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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><strong>Strategy:</strong></p><br><br><p>As the Head of Regulatory and Customer Rights for Standard Chartered Bank in Egypt, you will lead the proactive development and nurturing of regulatory relationships within the country through a comprehensive and structured engagement programme. Your role is critical in ensuring that all operations of Standard Chartered Bank in Egypt meet and exceed regulatory standards and adhere strictly to Group requirements.</p><br><br><p>You will be instrumental in setting and executing the vision, strategic direction, and leadership for regulatory compliance and customer rights initiatives in Egypt, aligned with the broader objectives of the Consumer, Fraud, Conduct and Compliance (CFCC) framework and the Group's growth aspirations.</p><br><br><p>Central to your mission will be fostering a culture of compliance and ethical business practices, promoting the Group Code of Conduct and Here for good values. You will oversee the establishment of a transparent organizational framework that safeguards customers' rights to fairness, transparency, and information confidentiality, while also ensuring a robust mechanism for complaint management and enhancing banking awareness among customers to empower informed decision-making.</p><br><br><p><strong>Business:</strong></p><br><br><p>You will conduct comprehensive analysis of regulatory developments and their impacts on key business operations, ensuring that all changes in laws, regulations, and policies are effectively communicated and integrated within the Egypt operations in close coordination with Group MRC Standards.</p><br><br><p>Supporting stakeholders with informed advice on policies, regulatory trends, and best practices is essential, helping them to make decisions that are compliant and forward-looking. You will monitor and interpret regulatory expectations, providing timely guidance and ensuring the Bank remains compliant and well-prepared for regulatory challenges.</p><br><br><p>A vital aspect of your role will be to anticipate regulatory risks, communicating identified trends to management for effective control implementations. Collaborative engagement with compliance specialists and regulators will keep both the business and regulatory bodies well-informed of operational developments and compliance status.</p><br><br><p>You will also oversee the customer complaints unit, ensuring processes and systems align with Customer Rights instructions, thereby reinforcing the Bank's commitment to customer-centric service and regulatory compliance.</p><br><br><b>Key Responsibilities</b> <br><p><strong>Processes:</strong></p><br><br><p>Your role will encompass providing essential support to the Compliance function in Egypt, giving confidence that all business activities and functions operate within local laws and regulations, and in alignment with operational risk tolerances and Group Standards. This includes embedding proportional control measures to mitigate risks efficiently.</p><br><br><p>You will develop and maintain robust compliance frameworks and governance structures to ensure consistent adherence to banking regulations, internal policies, and codes of conduct that protect the Bank's reputation and stakeholder interests.</p><br><br><p>Key responsibilities include crafting and updating policies, procedures, and Delegations of Authority (DOls) related to CFCC, securing their approval through the relevant Risk Committees. You will also establish and sustain a trusting relationship with regulators by following a strategically designed Regulatory Relationship Plan, conducting regular briefings, and ensuring regulatory commitments are met.</p><br><br><p>Preparation and coordination for regulatory inspections will be a regular duty, ensuring swift and effective responses. You will oversee the governance and implementation of CFCC policies, provide expert advice on regulatory and Group standards compliance, and remain vigilant on evolving regulatory landscapes to pre-emptively manage impacts on the Bank's operations.</p><br><br><p>The role will require setting control standards, advising on risk mitigation controls, managing licensing and administrative requirements, and, in cases of significant regulatory breaches, leading critical remediation efforts to inform senior management and regulators promptly, ensuring necessary corrective actions are taken.</p><br><br> <br>Egypt<br><b>Our Ideal Candidate</b> <br><p>Our ideal candidate will possess a comprehensive understanding and practical experience in regulatory compliance policies and standards specifically within the banking sector in Egypt. Expertise in providing compliance advisory services, conducting thorough compliance reviews, and ensuring customer rights assurance is essential.</p><br><br><p>The role requires a strong capability in managing complaints investigations with fairness and diligence, coupled with experience in conducting detailed compliance risk assessments. Established experience in regulatory liaison is critical, as you will be the main point of contact managing relations with financial regulators.</p><br><br><p>We seek a professional who demonstrates excellent problem-solving abilities for complex regulatory situations, backed by a willingness and capability to take bold decisions when warranted to safeguard the bank's integrity and interests.</p><br><br><p>A keen eye for detail, sound judgment, and the ability to communicate effectively with diverse stakeholders including regulators, senior management, and front-line business teams are vital. The successful candidate will be adaptable, resilient, and committed to fostering a compliance culture that aligns with Standard Chartered’s values.</p><br><br><b>About Standard Chartered</b> <br><p>Standard Chartered is a distinguished international bank with over 170 years of history, combining agility with scale to make impactful contributions globally and locally. Our mission transcends banking to making a positive difference for our clients, communities, and colleagues alike.</p><br><br><p>We are driven by a passion to challenge norms, embrace challenges, and continuously seek opportunities for meaningful growth and improvement. Joining us means embarking on a career filled with purpose, where your unique talents will be celebrated and nurtured.</p><br><br><p>With a culture grounded in our purpose to drive commerce and prosperity through our unique diversity and our brand promise to be Here for good, we value inclusivity and advocate a workplace where difference is embraced.</p><br><br><p>Together, we:</p><br><br><ul><li><strong>Do the right thing</strong> – acting with integrity, assertiveness, and putting clients at the centre of everything we do;</li><li><strong>Never settle</strong> – continuously pushing boundaries to innovate and improve, learning from every experience;</li><li><strong>Are better together</strong> – fostering an inclusive environment where everyone can be their authentic selves and collaborate to build sustainable success.</li></ul><br><b>What we offer</b> <br><p><strong>In alignment with our Fair Pay Charter,</strong> Standard Chartered offers a competitive salary package and comprehensive benefits designed to enhance your mental, physical, financial, and social wellbeing.</p><br><br><ul><li><strong>Retirement and Insurance Benefits:</strong> Core bank funding for retirement savings, alongside medical and life insurance plans, complemented by flexible and voluntary benefits tailored to individual needs.</li><li><strong>Generous Time-Off Provisions:</strong> Including annual leave, extended parental and maternity leave (up to 20 weeks), sabbaticals up to 12 months, volunteering leave, and compliance with global minimum standards amounting to a minimum of 30 combined annual and public holidays.</li><li><strong>Flexible Working Arrangements:</strong> Opportunities to balance home and office work environments with adaptable working patterns promoting work-life harmony.</li><li><strong>Wellbeing Initiatives:</strong> Access to Unmind, a leading digital wellbeing platform, resilience building courses, global Employee Assistance Programmes, mental health first-aiders, and various self-help resources.</li><li><strong>Continuous Learning Culture:</strong> Encouragement of professional growth through opportunities for reskilling, upskilling, and access to diverse physical, virtual, and digital learning platforms.</li><li><strong>Inclusive and Values-Driven Environment:</strong> Be part of a diverse organisation that celebrates uniqueness, promotes respect, and provides equal opportunity for all to realise their full potential.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Main Responsibilities Reporting to the Director (Banking Legal Services), the Manager (Banking Legal Services) will assist the Legal Department in ensuring that it contributes fully to the Bank’s mission of stimulating a consistent expansion of and diversification of African trade so as to rapidly increase Africa’s share of global trade, while operating as a first class, profit oriented, socially responsible financial institution and a Centre of Excellence in African trade matters .<br> Providing strategic direction and leading the development of the Bank’s strategy in the area of legal services delivery to ensure that this is managed with a long -term perspective, linked to the overall business strategy.<br> Key Responsibilities: 1.<br> Providing advice to the Bank and its subsidiaries on a broad range of banking and finance matters to ensure delivery of tailored, commercially focused legal solutions.<br> 2. Providing legal and strategic advice to the Bank and its subsidiaries entities on special projects/initiatives and identifying potential legal risks 3.<br> Providing advice to the Bank on an assigned portfolio of distressed credit facilities/loans to minimize loss and maximize value of recoveries of the sub and non-performing assets of the bank in line with set targets 4.<br> Negotiation and preparation of legal documents with the Bank’s legal counterparties and under the guidance of Director, Banking Legal Services.<br> 5. Work closely with external legal counsel for the initiation and implementation of loan recovery and restructuring strategies as well as in commencing litigation until final judgement and asset attachment proceedings and recovery.<br> 6. Define and recommend appropriate solutions to legal problems and provide advice on constraints, risks and options in relation to loan work-out strategies with a view to reducing the Bank’s credit risk and maximize returns 7.<br> Participating in the planning, organisation and implementation of legal support for business activities of the Bank, research of relevant precedents, presentation of appropriate solutions.<br> 8. Providing guidance on the proper application and interpretation of laws and regulations as applicable to the Bank’s business and ensuring adequacy of controls to mitigate legal and other risks or concerns that may arise thereto 9.<br> Providing assistance in connection with the formulation and implementation of effective legal processes to ensure timely delivery of transaction documentation.<br> and facilitating the development of appropriate forms of standardised documentation/legal precedents.<br> 10. Serving as subject matter expert and key legal advisor to business stakeholders by providing counsel on all aspects of legal matters related to the Bank’s loan products particularly loan remediation and restructuring.<br> 11. Serving as Legal stakeholder on internal committees/working groups, managing special projects and engaging with advocacy efforts relating to the Bank’s development mandate.<br> 12. Coordinating the engagement of external legal counsel in order to ensure value for money in the procurement of legal services 13.<br> Providing legal advice to management and staff in all areas of the Bank’s activities and proffering solutions to legal problems, constraints, risks, options, consequences and approaches 14.<br> Providing advice in connection with the Bank borrowings in the international capital and money markets, including the review and negotiation of legal documentation required for the implementation of the Bank’s borrowing strategy and capital markets transactions 15.<br> Providing legal advice on the Bank’s Asset and Liability Management procedures and policies and participating in the work of the Bank’s Asset and Liability Management Committee and its working groups.<br> 16. Providing legal advice on equity participations, grants and other financing and co-financing agreements with other multilateral and bilateral financial institutions and related arrangements.<br> 17. Representing the Bank internally and externally in negotiation, disputes, consultations and other proceedings that require legal representation 18.<br> Working with internal staff and external parties as required by management; 19.<br> Conducting deal appraisals (with provision of input) and legal due diligence exercises on proposed transactions; 20.<br> Preparing a variety of legal documentation including transaction documentation designed to protect the interests of the Bank as lender, borrower and in other capacities.<br> 21. Negotiating a wide range of legal documents with the Bank’s transaction counterparties, under the guidance of management; 22.<br> Providing legal advice to management and staff in all areas of the Bank’s activities and proffering solutions to legal problems, constraints, risks, options, consequences and approaches.<br> 23. Reviewing documentation and assessing legal matters arising from the various financing and non-financing activities of the Bank; 24.<br> Conducting, managing and monitoring the legal workstreams of ongoing transactions.<br> Compliance Responsibilities 1.<br> Understanding and adhering to the Bank's AML, Regulatory and Conduct Compliance policies and procedures, notably: (i) Staff Handbook (has code of conduct provisions) (ii) Anti-Money Laundering (AML), Counter Financing of Terrorism and Counter Proliferation Financing (iii) Conflicts of Interest and Policies on Staff Involvement in External Engagements/Activities (iv) Anti-Bribery &amp; Corruption (v) Insider Trading Guidelines 2.<br> Reporting any suspicious or non-compliant activities or matters relating to the Bank’s staff or the customers to the Compliance Department.<br> 3. Completing the Annual Compliance Training/Assessment.<br> Private Health Insurance Training &amp; Development Performance Bonus Post graduate degree in Law from a recognised University and a Diploma in Legal Practice of a recognised Bar Course Professional legal practice and experience of not less than 5 years, with particular emphasis on the Banking and financial services industry.<br> Experience in handling documentation in connection with cross-border trade and project finance transactions, particularly in the following areas: structured trade and corporate finance; project and asset-based finance; guarantees and specialised finance; sovereign lending, and private equity.<br> Ability to communicate and function in a culturally diverse and change oriented setting with good knowledge of banking practices in Africa Ability to interact with senior officials of banks, corporates and governments and to present legal advice on various management issues to the Bank’s senior management Excellent verbal and written communication skills in English.<br> Knowledge of one of more of the Bank’s other working languages is an added advantage (i.<br>e. French, Arabic and Portuguese) Strong skills in drafting a variety of legal documents and communicating complex issues clearly and concisely Familiarity with trade and project finance issues, treasury issues and transnational transactions.<br> Ability to speedily grasp the essence, content and implications of the Bank’s constitutive documents in order to be able to provide advice on them Ability to review under strict deadlines Negotiating skills and capacity to work with other professionals including non-legal professionals to develop innovative solutions to conflicting interests and positions Ability to organise and manage human resources to attain goals.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.&nbsp;<br>&nbsp;</p><br><p>Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.</p><br><p><b>About F5</b></p><br><p>At F5, our mission is simple: businesses depend on applications, and we help make those applications faster, smarter, and more secure.</p><br><p>For more than 25 years, we've helped the world's largest enterprises, service providers, financial institutions, governments, and global brands deliver exceptional digital experiences. Today, F5 is the industry leader in multi-cloud application security and delivery, protecting applications from code to customer.</p><br><p>As organizations adopt AI and increasingly complex hybrid and multi-cloud environments, F5 helps them secure, deliver, and optimize their applications wherever they run.</p><br><p>At F5, we believe diversity drives innovation. We foster an inclusive culture where everyone can bring their authentic selves to work, contribute their unique perspectives, and grow their careers. We know our differences make us stronger, and we're committed to creating an environment where everyone can thrive.</p><br><p><b>The Opportunity</b></p><br><p>We are looking for a talented Solutions Engineer to join our team in Egypt.</p><br><p>As a trusted technical advisor within our Sales organization, you'll partner closely with Account Managers to help customers solve complex business and technical challenges using F5's industry-leading application security and delivery solutions.</p><br><p>This is a customer-facing pre-sales role where you'll work alongside our Account Managers to understand customer challenges, design technical solutions, and demonstrate the value of F5 technologies. You'll engage with enterprise customers and channel partners across cloud, cybersecurity, networking, application delivery, and modern application environments.</p><br><p>Whether presenting solution architectures, delivering proof of concepts (POCs), or advising customers on their digital transformation journeys, you'll play an important role in helping customers achieve their goals while contributing to the success of the business.</p><br><p>At F5, you'll benefit from ongoing technical training, professional certifications, and continuous career development opportunities that support your growth.</p><br><p><b>What You'll Do</b></p><br><p>Customer &amp; Sales Engagement</p><br><ul><li>Partner with Account Managers to understand customer business objectives and technical requirements.</li><li>Position F5 solutions by clearly articulating both their technical capabilities and business value.</li><li>Design and present solution architectures tailored to customer needs.</li><li>Deliver engaging technical presentations, demonstrations, workshops, and proof of concepts (POCs).</li><li>Build trusted advisor relationships with customers throughout the sales cycle.</li><li>Support strategic sales opportunities from technical qualification through to successful closure.</li><li>Provide consultative guidance that helps customers solve business and technology challenges.</li></ul><p><b>Technical Leadership</b></p><br><ul><li>Maintain expert knowledge of F5 technologies, industry trends, and competitive solutions.</li><li>Design complex technical solutions and system configurations.</li><li>Collaborate with Product Management and Engineering to support customer feature requests and product enhancements.</li><li>Create technical documentation to support customer engagements and proof of concepts.</li><li>Work closely with Technical Support to help ensure successful customer outcomes.</li><li>Solve complex technical challenges creatively and independently.</li></ul><p><b>Partner Enablement</b></p><br><ul><li>Support F5 channel partners throughout the sales cycle.</li><li>Deliver technical enablement, product demonstrations, and solution training.</li><li>Help partners develop their technical capabilities and effectively position F5 solutions.</li><li>Collaborate with Channel and Sales leadership to strengthen partner relationships and drive mutual success.</li></ul><p><b>Collaboration &amp; Operational Excellence</b></p><br><ul><li>Work cross-functionally with Sales, Product Management, Engineering, Professional Services, and Technical Support.</li><li>Maintain accurate customer account information, technical opportunities, and account strategies using Salesforce and internal sales tools.</li><li>Contribute to technical best practices, customer success stories, white papers, and knowledge sharing across the Solutions Engineering community.</li><li>Uphold F5's Business Code of Ethics and company policies at all times.</li></ul><p><b>What We're Looking For</b></p><br><ul><li>Several years of experience in a pre-sales, Solutions Engineering, or Systems Engineering role within enterprise technology.</li><li>Experience working with one or more of the following technologies: cloud platforms, cybersecurity, application delivery, networking, DevOps, SaaS, IaaS, or PaaS.</li><li>Strong customer-facing presentation, communication, and consultative selling skills.</li><li>Experience designing technical solutions that address customer business needs.</li><li>Ability to communicate complex technical concepts clearly to both technical and executive audiences.</li><li>Strong analytical, problem-solving, and relationship-building skills.</li><li>Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.</li><li>Experience with F5 technologies or comparable application delivery and security platforms is highly desirable.</li><li>Experience using Salesforce or other CRM platforms is an advantage.</li><li>Fluency in Arabic and English, both written and spoken is essential. French language is a nice to have.</li></ul><p><b>Why Join F5?</b></p><br><ul><li>Work with industry-leading technologies across AI, application security, cloud, and networking.</li><li>Access ongoing technical training, certifications, and professional development opportunities.</li><li>Grow your career with a global technology leader that invests in learning, development, and innovation.</li><li>Enjoy competitive compensation, comprehensive benefits, and flexible ways of working.</li><li>Be part of a collaborative and inclusive culture where diverse perspectives are valued.</li></ul><p><b>Travel</b></p><br><p>This role requires occasional travel to support customer meetings, partner engagements, and internal events. While many interactions take place virtually, some onsite customer engagement will be required.</p><br><p><b>Equal Opportunity Employer</b></p><br><p>F5 is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where all employees feel valued, respected, and empowered to succeed.</p><br><p><i>This job description is intended to describe the general nature and level of work performed by individuals in this role. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications. Responsibilities may change as business needs evolve.</i></p><br><p>The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.</p><br><p><b>Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or</b><b> <span>@myworkday.com</span>)</b><b>.</b></p><br><p><b>Equal Employment Opportunity</b></p><br><p>It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.&nbsp; <span>F5 offers a variety of reasonable accommodations for candidates</span>. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.&nbsp;<br>&nbsp;</p><br><p>Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.</p><br><p><b>About F5</b></p><br><p>At F5, our mission is simple: businesses depend on applications, and we help make those applications faster, smarter, and more secure.</p><br><p>For more than 25 years, we've helped the world's largest enterprises, service providers, financial institutions, governments, and global brands deliver exceptional digital experiences. Today, F5 is the industry leader in multi-cloud application security and delivery, protecting applications from code to customer.</p><br><p>As organizations adopt AI and increasingly complex hybrid and multi-cloud environments, F5 helps them secure, deliver, and optimize their applications wherever they run.</p><br><p>At F5, we believe diversity drives innovation. We foster an inclusive culture where everyone can bring their authentic selves to work, contribute their unique perspectives, and grow their careers. We know our differences make us stronger, and we're committed to creating an environment where everyone can thrive.</p><br><p><b>The Opportunity</b></p><br><p>We are looking for a talented Solutions Engineer to join our team in Egypt.</p><br><p>As a trusted technical advisor within our Sales organization, you'll partner closely with Account Managers to help customers solve complex business and technical challenges using F5's industry-leading application security and delivery solutions.</p><br><p>This is a customer-facing pre-sales role where you'll work alongside our Account Managers to understand customer challenges, design technical solutions, and demonstrate the value of F5 technologies. You'll engage with enterprise customers and channel partners across cloud, cybersecurity, networking, application delivery, and modern application environments.</p><br><p>Whether presenting solution architectures, delivering proof of concepts (POCs), or advising customers on their digital transformation journeys, you'll play an important role in helping customers achieve their goals while contributing to the success of the business.</p><br><p>At F5, you'll benefit from ongoing technical training, professional certifications, and continuous career development opportunities that support your growth.</p><br><p><b>What You'll Do</b></p><br><p>Customer &amp; Sales Engagement</p><br><ul><li>Partner with Account Managers to understand customer business objectives and technical requirements.</li><li>Position F5 solutions by clearly articulating both their technical capabilities and business value.</li><li>Design and present solution architectures tailored to customer needs.</li><li>Deliver engaging technical presentations, demonstrations, workshops, and proof of concepts (POCs).</li><li>Build trusted advisor relationships with customers throughout the sales cycle.</li><li>Support strategic sales opportunities from technical qualification through to successful closure.</li><li>Provide consultative guidance that helps customers solve business and technology challenges.</li></ul><p><b>Technical Leadership</b></p><br><ul><li>Maintain expert knowledge of F5 technologies, industry trends, and competitive solutions.</li><li>Design complex technical solutions and system configurations.</li><li>Collaborate with Product Management and Engineering to support customer feature requests and product enhancements.</li><li>Create technical documentation to support customer engagements and proof of concepts.</li><li>Work closely with Technical Support to help ensure successful customer outcomes.</li><li>Solve complex technical challenges creatively and independently.</li></ul><p><b>Partner Enablement</b></p><br><ul><li>Support F5 channel partners throughout the sales cycle.</li><li>Deliver technical enablement, product demonstrations, and solution training.</li><li>Help partners develop their technical capabilities and effectively position F5 solutions.</li><li>Collaborate with Channel and Sales leadership to strengthen partner relationships and drive mutual success.</li></ul><p><b>Collaboration &amp; Operational Excellence</b></p><br><ul><li>Work cross-functionally with Sales, Product Management, Engineering, Professional Services, and Technical Support.</li><li>Maintain accurate customer account information, technical opportunities, and account strategies using Salesforce and internal sales tools.</li><li>Contribute to technical best practices, customer success stories, white papers, and knowledge sharing across the Solutions Engineering community.</li><li>Uphold F5's Business Code of Ethics and company policies at all times.</li></ul><p><b>What We're Looking For</b></p><br><ul><li>Several years of experience in a pre-sales, Solutions Engineering, or Systems Engineering role within enterprise technology.</li><li>Experience working with one or more of the following technologies: cloud platforms, cybersecurity, application delivery, networking, DevOps, SaaS, IaaS, or PaaS.</li><li>Strong customer-facing presentation, communication, and consultative selling skills.</li><li>Experience designing technical solutions that address customer business needs.</li><li>Ability to communicate complex technical concepts clearly to both technical and executive audiences.</li><li>Strong analytical, problem-solving, and relationship-building skills.</li><li>Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.</li><li>Experience with F5 technologies or comparable application delivery and security platforms is highly desirable.</li><li>Experience using Salesforce or other CRM platforms is an advantage.</li><li>Fluency in Arabic and English, both written and spoken is essential. French language is a nice to have.</li></ul><p><b>Why Join F5?</b></p><br><ul><li>Work with industry-leading technologies across AI, application security, cloud, and networking.</li><li>Access ongoing technical training, certifications, and professional development opportunities.</li><li>Grow your career with a global technology leader that invests in learning, development, and innovation.</li><li>Enjoy competitive compensation, comprehensive benefits, and flexible ways of working.</li><li>Be part of a collaborative and inclusive culture where diverse perspectives are valued.</li></ul><p><b>Travel</b></p><br><p>This role requires occasional travel to support customer meetings, partner engagements, and internal events. While many interactions take place virtually, some onsite customer engagement will be required.</p><br><p><b>Equal Opportunity Employer</b></p><br><p>F5 is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where all employees feel valued, respected, and empowered to succeed.</p><br><p><i>This job description is intended to describe the general nature and level of work performed by individuals in this role. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications. Responsibilities may change as business needs evolve.</i></p><br><p>The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.</p><br><p><b>Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or</b><b> <span>@myworkday.com</span>)</b><b>.</b></p><br><p><b>Equal Employment Opportunity</b></p><br><p>It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.&nbsp; <span>F5 offers a variety of reasonable accommodations for candidates</span>. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</span></p><br> <p><span><strong><span>This role is based in Cairo, regional scope is Arabian countries&nbsp;</span></strong></span></p><br> <p><strong><span>PURPOSE AND OBJECTIVES</span></strong></p><br> <p><span>When processing personal data as part of its business operations, SAP must comply with the requirements of the EU's General Data Protection Regulation (GDPR), Egypt's Data Protection Law No. 151 of 2020, UAE's Federal Decree-Law No. 45 of 2021, Saudi Arabia's PDPL (Personal Data Protection Law), and other applicable data protection and privacy laws in the countries where SAP operates.</span></p><br> <p><span>To support the local SAP entities in meeting their data protection and privacy compliance obligations, SAP has established a global network of Data Protection and Privacy professionals. This network consists of local Data Protection Officers (DPOs) and Data Protection and Privacy Coordinators (DPPCs) that report to the management of the SAP entities by which they are hired and to SAP's global Data Protection &amp; Privacy team, reporting to SAP's Group Data Protection Officer.</span></p><br> <p><span>We are looking for an experienced&nbsp;<strong>Lead Senior Legal Counsel </strong>to serve as the local Data Protection Officer (DPO) for Egypt and as Data Protection and Privacy Coordinator (DPPC) for Arabian countries including the UAE and Saudi Arabia, responsible for leading data protection compliance strategy across the assigned country responsibility.</span></p><br> <p><strong><span>EXPECTATIONS AND TASKS</span></strong></p><br> <p><span>The role is responsible for ensuring SAP's compliance with Egypt's data protection regulations, GDPR, and data protection laws across assigned Arabian countries. This role involves collaborating closely with the global data protection and privacy team, local business units, senior management, and external regulatory authorities to manage data protection risks and drive data protection and privacy awareness across the organization.&nbsp;</span></p><br> <p><span>Under Law No. 151 of 2020, the local DPO is a legally recognized role that requires formal registration with the regulator. The candidate must meet the following statutory requirements:</span></p><br> <ol> <li><strong><span>Official Registration:</span></strong><span>&nbsp;The candidate must be registered (or eligible for immediate registration) in the official&nbsp;<strong>DPO Register</strong>&nbsp;held by the Egyptian Personal Data Protection Center (PDPC).</span></li> <li><strong><span>Legal Capability Demonstration (Mandatory Exam):</span></strong></li> </ol><ul> <li><span>To finalize registration with the PDPC, the candidate must successfully demonstrate legal and technical capabilities in data privacy.</span></li> <li><strong><span>Requirement:</span></strong><span>&nbsp;The candidate must pass the official&nbsp;<strong>PDPC accreditation examination</strong>&nbsp;(or equivalent authorized evaluation) proving deep knowledge of Egyptian Law No. 151 of 2020, its executive regulations, and international data transfer frameworks.</span></li> </ul> <p><strong><em><span>Note: Continued employment in this role is contingent upon successfully passing this exam and securing/maintaining active registration with the PDPC</span></em></strong><em><span>.</span></em></p><br> <p><strong><span>Key Responsibilities:</span></strong></p><br> <ul> <li><strong><span>Regulatory Compliance &amp; Strategy:</span></strong></li> <li><span>Ensure compliance with Egypt's Personal Data Protection Law No. 151 of 2020, UAE Federal Decree-Law No. 45 of 2021, Saudi Arabia's Personal Data Protection Law (PDPL), GDPR, and other relevant regional regulations.</span></li> <li><span>Act as the officially registered and certified Data Protection Officer (DPO) for SAP's legal entities in Egypt in front of the Egyptian Personal Data Protection Center (PDPC), ensuring all local registration and licensing requirements are met.</span></li> <li><span>Develop and implement a comprehensive data protection compliance strategy for Egypt and assigned Arabian countries.</span></li> <li><span>Monitor, interpret, and assess changes in data protection legislation, regulations, and industry standards across all assigned jurisdictions.</span></li> <li><span>Provide timely updates, guidance, and legal opinions on regulatory developments and best practices.</span></li> <li><span>Conduct and document the mandatory periodic evaluations, system inspections, and data protection audits as required by Article 9(1) of the Egyptian PDPL, and support the implementation of remediation measures.</span></li> <li><strong><span>Strategic Advice &amp; Representation:</span></strong></li> <li><span>Provide legal and compliance advice on data protection issues and conduct Data Protection Impact Assessments (DPIAs) for new projects, initiatives, and emerging technologies, including AI/ML applications,&nbsp;ensuring alignment with the guidelines of the Egyptian PDPC and regional regulators.</span></li> <li><span>Represent SAP's Group Data Protection Officer within the assigned region and&nbsp;serve as the direct, primary point of contact for the Egyptian PDPC and other regional supervisory authorities.</span></li> <li><span>Drive the development, implementation, and maintenance of local data protection and privacy policies, standards, and procedures aligned with global requirements in accordance with SAP Global Data Protection and Privacy Strategy.</span></li> <li><span>Assist local Legal Representatives (who carry statutory and criminal liability under Egyptian law) and Chief Finance Officers in fulfilling their local data protection responsibilities and dedicated legal entity processes.</span></li> <li><strong><span>Compliance Monitoring, Risk Management &amp; Operations:</span></strong></li> <li><span>Monitor and advise LoBs implementing local procedures (Records of Processing Activities - ROPA) of data processing operations for the Egyptian entity, ensuring it is available for inspection by the PDPC.</span></li> <li><span>Establish and monitor compliance with data protection policies, procedures, and regulatory requirements across all assigned entities.</span></li> <li><span>Manage data breach response protocols, according to SAP’s established processes, ensuring that any personal data breach affecting Egyptian data subjects is reported to the PDPC and affected individuals within the statutory 72-hour window, in compliance with Article 9(6) of the PDPL.</span></li> <li><span>Act as the dedicated point of contact for data subjects, establishing clear channels to receive, investigate, and resolve requests, complaints, and inquiries regarding their rights under Egyptian law and regional frameworks.</span></li> <li><span>Support the execution of cross-border data transfer impact assessments and&nbsp;obtain necessary data transfer licenses and permits from the PDPC as required by Egyptian law.</span></li> <li><strong><span>Awareness, Training &amp; Organizational Development:</span></strong></li> <li><span>Conduct targeted data protection and privacy training programs for various organizational levels,&nbsp;tailored to the compliance requirements of Egypt, Saudi Arabia, and the UAE.</span></li> <li><span>Develop and maintain data protection awareness materials and communications.</span></li> <li><span>Strengthen and expand SAP's global data protection community within the assigned region.</span></li> </ul> <ul> <li><strong><span>Regional Coordination &amp; Harmonization:</span></strong></li> <li><span>Harmonize data protection documentation, processes, and compliance approaches across Egypt and assigned Arabian countries in alignment with global DPP standards,&nbsp;while strictly respecting local localization and sovereign cloud requirements (e.g., KSA and Egypt cloud regulations).</span></li> <li><span>Coordinate data protection initiatives and ensure consistency in implementation across multiple jurisdictions.</span></li> <li><span>Build and maintain collaborative relationships with local and regional stakeholders, including government authorities (specifically the&nbsp;PDPC&nbsp;in Egypt,&nbsp;SDAIA&nbsp;in KSA, and the&nbsp;UAE Data Office), industry partners, and external legal counsel.</span></li> </ul> <p><strong><span>EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES</span></strong></p><br> <p><strong><span>Required skills</span></strong></p><br> <ul> <li><span>University degree in Law with specialization in data protection, privacy, or information technology law</span></li> <li><span>Minimum 10 years of professional experience as a Data Protection Officer, Chief Privacy Officer, or in a senior legal/compliance role focused on data protection</span></li> <li><span>Thorough knowledge and practical experience with GDPR and other global data protection regulations</span></li> <li><span>Demonstrated expertise in Egypt's Data Protection Law No. 151 of 2020 and/or UAE/Saudi Arabian data protection frameworks</span></li> <li><span>Professional experience in managing cross-jurisdictional compliance initiatives</span></li> <li><span>Strong project management capabilities with ability to lead complex, multi-stakeholder initiatives</span></li> <li><span>Exceptional written and oral presentation skills with ability to communicate complex legal and technical concepts to non-specialist audiences</span></li> <li><span>Strong communication skills at all organizational levels, including C-suite executives</span></li> <li><span>Ability to build and maintain relationships with internal and external stakeholders, including regulatory authorities</span></li> </ul> <p><strong><span>Technical &amp; Legal Expertise:</span></strong></p><br> <ul> <li><span>Deep understanding of data protection principles, frameworks, and regulatory requirements across assigned jurisdictions</span></li> <li><span>Proficiency in conducting DPIAs and risk assessments</span></li> <li><span></span></li></ul> </div>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <h4>What you'll be doing</h4> <p>We are seeking an IT Support Associate (Workplace Technology Associate) to deliver exceptional technical support and service management across Chalhoub’s workplace technology ecosystem. This role is integral to ensuring that all employees experience reliable, secure, and efficient technology services across our offices and retail environments.</p> <p>The Workplace Associate will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT, AV, telephony, and print infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub’s service standards.</p> <h4>Infrastructure & Technology Support</h4> <ul> <li>Setup of and support of all retail shops, including POS, printer, barcode scanner, and basic application support.</li> <li>Troubleshoot and resolve issues with Point-of-Sale (POS) systems, inventory management, PCs, printers, phones, and networks for store staff.</li> <li>Windows/macOS devices, iOS/Android, handheld devices, conferencing platforms (Zoom, MS Teams), and connectivity tools (VPN, broadband, 5G, LAN/WAN, Wi-Fi).</li> <li>Conduct planned preventative maintenance with vendors to resolve recurring issues.</li> <li>Demonstrate knowledge in designing, installing, and maintaining workplace hardware and workstations.</li> <li>Onsite travel between Corporate Office, Stores, Warehouse, and CADF.</li> </ul> <h4>Vendor & Partner Management</h4> <ul> <li>Oversee external technology vendors to ensure compliance with KPIs and SLAs.</li> <li>Manage vendor resources for operational projects, installations, and decommissions.</li> <li>Collaborate closely with Service Desk, NOC, Network Engineering, and Service Operations teams.</li> </ul> <h4>Operations & Reporting</h4> <ul> <li>Maintain compliance with risk, security, and change policies.</li> <li>Provide regular reporting on EUC operations, vendor performance, and status updates.</li> <li>Support budgeting for territory-related OPEX and technology asset lifecycle, including procurement.</li> </ul> <h4>Continuous Improvement & Leadership</h4> <ul> <li>Identify and implement methods to improve EUC team efficiency and effectiveness.</li> <li>Analyze ticket data and user feedback to address recurring issues.</li> <li>Mentor and coach Workplace Associates, acting as an escalation point.</li> <li>Collaborate with leadership to adopt innovative technologies and streamline processes.</li> </ul> <h4>Customer Experience</h4> <ul> <li>Serve as regional point of contact for escalations, ensuring timely resolution.</li> <li>Build trust and maintain close working relationships with stakeholders across the business.</li> <li>Contribute to employee NPS by delivering proactive, reliable, and customer-focused service.</li> </ul> <h4>Store Openings, Closures & Renovations</h4> <p>Support workplace technology activities for new store openings, closures, relocations, and renovations, ensuring all required IT equipment, connectivity, POS devices, printers, scanners, handhelds, and related workplace technology are prepared, installed, tested, recovered, or decommissioned as required.</p> <p>Coordinate with Retail Operations, Store Planning, Projects, vendors, Service Desk, Network, and other Tech teams to ensure technology readiness, clear ownership of actions, timely escalation of blockers, and smooth handover during go-live, closure, or renovation milestones.</p> <h4>E-Invoicing / E-Receipt Support</h4> <ul> <li>Support E-Invoice and E-Receipt incidents and requests by ensuring correct categorization, country/location selection, routing, prioritization, and escalation based on business impact and country-specific requirements.</li> <li>Assist with operational issues related to invoice integration, GS1, invoice extraction, receipt processing, and other related workflows, while working with Service Management and ITSM teams to improve routing logic, subcategory-based priority rules, and reporting visibility.</li> </ul> <h4>What you’ll need to succeed:</h4> <h4>Experience & Background</h4> <ul> <li>0-3 years of IT support and workplace technology experience in enterprise or multi-site environments for retail.</li> <li>Strong break/fix expertise across Windows 10/11, macOS, laptops, desktops, mobile devices, and printers.</li> <li>Experience supporting mobile devices, broadband/5G connectivity, and remote access tools.</li> <li>Familiarity with Active Directory, Microsoft Intune, Entra, MDM platforms including Apple Business Manager, and asset management.</li> <li>Proven skills in vendor management and service delivery oversight.</li> </ul> <h4>Technical Skills</h4> <ul> <li>Knowledge of workplace technology infrastructure, including AV systems, telephony, Wi-Fi, LAN, and WAN networks.</li> <li>Hands-on experience with VPNs, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and enterprise mobility solutions.</li> <li>Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and conferencing platforms such as Zoom, Teams, and Google Meet.</li> <li>Strong troubleshooting, prevention, and problem-solving skills.</li> </ul> <h4>Certifications (Preferred)</h4> <ul> <li>ITIL Foundation, A+.</li> <li>Microsoft certifications (MCSE/MCSA).</li> <li>Cisco Certifications (CCNA, CCNP).</li> <li>Hardware certifications (HP, Apple, Lenovo).</li> </ul> <h4>Core Competencies & Values</h4> <ul> <li>Adjust communication styles to meet stakeholder needs with clarity and impact.</li> <li>Recognize and embrace diverse perspectives in problem-solving.</li> <li>Remain resilient and optimistic in challenging situations.</li> <li>Prioritize customer needs in all decisions, creating tailored solutions.</li> <li>Exhibit critical thinking and sound judgment in resolving complex issues.</li> <li>Support talent development and foster a collaborative culture.</li> </ul> <h4>Soft Skills</h4> <ul> <li>Excellent communication and stakeholder management with a customer-first approach.</li> <li>Ability to multitask in high-pressure, project-based environments.</li> <li>Strong analytical mindset with focus on continuous improvement.</li> <li>Professionalism, discretion, and ability to mentor peers effectively.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<p><h4>Connect to your career at Deloitte</h4> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit & assurance, tax & legal, consulting, and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include <strong>Strategy & Transactions</strong>, <strong>Customer</strong>, <strong>Engineering, AI & Data</strong>, <strong>Enterprise, Technology & Performance</strong>, and <strong>Cyber</strong>. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <p>At Deloitte, you will be empowered to make a real impact. You will be working on diverse and exciting projects, collaborating with experts across various fields to deliver innovative solutions. Your role will involve:</p> <ul> <li><strong>Cyber strategy development:</strong> Support the design and execution of cybersecurity strategies, operating models, and governance frameworks tailored to client needs and aligned with industry standards.</li> <li><strong>Client advisory & engagement:</strong> Participate in client workshops and strategic discussions to assess current-state maturity, identify transformation opportunities, and provide actionable recommendations.</li> <li><strong>Presentation & proposal development:</strong> Prepare compelling presentations and proposals that clearly articulate cybersecurity transformation strategies and value propositions.</li> <li><strong>Research and benchmarking:</strong> Conduct research and market analysis to stay ahead of emerging cyber risks, technologies, regulatory trends, and best practices that inform strategy design.</li> <li><strong>Content development and ideation:</strong> Create strategic materials including transformation roadmaps, executive reports, awareness content, and training assets that address specific client challenges.</li> <li><strong>Team collaboration:</strong> Work closely with team members and cross-functional stakeholders to deliver integrated solutions and contribute to the growth of Deloitte’s Cyber Strategy & Transformation practice.</li> </ul> <h4>Connect to your skills and professional experience</h4> <p>You excel at taking initiative and contributing positively to team efforts. You are a great listener and can help grow our business while maintaining high standards, integrity, and culture. We value teamwork and will provide you with the support needed to succeed. You are proactive, motivated, and ready to tackle challenges while collaborating effectively with your colleagues.</p> <h4>Essentials</h4> <ul> <li>Solid understanding of cybersecurity concepts, risks, and emerging threats, with the ability to stay current on industry trends and standards (e.g., ISO 27001, NIST CSF).</li> <li>Familiarity with risk assessment methodologies, cyber maturity models, and frameworks (e.g., SCyWF, SFIA, NICE).</li> <li>Proven experience delivering cybersecurity strategies, operating models, governance frameworks, and transformation roadmaps. Background in policy design and cyber awareness programs is a plus.</li> <li>Ability to assess current cyber postures, identify gaps, and define actionable improvement plans.</li> <li>Evaluate evolving threats and inform strategic direction through landscape analysis and research.</li> <li>Skilled at conducting market research and integrating global leading practices into client solutions.</li> <li>Able to interpret KRIs/KPIs and measure cybersecurity maturity and initiative performance.</li> </ul> <h4>Other desirables</h4> <ul> <li>Bachelor's degree in cybersecurity, information technology, computer science, or a related field.</li> <li>Minimum of 7 years of experience in cyber security and risk assessment.</li> <li>English proficiency is a must.</li> <li>Experience in a consulting or advisory role with cybersecurity background.</li> <li>Experience in a project management role, managing resources, following up on project due dates, reporting, and escalating risks to management.</li> <li>Leadership skills with the ability to assign tasks and manage junior team members, lead client sessions, and present recommendations.</li> <li>Willingness to explore new ideas and approaches to drive client success, with flexibility for travel and working hours.</li> </ul> <h4>Connect to your business – Technology & Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect with your colleagues</h4> <p><strong>Location:</strong> Cairo, Egypt</p> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, Technology & Transformation</p> <p>“Everyone always says ‘it’s the people,’ and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” – Gillian, Technology & Transformation</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

Connect to your career at Deloitte<br><br>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.<br><br>Deloitte Innovation Hub (DIH) is a strategic initiative/priority to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across Portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.<br><br>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.<br><br>Connect to your opportunity.<br><br>Key Responsibilities<br><br>At our company, we're dedicated to providing innovative solutions to our clients in the field of SAP implementations. Our team collaborates on a range of projects, addressing the unique challenges faced by our clients in the realm of sales and distribution. We leverage our deep industry expertise, consulting prowess, and analytical skills to drive transformative change. The projects we undertake are diverse, and your role within the team will be tailored to your level of experience and your specific skill set.<br><br>Your responsibilities are likely to encompass various aspects, with a strong emphasis on exceeding client expectations and aligning with our commitment to continuous improvement. In this role, you'll be adept at converting complex client challenges into effective technical solutions, ultimately enhancing our client's sales and distribution processes.<br><br>Travel Expectations<br><br>You will be required to travel internationally up to 30% to 50% of the time, outside of Egypt.<br><br>Connect To Your Skills And Professional Experience<br><br>As an SAP Plant Maintenance Consultant, you will be responsible for contributing to the delivery of projects and programs from initial shaping through to completion. You will work collaboratively with project teams and independently, ensuring high performance and successful outcomes. To be considered for the role, candidates should meet the following criteria:<br><br>7+ years minimum years of experience with end-to-end SAP implementations in the same field. High Proficiency in configuration of SAP Plant Maintenance, including Equipment, Functional locations, Maintenance Notifications, maintenance orders, Task Lists, Maintenance Orders, Maintenance Plans, Work Centers, and Preventive & Corrective Maintenance Processes. Hands-on Experience with Enterprise Asset Management, Breakdown Maintenance, Preventive Maintenance, Refurbishment, Calibration, and Maintenance Planning scheduling. Strong Integration experience with SAP MM, PP, QM, FI/CO and Asset Accounting (AA). Experience with SAP S/4 HANA Asset Management and Fiori application for maintenance processes is highly preferred. Ability to lead, design & deliver on agreed timelines. Ability to lead SAP business workshops, fit-gap analysis, plan & design all needed activities for successful delivery. Great understanding and knowledge of new scope items as per SAP best practices for SAP Plant Maintenance. Strong collaboration and stakeholder engagement skills Self-motivated and organized person High level of attention to detail, the ability to think architecturally at ‘big picture’ and able to translate this into practical implementation. Excellent ability to execute where information is ambiguous, utilizing professionalism, experience and prior knowledge. Excellent leadership and problem-solving skills. Strong interpersonal skills: role will require engagement with a varied and senior stakeholder base Documentation skills to provide high quality documentation for internal customers and technical teams. Openness to learning and managing new technologies as business requirements change.<br><br>Desirable<br><br>Good to have: SAP Certified Associate – SAP S/4 HANA Asset Management (Plant Maintenance) Required strong technical skills and demonstrated experience in each of the following areas:Excellent communication (written and oral) and interpersonal skills Deliver right solution architecture, automation and technology choices starting from experimentation and proof of concept phases of new analytical models Demonstrated teamwork and collaboration in a professional setting Preferred Industry Experience is Public Sector Arabic is a must + English fluency<br>Connect to your service line – Technology and Transformation<br><br>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.<br><br>Personal independence<br><br>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.<br><br>Connect to your Industry<br><br>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” Dan, T&T.<br><br>Connect with your colleagues<br><br>Location: Cairo. Egypt<br><br>Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when, and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritize your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.<br><br>Our commitment to you<br><br>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.<br><br>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.<br><br>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.<br><br>Connect to your next step<br><br>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</span></p><br> <p><span><strong>The SAP Academy for Customer Success is a global development program designed for talent who are early in their career with 2-3 years full time relevant work experience.</strong>&nbsp;</span></p><br> <p><span><strong>Who&nbsp;You’ll become</strong>&nbsp;</span></p><br> <p><span>A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As part of the sales team, a Solution Advisor is the “subject matter expert” responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP’s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.&nbsp;&nbsp;&nbsp;</span></p><br> <p><span><strong>What You’ll Do</strong>&nbsp;</span></p><br> <p><span>As a Solution Advisor within the SAP&nbsp;Next Gen -&nbsp;Academy for Customer Success, you will be responsible to:&nbsp;</span></p><br> <ul> <li><span>Successfully complete a&nbsp;10-month program that strengthens&nbsp;the foundation&nbsp;for a successful customer-facing career at SAP.&nbsp;</span></li> </ul> <ul> <li><span>Participate in experiential learning opportunities with colleagues from all over the world and&nbsp;acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.&nbsp;</span></li> </ul> <ul> <li><span>Receive on-the-job training under the mentorship of a senior Solution Advisor colleague&nbsp;while working with our customers to gain real world experience&nbsp;and acquire the&nbsp;skills necessary to help guide our customers through their Digital Transformation journey. &nbsp;</span></li> </ul> <p><span>The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role.&nbsp;&nbsp;After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will&nbsp;create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.&nbsp;</span></p><br> <p><span><strong>What You Bring</strong>&nbsp;</span></p><br> <ul> <li><span>2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/solutions, and customer-facing skills.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Technical and business process knowledge, combined with hands-on experience using relevant technologies and industry-standard tools to support solution delivery and operational efficiency.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>A cooperative and productive approach to working relationships, internally and externally.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Proficiency in English and Italian to engage with our global and local&nbsp;network.</span></li> </ul> <ul> <li><span>AI focus areas: (AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering)&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Strong problem-solving,&nbsp;project management,&nbsp;and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>A growing foundation in business acumen and emerging technologies,&nbsp;especially artificial intelligence,&nbsp;paired with a results-oriented approach and the courage to take initiative.&nbsp;</span></li> </ul> <p><span><strong>About SAP Academy for Customer Success</strong>&nbsp;</span></p><br> <p><span>The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.&nbsp;</span></p><br> <p><span>Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.&nbsp;</span></p><br> <p><span><strong>#SAPAcademyforCustomerSuccess&nbsp;&nbsp;</strong>&nbsp;</span></p><br> <p><span><strong>#SAPNextGen</strong>&nbsp;</span></p><br> <p><span><strong>SAP Next Gen</strong>&nbsp;is our global experience for students and early talent (0–3 years of professional work experience). Being a part of the Next Gen community provides access to a supportive global network, tailored development opportunities, and the ability to contribute to high-impact projects across the business.&nbsp;</span></p><br> <p><span>SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our&nbsp;<strong>hybrid work setup</strong>&nbsp;consists of&nbsp;<strong>three days a week in the office or on-site with customers or partners.</strong></span></p><br> <p><span>We are planning a practical and immersive portion of our program, which will likely&nbsp;involve participants spending&nbsp;<strong>four (4) weeks, spread across two trips, in San Ramon, California.</strong>&nbsp;This experience is designed to provide unparalleled hands-on learning and networking opportunities.&nbsp;&nbsp;</span></p><br> <p><span>During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such,&nbsp;<strong>vacation will not be approved during some critical times of the program.</strong>&nbsp;</span></p><br> <p><strong><span>Bring out your best</span></strong><span><br>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.&nbsp;&nbsp;<br></span><strong><span>We win with inclusion</span></strong><span><br>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>For SAP employees: Only permanent roles are eligible for the </span><span>SAP Employee Referral Program<span>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,&nbsp; gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br></span></span><span>Successful candidates might be required to undergo a background verification with an external vendor.</span></p><br> <p><strong><span>AI Usage in the Recruitment Process</span></strong></p><br> <p><span>For information on the responsible use of AI in our recruitment process, please refer to our </span><span>Guidelines for Ethical Usage of AI in the Recruiting Process</span><span>. </span></p><br> <p><span><span>Please note that any violation of these guidelines may result in disqualification from the hiring process.</span><span><br>Requisition ID: 458567 &nbsp;| Work Area: Presales &nbsp;| Expected Travel: 0 - 50% &nbsp;| Career Status: Graduate &nbsp;| Employment Type: Regular Full Time &nbsp;&nbsp;| Additional Locations: &nbsp;#LI-Hybrid<br></span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description Summary</b></p><br><br>#LI-Remote<br>This is a field-based and remote opportunity supporting key accounts in an assigned geography.<br>Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you.<br>Company will not sponsor visas for this position.<br>As a Territory Account Specialist (TAS), you’ll lead with purpose – crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you’ll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources – all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You’ll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.<br><p><b>Job Description</b></p><br><br><p><b>Key Responsibilities: </b></p><br><br><ul><li>Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.</li><li>Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.</li><li>Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.</li><li>Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.</li><li>Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.</li><li>Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.</li><li>Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.</li><li>Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.</li></ul><p><br><b>Essential Requirements: &nbsp;</b></p><br><br><ul><li>Bachelor’s degree required from 4-year college or university.&nbsp;</li><li>Experience (see leveling guidelines below) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years. We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success<i>. </i><i>For Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply.</i></li><li>Proven track-record of consistent high-performance, and well-versed in navigating and successfully selling to large accounts and key customers.&nbsp;</li><li>Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies and laws.&nbsp;</li><li>Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.</li></ul><br><p><b>Desirable Requirements: </b></p><br><br><ul><li>Experience across therapeutic groups, disease states, account management strategy, and new product launches.</li><li>Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.</li></ul><br><p><b>Leveling Guidelines: </b>the position will be filled at level commensurate with experience.</p><br><br><ul><li><b>Associate Territory Account Specialist:</b> Recently separated from the US Military with 4+ years of military service in a leadership capacity (Platoon Leader, Executive Officer, Company Commander, etc.), or applicants with limited prior sales experience.<ul><li><i>Demonstrates strong ability to collaborate, work cross-functionally within a matrix environment, and communicate product information effectively.</i></li><li><i>Preferred experience in the 2-year Novartis Sales Internship Program; demonstrated proven leadership experience in student sports, fraternities, clubs, activities, and other extracurricular activities.</i></li></ul></li><li><b>Territory Account Specialist:</b> 2+ years’ experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.</li><li><b>Senior Territory Account Specialist:</b> 5+ years’ experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.</li></ul><br><p><b>Driving is an Essential Function of this Role: </b>Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving.</p><br><br><br><p><b>COVID-19 Vaccine Policy </b>(customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to Eh.occupationalhealth@novartis.com.</p><br><br><br><p><b>For Field Roles with a Dedicated Training Period</b>: The individual hired for this role will be required to successfully complete certain initial training, including home study, eight (8) or fewer hours per day and forty (40) or fewer hours per week.</p><br><br><br><p><b>Novartis Compensation Summary</b><b>:</b></p><br><br><p>The salary for this position is expected to range between:</p><br><br><ul><li>Associate Territory Account Specialist: $81,200 and $150,800 per year</li><li>Territory Account Specialist: $114,100 and $211,900 per year</li><li>Senior Territory Account Specialist: $132,300 and $245,700 per year</li></ul><br><p>The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.</p><br><br><br><p>Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.</p><br><br><br><p>US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.</p><br><br><br><p><b>EEO Statement:</b></p><br><br><br><p>The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.&nbsp;</p><br><br><br><p><b>Accessibility and reasonable accommodations</b></p><br><br><br><p><span>The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to <span>us.reasonableaccommodations@novartis.com</span> or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.</span></p><br><br><br><p><b>Salary Range</b></p><br><br>$132,300.00 - $245,700.00<br><p><b>Skills Desired</b></p><br><br>Account Management, Commercial Excellence, Communication, Compliance (Inactive), Conflict Management, Cross-Functional Work, Customer Insights, Ethics, Healthcare Industry, Influencing Skills, Negotiation, Sales, Technical Skills (Inactive)<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role purpose&nbsp;</strong><em>(overall high-level summary of the role)</em></p><br><br><p>Client Relationship Management Lead – GSC Egypt is an individual contributor role within the CIB COO -Client Relationship Servicing function.</p><br><br><br><p>The role holder in the team will be responsible for the strategic management and oversight of Global mandate processing for clients, ensuring seamless compliance, operational efficiency, and timely execution. This pivotal role requires close collaboration with international clients to understand their unique requirements, coordinate the delivery of tailored services, and serve as the primary point of contact for all mandate-related inquiries. The position demands a proactive approach to fostering client satisfaction, driving operational excellence, and maintaining the highest standards of service delivery. The incumbent will serve as the bridge between client-facing teams, internal support functions, and governance bodies, ensuring mandates are processed with agility, accuracy, and a deep focus on client centricity. This role is pivotal in managing end-to-end mandate lifecycle activities, while championing client satisfaction across all touchpoints.</p><br><br><br><p><strong>Principal Accountabilities and Responsibilities&nbsp;</strong><em>(e.g., for Business, Customers and Stakeholders; internal control environment, etc.)</em></p><br><br><br><p><strong>Operations Management</strong></p><br><br><ul><li>Define and drive strategic direction for the Mandates team aligned with business priorities and regulatory requirements.</li><li>Ensure the seamless execution of mandate-related activities with a strong focus on service level agreements (SLAs), quality standards, and turnaround times.</li><li>Establish robust processes for the management of new mandates, amendments, renewals, and removals.</li><li>Coordinate cross-functional workflow across geographies (onshore/offshore), ensuring alignment with client, legal, compliance, and operational teams.</li><li>Monitor daily operations through performance dashboards, ensuring adherence to KPIs and flagging exceptions early.</li><li>Implement and maintain controls to ensure data integrity, accuracy, and audit-readiness of all mandate documentation.</li><li>Maintain awareness of operational risk within assigned portfolio and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.</li><li>Align mandate operations with global SLAs, turnaround expectations, regulatory protocols, and quality benchmarks.</li><li>Drive operational control rigor while minimizing manual intervention through technology and standardized processing.</li><li>Act as SME for self &amp; all mandate-related escalations, ensuring timely response and root cause elimination.</li><li>Enhance documentation, audit readiness, and data integrity through proactive quality assurance measures.</li><li>Support the financial performance management/administration.</li><li>Co-ordinate with onshore process owners regarding migration roadmap and implementation.</li><li>Ensure timely escalation of all delays/challenges and proactively look for resolution to minimize any negative impact.</li><li>Ensure that stakeholder expectations are met with highest level of professionalism and value led exceptional service.</li><li>Perform regular root cause analyses on process failures or escalations, recommending and implementing corrective actions.</li><li>Act as escalation point for all operational challenges related to mandates, ensuring timely resolution and communication.</li><li>Standardize and document all processes, ensuring alignment with internal policies and external regulatory requirements.</li><li>Optimize workflows through robust SOPs and lean governance, enabling faster and error-free execution.</li><li>Serve as a Customer Champion, instilling a client-first culture in all mandate interactions.</li><li>Lead efforts to enhance client touchpoints with clear, timely, and transparent communications.</li><li>Resolve client pain points and queries through swift, empathetic, and solution-oriented responses.</li><li>Partner with RMs and client-facing teams to deliver seamless servicing on complex mandates.</li></ul><br><p><strong>Risk Management</strong></p><br><br><ul><li>Develop reporting capabilities to monitor and analyse inherent risks in the process and implement suitable controls to mitigate such risks.</li><li>Identify opportunities to improve the quality of client service within their products and/or processes. Gather information to understand the root causes of client service issues and develop solutions.</li><li>Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology and services.&nbsp;</li><li>Lead &amp; Participate in Governance and Committee meetings and escalate any issues/challenges in a timely manner and propose solutions where required.</li><li>Establish and maintain strong internal controls to mitigate operational, compliance, and reputational risks in mandate processing.</li><li>Ensure strict adherence to regulatory and policy guidelines governing client documentation and mandate governance.</li><li>Continuously assess the risk landscape to identify new and emerging threats, adapting controls accordingly.</li><li>Maintain risk event registers and ensure timely closure of outstanding risk items or audit findings.</li><li>Support the delivery of risk and control self-assessments (RCSA) and business control reviews (BCR).</li><li>Provide subject matter expertise (SME) in risk-related governance forums and working groups.</li><li>Drive automation of risk checks and reconciliation tools to reduce manual errors and enhance assurance.</li></ul><br><p><strong>Stakeholder Management</strong></p><br><br><br><ul><li>Serve as the primary liaison for internal and external stakeholders on all mandates-related matters.</li><li>Build and maintain strong relationships with stakeholders across Front Office, Legal, Fraud, Compliance, Risk, Operations, and Technology teams.</li><li>Drive proactive engagement with stakeholders to identify pain points, resolve issues, and optimize collaboration.</li><li>Lead and present in recurring stakeholder meetings to provide progress updates, insights, and escalations.</li><li>Collaborate with external counterparties (clients, service providers) to ensure accurate mandate execution and delivery.</li><li>Actively participate in governance meetings, representing mandates in strategic forums or change councils.</li><li>Promote transparency and accountability in all stakeholder communications with clear SLAs and ownership defined.</li><li>Track stakeholder satisfaction metrics and take corrective actions for improvement. (VoF)</li><li>Act as a voice of the customer, bringing feedback into the design of future processes and system enhancements.</li><li>Effective stakeholder management across all asset classes/countries that we support and ensuring that engagement levels with stakeholders are done in a proactive and consistent manner.</li><li>Partnership with stakeholders to identify bottlenecks and multiple hand offs tasks to provide best in class service, positively influencing KPIs.</li><li>Interfacing with wide variety of teams like Relationship Managers, WSO, Compliance, Risk, Legal, GPS etc. especially on matters that involve escalation of pending and ageing cases of global mandate requests.</li><li>Maintain and develop positive and professional working relationships with senior business managers at the Group and Regional levels. Lead by example, demonstrating excellent behaviours in line with HSBC core values.</li><li>Recognize, reward and set high internal service excellence benchmarks to ensure client delight.</li></ul><br><p><strong>Operational Effectiveness &amp; Process Optimization</strong></p><br><br><ul><li>Drive initiatives (Automation/Process streamlining/AI) to reduce Turn-Around-Time and confirm NIL business impact, enhance Client experience and reduce RM / downstream touch points.</li><li>Champion process simplification and digitization efforts using automation, robotics, and AI where feasible.</li><li>Drive end-to-end process mapping exercises to identify bottlenecks, inefficiencies, and risks.</li><li>Lead change initiatives impacting the mandates team, including migrations, system upgrades, and regulatory transitions.</li><li>Serve as business owner or sponsor for mandate-specific transformation projects, coordinating with technology and PMO teams.</li><li>Foster a culture of continuous improvement, encouraging ideas from the ground level and converting them into tangible actions.</li><li>Benchmark processes with global best practices to identify opportunities for innovation and standardization.</li><li>Prepare business cases, impact analyses, and cost-benefit assessments for proposed change initiatives.</li><li>Implement control frameworks for post-implementation reviews (PIRs) and lessons learned documentation.</li><li>Required to drive standardisation of activities across globally.</li><li>Expected to project, manage growth and migrations within CIB RSM</li></ul><br><br><p><span><strong>Functional Knowledge &amp; Skills Required</strong></span></p><br><br><ul><li><span>Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered. (E)</span></li><li><span>Strong interpersonal skills with highly developed capacity to influence peers and effectively engage stakeholders at all levels across businesses, functions and geographies (E)</span></li><li><span>Knowledge of Mandate documents such as Board Resolution (BR), Power Of Attorney (PoA), Articles of Associations (AoA) and List of Directors (LoD). (D)</span></li><li><span>Process analysis and proven re-engineering experience (D).</span></li><li><span>At least 5 years’ experience in operations &amp; people management, client servicing role with banking experience (E).</span></li><li><span>Solid working knowledge of MS Office Suite, Excel automation (macros/pivots), and relevant workflow / platforms.</span></li><li><span>Analytical skills to interpret MI/data, identify trends, and provide actionable insights to senior stakeholders.</span></li><li><span>Strong documentation and policy writing capabilities, ensuring clarity and regulatory alignment.</span></li><li><span>Proven ability to work well under pressure and prioritize competing demands (E)</span></li></ul><ul><li><span>Awareness of market specific banking systems such as HUB, SFE, HFE, OBS, BMM, Client Document Reader, IQA, Filenet, WCAS systems, DQM, Connecto, Connecto-Mandates, CME, Customer Footprint, ERDS, and awareness of local regulations. (D)</span></li><li><span>Strong network across Business Services, Product, and central Operational Support Teams.</span></li></ul><ul><li><span>Must be proactive and prepared to investigate issues of own initiative with the minimum of information.</span></li><li><span>Strong relationship management skills with the ability to manage &amp; engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.</span></li><li><span>Self-Motivated, positive, and passionate individual with a solution-oriented mindset.</span></li><li><span>Excellent communication and stakeholder engagement skills, with the ability to influence across all levels.</span></li><li><span>Strong risk and control mindset, with a track record of clean audit and regulatory reviews.</span></li><li><span>Flexible approach to duties and hours of work (E).</span></li></ul><p><span><strong>Additional Information</strong></span></p><br><br><ul><li><span>All applicants must have successfully completed their probation period.</span></li><li><span>Bachelor’s degree/Graduate in any field</span></li><li><span>Employees must meet performance and behavioural standards as defined in the policy.</span></li><li><span>Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.</span></li><li><span>Application form should be submitted along with the current CV.</span></li><li><span>All applicants should inform their respective Line Managers of their application.</span></li><li><span>All the completed applications should be submitted on or before the closing date.</span></li><li><span>Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.</span></li><li><span>The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.</span></li><li><span>Right to work is required. Local employment rulings and restrictions will apply.</span></li></ul><br><p><span><strong>You’ll achieve more at HSBC.</strong></span></p><br><br><p><span>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.</span></p><br><br><br><br> </div>