وظائف مدير العمليات في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Bosta:&nbsp;<br></strong><br> Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.&nbsp;<br> We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br> <br><br><p><b>Job Responsibilities: </b></p><br><p>The HR Operations Manager leads the HR Operations function, ensuring the smooth execution of employee lifecycle processes while maintaining compliance with company policies and labor regulations. This role oversees HR administration, onboarding, employee documentation, contracts, social insurance, and HR services, while partnering closely with Talent Acquisition and Payroll to deliver an efficient employee experience.</p><br> Key Responsibilities <ul> <li>Lead and manage the HR Operations team, providing guidance, support, and performance oversight.</li> <li>Oversee employee onboarding, ensuring all hiring documents are complete and onboarding activities are executed smoothly.</li> <li>Manage employment contracts, HR letters, employee files, and other HR documentation, ensuring accuracy and compliance.</li> <li>Handle all social insurance processes and coordinate with the relevant government authorities.</li> <li>Partner with Talent Acquisition and Payroll to ensure timely employee onboarding and accurate employee data.</li> <li>Maintain accurate employee records and ensure compliance with labor laws and internal policies.</li> <li>Identify opportunities to improve HR operational processes and enhance service delivery.</li> <li>Monitor HR Operations activities to ensure timely completion and high-quality service.</li> </ul><br><br><p><b>Job Qualifications:</b></p><br><ul><li> Qualifications <ul> <li>Bachelor's degree in human resources, Business Administration, or a related field.</li> <li>7 - 10 years of HR experience, including experience in HR Operations and team leadership.</li> <li>Strong knowledge of Egyptian labor law and social insurance regulations. Skills <ul> <li>HR Operations and employee lifecycle management.</li> <li>Team leadership and stakeholder management.</li> <li>Strong organizational and problem-solving skills.</li> <li>Excellent attention to detail and communication skills.</li> <li>Proficiency in Microsoft Office and HR systems.</li> </ul></li></ul><br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Internal Firm Services<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>IFS - Internal Firm Services - Other<br><b>Management Level</b><br>Senior Manager<br><b>Job Description &amp; Summary</b><br>At PwC, our people in finance focus on providing financial advice and strategic guidance to clients, helping them optimise their financial performance and make informed business decisions. These individuals handle financial analysis, budgeting, forecasting, and risk management.<br>In financial operations at PwC, you will focus on managing financial processes and confirming compliance with regulations. You will handle tasks such as financial reporting, budgeting, and risk management.<br><b>Key Responsibilities:</b><br><ul><li><b>Financial Planning:</b> Lead the annual budgeting process and quarterly forecasting, ensuring alignment with organizational goals and objectives.</li><li><b>Analysis &amp; Reporting:</b> Develop, analyze, and present financial reports to senior management, highlighting key trends, risks, and opportunities.</li><li><b>Strategic Support:</b> Collaborate with cross-functional teams to evaluate new business initiatives, capital investments, and operational efficiencies.</li><li><b>Performance Monitoring:</b> Establish and track key performance indicators (KPIs) to assess business performance and drive accountability.</li><li><b>Team Leadership:</b> Mentor and develop FP&amp;A team members, fostering a collaborative and high-performance environment.</li><li><b>Process Improvement:</b> Identify and implement best practices to enhance the efficiency and effectiveness of FP&amp;A processes.</li><li><b>Stakeholder Engagement:</b> Serve as a trusted advisor to senior leadership, providing financial insights and strategic recommendations.</li></ul><br><b>Qualifications:</b><br><ul><li>Bachelor's degree in Finance, Accounting, Business Administration, or a related field; MBA or relevant professional certification (CFA, CPA) preferred.</li><li>10+ years of experience in FP&amp;A, finance, or a related field, with a minimum of 3 years in a managerial role.</li><li>Strong analytical skills and the ability to synthesize complex data into actionable insights.</li><li>Proficient in financial modeling and advanced Excel skills; experience with financial software and ERP systems.</li><li>Excellent communication and presentation skills, with the ability to articulate financial concepts to non-financial stakeholders.</li><li>Proven leadership abilities and experience in managing and developing teams.</li></ul><br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Accounting Policies, Accounting Practices, Active Listening, Analytical Thinking, Balance Sheet Analysis, Budgetary Management, Cash Flow Analysis, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Financial Budgeting, Financial Close Process, Financial Data Mining, Financial Forecasting, Financial Management, Financial Policy, Financial Reporting, Financial Statement Analysis, Generating Financial Reports {+ 17 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br><b>Available for Work Visa Sponsorship?</b><br><b>Government Clearance Required?</b><br><b>Job Posting End Date</b><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for an IT &amp; Workplace Operations Manager for one of our partners, a leading Digital Bank!<br> Job Summary The IT &amp; Workplace Operations Manager owns the delivery of employee-facing IT support and the digital workplace experience across the Bank, ensuring reliable, secure, and efficient IT services for all staff.<br> This role manages the IT Service Desk, endpoint fleet, workforce identity and access management, and collaboration tools, while also supporting release and operational activities through issue resolution and environment access management.<br> Responsibilities Manage the IT Technical Support function (IT Service Desk), including L1 triage, incident resolution, and request handling for all employees.<br> Own and support the digital workplace environment, including the endpoint fleet (laptops, desktops, mobile devices) and workforce identity and access management (IAM).<br> Manage collaboration tools and platforms (e.<br>g., email, Microsoft 365/Teams, video conferencing) to ensure high availability and adoption across the organization.<br> Support software releases and operational activities through issue resolution and management of environment access.<br> Define and monitor Service Level Agreements (SLAs) for the Service Desk and workplace operations, ensuring consistent service quality.<br> Manage onboarding/offboarding processes for employee IT provisioning, including hardware, access, and application setup.<br> Ensure compliance with IT security policies across endpoints, identity management, and collaboration platforms.<br> Manage relationships with IT support vendors and workplace technology providers.<br> Lead and develop the IT support team, ensuring adequate coverage and continuous improvement of support processes.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> Minimum of 7 years of experience in IT service desk, end-user support, or workplace operations management, ideally within banking or financial services.<br> Strong understanding of ITIL service management practices (incident, request, and problem management).<br> Experience with identity and access management (IAM) tools and endpoint management platforms (e.<br>g., Intune, SCCM, or similar).<br> Familiarity with collaboration and productivity platforms (Microsoft 365, Teams, or similar).<br> Experience managing service desk teams and SLAs.<br> Strong customer service orientation and communication skills.<br> Understanding of IT security best practices relevant to endpoint and identity management.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Summary</strong></p><br><br> <p>The Quality Control Retail Manager is responsible for ensuring consistent operational excellence, compliance with company standards, and superior customer experience across all retail stores. The role oversees quality control processes, conducts store audits, monitors compliance with operational procedures, and drives continuous improvement initiatives to enhance overall retail performance.</p><br><br> <p><strong>Key Responsibilities</strong></p><br><br> <ul><li>Develop and implement quality control standards and procedures across all retail locations.</li><li>Conduct regular store audits to ensure compliance with company policies, SOPs, visual merchandising standards, and operational guidelines.</li><li>Monitor customer service quality and ensure a consistent brand experience across all stores.</li><li>Evaluate store operations, identify performance gaps, and implement corrective action plans.</li><li>Monitor inventory management, stock accuracy, shrinkage, and loss prevention practices.</li><li>Ensure compliance with health, safety, and security regulations.</li><li>Analyze audit results, customer feedback, and operational KPIs to identify improvement opportunities.</li><li>Collaborate with Retail Operations, HR, Training, and Store Managers to improve operational performance.</li><li>Develop quality reports and present findings and recommendations to senior management.</li><li>Support new store openings by ensuring compliance with operational and quality standards.</li><li>Lead continuous improvement initiatives to enhance efficiency, productivity, and customer satisfaction.</li></ul> <p><strong>Qualifications</strong></p><br><br> <ul><li>Bachelor's degree in Business Administration, Retail Management, Quality Management, or a related field.</li><li><strong>5–8 years</strong> of experience in retail operations or quality control, including at least <strong>3 years</strong> in a managerial role.</li><li>Experience in retail chains, fashion, luxury, FMCG, or consumer goods is preferred.</li><li>Strong knowledge of retail operations, quality assurance, SOPs, and customer service standards.</li><li>Experience in conducting operational audits and compliance reviews.</li><li>Proficiency in Microsoft Office and ERP/POS retail systems.</li><li>Strong analytical, leadership, communication, and problem-solving skills.</li><li>Willingness to travel regularly between retail locations.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>About IDP</b> <br></span><p><span>IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.</span></p><br> <p><span>Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.</span></p><br> <p><span>Learn more at www.careers.idp.com</span></p><br><br><br><b>Role purpose</b> <br><p><span>The IELTS regional team consists of Regional IELTS Director, Associate Directors and Regional IELTS Managers working closely across the Test Centre network in the region.</span></p><br> <p><span>The role will need to ensure that Test Centres receive the administrative support necessary to ensure efficient and effective operations and that they are adhering to IELTS delivery standards, working in collaboration with internal stakeholders across the business. S/he will also act as mentor for new centre administrators to setup Associate Centres as per IELTS standards.</span></p><br> <p><span>Ideal candidates will be strategic in nature, challenging, has extensive experience in an operation, sales / marketing role in their background, motivated individuals, experienced in the discovery process and adept at mining and building external relationships are highly essential</span></p><br><br><br><b>Key accountabilities</b> <br><p><span>Customer Service</span></p><br> <ul> <li><span>Develop proactive and cooperative relationships with IELTS Test Administrators at Associate Centres.</span></li> <li><span>Ensure all test takers receive exemplary customer experience at every contact point before, during and after sitting the IELTS test</span></li> <li><span>Lead and manage the transformation of the region’s Test Centres into customer service centres of excellence by ensuring each staff member involved in testing have received the appropriate training in customer service.</span></li> <li><span>Manage the escalation of any customer complaints and ensure the B2C Touchpoints are optimised.</span></li> <li><span>Organize and execute dedicated regional webinars and targeted engagement initiatives specifically tailored for Test Takers to improve regional test-taker satisfaction and support in alignment with associated Test Centres</span></li> </ul> <p><span>Commercial<br></span></p><br> <ul> <li><span>Provide monthly feedback to Test Centres about their performance and address any issues that may arise</span></li> <li><span>Develop launch plans for new IELTS products and initiate projects to improve our offer to test takers and recognising organisations</span></li> <li><span>Proactively monitor IELTS competitor local offer and keep regional team and test centre management abreast of these market changes to ensure IDP offer meet current demand.</span></li> <li><span>Coordinate with Regional Marketing team and IELTS Central Operations to ensure all test centres related information stated on/offline mediums and systems are updated on proactive basis.</span></li> <li><span>Ensure IA fee invoices are followed up and timely settled by Associate centres.</span></li> <li><span>Direct regional budget reviews and submissions to guarantee strategic alignment with business expansion targets.</span></li> <li><span>Conduct exhaustive Competitors' Analysis and Competitors' Pricing reviews to safeguard and improve local market share.</span></li> <li><span>Expand Test Centre Business Development footprints with a specific focus on computer-delivered test options.</span></li> </ul><br><br>Key Accountabilities <br><p><span>Centre Operations Management<br></span></p><br> <ul> <li><span>Support Test Centre staff by sharing guidance and best practices to ensure IELTS operations are conducted in line with established standards.</span></li> <li><span>Coach test centre managers seeking to improve operationally.</span></li> <li><span>Provide regular management reports and statistical analysis of candidate trends and market developments in the region.</span></li> <li><span>Work with Head IELTS Business Assurance to maintain the IELTS quality and compliance framework across the Test Centre network</span></li> <li><span>Review self-audit reports and follow-up activities to ensure that compliance is maintained across the Test Centre network</span></li> <li><span>Own the end-to-end framework for New Test Centre Onboarding Activities, administrative operations support, and systemic Test Centre Operations reviews.</span></li> <li><span>Oversee and support structured Test Centre audits, iLearn audits, and maintain rigorous alignment with Business Assurance team.</span></li> <li><span>Oversee the regular auditing of regional test session availabilities across all product profiles (including IOC+P, IOC, UKVI, and Life Skills).</span></li> <li><span>Plan, sign off on, and deliver end-to-end operational execution for Sign-off and Test Centre Closure Plans.</span></li> <li><span>Supervise case reviews and technical assistance operations through the IOC Support and Service Desk pipelines.</span></li> </ul> <p><span>Stakeholder Management<br></span></p><br> <ul> <li>Contribute to the visibility of IELTS across B2B and B2C channels by leading relationship-building efforts and sharing relevant market insights.</li> </ul> <p>Product and Training Support</p><br> <ul> <li>Oversee structural rollout mechanics for new regional projects, new product enhancements across the IELTS Network, and the commercial roll-out of new products/services.</li> <li>Provide technical and strategic training team support for localized IELTS training courses and ongoing professional development initiatives.</li> </ul><br><br><b>Required experience</b> <br><ul> <li> <p>Bachelor’s degree or equivalent</p><br> </li> <li>Strong sector knowledge and experience of international education and / or testing services</li> <li> <p><span>Track record of meeting sales targets with well-developed and effective negotiating skills</span></p><br> </li> <li> <p><span>Ability to establish strong relationships, understand corporate wide business issues and influence key internal stakeholders</span></p><br> </li> <li> <p><span>Ability to work effectively as part of a globally dispersed team with strong analytical and problem-solving skills</span></p><br> </li> <li> <p><span>Ability to manage critical deadlines and competing priorities</span></p><br> </li> <li> <p><span>Self-starter with plenty of drive and used to working outside a formal office environment</span></p><br> </li> <li> <p><span>Competent user of Microsoft Office suite</span></p><br> </li> </ul><br><br><br> </div>