وظائف مدير شبكات في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Position Summary</strong></p><br><br><br><p>The Research Network Administrator holds the responsibility for managing and sustaining the network, servers, databases, and software platforms that underpin survey research activities.</p><br><br><p>This role is crucial for ensuring secure data collection, consistent system performance, and compliance with data privacy and security standards.</p><br><br><br>Key Responsibilities<ul><li>Install, configure, and maintain network infrastructure supporting survey research activities.</li><li>Administer survey platforms and databases used for data collection and reporting.</li><li>Monitor network performance and troubleshoot connectivity, hardware, and software issues.</li><li>Ensure data security, backup, disaster recovery, and system availability.</li><li>Support researchers with survey deployment, user access, and technical issues.</li><li>Maintain user accounts, permissions, and authentication systems.</li><li>Collaborate with research teams to implement new technologies and improve survey processes.</li><li>Document network configurations, system changes, and technical procedures.</li><li>Ensure compliance with organizational policies and applicable data protection regulations.</li><li>Perform software updates, patches, and preventive maintenance.</li></ul>Required Qualifications<ul><li>Experience in network administration or IT systems support.</li><li>Knowledge of:<ul><li>TCP/IP networking</li><li>Windows and/or Linux server administration</li><li>Database management (SQL Server, MySQL, PostgreSQL)</li><li>Cloud platforms (AWS, Azure, or Google Cloud)</li><li>Network security and firewalls</li></ul></li><li>Experience supporting research or survey platforms is preferred.</li><li>Strong troubleshooting and analytical skills.</li></ul>Preferred Skills<ul><li>Familiarity with survey software such as Qualtrics, REDCap, SurveyMonkey, or LimeSurvey.</li><li>Understanding of research data management and statistical software.</li><li>Knowledge of cybersecurity best practices.</li><li>Experience with virtualization and backup solutions.</li><li>Strong communication and project management skills.</li></ul>Typical Duties<ul><li>Monitor system uptime and performance.</li><li>Resolve technical support tickets.</li><li>Manage network equipment and server infrastructure.</li><li>Secure sensitive research data.</li><li>Coordinate software upgrades and testing.</li><li>Generate system performance reports.</li><li>Train users on research technology tools.</li></ul>Work Environment<ul><li>Office, university, healthcare, government, or research institute setting.</li><li>May require occasional after-hours maintenance or on-call support.</li><li>Hybrid or remote work may be available depending on the organization.</li></ul> <br><br> </div>

About the Role<br>We are seeking a highly skilled and results-oriented IT Infrastructure & Service Management Specialist to join our Information Technology team. This role is responsible for ensuring the stability, security, availability, and continuous improvement of the organization's IT infrastructure while delivering high-quality IT services aligned with business objectives. The successful candidate will possess strong technical expertise across infrastructure, networking, cloud platforms, virtualization, and IT Service Management (ITSM). This position requires a proactive professional with excellent analytical, communication, and problem-solving skills who can effectively manage enterprise infrastructure, support business-critical systems, and drive operational excellence.<br>Key Responsibilities:<br>Infrastructure Administration<br>Administer, monitor, maintain, and optimize enterprise IT infrastructure, ensuring maximum system availability and performance. Install, configure, upgrade, and maintain Windows Server, Linux, and other enterprise server operating systems. Manage Active Directory, Group Policy, DNS, DHCP, file services, and other core infrastructure services. Perform system health monitoring, capacity planning, performance tuning, and preventive maintenance. Develop and maintain infrastructure documentation, technical procedures, and operational standards. Ensure infrastructure compliance with organizational security policies and industry best practices.<br>Network Administration Configure, administer, and troubleshoot enterprise routing and switching environments. Monitor network performance and proactively resolve connectivity, latency, and performance issues. Manage LAN, WAN, VPN, wireless infrastructure, and network segmentation. Support firewall configurations, network security policies, and secure remote connectivity. Participate in network architecture planning and infrastructure expansion projects.<br>Cloud Infrastructure Management<br>Deploy, administer, and optimize cloud environments across Microsoft Azure, Amazon Web Services (AWS), and Oracle Cloud Infrastructure (OCI). Manage cloud resources, virtual networks, storage, identity management, backup, and disaster recovery solutions. Monitor cloud performance, availability, utilization, and cost optimization. Implement cloud governance, security controls, and operational best practices. Support cloud migration and digital transformation initiatives.<br>Virtualization & Data Center Operations Administer VMware and Microsoft Hyper-V virtualization platforms. Manage virtual machines, storage, resource allocation, clustering, snapshots, and backups. Optimize virtualization environments to improve scalability, resilience, and operational efficiency. Support business continuity and disaster recovery strategies.<br>IT Service Management<br>Lead the daily operation of IT Service Management processes in accordance with ITIL best practices. Manage customer-focused ticketing systems while ensuring compliance with established Service Level Agreements (SLAs). Monitor incident, problem, request, change, and asset management activities. Analyze recurring incidents and implement long-term corrective and preventive solutions. Develop service reports, KPIs, dashboards, and operational metrics for management. Drive continual service improvement initiatives across the IT organization.<br>Security & Compliance<br>Implement infrastructure security standards, policies, and controls. Monitor system vulnerabilities and coordinate remediation activities. Support endpoint protection, identity management, access control, and security auditing. Participate in disaster recovery planning, backup validation, and business continuity testing. Ensure compliance with organizational governance, regulatory requirements, and cybersecurity standards.<br>Project Delivery<br>Participate in infrastructure implementation, upgrade, migration, and modernization projects. Collaborate with vendors, external partners, and internal stakeholders throughout project lifecycles. Provide technical recommendations to improve infrastructure reliability, scalability, and operational efficiency. Evaluate emerging technologies and recommend suitable solutions aligned with business objectives.<br>Technical Support<br>Provide advanced (Level 2/Level 3) technical support for infrastructure-related incidents. Troubleshoot complex hardware, software, networking, virtualization, and cloud-related issues. Mentor junior IT staff and provide technical guidance when required. Maintain high levels of customer satisfaction through timely issue resolution and effective communication.<br>Qualifications:<br>Education<br>Bachelor's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a related discipline.<br>Professional Experience<br>Proven experience in enterprise IT infrastructure administration and technical support. Demonstrated experience managing Windows Server and Linux environments. Strong practical experience with enterprise networking, including routing, switching, TCP/IP, VLANs, VPNs, DNS, and DHCP. Hands-on experience administering Microsoft Azure, AWS, and Oracle Cloud Infrastructure. Practical experience with VMware and Hyper-V virtualization platforms. Experience managing enterprise backup and disaster recovery solutions. Experience supporting enterprise security technologies and infrastructure. Demonstrated experience administering customer-focused IT Service Management and ticketing platforms. Experience participating in enterprise infrastructure implementation and migration projects.<br>Required Technical Skills<br>Windows Server Administration Linux Administration Active Directory & Group Policy DNS, DHCP, TCP/IPRouting & Switching LAN/WAN Technologies VPN Technologies VMware Microsoft Hyper-VMicrosoft Azure Amazon Web Services (AWS) Oracle Cloud Infrastructure (OCI) Infrastructure Monitoring Backup & Disaster Recovery Endpoint Security Microsoft 365 Administration IT Service Management (ITSM) Enterprise Ticketing Systems Power Shell or Bash scripting is considered an advantage.<br>Certifications<br>The following certifications are highly desirable:ITIL Level 3 Service Management Framework Microsoft Certified (Azure) AWS Certified Oracle Cloud Infrastructure Certification VMware Certified Professional (VCP) Cisco CCNA or CCNP (preferred) Microsoft Windows Server Certifications (preferred)<br>Competencies<br>The successful candidate should demonstrate the following competencies:Customer Focus Teamwork and Collaboration Communication and Influencing Executing with Excellence Analytical Thinking Problem Solving Accountability Planning and Organization Adaptability and Continuous Learning Decision Making Results Orientation Time Management<br>Language Requirements<br>English: Fluent Arabic: Fluent or Professional Working Proficiency

<p>We are seeking an experienced and proactive Network Administrator to join our IT Infrastructure team. The successful candidate will be responsible for implementing, administering, monitoring, troubleshooting, and optimizing the organization's network infrastructure.</p><p>The ideal candidate should have strong hands-on experience with Fortinet firewalls, Cisco routing and switching, VLAN management, network security, and enterprise networking technologies.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Medical Network Administrator, you will be responsible for managing and maintaining relationships with healthcare providers within our network, ensuring adequate coverage and high-quality service for our members. You will support provider onboarding, coordinate contracting activities, monitor network performance, and address provider-related inquiries and issues. The role involves collaborating with internal teams and healthcare providers to optimize network efficiency, ensure compliance with company standards, and contribute to the continuous development of our healthcare provider network.</p> <p> </p> Responsibilities <ul> <li>Act as the main point of contact for assigned client accounts, ensuring their needs are effectively addressed and met.</li> <li>Build and maintain strong, long-lasting client relationships through regular communication and support.</li> <li>Understand client requirements and work with internal teams to deliver tailored solutions and services.</li> <li>Monitor account performance, evaluate client satisfaction, and identify areas for improvement or growth.</li> <li>Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling services.</li> <li>Prepare and present regular reports and updates to clients regarding service delivery and performance metrics.</li> <li>Stay informed about industry trends and market developments to provide relevant insights to clients.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li>Bachelor's degree in business or a related field .</li> <li>1 3 years of experience in Medical Network, Provider Relations, or Contracting within a TPA or insurance company.</li> <li>Strong understanding of healthcare provider networks and insurance operations.</li> <li>Excellent communication, negotiation, and relationship management skills.</li> <li>Strong analytical and problem-solving abilities.</li> <li>Proficiency in Microsoft Office applications, especially Excel.</li> </ul><p></p></section>

<p><strong>* Bachelor's degree in Computer Science, Information Technology, or a related field.</strong></p><p><strong>* 3–5 years of experience as a System &amp; Network Administrator or similar role.</strong></p><p><strong>* Strong knowledge of Windows Server Administration (2016/2019/2022).</strong></p><p><strong>* Hands-on experience with Active Directory, DNS, DHCP, Group Policy, and File Servers.</strong></p><p><strong>* Strong experience with VMware and/or Hyper-V virtualization.</strong></p><p><strong>* Solid understanding of TCP/IP, VLAN, Routing, Switching, VPN, Wireless, and Network Security.</strong></p><p><strong>* Hands-on experience configuring and managing FortiGate and Sophos Firewalls.</strong></p><p><strong>* Experience with Veeam Backup &amp; Replication and Disaster Recovery solutions.</strong></p><p><strong>* Hands-on experience with Panasonic PBX Systems.</strong></p><p><strong>* Experience administering and supporting 3CX Phone System.</strong></p><p><strong>* Familiarity with endpoint security, antivirus solutions, and cybersecurity best practices.</strong></p><p><strong>Requirements</strong></p><p></p><p><strong>- Install, configure, and maintain Windows Server environments (2016/2019/2022).</strong></p><p>&nbsp;</p><p><strong>- Administer Active Directory, Domain Controllers, Group Policy, DNS, DHCP, and File Servers.</strong></p><p>&nbsp;</p><p><strong>- Design, implement, configure, and maintain LAN, WAN, VPN, Wireless, and network infrastructure.</strong></p><p>&nbsp;</p><p><strong>- Configure, manage, and troubleshoot routers, switches, firewalls (FortiGate &amp; Sophos), VPN tunnels, and network security policies.</strong></p><p>&nbsp;</p><p><strong>- Monitor network performance, WAN connectivity, and proactively resolve infrastructure issues.</strong></p><p>&nbsp;</p><p><strong>- Install, configure, and maintain virtualization platforms (VMware &amp; Hyper-V).</strong></p><p>&nbsp;</p><p><strong>- Manage VMware infrastructure, virtual machines, clusters, and storage resources.</strong></p><p>&nbsp;</p><p><strong>- Administrator Veeam Backup &amp; Replication, create backup jobs, verify backup integrity, and support disaster recovery operations.</strong></p><p>&nbsp;</p><p><strong>- Install, configure, and maintain endpoint security, antivirus solutions, and security patches.</strong></p><p>&nbsp;</p><p><strong>- Apply Windows updates, firmware upgrades, and system patches to ensure infrastructure stability and security.</strong></p><p>&nbsp;</p><p><strong>- Monitor system health, storage utilization, and network availability to ensure maximum uptime.</strong></p><p>&nbsp;</p><p><strong>- Install, configure, administer, and troubleshoot Panasonic PBX Systems.</strong></p><p>&nbsp;</p><p><strong>- Administrator and support 3CX Phone System, including extensions, SIP trunks, IVR, Ring Groups, Call Queues, Call Routing, and reporting.</strong></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role summary As an Associate Engineer of IT Operations, you will be responsible for configuring and maintaining the company s IT infrastructure across multiple sites, providing second-line (L2) support, and collaborating with team members to deliver high-quality IT services. You will handle the complete configuration of network devices, including firewalls, and ensure seamless IT operations across stores, warehouses, and other locations. Additionally, you will work closely with L1/L2/L2 IT teams. The Associate Engineer will also contribute to IT projects, troubleshooting, and ensuring the continuous operation of IT systems, including network infrastructure, CCTV systems, and cloud services.</p><p>The following experience is relevant to us</p><p>IT Support &amp; Troubleshooting:</p><ul><li>Provide second-line (L2) technical support for hardware, software, and network issues across multiple sites.</li><li>Diagnose and resolve technical issues escalated from first-line support, ensuring minimal downtime and disruption for end-users.</li><li>Manage incidents and service requests in the Jira ticketing system following the IT incident management process, ensuring accurate documentation and timely resolution within the SLAs.</li><li>Manage escalated incidents from the IT Service Desk (L1), ensuring they are updated daily with high-quality troubleshooting steps and meaningful progress reports.</li><li>Use Slack for real-time communication and coordination with internal teams to resolve incidents and requests quickly and efficiently.</li><li>Prioritize and escalate issues to L3 as necessary, ensuring prompt and effective resolution to minimize business impact.</li><li>Communicate Major Incidents (P1/P2) / critical issues to IT leadership and key stakeholders to ensure visibility and awareness.</li><li>Ensure adherence to ITIL processes, including Incident Management, Request Fulfilment, Problem Management, Change Management, and Asset Management, within the tMart IT Operations team.</li></ul><p>Network Administration:</p><ul><li>Configure and maintain network devices, including firewalls, routers, switches, and Wi-Fi access points, ensuring full operational functionality.</li><li>Support the management of Active Directory, email accounts, and cloud services.</li><li>Monitor and troubleshoot internet connectivity, VPN issues, and network performance.</li></ul><p>New Site Deployments &amp; IT Infrastructure Maintenance:</p><ul><li>Lead the complete configuration of IT infrastructure for new sites, warehouses, and other locations, ensuring network and systems readiness.</li><li>Provide full configuration support for network devices, CCTV cameras, POS systems, and other hardware installations.</li><li>Provide on-ground support for L3 engineers during office setups and remote sites to ensure proper implementation.</li><li>Travel to multiple sites within the country for support, installations, and troubleshooting as needed.</li><li>And a valid driving license is required to visit the locations.</li></ul><p>CCTV &amp; Security Systems Support:</p><ul><li>Configure, maintain, and troubleshoot CCTV systems, ensuring their operational continuity and security compliance.</li><li>Ensure proper storage and retrieval of video recordings in line with company guidelines.</li></ul><p>Documentation &amp; Process Improvement:</p><ul><li>Maintain accurate IT asset inventory, including network devices.</li><li>Document troubleshooting guides, system configurations, and best practices to enhance IT support efficiency.</li><li>Identify areas for process automation and efficiency improvements within IT operations.</li></ul><p>Cross-Team Collaboration &amp; Stakeholder Engagement:</p><ul><li>Work closely with IT Operations engineers in different regions, other IT teams (L1/L2/L3), and cross-functional teams.</li><li>Support IT projects, upgrades, and initiatives aimed at improving infrastructure resilience.</li><li>Provide guidance and training to end-users on IT policies, procedures, and best practices.</li></ul><p>Skills Required</p><ul><li>Basic knowledge of network infrastructure, with familiarity in working with Fortinet devices for firewall and network setup.</li><li>Good problem-solving skills to assist in troubleshooting and resolving technical issues effectively.</li><li>Familiarity with real-time communication platforms like Slack to coordinate support and resolve issues effectively.</li><li>Understanding of networking fundamentals (TCP/IP, VLANs, DHCP, DNS) and security protocols (firewalls, VPNs, data encryption).</li><li>Experience with Microsoft 365, Active Directory, and basic knowledge with cloud platforms.</li><li>Competence in managing CCTV systems, ensuring security, proper installation, and data retention.</li><li>Ability to work collaboratively with internal teams and vendors to achieve business goals.</li><li>Ability to work flexible timing and perform after-hours tasks when required.</li><li>Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.</li><li>Ability to manage time effectively, prioritize tasks, and work independently in a fast-paced, multi-site environment.</li><li>Problem-solving skills, with the ability to identify issues and work toward solutions.</li><li>A basic knowledge and understanding of ITIL or IT Service Management practices is desirable.</li></ul><p>Qualifications</p><ul><li>Bachelor s Degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).</li><li>2-4 years of experience in IT support, network administrator, or systems administration.</li><li>Relevant IT certifications (e.g., CCNA, Fortinet NSE, CompTIA Network+) are highly desirable.</li><li>Proficiency in troubleshooting Windows and Linux systems, network devices, and security tools.</li><li>ITIL Foundation Certified (V3 / V4) - Preferred</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).</li><li>2-4 years of experience in IT support, network administrator, or systems administration.</li><li>Relevant IT certifications (e.g., CCNA, Fortinet NSE, CompTIA Network+) are highly desirable.</li><li>Proficiency in troubleshooting Windows and Linux systems, network devices, and security tools.</li><li>ITIL Foundation Certified (V3 / V4) - Preferred</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what’s meaningful, and demonstrate the value of their work.<br> We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages, with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions.<br> With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.<br> Role Overview The IT Support Technician is responsible for installing, configuring, and maintaining software, hardware, networks, and IT infrastructure.<br> The role ensures the efficient performance, security, and reliability of systems by monitoring operations, troubleshooting technical issues, maintaining IT assets, and supporting employees with day-to-day IT requirements.<br> The position also supports helpdesk activities, system administration, network maintenance, security monitoring, and coordination with the global IT team for issue escalation when required.<br> Role &amp; Responsibilities • Administer servers, laptops, and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, software deployment, security updates, and patches.<br> • Analyze, maintain, and implement LAN/WAN equipment and networks.<br> • Utilize and maintain the helpdesk tracking software, thus ensuring daily monitoring and completion of scheduled jobs.<br> • Update the inventory database of all IT equipment and software licenses.<br> • Report issues to the global IT team for escalation.<br> • Provide employees with IT equipment, email accounts for new joiners, internal transfers, and/or leavers, by setting up employee profiles, passwords, etc.<br> • Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.<br> • Conduct regular security monitoring to identify any possible intrusion (e.<br>g., hacking, etc.<br>). • Research and recommend an innovative, and when applicable, automated approach for the system.<br> • Comply with CARMA policies and procedures and support CARMA's mission and vision.<br> • Perform other job-related duties as assigned by the direct manager.<br> BA/BS or Technical Level in Computer Science, CCE, or any relevant field.<br> Experience as a System Administrator, Network Administrator, or similar role.<br> Help Desk experience.<br> Experience with networks (LAN, WAN) and patch management.<br> Relevant Microsoft Certification is preferred.<br> Good command of English.<br> Strong knowledge of Microsoft (MS) products.<br> Familiarity with various operating systems and platforms.<br></span> </div>

<b>Shape &amp; Create - And make it happen!</b> <p> </p> <p> </p> The Villeroy &amp; Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining &amp; Lifestyle and Bath &amp; Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries. Want to become part of us? #shapeandcreate <p> </p> <p> </p> <ul> <li>Configuring, maintaining, and troubleshooting a wide range of network devices, including routers, switches, firewalls (e.g., Cisco ASA, Palo Alto, FortiGate), and load balancers, along with wireless access points.</li> <li>Ensuring high network performance, security, and availability through continuous monitoring, proactive maintenance, and rapid incident response.</li> <li>Managing VPN solutions, network access control (NAC) systems, and other network-centric security mechanisms to protect V&amp;B's digital assets.</li> <li>Utilizing network monitoring and management tools (e.g., SolarWinds, PRTG, Zabbix) to identify, diagnose, and resolve complex network issues, performing thorough root cause analysis.</li> <li>Design, implement, and maintain robust, secure, and scalable LAN, WAN, and WLAN infrastructures across all locations.</li> <li>Develop and maintain comprehensive network documentation, including diagrams, configurations, and standard operating procedures.</li> <li>Collaborate with IT teams and external vendors to understand requirements, propose solutions, and implement new network services and technologies.</li> <li>Manage network addressing schemes (IPAM), implement and configure routing protocols (e.g., BGP, OSPF, EIGRP), and configure network devices for authentication and authorization services.</li> <li>Ensure strict compliance with company s IT security policies and industry best practices specifically related to network infrastructure.</li> <li>Participate actively in network capacity planning, disaster recovery initiatives, and business continuity planning relevant to network infrastructure.</li> <li>Provide specialized technical guidance and support to other IT teams and end-users on network-related issues, ensuring optimal network connectivity for all enterprise systems.</li> </ul> <p>Your Profile:</p> <ul> <li> Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a closely related field. </li> <li> A Master's degree is a Core networking certification such as CCNA, CCNP, or CompTIA Network+ is preferred. </li> <li> Highly Desirable: Specialized certifications in cloud networking (e.g., Azure Network Engineer Associate, Google Cloud Certified Network Engineer), advanced Cisco (CCIE), or specific firewall vendors (Palo Alto PCNSE, Fortinet NSE). </li> <li> 3-5 years of proven experience in a dedicated Network Engineer or Network Administrator role. </li> <li> Excellent command of the English language, both written and spoken, to facilitate global collaboration. </li> <li> Proficiency in Microsoft Office Suite for documentation and reporting. </li> <li> Deep knowledge of network protocols including TCP/IP, routing protocols (BGP, OSPF, EIGRP), and switching technologies (VLANs, STP). </li> <li> Extensive experience with network devices: Configuration, maintenance, and troubleshooting of routers, switches, firewalls, and load balancers. </li> <li> Strong grasp of network security: VPN management (IPSec, SSL), ACLs, IDS/IPS), and NAC solutions. </li> <li> Proficiency in network monitoring, diagnostic, and analysis tools. </li> </ul> <p> </p> <ul> <li> Excellent analytical, diagnostic, and problem-solving skills with a methodical approach to troubleshooting. </li> <li> Strong communication and collaboration skills, with the ability to articulate technical information clearly and effectively to diverse audiences (technical and non-technical stakeholders) and to create comprehensive documentation. </li> <li> Ability to work effectively in cross-functional teams, fostering positive relationships with development teams, business users, and other IT colleagues. </li> <li> A proactive individual who can anticipate potential issues, propose effective solutions, and take ownership of tasks to improve system reliability and performance. </li> <li> Highly detailed-oriented in configuration, monitoring, and problem diagnosis to prevent errors and ensure high-quality service delivery. </li> </ul> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <b>Think outside the box with us! #shapeandcreate</b>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a dedicated and experienced <strong>Systems Administrator</strong> to join our team. This is a <strong>FULL_TIME</strong>, fully remote position responsible for maintaining and enhancing our IT infrastructure. As an organisation committed to providing a safe, educational, and fun environment for young people, we rely on robust and secure technology to support our vital programmes. The ideal candidate will be a proactive problem-solver with a passion for technology and a desire to contribute to a meaningful cause. You will play a crucial role in ensuring the smooth operation of our systems, directly supporting our mission to help every young person graduate with a plan for their future, demonstrate good character, and live a healthy lifestyle.<br><strong>Responsibilities</strong><br>As a Systems Administrator, you will be responsible for the management, maintenance, and security of our IT environment. Key duties include:<br>* Installing, configuring, and maintaining servers, networks, and other critical IT infrastructure.<br>* Providing timely and effective technical support to our staff, troubleshooting hardware and software issues.<br>* Managing system security, including implementing security protocols, monitoring for threats, and performing regular updates.<br>* Overseeing data backup and recovery procedures to ensure data integrity and availability.<br>* Managing user accounts, permissions, and access rights across all systems.<br>* Monitoring system performance and reliability to ensure optimal operation.<br>* Developing and maintaining comprehensive documentation for IT processes, policies, and systems.<br>* Collaborating with various departments to assess and address their technology needs.<br><strong>Qualifications</strong><br>The successful candidate will possess a strong technical background and the ability to work independently in a remote setting. Essential qualifications include:<br>* Proven experience as a Systems Administrator, Network Administrator, or in a similar role.<br>* Strong knowledge of system administration, including network management (LAN/WAN), databases, and patch management.<br>* Familiarity with various operating systems and platforms, such as Windows Server and Linux.<br>* A solid understanding of IT security principles and data backup/recovery best practices.<br>* Excellent diagnostic and problem-solving skills.<br>* Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.<br>* Highly organised with the ability to manage multiple priorities effectively.<br>Desirable qualifications:<br>* Relevant professional certifications (e.g., CompTIA Network+, MCSA).<br>* Experience working within a non-profit organisation.<br>* Familiarity with cloud services (e.g., Microsoft 365, Google Workspace).<br><strong>Compensation</strong><br>This position offers a competitive hourly wage and the flexibility of fully remote work.<br></p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role summary As an Associate Engineer of IT Operations, you will be responsible for configuring and maintaining the company s IT infrastructure across multiple sites, providing second-line (L2) support, and collaborating with team members to deliver high-quality IT services. You will handle the complete configuration of network devices, including firewalls, and ensure seamless IT operations across stores, warehouses, and other locations. Additionally, you will work closely with L1/L2/L2 IT teams. The Associate Engineer will also contribute to IT projects, troubleshooting, and ensuring the continuous operation of IT systems, including network infrastructure, CCTV systems, and cloud services.</p><p>The following experience is relevant to us</p><p>IT Support &amp; Troubleshooting: Provide second-line (L2) technical support for hardware, software, and network issues across multiple sites. Diagnose and resolve technical issues escalated from first-line support, ensuring minimal downtime and disruption for end-users. Manage incidents and service requests in the Jira ticketing system following the IT incident management process, ensuring accurate documentation and timely resolution within the SLAs. Manage escalated incidents from the IT Service Desk (L1), ensuring they are updated daily with high-quality troubleshooting steps and meaningful progress reports. Use Slack for real-time communication and coordination with internal teams to resolve incidents and requests quickly and efficiently. Prioritize and escalate issues to L3 as necessary, ensuring prompt and effective resolution to minimize business impact. Communicate Major Incidents (P1/P2) / critical issues to IT leadership and key stakeholders to ensure visibility and awareness. Ensure adherence to ITIL processes, including Incident Management, Request Fulfilment, Problem Management, Change Management, and Asset Management, within the tMart IT Operations team.</p><p>Network Administration: Configure and maintain network devices, including firewalls, routers, switches, and Wi-Fi access points, ensuring full operational functionality. Support the management of Active Directory, email accounts, and cloud services. Monitor and troubleshoot internet connectivity, VPN issues, and network performance.</p><p>New Site Deployments &amp; IT Infrastructure Maintenance: Lead the complete configuration of IT infrastructure for new sites, warehouses, and other locations, ensuring network and systems readiness. Provide full configuration support for network devices, CCTV cameras, POS systems, and other hardware installations. Provide on-ground support for L3 engineers during office setups and remote sites to ensure proper implementation. Travel to multiple sites within the country for support, installations, and troubleshooting as needed. And a valid driving license is required to visit the locations.</p><p>CCTV &amp; Security Systems Support: Configure, maintain, and troubleshoot CCTV systems, ensuring their operational continuity and security compliance. Ensure proper storage and retrieval of video recordings in line with company guidelines.</p><p>Documentation &amp; Process Improvement: Maintain accurate IT asset inventory, including network devices. Document troubleshooting guides, system configurations, and best practices to enhance IT support efficiency. Identify areas for process automation and efficiency improvements within IT operations.</p><p>Cross-Team Collaboration &amp; Stakeholder Engagement: Work closely with IT Operations engineers in different regions, other IT teams (L1/L2/L3), and cross-functional teams. Support IT projects, upgrades, and initiatives aimed at improving infrastructure resilience. Provide guidance and training to end-users on IT policies, procedures, and best practices.</p><p>Skills Required</p><p>Basic knowledge of network infrastructure, with familiarity in working with Fortinet devices for firewall and network setup. Good problem-solving skills to assist in troubleshooting and resolving technical issues effectively. Familiarity with real-time communication platforms like Slack to coordinate support and resolve issues effectively. Understanding of networking fundamentals (TCP/IP, VLANs, DHCP, DNS) and security protocols (firewalls, VPNs, data encryption). Experience with Microsoft 365, Active Directory, and basic knowledge with cloud platforms. Competence in managing CCTV systems, ensuring security, proper installation, and data retention. Ability to work collaboratively with internal teams and vendors to achieve business goals. Ability to work flexible timing and perform after-hours tasks when required. Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders. Ability to manage time effectively, prioritize tasks, and work independently in a fast-paced, multi-site environment. Problem-solving skills, with the ability to identify issues and work toward solutions. A basic knowledge and understanding of ITIL or IT Service Management practices is desirable.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Bachelor s Degree in Information Technology, Computer Science, or a related field (preferred but not mandatory). 2-4 years of experience in IT support, network administrator, or systems administration. Relevant IT certifications (e.g., CCNA, Fortinet NSE, CompTIA Network+) are highly desirable. Proficiency in troubleshooting Windows and Linux systems, network devices, and security tools. ITIL Foundation Certified (V3 / V4) - Preferred</p><p></p></section>

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Role summary<br><br>As an Associate Engineer of IT Operations, you will be responsible for configuring and maintaining the company’s IT infrastructure across multiple sites, providing second-line (L2) support, and collaborating with team members to deliver high-quality IT services. You will handle the complete configuration of network devices, including firewalls, and ensure seamless IT operations across stores, warehouses, and other locations. Additionally, you will work closely with L1/L2/L2 IT teams. The Associate Engineer will also contribute to IT projects, troubleshooting, and ensuring the continuous operation of IT systems, including network infrastructure, CCTV systems, and cloud services.<br><br>The Following Experience Is Relevant To Us<br><br>IT Support & Troubleshooting:<br><br>Provide second-line (L2) technical support for hardware, software, and network issues across multiple sites. Diagnose and resolve technical issues escalated from first-line support, ensuring minimal downtime and disruption for end-users. Manage incidents and service requests in the Jira ticketing system following the IT incident management process, ensuring accurate documentation and timely resolution within the SLAs. Manage escalated incidents from the IT Service Desk (L1), ensuring they are updated daily with high-quality troubleshooting steps and meaningful progress reports. Use Slack for real-time communication and coordination with internal teams to resolve incidents and requests quickly and efficiently. Prioritize and escalate issues to L3 as necessary, ensuring prompt and effective resolution to minimize business impact. Communicate Major Incidents (P1/P2) / critical issues to IT leadership and key stakeholders to ensure visibility and awareness. Ensure adherence to ITIL processes, including Incident Management, Request Fulfilment, Problem Management, Change Management, and Asset Management, within the t Mart IT Operations team.<br><br>Network Administration<br><br>Configure and maintain network devices, including firewalls, routers, switches, and Wi-Fi access points, ensuring full operational functionality. Support the management of Active Directory, email accounts, and cloud services. Monitor and troubleshoot internet connectivity, VPN issues, and network performance.<br><br>New Site Deployments & IT Infrastructure Maintenance<br><br>Lead the complete configuration of IT infrastructure for new sites, warehouses, and other locations, ensuring network and systems readiness. Provide full configuration support for network devices, CCTV cameras, POS systems, and other hardware installations. Provide on-ground support for L3 engineers during office setups and remote sites to ensure proper implementation. Travel to multiple sites within the country for support, installations, and troubleshooting as needed. And a valid driving license is required to visit the locations.<br><br>CCTV & Security Systems Support<br><br>Configure, maintain, and troubleshoot CCTV systems, ensuring their operational continuity and security compliance. Ensure proper storage and retrieval of video recordings in line with company guidelines.<br><br>Documentation & Process Improvement<br><br>Maintain accurate IT asset inventory, including network devices. Document troubleshooting guides, system configurations, and best practices to enhance IT support efficiency. Identify areas for process automation and efficiency improvements within IT operations.<br><br>Cross-Team Collaboration & Stakeholder Engagement<br><br>Work closely with IT Operations engineers in different regions, other IT teams (L1/L2/L3), and cross-functional teams. Support IT projects, upgrades, and initiatives aimed at improving infrastructure resilience. Provide guidance and training to end-users on IT policies, procedures, and best practices.<br><br>Skills Required<br><br>Basic knowledge of network infrastructure, with familiarity in working with Fortinet devices for firewall and network setup. Good problem-solving skills to assist in troubleshooting and resolving technical issues effectively. Familiarity with real-time communication platforms like Slack to coordinate support and resolve issues effectively. Understanding of networking fundamentals (TCP/IP, VLANs, DHCP, DNS) and security protocols (firewalls, VPNs, data encryption). Experience with Microsoft 365, Active Directory, and basic knowledge with cloud platforms. Competence in managing CCTV systems, ensuring security, proper installation, and data retention. Ability to work collaboratively with internal teams and vendors to achieve business goals. Ability to work flexible timing and perform after-hours tasks when required. Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders. Ability to manage time effectively, prioritize tasks, and work independently in a fast-paced, multi-site environment. Problem-solving skills, with the ability to identify issues and work toward solutions. A basic knowledge and understanding of ITIL or IT Service Management practices is desirable.<br><br>Qualifications<br><br>Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).2-4 years of experience in IT support, network administrator, or systems administration. Relevant IT certifications (e.g., CCNA, Fortinet NSE, Comp TIA Network+) are highly desirable. Proficiency in troubleshooting Windows and Linux systems, network devices, and security tools. ITIL Foundation Certified (V3 / V4) - Preferred

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Role summary</strong></p><br><br><p>As an Associate Engineer of IT Operations, you will be responsible for configuring and maintaining the company’s IT infrastructure across multiple sites, providing second-line (L2) support, and collaborating with team members to deliver high-quality IT services. You will handle the complete configuration of network devices, including firewalls, and ensure seamless IT operations across stores, warehouses, and other locations. Additionally, you will work closely with L1/L2/L2 IT teams. The Associate Engineer will also contribute to IT projects, troubleshooting, and ensuring the continuous operation of IT systems, including network infrastructure, CCTV systems, and cloud services.&nbsp;</p><br><br><br><p><strong>The following experience is relevant to us</strong></p><br><br><br><p><strong>IT Support &amp; Troubleshooting:</strong></p><br><br><ul><li><p>Provide second-line (L2) technical support for hardware, software, and network issues across multiple sites.</p><br><br></li><li><p>Diagnose and resolve technical issues escalated from first-line support, ensuring minimal downtime and disruption for end-users.</p><br><br></li><li><p>Manage incidents and service requests in the Jira ticketing system following the IT incident management process, ensuring accurate documentation and timely resolution within the SLAs.</p><br><br></li><li><p>Manage escalated incidents from the IT Service Desk (L1), ensuring they are updated daily with high-quality troubleshooting steps and meaningful progress reports.</p><br><br></li><li><p>Use Slack for real-time communication and coordination with internal teams to resolve incidents and requests quickly and efficiently.</p><br><br></li><li><p>Prioritize and escalate issues to L3 as necessary, ensuring prompt and effective resolution to minimize business impact.&nbsp;</p><br><br></li><li><p>Communicate Major Incidents (P1/P2) / critical issues to IT leadership and key stakeholders to ensure visibility and awareness.</p><br><br></li><li><p>Ensure adherence to ITIL processes, including Incident Management, Request Fulfilment, Problem Management, Change Management, and Asset Management, within the tMart IT Operations team.</p><br><br></li></ul><p><strong>Network Administration:</strong></p><br><br><ul><li><p>Configure and maintain network devices, including firewalls, routers, switches, and Wi-Fi access points, ensuring full operational functionality.&nbsp;</p><br><br></li><li><p>Support the management of Active Directory, email accounts, and cloud services.</p><br><br></li><li><p>Monitor and troubleshoot internet connectivity, VPN issues, and network performance.</p><br><br></li></ul><p><strong>New Site Deployments &amp; IT Infrastructure Maintenance:</strong></p><br><br><ul><li><p>Lead the complete configuration of IT infrastructure for new sites, warehouses, and other locations, ensuring network and systems readiness.</p><br><br></li><li><p>Provide full configuration support for network devices, CCTV cameras, POS systems, and other hardware installations.</p><br><br></li><li><p>Provide on-ground support for L3 engineers during office setups and remote sites to ensure proper implementation.&nbsp;</p><br><br></li><li><p>Travel to multiple sites within the country for support, installations, and troubleshooting as needed. And a valid driving license is required to visit the locations.</p><br><br></li></ul><p><strong>CCTV &amp; Security Systems Support:</strong></p><br><br><ul><li><p>Configure, maintain, and troubleshoot CCTV systems, ensuring their operational continuity and security compliance.</p><br><br></li><li><p>Ensure proper storage and retrieval of video recordings in line with company guidelines.</p><br><br></li></ul><p><strong>Documentation &amp; Process Improvement:</strong></p><br><br><ul><li><p>Maintain accurate IT asset inventory, including network devices.</p><br><br></li><li><p>Document troubleshooting guides, system configurations, and best practices to enhance IT support efficiency.</p><br><br></li><li><p>Identify areas for process automation and efficiency improvements within IT operations.</p><br><br></li></ul><p><strong>Cross-Team Collaboration &amp; Stakeholder Engagement:</strong></p><br><br><ul><li><p>Work closely with IT Operations engineers in different regions, other IT teams (L1/L2/L3), and cross-functional teams.</p><br><br></li><li><p>Support IT projects, upgrades, and initiatives aimed at improving infrastructure resilience.</p><br><br></li><li><p>Provide guidance and training to end-users on IT policies, procedures, and best practices.</p><br><br></li></ul><p><strong>Skills Required</strong></p><br><br><ul><li><p>Basic knowledge of network infrastructure, with familiarity in working with Fortinet devices for firewall and network setup.</p><br><br></li><li><p>Good problem-solving skills to assist in troubleshooting and resolving technical issues effectively.</p><br><br></li><li><p>Familiarity with real-time communication platforms like Slack to coordinate support and resolve issues effectively.</p><br><br></li><li><p>Understanding of networking fundamentals (TCP/IP, VLANs, DHCP, DNS) and security protocols (firewalls, VPNs, data encryption).</p><br><br></li><li><p>Experience with Microsoft 365, Active Directory, and basic knowledge with cloud platforms.</p><br><br></li><li><p>Competence in managing CCTV systems, ensuring security, proper installation, and data retention.</p><br><br></li><li><p>Ability to work collaboratively with internal teams and vendors to achieve business goals.&nbsp;</p><br><br></li><li><p>Ability to work flexible timing and perform after-hours tasks when required.</p><br><br></li><li><p>Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.</p><br><br></li><li><p>Ability to manage time effectively, prioritize tasks, and work independently in a fast-paced, multi-site environment.</p><br><br></li><li><p>Problem-solving skills, with the ability to identify issues and work toward solutions.</p><br><br></li><li><p>A basic knowledge and understanding of ITIL or IT Service Management practices is desirable.<br> </p><br><br></li></ul><br>What you need to be successful<br><ul><li><p>Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).</p><br><br></li><li><p>2-4 years of experience in IT support, network administrator, or systems administration.</p><br><br></li><li><p>Relevant IT certifications (e.g., CCNA, Fortinet NSE, CompTIA Network+) are highly desirable.</p><br><br></li><li><p>Proficiency in troubleshooting Windows and Linux systems, network devices, and security tools.</p><br><br></li><li><p>ITIL Foundation Certified (V3 / V4) - Preferred</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<p><strong>Job Purpose</strong></p><p>The Senior Network Administrator is responsible for the design, implementation, administration, monitoring, maintenance, and optimization of the organization's network infrastructure. The position ensures the availability, performance, reliability, and security of wired and wireless network services and supports the organization's business and technology requirements.</p><p>The role provides advanced technical support for network-related incidents, leads network troubleshooting and improvement activities, and works with internal IT teams and external service providers to maintain a stable and secure network environment.</p><p><strong>Key Responsibilities</strong></p><p><strong>A. Network Administration and Infrastructure</strong></p><ul><li><p>Administer and maintain LAN, WAN, WLAN, VPN, and other network infrastructure.</p></li><li><p>Configure, manage, and troubleshoot switches, routers, firewalls, wireless controllers, access points, and related network devices.</p></li><li><p>Manage network services, including VLANs, DHCP, DNS, IP addressing, routing, and network access controls.</p></li><li><p>Monitor network availability, performance, capacity, and utilization.</p></li><li><p>Identify network bottlenecks, performance issues, and potential points of failure and implement corrective actions.</p></li><li><p>Maintain accurate network diagrams, configurations, IP address records, and technical documentation.</p></li><li><p>Ensure network infrastructure remains aligned with approved architecture and technical standards.</p></li></ul><p><strong>B. Network Security</strong></p><ul><li><p>Implement and maintain network security controls in coordination with the Information Security function.</p></li><li><p>Configure and maintain firewall rules, VPN access, network segmentation, access controls, and security policies within the scope of the role.</p></li><li><p>Monitor network traffic and security events for unusual or suspicious activity.</p></li><li><p>Support the investigation and resolution of network-related security incidents.</p></li><li><p>Ensure network devices are maintained with approved firmware, patches, and security updates.</p></li><li><p>Apply the principle of least privilege when configuring network access.</p></li></ul><p><strong>C. Network Monitoring and Troubleshooting</strong></p><ul><li><p>Monitor network infrastructure using approved network monitoring and management tools.</p></li><li><p>Diagnose and resolve complex network connectivity, performance, and availability issues.</p></li><li><p>Analyze network logs, alerts, traffic patterns, and performance data to identify root causes.</p></li><li><p>Lead troubleshooting activities for critical network incidents and service interruptions.</p></li><li><p>Conduct root-cause analysis for major and recurring network incidents and recommend preventive measures.</p></li></ul><p><strong>D. Network Projects and Implementation</strong></p><ul><li><p>Participate in the planning, design, implementation, and testing of network infrastructure projects.</p></li><li><p>Configure and deploy network devices, wireless infrastructure, VPN solutions, and network services.</p></li><li><p>Support network upgrades, expansions, migrations, and technology refresh projects.</p></li><li><p>Assess network requirements for new systems, facilities, applications, and services.</p></li><li><p>Prepare technical specifications and contribute to the evaluation of network equipment and solutions.</p></li><li><p>Coordinate with vendors and contractors during network implementation and maintenance activities.</p></li><li><p>Conduct testing and validation following network changes and implementations.</p></li></ul><p><strong>F. Network Availability and Business Continuity</strong></p><ul><li><p>Support the implementation and maintenance of network redundancy and high-availability solutions.</p></li><li><p>Participate in disaster recovery and business continuity planning for network services.</p></li><li><p>Perform network backup and configuration recovery activities in accordance with established procedures.</p></li><li><p>Test network failover and recovery procedures when required.</p></li><li><p>Identify network infrastructure risks and recommend measures to improve resilience.</p></li></ul><p><strong>G. Vendor and Service Provider Management</strong></p><ul><li><p>Coordinate with Internet Service Providers (ISPs), network equipment vendors, and external service providers.</p></li><li><p>Monitor vendor performance and ensure technical issues are followed through to resolution.</p></li><li><p>Support contract, service, and technical evaluations related to network infrastructure.</p></li><li><p>Review vendor recommendations and assess their suitability against organizational requirements.</p></li></ul><p><strong>H. Documentation and Reporting</strong></p><ul><li><p>Maintain up-to-date network architecture diagrams and technical documentation.</p></li><li><p>Document network configurations, changes, troubleshooting activities, and resolutions.</p></li><li><p>Maintain network asset and configuration records.</p></li><li><p>Prepare reports on network performance, availability, capacity, incidents, and risks.</p></li><li><p>Provide technical input for IT audits, risk assessments, and compliance activities.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Network Engineering, or a related field.</p></li><li><p>Professional certifications such as <strong>Cisco CCNA/CCNP </strong>are preferred.</p></li><li><p>Relevant IT service management or cybersecurity certifications are an advantage.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>Minimum <strong>5–8 years of relevant experience</strong> in network administration or network infrastructure, preferably in a manufacturing environment.</p></li><li><p>Experience administering enterprise LAN, WAN, WLAN, VPN, and firewall environments.</p></li><li><p>Experience with network monitoring and management tools.</p></li><li><p>Experience troubleshooting complex network and connectivity issues.</p></li><li><p>Experience with network security solutions, including Sophos, network segmentation, access controls, and firewall administration</p></li><li><p>Experience working with Internet service providers and external technology vendors.</p></li><li><p>Experience participating in network infrastructure projects, upgrades, and implementations.</p></li><li><p>Experience working in an IT service management environment is preferred.</p></li></ul><p><strong>Technical Competencies</strong></p><ul><li><p>Enterprise LAN/WAN administration.</p></li><li><p>Wireless network administration.</p></li><li><p>TCP/IP, DNS, DHCP, VLANs, and subnetting.</p></li><li><p>Routing and switching.</p></li><li><p>Firewall administration and network security.</p></li><li><p>VPN configuration and troubleshooting.</p></li><li><p>Network monitoring and performance management.</p></li><li><p>Network redundancy and high-availability concepts.</p></li><li><p>Network access control and segmentation.</p></li><li><p>Network troubleshooting and packet analysis.</p></li><li><p>Network configuration and change management.</p></li><li><p>Network documentation and diagramming.</p></li><li><p>Backup and recovery of network configurations.</p></li><li><p>IT service management and ticketing systems.</p></li><li><p>Microsoft Windows and Microsoft 365 environments.</p></li><li><p>Basic understanding of virtualization, cloud networking, and data center infrastructure.</p></li></ul><p><strong>Language Skills</strong></p><ul><li><p>Very good command of both English and Arabic languages</p></li></ul><p><strong>Behavioral Competencies</strong></p><ul><li><p>Analytical and problem-solving skills.</p></li><li><p>Strong troubleshooting and decision-making skills.</p></li><li><p>Communication and interpersonal skills.</p></li><li><p>Teamwork and collaboration.</p></li><li><p>Planning and organization.</p></li><li><p>Attention to detail.</p></li><li><p>Ability to work under pressure and respond to critical incidents.</p></li><li><p>Ownership and accountability.</p></li><li><p>Continuous learning and technical development.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Shape &amp; Create - And make it happen!</b></span><span>The Villeroy &amp; Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining &amp; Lifestyle and Bath &amp; Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries. </span><span>Want to become part of us? #shapeandcreate</span><ul><li>Configuring, maintaining, and troubleshooting a wide range of network devices, including routers, switches, firewalls (e.g., Cisco ASA, Palo Alto, FortiGate), and load balancers, along with wireless access points.</li><li>Ensuring high network performance, security, and availability through continuous monitoring, proactive maintenance, and rapid incident response.</li><li>Managing VPN solutions, network access control (NAC) systems, and other network-centric security mechanisms to protect V&amp;B's digital assets.</li><li>Utilizing network monitoring and management tools (e.g., SolarWinds, PRTG, Zabbix) to identify, diagnose, and resolve complex network issues, performing thorough root cause analysis.</li><li>Design, implement, and maintain robust, secure, and scalable LAN, WAN, and WLAN infrastructures across all locations.</li><li>Develop and maintain comprehensive network documentation, including diagrams, configurations, and standard operating procedures.</li><li>Collaborate with IT teams and external vendors to understand requirements, propose solutions, and implement new network services and technologies.</li><li>Manage network addressing schemes (IPAM), implement and configure routing protocols (e.g., BGP, OSPF, EIGRP), and configure network devices for authentication and authorization services.</li><li>Ensure strict compliance with company’s IT security policies and industry best practices specifically related to network infrastructure.</li><li>Participate actively in network capacity planning, disaster recovery initiatives, and business continuity planning relevant to network infrastructure.</li><li>Provide specialized technical guidance and support to other IT teams and end-users on network-related issues, ensuring optimal network connectivity for all enterprise systems.</li></ul><p>Your Profile:</p><br><ul><li><span>Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a closely related field.</span></li><li><span>A Master's degree is a Core networking certification such as CCNA, CCNP, or CompTIA Network+ is preferred.</span></li><li><span>Highly Desirable: Specialized certifications in cloud networking (e.g., Azure Network Engineer Associate, Google Cloud Certified – Network Engineer), advanced Cisco (CCIE), or specific firewall vendors (Palo Alto PCNSE, Fortinet NSE).</span></li><li><span>3-5 years of proven experience in a dedicated Network Engineer or Network Administrator role.</span></li><li><span>Excellent command of the English language, both written and spoken, to facilitate global collaboration.</span></li><li><span>Proficiency in Microsoft Office Suite for documentation and reporting.</span></li><li><span>Deep knowledge of network protocols including TCP/IP, routing protocols (BGP, OSPF, EIGRP), and switching technologies (VLANs, STP).</span></li><li><span>Extensive experience with network devices: Configuration, maintenance, and troubleshooting of routers, switches, firewalls, and load balancers.</span></li><li><span>Strong grasp of network security: VPN management (IPSec, SSL), ACLs, IDS/IPS), and NAC solutions.</span></li><li><span>Proficiency in network monitoring, diagnostic, and analysis tools.</span></li></ul><ul><li><span>Excellent analytical, diagnostic, and problem-solving skills with a methodical approach to troubleshooting.</span></li><li><span>Strong communication and collaboration skills, with the ability to articulate technical information clearly and effectively to diverse audiences (technical and non-technical stakeholders) and to create comprehensive documentation.</span></li><li><span>Ability to work effectively in cross-functional teams, fostering positive relationships with development teams, business users, and other IT colleagues.</span></li><li><span>A proactive individual who can anticipate potential issues, propose effective solutions, and take ownership of tasks to improve system reliability and performance.</span></li><li><span>Highly detailed-oriented in configuration, monitoring, and problem diagnosis to prevent errors and ensure high-quality service delivery.</span> <span>​</span></li></ul><span><b>Think outside the box with us! #shapeandcreate</b></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Shape &amp; Create - And make it happen!</b></span><span>The Villeroy &amp; Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining &amp; Lifestyle and Bath &amp; Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries. </span><span>Want to become part of us? #shapeandcreate</span><ul><li>Configuring, maintaining, and troubleshooting a wide range of network devices, including routers, switches, firewalls (e.g., Cisco ASA, Palo Alto, FortiGate), and load balancers, along with wireless access points.</li><li>Ensuring high network performance, security, and availability through continuous monitoring, proactive maintenance, and rapid incident response.</li><li>Managing VPN solutions, network access control (NAC) systems, and other network-centric security mechanisms to protect V&amp;B's digital assets.</li><li>Utilizing network monitoring and management tools (e.g., SolarWinds, PRTG, Zabbix) to identify, diagnose, and resolve complex network issues, performing thorough root cause analysis.</li><li>Design, implement, and maintain robust, secure, and scalable LAN, WAN, and WLAN infrastructures across all locations.</li><li>Develop and maintain comprehensive network documentation, including diagrams, configurations, and standard operating procedures.</li><li>Collaborate with IT teams and external vendors to understand requirements, propose solutions, and implement new network services and technologies.</li><li>Manage network addressing schemes (IPAM), implement and configure routing protocols (e.g., BGP, OSPF, EIGRP), and configure network devices for authentication and authorization services.</li><li>Ensure strict compliance with company’s IT security policies and industry best practices specifically related to network infrastructure.</li><li>Participate actively in network capacity planning, disaster recovery initiatives, and business continuity planning relevant to network infrastructure.</li><li>Provide specialized technical guidance and support to other IT teams and end-users on network-related issues, ensuring optimal network connectivity for all enterprise systems.</li></ul><p>Your Profile:</p><br><ul><li><span>Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a closely related field.</span></li><li><span>A Master's degree is a Core networking certification such as CCNA, CCNP, or CompTIA Network+ is preferred.</span></li><li><span>Highly Desirable: Specialized certifications in cloud networking (e.g., Azure Network Engineer Associate, Google Cloud Certified – Network Engineer), advanced Cisco (CCIE), or specific firewall vendors (Palo Alto PCNSE, Fortinet NSE).</span></li><li><span>3-5 years of proven experience in a dedicated Network Engineer or Network Administrator role.</span></li><li><span>Excellent command of the English language, both written and spoken, to facilitate global collaboration.</span></li><li><span>Proficiency in Microsoft Office Suite for documentation and reporting.</span></li><li><span>Deep knowledge of network protocols including TCP/IP, routing protocols (BGP, OSPF, EIGRP), and switching technologies (VLANs, STP).</span></li><li><span>Extensive experience with network devices: Configuration, maintenance, and troubleshooting of routers, switches, firewalls, and load balancers.</span></li><li><span>Strong grasp of network security: VPN management (IPSec, SSL), ACLs, IDS/IPS), and NAC solutions.</span></li><li><span>Proficiency in network monitoring, diagnostic, and analysis tools.</span></li></ul><ul><li><span>Excellent analytical, diagnostic, and problem-solving skills with a methodical approach to troubleshooting.</span></li><li><span>Strong communication and collaboration skills, with the ability to articulate technical information clearly and effectively to diverse audiences (technical and non-technical stakeholders) and to create comprehensive documentation.</span></li><li><span>Ability to work effectively in cross-functional teams, fostering positive relationships with development teams, business users, and other IT colleagues.</span></li><li><span>A proactive individual who can anticipate potential issues, propose effective solutions, and take ownership of tasks to improve system reliability and performance.</span></li><li><span>Highly detailed-oriented in configuration, monitoring, and problem diagnosis to prevent errors and ensure high-quality service delivery.</span> <span>​</span></li></ul><span><b>Think outside the box with us! #shapeandcreate</b></span> </div>