وظائف مندوب توصيل طرود

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Position: Warehouse Manager Talent-360.<br>me is seeking an experienced Warehouse Manager to oversee and optimize all warehouse operations.<br> This role involves managing the storage, distribution, and inventory control activities to ensure efficient and accurate order fulfillment.<br> The Warehouse Manager will lead the warehouse team to achieve operational excellence, maintain safety standards, and improve logistics processes.<br> Key Responsibilities: Plan, coordinate, and supervise daily warehouse operations including receiving, storage, order fulfillment, and shipping.<br> Manage warehouse staff including hiring, training, scheduling, and performance evaluation.<br> Implement and maintain inventory control procedures to ensure stock accuracy and reduce shrinkage.<br> Ensure compliance with health and safety regulations and maintain a safe working environment.<br> Optimize warehouse layout and processes to improve space utilization and operational efficiency.<br> Oversee maintenance and use of warehouse equipment.<br> Coordinate with logistics, procurement, and sales teams to support supply chain objectives.<br> Manage warehouse budget and monitor expenses.<br> Maintain accurate warehouse records and prepare operational reports.<br> Lead continuous improvement initiatives to enhance warehouse performance and customer satisfaction.<br> Be part of a growing and dynamic fashion retail brand.<br> Work in a professional environment focused on operational excellence.<br> Opportunity to contribute to the development and optimization of supply chain operations.<br> Career growth opportunities within a rapidly expanding organization.<br> Requirements: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.<br> 5+ years of experience in warehouse management or logistics operations.<br> Strong leadership and team management skills.<br> In-depth knowledge of warehouse procedures, inventory management, and safety standards.<br> Experience with Warehouse Management Systems (WMS) and Microsoft Office, especially Excel.<br> Excellent organizational, communication, and problem-solving abilities.<br> Ability to work under pressure and meet deadlines.<br> Proactive attitude and commitment to continuous improvement.<br></span> </div>

<p>To manage and follow up on all hub-related communications, ensuring issues are resolved efficiently between Customer Service, Account Managers, and Operations teams. The role focuses on problem-solving, SLA compliance, and maintaining smooth coordination across departments.</p><p>Receive the new pickups closed in bosta flyers. Ensure that the tracking number was written correctly on the flyer with the marker by the couriers. Receive the shipments(new pickups) on the system and add the tracking numbers on the Receiving Pickups sheet. Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses. Add the cash collection and Refund shipments to the courier s routes. Send the routes directly to the stars App. Receive the undelivered shipments on the system and the productivity sheet as well. Get the receiver s signature and IDs# on delivered shipments with Zero Cod. Get hard copies of returned shipments signed by the business. Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis. Make a verification call on the undelivered shipments or Canceled shipments on a daily basis. Cancel the refused shipments on the system. Transfer the canceled orders after exceeding holding period at the hub 24 hours to sorting facility team through Transfer to Hub Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments. Performs related duties as required.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>6 months to 1 year of experience in logistics field, in e-commerce or shipping industry.</li><li>Only graduates are eligible for this role.</li></ul>

<ul><li><p>Identify and communicate with potential international customers and business opportunities, particularly in French-speaking markets.</p></li><li><p>Support the Export Sales team in developing new markets and expanding the company’s customer base.</p></li><li><p>Respond to customer inquiries, requests for quotations, and product-related questions in a timely and professional manner.</p></li><li><p>Prepare and follow up on quotations, commercial offers, and sales orders.</p></li><li><p>Maintain regular communication with existing and potential customers and ensure proper follow-up.</p></li><li><p>Coordinate with internal departments such as Production, Technical, Purchasing, Logistics, and Finance to ensure smooth execution of export orders.</p></li><li><p>Follow up on order status, production schedules, shipping arrangements, and delivery dates.</p></li><li><p>Assist in preparing and reviewing export documentation and ensure that required documents are properly completed.</p></li><li><p>Maintain accurate and up-to-date customer and sales records.</p></li><li><p>Monitor customer feedback and support the resolution of customer issues in coordination with the relevant departments.</p></li><li><p>Conduct market research to identify potential customers, competitors, market trends, and business opportunities.</p></li><li><p>Support participation in international exhibitions, business meetings, and customer visits when required.</p></li><li><p>Prepare periodic sales reports and updates regarding customer activities, quotations, orders, and market opportunities.</p></li><li><p>Ensure professional communication with customers through email, phone calls, and online meetings.</p></li><li><p>Perform other duties related to export sales as assigned by the Export Sales Management.</p></li></ul><h2></h2><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Business Administration, Commerce, Marketing, or any relevant field.</p></li><li><p><strong>Fluent French language skills – spoken and written (mandatory).</strong></p></li><li><p><strong>0–3 years of experience</strong> in Export Sales, Sales, Customer Service, or a related field.</p></li><li><p>Excellent communication and negotiation skills.</p></li><li><p>Strong organizational and follow-up skills.</p></li><li><p>Customer-oriented with a professional attitude.</p></li></ul><ul><li><p>Willingness to learn and develop within the Export Sales field.</p></li></ul><p></p>

<p>Manage all warehouse and material flow activities, including unloading, receiving, labeling, storage, picking, sequencing, loading, and shipping for raw materials, semi-finished, and finished goods to ensure operational continuity and efficiency. Define, implement, and continuously improve Supply Chain material flow standards, processes, tools, and work instructions in alignment with company strategy, operational efficiency, inventory targets, and cost optimization. Lead and supervise warehouse personnel by setting objectives, assigning responsibilities, monitoring performance, conducting evaluations, supporting succession planning, and identifying training and development needs. Ensure adherence to company standards, governance, safety regulations, and process execution while identifying opportunities for operational improvements and enhanced service delivery. Maintain high inventory accuracy levels and ensure the proper utilization, maintenance, and safety compliance of warehouse equipment and technical assets. Collaborate with facilities and central Supply Chain Management teams on material flow topics, contribute to warehouse system design (WSD), support customer projects and RFQs, and share best practices across operations. Define, track, and analyze key performance indicators (KPIs) related to warehouse and material flow performance, ensuring timely reporting and continuous operational improvement.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Engineering, Supply Chain Management, or a related field is highly preferred. Minimum of 5 8 years of experience in Warehousing and Internal Material Flow Operations, including at least 3 years in a proven leadership role. Experience working with SAP S/4HANA EWM is considered a strong advantage. Professional proficiency in English with excellent communication, reporting, leadership, coaching, and employee development skills. Strong analytical and problem-solving abilities with the capability to perform effectively in a fast-paced environment. Excellent planning, organizational, and time management skills with a results-oriented mindset.</p>

<p>Manage all warehouse and material flow activities, including unloading, receiving, labeling, storage, picking, sequencing, loading, and shipping for raw materials, semi-finished, and finished goods to ensure operational continuity and efficiency. Define, implement, and continuously improve Supply Chain material flow standards, processes, tools, and work instructions in alignment with company strategy, operational efficiency, inventory targets, and cost optimization. Lead and supervise warehouse personnel by setting objectives, assigning responsibilities, monitoring performance, conducting evaluations, supporting succession planning, and identifying training and development needs. Ensure adherence to company standards, governance, safety regulations, and process execution while identifying opportunities for operational improvements and enhanced service delivery. Maintain high inventory accuracy levels and ensure the proper utilization, maintenance, and safety compliance of warehouse equipment and technical assets. Collaborate with facilities and central Supply Chain Management teams on material flow topics, contribute to warehouse system design (WSD), support customer projects and RFQs, and share best practices across operations. Define, track, and analyze key performance indicators (KPIs) related to warehouse and material flow performance, ensuring timely reporting and continuous operational improvement.</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Bachelor s degree in Engineering, Supply Chain Management, or a related field is highly preferred. Minimum of 5 8 years of experience in Warehousing and Internal Material Flow Operations, including at least 3 years in a proven leadership role. Experience working with SAP S/4HANA EWM is considered a strong advantage. Professional proficiency in English with excellent communication, reporting, leadership, coaching, and employee development skills. Strong analytical and problem-solving abilities with the capability to perform effectively in a fast-paced environment. Excellent planning, organizational, and time management skills with a results-oriented mindset.</p>

<ul><li><p>Identify and develop new international customers, distributors, and business opportunities.</p></li><li><p>Build and maintain long-term relationships with existing overseas clients.</p></li><li><p>Prepare and follow up on quotations, proposals, and commercial offers.</p></li><li><p>Negotiate pricing, payment terms, and delivery conditions with international customers.</p></li><li><p>Manage the complete export sales cycle from inquiry to order confirmation and shipment.</p></li><li><p>Coordinate with Production, Planning, Quality, Warehouse, and Logistics departments to ensure timely order fulfillment.</p></li><li><p>Prepare and review export documentation in compliance with international trade requirements.</p></li><li><p>Participate in local and international trade fairs, exhibitions, and business meetings to promote the company's products.</p></li><li><p>Conduct international market research and competitor analysis to identify new market opportunities.</p></li><li><p>Achieve assigned sales targets and contribute to business growth.</p></li><li><p>Prepare regular sales forecasts and performance reports.</p></li><li><p>Handle customer inquiries, complaints, and after-sales support professionally.</p></li><li><p>Maintain accurate customer records using CRM or ERP systems.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Business Administration, Marketing, International Trade, or a related field.</p></li><li><p><strong>2+ years of experience in Export Sales or International Business.</strong></p></li><li><p><strong>Experience in the Food Manufacturing or FMCG industry is highly preferred.</strong></p></li><li><p>Strong knowledge of export procedures, shipping documentation, and <strong>Incoterms® 2020</strong>.</p></li><li><p>Excellent negotiation, communication, and relationship-building skills.</p></li><li><p>Strong analytical and problem-solving abilities.</p></li><li><p>Proficiency in Microsoft Office (especially Excel).</p></li><li><p>Experience with ERP and CRM systems is an advantage.</p></li><li><p>Excellent command of <strong>English (spoken and written)</strong>.</p></li><li><p><strong>Knowledge of additional foreign languages (such as French, Spanish, German, Russian, or Portuguese) will be considered a strong advantage.</strong></p></li><li><p>Ability and willingness to travel internationally for customer visits, exhibitions, and business meetings.</p></li><li><p>Self-motivated, target-oriented, and able to work under pressure.</p></li><li><p><strong>Female candidates are preferred</strong></p></li></ul><p></p>

<p><strong>- Back-office sales coordinator</strong></p><p>&nbsp;</p><p><strong>Job Description&nbsp;</strong></p><ul><li><p><strong>Job Code:</strong> Back Office Sales Coordinator</p></li><li><p><strong>Reports To:</strong> Sales Manager/ Managing Director</p></li><li><p><strong>Exp</strong>: 1 &nbsp;to 3 years.</p></li></ul><p>&nbsp;</p><ul><li><p><strong>Key Responsibilities:</strong></p></li></ul><ol><li><p><strong>ERP System Management:&nbsp;</strong>Serve as the primary user for sales-related transactions on the ERP system. This includes creating Sales Orders (SOs), processing Invoices, managing stock reservations, and tracking delivery notes.</p></li><li><p><strong>Sales Documentation:&nbsp;</strong>Ensure all sales documents (Quotations, Contracts, Purchase Orders from clients) are filed, verified, and accurately reflected in the system for both internal and external audits.</p></li><li><p><strong>Cross-Functional Coordination:&nbsp;</strong>Act as the middle-mile link, communicating order status and documentation flow between the<strong>:</strong></p></li><li><p><strong>Sales Team:&nbsp;</strong>To provide updates on order status and stock availability.</p></li><li><p><strong>Logistics/Warehouse: &nbsp;</strong>To coordinate delivery schedules and shipping details.</p></li><li><p><strong>Finance Team:&nbsp;</strong>To ensure correct invoicing and payment tracking.</p></li><li><p><strong>After-Sales Documentation: </strong>Facilitate the smooth handover to the After-Sales/Technical Support team by ensuring all necessary project documentation and warranties are prepared and transferred upon project completion.</p></li><li><p><strong>Administrative Support:&nbsp;</strong>Maintain and update customer files, process expense reports for the sales team, and generate basic weekly/monthly sales reports from the ERP.</p></li></ol><p>&nbsp;</p><ul><li><p><strong>Requirements:</strong></p></li></ul><p>&nbsp;</p><ol><li><p><strong>Education:&nbsp;</strong>Bachelor's degree in Business Administration, Commerce, Accounting, or a relevant field.</p></li><li><p><strong>Experience:&nbsp;</strong>0 to 3 years in a clerical, administrative, or back-office environment.</p></li><li><p><strong>Technical Skills:&nbsp;</strong>Strong command of Microsoft Excel (mandatory) for tracking and reporting. High comfort level with learning new software/systems.</p></li><li><p><strong>Soft Skills:&nbsp;</strong>Exceptional attention to detail and organizational skills. Highly organized, reliable, and able to manage high volumes of paperwork/digital data. Good professional Arabic and English communication.</p></li></ol><p></p>

Sales Development Representative (SDR)<br>Location: Maadi, Cairo Job Type: Hybrid/Remote<br>•About the Role<br>We are a company with proven experience in the Gulf and Egyptian markets, looking to hire a Sales Development Representative to join our sales team. In this role, you will be responsible for reaching out to potential clients and building the first stage of our sales pipeline. This is a strong opportunity for someone looking to start or grow a career in tech sales.<br>•Responsibilities<br>-Reach out to potential clients through calls, emails, and Linked In-Understand client needs through initial conversations-Schedule qualified meetings with potential clients-Track outreach and client interactions in the CRM-Meet weekly and monthly targets-Work with the team to improve outreach and messaging-Follow up consistently with prospective clients<br>•Requirements<br>-Bachelor's degree in Business, Marketing, or a related field-0–2 years of experience in sales or a client-facing role; fresh graduates are welcome to apply-Very good command of English, spoken and written-Confidence and persistence in outreach and follow-up-Good organizational and time-management skills-Comfortable using CRM and outreach tools<br>•Preferred:<br>-Experience with the Gulf and/or Egyptian markets-Background in tech sales<br>•Benefits<br>-Full medical and social insurance.<br>-Training and development support.

<p><strong>Company Description</strong> 4Level1 provides comprehensive English language programs tailored for adults and young adults, aligned with international CEFR standards. The organization focuses on developing practical and effective communication skills, helping learners succeed in academic, professional, and social settings. Its curriculum emphasizes communicative goals to build confidence in real-world interactions. 4Level1 delivers both online and face-to-face classes, teaching students throughout the Middle East remotely and in-person classes in Riyadh.</p><p><strong>Role Description</strong> The Telesales Representative is a full-time, on-site role based in Qesm El Maadi. This position is responsible for making outbound calls to prospective learners and responding to inbound inquiries, presenting 4Level1’s English language programs, and following up on leads to convert them into enrollments. The role includes explaining course features and benefits, answering questions, and guiding potential students through the registration process. The Telesales Representative will maintain accurate records in the CRM system, meet or exceed sales targets, collaborate with the training and operations teams to stay updated on program offerings, and provide feedback on customer needs and market trends.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Strong Communication skills, including clear spoken English and effective listening.</li><li>Customer Service and Customer Support skills to handle inquiries, address concerns, and build positive relationships.</li><li>Sales skills, including lead qualification, persuasion, and closing techniques.</li><li>Training-related skills to understand and accurately present program content and learning outcomes.</li><li>Previous experience in telesales, call centers, or education services is preferred.</li><li>Comfortable working with CRM systems and basic office software.</li><li>Ability to work on-site in Qesm El Maadi and adapt to a target-driven environment.</li><li>High school diploma or equivalent; post-secondary education in business, marketing, or languages is an advantage.</li></ul>

<p>Key Responsibilities</p><ul><li>Respond to customer inquiries received through phone calls, WhatsApp, social media platforms, and company channels.</li><li>Introduce and promote the company's visa and tourism services to prospective clients.</li><li>Understand customer travel needs and recommend suitable visa solutions and travel packages.</li><li>Follow up with leads and convert inquiries into confirmed sales.</li><li>Build and maintain strong relationships with clients to ensure customer satisfaction.</li><li>Achieve monthly sales targets and contribute to company revenue growth.</li><li>Coordinate with Visa Consultants and Operations teams to ensure smooth service delivery.</li><li>Maintain accurate records of customer interactions, quotations, and sales activities.</li><li>Handle customer objections professionally and provide appropriate solutions.</li><li>Stay updated on visa requirements, tourism services, and company offerings.</li><li>Prepare quotations and clearly explain service fees, requirements, and procedures.</li><li>Conduct regular follow-ups with existing and potential customers to maximize conversion rates.</li><li>Ensure a professional customer experience throughout the sales process.</li><li>Support marketing campaigns and promotional activities when required.</li><li>Perform other sales-related duties assigned by management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 2 years of experience in Sales, Telesales, Customer Service, Lead Generation, or Client Consultation.</li><li>Experience in achieving monthly sales targets.</li><li>Experience in the tourism, travel, visa, or immigration industry is a strong advantage.</li><li>Bachelor's degree in Business Administration, Marketing, Sales, Tourism, Hospitality, or a related field.</li><li>English proficiency: B2 level or above.</li><li>Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.</li><li>Strong communication, negotiation, and relationship-building skills.</li><li>Ability to work in a target-driven environment.</li></ul><p>Preferred Backgrounds</p><ul><li>Visa Sales Consultant</li><li>Travel Sales Consultant</li><li>Telesales Representative</li><li>Travel Consultant</li><li>Customer Service &amp; Sales Representative</li><li>Immigration Sales Consultant</li><li>Business Development Executive</li></ul><p>Target Companies</p><ul><li>MG Immigration</li><li>Blue Sky Travel</li><li>Al Tayer Travel</li><li>Raya Travel</li><li>Akbar Travels</li></ul>

<p>Are you ready to embark on an exhilarating career journey in the heart of Giza, Egypt? We are seeking a dynamic and driven <strong>Sales Representative</strong> to join our vibrant team! This is an incredible opportunity for an entry-level professional eager to make a significant impact in the medical/healthcare and retail sectors. If you're passionate about connecting with people, achieving ambitious goals, and contributing to a thriving business, then this is the perfect role for you!</p><p><strong>Overview:</strong> As a Sales Representative, you will be at the forefront of our customer engagement efforts, directly impacting our growth and success. You'll be instrumental in building lasting relationships and ensuring our clients receive exceptional service. This on-site role in Giza offers a unique chance to grow professionally within a supportive and dynamic environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Actively engage with potential and existing customers to promote our products and services, particularly within the medical/healthcare and retail industries.</li><li><strong>Consistently achieve and exceed sales targets</strong> by identifying customer needs and offering tailored solutions.</li><li>Provide outstanding <strong>customer service</strong>, addressing inquiries, resolving issues, and ensuring a positive customer experience.</li><li>Develop and maintain comprehensive knowledge of our product offerings and market trends.</li><li>Prepare and deliver compelling sales presentations and proposals.</li><li>Collaborate with the team to strategize and implement effective sales campaigns.</li><li>Maintain accurate records of all sales activities and customer interactions.</li></ul><p><strong>Skills & Technologies:</strong> We're looking for individuals who possess a natural flair for sales and a commitment to excellence. You'll utilize your strong communication skills, an understanding of customer needs, and a proactive approach to drive success. Experience with CRM software will be a plus, but a willingness to learn is paramount!</p><p><strong>Growth Opportunities:</strong> This entry-level position is a launchpad for a rewarding career. We are committed to fostering your professional development through continuous training, mentorship, and clear pathways for advancement within our organization. Your dedication and performance will open doors to exciting new challenges and leadership roles.</p><p><strong>Team & Culture:</strong> Join a collaborative and energetic team that values innovation, integrity, and mutual support. We believe in celebrating successes, learning from challenges, and empowering every team member to reach their full potential. Our on-site environment in Giza promotes strong team cohesion and a vibrant workplace.</p><p><strong>Impact:</strong> Your role as a Sales Representative is crucial to our mission. You will directly contribute to our market expansion, enhance customer satisfaction, and play a vital part in achieving our business objectives. Your efforts will help us deliver valuable solutions to our clients and reinforce our position as a leader in the industry.</p><p><strong>Requirements</strong></p><ul><li><strong>Required Skills:</strong></li><ul><li>Demonstrable experience in <strong>Sales</strong>, with a strong understanding of sales principles.</li><li>Proven ability to meet and exceed <strong>Sales Target Achievement</strong>.</li><li>Exceptional <strong>Customer Service</strong> skills with a customer-centric approach.</li><li>Outstanding <strong>Communication</strong> and interpersonal abilities.</li><li>Strong <strong>Negotiation</strong> and persuasion skills.</li><li>Eagerness to develop comprehensive <strong>Product Knowledge</strong>.</li><li>Ability to foster and maintain strong <strong>Client Relationship Management</strong>.</li><li>Excellent <strong>Problem Solving</strong> capabilities and a proactive mindset.</li><li>Familiarity with <strong>CRM Software</strong> is a plus.</li><li>Effective <strong>Time Management</strong> and organizational skills.</li><li>Basic <strong>Presentation Skills</strong>.</li></ul><li><strong>Experience Requirements:</strong></li><ul><li>0-2 years of relevant experience in a sales or customer-facing role.</li></ul><li><strong>Career Level Expectations:</strong></li><ul><li>This is an exciting <strong>Entry Level</strong> opportunity for ambitious individuals ready to kickstart their career in sales.</li></ul></ul>

<p>Are you a seasoned customer service professional ready to lead the charge in delivering unparalleled experiences? We're seeking a passionate and highly skilled <strong>Senior Customer Service Representative</strong> to join our dynamic team in the vibrant city of <strong>Cairo, Egypt</strong>. This is an exceptional <strong>on-site</strong> opportunity for an individual who thrives in a fast-paced environment and is dedicated to making a tangible impact on customer satisfaction.</p><p><strong>Overview:</strong> As a Senior Customer Service Representative, you will be the cornerstone of our customer interactions, ensuring every client receives top-tier support. You'll leverage your extensive experience to resolve complex inquiries, mentor junior team members, and contribute to a culture of excellence. If you have a knack for turning challenges into opportunities and a genuine desire to help, this role is for you!</p><p><strong>Responsibilities:</strong></p><ul><li><p><strong>Masterful Customer Engagement:</strong> Handle advanced customer inquiries, complaints, and requests with professionalism and efficiency across various channels.</p></li><li><p><strong>Problem-Solving Prowess:</strong> Diagnose and resolve complex customer issues, escalating when necessary and ensuring timely follow-up.</p></li><li><p><strong>Mentorship &amp; Guidance:</strong> Provide guidance and support to less experienced team members, sharing best practices and fostering a collaborative learning environment.</p></li><li><p><strong>Process Improvement:</strong> Identify opportunities to enhance customer service processes and contribute to the development of effective solutions.</p></li><li><p><strong>Product &amp; Service Expertise:</strong> Maintain in-depth knowledge of our products and services to provide accurate and comprehensive information.</p></li><li><p><strong>Feedback &amp; Reporting:</strong> Collect and analyze customer feedback to identify trends and contribute to continuous improvement initiatives.</p></li></ul><p><strong>Skills &amp; Technologies:</strong> You will be utilizing your expertise in <strong>Customer Service</strong>, <strong>Customer Support</strong>, and <strong>Customer Care</strong> daily. Proficiency in <strong>CRM Software</strong> and strong <strong>Communication Skills</strong> are essential. Your ability to demonstrate <strong>Conflict Resolution</strong>, <strong>Problem Solving</strong>, and <strong>Active Listening</strong> will be key to your success.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development. As a Senior Customer Service Representative, you'll have access to continuous training, leadership development programs, and opportunities to take on new challenges and special projects that will further hone your skills and advance your career within our organization.</p><p><strong>Team &amp; Culture:</strong> Join a supportive and enthusiastic team where collaboration and customer satisfaction are at the heart of everything we do. We foster an environment of mutual respect, open communication, and shared success. Your contributions will be valued, and your voice will be heard.</p><p><strong>Impact:</strong> Your role is critical in shaping our brand's reputation and ensuring customer loyalty. By consistently delivering outstanding service, you will directly contribute to our company's growth and success, leaving a lasting positive impression on every customer interaction.</p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience That Excites:</strong> Possess <strong>3-7 years of dedicated experience</strong> in a customer service or customer support capacity, demonstrating a strong track record of success.</p></li><li><p><strong>Customer Service Maestro:</strong> Proven expertise in <strong>Customer Service</strong>, <strong>Customer Support</strong>, and <strong>Customer Care</strong>, with a focus on resolving complex issues.</p></li><li><p><strong>Communication Champion:</strong> Exceptional <strong>Communication Skills</strong>, both verbal and written, with the ability to articulate solutions clearly and empathetically.</p></li><li><p><strong>Problem Solver Extraordinaire:</strong> Demonstrated ability in <strong>Problem Solving</strong> and <strong>Conflict Resolution</strong>, transforming challenging situations into positive outcomes.</p></li><li><p><strong>Tech-Savvy:</strong> Familiarity with <strong>CRM Software</strong> and other customer support tools.</p></li><li><p><strong>Detail-Oriented &amp; Organized:</strong> Strong <strong>Time Management</strong> and organizational skills to manage multiple priorities effectively.</p></li><li><p><strong>Team Player:</strong> A collaborative spirit with a willingness to contribute to a positive team environment and mentor others.</p></li><li><p><strong>Career Level:</strong> This role is designed for an <strong>Experienced</strong> professional ready to take on significant responsibility and leadership within customer service.</p></li></ul><p></p>

<ul><li><p><strong>Production Planning &amp; Work Orders:</strong></p><ul><li><p>Prepare daily and weekly production plans based on machine capacities and delivery priorities.</p></li><li><p>Issue, release, and distribute approved <strong>job orders / work orders</strong> to production floors.</p></li><li><p>Monitor live execution of production plans to ensure strict adherence to delivery deadlines.</p></li></ul></li><li><p><strong>Materials &amp; Inventory Control:</strong></p><ul><li><p>Track and monitor stock levels of duplex board, paper, carton, and print consumables on a regular basis.</p></li><li><p>Calculate exact material requirements per work order to minimize scrap and reduce production waste.</p></li><li><p>Prepare and submit <strong>purchase requisitions</strong> for raw materials prior to reaching reorder points.</p></li></ul></li><li><p><strong>Logistics &amp; Shipping Support:</strong></p><ul><li><p>Perform volume and weight calculations for finished goods packaging.</p></li><li><p>Calculate container capacities (<strong>CBM</strong>) and layout space utilization for sea freight and export shipments.</p></li><li><p>Coordinate with logistics and dispatch teams to streamline final order deliveries.</p></li></ul></li><li><p><strong>Monitoring &amp; Reporting:</strong></p><ul><li><p>Track daily output rates and material wastage against standard target KPIs.</p></li><li><p>Generate periodic reports detailing plan accomplishment, delays, and operational bottlenecks.</p></li></ul></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Educational Background:</strong></p><ul><li><p>Bachelor's degree in a relevant field (preferably in <strong>Engineering</strong> — Industrial, Mechanical, or Printing Engineering).</p></li></ul></li><li><p><strong>Work Experience:</strong></p><ul><li><p>1 to 3 years of experience in production planning.</p></li><li><p>Solid background in the manufacturing sector (strongly preferred in <strong>offset printing</strong>, duplex box packaging, and corrugated carton manufacturing).</p></li></ul></li><li><p><strong>Technical Knowledge:</strong></p><ul><li><p>Thorough knowledge of raw materials used in duplex and carton box production, as well as printing consumables.</p></li><li><p>In-depth understanding of offset printing operational stages and workflow processes.</p></li><li><p>Working knowledge of sea freight logistics, container loading optimization, and <strong>CBM (Cubic Meter)</strong> calculations.</p></li></ul></li><li><p><strong>Skills &amp; Competencies:</strong></p><ul><li><p><strong>Very Good</strong> proficiency in Microsoft Office applications, with advanced command of <strong>Excel</strong> (data analysis, scheduling templates, formulas).</p></li><li><p><strong>Intermediate to Good</strong> command of English (reading, writing, and speaking).</p></li><li><p>Strong organizational, time-management, and cross-departmental communication skills.</p></li></ul></li></ul><p></p>

<p>Manage export documentation: Prepare, review, and submit export documentation, including Commercial Invoices, Packing Lists, Certificates of Origin, Bills of Lading/Air Waybills, permits, and other required documents. Handle customs declarations: Create and verify export customs declarations, ensuring the accuracy of HS codes, customs values, country of origin, and applicable tariffs. Manage NAFEZA/UCR processes: Handle UCR registration, document validation, submissions, and follow-up on approval status. Coordinate with authorities: Liaise with Egyptian Customs, port and airport authorities, inspection teams, and other relevant stakeholders to facilitate smooth and timely clearance. Ensure compliance: Support compliance with Egyptian Customs Law, applicable trade regulations, and Maersk/global customs procedures and standards. Resolve clearance issues: Investigate and address discrepancies, missing documentation, valuation queries, inspection findings, and other customs-related issues. Maintain accurate records: Ensure electronic records of declarations, approvals, customs documentation, and shipment releases are complete and up to date. Keep customers informed: Provide timely and accurate updates regarding customs status, documentation requirements, clearance progress, and cargo release. Collaborate internally: Work closely with Operations, Finance, Documentation, and other relevant teams to ensure an efficient end-to-end workflow. Stay up to date: Monitor changes in Egyptian customs regulations, HS classification, NAFEZA/UCR requirements, and export procedures.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Logistics, Supply Chain, Business Administration , or a related field. 0 2 years of experience in export customs clearance, freight forwarding, logistics, or a related area. Good understanding of shipping and logistics operations , including sea and air freight. Strong attention to detail with a clear focus on compliance and accuracy. Excellent communication, problem-solving, and stakeholder management skills. Ability to work effectively under pressure and manage strict cut-off times and deadlines. Very good command of English ; fluency in Arabic is required. Good knowledge of MS Office and strong documentation skills.</p>

<p>We are looking for a Customer Service Coordinator to join our team. The ideal candidate should have solid experience in customer communication, order follow-up, and coordination, preferably within the garment manufacturing or textile industry.</p><p></p><ul><li><p><strong>Key Responsibilities :</strong></p></li><li><p> Communicate with customers and follow up on their orders and requirements.</p></li><li><p> Coordinate sample development and ensure that customer comments and revisions are properly followed up.</p></li><li><p> Follow orders from confirmation through production, preparation, and shipment.</p></li><li><p> Coordinate between customers and internal departments, including Production, Purchasing, Quality, Warehouse, and Shipping.</p></li><li><p> Monitor order and delivery schedules and communicate any delays or changes.</p></li><li><p> Prepare and maintain order and sample status reports.</p></li><li><p> Follow up on customer approvals for samples, fabrics, colors, specifications, and other product details.</p></li><li><p> Ensure that customer requirements and comments are clearly communicated to the relevant departments.</p></li><li><p> Follow up on order-related issues and coordinate with the concerned departments to find solutions.</p></li><li><p> Maintain accurate and organized customer and order records.</p><ul><li><p> Support the company in maintaining strong and professional customer relationships.</p></li></ul></li></ul><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p> Previous experience in Customer Service, Customer Coordination, or Order Follow-up.</p></li><li><p> Experience in Garment Manufacturing, Textile, or Manufacturing is highly preferred.</p></li><li><p> Strong communication, coordination, and follow-up skills.</p></li><li><p> Excellent organizational skills with the ability to handle multiple orders and tasks simultaneously.</p></li><li><p> Ability to work under deadlines and handle urgent customer requirements.</p></li><li><p> Good knowledge of Microsoft Office, especially Excel.</p></li><li><p> Good command of English, both written and spoken.</p></li><li><p> Professional communication skills and the ability to work effectively with customers and internal teams.</p></li><li><p><strong>Ideal Candidate</strong> ;</p></li><li><p>We are looking for a well-organized, detail-oriented, and proactive person who can effectively coordinate between customers and the factory and ensure that customer requirements are followed through every stage of the order .</p></li></ul><p></p>

<p>About The Role : Responsible for managing daily hub operations, coordinating shipments, tracking KPIs, and ensuring smooth workflow and service quality in line with Bosta s standards. Job Code : Incremental 2026OPER-010 Job Responsibilities 1. Receive the new pickups closed in bosta flyers. 2. Ensure that the tracking number was written correctly on the flyer with the marker by the couriers. 3. Receive the shipments(new pickups) on the system and add the tracking numbers on the Receiving Pickups sheet. 4. Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses. 5. Add the cash collection and Refund shipments to the courier s routes. Send the routes directly to the stars App. 6. Receive the undelivered shipments on the system and the productivity sheet as well. 7. Get the receiver s signature and IDs# on delivered shipments with Zero Cod. 8. Get hard copies of returned shipments signed by the business. 9. Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis. 10. Make a verification call on the undelivered shipments or Canceled shipments on a daily basis. 11. Cancel the refused shipments on the system. 12. Transfer the canceled orders after exceeding holding period at the hub 24 hours to sorting facility team through Transfer to Hub 13. Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments. 14. Performs related duties as required.</p><p><strong>Desired Candidate Profile</strong></p><p>6 months to 1 year of experience in logistics field, in e-commerce or shipping industry. - Only graduates are eligible for this role.</p>