وظائف مدير الخدمات اللوجستية - الجيزة مصر

<p>Are you ready to embark on an exhilarating career journey in the heart of Giza, Egypt? We are seeking a dynamic and driven <strong>Sales Representative</strong> to join our vibrant team! This is an incredible opportunity for an entry-level professional eager to make a significant impact in the medical/healthcare and retail sectors. If you're passionate about connecting with people, achieving ambitious goals, and contributing to a thriving business, then this is the perfect role for you!</p><p><strong>Overview:</strong> As a Sales Representative, you will be at the forefront of our customer engagement efforts, directly impacting our growth and success. You'll be instrumental in building lasting relationships and ensuring our clients receive exceptional service. This on-site role in Giza offers a unique chance to grow professionally within a supportive and dynamic environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Actively engage with potential and existing customers to promote our products and services, particularly within the medical/healthcare and retail industries.</li><li><strong>Consistently achieve and exceed sales targets</strong> by identifying customer needs and offering tailored solutions.</li><li>Provide outstanding <strong>customer service</strong>, addressing inquiries, resolving issues, and ensuring a positive customer experience.</li><li>Develop and maintain comprehensive knowledge of our product offerings and market trends.</li><li>Prepare and deliver compelling sales presentations and proposals.</li><li>Collaborate with the team to strategize and implement effective sales campaigns.</li><li>Maintain accurate records of all sales activities and customer interactions.</li></ul><p><strong>Skills & Technologies:</strong> We're looking for individuals who possess a natural flair for sales and a commitment to excellence. You'll utilize your strong communication skills, an understanding of customer needs, and a proactive approach to drive success. Experience with CRM software will be a plus, but a willingness to learn is paramount!</p><p><strong>Growth Opportunities:</strong> This entry-level position is a launchpad for a rewarding career. We are committed to fostering your professional development through continuous training, mentorship, and clear pathways for advancement within our organization. Your dedication and performance will open doors to exciting new challenges and leadership roles.</p><p><strong>Team & Culture:</strong> Join a collaborative and energetic team that values innovation, integrity, and mutual support. We believe in celebrating successes, learning from challenges, and empowering every team member to reach their full potential. Our on-site environment in Giza promotes strong team cohesion and a vibrant workplace.</p><p><strong>Impact:</strong> Your role as a Sales Representative is crucial to our mission. You will directly contribute to our market expansion, enhance customer satisfaction, and play a vital part in achieving our business objectives. Your efforts will help us deliver valuable solutions to our clients and reinforce our position as a leader in the industry.</p><p><strong>Requirements</strong></p><ul><li><strong>Required Skills:</strong></li><ul><li>Demonstrable experience in <strong>Sales</strong>, with a strong understanding of sales principles.</li><li>Proven ability to meet and exceed <strong>Sales Target Achievement</strong>.</li><li>Exceptional <strong>Customer Service</strong> skills with a customer-centric approach.</li><li>Outstanding <strong>Communication</strong> and interpersonal abilities.</li><li>Strong <strong>Negotiation</strong> and persuasion skills.</li><li>Eagerness to develop comprehensive <strong>Product Knowledge</strong>.</li><li>Ability to foster and maintain strong <strong>Client Relationship Management</strong>.</li><li>Excellent <strong>Problem Solving</strong> capabilities and a proactive mindset.</li><li>Familiarity with <strong>CRM Software</strong> is a plus.</li><li>Effective <strong>Time Management</strong> and organizational skills.</li><li>Basic <strong>Presentation Skills</strong>.</li></ul><li><strong>Experience Requirements:</strong></li><ul><li>0-2 years of relevant experience in a sales or customer-facing role.</li></ul><li><strong>Career Level Expectations:</strong></li><ul><li>This is an exciting <strong>Entry Level</strong> opportunity for ambitious individuals ready to kickstart their career in sales.</li></ul></ul>

<p>About the Role</p><p>Within Earth is looking for a highly experienced Senior Infrastructure Engineer to own and manage our mission-critical production infrastructure.</p><p>Our hotel platform processes over 1 billion searches per day and thousands of bookings daily. This role is responsible for ensuring our production environment remains stable, secure, scalable, and available 24/7 with near-zero downtime.</p><p>You will be responsible for managing our virtualization platform, Linux and Windows production servers, enterprise databases, load balancing, monitoring, automation, performance optimization, and troubleshooting across the full infrastructure stack.</p><p>We are looking for someone who can work independently, make sound technical decisions, quickly identify bottlenecks, perform Root Cause Analysis (RCA), and continuously improve the platform.</p><p>What You'll Own</p><p>Production Infrastructure</p><p>XCP-ng Virtualization Cluster</p><p>Linux &amp; Windows Production VMs</p><p>HAProxy Cluster</p><p>SQL Server</p><p>PostgreSQL</p><p>MongoDB</p><p>Redis</p><p>ClickHouse</p><p>Kubernetes &amp; Docker</p><p>Monitoring &amp; Alerting Platform</p><p>GitHub CI/CD</p><p>Infrastructure Automation</p><p>Azure Infrastructure</p><p>Production Performance &amp; Capacity Planning</p><p>Required Technical Skills</p><p>Infrastructure &amp; Virtualization</p><p>You should be able to independently:</p><p>Deploy, manage, troubleshoot and optimize XCP-ng clusters</p><p>Manage VM lifecycle, storage, networking and live migration</p><p>Diagnose virtualization performance bottlenecks</p><p>Plan infrastructure capacity and resource allocation</p><p>Perform disaster recovery and backup management</p><p>Linux &amp; Windows Production Servers</p><p>You should be able to independently:</p><p>Deploy and maintain production Linux and Windows servers</p><p>Troubleshoot CPU, memory, storage and networking issues</p><p>Perform OS performance tuning</p><p>Handle production incidents</p><p>Secure and harden production servers</p><p>Automate administration tasks</p><p>HAProxy</p><p>Advanced production experience with:</p><p>HAProxy deployment and administration</p><p>High Availability clusters</p><p>Health Checks</p><p>SSL Termination</p><p>Sticky Sessions</p><p>ACL Rules</p><p>Backend Failover</p><p>Load Balancing</p><p>Zero Downtime deployments</p><p>Performance tuning</p><p>Troubleshooting production issues</p><p>Database Administration</p><p>Hands-on production administration of:</p><p>SQL Server</p><p>PostgreSQL</p><p>MongoDB</p><p>Redis</p><p>ClickHouse</p><p>You should be able to independently:</p><p>Install and configure databases</p><p>Backup &amp; Restore</p><p>Replication</p><p>High Availability</p><p>Performance tuning</p><p>Query optimization</p><p>Capacity planning</p><p>Database monitoring</p><p>Troubleshoot production issues</p><p>Root Cause Analysis</p><p>Monitoring &amp; Observability</p><p>Experience building and managing enterprise monitoring using:</p><p>Zabbix</p><p>Datadog</p><p>Grafana</p><p>Prometheus</p><p>ELK (preferred)</p><p>You should be able to:</p><p>Build dashboards</p><p>Configure alerts</p><p>Monitor infrastructure health</p><p>Monitor database performance</p><p>Detect anomalies</p><p>Investigate incidents</p><p>Identify performance bottlenecks</p><p>Kubernetes &amp; Docker</p><p>Production experience with:</p><p>Kubernetes</p><p>Cluster Administration</p><p>Deployments</p><p>Services</p><p>Ingress</p><p>Helm</p><p>StatefulSets</p><p>Persistent Volumes</p><p>Autoscaling</p><p>Rolling Updates</p><p>Production Troubleshooting</p><p>Docker</p><p>Docker</p><p>Docker Compose</p><p>Image Optimization</p><p>Container Networking</p><p>Private Registry</p><p>Production Operations</p><p>CI/CD &amp; Automation</p><p>Experience with:</p><p>GitHub</p><p>GitHub Actions</p><p>CI/CD Pipelines</p><p>Release Automation</p><p>Rollback Strategy</p><p>Secrets Management</p><p>Strong scripting skills using:</p><p>PowerShell</p><p>Bash</p><p>Python</p><p>Automation experience is essential.</p><p>Cloud</p><p>Experience managing Azure production environments including:</p><p>Virtual Machines</p><p>Networking</p><p>Storage</p><p>Monitoring</p><p>Hybrid Infrastructure</p><p>Performance &amp; Troubleshooting</p><p>You should be confident in:</p><p>Finding production bottlenecks</p><p>Performance optimization</p><p>Capacity planning</p><p>Infrastructure scaling</p><p>Database performance tuning</p><p>Application infrastructure troubleshooting</p><p>Root Cause Analysis (RCA)</p><p>High Availability design</p><p>Zero Downtime operations</p><p>We're Looking For Someone Who Can</p><p>✅ Own production infrastructure independently.</p><p>✅ Troubleshoot across the complete infrastructure stack.</p><p>✅ Identify problems before they impact production.</p><p>✅ Make sound technical decisions.</p><p>✅ Optimize systems before recommending hardware upgrades.</p><p>✅ Automate repetitive operational tasks.</p><p>✅ Manage high-availability infrastructure.</p><p>✅ Design scalable production systems.</p><p>✅ Work comfortably in a fast-moving 24/7 production environment.</p><p><strong>Requirements</strong></p><p>7+ years in Senior Infrastructure / Platform Engineering.</p><p>Experience supporting enterprise production platforms.</p><p>Experience managing high-availability environments.</p><p>Strong production troubleshooting and RCA skills.</p><p>Experience with both on-premises infrastructure and Microsoft Azure.</p><p></p>

<p><strong>Unleash Your Potential as a Central Control Unit Operator in Giza, Egypt!</strong></p><p>Are you ready to be at the heart of critical IT operations? We're searching for a dynamic and meticulous <strong>Central Control Unit Operator</strong> to join our innovative team in Giza. This is a thrilling opportunity to play a pivotal role in maintaining the stability and performance of our cutting-edge systems, ensuring seamless operation and immediate response to any challenges.</p><ul><li><strong>Overview:</strong> As a Central Control Unit Operator, you will be the vigilant eye and proactive hand overseeing our central systems. Your expertise will guarantee the continuous and efficient functioning of our IT infrastructure, directly contributing to our operational excellence.</li><li><strong>Responsibilities:</strong><ul><li><strong>Monitor and control</strong> various IT systems and applications from a central control unit.</li><li><strong>Identify and respond</strong> to system alerts, errors, and performance issues in real-time.</li><li><strong>Execute routine system checks</strong> and maintenance procedures.</li><li><strong>Perform initial troubleshooting</strong> and escalate complex issues to appropriate technical teams.</li><li><strong>Document all incidents</strong>, actions taken, and resolutions thoroughly.</li><li><strong>Collaborate effectively</strong> with engineering and support teams to ensure rapid problem resolution.</li><li><strong>Contribute to the improvement</strong> of monitoring tools and operational procedures.</li></ul></li><li><strong>Skills & Technologies:</strong> This role demands a solid foundation in <strong>Computer Science</strong>, <strong>Information Technology (IT)</strong>, and <strong>Software Engineering principles</strong>. You'll leverage your proficiency in <strong>Unit Testing</strong> concepts to understand system behaviors, alongside practical skills in <strong>System Monitoring</strong>, <strong>Troubleshooting</strong>, and potentially <strong>Scripting</strong> for automation.</li><li><strong>Growth Opportunities:</strong> We are committed to your professional development. This role offers a clear pathway for growth into more specialized IT operations, system administration, or even software development roles, as you deepen your expertise in critical system management and incident response.</li><li><strong>Team & Culture:</strong> Join a collaborative and supportive team that values precision, proactive problem-solving, and continuous learning. We foster an environment where your contributions are recognized, and your professional growth is encouraged.</li><li><strong>Impact:</strong> Your work will have a direct and significant impact on our daily operations, ensuring the reliability and availability of essential services. You will be instrumental in maintaining the stability that underpins our success, making a tangible difference every single day.</li></ul><p>This is an <strong>on-site</strong> full-time position located in the vibrant city of Giza, Egypt, offering a unique opportunity to grow your career within a leading IT/Software Development environment.</p><p><strong>Requirements</strong></p><ul><li><strong>Educational Background:</strong> A strong academic foundation in <strong>Computer Science</strong>, <strong>Information Technology (IT)</strong>, or <strong>Software Engineering</strong> is highly valued.</li><li><strong>Experience Requirements:</strong> We are seeking candidates with <strong>2-3 years of hands-on experience</strong> in IT operations, system monitoring, or a related technical support role.</li><li><strong>Essential Skills:</strong><ul><li>Proficiency in <strong>System Monitoring</strong> tools and methodologies.</li><li>Solid understanding of <strong>Computer Science</strong> and <strong>Information Technology (IT)</strong> fundamentals.</li><li>Experience with <strong>Software Engineering</strong> principles, particularly concerning system reliability and performance.</li><li>Familiarity with <strong>Unit Testing</strong> concepts and their application in understanding system integrity.</li><li>Demonstrated ability in <strong>Problem Solving</strong> and <strong>Troubleshooting</strong> technical issues effectively.</li><li>Basic knowledge of <strong>Networking Fundamentals</strong>.</li><li>Excellent <strong>Attention to Detail</strong> and strong <strong>Critical Thinking</strong> skills.</li><li>Strong <strong>Communication</strong> skills for technical reporting and team collaboration.</li><li>Ability to work efficiently using <strong>Command Line Interface (CLI)</strong> tools.</li></ul></li><li><strong>Career Level Expectations:</strong> This role is ideal for a dedicated professional ready to take on significant responsibility in managing critical IT infrastructure, demonstrating a proactive approach and a keen desire for continuous learning and improvement.</li></ul>

At Hikma we put better health within reach, every day in more than 50 countries around the world. For more than 40 years, we've been creating high-quality medicines and making them accessible to the people who need them. Headquartered in the UK, we are a global company with a local presence across the United States (US), the Middle East and North Africa (MENA) and Europe, and we use our unique insight and expertise to transform cutting-edge science into innovative solutions that transform people's lives. We're committed to our customers, and the people they care for, and by thinking creatively and acting practically, we provide them with a broad range of branded and non-branded generic medicines. Together, our 8,600 colleagues are helping to shape a healthier world that enriches all our communities. We are a leading licensing partner, and through our venture capital arm, are helping bring innovative health technologies to people around the world. For more info Disclaimer: EMPLOYMENT RECRUITMENT FRAUD ALERT Please be advised that the Hikma Pharmaceuticals Group does not ask its employees or prospective employees to wire any money either to its bank accounts or to any third party, and does not conduct employment interviews via any social media platform, Google Hangouts, Yahoo! Messenger, text message, or e-mail. Unfortunately, employment scams are increasingly common and it is important to remain vigilant when conducting a job search. For more information about these scams, see the UK National Fraud Intelligence Bureau’s website and the US Better Business Bureau’s article on the subject. If you receive a request to send money through any means or a request for personal information from anyone claiming to be a Hikma recruiter, DO NOT REPLY. Instead, please forward the communication(s) to us at vacancy@hikma.com so that we may provide it to relevant law enforcement agencies, as appropriate.<br><br>Website<br><br>http://www.hikma.com <strong>Duties &amp; Responsibilities:<br><br></strong><ul><li>Review and process supplier invoices in SAP in accordance with company policies and approval procedures.</li><li>Ensure invoices are properly supported by purchase orders, goods receipt notes, service confirmations, and other required documents.</li><li>Perform three-way matching between Purchase Orders, Goods Receipts, and supplier invoices.</li><li>Review non-PO invoices and ensure appropriate approvals and supporting documentation are obtained.</li><li>Ensure accurate allocation of invoices to the correct GL accounts, cost centers, profit centers, and entities.</li><li>Monitor blocked, parked, and pending invoices and coordinate with relevant departments for resolution.</li><li>Ensure timely processing of debit notes, credit notes, advances, and supplier adjustments.</li><li>Perform regular supplier statement reconciliations.</li><li>Investigate and resolve differences between supplier statements and SAP balances.</li><li>Follow up on outstanding invoices, credit notes, advances, and unmatched transactions.<br><br></li></ul>Month-End &amp; Year-End Closing<br><br><ul><li>Perform AP month-end closing activities in accordance with the closing calendar.</li><li>Review vendor balances and ensure all relevant liabilities are recorded in the appropriate accounting period.</li><li>Identify and record accruals for goods and services received but not yet invoiced.</li><li>Review GR/IR balances and coordinate with Procurement and Warehouse teams to resolve outstanding items.</li><li>Prepare AP aging reports and supporting schedules for month-end reporting.</li><li>Support year-end audit requirements and provide requested AP documentation and reconciliations.<br><br></li></ul>Reporting &amp; Analysis<br><br><ul><li>Prepare and analyze Accounts Payable aging reports.</li><li>Monitor overdue and long-outstanding supplier balances.</li><li>Prepare AP reconciliations and management reports.</li><li>Identify unusual transactions, duplicate invoices, and potential control issues.</li><li>Provide analysis and explanations for significant movements in AP balances.<br><br></li></ul>JOB LOCATION: 6th of October City<br><br><strong>Qualifications:<br><br></strong><ul><li>Bachelor’s of Commerce, English Section is the must.</li><li>At least 3:4 years of experience in similar position.</li><li>SAP user is must</li><li>Proper knowledge and application of IFRSs &amp; EASs.</li><li>Very good command of English</li><li>Proficient in the use of Microsoft Office, including Project, Word, Excel, Outlook, and PowerPoint Experience.</li></ul>

<p>About this Role</p><p>We are seeking an experienced product professional to lead the strategy, delivery, adoption and continuous improvement of MarTech and data products. Based in Cairo, the role connects the needs of Vodafone markets with scalable, secure and measurable solutions that improve data collection, analytics, customer experience and MarTech maturity.&nbsp;</p><p><br></p><p>You will define product vision, roadmaps, priorities and success measures while coordinating product, engineering, analytics, architecture, commercial and vendor teams. The role requires effective decision-making in a complex, matrix environment and a strong focus on product adoption, reusable standards and measurable business value</p><p>What you’ll do</p><p>Define and communicate the vision, strategy, roadmap, priorities, objectives and success measures for a portfolio of MarTech and data products.</p><p>Lead the complete product lifecycle, including discovery, requirements definition, delivery, release, adoption and continuous improvement.</p><p>Engage Vodafone markets to understand their priorities, product roadmaps, maturity and challenges, translating these insights into scalable capabilities and support plans.</p><p>Coordinate Product Owners, engineering, analytics, architecture, commercial teams and external vendors, managing dependencies, risks, governance and delivery decisions.</p><p>Own portfolio prioritisation and make product investment recommendations within the relevant governance framework.</p><p>Approve product requirements, success criteria, release scope and appropriate delivery trade-offs.</p><p>Lead market discovery, onboarding, adoption and feedback processes, ensuring that market insights inform future product roadmaps.</p><p>Ensure that security, privacy, Responsible AI, architecture and operational-readiness requirements are addressed with the appropriate specialist teams.</p><p>Monitor product performance, adoption, delivery health and realised value, initiating corrective action where required.</p><p>Promote reusable standards, clear documentation, market enablement and measurable outcomes across the MarTech product portfolio.</p><p>Who you are</p><p>You have experience leading digital, analytics, AI or MarTech products through discovery, delivery, launch and ongoing improvement.</p><p>You can develop product and portfolio strategies, manage roadmaps and prioritise backlogs using outcome-based planning.</p><p>You have experience working with Agile delivery methods. SAFe, Product Owner or relevant project management certification would be beneficial.</p><p>You understand web and mobile analytics, APIs, data flows, cloud platforms, customer data, digital journeys and MarTech tools.You can translate business needs into clear requirements, acceptance criteria and measurable outcomes.</p><p>You use data and evidence to support product decisions and evaluate performance.</p><p>You communicate clearly and can influence stakeholders across commercial, technology, architecture and market teams.</p><p>You apply structured problem-solving and sound judgement when working with ambiguity or competing priorities.</p><p>You collaborate effectively across teams and support the development of Product Owners and delivery partners through matrix leadership.</p><p>You understand the importance of data privacy, security, governance, Responsible AI and operational readiness in digital product delivery</p><p>Not a perfect fit?</p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p><br></p><p>What's in it for you</p><p>The opportunity to shape a multi-product portfolio used across Vodafone markets.</p><p>Exposure to cross-functional and international collaboration across product, technology, analytics, architecture and commercial teams.</p><p>The ability to influence strategic product direction, operating practices and market adoption.</p><p>Experience working on scalable solutions that support data quality, operational efficiency, digital journeys and customer outcomes.</p><p>Opportunities to contribute to modern MarTech, analytics, AI-enabled products, cloud services and responsible technology governance.</p><p>What skills you will learn</p><p>Strategic management of MarTech and data product portfolios.</p><p>Product investment assessment and outcome-based prioritisation.</p><p>Cross-market discovery, onboarding, enablement and adoption planning.</p><p>Governance of privacy, security, Responsible AI and operational readiness.</p><p>Management of dependencies and delivery decisions across matrix teams.Measurement of product adoption, delivery health and realised business value.</p><p>Development of reusable product standards and scalable market-support models.</p><p><strong>Desired Candidate Profile</strong></p><h3><br></h3>

<p>Role Purpose As a Senior Product Designer/ UX Sr designer, you will play a key role in shaping Vodafone's digital experiences across Mobile Apps, Web, eCommerce, Enterprise, and Digital Services. You will own the end-to-end product design process, partnering closely with Product Managers, Engineers, Researchers, Analysts, and Business stakeholders to deliver intuitive, accessible, and data-driven customer experiences. You will transform business problems into simple and scalable digital solutions while ensuring consistency through Vodafone's Design System and design standards. As a senior member of the team, you will mentor designers, influence product strategy, and champion user-centered design across multiple squads. Job Profile Product Design - Own the complete product design lifecycle from discovery through delivery. - Translate business objectives and customer needs into intuitive product experiences. - Produce user flows, customer journeys, wireframes, prototypes, and high-fidelity interfaces. - Design scalable experiences for mobile applications, responsive web, and enterprise platforms. Discovery &amp; Research - Plan and conduct UX research activities. - Run usability testing and synthesize findings into actionable recommendations. - Analyze customer feedback, behavioral analytics, and business KPIs. - Validate assumptions through experimentation and A/B testing. Product Strategy - Collaborate with Product Managers during product discovery. - Contribute to product vision, roadmap discussions, and backlog prioritization. - Balance customer needs with technical feasibility and business value. - Define success metrics together with Product Owners and Analytics teams. Delivery - Work closely with Engineering during Agile sprints. - Support implementation through design QA. - Resolve design issues during development. - Ensure delivered products match approved design specifications. Leadership - Mentor junior and mid-level Product Designers. - Review design work and provide constructive feedback. - Promote design best practices across squads. - Support hiring, onboarding, and capability development. Core Responsibilities - Lead complex product initiatives independently. - Own design decisions from concept to launch. - Create user-centered experiences backed by research and analytics. - Deliver high-quality prototypes and production-ready UI. - Facilitate workshops and design thinking sessions. - Present design rationale to senior stakeholders. - Drive accessibility and inclusive design. - Promote experimentation and continuous product improvement. - Support cross-functional collaboration between Design, Product, Engineering, and Business. - Help evolve Vodafone's Product Design practice. Comptencies and Qualifications Must-Have Technical &amp; Professional Qualifications 5 8 years of experience in Product Design, UX Design, or Digital Product Design. Proven experience designing complex web and mobile applications. Strong portfolio demonstrating end-to-end product design thinking. Experience working within Agile product teams. Design Skills Strong knowledge of: -User-centered Design -Interaction Design -Information Architecture -Visual Design -Responsive Design -Mobile Design -Accessibility (WCAG) -Design Thinking -Service Design principles -Prototyping Advanced proficiency in:Figma, FigJam, Prototyping tools,Jira Nice to have: HTML/CSS understanding, AI-assisted design tools, Analytics platforms, Maze / UserTesting, Adobe Creative Suite Required Experience: -Experience delivering digital products from discovery through launch. -Experience working within Agile squads. -Experience collaborating with Product Managers and Engineers. -Experience contributing to Design Systems. -Experience using analytics to improve product performance. -Experience presenting work to senior stakeholders. Not a perfect fit? Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. Together we can.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5 8 years of experience in Product Design, UX Design, or Digital Product Design.</li><li>Proven experience designing complex web and mobile applications.</li><li>Strong portfolio demonstrating end-to-end product design thinking.</li><li>Experience working within Agile product teams.</li><li>Design Skills Strong knowledge of: -User-centered Design -Interaction Design -Information Architecture -Visual Design -Responsive Design -Mobile Design -Accessibility (WCAG) -Design Thinking -Service Design principles -Prototyping</li><li>Advanced proficiency in:Figma, FigJam, Prototyping tools,Jira</li><li>HTML/CSS understanding, AI-assisted design tools, Analytics platforms, Maze / UserTesting, Adobe Creative Suite</li><li>Experience delivering digital products from discovery through launch.</li><li>Experience working within Agile squads.</li><li>Experience collaborating with Product Managers and Engineers.</li><li>Experience contributing to Design Systems.</li><li>Experience using analytics to improve product performance.</li><li>Experience presenting work to senior stakeholders.</li></ul>

We are an electrical and engineering company based in Agouza, Giza, and an authorized distributor of Schneider Electric products. The company operates across Egypt and Saudi Arabia and provides electrical and engineering solutions including electrical panels, elevators, low-voltage and medium-voltage solutions, electrical contracting, and related products and services.As we are currently establishing our Marketing function, we are looking for a creative and hands-on Social Media &amp; Content Creator to take ownership of our social media presence and create professional technical and commercial content that represents the company and its products.Job SummaryThe Social Media &amp; Content Creator will be responsible for developing and managing the company's social media presence, creating engaging content, and translating technical products and services into clear and attractive content for our target audience.The role requires someone who can combine content creation, social media management, creativity, and basic marketing knowledge, while working closely with the technical and sales teams.Key ResponsibilitiesDevelop and implement a social media content strategy aligned with the company's business objectives.Manage and maintain the company's Facebook, LinkedIn, and other relevant social media platforms.Create and maintain a monthly content calendar.Create engaging and professional content including:Social media postsProduct features and highlightsCompany updatesProject showcasesEducational/technical contentReels and short-form videosPromotional campaignsEmployer branding contentCreate content that explains technical products and solutions in a simple and engaging way.Conduct regular visits to the company's workshop, projects, and business locations when needed to capture authentic photos and videos.Create content showcasing the company's electrical panels, elevator solutions, LV/MV products, Schneider Electric products, workshop operations, projects, and technical capabilities.Coordinate with the Sales, Technical, and Operations teams to collect accurate product and project information.Write clear and engaging captions in both Arabic and English when required.Ensure that all published content reflects a professional corporate image.Monitor social media comments, messages, and inquiries and coordinate with the relevant departments for proper responses.Monitor social media performance and prepare regular reports covering reach, engagement, followers, and other relevant KPIs.Identify current social media trends and recommend relevant content opportunities.Support paid advertising campaigns by preparing suitable creative content in coordination with the Media Buyer.Assist in developing content for the company's website, including product pages, company updates, and other digital materials.Support the development of the company's digital presence in both the Egyptian and Saudi markets.Conduct competitor and market research to identify content opportunities.Maintain consistent branding, tone of voice, and visual identity across all digital channels.Content Creation ResponsibilitiesThe candidate is expected to be comfortable with hands-on content creation, including:Photography and basic video shooting.Reels and short-form video creation.Basic video editing.Basic graphic design.Writing social media captions.Creating content ideas and campaigns.Repurposing existing technical and product information into social media content.RequirementsBachelor's degree in Marketing, Mass Communication, Business Administration, or a related field.1–2 years of experience in Social Media Management / Content Creation.Previous experience managing business/company social media accounts.Strong knowledge of Facebook and LinkedIn.Good understanding of Instagram and short-form video content.Good writing and communication skills in Arabic and English.Creative mindset with strong attention to detail.Ability to create content independently from concept to publishing.Basic knowledge of Canva and/or other graphic design tools.Basic video editing skills using tools such as CapCut, Adobe Premiere, or similar software.Good understanding of social media analytics and performance metrics.Ability to work independently and take ownership of the company's social media presence.Preferred QualificationsExperience in B2B, engineering, electrical, construction, industrial, or technical companies is a strong advantage.Experience creating technical or engineering-related content is preferred.Experience working with Schneider Electric or other electrical/industrial brands is a plus.Experience creating content for the Saudi/GCC market is an advantage.Basic understanding of digital marketing and paid advertising is a plus.A portfolio of previous social media work is highly preferred.What We OfferThe opportunity to build and develop the company's social media presence from the ground up.Exposure to both the Egyptian and Saudi markets.Hands-on experience with a growing engineering and electrical business.Opportunity to create content across electrical products, panels, elevators, LV/MV solutions, projects, and technical services.Career growth opportunities within the developing Marketing function.<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 3</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي</li></ul>

<p>We are seeking a highly capable, resourceful, and detail-oriented administrative professional based in Egypt to work closely with our administrative team in New York. This position requires exceptional spoken and written English, strong judgment, confidence handling people and problems, and the discipline to follow work through to completion.</p><p>This is not a narrowly defined or passive assistant role. It is designed for a versatile professional who can manage calls, resolve escalations, protect the accuracy of our internal CRM, train staff, support licensing and sales tax administration, and step into changing operational needs as the office grows. The successful candidate will report directly to the owner and will be expected to identify problems, recommend practical solutions, and reduce the amount of routine follow-up that depends on the owner.</p><p><strong>Requirements</strong></p><p></p><h3>Client Communication &amp; Escalations</h3><ul><li><p>Handle inbound/outbound calls, messages, follow-ups, and client inquiries professionally.</p></li><li><p>Resolve routine administrative issues independently and escalate sensitive tax, legal, financial, technical, or reputational matters appropriately.</p></li><li><p>Document conversations, commitments, deadlines, and next steps accurately in the CRM and follow open items through completion.</p></li></ul><h3>CRM Ownership, Quality Control &amp; Training</h3><ul><li><p>Become an internal expert on the office CRM, including records, workflows, tasks, notes, documents, naming conventions, statuses, and reporting.</p></li><li><p>Review staff entries for accuracy and completeness, correct errors, return incomplete work, and reinforce office standards.</p></li><li><p>Train new and existing staff through onboarding, refresher sessions, coaching, SOPs, checklists, templates, and quick-reference guides.</p></li><li><p>Identify recurring errors and bottlenecks, recommend improvements, and escalate repeated non-compliance to the owner.</p></li></ul><h3>Administrative Operations &amp; Owner Support</h3><ul><li><p>Turn the owner’s priorities into organized tasks, deadlines, assignments, and follow-up.</p></li><li><p>Coordinate communication and handoffs between the Egypt-based support function and the New York administrative team.</p></li><li><p>Maintain trackers, reports, correspondence, meeting notes, calendars, deadlines, and outstanding client requests.</p></li><li><p>Take ownership of special projects and step into areas where the office temporarily lacks resources.</p></li><li><p>Identify administrative bottlenecks and propose practical solutions without requiring constant supervision.</p></li></ul><h3>Licensing, Sales Tax &amp; Compliance Support</h3><ul><li><p>Work with the owner on licensing, registrations, renewals, applications, notices, and compliance calendars.</p></li><li><p>Organize supporting documents, confirmations, receipts, correspondence, and proof of submission.</p></li><li><p>Assist with the administrative side of sales tax matters, including collecting documents, tracking deadlines, monitoring notices, and maintaining status reports.</p></li><li><p>Communicate with clients, agencies, vendors, and staff when authorized.</p></li><li><p>Escalate technical tax or legal questions to the owner or appropriate professional.</p></li></ul><h3>Team Support &amp; Process Improvement</h3><ul><li><p>Help establish consistent administrative standards across the office.</p></li><li><p>Support onboarding, cross-training, documentation, and workflow improvement.</p></li><li><p>Protect confidential taxpayer, client, employee, and business information.</p></li><li><p>Serve as a flexible “jack of all trades” who can support the areas where help is most needed.</p></li></ul><h2>Required Qualifications</h2><ul><li><p>Excellent professional English, spoken and written, with a confident phone presence.</p></li><li><p>3+ years of experience in administrative operations, executive support, client service, office support, or a similar role.</p></li><li><p>Experience with CRM, practice-management, ticketing, or client database systems.</p></li><li><p>Strong attention to detail, organization, prioritization, documentation, and follow-through.</p></li><li><p>Ability to handle escalations and correct or coach staff respectfully while maintaining accountability.</p></li><li><p>Proactive, independent, resourceful, and comfortable recommending solutions.</p></li><li><p>High discretion with confidential financial, tax, identity, employee, and business information.</p></li><li><p>Strong knowledge of email, spreadsheets, word processing, shared drives, video meetings, and cloud-based office tools.</p></li><li><p>Reliable internet, quiet workspace, quality headset, and substantial overlap with New York business hours.</p></li></ul><h2>Preferred Experience</h2><p>Experience in a U.S. tax, accounting, bookkeeping, legal, financial-services, or other deadline-driven office; sales tax, licensing, registrations, renewals, government notices, or compliance tracking; remote support for a U.S. team; CRM training, SOP creation, quality control, or team-lead responsibilities.</p><h2>What Success Looks Like</h2><p>The successful candidate will reduce the owner’s administrative burden by keeping CRM records accurate, ensuring calls and escalations are handled and documented, reducing repeated staff errors through training, keeping licensing and sales tax tracking current, and following tasks through completion.</p><h2>Growth Opportunity</h2><p>This role is intended to grow with the business. A strong performer may take on broader responsibility for administrative operations, workflow ownership, staff development, quality control, team coordination, and selected supervisory duties.</p>

<p><br></p><p><strong>Key Responsibilities</strong> Analyze business requirements and translate them into effective SAP MM, Ariba, and EWM solutions.</p><p>Participate in SAP S/4HANA implementation, rollout, enhancement, and support projects.</p><p>Design, configure, and support SAP MM and relevant Ariba/EWM processes.</p><p>Support the integration of SAP Ariba with SAP S/4HANA , including procurement, supplier, purchasing, and invoice-related processes.</p><p>Work closely with business stakeholders to understand procurement, supplier, inventory, and warehouse requirements.</p><p>Participate in blueprinting and solution design activities.</p><p>Prepare functional specifications for RICEFW developments.</p><p>Develop test scenarios, test scripts, user documentation, and help manuals.</p><p>Support integration testing across SAP MM, Ariba, EWM, Finance, and other systems .</p><p>Perform root cause analysis and resolve complex procurement, supplier, inventory, and warehouse-related issues.</p><p>Support business users during testing, deployment, and post-go-live activities.</p><p>Identify opportunities to improve procurement processes through SAP standard functionality, Ariba capabilities, and best practices.</p><p>Work effectively with globally distributed teams and stakeholders.</p><p>Manage multiple priorities while maintaining ownership of assigned deliverables.</p><p><strong>Required Experience &amp; Competencies</strong> 5+ Years of experience in SAP MM / Procurement consulting.</p><p>Strong hands-on experience with SAP S/4HANA .</p><p>Proven experience with SAP Ariba and S/4HANA integration.</p><p>Experience with SAP EWM and MM/EWM integration.</p><p>Experience in large-scale SAP implementations, rollouts, or transformation projects.</p><p>Strong experience in blueprinting, solution design, configuration, testing, and functional documentation.</p><p>Experience preparing functional specifications, test scripts, and user documentation.</p><p>Strong analytical and problem-solving skills with the ability to perform detailed root cause analysis.</p><p>Ability to communicate directly with business users and translate business requirements into SAP solutions.</p><p>Strong understanding of procurement, supplier, inventory, and warehouse processes from the client's perspective.</p><p>Ability to work effectively in a global, multicultural team environment.</p><p>Strong stakeholder management and communication skills.</p><p>Results-oriented with a strong sense of ownership and accountability.</p><p>Ability to manage multiple tasks, priorities, and stakeholder expectations simultaneously.</p><p>Strong functional knowledge of SAP MM, Procurement, Ariba, and EWM .</p><p><strong>Preferred Qualifications</strong> SAP certification in MM, EWM, Ariba, or S/4HANA .</p><p>Experience with SAP Ariba Buying, Guided Buying, Sourcing, Contracts, or Supplier Management .</p><p>Experience in global SAP rollouts or transformation programs.</p><p>Experience working with international clients and distributed delivery teams.</p><p>Knowledge of procurement analytics, spend analysis, and process optimization.</p><p>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ Years of experience in SAP MM / Procurement consulting.</li><li>Strong hands-on experience with SAP S/4HANA .</li><li>Proven experience with SAP Ariba and S/4HANA integration.</li><li>Experience with SAP EWM and MM/EWM integration.</li><li>Experience in large-scale SAP implementations, rollouts, or transformation projects.</li><li>Strong experience in blueprinting, solution design, configuration, testing, and functional documentation.</li><li>Experience preparing functional specifications, test scripts, and user documentation.</li><li>Strong analytical and problem-solving skills with the ability to perform detailed root cause analysis.</li><li>Ability to communicate directly with business users and translate business requirements into SAP solutions.</li><li>Strong understanding of procurement, supplier, inventory, and warehouse processes from the client's perspective.</li><li>Ability to work effectively in a global, multicultural team environment.</li><li>Strong stakeholder management and communication skills.</li><li>Results-oriented with a strong sense of ownership and accountability.</li><li>Ability to manage multiple tasks, priorities, and stakeholder expectations simultaneously.</li><li>Strong functional knowledge of SAP MM, Procurement, Ariba, and EWM .</li><li>SAP certification in MM, EWM, Ariba, or S/4HANA .</li><li>Experience with SAP Ariba Buying, Guided Buying, Sourcing, Contracts, or Supplier Management .</li><li>Experience in global SAP rollouts or transformation programs.</li><li>Experience working with international clients and distributed delivery teams.</li><li>Knowledge of procurement analytics, spend analysis, and process optimization.</li></ul>

<h1>Digital Operations Coordinator</h1><h2>About ZYNTRA Digital</h2><p>ZYNTRA Digital is a technology company specializing in digital transformation, business automation, enterprise software, AI-powered solutions, and SaaS products. We help organizations streamline operations, improve efficiency, and accelerate business growth through innovative technology.</p><p>We are looking for a highly organized and proactive <strong>Digital Operations Coordinator</strong> to join our growing team. This role is ideal for someone who enjoys organizing workflows, coordinating between teams, supporting clients, and ensuring day-to-day operations run efficiently.</p><hr><h2>Your Role</h2><p>As a <strong>Digital Operations Coordinator</strong>, you will play a key role in supporting the company's daily digital operations by coordinating communication, managing operational workflows, maintaining accurate records, and ensuring an exceptional customer experience throughout every stage of the client journey.</p><p>You will work closely with management, sales, customer support, and technical teams to keep projects, communications, and operational processes running smoothly.</p><hr><h2>Key Responsibilities</h2><h3>Operations Coordination</h3><ul><li><p>Coordinate daily operational activities across multiple departments.</p></li><li><p>Monitor task progress and ensure deadlines are met.</p></li><li><p>Schedule meetings and organize internal follow-ups.</p></li><li><p>Track operational activities and maintain workflow efficiency.</p></li><li><p>Assist management with operational planning and coordination.</p></li></ul><h3>Client Communication</h3><ul><li><p>Respond professionally to client inquiries.</p></li><li><p>Follow up with prospective and existing clients.</p></li><li><p>Coordinate customer requests with the appropriate departments.</p></li><li><p>Ensure timely updates throughout the customer journey.</p></li><li><p>Build and maintain positive client relationships.</p></li></ul><h3>Digital Administration</h3><ul><li><p>Maintain and update CRM records and customer databases.</p></li><li><p>Organize digital documents and operational records.</p></li><li><p>Prepare operational reports and summaries.</p></li><li><p>Ensure data accuracy and proper documentation.</p></li></ul><h3>Digital Presence Support</h3><ul><li><p>Publish approved content across company social media platforms.</p></li><li><p>Monitor incoming messages and comments.</p></li><li><p>Escalate inquiries to the appropriate department when necessary.</p></li></ul><blockquote><p>This role does <strong>not</strong> include content creation, graphic design, advertising campaign management, or social media strategy.</p></blockquote><hr><h2>Qualifications</h2><ul><li><p>Bachelor's degree in Business Administration, Information Systems, Marketing, or a related field.</p></li><li><p>1–3 years of experience in operations, administration, customer support, or coordination roles.</p></li><li><p>Excellent verbal and written communication skills.</p></li><li><p>Strong organizational and multitasking abilities.</p></li><li><p>High attention to detail and accuracy.</p></li><li><p>Ability to work independently and collaboratively.</p></li><li><p>Professional attitude with a customer-first mindset.</p></li></ul><hr><h2>Required Skills</h2><ul><li><p>Digital Operations Coordination</p></li><li><p>Customer Relationship Management (CRM)</p></li><li><p>Administrative Coordination</p></li><li><p>Business Communication</p></li><li><p>Task &amp; Time Management</p></li><li><p>Reporting &amp; Documentation</p></li><li><p>Problem Solving</p></li><li><p>Team Collaboration</p></li><li><p>Organizational Skills</p></li></ul><hr><h2>Preferred Tools</h2><ul><li><p>Microsoft Office (Excel, Word, PowerPoint)</p></li><li><p>Google Workspace</p></li><li><p>CRM Systems</p></li><li><p>Trello, ClickUp, Asana, or similar project management tools</p></li><li><p>Microsoft Teams, Zoom, or Google Meet</p></li><li><p>WhatsApp Business</p></li><li><p>Basic familiarity with social media platforms</p></li></ul><hr><h2>What We Offer</h2><ul><li><p>Competitive salary package.</p></li><li><p>Performance-based incentives.</p></li><li><p>Professional training and continuous learning.</p></li><li><p>Career growth opportunities.</p></li><li><p>Supportive and collaborative work environment.</p></li><li><p>Opportunity to work with innovative digital and AI solutions.</p></li><li><p>Annual performance and salary reviews.</p></li></ul><hr><h2>Join ZYNTRA Digital</h2><p>If you are passionate about organization, digital operations, and delivering exceptional customer experiences, we'd love to hear from you.</p><p><strong>Apply now and become part of a team shaping the future of digital transformation.</strong></p><p><strong>Requirements</strong></p><p></p><h2>Job Requirements</h2><h3>Education</h3><ul><li><p>Bachelor's degree in Business Administration, Information Systems, Marketing, Commerce, or any related discipline.</p></li></ul><h3>Experience</h3><ul><li><p>1–3 years of experience in Operations, Administration, Customer Success, Customer Service, Office Coordination, or a similar role is preferred.</p></li><li><p>Fresh graduates with exceptional organizational and communication skills are encouraged to apply.</p></li></ul><h3>Technical Skills</h3><ul><li><p>Proficiency in Microsoft Office (Word, Excel, PowerPoint).</p></li><li><p>Good working knowledge of Google Workspace (Docs, Sheets, Drive, Calendar).</p></li><li><p>Experience using CRM systems is an advantage.</p></li><li><p>Familiarity with task and project management tools such as ClickUp, Trello, Asana, or similar platforms.</p></li><li><p>Comfortable using email, online meeting platforms, and digital collaboration tools.</p></li></ul><h3>Soft Skills</h3><ul><li><p>Excellent verbal and written communication skills.</p></li><li><p>Strong organizational and time management abilities.</p></li><li><p>Ability to prioritize tasks and manage multiple responsibilities simultaneously.</p></li><li><p>High attention to detail and accuracy.</p></li><li><p>Professional appearance and customer-oriented attitude.</p></li><li><p>Strong problem-solving and critical thinking skills.</p></li><li><p>Ability to work effectively both independently and within a team.</p></li><li><p>Fast learner with the ability to adapt to new technologies and business processes.</p></li><li><p>High level of integrity, confidentiality, and professionalism.</p></li></ul><h3>Languages</h3><ul><li><p>Arabic: Native or Fluent.</p></li><li><p>English: Good command (written and spoken).</p></li></ul><h3>Preferred Qualifications</h3><ul><li><p>Previous experience in a technology company, SaaS business, or digital services environment.</p></li><li><p>Experience dealing with business clients (B2B).</p></li><li><p>Basic understanding of CRM platforms and customer lifecycle management.</p></li><li><p>Familiarity with AI-powered productivity tools such as ChatGPT, Microsoft Copilot, or Google Gemini is considered a plus.</p></li></ul><h3>Working Conditions</h3><ul><li><p>Full-time position.</p></li><li><p>On-site work.</p></li><li><p>Ability to work in a fast-paced and dynamic environment.</p></li><li><p>Flexibility to handle operational priorities when required.</p></li></ul><p></p>

<p><strong>JOB PURPOSE</strong> To deploy, operate and maintain the appropriate data security solutions and tools and implement necessary controls to protect the bank's information systems against internal and external threats in alignment with the bank's approved security architecture framework.</p><p>1.Monitor, implement and operate appropriate levels of Data security controls and systems according to enterprise Data security solutions on day-to-day basis, in order to keep business secured proactively against identified threats.</p><p>2.Provide first-level support for all managed systems and platforms including: Content Filtering, Sandboxing and others, in order to maintain business operations according to approved service level agreement.</p><p>3.Secure the access to corporate data and crown-jewels information through the operations of Data Loss Prevention (DLP), Secure Domain Name Services (DNS), Data Base (DB) Security, Internet based traffic content filtering, at all levels of the data security architecture in order to safeguard and limit access to key information system assets at all layers.</p><p>4.Implement, Operate, and Maintain Date Security, Protection and Classification program technologies, in order to provide the required levels of assurance that CIB information Security Data security policies applied and enforced.</p><p>5.Provide data security technical expertise for Project Management in order to enable bank's Business Strategic Projects through maintaining a secure Software Development Life Cycle (SDLC) in the organization that complies with Business Strategic objectives, policies, procedures, rules and regulations.</p><p>6.Perform analysis of data security needs and contribute to design, integration, and installation of hardware and software, to ensure effective security architecture and controls over enterprise applications.</p><p>7.Ensure that data security current and new tools and technologies are deployed in line with architectural requirements, and the organization's data loss prevention strategy and policies, in order to ensure effective controls according to business/compliance/regulation requirements.</p><p>8.Employ data confidentiality, integrity and availability controls in order to mitigate the risk of disclosure or alteration of sensitive information.</p><p>9.Provide technical expertise and guide the administration of data security tools that control and monitor information security, in order to keep business up and running seamless.</p><p>10.Develop and maintain monthly Key Performance Indicators (KPIs), security reports and dashboards across various data security solutions, in order to provide business with the required visibility.</p><p>11.Work with information systems owners and administrators to understand their data security needs and assist with implementing practices and procedures in alignment with CIB security policies.</p><p>12.Support Security Operations Centre and Information Security in Identifying, developing, and implementing mechanisms to detect/prevent data security incidents/gaps in order to enhance compliance with and support of security standards and procedures in place.</p><p>13.Respond to discovered security incidents by informing appropriate custodians, determining root cause, and identifying and executing remedial actions (if necessary) required to re-establish respective information system security.</p><p>14.Define and enhance, appropriate levels of Data security controls and systems according to data security solutions on regular basis, in order to keep business secured proactively against known threats.</p><p>15.Act as the technical lead in the development of responses to Request for Information (RFIs) and Request for Proposals (RFPs).</p><p><strong>Policies, Processes and Procedures</strong></p><p>16.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</p><p><strong>Day-to-day Operations</strong></p><p>17.Follow the day-to-day operations related to own jobs in the IT Security, Control &amp; Quality Assurance department to ensure continuity of work.</p><p><strong>Compliance</strong></p><p>18.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB's sound legal position and mitigate any potential risks.</p><p><strong>Desired Candidate Profile</strong></p><b>Qualifications &amp; Experience</b><br>Bachelor's degree of Engineering, Computer Science or equivalent is must.<br>Engineer: Minimum of 3 5 years of experience in IT Security and related disciplines.<br>Should have an understanding of TCP/IP protocols, networking and firewall concepts.<br>Enterprise data security architecture and software are required.<br>Understanding of IT operations: help desk, end-point management and server management<br>Experience in configuring and implementing technical security solutions<br>Capability to effectively prioritize and execute tasks under pressure and time constrains.<br><b>Recommended Certifications</b><br>Microsoft Certified Systems Administrator: Security<br>GIAC Information Security Fundamentals &amp; CCNP Security<br><b>Skills</b><br>Good command of English and Arabic languages<br>Good Communication, Negotiation and Time Management skills<br>Good Analytical and Problem-solving skills

<strong>Join Us<br><br></strong>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.<br><br><strong>Role Purpose<br><br></strong>As a Senior Product Designer/ UX Sr designer, you will play a key role in shaping Vodafone's digital experiences across Mobile Apps, Web, eCommerce, Enterprise, and Digital Services.<br><br>You will own the end-to-end product design process, partnering closely with Product Managers, Engineers, Researchers, Analysts, and Business stakeholders to deliver intuitive, accessible, and data-driven customer experiences.<br><br>You will transform business problems into simple and scalable digital solutions while ensuring consistency through Vodafone's Design System and design standards. As a senior member of the team, you will mentor designers, influence product strategy, and champion user-centered design across multiple squads.<br><br><strong>Job Profile<br><br></strong><ul><li>Product Design</li><li> Own the complete product design lifecycle from discovery through delivery </li><li> Translate business objectives and customer needs into intuitive product experiences </li><li> Produce user flows, customer journeys, wireframes, prototypes, and high-fidelity interfaces </li><li> Design scalable experiences for mobile applications, responsive web, and enterprise platforms </li><li>Discovery &amp; Research</li><li> Plan and conduct UX research activities </li><li> Run usability testing and synthesize findings into actionable recommendations </li><li> Analyze customer feedback, behavioral analytics, and business KPIs </li><li> Validate assumptions through experimentation and A/B testing </li><li>Product Strategy</li><li> Collaborate with Product Managers during product discovery </li><li> Contribute to product vision, roadmap discussions, and backlog prioritization </li><li> Balance customer needs with technical feasibility and business value </li><li> Define success metrics together with Product Owners and Analytics teams </li><li>Delivery</li><li> Work closely with Engineering during Agile sprints </li><li> Support implementation through design QA </li><li> Resolve design issues during development </li><li> Ensure delivered products match approved design specifications </li><li>Leadership</li><li> Mentor junior and mid-level Product Designers </li><li> Review design work and provide constructive feedback </li><li> Promote design best practices across squads </li><li> Support hiring, onboarding, and capability development </li><li>Core Responsibilities</li><li> Lead complex product initiatives independently </li><li> Own design decisions from concept to launch </li><li> Create user-centered experiences backed by research and analytics </li><li> Deliver high-quality prototypes and production-ready UI </li><li> Facilitate workshops and design thinking sessions </li><li> Present design rationale to senior stakeholders </li><li> Drive accessibility and inclusive design </li><li> Promote experimentation and continuous product improvement </li><li> Support cross-functional collaboration between Design, Product, Engineering, and Business </li><li> Help evolve Vodafone's Product Design practice <br><br><br></li></ul><strong>Comptencies And Qualifications<br><br></strong>Must-Have Technical &amp; Professional Qualifications<br><br><ul><li>5–8 years of experience in Product Design, UX Design, or Digital Product Design </li><li>Proven experience designing complex web and mobile applications </li><li>Strong portfolio demonstrating end-to-end product design thinking </li><li>Experience working within Agile product teams </li><li>Design Skills</li><li>Strong knowledge of:</li><li>User-centered Design</li><li>Interaction Design</li><li>Information Architecture</li><li>Visual Design</li><li>Responsive Design</li><li>Mobile Design</li><li>Accessibility (WCAG)</li><li>Design Thinking</li><li>Service Design principles</li><li>Prototyping</li><li>Advanced proficiency in:Figma, FigJam, Prototyping tools,Jira</li><li>Nice to have: HTML/CSS understanding, AI-assisted design tools, Analytics platforms, Maze / UserTesting, Adobe Creative Suite</li><li>Required Experience:</li><li>Experience delivering digital products from discovery through launch </li><li>Experience working within Agile squads </li><li>Experience collaborating with Product Managers and Engineers </li><li>Experience contributing to Design Systems </li><li>Experience using analytics to improve product performance </li><li>Experience presenting work to senior stakeholders <br><br><br></li></ul><strong>Not a perfect fit?<br><br></strong>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.<br><br><strong>Who We Are<br><br></strong>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.<br><br>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.<br><br>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.<br><br>Together we can.

<p>We are seeking an experienced Senior DevOps Engineer to design, build, and optimise modern cloud-native platforms and infrastructure. This role is ideal for a professional with strong expertise in AWS, Kubernetes, Infrastructure as Code, and CI/CD automation, who is passionate about platform reliability, observability, security, and scalable engineering practices. The successful candidate will contribute to resilient, automated environments that support digital products and services while driving operational excellence through modern DevOps methodologies.</p><p>What you ll do</p><ul><li>Design, implement, and maintain cloud infrastructure within AWS environments.</li><li>Automate infrastructure provisioning and management using Terraform, with Terragrunt experience considered beneficial.</li><li>Build, optimise, and support Kubernetes-based platforms and containerised applications.</li><li>Implement and manage GitOps deployment practices using ArgoCD.</li><li>Develop, maintain, and enhance CI/CD pipelines using GitHub Actions.</li><li>Administer Linux-based environments, ensuring stability, performance, and effective troubleshooting.</li><li>Apply cloud security best practices, including IAM, networking, and access management controls.</li><li>Enhance platform observability through monitoring, logging, tracing, and reliability engineering practices.</li><li>Work with tools such as Loki, Tempo, Prometheus, Grafana, and OpenTelemetry to improve operational insights and system performance.</li><li>Collaborate with cross-functional teams to support platform scalability, reliability, and continuous improvement initiatives.</li><li>Contribute to the adoption of modern engineering and automation practices across the technology landscape.</li></ul><p>Who you are</p><ul><li>Strong experience with AWS cloud platforms and infrastructure automation.</li><li>Hands-on experience with Kubernetes, containerised applications, and GitOps-based deployments using ArgoCD.</li><li>Solid expertise in Infrastructure as Code using Terraform; experience with Terragrunt is advantageous.</li><li>Proven experience building and maintaining CI/CD pipelines with GitHub Actions.</li><li>Strong Linux administration, troubleshooting, and systems management skills.</li><li>Good understanding of cloud security principles, IAM, networking, and access management.</li><li>Experience with observability, monitoring, logging, and platform reliability practices, including Loki, Tempo, Prometheus, Grafana, and OpenTelemetry.</li><li>Familiarity with Microsoft Azure is beneficial.</li><li>Exposure to Airflow or Data Engineering environments is advantageous.</li><li>Interest or experience in Enterprise AI or Generative AI platforms is considered a plus.</li><li>Strong collaboration, problem-solving, and continuous learning mindset.</li></ul><p>Not a perfect fit?</p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p>What's in it for you</p><ul><li>Opportunity to work with modern cloud-native technologies across AWS, Kubernetes, GitOps, and Infrastructure as Code.</li><li>Exposure to large-scale enterprise environments and platform engineering best practices.</li><li>Involvement in reliability, observability, and automation initiatives that drive meaningful business outcomes.</li><li>Collaboration with diverse technology teams across a global organisation.</li><li>Opportunity to expand expertise in emerging areas such as Azure, Data Engineering, and Enterprise AI platforms.</li></ul><p>What skills you will learn</p><ul><li>Advanced cloud architecture and automation practices.</li><li>Enterprise-scale Kubernetes platform management.</li><li>Modern GitOps delivery approaches using ArgoCD.</li><li>Infrastructure security, governance, and access management.</li><li>End-to-end observability and Site Reliability Engineering practices.</li><li>Cross-functional collaboration within global technology organisations.</li><li>Exposure to AI-enabled platforms and data-driven engineering ecosystems.</li></ul><p>VOIS Equal Opportunity Employer Commitment</p><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p><p>Join Us</p><p>At Vodafone, we re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><p>Alert</p><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p><p><strong>Desired Candidate Profile</strong></p><p>Strong experience with AWS cloud platforms and infrastructure automation.</p><p>Hands-on experience with Kubernetes, containerised applications, and GitOps-based deployments using ArgoCD.</p><p>Solid expertise in Infrastructure as Code using Terraform; experience with Terragrunt is advantageous.</p><p>Proven experience building and maintaining CI/CD pipelines with GitHub Actions.</p><p>Strong Linux administration, troubleshooting, and systems management skills.</p><p>Good understanding of cloud security principles, IAM, networking, and access management.</p><p>Experience with observability, monitoring, logging, and platform reliability practices, including Loki, Tempo, Prometheus, Grafana, and OpenTelemetry.</p><p>Familiarity with Microsoft Azure is beneficial.</p><p>Exposure to Airflow or Data Engineering environments is advantageous.</p><p>Interest or experience in Enterprise AI or Generative AI platforms is considered a plus.</p><p>Strong collaboration, problem-solving, and continuous learning mindset.</p>

<strong>Job Description<br><br></strong><strong>About TaskUs:</strong> TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.<br><br>The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.<br><br>It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.<br><br><strong>What We Offer:</strong> At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.<br><br><strong>Job Overview<br><br></strong>The Sales Quality Analyst is responsible for monitoring and evaluating agent-customer sales interactions to ensure they meet compliance, quality, and performance standards . This role is essential for driving continuous improvement, ensuring calls are handled with professionalism and accuracy, and supporting agents for success within the sales/reactivation environment .<br><br><strong>Core Responsibilities<br><br></strong><ul><li> Quality Evaluation and Auditing: Review and assess calls/interactions to ensure compliance, consistency, and high customer experience standards . This includes performing Quality Audits on a targeted sample of interactions to check policy adherence, closure rates, and scrub performed customer satisfaction (CSAT) or Net Promoter Score (NPS) . </li><li> Strategic Coaching and Feedback: Transform raw evaluation data into actionable, human-centric coaching . Provide constructive feedback to agents to discuss their QA score, opportunities, and celebrate wins . Document all coaching sessions and next steps to track agent development and ensure accountability . </li><li> Trend Analysis &amp; Reporting: Generate detailed quality reports, maintain records, and identify recurring or systemic issues by leveraging evaluation data . Provide inputs, based on audits, for briefings and training need identification . </li><li> Compliance Oversight: Ensure agents follow all legal and internal compliance requirements during sales calls . </li><li> Dispute Resolution (If applicable): Act as the final judge when an Agent challenges a score, reviewing the interaction, providing human context, and adjusting scores if a nuanced detail was missed . </li><li> Continuous Improvement: Partner with coordinators or management to continuously refine the AI's grading rubric or process standards as business goals change . Suggest process and system improvements based on common customer concerns or identified defects . </li><li> Ad Hoc Tasks: Support quality-related projects, process improvements, or other tasks as assigned by management .<br><br></li></ul><strong>Qualifications &amp; Skills<br><br></strong><ul><li> Experience in measuring, analyzing, and tracking quality and agent metrics . </li><li> Minimum of 1-year experience as a Quality Analyst . </li><li> Strong attention to detail, analytical, and problem-solving skills . </li><li> Ability to provide clear, actionable, and constructive feedback in an assertive manner . </li><li> Excellent written and verbal communication, documentation, and reporting skills . </li><li> Ability to adapt quickly to process changes and a continuous improvement mindset . </li><li> Familiarity with AI-assisted QA tools or call monitoring software is a plus . </li><li> Proficiency with Microsoft Office/Google Sheets (intermediate Excel/Sheets knowledge preferred) .<br><br></li></ul><strong> Key Performance Indicators (KPIs) <br><br></strong><ul><li> QA Score Validation Accuracy . </li><li> Average QA score for successful calls (e.g., resulting in a sale/reactivation) . </li><li> Dispute Audit Accuracy (confirming the original evaluation was correct) . </li><li> Improvement in agent QA performance post-coaching. </li><li> Timely completion of QA reports and feedback cycles . <br><br></li></ul><strong> <strong>How We Partner To Protect You: </strong> </strong> TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.<br><br><strong><strong> DEI: </strong></strong> In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.<br><br>We invite you to explore all TaskUs career opportunities and apply through the provided URL <strong> https://www.taskus.com/careers/ . <br><br></strong>TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.<br><br>Req Id: R_2604_5065<br><br>Posted At: Fri Apr 10 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

<ul><li>Provide Business Banking customers with basic information on all Bank s products/services to increase customer awareness and ensure a high level of quality service.</li><li>Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in all assigned Business &amp; Commercial Banking Products to ensure that targets are met through relationship building with existing customer base as well as new to bank clients in a transparent and ethical way.</li><li>Handle all companies account opening and its related processes. (Collecting required document, follow up with Central Operation until accounts are opened, rectify any discrepancy, etc..)</li><li>Promote &amp; refer payment acceptance products in accordance with the pre-set targets to the appropriate internal stakeholders, provide needed information about the products, fulfil payment acceptance contract and get all needed documents to rectify any missing requirement</li><li>Introduce, promote and migrate customers on alternate channels to reduce traffic in branches in order to support achieving the digital offloading strategy, fulfil contacts on bank systems according to company type and bank SOP's.</li><li>Increase the assets penetration through selling small loans to assigned portfolio, full-fill loan application, gets required document from company and submit it to concerned departments, in order to support in loan booking and during the loan lifetime they well handle fraud and early warning enquires according to the bank SOP s.</li><li>Increase penetration for assigned portfolio through cross selling bank products and services like, SME s loans Aggregate business, Payroll, Insurance Business, etc.</li><li>Ensure that every customer interaction is conducted as a superior service experience and in line with the defined customer experience standards TAT and bank service indicators (including average waiting time, telephone timeliness, reply to customer queries and messages etc.)</li><li>Grow current business through conducting sales calls / meetings with customers in designated branches.</li><li>Uncover the true potential of the assigned Growth portfolio to upgrade customers to the higher segments, refer qualified customers for unsecured lending.</li><li>Attract new-to-bank customers and refer eligible prospective credit customers to the relevant segment as per the Segment criteria the pre-set targets to maximize assets, liabilities and trade finance as well as cross selling and gross contribution.</li><li>Receive all relevant customer requests related to cheque book, credit &amp; debit cards, TDs, CDs. Etc.. in order to check their validity and send to concerned departments.</li><li>Respond and follow up on sales inquiries to comply with the set level of service while ensuring customer satisfaction.</li><li>Handle customers complaints properly, directs them to the relevant channels and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT</li><li>Prepare the daily sales report (DSR) including sales activities and call reports to be shared with direct supervisor to track sales performance achievement versus budget and work on alternative plans when needed</li><li>Report any possible frauds and risks cases and provide customer feedback to direct supervisor to maintain high level of control</li><li>Update &amp; clean-up regularly the portfolio KYC and commercial register to ensure that all clients information is accurate and up-to-date</li><li>Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</li><li>Follow the day-to-day operations related to own jobs in the Commercial &amp; BB Distribution department to ensure continuity of work</li><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree of Commerce, Business Administration, Accounting or its equivalent. Minimum 2 4 years of experience Good command of English and Arabic languages Growth Bankers Certificate is required for the promotion to Senior Growth Banker</p>

<p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions. This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p><p><strong>What you ll do</strong></p><ul><li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li><li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li><li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li><li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li><li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li><li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery.</li><li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li><li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li><li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes.</li><li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness.</li><li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts.</li><li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li><li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li></ul><p><strong>Who you are</strong></p><ul><li>You have experience working in a customer-facing support function, preferably within IT.</li><li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions.</li><li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li><li>You are confident using Microsoft Office applications and service support systems.</li><li>You communicate clearly in business-level German and English, both written and spoken.</li><li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li><li>You can work effectively in an international and virtual team environment.</li><li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li><li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li><li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li><li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage</li></ul><p><strong>Not a perfect fit?</strong></p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p><strong>What's in it for you</strong></p><ul><li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li><li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li><li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li><li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels.</li><li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li></ul><p><strong>What skills you will learn</strong></p><ul><li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li><li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams.</li><li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li><li>Authorisation management and validation procedures for approved contacts and support communications.</li><li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li><li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment</li></ul><p><strong>Desired Candidate Profile</strong></p><p>You have experience working in a customer-facing support function, preferably within IT. You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions. You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders. You are confident using Microsoft Office applications and service support systems. You communicate clearly in business-level German and English, both written and spoken. You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach. You can work effectively in an international and virtual team environment. You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve. Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage. Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial. Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage</p>

<strong>Position: Head of Show Operations<br><br></strong><strong>Organization: </strong>OSL for Entertainment Projects<br><br>OSL, under Orascom Investment Holdings umbrella, is leading the transformation of the iconic Pyramids Sound &amp; Light Show. Through advanced sound, light, and projection technologies, OSL is reimagining the storytelling of ancient Egypt, offering visitors a multi-sensory, educational, and inspiring experience. This project reinforces Egypt's cultural legacy while positioning the Pyramids as a world-class tourism destination.<br><br><strong>LinkedIn account: </strong>https://www.linkedin.com/company/osl-for-entertainment-projects/?viewAsMember=true<br><br><strong>Job Description:<br><br></strong><strong>The Head of Show Operations </strong>oversees daily operations, guest experience, trade partner relations, and overall execution for the Pyramids Sound &amp; Light Show. Focusing on operational readiness and cross-functional leadership, this role manages and aligns key venue functions—including Facility Management, Housekeeping, Ticketing Operations, and Systems—to ensure seamless execution across all performances.<br><br><strong>Key Responsibilities:<br><br></strong><strong>1. Show Operations &amp; Venue Readiness<br><br></strong><ul><li>Direct end-to-end execution of scheduled and private performances, ensuring smooth, safe, and punctual show delivery.</li><li>Conduct pre-show operational inspections across venue spaces, seating, and facilities, ensuring complete readiness before guest arrival and rapid resets between consecutive performances.</li><li>Enforce operational standards throughout shifts to identify and resolve service gaps immediately.</li><li>Coordinate with the Technical / Show Control team on pre-show readiness checks and confirmation to start each performance, while technical troubleshooting remains the responsibility of the Technical team.<br><br><br></li></ul><strong>2. Cross-Functional Coordination<br><br></strong><ul><li>Align and lead communications across Facility Management, Housekeeping, Ticketing, and technical departments to maintain seamless interdepartmental execution before, during, and after performances.<br><br><br></li></ul><strong>3. Ticketing Operations &amp; Access Management<br><br></strong><ul><li>Supervise ticketing operations and access control points, ensuring appropriate staffing levels, optimal guest flow, and compliance with audience capacity limits.</li><li>Monitor ticketing systems and proactively resolve technical discrepancies, entrance bottlenecks, or operational delays.</li><li>Oversee multilingual show operations, including the distribution, deposit handling, sanitization, and recovery of audio headsets, ensuring each guest receives the correct language channel.<br><br><br></li></ul><strong>4. Incident Management &amp; Problem Resolution<br><br></strong><ul><li>Monitor live show execution and rapidly address facility, technical, or operational disruptions.</li><li>Track issues through full resolution, evaluate their impact on show continuity and guest satisfaction, and escalate critical incidents to executive leadership as required.</li><li>Make go/no-go decisions on weather-affected performances (e.g., high winds, dust storms) in consultation with executive leadership and the Technical team, and manage guest and partner communication, rebooking, and refunds.<br><br><br></li></ul><strong>5. Guest Experience &amp; Hospitality<br><br></strong><ul><li>Uphold premier hospitality and service standards suited for international visitors, ensuring an organized and seamless guest journey.</li><li>Enforce show-time conduct standards (e.g., no audible personal devices, no solicitation of tips) and maintain site control to protect the audience experience.</li><li>Manage guest feedback, crowd control procedures, and special operational requests efficiently.<br><br><br></li></ul><strong>6. Tour Operator &amp; Trade Partner Operations<br><br></strong><ul><li>Act as the primary operational point of contact for tour operators, travel agencies, and destination management companies (DMCs), supporting long-term partnerships led by Sales &amp; Marketing and ensuring consistent service delivery to trade partners.</li><li>Support the Commercial team on the trade channel with tourism-sector expertise, including operational input on group allocations, show capacity, and partner terms, and identifying opportunities for new partnerships, packages, and upselling to be pursued by Sales &amp; Marketing.</li><li>Deliver the show services agreed with the Commercial team to meet partner needs, including private and VIP performances, dinner or hospitality packages, preferred language sessions, and accessibility requirements.</li><li>Coordinate group arrivals in advance, arrival windows, coach drop-off and parking, and dedicated group entry, and align headset and language requirements with confirmed group bookings.</li><li>Apply clear policies for late arrivals, no-shows, and changes to group size or timing, and promptly notify partners of weather- or technical-related cancellations, coordinating rebooking or refunds.</li><li>Brief tour guides and escorts on site rules and show-time conduct to protect the audience experience.</li><li>Reconcile group bookings and vouchers against actual attendance and report discrepancies to Finance and Commercial.</li><li>Conduct periodic service reviews with key partners, track partner satisfaction and operational service levels, support familiarization visits, and share insights with the Commercial team to refine the product offering.<br><br><br></li></ul><strong>7. Team Leadership &amp; Shift Supervision<br><br></strong><ul><li>Supervise operational teams during evening/night shifts, ensuring proper attendance, clear delegation, and balanced resource allocation across all functions.</li><li>Foster team accountability, performance efficiency, and interdepartmental collaboration.</li><li>Oversee onboarding and ongoing training of operational staff, including guest service standards, emergency and evacuation procedures, and first aid awareness.<br><br><br></li></ul><strong>8. Safety &amp; Regulatory Compliance<br><br></strong><ul><li>Ensure all operational activities strictly comply with site safety protocols. </li><li>Serve as the primary operational liaison for governmental authorities on-site, managing official coordination, and compliance checks.</li><li>Ensure adherence to crowd management guidelines and emergency protocols.</li><li>Verify that guest pathways, seating areas, and operational zones remain safe, compliant, and accessible at all times.</li><li>Hold authority, in coordination with the Technical team, to delay, hold, or stop a performance for safety reasons, and lead audience evacuation when required.</li><li>Ensure all operations respect heritage-site protection requirements on the Giza Plateau and comply with directives from the antiquities and tourism authorities.<br><br><br></li></ul><strong>9. Operational Reporting &amp; Process Optimization<br><br></strong><ul><li>Compile comprehensive operational shift reports detailing attendance, staffing levels, facility readiness, ticketing metrics, and incident resolutions.</li><li>Identify recurring operational bottlenecks, implement corrective actions, and introduce process improvements to enhance overall efficiency and show quality.</li><li>Track and report key performance indicators, including on-time show starts, guest and trade partner satisfaction, incident rates, entry queue times, and group processing times.</li><li>Provide input to the operating budget and cost control.<br><br><br></li></ul><strong>Qualifications:<br><br></strong><ul><li>9-12 years of experience in show operations, hospitality, entertainment, leisure, tourism, or large-scale venue operations, including at least 5 years in a supervisory or management role.</li><li>Bachelor's degree in Hospitality Management, Tourism, Business Administration, Operations Management, or a related field is preferred.</li><li>Strong hospitality background, with experience in guest experience, service operations, or hospitality venue management.</li><li>Proven experience working with tour operators, travel agencies, or DMCs, including partner relationship management and a sound understanding of trade commercial terms.</li><li>Strong leadership, calm and quick decision-making under pressure, clear communication, and precise attention to detail.</li><li>Ability to work evening shifts, weekends, and public holidays as required by the operational schedule.</li><li>Ability to coordinate with technical and non-technical teams and follow up on operational issues without necessarily performing technical troubleshooting personally.</li><li>Fluency in Arabic and English; proficiency in an additional language (e.g., French, German, Spanish, or Italian) is considered a plus.<br></li></ul>