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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for Senior Linux System Administrators with strong hands-on experience in Red Hat Enterprise Linux (RHEL) and Kubernetes to administer and support the infrastructure underpinning an HPC environment.<br> The role focuses on system reliability, security, performance, automation, and availability .<br> Key Responsibilities Administer and maintain RHEL/Linux servers and HPC compute nodes .<br> Install, configure, patch, upgrade, and troubleshoot Linux operating systems .<br> Manage and support Kubernetes clusters, nodes, and workloads .<br> Perform Linux performance tuning, system hardening, and troubleshooting .<br> Monitor system health, capacity, performance, and availability .<br> Automate infrastructure administration using Ansible, Shell scripting, Python , or similar tools.<br> Support integration between compute, storage, networking, Kubernetes, and HPC platforms .<br> Troubleshoot complex Linux, Kubernetes, and infrastructure issues.<br> Implement security best practices across Linux and Kubernetes environments.<br> Support incident resolution, root-cause analysis, and preventive actions.<br> Maintain system configurations, technical documentation, and operational procedures.<br> Strong hands-on experience as a Linux System Administrator / Linux Engineer / RHEL Administrator .<br> Expert-level administration of Red Hat Enterprise Linux (RHEL) .<br> Strong experience with Kubernetes administration and cluster management .<br> Experience supporting HPC environments / compute clusters is highly preferred.<br> Strong knowledge of: RHEL / Linux Kubernetes Linux performance tuning Linux patching and hardening System monitoring Troubleshooting Capacity management Strong automation/scripting experience with Ansible, Shell/Bash, Python , etc.<br> Experience integrating compute, storage, and networking infrastructure .<br> RHCE – Red Hat Certified Engineer: Mandatory CKA – Certified Kubernetes Administrator: Preferred</span> </div>

Geidea Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Senior System Admin "<br>Job purpose:The Senior System Administrator is responsible for designing, implementing, administering, and optimizing enterprise infrastructure environments across hybrid cloud, Nutanix, Windows, and Linux platforms. The role ensures the availability, security, performance, and scalability of critical IT systems through effective management of virtualization, clustering, identity services, and automation solutions. The Senior System Administrator serves as a technical expert, driving infrastructure reliability, high availability, disaster recovery readiness, and operational excellence while supporting business continuity and future technology growth.<br>Responsibilities:Hybrid Cloud Infrastructure Design, deploy, and maintain hybrid infrastructure environments leveraging. Nutanix Platform Administration Configure, and manage **Nutanix HCI** clusters. Perform cluster upgrades, lifecycle management, and capacity planning. Monitor cluster performance, storage policies, and resource utilization. Troubleshoot Nutanix AHV hypervisor issues and VM performance problems.<br>Windows Infrastructure & Active Directory Manage and maintain **Active Directory** environments including: Domain controllers Group Policy design and troubleshooting AD replication and site topology DNS and authentication services Implement identity and access management policies. Manage domain security hardening and auditing.<br>Clustering & High Availability Deploy and manage **MSCS (Microsoft Cluster Service) Clustering** environments. Configure failover clusters for critical workloads. Perform cluster troubleshooting and failover testing. Design high availability solutions for enterprise applications.<br>Linux Administration Administer enterprise Linux environments including **Ubuntu** and **RHEL**. Manage system performance, security hardening, and patching. Configure system services, networking, storage, and package management. Troubleshoot kernel, filesystem, and OS-level issues.<br>Automation & Scripting Develop automation scripts using **Shell scripting** to streamline system operations.<br>Qualifications:Cloud & Hybrid Infrastructure Strong hands-on experience with cloud infrastructure and services. Experience managing and supporting hybrid cloud environments. Good knowledge of cloud networking, compute, and storage services. Virtualization & Hyper-Converged Infrastructure (HCI) Strong experience with Nutanix infrastructure. Hands-on administration of Nutanix AHV Hypervisor. Experience in Nutanix cluster lifecycle management, upgrades, and maintenance. Windows Infrastructure Deep expertise in Active Directory administration and management. Strong experience with Group Policy configuration and administration. Experience in Active Directory troubleshooting, replication management, and security administration. Strong knowledge of Windows Server administration. Clustering & High Availability Hands-on experience with Microsoft Cluster Services (MSCS). Experience configuring, managing, and troubleshooting failover clusters. Knowledge of disaster recovery planning and high-availability solutions. Linux Administration Advanced administration experience with Ubuntu and Red Hat Enterprise Linux (RHEL). Strong troubleshooting and performance tuning capabilities. Experience with file system, network, and security configuration. Automation & Scripting Strong Shell scripting skills. Experience automating operational and system administration tasks. Preferred Qualifications AWS Certifications (e.g., Solutions Architect, Sys Ops Administrator). Experience with infrastructure monitoring and performance management tools. Experience with backup and disaster recovery solutions. Knowledge of infrastructure automation frameworks and tools. Professional Experience Minimum 5+ years of experience in System Administration or Infrastructure Engineering. Proven experience managing enterprise-scale production environments. Experience supporting mission-critical infrastructure and high-availability systems. Key Competencies Strong troubleshooting, problem-solving, and analytical skills. Deep technical expertise across infrastructure technologies. Ability to lead technical projects and infrastructure implementations. Strong documentation and knowledge-sharing capabilities. Effective incident response, root cause analysis, and problem management skills. Excellent communication and stakeholder management skills. Ability to work independently and collaboratively within cross-functional teams.<br><br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

Job Summary We are looking for an experienced Odoo System Admin to manage, maintain, and optimize the company's Odoo ERP system. The role will be responsible for ensuring the system's stability, security, user support, and efficient utilization across all departments, while continuously improving business processes and system performance. The ideal candidate should have strong hands-on experience with Odoo administration and a good understanding of business processes within a manufacturing environment. Key Responsibilities Administer and maintain the Odoo ERP system and ensure its smooth day-to-day operation. Manage users, roles, access rights, permissions, and security settings. Configure Odoo modules, workflows, approval rules, and system settings according to business requirements. Provide first-line technical and functional support to Odoo users across different departments. Troubleshoot system issues, identify root causes, and ensure timely resolution. Monitor system performance, availability, and overall functionality. Coordinate with Odoo developers, implementation partners, and vendors when advanced technical support is required. Gather and analyze business requirements from different departments and translate them into Odoo system solutions. Support the implementation and optimization of Odoo modules and new functionalities. Monitor and improve existing workflows to increase efficiency and reduce manual processes. Support integration between Odoo and other systems when required. Ensure data accuracy, consistency, and integrity across the system. Monitor system backups and coordinate with the IT team to ensure data security and recovery procedures. Prepare and maintain system documentation, configurations, workflows, and user manuals. Provide training and guidance to users on Odoo functionalities and best practices. Monitor user activities and ensure compliance with system access policies. Support system upgrades, testing, and deployment of new features. Prepare regular reports on system performance, issues, and improvements. Identify opportunities for process automation and digital transformation using Odoo. Work closely with Finance, Production, Procurement, Warehouse, Sales, HR, and other departments to improve system utilization and business processes. Job Requirements Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.3–7 years of hands-on experience in Odoo administration. Strong practical knowledge of Odoo ERP and its core modules. Experience with Odoo modules such as Accounting, Sales, Purchase, Inventory, Manufacturing (MRP), HR, and CRM. Strong understanding of ERP workflows and business processes. Experience managing users, access rights, security groups, and permissions. Strong troubleshooting and problem-solving skills. Experience in Odoo configuration and customization from a functional perspective. Good understanding of databases and SQL. Knowledge of Python and Odoo technical architecture is a plus. Experience with Odoo APIs and third-party integrations is a plus. Previous experience in Manufacturing/FMCG is highly preferred. Strong analytical and organizational skills. Excellent communication and interpersonal skills. Ability to work with both technical and non-technical users. Ability to manage multiple priorities and work under pressure. Good command of English.

Company Description Cretik is a Dubai-based software house, founded in 2020, that delivers bespoke software, mobile applications, UI/UX, websites, and e-commerce solutions. The company serves clients across Egypt, Saudi Arabia, and the wider MENA region, helping organizations strengthen their digital presence. Cretik’s professional team focuses on intuitive, visually compelling digital products that align with business goals. By combining design and technology, Cretik enables clients to exceed industry standards and gain a sustainable competitive advantage. The environment supports collaboration, innovation, and growth for team members who are passionate about high-quality digital solutions. Role Description This is a full-time, on-site System Administrator role based in Giza. The System Administrator will manage and maintain servers, networks, and core IT infrastructure to ensure stable and secure operations. Daily responsibilities include monitoring system performance, applying updates and patches, and managing user accounts and permissions. The role involves diagnosing and resolving technical issues, providing timely technical support to internal teams, and coordinating with developers and other stakeholders to support project deployments. The System Administrator will also help implement security best practices, maintain documentation, and contribute to continuous improvement of IT processes. Qualifications Strong skills in System Administration and Information Technology to manage servers, operating systems, and core infrastructure. Proficiency in Troubleshooting and Technical Support to diagnose, resolve, and document hardware and software issues. Experience with Network Administration, including configuring routers, switches, firewalls, and VPNs. Knowledge of system security practices, backup and recovery strategies, and monitoring tools. Familiarity with Linux and Windows server environments and common virtualization or cloud platforms. Effective communication and collaboration skills, with the ability to support multidisciplinary teams. Strong organizational skills and attention to detail, with the ability to prioritize and handle multiple tasks. Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Relevant certifications (e.g., Comp TIA Network+, Comp TIA Security+, Microsoft, Cisco) are a plus.

About the Role:<br>The ideal candidate will design, organize, and modify the company's computer systems. he will evaluate and assess systems to ensure they are operating effectively, and will harness collected knowledge to adjust and improve existing systems.<br>This is a hands on ownership role covering the full IT servers, network, Microsoft 365, PBX, and the vendors behind all of it. You'll be the person who knows how everything is working, keeps it running, and can put in reports for the management what's working, what's at risk, and what it costs. Key Responsibilities:<br>System Installation and Configuration System Monitoring and Troubleshooting Data Backup and Recovery Network Administration Telephony and Call Center Systems User Account Management Software Updates and Patching Vendor Management Asset Management Documentation and Reporting Project Coordination<br>Preferred Knowledge- Office 365 administration (Exchange Online, Share Point, Teams, Entra ID, security and compliance).- PBX configuration and administration.- Call center environment experience.- Virtualization (Hyper-V or VMware).- ITSM / ticketing system experience.<br>Qualifications Bachelor's degree in engineering, computer science, or related field5+ years' experience as System Administrator Strong analytical skills<br>Working Location: Masr El Gedida<br>Please apply through this job post or send your CV to marway@digitechteam.com

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span><span><span><span><span><span>A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient &amp; seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.</span></span></span></span></span></span></span></p><br><p><span><span><span><span><span><span><span>At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.</span></span></span></span></span></span></span></p><br><p><span><span><span><span><span><span><span>We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.</span></span></span></span></span></span></span></p><br><ul><li><span><span><span><span><span><span>Managing and overseeing AlAhly Momkn's IT infrastructure while leading a team of system administrators.</span></span></span></span></span></span></li><li><span><span><span><span><span>Ensure efficient system operations and optimal team performance.</span></span></span></span></span></li><li><span><span><span><span><span>Design, Install, configure, and maintain Windows-based servers and workstation environments.</span></span></span></span></span></li><li><span><span><span><span>Design, Install, configure, and maintain virtualization environment (VMware ESXi &amp;VCenter)</span></span></span></span></li><li><span><span><span><span>Design, Install, configure, and maintain NAS and SAN storage.</span></span></span></span></li><li><span><span><span><span>Implementation and Configuration of Virtualization Desktop System, Remote Desktop System.</span></span></span></span></li><li><span><span><span><span>Perform regular system backups.</span></span></span></span></li><li><span><span><span><span>Manage user accounts, permissions, and access control.</span></span></span></span></li><li><span><span><span><span>Configure and manage network-related services, such as DNS, DHCP, and server firewalls.</span></span></span></span></li></ul><br><span>Requirements</span><ul><li><span><span><span><span><span><span><span><span><span>Bachelor’s degree in engineering, Computer science, or a related IT field</span></span></span></span></span></span></span></span></span></li><li><span><span><span><span><span>6-8 years of experience in System Administration.</span></span></span></span></span></li><li><span><span><span><span><span>Experience in Windows Servers, IBM storage, VMware, Veeam, Commvault &amp; Kaspersky is a must.</span></span></span></span></span></li><li><span><span><span><span><span>Additional certifications (MCITP, VCP, VMCE) are often preferred.</span></span></span></span></span></li><li><span><span><span><span><span>Excellent problem-solving and communication abilities</span></span></span></span></span></li><li><span><span><span><span><span>Strong communication and collaboration skills to work effectively with cross-functional teams.</span></span></span></span></span></li></ul><br><span>Benefits</span><ul><li><span><span><span><span>Embark on an exciting journey with the Fin tech Experts.</span></span></span></span></li><li><span><span><span><span>Join a workplace that actively encourages and supports all talents.</span></span></span></span></li><li><span><span><span><span>A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.</span></span></span></span></li><li><span><span><span><span>Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.</span></span></span></span></li></ul><br> </div>

<p>ABOUT THE ROLE We are looking for a mid-senior level IT professional to join our IT team and take ownership of day-to-day IT operations, user support, systems administration, and security across the organization. This role is ideal for someone who is comfortable working independently, troubleshooting complex technical issues, managing Microsoft 365 environments, supporting end users, and working with external vendors and technology partners. The successful candidate should be both hands-on and proactive, with a strong focus on improving IT processes, security, and the overall employee experience.</p><p>KEY RESPONSIBILITIES</p><p>IT Operations &amp; Systems Administration</p><ul><li>Administer and support Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Teams, and related services.</li><li>Manage user accounts, licenses, groups, permissions, MFA, and access controls.</li><li>Support Windows and macOS devices, including configuration, troubleshooting, software deployment, and lifecycle management.</li><li>Manage endpoint management and monitoring tools such as Datto RMM, Intune, or equivalent platforms.</li><li>Support networking infrastructure, including Wi-Fi, switches, VPNs, firewalls, DNS, DHCP, and related services.</li><li>Maintain IT systems, documentation, configurations, and asset records.</li><li>Assist with server, cloud, and infrastructure projects as required.</li></ul><p>End User Support</p><ul><li>Provide Tier 2/Tier 3 technical support for hardware, software, networking, Microsoft 365, and business applications.</li><li>Troubleshoot complex issues that cannot be resolved through standard helpdesk procedures.</li><li>Support executives and senior leadership with a high level of professionalism and responsiveness.</li><li>Assist users with onboarding, offboarding, device setup, application access, and account configuration.</li><li>Provide remote and occasional onsite support.</li><li>Develop and maintain internal knowledge base articles and technical documentation.</li></ul><p>Cybersecurity</p><ul><li>Assist with implementation and maintenance of IT security controls.</li><li>Monitor and respond to security alerts and suspicious activity.</li><li>Manage and troubleshoot MFA, conditional access, endpoint security, email security, and access controls.</li><li>Support email security platforms such as Barracuda, Mimecast, or equivalent.</li><li>Assist with phishing investigations, email quarantine, malware alerts, and security incidents.</li><li>Help maintain security policies and ensure users follow IT security best practices.</li><li>Participate in security awareness and cybersecurity training initiatives.</li></ul><p>IT Projects</p><ul><li>Participate in and lead technical projects from planning through implementation.</li><li>Assist with Microsoft 365 migrations, tenant migrations, domain/DNS changes, application deployments, and infrastructure upgrades.</li><li>Evaluate new technologies and make recommendations based on business requirements.</li><li>Work with vendors, MSPs, software providers, and consultants.</li><li>Create project documentation and ensure successful handover into IT operations.</li></ul><p>Automation &amp; Process Improvement</p><ul><li>Identify repetitive IT tasks and opportunities for automation.</li><li>Develop and maintain workflows using tools such as Power Automate, PowerShell, or similar technologies.</li><li>Improve onboarding, offboarding, access management, software deployment, and IT support processes.</li><li>Develop standardized procedures and documentation to improve operational efficiency.</li></ul><p>The ideal candidate is someone who:</p><ul><li>Thinks beyond simply closing tickets and looks for the root cause of problems.</li><li>Can independently troubleshoot and resolve technical issues.</li><li>Is comfortable taking ownership of IT systems and projects.</li><li>Has strong attention to security and understands the importance of protecting company data.</li><li>Communicates technical information clearly to both technical and non-technical users.</li><li>Is organized and able to manage multiple priorities.</li><li>Takes initiative and identifies opportunities to improve IT operations.</li><li>Can work effectively with both internal stakeholders and external technology vendors.</li><li>Is willing to learn new technologies and adapt to a constantly changing IT environment.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor from computer science or any other related field</p><p>3+ years of experience in IT support, systems administration, IT operations, or a related role.</p><p>Strong experience supporting Microsoft 365 and Entra ID.</p><p>Experience administering Windows environments and supporting macOS devices.</p><p>Strong troubleshooting and problem-solving skills across hardware, software, networking, and cloud services.</p><p>Experience with endpoint management/RMM platforms.</p><p>Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and firewalls.</p><p>Experience with cybersecurity tools and best practices.</p><p>Strong understanding of identity and access management, MFA, and least-privilege principles.</p><p>Experience with PowerShell or another scripting/automation language.</p><p>Strong written and verbal communication skills.</p><p>Ability to work independently and prioritize competing requests.</p><p>Fluent in English and Arabic</p><p>Manage 30+ persons to include UAE and Egypt team across different time zones (MENA, Europe, Asia)</p>

A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.<br>At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.<br>We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.<br><br> Managing and overseeing AlAhly Momkn's IT infrastructure while leading a team of system administrators.<br> Ensure efficient system operations and optimal team performance.<br> Design, Install, configure, and maintain Windows-based servers and workstation environments.<br> Design, Install, configure, and maintain virtualization environment (VMware ESXi &VCenter)<br> Design, Install, configure, and maintain NAS and SAN storage.<br> Implementation and Configuration of Virtualization Desktop System, Remote Desktop System.<br> Perform regular system backups.<br> Manage user accounts, permissions, and access control.<br> Configure and manage network-related services, such as DNS, DHCP, and server firewalls.<br> <br><br><br>Requirements<br><br><br> Bachelor’s degree in engineering, Computer science, or a related IT field<br> 6-8 years of experience in System Administration.<br> Experience in Windows Servers, IBM storage, VMware, Veeam, Commvault & Kaspersky is a must.<br> Additional certifications (MCITP, VCP, VMCE) are often preferred.<br> Excellent problem-solving and communication abilities<br> Strong communication and collaboration skills to work effectively with cross-functional teams.<br> <br><br><br>Benefits<br><br> Embark on an exciting journey with the Fin tech Experts.<br> Join a workplace that actively encourages and supports all talents.<br> A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.<br> Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.<br><br>Skills: 3-4 years in Engineering or IT Application Support. <br> Fin-tech background is a plus. <br> Accepting on-call process. <br> Strong understanding of application support processes and best practices. <br> Strong Linux knowledge (scripting, searching, operating, etc.) <br> Strong SQL/PL SQL knowledge. <br> Organized with a highly focused attention to detail. <br> Strong result-oriented and customer-focused mentality.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>ABOUT THE ROLE We are looking for a mid-senior level IT professional to join our IT team and take ownership of day-to-day IT operations, user support, systems administration, and security across the organization.<br> This role is ideal for someone who is comfortable working independently, troubleshooting complex technical issues, managing Microsoft 365 environments, supporting end users, and working with external vendors and technology partners.<br> The successful candidate should be both hands-on and proactive, with a strong focus on improving IT processes, security, and the overall employee experience.<br> KEY RESPONSIBILITIES IT Operations &amp; Systems Administration · Administer and support Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Teams, and related services.<br> · Manage user accounts, licenses, groups, permissions, MFA, and access controls.<br> · Support Windows and macOS devices, including configuration, troubleshooting, software deployment, and lifecycle management.<br> · Manage endpoint management and monitoring tools such as Datto RMM, Intune, or equivalent platforms.<br> · Support networking infrastructure, including Wi-Fi, switches, VPNs, firewalls, DNS, DHCP, and related services.<br> · Maintain IT systems, documentation, configurations, and asset records.<br> · Assist with server, cloud, and infrastructure projects as required.<br> End User Support · Provide Tier 2/Tier 3 technical support for hardware, software, networking, Microsoft 365, and business applications.<br> · Troubleshoot complex issues that cannot be resolved through standard helpdesk procedures.<br> · Support executives and senior leadership with a high level of professionalism and responsiveness.<br> · Assist users with onboarding, offboarding, device setup, application access, and account configuration.<br> · Provide remote and occasional onsite support.<br> · Develop and maintain internal knowledge base articles and technical documentation.<br> Cybersecurity · Assist with implementation and maintenance of IT security controls.<br> · Monitor and respond to security alerts and suspicious activity.<br> · Manage and troubleshoot MFA, conditional access, endpoint security, email security, and access controls.<br> · Support email security platforms such as Barracuda, Mimecast, or equivalent.<br> · Assist with phishing investigations, email quarantine, malware alerts, and security incidents.<br> · Help maintain security policies and ensure users follow IT security best practices.<br> · Participate in security awareness and cybersecurity training initiatives.<br> IT Projects · Participate in and lead technical projects from planning through implementation.<br> · Assist with Microsoft 365 migrations, tenant migrations, domain/DNS changes, application deployments, and infrastructure upgrades.<br> · Evaluate new technologies and make recommendations based on business requirements.<br> · Work with vendors, MSPs, software providers, and consultants.<br> · Create project documentation and ensure successful handover into IT operations.<br> Automation &amp; Process Improvement · Identify repetitive IT tasks and opportunities for automation.<br> · Develop and maintain workflows using tools such as Power Automate, PowerShell, or similar technologies.<br> · Improve onboarding, offboarding, access management, software deployment, and IT support processes.<br> · Develop standardized procedures and documentation to improve operational efficiency.<br> Bachelor from computer science or any other related field 3+ years of experience in IT support, systems administration, IT operations, or a related role.<br> Strong experience supporting Microsoft 365 and Entra ID.<br> Experience administering Windows environments and supporting macOS devices.<br> Strong troubleshooting and problem-solving skills across hardware, software, networking, and cloud services.<br> Experience with endpoint management/RMM platforms.<br> Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and firewalls.<br> Experience with cybersecurity tools and best practices.<br> Strong understanding of identity and access management, MFA, and least-privilege principles.<br> Experience with PowerShell or another scripting/automation language.<br> Strong written and verbal communication skills.<br> Ability to work independently and prioritize competing requests.<br> Fluent in English and Arabic Manage 30+ persons to include UAE and Egypt team across different time zones (MENA, Europe, Asia) The ideal candidate is someone who: · Thinks beyond simply closing tickets and looks for the root cause of problems.<br> · Can independently troubleshoot and resolve technical issues.<br> · Is comfortable taking ownership of IT systems and projects.<br> · Has strong attention to security and understands the importance of protecting company data.<br> · Communicates technical information clearly to both technical and non-technical users.<br> · Is organized and able to manage multiple priorities.<br> · Takes initiative and identifies opportunities to improve IT operations.<br> · Can work effectively with both internal stakeholders and external technology vendors.<br> · Is willing to learn new technologies and adapt to a constantly changing IT environment.<br></span> </div>

Job Description About the Role We are seeking an experienced Microsoft Dynamics CRM Manager to lead our Customer Relationship Management initiatives and oversee the implementation, customization, and optimization of our Dynamics 365 platform. This role will drive CRM strategy, manage technical teams, and ensure successful delivery of CRM solutions that support business growth and customer engagement across digital banking services. The ideal candidate will have strong experience in Microsoft Dynamics CRM (on-premises) implementations, integrations with enterprise systems, and leadership of CRM development teams. Key Responsibilities CRM Strategy & Leadership Define and execute CRM strategy aligned with business objectives. Lead the planning, design, and implementation of Microsoft Dynamics CRM solutions. Act as the primary point of contact for all CRM initiatives. Lead and mentor CRM developers and technical teams. Implementation & Technical Management Oversee full lifecycle CRM implementation projects. Manage Dynamics CRM infrastructure and system performance. Design and implement customizations including:Entities Forms Views Workflows Business process flows Plugins Manage integrations with enterprise platforms such as core banking systems, telephony platforms, and marketing tools. System Optimization Monitor CRM performance and implement improvements. Manage CRM governance including security roles and data standards. Provide expert troubleshooting and technical support. Conduct regular system audits and health checks. Required Qualifications Experience8+ years experience with Microsoft Dynamics CRM / Dynamics 365Minimum 3 years in a CRM leadership or management role Proven experience delivering end-to-end CRM implementation projects Technical Skills Dynamics CRM customization and configuration C# plugin development Dynamics CRM SDKWeb APIs and integrations Power Automate Azure Logic Apps SQL Server & SSRSActive Directory & IISPower BIProfessional Skills Strong leadership and stakeholder management Project management experience (Agile / Scrum) Excellent communication and analytical skills Preferred Qualifications Experience within digital banking or financial services Integration experience with core banking systems such as Temenos CRM data migration and ETL tools (SSIS, Kingsway Soft) Azure Dev Ops experience Microsoft Dynamics certifications (MB-200, MB-210, MB-220, MB-230)

<p></p><h3>Key Responsibilities</h3><ul><li><p>Maintain and manage essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware across the University.</p></li><li><p>Manage and support business-critical IT systems and services to ensure reliable, secure, and efficient operations across the University.</p></li><li><p>Perform server administration tasks, including user and group management, security permissions, Group Policies, and print services. Research event-log warnings and errors and monitor system resources to ensure optimal system performance and stability.</p></li><li><p>Install, configure, and maintain software and hardware solutions, including AWS Cloud, ESXi Hypervisor, Veeam Backup, and Kaspersky EDR Server, across both on-premises and cloud environments.</p></li><li><p>Manage network servers and technology infrastructure, ensuring data security, system availability, and efficient performance.</p></li><li><p>Set up user accounts, workstations, and required IT resources for new employees, ensuring a smooth and efficient onboarding process.</p></li><li><p>Monitor system performance and maintain IT systems in accordance with established requirements and standards, identifying and resolving technical issues promptly.</p></li><li><p>Provide technical support to the Help Desk and other University departments by troubleshooting issues, identifying root causes, and implementing appropriate solutions.</p></li><li><p>Conduct routine and scheduled audits of IT systems, including backup systems, to ensure data integrity, system availability, and disaster recovery readiness.</p></li><li><p>Implement and maintain IT security measures, including access controls, firewalls, endpoint protection, and regular data backups.</p></li><li><p>Keep up to date with emerging technologies, IT trends, and best practices to enhance technical expertise and support the effective adoption of new technologies across the University.</p></li><li><p>Create, maintain, and regularly update an internal IT knowledge base/wiki containing technical documentation, user manuals, procedures, and IT policies to facilitate knowledge sharing and operational continuity.</p></li><li><p>Collaborate with relevant University departments to migrate Microsoft Access databases to SQL databases based on operational and business requirements.</p></li><li><p>Manage Google Workspace Administration and University email services to ensure efficient communication, collaboration, and secure access for staff and users.</p></li><li><p>Manage QNAP NAS storage systems and perform daily monitoring and checks to ensure data availability, storage integrity, and system reliability.</p></li><li><p>Perform backup restoration through Veeam when required, ensuring timely and secure data recovery.</p></li><li><p>Perform any other related IT duties and responsibilities as assigned by the University.</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.</p></li><li><p>Minimum of 3–5 years of relevant experience in IT infrastructure, systems administration, or a similar role.</p></li><li><p>Strong knowledge of Windows Server administration, Active Directory, Group Policy, user and group management, and security permissions.</p></li><li><p>Hands-on experience with server virtualization technologies, particularly VMware ESXi/Hypervisor.</p></li><li><p>Good knowledge and practical experience with backup and disaster recovery solutions, preferably Veeam Backup.</p></li><li><p>Experience in managing endpoint security solutions, preferably Kaspersky EDR or similar security platforms.</p></li><li><p>Experience with cloud environments, preferably AWS Cloud.</p></li><li><p>Good understanding of network infrastructure, TCP/IP, DNS, DHCP, firewalls, and network security.</p></li><li><p>Experience in managing email and collaboration platforms, preferably Google Workspace / Google Admin.</p></li><li><p>Experience with NAS storage solutions, preferably QNAP.</p></li><li><p>Knowledge of Microsoft Access and SQL databases, with the ability to support database migration and integration.</p></li><li><p>Strong troubleshooting and problem-solving skills, with the ability to identify root causes and implement effective solutions.</p></li><li><p>Good understanding of IT security principles, access control, data protection, backup, and disaster recovery.</p></li><li><p>Ability to monitor system performance, analyze event logs, and proactively identify potential technical issues.</p></li><li><p>Strong documentation and knowledge-sharing skills, including the ability to prepare technical manuals, procedures, and IT policies.</p></li><li><p>Good communication and interpersonal skills, with the ability to provide technical support to staff across different University departments.</p></li><li><p>Ability to work independently and as part of a team in a fast-paced academic environment.</p></li><li><p>Strong commitment to confidentiality, data security, and compliance with University IT policies and procedures.</p></li><li><p>Ability and willingness to stay updated with emerging technologies and continuously develop technical knowledge.</p></li><li><p>Good command of English, both written and spoken.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>ABOUT THE ROLE<br> </strong>We are looking for a mid-senior level IT professional to join our IT team and take ownership of day-to-day IT operations, user support, systems administration, and security across the organization.</p><br><p>This role is ideal for someone who is comfortable working independently, troubleshooting complex technical issues, managing Microsoft 365 environments, supporting end users, and working with external vendors and technology partners. The successful candidate should be both hands-on and proactive, with a strong focus on improving IT processes, security, and the overall employee experience.</p><br><strong>KEY RESPONSIBILITIES</strong><p><strong>IT Operations &amp; Systems Administration</strong></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Administer and support Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Teams, and related services. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage user accounts, licenses, groups, permissions, MFA, and access controls. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support Windows and macOS devices, including configuration, troubleshooting, software deployment, and lifecycle management. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage endpoint management and monitoring tools such as Datto RMM, Intune, or equivalent platforms. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support networking infrastructure, including Wi-Fi, switches, VPNs, firewalls, DNS, DHCP, and related services. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain IT systems, documentation, configurations, and asset records. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with server, cloud, and infrastructure projects as required. </p><br><p><strong>End User Support</strong></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide Tier 2/Tier 3 technical support for hardware, software, networking, Microsoft 365, and business applications. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Troubleshoot complex issues that cannot be resolved through standard helpdesk procedures. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support executives and senior leadership with a high level of professionalism and responsiveness. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist users with onboarding, offboarding, device setup, application access, and account configuration. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide remote and occasional onsite support. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and maintain internal knowledge base articles and technical documentation. </p><br><p><strong>Cybersecurity</strong></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with implementation and maintenance of IT security controls. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor and respond to security alerts and suspicious activity. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage and troubleshoot MFA, conditional access, endpoint security, email security, and access controls. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support email security platforms such as Barracuda, Mimecast, or equivalent. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with phishing investigations, email quarantine, malware alerts, and security incidents. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Help maintain security policies and ensure users follow IT security best practices. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in security awareness and cybersecurity training initiatives. </p><br><p><strong>IT Projects</strong></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in and lead technical projects from planning through implementation. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with Microsoft 365 migrations, tenant migrations, domain/DNS changes, application deployments, and infrastructure upgrades. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Evaluate new technologies and make recommendations based on business requirements. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with vendors, MSPs, software providers, and consultants. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create project documentation and ensure successful handover into IT operations. </p><br><p><strong>Automation &amp; Process Improvement</strong></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify repetitive IT tasks and opportunities for automation. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and maintain workflows using tools such as Power Automate, PowerShell, or similar technologies. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Improve onboarding, offboarding, access management, software deployment, and IT support processes. </p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop standardized procedures and documentation to improve operational efficiency. </p><br> </div>

<p><strong>Reports to:</strong> Senior Director, HR Operations </p><p><br></p><p><strong>Role Purpose:</strong></p><p>The Manager, HRIS is responsible for the management, optimization and transformation of the University’s Human Resource Information Systems (HRIS), including leading the migration from SuccessFactors to Oracle HCM and any future HR system. Acting as a bridge between HR, IT and service providers, the role ensures data integrity, system efficiency and minimal disruption to HR operations through data governance, process automation, reporting, stakeholder support and vendor coordination.</p><p><br></p><p><strong>Core Responsibilities </strong></p><ul><li>HRIS Migration and Implementation: Lead the migration of the HRIS from SuccessFactors to Oracle, and any future HR system, covering planning, data migration and validation, system configuration and testing, process alignment, user training, periodic awareness sessions and post go-live support, in coordination with IT, HR stakeholders and the service provider</li><li>Data Quality and Cleansing: Lead ongoing and pre-migration data cleansing by correcting incomplete, inaccurate, duplicate or outdated employee records, and set data quality standards and validation controls with HR stakeholders and data owners</li><li>Systems Optimization and Reporting: Automate and streamline HR processes to minimize manual work, and oversee accurate real-time and periodic HR reports that support operations and decision-making</li><li>HR Reporting and Workforce Analytics: Design and maintain HR dashboards and periodic reports on headcount, recruitment, turnover, vacancies, leave, demographics and compensation, produce ad-hoc workforce analysis, and issue monthly reports to internal and external stakeholders</li><li>Set reporting standards, definitions and controls to ensure accurate and consistent HR data and KPIs across the University</li><li>Document Review and Summarization: Review and summarize documents as required, including Functional Design Document</li><li>System Performance Enhancement: Monitor and improve HRIS functionality through testing, upgrades and issue resolution with stakeholders and vendors</li><li>Process Management: Develop, communicate and enforce HRIS workflows aligned with the new system, maintain system stability and address user concerns</li><li>Stakeholder Communication and Training: Communicate system changes to HR teams and end users, and deliver training and awareness sessions to enable effective use of HRIS tools</li><li>Vendor and Budget Coordination: Collaborate on vendor contracts, budget planning and service evaluations to optimize cost and user satisfaction</li><li>Additional Responsibilities: Undertake additional responsibilities and initiatives as assigned, in support of the University’s needs</li></ul><p><br></p><p><strong>Qualifications and Skills:</strong></p><p><strong>Education and Experience: </strong></p><ul><li>Bachelor’s degree in computer science, information systems, business administration or human resources</li><li>Minimum 10 years of progressive experience in HRIS in a multi-cultural environment</li><li>Proven experience implementing all Oracle HCM modules and leading HR system migrations</li><li>Professional qualification in Human Resources or Oracle HCM certification is an advantage</li></ul><p><br></p><p><strong>Technical Skills: </strong></p><ul><li>In-depth knowledge of Oracle HCM across all modules, with working knowledge of SAP SuccessFactors</li><li>Proven ability to manage system configuration, upgrades, testing and troubleshooting</li><li>Strong skills in data migration, validation, cleansing and data quality controls</li><li>Ability to lead cross-functional implementation projects with IT, HR and external service providers</li><li>Strong analytical, planning and organizational skills, with the ability to adapt to changing priorities and tight deadlines</li><li>Good in spoken and written English and Arabic, with strong communication and interpersonal skills, and ability to influence stakeholders effectively</li></ul><p><br></p><p><em> This position is open until November 5, 2026</em></p><p><br></p><p><em>Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted. </em></p><p><br></p><p>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply." </p><p><br></p><p><strong><em>“We thank all individuals who have expressed interest in working at The American University in Cairo.”</em></strong></p>

<div> <p> <strong>JOB SUMMARY </strong> </p> <p> </p> <p>Contributes advanced knowledge and skill in Management Information Services (MIS) technology and general hospitality business knowledge to support cluster and technology objectives. This position is responsible for assisting hotel management with MIS technology planning, decision-making, implementation, and maintenance. The position may direct the work of hotel or technicians and interfaces with vendors, owners, executive committee and hotel staff.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area.</p> <p>OR</p> <p> 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Managing MIS Technology Projects</strong> </p> <p> Creates and maintains MIS technology plans.</p> <p> Coordinates and implements communications for all new MIS applications/system installations and problem resolution.</p> <p> Provides project support for new MIS roll-outs/implementations.</p> <p> Leads project work as needed.</p> <p> Provides end-user support to hotel staff and business center.</p> <p> Writes proposals, analyses, projects, or cost-models.</p> <p> Provides timely, accurate, and detailed status reports as requested.</p> <p> </p> <p> <strong>Providing MIS Technical Systems Support and Consultation</strong> </p> <p> Evaluates and makes recommendations regarding technology/asset life-cycles.</p> <p> Foresees, identifies and ensures resolution of MIS system(s) performance problems.</p> <p> Certifies software applications for use at properties.</p> <p> Consults with properties on all aspects of information technology.</p> <p> Executes property disaster recovery and business continuity as it relates to technology.</p> <p> Responsible for property compliance with appropriate company Policy and Information Security Manual and takes action to address deficiencies.</p> <p> Determines solutions and implements per cluster SOPs.</p> <p> Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management.</p> <p> Reviews vendor proposals and selects appropriate vendor for local technologies/hardware.</p> <p> Ensures compliance to technology-related vendor contracts.</p> <p> Ensures properties are securing and maintaining technology assets accordance with company policies and standards.</p> <p> Uses knowledge to solve support issues and train/develop junior employees.</p> <p> Manages information technology security compliance and ensures proper implementation of security measures</p> <p> Manages reporting and compliance efforts for assigned area.</p> <p> Creates and maintains secure server environment.</p> <p> Performs server backups and routine/non-routine preventative maintenance.</p> <p> Ensures that adequate bandwidth exists and that circuits are secured.</p> <p> Communicates and ensures implementation of information technology standards and best practices</p> <p> Provides exceptional customer service.</p> <p> </p> <p> <strong>Forecasting and Complying within Budgets </strong> </p> <p> Ensures that property management have realistically budgeted and prioritized department operating budgets based on anticipated information technology projects and property support/needs requirements.</p> <p> Possesses in-depth understanding of the financial dynamics of property operations and applies knowledge/judgment to assist management in achieving technology-related goals.</p> <p> Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges.</p> <p> Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.</p> <p> </p> <p> <strong>Managing and Conducting Human Resource Activities </strong> </p> <p> Maintains direct responsibility for area system managers and to their teams.</p> <p> Provides work direction to property-based systems technicians and managers.</p> <p> Responsible for hiring, training, development, compensation, performance management of direct reports and team. Additionally, provides input and guidance to property management for their systems managers/technicians (hiring, performance, development needs).</p> <p> Accountable for coverage models and scheduling of team to ensure adequate cluster technology support.</p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

Required tasks:<ul><li>Follow up on database programs and email.</li><li>Manage online filing systems and various records.</li><li>Develop and implement new administrative systems such as record management.</li><li>Record office expenses and manage the budget.</li><li>Organize office layout and maintain supplies and equipment.</li><li>Maintain the state of the office and arrange necessary repairs.</li><li>Organize meetings with staff and write the agenda.</li><li>Oversee the recruitment of new staff, including at times training and induction.</li><li>Ensure adequate staffing levels to cover absences and meet business needs.</li><li>Carry out staff appraisals and manage performance and staff discipline.</li><li>Delegate work to staff and manage workloads.</li><li>Implement and promote the equality and diversity policy.</li><li>Write reports for senior management and deliver presentations.</li><li>Respond to customer inquiries and complaints directly.</li><li>Review and update health and safety policies and ensure compliance.</li></ul><p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, social insurance, overtime</li></ul>

Required Tasks:<ul><li>Monitoring database programs and email.</li><li>Managing online filing systems and various records.</li><li>Developing and implementing new administrative systems such as record management.</li><li>Recording office expenses and managing the budget.</li><li>Organizing office layout and maintaining supplies and equipment.</li><li>Maintaining the office condition and arranging necessary repairs.</li><li>Organizing meetings with staff and writing the agenda.</li><li>Overseeing the recruitment of new staff, including sometimes training and induction.</li><li>Ensuring adequate staffing levels to cover absences and meet business needs.</li><li>Conducting staff appraisals and managing performance and employee discipline.</li><li>Delegating work to staff and managing workloads.</li><li>Implementing and promoting equality and diversity policy.</li><li>Writing reports for senior management and delivering presentations.</li><li>Responding to customer inquiries and complaints directly.</li><li>Reviewing and updating health and safety policies and ensuring compliance with them.</li></ul><p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, social security, overtime</li></ul>

Required tasks: Monitoring database software and email. Handling part of the HR duties. Receiving, reviewing, and submitting reports to and from the General Manager. Developing and implementing new administrative systems such as records management. Writing reports for senior management and delivering presentations. Responding directly to customer inquiries and complaints. Recording office expenses and managing the budget. Supervising the recruitment of new staff, including occasional training and mentoring. Organizing office layout and maintaining supplies and equipment. Maintaining office condition and arranging necessary repairs. Organizing meetings with staff and drafting agendas. Ensuring adequate staffing levels to cover absences and meet business needs. Conducting staff appraisals, managing performance, and handling employee discipline. Delegating work to staff and managing workloads. Implementing and promoting equality and diversity policies. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning shift only</li><li>Benefits: Social insurance, transportation allowance, overtime</li></ul>