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An established and highly reputable company that fosters a positive, supportive, and healthy work environment, while providing excellent opportunities for professional development and long-term career growth that offers one of the highest salaries in the market.”<br><br>Job Description<br><br>As a Customer Support Representative, you will be the first point of contact for our customers, providing professional and timely assistance while ensuring their needs are handled with care and efficiency.<br><br>Qualifications<br><br>Graduated<br><br>military service is finished<br><br>fluency in the english language

Teleperformance<br>Position Details* Position: Technical Support Specialist* Start Date: September 9th* Work Location: Citywalk – Nasr City* Market: USA* Channel: Voice* Wave: 0━━━━━━━━━━━━━━━━━━━━━━???? Working Schedule* Working Hours: 9 Hours (including 1 hour break) Rotaional shifts between –* 3PM-4AM* Female Candidates: Latest shift ends at 2:00 AM* Days Off: One day rotational, Sunday Fixed day off━━━━━━━━━━━━━━━━━━━━━━* Training Compensation: 100% of basic salary during training period━━━━━━━━━━━━━━━━━━━━━━???? Salary & Compensation* Net Salary: EGP 19,925━━━━━━━━━━━━━━━━━━━━━━✅ Benefits* Medical Insurance up to 400K yearly (Optical & Dental included)* Social Insurance provided* Transportation provided* Discounts in multiple stores all over Egypt━━━━━━━━━━━━━━━━━━━━━━???? Job Responsibilities* Mobile Experience for technical support━━━━━━━━━━━━━━━━━━━━━━???? Required Documents* Criminal Record Certificate (FESH)* English Assessment Test

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, focused on delivering high value, innovative, and customized customer service solutions. The company designs outsourcing services tailored to each client’s unique business needs, helping them concentrate on their core operations while better serving their own customers. ETISAL International emphasizes global coverage, cultural awareness, and industry best practices to ensure high-quality service delivery. The organization is committed to transparency, flexibility, integrity, and continuous improvement, aiming to exceed client expectations. It also places strong value on human capital, advanced technologies, and first-class service standards. Role Description The English Customer Service / Morning Shift role is a full-time, hybrid position based in Cairo, Egypt, with some flexibility for working from home. The role involves handling inbound and outbound customer interactions in English via phone, email, and chat, addressing inquiries, resolving issues, and providing accurate information about products and services. Daily tasks include documenting customer interactions, updating records in CRM systems, following established procedures, and escalating complex cases to the appropriate teams when needed. The role requires maintaining high service quality, meeting performance targets, and adhering to company policies and data privacy standards. The individual will work closely with supervisors and team members to improve processes, share feedback, and support a positive customer experience during the morning shift schedule. Qualifications Strong English communication skills (spoken and written), with clear, professional, and customer-focused interaction style. Previous experience in customer service, call center, or BPO environments, preferably handling international customers. Ability to manage multiple inquiries, prioritize tasks, and work efficiently in a fast-paced, target-driven environment. Comfort with technology, including CRM systems, telephony platforms, email tools, and basic office software. Problem-solving mindset, patience, and resilience when handling challenging customer situations. Availability to work morning shifts on a full-time basis in a hybrid setup in Cairo, Egypt. Strong teamwork skills, reliability, and a commitment to service quality and continuous improvement. High school diploma or equivalent required; a university degree in business, communications, or related fields is an advantage.

About the Company<br>TP is hiring for English Account! Apply now & Start Next Week!<br>About the Role<br>Account: Handling customers who are complaining from internet issues.<br>Responsibilities<br>Handling customers who are complaining from internet issues.<br>Qualifications<br>Graduates English Level B2/C1Flexible with rotational/night shifts.<br>Required Skills<br>Graduates English Level B2/C1Flexible with rotational/night shifts.<br>Preferred Skills<br>None specified.<br>Pay range and compensation package<br>Salary: Total 19,000 NETOvernight Allowance Transportation provided across Cairo & Giza. Working Hours: Rotational Shifts Special Benefits: 195 Euros as quarterly bonus linked to productivity & performance Extra 50$ incentive based on performance<br>Equal Opportunity Statement<br>TP is committed to diversity and inclusivity.

Company Description TP Cairo EG is part of a global customer experience management organization that supports leading brands across multiple industries. The Cairo site focuses on delivering high-quality customer support services with a strong emphasis on professionalism and service excellence. Team members work in a structured environment with access to training, performance feedback, and growth opportunities. The company values clear communication, problem-solving, and a commitment to customer satisfaction. Employees are encouraged to develop their skills and advance their careers within a supportive, inclusive workplace. Role Description This is a full-time, on-site role based in New Cairo for graduates supporting an English Telecom account. The Customer Support team member will handle inbound and outbound customer inquiries, provide accurate information on telecom services, and resolve issues related to billing, plans, connectivity, and general account questions. Daily tasks include troubleshooting basic technical problems, documenting interactions in the system, and following defined procedures and service-level standards. The role involves communicating clearly in English, ensuring a positive customer experience, and escalating complex issues to specialized teams when needed. Team members are expected to follow company policies, attend scheduled shifts, participate in training, and contribute to continuous improvement of support processes. Qualifications Strong Customer Support and Customer Satisfaction skills, with a focus on empathetic and professional service. Solid Interpersonal Skills to communicate clearly, listen actively, and build rapport with diverse customers. Ability to provide Technical Support for telecom-related issues, including basic troubleshooting and guided solutions. Analytical Skills to interpret customer concerns, identify root causes, and apply appropriate resolutions. Fluency in spoken and written English suitable for handling calls and written communication. Recent graduate or equivalent education level; background in business, communications, or related fields is beneficial. Comfort working on-site in New Cairo with flexibility to work shifts, weekends, or holidays as required. Basic computer literacy, including use of CRM tools, email, and telecom-related systems. Ability to work in a team environment, follow structured procedures, and meet performance targets. Previous experience in customer service or call center environments is an advantage but not mandatory.<br><br><br>Hello, this is Youssef HR from Teleperformance.<br>Teleperformance is hiring for an English call center agent Graduates only can Working Hours: 9 Hours including 1 hour break Rotational shiftsfirst shift starts at 3 pm last shift ends at 2 am for females (optional)5 working days & 2 days off<br>BENEFITS:Salary up to 23k Net (including KPIs & bonus) KPIs collected in Euro equivalent – maximize your earning potential24/7 transportation across Cairo & Giza Quarter Bonus Up to 195 Euro Medical Insurance (up to EGP 400,000/year) + **Social Insurance Free Gym Access Exclusive discounts at stores across Egypt Clear career path after just 6 months VPN line provided Overnight allowance: EGP 1,000Door-to-door transportation for females after 11 PM (for night shifts)<br>Location: New Cairo.<br> HR: Youssef Elbohoty phone number: 01064455953

Teleperformance<br>Position Details* Position: Technical Support Specialist* Start Date: September 9th* Work Location: Citywalk – Nasr City* Market: USA* Channel: Voice* Wave: 0━━━━━━━━━━━━━━━━━━━━━━???? Working Schedule* Working Hours: 9 Hours (including 1 hour break) Rotaional shifts between –* 3PM-4AM* Female Candidates: Latest shift ends at 2:00 AM* Days Off: One day rotational, Sunday Fixed day off━━━━━━━━━━━━━━━━━━━━━━* Training Compensation: 100% of basic salary during training period━━━━━━━━━━━━━━━━━━━━━━???? Salary & Compensation* Net Salary: EGP 19,925━━━━━━━━━━━━━━━━━━━━━━✅ Benefits* Medical Insurance up to 400K yearly (Optical & Dental included)* Social Insurance provided* Transportation provided* Discounts in multiple stores all over Egypt━━━━━━━━━━━━━━━━━━━━━━???? Job Responsibilities* Mobile Experience for technical support━━━━━━━━━━━━━━━━━━━━━━???? Required Documents* Criminal Record Certificate (FESH)* English Assessment Test

Company Description TP Career is a growing organization focused on connecting talented professionals with customer-centric roles in dynamic service environments. The company emphasizes professional development, clear career paths, and supportive leadership to help team members succeed. TP Career values strong communication skills, reliable performance, and a collaborative mindset. Team members are encouraged to contribute ideas that improve service quality and operational efficiency. The organization promotes an inclusive, respectful workplace where all employees can thrive.<br>Role Description This is a full-time, on-site Customer Service Morning Account role based in Qesm 1st New Cairo. The role involves handling incoming customer inquiries, primarily via phone, in C1-level English, and providing accurate information, guidance, and issue resolution. The team member will follow established procedures, document interactions in the system, and escalate complex cases when necessary. Daily responsibilities include maintaining professional phone etiquette, supporting a positive customer experience, and meeting service-level and quality targets. The role also requires collaborating with colleagues and supervisors to improve customer satisfaction, participating in training, and adapting to updated policies or products.<br>Qualifications<br> <br>Strong customer-facing capabilities, including Customer Service and Customer Support skills. Ability to foster positive interactions and outcomes, focusing on Customer Experience and Customer Satisfaction. Professional communication skills, especially Phone Etiquette and clear spoken and written English at C1 level. Additional beneficial qualifications: problem-solving ability, patience and resilience under pressure, attention to detail in documentation, and basic computer and CRM navigation skills. Availability for morning shifts on-site in Qesm 1st New Cairo, with reliability, punctuality, and a collaborative attitude.

Location: Leven Square Mall, Garden 8, New Cairo, Egypt Job Type: Full-Time | On-Site Salary: 18,000-19,000 <br>We’re a fast-growing UK e-commerce group behind brands including Venneir, Piranha, and several other consumer brands. We’re expanding our team in New Cairo and looking for confident, professional Customer Care Specialists to support our customers across the UK.<br>This is a customer-facing role handling both inbound and outbound calls, alongside general customer support. You’ll help customers with everything from orders and deliveries to product questions, returns, account enquiries and general assistance.<br>We’re looking for people who genuinely communicate well, confident on the phone, quick to understand a customer’s problem and capable of finding the right solution while providing an excellent experience.<br>What you’ll be doing* Handle inbound calls from UK customers.* Make outbound calls to customers when follow-up or assistance is required.* Assist with orders, deliveries, shipping and tracking enquiries.* Answer product and general customer questions.* Help with returns, replacements and order issues.* Follow up with customers and resolve outstanding enquiries.* Communicate with customers by phone and through our online support systems.* Maintain accurate notes and customer records.* Work closely with our operations, fulfilment and wider customer service teams.* Take ownership of customer problems and see them through to resolution.<br>What we’re looking for* Excellent spoken English.* Excellent understanding of written and spoken English.* Confident speaking with UK customers throughout the working day.* Friendly, professional and natural telephone manner.* Strong listening and communication skills.* Ability to think independently and solve problems rather than simply follow a script.* Patient and professional when dealing with difficult situations.* Good computer skills and ability to learn new systems quickly.* Strong attention to detail and organisation.* Previous customer service, call centre, e-commerce, retail, hospitality or similar customer-facing experience is an advantage.<br>Experience supporting customers for an e-commerce business or UK/international company would be particularly valuable, but isn’t essential. Full training on our brands, products and systems will be provided.<br>What we offer* Highly competitive salary for the right candidates.* Modern office at Leven Square Mall, Garden 8, New Cairo.* Company laptop and equipment provided.* Full training provided.* Work with a growing UK e-commerce group and multiple consumer brands.* Modern and professional working environment.* Friendly, ambitious team.* Genuine opportunities for career progression.<br>This is a full-time, fully on-site position. Remote or hybrid working is not available.

<p>خبير توظيف محترف يتمتع بخبرة ثلاث سنوات في مجال الموارد البشرية.</p><p>يتميز بقدرته الفائقة على استقطاب المرشحين بدقة عبر قنوات متعددة، وإجراء عمليات فحص دقيقة للسير الذاتية وتقييمات فعّالة للمقابلات.</p><p>يمتلك مهارات تواصل ممتازة بين مختلف الأقسام، وكفاءة عالية في التنفيذ، ملتزماً بمطابقة الشركات مع أفضل الكفاءات بسرعة، وتحسين عملية التوظيف.</p>

<div><h3 data-path-to-node="1"><strong ></strong></h3></div><div ><p><strong>Role Purpose</strong></p><p>The Customer Service Gateway Advisor is responsible for executing the day-to-day operations of the Customer Service Gateway team. This role ensures regional and global standards of performance are met, delivers exceptional customer support, and proactively acquires accurate data to expedite customs clearance processes and maximize customer satisfaction.</p><strong></strong><p><strong>Key Responsibilities</strong></p><ul > <li>Manage day-to-day customer service gateway tasks to achieve regional and global operational excellence.</li> <li>Respond to all customer telephone calls and electronic inquiries promptly, providing accurate, clear, and professional information.</li> <li>Obtain accurate and up-to-date shipment details from customers via phone or email to facilitate fast customs clearance formalities.</li> <li>Execute pre-clearance procedures by extracting operational data to update customers on shipment arrivals, clearance status, and fee computations.</li> <li>Collaborate closely with internal stations and network contacts to coordinate seamless, end-to-end shipment processing.</li> <li>Liaise with customs officials on specific duty assessments, dispute resolutions, and problem shipment handling.</li> <li>Accurately scan documentation, register status checkpoints, and update internal system comments to maintain complete network visibility.</li> <li>Retrieve original shipment paperwork from warehouse facilities in a timely manner to support efficient clearance operations.</li> <li>Maintain organized, neat, and compliant physical and digital customs records for all handled shipments.</li> <li>Ensure all dispatched deliveries possess a verified Bill of Entry and a formal notification of charges.</li> <li>Monitor key performance indicators, achieve operational metrics, and actively contribute to internal quality audits.</li> <li>Investigate and recover operational issues identified through voice-of-customer channels to ensure customer delight.</li> </ul><strong><br></strong><p><strong>Qualifications, Experience and Competencies</strong></p><ul > <li>University Graduate (bachelor's degree required).</li> <li>Minimum of 2 years of professional experience in Customer Service, Logistics, Express Operations, or Customs Clearance.</li> <li>High proficiency in English language skills (both verbal and written communications).</li> <li>Proven understanding of customs clearance processes, pre-clearance documentation, and duty assessment protocols.</li> <li>Proficiency in navigating complex operational databases, customer tracking systems, and document scanning platforms.</li> <li>Excellent interpersonal and communication skills, with a focus on delivering customer delight and dispute resolution.</li> <li>Strong decision-making and analytical abilities to solve complex shipment issues under tight deadlines.</li> <li>High level of stress tolerance and self-management, maintaining composure and focus under pressure.</li> <li>Exceptional planning, organizational, and time-management skills to prioritize critical tasks effectively.</li> <li>Strong teamwork and collaborative mindset, working cooperatively across departments to achieve shared goals.</li> </ul><p><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p><span Segoe UI Emoji", sans-serif;">✨</span> We <span Cambria Math", serif;">????????????????????????????</span> <span Cambria Math", serif;">????????????</span> <span Cambria Math", serif;">????????????????????????????????????????</span> </p><p><span Segoe UI Emoji", sans-serif;">✨</span> We <span Cambria Math", serif;">????????????????</span></p><p><span Segoe UI Emoji", sans-serif;">✨</span> We <span Cambria Math", serif;">????????????????</span> <span Cambria Math", serif;">????????????????????????????????</span></p></div><div><font size="2"></font></div>

Company Description Stars For Events is an events-focused organization dedicated to delivering memorable, high-quality experiences for clients and audiences. The company specializes in planning, organizing, and promoting a wide range of events, working closely with partners, sponsors, and service providers. Team members collaborate across functions to ensure smooth execution, strong brand visibility, and engaging attendee experiences. Stars For Events values creativity, professionalism, and clear communication, offering opportunities to contribute to impactful events and grow within the events and communications field. Role Description The Public Relations Specialist at Stars For Events is a full-time, on-site role based in Alexandria, Egypt. The specialist is responsible for managing the company’s public image, drafting and distributing press releases, and developing PR campaigns that support event promotion and brand awareness. Day-to-day tasks include maintaining relationships with media outlets, coordinating interviews and press coverage, and preparing communication materials for events and corporate announcements. The role also involves monitoring media mentions, analyzing PR campaign performance, and recommending strategies to enhance visibility. The Public Relations Specialist will collaborate closely with event planners, marketing teams, and leadership to ensure consistent messaging across all channels. Qualifications Strong Public Relations and Media Relations skills, with experience building and maintaining relationships with journalists and media partners. Ability to create and manage Press Releases and other external communications tailored to diverse audiences. Excellent Communication and Strategic Communications skills, including clear writing, messaging alignment, and audience-focused storytelling. Experience in event-related PR, brand promotion, or marketing communications is highly beneficial. Bachelor’s degree in Public Relations, Communications, Marketing, Journalism, or a related field preferred. Ability to work on-site in Alexandria, Egypt, manage multiple projects, and meet deadlines in a fast-paced environment. Proficiency with basic office and communication tools; familiarity with social media platforms and monitoring tools is an advantage. Demonstrated professionalism, attention to detail, and a collaborative approach when working with internal teams and external partners.

<p><h4>Position summary</h4> <p>Promote awareness of brand image internally and externally. Develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps) for promotional events, property tours, and conferences. Prepare or edit letters, invitations, monthly and quarterly press reports, and news releases, using word processing, spreadsheet, database, or presentation software. Make updates to property website. Respond to all daily general media inquiries or refer to an appropriate spokesperson. Monitor media coverage and other external factors to identify potential or actual problem areas and opportunities. Support media relations outreach efforts and other activities to bolster the property's reputation and image in the community. Coordinate on-property visits from media, including reservations, amenities, special requests, and dining. File and update press database, digital library, and press clippings.</p> <br> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear</p><p></p>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> No related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p>We are looking for a proactive and well-organized <strong>PR Coordinator</strong> to support the planning and execution of our marketing and production projects. In this role, you'll work closely with Account Managers, Creative Directors, and external partners to coordinate vendors, locations, models, props, and logistics, ensuring every campaign runs smoothly from planning to completion.</p><p>If you enjoy building relationships, solving problems, and keeping projects on track, we'd love to have you on our team.</p><h2></h2><h2></h2><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>Bachelor's degree in Public Relations, Marketing, Business Administration, Mass Communication, or a related field.</p></li><li><p>2–4 years of experience in PR, production coordination, event management, or a marketing/advertising agency.</p></li><li><p>Strong communication and relationship-building skills.</p></li><li><p>Excellent organizational and multitasking abilities.</p></li><li><p>Ability to manage several projects and deadlines simultaneously.</p></li><li><p>Strong negotiation and problem-solving skills.</p></li></ul><ul><li><p>Experience working with vendors, influencers, talents, or production suppliers is an advantage.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Promote awareness of brand image internally and externally. Develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps) for promotional events, property tours, and conferences. Prepare or edit letters, invitations, monthly and quarterly press reports, and news releases, using word processing, spreadsheet, database, or presentation software. Make updates to property website. Respond to all daily general media inquiries or refer to an appropriate spokesperson. Monitor media coverage and other external factors to identify potential or actual problem areas and opportunities. Support media relations outreach efforts and other activities to bolster the property's reputation and image in the community. Coordinate on-property visits from media, including reservations, amenities, special requests, and dining. File and update press database, digital library, and press clippings. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Bachelor's degree from accredited university or college. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Contributions Relationship Manager is responsible for managing and developing relationships with key contributors and content suppliers across assigned markets, including Egypt, Botswana, Pakistan and other priority countries. The role supports LSEG s contributed content strategy across Real-Time and other contributed asset classes.</p> <p>The core objective of the role is to strengthen and expand the contributor base by maintaining strong relationships with existing contributors, identifying new contribution opportunities, and ensuring the breadth, quality, timeliness and competitiveness of contributed content available on the LSEG platform.</p> <p>The successful candidate will work closely with regional and global stakeholders, including Contribution Strategy Managers, Content, Product, Sales, Operations and Customer Support teams, to understand business priorities and translate them into actionable contributor engagement plans. The role will also involve monitoring competitor coverage, market developments and regulatory changes to help ensure LSEG s contributed content remains competitive and relevant for customers.</p> <p> </p> <div> <p> <b>SOME OF THE DAILY TASKS YOU WILL PERFORM:</b> </p> </div> <div> <ul> <li> <p>You will have the responsibility to build strong relationships with key market players (existing and new).</p> </li> <li> <p>Through utilizing those relationships, you will source real-time pricing contributions in all asset classes to meet local markets requirements as well as Business targets.</p> </li> <li> <p>You will collect feedback on our proposition, areas of focus and carry out some periodic market surveys.</p> </li> <li> <p>Finally, you will provide support and advice around existing contribution setups and potential improvements.</p> </li> </ul> <p> </p> <p> <b>REQUIREMENTS:</b> </p> <p>A phenomenalcator, a skilled negotiator, have at least 3 years experience of working in Financial Markets. And availability to travel when required for face to face client meetings.</p> <p> </p> <p> <b>WHAT YOU"LL BRING:</b> </p> <ul> <li> <p>Client relationship experience</p> </li> <li> <p>Good knowledge of OTC Markets with emphasis on FX/FI asset classes</p> </li> <li> <p>Proficiency in written and oral for both English and French languages, and a working knowledge of Arabic Language</p> </li> <li> <p>Excellent knowledge of Microsoft Office suite, with an emphasis on Excel functions/Analytics.</p> </li> <li> <p>Excellent networking skills and an ability to build relationships</p> </li> <li> <p>Strong interpersonal communication skills, ability to converse at all levels in an organization and across diversity of cultures.</p> </li> <li> <p>Ability to self-manage own work for multiple projects, constantly re-assessing priorities to meet deadlines</p> </li> <li> <p>Proactive, positive, with a natural instinct to help and dedication to find solutions where they are not obvious</p> </li> <li> <p>A willingness to learn and share knowledge regionally and globally</p> </li> </ul> <p> </p> <p> <b>ADDITIONAL DESIRABLE SKILLS:</b> </p> <ul> <li> <p>Knowledge of programming languages such as Python, Java, VBA.</p> </li> <li> <p>Ability to withstand pressure</p> </li> </ul> <p> </p> <p> <b>WHAT WE OFFER:</b> </p> <p>We're proud to offer a working culture that supports growth, balance, and purpose:</p> <p>Hybrid and flexible working arrangements.<br>A welcoming, inclusive culture backed by Employee Networks.<br>A competitive referral bonus program.<br>Access to private healthcare, wellness support, and pension contributions.<br>Professional development opportunities and learning resources.<br>Paid volunteer time to support causes that matter to you.<br>A team that values your input and supports your goals.<br> <br>We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!</p> <p> <br> </p> </div> <p> </p> <p> <b>Career Stage:</b> </p>Senior Associate<p> </p> <p> <b>London Stock Exchange Group (LSEG) Information:</b> </p> <p>Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.</p> <p> </p> <p>LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.</p> <p> </p> <p>Our purpose is the foundation on which our culture is built. Our values of <b>Integrity, Partnership</b>, <b>Excellence</b> and <b>Change</b> underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.</p> <p> </p> <p>Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.</p> <p> </p> <p>We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.</p> <p> </p> <p>You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.</p> <p> </p> <p>LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.</p> <p> </p> <p>Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, <u>your rights and how to contact us as a data subject</u> <u>.</u> </p> <p> </p> <p>If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Microsoft 365 Adoption &amp; Change Management Consultant is responsible for the end-to-end planning, design, and delivery of adoption and change management programmes that maximize the value of Microsoft 365 and Microsoft 365 Copilot deployments.<br> You will take ownership of driving organizational readiness, user adoption, change enablement, training, and value realization to ensure Microsoft 365 investments deliver measurable business outcomes across enterprise and public sector organizations.<br> This is a hands-on consulting role focused on delivery: translating business transformation objectives into structured change management programmes, owning the adoption lifecycle, and ensuring Microsoft 365 and Copilot solutions achieve sustainable user adoption, behavioral change, and measurable productivity improvements.<br> Responsibilities: Adoption Strategy &amp; Readiness Conduct organizational and change readiness assessments to identify stakeholder needs, user personas, adoption barriers, and high-value business use cases.<br> Facilitate leadership workshops to define Microsoft 365 and Copilot vision, business objectives, success metrics, and phased adoption roadmaps.<br> Develop adoption strategies aligned with organizational goals and digital transformation initiatives.<br> Change Management &amp; Communications Design and deliver structured change management programmes using recognized methodologies such as Prosci ADKAR.<br> Develop stakeholder engagement plans, executive sponsorship strategies, communications plans, and resistance management activities.<br> Drive organizational change initiatives that promote successful adoption of Microsoft 365 and Copilot capabilities.<br> Enablement &amp; Training Design and deliver role-based training programmes, workshops, learning paths, and user enablement initiatives tailored to different business personas.<br> Develop Microsoft Viva Learning content and learning experiences to support continuous adoption.<br> Establish, train, and manage Microsoft 365 and Copilot Champions Networks to encourage peer learning and sustained user engagement.<br> Value Realization &amp; Adoption Analytics Monitor adoption and usage using Microsoft 365 Admin Center, Microsoft 365 usage analytics, Microsoft 365 Copilot analytics, and Viva Insights.<br> Develop executive dashboards and adoption reports to measure user engagement, productivity improvements, and business outcomes.<br> Analyze adoption metrics and user feedback to recommend continuous improvements to enablement strategies, communications, and solution configurations.<br> Partner with technical consultants to translate adoption insights into enhancements across Microsoft 365 solutions.<br> Client Advisory &amp; Stakeholder Collaboration Act as a trusted advisor by helping organizations maximize the business value of Microsoft 365 and Microsoft 365 Copilot investments.<br> Collaborate closely with Copilot &amp; AI Productivity, Collaboration &amp; Content, Data Security &amp; Compliance, Endpoint &amp; Identity, and Power Platform consultants to deliver integrated Microsoft 365 transformation programmes.<br> Conduct executive briefings, adoption workshops, change planning sessions, and value realization reviews with client stakeholders.<br> Our Culture &amp; Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity.<br> We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence.<br> All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.<br> Hands-on experience designing and delivering Microsoft 365 adoption, change management, and user enablement programmes.<br> Strong understanding of Microsoft 365 workloads, Microsoft 365 Copilot, and digital workplace transformation initiatives.<br> Practical experience applying structured change management methodologies such as Prosci ADKAR or equivalent frameworks.<br> Experience developing organizational change strategies, stakeholder engagement plans, executive sponsorship programmes, and communication plans.<br> Experience designing and delivering role-based training programmes, workshops, learning paths, and Champions programmes.<br> Experience utilizing Microsoft Viva Learning and other Microsoft 365 learning platforms to support user adoption.<br> Experience measuring Microsoft 365 adoption using Microsoft 365 usage analytics, Microsoft 365 Copilot analytics, and Viva Insights.<br> Ability to develop adoption dashboards, executive reports, value realization frameworks, and success metrics.<br> Strong facilitation, workshop delivery, executive communication, stakeholder management, and business consulting skills.<br> Ability to translate organizational objectives into scalable adoption and change management programmes.<br> Produce adoption strategies, change management plans, communication plans, training materials, executive presentations, adoption dashboards, operational documentation, and knowledge transfer artefacts.<br> 5+ years of hands-on experience delivering technology adoption, organizational change management, or Microsoft 365 transformation programmes, including Microsoft 365 and ideally Microsoft 365 Copilot deployments.<br> Bachelor's degree in Business Administration, Information Technology, Organizational Development, Human Resources, Communications, or a related field (or equivalent practical experience).<br> Certifications (Preferred) - Prosci Change Management Certification, Microsoft 365 Fundamentals (MS-900), Microsoft 365 Copilot-related Microsoft certifications Additional organizational change management or Microsoft certifications are advantageous.<br> Must be fluent in English.<br> Working proficiency in Arabic is highly desirable.<br> Location: MENA region, with flexibility to support client engagements across Saudi Arabia, UAE, Kuwait, Bahrain, Jordan, Iraq, Egypt, and Sudan.<br> Engagement: Full-time, with ownership of Microsoft 365 adoption, change management, user enablement, and value realization programes across enterprise and public sector clients.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Strengthened evidence-based disaster risk reduction and resilience efforts in the Arab region through the production of high-quality research, analysis, knowledge products, and technical inputs that support the implementation of the Sendai Framework and related regional priorities.<br> Work Location<br>Home Based<br> Expected duration<br>15 Aug 2026 - 14 Jan 2027<br> Duties and Responsibilities<br>Created in December 1999, the United Nations Office for Disaster Risk Reduction (UNDRR) is the designated focal point in the United Nations system for the coordination of efforts to reduce disasters and to ensure synergies among the disaster reduction activities of the United Nations and regional organizations and activities in both developed and less developed countries. Led by the United Nations Special Representative of the Secretary-General for Disaster Risk Reduction (SRSG), UNDRR has over 160 staff located in its headquarters in Geneva, Switzerland, and in regional offices. Specifically, UNDRR guides, monitors, analyses and reports on progress in the implementation of the Sendai Framework for Disaster Risk Reduction 2015-2030, supports regional and national implementation of the Framework and catalyzes action and increases global awareness to reduce disaster risk working with UN Member States and a broad range of partners and stakeholders, including civil society, the private sector, parliamentarians and the science and technology community. This consultancy position is recruited by the United Nations Office for Disaster Risk Reduction (UNDRR), Regional Office for Arab (ROAS). The consultant will be reporting to the Deputy Chief of Office. Duties and Responsibilities Under the direct supervision of the Regional Office and in close coordination with relevant technical teams, the Research Assistant will support the development of analytical products and knowledge outputs related to disaster risk reduction (DRR), resilience, climate action, and sustainable development in the Arab region. The consultant will undertake the following tasks: 1. Research and Analysis o Conduct desk reviews and literature research on disaster risk reduction, resilience, climate adaptation, risk governance, disaster loss data, financing for DRR, early warning systems, and related thematic areas. o Compile, review, and synthesize data, reports, policies, and technical documentation from national, regional, and international sources. o Support analytical work related to the implementation and monitoring of the Sendai Framework for Disaster Risk Reduction and its linkages with the Sustainable Development Goals (SDGs) and climate agendas. o Prepare background papers, briefing notes, concept notes, analytical summaries, and research inputs for regional initiatives and technical products. o Support emerging priorities related to disaster risk reduction, resilience-building, and regional cooperation. 2. Regional Assessment Report (RAR) o Support the preparation and drafting of the Regional Assessment Report, including data collection, validation, and analysis. o Contribute to the design and implementation of surveys and questionnaires, and analyze results to inform evidence-based reporting and recommendations. o Contribute to drafting report sections, case studies, country profiles, charts, tables, and supporting analytical content. o Review and verify references, citations, data sources, and factual accuracy of report content. 3. Knowledge Management and Technical Support o Support the development, organization, and maintenance of knowledge products, databases, and information repositories. o Identify, document, and analyze good practices, lessons learned, and regional case studies to inform disaster risk reduction and resilience-building efforts o Develop presentations, technical briefs, talking points, and meeting materials. o Provide research and substantive support for workshops, consultations, webinars, and regional meetings. 4. Editing, Review, and Quality Assurance o Undertake technical and editorial reviews of publications, reports, and knowledge products to ensure accuracy, consistency, and quality of content. o Provide editorial and quality assurance support for reports, guidance notes, and communication materials, ensuring clarity, coherence, and alignment with organizational standards. o Support multilingual knowledge management and communication efforts by reviewing translations and maintaining consistency of technical terminology across English and Arabic publications. The expected deliverables are: 1. Research papers, briefing notes, analytical summaries, technical background documents, knowledge products, presentations, workshop materials, and editorial reviews prepared and delivered in accordance with agreed timelines. 2. Contributions to the Regional Assessment Report and related follow-up activities provided through data collection, analysis, drafting, quality assurance, and coordination support.<br> Qualifications/special skills<br>• Advanced university degree in disaster risk reduction, public policy, international development, economics, environmental studies, climate change, geography, or a related field is required. • A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. • At Least 5 years of work experience in research and analytical experience in disaster risk reduction, resilience, climate change, sustainable development, or related areas is required; • Experience in national policy development related to disaster risk reduction, climate change adaptation, or sustainable development is required; • Experience in research and analysis and academic writing is desirable; • Experience in integrating gender, disability and human mobility considerations and into Disaster Risk Reduction frameworks and initiatives is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, Fluency in spoken and written Arabic and English is required. Knowledge of another official UN secretariat language is desirable. The official United Nations Secretariat languages: Arabic, Chinese, English, French, Russian and Spanish.<br> Additional Information<br>Due to the high volume of applications received, only successful candidates will be contacted.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

Company Description e Clerx is a productized services company that combines skilled talent, advanced technology, and deep domain expertise to help clients achieve stronger business outcomes. The organization focuses on delivering high-quality technology, data analytics, and process management services across diverse industries. Its mission is to set a high benchmark for client service and measurable success, building long-term partnerships based on trust and performance. With a vision to be the innovation partner of choice, e Clerx invests in continuous improvement and cutting-edge solutions that support both client growth and employee development. Role Description The Real Time Management Workforce Management Specialist is a full-time, on-site role based in Cairo. This role is responsible for monitoring live contact center and operational performance, ensuring staffing levels match incoming volume and service level targets throughout the day. The specialist will track intraday metrics, manage schedule adherence, make real-time adjustments such as reforecasting, skill changes, and break reallocations, and communicate impacts to relevant stakeholders. Daily activities include coordinating with operations leaders, updating workforce management tools, generating intraday performance reports, and recommending actions to minimize service disruptions. The role also involves identifying trends in demand and occupancy, supporting continuous improvement initiatives, and ensuring compliance with internal policies and client expectations. Qualifications Workforce management expertise, including real-time monitoring, intraday management, and schedule adherence oversight. Strong analytical and reporting skills, with the ability to interpret data, track KPIs, and produce clear operational insights. Proficiency with workforce management tools and contact center platforms (e.g., WFM software, ACD systems, dashboards). Effective communication and stakeholder management skills to coordinate with operations, leadership, and support teams. Ability to work in a fast-paced environment, prioritize tasks, and make timely decisions under pressure. Attention to detail and problem-solving capabilities to identify root causes and propose practical solutions. Relevant experience in contact center operations, service delivery, or workforce management is highly beneficial. Bachelor’s degree in business, statistics, operations management, or a related field, or equivalent practical experience. Comfort working on-site in Cairo and collaborating with diverse, cross-functional teams.