Job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable advantage, driving growth that outpaces the market.

As a Partner Success Manager (PSM) in FastTrack, you will help accelerate customer outcomes by enabling, guiding, and scaling partner-led delivery across Microsoft cloud solutions. You will work closely with partners, customers, field teams, engineering, and FastTrack stakeholders to ensure partners are equipped to deliver high-quality onboarding, deployment, adoption, and value-realization experiences. Partner Success Managers serve as trusted advisors and operational connectors, helping partners remove delivery blockers, improve execution quality, and drive consistent customer success at scale. 

This role is for individuals who thrive in ambiguity, build relationships, operate across diverse stakeholders, and can connect partner execution to customer business outcomes. Success requires customer obsession, partner empathy, program management skills, technical curiosity, and the ability to influence across organizations without direct authority.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

What You’ll Do 

Accelerate customer adoption of Microsoft solutions by enabling partner-led delivery motions across FastTrack programs. 

Partner with customers, field teams, partners, engineering, and delivery stakeholders to drive successful onboarding, deployment, adoption, and consumption outcomes. 

Serve as the primary partner success lead, coordinating cross-functional efforts that improve delivery quality, reduce friction, and help customers realize value faster. 

Support partner readiness across Microsoft technologies, including Microsoft 365, Copilot, Security, Endpoint Management, Windows 365, Teams, Identity, and future AI-driven solutions. 

Identify partner delivery blockers, operational gaps, and customer risks, then work across teams to remove barriers and improve execution. 

Drive consistent partner engagement motions that improve customer readiness, delivery predictability, and overall partner performance. 

Leverage data, insights, automation, and AI to monitor delivery health, identify trends, and improve scale, efficiency, and customer outcomes. 

Capture partner and customer feedback that helps shape FastTrack programs, partner enablement, delivery playbooks, and Microsoft product experiences. 

Contribute to repeatable practices, scalable guidance, partner enablement assets, and operational improvements that accelerate customer success globally. 

What Success Looks Like 
Our FY27 strategy centers on helping customers move from deployment to meaningful business value through scalable, partner-enabled delivery. Partner Success Managers play a critical role in delivering that vision by ensuring partners are ready, aligned, and accountable for helping customers adopt Microsoft AI, Copilot, Security, Endpoint, and productivity platforms at scale. 

Successful candidates: 

Demonstrate agility and can quickly develop expertise across emerging technologies, partner motions, and customer scenarios. 

Balance program management discipline with customer engagement, partner enablement, and business impact. 

Thrive in dynamic environments where priorities evolve alongside product innovation and customer needs. 

Build trusted relationships across partners, customers, field teams, engineering, and internal stakeholders. 

Influence without authority and effectively lead through collaboration, clarity, and accountability. 

Use data and insights to identify risks, improve delivery quality, and scale successful partner practices. 

Continuously look for opportunities to simplify execution, improve partner readiness, and accelerate customer time-to-value. 

Embrace a growth mindset and serve as a catalyst for learning, innovation, and operational excellence. 

Preferred Experience 

Customer Success, partner management, consulting, technical account management, onboarding, deployment, or support experience. 

Experience working with enterprise customers, Microsoft partners, and complex technical delivery environments. 

Knowledge of Microsoft cloud technologies, including Microsoft 365, Copilot, Security, Endpoint Management, Identity, productivity platforms, or AI solutions. 

Proven ability to manage multiple priorities, stakeholders, partners, and customer scenarios simultaneously. 

Communication, program management, relationship-building, and executive engagement skills. 

Demonstrated ability to identify delivery risks, remove blockers, and drive accountability across cross-functional teams. 

Experience developing scalable guidance, partner enablement materials, playbooks, or operational practices. 

Ability to adapt quickly to evolving technologies, partner models, and business priorities. 

Why Join Us? 
You will join a global team at the forefront of Microsoft’s AI transformation journey. As part of the Global Consumption & Delivery Acceleration organization, you’ll help customers move from technology adoption to measurable business value by enabling partners to deliver with consistency, quality, and speed. You’ll work across some of Microsoft’s most strategic growth areas, helping scale customer success through partner ecosystems, repeatable delivery practices, and outcome-focused execution. 

Mission: Accelerate customer adoption and consumption by enabling partner-led delivery excellence, removing execution barriers, improving customer outcomes, and helping customers realize value from Microsoft’s latest innovations faster.

Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field and of technical consulting, information technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience.

Preferred Qualifications:
Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field and of technical consulting, information technology (IT) administration, technical program/product management, support, project management, customer success management, IT customer-facing experience OR equivalent experience.

- Experience with managing projects in relevant technologies (e.g., cloud, infrastructure, Microsoft platform).
- Project management experience.
- Relationship management or customer success experience.
- IT related customer-facing experience.

Onboarding Mgmt IC4 - The typical base pay range for this role across Romania is lei 199,400.00 - lei 347,800.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.