Job description

Job Summary

Strategy:

As the Head of Regulatory and Customer Rights for Standard Chartered Bank in Egypt, you will lead the proactive development and nurturing of regulatory relationships within the country through a comprehensive and structured engagement programme. Your role is critical in ensuring that all operations of Standard Chartered Bank in Egypt meet and exceed regulatory standards and adhere strictly to Group requirements.

You will be instrumental in setting and executing the vision, strategic direction, and leadership for regulatory compliance and customer rights initiatives in Egypt, aligned with the broader objectives of the Consumer, Fraud, Conduct and Compliance (CFCC) framework and the Group's growth aspirations.

Central to your mission will be fostering a culture of compliance and ethical business practices, promoting the Group Code of Conduct and Here for good values. You will oversee the establishment of a transparent organizational framework that safeguards customers' rights to fairness, transparency, and information confidentiality, while also ensuring a robust mechanism for complaint management and enhancing banking awareness among customers to empower informed decision-making.

Business:

You will conduct comprehensive analysis of regulatory developments and their impacts on key business operations, ensuring that all changes in laws, regulations, and policies are effectively communicated and integrated within the Egypt operations in close coordination with Group MRC Standards.

Supporting stakeholders with informed advice on policies, regulatory trends, and best practices is essential, helping them to make decisions that are compliant and forward-looking. You will monitor and interpret regulatory expectations, providing timely guidance and ensuring the Bank remains compliant and well-prepared for regulatory challenges.

A vital aspect of your role will be to anticipate regulatory risks, communicating identified trends to management for effective control implementations. Collaborative engagement with compliance specialists and regulators will keep both the business and regulatory bodies well-informed of operational developments and compliance status.

You will also oversee the customer complaints unit, ensuring processes and systems align with Customer Rights instructions, thereby reinforcing the Bank's commitment to customer-centric service and regulatory compliance.

Processes:

Your role will encompass providing essential support to the Compliance function in Egypt, giving confidence that all business activities and functions operate within local laws and regulations, and in alignment with operational risk tolerances and Group Standards. This includes embedding proportional control measures to mitigate risks efficiently.

You will develop and maintain robust compliance frameworks and governance structures to ensure consistent adherence to banking regulations, internal policies, and codes of conduct that protect the Bank's reputation and stakeholder interests.

Key responsibilities include crafting and updating policies, procedures, and Delegations of Authority (DOls) related to CFCC, securing their approval through the relevant Risk Committees. You will also establish and sustain a trusting relationship with regulators by following a strategically designed Regulatory Relationship Plan, conducting regular briefings, and ensuring regulatory commitments are met.

Preparation and coordination for regulatory inspections will be a regular duty, ensuring swift and effective responses. You will oversee the governance and implementation of CFCC policies, provide expert advice on regulatory and Group standards compliance, and remain vigilant on evolving regulatory landscapes to pre-emptively manage impacts on the Bank's operations.

The role will require setting control standards, advising on risk mitigation controls, managing licensing and administrative requirements, and, in cases of significant regulatory breaches, leading critical remediation efforts to inform senior management and regulators promptly, ensuring necessary corrective actions are taken.

Our ideal candidate will possess a comprehensive understanding and practical experience in regulatory compliance policies and standards specifically within the banking sector in Egypt. Expertise in providing compliance advisory services, conducting thorough compliance reviews, and ensuring customer rights assurance is essential.

The role requires a strong capability in managing complaints investigations with fairness and diligence, coupled with experience in conducting detailed compliance risk assessments. Established experience in regulatory liaison is critical, as you will be the main point of contact managing relations with financial regulators.

We seek a professional who demonstrates excellent problem-solving abilities for complex regulatory situations, backed by a willingness and capability to take bold decisions when warranted to safeguard the bank's integrity and interests.

A keen eye for detail, sound judgment, and the ability to communicate effectively with diverse stakeholders including regulators, senior management, and front-line business teams are vital. The successful candidate will be adaptable, resilient, and committed to fostering a compliance culture that aligns with Standard Chartered’s values.

Standard Chartered is a distinguished international bank with over 170 years of history, combining agility with scale to make impactful contributions globally and locally. Our mission transcends banking to making a positive difference for our clients, communities, and colleagues alike.

We are driven by a passion to challenge norms, embrace challenges, and continuously seek opportunities for meaningful growth and improvement. Joining us means embarking on a career filled with purpose, where your unique talents will be celebrated and nurtured.

With a culture grounded in our purpose to drive commerce and prosperity through our unique diversity and our brand promise to be Here for good, we value inclusivity and advocate a workplace where difference is embraced.

Together, we:

• Do the right thing – acting with integrity, assertiveness, and putting clients at the centre of everything we do;
• Never settle – continuously pushing boundaries to innovate and improve, learning from every experience;
• Are better together – fostering an inclusive environment where everyone can be their authentic selves and collaborate to build sustainable success.

In alignment with our Fair Pay Charter, Standard Chartered offers a competitive salary package and comprehensive benefits designed to enhance your mental, physical, financial, and social wellbeing.

• Retirement and Insurance Benefits: Core bank funding for retirement savings, alongside medical and life insurance plans, complemented by flexible and voluntary benefits tailored to individual needs.
• Generous Time-Off Provisions: Including annual leave, extended parental and maternity leave (up to 20 weeks), sabbaticals up to 12 months, volunteering leave, and compliance with global minimum standards amounting to a minimum of 30 combined annual and public holidays.
• Flexible Working Arrangements: Opportunities to balance home and office work environments with adaptable working patterns promoting work-life harmony.
• Wellbeing Initiatives: Access to Unmind, a leading digital wellbeing platform, resilience building courses, global Employee Assistance Programmes, mental health first-aiders, and various self-help resources.
• Continuous Learning Culture: Encouragement of professional growth through opportunities for reskilling, upskilling, and access to diverse physical, virtual, and digital learning platforms.
• Inclusive and Values-Driven Environment: Be part of a diverse organisation that celebrates uniqueness, promotes respect, and provides equal opportunity for all to realise their full potential.