وظائف مندوب علاقات عامه

<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a Bachelor`s Degree.</p><p>Experience: At least 4 years of experience in the industry.</p><p>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</p><p>Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><p>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</p><p>Additional Information Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits</p>

<p>Ensure and provide flawless, upscale, professional and high class guest service experiences</p><p>Analyse guest feedback and provide strategic direction to continuously improve overall rating</p><p>Create a communication bridge between guests and operational departments.</p><p>Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of the guests. Find solutions by keeping guest satisfaction at the fore.</p><p>Approve the Through Our Guests Eyes report prepared according to requests, needs and demands placed by guests throughout the day.</p><p>Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests.</p><p>Ensure that a Welcome Letter is written and sent to guests staying at the hotel.</p><p>Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner.</p><p>Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department.</p><p>Conduct an internal communication meeting with the department at least twice every month and record the items discussed.</p><p>Responsible for procuring and protecting the supplies required to manage the office.</p><p>Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction.</p><p>Identify the personal expectations and tendencies of guests and work on future concepts accordingly.</p><p>Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests.</p><p>Inform the General Manager about any diseases and health problems of guests.</p><p>Prepare the Monthly Timecard Report for Guest Relations employees and submit the report to the Personnel Department.</p><p>Prepare the weekly work schedules for Guest Relations employees.</p><p>Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle.</p><p>Take part in the Emergency Response Teams and manage and deploy his/her own team.</p><p>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for savingenergy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><p>To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</p><p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><p>Carry out all other duties assigned by managers and hotel management not specified in the job description</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least a Bachelor`s Degree.</li><li>At least 7 years of experience in the industry following theoretical education.</li><li>Excellent level of English to communicate with guests and employees.</li><li>Prior attendance in seminars and trainings in the related field.</li><li>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Has excellent command of guest profiles.</li><li>Trains his/her team and instructs them on how to address guests.</li><li>Knows, applies and ensures application of all services and product ranges in the related field.</li><li>Has knowledge of other departments and processes that it affects.</li><li>Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field.</li><li>Expected to integrate and coordinate the operations that concern an important unit in the facility.</li></ul>

<p>Ensure and provide flawless, upscale, professional and high class guest service experiences</p><p>Analyse guest feedback and provide strategic direction to continuously improve overall rating</p><p>Create a communication bridge between guests and operational departments.</p><p>Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of the guests. Find solutions by keeping guest satisfaction at the fore.</p><p>Approve the Through Our Guests Eyes report prepared according to requests, needs and demands placed by guests throughout the day.</p><p>Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests.</p><p>Ensure that a Welcome Letter is written and sent to guests staying at the hotel.</p><p>Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner.</p><p>Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department.</p><p>Conduct an internal communication meeting with the department at least twice every month and record the items discussed.</p><p>Responsible for procuring and protecting the supplies required to manage the office.</p><p>Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction.</p><p>Identify the personal expectations and tendencies of guests and work on future concepts accordingly.</p><p>Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests.</p><p>Inform the General Manager about any diseases and health problems of guests.</p><p>Prepare the Monthly Timecard Report for Guest Relations employees and submit the report to the Personnel Department.</p><p>Prepare the weekly work schedules for Guest Relations employees.</p><p>Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle.</p><p>Take part in the Emergency Response Teams and manage and deploy his/her own team.</p><p>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for savingenergy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><p>To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</p><p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><p>Carry out all other duties assigned by managers and hotel management not specified in the job description</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least a Bachelor`s Degree.</li><li>At least 7 years of experience in the industry following theoretical education.</li><li>Excellent level of English to communicate with guests and employees.</li><li>Prior attendance in seminars and trainings in the related field.</li><li>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Has excellent command of guest profiles.</li><li>Trains his/her team and instructs them on how to address guests.</li><li>Knows, applies and ensures application of all services and product ranges in the related field.</li><li>Has knowledge of other departments and processes that it affects.</li><li>Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field.</li><li>Expected to integrate and coordinate the operations that concern an important unit in the facility.</li></ul>

<p>The International Organization for Migration (IOM) is committed to the principle that humane and orderly migration benefits migrants and society. As the leading international organization for migration, IOM acts with its partners in the international community to assist in meeting the growing operational challenges of migration management; advance understanding of migration issues; encourage social and economic development through migration, and uphold the human dignity and well-being of migrants. Under the overall supervision of the Regional Director and the direct supervision of the Chief of Mission of the Egypt Country Office, the incumbent will be responsible for coordinating, liaising, and handling all protocol matters for IOM Offices based in Cairo, Egypt.</p><p>Perform protocol and logistics liaison function with United Nation Office in Egypt particularly the Host Country Unit as well as the Government of the Republic of Egypt as required by ensuring timely processing of IOM Office and staff requests. Coordinate with UNO and Government representatives to solve sensitive and complex protocol matters related to IOM staff based in Egypt. Keep abreast of daily press and maintain regular contact with the UN Host Country Unit and Government updated procedures and guidelines related to all Host Country protocols and other issues of interest for the IOM office. Ensure that information available to staff on immigration duty-free, and VAT exemptions is updated and conduct briefing to new staff members on the same including collection and distribution of related policies and guidelines. Submit the reimbursement requests for taxes to the tax authorities in Egypt for both offices: IOM Egypt and IOM RO Cairo. Facilitate accreditations as may be required for IOM officials based in Egypt. Process applications for re-entry permit and their subsequent extension on time as may be required. Process applications for notification of first arrivals for international staff and obtain their ID cards and all other residency related documents for the Country and Regional Offices international staff assigned to IOM Egypt and RO Cairo are timely processed. Closely coordinate with procurement and logistics units upon request by common services, to facilitate imports/exports as maybe necessary. Maintain an updated record of privileges and immunities offered by the Egyptian Government and advice the international staff, when appropriate. Track expiry dates of documents, visas and remind staff members to initiate timely action for processing renewals. Create, maintain and update documentation of international staff residency, privileges, import/export status of personal car and other commodities and all other related documents for easy reference. Maintain an up-to-date vehicle registration and issuance and or return of red number plates including database update. Review and clear draft correspondence, note verbal s cover letters and reports prior to approval by management. Provide guidance on obtaining the e-visa to IOM staff travelling to Egypt. In close coordination with Host Country and Ministry of Foreign Affairs, assist IOM staff in obtaining referred visa prior to travelling to Egypt on official business. Provide guidance and information on UN reforms related matters particularly One-UN approach common services upon establishment of common back office. Be responsible for issuing and renewing UNLPs for the Country Office and Regional Office staff, and for handling all related matters in close coordination with the IOM UNLP Unit. Perform any other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education:</strong> Completed Master s Degree in Business Administration, Law and/or International Relations or other related fields, or; University Degree in Business Administration, Law and/or International Relations with two years of relevant professional experience.</p><p><strong>Experience:</strong> Knowledge of protocol in a governmental or international organization including experience of working with the United Nations System. Experience in, and knowledge of accepted norms, rules and customs of international diplomatic protocol, including practices developed within the United Nations System or similar international organization. Knowledge of administrative procedures and practices of international organizations and the United Nations System. Experience in applying various administrative rules and regulations in work situations. Demonstrated conceptual, analytical and evaluative experience in conducting independent research and analysis. Ability to identify issues, formulate opinions, make conclusions and recommendations. Experience in liaising with governmental and diplomatic authorities as well as with national and international institutions;</p><p><strong>Languages:</strong> Fluency in both spoken English and Arabic is required.</p>

<p>2.1 Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. 2.2 Compiles and distributes list of anticipated services and amenities to relevant departments. 2.3 Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. 2.4 Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. 2.5 Follows up with guests to ensure their requests or problems have been met to their satisfaction. 2.6 Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. 2.7 Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. 2.8 Writes down any comments, requests, suggestions and complaints received from guests during the day. 2.9 Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. 2.10 Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. 2.11 Works in coordination with all departments and ensures the flow of necessary information. 2.12 Follows the VIP procedures and greets VIP guests and bid them farewell. 2.13 Walks agency representatives and potential guests around the facility. 2.14 Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. 2.15 Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. 2.16 Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail. 2.17 Responds to guest inquiry forms and all written suggestions, complaints etc. 2.18 Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. 2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). 2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. 2.21 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. 2.22 Carries out all responsibilities related to the quality management systems implemented at the facilities. 2.23 Carries out all other duties assigned by managers and hotel management not specified in the job description</p><p><strong>Desired Candidate Profile</strong></p>Education: At least High School Degree. Experience: At least 4 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian. Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.

Company Description Right Foods Egypt is a fast-growing FMCG company with over 45 years of heritage in the food and agriculture sectors, known for crafting some of the region’s most loved snacks. The company focuses on quality from the source, carefully selecting and preparing ingredients to deliver authentic flavor and a consistent crunch. Its portfolio includes signature potato chips, tortilla chips, puffs, and pellets, all produced with strong attention to detail and innovation. Guided by a mission to create the right products for every moment, Right Foods Egypt aims to build a lasting legacy of trust and excellence that inspires joy, connection, and belonging. More information is available at https://rightfoodsegypt.com/. Role Description The Human Resources Specialist is a full-time, on-site role based in 6th of October, responsible for managing and improving the full employee lifecycle. The role includes leading recruitment processes, coordinating onboarding and orientation, and supporting workforce planning in alignment with business needs. The specialist will oversee HR operations such as personnel files, contracts, attendance, and benefits. Daily responsibilities also include handling employee relations, supporting performance management, facilitating training and development initiatives, and preparing HR reports and analytics to support management decisions. The Human Resources Specialist will collaborate closely with department heads to foster an inclusive, high-performance culture and drive HR best practices across the organization. Qualifications Strong expertise in core HR functions, including recruitment, onboarding, employee relations, and performance management. Solid understanding of Egyptian labor laws, regulatory compliance, and HR policies and procedures. Experience with HR information systems, data analysis, and reporting to support decision-making. Excellent communication, conflict resolution, and interpersonal skills, with the ability to work effectively across diverse teams. Proven organizational and time-management abilities, with attention to detail and a hands-on approach to problem-solving. Bachelor’s degree in human resources, Business Administration, or a related field; HR certifications are an advantage. Previous experience in specialist HR role, ideally within FMCG or manufacturing environments.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Position assists Casino Manager in responsibilities related to daily casino operations. Position supports directing and training employees to serve guests and ensures proper standards are followed. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Assists with enforcing policies and procedures to ensure casino operations in accordance with local gaming regulations.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience&nbsp;<br>• High school diploma or GED; 3 years experience in Casino Administration or related professional area.<br>OR<br>• 2-year degree from an accredited university; 1 year experience in Casino Administration or related professional area.<br>CORE WORK ACTIVITIES&nbsp;<br>Assisting in Managing Casino Work, Projects, and Policies&nbsp;<br>• Supports the scheduling, opening and closing of all table games, slot area and cashier operations.<br>• Assists with ensuring the integrity of all gaming activity and equipment in casino.<br>• Coordinates with Surveillance regarding the overall security of gaming and non gaming areas.<br>• Assists with enforcing established credit play policy on assigned shift, to include extension of credit to qualified customers within the established guidelines.<br>• Liaisons with Lead Slot Technician on adjustments and repairs of games.<br>• Coordinates and implements casino work and projects as assigned.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Observes casino employees and provides feedback.<br>Maintaining Casino Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Submits reports in a timely manner, ensuring delivery deadlines.<br>• Ensures profits and losses are documented accurately.<br>• Maintains a strong accounting and operational control environment to safeguard assets.<br>• Promotes high visibility of casino in local market areas.<br>Ensuring Exceptional Customer Service<br>• Empowers employees to provide excellent customer service.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Sets a positive example for guest relations.<br>• Promotes positive customer relations.<br>• Monitors and handles guest complaints by following the instant pacification procedures.<br>• Interacts at the executive level with gaming customers, setting an example for the staff in the areas of courtesy and service.<br>• Provides guidance and professionalism on all disputes that may arise in the casino.<br>Additional Responsibilities&nbsp;<br>• Assists in other casino operations when needed.<br>• Participate in department wide projects and goals.<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Demonstrates personal integrity.<br>• Uses effective listening skills.<br>• Demonstrates self confidence, energy and enthusiasm.<br>• Manages group or interpersonal conflict effectively.<br>• Informs and/or updates the executives and peers on relevant information in a timely manner.<br>• Manages time well and possesses strong organizational skills.<br>• Presents ideas, expectations and information in a concise well organized way.<br>• Uses problem solving methodology for decision making and follow up.<br>• Ensures that cleanliness and condition of each area meets designated standards.<br>• Records all progressive readings prior to Casino opening and after closing.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Company Description Intertrade is a family-owned manufacturing company founded in 1984 and recognized as Egypt’s largest producer of PVC gaskets. Based in 10th of Ramadan City, Cairo, the company operates a 12,000-square-meter facility with high-volume production capacity and rigorous quality control across all stages of manufacturing. Intertrade offers a broad portfolio of PVC compounds, PVC products, PVC gaskets, and magnetic strips, and serves both domestic and Middle Eastern export markets. The organization is committed to innovation, competitive pricing, and continuous improvement, aiming to be an industry leader for both customers and employees. Its mission centers on high performance, excellence, and exceeding customer expectations in every aspect of operations.<br>Role Description The Human Resources Supervisor is a full-time, on-site role based in 10th of Ramadan, responsible for overseeing day-to-day HR operations and supporting the company’s workforce. This role includes implementing HR policies and procedures, managing recruitment and onboarding processes, and coordinating orientation and training activities. The Human Resources Supervisor will handle employee relations matters, support performance management cycles, and ensure accurate HR documentation and records. The role also involves collaborating with management to address workforce planning needs, monitoring compliance with labor laws and company standards, and promoting a positive, safe, and inclusive work environment.<br>Qualifications<br> Demonstrated experience in Human Resources (HR) and HR Management, preferably in a manufacturing or industrial environment. Strong skills in Employee Relations, with the ability to manage conflict resolution, employee engagement, and communication across diverse teams. Experience in Performance Management, including setting objectives, supporting evaluations, and guiding development plans. Knowledge of HR Policies, labor regulations, and best practices, and the ability to implement and maintain compliant procedures. Relevant bachelor’s degree in Human Resources, Business Administration, or a related field. Proficiency in HR information systems and MS Office applications, with strong organizational and documentation skills. Effective verbal and written communication skills in a professional setting; ability to collaborate with stakeholders at different levels. Proven ability to prioritize tasks, meet deadlines, and work with integrity in a fast-paced, on-site environment.

Company Description Butterfly Consultancy is a transformation-focused consulting firm that supports organizations during their most critical strategic moments. Since 2015, the company has acted as a trusted partner for businesses seeking meaningful, long-term change rather than surface-level solutions. Butterfly Consultancy designs tailored approaches that align with each client’s capabilities and future ambitions. Guided by a philosophy of thoughtful planning and precise execution, the firm helps organizations unlock their potential and achieve sustainable excellence.<br>Role Description The Human Resources Business Consultant is a remotely role based in Cairo. This role partners closely with client leadership teams to assess HR needs, design tailored HR strategies, and implement policies and programs that support organizational transformation. Day-to-day responsibilities include advising on HR best practices, interpreting and developing HR policies, and supporting workforce planning and organizational design. The consultant will manage and resolve employee relations matters, conduct needs assessments, and design and deliver training programs that build leadership and HR capabilities. The role also involves preparing reports and recommendations, facilitating change management initiatives, and collaborating with internal and client stakeholders to ensure HR solutions are practical, compliant, and aligned with business objectives.<br>Qualifications<br> <br>Strong foundation in Human Resources (HR), including core HR functions, workforce planning, and talent management (Real Estate Idustry). Proficiency in developing, implementing, and interpreting HR policies in alignment with legal requirements and organizational goals. Experience managing Employee Relations, including conflict resolution, performance issues, and fostering a positive work environment. Background in Management Consulting, with the ability to analyze client needs, design solutions, and drive implementation. Experience in Training, including needs assessment, content development, facilitation, and evaluating training effectiveness. Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field; advanced degree or relevant certifications (e.g., SHRM, CIPD) are an advantage. Strong analytical, problem-solving, and presentation skills, with the ability to communicate clearly with stakeholders at all levels. Proven ability to work on-site with clients, manage multiple projects simultaneously, and adapt to dynamic, fast-paced environments.

Company Description COB Solution is dedicated to supporting medical providers with efficient operations, optimized workflows, and innovative solutions that enhance patient care. The company focuses on streamlining administrative and operational processes so healthcare teams can prioritize clinical excellence. By combining technology-enabled services with process expertise, COB Solution helps clients reduce inefficiencies and improve accuracy. The organization is growth-oriented and continuously refines its solutions to keep pace with evolving healthcare needs. Team members join a mission-driven environment where operational excellence directly supports better outcomes for patients and providers. Role Description The Senior HR Operations (Payroll–Personnel) role is a full-time, on-site position based in Qesm El Maadi. This role is responsible for overseeing end-to-end HR operations, including payroll processing, personnel administration, and maintaining accurate employee records. The position manages the implementation and compliance of HR policies and procedures, ensuring alignment with local labor laws and internal standards. Daily tasks include preparing and reviewing payroll data, coordinating benefits and attendance, handling employee documentation, and supporting onboarding and offboarding processes. The Senior HR Operations professional will also address employee queries, support employee relations activities, generate HR reports, and collaborate with management to improve HR workflows and systems. Qualifications Strong HR Operations and HR Management skills, with experience managing payroll and personnel administration. Solid knowledge of Human Resources (HR) principles and practices, including HR Policies and compliance with labor regulations. Experience in Employee Relations, including handling employee inquiries, concerns, and documentation in a fair and consistent manner. Proficiency in HR information systems and payroll software, with strong attention to detail and data accuracy. Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent practical experience). Proven experience in a similar HR operations or payroll-focused role, preferably in a fast-paced or service-oriented environment. Strong analytical, organizational, and time-management skills, with the ability to manage multiple deadlines. Clear and professional communication skills, with the ability to work collaboratively with cross-functional teams on-site.

Company Description Horizon Operation & Management is a specialized company providing integrated urban operation and management services for national giga-scale projects. The organization is committed to high professional standards that promote efficiency, quality, and sustainability across urban facilities and service management. Horizon is culture-driven and people-focused, aiming to enhance quality of life and expand well-being within the communities it serves. The company leverages modern operating systems, rigorous performance methodologies, and AI-powered smart platforms to deliver measurable value. As a Chinese-Egyptian joint venture, Horizon combines global best practices with local market expertise and currently oversees major projects such as the Central Business District at Egypt’s New Capital under a long-term contract.<br>Role Description This is a full-time, on-site HR Coordinator role based in Cairo, Egypt. The HR Coordinator will support day-to-day HR operations, including maintaining employee records, preparing HR documentation, and assisting with onboarding and offboarding processes. Responsibilities include supporting benefits administration, coordinating leave and attendance tracking, and helping ensure compliance with company HR policies and local labor laws. The role will also assist with employee relations activities such as responding to HR inquiries, scheduling performance reviews, and coordinating training or engagement initiatives. The HR Coordinator will collaborate with managers and team members to deliver timely HR support and contribute to a positive, inclusive workplace culture.<br>Qualifications<br> Strong foundation in Human Resources (HR) and HR Management, with experience supporting daily HR operations. Knowledge of Benefits Administration and HR Policies, including practical understanding of compliance and documentation requirements. Experience in Employee Relations, including handling employee inquiries with professionalism, discretion, and respect for confidentiality. Excellent organizational, documentation, and time-management skills, with high attention to detail and accuracy in recordkeeping. Effective written and verbal communication skills in English; proficiency in Arabic is highly beneficial. Ability to work collaboratively with diverse teams and stakeholders in a fast-paced, project-driven environment. Proficiency in HR information systems (HRIS) and standard office software (e.g., MS Office or similar tools). Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent relevant experience.

<p><h4>Job summary</h4> <p>Responsible for the daily shift operations of housekeeping, recreation/health club and, if applicable, laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR</li> <li>2-year degree from an accredited university in hotel</p><p></p>

<p>&nbsp;</p><ul><li>Generate leads and build on existing company experience as a market leader to Enhance market positioning and bring new leads constantly and projects <strong>in the field of Light Current / Security Systems (Specifically Fire Alarm, Public Address and Access Control) </strong>amongst consultants, contractors and end-users.</li><li>Prospect for potential new clients and turn this into increased business.</li><li>Identify potential clients and the decision-makers within the client organizations.</li><li>Research and build relationships with new and exisiting clients.</li><li>Work with Marketing and Pre-sales team to develop solutions that meet customer needs.</li></ul>

مسؤول تطوير الأعمال<br>معظم المنصات لا تعطي الكاتب العربي حقه، ولهذا أنشأنا **"سراب"**. سراب هي منصة مجتمعية للروائيين يشاركون عليها أعمالهم فصلاً بفصل. المنصة تعمل حالياً ونلتزم بالتوسع، ونبحث عن شخص محترف يتولى ملف استقطاب الكُتّاب.<br>تفاصيل الدور الوظيفي<br>نبحث عن *مسؤول تطوير أعمال (دوام جزئي)* ليحرك معنا عجلة النمو. مهمتك الرئيسية هي الوصول لأفضل المواهب الأدبية في الوطن العربي وجذبها لمنصتنا. ستكون مسؤولاً عن رحلة الاستقطاب بالكامل؛ بداية من فتح التواصل مع الكاتب، وحتى بناء شراكة مستمرة طويلة الأجل.<br>تفاصيل الوظيفة والمكان<br>نوع العمل: دوام جزئي (من 10 إلى 20 ساعة في الأسبوع)مكان العمل: العمل عن بُعد في الغالب (مع أفضلية للمقيمين في **القاهرة** من أجل اللقاءات الدورية وشبكة العلاقات المحلية)الراتب والحوافز: 7,000 جنيه راتب أساسي + حوافز أداء تتراوح بين 2,000 إلى 3,000 جنيه بناءً على النتائج والأهداف<br><br>المهام والمسؤوليات<br>الوصول للروائيين والكتّاب المتميزين وتسجيلهم معنا عن طريق التواصل المباشر عبر وسائل التواصل الاجتماعي، ومجموعات الكتابة، والمنتديات الأدبية.فتح آفاق التعاون وبناء شراكات مع المؤثرين في المجال الأدبي، ودور النشر، والمؤسسات الثقافية.مساعدة الكتّاب الجدد وتيسير انضمامهم للمنصة والمتابعة معهم لينشروا أعمالهم بانتظام.تخطيط وتنفيذ الفعاليات عبر الإنترنت مثل مسابقات الكتابة وورش العمل لجذب مواهب جديدة.حضور الفعاليات والمعارض الثقافية في مصر ممثلاً عن "سراب" لبناء شبكة علاقات واستقطاب كُتّاب جُدد.<br><br>المتطلبات<br>خبرة من سنة إلى 3 سنوات في تطوير الأعمال، المبيعات، إدارة الشراكات، أو نمو المجتمعات.مؤهل عالٍ (إدارة أعمال، تسويق، أدب، أو أي مجال ذي صلة).إتقان إدارة مسار الاستقطاب والتواصل وتحقيق الأهداف المطلوبة.مهارات تواصل عالية وقدرة على بناء العلاقات وتجاذب أطراف الحديث بسهولة مع المبدعين والكتّاب.القدرة على العمل بكفاءة في بيئة عمل مرنة وعن بُعد، مع التمتع بروح المبادرة وتحمل المسؤولية.<br><br>لماذا تنضم إلى "سراب"؟<br>منصة "سراب" تأتي لتسد ثغرة كبيرة في السوق العربي. ستكون معنا من البداية في المراحل الأولى، مما يعني أن أي استراتيجية تضعها سيتضح أثرها فوراً على مستقبل المنصة. نحن نفضل النتائج ونبتعد عن البيروقراطية، ونمنحك فرصة لصناعة شيء ذي قيمة حقيقية للمجتمع الإبداعي العربي.<br>إذا كنت ترى أن هذا الوصف ينطبق عليك، يسعدنا استقبال سيرتك الذاتية مع نبذة قصيرة عن إنجازاتك، وأفكارك للمنصة، أو ما يثير حماسك لهذا المشروع!<br>Business Development Associate<br>Most platforms ignore the Arabic writer. We built *Saraab* to change that. It is a community platform where novelists share their work chapter by chapter. We are currently live and scaling, and we need a professional to lead our writer acquisition efforts.<br>The Role<br>We are looking for a *Part-Time Business Development Associate* to drive our growth. Your mission is to find the best Arabic literary talent and bring them into our ecosystem. You will be responsible for the entire acquisition funnel, from initial outreach to long-term partnership management, including connecting with leads and driving strategic collaborations.<br>Job Details & Location<br>Type: Part-Time (10-20 hours / week) Location: Mostly Remote Preference: Candidates based in *Cairo, Egypt* (for periodic in-person syncs and local networking) Compensation: 7,000 EGP monthly base salary + 2,000–3,000 EGP performance incentives<br><br>What You Will Do<br>Identify and recruit high-potential novelists through strategic outreach on social media, writing groups, and literary forums. Initiate, negotiate, and execute strategic partnerships and collaborations with literary influencers, publishers, and cultural organizations. Onboard writers and provide the support they need to publish their work consistently. Develop and execute online events like writing contests and workshops to attract new talent. Attend local industry events on behalf of Saraab to build relationships and acquire writers.<br>Requirements<br>1 to 3 years of experience in business development, sales, partnership management, or community growth. A Bachelor’s degree in Business, Marketing, Literature, or a related field. Proven ability to manage a lead/outreach pipeline and hit growth targets. Strong networking skills and the ability to build rapport with creative professionals. Comfortable working in a fast-paced, remote environment and taking full ownership of your projects.<br>Why Join Us<br>Saraab is filling a massive gap in the Middle Eastern market. You will be joining an early-stage team where your strategy directly impacts the future of the platform. We value results over bureaucracy and offer the chance to build something that truly matters to the Arabic creative community.<br>If you have the experience and the drive to grow this platform, we want to hear from you. Please submit your resume and a brief summary of your relevant achievements, passions, or even thoughts!

<p>Ensure all local and corporate policies, rules, internal controls and procedures and safeguards are in place, as they relate to House Banks. Retrieve deposit envelopes from the drop safe for processing, accompanied by a Security Officer or the Director of Finance's designate. Audit cashiers daily deposits and prepare the daily hotel deposit. Count, balance, organize and monitor own Bank and safe. Process foreign currencies in accordance to local policy. Prepare and distribute Cashiers due backs. Prepare the Daily Cash Report. Issue Cashier Banks and assign safety deposit boxes for safekeeping of the Banks. Prepare and maintain a log on all issued House Banks. Make petty cash disbursements according to established guidelines. Perform any additional duties as assigned by the Director of Finance or Assistant Director of Finance. Maintain an accurate, orderly and up-to-date file for all outstanding Bank contracts. File documents and reports.</p><p><strong>Desired Candidate Profile</strong></p><p>Excellent written and verbal communication skills to prepare and deliver reports Apply an ethical approach to the outcome of situations Plan and monitor duties to ensure effective and efficient use of all available resources in order to make the greatest impact on the Hotel s/Resort s objectives Strong interpersonal and relationship-building skills to work with peers, superiors and clients. Use Sample and efficient time to fully grasp the financial and practical implications before making a decision Demonstrate the ability to multi-task</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Outsourcing Advantage is a boutique business process outsourcing firm that supports U.<br>S.-based client companies with back-office and customer support services.<br> As an Operations Assistant, you will play an important part in maintaining the quality and flow of operational work across administrative, bookkeeping, and reporting tasks.<br> You will help ensure information is accurate, organized, and up to date while supporting internal workflows and contributing to the smooth delivery of services for client-facing teams.<br> Responsibilities Enter and maintain accurate data in company software.<br> Perform bookkeeping and data entry tasks in QuickBooks.<br> Update records and organize information.<br> Assist with administrative and operational tasks.<br> Generate and update reports as needed.<br> Communicate effectively with team members.<br> Follow established workflows and procedures.<br> Complete tasks accurately and on time.<br> Opportunity to work on diverse and exciting projects.<br> Supportive and collaborative work environment.<br> Weekly payments.<br> Weekends off.<br> Previous experience working remotely, with the ability to stay organized and productive in an independent work environment.<br> Experience with administrative and data-entry work, including high-volume data entry, record cleanup and organization, spreadsheet updates, and general administrative support.<br> Hands-on QuickBooks bookkeeping experience, including journal entries, invoicing, reconciliations, and basic reporting.<br> Comfortable using general office tools in support of day-to-day administrative work.<br> Professional written and verbal English proficiency.<br> Availability to work 9 to 5 during U.<br>S. business hours.<br> A reliable remote-work setup, including a dependable computer, internet connection, and home office.<br></span> </div>

<p>The&nbsp;English Preschool Teacher is&nbsp;responsible for the overall instruction and care for the children in her/his class to help them achieve their utmost&nbsp;potential.&nbsp; S/He will focus on facilitating the development of children’s skills, character and their love for learning.&nbsp; S/He is to follow the educational philosophy and the curriculum outlined by STEAMulation Hub, as well as, its policy and systems.&nbsp;S/He is accountable&nbsp;for ensuring that the personal care, hygiene, learning &amp; development activities, specialized programs, and&nbsp;the positive&nbsp;discipline of the children are all implemented according to our high standards and maintaining our reputation for excellence.&nbsp; S/He will&nbsp;design and provide a stimulating, safe, and developmentally appropriate educational environment where children have the opportunity to develop&nbsp;their&nbsp;cognitive,&nbsp;language,&nbsp;social-emotional, physical, and self-help skills.&nbsp;&nbsp;S/He must maintain an ongoing link of communication, verbal &amp; written,&nbsp;with all parents&nbsp;of children in her class making sure to inform them of the progress of their child(ren) and to handle&nbsp;any of their concerns related to the children’s educational and developmental needs.&nbsp; S/He is required to work in collaboration with her classroom co-teacher &amp; teacher aides to achieve her objectives.&nbsp; S/He may need to train, coach and&nbsp;supervise the classroom’s Assistant Teacher or Teacher Aide(s).&nbsp;</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p><strong>Key Responsibilities</strong></p> <ul> <li>Record daily financial transactions in the accounting system.</li> <li>Maintain and update general ledgers, accounts payable, and accounts receivable.</li> <li>Process invoices, receipts, payments, and expense reports.</li> <li>Reconcile bank statements and company accounts regularly.</li> <li>Monitor cash flow and petty cash transactions.</li> <li>Prepare financial reports, summaries, and supporting schedules.</li> <li>Assist in payroll preparation and salary processing.</li> <li>Maintain organized filing systems for financial documents and records.</li> <li>Follow up on outstanding payments and vendor balances.</li> <li>Support month-end and year-end closing activities.</li> <li>Coordinate with external auditors, suppliers, and banks when required.</li> <li>Ensure compliance with company policies, VAT regulations, and accounting standards.</li> <li>Assist management with budgeting and expense tracking.</li> <li>Perform other accounting and administrative duties as assigned.</li> </ul> </div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications &amp; Requirements</strong></p> <ul> <li>Bachelor s degree or diploma in Accounting, Finance, or related field.</li> <li>Proven experience as a Bookkeeper, Accounting Assistant, or similar role.</li> <li>Good understanding of bookkeeping and accounting principles.</li> <li>Proficiency in accounting software and Microsoft Excel.</li> <li>Knowledge of VAT regulations and financial reporting.</li> <li>Strong attention to detail and organizational skills.</li> <li>Ability to maintain confidentiality and accuracy.</li> <li>Good communication and time management skills.</li> </ul> <p><strong>Preferred Skills</strong></p> <ul> <li>Experience with ERP or accounting systems.</li> <li>Ability to work independently and meet deadlines.</li> <li>Strong analytical and problem-solving abilities.</li> <li>Familiarity with Saudi labor and financial regulations is an advantage.</li> </ul> <p><strong>Working Conditions</strong></p> <ul> <li>Full-time position.</li> <li>Office-based work environment.</li> <li>May require occasional overtime during financial closing periods.</li> </ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Microsoft 365 Adoption &amp; Change Management Consultant is responsible for the end-to-end planning, design, and delivery of adoption and change management programmes that maximize the value of Microsoft 365 and Microsoft 365 Copilot deployments.<br> You will take ownership of driving organizational readiness, user adoption, change enablement, training, and value realization to ensure Microsoft 365 investments deliver measurable business outcomes across enterprise and public sector organizations.<br> This is a hands-on consulting role focused on delivery: translating business transformation objectives into structured change management programmes, owning the adoption lifecycle, and ensuring Microsoft 365 and Copilot solutions achieve sustainable user adoption, behavioral change, and measurable productivity improvements.<br> Responsibilities: Adoption Strategy &amp; Readiness Conduct organizational and change readiness assessments to identify stakeholder needs, user personas, adoption barriers, and high-value business use cases.<br> Facilitate leadership workshops to define Microsoft 365 and Copilot vision, business objectives, success metrics, and phased adoption roadmaps.<br> Develop adoption strategies aligned with organizational goals and digital transformation initiatives.<br> Change Management &amp; Communications Design and deliver structured change management programmes using recognized methodologies such as Prosci ADKAR.<br> Develop stakeholder engagement plans, executive sponsorship strategies, communications plans, and resistance management activities.<br> Drive organizational change initiatives that promote successful adoption of Microsoft 365 and Copilot capabilities.<br> Enablement &amp; Training Design and deliver role-based training programmes, workshops, learning paths, and user enablement initiatives tailored to different business personas.<br> Develop Microsoft Viva Learning content and learning experiences to support continuous adoption.<br> Establish, train, and manage Microsoft 365 and Copilot Champions Networks to encourage peer learning and sustained user engagement.<br> Value Realization &amp; Adoption Analytics Monitor adoption and usage using Microsoft 365 Admin Center, Microsoft 365 usage analytics, Microsoft 365 Copilot analytics, and Viva Insights.<br> Develop executive dashboards and adoption reports to measure user engagement, productivity improvements, and business outcomes.<br> Analyze adoption metrics and user feedback to recommend continuous improvements to enablement strategies, communications, and solution configurations.<br> Partner with technical consultants to translate adoption insights into enhancements across Microsoft 365 solutions.<br> Client Advisory &amp; Stakeholder Collaboration Act as a trusted advisor by helping organizations maximize the business value of Microsoft 365 and Microsoft 365 Copilot investments.<br> Collaborate closely with Copilot &amp; AI Productivity, Collaboration &amp; Content, Data Security &amp; Compliance, Endpoint &amp; Identity, and Power Platform consultants to deliver integrated Microsoft 365 transformation programmes.<br> Conduct executive briefings, adoption workshops, change planning sessions, and value realization reviews with client stakeholders.<br> Our Culture &amp; Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity.<br> We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence.<br> All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.<br> Hands-on experience designing and delivering Microsoft 365 adoption, change management, and user enablement programmes.<br> Strong understanding of Microsoft 365 workloads, Microsoft 365 Copilot, and digital workplace transformation initiatives.<br> Practical experience applying structured change management methodologies such as Prosci ADKAR or equivalent frameworks.<br> Experience developing organizational change strategies, stakeholder engagement plans, executive sponsorship programmes, and communication plans.<br> Experience designing and delivering role-based training programmes, workshops, learning paths, and Champions programmes.<br> Experience utilizing Microsoft Viva Learning and other Microsoft 365 learning platforms to support user adoption.<br> Experience measuring Microsoft 365 adoption using Microsoft 365 usage analytics, Microsoft 365 Copilot analytics, and Viva Insights.<br> Ability to develop adoption dashboards, executive reports, value realization frameworks, and success metrics.<br> Strong facilitation, workshop delivery, executive communication, stakeholder management, and business consulting skills.<br> Ability to translate organizational objectives into scalable adoption and change management programmes.<br> Produce adoption strategies, change management plans, communication plans, training materials, executive presentations, adoption dashboards, operational documentation, and knowledge transfer artefacts.<br> 5+ years of hands-on experience delivering technology adoption, organizational change management, or Microsoft 365 transformation programmes, including Microsoft 365 and ideally Microsoft 365 Copilot deployments.<br> Bachelor's degree in Business Administration, Information Technology, Organizational Development, Human Resources, Communications, or a related field (or equivalent practical experience).<br> Certifications (Preferred) - Prosci Change Management Certification, Microsoft 365 Fundamentals (MS-900), Microsoft 365 Copilot-related Microsoft certifications Additional organizational change management or Microsoft certifications are advantageous.<br> Must be fluent in English.<br> Working proficiency in Arabic is highly desirable.<br> Location: MENA region, with flexibility to support client engagements across Saudi Arabia, UAE, Kuwait, Bahrain, Jordan, Iraq, Egypt, and Sudan.<br> Engagement: Full-time, with ownership of Microsoft 365 adoption, change management, user enablement, and value realization programes across enterprise and public sector clients.<br></span> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartistu00ae, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <p><strong>Invoice & billing management:</strong></p> <ul> <li>Oversee the preparation and issuance of invoices to corporate clients, travel agents, and direct bill accounts.</li> <li>Ensure that invoices accurately reflect charges for rooms, services, and other hotel-related expenses.</li> <li>Review and approve billing adjustments, credits, and corrections, ensuring they align with hotel policies.</li> </ul> <p><strong>Collections management:</strong></p> <ul> <li>Monitor the aging report regularly and take necessary actions to ensure timely collection of outstanding balances.</li> <li>Follow up on overdue accounts, working closely with clients to resolve discrepancies and settle unpaid invoices.</li> <li>Establish and maintain strong relationships with clients, providing excellent customer service while ensuring the collection of outstanding payments.</li> </ul> <p><strong>Account reconciliation:</strong></p> <ul> <li>Reconcile accounts receivable transactions, ensuring all guest and corporate charges are properly accounted for and balanced.</li> <li>Assist with month-end and year-end closing processes, ensuring all accounts are accurately reconciled and reported.</li> <li>Ensure proper documentation and reporting of all adjustments, write-offs, and other account activities.</li> </ul> <p><strong>Cash flow & financial reporting:</strong></p> <ul> <li>Monitor cash flow and ensure that payments are processed and deposited in a timely manner.</li> <li>Prepare and submit regular financial reports regarding accounts receivable balances, collections, and aging to management.</li> <li>Assist with financial analysis by tracking accounts receivable trends and providing insights on areas for improvement.</li> </ul> <p><strong>Internal controls & compliance:</strong></p> <ul> <li>Ensure that all accounts receivable processes comply with hotel policies, accounting standards, and regulatory requirements.</li> <li>Help implement and maintain strong internal controls to safeguard hotel assets and minimize the risk of fraud.</li> <li>Coordinate with the finance team to ensure accurate and timely revenue recognition for accounting purposes.</li> </ul> <p><strong>Customer service & client relations:</strong></p> <ul> <li>Address and resolve any billing inquiries or disputes raised by guests, clients, or internal departments.</li> <li>Provide assistance to clients with payment plans or alternative solutions to settle outstanding balances.</li> <li>Ensure a high level of professionalism and service in all interactions with clients and internal teams.</li> </ul> <p><strong>Collaboration with other departments:</strong></p> <ul> <li>Work closely with the Front Desk, Sales, and Reservations departments to ensure all accounts are accurately billed and payments are processed.</li> <li>Collaborate with the Finance Manager and other departments to provide support for budget planning, forecasting, and financial analysis.</li> </ul> <p><strong>Continuous process improvement:</strong></p> <ul> <li>Recommend and implement improvements to streamline accounts receivable processes, increase efficiency, and improve collections.</li> <li>Stay updated on industry best practices and any changes in financial regulations or software tools.</li> </ul> <p><strong>Additional responsibilities</strong></p> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Qualifications</h4> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the companyu2019s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <p><strong>Leading myself</strong></p> <ul> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> </ul> <p><strong>Leading others</strong></p> <ul> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> </ul> <p><strong>Leading the business</strong></p> <ul> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <h4>Experience / certificates / education</h4> <ul> <li>Bacheloru2019s degree in accounting, finance, business administration, or a related field preferred.</li> <li>Minimum of 3-5 years of experience in accounts receivable or a related accounting role, preferably within the hospitality industry.</li> <li>Strong knowledge of accounting principles, accounts receivable processes, and financial reporting.</li> <li>Proficiency with accounting software (e.g., Oracle, Sage, QuickBooks) and Microsoft Office Suite (especially Excel).</li> <li>Excellent organizational, problem-solving, and time-management skills.</li> <li>Strong communication skills and the ability to manage relationships with both clients and internal teams.</li> <li>Ability to lead, motivate, and train a team of accounts receivable professionals.</li> <li>High attention to detail and accuracy in financial data processing.</li> <li>Strong communication and interpersonal skills.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>