وظائف مدير العمليات في مصر

Employer Overview A leading Egyptian ice cream and food manufacturing company with a long-standing family-business heritage and a strong track record of growth, innovation, and operational excellence. The organization operates large-scale manufacturing and distribution operations and is currently expanding its production and warehouse facilities to support its next phase of growth.<br>Job Summary The Manufacturing Manager will be responsible for overseeing end-to-end manufacturing operations and maintenance activities, ensuring efficient, safe, and cost-effective production. The role will lead production and maintenance teams, optimize plant performance, minimize downtime, and ensure production targets and quality standards are consistently achieved.<br>Key Responsibilities Lead and oversee daily manufacturing operations to ensure production plans, targets, quality standards, and delivery requirements are achieved. Develop and implement production plans in coordination with Supply Chain, Quality, Warehouse, and other relevant functions. Monitor production efficiency, productivity, waste, downtime, and overall equipment effectiveness (OEE), driving continuous improvement initiatives. Lead the maintenance function, ensuring preventive and corrective maintenance programs are effectively implemented to maximize equipment reliability and minimize downtime. Ensure the availability, reliability, and optimal utilization of production lines, machinery, utilities, and plant equipment. Identify operational bottlenecks and implement corrective actions to improve production capacity, efficiency, and cost-effectiveness. Ensure compliance with food safety, quality, health & safety, environmental, and company standards across all manufacturing activities. Lead root-cause analysis for production breakdowns, quality issues, and operational losses, ensuring sustainable corrective and preventive actions. Manage, develop, and evaluate manufacturing and maintenance teams, ensuring clear accountability, productivity, and adherence to operating standards. Support the commissioning, installation, and ramp-up of new production lines and facilities as part of the company's expansion plans.<br>Minimum Requirements Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Production Engineering, or a related field. Additional qualifications in Manufacturing, Maintenance, Operations Management, or Lean Manufacturing are highly preferred.10+ years of progressive experience in manufacturing operations, with significant experience in a managerial role. Proven experience managing both production and maintenance functions. Strong experience in FMCG, food manufacturing, dairy, ice cream, or a similar high-volume manufacturing environment. Experience managing multiple production lines and large manufacturing teams. Proven experience in plant expansion, production line installation, commissioning, or ramp-up projects is highly preferred. Strong leadership and team-management skills. Excellent problem-solving and decision-making abilities. Strong analytical and operational mindset. Strong planning, organization, and prioritization skills. Ability to work under pressure in a fast-paced manufacturing environment. Strong knowledge of manufacturing processes, production planning, and plant operations. Strong knowledge of industrial maintenance, including preventive and corrective maintenance. Good understanding of OEE, production KPIs, downtime analysis, and productivity improvement. Knowledge of Lean Manufacturing, TPM, 5S, Six Sigma, or other continuous improvement methodologies. Strong understanding of industrial utilities, machinery, and production line equipment. Knowledge of food safety and manufacturing standards is highly preferred. Strong understanding of health, safety, and environmental requirements. Advanced Microsoft Excel and Microsoft Office skills. Experience working with ERP/MRP systems for production and inventory planning. Ability to analyze production and maintenance data and prepare management reports. Good command of English, both written and spoken. Ability to manage large-scale manufacturing operations and multiple production lines. Ability to lead both production and maintenance teams effectively. Ability to manage plant shutdowns, breakdowns, maintenance activities, and emergency situations.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Oversee the daily&nbsp;operations of the&nbsp;spa and ensure&nbsp;exceptional guest satisfaction.</li><li>Maintain the highest&nbsp;standards of luxury&nbsp;service, cleanliness, and&nbsp;professionalism.</li><li>Ensure all spa&nbsp;policies, procedures, and&nbsp;service standards are&nbsp;consistently followed.</li><li>Manage and supervise&nbsp;the spa team&nbsp;to achieve operational&nbsp;excellence.</li><li>Recruit, onboard, train, coach, and evaluate spa&nbsp;employees.</li><li>Prepare and manage&nbsp;staff schedules to&nbsp;ensure adequate coverage.</li><li>Monitor employee performance&nbsp;and provide coaching&nbsp;and corrective&nbsp;action when required.</li><li>Maintain current knowledge&nbsp;of all spa&nbsp;services, treatments, pricing, promotions, and retail&nbsp;products.</li><li>Assist with monthly&nbsp;inventory,&nbsp;product ordering, and&nbsp;stock control.</li><li>Monitor product usage&nbsp;to minimize waste&nbsp;and control operational&nbsp;costs.</li><li>Ensure all spa&nbsp;equipment and facilities&nbsp;are properly maintained.</li><li>Handle guest feedback&nbsp;and resolve complaints&nbsp;promptly and professionally.</li><li>Assist with payroll&nbsp;preparation and ensure&nbsp;timely and accurate&nbsp;submissions.</li><li>Monitor daily revenue&nbsp;and support initiatives&nbsp;to achieve financial&nbsp;targets.</li><li>Promote retail sales&nbsp;and upselling opportunities&nbsp;to maximize profitability.</li><li>Ensure compliance&nbsp;with health, safety, hygiene, and sanitation&nbsp;standards.</li><li>Coordinate staff training&nbsp;and professional development&nbsp;programs.</li><li>Perform opening and&nbsp;closing Manager-on-Duty (MOD) responsibilities.</li><li>Prepare operational reports&nbsp;and maintain accurate&nbsp;documentation.</li><li>Collaborate with other&nbsp;hotel departments to&nbsp;ensure a seamless&nbsp;guest experience.</li><li>Support the Spa&nbsp;Director in achieving&nbsp;departmental goals and&nbsp;complete any additional&nbsp;duties as assigned.</li></ul><br>Qualifications<br><br><ul><li><strong>Education:</strong>&nbsp;Bachelor's degree in&nbsp;Hospitality Management,&nbsp;Business Administration, Hotel Management, or&nbsp;a related field.</li><li><strong>Experience:</strong>&nbsp;Minimum of 5–7 years of&nbsp;experience in spa&nbsp;operations, with at&nbsp;least 2–3&nbsp;years in a&nbsp;supervisory or management&nbsp;role within a&nbsp;luxury&nbsp;hotel or resort&nbsp;spa.</li><li><strong>Languages:</strong>&nbsp;Sufficient level of English&nbsp;to communicate effectively with guests.</li><li><strong>Training &amp; Certifications:</strong>&nbsp;Professional training in&nbsp;spa operations, customer&nbsp;service, leadership, wellness, or hospitality management&nbsp;is preferred. Knowledge&nbsp;of health, hygiene, and safety standards&nbsp;is required.</li><li><strong>Computer Literacy:</strong>&nbsp;Proficient in Microsoft&nbsp;Office applications and&nbsp;spa/property management&nbsp;systems (e.g., Book4Time, SpaSoft, or&nbsp;similar).</li><li><strong>Skills:</strong><ul><li>Strong leadership, coaching, and team management&nbsp;skills.</li><li>Excellent guest service&nbsp;and interpersonal communication&nbsp;skills.</li><li>Knowledge of spa&nbsp;treatments, wellness products, retail operations, and&nbsp;luxury service standards.</li><li>Experience in budgeting, payroll, scheduling, inventory&nbsp;control, and cost&nbsp;management.</li><li>Strong problem-solving, decision-making, and&nbsp;organizational abilities.</li><li>Ability to anticipate&nbsp;guest needs and&nbsp;deliver exceptional guest&nbsp;experiences.</li><li>Good understanding of&nbsp;market trends, competitor&nbsp;analysis, and revenue&nbsp;generation strategies.</li><li>Ability to work&nbsp;under pressure while&nbsp;maintaining high service&nbsp;standards.</li></ul></li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><p><b>Job Purpose/Overview:</b></p><br><p>The MGS Commercial Team is the Global Indirect buying experts for Mars, Incorporated.&nbsp; There are 3 established regions (Amercias, EU CIS, and APMEA) in this global shared service with MEA Cluster part of the APMEA region. The Strategic Sourcing Manager will be primarily responsible for managing Sourcing Strategy development and execution for Marketing and Sales Categories across Middle East and Africa.</p><br><br><p>This role is responsible for leading the Marketing and Sales Category Sourcing including but not limited to Media, Content, Data &amp; Tech, Consumer Promotions, Displays, Chillers &amp; Freezers for the MEA region ensuring execution of the global sourcing strategy in line with Global Transformation initiatives such as AES (Agency Ecosystem) and developing and executing Regional Sourcing Strategies where applicable.</p><br><br><p>The job holder works closely with the regional &amp; global Category leads to the efficient and effective implementation of sourcing strategies, manage key suppliers’ performance, collaborate with the Sourcing Excellence team to ensure effective day-to-day Vendor performance, and act as the key point of contact and relationship owner for our Key Partners.</p><br><p><br><b>Key Responsibilities:</b></p><br><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Purchase indirect goods &amp; services by securing price, capacity &amp; service levels in line with commitments to the business and as per the sourcing strategies by applying a wide range of sourcing tools (e.g. negotiation, e-procurement, strategic supplier relationship and performance management, etc.)</p><br><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement Agency Ecosystem Strategy through optimizing the number of agencies, assessing and developing existing suppliers to meet business needs and identify future opportunities.&nbsp;</p><br><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure effective risk management of the supply base, through robust contracts and monitoring of financial and other KPIs and implementing corrective actions as appropriate.</p><br><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Establish &amp; maintain relationships with Key Stakeholders including Finance (Operations, Business Partners, Governance), Marketing (Media, Brand, Customer Marketing, D-Commerce), Sales, and Regional/Global MGS Commercial.</p><br><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comply with policies, systems &amp; controls as per ICE and Commercial Guide.</p><br><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide Market and financial insights and inputs to the internal sourcing process.</p><br><p>7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement best practice for areas of responsibility. Participating in team knowledge transfer and building category expertise.</p><br><p>8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide input to and will execute locally relevant Global and/or Regional MSSMs or develop Cluster MSSMs where required.</p><br><p>9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in external forums and associations and be Innovation champion for their categories.</p><br><p>10.&nbsp;&nbsp; Actively participate and contribute to Global and Regional Category Communities.</p><br><p>11.&nbsp;&nbsp; Manage all related commercial, financial &amp; ethical requirements / tradeoffs with the support of the LM.</p><br><p>12.&nbsp;&nbsp; Use of the appropriate contracts to cover those risks and cover the relevant service &amp; good purchase</p><br><p>13.&nbsp;&nbsp; Regularly maintain &amp; update relevant KPIs related to in-scope investments (e.g. savings, payment terms, Supplier Performance, etc.)</p><br><p>14.&nbsp;&nbsp; &nbsp;Works with other functions to support new product launches, line extensions, and execution of continuous improvement programs for indirect goods and services in scope for the role.</p><br><p>15.&nbsp;&nbsp; Carries out supplier performance reviews on a regular basis for the relevant categories and develops &amp; implements a continuous improvement action plan to ensure great and stable performance.</p><br><p>16.&nbsp;&nbsp; Collaborate, Coach, and contribute to the development of Sourcing Excellence and Commercial Services Team to ensure their objectives are in line with MEA/APMEA/Global Strategy, AEP and Transformation Program deliverables.</p><br><br><p><b>Context and Scope:</b></p><br><p>This role is an individual contributor role and will be part of the Middle East, Africa, and India MGS Commercial Cluster Team and the Asia Pacific Middle East and Africa Category Community as the Marketing &amp; Sales Category Expert and contributing to the overall MEA Commercial Strategy and Agenda. The job holder will also lead key priorities for the Region identified as part of the Strategy.</p><br><br><p>They will be the point of escalations for the Operations/Sourcing Excellence teams managing Logistics Services and will ensure the regional and global strategies are well communicated and implemented.&nbsp;</p><br><p>They will be the point of contact/escalation of senior stakeholders such as Demand Director, Media Director, Category and Customer Marketing Directors, Sales Heads, etc. as well as managing relationship with Key Account Director, MD, CFOs, and CEOs of our key partners.</p><br> </div>

<p>Envision Employment Solutions is currently looking for a Card &amp; Payment Operations Manager for one of our partners, a leading Digital Bank!</p><p>THE ROLE</p><p>You make sure the money moves and the numbers add up. Every card the digital bank issues, every payment it processes, every dispute and chargeback runs through the operation you lead, and one mistake here is one a customer feels immediately. In a bank built for everyday money, you own the machinery that must work every single time.</p><p>WHAT YOU LL DO</p><p>Oversee card operations end to end, from issuance and lifecycle management to customer request fulfilment</p><p>Run payment operations, including transaction processing, exception handling, reconciliation, disputes, chargebacks and payment recovery</p><p>Lead the card and payment operations analysts to SLAs, procedures and quality standards, and review the escalated high risk, fraud related and customer impacting cases yourself</p><p>Hold the operation to Visa and Mastercard scheme rules, payment network requirements, regulatory obligations and internal controls</p><p>Investigate the root cause of recurring issues and put corrective actions and automation in place</p><p>Coordinate with technology, fraud, compliance and external partners to keep service delivery and reconciliation clean</p><p><strong>Desired Candidate Profile</strong></p><p>WHAT WE RE LOOKING FOR</p><p>5 to 8 years in card or payment operations within a bank or fintech</p><p>Strong command of card scheme rules, and the payment rails beneath them</p><p>Hands on experience running chargeback and dispute resolution</p><p>Familiarity with core banking and card management systems</p><p>A strong operational risk awareness and control mindset</p><p>YOU LL THRIVE HERE IF YOU</p><p>You believe an operation that works quietly every time beats one that impresses when it is watched</p><p>You d rather fix the root cause of a recurring exception than reconcile it again next month</p><p>You read a scheme rule as an operational control, not a formality</p><p>You feel a failed transaction the way the customer does</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>We are looking for a<strong> Manager - People Partnering</strong> to join our <strong>Instashop team</strong> and be part of our growth. If you’re a people person who is hungry for a new adventure, a multinational workplace is waiting for you.</p><br><br><ul><li>Act as a trusted advisor to regional and market Grocery &amp; Retail leadership teams on organizational design, talent strategy, workforce effectiveness, culture, and leadership capability.</li><li>Translate business strategy into actionable people priorities.</li><li>Drive alignment between regional business objectives and local HR execution.</li><li>Lead talent reviews and succession planning processes to enable effective internal mobility and succession planning.</li><li>Provide data driven recommendations on organizational health, retention, engagement, and capability gaps.</li><li>Evolve Employee Experience by facilitating processes and developing new programs.</li><li>Bridge management and employee relations by addressing demands, grievances or violations.&nbsp;</li><li>Manage and control Manpower Plans &amp; Budgets and support the hiring process. Support business needs through the development, engagement, and motivation of employees.</li><li>Nurture a positive working environment and interactive communication through proper channels.&nbsp;</li><li>Maintain and monitor HR Systems, Data, and procedures.&nbsp;</li><li>Implement and manage performance appraisal cycles to drive high performance.</li><li>Maintain Reward plans and benefits programs in alignment with the Rewards Centre of Excellence.</li><li>Manage reporting and analytics for better decision making in alignment with the Centre Of Excellence.&nbsp;</li></ul><br>What you need to be successful<br><ul><li>Bachelor’s Degree within HR / Employment Relations (CIPD Qualification or Coaching background is a plus).</li><li>Minimum of 7 years’ experience within HR Business Partnering.&nbsp;</li><li>Demonstrated experience managing and influencing stakeholders within complex matrix organizations across multiple markets.</li><li>Demonstrated ability operating in ambiguous environments with the ability to provide structure, clarity, and direction.</li><li>Ideally with exposure to the following industries: Retail / E-commerce, Logistics / fulfillment (operations heavy environments) or fast growth organizations.</li><li>Ability to build and sustain strong professional relationships through collaboration, trust, and a growth oriented mindset.</li><li>Ability to maintain confidentiality.&nbsp;</li><li>Strong Communication skills (Written and Verbal).</li></ul><br>Who we are<br><p><strong>About instashop:</strong></p><br><br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><br><p><br> With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for an Infrastructure Operations &amp; Management Manager for one of our partners, a leading Digital Bank!<br> Job Summary The Infrastructure Operations &amp; Management Manager is responsible for the provisioning, operation, and resilience of the Bank's core infrastructure, including servers, storage, networks, and data centers.<br> This role ensures that staging, production, and testing environments are reliably hosted and available, and that the Bank's disaster recovery and backup capabilities meet business continuity requirements.<br> Responsibilities Provision and manage staging, production, and data center environments, including hosting of testing environments for systems under development.<br> Own the hosting, management, and operation of the Bank's data centers.<br> Operate and maintain core infrastructure, including servers, operating systems, storage, and networks.<br> Manage and operate storage and backup systems, ensuring data integrity and recoverability.<br> Ensure availability, resilience, and capacity planning across all environments to meet current and future business needs.<br> Own backup execution, recovery readiness, and disaster recovery (DR) capabilities, including regular DR testing.<br> Manage infrastructure patching, capacity upgrades, and lifecycle management of hardware and systems.<br> Coordinate with security teams to ensure infrastructure hardening and compliance with banking regulatory requirements.<br> Manage relationships with data center, hosting, and infrastructure vendors, including budget and contract oversight.<br> Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.<br> Minimum of 7 years of experience in infrastructure operations or data center management, ideally within banking or financial services.<br> Strong hands-on knowledge of servers, operating systems, storage, backup, and networking technologies.<br> Experience with data center operations, including on-prem, hybrid, and/or cloud infrastructure.<br> Solid understanding of disaster recovery (DR) and business continuity planning (BCP) principles.<br> Experience with virtualization technologies and infrastructure capacity planning.<br> Familiarity with regulatory and audit requirements applicable to banking infrastructure.<br> Strong leadership and vendor management skills.<br></span> </div>

<p><h4>Company description</h4> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.</p> <h4>Job description</h4> <p>The Rooms Division Manager at Movenpick Waterpark Resort & Spa Soma Bay is responsible for managing all aspects of the Rooms Division, which includes Front Office, Housekeeping, and Guest Services. You will ensure that the highest standards of service and quality are consistently delivered to our guests. The Rooms Division Manager will lead and inspire the team, ensuring efficient operations while enhancing the guest experience and achieving financial goals.</p> <h4>Key responsibilities:</h4> <p><strong>Leadership and team management:</strong></p> <ul> <li>Lead and manage the Rooms Division team, fostering a culture of excellence, collaboration, and continuous improvement.</li> <li>Recruit, train, and develop staff to ensure high levels of performance and engagement.</li> <li>Conduct regular performance evaluations, provide constructive feedback, and implement development plans to enhance team capabilities.</li> </ul> <p><strong>Operational excellence:</strong></p> <ul> <li>Oversee daily operations of the Front Office, Housekeeping, and Guest Services to ensure smooth and efficient functioning.</li> <li>Develop and implement standard operating procedures to ensure consistency and quality in guest service.</li> <li>Monitor room inventory and coordinate with the reservations team to maximize occupancy and revenue.</li> </ul> <p><strong>Guest experience management:</strong></p> <ul> <li>Ensure an exceptional guest experience by addressing and resolving guest inquiries and complaints promptly and effectively.</li> <li>Implement guest service standards and continuously monitor guest feedback to drive improvements.</li> <li>Collaborate with other departments to enhance the overall guest experience and promote a welcoming atmosphere.</li> </ul> <p><strong>Financial performance:</strong></p> <ul> <li>Develop and manage the Rooms Division budget, focusing on cost control and maximizing profitability.</li> <li>Analyze financial reports and performance data to identify opportunities for revenue growth and operational efficiency.</li> <li>Implement revenue management strategies, including upselling and cross-selling initiatives, to optimize room revenue.</li> </ul> <p><strong>Quality assurance and compliance:</strong></p> <ul> <li>Ensure compliance with all health, safety, and security standards, as well as company policies and procedures.</li> <li>Conduct regular inspections of guest rooms and public areas to maintain high standards of cleanliness and maintenance.</li> <li>Develop and implement quality assurance programs to uphold brand standards and enhance guest satisfaction.</li> </ul> <h4>Qualifications</h4> <ul> <li><strong>Educational qualifications:</strong> Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</li> <li><strong>Experience:</strong> Minimum of 5 years of experience in a similar role within the hospitality industry, preferably in a luxury resort or hotel setting.</li> <li><strong>Leadership and management skills:</strong> Strong leadership, management, and interpersonal skills.</li> <li><strong>Communication and problem-solving:</strong> Excellent communication and problem-solving abilities.</li> <li><strong>Technical proficiency:</strong> Proficiency in hotel management software and Microsoft Office Suite.</li> <li><strong>Flexibility:</strong> Ability to work flexible hours.</li> </ul> <h4>Additional information</h4> <ul> <li>Good communication and customer contact skills.</li> <li>Service oriented with an eye for details.</li> <li>Ability to work effectively and contribute in a team.</li> <li>Self-motivated and energetic.</li> <li>Well-presented and professionally groomed at all times.</li> </ul></p><p></p>

About the Role AFS Egypt is looking for an experienced Risk Manager to lead the identification, assessment, monitoring, and mitigation of risks across Egypt operations. This role serves as a second line of defence, ensuring strong governance, oversight, and implementation of risk frameworks aligned with internal policies and regulatory requirements.<br>Key Responsibilities Develop and maintain the risk management framework and related policies. Monitor financial and operational risks and recommend mitigation strategies. Review and challenge risk assessments conducted by first-line functions. Implement and enhance risk tools such as KRIs, incident reports, and risk control assessments. Prepare risk reports for internal stakeholders and regulators. Promote a strong risk culture through workshops, training, and guidance. Act as Local Data Protection Coordinator and support data governance initiatives.<br>Requirements Bachelor’s degree or higher in a relevant field. Minimum 8 years of experience in in risk management. Hands-on experience with risk and control frameworks across business processes, technology, and third parties. Strong understanding of financial services industry and regulatory environment. In-depth knowledge of risk management principles and best practices. Excellent analytical, communication, and stakeholder management skills. High integrity and professional judgment. Strong time management and leadership skills.

<p><h4>Job summary</h4> <p>Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Supporting management of spa operations and budgets</h4> <ul> <li>Assumes the responsibilities of the Spa Director in his/her absence.</li> <li>Ensures all employees have the proper supplies, equipment and uniforms.</li> <li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li> <li>Manages supplies and equipment inventories within budget.</li> <li>Maintains cleanliness of spa and related areas and equipment.</li> <li>Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li> </ul> <h4>Ensuring and delivering exceptional customer service</h4> <ul> <li>Sets a positive example for guest relations.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> <li>Handles guest problems and complaints.</li> <li>Empowers employees to provide excellent customer service.</li> <li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li> <li>Strives to improve service performance.</li> </ul> <h4>Conducting human resources activities</h4> <ul> <li>Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li> <li>Ensures employees understand expectations and parameters.</li> <li>Brings issues to the attention of the department manager and Human Resources as necessary.</li> <li>Observes service behaviors of employees and providing feedback to individuals.</li> <li>Participates in employee progressive discipline procedures.</li> <li>Participates in an on-going employee recognition program.</li> <li>Reviews comment cards and guest satisfaction results with employees.</li> <li>Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li> <li>Supervises on-going training initiatives and conducting training when appropriate.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li> <li>Celebrates successes and publicly recognizes the contributions of team members.</li> <li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li> <li>Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>