وظائف إدارة علاقات العملاء

عن 22Serviceشركة 22Service FZ-LLC شركة تقنية مقرها دبي (مدينة ميدان الحرة)، تبني مجموعة من منتجات الاتصال والسفر الرقمية تحت العلامة التجارية "22". منتجنا الأساسي 22SIM منصة e SIM للمسافرين، تخدم بشكل رئيسي مستخدمي دول الخليجالدعم لدينا ليس وظيفة هامشية — بل هو نقطة التماس الأساسية مع المسافر في اللحظة التي يحتاج فيها الاتصال أكثر من أي وقت، ونبحث عمّن يتعامل معه بهذه الجدية.عن الوظيفةنبحث عن ممثل دعم عملاء محترف ومتمحور حول الخدمة، يجيد العربية والإنجليزية، ويمتلك خلفية تقنية حقيقية تمكّنه من تشخيص المشكلات لا مجرد نقلها.المهام الرئيسيةالرد على استفسارات العملاء عبر البريد الإلكتروني والدردشة المباشرة والهاتف ووسائل التواصل الاجتماعيتقديم معلومات واضحة ودقيقة حول المنتجات باللغتين العربية والإنجليزيةتشخيص المشكلات التقنية الشائعة وحلها من الخط الأول قبل التصعيدمتابعة الحالات المفتوحة حتى الحل الكامل وتوثيق التفاعلات بدقةتصعيد الحالات المعقدة مع وصف دقيق وخطوات إعادة إنتاج المشكلةرصد المشكلات المتكررة والمساهمة في تحسين الخدمة وقاعدة المعرفةالمتطلباتخبرة لا تقل عن سنتين في دعم العملاء أو الدعم التقنيإجادة تامة للعربية والإنجليزية كتابةً وتحدثاً (شرط أساسي)خلفية تقنية عملية: المنتجات والتطبيقات الرقمية، إعدادات i OS وAndroid، أساسيات الشبكات والاتصالفهم عملي لتقنية e SIM: تفعيل رموز QR، ملفات التعريف، إعدادات APN، توافق الأجهزةالإلمام بمفاهيم التجوال الدولي وتبديل الشبكاتالقدرة على استخدام لوحات التحكم الداخلية وقراءة سجلات الأخطاءخبرة في أنظمة CRM ومنصات الدعم (Zendesk، Intercom، Freshdesk، Hub Spot أو ما يماثلها)الإلمام بأساسيات الـ APIs والـ webhooks ميزة إضافيةأسلوب مهني وصبور يضع العميل في صميم الاهتمام، وقدرة قوية على إدارة المواقف الصعبةيشترط التفرغ الكامللماذا تنضم إليناأثر مباشر وواضح — ملاحظاتك تصل إلى فريق المنتج والتطوير مباشرةمنتجات حقيقية بحجم استخدام كبير وعملاء في عشرات الدولحوافز شهرية و حوافز على الانجازات بيئة عمل ملائمة و متعددة الثقافات <br><br>About 22Service22Service FZ-LLC is a Dubai-based technology company (Meydan Free Zone) building a suite of digital connectivity and travel products under the "22" brand. Support isn't a side function here — it's the primary point of contact with a traveler at the moment connectivity matters most. We're looking for someone who treats it that way. The Role We're looking for a professional, service-oriented Customer Support Representative who is fluent in both Arabic and English and brings a real technical background — someone who can diagnose issues, not just pass them along. Key Responsibilities Respond to customer inquiries across email, live chat, phone, and social media Provide clear, accurate product information in both Arabic and English Diagnose and resolve common technical issues at first-line level before escalating Follow open cases through to full resolution and document interactions accurately Escalate complex cases with precise descriptions and reproduction steps Identify recurring issues and contribute to service and knowledge-base improvements Requirements Minimum 2 years in customer support or technical support Full written and spoken fluency in Arabic and English (required) Hands-on technical background: digital products and apps, i OS and Android settings, networking and connectivity fundamentals Practical understanding of e SIM technology: QR activation, profiles, APN settings, device compatibility Familiarity with international roaming and network switching Comfortable in internal admin dashboards and reading error logs Experience with CRM/support platforms (Zendesk, Intercom, Freshdesk, Hub Spot or similar) API and webhook basics are a plus Professional, patient, customer-first approach with strong de-escalation skills Full-time availability required Why Join UsDirect, visible impact — your findings go straight to product and engineering Real products at real scale, with customers across dozens of countries A bilingual environment spanning Kuwait and Dubai, with room to take ownership and grow

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLEManager - Client Services | MAF Retail | Head Office Egypt<br>ROLE SUMMARYThe Manager – Client services is responsible for managing brand and agency relationships, driving media revenue through growth and ensuring delivery of high-performing, data led advertising solutions across our retail media ecosystem.<br>ROLE PROFILEDeliver and exceed sales targets by driving adoption of retail media products across digital, in-store and omni-channel touchpoints. Oversee your clients’ campaigns planning, execution and delivery while regularly communicating performance results. Develop & sell tailored media proposals that drive effective and high return retail media campaigns. Understand the value of MAF Precision Media’s competitive offerings and pricing and articulate MAF Precision media benefits in a manner meaningful to the customer. Contribute to the continuous evolution of the retail media proposition, helping shape new formats and commercial opportunities. Build and manage a robust sales pipeline and monthly sales forecast as well as activity tracking. Serve as the main point of contact for brand and agency partners, managing day-to-day relationships, by developing a deep understanding of client business objectives, brand priorities and marketing calendars to identify opportunities for collaboration. Work hand in hand with the commercial team to generate synergies and ensure the correct approach for any given brand, understanding the countries strategy to build campaigns that deliver against brands KPIs.<br>REQUIREMENTSBachelor’s degree in Marketing, Business, Economics, Communication, or any other related field . Master’s Degree in related field is preferred.5+ years experience in client management, media sales or digital advertising. Online advertising, digital media, or analytics sales experience with global and regional accounts. Must have significant success in media sales, with a specific focus on digital display from either retailer, publisher or media agency. (retail media experience highly desirable). Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

About Valify Solutions Valify is a leading Reg Tech company specializing in digital identity verification and compliance automation. We enable financial institutions, fintechs, and large enterprises to securely onboard customers, mitigate risk, and comply with evolving regulatory standards through advanced AI-powered solutions. As we continue to expand across the region, we are seeking a skilled and driven Marketing Specialist to join our team and support our growth initiatives.<br>Role Overview:Are you a technical problem solver with a passion for building strong customer relationships? Do you thrive in a fast-paced environment where you can wear multiple hats? If so, our Technical Customer Success Engineer role at Valify might be the perfect fit for you! In this role, you will play a pivotal role in the onboarding, support, and success of our customer accounts, ensuring they derive maximum value from our solutions.<br>Key Responsibilities:Customer Engagement:Act as a trusted advisor to a portfolio of customer accounts, guiding them through onboarding, technical support, and ongoing success initiatives. Collaborate closely with the sales team to provide technical expertise during Proof-of-Concepts (POCs) and ensure successful customer adoption of Valify solutions. Technical Expertise:Develop and customize Python scripts and API integrations tailored to meet specific customer requirements, enhancing service flexibility and functionality. Lead the deployment and integration of Valify services across various environments (Cloud, On-premise), ensuring seamless implementation and optimal performance. Data Analysis and Documentation:Conduct data analysis for assigned accounts to identify trends, opportunities for improvement, and ensure alignment with customer success metrics (e.g., NPS, CSAT). Create custom documentation and clear flowcharts to document customer environments, use cases, and solution configurations.<br>Requirements:Bachelor’s degree in Computer Science, Engineering, or related technical field.5-8 years of experience in a customer success or technical account management role, preferably in a technology or Saa S company. Proficiency in Python scripting, API integrations, and cloud technologies (AWS, Azure). Strong analytical skills with experience in data analysis, spreadsheet management. Excellent communication and interpersonal skills, with a proven ability to build and maintain strong customer relationships. Experience with technical documentation and flowchart creation is a plus.

<p data-path-to-node="4"><strong data-path-to-node="5" data-index-in-node="0">Role Purpose:</strong> Responsible for managing the day-to-day operations of the Customer Service Gateway Team to ensure all regional and global operations and customer service standards are consistently achieved. This role focuses on proactively acquiring accurate information from customers to expedite customs clearance formalities, resolving complex clearance issues, and ensuring a seamless stakeholder experience.</p><p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0"><br></strong></p><p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0">Key Responsibilities:</strong></p><ul data-path-to-node="7"><li><p data-path-to-node="7,0,0">Deliver exceptional customer service, ensuring all telephone and email inquiries are addressed promptly and within established service level standards.</p></li><li><p data-path-to-node="7,1,0">Collaborate extensively with customers and internal station teams to resolve customs clearance issues efficiently.</p></li><li><p data-path-to-node="7,2,0">Proactively acquire and verify critical shipment information from customers to expedite clearance formalities.</p></li><li><p data-path-to-node="7,3,0">Maintain regular, proactive communication with internal and external stakeholders regarding the status of held shipments.</p></li><li><p data-path-to-node="7,4,0">Address specific customer disputes and provide expert advice on technical customs and clearance issues.</p></li><li><p data-path-to-node="7,5,0">Liaise effectively with customs officials to clarify duties payable, resolve disputes, and manage problem shipments.</p></li><li><p data-path-to-node="7,6,0">Extract and analyze data from internal clearance systems (e.g., DCC, DCE, CIA, GIA, GEMA) to inform customers of shipment arrival and pre-clearance status.</p></li><li><p data-path-to-node="7,7,0">Verify that all shipments possess a Bill of Entry and accurate notification of charges prior to delivery dispatch.</p></li><li><p data-path-to-node="7,8,0">Coordinate the retrieval of original paperwork from the warehouse to ensure timely and compliant clearance processes.</p></li><li><p data-path-to-node="7,9,0">Manage administrative processes by scanning paperwork, updating manual system comments, and inputting checkpoints to maintain network visibility and compliance.</p></li><li><p data-path-to-node="7,10,0">Maintain accurate and up-to-date customer databases to capture shipment statuses and retain vital data.</p></li><li><p data-path-to-node="7,11,0">Monitor operational performance to ensure all Key Performance Indicators (KPIs) are met, reporting outcomes and action plans to management.</p></li></ul><p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0"><br></strong></p><p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0">Qualifications, Experience and Competencies:</strong></p><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">University Graduate.</p></li><li><p data-path-to-node="9,1,0">Advanced to fluent proficiency in both written and spoken English.</p></li><li><p data-path-to-node="9,2,0">Proven professional experience in Customer Service, Logistics, or Customs Clearance.</p></li><li><p data-path-to-node="9,3,0">Strong technical proficiency in utilizing clearance and logistics tracking systems (e.g., DCC, DCE, CIA, GIA, GEMA).</p></li><li><p data-path-to-node="9,4,0">Exceptional interpersonal skills with a demonstrated ability to build and maintain relationships with diverse stakeholders, including customs officials.</p></li><li><p data-path-to-node="9,5,0">High stress tolerance with a consistent passion for delivering outstanding customer delight in a fast-paced environment.</p></li><li><p data-path-to-node="9,6,0">Excellent verbal and written communication skills.</p></li><li><p data-path-to-node="9,7,0">Meticulous attention to detail and accuracy in data management and compliance administration.</p></li><li><p data-path-to-node="9,8,0">Demonstrated problem-solving abilities, specifically in resolving disputes and expediting complex operational processes.</p></li><li><p data-path-to-node="9,9,0">A collaborative team player who works cooperatively to achieve collective operational targets.</p></li></ul><p data-path-to-node="10"><br></p><p data-path-to-node="10"><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="10"><br></p><p data-path-to-node="11">✨ We ???????????????????????????? ???????????? ???????????????????????????????????????? </p><p data-path-to-node="11">✨ We ???????????????? </p><p data-path-to-node="11">✨ We ???????????????? ????????????????????????????????<br></p>

<p>Envision Employment Solutions is currently looking for a Customer Care Manager for one of our partners, a leading Digital Bank!</p><p><b>THE ROLE</b></p><p>You run the front line. When a customer messages or calls the digital bank, the team you lead is who answers, and whether their problem is solved in one contact or handed cleanly to a specialist comes down to how well you have built and coached that team. In a bank people are meant to belong to, you are the human proof that the digital bank is there when it matters.</p><p><b>WHAT YOU LL DO</b></p><ul><li>Run daily support operations across chat and phone, with real time queue monitoring and shift coverage that holds through peaks, incidents, outages and campaigns</li><li>Lead the customer support analysts to hit service levels, quality standards and first contact resolution, coaching them through regular QA sampling and structured feedback</li><li>Hold every interaction to the SOPs and the knowledge base, and make sure cases needing investigation are logged and routed correctly</li><li>Track open cases, aged tickets, handoffs and follow up until each one is closed, so nothing ever goes quiet on a customer</li><li>Escalate fraud, payments, complaints, vulnerable customer and high risk cases cleanly to the right specialists, from the Complaints Handling Unit to the anti fraud risk unit and Compliance</li><li>Build the training material and the coaching that lifts customer satisfaction and first contact resolution as the team scales</li></ul><p><strong>Desired Candidate Profile</strong></p><p>WHAT WE RE LOOKING FOR</p><ul><li>5 to 7 years in customer support, including leading or supervising a team, in a regulated financial services or fintech environment</li><li>A track record lifting customer satisfaction, first contact resolution and service levels across chat and phone using CRM and support tooling</li><li>The judgement to know which cases resolve at first contact and which must go to a specialist</li><li>A structured approach to QA sampling, coaching and building knowledge bases and standard operating procedures</li><li>Exposure to financial crime, payment disputes or complaint handling workflows is valuable, not essential</li></ul><p>YOU LL THRIVE HERE IF YOU</p><ul><li>You believe a customer s problem solved in one contact is worth more than ten polished replies</li><li>You d rather fix the reason cases escalate than clear the queue and move on</li><li>You coach in the moment, because the team is only as good as its last hard call</li><li>You want to build the front line a bank is judged by</li></ul>

<p><br></p><p>What You'll Do The Customer Renewal Manager (CRM) is responsible for driving the end-to-end renewal lifecycle for assigned customers in a defined Unit/Area. As part of Teradata s Go-To-Market (GTM) organization, this position will serve as the primary role responsible for sustaining/renewing customers and growing our ARR baseline. The CRM will partner closely with the Account team including Customer Experience and Finance to ensure effective account collaboration and cancels and erosions prevention. The CRM will be responsible for managing several customers to business objectives including recurring revenue retention and growth, on-time renewal execution, expansions, and outlook accuracy. The CRM will work with the account team on account planning to identify customer needs/risks and opportunities both in preparation for upcoming renewals as well as mid-term adjustments and Cloud opportunities. The CRM is responsible for being the expert in Teradata s renewal/sustainment strategy and works directly with the customer to negotiate standard and custom renewals including terms, SLAs and penalties. The CRM will align the renewal strategy with the Account Executive (AE), Customer Solution Architect (CSA) and wider account team to achieve optimal results. A key responsibility of the CRM is completing and executing preventive actions on Cancellations and Erosions, leveraging early insights and collaborating with Field Technology Management, Services Delivery Management and Customer Services Management. The CRM will be responsible for the development, application and delivery of cancel and erosion save plans alongside the Customer Services Architect (CSA), with the aim to increase customer retention and revenue retention; in addition to the identification of upsell and cross sell. As an integrated member of the GTM account team, this role is primarily responsible for retaining recurring revenue across Teradata s business through exceptional renewal sales execution. This includes building and maintaining strong partnerships with both internal and customer stakeholders.</p><p>Renewal Scope Areas Include : Basic understanding of the components that make up a renewal in order to articulate the e2e solution. Understanding of sales process including managing account relationships and customer interaction. Renewals includes any revenue in Teradata that has been previously sold and should be retained through repeat contracting on a scheduled basis, including Term, Cloud, Maintenance and SWUR. Turn-key Renewals: CRM will own the oversight of the renewal process, managing customer engagement supported by the process from the back-office teams. Upsell/Cross-Sell/New-Sell: In certain circumstances the CRM will own the sales cycle for the generation of new revenue. This will be part of the normal renewal lifecycle in accounts, where there is opportunity to expand the scope of the renewal to new business, like increasing a customer support Success Tier and Cloud services. Customer Presentations: Prepare and deliver customer presentations to align with business objectives and ensure common understanding of scope of work and renewal strategy. Renewal Contract documentation: Be responsible for overseeing or/and preparation &amp; development of renewal contract/SOW as necessary. Technical knowledge of database systems, operating systems (desirable) Account planning, selling and negotiating are core elements of success in this role. This role will focus on: Effective account planning and renewal preparation, leveraging the entire Teradata portfolio to protect and drive recurring revenue growth Renewing Teradata's recurring revenue footprint with existing customers with on-time accuracy and oversight of all contract lifecycle management activities&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>BSc/BCA degree or equivalent</li><li>Minimum of 5 years related work experience</li><li>Demonstrated sales success managing account relationships and developing new account opportunities</li><li>Ability to work with multiple Customers at the same time including capturing each engagement s discussions, notes, follow-up, issues, etc.</li><li>Ability to work successfully at the intersection of business, technology and services and translate/communicate across both</li><li>Presence: enthusiastic and high energy, but also poised, confident and extremely professional</li><li>Innovative and assertive, with the ability to pick up new technologies and assess situations quickly</li><li>Fluent in the following tools: Salesforce, Excel, PowerPoint, SharePoint, ERP, Install Base and Contract Lifecycle Management solutions</li><li>Advanced interpersonal, listening and communication skills, including presentation and facilitation skills, and a track record of effectively communicating with and influencing at all levels</li><li>Must possess excellent verbal and written communication skills</li><li>Proven project and time management skills with ability to thrive in a fast-paced, team environment and handle multiple tasks simultaneously.</li><li>Demonstrate personal and professional values consistent with Teradata s values</li><li>Be highly collaborative, transparent, organised, detail oriented and a stickler for accuracy</li><li><br></li></ul>

<p><h4>Join us</h4> <p>We are looking for graduates to kick start their career as <strong>Customer Care Advisors</strong> at Vodafone Egypt by learning from the best in the field and the number one telecommunications operator in Egypt.</p> <p>You will be starting off as Vodafone staff since day one with all the special benefits that come with it. Also, you will get the right exposure and experience needed for you to grow professionally and develop your career path.</p> <p>Apply now and join what is more than just a job!</p> <p><strong>Location:</strong> Cairo - Zahraa El Maadi</p> <h4>Job responsibilities:</h4> <ul> <li>Acts as a first point of contact with customers to support in any inquiries</li> <li>Manage large amounts of inbound and outbound calls in a timely manner</li> <li>Follow communication scripts when handling different topics</li> <li>Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives</li> <li>Seize opportunities to upsell products when they arise</li> <li>Build sustainable relationships and engage customers by taking the extra mile</li> <li>Keep records of all conversations in our call center database in a comprehensible way</li> <li>Frequently attend educational seminars to improve knowledge and performance level</li> <li>Meet personal and team qualitative and quantitative targets</li> </ul> <h4>Qualifications:</h4> <ul> <li>Good communication skills</li> <li>Excellent command of the English language</li> <li>Strong commitment and dedication</li> <li>Age: maximum 30 years</li> <li>Only graduated with bachelor’s degree</li> <li>Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)</li> </ul> <h4>It is also a plus if you have:</h4> <ul> <li>Previous experience in customer care</li> <li>Previous experience in mobile internet and/or ADSL support</li> <li>CCNA certification</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p><strong>Together we can.</strong></p></p><p></p>

<p><h4>What you do</h4> <p>Our care advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The care advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.</p> <h4>Your key responsibilities:</h4> <ul> <li>Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention</li> <li>Commit to the department's service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%</li> <li>Implement AI tools to adhere to the department's service standards</li> <li>Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases</li> <li>Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients</li> <li>Assist our in-house medical team in coordinating clients' hospital admissions, evacuations, repatriations and other cases as required</li> <li>Utilize conversational AI systems to efficiently respond to queries regarding cover, claims, hospitalizations, and complaints, ensuring swift and accurate communication</li> </ul> <h4>What you bring:</h4> <ul> <li>Medical background is a plus</li> <li>Experience in a customer facing role is a must</li> <li>Previous experience in call centre environment would be beneficial</li> <li>Experience working in pressurized environment with tight deadlines</li> <li>Strong knowledge of Microsoft Office (Excel, Word)</li> <li>Applicants must be flexible to work within our rotating shift patterns</li> <li>High level of fluency in French is a must</li> <li>Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends</li> </ul> <p>At Allianz Partners, artificial intelligence (AI) is transforming service delivery and innovation. By leveraging business intelligence and data analytics, we enhance strategic decision-making and customer experiences. Our commitment to ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while emerging technologies and generative AI drive industry leadership and new opportunities. With robust information security management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.</p> <h4>What we offer:</h4> <p>Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:</p> <ul> <li>Dynamic and multinational working environment</li> <li>Trainings and programs dedicated to learning and development (e.g. free access to LinkedIn Learning)</li> <li>A wide range of employee benefits such as performance bonus, health insurance</li> <li>Open company culture, flexibility of working hours, giving you a hybrid working environment</li> <li>Modern offices</li> </ul> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p><h4>What you do</h4> <p>Our care advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The care advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.</p> <h4>Your key responsibilities:</h4> <ul> <li>Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention</li> <li>Commit to the department's service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%</li> <li>Implement AI tools to adhere to the department's service standards</li> <li>Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases</li> <li>Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients</li> <li>Assist our in-house medical team in coordinating clients' hospital admissions, evacuations, repatriations and other cases as required</li> <li>Utilize conversational AI systems to efficiently respond to queries regarding cover, claims, hospitalizations, and complaints, ensuring swift and accurate communication.</li> </ul> <h4>What you bring:</h4> <ul> <li>Medical background is a plus.</li> <li>Experience in a customer facing role is a must.</li> <li>Previous experience in call centre environment would be beneficial.</li> <li>Experience working in pressurized environment with tight deadlines.</li> <li>Strong knowledge of Microsoft Office (Excel, Word)</li> <li>Applicants must be flexible to work within our rotating shift patterns.</li> <li>High level of fluency in Spanish is a must.</li> <li>Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.</li> </ul> <p>At Allianz Partners, artificial intelligence (AI) is transforming service delivery and innovation. By leveraging business intelligence and data analytics, we enhance strategic decision-making and customer experiences. Our commitment to ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while emerging technologies and generative AI drive industry leadership and new opportunities. With robust information security management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.</p> <h4>What we offer:</h4> <p>Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:</p> <ul> <li>Dynamic and multinational working environment</li> <li>Trainings and programs dedicated to learning and development (e.g. free access to LinkedIn Learning)</li> <li>A wide range of employee benefits such as performance bonus, health insurance.</li> <li>Open company culture, flexibility of working hours, giving you a hybrid working environment.</li> <li>Modern offices</li> </ul> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<div><h3 data-path-to-node="6">Role Purpose</h3><p data-path-to-node="7">The Customer Support Engineer acts as the key technical bridge between the organization and external business clients utilizing digital shipping channels, APIs, and data feeds. The primary objective is threefold: keeping shipping platforms securely aligned with national customs and regulatory data standards, onboarding and technical support of external customers on core digital applications, and troubleshooting complex integration issues down to payload and log-level root causes to ensure zero business interruption.</p><h3 data-path-to-node="8"><br></h3><h3 data-path-to-node="8">Key Responsibilities</h3><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">Monitor national customs regulatory changes, evaluate their impact on digital shipping channels, and translate updates into technical change requests.</p></li><li><p data-path-to-node="9,1,0">Lead country-level digital integration projects from technical scoping and stakeholder alignment through to testing, final execution, and sign-off.</p></li><li><p data-path-to-node="9,2,0">Serve as the main point of contact for customer technical integration onboarding, guiding clients from requirements gathering through live production.</p></li><li><p data-path-to-node="9,3,0">Troubleshoot complex technical integration issues daily by analyzing API request/response payloads, error codes, and application system logs.</p></li><li><p data-path-to-node="9,4,0">Direct technical conversations with external client IT and operations departments to modify data streams, configurations, and connectivity.</p></li><li><p data-path-to-node="9,5,0">Collaborate closely with commercial and sales teams to provide technical guidance and map specific digital shipping solutions to client trading profiles.</p></li><li><p data-path-to-node="9,6,0">Act as the local technical expert on data quality, eliminating manual workarounds by driving systemic software enhancements through regional engineering channels.</p></li><li><p data-path-to-node="9,7,0">Package comprehensive diagnostic summaries—including reproduction steps and impact assessments—when escalating advanced platform anomalies to regional IT teams.</p></li><li><p data-path-to-node="9,8,0">Develop automated routines and scripts utilizing corporate office tools to minimize manual administration and streamline recurring reporting patterns.</p></li><li><p data-path-to-node="9,9,0">Plan and deliver professional technical briefings, walkthroughs, and educational documentation to help external clients proactively align with upcoming platform updates.</p></li></ul><h3 data-path-to-node="10"><br></h3><h3 data-path-to-node="10">Qualifications, Experience and Competencies</h3><ul data-path-to-node="11"><li><p data-path-to-node="11,0,0">University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a strictly related field.</p></li><li><p data-path-to-node="11,1,0">Professional fluency in both English and Arabic, with highly developed written English skills suitable for authoring external client-facing technical guidance.</p></li><li><p data-path-to-node="11,2,0">Minimum of 2 years of experience in a dedicated, external-customer-facing technical support, software integration, or customer solutions environment.</p></li><li><p data-path-to-node="11,3,0">Proven practical experience in API troubleshooting with a demonstrated ability to read and interpret REST/JSON and XML payloads.</p></li><li><p data-path-to-node="11,4,0">Direct experience analyzing application error messages, application logs, and utilizing standard testing tools such as Postman or similar clients.</p></li><li><p data-path-to-node="11,5,0">Strong working knowledge of corporate data handling tools, including relational database queries (SQL) and advanced analytical spreadsheet processing.</p></li><li><p data-path-to-node="11,6,0">Solid communication competence, with a proven ability to translate complex software restrictions to business users, and commercial needs to developers.</p></li><li><p data-path-to-node="11,7,0">Structural problem-solving approach focused on achieving long-term root-cause resolution over temporary issue closure.</p></li><li><p data-path-to-node="11,8,0">Exceptional self-prioritization skills, showing a capacity to work independently against strict, unyielding external regulatory deadlines.</p></li><li><p data-path-to-node="11,9,0">Experience or background in logistics, express shipping, or customs trade compliance frameworks is highly advantageous.</p></li><li><p data-path-to-node="11,10,0">Familiarity with modern data scripting or automation languages (such as Python, JavaScript, or workflow automation engines) is considered a valuable asset.</p></li></ul><div><br></div><p data-path-to-node="13"><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="14"><br></p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="5">Deliver the Difference</strong> </p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="33">Care</strong> </p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="43">Grow Together</strong></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This is a full-time on-site role located in Cairo for a Customer Service Specialist . In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support , addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction . Your day-to-day responsibilities will include: Handling customer interactions with efficiency and empathy . Providing tailored solutions to meet customer needs. Ensuring a positive customer experience through effective communication and professional phone etiquette . If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We re Hiring Talented People! Fresh Grads &amp; Dropouts are welcome to apply! What we re looking for: Fluency in English is a MUST! (B2/C1 level) Strong skills in Customer Service &amp; Customer Support Proven ability to enhance Customer Satisfaction &amp; Customer Experience Problem-solving , active listening , &amp; attention to detail Experience in a customer-facing role and familiarity with CRM tools is a plus! Flexibility with night &amp; overnight shifts is essential Proficiency in professional phone etiquette &amp; communication techniques is a plus If you re passionate about making a difference and love helping customers, we want YOU!</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p><p>While each project involves unique tasks, contributors may:</p><ul><li>Design and evaluate fee inquiry and statement clarification scenarios verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li><li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li><li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li><li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li><li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li></ul><p><strong>How it works</strong></p><ol><li>Apply</li><li>Pass qualification(s)</li><li>Join a project</li><li>Complete tasks</li><li>Get paid</li></ol><p><strong>Project time expectations</strong></p><p>For this project, tasks are estimated to require around 10 20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p><p><strong>Compensation</strong></p><p>On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p><ul><li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li><li>2+ years of customer service, banking, retail, or financial services experience;</li><li>Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles;</li><li>Routing judgment clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li><li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li><li>Strong written English (C1+).</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We re Hiring | Customer Care Delegate Specialist Location: Downtown, Cairo, Egypt Limitless Care is looking for a Customer Care Delegate to join our team and ensuring our customers' needs are met with exceptional speed and accuracy. Role Overview: You will represent Limitless Care , ensuring our customers' needs are met with exceptional speed and accuracy. Your focus will be on providing high-quality transactional support, resolving immediate issues, and consistently delivering on our brand promise to every member of our community. Key Responsibilities: Handle daily customer interactions across multiple channels (Phone, Email, Chat) with a focus on First Contact Resolution. Analyze customer issues to identify root causes and provide tailored solutions. Update and maintain accurate customer records and interaction logs in the CRM. Recognize when an issue falls outside of standard policy and escalate it to the appropriate department. Maintain up-to-date knowledge of all company products, services, and promotions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Fresh graduates or at least 1 year of experience at TPA Exceptional communication skills with an empathetic "customer-first" mindset. Ability to work accurately under pressure in a fast-paced environment. Strong organizational skills and experience with CRM tools. A proactive approach to problem-solving</p><p></p></section>

<ul><li><p>Act as a front-line interface with customers of Vodafone UK Customers.</p></li><li><p>Role involves responding to customers over the phone and resolving their inquiries.</p></li><li><p>Maintaining the customer experience and providing the best image to the company</p></li><li><p><strong><em>Benefits</em></strong></p></li><li><p><strong><em>we work in a hybrid module (2 days a week from site)</em></strong></p></li><li><p><strong>Very Attractive Package</strong></p></li><li><p>Laptop/PC provided from the company + Internet allowance.</p></li><li><p>5 working days + 2 days off (Rotational)</p></li><li><p>Annual balance</p></li><li><p>Profit share</p></li><li><p>Social and Medical insurance</p></li><li><p>Annual Salary Increase after Conversion</p></li></ul><p></p>

<p>E&amp;CX solutions is Hiring Customer Care Advisors with Attractive Package to be Responsible for Handling UAE Customers</p><p>Job Benefits:</p><ul><li><p>Salary up to 14K</p></li></ul><ul><li><p>Fully Paid Training</p></li><li><p>Social and Medical Insurance provided</p></li></ul><p></p><p></p>

<p>We're hiring a Customer Support Specialist to join our New Cairo office on a permanent, full-time basis. This is an in-office role, not remote.</p><p></p><p>You'll be the voice of our brand on video calls, guiding customers through how to use our products, answering their questions, and making sure every interaction is smooth, confident, and professional. Our customers are based in the UK, so your English needs to be outstanding — clear, natural, and comfortable at speed.</p><p></p><ul><li><p>Taking scheduled video calls with UK customers to walk them through product use</p></li><li><p>Answering questions clearly and calmly, adapting to different customer needs</p></li><li><p>Ensuring customers leave every call confident and satisfied</p></li><li><p>Logging call outcomes and flagging any issues to the wider team</p></li></ul><p></p><p><strong>Working Hours</strong></p><p>Sunday to Thursday | 10:00 AM – 7:00 PM | 1-hour break included</p><p></p><p><strong>Location</strong></p><p>New Cairo office — this is a permanent, in-office position only.</p><p></p>

<ul><li><p><strong>Job Title:</strong>&nbsp;Customer Service Representative</p></li><li><p><strong>Location:</strong>&nbsp;Cairo, Egypt (Hybrid)</p></li><li><p><strong>Company:</strong>&nbsp;VOIS</p></li><li><p><strong>Account:</strong>&nbsp;Vodafone Ireland</p></li><li><p><strong>Job Type:</strong>&nbsp;Full-time</p></li><li><p><strong>About the Role:</strong>&nbsp;Are you passionate about delivering exceptional customer service? Join Vodafone Ireland as a Customer Service Representative! This full-time hybrid role offers a dynamic and engaging work environment where you will be responsible for resolving inquiries, addressing issues, and ensuring customer satisfaction on a daily basis.</p></li></ul><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Deliver exceptional customer service to all customers.</p></li><li><p>Handle customer inquiries efficiently and resolve issues promptly.</p></li><li><p>Ensure high levels of customer satisfaction through effective communication and problem-solving.</p></li><li><p>Maintain meticulous attention to detail in all customer interactions.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world s fastest-growing brands scale smarter, work faster, and deliver better service every time. We re not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like M BIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact. If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you ll feel right at home here.</p><p>Key Responsibilities</p><ul><li>Handle inbound customer calls in a professional, courteous, and timely manner.</li><li>Assist customers with inquiries, account-related requests, orders, and general support.</li><li>Identify customer needs and provide accurate information and appropriate solutions.</li><li>Resolve customer issues on the first contact whenever possible, escalating complex cases when required.</li><li>Accurately document customer interactions and update records in the relevant systems.</li><li>Meet quality, productivity, and customer satisfaction (CSAT) targets.</li><li>Follow company policies, processes, and compliance requirements during all customer interactions.</li><li>Maintain a positive, empathetic, and professional attitude when dealing with customers.</li><li>Work collaboratively with team members and other departments to ensure timely issue resolution.</li><li>Stay up to date with product knowledge, processes, and system updates to deliver excellent customer service.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What You Bring</p><ul><li>Minimum 1 year of customer service experience</li><li>Strong verbal and written communication skills</li><li>Ability to remain calm and professional under pressure</li><li>Strong problem-solving abilities</li><li>Tech-savvy with the ability to navigate multiple systems</li><li>Customer-first mindset with a passion for service excellence</li><li>Flexibility to work shifts, including evenings, weekends, and public holidays</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale, and agility required by the enterprise. Our global expertise spans over 145 countries and more than 1,000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with a presence in the United States, UK, Egypt, India, Turkey and Australia. The company serves customers in North America, Europe, Asia Pacific and the Middle East.</p><p>We are seeking a Marketplace Customer Support Specialist to support self-service Marketplace clients and assume expanded operational ownership across Marketplace projects.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and activate Marketplace orders, ensuring they are configured correctly and meet all applicable policies and guidelines.</li><li>Monitor active projects, identify delays or execution issues, and take appropriate action to keep work on track.</li><li>Ensure all Marketplace activities comply with data privacy and data protection requirements, including the exclusion of personally identifiable information (PII).</li><li>Support crowd workers by answering operational questions and resolving task-related issues.</li><li>Serve as the main point of contact for Marketplace customers, providing guidance on platform capabilities, best practices, and limitations.</li><li>Deliver customer insights, including participation statistics, demographic information, and general Marketplace performance metrics.</li><li>Manage project changes such as priority updates, deadline extensions, language additions, and manual audience filter adjustments.</li><li>Review projects for compliance and quality standards, rejecting fraudulent, abusive, or non-compliant submissions when necessary.</li><li>Support billing activities, including invoice regeneration, down-payment invoicing, and account model changes between prepaid and postpaid arrangements.</li><li>Monitor payments and reimbursements, working closely with Finance on invoicing, refunds, and account balance inquiries.</li><li>Provide first-line support for Marketplace API users and sandbox environments, troubleshooting issues and coordinating with internal teams as needed.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h3>Qualifications:</h3><ul><li>3+ years of experience in customer support, account management, operations, project coordination, or a similar customer-facing role.</li><li>Excellent written and verbal English communication skills; additional languages are an advantage.</li><li>Strong organizational skills with the ability to manage multiple priorities and maintain a high level of accuracy.</li><li>Customer-focused mindset with a passion for delivering a positive user experience and resolving issues effectively.</li><li>Ability to work independently, make sound decisions, and escalate issues when appropriate.</li><li>Strong analytical and problem-solving skills, with the ability to investigate issues and identify practical solutions.</li><li>Tech-savvy and comfortable learning new software, web-based platforms, and internal tools.</li><li>Basic understanding of APIs, integrations, or technical troubleshooting is beneficial but not required.</li><li>Experience working in a remote or distributed team environment is an advantage.</li><li>Strong attention to detail and commitment to following established processes and quality standards.</li><li>Adaptable and proactive, with a willingness to take ownership and continuously improve ways of working.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <p> </p> <p> <br> </p> <ul> <li>Lead Conversion:</li> <ul> <li>Contact and qualify CRM leads via calls, emails, and meetings to introduce Nawy Unlocked s services.</li> <li>Schedule and conduct follow-ups to nurture prospects through the sales pipeline.</li> </ul> <li>Proposal Development:</li> <ul> <li>Assist in preparing and issuing financial proposals tailored to client needs (e.g., property valuation, investment plans).</li> </ul> <li>Project Support:</li> <ul> <li>Work closely with Customer Acquisition Managers to execute ongoing projects, including client onboarding and portfolio management.</li> <li>Conduct site visits to assess properties and build client trust, when needed.</li> </ul> <li>Documentation:</li> <ul> <li>Prepare and review contracts, power of attorney (POA) documents, and transaction records.</li> <li>Maintain organized digital records of client interactions and agreements.</li> </ul> <li>Market Intelligence:</li> <ul> <li>Provide insights on client preferences and market trends to refine acquisition strategies.</li> </ul> </ul> <p> </p> <p> </p> <p> <strong>Requirements</strong> </p> <p> <br> </p> <ul> <li>Experience: 2-3 years in client acquisition, sales, or account management.</li> <li>Industry Preference: Background in architecture, real estate, or financial services is a strong plus.</li> <li>Skills:</li> <ul> <li>Proficiency in CRM tools </li> <li>Strong negotiation and relationship-building abilities.</li> </ul> <li>Mobility: Willingness to conduct occasional site visits.</li> </ul> <p> </p> <p> </p></div></section>