وظائف مساعد مساح - القاهرة مصر

Position Overview The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, Social Media or other channels) toidentify and suggest opportunities for improvement within the project&#39;s processes in order to help TPmeet our client’s expectations and increase our end user’s, OCEs and client’s satisfaction.<br>Key Responsibilities(may perform other duties as requested, not specifically addressed in this document) Maintain independence and objectivity while evaluating and assessing OCEs quality performance. Ensuring independence in Quality Assurance (QA) evaluations of Operations Customer Experts (OCEs) iscrucial to maintaining fairness, accuracy, and credibility. Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences, by adhering to thefollowing principles: Avoid Conflicts of Interest: QA analysts should not evaluate Operations Customer Experts theysupervise or work closely with to prevent biased assessments. Objective Oversight: Ensure QA analysts do not have personal or professional relationships withthe Operations Customer Experts being evaluated. If this is the case, the evaluations must beperformed by another Quality Assurance Analyst. Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensureconsistent interpretation and application of evaluation criteria. Detailed Evaluations: QA analysts must clearly document the rationale for each score, providingspecific evidence from the call or interaction to support their assessments. Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performedby Operations Supervisors to verify accuracy, consistency, and adherence to established QAguidelines. This helps identify and correct potential biases or discrepancies in their assessments. Findings/identification that allow the improvement of OCEs - Operations Customer Experts andoperational results.<br> Consistency. Identify risks in the projects and suggest ways of internal control to mitigate the associated risks. Identify potential fraud and security-related issues: short calls, authentication, tools, sales,referrals. Provide valuable information about the project to the Quality Assurance Assistance Manager. Deliver productivity. Identify training needs. Reporting of nonconforming situations; End Customers support through calls (inbound andoutbound) and other channels (chat, email, click to call, back office...). Interaction with other departments in order to improve or maximize results. Be an active part in the processes of continuous improvement, proposing methods ofimprovement and innovation across the department and the company (producing fresh andimaginative ideas and solutions). Ensure all TP processes, procedures and policies are fulfilled.<br>Required Qualifications Education and specific Training: Bachelor’s degree or Graduate (preferentially). Fluency in English. Work Experience: two to five years of experience in Contact Center.<br>Soft Skills & Other Requirements Technical Skills Hiring Requirements: Working knowledge of Microsoft Office Suite (Excel, Word, Power Point). Understands contact center business and trends. Analytical skills and proactive reporting insights. Skills to be trained: Client Product Training; Use of production tools. Use of phone - email System. Use of BMS System. Competencies and specific skills: Achievement oriented. Communication skills. Customer oriented. Diversity orientation. Judgment.

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <h4>What you'll be doing</h4> <p>We are seeking an IT Support Associate (Workplace Technology Associate) to deliver exceptional technical support and service management across Chalhoub’s workplace technology ecosystem. This role is integral to ensuring that all employees experience reliable, secure, and efficient technology services across our offices and retail environments.</p> <p>The Workplace Associate will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT, AV, telephony, and print infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub’s service standards.</p> <h4>Infrastructure & Technology Support</h4> <ul> <li>Setup of and support of all retail shops, including POS, printer, barcode scanner, and basic application support.</li> <li>Troubleshoot and resolve issues with Point-of-Sale (POS) systems, inventory management, PCs, printers, phones, and networks for store staff.</li> <li>Windows/macOS devices, iOS/Android, handheld devices, conferencing platforms (Zoom, MS Teams), and connectivity tools (VPN, broadband, 5G, LAN/WAN, Wi-Fi).</li> <li>Conduct planned preventative maintenance with vendors to resolve recurring issues.</li> <li>Demonstrate knowledge in designing, installing, and maintaining workplace hardware and workstations.</li> <li>Onsite travel between Corporate Office, Stores, Warehouse, and CADF.</li> </ul> <h4>Vendor & Partner Management</h4> <ul> <li>Oversee external technology vendors to ensure compliance with KPIs and SLAs.</li> <li>Manage vendor resources for operational projects, installations, and decommissions.</li> <li>Collaborate closely with Service Desk, NOC, Network Engineering, and Service Operations teams.</li> </ul> <h4>Operations & Reporting</h4> <ul> <li>Maintain compliance with risk, security, and change policies.</li> <li>Provide regular reporting on EUC operations, vendor performance, and status updates.</li> <li>Support budgeting for territory-related OPEX and technology asset lifecycle, including procurement.</li> </ul> <h4>Continuous Improvement & Leadership</h4> <ul> <li>Identify and implement methods to improve EUC team efficiency and effectiveness.</li> <li>Analyze ticket data and user feedback to address recurring issues.</li> <li>Mentor and coach Workplace Associates, acting as an escalation point.</li> <li>Collaborate with leadership to adopt innovative technologies and streamline processes.</li> </ul> <h4>Customer Experience</h4> <ul> <li>Serve as regional point of contact for escalations, ensuring timely resolution.</li> <li>Build trust and maintain close working relationships with stakeholders across the business.</li> <li>Contribute to employee NPS by delivering proactive, reliable, and customer-focused service.</li> </ul> <h4>Store Openings, Closures & Renovations</h4> <p>Support workplace technology activities for new store openings, closures, relocations, and renovations, ensuring all required IT equipment, connectivity, POS devices, printers, scanners, handhelds, and related workplace technology are prepared, installed, tested, recovered, or decommissioned as required.</p> <p>Coordinate with Retail Operations, Store Planning, Projects, vendors, Service Desk, Network, and other Tech teams to ensure technology readiness, clear ownership of actions, timely escalation of blockers, and smooth handover during go-live, closure, or renovation milestones.</p> <h4>E-Invoicing / E-Receipt Support</h4> <ul> <li>Support E-Invoice and E-Receipt incidents and requests by ensuring correct categorization, country/location selection, routing, prioritization, and escalation based on business impact and country-specific requirements.</li> <li>Assist with operational issues related to invoice integration, GS1, invoice extraction, receipt processing, and other related workflows, while working with Service Management and ITSM teams to improve routing logic, subcategory-based priority rules, and reporting visibility.</li> </ul> <h4>What you’ll need to succeed:</h4> <h4>Experience & Background</h4> <ul> <li>0-3 years of IT support and workplace technology experience in enterprise or multi-site environments for retail.</li> <li>Strong break/fix expertise across Windows 10/11, macOS, laptops, desktops, mobile devices, and printers.</li> <li>Experience supporting mobile devices, broadband/5G connectivity, and remote access tools.</li> <li>Familiarity with Active Directory, Microsoft Intune, Entra, MDM platforms including Apple Business Manager, and asset management.</li> <li>Proven skills in vendor management and service delivery oversight.</li> </ul> <h4>Technical Skills</h4> <ul> <li>Knowledge of workplace technology infrastructure, including AV systems, telephony, Wi-Fi, LAN, and WAN networks.</li> <li>Hands-on experience with VPNs, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and enterprise mobility solutions.</li> <li>Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and conferencing platforms such as Zoom, Teams, and Google Meet.</li> <li>Strong troubleshooting, prevention, and problem-solving skills.</li> </ul> <h4>Certifications (Preferred)</h4> <ul> <li>ITIL Foundation, A+.</li> <li>Microsoft certifications (MCSE/MCSA).</li> <li>Cisco Certifications (CCNA, CCNP).</li> <li>Hardware certifications (HP, Apple, Lenovo).</li> </ul> <h4>Core Competencies & Values</h4> <ul> <li>Adjust communication styles to meet stakeholder needs with clarity and impact.</li> <li>Recognize and embrace diverse perspectives in problem-solving.</li> <li>Remain resilient and optimistic in challenging situations.</li> <li>Prioritize customer needs in all decisions, creating tailored solutions.</li> <li>Exhibit critical thinking and sound judgment in resolving complex issues.</li> <li>Support talent development and foster a collaborative culture.</li> </ul> <h4>Soft Skills</h4> <ul> <li>Excellent communication and stakeholder management with a customer-first approach.</li> <li>Ability to multitask in high-pressure, project-based environments.</li> <li>Strong analytical mindset with focus on continuous improvement.</li> <li>Professionalism, discretion, and ability to mentor peers effectively.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

About Bosta: <br>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.<br><br>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br><br>About the Role:<br>Bosta is looking for a talented GL Supervisor with excellent accounting expertise and strong interpersonal skills. Reporting to the Head of Accounting, and will be responsible for daily general ledger activities. In addition, the role will be focused on supporting the management by providing oversight and control over the completeness and accuracy of the financial results.<br><br>Job Code:<br>2026FINA-036<br><br>Job Responsibilities<br><br>Responsible for monthly closing activities Responsible for monthly closing in the ERP system Oracle (Net Suite) Assist accounting members to do the accounting properly Review and monitor all accounting transactions on daily basis on Oracle (Net Suite) Post journal entries in Oracle (Net Suite) Review accounts receivable and accounts payable with AR supervisor and AP supervisor to confirm that AR and AP balances are accurate and measured, presented in accordance with “EAS” and finalize pending issues Prepare Payroll journal entry and accrued payroll breakdown Prepare accounting entries for fixed assets, prepaids, accruals, leases transactions and adjustment and re-class entries Prepare and confirm accounts reconciliations with related parties and inter-company transactions Prepare trail balance and financial statements Profit or Loss statement, Statement of financial position and Cash flow Providing monthly reports and analysis for revenues and expenses Prepare Ad-hoc reports as per management needs Assist in development and maintenance of written accounting guidelines Review monthly tax reports and provide the report to our tax advisor Review annual corporate tax return prepared by tax advisor Responsible of Tax inspection along with our tax advisors Responsible of interim and annual audit activities Research accounting issues and determine proper handling of transactions Manage on-going working relationship with independent auditors, which includes oversight of the annual audit process, and preparation of consolidated financial statements and tax returns<br><br><br><br><br>Job Qualifications<br><br>Bachelor’s degree in accounting7+ years’ experience in accounting (including 3 years in public accounting preferred) Certified Dip IFRS is a must Advanced knowledge of Microsoft Office (emphasis on Excel) Advanced knowledge of ERP system - Oracle Net Suite (Preferable) Good Knowledge of Power BI Good Knowledge of SQLPresentations skills Strong ability to analyze financial information Strong interpersonal skills - the ability to work with a diverse team and the ability to communicate effectively verbally and in writing Attention to Details Ability to motivate staff Thorough knowledge of applicable accounting/general ledger systems and procedures, financial chart of accounts, and company procedures Ability to speak and write English fluently<br><br><br><br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the job Company: estaie Employment Type: Full-time Location: Egypt, MENA time-zone alignment preferred Reports To: Chief Product Officer<br>About estaieestaie is building an AI-native extended-stay platform for 15-to-365 night stays — connecting hotels, serviced apartments, and managed homes through intelligent pricing, trust, and distribution infrastructure.<br>We're not building another booking site. We're building the intelligence layer that guests, hosts, and partners rely on to navigate every extended stay — from search and pricing through booking and checkout.<br>About the Role As a Senior Product Designer, you'll be responsible for product design across web, mobile, and AI interfaces. You'll craft intuitive, intelligent solutions with a builder mindset: moving from insight to testable, AI-assisted prototype fast, rather than working in slow, separate stages of research → static mockup → spec doc.<br>You'll translate complex data and AI behaviors into elegant, human-centered interactions, partnering closely with engineering, design, partnerships, sales and AI teams to define the look, feel, and flow of the estaie platform — from search and booking experiences to AI conversations, pricing explainability, and partner dashboards.<br>Responsibilities<br>Product Design Leadership Own consumer-facing UX end to end for estaie's current build phase (trust signals, monthly pricing clarity, checkout, search & results) Translate AI logic (pricing models, personalization, predictions) into clear, explainable UI<br>AI-Driven Experience Design Use AI tools daily to accelerate research synthesis, pattern exploration, and functional prototyping that's real enough to test and validate Design AI interactions (booking, explainable pricing, lead agents) Create UX patterns for autonomous operations - e.g., smart extensions, dynamic pricing updates, or chat-based booking Work with data and AI engineers to visualize intelligence (recommendations, confidence levels, predictions)<br>Collaboration & Execution Work inside our two-track sprint model: simultaneously field Build-sprint questions and tweaks while leading Discovery & Definition Partner with Full-stack developers for implementation and design QACo-own design QA on AI-assisted output with UI associate — including helping control what goes into AI tooling (prompts, references, constraints) Deliver lean usability testing and behavioral analytics analysis<br>Design System & Accessibility Maintain a unified multi-platform design system that scales globally Inherit and take ownership of estaie's consistent design language using Tailwind+shadcn/ui design system Ensure all designs are WCAG-compliant, responsive by default, and localization-ready (UAE, KSA, UK, EU)<br>Nice to have Familiarity with AI design principles (prompt UX, conversational UX, explainable AI) Experience in hospitality, travel, or proptech design systems Understanding of data visualization and information hierarchy for analytics dashboards Experience in MS Clarity (or equivalent behavioral tracking tools) and Airtable<br>What we offer Remote work flexibility Opportunity to shape the future of extended-stay infrastructure with AI-native design Collaborative environment working across engineering, partnerships, sales and AI teams Equity-forward compensation structure representing a bet on the company's growth<br>Who will thrive here You're a designer who thrives in ambiguity and moves fast. You own complex design problems end to end—not just executing finished briefs—and you have a portfolio showing your process, not just polish. You use AI tools daily in your workflow with specific examples of how they've changed the way you work, and you're comfortable sharing work early and often, in-progress rather than only when polished.<br>You flag risks and blockers as soon as you see them with proposed solutions, and you're equally comfortable collaborating with engineers as with marketing or sales teams. You have a genuine interest in this equity-forward opportunity and understand that base compensation is modest and intentional at this stage—this is a bet on the company.

Sales Executive<br><br>Phoenix is currently hiring a Corporate Sales Executive for one of its prestigious clients.<br><br> <br><br>Role Overview:<br><br>Develop corporate business opportunities and promote incentive, team-building, and corporate retreat programs in Sharm El Sheikh.<br><br> <br><br>Key Responsibilities:<br><br>• Identify and approach companies across Egypt for corporate events, team-building activities, and incentive programs.<br><br>• Build relationships with HR Managers, Office Managers, Executive Assistants, and company decision-makers.<br><br>• Conduct client meetings and presentations in Cairo.<br><br>• Generate new business opportunities and achieve monthly sales targets.<br><br>• Prepare proposals and coordinate with internal teams to deliver successful corporate events.<br><br>• Generate sponsors for the company and the racing team.<br><br> <br><br>Requirements:<br><br>· Minimum 5 years of experience in sales, business development, events, hospitality, or<br><br>corporate relations.<br><br>· Strong communication and presentation skills.<br><br>· Based in Cairo.<br><br>· Own vehicle preferred.<br><br>· Fluent in Arabic and English.<br><br>· Self-driven, organized, and target-oriented.<br><br> <br><br>Package<br><br>• Competitive net salary.<br><br>• Attractive commission structure on completed incentive schemes and sponsorship deals according to company policy.<br><br>• Opportunity to grow within a leading corporate events and entertainment destination.<br><br> <br><br>How to apply<br><br>Candidates are encouraged to apply through Linked In easy apply, or by sending their CV to hr@phoenix-ihscs.com<br><br>Please specify the job title in the email subject