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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mission <br><p><b>JOB PURPOSE</b></p><br><br><p>The Customer Service Supervisor is responsible for overseeing station-level customer service and ticketing operations in alignment with the Customer Service Manager and Customer Service Lead. The role ensures consistent, compliant, and customer-focused delivery of frontline services while supporting revenue generation, operational discipline, cash control standards, and a safe, positive passenger experience.</p><br><br><p>This position supervises daily counter and passenger service activities, enforces operational procedures, safeguards cash integrity, and monitors KPIs to ensure effective station operations.&nbsp;</p><br><br> Profile <br><p><b>RESPONSIBILITIES/DUTIES</b></p><br><br><p><b>Team Leadership &amp; Supervision</b></p><br><br><p>•Lead, supervise, and motivate a team of Sr Customer Service Agents and Customer Service Agents.</p><br><br><p>•Allocate staff effectively to operational positions (Ticket Office, TVM, gates) to maintain smooth station operations.</p><br><br><p>•Monitor staff performance, provide feedback, and implement corrective measures as needed.</p><br><br><p>•Mentor and support new hires to ensure knowledge transfer and consistent service delivery.</p><br><br><p>•Conduct team briefings and shift handovers to communicate priorities, operational updates, and performance expectations.</p><br><br><p>•Monitor resolution of complex or escalated customer complaints, intervening as necessary and providing feedback to the Customer Service Lead.</p><br><br><p>•Ensure People of Determination (POD) and vulnerable passengers receive appropriate assistance.</p><br><br><p>•Monitor daily, weekly, and monthly KPIs for assigned customer service teams.</p><br><br><p>•Escalate persistent underperformance to the Customer Service Lead.</p><br><br><p><b>Sales Operations &amp; Revenue Assurance</b></p><br><br><p>•Monitor cash handling and fines procedures; ensure compliance with company policies.</p><br><br><p>•Review and verify custody and revenue across all stations in the designated zone.</p><br><br><p>•Ensure daily cash deliveries are completed on time, with accurate documentation.</p><br><br><p>•Support digital cash handling initiatives (POS machines) to reduce cash risks and avoid coin shortages; coordinate with the Customer Service Lead in case of emergency shortages.</p><br><br><p>•Coordinate with the revenue team to ensure availability of tickets, coins, cards, and receipts.</p><br><br><p>•Ensure proper cash management at all sales points, including float management, secure storage, reconciliation, and variance reporting.</p><br><br><p>•Monitor the operation of ticketing, subscription management, and end-of-shift cash reconciliations.</p><br><br><p><b>Ticket Vending Machine (TVM) Operations &amp; Support</b></p><br><br><p>•Supervise Sr Customer Service Agents in assisting passengers with TVM usage to minimize queues.</p><br><br><p>•Ensure initial and end-of-shift TVM checks are conducted to maintain operational readiness.</p><br><br><p>•Oversee basic troubleshooting, including ticket/card shortages, ticket roll replacement, clearing jams, and approved system resets.</p><br><br><p>•Monitor recurring TVM failures or technical issues and escalate critical matters to station management or technical teams.</p><br><br><p>•Ensure compliance with TVM cash collection and reconciliation procedures; verify documentation of issues and interventions.</p><br><br><p>•Communicate operational updates regarding TVM downtime or reduced functionality to management and guide agents on passenger communication.</p><br><br><p>•Train and mentor agents in proper TVM operation, troubleshooting, and customer guidance.</p><br><br><p>•Take responsibility for escalated TVM issues unresolved by agents.</p><br><br><p><b>Queue &amp; Crowd Management</b></p><br><br><p>•Supervise staff in organizing customer queues during peak hours, high-traffic periods, and special events.</p><br><br><p>•Monitor passenger flow at ticket offices, gates, concourses, and access points to ensure safe and orderly movement.</p><br><br><p>•Identify and intervene in situations that could lead to congestion, delays, or safety risks.</p><br><br><p>•Act as the point of escalation for crowd-related challenges.</p><br><br><p>•Ensure agents communicate queue procedures, waiting times, and service updates effectively.</p><br><br><p>•Provide coaching and training to agents on queue management, crowd control, and passenger communication best practices.</p><br><br><p><b>Administrative &amp; Record-Keeping</b></p><br><br><p>•Supervise Sr Customer Service Agents in processing customer requests, applications, and service forms accurately and efficiently.</p><br><br><p>•Oversee maintenance of logs for customer interactions, transactions, complaints, and service issues.</p><br><br><p>•Review and approve operational updates, pass-on notes, and shift reports to ensure smooth handovers.</p><br><br><p>•Conduct periodic audits of administrative records to verify accuracy and adherence to company policies.</p><br><br><p>•Ensure compliance with attendance policies, uniform standards, and professional appearance.</p><br><br><p>•Identify opportunities for improving administrative processes to enhance efficiency and service quality.</p><br><br><p><b>Internal Coordination &amp; Operational Support</b></p><br><br><p>•Supervise staff in supporting the Station Master Office for non-safety-critical administrative tasks.</p><br><br><p>•Ensure proper recording and communication of shift instructions for smooth handovers.</p><br><br><p>•Ensure timely reporting of operational deficiencies, emergencies, or incidents through the proper chain of command.</p><br><br><p>•Verify fingerprint attendance records against actual attendance.</p><br><br><p>•Provide coaching on operational procedures, record-keeping, and internal coordination protocols.</p><br><br><p><b>Passenger Experience &amp; Customer Relations</b></p><br><br><p>•Investigate and resolve mid-to-high-level customer complaints professionally and promptly.</p><br><br><p>•Support complex case handling and escalate critical issues to the Customer Service Manager as needed.</p><br><br><p>•Maintain accurate complaint records and follow-up actions.</p><br><br><p>•Support implementation of corrective action plans.</p><br><br><p>•Ensure staff consistently apply RDMC’s customer service standards.</p><br><br><p>•Assist with onboarding and training of new customer service staff.</p><br><br><p>•Support coordination during service disruptions or special events.</p><br><br><p><b>Safety Responsibilites</b></p><br><br><p>•Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as</p><br><br><p>•required within the job role.</p><br><br><p>•Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</p><br><br><p>•Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility.</p><br><br><p>•All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</p><br><br><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><br><br><p><b>QUALIFICATIONS:</b></p><br><br><p>•Bachelor’s degree in Business Administration, Commerce, Transport Management, or a related field.</p><br><br><p>•Additional certification in Customer Experience, Service Excellence, or Operations Management is preferred.</p><br><br><p>•Fluent in Arabic and English (written and spoken); knowledge of French is an advantage.</p><br><br><p><b>KNOWLEDGE:</b></p><br><br><p>•Strong understanding of customer service operations in high-volume transport environments (railway/metro preferred).</p><br><br><p>•Knowledge of ticketing systems, cash-handling procedures, and fraud-prevention practices.</p><br><br><p>•Familiarity with KPI management, performance dashboards, and data-driven decision-making.</p><br><br><p>•Solid knowledge of coaching methodologies, competency frameworks, and adult-learning principles.</p><br><br><p>•Understanding of passenger-flow management and station operational dynamics.</p><br><br><p>•Awareness of safety standards and regulatory requirements related to frontline operations.</p><br><br><p>•Proficiency in MS Office (Excel, Word, PowerPoint); knowledge of CRM or ticketing platforms is a plus.</p><br><br><p><b>EXPERIENCE:</b></p><br><br><p>•5–7 years of progressively responsible experience in customer service or transport operations.</p><br><br><p>•Minimum 2–3 years of supervisory or managerial experience leading frontline teams.</p><br><br><p>•Proven experience managing ticketing operations, cash-handling controls, and revenue-related compliance.</p><br><br><p>•Experience in staff evaluation, coaching, disciplinary processes, and performance improvement programs.</p><br><br><p><b>DESIRED BEHAVIORS</b></p><br><br><p>•Customer-Centric Mindset: Consistently prioritizes passenger needs and delivers a positive, professional customer experience across all interactions.</p><br><br><p>•Leadership &amp; Accountability: Demonstrates strong team leadership by motivating staff, providing constructive feedback, and taking responsibility for team performance and operational outcomes.</p><br><br><p>•Integrity &amp; Compliance: Upholds company policies, procedures, and ethical standards, ensuring accurate reporting, cash handling, and adherence to safety regulations.</p><br><br><p>•Problem-Solving &amp; Decision-Making: Proactively identifies operational issues, evaluates options, and implements timely, effective solutions, particularly in high-pressure or escalated situations.</p><br><br><p>•Collaboration &amp; Communication: Effectively communicates with team members, peers, and management; fosters cooperation across departments and ensures smooth internal coordination.</p><br><br><p>•Continuous Improvement: Actively seeks opportunities to optimize processes, enhance service delivery, and implement best practices.</p><br><br><p>•Adaptability &amp; Resilience: Maintains composure, focus, and effectiveness in dynamic, high-volume, and potentially disruptive operational environments.</p><br><br><p>•Safety &amp; Risk Awareness: Models and enforces safety, security, and environmental standards, encouraging a proactive safety culture among the team.</p><br><br><br> </div>

Job Title: Account Executive, Beiersdorf NIVEA Egypt Work Location: Cairo, Egypt Job Type: Full-time <br><br>About Dentsu International: Dentsu is one of the largest marketing and advertising groups, providing a full suite of creative, data, technology and media services to its global clients in 145 countries. We empower the world’s leading brands to create better creative and customer experiences with a focus on digital and creative transformation. We are champions for innovative marketing success across a diverse portfolio of fortune 100 companies, leading organisations and clients across key iconic brands advertising globally to maximise the value of our customer portfolios to drive hyper-personalised marketing and creative strategies Our combined strengths in creative excellence, customer digital transformation, media and enterprise marketing technology drives our competitive advantage. This includes a wide range of services to clients across media, advertising creative, PR, television format production, sports stadium adverting, talent and influencer engagement, app and website development, game development, programmatic advertising, IT consultancy, and data products, analytics and insight. You can learn more about us here: https://www.dentsu.com/ae/en <br>About our client – Beiersdorf Nivea Egypt: Beiersdorf AG is a global skincare leader, headquartered in Hamburg, Germany. Founded in 1882, with over 140 years of skincare expertise. Its brand portfolio includes: NIVEA (everyday skincare) Eucerin (dermo-cosmetics) La Prairie (luxury skincare) Labello (lip care) Hansaplast (wound care) Tesa (adhesive solutions) <br>Present in 160+ countries, with more than 22,000 employees. Focused on innovation, skin science, and helping people feel good in their skin. <br>Your role: The Account Executive is responsible for the delivery and project management of Perm/Temp POS and Commercial Print campaigns on behalf of the client. The role covers all client brands, so we are looking for someone who able to multitask and handle several projects at any one time. <br>Your key responsibilities: Day-to day management of all client requirements in relation to the category and full ownership for the end to end campaign management process from structural and creative brief through to delivery. Having the ability to challenge the brief, add value (technical recommendation, sustainable options, value engineering, optimisation…) and drive the client to cost savings and reduced time to market. Deliver exceptional customer service; strong project management acumen and to build a strong relationship with the clients. Frequent visits to the client sites and visit retail/stores to check measurements of items when requested by the client. Requests for quotations will be processed in a responsive manner thanks to the support of the buying team, and clients will be updated regularly on the progress of their work. Select the most appropriate supplier, in conjunction with the central procurement team, negotiate costing and timescales for each job and ensure that internal procedures are always followed. Orders will be processed in the most efficient manner available. <br>Skills and Experience: Perm/Temp POS and Commercial Print experience is essential Experience in FMCG/CPG/Consumer Healthcare is essential Very strong project management skills essential Experience of Creative & Artwork processes an advantage Client facing experience is essential - strong customer service skills, service minded Sound Excel skills and ability to analyse data Excellent attention to detail, organised Commercially strong and numerate Team player, with positive outlook Ability to build effective working relationships (client, colleagues and suppliers) Strong communication skills – able to communicate effectively to clients and select appropriate method of communication depending on situation Experience of working in an environment where priorities are constantly changing, and specifications and client requirements move frequently <br>Who we are looking for: Strong written and verbal communication Good attention to detail Strong technical knowledge in permanent and semi-permanent POS, VM, packaging Good time management skills Self-motivated and client oriented Shows drive and commitment and is able to travel to client sites for meetings and to go to stores to check VM/POS displayers when needed (displayers checks /measurements) Suggest value engineering, optimisation, standardisation options to the client at the project level / at the category level. With support from the wider business, issue escalation and resolution Checking and approving/declining client briefs Manage briefing process between client and supplier, with support from the buying team Procurement and project management of complex permanent POS campaigns Understand the client contract and the TAG proposition Support clients on a day-to-day basis with end to end job delivery Day to day use of Excel for budgeting requirements and data analysis Use of TAG MI platforms accurately to obtain quotes and benchmarking info Ensure quotes requested are generated within agreed SLA Develop strong relationships with suppliers and attend meetings as required Ensure site best practice and processes are followed, in conjunction with wider TAG operations group Work to TAG operating budget and billing process and support the RD in providing weekly forecasts Build strong relationships with clients and manage perceptions and expectations Develop a good understanding of the client’s business and industry sector Seek out industry developments and product innovations to drive innovation and cost saving initiatives Constantly review and revise procedures and processes to ensure the most efficient means of working Assist in the management of communication channels - team, client, suppliers and operations Manage own time effectively in order to track multiple projects and priorities Work in partnership with colleagues and wider TAG teams to achieve common goals Take responsibility for own performance and for identifying areas of personal development Promote the TAG culture by living the values <br>What can we offer you: Annual bonus (based on company profitability and employee performance). Private personal health insurance. 3 wellness days to boost your energy and recharge yourself. Highly diverse, multicultural & collaborative team spirit. Dentsu University – internal online portal, access to ongoing online training and development opportunities to enhance your skills and advance your career. Internal mobility opportunities and regional exposure across MENA. <br><br>Diversity and Inclusion: <br>Dentsu International is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our employees, global clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their whole self to work and this includes you! <br>Excited about the role? Please apply online and your application will be reviewed against our requirements. If your profile matches our business requirements, our recruiters will make sure to get in touch with you soon. Should you not meet our immediate requirements, your profile will be registered in our talent pool system, and we will match your profile to suitable future vacancies. <br>We are building the new by connecting the different.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <i>About Sanofi:</i>We’re an R&amp;D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.<i>About the job</i><b>Key dimensions - Scope &amp; Scale:</b>Go To Market Capabilities (GTMC) organization helps Sanofi to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.As part of GTMC, vision of the Omnichannel function is the definition of Sanofi-wide best-in-class omnichannel engagement strategy, incl. development of standards &amp; best practices across markets and brand teams, as well as executional planning and support of local omnichannel approaches (incl. change management); GTMC will also collaborate closely with Digital to provide consistent tools.As a member of Africa Omnichannel Operations organization, Business Unit Omnichannel manager will be accountable to:<ul><li>Drive execution of omnichannel transformation and capability building strategy in his/her market</li><li>Secure standardization of approaches, methodologies, solutions and tools across the BUs.</li><li>Lead transformation in the ways of working locally.</li><li>Take agile decisions, ensure customer centric approach and external perspective and take the necessary thoughtful risks to balance the maximum satisfaction of our customers with the value added to Sanofi.</li><li>Have One Sanofi approach, boosting the use of global tools and solutions, eliminating any fragmentation of our ecosystem, fostering the delivery of global and standard solutions, avoiding exceptions, but making sure that the specific and relevant needs of all GBUs are attended.</li><li>Work closely with BU’s, Digital, Procurement and the other GTMC pillars’ local leaders, aligning priorities and acting always under One Sanofi spirit to deliver best-in-class and best-in-cost support to our businesses.</li></ul><br><b>Main responsibilities:</b><ul><li>Oversee the holistic local “orchestration”, maintaining a view of customers experience cross-GBU (digital and non-digital channels) to ensure a best-in-class customer experience.</li><li>Leading local deployment of Omnichannel transformation programs (Turing, GenAI, new platforms deployment, etc.)&nbsp;​</li><li>Driving cross-BU change management for adoption of innovative / best-in-class practices and capabilities to maximize business impact and efficiency. Ensure effective communication, training, and adoption of changes across the organization in collaboration with Omnichannel BU Managers.</li><li>Assessment of skillset requirements and deployment of training modules &amp; contents to local teams</li><li>Communicate go-to-market strategies, results, and key insights into leadership and cross-functional teams, fostering alignment and understanding, and enhancing data-driven actions.</li><li>Ensure local awareness and alignment with global tools, standards and processes related to omnichannel execution.</li><li>Ensure building Sanofi Social media presence across Africa with strict adherence to Regulatory &nbsp;, Compliance rules &amp; regulations</li><li>Enhance Sanofi Websites Operations across Africa in collaboration with global Omnichannel team &amp; local medical &amp; marketing teams &nbsp;</li><li>Upgrade Sanofi omnichannel experience in events as well as accelerating reaching the North star of best-in-class customer experience across markets &amp; across channels</li><li>Build E2E Contents Cadence between global ,local , Omnichannel Medical &amp; commercial to have divers contests serving brands objectives &amp; matching customers’ expectations</li><li>Fulfill other job evolving needs/duties as required</li></ul><b>Ways of working </b><ul><li>You will be a member of Africa Omnichannel Operations Team.</li><li>You will foster partnerships and close collaboration between local cross-functional teams (i.e. Marketing, Medical, Digital and Procurement) and with the other pillars of GTMC, and drive structured ways of working among teams to deliver best-in-class omnichannel experiences for our customers.</li><li>You will operate in a lean but effective agile manner.</li><li>You will continuously work with GBU’s to deliver the value and insights expected from the Omnichannel Operations GTMC pillar as true partner in enabling business growth, establishing one single voice locally, prioritizing the needs of all businesses and the point of view of cross-functional teams.</li></ul><i>About you </i><b>Work Experience:</b><ul><li>5+ years leading Omnichannel, Customer Engagement or Digital Marketing operations, with a focus on content mapping and campaign execution within the pharma industry.</li><li>Strong execution skills with proven delivery of outstanding results.</li><li>High persistence and resilience.</li></ul><b>Knowledge:</b><ul><li>Omnichannel management experience and expertise, with existing omnichannel projects proficiency focusing on AI driven solutions (e.g Turing, GenAI).&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Strategic analysis and planning, project management, Change Management skills , IT knowledge and skills, proven impactful communication, presentation, persuasion, skills ability to work cross-functionally.&nbsp;&nbsp;</li></ul><b>Skills and Competencies:</b><ul><li><b>Business</b>: Good analytical skills; Ability to prioritize; Financial acumen; Over achievement against set objectives; Ability to take quality and agile decisions.</li><li><b>Leadership</b>: Leads by example and walks the talk; Demonstrates a high level drive, passion and ambition for high performance; Challenges continuously the status quo; Has well-developed time management skills, mastering in prioritizating tasks and planning own workloads to ensure deadlines and desired results are met.</li><li><b>Networking</b>: Has experience of successfully to deliver high performance in multicultural environments and in a matrix organization; Works well in cross-functional teams.</li><li><b>Personal Characteristics</b>: Hands-on, execution and result orientation, accountability, creativity, initiative, high persitance and resilience, stress management, learning agility, ability to work on one’s own, continuous improvement, listening skills.</li></ul><b>Take the Lead Values</b><ul><li><b>Aim Higher:</b> Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance.</li><li><b>Act for Patients:</b> Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients.</li><li><b>Be Bold:</b> Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth.</li><li><b>Lead Together:</b> Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.</li></ul><i>Why choose us?</i><ul><li>Help shape the future of care for chronic and complex conditions like diabetes and cardiovascular disease - and make a real impact at scale, with medicines that reach over 100 million people each year.</li><li>Lead a high-impact portfolio with bold ambitions and significant upcoming launches.</li><li>Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working.</li><li>Expand your leadership impact through cross-functional collaboration and international career paths.</li></ul>Pursue <i>progress</i>, discover <i>extraordinary</i><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><br><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><br><p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br><p>MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable advantage, driving growth that outpaces the market.</p><br><p>As a Partner Success Manager (PSM) in FastTrack, you will help accelerate customer outcomes by enabling, guiding, and scaling partner-led delivery across Microsoft cloud solutions. You will work closely with partners, customers, field teams, engineering, and FastTrack stakeholders to ensure partners are equipped to deliver high-quality onboarding, deployment, adoption, and value-realization experiences. Partner Success Managers serve as trusted advisors and operational connectors, helping partners remove delivery blockers, improve execution quality, and drive consistent customer success at scale.&nbsp;</p><br><p>This role is for individuals who thrive in ambiguity, build relationships, operate across diverse stakeholders, and can connect partner execution to customer business outcomes. Success requires customer obsession, partner empathy, program management skills, technical curiosity, and the ability to influence across organizations without direct authority.</p><br><p>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</p><br><br><b>Responsibilities</b><br><p>What You’ll Do&nbsp;</p><br><p>Accelerate customer adoption of Microsoft solutions by enabling partner-led delivery motions across FastTrack programs.&nbsp;</p><br><p>Partner with customers, field teams, partners, engineering, and delivery stakeholders to drive successful onboarding, deployment, adoption, and consumption outcomes.&nbsp;</p><br><p>Serve as the primary partner success lead, coordinating cross-functional efforts that improve delivery quality, reduce friction, and help customers realize value faster.&nbsp;</p><br><p>Support partner readiness across Microsoft technologies, including Microsoft 365, Copilot, Security, Endpoint Management, Windows 365, Teams, Identity, and future AI-driven solutions.&nbsp;</p><br><p>Identify partner delivery blockers, operational gaps, and customer risks, then work across teams to remove barriers and improve execution.&nbsp;</p><br><p>Drive consistent partner engagement motions that improve customer readiness, delivery predictability, and overall partner performance.&nbsp;</p><br><p>Leverage data, insights, automation, and AI to monitor delivery health, identify trends, and improve scale, efficiency, and customer outcomes.&nbsp;</p><br><p>Capture partner and customer feedback that helps shape FastTrack programs, partner enablement, delivery playbooks, and Microsoft product experiences.&nbsp;</p><br><p>Contribute to repeatable practices, scalable guidance, partner enablement assets, and operational improvements that accelerate customer success globally.&nbsp;</p><br><p>What Success Looks Like&nbsp;<br>Our FY27 strategy centers on helping customers move from deployment to meaningful business value through scalable, partner-enabled delivery. Partner Success Managers play a critical role in delivering that vision by ensuring partners are ready, aligned, and accountable for helping customers adopt Microsoft AI, Copilot, Security, Endpoint, and productivity platforms at scale.&nbsp;</p><br><p>Successful candidates:&nbsp;</p><br><p>Demonstrate agility and can quickly develop expertise across emerging technologies, partner motions, and customer scenarios.&nbsp;</p><br><p>Balance program management discipline with customer engagement, partner enablement, and business impact.&nbsp;</p><br><p>Thrive in dynamic environments where priorities evolve alongside product innovation and customer needs.&nbsp;</p><br><p>Build trusted relationships across partners, customers, field teams, engineering, and internal stakeholders.&nbsp;</p><br><p>Influence without authority and effectively lead through collaboration, clarity, and accountability.&nbsp;</p><br><p>Use data and insights to identify risks, improve delivery quality, and scale successful partner practices.&nbsp;</p><br><p>Continuously look for opportunities to simplify execution, improve partner readiness, and accelerate customer time-to-value.&nbsp;</p><br><p>Embrace a growth mindset and serve as a catalyst for learning, innovation, and operational excellence.&nbsp;</p><br><p>Preferred Experience&nbsp;</p><br><p>Customer Success, partner management, consulting, technical account management, onboarding, deployment, or support experience.&nbsp;</p><br><p>Experience working with enterprise customers, Microsoft partners, and complex technical delivery environments.&nbsp;</p><br><p>Knowledge of Microsoft cloud technologies, including Microsoft 365, Copilot, Security, Endpoint Management, Identity, productivity platforms, or AI solutions.&nbsp;</p><br><p>Proven ability to manage multiple priorities, stakeholders, partners, and customer scenarios simultaneously.&nbsp;</p><br><p>Communication, program management, relationship-building, and executive engagement skills.&nbsp;</p><br><p>Demonstrated ability to identify delivery risks, remove blockers, and drive accountability across cross-functional teams.&nbsp;</p><br><p>Experience developing scalable guidance, partner enablement materials, playbooks, or operational practices.&nbsp;</p><br><p>Ability to adapt quickly to evolving technologies, partner models, and business priorities.&nbsp;</p><br><p>Why Join Us?&nbsp;<br>You will join a global team at the forefront of Microsoft’s AI transformation journey. As part of the Global Consumption &amp; Delivery Acceleration organization, you’ll help customers move from technology adoption to measurable business value by enabling partners to deliver with consistency, quality, and speed. You’ll work across some of Microsoft’s most strategic growth areas, helping scale customer success through partner ecosystems, repeatable delivery practices, and outcome-focused execution.&nbsp;</p><br><p>Mission: Accelerate customer adoption and consumption by enabling partner-led delivery excellence, removing execution barriers, improving customer outcomes, and helping customers realize value from Microsoft’s latest innovations faster.</p><br><br><b>Qualifications</b><br><p>Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field and of technical consulting, information technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience.</p><br><p>Preferred Qualifications:<br>Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field and of technical consulting, information technology (IT) administration, technical program/product management, support, project management, customer success management, IT customer-facing experience OR equivalent experience.</p><br><p>- Experience with managing projects in relevant technologies (e.g., cloud, infrastructure, Microsoft platform).<br>- Project management experience.<br>- Relationship management or customer success experience.<br>- IT related customer-facing experience.</p><br> <br><p>Onboarding Mgmt IC4 - The typical base pay range for this role across Romania is lei 199,400.00 - lei 347,800.00 per year. Certain roles may be eligible for benefits and other compensation. </p><br> <p>Find additional benefits and pay information here:<br>https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html</p><br><br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div>

<p><h4>Connect to your career at Deloitte</h4> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit & assurance, tax & legal, consulting, and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include <strong>Strategy & Transactions</strong>, <strong>Customer</strong>, <strong>Engineering, AI & Data</strong>, <strong>Enterprise, Technology & Performance</strong>, and <strong>Cyber</strong>. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <p>At Deloitte, you will be empowered to make a real impact. You will be working on diverse and exciting projects, collaborating with experts across various fields to deliver innovative solutions. Your role will involve:</p> <ul> <li><strong>Cyber strategy development:</strong> Support the design and execution of cybersecurity strategies, operating models, and governance frameworks tailored to client needs and aligned with industry standards.</li> <li><strong>Client advisory & engagement:</strong> Participate in client workshops and strategic discussions to assess current-state maturity, identify transformation opportunities, and provide actionable recommendations.</li> <li><strong>Presentation & proposal development:</strong> Prepare compelling presentations and proposals that clearly articulate cybersecurity transformation strategies and value propositions.</li> <li><strong>Research and benchmarking:</strong> Conduct research and market analysis to stay ahead of emerging cyber risks, technologies, regulatory trends, and best practices that inform strategy design.</li> <li><strong>Content development and ideation:</strong> Create strategic materials including transformation roadmaps, executive reports, awareness content, and training assets that address specific client challenges.</li> <li><strong>Team collaboration:</strong> Work closely with team members and cross-functional stakeholders to deliver integrated solutions and contribute to the growth of Deloitte’s Cyber Strategy & Transformation practice.</li> </ul> <h4>Connect to your skills and professional experience</h4> <p>You excel at taking initiative and contributing positively to team efforts. You are a great listener and can help grow our business while maintaining high standards, integrity, and culture. We value teamwork and will provide you with the support needed to succeed. You are proactive, motivated, and ready to tackle challenges while collaborating effectively with your colleagues.</p> <h4>Essentials</h4> <ul> <li>Solid understanding of cybersecurity concepts, risks, and emerging threats, with the ability to stay current on industry trends and standards (e.g., ISO 27001, NIST CSF).</li> <li>Familiarity with risk assessment methodologies, cyber maturity models, and frameworks (e.g., SCyWF, SFIA, NICE).</li> <li>Proven experience delivering cybersecurity strategies, operating models, governance frameworks, and transformation roadmaps. Background in policy design and cyber awareness programs is a plus.</li> <li>Ability to assess current cyber postures, identify gaps, and define actionable improvement plans.</li> <li>Evaluate evolving threats and inform strategic direction through landscape analysis and research.</li> <li>Skilled at conducting market research and integrating global leading practices into client solutions.</li> <li>Able to interpret KRIs/KPIs and measure cybersecurity maturity and initiative performance.</li> </ul> <h4>Other desirables</h4> <ul> <li>Bachelor's degree in cybersecurity, information technology, computer science, or a related field.</li> <li>Minimum of 7 years of experience in cyber security and risk assessment.</li> <li>English proficiency is a must.</li> <li>Experience in a consulting or advisory role with cybersecurity background.</li> <li>Experience in a project management role, managing resources, following up on project due dates, reporting, and escalating risks to management.</li> <li>Leadership skills with the ability to assign tasks and manage junior team members, lead client sessions, and present recommendations.</li> <li>Willingness to explore new ideas and approaches to drive client success, with flexibility for travel and working hours.</li> </ul> <h4>Connect to your business – Technology & Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect with your colleagues</h4> <p><strong>Location:</strong> Cairo, Egypt</p> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, Technology & Transformation</p> <p>“Everyone always says ‘it’s the people,’ and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” – Gillian, Technology & Transformation</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

APPOINTMENT SETTER, COLD CALLING, FULL TIME (REMOTE, EGYPT) Paid weekly in USD. Base plus uncapped commission.<br>If you can cold call US B2B decision makers in confident English, handle live objections without flinching, and book qualified meetings that actually show up, this role was built for you.<br>We are recruiting multiple full time appointment setters across Egypt. Interviewing now. You are paid in USD, and you are paid every week.<br>???? APPLY HERE, this is the step everyone skips ????Short form plus a video, about 15 minutes total. It's the fast track and how we decide who to talk to first.???? https://forms.clickup.com/9015614329/f/8cnypvt-31815/E7RERRZWLQ2KVXW9DJ<br>???? WHO WE AREStartupr is a startup focused operating company building outbound infrastructure for B2B companies. We generate pipeline for startups and growth stage businesses through direct outbound execution, mainly cold calling and appointment setting. We're scaling our cold calling vertical and need setters who deliver consistent, qualified meetings for our clients.<br>This is not a generic SDR seat. It's a specialized appointment setting role for someone who thrives on live conversations, controls a call, and measures themselves by booked meetings that happen, not dials.<br>☎️ WHAT YOU WILL DO- Run 300 dials a day on a power dialer we pay for, to US and international B2B decision makers across industries- Qualify prospects against each client's specific ICP live on the call- Handle objections confidently and turn skeptical prospects into booked meetings- Name a day and a clock hour on the call, every time. It is the one behaviour that separates a booked meeting from a maybe- Own what happens after the call. Confirm, remind, and reschedule the prospect until the meeting actually happens, then hand off cleanly to the client- Schedule qualified appointments directly on client or internal calendars- Log every call and outcome accurately in CRM (Attio) and your dialer (Trellus)- Join call reviews, script iteration, and feedback loops- Carry a second client campaign from week two, so one slow vertical never decides your month<br>???? HOW YOU EARN THE FULL TIME SEAT: A PAID TRIAL, PAID ON RESULTSYour first week is a trial, and it pays from day one. Every meeting you book that turns out qualified pays you $50. Not a flat fee for showing up, and not free work either.- Days 1 to 3: onboarding. Materials, a knowledge check, and a live role play with your team lead- Then 7 business days on the phones, with a power dialer, a built lead list, a script and daily call reviews- Your target: 2 verified meetings that fit the client's ICP. Hit it and the full time seat is yours from the following Monday, on the weekly pay schedule below- Nothing caps you in the trial either. Book four, you are paid for four- Book one and it qualifies, you are still paid for it. We pay for every qualified meeting you produce, whether or not you end up taking the seat- If the lead list or the tooling was the problem, that is ours and it is taken into account. You will know which list you are on, and why, before you dial it<br>A verified meeting is not a dropdown you tick. It is a live conversation on the recording, a prospect who matches the client's ICP at the time of booking, a day and a clock hour named on the call, and the invite sitting on the client's calendar through our process. Your team lead listens to the recording before it is paid.<br>???? HOW YOU ARE PAID ONCE YOU ARE IN (USD, weekly, uncapped)- $100 base every week, paid every Friday- Plus $50 for every qualified meeting, uncapped- From month three, after eight clean weeks: $150 a week and $75 per qualified meeting, paid monthly in advance<br>???? What that looks like in practice, USD per month:2 qualified meetings a week: about $8653 a week: about $1,0804 a week: about $1,3005 a week: about $1,5156 a week: about $1,730On the month three rates, 4 a week is about $1,950. There is no cap above any line on this list.<br>⚡ WHY THIS BEATS THE OTHER OFFERS IN YOUR INBOX- You are paid every week, every Friday, in USD. Not monthly, not net 30, not when the client pays us- There is a base, and once you are in it does not depend on how the week went. Most agencies hiring for this work in Egypt are commission only, so a slow week on a slow list pays you nothing- The commission on top is uncapped. Many agencies pay a flat salary with a hard ceiling. We don't cap you- Your rate rises on a published schedule at month three, not in a conversation you have to go and ask for- Real tooling, not your own phone and a spreadsheet. A power dialer (Trellus, Salesfinity or similar), built lead lists, client scripts, an ICP defined before you dial, and call reviews with someone who did this job himself. Proven performers move onto parallel dialing and cover far more ground per hour<br>✅ WHAT COUNTS AS A QUALIFIED MEETING (zero ambiguity) You get clear criteria with no guessing. A meeting is qualified when all three of these are true:1. The prospect fits the client's ICP, which we define up front for every campaign2. The meeting actually happened and they showed up3. The prospect showed genuine interest in the client's solution<br>Meetings that don't happen, prospects who don't fit, and calls with no real interest don't count. Because we define the ICP before you dial, there's never a debate about what qualifies.<br>???? THE WEEKLY STANDARD, SO NOTHING IS A SURPRISE- 300 dials a day on the power dialer we give you, five days a week. It is the one number entirely in your hands- 2 verified meetings in a week keeps you in good standing. What we are building toward is one a day, and that is what our strongest people aim at- A short end of day recap on your campaign after every calling block- Every Friday your week is reviewed with you: meetings, activity, and the calls themselves- If you are sitting at zero, you hear it inside that week, not at the end of the month<br>???? WHO WE WANT- Real cold calling experience booking B2B meetings, not just emailing, not just researching- Confident, natural English on the phone. You don't sound scripted or robotic- You handle rejection without losing momentum- You know what a qualified meeting is and won't book garbage to hit a number- You run your own day: organized, reliable, and consistent in a remote setup. You care about conversion, not dial count<br>???? REQUIREMENTS- Full time availability, five days a week, US business hours, which is the evening and night shift Cairo time- 1 or more years in appointment setting, 3 or more years in cold calling- Fluent English with a clear, neutral accent, since you will call US decision makers- Reliable high speed internet plus a backup for power or connection, a quiet space, a quality headset, and a laptop- Comfortable at volume on a power dialer, or ready to pick one up fast- Comfortable with CRM and dialers such as Trellus, Salesfinity, Apollo, or similar<br>⭐ Strong plus: experience at Belkins, A-Sales, CIENCE, Sales Hive, Martal Group, Leadium, Callbox, Operatix, or any B2B appointment setting or cold calling agency.<br>???? WHERE IT GOES FROM THEREWe're building this team from the ground up. Proven performers get real options:- The month three package: $150 a week plus $75 per qualified meeting, paid monthly in advance- Priority campaign assignments and the best lists, based on output- Team lead and management roles as we scale the Egypt calling operation<br>???? HOW TO APPLY (the step that actually gets you seen) Fill out the fast track form: a short application plus a quick video so we can hear how you communicate. Fastest route to an interview and how we decide who to talk to first.???? https://forms.clickup.com/9015614329/f/8cnypvt-31815/E7RERRZWLQ2KVXW9DJ

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b><p>Job Description&nbsp;</p><br><p>AtkinsRéalis&nbsp;Global Technology Centre (GTC) Middle East Business is looking to appoint a MECH&nbsp;BIM Lead&nbsp;/ Senior BIM Engineer&nbsp;/ Assistant Technical Manager to support the delivery of complex Mechanical engineering and multidisciplinary designs across a range of major projects.&nbsp;</p><br><p>As the&nbsp;MECH&nbsp;BIM Lead&nbsp;/ Senior BIM Engineer&nbsp;/ Assistant Technical&nbsp;Manager&nbsp;&nbsp;you&nbsp;will lead&nbsp;a&nbsp;&nbsp;team&nbsp;of BIM engineers and modelers with the responsibility for guiding this team on all technical matters and perform multi discipline design management and coordination. You will be an experienced practitioner of BIM / Digital technologies, with&nbsp;proven&nbsp;track record&nbsp;of applying these technologies to develop engineering solutions.&nbsp;</p><br><p>This key post will be based on Cairo where we have thriving&nbsp;AtkinsRéalis&nbsp;office, which&nbsp;serve&nbsp;all&nbsp;AtkinsRéalis&nbsp;regions across the world. Our portfolio of work continues to grow, and we will offer a challenging and rewarding opportunity to apply knowledge,&nbsp;experience&nbsp;and problem-solving skills.&nbsp;</p><br><p>Your role</p><br><ul><li>MECH&nbsp;BIM&nbsp;lead&nbsp;experience working on multi-D projects.&nbsp;</li></ul><ul><li>Should have&nbsp;in depth&nbsp;knowledge on&nbsp;MECH&nbsp;systems and how&nbsp;its&nbsp;constructed in site.&nbsp;</li></ul><ul><li>Should have in-depth knowledge on all the latest CDE's.&nbsp;</li></ul><ul><li>Should have in-depth knowledge on ISO19650.&nbsp;</li></ul><ul><li>To collaborate with Designers, BIM leads, Planners to ensure alignment and quality BIM models.&nbsp;</li></ul><ul><li>Develop documentation&nbsp;required&nbsp;to support the implementation and progression of 3D &amp; 4D BIM.&nbsp;</li></ul><ul><li>Should be well versed with Revit MECH&nbsp;&amp; AutoCAD and able to mentor team.&nbsp;</li></ul><ul><li>Follow firm-wide BIM/CAD Standards, procedures and guidelines that conform to international standards, our firm's culture, and the emerging best practices. &nbsp;</li></ul><ul><li>Model/drawing set-up and organize.&nbsp;</li></ul><ul><li>Preparing 3D REVIT MECH&nbsp;Models,&nbsp;Families&nbsp;and Schedules.&nbsp;</li></ul><ul><li>Ability to create Parametric Components and vary the value of parameters assigned to groups.&nbsp;</li></ul><ul><li>Coordinate MEP Models with Structural and Architectural Model.&nbsp;</li></ul><ul><li>Able to coordinate and&nbsp;analyse&nbsp;REVIT/Navisworks clash detection reports and correct issues.&nbsp;</li></ul><ul><li>Coordinates work with other disciplines including Electrical, Architectural, Structural and Interior Design.&nbsp;</li></ul><ul><li>Prepares detailed equipment room layouts, detailed riser diagrams, plot files, PDF's,&nbsp;partplans. &nbsp;</li></ul><ul><li>Highlights completed mark-ups and return drawings to Engineer/Manager. &nbsp;Prints&nbsp;drawing sets as requested.&nbsp;</li></ul><ul><li>Checks&nbsp;drawings for quality control using standard checklist, as&nbsp;appropriate. &nbsp;</li></ul><ul><li>Maintains design files in an organized and up-to-date fashion&nbsp;in accordance with&nbsp;company standards. &nbsp;</li></ul><ul><li>Communicates regularly with&nbsp;team&nbsp;to ensure schedules are met. &nbsp;</li></ul><ul><li>Identifies&nbsp;and reports to Manager any project related quality,&nbsp;speed&nbsp;or scheduling issues.&nbsp;</li></ul><p><i>Digital Skills:</i>&nbsp;</p><br><ul><li>Drive technical excellence in Digital production/delivery.&nbsp;</li></ul><ul><li>Support the transition away from using Revit as merely a production/drafting package to a platform that is&nbsp;leveraged&nbsp;for design /engineering (and one that the team lives &amp; breathes).&nbsp;</li></ul><ul><li>Promote and cultivate a more progressive style of design and communication within the team (using alternative digital tools - Rhino/ Grasshopper/CFD/Adobe&nbsp;Suite).&nbsp;</li></ul><ul><li>Dramatically enhance the output of deliverables (visually &amp; speed of service)&nbsp;putting&nbsp;us on a level playing field with our architectural colleagues. &nbsp;</li></ul><ul><li>Promote the team's emerging digital initiative within&nbsp;AtkinsRéalis&nbsp;and externally, with an eye to winning work based on the developing capability and enhancing the brand.&nbsp;</li></ul><p>About you&nbsp;</p><br><p><i>Required skills and Experience:</i>&nbsp;</p><br><ul><li>Bachelor of Engineering with minimum 10-15 years of relevant experience.&nbsp;</li></ul><ul><li>Knowledge of multidisciplinary and multiregional&nbsp;project&nbsp;to&nbsp;comply with&nbsp;the relevant CAD/BIM Standard.&nbsp;</li></ul><ul><li>Ability to read &amp; interpret engineering drawings &amp; specifications.&nbsp;</li></ul><ul><li>Ability to work using&nbsp;Engineers&nbsp;calculations and design in producing drawings / 3D modelling.&nbsp;</li></ul><ul><li>Knowledge of Building design processes working within a multiple discipline engineering environment, and within a project and commercially focused business.&nbsp;</li></ul><ul><li>Identify,&nbsp;interpret&nbsp;and apply required industry/ client/ internal CAD/BIM standards. To ensure that our finished product is Project,&nbsp;Client&nbsp;and BIM compliant.&nbsp;</li></ul><ul><li>Work independently and take proactive&nbsp;initiative.&nbsp;</li></ul><ul><li>Self-motivated development.&nbsp;</li></ul><ul><li>Competent to check the work.&nbsp;</li></ul><ul><li>Able to present /&nbsp;represent&nbsp;their technical work.&nbsp;</li></ul><ul><li>Working knowledge of standard codes and EDMS (Electronic Data Management System.&nbsp;</li></ul><ul><li>Shows flexibility in work tasks and locations.&nbsp;</li></ul><ul><li>Responsible for completion of specifically assigned tasks to time and cost.&nbsp;</li></ul><ul><li>Required Skills for Digital Part.&nbsp;</li></ul><ul><li>A thorough understanding of the data, information management and BIM including compliance&nbsp;to&nbsp;ISO 19650 standards.&nbsp;</li></ul><ul><li>Sound knowledge in engineering design and to&nbsp;assist&nbsp;design team in Self/Inter disciplinary.&nbsp;</li></ul><ul><li>services&nbsp;coordination,&nbsp;quality&nbsp;compliance etc.&nbsp;</li></ul><ul><li>Expert knowledge of BIM authoring tools from various software providers such as&nbsp;Autodesk,&nbsp;Bentley in delivery of multi-disciplinary projects.&nbsp;</li></ul><ul><li>Expert knowledge of model federation and co-ordination platforms such as Navisworks,&nbsp;Revizto, BIM Track (New&nbsp;forma&nbsp;Konekt) for performing tasks like clash detection and resolution, model walkthrough and issue tracking and management.&nbsp;</li></ul><ul><li>Expert knowledge of Common Data Environment (CDE) such as BIM360, ACC and ProjectWise.&nbsp;</li></ul><ul><li>Knowledge of automation tools such as Dynamo.&nbsp;</li></ul><ul><li>Ability to develop technical documentation for Information Management/BIM.&nbsp;</li></ul><ul><li>Effective communication,&nbsp;coordination&nbsp;and collaboration skills.&nbsp;</li></ul><ul><li>Excellent problem-solving and critical thinking skills.&nbsp;</li></ul><ul><li>Desirable Skills and Experience:&nbsp;</li></ul><ul><li>Professional accreditation to the level of an Incorporated or Chartered Engineer or working towards professional qualifications.&nbsp;</li></ul><ul><li>Must be an advanced user or expert user in Autodesk Navisworks with capabilities to federate individual&nbsp;discipline&nbsp;BIM Models. Setup,&nbsp;maintain&nbsp;and run clash rules and clash tests across federated BIM Models. Must know how to create search sets, query, find and navigate through BIM Models.&nbsp;</li></ul><ul><li>Must be able to use Navisworks to generate clash results, manage clash resolution, redline BIM Models, capture&nbsp;viewpoints&nbsp;and cascade reports to discipline teams. Must be able to perform Navisworks model management.&nbsp;</li></ul><ul><li>Computational / Generative design tool experience such as Autodesk Dynamo or Grasshopper / Rhino.&nbsp;</li></ul><ul><li>Technical&nbsp;proficiency&nbsp;in the use of the latest common CDE systems: Bentley ProjectWise and Autodesk BIM360.&nbsp;</li></ul><p><i>Required attributes:&nbsp;</i>&nbsp;</p><br><ul><li>High performing ability to work and integrate into multi-disciplinary teams and work independently. Ensuring your work is to the highest&nbsp;appropriate standards&nbsp;and in compliance with&nbsp;AtkinsRéalis&nbsp;quality systems and standards.&nbsp;</li></ul><ul><li>Energetic and enthusiastic, with the desire to take on extra responsibilities and constantly upskilling team and oneself.&nbsp;</li></ul><ul><li>Excellent written and spoken English communication within a business environment.&nbsp;</li></ul><ul><li>Ability to exercise initiative, take ownership of project&nbsp;issues&nbsp;and work independently with excellent time management skills.&nbsp;</li></ul><ul><li>You will&nbsp;demonstrate&nbsp;a high level&nbsp;of commitment,&nbsp;flexibility&nbsp;and be eager to accept responsibility and learn new skills, whilst always exercising an active interest in helping to solve technical problems faced by any member of the team.&nbsp;</li></ul><ul><li>You will act with integrity and professionalism, gaining the trust of&nbsp;colleagues&nbsp;and setting an example to junior staff.&nbsp;</li></ul><p>Rewards &amp; benefits&nbsp;</p><br><p>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.&nbsp;</p><br><p>This includes:&nbsp;</p><br><p>• Comprehensive life insurance coverage&nbsp;</p><br><p>• Medical insurance for you and your dependents&nbsp;</p><br><p>• Annual leave balance&nbsp;in accordance with&nbsp;local&nbsp;labour&nbsp;law&nbsp;</p><br><p>• Flexible and hybrid work solutions&nbsp;</p><br><p>• Opportunity for local and global internal transfers&nbsp;</p><br><p>• Company gratuity scheme&nbsp;</p><br><p>• Discretionary bonus program&nbsp;</p><br><p>• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition&nbsp;</p><br><p>Seize every opportunity to sharpen your skills, expand your&nbsp;expertise, and be recognized for the impact you make.&nbsp;</p><br><p>About&nbsp;AtkinsRéalis&nbsp;</p><br><p>We're&nbsp;AtkinsRéalis, a world-class engineering&nbsp;services&nbsp;and nuclear organization. We connect people,&nbsp;data&nbsp;and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers,&nbsp;engineers&nbsp;and project managers, we can change the world.&nbsp;We're&nbsp;committed to leading our clients across our various end markets to engineer a better future for our planet and its people.&nbsp;</p><br><p>Find out more.&nbsp;</p><br><p>Best Regards</p><br><p><b>Yasser&nbsp;M. Adam</b>&nbsp;&nbsp;</p><br><p><b>AtkinsRéalis</b></p><br><p>A photo of the podcast recording discussing future mobility in the Middle East&nbsp;Watch the podcast</p><br><p>Balados</p><br><p>Au-delà du génie</p><br><p>Carrières</p><br><p>Podcasts</p><br><p>Beyond Engineering</p><br><p>Careers</p><br><p><i>À AtkinsRéalis, nous travaillons selon des horaires flexibles partout dans le monde. Ce courriel a été envoyé à un moment propice pour moi, mais je ne m’attends à une réponse de votre part qu’au moment qui vous conviendra.</i>&nbsp;|&nbsp;<i>At AtkinsRéalis, we work flexible hours around the world. Although I have sent this email at a time convenient for me, I don’t expect you to respond until it works for you.</i></p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. &nbsp;</i></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Tiered Approach</b></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><b>Tier 0</b>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><b>Tier 1</b>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><b>Tier 2</b>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><b>Tier 3 or no tier indicated</b>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><b>Background</b></p><br> <p>Under the overall guidance and supervision of the Administrative Associate and the Administrative Analyst respectively, the Administrative Assistant provides support to office operations performing a variety of standard administrative processes in particular those related to Travel and Logistic ensuring high quality and accuracy of work.&nbsp; The Administrative Assistant promotes a client, quality and results-oriented approach.</p><br> <p>The Administrative Assistant works in close collaboration with the Operations, Programme and projects staff in the CO and other UN agencies staff to exchange information and ensure consistent service delivery.</p><br> <p><b>Scope of Work&nbsp;</b></p><br> <p><b>Duties and Responsibilities</b></p><br> <p><b>1. Implement operational strategies in alignment with governing rules and regulations and with a focus on consistency and quality:</b></p><br> <ul> <li>Ensure full compliance of administrative activities with UN/UNDP rules, regulations, policies and strategies</li> <li>Provide inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).&nbsp;</li> <li>Provide inputs to preparation of administrative team results-oriented workplans.&nbsp;</li> </ul> <p><b>2. Provide appropriate and required administrative and logistical services to the Country Office</b></p><br> <ul> <li>Serve as custodian for management of office stationery supplies, including maintenance of stock list of stationery, distribution of stationery as required by staff, and keeping a log of distribution.&nbsp;</li> <li>Provide support to organization of procurement processes, including preparation of RFQs, ITBs or RFPs documents, and receipt of quotations, bids or proposals and their preliminary evaluation.&nbsp; Prepare POs. Organize shipments and customs clearance arrangements.&nbsp; Prepare documents/documentation for UNDP shipments (received/sent) and implement follow-up actions.&nbsp; Perform Buyer role in ERP.</li> <li>Arrange travel and hotel reservations, review POs for travel activities, and prepare travel authorizations. Provide support to staff members and their dependents by processing requests for visas, identity cards and other documents in accordance with requirements of the United Nations and national government.&nbsp; &nbsp;When requested, collect information for DSA, travel agencies, and other administrative surveys.</li> <li>Arrange vehicle transportation, regular vehicle maintenance and insurance. Check and record vehicle daily log and gas consumption, update and maintain vehicle history report.&nbsp;</li> <li>Follow up on deadlines, commitments made, actions taken, and coordination of collection and submission of the reports to head of unit.&nbsp;</li> <li>Provide support to the organization/maintenance of common services and maintenance of common premises. Maintain files and records relevant to office maintenance.&nbsp;</li> <li>Maintain contacts with visitors and staff, arrange appointments and meetings, and when needed, take minutes, act as an interpreter and/or translate simple correspondence. Compile and prepare briefing and presentation materials, speeches, background information and documentation for meetings and missions.</li> </ul> <p><b>3. Ensures facilitation of knowledge building and knowledge sharing through:</b></p><br> <ul> <li>Help organize and participate in training for the operations/projects staff on administration.&nbsp;</li> <li>Provide sound contributions to knowledge networks and communities of practice.</li> </ul> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.</p><br> <p><b>Institutional Arrangement</b></p><br> <p>The Administrative Assistant will report directly to the Administrative Associate (Travel and Logistics). The HR Assistant will work closely with the Administration team and engage with various stakeholders to ensure compliance and delivery of administrative and logistical services.<br> &nbsp;</p><br> <p><b>Competencies</b></p><br> <i><b>Core</b></i> <br> <b>Achieve Results:</b> LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline <br> <b>Think Innovatively:</b> LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements&nbsp; <br> <b>Learn Continuously:</b> LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback <br> <b>Adapt with Agility:</b> LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible&nbsp; <br> <b>Act with Determination:&nbsp;</b> LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident <br> <b>Engage and Partner:</b> LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships <br> <b>Enable Diversity and Inclusion:</b> LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination&nbsp; <br> <p><b>Cross-Functional &amp; Technical competencies&nbsp;</b></p><br> <br> <i><b>Thematic Area</b></i> <i><b>Name</b></i> <i><b>Definition</b></i> <br> <b>Business Management</b> Operations Management <ul> <li>Ability to effectively plan, organize, and oversee the Organization’s business processes in order to convert its assets into the best results in the most efficient manner.</li> <li>Knowledge of relevant concepts and mechanisms</li> </ul> <br> <b>Business Management</b> Customer Satisfaction/Client Management <ul> <li>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.&nbsp;</li> <li>Provide inputs to the development of customer service strategy.&nbsp;</li> <li>Look for ways to add value beyond clients' immediate requests.&nbsp;</li> <li>Ability to anticipate client's upcoming needs and concerns.</li> </ul> <br> <b>Business Management</b> Communication <ul> <li>Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.</li> <li>Ability to manage communications internally and externally, through media, social media and other appropriate channels</li> </ul> <br> <p><i><b>Administration &amp; Operations&nbsp;</b></i></p><br> <p>UN travel documents&nbsp;</p><br> <ul> <li>Knowledge of regulatory frameworks and processes related to UN travel documents; ability to facilitate the insurance of UN travel documents for UNDP and UN agencies; processing of visas, and ensure oversight and endorsement&nbsp;</li> </ul> <br> <i><b>Administration &amp; Operations</b></i> Vehicle management <ul> <li> <p>Knowledge of policy and procedures on fleet management</p><br></li> </ul> <br> <i><b>Procurement</b></i> Procurement Management <ul> <li> <p>The ability to acquire goods, services or works from an outside external source.</p><br></li> </ul> <br> <p><b>Required Skills and Experience</b></p><br> <b>Min. Education requirements</b> <ul> <li>Secondary education is required. OR</li> <li>A university degree (bachelor´s degree) in Business Administration, Public Administration, or an equivalent field will be given due consideration, but it is not a requirement.</li> </ul> <br> <b>Min. years of relevant work experience&nbsp;</b> <ul> <li>Minimum of 5 years (with secondary education) or 2 years (with bachelor’s degree) of relevant administration experience at the national or international level is required.</li> </ul> <br> <b>Required&nbsp; skills&nbsp;</b> <ul> <li>Experience in the use of computers and office software packages (MS Word, Excel, etc.) and advanced knowledge of web-based management systems such as ERP.&nbsp;</li> </ul> <br> <b>Desired skills in addition to the competencies covered in the Competencies section</b> <ul> <li>Prior relevant working experience with the UN/UNDP, an international organization or an international NGO.</li> <li>Experience in handling of web-based management systems (Quantum).</li> <li>Direct experience applying and ensuring compliance with UN/UNDP rules, regulations, policies, and procedures.</li> <li>Practical experience with the full range of administrative tasks, including processing administrative &nbsp;transactions, managing contracts, tracking positions, and handling staff entitlements and benefits.</li> </ul> <br> <b>Required Language(s)&nbsp;</b> <ul> <li>Fluency in English, and Arabic is required.</li> </ul> <br> <b>Professional Certificates</b> <ul> <li>Specialized certification in Administration or Procurement is desirable</li> </ul> <br> <p><b>Equal opportunity</b></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><b>Sexual harassment, exploitation, and abuse of authority</b></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><b>Right to select multiple candidates</b></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><b>Use of AI by candidates</b></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><b>Scam alert</b></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>The territory for this region includes Florida, Ohio, Michigan, Indianapolis, Georgia, Alabama, Louisiana, Arkansas, Memphis, and Nashville.</span></p><br><br><br><p><span><b>GSK ONCOLOGY</b></span></p><br><br><p>GSK is a place to build a career in Oncology where purpose, science and growth come together. As a focused, global biopharma company, we unite science, technology, and talent to get ahead of disease together — with a clear ambition to deliver impact for patients at scale.</p><br><br><br><p>For people looking to make a difference, that means joining a company with the capabilities, investment and momentum to translate innovation into meaningful improvements in patient outcomes — and to do it as part of a business entering a sustained period of growth.</p><br><br><br><p>GSK Oncology is building real momentum — advancing a growing portfolio of approved medicines while investing in a pipeline designed to redefine cancer care. Recent progress, including approvals in endometrial cancer and multiple myeloma, alongside targeted business development to expand into areas such as lung cancer, reflects a business that is delivering today while building for the future.</p><br><br><br><p>What sets GSK apart is the combination of scientific depth and culture. With substantial investment in R&amp;D, a broad development pipeline, expertise in genetics and advanced technologies, and a strong partnership model, GSK offers the opportunity to work at the forefront of innovation.</p><br><br><br><p>Just as importantly, GSK is a place where people can thrive. Our culture is grounded in being ambitious for patients, accountable for impact, and committed to doing the right thing — creating an environment where individuals are supported to grow and contribute at their full potential. &nbsp;</p><br><br><br><p>For talent in Oncology, GSK offers the opportunity to be part of a science‑led, high‑growth business — contributing to work that is shaping the future of cancer care and making a meaningful difference for patients.</p><br><br><br><p><span><b>ROLE SUMMARY</b></span></p><br><br><p>As Regional Director, Oncology Strategic Accounts, you will lead a team of regional Strategic Oncology Account Directors who shape and execute GSK’s oncology strategy across health systems, cancer centers, and community oncology accounts. You will be accountable for coaching and developing your team to influence clinical and economic decision makers, ensuring integrated brand, access, and account strategies that deliver market-leading growth.</p><br><br><br><p>You will lead all regional oncology strategic account activities in decision making, account planning, access strategy pull-through, and population-based decision maker engagement. You will initiate, develop, and support the implementation of opportunities for company expansion in oncology, support brand volume and market share targets, demonstrate a strong focus on account and region performance and long-term opportunities.</p><br><br><br><p>This role will give you the opportunity to lead key activities to progress GSK’s oncology industry leadership and your career.</p><br><br><br><p><span><b>KEY RESPONSIBILITIES</b></span></p><br><br><ul><li>Lead, coach, and develop a regional team of Strategic Oncology Account Directors responsible for priority health system cancer centers, national free-standing cancer centers, and organized community oncology customers. You will set clear expectations, provide actionable feedback, and build account leadership skills within your team.</li><li>Support in-field engagement, develop and maintain trusted relationships with key C/D-Suite Population Based Decision Makers (PBDM) across the region’s key academic cancer centers and large community oncology practice networks.</li><li>Direct the Strategic Oncology Account Directors in the development and execution of GSK’s go-to-market model within targeted community oncology, health system accounts, and leading cancer centers across the region, partnering closely with Oncology commercial field teams.</li><li>Partner with cross-functional partners in Market Access, Pricing &amp; Contracting, Medical, oncology business unit and <i>GSK </i>account teams to align account strategies, long-term opportunities, and integrated customer engagement plans that deliver value to sophisticated systems and their patients.</li><li>As appropriate, negotiate and pull through contract agreements aligned to access and customer strategies</li><li>Promote a strategic framework that integrates oncology brand strategy, access, and system-level initiatives to explore and realize business opportunities across aligned accounts.&nbsp;</li><li>Deliver and execute regional strategic plans in close partnership with Oncology Field Leaders to achieve performance goals and objectives, using key performance indicators (KPIs) that reflect both brand performance and account access outcomes (e.g., patient access, formulary status, pathway inclusion, and clinically appropriate use).</li><li>Conduct internal business strategy discussions and business performance reviews routinely with key cross-functional HQ and field leaders to ensure understanding of customers’ business strategies, account priorities and goals and competitive insights.</li><li>Build a strong regional network across US oncology brand teams, Market Access, Medical and other cross-functional partners to ease effective and compliant collaboration through the product launch and lifecycle milestones.</li><li>Ensure the team effectively uses marketing research, market intelligence, clinical messaging, and account insights to inform account strategies for in-line and launch products.</li><li>Build strong connectivity with internal partners involved in developing and deploying account-based campaigns, tools, and resources that support the oncology portfolio across key accounts.</li><li>Ensure the Strategic Oncology Account team adheres to all applicable GSK policies, Write Right principles, and all relevant compliance standards, while implementing innovative, system-focused initiatives.</li></ul><ul><li>Represent GSK at sponsored industry events, with proper planning, execution, and follow-up</li></ul><ul><li>Role-model GSK’s values and expectations, creating an environment of trust, accountability, and continuous development across the Strategic Oncology Account team.</li></ul><br><p><span><b>Basic Qualifications:</b></span></p><br><br><ul><li>Bachelor’s Degree</li><li>3+ years leading / managing a team</li><li>8+ years in pharmaceutical/biotech commercial roles</li><li>4+ years in pharmaceutical/biotech commercial roles working in Oncology</li><li>Account management experience in complex settings (e.g., Academic, IDN Accounts, or Community Provider Networks) at the enterprise (C/D suite) level</li></ul><br><p><span><b>Preferred Qualifications:</b></span></p><br><br><ul><li>Experience in solid tumor and/or hematologic malignancy therapeutic areas</li><li>Familiarity with community oncology practice management, GPO relationships and oncology group purchasing dynamics</li><li>Experience working with oncology care models, value-based contracts, or risk-bearing provider groups</li><li>Prior cross-functional roles in Market Access, Sales Leadership, Medical Affairs, or HEOR</li><li>Demonstrated clinical fluency including the ability to discuss oncology clinical trial data, pathology, biomarker testing, and treatment algorithms with key stakeholders</li><li>Economic acumen including a working knowledge of oncology reimbursement, 340B program, GPO contracting, buy-and-bill, and specialty pharmacy dynamics</li><li>Experience supporting or leading a pharmaceutical oncolytic product launch</li><li>Experience using MS Office Suite, Veeva CRM, and Power BI or equivalent analytics platforms</li></ul><p>#LI-GSK</p><br><br><p>#LI-Remote</p><br><br><p>#GSKCommercial</p><br><br><p><span>#GSKOncology2026 </span></p><br><br>The US annual base salary for new hires in this position ranges from $186,750 to $311,250. The US salary ranges take into account a number of factors including work location within the US market, the candidate’s skills, experience, education level and the market rate for the role. In addition, this position offers an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. Available benefits include health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and paid caregiver/parental and medical leave. If salary ranges are not displayed in the job posting for a specific country, the relevant compensation will be discussed during the recruitment process.<br><p>Please visit&nbsp; <span><u>GSK US Benefits Summary</u></span> to learn more about the comprehensive benefits program GSK offers US employees. </p><br><br><br><br><p><b>Why GSK?</b></p><br><br><p><b>Uniting science, technology and talent to get ahead of disease together.</b></p><br><br><br><p>GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.</p><br><br><br><p>People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.</p><br><br><br><p><span>If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at -&nbsp;</span><span><u>usrecruitment.adjustments@gsk.com</u></span> </p><br><br><br><p>GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.</p><br><br><br><p><b>Important notice to Employment businesses/ Agencies</b></p><br><br><p>GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.</p><br><br><br><p>Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at <span><u>https://openpaymentsdata.cms.gov/</u></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About TJM Labs TJM Labs is building the digital workforce for pharmacy.<br> Pharmacies are being asked to do more with fewer resources.<br> Prescription volumes are growing, margins are tightening, and talented pharmacy teams spend too much of their day on repetitive operational work.<br> We're changing that.<br> TJM Labs builds AI-powered automation designed specifically for pharmacy.<br> Our technology works within the systems pharmacies already use to automate repetitive workflows and create more capacity for pharmacists and pharmacy technicians to focus on the work that actually requires them.<br> As our customer base grows, we need people who can help pharmacies get answers quickly, understand when something isn't working as expected, and connect what the customer is experiencing with the technical teams who can solve it.<br> About the Role We're looking for a Pharmacy Bot Support Specialist to provide responsive, thoughtful day-to-day support to pharmacies using TJM automation.<br> You'll work as part of a customer pod alongside Customer Success Managers, Implementation Leads, and technical teams.<br> This is not an account ownership role.<br> You won't own the customer relationship, customer strategy, or implementation project.<br> Instead, you'll be one of the first people our pharmacy customers turn to when they have a question, need help, or tell us, 'The bot isn't doing what we expected.<br>' Your job is to figure out what that actually means.<br> Sometimes the answer will be straightforward.<br> Other times, you'll need to ask questions, understand the pharmacy workflow, gather examples, look at system information, reproduce the behavior, and document what you've learned so our technical teams can investigate efficiently.<br> You don't need to be an engineer.<br> You do need to be technically curious, comfortable troubleshooting, an excellent communicator, and willing to keep asking questions until you understand what's actually happening.<br> What You'll Do 1.<br> Be a Responsive First Point of Support You'll help manage incoming day-to-day communication from pharmacy customers across our support channels.<br> Respond promptly and professionally to customer questions and reported issues.<br> Ask thoughtful follow-up questions to understand exactly what the customer is experiencing.<br> Gather the information needed to determine whether something is a question, training issue, workflow issue, configuration issue, product issue, or potential defect.<br> Help customers resolve issues that can be addressed without engineering involvement.<br> Set clear expectations about what happens next when additional investigation is required.<br> Keep customers updated rather than leaving them wondering whether anyone is working on their issue.<br> Close the loop once an issue has been resolved.<br> You won't be expected to have every answer.<br> You will be expected to take responsibility for getting the information to the right person and making sure the question doesn't disappear.<br> 2. Investigate Before You Escalate One of the most important parts of this role is turning a customer-reported problem into something our technical teams can efficiently investigate.<br> Ask targeted questions about what happened before, during, and after the reported issue.<br> Gather specific examples, timestamps, prescription or workflow context, screenshots, and other appropriate information.<br> Understand what the customer expected to happen versus what actually happened.<br> Review available system activity, configurations, logs, and other troubleshooting information.<br> Attempt to reproduce reported behavior when appropriate.<br> Determine whether the issue affects one scenario or a broader workflow.<br> Check known issues and available documentation before escalating.<br> Document what you've already investigated so another team doesn't have to start from zero.<br> Your goal is to make sure engineering spends its time solving technical problems rather than trying to figure out what the problem is.<br> 3. Create Excellent Technical Support Tickets When an issue needs to move to engineering or another technical team, you'll make sure they receive a clear, actionable ticket.<br> What is happening — and what should be happening instead?<br> Which pharmacy and workflow are affected?<br> When did it happen, and is it reproducible?<br> What specific examples demonstrate the problem?<br> What troubleshooting has already been completed?<br> Is there a workaround, and how is this affecting the pharmacy's operation?<br> A great escalation means the technical team can begin investigating without immediately coming back for basic information.<br> 4. Understand the Pharmacy Behind the Problem Software support at TJM requires more than understanding software.<br> You need to understand pharmacy.<br> Use your knowledge of pharmacy operations and pharmacy management systems to put customer questions into context.<br> Learn how each customer's TJM automation fits into its pharmacy operation and use that understanding to troubleshoot more effectively.<br> 5. Communicate Clearly Through Resolution Great support isn't only about solving the problem.<br> It's also about what the customer experiences while we're solving it.<br> Explain technical information in clear, plain language.<br> Provide updates while issues are being investigated.<br> Avoid making promises before you have the information to make them.<br> Let customers know what we need from them and why.<br> Communicate internally when an issue may have broader customer impact.<br> Bring in the Implementation Lead or CSM when an issue crosses into their area of ownership.<br> Help diffuse frustration through responsiveness, empathy, and clear communication.<br> Confirm that the customer is actually seeing the expected behavior before considering an issue resolved.<br> 6. Know When to Pull in the Pod You'll work closely with Customer Success Managers and Implementation Leads, but each role has a different job.<br> Customer Success Managers own the strategic customer relationship, overall customer health, and escalations.<br> Implementation Leads own the day-to-day execution of implementations, including workflow documentation, implementation requirements, stakeholder coordination, QA, and go-live.<br> Pharmacy Bot Support Specialists provide day-to-day product support, investigate reported problems, gather the information needed to troubleshoot them, resolve what they can, and create high-quality escalations when technical assistance is required.<br> 7. Help Us Spot Patterns Individual support conversations can tell us a lot about our product.<br> Issues that appear repeatedly across customers.<br> Areas where customers consistently need additional training.<br> Workflows that generate frequent questions.<br> Product behavior that creates confusion.<br> Documentation or support resources we should improve.<br> Potential product enhancements.<br> Opportunities to prevent future support issues.<br> What We Offer Remote-first work environment The opportunity to work at the intersection of pharmacy, healthcare, and AI Meaningful opportunity to learn and grow as TJM Labs continues to scale What We're Looking For 2+ years of experience working in a pharmacy environment, such as retail, specialty, mail-order, hospital, long-term care, or compounding.<br> Hands-on familiarity with pharmacy workflows and pharmacy management systems.<br> Technical curiosity and a genuine interest in figuring out how things work.<br> A methodical approach to problems and excellent follow-up questions.<br> Clear writing and the ability to document details someone else needs to act.<br> Patience and professionalism when someone is frustrated.<br> Strong attention to detail and the ability to manage multiple customer questions and support issues.<br> Comfort working independently in a remote environment, screen sharing, video meetings, and learning new software.<br> Understanding of the importance of appropriately handling PHI and other sensitive healthcare information.<br> Pharmacy Technician Experience Is Highly Desired Current or previous pharmacy technician experience is highly desired.<br> Registered or certified pharmacy technicians are strongly encouraged to apply.<br> If you've worked in a pharmacy, you understand that 'the prescription didn't process correctly' could mean a dozen different things, and you know the questions to ask before deciding something is actually wrong with the pharmacy management system.<br> Pharmacy Management System Experience Hands-on familiarity with pharmacy management systems is required for this role.<br> Experience with systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, QS/1, or similar pharmacy management platforms is particularly valuable.<br> Nice to Have Previous software or technical support experience.<br> Experience training pharmacy staff on technology or workflows.<br> Experience supporting software implementations.<br> Familiarity with Jira, Zendesk, ServiceNow, or similar tools.<br> Experience reviewing logs, configurations, or system activity.<br> Basic familiarity with Windows, networking, integrations, or software troubleshooting.<br> Experience with healthcare technology, workflow automation, or AI-powered technology.<br> Experience in specialty, compounding, long-term care, mail-order, or high-volume retail pharmacy.<br> What You Don't Need You don't need to know how to code.<br> You don't need to be an engineer.<br> You don't need to be a project manager.<br> You don't need to own a book of business.<br> You don't need previous experience working with AI.<br> You don't need to arrive knowing TJM's technology.<br> You do need to understand pharmacy, enjoy technology, communicate exceptionally well, and be curious enough to keep digging when the first answer doesn't make sense.<br> We'll teach you the rest.<br> You'll Probably Love This Role If.<br>.. Someone saying 'it's broken' immediately makes you want to know exactly what they were doing when it broke.<br> You're the person in the pharmacy people call over when something weird happens with the computer.<br> You ask, 'Can you show me?<br>' a lot. You enjoy figuring out why something happened almost as much as fixing it.<br> You know that 'it happens all the time' is not quite enough information to troubleshoot a problem.<br> You can talk comfortably with a pharmacy technician one minute and clearly document the same issue for an engineer the next.<br> You don't throw an issue over the fence to engineering and consider your job done.<br> There's something deeply satisfying to you about finally figuring out why the weird thing was happening.<br> Why TJM Labs You'll join a fast-growing company working on a very real problem in healthcare.<br> You'll see our automation working inside real pharmacies and taking repetitive work off the shoulders of pharmacists and pharmacy technicians.<br> For the right person, this can be a path from using pharmacy technology every day to becoming someone who helps shape how that technology works for pharmacies.<br></span> </div>