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<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Support the Architectural Design Manager in coordinating and reviewing architectural designs across all project stages, ensuring full alignment with approved standards, regulatory requirements, and overall project objectives while maintaining design quality and consistency.</p> <h4>What you will do</h4> <ul> <li>Support the preparation of scopes of work for design packages.</li> <li>Assist in the design tendering process.</li> <li>Support the monitoring of project KPIs and tracking design progress against the development plan.</li> <li>Assist in design development from concept through to construction stages under the Design Manager’s supervision.</li> <li>Support coordination and follow-up with design consultants.</li> <li>Assist in ensuring compliance with Egyptian codes and authority requirements.</li> <li>Coordinate with MEP, structural, and internal stakeholders to ensure proper design integration.</li> <li>Support the maintenance of design quality, functionality, and constructability.</li> <li>Follow up on design-related matters during construction and assist in coordination with contractors.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>6-7+ years of experience in architectural design review and coordination; experience in design management is a plus.</li> </ul> <h4>What equips you for the role</h4> <ul> <li>Bachelor’s degree in Architecture is preferred; PMP certification is a plus.</li> <li>Strong experience coordinating with international and local consultants, as well as key stakeholders, with hands-on architectural exposure.</li> <li>Experience in scope of work preparation and design management is an advantage.</li> <li>Strong capabilities in architectural design, coordination, and design review.</li> <li>Proficiency in SketchUp and Revit is required.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Quality Management</strong></p><ul><li>Develop and implement unified quality policies and procedures across the group</li><li>Oversee ISO 9001 and ISO 14001 certifications for all factories and subsidiaries</li><li>Conduct periodic quality audits across all company sites</li><li>Lead continuous improvement initiatives in production lines and service operations</li><li>Manage and coach the Business Excellence Specialist</li><li>Prepare consolidated group-level performance reports for the CPCO</li></ul><p><strong>Internal Audit</strong></p><ul><li>Plan and execute annual internal audit programs across all subsidiaries</li><li>Assess compliance with internal policies, procedures, and regulatory requirements</li><li>Identify operational, financial, and compliance risks and report to the CPCO</li><li>Follow up on corrective actions and verify effective implementation</li><li>Maintain audit documentation, findings log, and closure records</li><li>Coordinate with external auditors when required</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Engineering or Management (required)</li><li>5+ years of experience in quality management and auditing, including manufacturing environments</li><li>ISO Lead Auditor certification is required</li><li>CIA or internal audit experience is a strong advantage</li><li>Experience across multi-entity or group-level organizations is preferred</li><li>Strong analytical, communication, and leadership skills</li></ul><p></p></section>

WE’RE HIRING – ALORICA EGYPT! Location: Sheikh Zayed Account : Shopping Website Position: Customer Service Agent <br>Requirements: English Level B2 or above Graduates & Dropouts Must be Flexible with Rotational Shifts Including Overnight Shifts <br>Benefits : Attractive Salary Overnight Allowance Transportation Provided ( Door to door provided after 10 pm for females ) Fast Promotions — starting from 3 to 6 months, based on performance!<br> If you're looking for a stable career with great benefits and growth opportunities, this is your chance! Apply Through this link https://talkpu.sh/t/Lsbs9WJp0Or through Whats App https://wa.me/201020332807

Unternehmensbeschreibung Kaiko-r ist ein wachstumsorientiertes Unternehmen mit Fokus auf datengetriebene Lösungen zur Verbesserung von Kundenerlebnissen. Im Zentrum unserer Arbeit stehen die systematische Erfassung, Analyse und Nutzung von Kundenfeedback und Marktdaten. Wir fördern eine offene, kollegiale Arbeitskultur, in der eigenverantwortliches Arbeiten und konstruktive Zusammenarbeit geschätzt werden. Bewerbende finden bei uns die Möglichkeit, ihre analytischen Fähigkeiten direkt in strategische Entscheidungen einfließen zu lassen. Kaiko-r bietet ein Umfeld, in dem neue Ideen willkommen sind und berufliche Weiterentwicklung aktiv unterstützt wird.<br>Rollenbeschreibung Als Kundeneinblicksmanager:in bei Kaiko-r sind Sie verantwortlich für die Gewinnung, Auswertung und Interpretation von Kundendaten und -feedback, um konkrete Handlungsempfehlungen für Produkt-, Service- und Vertriebsentscheidungen abzuleiten. Sie konzipieren und betreuen Umfragen, Interviews und andere Feedbackkanäle, strukturieren die Ergebnisse und bereiten Insights verständlich für interne Stakeholder auf. Zu Ihren täglichen Aufgaben gehört die enge Zusammenarbeit mit Teams aus Marketing, Vertrieb, Produktentwicklung und Kundenservice, um Kundenerkenntnisse in Maßnahmen zu überführen. Sie erstellen regelmäßige Reports und Präsentationen, identifizieren Trends und Potenziale zur Verbesserung der Kundenzufriedenheit und -bindung. Diese Position ist eine Vollzeitstelle, wird vor Ort ausgeübt und ist in Giza angesiedelt.<br>Qualifikationen<br> Analytische Kompetenz & Datenarbeit: Sie verfügen über ausgeprägte Fähigkeiten in der Analyse von qualitativen und quantitativen Kundendaten, idealerweise Erfahrung mit Reporting-Tools, Datenvisualisierung und der Ableitung klarer Handlungsempfehlungen. Kundenfokus & Research-Methoden: Sie bringen Verständnis für Customer Experience, Marktforschung und Feedbackformate (z. B. Umfragen, Interviews, Fokusgruppen) mit und können passende Methoden zielgerichtet auswählen und anwenden. Kommunikation & Zusammenarbeit: Sie können komplexe Erkenntnisse klar und adressatengerecht kommunizieren, präsentieren Ergebnisse sicher und arbeiten strukturiert mit funktionsübergreifenden Teams zusammen. Organisation & Struktur: Sie besitzen ein hohes Maß an Selbstorganisation, können mehrere Initiativen parallel koordinieren und arbeiten sorgfältig, zuverlässig und zielorientiert. Ausbildung & zusätzliche Fähigkeiten: Ein abgeschlossenes Studium in einem relevanten Bereich (z. B. Wirtschafts-, Sozial-, Kommunikationswissenschaften oder vergleichbar) ist von Vorteil. Nützlich sind außerdem gute IT-Kennt

Reserve Your Next Flight To A Wonderful Career Opportunity: Join Our Newest Flight<br>Embark on a rewarding career journey with us! We're seeking enthusiastic, Crew Members to join our vibrant team and make a real impact on our global platform. If you're ready for a challenge and a chance to shine, we want to hear from you<br>. What We're Looking For<br>Interpersonal & Handling Skills Exceptional English fluency (written and spoken) A keen eye for detail and organizational prowess The ability to thrive in a fast-paced, customer-centric environment Team spirit and adaptability to 24/7 rotational shifts<br>What We Offer:<br>Market-Leading Compensation: We offer the absolute highest net salary in the market, recognizing your talent and dedication Extensive Perks: Generous overnight allowances, KPI-driven incentives, provided transportation, and comprehensive social and medical benefits Rapid Growth: Benefit from fully paid training, accelerated promotion opportunities, and ongoing career development Access to cutting edge technology Fun company events<br>Ready to take the leap? Join us !

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.<br> <br> We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br> <br> We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br> <br> For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> <strong>Sutherland</strong><br> Digital Outcomes.</p><br><br>Job Description<br><p>This is a full-time on-site role located in&nbsp;<strong>Alexandria</strong>&nbsp;for a&nbsp;<strong>Customer Service Specialist</strong>. In this role, the Customer Service Specialist will be responsible for delivering&nbsp;<strong>exceptional customer support</strong>, addressing inquiries, resolving issues, and maintaining high levels of&nbsp;<strong>customer satisfaction</strong>.</p><br><p>Your&nbsp;<strong>day-to-day responsibilities</strong>&nbsp;will include:</p><br><ul><li> Handling customer interactions with&nbsp;<strong>efficiency</strong>&nbsp;and&nbsp;<strong>empathy</strong>.</li><li>️ Providing&nbsp;<strong>tailored solutions</strong>&nbsp;to meet customer needs.</li><li> Ensuring a&nbsp;<strong>positive customer experience</strong>&nbsp;through&nbsp;<strong>effective communication</strong>&nbsp;and&nbsp;<strong>professional phone etiquette</strong>.</li></ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p><br><br>Qualifications<br><p><strong></strong><strong> We’re Hiring Talented People! </strong><strong></strong><br> <strong>Fresh Grads &amp; Dropouts</strong>&nbsp;are welcome to apply! </p><br><p>&nbsp;<strong>What we’re looking for:</strong></p><br><p>✅&nbsp;<strong>Fluency in English</strong>&nbsp;is a MUST! (B2/C1 level) <br> ✅ Strong skills in&nbsp;<strong>Customer Service</strong>&nbsp;&amp;&nbsp;<strong>Customer Support</strong>&nbsp;<br> ✅ Proven ability to&nbsp;<strong>enhance Customer Satisfaction</strong>&nbsp;&amp;&nbsp;<strong>Customer Experience</strong>&nbsp;<br> ✅&nbsp;<strong>Problem-solving</strong>,&nbsp;<strong>active listening</strong>, &amp;&nbsp;<strong>attention to detail</strong>&nbsp;<br> ✅ Experience in a&nbsp;<strong>customer-facing role</strong>&nbsp;and familiarity with&nbsp;<strong>CRM tools</strong>&nbsp;is a plus! ️<br> ✅&nbsp;<strong>Flexibility</strong>&nbsp;with&nbsp;<strong>night &amp; overnight shifts</strong>&nbsp;is essential <br> ✅ Proficiency in&nbsp;<strong>professional phone etiquette</strong>&nbsp;&amp;&nbsp;<strong>communication techniques</strong>&nbsp;is a plus </p><br><p> If you’re passionate about making a difference and love helping customers, we want YOU! </p><br><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Title:</strong> <strong>Client Services Manager</strong><br><strong>Company:</strong> <strong>Rescom Financial Services</strong><br><strong>Location:</strong> <strong>Miami, Florida, United States</strong><br><strong>Employment Type:</strong> <strong>Full-Time</strong><br><strong>Salary:</strong> <strong>$125,000 - $175,000 per annum</strong><br><strong>Job Overview</strong><br>Rescom Financial Services is seeking a dedicated and experienced <strong>Client Services Manager</strong> to join our dynamic team in Miami. We are a leading firm in the mortgage industry, renowned for our professionalism, client-centric approach, and relentless pursuit of the best financial solutions for our clients. This is a pivotal role responsible for leading our client services team and ensuring the delivery of an exceptional experience that reflects our core values. The ideal candidate will be a natural leader with a passion for building strong relationships and a proven track record of success in a client-facing management role within the financial services sector.<br><strong>Responsibilities</strong><br>As the Client Services Manager, you will be responsible for upholding and enhancing our reputation for outstanding service. Your key duties will include:<br>* Leading, mentoring, and developing the client services team to foster a high-performance, collaborative, and positive work environment.<br>* Acting as the primary point of contact for key clients and managing escalated service issues with professionalism and efficiency.<br>* Developing and implementing strategies to improve the overall client journey, increase satisfaction, and promote client retention.<br>* Monitoring team performance, setting clear objectives, and providing regular feedback and coaching to ensure service excellence.<br>* Collaborating closely with other departments to ensure a seamless and integrated service delivery process for every client.<br>* Analysing client feedback and service metrics to identify trends, report on performance, and drive continuous improvement.<br>* Cultivating and maintaining strong, long-term relationships built on trust, expertise, and a commitment to achieving client goals.<br><strong>Qualifications</strong><br>We are looking for a professional who is aligned with our people-first business philosophy and has the experience to lead a successful team.<br>* Proven experience in a client services, account management, or relationship management leadership role, preferably within the mortgage or financial services industry.<br>* Exceptional interpersonal, written, and verbal communication skills, with an ability to engage effectively with clients and colleagues at all levels.<br>* Strong leadership and team management capabilities, with a talent for motivating and inspiring others.<br>* A deep-seated commitment to delivering an outstanding client experience.<br>* Excellent problem-solving and decision-making skills, with the ability to navigate complex situations with a positive and focused attitude.<br>* A bachelor's degree in Business, Finance, or a related field is highly desirable.<br>* Proficiency in using CRM systems and other standard business software.<br><strong>Benefits</strong><br>At Rescom Financial Services, we believe that our team's experience is paramount. We are pleased to offer a competitive benefits package, including:<br>* A highly competitive salary and performance-based incentives.<br>* Comprehensive health, dental, and vision insurance plans.<br>* Generous paid time off and holiday entitlement.<br>* Significant opportunities for professional development and career progression.<br>* A supportive, upbeat, and collaborative company culture where your contribution is truly valued.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About iSchool<p>iSchool is a leading EdTech company helping students develop future-ready technology skills. We're looking for a <strong>Customer Excellence Specialist</strong> who is passionate about creating a smooth and enjoyable customer experience through our website and chatbot.</p><br>Job Summary<p>As a Customer Excellence Specialist, you'll be responsible for making sure our website chatbot is working smoothly and providing customers with the right information. You'll regularly test chatbot conversations, identify areas for improvement, and work with different teams to make the customer journey as simple and effective as possible.</p><br><p>If you enjoy solving problems, analyzing customer behavior, and improving digital experiences, we'd love to hear from you.</p><br>Responsibilities<ul><li> Monitor the chatbot and make sure it is working properly every day. </li><li> Test chatbot conversations and fix any issues or broken flows. </li><li> Update chatbot responses and FAQs to keep information accurate and up to date. </li><li> Analyze customer interactions to identify common questions and improvement opportunities. </li><li> Work closely with the Product, Marketing, and Customer Support teams to improve the chatbot experience. </li><li> Track chatbot performance and customer feedback to recommend improvements. </li><li> Ensure customers can easily reach a support agent when needed. </li><li> Document chatbot workflows and any updates or changes. </li><li> Help improve the overall customer journey across our website.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About iSchool<p>iSchool is a leading EdTech company helping students develop future-ready technology skills. We're looking for a <strong>Customer Excellence Specialist</strong> who is passionate about creating a smooth and enjoyable customer experience through our website and chatbot.</p><br>Job Summary<p>As a Customer Excellence Specialist, you'll be responsible for making sure our website chatbot is working smoothly and providing customers with the right information. You'll regularly test chatbot conversations, identify areas for improvement, and work with different teams to make the customer journey as simple and effective as possible.</p><br><p>If you enjoy solving problems, analyzing customer behavior, and improving digital experiences, we'd love to hear from you.</p><br>Responsibilities<ul><li> Monitor the chatbot and make sure it is working properly every day. </li><li> Test chatbot conversations and fix any issues or broken flows. </li><li> Update chatbot responses and FAQs to keep information accurate and up to date. </li><li> Analyze customer interactions to identify common questions and improvement opportunities. </li><li> Work closely with the Product, Marketing, and Customer Support teams to improve the chatbot experience. </li><li> Track chatbot performance and customer feedback to recommend improvements. </li><li> Ensure customers can easily reach a support agent when needed. </li><li> Document chatbot workflows and any updates or changes. </li><li> Help improve the overall customer journey across our website.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phone calls, emails and chats; Escalating complex cases to the internal team; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent French &amp; English skills (at least C1 for both spoken and written); At least 6 months of experience in customer and technical support role is a must; Experience with CRM systems; Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat.<br> Ability to learn and follow precise procedures; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer ( at least 16Gb of RAM ) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience supporting time and attendance software and/or workforce management systems from a support perspective, rather than solely as an end user.<br> Benefits: Fixed schedule: Monday–Friday, 8 AM–4 PM EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Position:</span></span> &nbsp;&nbsp;&nbsp;<span><span>Customer Care Coordinator</span></span></p><br> <p><span><span>Position Purpose</span></span></p><br> <p>The <span>Customer Care Coordinator</span> plays a vital role in supporting and managing <span>Patient Support Programs</span>, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey.</p><br> <p>The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient’s experience convenient and compliant.</p><br> <p>At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve.</p><br> <p><span><span>Duties and Responsibilities</span></span></p><br> <ul> <li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li> <li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li> <li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li> <li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li> <li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li> <li>Ensure patients receive their medications efficiently and without delay.</li> <li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li> <li>Maintain and update electronic records related to patient data and quality assurance.</li> <li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li> <li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li> <li>Perform administrative duties related to program operations and general office support.</li> <li>Utilize Axios’ Patient Management System (PMS) exclusively for all program activities.</li> <li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li> <li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li> <li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li> <li>Support governance and operational monitoring activities across all Axios programs.</li> <li>Perform additional duties as assigned by your line manager</li> </ul> <p><span><span>Relationships</span></span></p><br> <ul> <li>Work closely with the Line Manager and the assigned program team.</li> <li>Work with the related divisions of Axios.</li> <li>Maintain ongoing and frequent communication with Axios staff.</li> <li>External Partners.</li> </ul> <p><span><span>Competencies</span></span></p><br> <ul> <li>Application of job knowledge.</li> <li>Concern for order and quality.</li> <li>Adaptability and flexibility.<br></li> </ul> <p><span><span>Educational Background and Experience</span></span></p><br> <ul> <li>A Degree or Diploma in any medical background or social work is ideal</li> <li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li> <li>Experience in data monitoring and management is an advantage, though not required.</li> <li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li> <li>Experience in customer service management</li> </ul> <p><span><span>Job Circumstances</span></span></p><br> <ul> <li><br><span>The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</span></li> <li><span>Flexibility in ability to travel as well as working hours is essential.</span></li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About the job</strong></p><br><br><p>We are looking for passionate and driven Front Office Agent who are eager to ensure top notch service to customers in our Cairo office. If you have worked in a similar role for more than a year and you are interested in working in the travel industry this could be the perfect role for you!</p><br><br><p><strong>Responsibilities:</strong></p><br><br><ul><li><p>Dealing directly with customers either through phone, live chat or email.</p><br><br></li><li><p>Respond promptly to customer inquiries.</p><br><br></li><li><p>Educating clients, explaining procedures, answering questions and providing knowledgeable answers.</p><br><br></li><li><p>Determines availability and comparing prices.</p><br><br></li><li><p>Maintains and improves quality results by adhering to standards and guidelines.</p><br><br></li><li><p>Establishing policies by accessing and verifying client information.</p><br><br></li><li><p>Maintains contact center environment and database.</p><br><br></li><li><p>Follow up on clients where necessary.</p><br><br></li><li><p>Following communication “scripts” when handling different topics.</p><br><br></li><li><p>Identifying clients’ needs, clarify information, research every issue and provide solutions and/or alternatives.</p><br><br></li><li><p>Obtain and evaluate all relevant information to handle travel requests efficiently.</p><br><br></li><li><p>Increase the customer satisfaction and enhance the customer experience.</p><br><br></li><li><p>Handle and resolve customer complaints.</p><br><br></li><li><p>Meeting required targets.</p><br><br></li><li><p>Any other duties related to the job</p><br><br></li></ul><p><strong>Requirements:</strong></p><br><br><ul><li><p>Fluency in English at a B2 level.</p><br><br></li><li><p>No previous work experience welcomed!</p><br><br></li><li><p>Awareness and experience in the travel industry.</p><br><br></li><li><p>Only graduates will be considered for the position.</p><br><br></li><li><p>Strong communication skills are a must-have for this role.</p><br><br></li><li><p>Military service completion or exemption is necessary.</p><br><br></li><li><p>The candidate should be flexible with rotational shifts and days off.</p><br><br></li><li><p>Must be flexible with night and overnight shifts.</p><br><br></li><li><p>The job requires working in an onsite setting.</p><br><br></li></ul><p><strong>You also have:</strong></p><br><br><p>UG : Any Graduate in Any Specialization; IATA certification would be an added advantage</p><br><br><p><strong>What you get?</strong></p><br><br><p>At Wego, we pride ourselves on having created an open, flat and collaborative environment where ideas are heard and talent is nurtured. As a team member in Wego, you’ll have the opportunity to improve the lives of millions of users who use our travel app every day. You’ll work in cross-functional teams with a diverse group of individuals from 7 different countries, across 7 offices and time zones.</p><br><br><p>Our flat structure means that budding fresh graduates work inclusively alongside seasoned industry veterans, combining fresh and audacious ideas with tried and tested methods, to solve complex challenges in the world of travel technology.</p><br><br><p>You’ll be surrounded by many fun and friendly individuals who will help you grow both professionally and personally.</p><br><br><p>Most importantly, you’ll be able to join us on our exciting mission to build the best travel technology company in the world.</p><br><br><p><strong>What more do you get?</strong></p><br><br><ul><li><p>Medical insurance coverage</p><br><br></li><li><p>Well stocked pantry</p><br><br></li><li><p>Regular social events like team lunches, office parties and Fun Friday</p><br><br></li></ul><p>You think you know someone who would be a superstar on this role? Go ahead and share the link!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose<p>The Customer Support Engineer acts as the key technical bridge between the organization and external business clients utilizing digital shipping channels, APIs, and data feeds. The primary objective is threefold: keeping shipping platforms securely aligned with national customs and regulatory data standards, onboarding and technical support of external customers on core digital applications, and troubleshooting complex integration issues down to payload and log-level root causes to ensure zero business interruption.</p><br><br>Key Responsibilities<ul><li><p>Monitor national customs regulatory changes, evaluate their impact on digital shipping channels, and translate updates into technical change requests.</p><br><br></li><li><p>Lead country-level digital integration projects from technical scoping and stakeholder alignment through to testing, final execution, and sign-off.</p><br><br></li><li><p>Serve as the main point of contact for customer technical integration onboarding, guiding clients from requirements gathering through live production.</p><br><br></li><li><p>Troubleshoot complex technical integration issues daily by analyzing API request/response payloads, error codes, and application system logs.</p><br><br></li><li><p>Direct technical conversations with external client IT and operations departments to modify data streams, configurations, and connectivity.</p><br><br></li><li><p>Collaborate closely with commercial and sales teams to provide technical guidance and map specific digital shipping solutions to client trading profiles.</p><br><br></li><li><p>Act as the local technical expert on data quality, eliminating manual workarounds by driving systemic software enhancements through regional engineering channels.</p><br><br></li><li><p>Package comprehensive diagnostic summaries—including reproduction steps and impact assessments—when escalating advanced platform anomalies to regional IT teams.</p><br><br></li><li><p>Develop automated routines and scripts utilizing corporate office tools to minimize manual administration and streamline recurring reporting patterns.</p><br><br></li><li><p>Plan and deliver professional technical briefings, walkthroughs, and educational documentation to help external clients proactively align with upcoming platform updates.</p><br><br></li></ul><br>Qualifications, Experience and Competencies<ul><li><p>University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a strictly related field.</p><br><br></li><li><p>Professional fluency in both English and Arabic, with highly developed written English skills suitable for authoring external client-facing technical guidance.</p><br><br></li><li><p>Minimum of 2 years of experience in a dedicated, external-customer-facing technical support, software integration, or customer solutions environment.</p><br><br></li><li><p>Proven practical experience in API troubleshooting with a demonstrated ability to read and interpret REST/JSON and XML payloads.</p><br><br></li><li><p>Direct experience analyzing application error messages, application logs, and utilizing standard testing tools such as Postman or similar clients.</p><br><br></li><li><p>Strong working knowledge of corporate data handling tools, including relational database queries (SQL) and advanced analytical spreadsheet processing.</p><br><br></li><li><p>Solid communication competence, with a proven ability to translate complex software restrictions to business users, and commercial needs to developers.</p><br><br></li><li><p>Structural problem-solving approach focused on achieving long-term root-cause resolution over temporary issue closure.</p><br><br></li><li><p>Exceptional self-prioritization skills, showing a capacity to work independently against strict, unyielding external regulatory deadlines.</p><br><br></li><li><p>Experience or background in logistics, express shipping, or customs trade compliance frameworks is highly advantageous.</p><br><br></li><li><p>Familiarity with modern data scripting or automation languages (such as Python, JavaScript, or workflow automation engines) is considered a valuable asset.</p><br><br></li></ul><br><p><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><br><br><br><p>✨ We <strong>Deliver the Difference</strong> </p><br><br><p>✨ We <strong>Care</strong> </p><br><br><p>✨ We <strong>Grow Together</strong></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description:&nbsp;<ul><li>Develops Healthy Customer Relationship.</li><li>Acts as a Customer Advocate and point of contact.</li><li>Upsell services and products with the brand image and achieves expansion targets.</li><li>Review customer complaints and concerns and seek to improve the customer experience.</li><li>Achieve a financial target based on customer retention and products and services expansion.</li><li>Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>Conduct periodic touch points to measure customer satisfaction and product deployment levels.</li><li>Proactively review customer consumption VS purchase to help customers optimize their investment.</li><li>Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers</li><li>Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers</li><li>Work with customer to programmatically measure success &amp; operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews</li><li>Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products</li><li>Partner with internal Account team on cross-sell, up-sell and renewal opportunities</li><li>Collaborate with peers to share best practices on Adoption, Enablement &amp; Change Management</li><li>Share customer success stories &amp; related ROI</li></ul><p>Requirements:</p><br><ul><li>Demonstrated ability to negotiate contracts and close deals.</li><li>Exceptional communication and interpersonal skills.</li><li>Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.</li><li>Strong organizational skills Able to multitask, prioritize tasks.</li><li>Experienced with CRM tools</li><li>1-3 years experience as CSM, Account Manager&nbsp;or Sales roles in the tech field.</li><li>Able to speak confidently with C-level associates as well as technical personnel.</li><li>Fluent in English, verbal and written, additional languages will be a plus.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Responsibilities</strong><ul><li><p>Serve as the primary point of contact for customers seeking support, guidance, and assistance throughout their online learning experience</p><br></li><li><p>Address and resolve customers' concerns promptly, fostering a positive and supportive online learning environment</p><br></li><li><p>Respond to and resolve customers’ queries accurately and in a timely manner, via calls, emails, or chat, ensuring that all interactions are within the agreed Service Level Agreement (SLA)</p><br></li><li><p>Enhance customer satisfaction by assisting with problem solving and providing effective solutions for customers</p><br></li><li><p>Perform duties in accordance with established practices, procedures, and standards, ensuring efficiency, with minimal supervision</p><br></li><li><p>Identify customer needs and help them utilize specific features</p><br></li><li><p>Monitor customer complaints on social media platforms and reach out to provide assistance</p><br></li></ul><strong>Qualifications and Work Experience</strong><ul><li><p>Bachelor's degree in any relevant field</p><br></li><li><p>2+ years of experience in chat and email support, preferably&nbsp;in educational technology</p><br></li><li><p>Advanced level of the English language, both written and spoken</p><br></li></ul><strong>Behavioral Competencies</strong><ul><li><p>Problem-solving skills</p><br></li><li><p>Excellent communication skills</p><br></li><li><p>Flexibility</p><br></li><li><p>Analytical thinking</p><br></li><li><p>Attention to detail</p><br></li><li><p>Adaptability</p><br></li><li><p>Eagerness to learn</p><br></li><li><p>Result-oriented</p><br></li></ul><p><strong>Work Conditions</strong></p><br><ul><li><p>This position operates on a rotational shift basis, including weekends and holidays.</p><br></li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Purpose of the Role</strong><p>The Client Delivery Manager is the single point of accountability for the delivery of a major enterprise software platform to a large utility client. The role owns the client relationship day-to-day, drives contractual milestones through to formal acceptance, and protects both the delivery schedule and the commercial terms of the contract.</p><br><br><p>This is a governance and relationship role, not an engineering one. The postholder works in partnership with CTO and with a Product Manager who owns scope definition, and with Business Development Director who owns the commercial relationship above the project.</p><br><br><strong>Key Responsibilities</strong><i><strong>Client Relationship</strong></i><ul><li>Act as the client's primary point of contact for all delivery matters.</li><li>Run the weekly status meeting and issue the written status report and action log.</li><li>Maintain and actively manage the client stakeholder map - control centre engineers, IT, procurement, and the executive sponsor.</li><li>Escalate early and in writing. No issue should reach the company first from the client's side.</li></ul><i><strong>Delivery Governance</strong></i><ul><li>Own the master schedule and drive it against contractual milestones.</li><li>Maintain the RAID log (risks, assumptions, issues, dependencies) and review it weekly with the delivery team.</li><li>Coordinate FAT, SAT, UAT, training, and go-live readiness in partnership with the Technical Delivery Lead.</li><li>Chair the bi-weekly steering committee with both executive sponsors.</li></ul><i><strong>Commercial Protection</strong></i><ul><li>Drive milestone acceptance sign-offs, which are the contractual triggers for invoicing.</li><li>Enforce change control: no scope moves without a documented, priced, and signed change request.</li><li>Flag margin risk, schedule slippage, and dependency failures to the Delivery Director before they translate into cost.</li><li>Support Business Development on change order pricing and expansion opportunities.</li></ul><i><strong>Internal Coordination</strong></i><ul><li>Translate client requirements and complaints into work the engineering team can consume.</li><li>Interface with the Product Manager on scope definition and backlog priority, protecting the product roadmap from unmanaged client-specific demands.</li><li>Direct the Project Coordinator on documentation, minutes, trackers, and the invoicing pack.</li><li>Shield the engineering team from unmanaged client interruption.</li></ul><i><strong>Post Go-Live</strong></i><ul><li>Transition the account into support and SLA governance.</li><li>Identify follow-on work and hand qualified opportunities to Business Development.</li></ul><br><strong>Requirements</strong><i><strong>Essential</strong></i><ul><li>Bachelor's degree in engineering, computer science, or a related field.</li><li>Seven or more years in delivery or project management of enterprise software for large organisations.</li><li>Demonstrated experience delivering to Egyptian utility, government, or state-owned clients - including procurement culture, approval chains, and formal correspondence.</li><li>Track record of owning contractual milestones through to client acceptance and payment.</li><li>Strong technical literacy: able to read architecture diagrams, interrogate estimates, and recognise when an engineering explanation does not hold.</li><li>Fluent Arabic and English, including formal written reporting (French or German is a plus).</li></ul><i><strong>Desirable</strong></i><ul><li>Exposure to SCADA, EMS, ADMS, or OT environments in any capacity.</li><li>Familiarity with utility control centre operations.</li><li>PMP, PRINCE2, or an equivalent project management qualification.</li><li>Prior experience working with transmission or distribution utilities.</li></ul><i><strong>Attributes</strong></i><ul><li>Comfortable being the person who says no to the client.</li><li>Writes clearly and often - the paper trail is part of the job.</li><li>Curious about the technical domain without wanting to do the technical work.</li></ul><br><strong>Success Measures - First 12 Months</strong><ul><li>Milestone acceptance sign-offs obtained on or ahead of contractual dates.</li><li>Collections achieved against invoiced milestones.</li><li>Zero unpriced scope delivered.</li><li>Client escalations resolved at project level rather than escalated to executive level.</li><li>Steering committee cadence maintained without slippage.</li></ul><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> General Information <br> <br> Req # <br> WD00101857 <br> <br> Career area: <br> Sales <br> <br> Country/Region: <br> Egypt <br> <br> State: <br> Cairo <br> <br> City: <br> Cairo <br> <br> Date: <br> Friday, July 17, 2026 <br> <br> Working time: <br> Full-time <br> <br> <strong>Additional Locations</strong>:&nbsp; * Egypt - Cairo <br> <br> <br> <br> <br> <br> Why Work at Lenovo <br> <br> We are Lenovo. We do what we say. We own what we do. We WOW our customers.&nbsp;<br>Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).&nbsp;<br><br> This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.<br> <br> <br> <br> <br> <br> Description and Requirements <br> <br> <br><p>Lenovo's presence across META is experiencing significant growth, and we're looking for a driven, entrepreneurial sales professional to help accelerate our expansion across Egypt.</p><br><p>As a Client Account Manager, you'll be responsible for identifying, developing, and winning new business opportunities within Enterprise and Public Sector accounts, as well as tending to our existing accounts and valued customers. Leveraging Lenovo's portfolio of infrastructure, hybrid cloud, AI, and services solutions, you'll partner with customers to solve complex business challenges while driving sustainable revenue growth.</p><br><p>This role is ideal for a highly motivated individual who thrives on building new relationships, opening doors, and converting opportunities into long-term customer partnerships.</p><br><br><p><strong>What You'll Do</strong></p><br><ul><li>Identify, pursue, and acquire new Enterprise and Public Sector customers across Egypt.</li><li>Build and execute territory and account plans focused on driving net-new business growth.</li><li>Generate, qualify, and advance a healthy sales pipeline through proactive prospecting and market engagement.</li><li>Position Lenovo's Infrastructure, Hybrid Cloud, AI, Edge, and Services portfolio to address customer business objectives.</li><li>Engage senior business and IT stakeholders, including C-level executives, to uncover opportunities and influence decision-making.</li><li>Develop strong relationships with channel partners and ecosystem partners to increase market reach and opportunity creation.</li><li>Lead commercial discussions, manage complex sales cycles, and successfully negotiate and close business.</li><li>Achieve and exceed assigned revenue, profitability, and market-share objectives.</li><li>Maintain accurate pipeline forecasting and sales reporting.</li></ul><br><p><strong>What Makes You Successful</strong></p><br><ul><li>8-10+ years of successful B2B technology sales experience within Enterprise, Infrastructure, Cloud, Data Center, or IT Solutions environments.</li><li>Proven track record of acquiring new customers and delivering consistent revenue growth.</li><li>Experience managing opportunities valued at six- and seven-figure contract values.</li><li>Demonstrated success meeting or exceeding annual sales quotas.</li><li>Strong business development and prospecting capabilities with a hunter mentality.</li><li>Ability to engage, influence, and build credibility with senior customer stakeholders.</li><li>Excellent negotiation, presentation, and relationship-building skills. Fluent in Arabic &amp; English.</li></ul><br><p><strong>Ready to Build Something Bigger?</strong></p><br><p>Join a global technology leader where you'll have the opportunity to shape customer success, drive meaningful growth, and make a lasting impact in one of the industry's most exciting and fast-evolving markets.</p><br><br><p>Apply today and help redefine what's possible with Lenovo.</p><br><br> <br> <br> <em><span>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</span></em><br> <br> <br> <br> <br> <br> <strong>Additional Locations</strong>:&nbsp; * Egypt - Cairo <br> <br> <br> * Egypt <br> <br> * Egypt - Cairo <br> <br> <br><strong>AI PROCESSING NOTICE</strong><br>We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.<br><br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>JOB TITLE</span></strong><span><br><span>Manager, Customer Care | MAF Global Solutions | Global Solutions Egypt</span><br><strong><span>ROLE SUMMARY</span></strong><br><span>The Manager of Customer Care is responsible for the execution of customer care initiatives, operational delivery, vendor governance, and customer experience across all MAF business units. The role delivers customer care initiatives, supports technology enhancements, and manages vendor relationships in line with the Group Customer Care Policy and the strategy set by the Senior Manager of Customer Care Solutions.</span><br><strong><span>ROLE PROFILE</span></strong></span></p><br><br><ul><li><span>Execute customer care and outsourcing strategies while supporting the transformation of the contact centre operating model.</span></li><li><span>Align operational plans with business objectives and monitor customer engagement performance</span></li><li><span>Manage end-to-end vendor governance, ensuring service quality, SLA compliance, and contract adherence</span></li><li><span>Conduct audits, mystery shopping, and performance evaluations to maintain quality standards.</span></li><li><span>Oversee contact centre operations including agent lifecycle management and service desk activities.</span></li><li><span>Monitor KPIs and SLAs, leveraging customer insights (NPS, CRM data, VoC) to drive improvements.</span></li><li><span>Perform root cause analysis and implement continuous improvement initiatives across customer journeys,</span></li><li><span>Support forecasting, headcount planning, and cross-functional collaboration with Business Units and vendor.</span></li></ul><p><span><br><strong><span>REQUIREMENTS</span></strong><br></span></p><br><br><ul><li><span>Bachelor’s degree with 8+ years of experience in contact centre operations.</span></li><li><span>Strong knowledge of contact centre KPIs (NPS, CSAT, CES, SLA, FCR, etc.).</span></li><li><span>Proven experience in vendor management and outsourcing governance.</span></li><li><span>Hands-on experience with CRM systems, telephony, and customer analytics tools.</span></li><li><span>Strong analytical, organizational, and stakeholder management skills.</span></li><li><span>Excellent communication skills in English and Arabic, with GCC experience being a plus.</span></li></ul><p><span><br><strong><span>WHAT WE OFFER</span></strong><br></span></p><br><br><ul><li><span>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</span></li><li><span>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</span></li><li><span>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</span></li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>CUSTOMER SUPPORT ANALYST / ARAB/ENGLISH | EGYPT</span></span><br><strong>Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further. &nbsp;</strong><br>Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, long-awaited bucket list trip or that overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it. &nbsp;<br>&nbsp;</p><br><p>We’re hiring right now for a Customer Support Analyst - Arabic/English ! Search for #Travelport on LinkedIn and hear from our amazing team.&nbsp;<br>&nbsp;</p><br><p><strong>How you’ll make an impact:&nbsp;</strong></p><br><p>We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.&nbsp;<br>&nbsp;</p><br><p><strong>Your role in action:&nbsp;</strong></p><br><ul><li>Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues.&nbsp;</li><li>Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.&nbsp;</li><li>Identify and correctly troubleshoot all problems reported to minimize the impact on customers.&nbsp;</li><li>Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.&nbsp;</li><li>Adhere to resolution/escalation times to minimize the impact on our customers and continually strive for improved performance.</li><li>Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.&nbsp;</li><li>Report problems via our Incident Management System.&nbsp;</li><li>Monitor and track these incidents through to valid updates/resolutions.&nbsp;</li><li>Assist with identifying trends that can be used to increase customer satisfaction.&nbsp;</li><li>Ownership and commitment to problem resolution for Premier customers.&nbsp;</li><li>Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy.&nbsp;</li><li>Promote Travelport self-service options to customers including MyTravelport.</li></ul><p><strong>Could this be you?</strong></p><br><ul><li>At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment. GDS knowledge – Galileo GDS experience required.&nbsp;</li><li>Candidates with experience in other GDS systems would also be considered.&nbsp;</li><li>Experience with CETS or any other leisure tool is welcome but not required.&nbsp;</li><li>Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach.&nbsp;</li><li>Strong team player with excellent English communication skills.&nbsp;</li></ul><p>Search for #lifeattravelport &amp; #travelportGDL for our employee stories on LinkedIn!</p><br><p><strong>Your journey at Travelport starts here.</strong></p><br><p><strong>Our application process is quick, easy, and hassle-free — apply in just a few minutes!</strong></p><br><p><i>We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities.&nbsp;We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.&nbsp;</i></p><br><p><span><i><span>If you are having any technical difficulties applying for this position, please email your CV and name of role for which you are applying to talent.acquisition@travelport.com.</span></i></span></p><br><br><br> </div>