وظائف مدير معرض في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Information Security &amp; Risk Manager1. Job Details<p><strong>Position Title:</strong> Information Security &amp; Risk Manager<br><strong>Department:</strong> Technology Services / IT<br><strong>Reports To:</strong> Information Security / CTO<br><strong>Employment Type:</strong> Permanent<br><strong>Location:</strong> Maadi, Degla – On-site<br><strong>Grade:</strong> As per organizational structure<br><strong>Direct Reports:</strong> As per approved organizational structure</p><br>2. Job Purpose<p>The Information Security &amp; Risk Manager is responsible for leading the organization’s Information Security and Cyber Risk function. The role will design, implement, and maintain the cybersecurity program, manage enterprise information security risks, ensure compliance with applicable Saudi regulatory and industry requirements, and promote a strong security-aware culture across the organization.</p><br><p>The role provides strategic and operational leadership across <strong>Information Security Governance, Risk &amp; Compliance (GRC), Security Operations, Incident Response, Data Protection, and Security Awareness</strong>.</p><br>3. Key Accountabilities &amp; Deliverables<p>The role will be accountable for the development, implementation, and continuous improvement of:</p><br><ul><li>Information Security Strategy and Cybersecurity Roadmap</li><li>Information Security policies, standards, procedures, and guidelines</li><li>Information Security Management System (ISMS)</li><li>Enterprise IT and Cybersecurity Risk Register</li><li>Information Security Risk Assessment Reports</li><li>Risk Treatment and Remediation Plans</li><li>Security Compliance Reports, including ISO 27001 and applicable regulatory requirements</li><li>Cybersecurity Control Framework and Control Effectiveness Reports</li><li>Vulnerability Assessment and Penetration Testing (VAPT) Reports</li><li>Cybersecurity Incident Reports and Root Cause Analysis (RCA)</li><li>Security Monitoring and Threat Dashboards</li><li>Cybersecurity KPI and KRI Dashboards</li><li>Identity and Access Management (IAM) Policies, Models, and Access Matrices</li><li>Data Classification and Data Protection Framework</li><li>Internal and External Audit Reports and Evidence Repository</li><li>Audit Findings and Remediation Tracking</li><li>Business Continuity and Disaster Recovery (BCP/DR) Security Alignment</li><li>Security Awareness and Training Programs and Reports</li><li>Regulatory Assessments, submissions, and compliance evidence</li></ul>4. Key ResponsibilitiesA. Information Security Strategy &amp; Governance<ul><li>Define, develop, and execute the organization’s Information Security Strategy and cybersecurity roadmap.</li><li>Own and continuously improve the Information Security Management System (ISMS).</li><li>Develop and maintain information security policies, standards, procedures, and guidelines.</li><li>Establish effective cybersecurity governance frameworks aligned with business objectives.</li><li>Provide regular reporting on cybersecurity posture, risk exposure, compliance, and security program performance to the CTO and executive leadership.</li><li>Establish and monitor security KPIs, KRIs, and performance metrics.</li><li>Ensure information security requirements are incorporated into technology initiatives, projects, and business processes.</li></ul>B. Information Security Risk Management<ul><li>Lead regular information security and cybersecurity risk assessments across the organization.</li><li>Own and maintain the enterprise IT and cybersecurity risk register.</li><li>Identify, assess, prioritize, and communicate information security risks.</li><li>Develop and manage risk treatment plans and ensure remediation activities are tracked through to closure.</li><li>Work closely with business units, IT, and other stakeholders to establish appropriate risk mitigation strategies.</li><li>Translate technical cybersecurity risks into business impact and communicate them effectively to senior management.</li><li>Monitor the organization’s overall cyber risk profile and provide recommendations for risk reduction.</li></ul>C. Security Operations &amp; SOC<ul><li>Oversee Security Operations Centre (SOC) activities, including SOC Analysts and Security Engineers.</li><li>Ensure effective security monitoring, threat detection, investigation, and response capabilities.</li><li>Oversee SIEM operations and security monitoring platforms such as Microsoft Sentinel, Splunk, or equivalent technologies.</li><li>Establish and monitor security incident management processes.</li><li>Review security alerts, incidents, trends, and threat intelligence.</li><li>Ensure appropriate escalation and response mechanisms are in place for critical security events.</li><li>Monitor and improve the effectiveness of security controls and operational processes.</li></ul>D. Cybersecurity Incident Response<ul><li>Lead the organization’s cybersecurity incident response capability.</li><li>Ensure effective detection, containment, eradication, recovery, and post-incident activities.</li><li>Develop, maintain, and continuously improve the Cybersecurity Incident Response Plan (CIRP).</li><li>Conduct regular incident response exercises and simulations.</li><li>Lead investigations into significant security incidents and ensure Root Cause Analysis (RCA) is completed.</li><li>Track corrective and preventive actions resulting from security incidents.</li><li>Ensure lessons learned are incorporated into security controls and processes.</li></ul>E. Governance, Risk &amp; Compliance<ul><li>Lead Information Security Governance, Risk, and Compliance (GRC) activities.</li><li>Ensure compliance with applicable regulatory and industry requirements, including:<ul><li>National Cybersecurity Authority (NCA) requirements</li><li>Saudi Personal Data Protection Law (PDPL)</li><li>National Data Management Office (NDMO) requirements, where applicable</li><li>ISO/IEC 27001</li><li>Other applicable cybersecurity and data protection regulations</li></ul></li><li>Coordinate internal and external security audits and assessments.</li><li>Manage audit evidence collection and maintain an organized security evidence repository.</li><li>Track audit findings, remediation plans, and closure status.</li><li>Prepare management and regulatory compliance reports.</li><li>Support regulatory assessments, reviews, and submissions as required.</li></ul>F. Data Protection &amp; Privacy<ul><li>Establish and maintain data protection and information classification frameworks.</li><li>Ensure appropriate security controls are implemented for sensitive and personal data.</li><li>Work with relevant stakeholders to support compliance with PDPL and applicable data protection requirements.</li><li>Establish appropriate data access, handling, retention, and protection controls.</li><li>Support privacy and data protection risk assessments where required.</li></ul>G. Vulnerability &amp; Security Testing<ul><li>Oversee vulnerability management activities across IT environments.</li><li>Coordinate Vulnerability Assessments and Penetration Testing (VAPT).</li><li>Review vulnerability and penetration testing reports.</li><li>Ensure security vulnerabilities are appropriately prioritized based on business risk.</li><li>Track remediation activities and validate closure of critical and high-risk vulnerabilities.</li><li>Ensure security testing is incorporated into relevant technology projects and systems.</li></ul>H. Identity &amp; Access Management<ul><li>Establish and maintain IAM policies, standards, and access control frameworks.</li><li>Ensure appropriate access governance and segregation of duties.</li><li>Review privileged access and high-risk accounts.</li><li>Support periodic user access reviews and access recertification.</li><li>Ensure access controls align with business requirements and security policies.</li></ul>I. Security Awareness &amp; Culture<ul><li>Develop and implement an organization-wide security awareness program.</li><li>Lead cybersecurity awareness campaigns and security training.</li><li>Implement phishing simulation and social engineering awareness programs.</li><li>Monitor employee security awareness performance and identify improvement areas.</li><li>Promote a strong cybersecurity culture across all business functions.</li></ul>J. Business Continuity &amp; Disaster Recovery<ul><li>Ensure cybersecurity requirements are incorporated into Business Continuity and Disaster Recovery plans.</li><li>Participate in BCP/DR risk assessments and exercises.</li><li>Ensure critical systems have appropriate security, recovery, and resilience controls.</li><li>Support testing and continuous improvement of security-related recovery procedures.</li></ul>5. Qualifications &amp; ExperienceMinimum Qualifications<ul><li>Bachelor’s degree in <strong>Information Technology, Computer Science, Cybersecurity, Information Security</strong>, or a related discipline.</li><li><strong>CISSP or CISM certification – Mandatory.</strong></li><li>ISO/IEC 27001 Lead Implementer or Lead Auditor certification preferred.</li><li>NCA-related cybersecurity accreditation or certification is preferred.</li></ul>Minimum Experience<ul><li><strong>8–10 years of professional experience in Information Security / Cybersecurity.</strong></li><li>At least <strong>3 years of experience in a cybersecurity or information security management/leadership role.</strong></li><li>Proven experience managing enterprise cybersecurity programs and security teams.</li><li>Proven experience in GRC, risk management, security operations, and incident response.</li><li>Proven experience working with regulatory compliance, audits, and cybersecurity frameworks.</li></ul>6. Technical &amp; Professional Skills<p>The successful candidate should demonstrate:</p><br><ul><li>Strong knowledge of cybersecurity frameworks, standards, and best practices.</li><li>Deep understanding of <strong>NCA, PDPL, NDMO, ISO 27001</strong>, and applicable data protection requirements.</li><li>Strong expertise in Governance, Risk, and Compliance (GRC).</li><li>Experience with SOC operations and SIEM platforms such as <strong>Microsoft Sentinel, Splunk</strong>, or equivalent.</li><li>Strong understanding of vulnerability management and penetration testing.</li><li>Strong knowledge of Incident Response and Cybersecurity Incident Response Plans (CIRP).</li><li>Strong understanding of IAM and access governance.</li><li>Knowledge of data protection, data classification, and data governance.</li><li>Strong understanding of secure architecture and security controls.</li><li>Ability to develop and monitor cybersecurity KPIs and KRIs.</li><li>Strong audit and regulatory assessment experience.</li><li>Ability to assess and communicate cybersecurity risks in terms of business impact.</li><li>Strong strategic thinking and high-level decision-making capability.</li><li>Excellent leadership and people-management skills.</li><li>Ability to manage cross-functional teams and stakeholders under pressure.</li><li>Strong communication, presentation, and reporting skills.</li><li><strong>Bilingual proficiency in Arabic and English.</strong></li></ul>7. Leadership Competencies<ul><li>Strategic Thinking</li><li>Cybersecurity Leadership</li><li>Risk-Based Decision Making</li><li>Stakeholder Management</li><li>Executive Communication</li><li>Team Leadership &amp; Development</li><li>Problem Solving</li><li>Crisis and Incident Management</li><li>Governance &amp; Accountability</li><li>Continuous Improvement</li><li>Business Acumen</li><li>Change Management</li></ul>Special Requirements<ul><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Ability to manage cybersecurity incidents and critical security situations.</li><li>Willingness to participate in security incident response and escalation activities when required.</li><li>Strong confidentiality and professional integrity.</li><li>Ability to work collaboratively with executive leadership, IT, business functions, auditors, and regulatory stakeholders.</li></ul> </div>

<p>POSITION SUMMARY Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: high school diploma or G.E.D. equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b><span>Overview</span><p>The Project &amp; Programme Services (PPS) team is a critical component of the Global Project &amp; Programme Management Office (GPMO). The team delivers predictable and efficient project performance management, reporting, and business intelligence across global portfolios. Operating from the Global Technology Centre (GTC) in cairo, PPS provides cost‑efficient, agile, and scalable programme services using an onshore–offshore delivery model. Our ambition is to become the global leader in Programme Management Services by building a future-ready, digitally enabled, high-performing team.</p><br><p>The Manager Project Planning &amp; Controls (P3B) is responsible for leading project controls functions for complex, high-value programmes. The role requires advanced expertise in planning, scheduling, cost control, performance analytics, and stakeholder management. The position acts as a specialist advisor, leading teams, guiding clients, resolving issues, and ensuring high-quality delivery across programmes.</p><br><p>&nbsp;The Manager Project Planning &amp; Controls (P3B) will manage client engagements, lead multidisciplinary project control teams, drive best practices, and ensure governance and compliance across the project lifecycle</p><br><span>Your role</span><p><i>Key Responsibilities</i></p><br><p>Planning &amp; Scheduling</p><br><ul><li>Develop, lead and manage comprehensive project schedules using Primavera P6, ensuring compliance with the Client /Region specific guidelines/standards.</li><li>Plan and sequence project activities across all phases, including design, procurement, and construction.</li><li>Conduct Critical Path Analysis (CPA) and propose mitigation measures to maintain project timelines.</li><li>Prepare detailed 4-week and 8-week lookahead programs and integrate them into the master schedule.</li><li>Perform regular updates and integrity checks on project schedules, ensuring alignment with Client /Region specific Scheule Management Manual &amp; DCMA criteria.</li><li>Identify key dependencies and assess project risks to develop mitigation strategies.</li><li>Ensure integration of cost, schedule, and resource plans.</li><li>Track milestones and ensure adherence to key delivery timelines.</li><li>Identify schedule variances and recommend corrective actions.</li><li>Guide team in preparation of S-curves, EV reports, dashboards, and schedule analytics.</li><li>Support project teams with cost-loaded schedules and conduct Earned Value Analysis (EVA) to track project performance.</li><li>Identify potential schedule risks and incorporate risk mitigation strategies, including quantitative risk analysis (e.g., Monte Carlo simulations).</li><li>Implement and manage change control processes as per NH guidelines to adjust Performance Measurement Baselines (PMB) for scope or schedule variations.</li><li>Provide strategic input in meetings, addressing technical planning challenges.</li><li>Support delay analysis, impact assessment, and time extension claims.</li><li>Collaborate with planning engineers to improve planning methodologies.</li></ul><p>&nbsp;<i>Cost Management &amp; Controls</i></p><br><ul><li>Develop, lead and manage budgeting, forecasting, cost monitoring, and financial reporting activities.</li><li>Establish and manage Cost Breakdown Structures (CBS) aligned with the WBS.</li><li>Provide detailed cost reports that highlight any discrepancies between actual costs and forecasted budgets, ensuring that project stakeholders are informed promptly.</li><li>Analyze cost variances and trends to recommend corrective actions.</li><li>Prepare earned value assessments and monthly cash flow forecasts.</li><li>Standardize and automate tools for pricing, estimation, and cost tracking.</li><li>Generate financial dashboards and visual reports to present cost trends, highlighting cost savings, potential risks, and areas requiring attention.</li><li>Ensure compliance with organizational cost governance processes.</li><li>Support early warnings, change orders, and client negotiations.</li></ul><p><i>Performance Reporting &amp; Analytics</i></p><br><ul><li>Produce and review weekly, monthly, and ad-hoc project performance reports.</li><li>Create and present accurate reports, including Schedule Narratives, Key Milestone Variance Reports, and Program Review Reports (PRR).</li><li>Develop, track, and report KPIs across cost, schedule, quality, and risk.</li><li>Ensure high-quality, consistent reporting standards across all deliverables.</li><li>Generate Power BI dashboards for progress visualization and stakeholder communication.</li><li>Preparation and Submission of Monthly Progress Report, Program Attributes List, Change logs, S Curves and CPA Reports, Variance Reports, Trend Analysis reports, EVM dash Boards Etc.</li><li>Present project performance insights to senior management and clients.</li><li>Analyse large datasets and convert insights into actionable recommendations.</li></ul><p>&nbsp;<i>Team Leadership &amp; Development</i></p><br><ul><li>Act as a Subject matter expert and provide technical guidance and recommendations to the team.</li><li>Lead, mentor, and manage a team of planners, schedulers, cost controllers, and analysts.</li><li>Drive capability development and skill enhancement across the team.</li><li>Conduct performance reviews and ensure continuous professional growth.</li><li>Maintain healthy team morale, collaboration, and effective conflict resolution.</li><li>Ensure quality assurance and sign-off for all project control deliverables.</li><li>Build succession plans and develop next-generation project controls leaders.</li></ul><p><i>Stakeholder &amp; Client Engagement</i></p><br><ul><li>Collaborate with multidisciplinary team, project managers, engineering teams, contractors, and clients.</li><li>Serve as the primary point of contact for Project planning &amp; project controls-related discussions.</li><li>Ensure alignment of all stakeholders on planning, scheduling, and cost objectives.</li><li>Participate in client meetings, steering committees, and cross‑functional reviews.</li><li>Maintain strong working relationships to support successful project outcomes.</li><li>Provide expert guidance to internal and external stakeholders on best practices.</li></ul>&nbsp;<span>About you</span><p><i>Minimum Requirement</i></p><br><ul><li>Minimum 10–15 years of project delivery experience in engineering consultancy, design, or project management environments.</li><li>Bachelor’s/Master’s degree in Engineering: Civil, Mechanical, Construction Management, Building Technology, or related field.</li><li>Excellent communication, client-facing, presentation, and report-writing skills.</li><li>Strong organizational skills, ability to work under pressure and adapt to change.</li><li>Strong project management acumen and experience in cost &amp; schedule governance.</li><li>Ability to propose innovative solutions, processes, and working methods.</li></ul><p>&nbsp;<i>Desired Requirements / Technical Expertise</i></p><br><ul><li>Subject Matter Expertise in Planning / Project Controls.</li><li>Advanced proficiency in Primavera P6 and MS Project.</li><li>Experience in delay analysis, impact assessments, and baseline development.</li><li>Proficiency in Cost Management tools (EcoSys preferred).</li><li>Deep knowledge of Earned Value Management (EVM), CBS, budget control, cash flow, contingency management, and change control.</li><li>Experience in baseline creation, progress tracking, and CL31, CL32 &amp; CL62 schedule analysis.</li><li>Experience with global (UK, US, Middle East) transportation, infrastructure, E&amp;M projects.</li><li>Knowledge of NEC3/NEC4 contracts.</li><li>Experience in large-scale Enterprise Project Management environments.</li></ul><p>&nbsp;<i>Data Analytics &amp; Power BI Expertise</i></p><br><ul><li>Advanced Power BI development, including dashboards, data models, DAX, and custom analytics.</li><li>Ability to analyze large datasets and convert insights into actionable recommendations.</li><li>Experience with ETL design, automation, and BI system optimization.</li><li>SQL proficiency for data retrieval and transformation.</li><li>Experience in automation using VBA, Python, or web technologies is a plus.</li><li>Strong understanding of O365 productivity suite&nbsp;</li></ul><p><i>Certifications (Preferred)&nbsp;</i></p><br><ul><li>Relevant certifications such as Project Management Professional (PMP), AACE’s Certified Cost Professional (CCP), or PMI’s Scheduling Professional (PMI-SP)</li><li>Primavera / EcoSys Certifications</li><li>Chartered status or equivalent professional certifications (e.g., RICS, PMP) is added advantage.</li><li>Other relevant project controls or construction management credentials</li></ul><p><i>Soft Skills</i></p><br><ul><li>Strong leadership and people management capability</li><li>Client-centric approach</li><li>Analytical and critical-thinking skills</li><li>Ability to influence and manage conflict</li><li>Proactive problem solving</li><li>High emotional intelligence and team motivation ability</li></ul><span>Rewards &amp; benefits</span><p><span>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</span></p><br><p><span>This includes:</span></p><br><ul><li><span>Comprehensive life insurance coverage</span></li><li><span>Medical insurance for you and your dependents</span></li><li><span>Annual leave balance in accordance with local labour law</span></li><li><span>Flexible and hybrid work solutions</span></li><li><span>Opportunity for local and global internal transfers</span></li><li><span>Company gratuity scheme</span></li><li><span>Discretionary bonus program</span></li><li><span>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition</span></li></ul><p><span>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</span></p><br><span>About AtkinsRéalis</span><p>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</p><br><p>Find out more.</p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. &nbsp;</i></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><strong>Location:</strong>&nbsp;Giza – 6th of October City</p><br> <p><strong>Job Type:</strong>&nbsp;[Full-time, Contract]</p><br> <p><strong>Hashtag:</strong>&nbsp;#LI-OB1</p><br> <p><strong>About Us:</strong></p><br> <p>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission.</p><br> <p>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&amp;D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp;</p><br> <p><strong>Description:</strong></p><br> <p>This job is responsible for visiting doctors to promote particular products, disseminate product information and convey company messages to achieve monthly sales targets.</p><br> <p><strong>Key Responsibilities:</strong></p><br> <p>• Follows all relevant Sales procedures so that work is carried out in a controlled and consistent manner.</p><br> <p>• Follows the day-to-day operations related to own job in the Sales function to ensure continuity of work.</p><br> <p>• Visits doctors in private clinics or hospitals on a daily basis to promote particular products, disseminate product information and convey company messages to achieve monthly sales target.</p><br> <p>• Collates accurate and prompt basic sales information and enters them on the CRM system on a daily basis to be revised by the Field Sales Supervisor.</p><br> <p>• Coordinates and communicates with sales representatives and direct manager on a daily basis to achieve sales targets.</p><br> <p>• Acquires the necessary knowledge of all of the company’s products and/or services in order to help increase sales.</p><br> <p>• Complies with all relevant safety, quality, health and environmental procedures and code of conduct to ensure a healthy and safe work environment.</p><br> <p><strong>Qualifications:</strong></p><br> <p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><br> <p>• B.Sc. degree in Pharmacy or equivalent.</p><br> <p>• 1 - 3 years of related experience</p><br> <p><strong>Learn more about Hikma in Egypt&nbsp;</strong><strong>hikma-egypt-factsheet_-en-sep-2025.pdf</strong></p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Purpose</strong></span><br><ul><li>To ensure that customer experience with Contact Center or complaints team is of a superior nature by continuously monitoring calls and providing feedback to frontline liners in order to enhance service quality.</li></ul><br><span><strong>Dimensions</strong></span><br><p>Operating Budget</p><br>Not applicable<p>Number of Staff</p><br><br><p>Capital Exp. Budget</p><br>Not applicable<p>Other</p><br><br><span><strong>Key Result Areas</strong></span><br><ul><li>To monitor calls and evaluate performance of staff with regard to the quality of their service and sales techniques.</li><li>To conduct mystery shopping to customers &amp; staff to measure their overall satisfaction with the call experience.</li><li>To assist in evaluating overall quality of calls for the center and make necessary recommendations to raise the standard.</li><li>Provide feedback and suggestions on improving service scripts to achieve quality requirements.</li><li>To track that service promises made are fulfilled from end to end &amp; check gaps in processes/ fulfillments/execution.</li><li>To assist in the capture and report of customer feedback towards continual product development and make recommendations for product / process improvements based on customer experience and feedback.</li><li>Think creatively and challenge existing procedures to facilitate ongoing change based on customer feedback.</li><li>To work closely with QCC, team leaders and Unit Manager to make recommendations for training and dispel any ambiguity.</li></ul><br><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span><br><ul><li>Operates in a Contact Center /CCU environment interfaces with Call taking staff.</li><li>Works closely with QCC, TLs and Service Management team.</li><li>Operates within standard rules and guidelines set by the bank and additional ones set by and unique to Contact Center and CCU</li></ul><br><span><strong>Problem Solving</strong></span><br><ul><li>Mostly related to call handling techniques and customer satisfaction.</li><li>Identifying the loopholes or weaknesses prevents us from consistently delivering a superior service experience and suggesting ways of overcoming these.</li><li>Includes root-cause analysis.</li><li>Also overcoming challenges of accurate performance measurement.</li></ul><br><p><span><strong>Knowledge, Skills and Experience</strong></span></p><br><br><ul><li>University Graduate (preferably with some finance / banking or math’s component).</li><li>Excellent communication skills preferably Arabic / English speaking.</li><li>Min 2 years’ experience in a service environment (at least 2 years’ experience in a call center), previous work in a role of Quality Assurance or Service Quality is an added advantage.</li><li>Proven excellent listening skills.</li><li>Analytical and conscious to detail.</li><li>Computer literate.</li><li>Positive attitude.</li><li>Full knowledge of banks products, process and system information.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>Location:</span></strong><span> Giza – 6th of October City</span></p><br> <p><strong><span>Job Type:</span></strong><span> [Full-time, Contract]</span></p><br> <p><strong><span>Hashtag:</span></strong><span> #LI-OB1</span></p><br> <p><strong><span>About Us:</span></strong></p><br> <p><span>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission. </span></p><br> <p><span>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&amp;D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp; </span></p><br> <p><strong><span>Description:</span></strong></p><br> <p><span>This job is responsible for visiting doctors to promote particular products, disseminate product information and convey company messages to achieve monthly sales targets.</span></p><br> <p><strong><span>Key Responsibilities:</span></strong></p><br> <p><span>• Follows all relevant Sales procedures so that work is carried out in a controlled and consistent manner.</span></p><br> <p><span>• Follows the day-to-day operations related to own job in the Sales function to ensure continuity of work.</span></p><br> <p><span>• Visits doctors in private clinics or hospitals on a daily basis to promote particular products, disseminate product information and convey company messages to achieve monthly sales target.</span></p><br> <p><span>• Collates accurate and prompt basic sales information and enters them on the CRM system on a daily basis to be revised by the Field Sales Supervisor.</span></p><br> <p><span>• Coordinates and communicates with sales representatives and direct manager on a daily basis to achieve sales targets.</span></p><br> <p><span>• Acquires the necessary knowledge of all of the company’s products and/or services in order to help increase sales.</span></p><br> <p><span>• Complies with all relevant safety, quality, health and environmental procedures and code of conduct to ensure a healthy and safe work environment.</span></p><br> <p><strong><span>Qualifications:</span></strong></p><br> <p><span>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</span></p><br> <p><span>• B.Sc. degree in Pharmacy or equivalent.</span></p><br> <p><span>• 1 - 3 years of related experience</span></p><br> <p><strong><span>Learn more about Hikma in Egypt </span></strong><span><strong><span>hikma-egypt-factsheet_-en-sep-2025.pdf</span></strong></span></p><br> </div>