وظائف ميديكال ريب في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Sr. Representative, Real Time Management<br><p>Job Description</p><br><br>An advanced user of Excel.<br>The Real Time Rep will assist in publishing daily, weekly, and monthly reports on center performance, shrinkage and other metrics pertinent in understanding capacity needs and possible gaps in coverage.<br>This role will manage our people in day to ensure that we are driving productivity and line adherence in order to ensure maximum revenue generated and line adherence achieve against the client demand<br>Analyze work volume variances to the forecast and adjust staffing levels accordingly.<br>Plan and schedule coaching sessions, meetings, training and any special events based on business requirements.<br>Monitors call routing and call flow real time.<br>Analyze real time impacts related to staffing.<br>Assess and approve all real-time offline activities such as training, meetings, coaching, etc.<br>Identifies course of action or makes recommendations relating to staffing deviations, extended hours, overtime, schedule adjustments, and skill changes and leveraging.<br>Monitors intra-day call and work volume as compared to forecast.<br>Monitors real time activities related to staffing and ensure all non-scheduled activities are tracked and trended on a continuous basis.<br>Monitors and reporting of adherence to schedules / compliance, staffing amendments, shrinkage numbers, over/under updates, and escalates to Operational Managers for investigation<p>Essential Functions/Core Responsibilities</p><br><br><p>• Distributes accurate and timely agent schedules using WFM now / Nice IEX</p><br><br><p>• Inputs intraday corrections and exceptions into systems for agent time off and absences</p><br><br><p>• Monitors inbound volume for unusual activity to ensure staffing needs are met</p><br><br><p>• Recognize abnormal scheduling issues and escalate as necessary</p><br><br><p>• Initiates and coordinates trouble tickets and escalate issues as required</p><br><br><p>• Prepares standard and ad hoc reports for agent availability effectiveness</p><br><br><p>• Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command canter</p><br><br><br><p>Location:</p><br><br>EGY Cairo - Plot no. 53, North Teseen st building 202<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>

Company Description my GINNE is an infotech company focused on connecting small local retailers and consumers through a unified retail tech solution. The platform is designed to modernize traditional retail, helping local merchants adopt digital tools that enable them to buy better and sell better. By disrupting the existing retail ecosystem, my GINNE empowers retailers to improve efficiency, reach more customers, and stay competitive. The company’s innovative technology aims to create a seamless experience for both merchants and consumers on a single, integrated platform. Role Description This is a full-time, on-site Saa S Sales Representative role based in Egypt. The person in this role will prospect and qualify leads, conduct product demos, and manage the full sales cycle from initial contact to closing deals with local retailers and merchants. They will maintain a strong pipeline, follow up consistently, and collaborate with marketing and product teams to align messaging and feedback. Daily responsibilities include preparing proposals, negotiating contracts, updating CRM records, and providing post-sale support to ensure successful onboarding and retention. The role also involves gathering market insights and contributing to sales strategies to drive growth for my GINNE’s unified retail platform. Qualifications Strong Saa S and technology sales skills, including lead generation, pipeline management, and closing capabilities. Experience in retail, FMCG, or related industries, with an understanding of local retailer and merchant needs. Excellent communication, presentation, and negotiation skills, with the ability to build long-term client relationships. Proficiency in using CRM tools and basic sales analytics to track performance and forecast revenue. Ability to work on-site, travel within Egypt as needed, and adapt to a fast-paced, evolving startup environment. Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience. Fluency in English and Arabic is highly beneficial. A results-oriented mindset, resilience, and a collaborative approach to working with cross-functional teams.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia.<br> Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce.<br> Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.<br> Job Summary We are seeking a high-energy, bilingual Business Development Representative to join a fast-growing team.<br> In this role, you will be the engine of the sales pipeline, engaging with prospective clients and driving meaningful conversations in the German market.<br> This is a high-impact position designed for a hunter who thrives in a fast-paced environment and possesses the closing skills necessary to turn cold leads into qualified opportunities.<br> Key Responsibilities Conduct high volumes of outbound cold calls daily to identify and qualify new business opportunities.<br> Manage the full early-stage sales cycle, from initial prospecting to closing discovery meetings.<br> Communicate fluently in both German and English to build rapport with diverse stakeholders.<br> Navigate gatekeepers and reach key decision-makers within target accounts.<br> Maintain rigorous CRM hygiene to track lead progress and sales activity.<br> Collaborate with the wider sales team to refine outreach strategies and hit monthly targets.<br> Competitive base salary Fully remote work environment Career growth opportunities within a scaling global agency Long-term stability in a high-demand industry Supportive, collaborative team culture Native or professional fluency in German (written and verbal).<br> Professional working proficiency in English.<br> Proven experience in a high-volume outbound sales environment.<br> Strong closing skills and the ability to handle objections confidently.<br> Resilient mindset with a track record of meeting or exceeding KPIs.<br> Excellent communication and active listening skills.<br> Nice-to-Haves Previous experience selling Tech or SaaS solutions.<br> Familiarity with modern sales engagement tools and CRM software.<br> A proactive approach to career development and sales training.<br></span> </div>

Smart Heat, a leading company specialized in central heating and modern plumbing solutions, is hiring for the following position:Job Title:Sales Representative<br>Job Responsibilities:Follow up with potential and existing customers. Present and explain the company's systems and solutions to clients. Understand customer requirements and recommend suitable solutions. Maintain customer relationships and ensure a high level of customer satisfaction. Coordinate with internal teams to support the sales process. Job Requirements:1 to 2 years of experience in sales. Strong communication and negotiation skills. Good customer handling and follow-up skills. English level: Basic to Intermediate Ability to learn technical products and solutions. Salary:To be determined after the interview. Head Office:Mirage Mall – Suez Road To apply, please send your CV to:???? info@smartheateg.com???? 01093396677

Sales Development Representative<br>We are looking for a motivated **Sales Development Representative (SDR)** to join Awfar and support business growth across the - Egyptian and GCC markets<br>The role focuses on identifying potential B2B customers, qualifying prospects, understanding their business needs, and booking qualified meetings for the Sales and Business Development teams.<br> Key Responsibilities<br>* Identify and prospect potential B2B customers across **Egypt and GCC markets**.* Approach business owners, managers, and decision-makers to introduce Awfar’s solutions.* Qualify prospects based on business needs, company size, industry, decision-maker availability, and potential fit.* Understand prospects’ challenges and identify opportunities where Awfar’s solutions can add value.* Book qualified meetings and demos for the Sales / Business Development team.* Maintain consistent follow-up with prospects until the meeting is confirmed.* Build and maintain a healthy pipeline of qualified prospects.* Research target accounts and identify relevant decision-makers.* Participate in exhibitions, conferences, networking events, and business gatherings across target markets.* Keep all prospecting activities, leads, meetings, and follow-ups updated in the CRM.* Coordinate with the Sales and Business Development teams to ensure a smooth handover of qualified opportunities.* Provide regular reports on prospecting activities, market feedback, and generated opportunities.<br>Requirements<br>* **1–3 years of experience** in SDR, BDR, Field Sales, Business Development, or a similar role.* Previous experience in **B2B, Saa S, Software, Technology, or Digital Solutions** is preferred.* Strong communication and interpersonal skills.* Confident in approaching and communicating with business owners and decision-makers.* Strong prospecting and lead qualification skills.* Comfortable with **field work, client visits, networking, and attending business events**.* Target-oriented and highly self-motivated.* Good negotiation and objection-handling skills.* Good English communication skills.* Ability to work with CRM systems and maintain accurate prospect data.* Willingness to target both **Egyptian and GCC markets**.<br> Preferred Qualifications<br>* Experience working with **Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, or Oman** markets.* Existing business network in Egypt or GCC is a plus.* Experience in Saa S or subscription-based products.* Experience attending exhibitions, conferences, and B2B networking events.* Knowledge of **Retail, Healthcare, F&B, E-commerce**, or other B2B industries.<br><br> Job Type<br>Full-time | On-site

Our Kids is a leading Egyptian retail chain specializing in baby and kids' products, with thousands of products across clothing, toys, essentials, and more. We're looking for a Customer Experience Representative to join our CX team. This isn't a role where you'll simply answer customer questions and move on. We're looking for someone who can understand customers, build relationships, solve problems, and proactively identify opportunities to improve their experience and retain their business.<br>What you'll be doing• Handle customer inquiries and complaints through calls, chats, social media, and other CX channels.• Provide accurate, friendly, and personalized support throughout the customer journey.• Understand customer needs and behavior and use that understanding to guide conversations.• Identify opportunities for upselling, cross-selling, and customer retention without making the interaction feel forced or transactional.• Take part in customer retention campaigns and other CX initiatives.• Follow up with customers when needed and take ownership of issues until they are properly handled.• Work closely with other teams to resolve customer and order-related issues.• Learn and adapt quickly to new products, processes, campaigns, and responsibilities.<br>What we're looking for• Previous experience in customer service, customer experience, sales, or a similar role.• Excellent communication skills in Arabic and English, both written and spoken.• A naturally friendly and confident communication style.• Strong understanding of customer needs and behavior.• Commercial awareness and the ability to recognize opportunities to recommend relevant products or services.• A proactive mindset — you don't wait for the customer to tell you exactly what to do.• Strong problem-solving and conflict-resolution skills.• Fast learner who is comfortable taking on different responsibilities and learning new processes.• Good attention to detail and organizational skills.• Ability to work independently while also being a strong team player.• Experience with sales, upselling, retention, or customer engagement is a strong plus.<br>Who would be a great fit? Someone who can have a conversation with a customer and think:<br>"How can I solve their problem, make their experience better, and potentially create more value for them?"<br>If you're someone who enjoys understanding people, learning quickly, taking initiative, and going beyond simply answering questions, we'd love to hear from you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is an innovative game development company focused on delivering engaging gaming experiences and providing high-quality support to its player community. They are seeking a dedicated <strong>Technical Customer Support Representative</strong> to manage player inquiries, troubleshoot issues, support app store review management, and collaborate with internal teams to improve the overall player experience.</p><br>Role Overview<p>As the <strong>Technical Customer Support Representative</strong>, you will be responsible for providing timely and professional support to players through Zendesk while helping identify, document, and escalate technical issues.</p><br><p>You will handle billing, account, and bug-related inquiries, manage player reviews across the Apple App Store and Google Play Store, assist with QA smoke testing, and collaborate with QA and development teams to resolve customer-reported issues.</p><br><p>This role is ideal for someone who is detail-oriented, tech-savvy, comfortable troubleshooting digital products, and interested in working within the gaming industry.</p><br>Location<p>Fully Remote (Work from Home) | Tuesday–Saturday, 10 AM–7 PM PST with a 1-hour lunch break</p><br>Key Responsibilities<p>Customer Support &amp; Player Experience</p><br><ul><li><p>Provide prompt and professional email support to players through Zendesk.</p><br></li><li><p>Respond to billing, account, bug, and other customer inquiries while maintaining a positive player experience.</p><br></li><li><p>Troubleshoot customer concerns and provide accurate information based on available support resources.</p><br></li><li><p>Maintain timely response times and contribute to strong customer satisfaction.</p><br></li></ul><p>Technical Issue Reporting &amp; QA Support</p><br><ul><li><p>Identify potential technical issues and bugs reported by players.</p><br></li><li><p>Document and report technical issues through Jira or similar task management platforms.</p><br></li><li><p>Collaborate with the QA team to provide relevant information and support issue resolution.</p><br></li><li><p>Familiarize yourself with game mechanics and features to conduct QA smoke tests and identify potential issues.</p><br></li><li><p>Track reported issues and provide appropriate follow-up when necessary.</p><br></li></ul><p>App Store Review Management</p><br><ul><li><p>Monitor player reviews across the Apple App Store and Google Play Store.</p><br></li><li><p>Respond professionally and constructively to player feedback and concerns.</p><br></li><li><p>Identify recurring themes or issues within app store reviews and communicate relevant findings internally.</p><br></li><li><p>Help maintain a positive and responsive presence across app store channels.</p><br></li></ul><p>Knowledge Base &amp; Documentation</p><br><ul><li><p>Assist with maintaining and updating customer support documentation.</p><br></li><li><p>Keep player-facing FAQs accurate, relevant, and aligned with current game functionality.</p><br></li><li><p>Identify opportunities to improve documentation based on recurring customer questions and support issues.</p><br></li></ul><p>Cross-Functional Collaboration</p><br><ul><li><p>Communicate customer concerns and recurring issues to internal teams through Slack.</p><br></li><li><p>Work closely with QA and development teams to support resolution of customer-reported problems.</p><br></li><li><p>Share relevant player feedback that can contribute to product and support improvements.</p><br></li><li><p>Maintain clear communication across teams when escalating or following up on technical issues.</p><br></li></ul>Qualifications<p>Experience</p><br><ul><li><p>2+ years of experience in customer support, preferably within gaming, technology, software, or another online product environment.</p><br></li><li><p>Experience providing ticket-based customer support using Zendesk or a similar CRM platform.</p><br></li><li><p>Experience managing FAQs, customer support documentation, or knowledge base content.</p><br></li><li><p>Experience with Apple App Store and Google Play Store review management is highly advantageous.</p><br></li><li><p>Previous experience supporting gaming products is preferred.</p><br></li></ul><p>Skills</p><br><ul><li><p>Has strong written communication skills and can provide clear, professional, and helpful responses to customer inquiries.</p><br></li><li><p>Is proficient with Zendesk or similar customer support platforms and can effectively manage tickets, customer inquiries, FAQs, and support workflows.</p><br></li><li><p>Is comfortable using Jira or similar task management tools to accurately document, escalate, and track technical issues.</p><br></li><li><p>Can use Slack or similar collaboration platforms to communicate customer concerns and coordinate effectively with internal teams.</p><br></li><li><p>Can quickly learn game mechanics, features, and digital environments to troubleshoot player issues and assist with QA smoke testing.</p><br></li><li><p>Has experience or familiarity with supporting online products, software, mobile applications, or similar digital experiences.</p><br></li><li><p>Can effectively manage player reviews and feedback across platforms such as the Apple App Store and Google Play Store.</p><br></li><li><p>Familiarity with mobile and PC gaming environments, platforms, and stores is considered a plus.</p><br></li></ul>Mindset &amp; Attributes<ul><li><p>Fast learner who can quickly become familiar with game mechanics and product features.</p><br></li><li><p>Highly organized, detail-oriented, and responsive when handling customer inquiries.</p><br></li><li><p>Customer-focused with a commitment to delivering a positive player experience.</p><br></li><li><p>Tech-savvy and comfortable investigating and communicating technical issues.</p><br></li><li><p>Collaborative and comfortable working closely with QA and development teams.</p><br></li><li><p>Flexible and adaptable when support priorities or demands change.</p><br></li><li><p>Passion for or familiarity with gaming is considered a plus.</p><br></li><li><p>Additional language skills are considered advantageous.</p><br></li></ul>What Success Looks Like<ul><li><p>Player inquiries receive timely, accurate, and professional responses.</p><br></li><li><p>Customer satisfaction remains strong and is reflected in CSAT performance.</p><br></li><li><p>Technical issues are accurately documented and communicated to QA and development teams.</p><br></li><li><p>QA smoke testing helps identify potential issues affecting the player experience.</p><br></li><li><p>App store reviews receive thoughtful and constructive responses that support a positive brand presence.</p><br></li><li><p>Customer support documentation and FAQs remain accurate and useful.</p><br></li><li><p>Internal teams receive clear information regarding recurring customer concerns and technical issues.</p><br></li><li><p>Collaboration between Customer Support, QA, and Development contributes to efficient issue resolution.</p><br></li></ul>Opportunity<p>This is an opportunity to join an innovative gaming company and play a direct role in supporting its player community. You will work across customer support, technical issue reporting, QA support, app store management, and internal collaboration while helping improve the overall player experience.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>