وظائف مساعد مدير مطعم في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Are you passionate about connecting people with opportunities at scale? Amazon's Workforce Staffing (WFS) team is the engine behind how we attract, hire, and onboard the thousands of associates who power our fulfillment network. We move fast, think big, and obsess over candidate experience because every hire matters.<br>We're looking for a Workforce Staffing Specialist to join our WFS team in Egypt. In this role, you'll be at the heart of high-volume hiring owning the end-to-end recruitment process, managing labor planning inputs, and driving hiring execution across our Egypt operations. You'll work closely with Operations, Finance, and HR teams to ensure we have the right people, in the right roles, at the right time.<br>You'll dive deep into hiring data, track funnel performance, and spot trends before they become problems. Whether it's a peak season like Ramadan or White Friday, or steady-state hiring, you'll ensure we meet demand while delivering a world-class candidate experience. If you thrive in a fast-paced environment, love working with data, and want to directly impact how Amazon grows in Egypt this role is for you.<br>Key job responsibilities<br>- Executes labor demand planning by providing data inputs on applicant pipeline, conversion rates, attrition trends, and seasonal peaks (Ramadan, Prime, White Friday) to build staffing strategies that meet business demand across Egypt sites<br>- Manages the end-to-end hiring process (direct hiring and/or agency collaboration), tracking hiring event schedules, forecasted attendance rates, and ensuring an suitable candidate experience at all stages<br>- Monitors and optimizes candidate funnel performance including cycle time, conversion rates, and applicant pipeline metrics — identifying gaps and recommending actions to improve hiring efficiency<br>- Produces and tracks daily, weekly, and monthly KPI reporting, conducting root cause analysis on discrepancies and escalating trends to the WFS Country Manager to support meeting and exceeding business SLAs<br>- Collaborates with Site Leadership teams including Operations, Finance, and PXT to support labor requirements, assist in demand forecasting, and ensure alignment on hiring targets<br>- Maintains relationships with internal and external stakeholders (agencies, site teams, vendors) to support long-term partnerships and coordinate on hiring status and temporary pool management<br>- Supports cost-per-hire management through tracking labor acquisition, advertising, and talent acquisition costs; escalating budget concerns to the WFS Country Manager<br>- Contributes to associate experience service levels by executing hiring activities with minimal defects and maintaining high candidate satisfaction standards<br>- Ensures compliance with Egyptian Labor Law (Law No. 12 of 2003), Social Insurance regulations, and internal Amazon policies across all hiring and onboarding activities<br>- Participates in and supports projects of varying scale, proactively proposing solutions to improve hiring processes and contributing to the WFS Country Manager's vision through data-driven execution<br>- 3+ years of human resources experience<br>- Experience with HR processes and systems<br>- Experience with process improvement and stakeholder management<br>- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<strong>Company Description</strong> Velocity Group of Companies, a leading multinational ready-made garments organization, operates multiple branches worldwide and is based in the Free Zone in Ismailia, Egypt. The group produces 4.5 million denim and garment products annually and employs around 3,500 team members from more than eight countries. With over 30 years of experience, its premium products are shipped duty-free under QIZ agreements to top European and US brands. The company specializes in premium denim, over-dyed, and activewear products and invests heavily in employee development, training, and retention. Guided by core values such as respect, collaboration, continuous improvement, innovation, and environmental responsibility, Velocity offers a professional international work environment and attractive, stable career opportunities.<br><strong>Role Description</strong> The Cutting Manager is a full-time, on-site role located in Ismailia, Egypt. This role is responsible for overseeing the entire fabric cutting operation, including planning cutting schedules, optimizing fabric usage, and ensuring accurate execution of markers and patterns. The Cutting Manager supervises cutting staff, coordinates with production, merchandising, and quality teams, and ensures that daily cutting targets are met in line with delivery timelines and quality standards. The role involves monitoring machinery and equipment, enforcing safety and environmental practices, and maintaining accurate records of fabric consumption, wastage, and outputs. The Cutting Manager is also expected to identify process improvements, support training of team members, and collaborate with management to meet production and efficiency goals.<br><strong>Qualifications<br></strong> <br><ul><li>Strong experience in cutting room operations, including marker making, fabric spreading, and cutting for denim and ready-made garments.</li><li>Proficiency in production planning and workflow management, with the ability to meet daily targets and optimize fabric utilization.</li><li>Solid knowledge of garment construction, patterns, and quality standards within large-scale manufacturing environments.</li><li>Experience supervising teams, providing guidance and training, and maintaining a safe, inclusive, and performance-focused work culture.</li><li>Ability to use cutting room machinery and tools, and familiarity with basic ERP or production tracking systems is preferred.</li><li>Strong analytical and problem-solving skills, with attention to detail and a commitment to continuous improvement.</li><li>Effective communication and collaboration skills to work with production, merchandising, quality, and maintenance teams.</li><li>Relevant technical or vocational qualification in textiles, garment technology, or industrial production; a bachelor’s degree in a related field is an advantage.</li><li>Previous experience in denim or activewear manufacturing and exposure to international brands or export-oriented factories is a plus.</li><li>Demonstrated alignment with company values, including respect, teamwork, environmental awareness, and dedication to performance.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.<br> <br> We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br> <br> We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br> <br> For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> <strong>Sutherland</strong><br> Digital Outcomes.</p><br><br>Job Description<br><p>Sutherland is seeking an experienced <strong>FRENCH-SPEAKING Team Manager to support one of our growing programs in Alexandria! </strong>The Team Manager will own day-to-day team performance and sales validation with excellent coaching, communication and people leadership skills!&nbsp;</p><br><p>Core Responsibilities</p><br><ul><li>Validate agent activities against assigned lead volumes and resolve mismatches.</li><li>Review sales with required artifacts; approve only validated sales.</li><li>Reject invalid or incomplete sales and ensure only approved sales are counted.</li><li>Conduct one-on-one coaching and review a minimum of one customer contact per agent per week.</li><li>Document coaching and feedback in the Sutherland tool.</li><li>Conduct pre-shift and post-shift huddles and cascade process or policy updates.</li><li>Own team performance across sales, productivity, quality and attendance.</li><li>Maintain quality and compliance oversight.</li><li>Manage stakeholder communication, escalations and action plans.</li><li>Review reporting and act on performance gaps.</li><li>Support employee engagement and development.</li><li>The team manager to validate the sales file before declaring it in the WBR on every Monday.</li></ul><br>Qualifications<br><ul><li><strong>1-2 years of Team Management experience within the BPO industry</strong></li><li><strong>MUST SPEAK FRENCH&nbsp;at a B1 level, B2 preferred!</strong></li><li>Ability to coach, mentor &amp; develop a team of frontline agents</li><li>B2B sales/customer service experience is key&nbsp;</li><li>Must be able to work onsite in Alexandria</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.<br> <br> We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br> <br> We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br> <br> For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> <strong>Sutherland</strong><br> Digital Outcomes.</p><br><br>Job Description<br><p>Sutherland is seeking an experienced <strong>GERMAN-SPEAKING Team Manager to support one of our growing programs in Alexandria! </strong>The Team Manager will own day-to-day team performance and sales validation with excellent coaching, communication and people leadership skills!&nbsp;</p><br><p>Core Responsibilities</p><br><ul><li>Validate agent activities against assigned lead volumes and resolve mismatches.</li><li>Review sales with required artifacts; approve only validated sales.</li><li>Reject invalid or incomplete sales and ensure only approved sales are counted.</li><li>Conduct one-on-one coaching and review a minimum of one customer contact per agent per week.</li><li>Document coaching and feedback in the Sutherland tool.</li><li>Conduct pre-shift and post-shift huddles and cascade process or policy updates.</li><li>Own team performance across sales, productivity, quality and attendance.</li><li>Maintain quality and compliance oversight.</li><li>Manage stakeholder communication, escalations and action plans.</li><li>Review reporting and act on performance gaps.</li><li>Support employee engagement and development.</li><li>The team manager to validate the sales file before declaring it in the WBR on every Monday.</li></ul><br>Qualifications<br><ul><li><strong>1-2 years of Team Management experience within the BPO industry</strong></li><li><strong>MUST SPEAK GERMAN at a B1 level, B2 preferred!</strong></li><li>Ability to coach, mentor &amp; develop a team of frontline agents</li><li>B2B sales/customer service experience is key&nbsp;</li><li>Must be able to work onsite in Alexandria</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.<br> <br> We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br> <br> We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br> <br> For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> <strong>Sutherland</strong><br> Digital Outcomes.</p><br><br>Job Description<br><p>Sutherland is seeking an experienced <strong>Italian OR Spanish-Speaking Team Manager to support one of our growing programs in Alexandria! </strong>The Team Manager will own day-to-day team performance and sales validation with excellent coaching, communication and people leadership skills!&nbsp;</p><br><p>Core Responsibilities</p><br><ul><li>Validate agent activities against assigned lead volumes and resolve mismatches.</li><li>Review sales with required artifacts; approve only validated sales.</li><li>Reject invalid or incomplete sales and ensure only approved sales are counted.</li><li>Conduct one-on-one coaching and review a minimum of one customer contact per agent per week.</li><li>Document coaching and feedback in the Sutherland tool.</li><li>Conduct pre-shift and post-shift huddles and cascade process or policy updates.</li><li>Own team performance across sales, productivity, quality and attendance.</li><li>Maintain quality and compliance oversight.</li><li>Manage stakeholder communication, escalations and action plans.</li><li>Review reporting and act on performance gaps.</li><li>Support employee engagement and development.</li><li>The team manager to validate the sales file before declaring it in the WBR on every Monday.</li></ul><br>Qualifications<br><ul><li><strong>1-2 years of Team Management experience within the BPO industry</strong></li><li><strong>MUST SPEAK ITALIAN OR SPANISH -&nbsp;&nbsp;B1 level, B2 preferred!</strong></li><li>Ability to coach, mentor &amp; develop a team of frontline agents</li><li>B2B sales/customer service experience is key&nbsp;</li><li>Must be able to work onsite in Alexandria</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<p>Develop and execute business development strategies to grow Tawzef s corporate client portfolio. Lead, manage, and support the Business Development team to achieve sales targets. Identify new business opportunities across different industries and market segments. Approach corporate decision-makers, including HR Managers, CEOs, Business Owners, Operations Managers, Procurement Managers, and senior executives. Promote Tawzef s full service portfolio, including recruitment, outsourcing, payroll outsourcing, Employer of Record, HR consultancy, assessments, and salary survey solutions. Build and maintain strong relationships with new and existing corporate clients. Manage the full sales cycle from lead generation, qualification, meetings, proposals, negotiation, and closing. Review and manage the BD pipeline, sales activities, conversion rates, proposals, and revenue forecasts. Support the team in opening new accounts and handling strategic or high-potential opportunities. Cross-sell and upsell Tawzef s services based on client needs. Prepare and review proposals, quotations, commercial offers, and service presentations. Monitor market trends, competitor activities, and client needs to identify growth opportunities. Ensure proper CRM updates, reporting, follow-up discipline, and sales documentation. Coach and guide BD team members on prospecting, client communication, objection handling, and closing techniques. Coordinate with internal departments to ensure smooth client onboarding and service delivery. Achieve monthly, quarterly, and annual revenue targets.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Marketing, Human Resources, Commerce, or a related field.</li><li>Proven experience as a Business Development Manager, Sales Manager, Corporate Sales Manager, or similar B2B sales leadership role.</li><li>Strong background in B2B sales, corporate sales, business development, client acquisition, or account management.</li><li>Experience managing or supervising a sales/business development team is preferred.</li><li>Strong experience in selling services to corporate clients.</li><li>Previous experience in recruitment, outsourcing, HR services, payroll, consultancy, marketing agencies, or B2B service providers is highly preferred.</li><li>Strong ability to approach decision-makers and open new corporate accounts.</li><li>Proven track record in achieving sales targets and driving revenue growth.</li><li>Strong understanding of sales pipeline management, forecasting, proposal follow-up, and conversion tracking.</li><li>Excellent communication, presentation, negotiation, and persuasion skills.</li><li>Ability to handle objections, protect profitability, and close business deals.</li><li>Strong leadership, coaching, and team management skills.</li><li>Good market awareness and ability to identify new business opportunities.</li><li>Good command of English.</li><li>Professional user of LinkedIn and digital prospecting tools.</li><li>Experience using CRM systems or sales tracking tools is preferred.</li><li>Target-driven, commercially aware, proactive, and results-oriented.</li></ul>

<p>We are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.</p><p>To be successful as a service manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors.</p><ul><li><p>Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.</p></li><li><p>Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.</p></li><li><p>Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.</p></li><li><p>Setting up and maintaining a service desk and evaluating its efficiency.</p></li><li><p>Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.</p></li><li><p>Monitoring department issues and client complaints to create methods to lessen recurring issues.</p></li><li><p>Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.</p></li><li><p>Maintaining strong relationships with manufacturers, dealers, and sales representatives.</p></li><li><p>Helping to train new employees in company procedures.</p></li><li><p>Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Mechanical Engineering, Electrical Engineering or a related field.</p></li><li><p>10+ years of experience as a service engineer, field service technician or similar role in technical support and maintenance.</p></li><li><p>Strong technical skills and knowledge of mechanical, electrical or electronic systems and components.</p></li><li><p>Knowledge of safety protocols and standards for working with machinery and equipment.</p></li><li><p>Excellent problem-solving and diagnostic abilities, with the ability to analyse and resolve technical issues efficiently.</p></li><li><p>Customer-focused attitude with strong communication and interpersonal skills.</p></li><li><p>Ability to work independently and as part of a team in a fast-paced and dynamic environment.</p></li><li><p>Willingness to travel to customer sites as needed and work flexible hours, including evenings and weekends.</p></li></ul><p></p>

<p>Manage and optimize Elfaleh's paid digital advertising campaigns across multiple platforms to drive customer acquisition, increase sales, and maximize return on advertising spend (ROAS). Key Responsibilities Plan, launch, manage, and optimize paid advertising campaigns across Meta, Google Ads, TikTok Ads, Snapchat Ads, and other relevant platforms. Monitor campaign performance regularly and optimize audiences, budgets, bidding strategies, placements, and creatives. Manage paid media budgets in line with approved media plans, campaign objectives, and performance targets. Conduct audience research, segmentation, prospecting, and retargeting to improve campaign performance and customer acquisition. Plan and execute A/B tests across creatives, ad copy, audiences, landing pages, and campaign structures. Coordinate with the Creative team to develop effective advertising creatives that meet platform requirements and campaign objectives. Track and analyze key performance indicators including ROAS, ROI, CPA, CPC, CPM, CTR, conversion rate, revenue, and CLTV. Prepare weekly and monthly paid media performance reports with clear insights and actionable recommendations. Ensure accurate implementation and monitoring of tracking tools, including Meta Pixel, Google Tag Manager (GTM), Google Analytics 4 (GA4), and conversion tracking. Monitor competitor advertising activities, market trends, consumer behavior, and emerging paid media opportunities. Stay updated on advertising platform changes, algorithms, policies, features, and industry best practices. Coordinate with the E-Commerce, Marketing, and Creative teams to align paid media campaigns with business and sales objectives. Identify opportunities to improve campaign structure, customer acquisition efficiency, conversion rates, and overall media performance.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Marketing, Business Administration, Digital Marketing, or a related field.</li><li>2 4 years of experience in paid media, performance marketing, digital advertising, or a related field.</li><li>Hands-on experience with Meta Ads Manager, Google Ads, TikTok Ads, and Snapchat Ads.</li><li>Good understanding of paid media funnels, campaign objectives, audience targeting, prospecting, remarketing, attribution, and conversion optimization.</li><li>Experience with GA4, Google Tag Manager (GTM), Meta Pixel, and other digital tracking and measurement tools.</li><li>Strong analytical skills with the ability to interpret campaign data and make data-driven decisions.</li><li>Good understanding of digital marketing KPIs, including ROAS, ROI, CPA, CPC, CPM, CTR, conversion rate, revenue, and CLTV.</li><li>Strong proficiency in Excel or Google Sheets for reporting, budget management, data analysis, and performance tracking.</li><li>Strong attention to detail and a performance-driven mindset.</li><li>Ability to manage multiple campaigns simultaneously, prioritize tasks, and meet deadlines.</li><li>Strong Arabic and English communication and collaboration skills.</li><li>Ability to work effectively with cross-functional teams, including Marketing, E-Commerce, and Creative.</li></ul>

<p><strong>Key Responsibilities:</strong></p><ul><li><p><strong>Strategic Communications Leadership:</strong> Develop and execute comprehensive marketing communications strategies that align with business objectives and enhance brand visibility.</p></li><li><p><strong>Brand Stewardship:</strong> Champion and evolve our brand identity, ensuring consistency across all channels and touchpoints.</p></li><li><p><strong>Integrated Campaign Management:</strong> Oversee the planning, development, and execution of integrated marketing campaigns, from concept to analysis.</p></li><li><p><strong>Content Excellence:</strong> Drive the creation of engaging and impactful content across various platforms, including press releases, website copy, social media, and internal communications.</p></li><li><p><strong>Media &amp; Public Relations:</strong> Cultivate strong relationships with media outlets and stakeholders to secure positive coverage and manage public perception.</p></li><li><p><strong>Cross-functional Collaboration:</strong> Partner closely with sales, product development, and other internal teams to ensure unified messaging and achieve shared goals.</p></li><li><p><strong>Performance Measurement:</strong> Monitor, analyze, and report on the effectiveness of communications initiatives, using insights to drive continuous improvement.</p></li></ul><p><strong>Growth Opportunities:</strong></p><p>Joining us means stepping into a role with immense potential for professional advancement. As a <strong>Marketing Communications Manager</strong>, you will be empowered to lead pivotal projects, influence strategic decisions, and mentor junior talent. We are committed to your growth, offering a path to senior leadership roles within our expanding organization.</p><p><strong>Impact:</strong></p><p>Your work as <strong>Marketing Communications Manager</strong> will directly influence our market position, brand reputation, and ultimately, our business growth. You will be instrumental in shaping how the world perceives our brand and products, making a tangible difference in our success story. This is your chance to leave an indelible mark on an industry leader!</p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in business administration, or a related field. A master's degree is an advantage.</p></li><li><p>10-15 years of progressive experience in Marketing Communications, with a significant portion in a management capacity.</p></li><li><p>Demonstrated expertise in <strong>Marketing Communications</strong> and <strong>Brand Marketing</strong>, with a track record of developing and implementing successful strategies.</p></li><li><p>Exceptional skills in <strong>Content Strategy</strong>, <strong>Public Relations</strong>, <strong>Media Relations</strong>, and <strong>Copywriting</strong>, capable of crafting compelling narratives.</p></li><li><p>Strong understanding of <strong>Digital Marketing</strong> principles and <strong>Campaign Management</strong> across various platforms.</p></li><li><p>Proficient in <strong>Market Research</strong> and performance analysis, using data to inform and optimize communication efforts.</p></li><li><p>Proven ability in <strong>Cross-functional Team Leadership</strong> and effective <strong>Stakeholder Management</strong>.</p></li><li><p>Experience with <strong>Strategic Planning</strong>, <strong>Event Management</strong>, and <strong>Budget Management</strong>.</p></li><li><p>Knowledgeable in <strong>Crisis Communications</strong> and reputation management.</p></li><li><p>This is a manager-level position, requiring leadership, strategic thinking, and the ability to drive significant initiatives.</p></li></ul><p></p>

<p>Operations Manager (Call Center) Department: Operations Location: Cairo, Egypt Employment Type: Full-time Work Mode: On-site About the Role We are seeking an experienced Operations Manager to lead the daily operations of a high-performing contact center. The successful candidate will oversee multiple customer service programs, ensure operational excellence, optimize workforce performance, and consistently deliver outstanding client and customer experiences. The ideal candidate has extensive experience managing large contact center operations, leading cross-functional teams, and driving performance through data-driven decision-making. You will be responsible for achieving operational KPIs, maintaining client satisfaction, and fostering a culture of continuous improvement.</p><p><b>Key Responsibilities</b></p><ul><li>Lead the day-to-day operations of multiple customer service and technical support programs.</li><li>Ensure all operational KPIs, SLAs, and client contractual obligations are consistently achieved.</li><li>Manage Team Leaders, Supervisors, Workforce Management, Quality Assurance, and Training teams.</li><li>Monitor operational performance through key metrics, including Service Level, Average Handling Time (AHT), Customer Satisfaction (CSAT), First Call Resolution (FCR), Occupancy, and Adherence.</li><li>Analyze operational data to identify performance gaps and implement improvement initiatives.</li><li>Develop workforce capacity plans in collaboration with Workforce Management teams to support business growth.</li><li>Partner with Recruitment and Training teams to ensure timely hiring, onboarding, and continuous development of customer service representatives.</li><li>Build and maintain strong relationships with clients by providing operational updates, performance reports, and business reviews.</li><li>Lead performance management initiatives, coaching leaders to improve employee engagement and productivity.</li><li>Manage operational budgets while optimizing resource utilization and controlling costs.</li><li>Ensure compliance with company policies, client requirements, and quality standards.</li><li>Identify operational risks and implement proactive mitigation strategies.</li><li>Drive continuous improvement projects to enhance efficiency, customer experience, and service delivery.</li></ul><p><strong>Desired Candidate Profile</strong></p><b>Qualifications</b><p>Bachelor's degree in Business Administration, Management, Communications, or a related field.</p><p>Minimum 7 years of experience in BPO or contact center operations.</p><p>At least 3 years in an Operations Manager or equivalent leadership role.</p><p>Proven experience managing multiple customer service accounts or large operational teams.</p><p>Strong understanding of contact center KPIs, workforce planning, quality management, and client operations.</p><p>Experience using contact center technologies, CRM platforms, Workforce Management systems, and reporting tools.</p><b>Requirements</b><p>Strong leadership and people management skills.</p><p>Excellent analytical and decision-making abilities.</p><p>Exceptional communication and stakeholder management skills.</p><p>Proven ability to manage large teams in a fast-paced environment.</p><p>Customer-centric mindset with a focus on operational excellence.</p><p>Advanced Microsoft Excel and reporting skills are preferred.</p><p>Professional proficiency in English; additional languages are an advantage.</p>

<p>&nbsp;</p><p><strong>Overview:</strong> As the Factory Manager for our confidential company, you will be a key leader responsible for overseeing and optimizing manufacturing operations. You will play a pivotal role in ensuring operational efficiency, product quality, and overall plant performance while maintaining the confidentiality of sensitive company information.</p><p><strong>Responsibilities:</strong></p><p><strong>Operational Leadership:</strong></p><ul><li><p>Lead day-to-day manufacturing operations, ensuring efficiency, safety, and adherence to quality standards.</p></li><li><p>Collaborate with department heads to streamline production processes and enhance overall factory performance.</p></li></ul><p><strong>Team Management:</strong></p><ul><li><p>Supervise and motivate a diverse team of production staff, fostering a culture of accountability and continuous improvement.</p></li><li><p>Provide guidance, training, and development opportunities to enhance team skills.</p></li></ul><p><strong>Production Planning and Scheduling:</strong></p><ul><li><p>Develop and implement production plans, ensuring optimal resource utilization.</p></li><li><p>Collaborate with the supply chain and logistics teams to manage inventory levels and meet production schedules.</p></li></ul><p><strong>Quality Control:</strong></p><ul><li><p>Implement and maintain quality control measures to ensure products meet or exceed customer expectations.</p></li><li><p>Collaborate with quality assurance teams to address and resolve any product or process issues.</p></li></ul><p><strong>Health and Safety Compliance:</strong></p><ul><li><p>Ensure a safe working environment by enforcing health and safety policies and procedures.</p></li><li><p>Conduct regular safety audits and implement corrective actions as needed.</p></li></ul><p><strong>Cost Management:</strong></p><ul><li><p>Work closely with the CFO to manage and optimize production costs.</p></li><li><p>Identify opportunities for cost reduction without compromising quality or safety.</p></li></ul><p><strong>Continuous Improvement:</strong></p><ul><li><p>Drive continuous improvement initiatives to enhance productivity, reduce waste, and streamline processes.</p></li><li><p>Implement best practices and lean manufacturing principles.</p></li></ul><p><strong>Communication and Reporting:</strong></p><ul><li><p>Maintain open and effective communication channels with cross-functional teams.</p></li><li><p>Provide regular reports to upper management on factory performance, challenges, and opportunities.</p></li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><p><strong>Qualifications:</strong></p><ul><li><p>Proven experience as a Factory Manager or in a senior manufacturing leadership role.</p></li><li><p>Strong knowledge of manufacturing processes, quality standards, and health and safety regulations.</p></li><li><p>Excellent leadership and interpersonal skills with the ability to motivate and manage a diverse team.</p></li><li><p>Analytical mindset and problem-solving skills to address operational challenges.</p></li><li><p>Bachelor's degree in Engineering, Operations Management, or a related field.</p></li></ul><p>The Factory Manager will be a critical contributor to the success of our confidential company's manufacturing operations, ensuring the highest standards of efficiency, quality, and safety. If you are a dynamic leader with a proven track record in manufacturing management, we invite you to apply and be a part of our vibrant team.</p>

<p><strong>Join Our Vibrant Team as an Office Manager in Cairo, Egypt!</strong></p><p>Are you a highly organized, proactive, and dynamic professional ready to be the heart of a bustling office? We're searching for an exceptional <strong>Office Manager</strong> to ensure our operations run seamlessly and our workplace thrives. This is an incredible opportunity to make a significant impact in an on-site role, fostering a positive and productive environment for everyone.</p><p><strong>What You'll Be Doing: Your Impactful Responsibilities</strong></p><ul><li><p><strong>Orchestrating Office Operations:</strong> You'll be the master of efficiency, overseeing all administrative functions to ensure a smooth and productive work environment.</p></li><li><p><strong>Administrative Excellence:</strong> Managing schedules, coordinating meetings, handling correspondence, and maintaining impeccable records will be part of your daily rhythm.</p></li><li><p><strong>Resource Management:</strong> Overseeing office supplies, equipment, and facilities, ensuring everything is in top-notch condition and readily available.</p></li><li><p><strong>Vendor &amp; Stakeholder Liaison:</strong> Building and maintaining strong relationships with vendors, service providers, and internal teams to facilitate effective collaboration.</p></li><li><p><strong>Creating a Welcoming Hub:</strong> Ensuring the office is a professional, comfortable, and inspiring space for employees and visitors alike.</p></li></ul><p><strong>Skills &amp; Technologies You'll Master:</strong></p><p>You'll leverage your expertise in <strong>Administration</strong> and <strong>Office management</strong> daily. Proficiency in <strong>Microsoft Office Suite</strong> is essential for success. Beyond that, your strong <strong>Communication Skills</strong>, exceptional <strong>Organizational Skills</strong>, and ability to excel at <strong>Time Management</strong> will be key.</p><p><strong>Growth Opportunities: Unlock Your Potential</strong></p><p>This role is more than just a job; it's a launchpad for your career. As an integral part of our team, you'll have opportunities to enhance your <strong>Problem Solving</strong> abilities, hone your <strong>Vendor Management</strong> skills, and take on new challenges that contribute directly to the company's success. We believe in nurturing talent and providing paths for continuous professional development.</p><p><strong>Our Team &amp; Culture: Collaborative &amp; Supportive</strong></p><p>We pride ourselves on a collaborative, respectful, and energetic work culture. You'll be joining a supportive team where your contributions are valued, and your initiative is celebrated. We foster an environment where everyone can thrive, learn, and contribute to a shared vision.</p><p><strong>Your Impact: Shaping Our Success</strong></p><p>As our Office Manager, you are crucial to our daily operations and overall success. Your ability to create an efficient and harmonious workplace directly impacts employee morale, productivity, and our company's ability to achieve its goals. You'll be the backbone that keeps everything running smoothly, allowing others to focus on their core responsibilities.</p>

<p>Are you a seasoned financial professional ready to lead with impact? We are seeking a dynamic and visionary <strong>Finance Manager</strong> to join our thriving team in <strong>Cairo, Egypt</strong>. This is an unparalleled opportunity to steer financial strategy, optimize performance, and drive growth in a pivotal on-site role. If you are passionate about precision, eager to innovate, and thrive in a collaborative environment, we want to hear from you!</p><p><strong>Overview:</strong> As our Finance Manager, you will be the cornerstone of our financial operations, providing critical insights and strategic direction across accounting, finance, and administration. You will play a crucial role in ensuring financial health, promoting efficiency, and supporting key decision-making processes that shape our future.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Lead</strong> and oversee all aspects of financial management, including budgeting, forecasting, and financial planning.</li><li><strong>Conduct in-depth financial analysis</strong> to identify trends, opportunities, and potential risks, presenting actionable recommendations to senior leadership.</li><li><strong>Manage</strong> and streamline accounting operations, ensuring accuracy, compliance, and timely reporting.</li><li><strong>Develop and implement robust financial controls</strong> and procedures to safeguard assets and ensure regulatory adherence.</li><li><strong>Drive strategic initiatives</strong> related to cost optimization, revenue enhancement, and investment strategies.</li><li><strong>Collaborate</strong> with cross-functional teams to provide financial insights and support business unit objectives.</li><li><strong>Mentor and develop</strong> a high-performing finance team, fostering a culture of excellence and continuous improvement.</li></ul><p><strong>Skills &amp; Technologies:</strong> This role demands a strong command of core financial principles, coupled with advanced analytical capabilities. You'll leverage your expertise in financial modeling, budgeting software, and ERP systems to deliver exceptional results.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development. As Finance Manager, you'll have ample opportunities to expand your leadership skills, influence strategic direction, and grow within a rapidly evolving organization. We encourage continuous learning and provide pathways for career advancement.</p><p><strong>Team &amp; Culture:</strong> Join a vibrant and supportive team that values collaboration, innovation, and integrity. We foster an inclusive environment where every voice is heard, and contributions are celebrated. You'll work alongside dedicated professionals who are passionate about achieving collective success and making a tangible impact.</p><p><strong>Impact:</strong> Your contributions will be instrumental in shaping our financial future. By providing accurate financial data, strategic insights, and sound guidance, you will directly influence our profitability, sustainability, and ability to achieve our long-term business objectives. This role offers the chance to make a significant and lasting impact on our organization.</p>

To support the execution of Organizational Development activities across Head Office and Factory, assisting with performance management, competency framework maintenance, succession planning support, and employee development and engagement initiatives under the guidance of the TA & OD Senior Manager.<br>RESPONSIBILITIES· Organizational Development Initiatives:o Support the design and implementation of organizational development initiatives aligned with business needs.o Assist in analyzing organizational effectiveness and recommending improvement actions.o Coordinate OD project timelines, documentation, and follow-up on action items. · Performance Management:o Coordinate the end-to-end performance appraisal cycle, including goal setting, mid-year reviews, and year-end evaluations.o Ensure timely completion of appraisals across assigned departments and follow up with managers on outstanding reviews.o Support calibration sessions to help ensure consistency and fairness in ratings.o Maintain accurate performance records and prepare appraisal completion reports for management. · Competency Management:o Assist in developing and maintaining competency frameworks aligned with role requirements.o Support the assessment of employee competencies against defined frameworks.o Help identify competency gaps and recommend development actions. · Talent Management:o Support talent review and calibration sessions.o Assist in maintaining talent pools and high-potential employee records.o Contribute to career development and individual development planning activities. · Learning & Development:o Identify training needs in coordination with departments.o Coordinate technical, safety, and soft skills training programs.o Track training effectiveness and maintain training records for audit requirements. · Organization Structure & Workforce Planning:o Support the maintenance and updating of organization charts.o Assist in workforce planning activities, including headcount tracking and forecasting.o Help analyze actual staffing levels against approved organizational structures. · Job Analysis and Job Descriptions:o Support job analysis activities to define roles, responsibilities, and reporting lines.o Draft and update job descriptions in coordination with department heads.o Maintain the job description library and ensure periodic review and version control. · Employee Engagement:o Support the planning and execution of employee engagement surveys and initiatives.o Analyze engagement survey results and help department heads develop action plans.o Coordinate employee engagement activities and events, such as recognition programs, town halls, and culture initiatives.o Track the progress and effectiveness of engagement action plans. · Change Management:o Support the rollout of organizational change initiatives across departments.o Assist in preparing communication and training materials for change initiatives.o Help monitor employee readiness and adoption, and flag resistance or issues to the OD Manager. · HR Analytics & Reporting:o Maintain OD-related data and prepare regular HR reports and dashboards.o Track key OD metrics, such as appraisal completion, engagement scores, and training hours.o Support ad-hoc data and analysis requests from the TA & OD Senior Manager. · Stakeholder Management:o Build and maintain effective working relationships with department heads and line managers.o Act as a point of contact for OD-related queries from stakeholders.o Support cross-functional coordination on OD initiatives and projects. · Team Leadership:o Supervise and guide OD coordinators/specialists in day-to-day tasks. Ensure timely and accurate delivery of OD support activities.<br><br><br>REQUIREMENTSØ Academic and Professional Qualifications· Bachelor's degree in Human Resources, Business Administration, or related field.· HR certification (CIPD, SHRM) is a plus.Ø Experience · 4+ years of HR experience.· 2+ years in Organizational Development, Learning & Development, or a related HR function.· Prior experience in a coordination or supervisory support role is preferred.· Experience in manufacturing, FMCG, or food processing industries is preferred.Ø Skills and Competencies· Good knowledge of competency frameworks, performance management, and organizational development practices.· Working knowledge of Egyptian Labor Law and social insurance.· Strong attention to detail and accuracy.· Good communication and interpersonal skills.· Experience supporting multi-site operations (head office and factory) is a plus.· Familiarity with change management and organizational development concepts.· Good problem-solving and conflict resolution abilities.· Proficiency in HRIS systems, performance management systems, and Microsoft Office Suite.· Ability to work under pressure and manage multiple priorities.· Good team coordination and coaching skills.· Awareness of risk and governance requirements.