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Job Title : Dynamics 365 CRM Engineer<br><br>Job Location : Cairo, Egypt<br><br>As a Dynamics 365 CRM Engineer at Accenture, you will be responsible for developing and customizing Microsoft Dynamics 365 Customer Engagement (CE) solutions and Power Platform components to meet client requirements. You will implement technical designs, extend platform capabilities, and deliver high-quality solutions aligned with Microsoft best practices. This role requires a strong technical background, attention to detail, and the ability to work collaboratively in a fast-paced environment.<br><br>Key Responsibilities<br><br><br> Application Development<br>Configure and customize Dynamics 365 CE modules, including Sales, Customer Service, Field Service, and Marketing.<br>Develop Plugins, Custom Workflow Activities, and Custom APIs using C#/. NET and XRM SDK.<br>Implement client-side scripting with Java Script/Type Script for form logic and UI enhancements.<br>Build advanced UI scenarios using Power Apps Component Framework (PCF) controls.<br> Power Platform Development<br>Design and develop Model-Driven and Canvas Apps to meet business requirements.<br>Automate business processes using Power Automate.<br>Work with Dataverse for entity modeling, relationships, business rules, and security roles.<br> Integration & Data Management<br>Develop integrations using REST APIs, OData, and Dataverse Web API.<br>Collaborate on data migration activities, including ETL processes, data mapping, and validation.<br> Quality & Governance<br>Adhere to coding standards and participate in code reviews to ensure high-quality deliverables.<br>Ensure compliance with security, data governance, and performance guidelines.<br>Support Application Lifecycle Management (ALM) practices, including solution layering, versioning, and deployment via Azure Dev Ops pipelines.<br> Collaboration<br>Work closely with Technical Leads, Functional Consultants, and QA teams to ensure seamless delivery.<br>Actively participate in agile ceremonies, including sprint planning, backlog refinement, and daily stand-ups.<br>Experience:<br>Egyptian national<br>3–6 years of hands-on experience in Dynamics 365 CE development.<br>Technical Expertise:<br>Proficiency in C#/. NET for developing Plugins and Custom APIs.<br>Strong skills in Java Script/Type Script for client-side scripting and UI enhancements.<br>Expertise in Dataverse schema design, entity modeling, and security roles.<br>Hands-on experience with Power Apps, Power Automate, and PCF controls.<br>Familiarity with Azure services, such as Azure Functions and Logic Apps, for integration.<br>Understanding of ALM and CI/CD practices using Azure Dev Ops.<br>Preferred Skills :<br>Experience with Dynamics 365 modules, including Omnichannel, Field Service, or Marketing.<br>Certifications (Preferred)<br>Microsoft Certified: Power Platform Developer Associate (PL-400)<br>Microsoft Certified: Dynamics 365 Customer Service/Sales Functional Consultant (MB-230/MB-210)<br>Knowledge of Copilot Studio and AI Builder for enhancing CRM capabilities.<br>Exposure to performance tuning and troubleshooting in Dynamics 365 CE environments.

<p>4+ years of experience in Microsoft Dynamics 365 CRM (On-Premises) development. Ability to develop, customize, and configure Dynamics 365 to meet business needs. Proficiency in .NET, .NET Core, REST APIs, and full-stack development. Experience creating custom workflows, plugins, and integrations using C# and .NET frameworks. Expertise in integrating Dynamics 365 CRM with external systems and applications via REST APIs, web services, and middleware. Hands-on experience with data migrations and upgrades within the Dynamics 365 ecosystem. Strong troubleshooting skills, particularly with integration and system functionality issues. Capability to work on both front-end and back-end components, ensuring seamless user experiences and robust backend performance. Proven ability to develop and maintain web applications using .NET Core, ASP.NET, JavaScript, and HTML/CSS. Ensuring solutions are optimized for performance, scalability, and security. Ability to prepare detailed technical documentation. Very good skills in using MSSQL Server. Familiarity with Azure DevOps (Boards, Work Items, Git Repository for codebase versioning). Ownership, a positive attitude, and the ability to work under pressure as part of a team. Experience in the banking or enterprise sector is preferred.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>4+ years of experience in Microsoft Dynamics 365 CRM (On-Premises) development.</li><li>Ability to develop, customize, and configure Dynamics 365 to meet business needs.</li><li>Proficiency in .NET, .NET Core, REST APIs, and full-stack development.</li><li>Experience creating custom workflows, plugins, and integrations using C# and .NET frameworks.</li><li>Expertise in integrating Dynamics 365 CRM with external systems and applications via REST APIs, web services, and middleware.</li><li>Hands-on experience with data migrations and upgrades within the Dynamics 365 ecosystem.</li><li>Strong troubleshooting skills, particularly with integration and system functionality issues.</li><li>Capability to work on both front-end and back-end components, ensuring seamless user experiences and robust backend performance.</li><li>Proven ability to develop and maintain web applications using .NET Core, ASP.NET, JavaScript, and HTML/CSS.</li><li>Ensuring solutions are optimized for performance, scalability, and security.</li><li>Ability to prepare detailed technical documentation.</li><li>Very good skills in using MSSQL Server.</li><li>Familiarity with Azure DevOps (Boards, Work Items, Git Repository for codebase versioning).</li><li>Ownership, a positive attitude, and the ability to work under pressure as part of a team.</li><li>Experience in the banking or enterprise sector is preferred.</li></ul>

<p><strong>Company Description</strong> Singleclic Ltd is a regional leader in digital transformation, ERP/CRM implementation, business process automation, and enterprise AI, serving organizations across KSA, UAE, and Egypt. The company partners with leading platforms such as Microsoft Dynamics 365, Odoo, IBM BAW/ODM, UiPath, and its own Arabic-enabled low-code platform, Cortex, to deliver scalable, end-to-end solutions. Singleclic works with clients in construction, real estate, healthcare, banking, telecom, and government sectors to modernize operations and drive optimization beyond basic digitalization. With more than 10 years of experience, a team of over 70 consultants and engineers, and 60+ enterprise clients, Singleclic focuses on agile delivery, flexible engagement models, and strong 24/7 support. The organization positions itself as a strategic partner that helps teams collaborate more effectively and scale with confidence.</p><p><strong>Role Description</strong> This full-time, remote Senior Dynamics 365 F&amp;O Developer role focuses on designing, developing, and maintaining customizations and integrations within Microsoft Dynamics 365 Finance &amp; Operations. The role involves translating business requirements into robust technical solutions, including extensions, custom modules, workflows, and reports that align with best practices and performance standards. The developer will collaborate closely with functional consultants, business stakeholders, and other technical team members to support implementations, upgrades, and ongoing enhancements across multiple enterprise clients. Daily responsibilities include coding and troubleshooting, optimizing system performance, managing data migration and integration tasks, and ensuring solution stability and security. The role also includes documenting technical designs, participating in code reviews, mentoring junior developers, and contributing to continuous improvement of Singleclic’s delivery frameworks.</p><p><strong>Qualifications</strong></p><ul><li>Strong Software Development experience with Microsoft Dynamics 365 F&amp;O, including solution design, customization, and extension using X++ and related technologies.</li><li>Proficiency in Programming concepts and practices, including object-oriented design, debugging, performance tuning, and secure coding standards.</li><li>Hands-on Integration skills with REST/SOAP APIs, web services, D365 data entities, and middleware for connecting F&amp;O with other ERP, CRM, and third-party systems.</li><li>Understanding of Business Process modeling and optimization, with the ability to translate functional requirements into efficient technical workflows and configurations.</li><li>4+ years Experience with Microsoft Dynamics NAV or related Microsoft ERP solutions, including upgrades or migration from NAV to D365 F&amp;O, is beneficial.</li><li>Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.</li><li>Experience working in consulting or multi-client environments, preferably in sectors such as finance, healthcare, government, or large enterprises.</li><li>Familiarity with Azure services, DevOps pipelines, version control (e.g., Git), and automated build/release processes for Dynamics 365</li></ul>

<p><strong>Company Description</strong> Singleclic Ltd is a regional leader in digital transformation, ERP/CRM implementation, business process automation, and enterprise AI, serving organizations across KSA, UAE, and Egypt. The company partners with leading platforms such as Microsoft Dynamics 365, Odoo, IBM BAW/ODM, UiPath, and its own Arabic-enabled low-code platform, Cortex, to deliver scalable, end-to-end solutions. Singleclic works with clients in construction, real estate, healthcare, banking, telecom, and government sectors to modernize operations and drive optimization beyond basic digitalization. With more than 10 years of experience, a team of over 70 consultants and engineers, and 60+ enterprise clients, Singleclic focuses on agile delivery, flexible engagement models, and strong 24/7 support. The organization positions itself as a strategic partner that helps teams collaborate more effectively and scale with confidence.</p><p><strong>Role Description</strong> This full-time, remote Senior Dynamics 365 F&amp;O Developer role focuses on designing, developing, and maintaining customizations and integrations within Microsoft Dynamics 365 Finance &amp; Operations. The role involves translating business requirements into robust technical solutions, including extensions, custom modules, workflows, and reports that align with best practices and performance standards. The developer will collaborate closely with functional consultants, business stakeholders, and other technical team members to support implementations, upgrades, and ongoing enhancements across multiple enterprise clients. Daily responsibilities include coding and troubleshooting, optimizing system performance, managing data migration and integration tasks, and ensuring solution stability and security. The role also includes documenting technical designs, participating in code reviews, mentoring junior developers, and contributing to continuous improvement of Singleclic’s delivery frameworks.</p><p><strong>Qualifications</strong></p><ul><li>Strong Software Development experience with Microsoft Dynamics 365 F&amp;O, including solution design, customization, and extension using X++ and related technologies.</li><li>Proficiency in Programming concepts and practices, including object-oriented design, debugging, performance tuning, and secure coding standards.</li><li>Hands-on Integration skills with REST/SOAP APIs, web services, D365 data entities, and middleware for connecting F&amp;O with other ERP, CRM, and third-party systems.</li><li>Understanding of Business Process modeling and optimization, with the ability to translate functional requirements into efficient technical workflows and configurations.</li><li>4+ years Experience with Microsoft Dynamics NAV or related Microsoft ERP solutions, including upgrades or migration from NAV to D365 F&amp;O, is beneficial.</li><li>Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.</li><li>Experience working in consulting or multi-client environments, preferably in sectors such as finance, healthcare, government, or large enterprises.</li><li>Familiarity with Azure services, DevOps pipelines, version control (e.g., Git), and automated build/release processes for Dynamics 365</li></ul>

<p><strong>Company Description</strong> Singleclic Ltd is a regional leader in digital transformation, ERP/CRM implementation, business process automation, and enterprise AI, serving organizations across KSA, UAE, and Egypt. The company partners with leading platforms such as Microsoft Dynamics 365, Odoo, IBM BAW/ODM, UiPath, and its own Arabic-enabled low-code platform, Cortex, to deliver scalable, end-to-end solutions. Singleclic works with clients in construction, real estate, healthcare, banking, telecom, and government sectors to modernize operations and drive optimization beyond basic digitalization. With more than 10 years of experience, a team of over 70 consultants and engineers, and 60+ enterprise clients, Singleclic focuses on agile delivery, flexible engagement models, and strong 24/7 support. The organization positions itself as a strategic partner that helps teams collaborate more effectively and scale with confidence.</p><p><strong>Role Description</strong> This full-time, remote Senior Dynamics 365 F&amp;O Developer role focuses on designing, developing, and maintaining customizations and integrations within Microsoft Dynamics 365 Finance &amp; Operations. The role involves translating business requirements into robust technical solutions, including extensions, custom modules, workflows, and reports that align with best practices and performance standards. The developer will collaborate closely with functional consultants, business stakeholders, and other technical team members to support implementations, upgrades, and ongoing enhancements across multiple enterprise clients. Daily responsibilities include coding and troubleshooting, optimizing system performance, managing data migration and integration tasks, and ensuring solution stability and security. The role also includes documenting technical designs, participating in code reviews, mentoring junior developers, and contributing to continuous improvement of Singleclic’s delivery frameworks.</p><p><strong>Qualifications</strong></p><ul><li>Strong Software Development experience with Microsoft Dynamics 365 F&amp;O, including solution design, customization, and extension using X++ and related technologies.</li><li>Proficiency in Programming concepts and practices, including object-oriented design, debugging, performance tuning, and secure coding standards.</li><li>Hands-on Integration skills with REST/SOAP APIs, web services, D365 data entities, and middleware for connecting F&amp;O with other ERP, CRM, and third-party systems.</li><li>Understanding of Business Process modeling and optimization, with the ability to translate functional requirements into efficient technical workflows and configurations.</li><li>4+ years Experience with Microsoft Dynamics NAV or related Microsoft ERP solutions, including upgrades or migration from NAV to D365 F&amp;O, is beneficial.</li><li>Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.</li><li>Experience working in consulting or multi-client environments, preferably in sectors such as finance, healthcare, government, or large enterprises.</li><li>Familiarity with Azure services, DevOps pipelines, version control (e.g., Git), and automated build/release processes for Dynamics 365</li></ul>

Tech Labs London is an exponentially growing Technology firm with head office in the UK, Offices in UAE (Dubai and Abu Dhabi), KSA and a Development Centre in Cairo, Egypt. As a Microsoft global premium partner, we deliver world-class Microsoft Dynamics365, Power Platform and Azure cloud solutions to the Public Sector, Property and housing industry and to the Financial Services industry amongst other markets.<br><br>We have award winning products, solutions and team members who are working on some of the most innovative projects and solutions globally. We work very closely with Microsoft Product Engineering teams across a wide variety of technologies to make sure we bring the latest innovations to our customers.<br><br>Tech Labs London is going through a significant growth, and we are looking to expand our team by bringing in a dynamic and proactive Senior . NET Developer, working in our Development Centre of Excellence in Cairo, Egypt.<br><br>About the role:<br><br>As Senior . NET Developer, you will be responsible for designing, developing, and maintaining scalable, high-performance software solutions that support our business objectives and client needs. You will collaborate closely with cross-functional teams, contribute to architectural decisions, and mentor junior developers while ensuring best practices in software development.<br><br>As part of this role, you will have the chance to work and/or interact with Microsoft Product<br><br>Development team and Microsoft MVPs from around the world gaining experience on some<br><br>of the most innovative solutions and latest technologies. You will be expected to represent<br><br>Tech Labs London in a professional and appropriate way.<br><br>Your responsibilities will include:<br><br>Full stack . Net development using C#, ASP. NET Core, and Entity Framework Core. Integrating ASP. NET Core and web portals with Microsoft Dynamics 365, Share Point, and other third-party applications. Frontend UI development including HTML/CSS conversion from Photoshop graphics. Develop and extend Nop Commerce-based portals and e-commerce apps. Designing and implementing UI/UX designs, including web designs, styles, colors, layout, and CSS into existing ASP. NET Core web applications and portal solutions. Graphic design is not a required part of the role, but the ability to apply designs using ASP. Net Core and HTML5/CSS is a core responsibility."Product development and project services, with the possibility of working on generic product development features or implementing, extending, and integrating one of the solutions for customers.<br><br>Requirements:<br><br>3+ years of experience in programming with C#.3+ years of hands-on experience with ASP. NET Core development. Strong understanding of Object-Oriented Programming, n-tier architecture, and design patterns. Hands-on experience building and consuming RESTful APIsWeb frontend development knowledge and experience, including HTML, CSS, and Java Script. Ability to convert graphic designs to HTML, CSS, and themes for a ASP. NET Core-based portal. Experience using GIT/Azure Dev Ops for deployment. Knowledge of Microsoft Azure Cloud solutions development using technologies such as Azure Web Apps, Azure SQL Server, Azure Functions, Azure App Insights, and Logic Apps is desirable but not essential. Knowledge of Typescript, React, and Angular is desirable.<br><br>What We Offer:<br><br>Competitive salary and benefits package. Opportunities for professional growth and career advancement. A collaborative, innovative, and supportive work environment. Exposure to cutting-edge technologies and challenging projects. Flexible and hybrid working options.<br><br>Join Tech Labs London and help build innovative solutions that drive business success and deliver exceptional user experiences.

Company Description Dynamics Link is a trusted advisor in business management solutions and a leading Microsoft Dynamics ERP partner, focused on helping organizations gain greater value from their IT investments. The company delivers innovative solutions and first-class support for Microsoft Dynamics NAV and LS Retail software, backed by 20 years of cumulative experience. Dynamics Link specializes in integrated Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Business Intelligence (BI) solutions tailored to each client. By immersing in clients’ business strategies, the team consults, designs, implements, and maintains solutions that support best practices, future-ready processes, and sustainable business benefits.<br>Role Description This is a full-time, on-site Sales Account Manager role located in Qesm 1st Nasser City. The Sales Account Manager will manage a portfolio of software customers, build long-term relationships, and identify opportunities to expand the use of Microsoft Dynamics and related solutions. Typical responsibilities include prospecting and qualifying leads, delivering product presentations and demos, preparing proposals and quotes, and negotiating contracts. The role involves coordinating closely with technical and implementation teams, ensuring high-quality customer service throughout the sales cycle and after deployment. The Sales Account Manager will also track pipeline activity, meet or exceed sales targets, and provide regular reporting and feedback on market trends and customer needs.<br>Qualifications<br> <br>Candidates should possess strong Software Sales and Sales skills, with experience in selling business management or ERP solutions. Candidates should possess solid Account Management skills, including relationship building, pipeline management, and retention strategies. Candidates should possess excellent Communication and Customer Service skills to interact effectively with stakeholders at all levels. Experience with Microsoft Dynamics, ERP, CRM, or BI solutions is highly beneficial. Proven ability to meet sales targets and work with structured sales processes and CRM tools. Bachelor’s degree in Business, IT, or a related field, or equivalent practical experience. Strong analytical and problem-solving capabilities, with a consultative approach to client needs. Ability to work collaboratively with cross-functional teams and adapt in a fast-paced environment.

<p>Location: Egypt Cairo</p><p>Department: DCCP</p><p><br></p><p>As an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) &amp; Customer Insights Solution Architect to lead the architecture, design, and delivery of enterprise-grade customer engagement and customer data solutions across the Microsoft ecosystem.</p><p>The role requires a combination of functional expertise, technical architecture, data integration, and stakeholder leadership. The architect will define end-to-end solution architectures that integrate Dynamics 365 CE, Customer Insights – Data, Customer Insights – Journeys, Microsoft Dataverse, Power Platform, and relevant enterprise systems.</p><p>The D365 CE &amp; Customer Insights Solution Architect is accountable for defining and governing the end-to-end architecture of customer engagement and customer data solutions. The role bridges business strategy and technical execution, enabling a unified customer view, intelligent segmentation, personalized engagement, and seamless integration across the Microsoft ecosystem.</p><p><br></p><p><strong>YOUR NEW KEY RESPONSIBILITIES:</strong></p><p><strong>1. Solution Architecture and Design</strong></p><ul><li>Define end-to-end solution architecture for Dynamics 365 CE and Customer Insights implementations.</li><li>Develop architecture blueprints, high-level designs (HLDs), low-level designs (LLDs), integration patterns, and technical specifications.</li><li>Establish architectural principles, design standards, and reusable solution components.</li><li>Assess business requirements and recommend appropriate Microsoft technologies and implementation approaches.</li><li>Ensure scalability, performance, availability, maintainability, security, and extensibility of solutions.</li><li>Lead architecture reviews and provide technical guidance to functional consultants, developers, data engineers, and integration teams.</li><li>Evaluate standard platform capabilities against customization requirements and minimize unnecessary complexity.</li></ul><p><br></p><p><strong>2. Dynamics 365 Customer Engagement (CE)</strong></p><ul><li>Design enterprise CRM solutions using Dynamics 365 Sales, Customer Service, and other relevant CE capabilities.</li><li>Define Dataverse data models, relationships, business processes, security models, and application architecture.</li><li>Design extensibility approaches using plugins, custom APIs, JavaScript, Power Automate, and other Power Platform capabilities.</li><li>Establish environment strategies, application lifecycle management (ALM), deployment approaches, and release governance.</li><li>Define integration patterns between Dynamics 365 CE and enterprise applications.</li><li>Ensure solutions follow Microsoft recommended practices for configuration, customization, and platform governance.</li></ul><p><br></p><p><strong>3. Microsoft Dynamics 365 Customer Insights Architecture</strong></p><ul><li>Architect <strong>Customer Insights – Data</strong> solutions for customer data ingestion, transformation, unification, and profile enrichment.</li><li>Design customer data models, source mappings, matching rules, reconciliation strategies, and unified customer profiles.</li><li>Define approaches for customer measures, calculated insights, segments, and activation of customer data across business applications.</li><li>Architect <strong>Customer Insights – Journeys </strong>solutions for real-time customer journey orchestration, segmentation, personalization, and event-driven communications.</li><li>Design integration between unified customer profiles, Dataverse, Dynamics 365 CE, and Customer Insights – Journeys.</li><li>Define customer consent, contact point preferences, identity resolution, and data governance approaches.</li><li>Optimize customer data flows and journey designs for performance, scalability, data quality, and business outcomes.</li><li>Ensure architecture supports customer lifecycle management, omnichannel engagement, and personalized customer experiences.</li></ul><p><br></p><p><strong>4. Data Architecture and Integration</strong></p><ul><li>Define enterprise data integration architecture across Dynamics 365, Dataverse, Customer Insights, Azure services, and third-party platforms.</li><li>Design real-time, event-driven, and batch integration patterns according to business and technical requirements.</li><li>Establish API, messaging, data synchronization, and error-handling strategies.</li><li>Evaluate integration technologies such as Azure Logic Apps, Azure Functions, Azure Service Bus, APIs, and Power Automate.</li><li>Define data ownership, master data management, data quality, lineage, and reconciliation principles.</li><li>Collaborate with data architects and engineering teams on source-system connectivity, analytical platforms, and downstream activation.</li><li>Address data volumes, latency, throttling, resiliency, and operational monitoring.</li></ul><p><br></p><p><strong>5. Security, Governance, and Compliance</strong></p><ul><li>Define security architecture covering Microsoft Entra ID, Dataverse security roles, teams, business units, and access control.</li><li>Establish data access policies, environment governance, and appropriate separation of duties.</li><li>Ensure compliance with GDPR and other applicable privacy and data protection requirements.</li><li>Define consent management and preference handling across customer engagement channels.</li><li>Establish governance standards for Power Platform environments, connectors, customizations, and solution deployment.</li><li>Identify architectural risks, dependencies, and mitigation strategies.</li></ul><p><br></p><p><strong>6. Technical Leadership and Delivery</strong></p><ul><li>Lead architecture workshops with business stakeholders, enterprise architects, product owners, and delivery teams.</li><li>Translate business capabilities and non-functional requirements into implementable solution designs.</li><li>Provide architectural direction throughout design, development, testing, deployment, and production support.</li><li>Review technical deliverables, integration designs, data models, and development approaches.</li><li>Support proof of concepts, technology evaluations, and architecture decision records.</li><li>Manage technical dependencies across CRM, marketing, data, integration, and infrastructure workstreams.</li><li>Mentor technical consultants and developers and promote engineering best practices.</li><li>Support project estimation, implementation planning, risk management, and technical governance.</li></ul><p><strong>ARE THESE YOUR SECRET INGREDIENTS?</strong></p><ul><li>University Degree in computer science or equivalent.</li><li>Min 3 years of experience in working as a Technical Lead or a Senior Developer or a Solution Architect or a Business Analyst in the Microsoft D365 CE (Customer Insights, Marketing), Microsoft Power Platform, including Power Apps, Power Automate.</li><li>Strong knowledge of web development using HTML, CSS, JS, Angular, React, and NodeJS.</li><li>Proficient in computer networks, programming principles, computer architectures, systems programming, data structures and algorithms (knowledge of Azure data factory), object-oriented programming (.NET, C#), front-end programming (custom PCF development), Advanced SQL skills, software development methodologies (Agile and SCRUM), cloud development and ops (Azure infra, azure functions, Azure service bus, Azure Event Hub, Application Insights). Unit testing development and Load test implementation (Playwright, JMeter)</li><li>Microsoft certifications relevant to Dynamics 365, Power Platform, Azure, or solution architecture.</li><li>Experience with Azure API Management, Azure Service Bus, Azure Functions, and Logic Apps.</li><li>Experience with Azure DevOps CD/CI Pipelines (ALM).</li><li>Strong understanding and experience in Agile Delivery Methodology. Hands-on experience with Scaled Agile framework will be considered as an advantage.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Strong communication and influencing skills.</li><li>English proficiency</li></ul><p><br></p><p><strong>ABOUT YOUR NEW TEAM:</strong></p><p>We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC – one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.</p><p><br></p><p><strong>AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE</strong></p><p>Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone’s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value.</p><p><br></p>

<p><strong>Job Summary</strong></p><p>We are seeking a hands-on Microsoft Dynamics CRM (On-Premises) Specialist with strong technical expertise in customization, development, and integration. The ideal candidate has solid experience working in on-prem environments and can handle development activities along with operational and admin support. This role involves close collaboration with functional teams and business stakeholders to deliver reliable, well-tested CRM solutions.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and customize solutions in Microsoft Dynamics CRM</li><li>Develop plugins, custom workflows, and business logic using C#</li><li>Customize entities, forms, views, ribbons, and dashboards</li><li>Build and maintain integrations with external systems using REST/SOAP APIs</li><li>Develop custom services using ASP.NET Web API</li><li>Work with .NET Framework and CRM SDK</li><li>Support data migration, deployment, and environment management activities</li><li>Assist with unit testing, UAT, and defect resolution to ensure release quality</li><li>Troubleshoot production issues and provide timely resolutions</li><li>Collaborate with functional teams and stakeholders to gather and validate requirements</li><li>Ensure code quality, performance optimization, and security compliance</li><li>Support deployments and releases as part of the team</li></ul><p><strong>Required Skills (Must-Have)</strong></p><ul><li>Hands-on experience with Microsoft Dynamics CRM (2011/2013/2015/2016 – On-Premises)</li><li>Good working knowledge of C#, .NET, JavaScript, and CRM SDK</li><li>Experience in plugin development, custom workflows, and ribbon customization</li><li>Understanding of CRM architecture and on-premises deployment models</li><li>Experience with SQL Server, FetchXML, and QueryExpression</li><li>Basic knowledge of IIS, Windows Authentication, and Active Directory</li><li>Good debugging, troubleshooting, and problem-solving skills</li><li>Clear communication skills for working with business/functional stakeholders</li></ul><p><strong>Nice-to-Have</strong></p><ul><li>Exposure to Power Platform (Power Automate, Power Apps)</li><li>Familiarity with CI/CD tools (Bitbucket/Bamboo)</li><li>Microsoft certification(s) related to Dynamics CRM</li></ul>

About the Role:The Technical Architect will play a crucial role in designing and implementing technical solutions on Microsoft Dynamics 365 F&O, ensuring high-quality standards and effective integrations across various platforms.<br>Responsibilities:Designing the technical architecture of solutions on Microsoft Dynamics 365 F&O. Defining approaches to customizations, extensions, and integrations. Conducting technical design reviews for major customizations. Controlling the quality of X++ development. Independently developing complex customizations when required. Defining standards for development, integrations, logging, error handling, and batch processes. Designing integrations between D365 F&O and WMS, TMS, BI/DWH, portals, banks, local tax systems, and e-invoicing platforms. Participating in the architecture of data flows to DWH / Power BI. Managing the technical debt of the ERP platform. Controlling the performance impact of new solutions. Participating in release planning, deployment processes, and go-live readiness activities. Working with external vendors and reviewing the quality of their technical solutions. Collaborating with international teams across the company’s countries of operation. Helping build a single ERP core with controlled local extensions.<br>Qualifications:5+ Years of Experience Deep knowledge of Microsoft Dynamics 365 F&O / Dynamics AX. Strong knowledge of X++. Experience designing extension-based solutions. Understanding of D365 F&O architecture, including models, packages, tables, forms, classes, data entities, batch framework, and security framework. Experience with integrations using OData, Data Management Framework, custom services, and business events. Experience working with LCS, Azure Dev Ops, and build/release pipelines. Experience with code reviews and technical design reviews. Understanding of performance troubleshooting in D365 F&O. Experience working with multiple environments: Dev, Test, UAT, Pre Prod, and Prod. Understanding of ALM and release management principles. Fluent English is a must.<br>Required Skills Technical architecture design. Customization and extension development. Integration solutions. Quality control in development. Collaboration with international teams.<br>Preferred Skills Experience with Microsoft Dynamics 365 F&O. Proficiency in X++ programming. Knowledge of performance troubleshooting.

<p><strong>About The Role</strong></p><p>We are looking for an experienced <strong>D365 Cloud Retail POS Senior Consultant</strong> to lead and support Microsoft Dynamics 365 implementation and optimization projects, with a strong focus on <strong>Retail, Point of Sale (POS), Supply Chain Management (SCM), sales, inventory, and multi-store operations</strong>.</p><p>The role will be responsible for translating business requirements into effective D365 solutions, supporting implementation and go-live activities, conducting gap analysis, configuring/customizing the application, and ensuring successful adoption by end users.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead <strong>Microsoft Dynamics 365 Retail / Commerce and POS</strong> implementation activities across HQ and multi-store environments.</li><li>Support <strong>go-live activities</strong>, including system readiness, POS deployment, issue resolution, and post-go-live support.</li><li>Architect and design solutions for new <strong>D365 SCM &amp; Retail implementation projects</strong>.</li><li>Analyze business requirements and translate them into appropriate Microsoft Dynamics 365 solutions.</li><li>Perform <strong>gap analysis</strong> between standard D365 functionality and client/business requirements.</li><li>Configure and customize D365 applications and develop appropriate workarounds to meet business needs.</li><li>Work closely with business stakeholders, IT teams, and other departments to understand, communicate, and interpret business processes and requirements.</li><li>Work with key D365 modules, including:</li><li><strong>Product Information Management (PIM)</strong></li><li><strong>Sales &amp; Marketing</strong></li><li><strong>Retail / Commerce</strong></li><li><strong>Point of Sale (POS)</strong></li><li><strong>Supply Chain Management (SCM)</strong></li><li>Prepare <strong>Business Process Discovery Documents</strong> and detailed technical documentation.</li><li>Conduct <strong>User Acceptance Testing (UAT)</strong>, support test scenarios, and coordinate issue resolution.</li><li>Prepare training materials and deliver <strong>D365/POS training sessions</strong> to end users.</li><li>Provide in-depth knowledge of Microsoft Dynamics 365 functionality and evaluate business processes against standard system capabilities.</li><li>Manage multiple projects or workstreams simultaneously while maintaining agreed timelines and deliverables.</li><li>Provide periodic <strong>project status reports</strong>, accurate effort estimates, and implementation timelines.</li><li>Coordinate effectively between <strong>IT, business users, vendors, and other internal departments</strong> throughout existing and new projects.</li><li>Support continuous improvement initiatives and recommend system enhancements based on business requirements.</li></ul><p><strong>Requirements</strong></p><ul><li>Bachelor’s degree in <strong>Information Technology, Computer Science, Business Information Systems, Engineering</strong>, or a related field.</li><li>Proven experience as a <strong>Microsoft Dynamics 365 Consultant / Senior Consultant</strong>, preferably with strong <strong>Retail POS / Commerce</strong> experience.</li><li>Strong hands-on experience with <strong>D365 Retail / Commerce, POS, SCM, Sales &amp; Marketing, and Product Information Management</strong>.</li><li>Experience in <strong>D365 implementation projects</strong>, including configuration, customization, testing, training, and go-live.</li><li>Strong understanding of <strong>retail business processes, sales, inventory, and multi-store operations</strong>.</li><li>Experience conducting <strong>business process analysis, requirements gathering, gap analysis, and UAT</strong>.</li><li>Ability to understand business requirements and translate them into scalable D365 solutions.</li><li>Strong documentation, communication, presentation, and stakeholder management skills.</li><li>Ability to manage multiple projects and work effectively with both <strong>technical and business teams</strong>.</li><li>Strong problem-solving and analytical skills.</li><li>Good command of <strong>English</strong>.</li></ul><p><br></p>

<h4><strong>Job Purpose:</strong></h4><p>The Stock Controller &amp; Costing professional is responsible for managing inventory accuracy, controlling stock movements, and ensuring accurate product costing. This role ensures efficient warehouse operations, cost control, and compliance with company standards, leveraging <strong>Microsoft Dynamics 365 Business Central</strong> for stock management and reporting.</p><h3><strong>Key Responsibilities:</strong></h3><p><strong>Stock Management &amp; Control</strong></p><ul><li><p>Monitor and maintain accurate inventory levels across all warehouse locations.</p></li><li><p>Record and track all stock movements, adjustments, and transfers in <strong>Microsoft Dynamics 365 Business Central</strong>.</p></li><li><p>Conduct regular stock counts, reconciliations, and cycle counts to ensure accuracy.</p></li><li><p>Investigate and resolve stock discrepancies promptly.</p></li><li><p>Implement and enforce stock handling and storage procedures to reduce loss, damage, or expiry of goods.</p></li></ul><p><strong>Costing &amp; Financial Accuracy</strong></p><ul><li><p>Maintain accurate product costing records and update cost changes in the ERP system.</p></li><li><p>Calculate and report on gross margins, stock valuations, and cost variances.</p></li><li><p>Support finance and supply chain teams in budgeting, forecasting, and financial analysis related to inventory.</p></li><li><p>Identify opportunities to optimize stock costs without compromising quality or availability.</p></li></ul><p><strong>ERP &amp; Reporting</strong></p><ul><li><p>Utilize <strong>Microsoft Dynamics 365 Business Central</strong> to manage inventory, costing, and reporting.</p></li><li><p>Generate daily, weekly, and monthly stock and costing reports for management review.</p></li><li><p>Monitor KPIs such as stock accuracy, turnover, wastage, and holding costs.</p></li><li><p>Provide insights and recommendations for process improvements based on data analysis.</p></li></ul><p><strong>Process Improvement &amp; Compliance</strong></p><ul><li><p>Identify inefficiencies in stock control and costing processes and implement improvements.</p></li><li><p>Ensure compliance with company policies, food safety regulations, and industry standards.</p></li><li><p>Maintain documentation for audits, inspections, and traceability of stock items.</p></li></ul><p><strong>Collaboration &amp; Coordination</strong></p><ul><li><p>Work closely with procurement, warehouse, and finance teams to ensure smooth stock operations.</p></li><li><p>Assist in planning inventory purchases based on historical usage, sales forecasts, and demand trends.</p></li><li><p>Support cross-functional projects related to supply chain optimization and cost reduction.</p></li></ul><p><strong>Team Support &amp; Development</strong></p><ul><li><p>Provide guidance to warehouse staff on proper stock handling and documentation.</p></li><li><p>Train colleagues on ERP processes and best practices in stock management and costing.</p></li></ul><h3>&nbsp;</h3><p></p><p><strong>Requirements</strong></p><h3><strong>Qualifications &amp; Skills:</strong></h3><ul><li><p>Bachelor’s degree in Supply Chain, Finance, Accounting, Business Administration, or related field.</p></li><li><p>Proven experience in stock control and costing, preferably in <strong>food distribution or FMCG</strong>.</p></li><li><p>Hands-on experience with <strong>Microsoft Dynamics 365 Business Central</strong> or similar ERP systems.</p></li><li><p>Strong analytical and numerical skills with attention to detail.</p></li><li><p>Knowledge of inventory management methods (FIFO, LIFO, batch tracking, expiry management).</p></li><li><p>Excellent communication, organization, and problem-solving skills.</p></li><li><p>Ability to work under pressure and meet deadlines.</p></li></ul><h3><strong>Key Competencies:</strong></h3><ul><li><p>Inventory &amp; Stock Management</p></li><li><p>Product Costing &amp; Valuation</p></li><li><p>ERP System Proficiency (<strong>Microsoft Dynamics 365 Business Central</strong>)</p></li><li><p>Financial Analysis &amp; Reporting</p></li><li><p>Compliance &amp; Audit Readiness</p></li><li><p>Process Improvement &amp; Optimization</p></li><li><p>Team Collaboration &amp; Training</p></li></ul><p></p>

<h2>Key Responsibilities</h2><h3>1. Enterprise Applications Management</h3><ul><li><p>Lead the administration, configuration, and continuous improvement of the Microsoft Dynamics 365 environment.</p></li><li><p>Manage the full lifecycle of system updates, rollouts, and module deployments across multiple business units and manufacturing facilities.</p></li><li><p>Serve as the primary liaison between technical vendors, implementation partners, and internal stakeholders to ensure business requirements are effectively met.</p></li><li><p>Develop and maintain user training programs, user guides, and system documentation to maximize user adoption and system utilization.</p></li></ul><h3>2. Analytics &amp; Business Intelligence</h3><ul><li><p>Design, develop, and maintain data models, dashboards, and reporting solutions using Power BI, Microsoft Excel, and other analytical tools.</p></li><li><p>Transform operational and business data into meaningful reports and executive-level presentations to support strategic decision-making.</p></li><li><p>Establish and maintain data governance standards and quality control procedures to ensure reporting accuracy and consistency.</p></li><li><p>Support business improvement initiatives by developing KPIs, performance metrics, and analytical reports.</p></li></ul><h3>3. Systems Integration &amp; Digital Transformation</h3><ul><li><p>Lead the integration of Microsoft Dynamics 365 with other enterprise business applications.</p></li><li><p>Provide technical oversight for the implementation of departmental software solutions, including HR ticketing systems and employee performance management platforms.</p></li><li><p>Review existing software applications and business processes to identify automation opportunities and recommend process improvements.</p></li><li><p>Ensure all enterprise applications comply with the company's Matrix of Authority, governance policies, and internal procedures.</p></li></ul><p></p><p><strong>Requirements</strong></p><h1>Qualifications</h1><h2>Education</h2><ul><li><p>Bachelor's degree in Computer Science, Information Systems, Business Administration, or a closely related analytical field.</p></li></ul><h2>Experience</h2><ul><li><p>Minimum of <strong>5–7 years</strong> of experience in business systems management, ERP implementation, business analysis, or IT project management.</p></li><li><p>Proven hands-on experience managing and customizing <strong>Microsoft Dynamics 365</strong> or another ERP system within a complex, multi-site organization.</p></li><li><p>Previous experience within the <strong>manufacturing or industrial sector</strong> is highly preferred.</p></li></ul><h2>Knowledge</h2><ul><li><p>Strong knowledge of Microsoft Dynamics 365 administration and configuration.</p></li><li><p>Solid understanding of ERP implementation and enterprise application management.</p></li><li><p>Knowledge of Power BI, Microsoft Excel, and business intelligence reporting.</p></li><li><p>Understanding of data governance, corporate reporting, and systems integration.</p></li><li><p>Familiarity with corporate governance frameworks and Matrix of Authority.</p></li></ul><h2>Skills</h2><ul><li><p>Leadership and team management.</p></li><li><p>Business analysis and problem-solving.</p></li><li><p>ERP implementation and project management.</p></li><li><p>Data analysis and business intelligence.</p></li><li><p>Stakeholder and vendor management.</p></li><li><p>Excellent communication and presentation skills.</p></li><li><p>Documentation and training development.</p></li><li><p>Strategic planning and continuous improvement.</p></li><li><p>Cross-functional collaboration.</p></li><li><p>Strong analytical and decision-making abilities.</p></li></ul><p></p>

<h2>Key Responsibilities</h2><h3>1. Enterprise Applications Management</h3><ul><li><p>Lead the administration, configuration, and continuous improvement of the Microsoft Dynamics 365 environment.</p></li><li><p>Manage the full lifecycle of system updates, rollouts, and module deployments across multiple business units and manufacturing facilities.</p></li><li><p>Serve as the primary liaison between technical vendors, implementation partners, and internal stakeholders to ensure business requirements are effectively met.</p></li><li><p>Develop and maintain user training programs, user guides, and system documentation to maximize user adoption and system utilization.</p></li></ul><h3>2. Analytics &amp; Business Intelligence</h3><ul><li><p>Design, develop, and maintain data models, dashboards, and reporting solutions using Power BI, Microsoft Excel, and other analytical tools.</p></li><li><p>Transform operational and business data into meaningful reports and executive-level presentations to support strategic decision-making.</p></li><li><p>Establish and maintain data governance standards and quality control procedures to ensure reporting accuracy and consistency.</p></li><li><p>Support business improvement initiatives by developing KPIs, performance metrics, and analytical reports.</p></li></ul><h3>3. Systems Integration &amp; Digital Transformation</h3><ul><li><p>Lead the integration of Microsoft Dynamics 365 with other enterprise business applications.</p></li><li><p>Provide technical oversight for the implementation of departmental software solutions, including HR ticketing systems and employee performance management platforms.</p></li><li><p>Review existing software applications and business processes to identify automation opportunities and recommend process improvements.</p></li><li><p>Ensure all enterprise applications comply with the company's Matrix of Authority, governance policies, and internal procedures.</p></li></ul><p></p><p><strong>Requirements</strong></p><h1>Qualifications</h1><h2>Education</h2><ul><li><p>Bachelor's degree in Computer Science, Information Systems, Business Administration, or a closely related analytical field.</p></li></ul><h2>Experience</h2><ul><li><p>Minimum of <strong>5–7 years</strong> of experience in business systems management, ERP implementation, business analysis, or IT project management.</p></li><li><p>Proven hands-on experience managing and customizing <strong>Microsoft Dynamics 365</strong> or another ERP system within a complex, multi-site organization.</p></li><li><p>Previous experience within the <strong>manufacturing or industrial sector</strong> is highly preferred.</p></li></ul><h2>Knowledge</h2><ul><li><p>Strong knowledge of Microsoft Dynamics 365 administration and configuration.</p></li><li><p>Solid understanding of ERP implementation and enterprise application management.</p></li><li><p>Knowledge of Power BI, Microsoft Excel, and business intelligence reporting.</p></li><li><p>Understanding of data governance, corporate reporting, and systems integration.</p></li><li><p>Familiarity with corporate governance frameworks and Matrix of Authority.</p></li></ul><h2>Skills</h2><ul><li><p>Leadership and team management.</p></li><li><p>Business analysis and problem-solving.</p></li><li><p>ERP implementation and project management.</p></li><li><p>Data analysis and business intelligence.</p></li><li><p>Stakeholder and vendor management.</p></li><li><p>Excellent communication and presentation skills.</p></li><li><p>Documentation and training development.</p></li><li><p>Strategic planning and continuous improvement.</p></li><li><p>Cross-functional collaboration.</p></li><li><p>Strong analytical and decision-making abilities.</p></li></ul><p></p>

<br><p>We are looking for<strong> a </strong><strong>Microsoft Dynamics 365 Developer - Retail POS </strong> to join our team.</p><p>The ideal candidate will have strong hands-on experience in Microsoft Dynamics 365 Finance &amp; Operations development, with Retail POS SDK development and customization .</p><p><strong>Key Responsibilities</strong></p><p><strong>Retail POS SDK Development – MUST HAVE Develop and customize Retail POS using POS SDK.</strong></p><ul><li>Create and update POS screens and user interfaces.</li><li>Integrate POS with external APIs and services.</li><li>Customize POS designs, colors, and layouts.</li><li>Create and update POS receipts.</li><li>Develop and maintain POS customizations based on business requirements.</li><li>Customization &amp; Development: Build and modify D365 F&amp;O forms, tables, classes, and workflows using extensions and event handlers, following Microsoft best practices.</li><li>Develop and customize D365 F&amp;O solutions using X++ and Visual Studio.</li><li>Integrations &amp; Data: Develop and maintain integrations using Data Management Framework (DMF), APIs, DevOps, and Azure services.</li><li>Support data exchange and integration between D365 F&amp;O, POS, and external systems.</li><li>Reporting: Design, develop, and update SSRS reports.</li><li>Experience with Power BI is an advantage.</li><li>Lifecycle &amp; Deployment: Manage code deployments and source control.</li><li>Work with Azure DevOps and LCS for application lifecycle management.</li><li>Experience with CI/CD pipelines is an advantage.</li><li>Functional Understanding Have a basic understanding of D365 F&amp;O business processes and modules, including:</li><li>Finance</li><li>Supply Chain Management (SCM)</li><li>Manufacturing</li><li>Retail</li></ul><p><strong>Requirements</strong></p><ul><li>4–8 years of experience in D365 F&amp;O / Dynamics AX development.</li><li>Hands-on Retail POS SDK development and customization is a MUST.</li><li>Strong proficiency in X++ and Visual Studio.</li><li>Experience with D365 F&amp;O technical development and customization.</li><li>Hands-on experience with POS screens, receipts, UI customization, and API integrations.</li><li>Knowledge of DMF, APIs, and Azure services.</li><li>Experience with SSRS and SQL Server.</li><li>Familiarity with C#.NET.</li><li>Knowledge of Azure DevOps and LCS is preferred.</li><li>Basic understanding of Finance, SCM, or Manufacturing processes.</li><li><strong>Experience working on Retail / POS projects.</strong></li><li><strong>Experience with Microsoft Dynamics 365 F&amp;O Retail &amp; Commerce. </strong></li></ul><p><br></p><p>Kindly send your cv via :::<strong> a.ahmed@bostani.com</strong></p>

<p><strong>About the Role</strong></p><p>We are looking for a motivated<strong> Junior D365 F&amp;O Techno-Functional Support Specialist</strong> to join a well-established regional retail company operating across the Middle East. The ideal candidate will have hands-on experience with Microsoft Dynamics 365 Finance &amp; Operations and the ability to support business users across functional and basic technical matters.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-level functional and technical support to Microsoft Dynamics 365 F&amp;O users.</li><li>Receive, analyze, document, and follow up on user tickets, incidents, and system issues.</li><li>Reproduce reported issues, collect supporting evidence, and assess their business impact.</li><li>Support business processes across Finance, Procurement, Inventory, Warehouse, Supply Chain, and Retail/POS.</li><li>Assist users in understanding system functionality and resolving day-to-day operational issues.</li><li>Support UAT activities, including preparing test scenarios, recording results, and following up on identified issues.</li><li>Translate user requirements into clear functional notes and system requirements.</li><li>Assist with data imports, exports, validation, reconciliation, and reporting activities.</li><li>Prepare user guides, process documentation, troubleshooting notes, and training materials.</li><li>Coordinate with developers, implementation partners, and internal stakeholders to ensure timely issue resolution.</li><li>Maintain accurate records of reported issues, actions taken, and final resolutions.</li></ul><p><br></p><p><strong>Qualifications &amp; Requirements</strong></p><ul><li>Bachelor’s degree in Accounting, Finance, Business Information Systems, Computer Science, Industrial Engineering, or a related field.</li><li>1–3 years of experience in Microsoft Dynamics 365 F&amp;O support, ERP functional support, business applications, or a related role.</li><li>Hands-on experience with Microsoft Dynamics 365 Finance &amp; Operations.</li><li>Experience supporting end users and handling tickets, incidents, and system-related inquiries.</li><li>Good functional understanding of Finance and Supply Chain processes.</li><li>Knowledge of Retail or Point-of-Sale processes is highly preferred.</li><li>Basic technical troubleshooting skills and awareness of integrations, APIs, data entities, and system-to-system data flows.</li><li>Previous involvement in UAT, system documentation, user training, and issue tracking.</li><li>Basic knowledge of SQL, reporting tools, data analysis, or D365 development concepts is an advantage.</li><li>Strong analytical, communication, documentation, and problem-solving skills.</li><li>Ability to communicate effectively with both business users and technical teams.</li></ul><p><br></p>