وظائف كول سنتر - الجيزة مصر

<p>JOB PURPOSE: To conduct system performance testing to ensure system reliability, capacity and scalability. In addition to work with testing team to develop performance test plans and cases, analyse test results and coordinate with development teams for bug fixes.</p><p>JOB DESCRIBTION:</p><ul><li>Evaluate Non-Functional Requirement documents and identify performance test needs; types of tests, scripting scenarios, volume projections, etc. to aggregate business and technical requirements into quality Systems and Services.</li><li>Coordinate and collaborate with multiple groups to determine, gather and verify performance test needs</li><li>Develop workload simulation matrix , test scripts and test execution scenarios for various types of tests such as load, stress, duration/endurance, and run tests to ensure system requirements are met.</li><li>Perform heap and thread analysis, database deadlock detection, understand and detect resource contention, etc to help in identifying the root cause of the issue.</li><li>Suggest improvements and configuration changes that improve performance to enhance quality.</li><li>Document test results and develop custom made summary reports to satisfy both technical and non_x0002_technical stakeholders</li><li>Assist in developing timeline estimates for completing test cycles within project plan to meet projects needs and timelines.</li><li>Create and manage performance test plans and test scripts using industry best practices and standards to ensure the delivery of quality software applications.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications and Experience</h2><ul><li>Bachelor s degree of Computer Engineering/Computer science or its equivalent.</li><li>6-8 years of progressive IT experience including minimum 2-3 years of performance testing and engineering experience.</li><li>Experience applying extensive technical expertise in the area of performance testing and advanced scripting.</li><li>Experience in developing multi-protocol (web, database etc.) advanced scripts that follow object oriented framework using HP LoadRunner (Performance Center) /JMeter</li><li>Full knowledge of industry standard SDLCs, all phases and types of testing</li><li>Able to communicate effectively and accurately progress and status of testing efforts and present technical approaches and findings.</li><li>Strong knowledge and experience with different testing technologies</li><li>In depth understand behind the principles of testing with a strong development background</li><li>Experience with work with SIT and UAT teams.</li><li>Ability to work in complex multiple projects in fast-paced environment</li></ul><h2>Preferred</h2><ul><li>Familiar with Agile development practices</li><li>Application Development experience</li><li>CI/CD methodologies</li><li>ISTQB Test-Analyst Certified</li><li>Knowledge of the banking domain</li></ul><h2>Skills</h2><ul><li>Good command of English &amp; Arabic languages (written &amp; spoken)</li><li>Good communication &amp; presentation skills</li><li>Good problem solving &amp; analytical thinking skills</li></ul>

<p>We are seeking a Voice Core Network Engineer to design and deliver Voice Core, IMS and next-generation voice network solutions that support business and customer requirements. The role involves collaborating with multiple technology and business stakeholders, supporting solution design and implementation, analysing performance indicators, configuring core network platforms, and delivering virtual infrastructure lifecycle management activities. The successful candidate will contribute to the evolution of voice network services while ensuring reliable, scalable and high-quality solutions.</p><p><strong>What you ll do</strong></p><ul><li>Design Voice Core, IMS and next-generation voice network solutions aligned with business requirements and technology strategy.</li><li>Develop solution designs and implementation procedures for voice network services and platforms.</li><li>Perform laboratory and live testing activities, validate deployments and provide troubleshooting support to ensure service reliability.</li><li>Collaborate with business, technology and operational stakeholders throughout the solution design and implementation lifecycle.</li><li>Deliver virtual infrastructure engineering activities across telecommunications network platforms.</li><li>Support performance analysis and provide insights that contribute to effective technical decision-making.</li></ul><p><strong>What skills you will learn</strong></p><ul><li>Voice Core and IMS solution design methodologies.</li><li>Voice network implementation, testing and troubleshooting practices.</li><li>Virtualised telecommunications infrastructure delivery and lifecycle management.</li><li>Stakeholder management and collaboration across global technology teams.</li><li>Performance analysis and technical decision-support techniques.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>A graduate in Electronics Engineering, Telecommunications Engineering, or a related discipline.</p><p>Experienced in Voice Core CS and IMS mobile network environments, preferably within a telecommunications operator environment.</p><p>Skilled in the configuration and integration of Voice Core and IMS network platforms and solutions.</p><p>Experienced in analysing, creating and interpreting high-level and low-level technical designs.</p><p>Knowledgeable in voice network protocols, call flows and telecommunications products.</p><p>Familiar with virtualisation concepts, practices and infrastructure environments.</p><p>Able to work effectively with cross-functional stakeholders across international teams.</p><p>Demonstrates strong analytical thinking, problem-solving and communication skills.</p><p><strong>Not a perfect fit?</strong></p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p>

<p>Serves the frontline sales professional responsible for the execution of agreed sales and profitability targets within the powder coatings division. This role is centered on driving commercial growth, building and maintaining customer relationships, and ensuring the delivery of high service levels to clients.</p><p>Implements sales programs including, knowledge and tools related to the sales process. Works closely with marketing to analyze current and future market trends as well as customer feedback with the aim market segmentation and planning to increase market share%. Identifies and follows up on business opportunities, pinpoints the existing and/or potential problems and arranges for their resolution. Implements agreed-upon sales strategies / key account management process towards the selected key prospects; negotiate terms and conditions of contracts. Provides feedback to understand how customers utilize our products and how well compare with competitive products. Implement the company s pricing strategy and conduct negotiations with key accounts. Prepare and report the demand forecast to operations/planning for tactical use for strategic (product planning) use. Provide periodical business reviews inputs and actively participates in the development of business growth as well as sales support plans for the designated customers. Plans, monitors, participate in reports on sales activities conducted with regard to the designated customers. Regularly and proactively informs management, including marketing, operations andfinance of the required level of sales support, and coordinates their efforts towards the identified customers. Coordinate with customer service department regarding customers needs, services and analysis. Regularly call on the assigned existing and potential customers to maintain close contact with the marketplace. Systematically up-dates the customers database/CRM with valid, correct and complete customer related information/opportunities. Collaborate with the Technical Service to ensure the customers are familiar with technical requirements of the available product lines.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree with 3-5 years of relevant experience</p><p>Proven track record in sales and business development, ideally within the paints &amp; coatings industry</p><p>Strong initiative, persuasion, and networking skills, with the ability to execute plans and deliver results</p><p>Sound analytical judgment and clear, effective communication</p><p>Collaborative team player</p><p>Proficient in CRM systems and MS Office</p><p>Background in chemistry or engineering is a plus</p><p>Fluent in Arabic (native) and English</p>

<ul><li>Are you a master of first impressions with a knack for seamless organization? We are searching for an exceptional <strong>Experienced Receptionist</strong> to be the welcoming face and efficient backbone of our vibrant office in <strong>Giza, Egypt</strong>. This is an incredible opportunity to join a dynamic team in a <strong>full-time, on-site</strong> capacity, where your contributions will be highly valued.</li><li><strong>Overview:</strong> As our Receptionist, you will be the heart of our front office operations, ensuring every visitor, call, and administrative task is handled with professionalism and a friendly demeanor. You will play a pivotal role in creating a positive and productive environment for both our clients and our team.</li><li><strong>Key Responsibilities:</strong></li><li>Expertly manage incoming calls and direct them appropriately, ensuring a smooth communication flow.</li><li>Warmly greet and assist visitors, providing an outstanding first impression.</li><li>Handle all incoming and outgoing mail and packages with precision.</li><li>Maintain a tidy and organized reception area, reflecting our professional standards.</li><li>Provide comprehensive administrative support to various departments, including scheduling, data entry, and document management.</li><li>Manage office supplies inventory and place orders as needed.</li><li>Assist in coordinating meetings and events, ensuring all logistical details are covered.</li><li><strong>Skills &amp; Technologies:</strong> We are looking for someone with strong proficiencies in <strong>Administration</strong>, excellent <strong>Receptionist</strong> duties, and outstanding <strong>Customer Service</strong>. Your command of <strong>Microsoft Office Suite</strong>, coupled with superior <strong>Communication Skills</strong> and <strong>Organizational Skills</strong>, will be crucial to your success.</li><li><strong>Growth Opportunities:</strong> This role offers more than just a job; it’s a chance to grow within a supportive environment. You will have opportunities to expand your administrative capabilities, take on new challenges, and potentially advance into broader administrative or operational roles as you hone your expertise.</li><li><strong>Team &amp; Culture:</strong> Join a collaborative and friendly team that values efficiency, professionalism, and a positive attitude. We foster a culture where every team member is respected and encouraged to contribute their best. Your positive energy will be a significant asset to our workplace.</li><li><strong>Impact:</strong> Your role as Receptionist is vital to our daily operations and overall success. You will be the central point of contact, ensuring that our office runs smoothly and efficiently, directly contributing to a positive experience for everyone who interacts with our organization.</li></ul>

<p>Join Us</p><p>At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><p>Role Purpose</p><p>The Customer Experience Lead is responsible for designing, implementing, and continuously improving end-to-end customer journeys to deliver a seamless, customer-centric experience across all touchpoints. The role drives customer satisfaction, operational excellence, and digital transformation by collaborating with cross-functional teams to identify pain points, implement improvements, and ensure customer needs remain at the center of business decisions.</p><p>Key Responsibilities</p><ul><li>Customer Journey Management<ul><li>Own and optimize end-to-end customer journeys across all products and channels.</li><li>Identify customer pain points and develop improvement initiatives.</li><li>Design future-state customer journeys aligned with business strategy.</li><li>Ensure consistency across all customer touchpoints.</li><li>Identify trends and root causes impacting customer experience.</li></ul></li><li>Cross-Functional Collaboration<ul><li>Partner with Commercial, Technology, Operations, Digital, Product, Care, Billing, and IT teams.</li><li>Lead cross-functional workshops to improve customer journeys.</li><li>Align stakeholders around customer-focused objectives.</li></ul></li><li>Customer Journey Governance<ul><li>Maintain customer journey documentation.</li><li>Establish journey ownership and governance models.</li><li>Monitor implementation progress and benefits realization.</li></ul></li><li>Project &amp; Change Management<ul><li>Lead customer experience transformation projects.</li><li>Manage project timelines, risks, dependencies, and stakeholder communication.</li><li>Support organizational change and user adoption.</li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Technical Acumen:</strong> Strong understanding of Customer Experience frameworks and methodologies.</li><li>Familiarity with Ticketing Systems</li><li>Understanding of digital transformation initiatives.</li><li>Experience with process automation tools.</li><li>Knowledge of Customer Journey Mapping methodologies.</li><li>Ability to translate business requirements into technical solutions.</li><li><strong>Product Knowledge:</strong> Strong understanding of VBU products and services.</li><li>Understanding of customer lifecycle management.</li><li>Familiarity with enterprise sales and service processes.</li><li>Understanding of billing, provisioning, and order management processes.</li><li><strong>Experience Years:</strong> 3 5 years of professional experience.</li><li>At least 3 5 years in Customer Experience, Customer Journey Management, Service Design, Business Transformation, or Process Improvement.</li><li><strong>Project Management Experience:</strong> Proven experience leading cross-functional projects.</li><li>Experience managing customer transformation initiatives.</li><li>Familiarity with Agile and Waterfall methodologies.</li><li>Strong stakeholder management skills.</li><li>Ability to manage multiple initiatives simultaneously.</li><li>Experience with project planning, risk management, and benefits tracking.</li><li>Experience supporting VBU products.</li><li>Understanding of end-to-end customer lifecycle.</li><li>Knowledge of digital channels and self-service platforms.</li><li>Experience with customer support and service management processes.</li><li>Understanding of billing and operational workflows.</li><li><strong>Results Orientation</strong></li></ul>

<p>Summary Parts ASO's Sales Officer ensures accurate handling, storage, and movement of parts and materials to support workshop and sales operations efficiently and reliably.</p><p>Tasks</p><ul><li>Make calls (by telephone or in person) to allocated customers to maintain and strengthen existing relationships. Act as a first point of contact for resolving customer queries and complaints.</li><li>Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.</li><li>Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.</li><li>Sell simple products and services directly to customers while following standard protocols. May also involve providing back-office support to a sales team.</li><li>Prepare and coordinate the completion of various data and analytics reports.</li><li>Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education Bachelor's degree in Business, Logistics, Supply Chain, or a related field is preferred; relevant experience may compensate for formal education.</p><p>Experience 3 to 5 years of experience in a similar role, with proven ability to work independently.</p><p>Skill</p><ul><li>Inventory Control &amp; Stock Accuracy</li><li>Warehouse Operations &amp; Housekeeping</li><li>ERP / Warehouse Management Systems Usage</li><li>Attention to Detail &amp; Documentation</li><li>Customer Relationship Building</li></ul><p>Competencies</p><ul><li>Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.</li><li>Customer Focus: Building strong customer relationships and delivering customer-centric solutions.</li><li>Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.</li><li>Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.</li><li>Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.</li><li>Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.</li><li>Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.</li><li>Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.</li></ul>

<div> <div><br></div><div> </div> </div> <div> <div> <b>Role Purpose</b> </div> <div> <div>Drive customer value growth, revenue generation, and retention through the design and execution of data-driven lifecycle and BTL campaigns across multiple channels. Leverage customer insights, behavioral analytics, and predictive models to identify commercial opportunities, reduce churn, and maximize campaign ROI. Collaborate cross-functionally with Product, Marketing, Data Science, and BI teams to deliver impactful customer engagement strategies and continuous business growth.</div> </div> </div> <div> <div> <b>Job Profile</b> </div> <div> <p> <strong>1. Campaign Design &amp; Execution</strong> <br>Lifecycle Journeys: Design, build, and optimize end-to-end customer journeys, including onboarding, activation, cross-selling, upselling, and reactivation of dormant accounts. <br>BTL Campaign Management: Own the execution of targeted multi-channel campaigns across digital and assisted touchpoints (SMS, push notifications, email, WhatsApp, in-app messaging, and call centers). <br>Channel Optimization: Coordinate the commercial communication calendar to ensure the optimal channel mix, frequency, and volume, preventing customer fatigue. </p> <p> <br> <strong>2. Data Segmentation &amp; Insights</strong> <br>Behavioral Analysis: Analyze complex customer data, transaction patterns, and usage frequencies to identify value growth opportunities and high-risk churn indicators. </p> <p> <br> <strong>3. Commercial &amp; Churn Management</strong> <br>Revenue Stimulation: Develop tactical, margin-positive offers to boost short-term revenue (e.g., data bundles, value-added services, or usage-stretching bonuses). <br>Retention Frameworks: Implement early-warning systems and automated "save" campaigns targeting at-risk customer segments to reduce overall attrition rates. <br>Business Case Creation: Develop data-backed financial business cases for new campaign initiatives, forecasting expected traffic, uptake, and overall ROI. </p> <p> <br> <strong>4. Cross-Functional Collaboration</strong> <br>Product &amp; Marketing: Align BTL campaigns with Above-the-Line (ATL) marketing priorities and product launches.<br>Data &amp; BI Teams: Work closely with Data Science and Business Intelligence teams to build automated tracking dashboards and refine predictive churn models. </p> </div> </div> <div> <div> <b>Competencies and Qualifications</b> </div> <div> <ul> <li>Strong market planning and analytical skills.</li> <li>Strong budget tracking and management skills.</li> <li>Excellent interpersonal &amp; communication skills.</li> <li>Excellent problem-solving abilities.</li> <li>Ability to work collaboratively in a team.</li> <li>Proactive, innovative, and able to challenge traditional approaches</li> </ul> </div> </div> <div> <div> <b>Not a perfect fit?</b> </div> <div> <p>Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> </div> </div> <div> <div><br></div><div> </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for managing daily hub operations, coordinating shipments, tracking KPIs, and ensuring smooth workflow and service quality in line with Bosta s standards.</p><p><br></p><p><b>Job Responsibilities</b></p><ul><li><b>Receive the new pickup</b>s closed in bosta flyers.</li><li>Ensure that the tracking number was written correctly on the flyer with the marker by the couriers.</li><li>Receive the shipments(new pickups) on the system and add the tracking numbers on the Receiving Pickups sheet.</li><li>Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses.</li><li>Add the cash collection and Refund shipments to the courier s routes. Send the routes directly to the stars App.</li><li>Receive the undelivered shipments on the system and the productivity sheet as well.</li><li>Get the receiver s signature and IDs# on delivered shipments with Zero Cod.</li><li>Get hard copies of returned shipments signed by the business.</li><li>Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis.</li><li>Make a verification call on the undelivered shipments or Canceled shipments on a daily basis.</li><li>Cancel the refused shipments on the system.</li><li>Transfer the canceled orders after exceeding holding period at the hub 24 hours to sorting facility team through Transfer to Hub</li><li>Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments.</li><li>Performs related duties as required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>6 months to 1 year of experience in logistics field, in e-commerce or shipping industry.</li><li>Only graduates are eligible for this role.</li></ul><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Infrastructure Engineer is responsible for planning, designing, implementing, configuring, optimizing, and supporting enterprise infrastructure solutions across customer and internal environments. The role focuses on Private Cloud, Hybrid Cloud, Virtualization, Compute Infrastructure, Operating Systems, Storage, Backup &amp; Disaster Recovery, Data Center Infrastructure, and Infrastructure Automation technologies. The Infrastructure Engineer ensures that infrastructure platforms are secure, resilient, scalable, highly available, and aligned with customer business requirements and industry best practices. This role acts as a technical delivery resource and trusted advisor, supporting infrastructure assessments, modernization initiatives, migration projects, and operational optimization programs.</p><p>Key accountabilities</p><ul><li>Infrastructure Design &amp; Implementation: Design, implement, and support enterprise infrastructure solutions. Participate in infrastructure assessments, health checks, and architecture reviews. Develop infrastructure designs aligned with customer business and technical requirements. Support infrastructure modernization and transformation initiatives. Create infrastructure build documents, low-level designs, and implementation plans. Participate in solution validation, testing, and acceptance activities. Ensure solutions comply with security, performance, and availability requirements.</li><li>Private Cloud &amp; Virtualization: Deploy and manage private cloud environments. Implement and support virtualization platforms. Configure and manage virtual machines, clusters, and resource pools. Support workload optimization and capacity planning activities. Manage hypervisor environments and virtualization infrastructure. Support hyper-converged infrastructure (HCI) deployments.</li><li>Server &amp; Operating Systems Management: Deploy and manage physical and virtual server infrastructure. Install, configure, patch, and maintain operating systems. Monitor server health, performance, and resource utilization. Support operating system upgrades and lifecycle management. Implement server hardening and security best practices.</li><li>Storage Infrastructure: Configure and manage enterprise storage platforms. Support SAN, NAS, and Software Defined Storage solutions. Monitor storage performance and capacity utilization. Implement storage replication and high-availability solutions. Support storage migration and optimization projects.</li><li>Backup &amp; Disaster Recovery: Implement backup and recovery solutions. Manage backup policies, schedules, and retention strategies. Conduct backup verification and restore testing. Support disaster recovery planning and testing exercises. Ensure recovery objectives (RPO/RTO) are achieved.</li><li>Project Management: Participate in infrastructure implementation projects. Support project planning, estimation, and technical documentation. Coordinate implementation activities with customers and partners. Deliver assigned tasks according to scope, schedule, and quality requirements. Maintain implementation records and project documentation. Support service transition and operational handover activities.</li><li>Stakeholder Management: Collaborate with customers, architects, application teams, security teams, and vendors. Participate in customer workshops and technical discussions. Provide technical recommendations and infrastructure guidance. Support knowledge transfer and operational readiness activities. Maintain effective working relationships with stakeholders.</li><li>Risk Management: Identify infrastructure risks and technical challenges. Recommend mitigation strategies and contingency plans. Support business continuity and disaster recovery initiatives. Escalate critical issues and risks when required. Participate in vulnerability remediation and security improvement activities.</li><li>Compliance &amp; Auditing: Ensure infrastructure services comply with organizational standards and policies. Support ISO 27001, ISO 20000, and NIST-aligned initiatives. Maintain accurate infrastructure documentation and asset inventories. Ensure infrastructure configurations comply with security baselines and hardening standards.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Core competencies, knowledge and experience</p><ul><li>5- 8 years of experience in enterprise infrastructure projects.</li><li>Bachelor s degree in Computer Science, Information Technology, Engineering, or related field.</li><li>Strong understanding of data center technologies and infrastructure architecture.</li><li>Experience with virtualization, private cloud, and hybrid cloud platforms.</li><li>Experience in server, storage, and backup technologies.</li><li>Strong troubleshooting and analytical skills.</li><li>Ability to work independently and within multidisciplinary delivery teams.</li><li>Strong communication and customer-facing skills.</li><li>Excellent command of English.</li></ul><p>Must have technical / professional qualifications :</p><ul><li>Virtualization &amp; Private Cloud: VMware vSphere, VMware Cloud Foundation, Nutanix AHV, OpenStack, Microsoft Hyper-V</li><li>Hybrid &amp; Public Cloud: Microsoft Azure, Amazon Web Services, Google Cloud Platform</li><li>Operating Systems: Windows Server Administration, Linux Administration</li><li>Storage Technologies: SAN / NAS Solutions, Software Defined Storage, Storage Replication Technologies</li><li>Backup &amp; Disaster Recovery: Veeam Backup &amp; Replication, Commvault, Disaster Recovery Solutions</li><li>Automation &amp; Scripting: PowerShell, Python, Terraform, Ansible</li><li>Monitoring &amp; IT Operations: Infrastructure Monitoring Platforms, ITIL Processes, Change Management, Incident Management</li></ul><p>Preferred Certifications</p><ul><li>Infrastructure &amp; Cloud: VMware VCP, Nutanix NCP, Microsoft Azure Administrator, AWS Solutions Architect Associate, RHCSA / RHCE</li><li>Service Management: ITIL Foundation</li></ul><p>Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p></p></section>

<div> <div> <b>Join Us</b> </div> <div> <p>At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> </div> </div> <div> <div> <b>Key Accountabilities &amp; Decision Ownership</b> </div> <div> <ul> <li>Provide strong support in the Datacom/CPN area at all technical levels of operation.</li> <li>Ensure proper and timely handling of individual/global complaints related to Datacom area.</li> <li>With responsibility of Initiating actions to improve the quality, availability and measurement of the area, Ensure highest network quality, availability and resilience through development and implementation of enhancement projects and work streams.</li> <li>Responsible for reviewing the new technology /roadmaps /incident trends.</li> <li>Provide troubleshooting, analysis &amp; problem solution for critical situations.</li> <li>Follow-up &amp; prepare the DataCom network planned activities to ensure fault free operation during different activity phases, coping with O&amp;M quality standards &amp; procedures.</li> <li>24x7 2nd line support On Call for DataCom network emergencies reported by internal customers, to fix critical problems.</li> <li>Fine tune the DataCom nodes to achieve smooth &amp; high quality performance.</li> <li>Implement preventive software correction packages on DataCom nodes to solve DataCom network problems.</li> <li>Secure the DataCom network elements.</li> <li>Assess the need for suppliers support intervention &amp; follow-up with suppliers regarding any DataCom network issues.</li> <li>Provide DataCom technical support to internal &amp; external customers, &amp; ensure their satisfaction.</li> <li>Follow the escalation &amp; reporting procedure in due time.</li> <li>Report DataCom network problems in time with clear information to management for proper decision making.</li> <li>Report DataCom network activities to management for proper follow-up.</li> <li>Report performance against agreed plans &amp; KPIs.</li> <li>Participate in acceptance &amp; testing of new DataCom nodes, systems, features &amp; services.</li> <li>Implement software &amp; hardware system upgrades.</li> <li>Implement hardware system expansions.</li> <li>Follow the Datacom, the Change Management teams and the Service Management processes/SLA.</li> <li>Attend all assigned Trainings, Sessions or workshops.</li> </ul> </div> </div> <div> <div> <b>Core Competencies, Knowledge, and Experience</b> </div> <div> <ul> <li>Good IP knowledge with a strong background in SP(MPLS,VPLS,BGP..etc)</li> <li>Minimum 3 years of experience in relevant field</li> <li>CCNP SP &amp; MPLS knowledge is a must.</li> <li>CCIE SP Level</li> <li>Good knowledge of firewalls: Juniper/NetScreen/CISCO ASA/ Fortinet/IPS or equivalent.</li> <li>F5 Loadblancer Knowledge is Preferred</li> <li>ACI technology is Preferred</li> <li>Good understanding for the GSM/3G network.</li> <li>Python Programming knowledge is a plus </li> <li>Automation &amp; scripting Tools developing experience is a plus</li> <li>Good Communication Skills</li> </ul> </div> </div> <div> <div><br></div><div> </div> </div>

<p>Join Us At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><p>Key Responsibilities</p><p>1. Campaign Design &amp; Execution Lifecycle Journeys : Design, build, and optimize end-to-end customer journeys, including onboarding, activation, cross-selling, upselling, and reactivation of dormant accounts. BTL Campaign Management : Own the execution of targeted multi-channel campaigns across digital and assisted touchpoints (SMS, push notifications, email, WhatsApp, in-app messaging, and call centers). Channel Optimization: Coordinate the commercial communication calendar to ensure the optimal channel mix, frequency, and volume, preventing customer fatigue.</p><p>2. Data Segmentation &amp; Insights Behavioral Analysis: Analyze complex customer data, transaction patterns, and usage frequencies to identify value growth opportunities and high-risk churn indicators.</p><p>3. Commercial &amp; Churn Management Revenue Stimulation: Develop tactical, margin-positive offers to boost short-term revenue (e.g., data bundles, value-added services, or usage-stretching bonuses). Retention Frameworks: Implement early-warning systems and automated "save" campaigns targeting at-risk customer segments to reduce overall attrition rates. Business Case Creation: Develop data-backed financial business cases for new campaign initiatives, forecasting expected traffic, uptake, and overall ROI.</p><p>4. Cross-Functional Collaboration Product &amp; Marketing: Align BTL campaigns with Above-the-Line (ATL) marketing priorities and product launches. Data &amp; BI Teams: Work closely with Data Science and Business Intelligence teams to build automated tracking dashboards and refine predictive churn models.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong market planning and analytical skills.</li><li>Strong budget tracking and management skills.</li><li>Excellent interpersonal &amp; communication skills.</li><li>Excellent problem-solving abilities.</li><li>Ability to work collaboratively in a team.</li><li>Proactive, innovative, and able to challenge traditional approaches.</li></ul><p>Not a perfect fit? Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p>

<p>The Associate Manager Infrastructure is responsible for leading and managing a multidisciplinary team of Infrastructure Engineers, Cloud Engineers, Network Engineers, Storage Specialists, Backup &amp; Disaster Recovery Consultants, ITSM Consultants, and Infrastructure Architects. The role oversees the planning, assessment, consulting, architecture, implementation, and delivery of enterprise infrastructure solutions across customer environments. This includes Private Cloud, Hybrid Cloud, Virtualization, Hyper-Converged Infrastructure, Data Center Modernization, Backup &amp; Disaster Recovery, Storage Infrastructure, Network Infrastructure, IT Service Management (ITSM), and Infrastructure Automation solutions. The Associate Manager acts as both a business and technical leader, ensuring the successful delivery of projects, customer satisfaction, team development, innovation, governance, and financial performance while supporting Vodafone Business growth objectives</p><p>Infrastructure services practice leadership</p><ul><li>Lead and manage the Infrastructure Solutions &amp; Services practice.</li><li>Establish delivery standards, methodologies, and best practices.</li><li>Define infrastructure service offerings and delivery frameworks.</li><li>Drive capability development and technical excellence across the team.</li><li>Build and maintain infrastructure solution reference architectures.</li><li>Develop service delivery models aligned with customer requirements.</li><li>Support strategic growth and expansion of infrastructure services.</li></ul><p>Solution Design &amp; Consulting Leadership</p><ul><li>Oversee infrastructure assessments, consulting engagements, and solution architecture activities.</li><li>Review and approve infrastructure designs and implementation approaches.</li><li>Ensure solutions align with customer business objectives and technical requirements.</li><li>Provide executive-level consulting and advisory services.</li><li>Lead customer workshops, infrastructure assessments, and roadmap development initiatives.</li><li>Ensure infrastructure solutions comply with enterprise architecture principles and operational requirements.</li></ul><p>Project Management:</p><ul><li>Ensure successful delivery of infrastructure projects and programs.</li><li>Govern project quality, timelines, and scope.</li><li>Monitor project resource utilization.</li><li>Review delivery risks and mitigation plans.</li><li>Support large-scale and strategic customer engagements.</li><li>Ensure projects meet agreed SLAs and KPIs.</li></ul><p>Stakeholder Management:</p><ul><li>Serve as the senior escalation point for infrastructure engagements.</li><li>Build trusted advisor relationships with customers.</li><li>Collaborate with sales, presales, product teams, and partner organizations.</li><li>Participate in executive steering committees and governance forums.</li><li>Support bid responses, proposals, and customer presentations.</li></ul><p>Risk Management</p><ul><li>Identify technical, operational, financial, and delivery risks.</li><li>Develop mitigation strategies and contingency plans.</li><li>Ensure infrastructure resilience and service continuity.</li><li>Oversee major incident management and root cause analysis.</li><li>Support disaster recovery and business continuity programs.</li></ul><p>Compliance &amp; Auditing</p><ul><li>Ensure infrastructure services comply with regulatory requirements.</li><li>Ensure alignment with:<ul><li>ISO 27001</li><li>ISO 20000</li><li>NIST Framework</li><li>ITIL Best Practices</li><li>Business Continuity Standards</li><li>Data Protection Regulations</li></ul></li><li>Support internal and external audits.</li><li>Ensure governance and quality standards are maintained.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Core competencies, knowledge and experience:</h2><p>10 years of experience in infrastructure technologies and enterprise IT environments. Minimum 5 years of experience managing technical delivery teams. Bachelor s degree in Computer Science, Information Technology, Engineering, or related field. Proven experience delivering large-scale infrastructure transformation programs. Strong consulting and customer engagement experience. Experience managing multi-disciplinary technical teams. Strong financial and commercial awareness. Strong communication, presentation, and negotiation skills. Experience working in enterprise and service provider environments. Excellent command of English.</p><h2>Must have technical / professional qualifications:</h2><p>Strong Knowledge and Experience with a mix of the following vendors and technologies</p><ul><li>Virtualization and Cloud Technologies (VMware, Nutanix, Open Stack, Azure, AWS, Red Hat OpenShift)</li><li>Storage Technologies (Dell, NetApp, HPE)</li><li>Backup and Disaster Recovery (Veeam, Commvault)</li><li>Network Infrastructure (Cisco, Forti, SD-WAN, Network Monitoring)</li><li>ITSM Solutions.</li><li>Azure, AWS knowledge is a plus.</li><li>ITIL Knowledge.</li></ul>

<p><strong>Job Purpose</strong><br>To lead and manage all administrative and facilities operations across the company's headquarters, sales showrooms, and service centers. The Admin Manager ensures seamless administrative support to all business functions, oversees facility maintenance and construction coordination, manages procurement of administrative staff and services, and maintains strong relationships with external stakeholders through contract management and renewal.</p><p><strong>Duties &amp; Responsibilities</strong></p><p><strong>1. Administrative Support to All Functions</strong></p><ul><li><p>Provide comprehensive administrative support to headquarters, showrooms, and service center departments to ensure smooth daily operations</p></li><li><p>Coordinate between departments such as (sales, service, parts, finance, marketing and HR) to streamline workflows and communication</p></li><li><p>Manage office administration, documentation, correspondence, and record-keeping across all branches</p></li></ul><p><strong>2. Contracts &amp; Stakeholder Management</strong></p><ul><li><p>Manage contractual agreements with landlords, property owners, and service providers for all related buildings and apartments</p></li><li><p>Proactively monitor contract expiry dates and initiate timely renewals with stakeholders</p></li><li><p>Negotiate contract terms, pricing, and conditions with external parties</p></li><li><p>Maintain a central register of all contracts, ensuring accurate documentation and compliance</p></li><li><p>Attend to any lease or agreement-related queries and resolve disputes</p></li></ul><p><strong>3. Procurement of Administrative Staff</strong></p><ul><li><p>Coordinate all administrative needs such as stationery, tools, equipment, or any other related supplies with department heads and human resources to ensure adequate levels of required materials are available.</p></li></ul><p><strong>4. Facilities &amp; Preventive Maintenance</strong></p><ul><li><p>Oversee the periodical maintenance and upkeep of all company buildings, offices, and facilities</p></li><li><p>Plan and schedule preventive maintenance programs for HVAC, electrical, plumbing, and building systems, etc.</p></li><li><p>Coordinate with maintenance teams and vendors for timely repairs and servicing</p></li><li><p>Ensure facilities comply with health, safety, and cleanliness standards</p></li></ul><p><strong>5. Construction &amp; New Building Projects</strong></p><ul><li><p>Coordinate and follow up on construction work related to the company's new building</p></li><li><p>Liaise closely with the projects team to track construction progress, timelines, and milestones</p></li><li><p>Ensure project requirements, administrative needs, and facility specifications are communicated effectively</p></li><li><p>Provide administrative support for permits, inspections, and handover processes for any related custodies.</p></li></ul><p><strong>6. Employee Support &amp; Internal Missions</strong></p><ul><li><p>Facilitate employee missions and travel between branches by arranging drivers and couriers</p></li><li><p>Manage the dispatch and reception of documents and packages between locations</p></li><li><p>Coordinate transport resources for staff and official company business</p></li><li><p>Ensure timely and secure delivery of internal correspondence</p></li></ul><p><strong>7. Third-Party Service Providers</strong></p><ul><li><p>Act as the primary point of contact for outsourced service companies including security, cleaning staff, uniform supply, and bus/transportation providers</p></li><li><p>Negotiate service agreements, monitor performance, and ensure service level compliance</p></li><li><p>Manage vendor contracts, renewals, and daily operational coordination</p></li><li><p>Evaluate vendor performance and recommend improvements or replacements as needed</p></li></ul><p><strong>8. Budget, Reporting &amp; Compliance</strong></p><ul><li><p>Prepare and manage the administrative and facilities budget</p></li><li><p>Monitor administrative expenditure and ensure cost efficiency</p></li><li><p>Ensure all administrative activities comply with company policies and local regulations</p></li><li><p>Provide regular reports to management on administrative operations</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Skills &amp; Qualifications</strong></p><ul><li><p>Bachelor's degree in Business Administration, Facilities Management, or a related field</p></li><li><p>10–12 years of experience in administration, facilities management, or office operations, preferably in the automotive or service industry</p></li><li><p>Strong contract management and negotiation skills with experience dealing with landlords and external vendors</p></li><li><p>Excellent organizational, planning, and time-management abilities</p></li><li><p>Proven experience in purchasing, procurement, and staffing coordination</p></li><li><p>Knowledge of building maintenance, construction coordination, and facility compliance</p></li><li><p>Strong leadership and people-management skills</p></li><li><p>Excellent communication and stakeholder-relationship skills</p></li><li><p>Proficiency in MS Office and administration/ERP systems</p></li><li><p>Ability to multitask and thrive in a fast-paced, multi-branch environment</p></li></ul><p></p>

<div> <div><br></div><div> </div> </div> <div> <div> <b>About this Role</b> </div> <div> <div>We are seeking an experienced infrastructure security professional to lead security governance, risk management, operational excellence, and service reliability across enterprise infrastructure services. This role is responsible for ensuring compliance with cyber security standards, improving security posture, managing security incidents, supporting critical infrastructure platforms, and leading technical teams to deliver secure, resilient, and customer-focused services. The position operates in a global environment and plays a key role in protecting business continuity, safeguarding information assets, and driving continuous service improvement.</div> </div> </div> <div> <div> <b>What you ll do</b> </div> <div> <ul> <li>Lead infrastructure security activities, ensuring compliance with cyber security and risk management standards across enterprise services.</li> <li>Drive security posture management through proactive monitoring, risk remediation, vulnerability management, operating system patching, and security assessments.</li> <li>Manage threat detection, investigation, incident response, recovery planning, and implementation of improved security controls.</li> <li>Oversee technical operations, service availability, platform health, and operational excellence for critical infrastructure services.</li> <li>Lead, coach, and develop technical operations teams, supporting capability building, knowledge sharing, and continuous improvement.</li> <li>Manage stakeholder relationships, customer escalations, service reviews, and service improvement initiatives to enhance user experience and productivity.</li> <li>Ensure compliance with service management processes, governance standards, service level agreements, and change management requirements.</li> <li>Support project delivery by providing technical expertise, managing operational readiness, and ensuring successful implementation of new services and technologies.</li> <li>Contribute to operational planning, budget management, service investment forecasting, and business continuity activities.</li> </ul> </div> </div> <div> <div> <b>Who you are</b> </div> <div> <ul> <li>Bachelor s degree in Engineering, Computer Science, or a related technical discipline. </li> <li>Extensive experience in IT support, infrastructure security, and technology operations, including significant experience leading technical teams. </li> <li>Strong knowledge of enterprise infrastructure technologies including Microsoft Azure, Microsoft 365, virtualisation platforms, Windows Server</li> <li>technologies, Active Directory, DNS, DHCP, storage solutions, and cloud-based services.</li> <li>Experience with vulnerability management, configuration management, automated deployment, and information security controls.</li> <li>Proven ability to manage operational services, troubleshoot complex technical issues, and deliver continuous service improvements.</li> <li>Strong leadership, stakeholder engagement, strategic thinking, communication, and people development skills. </li> <li>Comfortable working within an on-call support model and collaborating across international teams and cultures when required.</li> </ul> </div> </div> <div> <div> <b>Not a perfect fit?</b> </div> <div> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> </div> </div> <div> <div> <b>What's in it for you</b> </div> <div> <ul> <li>Opportunity to lead security and infrastructure services that support large-scale global business operations.</li> <li>Exposure to enterprise cloud technologies, cyber security programmes, and critical service management environments.</li> <li>Experience influencing service strategy, operational excellence, and business continuity initiatives.</li> <li>Leadership opportunities focused on coaching teams, stakeholder management, and organisational impact.</li> <li>Participation in global projects that drive innovation, security maturity, and service transformation.</li> </ul> </div> </div> <div> <div> <b>What skills you will learn</b> </div> <div> <ul> <li>Advanced cyber security governance and enterprise risk management.</li> <li>Large-scale infrastructure operations and service reliability management.</li> <li>Strategic stakeholder engagement and customer-centric service delivery.</li> <li>Security incident management, crisis response, and business continuity practices.</li> <li>IT service management, operational governance, and continuous improvement methodologies.</li> <li>Leadership and team development within complex global environments.</li> </ul> </div> </div> <div> <div><br></div></div><div><div><div><ul> </ul> </div> </div> </div>

<p>Responsible for managing vendor accounts and maintaining proper vendor access and records. Oversee all cash-out transactions and ensures accurate control of company treasury inflows and outflows. Records and verify all invoices in compliance with company policies and applicable regulations, supporting overall financial accuracy and accountability</p><p>Responsibilities</p><ul><li>Manage accounts payable processes, including recording and verifying supplier invoices</li><li>Handle treasury activities, including monitoring cash flow and managing bank transactions.</li><li>Perform regular cash and bank reconciliations to ensure accuracy of financial records.</li><li>Oversee vendor management processes, including maintaining vendor accounts and resolving discrepancies</li><li>Record and track all invoices received through the tax portal in compliance with regulations.</li><li>Assist in the preparation and filing of withholding tax reports</li><li>Support the preparation of financial statements in accordance with accounting standards</li><li>Participate in end-of-month and end-of-year closing activities</li><li>Review and process travel expenses and employee custody/advance settlements.</li><li>Ensure proper documentation and compliance with internal controls and financial policies.</li></ul><p>Requirements</p><ul><li>Bachelor degree in Accounting, Finance, or a related field is preferred</li><li>1-2 Years of experience in Accounting and Finance functions</li><li>Familiarity with accounting software or ERP systems is a plus</li><li>Proficiency in handling Expense Reports and accurate data management</li><li>Strong Analytical Skills for resolving discrepancies and improving processes</li><li>Knowledge and experience in Finance and Accounting functions</li><li>Familiarity with Journal Entries and other key accounting operations</li><li>Strong organizational and problem-solving skills</li><li>Effective communication and teamwork abilities for collaborating with cross-functional teams</li></ul><p>Tools</p><ul><li>Microsoft Office</li><li>Odoo System is a plus</li></ul><p>Skills</p><ul><li>Organizational and planning Skills</li><li>Communication skills.</li><li>Problem analysis and problem-solving skills.</li><li>Judgment, time management, and decision-making ability</li><li>Proactive</li><li>Attention to detail and accuracy</li></ul><p>What's great about the job?</p><ul><li>Joining a community of brilliant engineering minds.</li><li>Expand your knowledge of various domains.</li><li>Great mentorship process and professional development.</li><li>Real responsibilities and challenges in a fast-evolving company</li></ul><p>Apply Now</p><p>What We Offer</p><p>Appraid Tech is a community of brilliant engineers, designed, developed, and built with innovation at the core. Being an agile company with an embedded philosophy of continuous development ensures great progression for your career ladder, while actively learning and meeting friends across the journey. We offer a fun and flexible work environment, where you get to enjoy our famous office breakfast, retreats, lifestyle support, and a very special circle of colleagues that become friends. We offer an opportunity for a successful career progression with an open-door policy that will get you to mingle and learn directly from our technical directors and management. We have activities organized all year long, from fruit days to movie days, kids days, and a very special end-of-year event. You will always feel part of a community that is serving a bigger purpose of a safer innovative future.</p><p>Perks</p><ul><li>Flexible Hours with an attractive salary package</li><li>Development Access to training, certificates and great mentorship</li><li>Community Becoming a part of an innovative community and colleagues that you will call friends.</li><li>Eat &amp; Drinks Fruit, Coffee, Snacks, and an awesome all-time favorite breakfast.</li></ul><p>Apply Now</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor degree in Accounting, Finance, or a related field is preferred</p><p>1-2 Years of experience in Accounting and Finance functions</p><p>Familiarity with accounting software or ERP systems is a plus</p><p>Proficiency in handling Expense Reports and accurate data management</p><p>Strong Analytical Skills for resolving discrepancies and improving processes</p><p>Knowledge and experience in Finance and Accounting functions</p><p>Familiarity with Journal Entries and other key accounting operations</p><p>Strong organizational and problem-solving skills</p><p>Effective communication and teamwork abilities for collaborating with cross-functional teams</p>