وظائف أخصائي توظيف - القاهرة مصر

About The Role<br><br>At Octane Solutions, our Data Entry Specialists play a critical role in maintaining accurate, organized, and up-to-date business data. As a Data Entry Specialist, you will be responsible for entering, reviewing, and maintaining information across internal systems and databases. You will work closely with different teams to ensure data accuracy, support daily operations, and maintain high-quality records.<br><br>What You'll Be Doing<br><br>Accurately enter and update customer, operational, and business data into internal systems and databases. Review and verify information to ensure accuracy, completeness, and consistency. Maintain organized records and ensure data is updated in a timely manner. Identify and correct data entry errors or inconsistencies. Support the preparation, updating, and maintenance of reports and spreadsheets. Work closely with internal teams to collect, verify, and update required information. Handle large volumes of data while maintaining a high level of accuracy and attention to detail. Follow established data management processes, policies, and quality standards. Maintain confidentiality and ensure sensitive business information is handled appropriately. Support other administrative and operational tasks related to data management when required.<br><br>Key Areas of Ownership<br><br>Data Entry & Data Accuracy Data Verification & Quality Control Database & Record Management Microsoft Excel & Google Sheets Reporting & Documentation Administrative & Operational Support Attention to Detail & Process Compliance<br><br>What We're Looking For<br><br>1–2 years of experience in Data Entry, Administration, Operations, or a related field. Strong attention to detail with excellent accuracy and consistency. Good verbal and written communication skills in both Arabic and English. Comfortable working with Microsoft Excel, Google Sheets, and other data management tools. Strong organizational and time-management skills. Ability to handle repetitive tasks while maintaining a high level of concentration and accuracy. Ability to work independently and meet deadlines in a fast-paced environment. A proactive mindset with strong problem-solving and follow-up skills.<br><br>If you’re detail-oriented, organized, and excited to join a fast-growing company, we’d love to hear from you.<br><br>Send us your updated resume to hr@octane-tech.io with the subject line "Data Entry Specialist – Cairo".

Job Purpose <br>The Regional Accounts Receivable Specialist will manage revenue collection, dealer/distributor billing, electronic invoicing compliance, and payment reconciliation processes across Egypt and expanded regional MENA markets. This role ensures timely collections across direct B2C subscriptions, B2B commercial accounts (hotels, cafes, real estate developments), and third-party distribution partners, supporting cash flow while adhering to local and regional tax regulations (e.g., ETA E-Invoicing in Egypt, ZATCA in KSA, UAE VAT and regional VAT). <br>Key Responsibilities Billing & Revenue Accounting:<br>Prepare, process, and issue accurate tax invoices to B2B clients, corporate accounts, and commercial distribution partners across regional markets. Manage compliance with local electronic invoicing systems, including the Egyptian Tax Authority (ETA) E-Invoicing portal and regional equivalents (e.g., KSA ZATCA, UAE VAT, etc.). Reconcile daily payment gateway collections (digital subscriptions, credit card transactions, digital wallets) across multiple currencies against subscriber activation records. Manage customer refunds for B2C customers in coordination with Call Center team.<br>Collections & Debt Management:<br>Monitor regional Accounts Receivable aging reports continuously and actively pursue overdue multi-country B2B and commercial balances. Resolve cross-border billing queries, payment discrepancies, and short payments in coordination with Customer Care and Sales teams. Perform credit evaluations for regional commercial entities seeking corporate packages. <br>Reconciliation & Reporting:<br>Reconcile sub-ledgers against the general ledger across multiple regional entities during month-end closing procedures. Account for dealer commissions, channel partner holdbacks, FX gains/losses, and multi-bank transaction fees. Prepare weekly and monthly AR status reports, aging schedules, and cash collection forecasts for senior regional leadership. <br>Compliance & Audit:<br>Ensure compliance with Egyptian Accounting Standards (EAS), IFRS, local tax regulations across regional operations, internal financial controls, and regional governance practices. Coordinate with internal and external auditors during periodic reviews by providing supporting schedules and proof of receipts across all assigned territories. <br>Qualifications & Key Requirements:Education Bachelor’s degree in Accounting, Finance, or a relevant field. Experience3–5 years of AR experience in Media, Telecom, Saa S, or Subscription/B2C services, preferably handling regional (MENA) operations. Systems Expertise Hands-on experience with Enterprise ERP systems (Oracle, SAP, or Microsoft Dynamics). Proficiency in the ETA E-Invoicing Portal and familiarity with regional e-invoicing/tax portals. Skills Advanced Microsoft Excel (Pivot tables, VLOOKUP/XLOOKUP, financial modeling). Detail-oriented with strong analytical and problem-solving abilities. Languages Fluent in Arabic and professional proficiency in English. <br>Preferred Competencies Deep understanding of high-volume digital payment reconciliations across regional payment gateways, multi-currency processing, digital wallets, and direct debits. Strong negotiation and cross-cultural interpersonal skills for regional corporate collections. Solid knowledge of cross-border withholding tax (WHT) and regional VAT frameworks.

Position Overview<br>We are looking for an experienced Regional Accounts Payable Specialist to join our Finance team in Cairo. In this role, you will manage end-to-end accounts payable operations across multiple regional entities, ensure precise cross-border and local invoice processing, maintain strategic vendor relationships, and enforce strict adherence to internal financial controls and multi-jurisdictional financial/tax regulations.<br>Key Responsibilities<br>· Regional Invoice & Payment Processing:<br>o Process and record daily vendor invoices, local expenses, and petty cash transactions across multiple MENA operating units in accordance with regional accounting standards.o Perform three-way matching (Purchase Order, Receiving Report, Vendor Invoice) prior to multi-entity payment executions.o Schedule and execute routine vendor payments via international and electronic banking platforms, checks, or transfers while maintaining dual-authorization protocols.o Process cross-border employee expense reports, ensuring compliance with travel and expenditure policies.<br>· Regional Vendor Management & Reconciliation:<br>o Maintain centralized vendor master records and onboard regional and international suppliers.o Perform monthly supplier statement reconciliations and resolve cross-border payment discrepancies promptly.o Serve as the primary regional point of contact for vendor inquiries regarding payment status, disputes, or account adjustments.<br>· Tax & Cross-Border Compliance:<br>o Ensure strict adherence to regional tax laws, including calculation and filing of Withholding Tax (WHT) and Value Added Tax (VAT) on AP transactions across target MENA operating countries.o Collect, verify, and archive regional tax clearance documents, commercial registers, and tax cards from international and local vendors.o Assist in internal, external, and cross-border audit preparations by providing complete AP documentation and audit trails.<br>· Financial Reporting & Month-End Close:<br>o Prepare consolidated regional AP aging reports and perform monthly GL (General Ledger) accounts reconciliations across entities.o Calculate and record accruals for unbilled goods and services at month-end across regional business units.o Support the Regional Finance Manager in cash flow forecasting by providing scheduled payment requirements and multi-currency cash needs.<br>Qualifications & Requirements<br>· Education: Bachelor’s degree in Accounting, Finance, or a related discipline.· Experience: 3–5 years of dedicated Accounts Payable experience in a regional or multi-entity setup, preferably within media, broadcasting, retail, or fast-paced multinational environments.· Systems Expertise: Hands-on experience with multi-currency Enterprise ERP systems (e.g., Oracle EBS, SAP, or Microsoft Dynamics GP) and advanced proficiency in MS Excel. · Tax Knowledge: Strong operational knowledge of regional financial structures and Egyptian tax laws, MENA region Tax laws particularly WHT and VAT requirements.· Skills: Excellent numerical accuracy, strong attention to detail, vendor negotiation capabilities, and strong organizational skills.· Languages: Business fluency in both Arabic and English (written and verbal).

<p><strong>About the Role</strong></p><p>We are looking for a Senior Social Media &amp; Growth Marketing Specialist to lead our organic and paid growth across key digital channels. You will own the strategy and execution for social media, performance campaigns, and growth experiments that drive brand awareness, lead generation, and course enrollments in KSA and Egypt.</p><p>This role is ideal for someone who combines creative content skills with data-driven growth thinking, and who is passionate about improving how people learn online.</p><p>Key Responsibilities</p><p><strong>Social Media Strategy &amp; Execution</strong></p><ul><li><p>Develop and own the social media strategy for KSA and Egypt across platforms such as Instagram, TikTok, X (Twitter), LinkedIn, Facebook, and YouTube.</p></li><li><p>Plan and manage the content calendar, ensuring consistent, high-quality posts aligned with product launches, campaigns, and key academic / market moments.</p></li><li><p>Create and oversee engaging content (posts, stories, Reels, short-form videos, carousels) tailored to local markets and learner personas.</p></li><li><p>Monitor community conversations, respond to comments and messages, and manage social media communities to build strong brand loyalty and advocacy.</p></li></ul><p><strong>Growth Marketing &amp; Performance</strong></p><ul><li><p>Design and run growth experiments (A/B tests on creatives, audiences, landing pages, funnels) to improve acquisition, activation, and retention.</p></li><li><p>Plan, launch, and optimize paid campaigns across Meta Ads, TikTok Ads, Google Ads, and other relevant platforms.</p></li><li><p>Collaborate with product and sales teams to build acquisition funnels for lead generation, demo bookings, and course enrollments.</p></li><li><p>Work with designers, content creators, and product marketers to build high-performing creatives and landing pages.</p></li></ul><p><strong>Analytics &amp; Reporting</strong></p><ul><li><p>Define and track key KPIs such as CPL, CAC, CTR, conversion rate, ROAS, engagement rate, follower growth, and retention metrics.</p></li><li><p>Use tools like Google Analytics, platform insights, and marketing dashboards to measure performance and identify growth opportunities.</p></li><li><p>Produce clear weekly and monthly reports with insights, learnings, and recommendations to leadership.</p></li></ul><p><strong>Brand &amp; Market Localization</strong></p><ul><li><p>Ensure all content and campaigns are localized for audiences in KSA and Egypt (language, culture, tone, timing, and channels).</p></li><li><p>Conduct ongoing market and competitor research to spot trends in e‑learning, social media formats, and learner behaviors.</p></li><li><p>Partner with internal stakeholders (sales, academic / content, product) to ensure messaging is consistent, accurate, and compelling.</p></li></ul><p></p><p><strong>Requirements</strong></p><p>&nbsp;</p><ul><li><p>5–6+ years in social media and/or growth / performance marketing</p></li><li><p>Experience in e‑learning, EdTech, education, or digital products is a plus</p></li><li><p>Proven results growing audiences and revenue via social and paid campaigns</p></li><li><p>Strong knowledge of Meta, TikTok, LinkedIn, YouTube, X, Snapchat, and analytics tools</p></li><li><p>Experience running and reporting on multi-channel campaigns (organic + paid)</p></li><li><p>Excellent Arabic and good English copywriting</p></li><li><p>Strong project management and cross-team collaboration skills<br>Creative mindset with a keen eye for detail and design.</p></li><li><p>Ability to collaborate effectively with cross-functional teams and external partners.</p></li><li><p>Up-to-date knowledge of the latest trends and best practices in social media and digital marketing.</p></li><li><p>Self-motivated, proactive, and results-oriented with a passion for continuous learning.</p></li></ul><p>Nice to Have</p><ul><li><p>Experience with KSA and Egyptian markets</p></li><li><p>Knowledge of CRM / marketing automation tools (for example, HubSpot, Mailchimp)</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">- 2+ years of workplace health &amp; safety (WHS) related field experience At Amazon, we are committed to ensuring our associates have a safe and healthy workplace through continuous improvements and effective accident prevention. As our operations continue to evolve in a demanding work environment, we are seeking a dedicated Workplace Health and Safety (WHS) Specialist to help protect all employees from health and safety risks and damage. The ideal candidate will put safety standards into practice, lead projects to raise safety awareness, and support management's efforts to ensure compliance with all program expectations and applicable regulations. With your proactive approach, you will help drive a safety culture by conducting regular audits, managing safety metrics, and providing guidance on safety-related processes across our 3P operations. You will play a crucial advisory role for associates and managers while helping investigate accidents, near misses and incidents to determine root causes and implement preventive measures.<br> <br>Key job responsibilities<br> Conduct regular site visits across dark stores to evaluate safety conditions in fast-paced, high-throughput environments, providing practical recommendations to reduce risk and improve operational safety.<br> Perform risk assessments and safety audits covering in-store operations, rider activities, material handling, and equipment usage, ensuring compliance with local regulatory requirements. <br> Monitor, analyze, and report on safety performance metrics, incident data, and leading indicators, identifying trends and prioritizing risk areas within quick-commerce operations.<br> Support the implementation of new safety controls, procedures, and mitigation measures tailored to dark store layouts, rapid picking processes, and rider dispatch activities.<br> Ensure compliance with Amazon supply chain, WHS, and third-party safety policies, as well as applicable local and regional regulations across assigned countries.<br> Lead and participate in daily/weekly safety briefings, stand-ups, and safety discussions with operations teams and third-party partners to reinforce safety expectations in high-tempo environments<br> Support incident, near-miss, and serious injury investigations, ensuring timely reporting, accurate documentation, root cause analysis, and corrective action tracking.<br> Support safety training completion for associates, riders, and third-party partners, and verify training effectiveness through observations, audits, and engagement.<br> Attend and actively contribute to regional and cross-functional WHS meetings, representing quick-commerce safety risks, trends, and priorities.<br> Own and drive country or regional WHS continuous improvement projects related to quick-commerce operations, extending beyond individual scope where required.<br> Act as an onboarding buddy for new WHS team members, supporting their integration into dark store and third-party safety operations.<br> Serve as a WHS Manager proxy when required, fulfilling assigned standard work and supporting operational continuity.</div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">- Bachelor's degree or equivalent, or 1+ years of demonstrating safety standards experience<br>- Experience managing projects and working independently<br>- Can communicate effectively with all levels of the organization<br>- Bachelor s degree in occupational health and safety or Engineering/Science bachelor s degree<br><br></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're hiring a Logistics Program / Project Management Specialist to lead projects that keep our supply chain running smoothly. If you're a strategic thinker who loves coordinating teams, managing timelines, and delivering results, this role offers the impact and autonomy you're looking for.</p><p>What will you do?</p><ul><li>Lead logistics projects from planning through execution, ensuring efficient delivery of goods and services</li><li>Create detailed project plans that define timelines, resources, milestones, and success metrics</li><li>Bring together cross-functional teams to align priorities and drive seamless project delivery</li><li>Proactively identify and mitigate risks to protect project outcomes and supply chain operations</li></ul><p>What are the key skills we are looking for?</p><ul><li>Change Management advanced level; leading teams through process transitions and operational shifts</li><li>Collaboration advanced level; aligning cross-functional stakeholders to achieve shared project goals</li><li>Defining Project Objectives advanced level; translating business needs into clear, actionable project scopes</li><li>Influencing Skills advanced level; driving buy-in and alignment across diverse teams and leadership</li><li>Project Leadership advanced level; guiding teams to deliver complex logistics initiatives on time</li><li>Project Planning advanced level; building detailed roadmaps with timelines, resources, and dependencies</li><li>Project Risk Management advanced level; proactively identifying and mitigating threats to project delivery</li><li>Supply Chain Risk Management advanced level; safeguarding continuity across logistics operations</li></ul><p>What qualifications will make you successful?</p><ul><li>Strategic mindset with the ability to balance big-picture thinking and detailed execution</li><li>Excellent communication skills that foster trust and alignment across all organizational levels</li><li>Proactive problem-solver who continuously seeks ways to improve processes and outcomes</li><li>Comfortable working independently while providing guidance and support to team members</li></ul><p>What's in it for me?</p><ul><li>Direct impact on supply chain efficiency and organizational success</li><li>Autonomy to manage your work and make decisions within your area of expertise</li><li>Collaborative culture that values your professional judgment and strategic contributions</li><li>Opportunities to mentor others while continuing to grow your own leadership capabilities</li></ul><p>Bring your project management expertise to a team that's ready to support your success apply today!</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Change Management advanced level; leading teams through process transitions and operational shifts</li><li>Collaboration advanced level; aligning cross-functional stakeholders to achieve shared project goals</li><li>Defining Project Objectives advanced level; translating business needs into clear, actionable project scopes</li><li>Influencing Skills advanced level; driving buy-in and alignment across diverse teams and leadership</li><li>Project Leadership advanced level; guiding teams to deliver complex logistics initiatives on time</li><li>Project Planning advanced level; building detailed roadmaps with timelines, resources, and dependencies</li><li>Project Risk Management advanced level; proactively identifying and mitigating threats to project delivery</li><li>Supply Chain Risk Management advanced level; safeguarding continuity across logistics operations</li><li>Strategic mindset with the ability to balance big-picture thinking and detailed execution</li><li>Excellent communication skills that foster trust and alignment across all organizational levels</li><li>Proactive problem-solver who continuously seeks ways to improve processes and outcomes</li><li>Comfortable working independently while providing guidance and support to team members</li></ul><p></p></section>

Role Summary<br>The Delivery Specialist is responsible for coordinating and monitoring the delivery and distribution of products to ensure business requirements are met efficiently and cost-effectively. The role supports day-to-day logistics operations, shipment planning, vehicle utilization, inventory control, and delivery documentation.<br>Key Responsibilities:<br>Coordinate and monitor the delivery and distribution of products. Ensure goods are delivered, received, and recorded accurately and on time. Support daily logistics and transportation operations. Plan and schedule deliveries based on operational requirements. Evaluate transportation options to support efficient and cost-effective delivery. Coordinate vehicle and truck requirements according to delivery schedules. Monitor inventory quantities, quality, and availability against records. Prepare and maintain delivery documents, reports, and operational records. Update and verify delivery-related data in company systems. Support data collection and analysis to improve operational reporting and decision-making. Coordinate with relevant internal teams to ensure smooth delivery operations. Identify opportunities to improve delivery processes and operational efficiency. Ensure compliance with company policies, procedures, quality standards, and health and safety requirements.<br>Required Skills & Competencies:<br>Strong planning and organizing skills. Good communication and coordination skills. Data collection and analysis. Strong computer and Microsoft Office skills. Knowledge of vehicle planning and work scheduling. Good numerical and reporting skills. Understanding of logistics, transportation, inventory, and storage processes. Strong attention to detail, accountability, and ability to meet deadlines.<br>Preferred Profile:<br>2–4 years of relevant experience in Logistics, Delivery Operations, Transportation, Supply Chain, or a related field. Sound understanding of operational procedures and delivery processes. Ability to work in a fast-paced environment and coordinate multiple delivery activities. Strong focus, persistence, problem-solving skills, and attention to detail.<br><br>???? Location: Alexandria, Egypt

Company Description Pekin Pharma Group Limited is a pharmaceutical company focused on manufacturing, international partnerships, and market expansion. The company collaborates with global pharmaceutical organizations to develop and distribute high-quality pharmaceutical products across multiple markets. Pekin Pharma emphasizes strategic growth, supporting partners with reliable and scalable solutions that strengthen their presence in target regions. Team members contribute to projects that enhance product quality, operational efficiency, and market accessibility. The organization values collaboration, compliance, and innovation in all areas of its work. Role Description The Pharmaceutical Specialist is a full-time, on-site role based in New Cairo. This position involves overseeing and supporting pharmaceutical operations, including coordination with manufacturing teams to ensure adherence to quality standards and Good Manufacturing Practice (GMP). The role includes reviewing and updating product documentation, assisting in laboratory-related activities, and monitoring compliance with regulatory and safety requirements. The specialist will collaborate with sales and business teams to provide technical product support, respond to customer inquiries, and contribute to market expansion initiatives. Daily activities also include data analysis, reporting, participation in cross-functional meetings, and continuous improvement of processes and practices. Qualifications Strong knowledge and practical experience in Pharmacy and Pharmaceuticals to support product development, quality, and regulatory compliance. Demonstrated understanding of Good Manufacturing Practice (GMP) standards and their application in pharmaceutical manufacturing environments. Laboratory skills, including handling equipment, following protocols, and accurately documenting test results and observations. Sales-related skills, such as product knowledge, customer engagement, and the ability to support commercial teams with technical information. Bachelor’s degree or higher in Pharmacy, Pharmaceutical Sciences, or a related field. Attention to detail, strong analytical and problem-solving abilities, and proficiency in using basic office and data management software. Effective communication skills, ability to work collaboratively in cross-functional teams, and willingness to operate in an on-site setting in New Cairo. Previous experience in a pharmaceutical manufacturing or quality environment is preferred; familiarity with international regulatory standards is an advantage.

Company Description Outgreens, founded in 2016, is a growing waste management company dedicated to addressing key environmental challenges in Egypt. The organization focuses on reducing waste, minimizing pollution, and limiting the unnecessary use of finite natural resources. Outgreens works with communities and businesses to implement practical, sustainable solutions that improve environmental outcomes. The company offers opportunities for team members to contribute directly to environmental protection while building their professional skills in a mission-driven setting.<br>Role Description The Environmental Specialist is a full-time, on-site role based in El Maadi El Gadida. The role involves assessing waste streams, monitoring environmental impact, and supporting the implementation of waste reduction and recycling initiatives. The Environmental Specialist will prepare reports, maintain accurate records, and contribute to compliance with local environmental regulations and standards. Daily tasks include conducting site inspections, coordinating with operations teams, and recommending improvements to processes that reduce pollution and resource use. The role also includes engaging with internal stakeholders and external partners to promote environmental awareness and best practices.<br>Qualifications<br> Experience in environmental science, environmental engineering, or a related field, with knowledge of waste management principles and pollution prevention. Ability to conduct environmental assessments, analyze data, and prepare clear technical reports and documentation. Familiarity with relevant Egyptian environmental regulations, standards, and permitting requirements. Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a field-based setting. Effective communication and collaboration skills for working with cross-functional teams, local authorities, and community stakeholders. Proficiency with standard office software; experience with environmental monitoring tools or data analysis software is an advantage. Bachelor’s degree in environmental science, environmental engineering, sustainability, or a related discipline; advanced studies or certifications in waste management or sustainability are a plus. Prior experience in waste management, recycling, or industrial environmental compliance is preferred but not strictly required.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>As a Sr. Specialist, CX Process Improvement, you will lead the design, development, and continuous improvement of Standard Operating Procedures (SOPs) across Customer Care. You'll drive process efficiency using Lean Six Sigma methodologies, delivering measurable improvements in customer experience and cost to serve. You will own improvement programs end-to-end — from problem definition through execution, measurement, and iteration — across strategic, operational, and quick-win project tiers. This role is hands-on and cross-functional. You will act as a gatekeeper for new market initiatives and service launches — reviewing requirements, mapping to policies, designing SOPs, and cascading changes through Knowledge management. You will also drive agent empowerment by formulating business cases and feature requests, liaising with Product and Tech through delivery and configuration, and connecting frontline operational insights to product decisions.<br><br>WHAT’S ON YOUR PLATE?<br><br> SOP Design & Development: Create high-level blueprints and process maps to identify bottle necks and streamline handoffs Develop comprehensive SOPs that streamline processes, enhance quality, and are clear, concise, and actionable Act as gatekeeper on new market initiatives and service launches — review requirements, map to policies, design SOPs, and cascade to Knowledge change management Ensure consistency and cross-functional alignment in documentation across markets and lines of business. Program Ownership: Take full ownership of assigned CX-PI programs — define the problem, design the improvement, run pilots, roll out at scale, and iterate using the DMAIC cycle Ensure programs drive measurable improvements in experience and cost Continuously optimise programs through structured testing and feedback loops Anticipate risks, track performance rigorously, and adjust course quickly when results do not meet expectations Document program playbooks so they can be repeated and scaled across markets Agent Empowerment & Product: Formulate business cases and feature requests based on operational insights and voice of customers and agent feedback Liaise with Product and Tech teams through delivery, configuration, and deployment of new features Configure new features and adjust SOPs accordingly to reflect system changes Connect frontline agent needs to product decisions, ensuring tools and systems support resolution quality Sr. Specialist, CX - Process Improvement Communication: Share improvement results in a structured, proactive way with leadership and markets Present root cause analyses and recommendations persuasively to senior stakeholders Capture learnings from each program and circulate them as best practices to raise the bar across the CX function Stakeholder Management: Partner with SSC, local markets and, Product (DH & talabat product) teams to align on priorities and unblock execution Provide the right data and context to help product and tech teams make decisions and prioritize projects with highest impact Escalate blockers and hold stakeholders accountable, while focusing primarily on enabling execution and driving cross-functional alignment on process changes<br><br>WHAT YOU BRING TO THE TABLE?<br><br> 5+ years of experience working in contact centers Demonstrated experience in AI projects with partial or full automation projects Demonstrated experience applying Lean Six Sigma or equivalent process improvement methodologies Experience leading projects end-to-end, including timelines, deliverables, and stakeholder communication SOP creation and process mapping proficiency — strong experience developing, maintaining, and visualizing processes using tools like Visio, Figma, Miro, or similar Critical thinking and data analysis proficiency to identify root causes and drive decisions Ability to lead workshops and influence without authority across cross-functional teams Strong written and verbal communication; ability to communicate complex analysis simply and persuasively

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions.</p> <p>This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p> <h4>What you’ll do</h4> <ul> <li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li> <li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li> <li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li> <li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li> <li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li> <li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery.</li> <li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li> <li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li> <li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes.</li> <li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness.</li> <li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts.</li> <li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li> <li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li> </ul> <h4>Who you are</h4> <ul> <li>You have experience working in a customer-facing support function, preferably within IT.</li> <li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions.</li> <li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li> <li>You are confident using Microsoft Office applications and service support systems.</li> <li>You communicate clearly in business-level German and English, both written and spoken.</li> <li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li> <li>You can work effectively in an international and virtual team environment.</li> <li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li> <li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li> <li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li> <li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li> <li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li> <li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li> <li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels.</li> <li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li> <li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams.</li> <li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li> <li>Authorisation management and validation procedures for approved contacts and support communications.</li> <li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li> <li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

Job Summary The Senior Odoo Implementation Specialist is responsible for leading and supporting the implementation, configuration, optimization, and adoption of Odoo across the organization. The role works closely with different business functions to understand requirements, improve existing processes, translate business needs into practical Odoo solutions, and ensure effective system utilization across branches and departments.<br>Key Responsibilities· Take ownership of Odoo implementation activities, ensuring successful deployment and continuous improvement of the system.· Analyze existing business processes and identify opportunities for process optimization through Odoo.· Gather and translate business requirements from Finance, Inventory, Sales, Purchasing, HR, Retail, and other departments into practical Odoo solutions.· Configure and customize Odoo modules based on business requirements and operational needs.· Support Odoo users across different departments and provide guidance to ensure proper system adoption.· Work closely with business stakeholders to identify system gaps, resolve issues, and improve overall system efficiency.· Manage system testing, user acceptance testing (UAT), issue tracking, and implementation follow-up.· Coordinate with external Odoo partners on technical issues, customizations, integrations, and complex system requirements.· Ensure proper documentation of system configurations, workflows, processes, and implemented solutions.· Monitor system performance and identify opportunities for automation and process improvement.· Support integrations between Odoo and other business systems using APIs and available integration tools.· Assist in data migration, data validation, and maintaining data accuracy across Odoo modules.· Develop and deliver user training, system guidelines, and best practices to improve user adoption.· Support multi-branch operations and ensure consistent system processes across different locations.· Stay updated on Odoo features, best practices, and new functionalities to continuously improve the company's use of the platform.<br>Qualifications<br>Education Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, Business Administration, or a related field. Experience3–5 years of experience in Odoo implementation, ERP implementation, business systems, or a similar role.<br>Soft Skills· Strong analytical and problem-solving skills.· Excellent communication and stakeholder management skills.· Ability to understand business requirements and translate them into practical system solutions.· Strong ownership and ability to work independently.· Ability to manage multiple projects, priorities, and stakeholders simultaneously.· Detail-oriented with a continuous improvement mindset.<br>Technical Skills Strong hands-on experience in Odoo configuration and implementation. Good understanding of Finance, Inventory, Sales, Purchasing, HR, and Retail processes. Experience with multi-branch business operations is preferred. Knowledge of Odoo Studio, workflows, automation, APIs, SQL, Python, and XML is a plus.<br>Language Skills Excellent in English (spoken and written).<br>Computer Skills Proficiency in Microsoft Office and strong knowledge of ERP systems, Odoo, and business process management tools.<br>Other Requirements Ability to take ownership of Odoo implementation projects, work effectively with internal stakeholders and external Odoo partners, and ensure successful system adoption across the organization.<br>Core Competencies· Odoo Implementation & Configuration· Business Process Optimization· ERP & System Integration· Business Requirements Analysis· User Adoption & Training· Problem Solving & Troubleshooting· Stakeholder Management· Continuous Improvement

A leading multinational manufacturing company is looking for a passionate and proactive Learning & Development Specialist to join their HR team and support the growth and development of their employees across the MENA Cluster. who will drive learning initiatives, coordinate training programs, support performance management processes, foster a strong feedback culture, and contribute to employee engagement and development activities that create a positive business impact.<br><br>Key Responsibilities<br><br>Learning & Development<br><br>Support the annual training planning process, including training needs analysis, validation, implementation, and tracking across the MENA Cluster Coordinate and administer all learning and development activities, ensuring a seamless learning experience for employees Monitor and manage training budgets, working closely with Finance and HR Reporting teams to ensure cost efficiency and effective budget utilization Organize training programs from start to finish, including logistics, venues, vendors, catering, training materials, attendance tracking, evaluations, certifications, and reporting Serve as the primary contact for training coordination and follow-up across the MENA region Monitor training KPIs and conduct regular audits to ensure learning effectiveness and compliance Partner with managers and employees to develop and implement individual development plans Measure training effectiveness and recommend improvements based on feedback, KPIs, and business needs Support the implementation and monitoring of the e Skill Matrix project and related development initiatives Ensure employees complete mandatory learning and compliance training Create and maintain training reports and dashboards for leadership and key stakeholders Support succession planning initiatives by identifying competency gaps and coordinating targeted development programs Collaborate closely with the Regional HR Team, Country Training Coordinators, and Corporate Academy to support learning strategies and development priorities Create purchase requests and manage administrative processes related to training activities<br><br>Performance Management & Employee Development<br><br>Support and coordinate the annual performance management cycle, ensuring a smooth and impactful Employee Dialogue process Partner with managers and employees to enhance goal-setting quality and promote meaningful development conversations Monitor the effectiveness of performance and development goals across the region Promote and strengthen a culture of continuous feedback, learning, and development Work on Talent Management, Key Positioning, Succession Planning & Individual Development Plans<br><br>Employee Engagement & Internal Culture<br><br>Support the planning and execution of employee engagement initiatives, recognition programs, CSR activities, team-building events, and corporate gatherings Contribute to internal communication and culture-related programs that enhance the employee experience and strengthen organizational values<br><br>Requirements<br><br>Bachelor's degree in Human Resources, Business Administration, or a related field Excellent command of written and spoken English Strong communication and presentation skills Excellent planning, organization, and time management abilities Strong interpersonal skills with the ability to work effectively in a multicultural environment Proficiency in Microsoft Office applications, especially Excel and Power Point A proactive mindset, attention to detail, and a passion for people development<br><br>Experience<br><br>3-4 years of experience in Learning & Development, Talent Development, or a related HR function Experience coordinating training programs and working with learning management systems is an advantage Experience in a multinational environment is highly desirable

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Overview The Analytics DEM Specialist is responsible for analyzing and interpreting data from Digital Experience Monitoring (DEM) platforms to provide actionable insights into digital employee experience, endpoint performance, and application health. The role supports proactive IT operations, service improvement initiatives, and data-driven decision-making across IT delivery and Experience Management Office (XMO) functions. Key Responsibilities Analyze and interpret data collected from DEM tools such as Nexthink and SysTrack. Monitor device performance, application usage, endpoint health, and overall user experience. Design, develop, and maintain dashboards, reports, and analytics views for various stakeholders. Identify trends, performance issues, anomalies, and root causes affecting digital employee experience. Provide actionable recommendations to improve user satisfaction and IT service quality. Support Incident, Problem, and Change Management processes through data-driven insights. Collaborate with Service Delivery, Workplace, Infrastructure, and ITSM teams to define analytics requirements and use cases. Translate complex technical data into clear business-focused reports and presentations. Support Experience Level Agreement (XLA) measurement, reporting, and continuous improvement initiatives. Identify opportunities for automation, optimization, and operational efficiency improvements. Ensure the accuracy, consistency, and quality of reporting data. Maintain documentation related to dashboards, analytics methodologies, KPIs, and reporting processes. Participate in regular service review meetings and present key findings and recommendations. Monitor user experience trends and proactively highlight potential risks before they impact business operations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Requirements</h2>Experience Proven experience working with Digital Experience Monitoring (DEM) platforms such as Nexthink, SysTrack, or similar solutions. Experience in data analysis, reporting, and visualization within IT operations or digital workplace environments. Hands-on experience building and maintaining dashboards and reporting solutions. Experience supporting service improvement and operational excellence initiatives. Technical Skills Strong analytical and problem-solving skills. Hands-on experience with reporting and visualization tools such as Nexthink Dashboards and Power BI. Good understanding of Digital Workplace technologies, endpoint environments, and application performance monitoring. Ability to analyze large datasets and identify meaningful insights and trends. Understanding of key digital experience metrics and performance indicators. Familiarity with data-driven decision-making methodologies. Communication &amp; Stakeholder Management Ability to communicate technical findings to both technical and non-technical audiences. Strong stakeholder management and relationship-building skills. Excellent presentation, documentation, and reporting capabilities. Ability to work effectively in cross-functional and multicultural environments. Nice to Have Experience working within an Experience Management Office (XMO) environment. Knowledge of ITSM processes including Incident, Problem, and Change Management. Experience with automation, APIs, scripting, or advanced analytics capabilities within DEM platforms. Familiarity with Experience Level Agreements (XLAs) and Digital Employee Experience (DEX) frameworks. Exposure to Service Management reporting and operational KPI tracking. Experience supporting workplace transformation or end-user experience improvement programs. Core Competencies Data Analysis Reporting &amp; Dashboarding User Experience Analytics Problem Solving Automation &amp; Process Improvement Stakeholder Management Business Communication English Proficiency (B2 or above)<p></p></section>