وظائف مشرف فرع في مصر

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Operational Management: Oversee the day-to-day administrative operations, ensuring efficient workflow and timely completion of tasks. Develop and implement office procedures to improve efficiency and effectiveness. Responsible for all employees related facilities renovation along with the teach projects and the purchasing as well as the employees related, admn related tasks events Ensure the LSE premises are stocked with necessary supplies and that all equipment &amp; furniture are properly maintained work with maintenance team when needed Manage the housekeeping related tasks for LSE premises Manage the LSE premises security contracts and responsible for relationship with service provider Provide accommodation to re-located employees to Nobareya via rentals and furnishing contracts as well as the Employees Rented Building Manage and maintain the Expat`s House (security, cleaning, laundry, food supply, rental contract, utilities payment, etc.) and supervising the services providers and following up on these services. Managing all travel-related logistical services (Travel companies, hotel reservations, flight tickets, visa issuance, etc.) Responsible for the outsourcing and overseeing contracts and service providers for functions such as catering, outsourcing, parking, and security Arrange the needs of the company's visitors from expats or government agencies and regulatory authorities. Fleet Management: Manage transportation fleet service providers for all LSE employees using the service Managing sales supervisors' cars leasing contracts and following up on all related expenses, including road and parking fees, and resolving any related issues with the service provider. Go to person for all daily transportation operation (From/To). Budgeting/Projects/Capex: Monitor costs and expenses and report progress in expenses versus annual budget Assist in the preparation of the Admin Capex based on the facility s upcoming needs and requirements and execute the needed actions based on the Capex budget. Responsible for periodic payments to all services providers following contract terms and follow up with finance to ensure action Work closely with purchasing department for adding new service providers as well as contracts renewals. Staff Supervision: Supervise and manage administrative staff, including assigning duties, providing training, and conducting performance evaluations. Assess support staff performance and provide coaching and guidance to ensure maximum efficiency. Compliance and Reporting: Ensure compliance with organizational policies and relevant regulations. Conduct investigations with employees regarding misconduct and lack of discipline in the workplace, coordinating with the legal office for warning letters and any disciplinary actions in alignment with labor law regulations. Ensure that facilities meet compliance standards and government regulations. Ensure all administrative practices are aligned with group policies and standards</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications: Bachelor's degree in human resources, business administration, or a related field. Experience: 10 years of experience in the same function. Functional Competencies: Administrative Expertise : In-depth knowledge of administrative processes and best practices. Compliance Knowledge : Understanding of relevant laws and regulations affecting administrative functions. Budget Management : Experience in managing budgets and financial reporting. Office Management : Proficiency in office management software and tools.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an enthusiastic and skilled Bartender to join our dynamic team in 6th of October City, Egypt. In this role, you will be the heart of our bar operations, delivering exceptional beverage experiences while maintaining the highest standards of professionalism and guest service. You will combine technical mixology expertise with genuine hospitality to create memorable moments for every guest who walks through our doors. This position offers the opportunity to showcase your creativity, build lasting guest relationships, and contribute to a collaborative team environment in a fast-paced, rewarding setting.</p><p>Prepare and serve a diverse range of alcoholic and non-alcoholic beverages, including craft cocktails, wines, spirits, and specialty drinks, consistently meeting quality and presentation standards</p><p>Deliver personalized, engaging guest experiences that reflect our commitment to exceptional service and hospitality</p><p>Maintain comprehensive knowledge of all beverage menu items, promotions, ingredients, and garnishes to confidently answer guest inquiries and recommend drinks tailored to individual preferences</p><p>Actively upsell beverages, food items, and promotions to enhance guest satisfaction and drive outlet revenue growth</p><p>Monitor guest consumption responsibly and promote safe, responsible drinking practices</p><p>Maintain meticulous cleanliness, organization, and sanitation of the bar area, including all equipment, glassware, and work surfaces in compliance with HACCP and safety regulations</p><p>Process cash and card transactions accurately and efficiently, ensuring proper billing and reconciliation</p><p>Manage bar inventory by restocking supplies, monitoring stock levels, and promptly reporting shortages to supervisors</p><p>Collaborate with kitchen and service staff to ensure seamless operations and exceptional guest experiences</p><p>Contribute to menu innovation by assisting in the development of new cocktails and beverage offerings</p><p>Support and mentor team members, fostering a collaborative and inclusive work environment</p><p>Attend training sessions and professional development opportunities to continuously enhance mixology skills and product knowledge</p><p>Adhere to all local beverage regulations and licensing requirements specific to Egypt</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 1-2 years of bartending experience in a hotel, fine dining establishment, or upscale bar environment</li><li>Demonstrated expertise in cocktail preparation, spirits, wines, and beverage service standards</li><li>Proven track record of delivering exceptional guest service in a fast-paced environment</li><li>High school diploma or equivalent required</li><li>Completion of a recognized bartending or mixology certification program required</li><li>Advanced beverage knowledge with the ability to prepare and serve cocktails and drinks to the highest standard of quality and consistency</li><li>Excellent guest service, interpersonal, and communication skills with a customer-focused mindset</li><li>Strong multitasking ability and composure when working under pressure in high-volume settings</li><li>Proficiency in cash handling and point-of-sale (POS) systems</li><li>Inventory management and stock control capabilities</li><li>Awareness of allergies, dietary restrictions, and special guest requirements</li><li>Positive, proactive attitude with a collaborative, team-oriented approach</li><li>Organizational and time management skills with attention to detail</li><li>Flexibility to work varied shifts, including evenings, weekends, and holidays</li><li>Fluent in English (written and verbal)</li><li>Arabic language skills are beneficial for this location</li><li>Knowledge of local beverage regulations and licensing requirements in Egypt</li><li>Ability to work in a diverse, inclusive environment and embrace our commitment to hospitality excellence</li></ul><p></p></section>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <strong>Invoice processing & payment management:</strong><br> <li>Oversee and process incoming invoices from vendors and suppliers for hotel-related goods and services.</li> <li>Ensure that all invoices are properly matched with purchase orders, receipts, and contracts before being processed for payment.</li> <li>Ensure that payments to vendors are made accurately, within the agreed terms, and on time to maintain good supplier relationships.</li> <strong>Vendor relations & dispute resolution:</strong><br> <li>Act as a point of contact for vendors regarding payment inquiries, discrepancies, and disputes.</li> <li>Investigate and resolve payment issues or discrepancies in a timely manner to ensure smooth vendor relationships.</li> <li>Maintain communication with internal departments (e.g., F&B, housekeeping, maintenance) to ensure that vendor services and goods are provided in a timely and cost-effective manner.</li> <strong>Account reconciliation & reporting:</strong><br> <li>Reconcile accounts payable records, ensuring that all transactions are accounted for accurately in the hotel’s financial system.</li> <li>Assist in month-end and year-end closing processes, ensuring that all outstanding invoices are paid, and records are up to date.</li> <li>Prepare accounts payable reports and assist in cash flow analysis to support financial planning and budgeting.</li> <strong>Financial compliance & record-keeping:</strong><br> <li>Ensure compliance with company policies, tax regulations, and legal requirements regarding payments and vendor contracts.</li> <li>Maintain accurate and organized records of all accounts payable transactions, including invoices, payment receipts, and contracts.</li> <li>Assist with audits and provide necessary documentation for financial reporting and compliance purposes.</li> <strong>Cost control & process improvement:</strong><br> <li>Assist in monitoring accounts payable expenses to ensure they align with the hotel’s budget and cost control goals.</li> <li>Identify opportunities to streamline accounts payable processes, improve payment efficiency, and reduce errors or delays.</li> <li>Work with the purchasing department to ensure the hotel is receiving the best value for goods and services through effective negotiation and relationship management.</li> <strong>Team leadership & training:</strong><br> <li>Ensure proper delegation of tasks within the accounts payable team to maintain smooth operations.</li> <li>Promote a positive, team-oriented environment by encouraging cooperation and efficiency in the accounts payable process.</li> <strong>Sustainability & vendor selection:</strong><br> <li>Collaborate with the sustainability team to identify opportunities for responsible sourcing and ethical vendor partnerships.</li> <li>Ensure that the hotel is meeting its sustainability goals by working with vendors who adhere to eco-friendly practices and support the hotel’s commitment to sustainability.</li> <strong>Additional responsibilities:</strong><br> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> <h4>People & culture</h4> <strong>Employee relations:</strong><br> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> <strong>Recruitment:</strong><br> <li>Hire new Heartists in conjunction with the People & Culture leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> <strong>Employee engagement and communications:</strong><br> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES champions for the hotel and departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> <strong>Learning & talent development & performance management:</strong><br> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> <h4>Finance</h4> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents and meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <strong>Leading myself:</strong><br> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <strong>Leading others:</strong><br> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <strong>Leading the business:</strong><br> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> <h4>Experience / certificates / education</h4> <li>Experience: At least 3 years of experience in accounts payable, preferably in the hospitality industry.</li> <li>Education: A degree in Accounting, Finance, Business Administration, or a related field.</li> <li>Skills & attributes: <ul> <li>Proficiency with accounting software or ERP systems (e.g., SAP, Oracle, QuickBooks).</li> <li>Strong knowledge of Microsoft Excel for financial reporting and data analysis.</li> <li>High attention to detail to ensure accuracy in processing invoices and managing accounts.</li> <li>Excellent verbal and written communication skills for dealing with vendors and internal teams.</li> <li>Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.</li> <li>Ability to resolve payment issues and discrepancies effectively, ensuring minimal disruption to operations.</li> </ul> </li> <h4>Additional information</h4> <strong>Your team and working environment:</strong><br> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <strong>Our commitment to diversity & inclusion:</strong><br> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <br> <h4>Candidate profile</h4> <br> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <br> <h4>Core work activities</h4> <br> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <br> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <br> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <br> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <br> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <br> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and updates the executives, peers and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <br> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It allows you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <br> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <br> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <br> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <br> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <br> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities</p><p></p>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company specializes in customized, consultative outsourcing solutions that address the unique needs of each client, enabling them to focus on their core business. ETISAL International emphasizes high-quality, innovative services supported by industry best practices and advanced technologies. The organization values cultural understanding, human capital, transparency, flexibility, integrity, and a strong passion for service. Its team is committed to consistently enhancing management and operational standards to exceed client expectations.<br>Role Description The Customer Support Representative [Outbound / Follow-Up] is a full-time, on-site role based in Cairo, Egypt. This role is responsible for making outbound calls to existing and prospective customers to provide follow-up support, clarify inquiries, and ensure a positive service experience. Daily tasks include handling customer concerns, updating customer records, documenting interactions accurately, and escalating issues when needed. The representative will work closely with team members and supervisors to meet performance targets and maintain high levels of customer satisfaction. The role requires adherence to company policies, call quality standards, and professional communication at all times.<br>Qualifications<br> <br>Customer Support and Customer Service skills, with the ability to handle outbound and follow-up interactions professionally. Customer Satisfaction focus, including empathy, active listening, and a commitment to resolving concerns effectively. Strong Communication skills, both verbal and written, in a clear and courteous manner. Troubleshooting capabilities, including identifying issues, proposing solutions, and escalating complex cases appropriately. Previous experience in call centers, BPO, or customer-facing roles is beneficial. Fluency in Arabic and good command of English is preferred. Basic computer literacy and ability to work with CRM or call center systems. Ability to work on-site in Cairo, Egypt, in rotating shifts as required. Strong work ethic, reliability, and a customer-focused mindset.

Role Description The PET Preform Head of Production, is a full-time, on-site role based in Giza, responsible for overseeing all production activities in the PET preform injection department. This role manages daily production schedules, monitors machine performance, and ensures output meets quality, safety, and efficiency targets. The Head of Production leads and develops the production team, coordinates with maintenance, quality, and supply chain to minimize downtime and optimize material usage, and enforces adherence to operational standards and procedures. Daily tasks include reviewing production reports, adjusting plans in response to demand or technical issues, supervising shift leaders, and resolving production-related challenges in real time. The role also contributes to continuous improvement initiatives, cost control efforts, and implementation of best practices in plastic injection operations. Qualifications Candidates should have at least 15 years of experience. Candidates should possess strong skills in Production Planning and Production Management to organize workflows, align capacity with demand, and ensure timely delivery of PET preforms. Candidates should possess solid Operations Management skills to oversee end-to-end production processes, enforce safety and quality standards, and drive continuous improvement. Candidates should possess effective Team Management capabilities to lead cross-functional production teams, coach supervisors, and foster a culture of accountability and collaboration. Candidates should possess Budgeting skills to manage production costs, optimize resource utilization, and support financial targets for the manufacturing unit. Relevant experience in plastic injection molding, preferably PET preform production, including familiarity with injection machines, molds, and process settings. Strong analytical and problem-solving abilities, with proficiency in using production data and KPIs to make decisions and enhance performance. Excellent communication and coordination skills to work with quality, maintenance, planning, and procurement teams. Bachelor’s degree in Engineering, Production, Industrial Management, or a related field, with several years of experience in a senior production leadership role.

Company Description Concentrix is a Fortune 500 technology and services leader that helps global brands build intelligent operations that deliver real-world performance. The company designs, builds, and runs integrated human and AI solutions, using insights from billions of interactions to support over 2,000 complex organizations worldwide. With more than 20 years of operational experience, Concentrix provides proven AI-driven services that address critical business challenges across major industries. As an Intelligent Transformation Partner, Concentrix enables clients to turn AI ambitions into measurable, scalable results, creating better experiences for customers and employees. Role Description The Customer Service Representative (Upselling/Telecommunications) is a full-time, on-site role based in 6th of October, responsible for handling inbound and outbound customer interactions in the telecommunications sector. Daily tasks include responding to customer inquiries, resolving service issues, and providing clear, accurate information about products, plans, and technical support. The role also involves identifying customer needs, recommending suitable services or upgrades, and performing ethical upselling that enhances customer value and satisfaction. Representatives will follow established processes and scripts, document interactions in CRM systems, and collaborate with team members and supervisors to meet performance targets. Consistent attendance, adherence to schedules, and maintaining a professional, customer-focused attitude are essential. Qualifications Strong customer service skills, with experience in Customer Service and Customer Support. Ability to drive high Customer Satisfaction and maintain a positive Customer Experience. Background working as Customer Service Representatives or in similar customer-facing roles. Effective communication skills in English; clear phone etiquette and active listening abilities. Comfort with upselling, cross-selling, and explaining telecommunications products or services. Basic computer literacy and ability to work with CRM or call center systems. Ability to work on-site in 6th of October on a full-time schedule, including shifts as needed. Previous experience in telecommunications or contact centers is an advantage.

Company Description <br>Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved its brand and operations to remain at the forefront of customer experience and digital transformation. TP combines modern technology with a strong focus on empathy, ensuring intelligent, human-centered solutions for clients worldwide. The organization is committed to innovation, future-readiness, and creating supportive work environments for team members. Joining TP means being part of a dynamic, forward-looking company that values growth and adaptability.<br>Role Description The Technical Support & Sales Representatives role is a full-time, on-site position based in Qesm 1st New Cairo. In this role, team members provide technical support to customers, resolve product and service issues, and guide users through troubleshooting steps. They handle customer inquiries via phone or digital channels, ensuring high levels of customer satisfaction through clear communication and effective problem-solving. Representatives also identify potential sales opportunities, present suitable solutions, and support the closing of sales while adhering to company policies and quality standards. Daily tasks include documenting interactions, following established procedures, collaborating with colleagues and supervisors, and maintaining an excellent level of C1 English communication throughout all customer contacts.<br>Qualifications<br> <br>Strong customer-facing skills, including Customer Support and Customer Satisfaction capabilities. Proficiency in Technical Support and Troubleshooting for software, hardware, or service-related issues. Solid Analytical Skills to diagnose problems, interpret information, and recommend effective solutions. C1 level English proficiency (spoken and written), with clear, professional communication. Ability to work on-site in Qesm 1st New Cairo during night shifts and maintain reliability and punctuality. Comfort with sales-oriented tasks, including identifying customer needs and presenting appropriate offerings. Basic computer literacy and familiarity with CRM or ticketing systems is preferred. Previous experience in technical support, customer service, or sales is an advantage, but motivated graduates are encouraged to apply.

Company Description Alorica is a global customer experience (CX) company that designs and delivers services that help brands build lasting customer relationships. As a full-service CX partner, Alorica combines proven performance, industry expertise, and modern technology to create impactful, innovative customer interactions. The company is known for challenging convention, focusing on measurable results, and maintaining strong, values-driven client partnerships. With 100,000 professionals across 17 countries, Alorica supports over 250 brands in more than 75 languages, offering diverse career paths in a dynamic, inclusive environment. Individuals who are curious, creative, and committed to excellence are encouraged to explore opportunities at alorica.com/careers.<br>Role Description This full-time, on-site Retail Customer Support role is based in Qesm El Sheikh Zaid and focuses on delivering high-quality service to retail customers. Day-to-day responsibilities include responding to customer inquiries, handling concerns or complaints, and providing product information that supports informed purchasing decisions. The role involves maintaining customer satisfaction through clear communication, problem solving, and adherence to company service standards. Team members will document interactions accurately, follow established processes, and collaborate with colleagues and supervisors to improve the customer experience. The position requires consistent professionalism, punctuality, and a commitment to meeting performance targets.<br>Qualifications<br><br>Candidates should possess skills in Customer Service and Customer Satisfaction to resolve issues, build trust, and maintain positive customer relationships. Candidates should possess Communication skills, including clear spoken and written English at B2 level, to interact with customers and team members professionally. Relevant qualifications such as a university degree or equivalent education, along with basic computer literacy and experience using customer support tools, are beneficial. Additional desirable qualifications include prior retail or contact center experience, problem-solving abilities, adaptability to shift work, and a customer-centric mindset.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative outsourcing solutions that support diverse business needs and help clients focus on their core operations. With strong global coverage and deep cultural understanding, ETISAL International tailors services to enhance customer experience and operational efficiency. The company is committed to first-class quality, the value of human capital, and the use of state-of-the-art technologies and best practices. ETISAL International continually improves its management and operational standards with an emphasis on transparency, flexibility, integrity, and exceeding client expectations. Role Description The Customer Service Specialist / Dubai Freezone role is a full-time, on-site position based in Cairo, Egypt. In this role, the specialist will handle inbound and outbound customer interactions, respond to inquiries, and resolve issues efficiently and professionally. Daily tasks include managing phone calls and other communication channels, providing accurate information about products and services, and documenting interactions in internal systems. The specialist will work to enhance customer satisfaction by delivering a positive experience, following established procedures, and escalating complex cases when necessary. Collaboration with team members and supervisors to meet performance targets and service level agreements is an essential part of the role. Qualifications Strong Customer Service and Customer Support skills, with the ability to handle diverse inquiries and resolve issues effectively. Focus on Customer Satisfaction and Customer Experience, demonstrating empathy, patience, and a client-centered approach. Professional Phone Etiquette, including clear communication, active listening, and courteous interaction across all channels. Good command of English and Arabic, both spoken and written. Previous experience in call centers, BPO, or customer-facing roles is preferred. Ability to work on-site in Cairo, Egypt, and maintain flexible availability as required. Strong problem-solving skills, attention to detail, and ability to work under pressure while meeting performance targets. Basic computer literacy and familiarity with CRM or contact center systems are beneficial.

<p>JOB FUNCTIONS Lead and oversee the culinary operations of all restaurants aboard the First Nile Boat , with direct responsibility as Chef de Cuisine of the Greek Restaurant and operational oversight of the remaining dining outlets. Manage, train, evaluate, motivate, coach, and develop all Sous Chefs and kitchen teams to ensure Four Seasons standards, culinary excellence, and guest satisfaction are consistently achieved. (20%) Direct menu execution, recipe development, and food quality standards across all outlets. Ensure all dishes are prepared and presented according to established recipes, specifications, and presentation guidelines while maintaining consistency, authenticity, and innovation. Control labor costs and operating expenses through effective workforce planning, scheduling, budgeting, purchasing, and inventory management across all culinary outlets, ensuring financial targets are met without compromising quality. Ensure full compliance with food safety, sanitation, and hygiene standards throughout all kitchens and food preparation areas, in accordance with Four Seasons policies and local regulatory requirements. Maintain the highest levels of cleanliness, organization, and operational readiness. Oversee quality assurance and food cost control systems across all restaurants. Monitor food purchasing, receiving, storage, production, and portion control to ensure consistency, minimize waste, and maintain established culinary standards. Coordinate and communicate effectively with restaurant managers, culinary leaders, and operational departments to ensure seamless service delivery, efficient operations, and alignment with guest experience objectives. Attend and contribute to operational and management meetings as required. Ensure compliance with Four Seasons policies, Category One and Category Two Work Rules, and Standards of Conduct , fostering a culture of accountability, professionalism, and continuous improvement throughout the culinary team. Promote a collaborative and positive work environment , building strong relationships with colleagues, supervisors, and cross-functional departments while supporting the development and succession planning of culinary talent across all outlets.</p><p><strong>Desired Candidate Profile</strong></p><p>Requires a working knowledge of division operations. Working knowledge is generally learned on-the-job. Requires ability to operate computer equipment and other Kitchen systems. Requires reading, writing and oral proficiency in the English language. More than 1 year experience.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary</strong><br> We’re looking for a Associate Demand Planner to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at competitive prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!<br> <br> <strong>What’s On Your Plate?</strong></p><br><ul><li>Supporting in creation of POs for replenishment and maintaining availability in the stores and warehouse, data management.</li><li>Creation of PO's based on the demand forecast in a timely manner set by the lead for maintaining availability in the stores, keeping track of receipt of POs.</li><li>Support in ensuring the correct inventory at the stores (No OOS or OVS) by analysing the current inventory status and updating the ordering parameters.</li><li>Daily monitoring of stock movement, running report of daily inventory adjustment.</li><li>Support to lead in Managing stock amounting to KD 1.5M while ensuring issuance of ~ 1,750 POs weekly for stores and DC.</li><li>Fresh products replenishment in coordination with Supplier &amp; store supervisors.</li><li>Preparing the key reports such as availability, lost sales, stock cover and service levels reports.</li><li>Monitoring &amp; Reporting - Close to Expiry Risk Management and mitigation, Overstock and slow moving stock planning.</li><li>Using various system tools to generate data and prepare purchase orders. IM, PO Tool, Tableau, Looker.</li><li>Coordinate with store supervisors and admins to ensure smooth workflow.</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li>Past experience in FMCG in demand planning and replenishment in a must.</li><li>Data and detail oriented.</li><li>Excellent analytical and communication skills, and always hands-on with several tools.</li><li>Ability to interact/guide the senior-level executives and can manage the expectations of multiple stakeholders.</li><li>Tech Savvy.</li><li>Excel Skills.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Role Summary</strong><br> We’re looking for a Associate Demand Planner to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at competitive prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!<br> <br> <strong>What’s On Your Plate?</strong></p><br><br><ul><li>Supporting in creation of POs for replenishment and maintaining availability in the stores and warehouse, data management.</li><li>Creation of PO's based on the demand forecast in a timely manner set by the lead for maintaining availability in the stores, keeping track of receipt of POs.</li><li>Support in ensuring the correct inventory at the stores (No OOS or OVS) by analysing the current inventory status and updating the ordering parameters.</li><li>Daily monitoring of stock movement, running report of daily inventory adjustment.</li><li>Support to lead in Managing stock amounting to KD 1.5M while ensuring issuance of ~ 1,750 POs weekly for stores and DC.</li><li>Fresh products replenishment in coordination with Supplier &amp; store supervisors.</li><li>Preparing the key reports such as availability, lost sales, stock cover and service levels reports.</li><li>Monitoring &amp; Reporting - Close to Expiry Risk Management and mitigation, Overstock and slow moving stock planning.</li><li>Using various system tools to generate data and prepare purchase orders. IM, PO Tool, Tableau, Looker.</li><li>Coordinate with store supervisors and admins to ensure smooth workflow.</li></ul><br>What you need to be successful<br><p><strong>What Did We Order?</strong></p><br><br><ul><li>Past experience in FMCG in demand planning and replenishment in a must.</li><li>Data and detail oriented.</li><li>Excellent analytical and communication skills, and always hands-on with several tools.</li><li>Ability to interact/guide the senior-level executives and can manage the expectations of multiple stakeholders.</li><li>Tech Savvy.</li><li>Excel Skills.</li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About us :-</strong><br> <span>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.&nbsp;</span><br> <span>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system</span><br><br><p><b>Job Duties:- </b></p><br><ul><li>• Own hub-level ASR (Attempt Success Rate), DSR, and Delivery Promise across the assigned area;<br>set and deliver weekly targets.<br>• Monitor daily performance dashboards and lead root-cause analysis whenever a KPI slips.<br>• Manage COD delivery execution and reduce failed and fake delivery attempts.<br>• Plan courier capacity against volume and keep load per courier (OFD/courier) within a healthy,<br>sustainable range.<br>Balance the fleet mix (motorcycles vs. vehicles) to volume, geography, and parcel profile.<br>Backlog &amp; Aging Control<br>• Keep forward backlog and parcel aging within SLA; coordinate overflow across hubs when<br>demand spikes.<br>• Drive down fake attempts, wrong-zoning, not-found, and lost/damaged parcels.<br>• Enforce exception-handling, scanning, and dispatch discipline across all hubs.<br>• Own cost-per-package for the area; manage courier contract rates and right-size structural<br>capacity.<br>• Lead, coach, and develop hub leads and supervisors; build a performance-driven culture.<br>• Partner with Mid-Mile, Tech, Fulfillment, Quality, and Commercial teams to resolve cross-<br>functional issues and protect merchant experience.<br>• Produce clear, data-driven weekly performance reviews for leadership<br></li></ul><br><p><b>Job Requirements:- </b></p><br><ul> <li>Bachelor's degree in Business, Logistics, Engineering, or a related field.<br>• 4+ years in last-mile, logistics, or field operations, including 2+ years leading teams.<br>• Strong data literacy — confident with Excel, dashboards, and operational metrics.<br>• Proven fleet / courier management and capacity-planning experience.<br>• Strong problem-solving and root-cause analysis skills.<br>• Fluent Arabic; good written and spoken English.<br>• Based in Greater Cairo and able to travel across assigned hubs.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Field Compliance Coordinator is responsible for supporting Saudi Aramco Upstream Drilling &amp; Workover Operations by ensuring full compliance with Saudi Aramco HSE requirements, drilling standards, and regulatory obligations.<br> The role serves as the field HSE focal point for assigned rigs, promoting safe drilling operations through audits, inspections, incident investigations, risk management, and continuous improvement of safety performance.<br> Act as the Field HSE Advisor for assigned drilling and workover rigs, ensuring compliance with Saudi Aramco HSE Management System (SMS), General Instructions (GIs), and Upstream Drilling standards.<br> Conduct routine HSE audits, field inspections, and compliance assessments, issuing Non-Conformance Reports (NCRs) and tracking corrective actions to closure.<br> Lead and participate in incident investigations, root cause analysis, and implementation of preventive and corrective actions.<br> Support pre-commencement inspections for new drilling rigs and prepare rigs for Saudi Aramco RHSEI, Well Control, Loss Prevention Department (LPD), Corporate, and Environmental Protection Department (EPD) audits.<br> Facilitate hazard identification, risk assessments, emergency preparedness, contractor HSE compliance, and environmental protection initiatives.<br> Mentor rig foremen, supervisors, and Safety Officers to strengthen HSE leadership and improve field safety performance.<br> Conduct behavioral safety observations, participate in rig safety meetings, and promote a proactive safety culture across drilling operations.<br> Prepare HSE reports, compliance documentation, and performance metrics as required by Saudi Aramco management.<br> Qualifications &amp; Experience.<br> Bachelor's degree in Engineering, Occupational Health &amp; Safety, Environmental Science, Industrial Engineering, or a related discipline from a recognized university.<br> NEBOSH International General Certificate (IGC), IOSH Managing Safely, or equivalent internationally recognized HSE certification.<br> Minimum 10 years of HSE experience in the oil and gas industry, including at least 7 years supporting Saudi Aramco or major upstream drilling/workover operations.<br> Strong knowledge of Saudi Aramco Safety Management System (SMS), drilling HSE requirements, incident investigation, risk assessment, emergency response, and audit processes.<br> Demonstrated experience supporting Saudi Aramco drilling compliance audits, field inspections, and HSE performance improvement programs.<br> Excellent communication, leadership, report writing, and stakeholder coordination skills.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Overview To ensure we produce high quality product for our customers that is complying with our standards. Responsibilities To carry out and record chemical and physical laboratory testing of products both work in progress and finished products by following the correct methods of analysis and work instructions. Ensure tests are carried out in a timely and accurate manner and all results documented and reported correctly following strict methodologies. Ensure any non-conformance of standard is reported correctly to laboratory leader/ quality teams/ production (as required), record corrective actions taken. Perform and record internal calibration check of the lab. Equipment and instruments as per the required intervals. Ensure retained/shelf life samples are stored effectively for traceability and testing as required. Participate in investigations into product issues, customer complaints. To ensure all reagents, tools and instruments are kept in the correct condition and report any issues in a timely manner. Constructing, maintaining and operating standard laboratory equipment, for example, titrators, pipetting machines, and pH meters. To carry out any other tasks relevant to the department as requested by department managers. Adhere to Good Laboratory Practice (GLP) within the lab, and Follow all the Lab. documented procedures and instructions regarding HACCP, ISO, Hygiene, and EHS. Following and ensuring strict safety procedures and safety checks. Carry out Drinking and Waste water analysis according to SOP. Bring any problems to the attention of Lab Supervisors and stuff, in addition to providing advices on quality issues. Perform sanitation &amp; hygiene test procedures to ensure compliance to company standards &amp; local authority standards. validation and verification of the test methods participate in food safety activities in the shift</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Food Technology or Agricultural Education (science is preferred) Or any other qualification and has the necessary trainings. Good Communication Skill and English language Analytical Thinking Skills Accuracy &amp; Attention to Details Internal &amp; External Customer Focus Familiar with the requirements of the international and food safety standards.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><ul><li><p>Responsible for defining country expansion plans to reach growth targets</p><br></li><li><p>Full functional knowledge of maintenance and engineering works required, including end-to-end planning and execution of store scouting, layout design, tender analysis, contract awarding, construction, and commissioning</p><br></li><li><p>Leads and coordinates between different functions to reach the right decision on areas to expand in (logistics, commercial, operations, legal &amp; city heads)</p><br></li><li><p>Accountable for the creation and implementation of best practice maintenance vision, strategy, policies, processes and procedures to aid and improve operational performance</p><br></li><li><p>Manages the construction &amp; procurement cycle from the Pre leasing until the go live (tendering, drawings, BOQs &amp; negotiations)</p><br></li><li><p>Negotiates contracts with landlords to reach the targeted budget</p><br></li><li><p>Ensures alignment between the different functions until the go live date (operations, commercial, legal &amp; logistics)</p><br></li><li><p>Leading a team of maintenance supervisors, technicians, and multiple external vendors to ensure that all maintenance requirements are properly fulfilled for all stores in Egypt (equipment list, equipment maintenance, facilities management)</p><br></li><li><p>Owns the maintenance related overhead budget and accountable to drive optimization to reach the business targets</p><br></li><li><p>Designs and manages the maintenance team resources to ensure efficient utilization</p><br></li><li><p>Leads others to solve complex problems; uses analytical thinking, tools and judgement to identify innovative solutions</p><br></li><li><p>Manages &amp; accountable for delivering the operations optimization initiatives along with the operations team (e.g. Layout optimization, dispatch areas...etc.)</p><br></li><li><p>Manages &amp; accountable for the CPAEX &amp; OPEX related to maintenance &amp; construction</p><br></li></ul><br>Qualifications<br><ul><li><p>Bachelor’s degree in Mechanical or Mechatronics Engineering, with at least 5 years of experience in cold chain maintenance.&nbsp;</p><br></li><li><p>Great stakeholder management experience both internally and externally.&nbsp;</p><br></li><li><p>Team management&nbsp;</p><br></li><li><p>You are someone energized by the unknown and look forward to learning each day on the job.&nbsp;</p><br></li><li><p>Language skills: Fluent English and Arabic would be a plus.&nbsp;</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?</p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ol><li><ol><li>Responsible receive guests in any outlet and escort them to tables by standard way.</li><li>&nbsp;Assigned to work in bars or restaurant</li><li>&nbsp;Inform customers about order alternatives and encourage the sales of targeted services.</li><li>Deliver maximum service in each unit, keeping in line with service rules.</li><li>Maintain and any personal belongings of customers those have been left in the workstation and hand such belongings over to her supervisors.</li><li>Comply with the departmental instructions and procedures published by the F&amp;B Department.</li><li>Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.</li><li>Comply with operational rules.</li><li>Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.</li><li>Attend the orientation training.</li><li>Undergo two performance assessments each year.</li><li>Strive to achieve 100% customer satisfaction.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li></ol></li></ol><ul><li>Carry out all other duties assigned by managers and hotel management not specified in the job description</li></ul><br>Qualifications<br><br><ul><li>Minimum 3-5 years of experience as a Hostess or in a similar front-of-house hospitality role</li><li>Proven supervisory or lead experience with the ability to train and motivate team members</li><li>Exceptional communication and interpersonal skills with a customer-focused mindset</li><li>Strong organizational and multitasking abilities in a fast-paced environment</li><li>Proficiency with POS systems and reservation management software</li><li>Excellent problem-solving and conflict resolution skills</li><li>Professional demeanor with a friendly and empathetic approach to guest interactions</li><li>High school diploma or equivalent</li><li>Fluency in English; multilingual abilities (Arabic, French, or other languages) are highly desirable</li><li>Knowledge of hospitality industry standards and best practices</li><li>Ability to work flexible hours, including evenings, weekends, and holidays as required</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>1. JOB DETAILS:</strong></p><br><p>Position Title: Senior Finance Consultant</p><br><p>Grade: </p><br><p>Reports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ERP Manager</p><br><p>Business Line/ Department: Solutions/IT</p><br><p><strong>2. JOB DIMENSIONS:</strong></p><br><p>Number of Staff Supervised (Direct Reports):&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; As per approved OS</p><br><p>Financial Responsibility:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><br><p><strong>3. JOB PURPOSE: </strong></p><br><p>&nbsp;The Job Holder is Responsible to Provides expert functional consulting for D365 Finance &amp; Operations Finance modules at Almanea, leading configuration, implementation, and support of Financial Management, Accounts Payable/Receivable, Fixed Assets, Budgeting, and Financial Reporting capabilities.</p><br><p><strong>4. Job Deliverables - Accountability</strong></p><br><p>Description</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Deliverables</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Finance business requirements &amp; process analysis (GL, AP, AR, Fixed Assets, Tax)</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Functional design documents (FDDs) &amp; ERP configuration specifications</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fit-Gap analysis reports (standard ERP vs customization)</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Data migration &amp; financial data validation reports (balances, transactions)</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; UAT testing results &amp; business sign-off documentation</p><br><p><strong>5. Know How (applying of knowledge &amp; skills in job tasks)</strong></p><br><p><strong>Description</strong></p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ………. Duties</p><br><p>Finance Module Expertise</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead configuration and implementation of D365 F&amp;O Financial Management modules.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide expert guidance on chart of accounts design, financial dimensions, and reporting structures.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage period-end and year-end close processes in D365 Finance.</p><br><p>&nbsp;Business Requirements &amp; Design</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct requirements workshops with Almanea Finance teams.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Produce functional specifications and configuration guides for Finance modules.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead UAT and end-user training for Finance workstreams.</p><br><p>&nbsp; Ongoing Support &amp; Optimisation</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide L2/L3 support for Finance module issues.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify and implement Finance process improvements and system optimization.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Keep current with D365 Finance feature updates and assess impact for Almanea.</p><br><p>Note: The principal accountabilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.</p><br> </div>