Job description

About us :-
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions. 
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system

Job Duties:-

• • Own hub-level ASR (Attempt Success Rate), DSR, and Delivery Promise across the assigned area;
  set and deliver weekly targets.
  • Monitor daily performance dashboards and lead root-cause analysis whenever a KPI slips.
  • Manage COD delivery execution and reduce failed and fake delivery attempts.
  • Plan courier capacity against volume and keep load per courier (OFD/courier) within a healthy,
  sustainable range.
  Balance the fleet mix (motorcycles vs. vehicles) to volume, geography, and parcel profile.
  Backlog & Aging Control
  • Keep forward backlog and parcel aging within SLA; coordinate overflow across hubs when
  demand spikes.
  • Drive down fake attempts, wrong-zoning, not-found, and lost/damaged parcels.
  • Enforce exception-handling, scanning, and dispatch discipline across all hubs.
  • Own cost-per-package for the area; manage courier contract rates and right-size structural
  capacity.
  • Lead, coach, and develop hub leads and supervisors; build a performance-driven culture.
  • Partner with Mid-Mile, Tech, Fulfillment, Quality, and Commercial teams to resolve cross-
  functional issues and protect merchant experience.
  • Produce clear, data-driven weekly performance reviews for leadership
  

Job Requirements:-

• Bachelor's degree in Business, Logistics, Engineering, or a related field.
  • 4+ years in last-mile, logistics, or field operations, including 2+ years leading teams.
  • Strong data literacy — confident with Excel, dashboards, and operational metrics.
  • Proven fleet / courier management and capacity-planning experience.
  • Strong problem-solving and root-cause analysis skills.
  • Fluent Arabic; good written and spoken English.
  • Based in Greater Cairo and able to travel across assigned hubs.