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Company Description<br> <br>Radisson Blu Hotel, Cairo Heliopolis offers an exceptional blend of style, comfort, and superior service, located just 3 kilometers from Cairo International Airport. Guests can experience a perfect mix of history and modernity, from iconic landmarks like the Great Pyramids and the Sphinx to nearby shopping malls, bars, and golf courses. The hotel features elegant rooms with upscale amenities, free high-speed Wi-Fi, and a variety of dining options, including Italian cuisine at Filini Restaurant and light snacks at Gourmet House. Visitors can enjoy stunning city views from the rooftop pool, indulge in relaxing spa treatments, or make use of the hotel's modern fitness facilities. Its strategic location and versatile event spaces make it an ideal choice for both leisure and business travelers in Heliopolis, Cairo.<br><br> Role Description<br> <br>We are seeking a full-time Guest Relation Agent to join our on-site team at Radisson Blu Cairo, Heliopolis, located in Cairo, Egypt. The role involves providing exceptional service to guests by ensuring their satisfaction, addressing inquiries, assisting with special requests, and managing check-in and check-out procedures. You will play a key role in creating a welcoming atmosphere and maintaining a professional and warm rapport with all hotel guests. This position requires strong communication skills, a customer-centric approach, and a commitment to delivering outstanding guest experiences.<br><br> Qualifications<br> <br>Strong communication and interpersonal skills to effectively interact with guests and team members. Proven experience in guest relations, with a focus on ensuring customer satisfaction and a positive guest experience. Proficiency in receptionist duties, including managing check-in and check-out processes and handling reservations. Customer service skills, including problem-solving abilities, empathy, and a proactive approach to guest needs. Fluency in English and Arabic; additional language skills are a plus. Ability to work in a fast-paced hospitality environment and adapt to diverse guest requirements. Previous experience in the hospitality industry or a similar role is highly preferred. A positive attitude, strong organizational skills, and attention to detail.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p><strong>Client Overview</strong></p><br><p>Our client is a U.S.-based e-commerce company specializing in premium home décor and lifestyle products. With a strong focus on customer satisfaction, they have built a reputation for quality and service excellence. Their support team operates with clear processes, strong onboarding infrastructure, and a collaborative environment designed to set every team member up for success from day one.</p><br><p><strong>Role Overview</strong></p><br><p><strong>The Customer Service Agent</strong> will serve as the frontline of the support team, handling inbound customer inquiries via phone and email while delivering seamless resolutions for U.S.-based customers. The Customer Service Agent will navigate multiple internal systems to manage order-related issues, shipping concerns, and escalations in line with established SLAs and SOPs. This is a Tier 1 support role with clearly defined escalation paths and robust onboarding support.</p><br><p><strong>Location</strong></p><br><p>Fully Remote (Work from Home) | 9 AM - 5 PM EST</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Customer Support &amp; Communication</strong></p><br><ul><li><p>Handle inbound customer inquiries via phone and email with professionalism and efficiency</p><br></li><li><p>Assist customers with order tracking, shipping updates, returns, exchanges, and product questions</p><br></li><li><p>Process cancellation and modification requests in a timely manner — with particular urgency on Mondays to address weekend ticket backlog</p><br></li><li><p>Maintain a positive customer experience aligned with brand standards at all times</p><br></li></ul><p><strong>Systems &amp; Tools Navigation</strong></p><br><ul><li><p>Navigate multiple platforms simultaneously including <strong>CRM</strong>, <strong>ERP</strong>, <strong>WMS</strong>, and website backend to resolve customer issues efficiently</p><br></li><li><p>Document all customer interactions accurately in <strong>Zendesk</strong> or the designated ticketing system</p><br></li><li><p>Utilize <strong>Microsoft Office</strong> and standard computer tools as part of daily workflow</p><br></li></ul><p><strong>Logistics &amp; Claims Management</strong></p><br><ul><li><p>File claims with carriers including <strong>FedEx</strong>, <strong>UPS</strong>, and <strong>USPS</strong> for damaged or lost shipments</p><br></li><li><p>Create shipping labels and support logistics-related tasks as needed</p><br></li><li><p>Coordinate with internal teams to follow up on open carrier cases</p><br></li></ul><p><strong>SLA Adherence &amp; Escalation</strong></p><br><ul><li><p>Meet established SLA targets: first reply within 8 business hours; full resolution within 24–48 hours</p><br></li><li><p>Escalate complex or unresolved cases to Tier 2 on-site supervisor team following established protocols</p><br></li><li><p>Work closely with the supervisor and internal escalation team to maintain service quality</p><br></li></ul><p><strong>Qualifications — Experience</strong></p><br><ul><li><p><strong>2+ years</strong> of customer service experience with demonstrated, hands-on experience handling live phone calls — this is non-negotiable</p><br></li><li><p>Proven experience working with a <strong>CRM platform</strong> (<strong>Zendesk</strong> preferred; any comparable tool is acceptable)</p><br></li><li><p>Experience managing multiple software systems simultaneously in a customer-facing environment</p><br></li><li><p>Familiarity with <strong>ERP systems</strong> such as <strong>NetSuite</strong> or <strong>SAP</strong> is a strong plus</p><br></li><li><p>Experience with <strong>WMS (Warehouse Management Systems)</strong> or order management platforms is advantageous</p><br></li><li><p>Prior experience supporting U.S. customers, with familiarity with U.S. customer service expectations, is a strong plus</p><br></li><li><p>Experience filing carrier claims or coordinating with logistics providers (<strong>FedEx</strong>, <strong>UPS</strong>, <strong>USPS</strong>) is a plus</p><br></li><li><p>Familiarity with <strong>Shopify</strong> or similar e-commerce platforms is a plus</p><br></li></ul><p><strong>Qualifications — Skills</strong></p><br><ul><li><p><strong>Strong attention to detail</strong> — capable of managing multiple systems and tasks simultaneously without errors</p><br></li><li><p><strong>Calm under pressure</strong> — able to maintain composure and quality during high-volume periods</p><br></li><li><p><strong>Reliable and accountable</strong> — consistent follow-through on commitments and SLA targets</p><br></li><li><p><strong>Proactive communicator</strong> — takes initiative to update customers and internal teams before issues escalate</p><br></li><li><p><strong>Tech-savvy</strong> — comfortable learning new systems quickly and adapting to changing tools</p><br></li><li><p>Reliable internet connection and personal equipment ready to work remotely from day one</p><br></li><li><p>Bilingual in Spanish is helpful but not required</p><br></li></ul><p><strong>Opportunity</strong></p><br><p>This is an opportunity to join a growing, process-driven e-commerce support team where your work directly impacts customer satisfaction and brand loyalty. You'll be part of a collaborative remote environment with clear escalation paths, strong SOPs, and an onboarding process built to set you up for success. If you take pride in delivering great customer experiences and want a stable, full-time remote role supporting a high-volume U.S. brand, this is the right fit for you.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

Key Responsibilities:<br>Dealing with Suppliers, Tour Leaders & Guides. Ready for re-locating and traveling to meet suppliers, check quality and connect the office operations team with the ground operations. Interacting with them via various channels phone, chat, email, etc Providing the best freelance tour guides who are the leaders in the market. Managing last-minute bookings at different times. Having experience in daily tours, multi-day tours & full packages. Collecting daily feedback for the ongoing tours & packages. Maintaining the tour quality with Suppliers, Guides & Leaders. Managing and focusing on better relations with the suppliers. Respecting the company rules and regulations. Fast learning and flexibility to deal with other departments. Answering all queries from the Sales & Guest Relations Team. Participating in planning and launching different products. Evaluating suppliers, tour guides and issuing appropriate feedback forms. Communicating with customers before the tour to update pick-up timings and tour details. Staying connected with the customers during the tour, collecting feedback and comments related to it. Making follow-up calls to the customers, checking for their satisfaction, and requesting them to write a review about their experience with us. Analyzing and resolving customer complaints, ensuring excellent service standards.<br>Required Skills:Bachelor's Degree in Tourism, Hospitality, or a related field. Fluency in English is essential, with proficiency in additional languages relevant to the market considered an advantage. Demonstrated ability to manage multiple tasks concurrently, including handling bookings and coordinating with service providers such as transportation companies, suppliers, and tour guides. Excellent time management skills to ensure smooth and timely execution of operations. Strong verbal and written communication skills to effectively engage with clients, travel partners, and team members. Familiarity with travel booking platforms for tours and meet & assist services is required. Capacity to think quickly and implement practical solutions for last-minute changes, cancellations, or unexpected travel issues such as delays or overbookings. Skilled in resolving customer complaints and conflicts professionally and efficiently. High level of accuracy in processing bookings, handling payments, and maintaining travel itineraries to ensure error-free operations. 2 years of proven experience as an Operations Agent in the tourism industry. Ability to up-sell additional services and negotiate favorable deals with service providers to enhance both customer satisfaction and profitability. Proficiency in Microsoft Office, particularly Excel.

Key Responsibilities:<br>Dealing with Suppliers, Tour Leaders & Guides. Ready for re-locating and traveling to meet suppliers, check quality and connect the office operations team with the ground operations. Interacting with them via various channels phone, chat, email, etc Providing the best freelance tour guides who are the leaders in the market. Managing last-minute bookings at different times. Having experience in daily tours, multi-day tours & full packages. Collecting daily feedback for the ongoing tours & packages. Maintaining the tour quality with Suppliers, Guides & Leaders. Managing and focusing on better relations with the suppliers. Respecting the company rules and regulations. Fast learning and flexibility to deal with other departments. Answering all queries from the Sales & Guest Relations Team. Participating in planning and launching different products. Evaluating suppliers, tour guides and issuing appropriate feedback forms. Communicating with customers before the tour to update pick-up timings and tour details. Staying connected with the customers during the tour, collecting feedback and comments related to it. Making follow-up calls to the customers, checking for their satisfaction, and requesting them to write a review about their experience with us. Analyzing and resolving customer complaints, ensuring excellent service standards.<br>Required Skills:Bachelor's Degree in Tourism, Hospitality, or a related field. Fluency in English is essential, with proficiency in additional languages relevant to the market considered an advantage. Demonstrated ability to manage multiple tasks concurrently, including handling bookings and coordinating with service providers such as transportation companies, suppliers, and tour guides. Excellent time management skills to ensure smooth and timely execution of operations. Strong verbal and written communication skills to effectively engage with clients, travel partners, and team members. Familiarity with travel booking platforms for tours and meet & assist services is required. Capacity to think quickly and implement practical solutions for last-minute changes, cancellations, or unexpected travel issues such as delays or overbookings. Skilled in resolving customer complaints and conflicts professionally and efficiently. High level of accuracy in processing bookings, handling payments, and maintaining travel itineraries to ensure error-free operations. A minimum of 3 years of proven experience as an Operations Agent in the tourism industry. Ability to up-sell additional services and negotiate favorable deals with service providers to enhance both customer satisfaction and profitability. Proficiency in Microsoft Office, particularly Excel.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Location</strong></p><p>Fully Remote | 9:00 AM 5:00 PM EST or 10:00 AM 6:00 PM EST</p><p><strong>Role Overview</strong></p><p>The <strong>Outbound Call Center Agent</strong> will support the client s home and auto insurance sales operation through high-volume outbound calling and live transfer delivery. This is a structured, script-driven role focused on speed, consistency, and performance, designed for professionals who thrive in fast-paced call environments and are comfortable with repetitive execution and clear targets.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Make PHONE_NUMBER outbound calls per day using an auto-dialer.</p></li><li><p>Follow approved scripts to qualify prospects for home and auto insurance.</p></li><li><p>Deliver qualified live transfers to licensed U.S.-based insurance agents.</p></li></ul><p><strong>Performance &amp; Execution</strong></p><ul><li><p>Meet or exceed monthly live transfer benchmarks.</p></li><li><p>Maintain consistency, professionalism, and energy across high call volumes.</p></li><li><p>Accurately disposition calls and follow established SOPs.</p></li></ul><p><strong>Process Adherence &amp; Quality</strong></p><ul><li><p>Adhere strictly to scripts, call flows, and training guidelines.</p></li><li><p>Communicate clearly with trainers and team leads regarding performance and issues.</p></li></ul><p><strong>What Success Looks Like</strong></p><ul><li><p>Consistently meeting or exceeding live transfer benchmarks.</p></li><li><p>Low QA issues with strong script adherence.</p></li><li><p>High reliability and attendance.</p></li><li><p>Effective communication with trainers and team leads.</p></li></ul><p><strong>Opportunity</strong></p><p>This role offers a clear performance-based path for professionals who excel in high-volume outbound environments. With structured training, defined benchmarks, and commission tied directly to results, this position is ideal for candidates who value clarity, accountability, and execution-focused work.</p><p>To be considered for this role these steps need to be followed:</p><ul><li><p>Fill in the application form</p></li><li><p>Record a video showcasing your skill sets</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client s time zone.</strong></em></p><p><strong>Qualifications</strong></p><p><strong>Experience</strong></p><ul><li><p>Proven experience in telemarketing or high-volume call center environments.</p></li><li><p>Experience working with scripted outbound calling.</p></li><li><p>Prior insurance experience (home and/or auto) is a plus.</p></li><li><p>Experience with live transfer sales models is a plus.</p></li></ul><p><strong>Skills</strong></p><ul><li><p>Clear, fluent English with strong comprehension and communication clarity.</p></li><li><p>Ability to maintain pace and quality during long call blocks.</p></li><li><p>Comfort working in a metrics-driven, highly structured environment.</p></li><li><p>Reliable internet connection and ability to pass a technical setup test.</p></li><li><p>Familiarity with Five9 or Ricochet 360 is a plus.</p></li></ul><p>Technical Requirements</p><ul><li><p>Computer (NOT Chromebook)</p><ul><li><p>Windows 10 or 11</p></li><li><p>Mac iOS 12+</p></li></ul></li><li><p>Google Chrome</p></li><li><p>Stable primary internet + Backup internet</p></li><li><p>Headset + Webcam</p></li></ul><p></p></section>

<h3>Job Description</h3><h2>SDR / Telesales / Cold Calling Agent</h2><p>We are looking to hire <strong>x2 SDR/Telesales/Cold Calling Agents</strong> who will be responsible for generating sales pipeline in the US market for our products and services.</p><p>We are targeting local construction businesses (<strong>less than 10 employees</strong>) that do not have a website — and in 2026, they should have one!</p><p>&nbsp;</p><h2>Role Overview</h2><ul><li>Fully remote position.</li><li>Working hours: <strong>9:00 AM – 5:00 PM EST</strong> (<strong>4:00 PM – 12:00 AM Cairo time</strong>).</li><li>Cold calling <strong>150–200 leads per day</strong>.</li><li>Schedule meetings between prospects and our Sales Manager.</li><li>The purpose of the meeting is to present a pre-made website for the prospect's company and sell it for <strong>$500</strong>.</li></ul><p>We will provide:</p><ul><li>Scripts</li><li>Dialer</li><li>Leads</li><li>Attractive salary package combining base salary and commission</li></ul><p>&nbsp;</p><h2>Compensation</h2><h3>Month 1</h3><ul><li>10,000 Egyptian Pounds</li></ul><h3>Month 2</h3><ul><li>10,000 Egyptian Pounds</li></ul><h3>Month 3</h3><ul><li>12,500 Egyptian Pounds</li><li>&nbsp;<ul><li>$20 USD for every sale generated from your leads</li></ul></li></ul><h3>Month 4</h3><ul><li>12,500 Egyptian Pounds</li><li>&nbsp;<ul><li>$20 USD for every sale generated from your leads</li></ul></li></ul><h3>Month 5</h3><ul><li>15,000 Egyptian Pounds</li><li>&nbsp;<ul><li>$30 USD for every sale generated from your leads</li></ul></li></ul><h3>Month 6</h3><ul><li>15,000 Egyptian Pounds</li><li>&nbsp;<ul><li>$30 USD for every sale generated from your leads</li></ul></li></ul><p>&nbsp;</p><h2>About You</h2><ul><li>You have excellent English and little to no accent on the phone.</li><li>You know how to tell a story rather than use hard-selling techniques.</li><li>Sales experience is required.</li><li>Experience in the US market or selling websites to businesses without an online presence is highly preferred.</li></ul><p>&nbsp;</p><h2>Hiring Timeline</h2><ul><li>Start date: <strong>1st June</strong></li><li>Applications will be reviewed until <strong>27th May</strong></li></ul><p>Looking forward to meeting you soon.</p><p>&nbsp;</p><h2>Job Requirements</h2><ul><li>Great English.</li><li>Sales experience in outbound sales environments.</li><li>Ability to commit to the schedule: <strong>Monday to Friday, 4:00 PM – 12:00 AM Cairo time</strong>.</li><li>Positive attitude and desire to grow within the company into a potential management role.</li></ul>

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of UKCS Agent Principal responsibilities Impact on the Business Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Delivers what is promised in line with customer expectations Offers value added products and services based on customer needs analysis and ensures customer understanding of those products Customers / Stakeholders Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications Generating customer loyalty through strong knowledge of key products and services Owns and resolves issues and understands how and when to escalate Leadership & Teamwork Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values Values diversity amongst team Operational Effectiveness & Control Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres Maintains HSBC internal control standards Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres Requirements Must be university graduate in any discipline Must be Fluent or High command of English language(s) required by the process Open to working flexible shifting schedules and Night & over night shifts Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development Takes pride in delivering what is promised in line with the customer and service expectations Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order Ability to work in a high-volume, fast paced environment is required Proficiency with personal computers and basic software packages and specialised applications Excellent communication skills and is polite and friendly at all times Military for males should be completed or exempted Displays patience and empathy

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of UKCS Agent Principal responsibilities Impact on the Business Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Delivers what is promised in line with customer expectations Offers value added products and services based on customer needs analysis and ensures customer understanding of those products Customers / Stakeholders Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications Generating customer loyalty through strong knowledge of key products and services Owns and resolves issues and understands how and when to escalate Leadership & Teamwork Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values Values diversity amongst team Operational Effectiveness & Control Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres Maintains HSBC internal control standards Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres Requirements Must be university graduate in any discipline Must be Fluent or High command of English language(s) required by the process Open to working flexible shifting schedules and Night & over night shifts Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development Takes pride in delivering what is promised in line with the customer and service expectations Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order Ability to work in a high-volume, fast paced environment is required Proficiency with personal computers and basic software packages and specialised applications Excellent communication skills and is polite and friendly at all times Military for males should be completed or exempted Displays patience and empathy

Company Description The Address Investments is a leading real estate company in Egypt and the Middle East, recognized for its trusted brand and long-term vision in a healthy, developing real estate market. The company specializes in offering clients a wide variety of residential and investment properties, tailored to different budgets and needs, across hundreds of projects in Egypt and the region. Its team of experienced experts and consultants is dedicated to providing high-quality service, comprehensive presentations, and diverse offers through strong relationships with developers. The Address Investments fosters a collaborative, family-like work culture, supported by continuous training and orientation for new team members. This combination of market expertise, client-centric service, and team development positions the company as a trend-setting pioneer in the real estate field.<br>Role Description As a Fresh Real Estate Sales Agent at The Address Investments, you will support prospective buyers by guiding them through property options, explaining project features, and matching their needs with suitable real estate opportunities. Your day-to-day responsibilities will include conducting property tours, following up on leads, maintaining client relationships, and assisting clients throughout the sales process from initial inquiry to closing. You will prepare and deliver presentations on available projects, coordinate with developers to obtain updated offers, and provide accurate market information to help clients make informed decisions. The role requires diligent documentation of client interactions, updating CRM systems, and collaborating closely with team members to achieve sales targets. This is a full-time, on-site role based in Cairo.<br>Qualifications<br> Candidates should possess skills in Real Estate Sales and Sales, with a strong interest in building a career in the property market. Candidates should possess a Real Estate License or be willing and eligible to obtain one, along with foundational knowledge of Real Estate principles. Candidates should possess strong Customer Service skills, including active listening, responsiveness, and a client-focused mindset. Candidates should possess effective communication and negotiation skills, with the ability to present information clearly and confidently. Candidates should possess good organizational and time-management abilities to handle multiple clients, projects, and follow-ups. Candidates should possess proficiency in basic computer applications and CRM tools, or be quick to learn new systems. Relevant academic background in business, marketing, real estate, or a related field is beneficial but not mandatory. Fluency in Arabic and good command of English, along with a professional, ethical, and team-oriented attitude.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Job Description </b><div> <p>Join our Air Import team and play a critical role in ensuring the smooth and timely movement of international shipments. The Air Import Agent serves as a key link between customers, airlines, overseas offices, and customs authorities to deliver exceptional service and operational excellence.</p> <p> <strong>Key Responsibilities</strong> </p> <ul> <li>Coordinate and manage air import shipments from arrival through final delivery</li> <li>Review and process shipping documentation accurately and timely</li> <li>Monitor shipment status and proactively communicate updates to customers</li> <li>Arrange customs clearance and ensure compliance with local regulations</li> <li>Coordinate with airlines, vendors, truckers, and internal departments</li> <li>Resolve shipment exceptions and service issues promptly</li> <li>Maintain accurate operational and financial data within company systems</li> <li>Build strong relationships with customers through responsive and professional communication</li> <li>Ensure all shipments meet Expeditors' operational and compliance standards</li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong>We're looking for someone who:</strong> </p> <ul> <li>Has experience in freight forwarding, logistics, supply chain, or customer service (preferred)</li> <li>Possesses strong organizational and time-management skills</li> <li>Demonstrates excellent attention to detail and accuracy</li> <li>Is comfortable working in a fast-paced, deadline-driven environment</li> <li>Has strong communication and relationship-building skills</li> <li>Is proficient in Microsoft Office applications, particularly Excel and Outlook</li> <li>Is fluent in English, both written and verbal</li> <li>Embraces teamwork, continuous learning, and a customer-focused mindset</li></ul></div><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client operates a high-volume home and auto insurance sales organization supporting licensed U.S.-based insurance agents. Their model is performance-driven and highly structured, relying on outbound calling, live transfer qualification, and clear operational benchmarks to drive consistent sales results.</p><br><p><strong>Location</strong></p><br><p>Fully Remote | 9:00 AM – 5:00 PM EST or 10:00 AM – 6:00 PM EST</p><br><p><strong>Role Overview</strong></p><br><p>The<strong> Outbound Call Center Agent</strong> will support the client’s home and auto insurance sales operation through high-volume outbound calling and live transfer delivery. This is a structured, script-driven role focused on speed, consistency, and performance, designed for professionals who thrive in fast-paced call environments and are comfortable with repetitive execution and clear targets.</p><br><p><strong>Key Responsibilities</strong></p><br><strong>Outbound Calling &amp; Qualification</strong><ul><li><p>Make 400–500 outbound calls per day using an auto-dialer.</p><br></li><li><p>Follow approved scripts to qualify prospects for home and auto insurance.</p><br></li><li><p>Deliver qualified live transfers to licensed U.S.-based insurance agents.</p><br></li></ul><strong>Performance &amp; Execution</strong><ul><li><p>Meet or exceed monthly live transfer benchmarks.</p><br></li><li><p>Maintain consistency, professionalism, and energy across high call volumes.</p><br></li><li><p>Accurately disposition calls and follow established SOPs.</p><br></li></ul><strong>Process Adherence &amp; Quality</strong><ul><li><p>Adhere strictly to scripts, call flows, and training guidelines.</p><br></li><li><p>Communicate clearly with trainers and team leads regarding performance and issues.</p><br></li></ul><p><strong>Qualifications</strong></p><br><strong>Experience</strong><ul><li><p>Proven experience in telemarketing or high-volume call center environments.</p><br></li><li><p>Experience working with scripted outbound calling.</p><br></li><li><p>Prior insurance experience (home and/or auto) is a plus.</p><br></li><li><p>Experience with live transfer sales models is a plus.</p><br></li></ul><strong>Skills</strong><ul><li><p>Clear, fluent English with strong comprehension and communication clarity.</p><br></li><li><p>Ability to maintain pace and quality during long call blocks.</p><br></li><li><p>Comfort working in a metrics-driven, highly structured environment.</p><br></li><li><p>Reliable internet connection and ability to pass a technical setup test.</p><br></li><li><p>Familiarity with Five9 or Ricochet 360 is a plus.</p><br></li></ul>Technical Requirements<ul><li><p>Computer (NOT Chromebook)</p><br><ul><li><p>Windows 10 or 11</p><br></li><li><p>Mac iOS 12+</p><br></li></ul></li><li><p>Google Chrome</p><br></li><li><p>Stable primary internet + Backup internet</p><br></li><li><p>Headset + Webcam</p><br></li></ul><p><strong>What Success Looks Like</strong></p><br><ul><li><p>Consistently meeting or exceeding live transfer benchmarks.</p><br></li><li><p>Low QA issues with strong script adherence.</p><br></li><li><p>High reliability and attendance.</p><br></li><li><p>Effective communication with trainers and team leads.</p><br></li></ul><p><strong>Opportunity</strong></p><br><p>This role offers a clear performance-based path for professionals who excel in high-volume outbound environments. With structured training, defined benchmarks, and commission tied directly to results, this position is ideal for candidates who value clarity, accountability, and execution-focused work.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The heartbeat of the Nile. In the heart of Cairo on the banks of the River Nile, our hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year-old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p> <h4>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</h4> <p>Four Seasons Hotel Cairo at Nile Plaza dedicates itself to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage offering phenomenal service.</p> <p>We seek creative talents that are well-mannered, visionary, passionate and have a deep understanding of the hospitality concept.</p> <h4>The role of Reception Agent:</h4> <p>We are currently seeking a full-time talented Reception Agent who is well-mannered, visionary, passionate and has a deep understanding of the hospitality concept to join our team.</p> <p>The Reception Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience, handle all guest interactions with the highest level of professionalism and hospitality, accommodating guest special requests whenever possible. Interactions with guests will be in person and by phone.</p> <h4>Our ideal Reception Agent:</h4> <ul> <li>A special talent and passion for ensuring you and your team deliver the highest level of guest experience to our guests.</li> <li>Reading, writing and oral proficiency in the English language.</li> <li>A bachelor degree graduate is a must with 1-2 years of previous luxury experience in a related position.</li> </ul> <h4>Unlock a world of employee well-being and satisfaction with our comprehensive benefit offerings:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Complimentary dry cleaning for employee uniforms, employee meals and stays at Four Seasons properties (based on availability), with discounted meals</li> <li>Comprehensive private medical insurance, dental, disability and life insurance</li> <li>Retirement benefits and pension</li> </ul> <p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We look forward to receiving your application!</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b><u><span>Reception</span><span>&nbsp;Agent</span></u></b><b><span>– Four Seasons Hotel Cairo at Nile Plaza, Egypt</span></b></p><br><br><br><p><b><span>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</span></b></p><br><br><p><span><span>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and</span><span>encourage</span><span>to offer phenomenal service.&nbsp;</span></span></p><br><br><p><span><span>We seek</span><span>the creative</span><span>talents that are well-mannered, visionary, and passionate and</span><span>having</span><span>a deep understanding of the hospitality concept.&nbsp;</span></span></p><br><br><br><p><b><span>The Role of</span><span>Reception Agent</span><span>:</span></b></p><br><br><p><span><span>We are currently seeking the creative</span><span>talent</span><span>a Full-time talented </span><span>Reception Agent</span><span>&nbsp;that&nbsp;</span><span>is</span><span>&nbsp;well-mannered, visionary, and passionate and</span><span>having</span><span>a deep understanding of the hospitality concept to join our team.&nbsp;</span></span></p><br><br><p><span><span>The&nbsp;</span><span>Reception</span><span>&nbsp;Agent is a central part of the Front Office Team whose main</span><span>objective</span><span>is to ensure our guests have a smooth arrival and departure experience</span><span>, handle all guest interactions with the highest level of professionalism and hospitality, accommodating guest special request</span><span>s whenever possible. Interactions with guests will be in person and by phone.</span></span><br></p><br><br><p><b><span>Our Ideal&nbsp;</span><span>Reception</span><span>&nbsp;Agent:</span></b></p><br><br><p><span><span>A special talent and passion for ensuring you and your team deliver the highest level of guest experience to our guests</span><span>.&nbsp;</span><span>Reading, writing and oral</span><span>proficiency</span><span>in the English language and a</span><span>bachelor</span><span>degree graduate is</span><span>a must</span><span>with 1-2 years of pervious luxury experience in related position</span><span>. </span></span></p><br><br><br><p><b><span>Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:</span></b></p><br><br><p><span><span>Competitive Salary, wages, and a comprehensive benefits package&nbsp;</span></span></p><br><br><p><span><span>Excellent Training and Development opportunities&nbsp;</span></span></p><br><br><p><span><span>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.&nbsp;</span></span></p><br><br><p><span><span>Comprehensive private medical insurance, Dental/disability/life insurance&nbsp;</span></span></p><br><br><p><span><span>Retirement benefits/pension&nbsp;</span></span></p><br><br><br><p><b><span>Learn more about what it is like to work at Four Seasons - visit us:</span></b></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/FourSeasonsJobs</span></u></p><br><br><br><p><span><span>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as</span><span>much as</span><span>skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish.</span><span>Ultimately, our culture breeds success, and rewards it in many different ways.</span></span><i><span>We look forward to receiving your application</span></i><b><span>!</span></b></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b>Communications Agent&nbsp;– Four Seasons Hotel Cairo at Nile Plaza, Egypt</b>&nbsp;</p><br><br><br><p><b>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</b>&nbsp;</p><br><br><p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and&nbsp;encourage&nbsp;to offer phenomenal service.&nbsp;</p><br><br><p>We seek&nbsp;the creative&nbsp;talents that are well-mannered, visionary, and passionate and&nbsp;having&nbsp;a deep understanding of the hospitality concept.&nbsp;</p><br><br><br><p><b>The Role of&nbsp;Communications Agent:</b>&nbsp;</p><br><br><p>We are currently seeking the creative&nbsp;talent&nbsp;a Full-time&nbsp;<b>Communications Agent&nbsp;</b>that&nbsp;is&nbsp;well-mannered, visionary, and passionate and&nbsp;having&nbsp;a deep understanding of the hospitality concept to join our team, having the ability to follow proper payroll procedures, the ability to provide general information and inquiries to all callers&nbsp;and is familiar with hotel services, hours of operation, key hotel personnel, daily activities, special function&nbsp;etc&nbsp;while also having the ability to&nbsp;successfully utilize the telephone switchboard, the hotel computer system, telex and facsimile machines.&nbsp;<br>&nbsp;</p><br><br><p><b>Our Ideal&nbsp;Communications Agent:</b>&nbsp;</p><br><br><p>A special talent and passion for ensuring you and your team deliver the highest&nbsp;level of guest experience&nbsp;and quality&nbsp;to our guests. Proficiency&nbsp;in reading&nbsp;and&nbsp;writing&nbsp;in&nbsp;English is necessary for this role.&nbsp;Fluency in English speaking is mandatory.&nbsp;<br>&nbsp;</p><br><br><p><b>Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:</b>&nbsp;</p><br><br><br><ul><li><p>Competitive Salary, wages, and a comprehensive benefits package&nbsp;</p><br><br></li></ul><ul><li><p>Excellent Training and Development opportunities&nbsp;</p><br><br></li></ul><ul><li><p>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.&nbsp;</p><br><br></li></ul><ul><li><p>Comprehensive private medical insurance, Dental/disability/life insurance&nbsp;</p><br><br></li></ul><ul><li><p>Retirement benefits/pension&nbsp;</p><br><br></li></ul><br><p><b>Learn more about what it is like to work at Four Seasons - visit us:</b>&nbsp;</p><br><br><br><ul><li><p><u>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</u>&nbsp;</p><br><br></li></ul><ul><li><p><u>https://www.facebook.com/FourSeasonsJobs</u>&nbsp;<br>​</p><br><br></li></ul><p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as&nbsp;much as&nbsp;skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish.&nbsp;Ultimately, our culture breeds success, and rewards it in many different ways. <i>We look forward to receiving your application</i><b>!</b>&nbsp;</p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b>Communications Agent&nbsp;– Four Seasons Hotel Cairo at Nile Plaza, Egypt</b>&nbsp;</p><br><br><br><p><b>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</b>&nbsp;</p><br><br><p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and&nbsp;encourage&nbsp;to offer phenomenal service.&nbsp;</p><br><br><p>We seek&nbsp;the creative&nbsp;talents that are well-mannered, visionary, and passionate and&nbsp;having&nbsp;a deep understanding of the hospitality concept.&nbsp;</p><br><br><br><p><b>The Role of&nbsp;Communications Agent:</b>&nbsp;</p><br><br><p>We are currently seeking the creative&nbsp;talent&nbsp;a Full-time&nbsp;<b>Communications Agent&nbsp;</b>that&nbsp;is&nbsp;well-mannered, visionary, and passionate and&nbsp;having&nbsp;a deep understanding of the hospitality concept to join our team, having the ability to follow proper payroll procedures, the ability to provide general information and inquiries to all callers&nbsp;and is familiar with hotel services, hours of operation, key hotel personnel, daily activities, special function&nbsp;etc&nbsp;while also having the ability to&nbsp;successfully utilize the telephone switchboard, the hotel computer system, telex and facsimile machines.&nbsp;<br>&nbsp;</p><br><br><p><b>Our Ideal&nbsp;Communications Agent:</b>&nbsp;</p><br><br><p>A special talent and passion for ensuring you and your team deliver the highest&nbsp;level of guest experience&nbsp;and quality&nbsp;to our guests. Proficiency&nbsp;in reading&nbsp;and&nbsp;writing&nbsp;in&nbsp;English is necessary for this role.&nbsp;Fluency in English speaking is mandatory.&nbsp;<br>&nbsp;</p><br><br><p><b>Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:</b>&nbsp;</p><br><br><br><ul><li><p>Competitive Salary, wages, and a comprehensive benefits package&nbsp;</p><br><br></li></ul><ul><li><p>Excellent Training and Development opportunities&nbsp;</p><br><br></li></ul><ul><li><p>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.&nbsp;</p><br><br></li></ul><ul><li><p>Comprehensive private medical insurance, Dental/disability/life insurance&nbsp;</p><br><br></li></ul><ul><li><p>Retirement benefits/pension&nbsp;</p><br><br></li></ul><br><p><b>Learn more about what it is like to work at Four Seasons - visit us:</b>&nbsp;</p><br><br><br><ul><li><p><u>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</u>&nbsp;</p><br><br></li></ul><ul><li><p><u>https://www.facebook.com/FourSeasonsJobs</u>&nbsp;<br>​</p><br><br></li></ul><p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as&nbsp;much as&nbsp;skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish.&nbsp;Ultimately, our culture breeds success, and rewards it in many different ways. <i>We look forward to receiving your application</i><b>!</b>&nbsp;</p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b><u><span>Reception</span><span>&nbsp;Agent</span></u></b><b><span>– Four Seasons Hotel Cairo at Nile Plaza, Egypt</span></b></p><br><br><br><p><b><span>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</span></b></p><br><br><p><span><span>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and</span><span>encourage</span><span>to offer phenomenal service.&nbsp;</span></span></p><br><br><p><span><span>We seek</span><span>the creative</span><span>talents that are well-mannered, visionary, and passionate and</span><span>having</span><span>a deep understanding of the hospitality concept.&nbsp;</span></span></p><br><br><br><p><b><span>The Role of</span><span>Reception Agent</span><span>:</span></b></p><br><br><p><span><span>We are currently seeking the creative</span><span>talent</span><span>a Full-time talented </span><span>Reception Agent</span><span>&nbsp;that&nbsp;</span><span>is</span><span>&nbsp;well-mannered, visionary, and passionate and</span><span>having</span><span>a deep understanding of the hospitality concept to join our team.&nbsp;</span></span></p><br><br><p><span><span>The&nbsp;</span><span>Reception</span><span>&nbsp;Agent is a central part of the Front Office Team whose main</span><span>objective</span><span>is to ensure our guests have a smooth arrival and departure experience</span><span>, handle all guest interactions with the highest level of professionalism and hospitality, accommodating guest special request</span><span>s whenever possible. Interactions with guests will be in person and by phone.</span></span><br></p><br><br><p><b><span>Our Ideal&nbsp;</span><span>Reception</span><span>&nbsp;Agent:</span></b></p><br><br><p><span><span>A special talent and passion for ensuring you and your team deliver the highest level of guest experience to our guests</span><span>.&nbsp;</span><span>Reading, writing and oral</span><span>proficiency</span><span>in the English language and a</span><span>bachelor</span><span>degree graduate is</span><span>a must</span><span>with 1-2 years of pervious luxury experience in related position</span><span>. </span></span></p><br><br><br><p><b><span>Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:</span></b></p><br><br><p><span><span>Competitive Salary, wages, and a comprehensive benefits package&nbsp;</span></span></p><br><br><p><span><span>Excellent Training and Development opportunities&nbsp;</span></span></p><br><br><p><span><span>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.&nbsp;</span></span></p><br><br><p><span><span>Comprehensive private medical insurance, Dental/disability/life insurance&nbsp;</span></span></p><br><br><p><span><span>Retirement benefits/pension&nbsp;</span></span></p><br><br><br><p><b><span>Learn more about what it is like to work at Four Seasons - visit us:</span></b></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/FourSeasonsJobs</span></u></p><br><br><br><p><span><span>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as</span><span>much as</span><span>skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish.</span><span>Ultimately, our culture breeds success, and rewards it in many different ways.</span></span><i><span>We look forward to receiving your application</span></i><b><span>!</span></b></p><br><br><br><br><br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Details:</b></p><ul><li>Position: Seller Support Agent</li><li>Employment Type: Full-Time</li><li>Location: Arkan Plaza Sheikh Zayed</li><li>Account: English</li></ul><p>Requirements:</p><ul><li>Fluent English</li><li>Previous Customer Service Experience</li><li>Strong communication skills</li></ul><p>What You'll Do:</p><ul><li>Support Noon sellers on the platform</li><li>Assist sellers with inquiries and operational issues</li><li>Ensure a smooth experience for business partners on the platform</li></ul><p>Offer:</p><ul><li>Net Salary: 8,303 EGP</li><li>Shift: Fixed Morning Shift (9:00 AM 6:00 PM) including 1-hour break</li><li>Transportation: Not provided</li></ul><p>Required Skills:</p><ul><li>Support</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Fluent English</li><li>Previous Customer Service Experience</li><li>Strong communication skills</li></ul><p></p></section>

We are looking for a highly articulate Arabic-speaking sales professional who can build trust quickly with GCC clients and confidently convert inbound marketing leads into paying customers.<br>FURSA PRO is looking for a confident, persuasive, and customer-focused Omnichannel Lead Qualification & Sales Agent to join our growing commercial team. The role is responsible for handling inbound leads generated through our advertising and digital channels, qualifying potential clients, understanding their business needs, following up professionally, and converting qualified opportunities into consultations and paying clients. Our clients include entrepreneurs, investors, business owners, and GCC-based customers interested in company formation, business expansion, corporate services, and investment opportunities in Egypt and Saudi Arabia.<br>Key Responsibilities Handle inbound leads through Whats App, phone calls, social media, and other digital channels. Respond quickly and professionally to new inquiries. Understand the client's needs and conduct structured lead qualification. Explain FURSA PRO services clearly and professionally. Follow up with prospects until a clear outcome is reached. Book and confirm consultations with qualified clients. Support the sales process and contribute to closing deals and generating revenue. Handle objections and maintain professional communication throughout the customer journey. Maintain accurate records of all leads, conversations, follow-ups, and next actions on CRM/Odoo. Re-engage inactive and unresponsive leads. Coordinate with consultants, onboarding, legal, and operations teams when transferring clients. Achieve individual conversion, follow-up, and revenue targets. <br>Candidate Profile & Requirements Native or near-native Arabic speaker with excellent verbal communication skills. Must be able to communicate professionally in Modern Standard Arabic (MSA) and/or a natural GCC/Gulf Arabic dialect. Strong understanding of GCC customer communication style and business culture is highly preferred. Previous experience dealing with customers from Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, or Oman is a strong advantage. Strong persuasion, follow-up, objection-handling, and closing skills. Experience in Telesales, Inside Sales, Lead Qualification, Customer Service, Business Development, or Call Center Sales is preferred. Comfortable handling inbound leads from paid advertising campaigns through Whats App, phone calls, social media, and CRM/Odoo. Good English communication skills. Candidates with Levantine/GCC market exposure and strong familiarity with Gulf customers are highly encouraged to apply. Female candidates are encouraged to apply.<br>What We Offer Competitive fixed salary. Attractive sales commission and performance incentives. Uncapped earning potential based on achieved sales results. Full training on FURSA PRO services, qualification scripts, objection handling, sales process, and CRM/Odoo. Clear career path within the Commercial & Business Development team. Opportunity to work with clients from Egypt, Saudi Arabia, UAE, and other GCC markets. Professional and growing work environment.

<p><strong><u>Job Role:</u></strong></p><p>The required Concierge Agent will be responsible for delivering a personalized and premium level of service to different types of clients by managing a wide range of requests, including travel arrangements, transportation, dining reservations, lifestyle services, and other bespoke requirements. This role requires exceptional communication skills, strong attention to detail, and the ability to efficiently handle multiple client requests across phone, email, and WhatsApp, while consistently ensuring high-end customer experience.</p><p><strong><u>Key Responsibilities:</u></strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle client requests via phone, email, and WhatsApp in a professional, timely, and efficient manner</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Arrange travel services including flights, hotel bookings, airport transfers, and visa-related support</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate restaurant reservations, events, entertainment, and lifestyle services</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage limousine and transportation bookings according to client requirements</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide tailored recommendations based on client preferences and needs</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Follow up on all requests to ensure successful completion and customer satisfaction</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Efficiently manage urgent and last-minute requests</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain strong relationships with suppliers, vendors, and service providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all bookings and services are accurately recorded and updated in the system</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle client complaints or issues and provide prompt and appropriate resolutions</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain the highest level of confidentiality, professionalism, and discretion always</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Fairmont Hotels &amp; Resorts is seeking a professional and customer-focused Fairmont Gold Agent / Reception Agent to join our team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations with efficiency and warmth. You will be responsible for creating memorable experiences for our guests while maintaining the highest standards of luxury hospitality that Fairmont is known for worldwide.</p><br><ul><li>Greet guests upon arrival and departure with genuine warmth and professionalism, ensuring a welcoming atmosphere</li><li>Manage front desk operations including check-ins, check-outs, and room assignments with accuracy and efficiency</li><li>Provide comprehensive information about hotel facilities, services, and local attractions to enhance guest experiences</li><li>Process guest requests and resolve concerns promptly and professionally, escalating complex issues when necessary</li><li>Maintain and update guest records in the hotel management system with attention to detail</li><li>Manage Fairmont Gold loyalty program inquiries and provide personalized service to program members</li><li>Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest service</li><li>Handle telephone inquiries and direct calls appropriately while maintaining professional communication standards</li><li>Process payments and manage cash transactions accurately and securely</li><li>Maintain a clean, organized, and professional front desk environment at all times</li><li>Assist with administrative tasks including scheduling, filing, and documentation as needed</li><li>Respond to guest feedback and contribute to continuous service improvement initiatives</li></ul><p><strong>What is in it for you:</strong></p><br><ul><li>Paid time off</li><li>Medical&nbsp;Insurance</li><li>Complimentary shift meal</li><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies and Educational Assistance for further development</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee</li></ul><br>Qualifications<br><br><ul><li>Minimum 2 years of customer service experience in a hospitality or luxury service environment</li><li>Proven front desk or reception experience in a hotel or similar establishment</li><li>Fluency in Arabic and English; additional languages (French, German, or Spanish) are highly preferred</li><li>Proficiency with hotel management systems and property management software</li><li>Excellent verbal and written communication skills</li><li>Strong organizational and time management abilities</li><li>Demonstrated ability to multitask and prioritize in a fast-paced environment</li><li>Professional appearance and demeanor with strong interpersonal skills</li><li>Problem-solving mindset with the ability to handle guest concerns with empathy and efficiency</li><li>Proficiency in Microsoft Office applications</li><li>Knowledge of luxury hospitality service standards and protocols</li><li>Experience with loyalty programs or VIP guest services is preferred</li><li>Ability to work flexible hours, including evenings, weekends, and holidays as required</li><li>Strong attention to detail and accuracy in data entry and record-keeping</li></ul><br>Additional Information<br><br><p>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>