improvements to existing tools, workflows, and support processes Support project planning, documentation, and presentations. Contribute to change management, mentoring, and knowledge sharing within the company. Qualifications:Must have a degree in Computer Science, Artificial Intelligence, Data Science, Engineering, or related field Preferred 1-3 years professional experience in at least 2 of the following areas: AI or technology consulting, business analysis, requirements gathering, solution delivery, and digital transformation Must have 1-3 years professional experience in at least 2 of the following areas: application or product support, incident and service management, user training and enablement, testing and user acceptance testing, AI systems deployment Working knowledge of AI, ML, and LLM concepts, with the ability to explain them clearly to non-technical audiences, is a must Must have proficiency in Python and SQL for scripting, data queries, and troubleshooting Experience working with APIs and integrating third-party AI services is preferable Familiarity with ticketing and ITSM platforms (such as BMC Helix, Jira Service Management or Service Now) and with monitoring and logging tools, is preferable Experience preparing documentation, training material, and stakeholder presentations, is preferred Excellent communication, stakeholder management, and problem-solving skills, and ability to work in a team environment is a must This position is mainly internal client-facing, hence a high client-centric mindset and consulting interest is a must Familiarity with AEC tools (Revit, Rhino, Auto CAD, Navisworks) is a plus.<br>Equal Opportunity Statement<br>While we carefully review all applications, only candidates who meet the specified requirements will be contacted for further consideration. We appreciate your understanding and thank you for your interest.

Job Summary Tech Mahindra Egypt is seeking a motivated and experienced German Talent Acquisition Specialist to join our growing Talent Acquisition team in Cairo. The ideal candidate will have 2-4 years of end-to-end recruitment experience and strong German language skills (minimum B2 level). This role will be responsible for sourcing, attracting, assessing, and hiring German-speaking talent while partnering closely with hiring managers to support business growth and hiring objectives.<br>About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, business operations, and digital transformation services to international clients. With two offices across Cairo and a workforce of more than 1,000 employees, we offer a dynamic, collaborative, and multicultural environment where talented professionals can learn, grow, and build rewarding careers.<br>As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you will gain exposure to world-class clients, innovative technologies, and international best practices while contributing to the delivery of exceptional customer experiences and business solutions. At Tech Mahindra Egypt, we are committed to fostering an inclusive workplace that encourages continuous learning, professional development, and career advancement.<br>Key Responsibilities Manage the full recruitment lifecycle from sourcing to offer management and onboarding. Source qualified candidates through job boards, social media platforms, referrals, networking channels, and direct search techniques. Conduct candidate screening, interviews, and assessments in both German and English. Evaluate candidates' qualifications, experience, language proficiency, and cultural fit. Partner with hiring managers to understand hiring needs, role requirements, and recruitment priorities. Coordinate and schedule interviews between candidates and hiring managers. Maintain accurate candidate records and recruitment activities within the Applicant Tracking System (ATS). Build and maintain talent pipelines for current and future hiring needs. Deliver an exceptional candidate experience throughout the recruitment process. Track recruitment metrics and provide regular hiring updates and market insights. Support employer branding initiatives to attract German-speaking talent. Stay informed about labor market trends, hiring practices, and recruitment best practices, particularly within German-speaking markets.<br>Required Qualifications Bachelor's degree in human resources, Business Administration, or a related field.2-4 years of experience in Talent Acquisition, Recruitment, or Executive Search. German language proficiency at B2 level or higher (mandatory). Strong command of English, both written and verbal. Experience recruiting for German-speaking, multilingual, or international roles. Hands-on experience with Applicant Tracking Systems (ATS) and recruitment technologies. Strong interviewing, sourcing, stakeholder management, and negotiation skills. Ability to manage multiple vacancies and priorities in a fast-paced environment.<br>Preferred Qualifications Experience recruiting for Germany, Austria, or Switzerland (DACH region). Experience within BPO, Shared Services, IT, Customer Service, or multinational organizations. Knowledge of sourcing strategies, talent mapping, and recruitment analytics. Experience utilizing Linked In Recruiter and other advanced sourcing platforms.<br>Key Competencies Excellent communication and interpersonal skills Strong stakeholder management capabilities Relationship building and networking Attention to detail and organizational skills Time management and multitasking Problem-solving and decision-making abilities Results-driven mindset Customer and candidate-focused approach Strong sourcing and talent attraction capabilities Ability to work collaboratively in a dynamic environment<br>Language Requirements German: B2 level or above (Mandatory) English: Professional working proficiency<br>Why Join Us? Be part of a global organization with operations in 90+ countries. Work with international clients and diverse teams. Gain exposure to world-class recruitment practices and technologies. Enjoy excellent opportunities for career growth and professional development. Contribute to building exceptional teams that drive business success.<br>Join Tech Mahindra Egypt and play a key role in attracting top German-speaking talent while building a rewarding career within a global technology and business solutions leader.

<p>Are you a visionary <strong>Senior UX/UI Designer</strong> with a passion for crafting exceptional digital experiences? Do you thrive in a dynamic, project-based environment, leveraging your expertise to bring innovative ideas to life? We are seeking a talented and experienced Freelance Senior UX/UI Designer to join our network, contributing to exciting projects from the vibrant city of <strong>Alexandria, Egypt</strong>, with the flexibility of <strong>remote work</strong>.</p><p>As a key creative force, you will be instrumental in shaping user interfaces and experiences that are not only aesthetically pleasing but also intuitively functional and highly engaging. This is a fantastic opportunity to collaborate on diverse projects, expand your portfolio, and make a tangible impact on the success of various digital products across the Creative, Design, Art, and IT/Software Development sectors.</p><ul><li><p><strong>Overview:</strong> Dive into a world where your creativity knows no bounds. This freelance role offers the chance to lead design initiatives, from initial concept to final implementation, working with cutting-edge technologies and diverse client needs.</p></li><li><p><strong>Responsibilities:</strong></p><ul><li><p>Lead the full lifecycle of UX/UI design, from user research and wireframing to high-fidelity mockups and interactive prototypes.</p></li><li><p>Develop and maintain strong, consistent brand identities and design systems.</p></li><li><p>Collaborate effectively with cross-functional teams, including developers, product managers, and stakeholders, to ensure design feasibility and alignment with business goals.</p></li><li><p>Conduct usability testing and gather feedback to iterate and refine designs, ensuring a user-centered approach.</p></li><li><p>Present design concepts and rationale clearly and persuasively to internal teams and clients.</p></li><li><p>Stay abreast of industry trends, best practices, and emerging technologies in UX/UI design.</p></li></ul></li><li><p><strong>Skills/Technologies:</strong> You will harness your expertise in <strong>UI Design</strong>, <strong>UX Design</strong>, <strong>Graphic Design</strong>, and <strong>Design Thinking</strong>. Proficiency in tools like <strong>Figma</strong> is essential, alongside a strong command of <strong>User Research</strong>, <strong>Prototyping</strong>, <strong>Information Architecture</strong>, <strong>Interaction Design</strong>, and creating seamless <strong>Responsive Design</strong>. Your ability to conduct effective <strong>Usability Testing</strong> and demonstrate impeccable <strong>Communication</strong> skills will be key to your success.</p></li><li><p><strong>Growth Opportunities:</strong> As a freelancer, you'll gain unparalleled exposure to a variety of projects and industries, allowing you to continuously hone your skills, build a diverse portfolio, and establish yourself as a go-to expert in the design community.</p></li><li><p><strong>Team/Culture:</strong> Join a collaborative ecosystem where innovation is celebrated, and every designer's contribution is valued. While remote, you'll be part of a supportive network, fostering growth and shared success.</p></li><li><p><strong>Impact:</strong> Your designs will directly influence user satisfaction, product adoption, and ultimately, the success of the projects you touch, leaving a lasting impression on users worldwide.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience &amp; Expertise:</strong> We're seeking a seasoned professional with <strong>3-7 years of dedicated experience</strong> in UX/UI Design. You possess a proven track record of delivering impactful design solutions and are ready to take on senior-level responsibilities with autonomy.</p></li><li><p><strong>Design Mastery:</strong></p><ul><li><p>Exceptional proficiency in <strong>UI Design</strong> and <strong>UX Design</strong> principles, with a deep understanding of user-centered design methodologies.</p></li><li><p>A strong portfolio showcasing your expertise in <strong>Graphic Design</strong>, <strong>Design Thinking</strong>, and successful project outcomes.</p></li><li><p>Expert-level command of design and prototyping tools, particularly <strong>Figma</strong>.</p></li></ul></li><li><p><strong>Research &amp; Strategy Acumen:</strong></p><ul><li><p>Demonstrated experience in conducting robust <strong>User Research</strong>, translating insights into actionable design strategies.</p></li><li><p>Proficiency in <strong>Wireframing</strong>, <strong>Prototyping</strong>, <strong>Information Architecture</strong>, and <strong>Interaction Design</strong> to create intuitive user flows.</p></li><li><p>A keen eye for creating effective <strong>Responsive Design</strong> solutions across various platforms and devices.</p></li></ul></li><li><p><strong>Validation &amp; Communication:</strong></p><ul><li><p>Experience in planning and executing <strong>Usability Testing</strong> to validate design decisions and optimize user experience.</p></li><li><p>Outstanding <strong>Communication</strong>, presentation, and interpersonal skills, capable of articulating design rationale clearly and confidently.</p></li></ul></li><li><p><strong>Location &amp; Work Style:</strong> Based in <strong>Alexandria, Egypt</strong>, with the ability to excel in a <strong>remote</strong>, project-based freelance capacity.</p></li></ul><p></p>

Duties & Responsibilities: 1. Network operation Design and Planning: • Collaborate with stakeholders to assess network operation, WAN requirements and design network solutions that align with business goals. • Plan internet, extranet, VPN and POS connectivity architecture, including the selection of WAN technologies, such as MPLS, SD-WAN, and Internet-based solutions. 2. Network Implementation: • Responsible for all WAN connectivity and remote site hardware implementation project.• Deploy and configure network operation hardware and technologies, including routers, switches, WAN optimization devices, and VPN solutions. • Establish and maintain WAN connectivity among remote sites, data centers and 3rd parties. • Responsible for deploying any required change and upgrade in network access control used to aggregate QNBAA POS traffic. 3. Network operation and WAN Security: • Implement and enforce security measures and access controls to protect network operation equipment and WAN from cyber threats and unauthorized access.• Monitor WAN traffic for anomalies and security breaches.• Ensure that all QNBAA network operation equipment vulnerabilities is mitigated by planning and implement the proper actions to close them.4. Network Monitoring and Optimization: • Utilize network monitoring tools to proactively identify and address WAN performance issues.• Optimize WAN performance, bandwidth management, and resource utilization.• Perform Day to Day network monitoring and provide needed reports. 5. Troubleshooting and Support:• Responsible for all QNBAA network operation includes DR connectivity, QNBAA remote branches, remote ATMs , POS and extranet connectivity.• Implement network monitoring solutions to proactively identify and resolve network issues.• Troubleshoot and resolve operation equipment and WAN-related issues, analyzing root causes and implementing corrective actions.• Provide technical support to end-users and IT teams for operation and WAN problems.• Troubleshoot network problems, analyze root causes, and implement corrective actions.• Manage the overall daily Network Operations activity to ensure a smooth, efficient, and straight forward process is conducted.• Provide the needed escalation for network incident according to severity and prepare incident reports.6. Vendor and Service Provider Coordination:• Collaborate with WAN service providers and network operation equipment vendors to procure network services, negotiate contracts, and manage vendor relationships.• Evaluate and select WAN technologies and tools.• Participate in POC’s, Evaluation and selection of networking technologies and tools to meet organizational needs.• Participate in the Preparation of needed RFPs based on recommended design and best practice,• prepare Network availability monthly and quarterly reports to be reviewed by department head 7. Documentation and Reporting:• Maintain comprehensive documentation of network operation equipment, WAN configurations, diagrams, and inventory.• Generate reports on WAN performance, security incidents, and incident resolutions for stakeholders.• Prepare network configuration guides, documentation to be reviewed by team head as network changes occur.• Maintain all network operation’ records/files such as Backup for Network HW & SW 8. Capacity Planning:• Monitor WAN traffic and usage patterns, assess capacity requirements, and plan for WAN upgrades or expansions based on business needs.9. Network operation, WAN Policy and Compliance:• Ensure network operation, WAN practices comply with regulatory requirements, industry standards, and internal policies.• Participate in audits and assessments as required.• Participate in PCI compliance practice.10. Disaster Recovery and Redundancy:• Participate in regular BCP, analyze and implement needed enhancement.• propose BCP procedure updates to ensure the efficiency of BCP activities11. Network operation budgeting and invoicing.• Review OPEX invoicing and provide technical feedback in payment Cycle • Ensure the proper utilization of the assigned OPEX annual budget 12. Ensure correct adoption of policies and procedures to guarantee that QNB ALAHLI business is conducted in compliance with Local Laws, Internal rules and regulations, as well as, International Standards. 13. Ensure the correct functioning and implementation of Permanent Supervision system, compliance, operational risk & workplace success guidelines whenever & wherever possible

Job Summary Tech Mahindra Egypt is seeking a motivated and experienced German Talent Acquisition Specialist to join our growing Talent Acquisition team in Cairo. The ideal candidate will have 2-4 years of end-to-end recruitment experience and strong German language skills (minimum B2 level). This role will be responsible for sourcing, attracting, assessing, and hiring German-speaking talent while partnering closely with hiring managers to support business growth and hiring objectives.<br>About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, business operations, and digital transformation services to international clients. With two offices across Cairo and a workforce of more than 1,000 employees, we offer a dynamic, collaborative, and multicultural environment where talented professionals can learn, grow, and build rewarding careers.<br>As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you will gain exposure to world-class clients, innovative technologies, and international best practices while contributing to the delivery of exceptional customer experiences and business solutions. At Tech Mahindra Egypt, we are committed to fostering an inclusive workplace that encourages continuous learning, professional development, and career advancement.<br>Key Responsibilities Manage the full recruitment lifecycle from sourcing to offer management and onboarding. Source qualified candidates through job boards, social media platforms, referrals, networking channels, and direct search techniques. Conduct candidate screening, interviews, and assessments in both German and English. Evaluate candidates' qualifications, experience, language proficiency, and cultural fit. Partner with hiring managers to understand hiring needs, role requirements, and recruitment priorities. Coordinate and schedule interviews between candidates and hiring managers. Maintain accurate candidate records and recruitment activities within the Applicant Tracking System (ATS). Build and maintain talent pipelines for current and future hiring needs. Deliver an exceptional candidate experience throughout the recruitment process. Track recruitment metrics and provide regular hiring updates and market insights. Support employer branding initiatives to attract German-speaking talent. Stay informed about labor market trends, hiring practices, and recruitment best practices, particularly within German-speaking markets.<br>Required Qualifications Bachelor's degree in human resources, Business Administration, or a related field.2-4 years of experience in Talent Acquisition, Recruitment, or Executive Search. German language proficiency at B2 level or higher (mandatory). Strong command of English, both written and verbal. Experience recruiting for German-speaking, multilingual, or international roles. Hands-on experience with Applicant Tracking Systems (ATS) and recruitment technologies. Strong interviewing, sourcing, stakeholder management, and negotiation skills. Ability to manage multiple vacancies and priorities in a fast-paced environment.<br>Preferred Qualifications Experience recruiting for Germany, Austria, or Switzerland (DACH region). Experience within BPO, Shared Services, IT, Customer Service, or multinational organizations. Knowledge of sourcing strategies, talent mapping, and recruitment analytics. Experience utilizing Linked In Recruiter and other advanced sourcing platforms.<br>Key Competencies Excellent communication and interpersonal skills Strong stakeholder management capabilities Relationship building and networking Attention to detail and organizational skills Time management and multitasking Problem-solving and decision-making abilities Results-driven mindset Customer and candidate-focused approach Strong sourcing and talent attraction capabilities Ability to work collaboratively in a dynamic environment<br>Language Requirements German: B2 level or above (Mandatory) English: Professional working proficiency<br>Why Join Us? Be part of a global organization with operations in 90+ countries. Work with international clients and diverse teams. Gain exposure to world-class recruitment practices and technologies. Enjoy excellent opportunities for career growth and professional development. Contribute to building exceptional teams that drive business success.<br>Join Tech Mahindra Egypt and play a key role in attracting top German-speaking talent while building a rewarding career within a global technology and business solutions leader.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b><strong>Senior Business Analyst Salesforce</strong></b><br>RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.<br>For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.<br><b><strong>Principal Responsibilities:</strong></b><br><ul><li>Build strong partnerships with leaders and subject matter experts in Marketing, Sales, GTM, Channel/Partner Business, Operations, Customer Support, and Global Services to understand business priorities, identify technology solutions, and foster an environment of collaboration and mutual support.</li><li>Lead requirements gathering sessions, workshops, and stakeholder interviews to capture business needs and translate them into detailed functional requirements, user stories, and solution designs.</li><li>Analyze current business processes, identify gaps, and recommend scalable Salesforce solutions that improve operational efficiency and user experience.</li><li>Work closely with IT leadership and team members, including Salesforce Developers, Administrators, and Solution Architects, to deliver high-quality Salesforce solutions while partnering with business stakeholders throughout the application lifecycle.</li><li>Produce high-quality documentation, including functional specifications, process flows, acceptance criteria, process maps, training materials, and release documentation.</li><li>Support the planning, coordination, and execution of User Acceptance Testing (UAT), including test planning, defect tracking, issue resolution, and validation of business requirements.</li><li>Project Delivery Coordination: Serve as a functional lead on project teams, tracking project health, proactively managing delivery timelines, and keeping key stakeholders aligned.</li><li>Governance &amp; Best Practices: Promote platform standards and Salesforce-native best practices across cross-divisional teams to minimize technical debt.</li></ul><br><b><strong>Skills:</strong></b><br><ul><li>Strong understanding of end-to-end business processes across Sales, Marketing, Go-to-Market (GTM), Channel/Partner Business, Operations, Customer Support, and/or Global Services.</li><li>Experience partnering with business stakeholders to translate business needs into scalable Salesforce solutions.</li><li>Solid Salesforce configuration experience, including custom objects, fields, relationships, and page layouts; Salesforce flow and automation capabilities, validation rules and business logic, Reports and dashboards, security model, profiles, roles, permission sets, and sharing concepts, data management and data quality practices</li><li>Strong analytical, problem-solving, organizational, and critical-thinking skills.</li><li> Excellent written, verbal, presentation, and facilitation skills with the ability to communicate effectively with both business and technical audiences.</li><li>Proven ability to manage multiple priorities in a fast-paced, collaborative environment.</li><li>Experience working in Agile and/or Scrum delivery methodologies.</li><li>Salesforce Certified Administrator.</li></ul><br><b><strong>Education &amp; Experience:</strong></b><br><ul><li>Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent combination of education and experience.</li><li>5+ years of experience as a Salesforce Business Analyst, Salesforce Administrator, or a related CRM functional role.</li></ul><br>RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.<br>If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at <b><strong>rsa.global.talent.acquisition@rsa.com</strong></b>. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a Customer Care Advisor to join our Intellectual Property team at Clarivate. In this role, you will be responsible for providing exceptional customer service and support to internal and external customers. As the initial point of contact, you will address customer queries, troubleshoot common issues, and assist customers in resolving problems related to Clarivate's products or services. Customer Care Advisors work across various communication channels, such as phone, email, and chat to assist customers in a prompt, professional, and friendly manner.</p><br><p><b>About You – experience, education, skills, and accomplishments…&nbsp;</b></p><br><ul><li><p>Bachelor's degree or equivalent relevant work experience in customer care/service</p><br></li><li><p>1+ years of experience working in a customer support related role</p><br></li><li><p>1+ years of experience using Microsoft Office Suite, particularly Outlook, Word and Excel</p><br></li></ul><p><b>It would be great if you also had... </b></p><br><ul><li><p>Proven customer service skills including acting with urgency, being proactive, thinking like a customer, following up and following through</p><br></li><li><p>Strong interpersonal skills engaging with individuals at all levels</p><br></li><li><p>Exceptional language skills including a clear, crisp, easily understood, direct but pleasant communication</p><br></li><li><p>Excellent written and verbal (face-to-face and phone) communication and problem-solving skills&nbsp;</p><br></li><li><p>Ability to work through customer conflict and provide resolution using provided guidelines and judgement</p><br></li><li><p>Flexible and adaptable to accommodate customer and business needs</p><br></li><li><p>Ability to establish priorities, manage work independently, and meet deadlines</p><br></li><li><p>Experience training and mentoring others</p><br></li></ul><p><b>What will you be doing in this role?</b></p><br><ul><li><p>Acts as a first point of contact and provides verbal and written response to customer inquiries via multiple communication channels (phone, email, chat) utilizing the Customer Relationship Management (CRM) and/or IT Service Management (ITSM) system, ensuring that customer inquiries are handled correctly and follow all processes, procedures and best practices</p><br></li><li><p>Resolve customer inquiries and requests related to products and services in a professional, accurate, courteous and timely manner using various communication channels (phone, email, chat)</p><br></li><li><p>Maintain and document detailed customer interactions as well as ensure appropriate turnaround times and response quality to meet customer agreements</p><br></li><li><p>Prioritize and resolve issues while handling sensitive situations with customers and escalating complaints and sensitive topics to a manager, next tier of service and/or relevant department</p><br></li><li><p>Display a team-oriented and positive attitude both within the Customer Care department and when communicating and collaborating with different stakeholders to foster internal relationships with relevant departments</p><br></li><li><p>Participates in internal mentorship programs when needed, to assist in developing confident and motivated staff and ensure customers receive a consistently high-quality service</p><br></li><li><p>Assist team members with additional workloads as deemed necessary by business/customer needs&nbsp;</p><br></li><li><p>Identify when a customer is at risk and follow the adequate process by raising it to the relevant internal stakeholders&nbsp;</p><br></li><li><p>Investigate, report and document straightforward customer issues and/or enhancement requests and ensure that both internal and external stakeholders are updated as appropriate&nbsp;</p><br></li><li><p>Demonstrate Clarivate’s company values at all times&nbsp;</p><br></li><li><p>Act as a voice of the customer and report customer feedback to contribute to organizational learning and ensure best practice is coordinated across the organization</p><br></li></ul><p><b>About the Team</b></p><br><p>Our Customer Care Team consists of&nbsp;40+ individuals in the US and Belgrade. The team is made up of Service Account Managers, Senior Customer Care Advisors and Customer Care Advisors. We are a collaborative; dedicated team focused on providing the highest standard of service excellence for Clarivate's Patent Renewal Customers.</p><br><p><b>Hours of Work</b></p><br><ul><li><p>This will be a hybrid role working 2-3 days a week in our Alexandria, Virginia office</p><br></li><li><p>Full time, permanent position</p><br></li></ul><p><b>Compensation - US only</b></p><br><p>The expected base salary for this position is $44,000-55,000 USD per year.  This role is eligible for annual bonus earnings.  Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.&nbsp;In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.&nbsp;</p><br><p>#LI-Hybrid</p><br><p>#LI-LP</p><br><br><br><br><br><br><br><br><br><br><p>At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Location:</b></p><br><br>Remote - Cairo, Egypt<br><p><b>Job ID:</b></p><br><br>R0113296<br><p><b>Date Posted:</b></p><br><br>2026-08-11<br><p><b>Company Name:</b></p><br><br>HITACHI ENERGY TECHNOLOGY S.A.E.<br><p><b>Profession (Job Category):</b></p><br><br>Engineering &amp; Science<br><p><b>Job Schedule:&nbsp;</b></p><br><br>Full time<br><p><b>Remote:</b></p><br><br>Yes<br><p><b>Job Description:</b></p><br><br><p>The Opportunity</p><br><br><br><p>We are seeking a motivated and enthusiastic HVDC Service Engineer to join our team. In this role you will be to providing first line support along with maintenance &amp; repair services for the Long-Term Service Agreement (LTSA). You will work closely with the existing Service Team to gain the competencies to provide 1st line support. Flexible working hours will also be required for significant maintenance tasks on an impromptu basis as required. There will also be a requirement to support the wider HVDC as and when required by the needs of the business.</p><br><br><br><p>How you’ll make an impact &nbsp;</p><br><br><br><p>Maintaining a safe working environment for all site employees &amp; mitigate the risks.<br>Ensuring ethical behavior in line with code of conduct.<br>Managing Health Safety and Environmental risks associated with the business unit.<br>Being a part of the environment that allows all employees to develop and succeed.<br>Delivering exceptionally high availability to the entire HVDC system.<br>Controlling and performing work activities on HV/LV electrical, instrumentation and mechanical systems.<br>Maintaining the value and maximize the design life of the system.<br>Maintaining a strong relationship with this valued customer.<br>Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.<br>Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.<br>&nbsp;</p><br><br><p>Your background</p><br><br><br><p>Bachelor’s degree in electrical engineering.<br>Experience in HV power systems or a heavy industrial environment.<br>Safety switching experience/Power plant operational experience/ General certificate in occupational health and safety/ IT / Cyber security experience<br>Experience providing safety from the system and safe systems of work.<br>Maintenance / fault finding experience with UPS systems, Battery Chargers, Air Handling Units, Pumps, PLCs &amp; Generators.<br>Driving license.<br>MS Office skills including Word, Excel, PowerPoint etc.<br>Fire detection and protection system awareness / maintenance experience.<br>Maintenance / fault finding experience with SCADA / PLCs and control systems.<br>Proficiency in both spoken &amp; written English.<br>&nbsp;</p><br><br><br><br><p><b>Accessibility and reasonable accommodation</b></p><br><br><p><b>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a </b><span><b><u>general inquiry form</u></b></span><b> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</b></p><br><br><br><p><b>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</b></p><br><br><br><p><b>Use of Al and automated tools in recruitment</b></p><br><br><p><b>As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as </b><span><b><u>Hitachi's Global Data Privacy Notice.</u></b></span><b><br><span>Background Screening and Security Checks</span></b></p><br><br><p><b><span>As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.</span></b></p><br><br><p><b><span>For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.</span></b></p><br><br><p><b><span>The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.</span></b></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p>Atos&nbsp;is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.</p><br> <p>With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.<br>A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.</p><br> <p><strong>About Atos Group</strong></p><br> <p>Atos Group&nbsp;is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.</p><br><span>Role Description</span> <p><span>The French Service Desk Representative is responsible for providing customer support and technical assistance to users in a French-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</span></p><br> <span>What You’ll Be Doing</span> <span><strong>Core Responsibilities</strong></span> <ul> <li><span>Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</span></li> <li><span>Document and track all customer interactions and resolutions accurately in the ticketing system.</span></li> <li><span>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</span></li> <li><span>Follow established procedures for incident management, problem management, and service request fulfillment.</span></li> <li><span>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</span></li> <li><span>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</span></li> <li><span>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</span></li> <li><span>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</span></li> <li><span>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</span></li> <li><span>Continuously develop and enhance technical skills and knowledge through training and self-learning.</span></li> </ul> <span>Experience &amp; Qualification.</span> <ul> <li><span>Fluent in French and English, both written and verbal communication skills.</span></li> <li><span>Previous experience in a customer support or service desk role, preferably in a technical support environment.</span></li> <li><span>Ability to analyze and resolve technical issues independently or through collaboration.</span></li> <li><span>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</span></li> <li><span>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</span></li> <li><span>Strong organizational skills, attention to detail, and the ability to multitask effectively.</span></li> <li><span>Flexibility to work in shifts, including weekends and holidays, as per business needs.</span></li> </ul> <span>Skills, Knowledge &amp; Abilities</span> <ul> <li><span>Strong problem-solving and troubleshooting skills</span></li> <li><span>Adaptability.</span></li> <li><span>Self-learning.</span></li> <li><span>Critical thinking.</span></li> <li><span>Problem-solving.</span></li> <li><span>Attention to detail.</span></li> <li><span>Communication and teamwork.</span></li> </ul> <p><span><strong><u>Performance Standards</u></strong></span></p><br> <ul> <li><span>Response Time.</span></li> <li><span>First Contact Resolution.</span></li> <li><span>Customer Satisfaction.</span></li> <li><span>Ticket Documentation and Management.</span></li> <li><span>Technical Knowledge.</span></li> <li><span>Language Proficiency.</span></li> <li><span>Incident Resolution Time.</span></li> <li><span>Quality of Service.</span></li> <li><span>Knowledge Sharing.</span></li> <li><span>Professionalism and Collaboration.</span></li> </ul> <p>Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.</p><br> <p>Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.&nbsp;</p><br> <p><strong>Choose your future. Choose Atos.</strong></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 24, 2026, 12:00AM</p><br><br><p>Contract duration : </p><br><br>Orange Business is here!<br>About us<p>Join us at Orange Business!</p><br><br><p>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.</p><br><br><p>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>About the roleCompany Mission<p>Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.</p><br><br><br><br><p><strong>Job Purpose:</strong></p><br><br><p>In the context of cloud application support, cloud monitoring comes up as one of the corner stones of the quality of service for cloud applications.</p><br><br><p>ASM Team has a global view on all the Cloud-based applications’ monitoring platforms. They perform the end-to-end monitoring, validate and troubleshoot the alarms and help in identifying the root-cause of the problem. They also act as a link between the different entities during major crises.</p><br><br><br><p><strong>Key Tasks and Responsibilities</strong></p><br><br><ul><li><span>Monitor the performance and the behavior of orange critical applications.</span></li><li><span>Real time monitoring: incident detection and analysis, logging of the faults in the relevant.</span></li><li><span>Tracking/Solving all monitoring incidents raised by servers’ owners.</span></li><li><span>Perform technical escalations in line with our Fault Management policy</span></li><li><span>Liaise with other relevant internal departments to ensure all incidents are managed properly</span></li><li><span>Participate in Crisis Bridge in order to keep the business updated.</span></li><li><span>Coordinate and circulate information between Service Desk, Level 2 support, crisis team and Analyst team.</span></li><li><span>Perform a periodic analysis in order to contribute in the application performance improvements.</span></li><li><span>Produce monthly applications availability and data reports (Key Performance Indicators)</span></li></ul><br>About youSkill Profile<ul><li><span>Degree in telecommunication and/or computer sciences engineering field</span></li><li><span>Professional Experience:</span></li><li><span>2+ years of experience in networks &amp; telecommunications field and/or in an operational IT environment.</span></li><li><span>Functional knowledge of Operating Systems + Cloud Computing Basics.</span></li><li><span>Strong knowledge of Networks and Security</span></li><li><span>Database administration (Oracle, Sybase, SQL Server, MySQL)</span></li><li><span>Good understanding of ITIL processes (ITIL Foundation)</span></li><li><span>Skills &amp; Qualifications:</span></li><li><span>Good interpersonal and communication skills</span></li><li><span>Good time management, and organizational skills</span></li><li><span>Customer Oriented Attitude</span></li><li><span>Strong Customer Service Experience</span></li><li><span>Ability to work under pressure and multitasking</span></li><li><span>Proactive and self-motivated</span></li><li><span>Accountability, commitment and having a sense of urgency</span></li><li><span>Team Spirit</span></li><li><span>Strong problem solving and research skills</span></li><li><span>Ability to work on out of business hours and/or in call basis</span></li><li><span>Ability to work on 24*7 shift basis</span></li></ul><br>Additional Information<ul><li><span>Basic Technical experience in networks</span></li><li><span>basic technical experience in Cloud envirements and application structure</span></li><li><span>French speaker</span></li><li><span>English speaker</span></li></ul><br><p>You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.</p><br><br>What we offer<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 30, 2026, 12:00AM</p><br><br><p>Contract duration : </p><br><br>Orange Business is here!<br>About us<p>Join us at Orange Business!<br>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>About the role<p><span><span><strong><u>Job Purpose:</u></strong></span></span></p><br><br><ul><li><span><span>To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution.</span></span></li><li><span><span>To be responsible for the management of both proactive and reactive cases ensuring a professional and consistent delivery of quality services to our customers.</span></span></li><li><span><span>Key Tasks and Responsibilities:</span></span></li><li><span><span>To provide a professional first point of contact for the customer</span></span></li><li><span><span>To accurately log all incidents/inquiries in a timely and effective manner</span></span></li><li><span><span>Diagnose fault-related cases both proactive and reactive by effectively utilising software diagnostics and other network/products utility program wherever possible</span></span></li><li><span><span>Provide continual updates to the customer and use internal escalation process when necessary in order to meet contractual and performance objectives</span></span></li><li><span><span>To coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLA definitions.</span></span></li><li><span><span>To resolve by himself/herself most of the incidents on all IT Services supported by the team</span></span></li><li><span><span>Document all troubleshooting and case management actions via the ticketing systems</span></span></li></ul><br><p><span><span><strong><u>Skills and Qualifications:</u></strong></span></span></p><br><br><ul><li><span><span>Basic knowledge in computer networks (CCNA is a plus)</span></span></li><li><span><span>English fluency (French is a plus)</span></span></li><li><span><span>Strong interpersonal and communication skills</span></span></li><li><span><span>Strong customer handling skills.</span></span></li><li><span><span>Ability to adapt to changes and acquire new skillsets to meet business demands</span></span></li><li><span><span>Preferred to have knowledge in any of the following technologies: firewalls, proxies, load balancers, Intrusion prevention &amp; detection system, active directory.</span></span></li><li><span><span>Enjoys troubleshooting complex issues</span></span></li><li><span><span>Critical Thinking Skills</span></span></li><li><span><span>Hands-on experience in any of the following vendors: FortiGate, Check Point, Palo Alto, Zscaler, Netskope, F5 BIG IP</span></span></li><li><span><span>Strong experience with network fundamentals (DNS, DHCP, LAYER2/3 switching, routing)</span></span></li><li><span><span>Hands-on experience in troubleshooting on routers, switches, etc.</span></span></li><li><span><span>Any of the following certifications is a plus:</span></span></li><li><span><span>Fortinet Certified Professional (FCP) in Network Security</span></span></li><li><span><span>Zscaler Digital Transformation Administrator</span></span></li><li><span><span>Palo Alto Networks Certified Network Security Administrator (PCNSA) or Palo Alto Networks Certified Network Security Engineer (PCNSE)</span></span></li><li><span><span>Netskope Certified Cloud Associate (NCCA) or Netskope Certified Cloud Security Administrator (NCCSA)</span></span></li></ul><br>About you<p><span><span><strong><u>Educational background:</u></strong></span></span></p><br><br><ul><li><span><span>B.Sc. Engineering, Telecommunications or Computer Science</span></span></li><li><span><span>Professional Experience:</span></span></li><li><span><span>0-2 years of experience in the IT field.</span></span></li></ul><br><p>You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.</p><br><br>What we offer<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b><span>Overview</span><p>AtkinsRéalis has an exciting career opportunity in Egypt for Electrical design engineers with 3 to 5 years of experience. Candidates shall have solid experience in design and design review of LV and MV electrical distribution networks for various types of buildings.</p><br><span>Your role</span><ul><li>Handling the design of electrical distribution network components for different types of buildings, previous experience in different types of projects; offices, residential, commercial buildings..etc.</li><li>Have the ability to the well understanding and interpretation of international codes and standards (BS, IEC, IET, NEC, NFPA, CIBSE, IESNA, ISO,..etc)</li><li>Familiar with the local country codes of middle east and gulf countries.</li><li>Preparation of Single line diagrams and distribution network strategy.</li><li>Preparation of Electrical load Lists &amp; Switchgear/Distribution Board Schedules.</li><li>Design of medium voltage networks.</li><li>Sizing of main electrical equipment, Cable sizing, breaker sizing, CT sizing, power factor correction, lighting, earthing &amp; lightning system.</li><li>Preparation of electrical systems layout drawings - Electrical equipment, interior and exterior lighting, street lighting, small power, cable routing, earthing, lightning protection, motor control centers schedules, experience in Fire Alarm system is preferred.</li><li>Assist senior engineers in technical works of the project.</li><li>Communicate efficiently with different stakeholders of the project.</li><li>Experience in working with Revit, BIM 360, Navisworks, and other BIM tools is a must.</li><li>Proficiency in the following software list: Dialux, Relux and Dialux Evo. ETAP. ProDesign. Generator sizing software. Lightning protection calculation software. (IEC, strikerisk,..etc) MS – office</li></ul><ul><li>Undertake liaison with system engineers, third parties and specialist system suppliers and incorporate their requirements in the detail design.</li><li>Coordinate with all other disciplines and improve inter-discipline working with other disciplines such as Architecture, civil, structure and mechanical</li></ul>&nbsp;<span>About you</span><ul><li>3 to 5 years of proven experience in a similar role within engineering or consultancy firm.</li><li>Bachelor’s degree in electrical engineering from a reputable university with minimum overall grade of “Very Good”.</li><li>Experience of working in Multi-D environment and good understanding of co-ordination and interfaces with other disciplines.</li><li>Ability to work in multi-cultural multilingual environment.</li><li>Open to new ideas and innovative approaches.</li><li>Be a competent user of IT tools in particular Word, Excel, Outlook and Electrical design tools e.g. Amtech, dialux etc.;</li><li>Proficiency in Revit , ACC, AutoCad is a must.</li><li>Wider knowledge of other disciplines is desirable;</li><li>Responsible for completion of specifically assigned tasks to time and cost.</li><li>Able to work as reliable and pro-active member of the team.</li><li>Excellent command of English language. (Writing and speaking)</li><li>Revit API/Dynamo knowledge is a plus</li><li>Good communication, presentation and listening skills.</li><li>Writing professional reports.</li><li>Identifies and communicates concerns to immediate supervisor.</li><li>Possess capability to take individual responsibilities.</li><li>Willingness to share information and knowledge with team members.</li><li>Shows flexibility in work tasks, locations and flexibility to work with teams in a different time zone.</li></ul><span>Rewards &amp; benefits</span><p>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</p><br><p>This includes:</p><br><ul><li>Comprehensive life insurance coverage</li><li>Medical insurance for you and your dependents</li><li>Annual leave balance in accordance with local labour law</li><li>Flexible and hybrid work solutions</li><li>Opportunity for local and global internal transfers</li><li>Company gratuity scheme</li><li>Discretionary bonus program</li><li>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition</li></ul><p>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><br><span>About AtkinsRéalis</span><p>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</p><br><p>Find out more.</p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. &nbsp;</i></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview The primary focus of this role is to support internal control agenda for CCC (Cairo) GCC Hub. The scope will include Delivery Towers Controls (EMEA Sectors BU controls, transitioned to CCC, including SOX controls of EMEA Sector) support and Corporate and External Audit (KPMG) Support. This role will also support GCC Transformation project and play an important role in PepsiCo GCC transformation journey from internal control transformation perspective. The role will also support Global GCC DMO controls and other Global GCC Projects and initiatives. Responsibilities Internal Control (Delivery Tower Controls and Global DMO controls): Manage Global DMO Teams (MCC-based DMO CoE, CCC-based DMO Hub, EMEA based DMO business partners) to ensure that global DMO controls execution and self-assessment will be done timely in line with the Corporate Reporting Calendar; Manage GCC CCC Finance Control team and external vendors (if applicable) to ensure that business controls execution and self-assessment will be done timely in line with the Corporate Reporting Calendar; Manage GCS Controls Training for New Joiners in CCC. Ensure timely GCS e-learning completion by the New Joiners; Support global IT control agenda (legacy systems and access ITGCs) for the GCC CCC hub; Regular review of local policies with SMEs for relevance including Schedule of Authority (SoA) as well as SAP access to ensure proper segregation of duties Corporate &amp; External Audit: Manage external (KPMG) and Corporate audit requests to be sure that they will be fulfilled on time by the Control and Process Owners (Global DMO controls, CCC hub Delivery Tower controls moved to CCC from BUs); Ensure that issues identified by the auditors will be timely addressed GCC Transformation project: Support GCC EMEA and Global DMO Internal Control Manager with the transformation agenda; Play SME role for the business process assigned and support various BUs across EMEA Sector with the processes transformation to CCC in the context of internal control agenda for the scope assigned; Develop a sustainable post migration control strategy with a high degree of proportional ownership across the organization. People Responsibilities: Develop and facilitate an effective risk assessment program by working with PO, CO to review existing processes, identify relevant risks and design or update control activities to properly mitigate risk Ensure that Control and Process Owners will timely complete quarterly reporting in Optra and GCS Portal in accordance with the strict reporting deadlines; Ensure that Control and Process owners are well-trained to be fully qualified to execute control activities and self-assessment in accordance with PepsiCo methodology requirements and global best practices. Conduct ad-hoc trainings for Control and Process owners. Optimization Identify opportunities to streamline and increase efficiency and effectiveness of the control framework; Work with business process owner to improve process effectiveness and efficiency. Benchmark with other GCC hubs to adopt best practices where practical to ensure effective, efficient and standard business processes; Optimize own performance to increase productivity, recommend changes of process standards and procedures, identify areas for process / report standardization. Qualifications Bachelor’s or related International Degree in Accounting, Business or Finance; 2-3 years of experience in Internal Control or Internal Audit functions, covering COSO / SOX implementation and / or testing, process improvements and audits, Big-4 experience preferred Experience of work in FMCG Companies is preferred Able to work independently, under pressure with tight deadlines and maintain a positive attitude, exceptional interpersonal and communication skills Able to quickly develop a deep understanding of end-to-end business processes, systems and data flows across an organization Proficiency in IT systems preferred: ERP (SAP/Oracle), planning &amp; reporting tools and integrated solutions Able to drive change effectively at different levels throughout the organization Fluent in English</p> </div>

<p><h4>About the job</h4> <p>We are looking for a proactive and experienced biomedical design engineer to join our multidisciplinary healthcare design team. In this role, you will be responsible for leading the planning, design, coordination, and implementation of medical equipment and healthcare technology systems for hospitals, healthcare facilities, laboratories, and specialized medical centers.</p> <p>The successful candidate will provide technical expertise throughout all project phases, from concept and detailed design through tendering, construction support, commissioning, and project handover, ensuring compliance with international healthcare standards and best practices.</p> <h4>Key responsibilities / deliverables</h4> <ul> <li>Lead medical equipment planning activities for healthcare projects from concept design through IFC (Issued for Construction) stage.</li> <li>Develop and review medical equipment schedules, room data sheets, equipment layouts, and technical specifications.</li> <li>Prepare detailed medical equipment planning reports and healthcare technology assessments.</li> <li>Coordinate medical equipment requirements with architectural, structural, electrical, mechanical, ICT, and low-current systems.</li> <li>Ensure proper integration of healthcare technologies within the overall facility design.</li> <li>Evaluate equipment workflow, accessibility, operational efficiency, and patient safety requirements.</li> </ul> <h4>Qualifications and experience</h4> <ul> <li>Bachelor's degree in biomedical engineering.</li> <li>Master's degree in healthcare engineering or healthcare technology management is an advantage.</li> <li>Minimum 5+ years of experience in healthcare consultancy, medical equipment planning, healthcare technology design, or healthcare engineering projects.</li> <li>Proven experience in hospitals, medical cities, healthcare campuses, laboratories, and specialized healthcare facilities.</li> <li>Experience working within engineering consultancy and multidisciplinary design environments.</li> </ul> <h4>Language proficiency requirements</h4> <p>Professional proficiency in English (spoken and written) is required.</p> <h4>Knowledge and functional competencies</h4> <ul> <li>Strong understanding of healthcare design principles and operational workflows.</li> <li>Familiarity with international healthcare planning standards and regulations.</li> <li>Strong analytical and problem-solving capabilities.</li> <li>Excellent technical writing and report preparation skills.</li> <li>Ability to manage multiple projects and deadlines simultaneously.</li> <li>Strong communication and stakeholder management skills.</li> <li>Ability to work independently and within multidisciplinary teams.</li> <li>Commitment to quality, innovation, and continuous improvement.</li> </ul> <h4>Why join DAR Engineering?</h4> <p>At DAR Engineering, we believe that great projects are delivered by exceptional people. That's why we are committed to creating an environment where talent thrives, ideas are valued, and careers grow.</p> <ul> <li><strong>Competitive rewards & benefits</strong><br>Enjoy an attractive compensation package, comprehensive benefits, and recognition that reflects your expertise and contributions.</li> <li><strong>Continuous learning & career growth</strong><br>We invest in your future through professional development programs, hands-on project exposure, mentorship opportunities, and clear career progression pathways.</li> <li><strong>Collaborative & diverse workplace</strong><br>Work alongside highly skilled professionals from diverse backgrounds, cultures, and disciplines, united by a shared commitment to excellence and innovation.</li> <li><strong>Positive culture & inspiring environment</strong><br>Be part of a dynamic workplace where teamwork, respect, and positive energy drive success, and where every employee contributes to shaping our future.</li> </ul> <h4>About DAR Engineering</h4> <p>DAR Engineering is a premier multidisciplinary consultancy delivering world-class solutions in architecture, engineering, design, project management, construction management, and planning services. With a strong presence across diverse sectors, we partner with governments, international organizations, and leading private-sector clients to transform ambitious visions into successful realities.</p> <p>Driven by innovation, technical excellence, and a commitment to sustainable development, our teams combine global expertise with local insight to create impactful projects that shape communities and improve lives.</p> <h4>Equal opportunity commitment</h4> <p>DAR Engineering is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees are respected, valued, and empowered to succeed. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, age, marital status, gender identity, disability, or any other characteristic protected by law.</p> <p>We appreciate your interest in joining DAR Engineering. While only shortlisted candidates will be contacted, we encourage you to stay connected and explore future opportunities with us as we continue building a better future together.</p></p><p></p>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>What you’ll do</h4> <p><strong>Role purpose:</strong><br> As a Business Architect Sr Specialist, you will act as a strategic enabler, bridging the gap between business needs and technology solutions. You will work closely with stakeholders to understand, design, and optimize business capabilities and processes, ensuring alignment with organizational goals. This role combines business architecture and analysis to drive impactful solutions in a dynamic environment.</p> <h4>Who you are</h4> <p><strong>Key responsibilities:</strong></p> <ul> <li>Collaborate with business and technical stakeholders to identify, prioritize, and translate business needs into actionable strategies and requirements.</li> <li>Conduct gap analyses to identify impacts and opportunities related to new requirements or change initiatives.</li> <li>Define and refine user stories in alignment with the business capability roadmap.</li> <li>Serve as the focal point for business capability enablement, acting as the key liaison between business and technical teams.</li> <li>Analyze and model current and future state business processes, ensuring alignment with organizational strategies.</li> <li>Facilitate workshops and discussions to capture business insights, propose solutions, and validate requirements.</li> <li>Assist in creating and managing release backlogs, ensuring business value is maximized.</li> <li>Safeguard quality by validating functionality, accuracy, and completeness of solutions against requirements.</li> <li>Provide business insights and strategic input during release and iteration planning.</li> <li>Identify opportunities for improvement and innovation in business processes and systems.</li> <li>Support the development and execution of acceptance criteria and testing.</li> <li>Partner with stakeholders to ensure alignment on business goals and priorities.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>What's in it for you</h4> <p><strong>Skills and competencies:</strong></p> <ul> <li>Strong strategic thinking and vision, with a holistic understanding of business operations and goals.</li> <li>Expertise in gap analysis, business process modeling, and impact analysis.</li> <li>Proficiency in Agile methodologies and practices.</li> <li>Ability to manage complexity and drive transformation initiatives.</li> <li>Exceptional communication and stakeholder management skills.</li> <li>Demonstrated experience in risk management and decision-making.</li> <li>Detail-oriented with the ability to see the bigger picture (helicopter view).</li> <li>Adaptability to change and collaborative mindset.</li> <li>Proficient in testing, evaluation, and partner/supplier management.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Bachelor’s degree in Communication, Computer Engineering, Telecom Engineering, Computer Science, or a related field.</li> <li>A minimum of 3+ years of experience in telecommunications, IT, or related domains.</li> <li>CBAP certification or equivalent experience is a strong plus.</li> <li>Prior experience in an Agile environment is preferred.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please let us know so we can support you accordingly.</p> <p>Together we can.</p></p><p></p>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose:</h4> <p>We are looking for a highly capable Business Solutions Associate Manager to lead technical support operations across Vodafone’s enterprise portfolio, ensuring best-in-class customer experience, service availability, and operational excellence.</p> <p>The role is accountable for managing support teams handling a diverse portfolio of solutions (Cloud, IoT, Enterprise Connectivity, Messaging, Security, 010 Hotline), driving customer satisfaction, service performance, and business growth through strong operational and customer engagement leadership.</p> <p>This role offers flexibility to operate across different functional domains within Business Solutions based on business needs.</p> <h4>Key responsibilities:</h4> <p><strong>Operations & service excellence:</strong><br> Lead and manage Business Solutions support teams to deliver consistent, high-quality customer experience across all channels.<br> Own service performance KPIs (response time, resolution time, service availability, customer satisfaction, MTTR) and ensure continuous improvement.<br> Drive incident, problem, and change management practices to reduce recurrence and improve service stability.</p> <p><strong>Customer relationship & experience management:</strong><br> Act as a key point of contact for strategic enterprise customers, ensuring strong engagement and long-term loyalty.<br> Lead customer service reviews, provide technical consultancy, and ensure proactive communication on incidents and performance.<br> Utilize data insights and feedback to enhance customer experience and retention strategies.</p> <p><strong>Commercial, stakeholders & growth enablement:</strong><br> Partner with Sales and Account Management teams to support upselling, cross-selling, and customer retention initiatives.<br> Leverage customer insights to influence product improvements and drive business value.<br> Ensure onboarding and service adoption plans maximize customer success and lifetime value.<br> Manage communication with internal stakeholders, senior management, and external partners.<br> Collaborate with vendors and third parties to ensure optimal service delivery and SLA adherence.</p> <p><strong>Team leadership & capability building:</strong><br> Lead, coach, and develop high-performing technical teams, including junior and senior engineers.<br> Drive a culture of innovation, ownership, and continuous improvement.<br> Define hiring, training, and capability-building frameworks aligned with business needs.</p> <p><strong>Operational governance:</strong><br> Own operational governance forums, service reviews, risk management activities, and continuous improvement initiatives to ensure sustainable service excellence.</p> <p><strong>Risk management:</strong><br> Identify operational risks and implement mitigation plans to minimize customer impact and service disruption.</p> <p><strong>Financial efficiency:</strong><br> Support cost optimization initiatives through efficient resource utilization, automation, and operational excellence programs.</p> <h4>Job requirements:</h4> <ul> <li>5+ years in technical / telecom / IT services environment.</li> <li>Proven experience in customer support, service operations, or managed services.</li> <li>Experience leading technical teams in a high-performance environment.</li> <li>ITIL Certified is a must, PMP is a plus.</li> </ul> <h4>Skills & core competencies:</h4> <ul> <li>Strong leadership and people management capabilities.</li> <li>Excellent communication, stakeholder management, and presentation skills.</li> <li>Analytical mindset with strong data-driven decision-making skills.</li> <li>Ability to manage complex operations and multiple priorities.</li> <li>Customer-focused, with a strong drive for service excellence.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.</span></p><br> <p><span><span>Could you be the full-time Interlocking Signaling Application Engineer in Cairo we’re looking for?</span></span></p><br><p><span><strong>Your future role</strong></span></p><br> <p><span>Take on a new challenge and apply your technical expertise in a cutting-edge field. You’ll work alongside collaborative, innovative, and driven teammates.</span></p><br> <p><span>You’ll play a key role in ensuring the safe and efficient movement of trains by contributing to the design and delivery of Interlocking (IXL) application systems. Day-to-day, you’ll work closely with teams across the business (such as Verification &amp; Validation, Installation, and Testing &amp; Commissioning), support the Project IXL Design Leader in resolving technical challenges, and ensure adherence to project schedules and quality benchmarks.</span></p><br> <p><span>You’ll specifically take care of delivering design scheme plan layouts, control tables, safe HMI layouts, signaling logic application data, and hardware configuration drawings, but also analyze and manage design change requests and contribute to the definition of hardware and software packages.</span></p><br> <p><strong><span>We’ll look to you for:</span></strong></p><br> <ul> <li> <p><span>Delivering design scheme plan layouts, control tables, signaling logic application data, cable core plans, signaling equipment room layouts, and diagnostic application data</span></p><br> </li> <li> <p><span>Ensuring adherence to Alstom’s application design methods and tools and requesting deviations when appropriate</span></p><br> </li> <li> <p><span>Actively participating in IXL detailed design review meetings and providing progress reports</span></p><br> </li> <li> <p><span>Organizing and producing documentation, software, and hardware design deliveries according to project needs</span></p><br> </li> <li> <p><span>Supporting the Project IXL Design Leader and Project V&amp;V Manager in debugging design issues</span></p><br> </li> <li> <p><span>Ensuring independence of design activities from verification activities</span></p><br> </li> </ul> <p><span><strong>All about you</strong></span></p><br> <p><span>We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:</span></p><br> <ul> <li> <p><span>Degree in Software, Electrical, Electronic, or Automation Engineering</span></p><br> </li> <li> <p><span>1 year of experience in IXL, TMS, or ERTMS application design OR 1 year of experience in relevant positions (systems/sub-systems application design) in a highly complex and regulated environment (e.g., railway signaling, aerospace, defense)</span></p><br> </li> <li> <p><span>Understanding of HW design and software data generation processes</span></p><br> </li> <li> <p><span>Knowledge of programming languages and tools such as AutoCAD</span></p><br> </li> <li> <p><span>Strong problem-solving skills and the ability to analyze and manage design change requests</span></p><br> </li> <li> <p><span>Excellent communication and coordination skills with a team-oriented mindset</span></p><br> </li> <li> <p><span>Proficiency in English and strong writing skills, including clarity, rigor, and concision</span></p><br> </li> <li> <p><span>IT skills, including proficiency in Microsoft Office</span></p><br> </li> <li> <p><span>Open-mindedness, resilience, and a sense of urgency</span></p><br> </li> </ul> <p><span><strong>Things you’ll enjoy</strong> Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:</span></p><br> <ul> <li> <p><span>Enjoy stability, challenges, and a long-term career free from boring daily routines</span></p><br> </li> <li> <p><span>Work with new security standards for rail signaling</span></p><br> </li> <li> <p><span>Collaborate with transverse teams and supportive colleagues</span></p><br> </li> <li> <p><span>Contribute to innovative projects that shape the future of mobility</span></p><br> </li> <li> <p><span>Utilise our dynamic and flexible working environment</span></p><br> </li> <li> <p><span>Steer your career in whatever direction you choose across functions and countries</span></p><br> </li> <li> <p><span>Benefit from our investment in your development through award-winning learning programs</span></p><br> </li> <li> <p><span>Progress towards roles such as Project IXL Design Leader or other leadership positions</span></p><br> </li> <li> <p><span>Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)</span></p><br> </li> </ul><p><span><span>You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!</span></span></p><br> <p><span><strong>Important to note</strong></span></p><br> <p><span>As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.</span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >About this Role</span></p><p>We are seeking an experienced Infrastructure System Engineer to manage and optimise Active Directory and Entra ID services within a large-scale enterprise environment. This role focuses on ensuring service reliability, resolving complex technical issues through root cause analysis, supporting project delivery, and driving continuous service improvements while collaborating with cross-functional teams and stakeholders.</p><p>What you ll do</p><ul><li>Manage and oversee Office IT infrastructure services, particularly Active Directory and Entra ID environments.</li><li>Coordinate, assess, and implement change requests to ensure service stability and continuous improvement.</li><li>Investigate incidents, perform root cause analysis (RCA), and provide long-term solutions.</li><li>Act as a technical escalation point for service desks and specialist teams.</li><li>Monitor service performance, availability, and quality against agreed standards.</li><li>Contribute to project planning and execution, providing operational and technical assessments.</li><li>Develop scripts and automation solutions to enhance efficiency and reduce manual work.</li><li>Maintain and update technical documentation, operational guides, and user instructions.</li><li>Support capacity planning and reporting to ensure future scalability.</li><li>Drive Continuous Service Improvement (CSI) initiatives and support service review meetings.</li></ul><p>Who you are</p><ul><li>Degree in Engineering, Computer Science, or a related field.</li><li>Proven experience working with Entra ID, including SSO integrations, conditional access, MFA, and modern authentication protocols.</li><li>Strong knowledge of Azure administration and Active Directory environments.</li><li>Experience in Windows Server environments and system integration.</li><li>Hands-on experience with PowerShell scripting and data reporting tools such as Power BI.</li><li>Familiarity with user lifecycle management and provisioning processes.</li><li>Understanding of ITIL practices and Agile methodologies.</li><li>Strong analytical and problem-solving capabilities with a structured approach to troubleshooting.</li><li>Effective communication and collaboration skills with the ability to engage stakeholders.</li><li>Ability to work in complex, high-availability environments with a focus on service quality.</li></ul><p>Not a perfect fit?</p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p>What's in it for you</p><ul><li>Opportunity to work within a global technology environment supporting critical infrastructure services.</li><li>Exposure to large-scale enterprise systems and modern identity technologies.</li><li>A collaborative and supportive team culture focused on continuous improvement.</li><li>Involvement in strategic projects and transformation initiatives.</li><li>Professional growth through hands-on experience with cutting-edge tools and platforms.</li></ul><p>What skills you will learn</p><ul><li>Advanced identity and access management using Entra ID and modern authentication technologies.</li><li>Automation and scripting techniques to optimise infrastructure operations.</li><li>Service management practices aligned with ITIL frameworks.</li><li>Stakeholder engagement and cross-functional collaboration in a global environment.</li><li>Performance monitoring, reporting, and continuous service improvement methodologies.</li></ul><p>VOIS Equal Opportunity Employer Commitment</p><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in Engineering, Computer Science, or a related field.</p><p>Proven experience working with Entra ID, including SSO integrations, conditional access, MFA, and modern authentication protocols.</p><p>Strong knowledge of Azure administration and Active Directory environments.</p><p>Experience in Windows Server environments and system integration.</p><p>Hands-on experience with PowerShell scripting and data reporting tools such as Power BI.</p><p>Familiarity with user lifecycle management and provisioning processes.</p><p>Understanding of ITIL practices and Agile methodologies.</p><p>Strong analytical and problem-solving capabilities with a structured approach to troubleshooting.</p><p>Effective communication and collaboration skills with the ability to engage stakeholders.</p><p>Ability to work in complex, high-availability environments with a focus on service quality.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mission <br><p><b>JOB PURPOSE:&nbsp;</b></p><br><br><p>To lead and oversee the strategic implementation and continuous optimization of the asset management system (IBM Maximo), ensuring accurate asset data, effective maintenance strategies, and integration with key enterprise functions. The role is responsible for developing asset hierarchies, managing lifecycle strategies, supporting cross-functional collaboration, and ensuring compliance with international standards such as ISO 55000. Through data-driven decision-making, system enhancements, and stakeholder engagement, the Head of Asset Management ensures the reliability, performance, and cost-effectiveness of assets across the organization.&nbsp;</p><br><br> Profile <br><p><b>RESPONSIBILITIES/DUTIES&nbsp;</b></p><br><br><p><b>Asset Management Strategy &amp; Leadership</b></p><br><br><p>•Lead the end-to-end implementation of IBM Maximo, including planning, system configuration, testing, data migration, user acceptance testing, and go-live support.</p><br><br><p>•Define and manage asset hierarchies, classifications, attributes, and lifecycle strategies within the Maximo system.</p><br><br><p>•Ensure alignment of asset management objectives with broader corporate goals by working collaboratively with engineering, IT, operations, and finance teams.</p><br><br><p>•Drive continuous improvement of asset management practices and tools to meet evolving business needs and user expectations.</p><br><br><p><b>System Integration &amp; Optimization</b></p><br><br><p>•Oversee the seamless integration of Maximo with enterprise systems such as procurement, finance, and SCADA, ensuring efficient data exchange and process alignment.</p><br><br><p>•Lead the design, development, and implementation of Maximo workflows, automated alerts, and escalation procedures to streamline asset-related processes.</p><br><br><p>•Conduct impact assessments for requested Maximo customizations and lead user acceptance testing to validate changes before deployment.</p><br><br><p><b>Data Governance &amp; Reporting</b></p><br><br><p>•Manage the collection, cleansing, validation, and ongoing maintenance of asset data to ensure accuracy, integrity, and completeness.</p><br><br><p>•Monitor and report on KPIs related to asset performance, availability, lifecycle costs, and maintenance history.</p><br><br><p>•Analyze trends in asset performance and maintenance data to support planning for preventive actions, capital replacement, and risk mitigation strategies.</p><br><br><p><b>Maintenance Strategy Development</b></p><br><br><p>•Design and implement preventive, corrective, and condition-based maintenance strategies using Maximo’s PM module to enhance asset reliability and optimize lifecycle cost.</p><br><br><p>Training, Support &amp; Compliance</p><br><br><p>•Provide comprehensive training, documentation, and ongoing support to Maximo users, ensuring effective system adoption and usage.</p><br><br><p>•Act as the primary point of contact for troubleshooting and user support related to Maximo functionality and reporting.</p><br><br><p>•Ensure asset management processes and system usage comply with ISO 55000 standards and other applicable frameworks.</p><br><br><p><b>Safety Responsibilities</b></p><br><br><p>•Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as</p><br><br><p>required within the job role.</p><br><br><p>•Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</p><br><br><p>•Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility.</p><br><br><p>•All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</p><br><br><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><br><br><p><b>QUALIFICATIONS:</b></p><br><br><p>•Bachelor’s Degree in Engineering, Information Systems, or a related technical field.</p><br><br><p>•Fluent in English and Arabic, French is a plus.</p><br><br><p><b>KNOWLEDGE:</b></p><br><br><p>•Familiarity with ISO 55000, reliability-centered maintenance (RCM), and lifecycle asset planning.</p><br><br><p>•Experience in data governance, asset hierarchy design, and CMMS best practices.</p><br><br><p>•Certification in Maximo or asset management (e.g., IAM Certificate, Maximo Certified Professional) is preferred.</p><br><br><p><b>EXPERIENCE:</b></p><br><br><p>•From 7 to 10 years of experience in asset management, maintenance systems, or reliability engineering.</p><br><br><p>•Proven experience implementing and managing IBM Maximo in large-scale industrial or infrastructure environments.</p><br><br><p><b>DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><br><br><p>•<b>Strategic Thinking:</b> Demonstrates a long-term, data-driven approach to asset management, aligning system capabilities and practices with organizational goals.</p><br><br><p>•<b>Analytical Mindset:</b> Uses asset performance data to drive decisions, identify risks, and recommend improvements in maintenance and lifecycle strategies.</p><br><br><p>•<b>Collaboration and Influence: </b>Builds strong relationships with cross-functional teams (engineering, IT, operations, finance) to ensure alignment and support for asset management initiatives.</p><br><br><p>•<b>Continuous Improvement Focus: </b>Proactively identifies system enhancements and process improvements based on evolving business needs and user feedback.</p><br><br><p>•<b>Accountability:</b> Takes full ownership of asset data integrity, system performance, and compliance with applicable standards such as ISO 55000.</p><br><br><p>•<b>Effective Communication:</b> Clearly conveys technical information and recommendations to both technical and non-technical stakeholders.</p><br><br><p>•<b>Leadership by Example:</b> Leads the asset management team with professionalism and integrity, fostering a culture of performance, innovation, and responsibility.</p><br><br><p>•<b>Customer-Centric Approach:</b> Supports end-users through training, troubleshooting, and documentation, ensuring high system usability and satisfaction.</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We have several new roles within the expanding professional services team and are looking for highly competent technical leads to join the team and support the continued growth of the business. The Technical Lead serves as the senior individual-contributor and technical guide for a delivery team responsible for implementing, operating and optimizing security and IT operations platforms ( e.g. , log management, SIEM, UEBA, , SOAR). They ensure that technical direction, architecture, standards and best practices are maintained, unblock the team, mentor engineers, liaise with stakeholders, and contribute hands-on as needed. Unlike a pure manager, this role remains deeply technical while also demonstrating leadership and cross-team influence.</p><p>Responsibilities</p><ul><li><strong>T echnical Direction &amp; Architecture</strong>. Define and drive the technical architecture and solution approach for engagements ( g. , SIEM, Event Processing, and SOAR). Ensure chosen technology stacks, patterns, and system design align with business needs and future scalability.</li><li><strong>Hands-on Delivery &amp; Oversight</strong>. Participate in major technical tasks (design reviews, code/config reviews, proof-of-concepts, escalated issue resolution) while monitoring team progress and code/operational quality.</li><li><strong>Mentoring &amp; Team Enablement</strong>. Mentor less-senior engineers, lead code/config reviews, promote best practices (security, observability, performance), support team upskilling.</li><li><strong>Work Breakdown &amp; Execution Planning</strong>. In partnership with project/program managers, break work into tasks/stories, help prioritize technical debt vs feature development, define iterations/sprints, track dependencies, and unblock the team.</li><li><strong>Stakeholder &amp; Cross-Team Collaboration</strong>. Act as the technical interface between engineering, product/solution owners, operations teams, architecture teams, and client/managed-services stakeholders. Communicate technical decisions, risks, trade-offs, and progress.</li><li><strong>Quality, Standards &amp; Risk Management</strong>. Establish and enforce coding/configuration standards, ensure system reliability, security and performance, identify and mitigate technical risks, manage technical debt.</li><li><strong>Continuous Improvement &amp; Innovation</strong>. Monitor emerging technologies relevant to the service stack (SIEM, Event Processing, virtualization, network security, etc.), propose improvements for the platform, service offerings, and operations.</li></ul><p>Skills &amp; Experience</p><ul><li>Deep experience with enterprise-scale platforms (for your case: SIEM/logging , UEBA, Event Processing, SOAR, etc).</li><li>Architecture and design skills (systems integration, scale, performance, security).</li><li>Hands-on technical capability (code/config review, debugging complex issues, performing root cause analysis).</li><li>Familiarity with best practices: security, observability (monitoring/alerting/logging), operations, DevOps/CI-CD pipelines.</li><li>Strong problem-solving, decision-making, and trade-off evaluation skills (speed vs quality, short-term vs long-term).</li></ul><p>Leadership &amp; Interpersonal Skills</p><ul><li>Ability to lead technically without formal line management influence without authority .</li><li>Excellent communication (technical explanations, stakeholder management) and mentoring skills.</li><li>Strong organizational skills, ability to prioritize tasks, manage multiple streams and unblock the team.</li><li>Strategic mindset: balancing delivery commitments with technical excellence and future-proofing the environment.</li></ul><p>Experience &amp; Qualifications</p><ul><li>Typically, 5+ years of professional experience in engineering roles, with at least 2-3 years in a senior/lead capacity.</li><li>Proven track record of leading technical delivery, architecture design, and mentoring engineers.</li><li>Certifications optional but beneficial ( g. , Splunk Certified Architect, Cloud certifications, Security certifications, PMP/Agile certification).</li><li>Experience in the target domain ( g. , SIEM/logging services, managed service operations) is a strong plus.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Deep experience with enterprise-scale platforms (for your case: SIEM/logging , UEBA, Event Processing, SOAR, etc).</li><li>Architecture and design skills (systems integration, scale, performance, security).</li><li>Hands-on technical capability (code/config review, debugging complex issues, performing root cause analysis).</li><li>Familiarity with best practices: security, observability (monitoring/alerting/logging), operations, DevOps/CI-CD pipelines.</li><li>Strong problem-solving, decision-making, and trade-off evaluation skills (speed vs quality, short-term vs long-term).</li><li>Ability to lead technically without formal line management influence without authority .</li><li>Excellent communication (technical explanations, stakeholder management) and mentoring skills.</li><li>Strong organizational skills, ability to prioritize tasks, manage multiple streams and unblock the team.</li><li>Strategic mindset: balancing delivery commitments with technical excellence and future-proofing the environment.</li><li>Typically, 5+ years of professional experience in engineering roles, with at least 2-3 years in a senior/lead capacity.</li><li>Proven track record of leading technical delivery, architecture design, and mentoring engineers.</li><li>Certifications optional but beneficial ( g. , Splunk Certified Architect, Cloud certifications, Security certifications, PMP/Agile certification).</li><li>Experience in the target domain ( g. , SIEM/logging services, managed service operations) is a strong plus.</li></ul><p></p></section>