وظائف موظف حجز تذاكر طيران

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Position Overview:<p><strong>Position Overview:</strong></p><br><p>Your role involves in-depth troubleshooting, managing backup solutions, network swaps, and server</p><br><p>tasks, as well as contributing to the development of our internal knowledge base and liaising with the development team through JIRA for advanced issues. Provide phone support as needed.</p><br><p><strong>Key Responsibilities:</strong></p><br><p>● First Line of Escalation:</p><br><ul><li>Handle tickets escalated from Level 1 agents.</li><li>Assess and resolve complex issues or provide additional guidance.</li><li>Maintain accurate and detailed records of troubleshooting steps and solutions.</li><li>Update and contribute to the internal knowledge base with new insights.</li></ul><p>● Customer Backups:</p><br><ul><li>Manage and troubleshoot backup issues (e.g., Duplicati, Google Drive, Cloud</li><li>Backups).</li><li>Ensure regular backups are successful and address any failures.</li><li>Assist with backup restoration and configuration.</li></ul><p>● In-Depth Troubleshooting and Bug Replication:</p><br><ul><li>Perform detailed troubleshooting and replicate bugs to identify root causes.</li><li>Document findings and work on solutions or workarounds.</li></ul><p>● Development/JIRA Escalation Forms:</p><br><ul><li>Create and manage escalation forms for issues requiring development attention.</li><li>Communicate with the development team through JIRA for bug fixes and feature requests.</li></ul><p>● Phone Support:</p><br><ul><li>Provide phone support</li><li>Handle high-priority calls and assist with outbound calls as necessary.</li></ul><p>● Network Swaps:</p><br><ul><li>Execute network swaps and troubleshoot advanced network-related issues.</li><li>Coordinate with customers and internal teams to minimize downtime.</li></ul><p>● Server Tasks:</p><br><ul><li>Perform server swaps and build/configure new servers as needed.</li><li>Collaborate with internal teams to ensure smooth server implementation and integration.</li><li>Perform upgrades</li></ul><p>● Outbound Calls for Top Customers:</p><br><ul><li>Perform proactive outbound calls to top customers to provide support and address</li><li>concerns when requested by management.</li></ul><p><strong>Work Priority with Tickets:</strong></p><br><p>● Triage:</p><br><ul><li>Review and address tickets in the Level 2 triage queue as the highest priority.</li><li>Follow up on personally assigned tickets and inbound emails.</li><li>Ensure timely resolution or provide clear next steps.</li><li>Resolve Level 2-related issues or escalate to JIRA if development intervention is needed.</li></ul><p>● Overdue Status Tickets:</p><br><ul><li>Focus on overdue tickets to meet SLA requirements and provide updates to avoid delays.</li></ul><p>● New Tickets:</p><br><ul><li>Address new tickets after triage, assigned tickets, and overdue tickets are managed.</li><li>Prioritize based on urgency and impact.</li></ul><p>Detailed Procedures:</p><br><p>● Escalation Handling:</p><br><ul><li>Review escalated tickets, troubleshoot, and resolve or provide instructions for Level 1</li><li>de-escalation.</li><li>Create JIRA tickets with detailed information for development intervention.</li><li>Communicate updates to customers and Level 1 agents.</li></ul><p>● Scheduling:</p><br><ul><li>Create calendar events for required scheduling.</li><li>Link events to tickets with detailed upgrade information.</li></ul><p><strong>Other Duties as Assigned:</strong></p><br><p>● Perform other related duties as assigned by the Director of Customer Support to support the overall goals and needs of the department.</p><br><p><strong>Requirements:</strong></p><br><p>● High school diploma or equivalent; Associate’s degree or higher preferred.</p><br><p>● 2+ years of experience in technical support or a similar role, preferably in a SaaS environment.</p><br><p>● Advanced troubleshooting skills and experience with backup solutions and network/server management.</p><br><p>● Strong understanding of troubleshooting Windows Operating System</p><br><p>● Familiarity with CRM, ticketing systems, and JIRA.</p><br><p>● Strong problem-solving skills, attention to detail, and the ability to work independently.</p><br><p>● Excellent communication skills and the ability to work flexible hours, including nights, weekends, and holidays</p><br> </div>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities, services, and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation</p><p></p>

<p><h4>Job description</h4> <p>Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction.</p> <p>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p> <p>Handle guest complaints and find solutions, report any problems that take time to solve to his or her direct manager and follow up on the matter.</p> <p>Greet guests that will check in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p> <p>Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p> <p>Write down any comments, requests, suggestions and complaints received from guests during the day and report together with their answers and actions.</p> <p>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and send them to all of the department managers.</p> <p>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p> <p>Work in coordination with all departments and ensure the flow of necessary information.</p> <p>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p> <p>Ensure that requests for a babysitter, plane or coach/bus ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p> <p>Follow the VIP procedures and greet VIP guests and bid them farewell.</p> <p>Walk agency representatives and potential guests around the facility.</p> <p>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p> <p>Handle guest requests for the À la Carte restaurants and fill out a reservation form for each À la Carte restaurant and inform the F&B Department.</p> <p>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager or Supervisor about the atmosphere.</p> <p>Have detailed knowledge of all physical features of the facility as well as all activities and services offered at the facility.</p> <p>Support hotel sales. Is authorised to sell charged services.</p> <p>Take part in the Emergency Response Teams.</p> <p>Keep any items that guests lose in the facility or forget in their room when checking out. Deliver any lost and found to guests still at the hotel or send them by mail.</p> <p>Respond to guest inquiry forms and all written suggestions, complaints etc.</p> <p>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p> <p>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p> <p>Take part in training programmes and departmental internal communication meetings.</p> <p>Due to being in direct contact with guests, must always look clean, neat and fresh.</p> <p>Predict that all activities and purchased equipment and belongings may create disease for the environment. Join all activities which are organised to protect biological diversity and share the responsibilities. Share individual responsibilities in order to increase environmental knowledge and carry out necessary trainings. Provide minimum consumption of currently used items and equipment (paper, printed out etc.).</p> <p>Implement necessary warnings and departmental trainings in order to save energy inside the facility. Continue implementing decisions which were taken for saving energy. Predict effects of environment and efficiency of energy on purchased equipment.</p> <p>Implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead staff.</p> <p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p> <p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p> <h4>Qualifications</h4> <ul> <li>At least a vocational high school certificate or a related field or equivalent experience.</li> <li>Proven experience in the same role within the hotel industry.</li> <li>Knowledge of hotel operations, service standards and guest expectations.</li> <li>Effective communication and interpersonal abilities.</li> <li>Detail-oriented and capable of managing multiple tasks and priorities.</li> <li>Flexibility to adapt to a dynamic and fast-paced environment.</li> <li>Fluency in verbal and written English is essential.</li> <li>Additional Russian language is a must, Arabic will be an advantage.</li> </ul></p><p></p>

<p>Our client delivers the world s most personal travel experiences. We bring to life each client s desire to travel in a way that s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime! We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air.</p><p>We re looking for an experienced professional with a passion for travel and strong sales acumen. In this full-cycle consultative sales role, you will guide prospective clients from the first discovery call to post-travel follow-up - turning interest into commitment, and bookings into lifelong relationships. This is not a transactional or pushy sales role. It s about high-touch engagement, thoughtful storytelling, and a deep understanding of how to personalize every client journey with care and precision.</p><p>What You ll Do:</p><ul><li>Lead in-depth discovery conversations to understand each client s travel goals, style, and preferences</li><li>Design bespoke itineraries in collaboration with our in-destination teams</li><li>Present proposals with confidence, use storytelling to build excitement for clarity in Kensington s unique offerings</li><li>Guide clients through the booking process and provide seamless communication throughout</li><li>Act as a trusted travel advisor before, during, and after client journeys</li><li>Follow up post-travel to gather feedback, drive referrals, and foster loyalty</li></ul><p><strong>Desired Candidate Profile</strong></p><p>2+ years of consultative sales experience in travel, ideally with luxury / high-ticket clients (e.g., travel agency, tour operator, hotel, cruise, or airline companies)</p><p>1+ years as a group or private tour guide in one or more of the following countries (e.g., Egypt, UK, France, Italy, Morocco, Jordan, Oman, UAE, Greece, Malta)</p><p>Excellent English-speaking &amp; writing skills</p><p>Proven ability to close complex sales cycles and exceed revenue targets</p><p>Deep passion for travel and strong destination knowledge with a desire to help others explore the world</p><p>Polished, articulate communicator with emotional intelligence and active listening skills</p><p>Strong organization and high attention to detail to manage multiple journeys simultaneously</p><p>A self-motivated and performance-driven approach without resorting to hard selling</p><p>Comfortable in a dynamic, fast-paced, collaborative environment</p><p>Experience in luxury travel or hospitality (e.g., acting as a guide or travel sales agent)</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Key Responsibilities<ul><li>Provide first-line technical support to customers via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues or escalate them when necessary.</li><li>Log, track, and update support tickets accurately.</li><li>Guide customers through basic troubleshooting steps and product usage.</li><li>Collaborate with internal teams to resolve customer issues.</li><li>Maintain a high level of customer satisfaction through professional communication.</li><li>Document solutions and contribute to the knowledge base.</li><li>Stay up to date with product features and technical processes.</li></ul>Requirements<ul><li>Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, <strong>or</strong> equivalent technical training (e.g., ITI) or self-learning experience.</li><li><strong>OR</strong> previous experience in a light Technical Support role with a strong interest in developing technical skills.</li><li>Customer service experience is a plus.</li><li>Fluent English (spoken and written).</li><li>Excellent communication and interpersonal skills</li><li>Ability to learn quickly and work in a fast-paced environment.</li><li>Willingness to work rotational shifts if required.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programs and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>At least a high school diploma.</li><li>At least 2 years of experience in the industry.</li><li>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Prior attendance in seminars and trainings related to the job.</li><li>MS Office applications, Front Office programs (Fidelio, Opera etc.).</li><li>Is familiar with guest profiles based on his/her experience.</li><li>Instructs colleagues that are less experienced on how to address guests.</li><li>Expected to use complex devices and equipment related to the job.</li><li>Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul><p></p></section>

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p> <p>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p> <p>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow up on the matter.</p> <p>Greet guests that will check in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p> <p>Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p> <p>Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</p> <p>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and send them to all of the department managers.</p> <p>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization.</p> <p>Work in coordination with all departments and ensure the flow of necessary information.</p> <p>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p> <p>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p> <p>Follow the VIP procedures and greet VIP guests and bid them farewell.</p> <p>Walk agency representatives and potential guests around the facility.</p> <p>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p> <p>Handle guest requests for the à la carte restaurants and fill out a reservation form for each à la carte restaurant and inform the F&B Department.</p> <p>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</p> <p>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p> <p>Support hotel sales. Is authorised to sell charged services.</p> <p>Take part in the Emergency Response Teams.</p> <p>Keep any items that guests lose in the facility or forget in their room when checking out.</p> <p>Deliver any lost and found to guests still at the hotel or send them by mail.</p> <p>Respond to guest inquiry forms and all written suggestions, complaints etc.</p> <p>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p> <p>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p> <p>Take part in training programs and departmental internal communication meetings.</p> <p>Due to being in direct contact with guests, must always look clean, neat and fresh.</p> <p>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p> <p>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p> <p>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p> <p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p> <p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p> <h4>Qualifications</h4> <p><strong>Education:</strong> At least a high school diploma.</p> <p><strong>Experience:</strong> At least 2 years of experience in the industry.</p> <p><strong>Foreign language:</strong> Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p> <p><strong>Courses and training:</strong> Prior attendance in seminars and trainings related to the job.</p> <p><strong>Computer literacy:</strong> MS Office applications, Front Office programs (Fidelio, Opera etc.).</p> <p><strong>Skills:</strong> Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company Description With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues. A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience. Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><p>Job Description * Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. *Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. * Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. * Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. * Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. * Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. * Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. * Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. * Work in coordination with all departments and ensure the flow of necessary information. * Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. * Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. * Follow the VIP procedures and greet VIP guests and bid them farewell. * Walk agency representatives and potential guests around the facility. * Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. * Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. * Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. * Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. * Support hotel sales. Is authorised to sell charged services. * Take part in the Emergency Response Teams. * Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail. * Respond to guest inquiry forms and all written suggestions, complaints etc * Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. * Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. * Take part in training programmes and departmental internal communication meetings. * Due to being in direct contact with guests, must always look clean, neat and fresh. * To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). * To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. * To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. * Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. * Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: At least a high school diploma.</li><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes<br>&nbsp;</p><br><br>Job Description<br><br><p>• &nbsp;Sort all the correspondence in the order of priority and process the reservation to the set standard<br>• &nbsp;Input, modify or cancel phone reservations into the system direcly and file accordingly<br>• &nbsp;Access the GDS / CRS / Internet regularly and input these reservations into the system<br>• &nbsp;Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period.<br>• &nbsp;File all correspondence in a chronological and alphabetical order on a daily basis.<br>• &nbsp;Check all the reservations for the next days arrival and ensure that all the pertinent information regartding the stay and special requests are being fulfilled.<br>• &nbsp;Acquaint self with regular callers and acknowldge them by name.<br>• &nbsp;Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and / or FOM.<br>• &nbsp;Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability.<br>• &nbsp;Ascertain callers needs though open ended questions and try to sell higher yield rooms.<br>• &nbsp;Use the correct guest history when making a reservation.<br>• &nbsp;Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.<br>• &nbsp;Refer to the Credit Manager if credit facilities are required.<br>• &nbsp;Obtain approval from the Front Desk for same day reservation or on near sell-out dates.<br>• &nbsp;Refer requests for extension or change of payment for in-house guests to Front Desk.<br>• &nbsp;Perform any other duties that may be assigned from time to time by the management.</p><br><br>Qualifications<br><br><p>· Good interpersonal skills and self-confident.<br>· Guest oriented and service minded, with attention to quality.<br>· Good sales skills.<br>· Dynamic.<br>· Good presentation.<br>· A thorough and organized approach.</p><br> </div>

<p><h4>Company description</h4> <p>The Novotel 5 stars resort located directly on the Red Sea with a beach area of 646 m, 268 rooms including 4 suites and 80 family rooms, 5 outlets and spa, offers a wonderful experience that can cater perfectly for all tastes.</p> <h4>Job description</h4> <ul> <li>Sort all the correspondence in the order of priority and process the reservation to the set standard.</li> <li>Input, modify or cancel phone reservations into the system directly and file accordingly.</li> <li>Access the GDS / CRS / Internet regularly and input these reservations into the system.</li> <li>Ensure that all the reservation requests are processed and confirmation and/or cancellation letters, faxes or e-mails are sent out within 24 hour period.</li> <li>File all correspondence in a chronological and alphabetical order on a daily basis.</li> <li>Check all the reservations for the next day's arrival and ensure that all the pertinent information regarding the stay and special requests are being fulfilled.</li> <li>Acquaint self with regular callers and acknowledge them by name.</li> <li>Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and/or FOM.</li> <li>Answer inquiries and/or promote hotel services and facilities. Answer questions on rates and room type availability.</li> <li>Ascertain callers needs through open ended questions and try to sell higher yield rooms.</li> <li>Use the correct guest history when making a reservation.</li> <li>Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.</li> <li>Refer to the Credit Manager if credit facilities are required.</li> <li>Obtain approval from the Front Desk for same day reservation or on near sell-out dates.</li> <li>Refer requests for extension or change of payment for in-house guests to Front Desk.</li> <li>Perform any other duties that may be assigned from time to time by the management.</li> </ul> <h4>Qualifications</h4> <ul> <li>Good interpersonal skills and self-confident.</li> <li>Guest oriented and service minded, with attention to quality.</li> <li>Good sales skills.</li> <li>Dynamic.</li> <li>Good presentation.</li> <li>A thorough and organized approach.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Eram Talent, a leading recruitment consultancy is looking for a detail-oriented and customer-focused Aerospace Customer Care Specialist with strong experience in air logistics operations.<br> The ideal candidate will act as the primary point of contact for aerospace clients, ensuring seamless coordination of air freight shipments while delivering exceptional customer service.<br> This role requires expertise in handling time-critical and high-value aerospace cargo.<br> Key Responsibilities: Serve as the main point of contact for aerospace customers, managing inquiries, shipments, and service requests.<br> Coordinate and monitor air freight shipments from origin to destination, ensuring timely and efficient delivery.<br> Handle end-to-end shipment processes including booking, documentation, tracking, and reporting.<br> Ensure compliance with international air freight regulations, customs requirements, and company policies.<br> Proactively communicate with clients regarding shipment status, delays, and solutions.<br> Collaborate with internal teams (operations, pricing, and customs) to ensure smooth execution of shipments.<br> Manage and resolve customer complaints and operational issues promptly and professionally.<br> Maintain accurate records in internal systems and ensure data integrity.<br> Support continuous improvement initiatives to enhance service quality and operational efficiency.<br> Requirements: Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.<br> Minimum 3–5 years of experience in customer care and air logistics operations.<br> Prior experience in aerospace, aviation, freight forwarding, or logistics industry is highly preferred.<br> Strong knowledge of air freight processes, IATA regulations, and customs procedures.<br> Excellent communication and interpersonal skills.<br> Ability to work under pressure and manage time-critical shipments.<br> Proficiency in MS Office and logistics management systems.<br> Fluency in English is required; Arabic is a plus.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About the Role</strong><p>We are looking for a Senior Product Manager to bring strategic clarity and operational discipline to a growing, multi-product portfolio (mCommons, Waterfall, Mappy/MAPI, and Rant &amp; Rave). This is not a ticket-writing role — it's a role for someone who can see the bigger picture, coach a team that's currently more comfortable with execution than strategy, and build the roadmap and reporting discipline the organization needs as it scales post-independence.</p><br><p>You'll work directly with product leadership and existing Product Owners, helping the org move from reactive, ticket-by-ticket firefighting to proactive, roadmap-driven planning — while still staying close enough to the day-to-day to unblock teams when needed.</p><br><strong>What You'll Own</strong><strong>Roadmap &amp; Strategy</strong><p>Own a "now / next / later" product roadmap across multiple products, communicating direction clearly to engineering, product, and executive stakeholders</p><br><p>Translate customer complaints and CSM (Customer Success Manager) requests into coherent strategic priorities — rather than one-off tickets with no bigger-picture tie-back</p><br><p>Anticipate shifts 2-3 months out and guide the team through pivots as priorities change</p><br><strong>Team Coaching &amp; Facilitation</strong><p>Coach current Product Owners — who currently operate more like business analysts — to think and operate at a true product management level</p><br><p>Facilitate cross-product triage and planning conversations, understanding what's coming this week, next week, and next month across the portfolio</p><br><p>Support (not necessarily run) ceremonies like standups, grooming, and retros — existing team leads handle day-to-day facilitation, but you'll need visibility into these to inform the bigger picture</p><br><strong>Process &amp; Reporting</strong><p>Fix broken sprint structure and reporting hygiene (currently, dev and QA work is mixed into a single sprint, breaking velocity and burndown tracking)</p><br><p>Establish consistent Jira ticket hygiene and standards across teams</p><br><p>Build reporting that can travel up to the executive level — clear, concise status that shows what's happening and why</p><br><strong>Cross-Functional &amp; Cross-Timezone Coordination</strong><p>Bridge the gap between customer-facing teams (CSMs) and engineering/product — Mobile Commons operates as both a product company and a marketing agency, and requests from custom/high-touch clients need a cleaner intake process</p><br><p>Improve communication structure across a distributed team spanning US, India, Ukraine, and Russia — including async workflows, written standups, and centralized communication channels</p><br><p>Build strong working relationships across engineering and product — success here isn't just about engineering delivery, it's about making both sides effective</p><br><strong>Organizational Assessment</strong><p>In the first weeks, assess team structure and current process maturity across products, and provide a clear recommendation: is the current structure sufficient, or are additional roles (e.g., a Scrum Master or a second PM) needed?</p><br><strong>What We're Looking For</strong><strong>Must-Haves</strong><p>10+ years of experience in product/project management, ideally with progression into strategic product ownership</p><br><p>Proven experience running Agile/Scrum practices — certification (CSM, SAFe, or equivalent) strongly preferred</p><br><p>Demonstrated experience managing or coaching offshore/distributed engineering teams (India, Eastern Europe, or similar)</p><br><p>Strong systems thinking — comfortable zooming out from a single ticket to see organizational-level patterns and root causes</p><br><p>Experience fixing broken or immature PM processes (sprint structure, reporting, ticket hygiene) at a prior company</p><br><p>Excellent communication skills — able to translate technical/operational detail for executive audiences</p><br><strong>Nice-to-Haves</strong><p>Prior experience in a hybrid product + services/agency environment</p><br><p>Familiarity with a modern web tech stack (Java, Ruby on Rails, Elixir, or similar) — not required, but helpful for building credibility with engineering</p><br><p>Experience in martech, adtech, or mobile messaging/communications platforms</p><br><strong>What This Person Is NOT</strong><p>Not someone who needs to be told exactly what to do — this role is explicitly <strong>not</strong> "monkey work"</p><br><p>Not primarily a hands-on daily Scrum Master for a single team (existing leads cover that) — though comfort stepping in when needed is a plus</p><br><p>Not required to be a deep technical expert in any specific language/framework</p><br><strong>Success Looks Like (First 90 Days)</strong><p>A clear, socialized product roadmap across mCommons, Waterfall, Mappy, and Rant &amp; Rave</p><br><p>Diagnosed and proposed a fix for the broken sprint/reporting structure</p><br><p>Existing Product Owners showing early signs of leveling up toward strategic thinking, not just ticket execution</p><br><p>A recommendation on whether additional roles (Scrum Master, junior PM) are needed</p><br><p>Improved visibility for leadership into weekly/monthly status across the whole portfolio</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Location:</b></p><br><br>Cairo, Cairo, Egypt<br><p><b>Job ID:</b></p><br><br>R1012632<br><p><b>Date Posted:</b></p><br><br>2026-07-07<br><p><b>Company Name:</b></p><br><br>Hitachi Rail RCS France SAS<br><p><b>Profession (Job Category):</b></p><br><br>Sales, Marketing &amp; Product Management<br><p><b>Job Schedule:&nbsp;</b></p><br><br>Full time<br><p><b>Remote:</b></p><br><br>No<br><br><p><b>About Us</b></p><br><br><p><span>A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.</span></p><br><br><br><br><p><b>Job Description:</b></p><br><br><p>Hitachi is transforming its business to focus on sustainable growth and profitability in digital and green sectors through its Social Innovation Business. This includes creating a customer-focused model, aligning global processes, and using common digital tools.</p><br><br><br><p>By joining us, you will participate in the development of the values that make up the DNA of our structure: the recognition of people, team leadership and digital innovations. You will benefit from the full support of our teams of experts and consultants who are the driving force behind our successful development.</p><br><br><br><p>In your role as an <b>International Sales &amp; Business Development Manager for Egypt and North Africa</b>, you take the responsibility of important Hitachi Rail Revenue Collection Systems (RCS) Customers in the area overseeing the development of all our RCS activities (for existing and new customers).</p><br><br><br><ul><li>You are based in Egypt and understand the transport ecosystem in major Egyptian cities e.g. Cairo and Alexandria.</li><li>You are a commercially driven and strategically minded International Sales &amp; Business Development Manager who will expand RCS footprint in the mobility, ticketing, and revenue collection ecosystem. Your role focuses on driving international growth across public transport authorities, operators, and mobility service providers by delivering innovative ticketing and fare collection solutions.</li><li>You will play a key role in our Customer Account Teams, identifying new market opportunities, building strategic partnerships, and managing high-value customer relationships, while contributing directly to <b>order intake</b>, <b>revenue growth</b>, and <b>cash performance</b>.</li><li>Your business development actions are targeting mainly ticketing projects (metros/busses/tram...), Parking and road projects (free flow and standard Tolling)</li><li>You must meet your objectives (order intake and quality of the OI).</li></ul><br><p>You will be responsible of prospecting, identifying and qualifying opportunities to build a pipeline over several years.</p><br><br><br><p>Your prospecting actions will mainly target ticketing opportunities. You will be responsible for meeting the qualitative and quantitative targets set for you. Your main tasks will be to:</p><br><br><ul><li>Developing the Sales Portfolio with existing and new customers in the region for the whole RCS product portfolio</li><li>Pre-sales activities: promoting the RCS solutions, identifying and qualifying the opportunities</li><li>Being in full adherence with the internal standard and rules, and with the Bid department support, to produce, deliver, and negotiate RCS offers until contract signature</li><li>To closely track your opportunity target in close collaboration with your partner network</li><li>Internal commercial reporting</li><li>Collect market information (needs, trends, competition, etc.) and share it with the Sales and Marketing Departments.</li><li>Work in full collaboration with Hitachi SRS Segments and Markets</li></ul><br><br><span>Your Key Responsibilities:</span><span><b>Business Development &amp; Sales Growth</b></span><ul><li>Drive <b>international sales growth</b> in mobility solutions, including <b>automated fare collection (AFC), account-based ticketing (ABT), and digital payment systems</b>.</li><li>Identify and develop <b>new business opportunities</b> with transport authorities, operators, integrators, and technology partners.</li><li>Build and expand a strong network within the <b>mobility ecosystem</b>, including regulators, payment providers, system integrators, and smart city stakeholders.</li><li>Analyze market trends such as <b>Mobility-as-a-Service (MaaS)</b>, contactless payments, and digital ticketing innovations to position solutions effectively.</li><li>Lead complex, multi-stakeholder sales cycles from opportunity creation through contract closure.</li></ul><br><span><b>Sales &amp; Account Management</b></span><ul><li>Manage and grow relationships with key accounts, including public transport authorities and major operators.</li><li>Develop <b>account strategies</b> focused on long-term partnerships, service expansion, and lifecycle revenue.</li><li>Act as a trusted advisor by understanding client needs in areas such as <b>fare policy, revenue optimization, and passenger experience</b>.</li><li>Ensure delivery alignment and customer satisfaction through close coordination with project and delivery teams.</li><li>Maintain a strong pipeline and ensure accurate forecasting aligned with business targets.</li></ul><br><span><b>Governance &amp; Cross-Functional Collaboration</b></span><ul><li>&nbsp;operates according to Hitachi’s governance model, ensuring compliant and high-quality deal execution.</li><li>Adhere to all <b>governance frameworks, policies, and approval processes</b> across the commercial lifecycle.</li><li>Organize and lead <b>governance and approval meetings</b> for bids, partnerships, and strategic deals.</li><li>Collaborate closely with <b>Bid Management, Finance, Legal, Engineering and Procurement</b> to develop competitive, compliant, and financially robust proposals.</li><li>Ensure that contractual, financial, and risk considerations are fully addressed prior to deal closure.</li><li>Support structured decision-making and transparency in complex, high-value opportunities.</li></ul><br><span><b>Market Engagement &amp; Industry Presence</b></span><ul><li>Represent the company at leading <b>mobility and transport industry events</b>, such as trade shows, business forums, and customer days.</li><li>Engage with stakeholders at events related to <b>public transport, smart cities, and digital payments</b>.</li><li>Promote the organization’s capabilities in <b>ticketing, fare collection, and revenue management systems</b>.</li><li>Leverage events to identify new opportunities, strengthen relationships, gather market intelligence and increase market visibility.</li></ul><br><span><b>Team Collaboration &amp; Performance Delivery</b></span><ul><li>Work in close partnership with your <b>Customer Account Team </b>and with all departments to build winning proposals.</li><li>Demonstrate full ownership and engagement in achieving <b>order intake, revenue, and cash objectives</b>.</li><li>Contribute to a high-performance, collaborative culture focused on delivering measurable business outcomes.</li><li>Collaborate with Sales Operation team to update the CRM</li><li>Collaborate with procurement and finance for proper procurement forecasting</li><li>Collaborate with the Segment and Regional management for business reviews and progress</li><li>Continuously improve sales approaches, leveraging insights from the market and internal best practices</li></ul><br><span>Your Profile:</span><br><ul><li>Graduated from Business or Engineering School</li><li>You have at least 10 years of experience in a complex environment and on highly critical projects.</li><li>Have worked with public transport authorities, operators and/or technology partners in Egypt and the countries under your responsibilities.</li><li>Proven experience in <b>international sales and business development within mobility, transport, fare collection or payment systems</b></li><li>Proven track record of <b>won deals</b> and excellent understanding of the business culture in <b>Egypt.</b></li><li>You have a good knowledge of the ticketing market (customers, competitors, partners).</li><li>You have significant experience in build &amp; run ticketing system projects, including system integration, software engineering, infrastructure, networks and security</li><li>You have proven abilities to negotiate and close deals. Credentials are essential.</li><li>You have a proven taste for customer contact, and your relational skills are qualities that we attribute to you.</li><li>You have proven track record in business development and deal closures leading to sales growth.</li><li>You have proven track record in managing complex bids and captures</li><li>You have the ability to operate effectively in a <b>matrix and cross-functional environment</b>.</li><li>You possess excellent communication skills</li><li>Languages: A perfect command of English is essential, Fluent Arabic (written/spoken), French is desirable.</li></ul><br><br><br><p><b>Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at &nbsp;</b><b><span><span><span><span>https://www.hitachirail.com/careers</span></span></span></span></b><b>.</b></p><br><br><br><br><p><b>At Hitachi Rail, there is a place for everyone. </b><b>We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. </b><b>It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.</b></p><br><br><br><br><p><b>We would be delighted if you would be one of our followers at <u><span><span><span><span>https://www.linkedin.com/company/hitachirail</span></span></span></span></u></b></p><br><br><br><br> </div>

<p>- Managing email, phone calls, and scheduling appointments</p><p>- Organizing and arranging meetings and travel</p><p>- Handling daily inquiries and requests</p><p>- Managing personal tasks such as booking appointments and organizing personal activities</p><p>- Excellent editing skills for preparing documents</p><p>- Effectively archiving and organizing files and documents</p><p>- Following up on and fulfilling the manager's interests with governmental, official, educational, and private entities in Egypt</p><p><strong>Requirements</strong></p><ul><li><p>- Organizational and time management skills</p><p>- Ability to work under pressure and manage multiple tasks</p><p>- Proficiency in Microsoft Office applications</p><p>- Professional and courteous demeanor</p><p>Qualifications:</p><p>- Bachelor's degree in Business Administration or a related field</p></li><li><p>-Submit documents to banks and other administrations</p></li></ul><p></p>

<p><h4>JLL empowers you to shape a brighter way.</h4> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <p>We are looking for a Workplace Experience Ambassador for our Integrated Facility Management business line.</p> <h4>About JLL</h4> <p>We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.</p> <p>If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!</p> <h4>Role purpose</h4> <p>The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Building Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.</p> <h4>What this job involves</h4> <ul> <li>Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience</li> <li>Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries</li> <li>Receive, direct and relay telephone, email and other queries via front of house</li> <li>Greet, assist and direct candidates, new hires, visitors and the general public appropriately</li> <li>Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised</li> <li>Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail</li> <li>Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations</li> <li>Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured</li> <li>Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces</li> <li>High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers</li> <li>Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events</li> <li>Provide timely, accurate and personalized response to meetings and events enquiries</li> <li>Work flexibly in different settings as part of the team</li> <li>Coordinate the daily updating of room booking displays in line with local and regional processes</li> <li>Play a key part in supporting onsite space audits and walk-the-store processes</li> <li>Support and cover other facilities team services as required, such as trouble ticket requests, incoming and outgoing mail and courier services, site inspections, and one-off or administrative tasks</li> <li>Every day is different, and in all these activities, we’d encourage you to show your ingenuity.</li> </ul> <h4>Sounds like you? To apply you need to be / have:</h4> <ul> <li>Experience in reception, concierge or related field</li> <li>Previous catering or hospitality experience is desirable</li> <li>Excellent people skills and ability to interact with a wide range of client staff and demands</li> <li>Previous experience of working within a high profile corporate environment</li> <li>Facilities management exposure would be beneficial</li> <li>Fluency in English and local language</li> <li>Strong PC literacy and proven ability to manage daily activities using various systems</li> <li>Very high attention to detail</li> <li>Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal</li> <li>Ability to maintain professionalism at all times and be an ambassador of the team</li> <li>Be an excellent team player with the want to go above and beyond for each other</li> </ul> <h4>What you can expect from us</h4> <p>You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.</p> <p>Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.</p> <p>Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.</p> <h4>Location:</h4> <p>On-site – Cairo, EGY</p> <h4>Job tags:</h4> <p>Hiring</p> <p>If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p> <h4>Equal opportunity employer statement</h4> <p>Jones Lang LaSalle (“JLL”) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – please request accommodation through the appropriate channels.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Location: Cairo, Cairo, Egypt Job ID: RPHONE_NUMBER Date Posted: 2026-07-07 Company Name: Hitachi Rail RCS France SAS Profession (Job Category): Engineering &amp; Science Job Schedule: Full time Remote: No</p><p>Hitachi Rail has a singular focus on moving people. We believe that people should have the freedom to be able to travel wherever they want, on any mode of transport they choose and that the experience should be seamless. To that end we focus heavily on making our offering just that universal, flexible and simple. We happen to build ticketing systems to do just that. Against this backdrop we now find Transit Authorities looking for Next Generation Ticketing systems that take all of the above into consideration and provide solutions that:</p><ul><li>Conform and work alongside existing traditional transport operators and mean of travel.</li><li>Provide transit payment solutions that are built on an Open Payment</li><li>Provide digital services.</li><li>Real time information for stakeholders to provide services</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A bachelor's level degree in a computer science or relevant field Minimum of 10 years of experience in Deployment of complex and critical System You have strong skills in : Agile Methodology / SCRUM Software coding Skills: JAVA/Spring REACT C#/C++, Framework .NET, XML, XSLT, Web Services, Object oriented methodology Linux Ubunto OS Windows / IDE Visual Studio Database Skills: SQL Server 2008 R2 / SQL Server 2012/ SQL Server 2016 Database development (Stored Procedures, SQL request) Specific Tools : ClearCase/GIT, TFS (defects management) = Azure DevOPs Tool s practice like DOORS, POLARION or REQTIFY Fluent in English. French is a nice to have.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Operational Management: Oversee the day-to-day administrative operations, ensuring efficient workflow and timely completion of tasks. Develop and implement office procedures to improve efficiency and effectiveness. Responsible for all employees related facilities renovation along with the teach projects and the purchasing as well as the employees related, admn related tasks events Ensure the LSE premises are stocked with necessary supplies and that all equipment &amp; furniture are properly maintained work with maintenance team when needed Manage the housekeeping related tasks for LSE premises Manage the LSE premises security contracts and responsible for relationship with service provider Provide accommodation to re-located employees to Nobareya via rentals and furnishing contracts as well as the Employees Rented Building Manage and maintain the Expat`s House (security, cleaning, laundry, food supply, rental contract, utilities payment, etc.) and supervising the services providers and following up on these services. Managing all travel-related logistical services (Travel companies, hotel reservations, flight tickets, visa issuance, etc.) Responsible for the outsourcing and overseeing contracts and service providers for functions such as catering, outsourcing, parking, and security Arrange the needs of the company's visitors from expats or government agencies and regulatory authorities. Fleet Management: Manage transportation fleet service providers for all LSE employees using the service Managing sales supervisors' cars leasing contracts and following up on all related expenses, including road and parking fees, and resolving any related issues with the service provider. Go to person for all daily transportation operation (From/To). Budgeting/Projects/Capex: Monitor costs and expenses and report progress in expenses versus annual budget Assist in the preparation of the Admin Capex based on the facility s upcoming needs and requirements and execute the needed actions based on the Capex budget. Responsible for periodic payments to all services providers following contract terms and follow up with finance to ensure action Work closely with purchasing department for adding new service providers as well as contracts renewals. Staff Supervision: Supervise and manage administrative staff, including assigning duties, providing training, and conducting performance evaluations. Assess support staff performance and provide coaching and guidance to ensure maximum efficiency. Compliance and Reporting: Ensure compliance with organizational policies and relevant regulations. Conduct investigations with employees regarding misconduct and lack of discipline in the workplace, coordinating with the legal office for warning letters and any disciplinary actions in alignment with labor law regulations. Ensure that facilities meet compliance standards and government regulations. Ensure all administrative practices are aligned with group policies and standards</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications: Bachelor's degree in human resources, business administration, or a related field. Experience: 10 years of experience in the same function. Functional Competencies: Administrative Expertise : In-depth knowledge of administrative processes and best practices. Compliance Knowledge : Understanding of relevant laws and regulations affecting administrative functions. Budget Management : Experience in managing budgets and financial reporting. Office Management : Proficiency in office management software and tools.</p><p></p></section>