Digital Operations Coordinator

About ZYNTRA Digital

ZYNTRA Digital is a technology company specializing in digital transformation, business automation, enterprise software, AI-powered solutions, and SaaS products. We help organizations streamline operations, improve efficiency, and accelerate business growth through innovative technology.

We are looking for a highly organized and proactive Digital Operations Coordinator to join our growing team. This role is ideal for someone who enjoys organizing workflows, coordinating between teams, supporting clients, and ensuring day-to-day operations run efficiently.

Your Role

As a Digital Operations Coordinator, you will play a key role in supporting the company's daily digital operations by coordinating communication, managing operational workflows, maintaining accurate records, and ensuring an exceptional customer experience throughout every stage of the client journey.

You will work closely with management, sales, customer support, and technical teams to keep projects, communications, and operational processes running smoothly.

Key Responsibilities

Operations Coordination

• Coordinate daily operational activities across multiple departments.

• Monitor task progress and ensure deadlines are met.

• Schedule meetings and organize internal follow-ups.

• Track operational activities and maintain workflow efficiency.

• Assist management with operational planning and coordination.

Client Communication

• Respond professionally to client inquiries.

• Follow up with prospective and existing clients.

• Coordinate customer requests with the appropriate departments.

• Ensure timely updates throughout the customer journey.

• Build and maintain positive client relationships.

Digital Administration

• Maintain and update CRM records and customer databases.

• Organize digital documents and operational records.

• Prepare operational reports and summaries.

• Ensure data accuracy and proper documentation.

Digital Presence Support

• Publish approved content across company social media platforms.

• Monitor incoming messages and comments.

• Escalate inquiries to the appropriate department when necessary.

This role does not include content creation, graphic design, advertising campaign management, or social media strategy.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Marketing, or a related field.

• 1–3 years of experience in operations, administration, customer support, or coordination roles.

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• High attention to detail and accuracy.

• Ability to work independently and collaboratively.

• Professional attitude with a customer-first mindset.

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Required Skills

• Digital Operations Coordination

• Customer Relationship Management (CRM)

• Administrative Coordination

• Business Communication

• Task & Time Management

• Reporting & Documentation

• Problem Solving

• Team Collaboration

• Organizational Skills

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Preferred Tools

• Microsoft Office (Excel, Word, PowerPoint)

• Google Workspace

• CRM Systems

• Trello, ClickUp, Asana, or similar project management tools

• Microsoft Teams, Zoom, or Google Meet

• WhatsApp Business

• Basic familiarity with social media platforms

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What We Offer

• Competitive salary package.

• Performance-based incentives.

• Professional training and continuous learning.

• Career growth opportunities.

• Supportive and collaborative work environment.

• Opportunity to work with innovative digital and AI solutions.

• Annual performance and salary reviews.

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Join ZYNTRA Digital

If you are passionate about organization, digital operations, and delivering exceptional customer experiences, we'd love to hear from you.

Apply now and become part of a team shaping the future of digital transformation.

Requirements

Job Requirements

Education

• Bachelor's degree in Business Administration, Information Systems, Marketing, Commerce, or any related discipline.

Experience

• 1–3 years of experience in Operations, Administration, Customer Success, Customer Service, Office Coordination, or a similar role is preferred.

• Fresh graduates with exceptional organizational and communication skills are encouraged to apply.

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Good working knowledge of Google Workspace (Docs, Sheets, Drive, Calendar).

• Experience using CRM systems is an advantage.

• Familiarity with task and project management tools such as ClickUp, Trello, Asana, or similar platforms.

• Comfortable using email, online meeting platforms, and digital collaboration tools.

Soft Skills

• Excellent verbal and written communication skills.

• Strong organizational and time management abilities.

• Ability to prioritize tasks and manage multiple responsibilities simultaneously.

• High attention to detail and accuracy.

• Professional appearance and customer-oriented attitude.

• Strong problem-solving and critical thinking skills.

• Ability to work effectively both independently and within a team.

• Fast learner with the ability to adapt to new technologies and business processes.

• High level of integrity, confidentiality, and professionalism.

Languages

• Arabic: Native or Fluent.

• English: Good command (written and spoken).

Preferred Qualifications

• Previous experience in a technology company, SaaS business, or digital services environment.

• Experience dealing with business clients (B2B).

• Basic understanding of CRM platforms and customer lifecycle management.

• Familiarity with AI-powered productivity tools such as ChatGPT, Microsoft Copilot, or Google Gemini is considered a plus.

Working Conditions

• Full-time position.

• On-site work.

• Ability to work in a fast-paced and dynamic environment.

• Flexibility to handle operational priorities when required.