وظائف محلل مالي في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception.</span></p><br><p><span>We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!</span></p><br><p><strong>Meet the team!</strong></p><br><p>Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.</p><br><p><span>As an AI Engineering Manager, you will lead the team behind Unifonic's marketing and personalization AI, building the intelligence that determines who to engage, through which channel, at what time, and with what message. You will own the development and delivery of AI capabilities spanning audience segmentation, propensity and churn prediction, next-best-action and channel recommendations, send-time optimization, campaign optimization, and generative AI for personalized content. These systems directly drive conversion, engagement, and customer retention for the brands we serve.</span></p><br><p><span>This is a hands-on leadership role that combines people management with technical ownership. You will lead, mentor, and grow a team of talented AI engineers while actively contributing to architecture, technical design, code reviews, performance optimization, and proof-of-concept development. You will ensure the team delivers scalable, production-grade AI solutions, foster engineering excellence, and cultivate a culture of collaboration, innovation, and continuous learning.</span></p><br><p><strong>Help us shape the future of communications by:</strong></p><br><ul><li><p><span>Serving as the technical owner on AI model design, architecture, and integration for marketing and personalization use cases across the Unifonic product ecosystem.</span></p><br></li></ul><ul><li><p><span>Owning the technical roadmap for personalization AI, recommendation and next-best-action engines, customer segmentation and propensity models, campaign and send-time optimization, and generative AI for content personalization.</span></p><br></li></ul><ul><li><p><span>Leading the evaluation, selection, and implementation of AI/ML frameworks, tools, and best practices, ensuring scalability, robustness, and maintainability.</span></p><br></li></ul><ul><li><p><span>Participating in hands-on coding, solution prototyping, and code reviews to maintain high-quality standards and guide the team through complex technical challenges.</span></p><br></li></ul><ul><li><p><span>Overseeing and refining the AI development lifecycle, including model training, validation, deployment, experimentation (A/B and uplift testing), and ongoing improvement.</span></p><br></li></ul><ul><li><p><span>Leading a team of AI engineers, providing mentorship, regular feedback, and career development support.</span></p><br></li></ul><ul><li><p><span>Defining clear performance expectations, conducting performance reviews, and identifying growth opportunities for team members.</span></p><br></li></ul><ul><li><p><span>Fostering a positive, inclusive, and high-performance team culture that encourages innovation, continuous learning, and collaboration.</span></p><br></li></ul><ul><li><p><span>Collaborating with recruitment and HR to identify, attract, and retain top AI engineering talent, ensuring the team’s ongoing growth and success.</span></p><br></li></ul><ul><li><p><span>Working closely with the Director of AI Development, Product Managers, Designers, Data Scientists, and other Engineering leaders to translate business requirements into technical roadmaps and actionable engineering plans.</span></p><br></li></ul><ul><li><p><span>Ensuring seamless integration of AI capabilities into existing and future products, partnering with platform, infrastructure, and DevOps teams to optimize deployment and operations.</span></p><br></li></ul><ul><li><p><span>Communicating technical topics effectively to non-technical stakeholders, making recommendations and reporting progress, risks, and opportunities.</span></p><br></li></ul><ul><li><p><span>Implementing and continuously improving the development processes, standards, and tools that drive efficiency, reliability, and scalability.</span></p><br></li></ul><ul><li><p><span>Ensuring adherence to best practices in model governance, performance monitoring, and compliance with relevant data privacy and security regulations, including regional data residency requirements.</span></p><br></li></ul><ul><li><p><span>Monitoring engineering metrics and KPIs, leveraging data-driven insights to improve development velocity, code quality, and team efficiency and connecting model performance to marketing outcomes such as conversion, engagement, and retention.</span></p><br></li></ul><br><p><strong>What you will bring:</strong></p><br><ul><li><p>Bachelor’s or master’s degree in Computer Science, Engineering, or a related field.</p><br></li></ul><ul><li><p>8+ years of software development experience with at least 3 years focused on AI/ML engineering and related technologies.</p><br></li></ul><ul><li><p>Demonstrated experience building and shipping marketing or personalization AI in production recommendation systems, customer segmentation, propensity/churn/LTV modeling, real-time decisioning, or campaign optimization with measurable impact on business KPIs.</p><br></li></ul><ul><li><p>Proven track record of leading, mentoring, or managing engineering teams, preferably in high-growth or innovative tech environments.</p><br></li></ul><ul><li><p>Hands-on experience with a range of AI/ML frameworks (e.g., TensorFlow, PyTorch), advanced modeling techniques (NLP, LLMs and generative AI, recommendation and ranking systems), and production-grade model deployments.</p><br></li></ul><ul><li><p>Solid grounding in experimentation and measurement, A/B testing, uplift modeling, and evaluating model impact on conversion, engagement, retention, and ROAS.</p><br></li></ul><ul><li><p>Proficiency in Python, cloud platforms (e.g., OCI, AWS, GCP), CI/CD workflows, and modern software engineering practices.</p><br></li></ul><ul><li><p>Excellent communication and interpersonal skills, with the ability to motivate teams and build productive cross-functional relationships.</p><br></li></ul><ul><li><p>A strategic and solution-oriented mindset, capable of balancing technical depth with big-picture thinking.</p><br></li></ul><ul><li><p>Experience with MarTech ecosystems, customer data platforms (CDPs), campaign orchestration, marketing automation, or CPaaS/omnichannel messaging platforms is preferred </p><br></li></ul><ul><li><p>Experience applying LLMs to marketing use cases, content generation, conversational commerce, or agentic customer journeys including fine-tuning and retrieval-augmented generation (RAG), ideally within the Hugging Face ecosystem (Transformers, PEFT, tokenizers, and the model hub) is preferred </p><br></li></ul><ul><li><p>Exposure to Rust for performance-critical AI services, such as low-latency inference, real-time decisioning, or high-throughput data pipelines is preferred. </p><br></li></ul><ul><li><p>Arabic NLP experience or familiarity with the MENA market is preferred.</p><br></li></ul><ul><li><p>Experience scaling teams and systems in a high-growth SaaS environment is preferred.</p><br></li></ul><p><strong><span><span>Craft &amp; Toolkit:</span></span></strong></p><br><ul><li><p>Machine Learning &amp; Deep Learning</p><br></li><li><p>Generative AI &amp; LLMs</p><br></li><li><p>Recommendation Systems &amp; Personalization</p><br></li><li><p>Customer Segmentation, Propensity &amp; Churn Modeling</p><br></li><li><p>Python</p><br></li><li><p>TensorFlow / PyTorch</p><br></li><li><p>Hugging Face &amp; RAG</p><br></li><li><p>AWS / GCP / OCI</p><br></li><li><p>MLOps &amp; CI/CD</p><br></li><li><p>A/B Testing &amp; Model Evaluation</p><br></li><li><p>Software Architecture &amp; System Design</p><br></li><li><p>AI Engineering Leadership &amp; Team Management</p><br></li></ul><p><strong><span><span>Character Traits:</span></span></strong></p><br><ul><li><p><span>Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.</span></p><br></li><li><p><span>Ownership and accountability – take responsibility and follow projects through to completion.</span></p><br></li><li><p><span>Communication – explain ideas clearly and listen to others across teams.</span></p><br></li><li><p><span>Collaboration – work well with others and support team goals.</span></p><br></li><li><p><span>Adaptability and learning – adjust to change and keep learning new skills or tools.</span></p><br></li><li><p><span>Mentorship and knowledge sharing – help others grow and share what you know.</span></p><br></li><li><p><span>Resilience – stay calm under pressure and handle setbacks constructively.</span></p><br></li><li><p><span>Quality and attention to detail – do work carefully and strive for improvement.</span></p><br></li><li><p><span>Advocacy and innovation – encourage best practices, efficiency, and new ideas</span></p><br></li></ul><p><strong>As a Unifone you’ll receive a range of benefits:</strong></p><br><ul><li><p><span>Competitive salary and bonus</span></p><br></li><li><p><span>Unifonic share scheme (we are all owners!)</span></p><br></li><li><p><span>30 holiday days after the first anniversary</span></p><br></li><li><p><span>Your Birthday off!</span></p><br></li><li><p><span>Spend up to 25 days per year working from anywhere in the world!</span></p><br></li><li><p><span>Paid leave for new parents</span></p><br></li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an experienced Senior Mobile Engineer with deep native Android expertise to build high-quality, scalable, and secure applications. You will play a key role in designing application architecture, implementing new features, improving performance, and mentoring engineers, while collaborating closely with product, design, backend, QA, and iOS teams. The ideal candidate has strong expertise in native Android development and modern Kotlin-based architecture, and is comfortable working in a fast-paced, product-focused environment with a strong sense of ownership. Responsibilities Design, develop, and maintain high-quality native Android applications. Build scalable and maintainable solutions using modern Android architecture. Lead technical design discussions and contribute to system architecture decisions. Collaborate with Product, Design, Backend, QA, and iOS teams. Write clean, testable, and reusable code following best engineering practices. Optimize application performance, memory usage, startup time, and battery consumption. Ensure application stability through unit testing, UI testing, and code reviews. Integrate RESTful APIs and collaborate with backend teams on API design. Mentor junior developers and promote engineering excellence. Participate in Agile development processes and continuous delivery practices. Drive technical improvements and help establish engineering standards. Programming Languages Strong proficiency in Kotlin. Good knowledge of Java. Familiarity with Swift / SwiftUI and native iOS development concepts. Android Development Strong experience with native Android development. Deep understanding of the Android SDK and Jetpack libraries. Excellent knowledge of the Android application lifecycle and platform internals. Strong understanding of Android components: Activities, Fragments, Services, Broadcast Receivers, and Content Providers. Modern Android Development Jetpack Compose, Coroutines, and Kotlin Flow. WorkManager, Navigation Component, and ViewModel. Dependency Injection (Hilt / Dagger preferred). Architecture Strong understanding of MVVM, MVI, and Clean Architecture. Modular architecture, SOLID principles, and separation of concerns. System Design Experience designing scalable mobile architectures. Ability to make architectural decisions and evaluate trade-offs. Understanding of application modularization and feature separation. Networking REST APIs, JSON serialization, and backend integration. Error handling, authentication flows, and network caching. Performance Strong understanding of UI rendering performance and memory management. Threading and concurrency, startup optimization, and battery optimization. ANR prevention, plus performance profiling and debugging. Concurrency Kotlin Coroutines, Flow, and Dispatchers. Structured concurrency, threading models, and background processing. Testing Unit testing, UI testing, and integration testing. Test-Driven Development (TDD) and mocking frameworks. Development Practices Git, pull request workflows, and code reviews. CI-friendly development practices and Agile / Scrum methodologies. Soft Skills Strong ownership mentality and an execution-focused mindset. Excellent communication skills and the ability to work independently. Comfortable in fast-moving, startup-like environments. Strong problem-solving and analytical skills. Nice to Have Native iOS development experience using Swift / SwiftUI. Experience building FinTech or financial applications. Experience with offline-first applications. Local persistence technologies such as Room, SQLite, and DataStore. Experience with CI/CD pipelines. Experience with analytics platforms (Firebase Analytics, Mixpanel, CleverTap, etc.). Experience with A/B testing, experimentation frameworks, and feature flags. Experience implementing mobile security best practices, including: Encrypted local storage. SSL certificate pinning. Secure authentication and authorization flows. Secure handling of sensitive user data. Android Keystore usage. Preferred Experience 5+ years of professional Android development experience. Experience delivering production applications at scale. Experience mentoring engineers and conducting code reviews. Experience working with cross-functional teams in Agile environments. Proven ability to own features from design through production release. What We're Looking For A successful candidate is someone who: Writes clean, maintainable, and scalable Kotlin code. Understands mobile architecture beyond implementation details. Thinks about performance, security, maintainability, and user experience from the beginning. Takes ownership of features end-to-end. Enjoys solving complex engineering challenges. Continuously learns and adopts modern Android development practices. Collaborates effectively with engineers, designers, and product stakeholders to deliver high-quality mobile experiences. Location &amp; Work Model This is an on-site role based in Cairo, Egypt . Our team works primarily from the office to stay closely aligned in a fast-moving product environment, with up to 13 work-from-home days per quarter (roughly one day per week). Please apply only if you are able to work on-site in Cairo on this basis.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Strong proficiency in Kotlin. Good knowledge of Java. Familiarity with Swift / SwiftUI and native iOS development concepts. Strong experience with native Android development. Deep understanding of the Android SDK and Jetpack libraries. Excellent knowledge of the Android application lifecycle and platform internals. Strong understanding of Android components: Activities, Fragments, Services, Broadcast Receivers, and Content Providers. Jetpack Compose, Coroutines, and Kotlin Flow. WorkManager, Navigation Component, and ViewModel. Dependency Injection (Hilt / Dagger preferred). Strong understanding of MVVM, MVI, and Clean Architecture. Modular architecture, SOLID principles, and separation of concerns. Experience designing scalable mobile architectures. Ability to make architectural decisions and evaluate trade-offs. Understanding of application modularization and feature separation. REST APIs, JSON serialization, and backend integration. Error handling, authentication flows, and network caching. Strong understanding of UI rendering performance and memory management. Threading and concurrency, startup optimization, and battery optimization. ANR prevention, plus performance profiling and debugging. Kotlin Coroutines, Flow, and Dispatchers. Structured concurrency, threading models, and background processing. Unit testing, UI testing, and integration testing. Test-Driven Development (TDD) and mocking frameworks. Git, pull request workflows, and code reviews. CI-friendly development practices and Agile / Scrum methodologies. Strong ownership mentality and an execution-focused mindset. Excellent communication skills and the ability to work independently. Comfortable in fast-moving, startup-like environments. Strong problem-solving and analytical skills.</p><p>Nice to Have</p><ul><li>Native iOS development experience using Swift / SwiftUI.</li><li>Experience building FinTech or financial applications.</li><li>Experience with offline-first applications.</li><li>Local persistence technologies such as Room, SQLite, and DataStore.</li><li>Experience with CI/CD pipelines.</li><li>Experience with analytics platforms (Firebase Analytics, Mixpanel, CleverTap, etc.).</li><li>Experience with A/B testing, experimentation frameworks, and feature flags.</li><li>Experience implementing mobile security best practices, including: Encrypted local storage. SSL certificate pinning. Secure authentication and authorization flows. Secure handling of sensitive user data. Android Keystore usage.</li></ul><p>Preferred Experience</p><ul><li>5+ years of professional Android development experience.</li><li>Experience delivering production applications at scale.</li><li>Experience mentoring engineers and conducting code reviews.</li><li>Experience working with cross-functional teams in Agile environments.</li><li>Proven ability to own features from design through production release.</li></ul><p>What We're Looking For</p><p>A successful candidate is someone who:</p><ul><li>Writes clean, maintainable, and scalable Kotlin code.</li><li>Understands mobile architecture beyond implementation details.</li><li>Thinks about performance, security, maintainability, and user experience from the beginning.</li><li>Takes ownership of features end-to-end.</li><li>Enjoys solving complex engineering challenges.</li><li>Continuously learns and adopts modern Android development practices.</li><li>Collaborates effectively with engineers, designers, and product stakeholders to deliver high-quality mobile experiences.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>About TaskUs:</b></span>TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.&nbsp;</p><br><br><p>The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.</p><br><br><p>It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.</p><br><br><p><span><b>What We Offer:</b></span>At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.</p><br><p><b>Facilities Manager</b></p><br><p><br>So what does a Facilities Manager really do? Think of yourself as someone who will lead the operations of TaskUs' properties and be our subject matter expert who provides guidance to the Facilities team as they strive to provide a world class environment that will allow our teammates to be their best at work. You are expected to provide thoughtful leadership guided by the TaskUs Core Values in running the site. The TaskUs brand shall be evident through the quality of service your team provides to anyone who walks into our locations - from maintaining cleanliness, ensuring everyone is safe, giving quality meals, and keeping the whole site in good working condition.</p><br><p>Do you have what it takes to become a Facilities Manager?</p><br><p><br><b>As a Facilities Manager, you will:</b><br>You must have the capability to inspire the people reporting directly to you. Must have the experience of leading a team for a minimum of 3 years with at least a minimum of 4 direct reports. You, as their lead, is expected to be their coach so that they understand and perform the world class standard of service that TaskUs aims to achieve, and are culturally aligned and will live the core values at all times.&nbsp;<br>The team you lead is responsible to care for the people onsite. You are expected to audit the site on a regular basis while engaging with teammates in order to understand their needs and make sure these are attended to. You are also expected to build a close relationship with your site leadership, in order to understand and address any high level issues or concerns and ensure that site operations run smoothly.<br>Must be willing to take ownership of end to end transactions of the housekeeping, safety and security, maintenance, food services, business continuity, and general site management. Must have a high level of accountability that he/she must share with the rest of the team and direct reports.&nbsp;</p><br><p><br>People Engagement<br>Able to work with a diverse group of people of different cultures and nationality.<br>Solicit constant feedback on the site and working conditions from the employees by implementing regular walkthroughs, focus group discussions, surveys, and attending site leadership forums, and provide timely resolution to concerns.&nbsp;<br>Formulate programs that will increase employee’s work efficiency and job satisfaction.<br>Customer oriented person but can call out anybody if needed.<br>Anticipate internal and external scenarios that can affect the company in terms of deadlines and impact to business. Ready for Plan A, B and C when necessary.&nbsp;<br>Anticipate changes on growth and expansion that are related to the company that can affect the Facilities Management in terms of service efficiency and delivery.<br>Able to build strong relationships with all external parties he/she will be working with, such as the property management and lessors of his/her site’s location, the local government units, other industry leaders etc.</p><br><p><br>Engineering Maintenance&nbsp;<br>Formulate and implement preventive maintenance programs for the site relative to Architectural, AC, Plumbing, Electrical and Electronics, and other engineering disciplines.<br>Be able to anticipate equipment failure through its life span, performance and historical records.<br>Be able to set up, recommend upgrade or replacement of an equipment prior to failure.<br>Knowledgeable on the industry’s best practices and latest technology, and use such knowledge in formulating the maintenance program for the site.<br>Well organized and keeps track of equipment health as well as schedule of Preventive Maintenance.<br>Has a pool of vendors for specialty work.<br>Well versed in utility management (Water &amp; Electricity). Able to identify efficiencies to manage consumption without compromising employee quality of life.<br>Can construct comprehensive engineering reports.</p><br><p><br>Construction Management<br>Must be able to vet vendors and keep relationships with them to ensure quality service and delivery is given to the company at all times.&nbsp;<br>Be able to review, audit and recommend working drawings.<br>Provide technical specifications and review computations as necessary.<br>Well versed on the standards of Building, Electrical, Sanitary, Fire Code, and other engineering and government regulations.<br>Know-how on the permitting processes, and other government regulating bodies.<br>Well versed in construction methodologies, and able to anticipate problems during site build outs.<br>Ability to construct comprehensive technical reports.</p><br><p><br>Housekeeping and Office Upkeep<br>Take lead in implementing the site’s housekeeping program.<br>Accountable in the overall cleanliness and orderliness of the reception, operations area, offices and conference rooms, and restrooms.<br>Sets standards and expectations of cleanliness to the vendor. Maintains a good working relationship with them to ensure quality service and delivery is given to the company at all times.&nbsp;<br>Conducts a quarterly performance evaluation, and discusses wins and opportunities with the vendor to further improve quality of service.<br>Accountable in overall inventory management. Ensures that pantry and toiletry supplies are of ample quantity by setting reorder levels.&nbsp;<br>Leads RFP/bidding of vendors when necessary.</p><br><p><br>Safety and Security<br>Assists the Safety and Security Team in managing the physical security operations of the site.<br>Helps implement the safety program of the company in coordination with the Safety and Security Team.<br>Acts immediately to correct any unsafe act or hazards that pose risk to TaskUs employees<br>Assists government-authorized officials in the site inspection related to safety<br>Handles closure of the findings or recommendation from site inspection<br>Must be able to present safety and security procedures of TaskUs in relation to our safety and security standards and must pass through our Safety and Security Director.<br>Knows how to strategically position guards to ensure efficient enforcement of security.<br>Knows the strategic positioning of CCTV. Well versed in CCTV protocols.<br>Sets standards and expectations to the security force. Maintains a good working relationship with them to ensure quality service and delivery is given to the company at all times.&nbsp;<br>Conducts a quarterly performance evaluation, and discusses wins and opportunities with the vendor to further improve quality of service.<br>Leads RFP/bidding of vendors when necessary.</p><br><p><br>Financial Management<br>Must have proven knowledge of financial analysis and strategy, in which he/she can use in formulating programs that will contribute to the site’s operational efficiency.<br>In-depth knowledge of financial reporting standards related to Facilities management.<br>Analytical skills and attention to detail. Must have enough financial acumen to coach and guide the Facilities Officers in managing the site Opex and Capex spending.<br>Strong Excel skills.<br>Excellent ability to problem solve along with solid analytical skills, understanding of the business process, and systems optimization.<br>Comfortable interacting with all levels of management in multiple areas and discussing business financial strategies and insights.<br>Ability to review data and make relevant management decisions.</p><br><p><br><b>Required Qualifications:&nbsp;</b><br>At least 5 years experience in Facility management and/or Hospitality/Customer Experience, Cruise ships, Resorts, Hospitals, and the like in a management/leadership capacity.<br>Strong moral standards and professional ethics. Able to coach and make decisions based on the highest standards of integrity.<br>Mentoring capability and being able to make sound decisions with little to no supervision.<br>At least 7 years experience in property or facilities management.<br>BPO/Corporate or Hospitality experience is a plus factor.<br>Knowledgeable with PEZA, BOI, and general government licensing.<br>Ability to write reports, business correspondence, and procedure manuals.<br>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public through business presentations or townhalls.<br>Capable of giving best judgment on escalations and emergency situations. Able to analyze situations quickly to make the best decision.&nbsp;<br>High level of Emotional Intelligence and can keep up with changes and new directions. Quick on their feet and overall good decision maker.<br>High level of perseverance and passion.<br>Willing to work in a cyclical schedule.</p><br><p><br>Education / Certifications:<br>Bachelor’s Degree in Engineering and any related course<br>&nbsp;</p><br><p><b><span><b>How We Partner To Protect You: </b></span></b><span>TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.</span></p><br><p><br><b><b><span>DEI:</span></b></b> <span>In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to </span><i>opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.</i></p><br><p><span>We invite you to explore all TaskUs career opportunities and apply through the provided URL</span><b><u><span>https://www.taskus.com/careers/</span></u><span>.</span></b></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role purpose&nbsp;</strong><em>(overall high-level summary of the role)</em></p><br><br><p>Client Relationship Management Lead – GSC Egypt is an individual contributor role within the CIB COO -Client Relationship Servicing function.</p><br><br><br><p>The role holder in the team will be responsible for the strategic management and oversight of Global mandate processing for clients, ensuring seamless compliance, operational efficiency, and timely execution. This pivotal role requires close collaboration with international clients to understand their unique requirements, coordinate the delivery of tailored services, and serve as the primary point of contact for all mandate-related inquiries. The position demands a proactive approach to fostering client satisfaction, driving operational excellence, and maintaining the highest standards of service delivery. The incumbent will serve as the bridge between client-facing teams, internal support functions, and governance bodies, ensuring mandates are processed with agility, accuracy, and a deep focus on client centricity. This role is pivotal in managing end-to-end mandate lifecycle activities, while championing client satisfaction across all touchpoints.</p><br><br><br><p><strong>Principal Accountabilities and Responsibilities&nbsp;</strong><em>(e.g., for Business, Customers and Stakeholders; internal control environment, etc.)</em></p><br><br><br><p><strong>Operations Management</strong></p><br><br><ul><li>Define and drive strategic direction for the Mandates team aligned with business priorities and regulatory requirements.</li><li>Ensure the seamless execution of mandate-related activities with a strong focus on service level agreements (SLAs), quality standards, and turnaround times.</li><li>Establish robust processes for the management of new mandates, amendments, renewals, and removals.</li><li>Coordinate cross-functional workflow across geographies (onshore/offshore), ensuring alignment with client, legal, compliance, and operational teams.</li><li>Monitor daily operations through performance dashboards, ensuring adherence to KPIs and flagging exceptions early.</li><li>Implement and maintain controls to ensure data integrity, accuracy, and audit-readiness of all mandate documentation.</li><li>Maintain awareness of operational risk within assigned portfolio and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.</li><li>Align mandate operations with global SLAs, turnaround expectations, regulatory protocols, and quality benchmarks.</li><li>Drive operational control rigor while minimizing manual intervention through technology and standardized processing.</li><li>Act as SME for self &amp; all mandate-related escalations, ensuring timely response and root cause elimination.</li><li>Enhance documentation, audit readiness, and data integrity through proactive quality assurance measures.</li><li>Support the financial performance management/administration.</li><li>Co-ordinate with onshore process owners regarding migration roadmap and implementation.</li><li>Ensure timely escalation of all delays/challenges and proactively look for resolution to minimize any negative impact.</li><li>Ensure that stakeholder expectations are met with highest level of professionalism and value led exceptional service.</li><li>Perform regular root cause analyses on process failures or escalations, recommending and implementing corrective actions.</li><li>Act as escalation point for all operational challenges related to mandates, ensuring timely resolution and communication.</li><li>Standardize and document all processes, ensuring alignment with internal policies and external regulatory requirements.</li><li>Optimize workflows through robust SOPs and lean governance, enabling faster and error-free execution.</li><li>Serve as a Customer Champion, instilling a client-first culture in all mandate interactions.</li><li>Lead efforts to enhance client touchpoints with clear, timely, and transparent communications.</li><li>Resolve client pain points and queries through swift, empathetic, and solution-oriented responses.</li><li>Partner with RMs and client-facing teams to deliver seamless servicing on complex mandates.</li></ul><br><p><strong>Risk Management</strong></p><br><br><ul><li>Develop reporting capabilities to monitor and analyse inherent risks in the process and implement suitable controls to mitigate such risks.</li><li>Identify opportunities to improve the quality of client service within their products and/or processes. Gather information to understand the root causes of client service issues and develop solutions.</li><li>Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology and services.&nbsp;</li><li>Lead &amp; Participate in Governance and Committee meetings and escalate any issues/challenges in a timely manner and propose solutions where required.</li><li>Establish and maintain strong internal controls to mitigate operational, compliance, and reputational risks in mandate processing.</li><li>Ensure strict adherence to regulatory and policy guidelines governing client documentation and mandate governance.</li><li>Continuously assess the risk landscape to identify new and emerging threats, adapting controls accordingly.</li><li>Maintain risk event registers and ensure timely closure of outstanding risk items or audit findings.</li><li>Support the delivery of risk and control self-assessments (RCSA) and business control reviews (BCR).</li><li>Provide subject matter expertise (SME) in risk-related governance forums and working groups.</li><li>Drive automation of risk checks and reconciliation tools to reduce manual errors and enhance assurance.</li></ul><br><p><strong>Stakeholder Management</strong></p><br><br><br><ul><li>Serve as the primary liaison for internal and external stakeholders on all mandates-related matters.</li><li>Build and maintain strong relationships with stakeholders across Front Office, Legal, Fraud, Compliance, Risk, Operations, and Technology teams.</li><li>Drive proactive engagement with stakeholders to identify pain points, resolve issues, and optimize collaboration.</li><li>Lead and present in recurring stakeholder meetings to provide progress updates, insights, and escalations.</li><li>Collaborate with external counterparties (clients, service providers) to ensure accurate mandate execution and delivery.</li><li>Actively participate in governance meetings, representing mandates in strategic forums or change councils.</li><li>Promote transparency and accountability in all stakeholder communications with clear SLAs and ownership defined.</li><li>Track stakeholder satisfaction metrics and take corrective actions for improvement. (VoF)</li><li>Act as a voice of the customer, bringing feedback into the design of future processes and system enhancements.</li><li>Effective stakeholder management across all asset classes/countries that we support and ensuring that engagement levels with stakeholders are done in a proactive and consistent manner.</li><li>Partnership with stakeholders to identify bottlenecks and multiple hand offs tasks to provide best in class service, positively influencing KPIs.</li><li>Interfacing with wide variety of teams like Relationship Managers, WSO, Compliance, Risk, Legal, GPS etc. especially on matters that involve escalation of pending and ageing cases of global mandate requests.</li><li>Maintain and develop positive and professional working relationships with senior business managers at the Group and Regional levels. Lead by example, demonstrating excellent behaviours in line with HSBC core values.</li><li>Recognize, reward and set high internal service excellence benchmarks to ensure client delight.</li></ul><br><p><strong>Operational Effectiveness &amp; Process Optimization</strong></p><br><br><ul><li>Drive initiatives (Automation/Process streamlining/AI) to reduce Turn-Around-Time and confirm NIL business impact, enhance Client experience and reduce RM / downstream touch points.</li><li>Champion process simplification and digitization efforts using automation, robotics, and AI where feasible.</li><li>Drive end-to-end process mapping exercises to identify bottlenecks, inefficiencies, and risks.</li><li>Lead change initiatives impacting the mandates team, including migrations, system upgrades, and regulatory transitions.</li><li>Serve as business owner or sponsor for mandate-specific transformation projects, coordinating with technology and PMO teams.</li><li>Foster a culture of continuous improvement, encouraging ideas from the ground level and converting them into tangible actions.</li><li>Benchmark processes with global best practices to identify opportunities for innovation and standardization.</li><li>Prepare business cases, impact analyses, and cost-benefit assessments for proposed change initiatives.</li><li>Implement control frameworks for post-implementation reviews (PIRs) and lessons learned documentation.</li><li>Required to drive standardisation of activities across globally.</li><li>Expected to project, manage growth and migrations within CIB RSM</li></ul><br><br><p><span><strong>Functional Knowledge &amp; Skills Required</strong></span></p><br><br><ul><li><span>Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered. (E)</span></li><li><span>Strong interpersonal skills with highly developed capacity to influence peers and effectively engage stakeholders at all levels across businesses, functions and geographies (E)</span></li><li><span>Knowledge of Mandate documents such as Board Resolution (BR), Power Of Attorney (PoA), Articles of Associations (AoA) and List of Directors (LoD). (D)</span></li><li><span>Process analysis and proven re-engineering experience (D).</span></li><li><span>At least 5 years’ experience in operations &amp; people management, client servicing role with banking experience (E).</span></li><li><span>Solid working knowledge of MS Office Suite, Excel automation (macros/pivots), and relevant workflow / platforms.</span></li><li><span>Analytical skills to interpret MI/data, identify trends, and provide actionable insights to senior stakeholders.</span></li><li><span>Strong documentation and policy writing capabilities, ensuring clarity and regulatory alignment.</span></li><li><span>Proven ability to work well under pressure and prioritize competing demands (E)</span></li></ul><ul><li><span>Awareness of market specific banking systems such as HUB, SFE, HFE, OBS, BMM, Client Document Reader, IQA, Filenet, WCAS systems, DQM, Connecto, Connecto-Mandates, CME, Customer Footprint, ERDS, and awareness of local regulations. (D)</span></li><li><span>Strong network across Business Services, Product, and central Operational Support Teams.</span></li></ul><ul><li><span>Must be proactive and prepared to investigate issues of own initiative with the minimum of information.</span></li><li><span>Strong relationship management skills with the ability to manage &amp; engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.</span></li><li><span>Self-Motivated, positive, and passionate individual with a solution-oriented mindset.</span></li><li><span>Excellent communication and stakeholder engagement skills, with the ability to influence across all levels.</span></li><li><span>Strong risk and control mindset, with a track record of clean audit and regulatory reviews.</span></li><li><span>Flexible approach to duties and hours of work (E).</span></li></ul><p><span><strong>Additional Information</strong></span></p><br><br><ul><li><span>All applicants must have successfully completed their probation period.</span></li><li><span>Bachelor’s degree/Graduate in any field</span></li><li><span>Employees must meet performance and behavioural standards as defined in the policy.</span></li><li><span>Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.</span></li><li><span>Application form should be submitted along with the current CV.</span></li><li><span>All applicants should inform their respective Line Managers of their application.</span></li><li><span>All the completed applications should be submitted on or before the closing date.</span></li><li><span>Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.</span></li><li><span>The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.</span></li><li><span>Right to work is required. Local employment rulings and restrictions will apply.</span></li></ul><br><p><span><strong>You’ll achieve more at HSBC.</strong></span></p><br><br><p><span>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.</span></p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><span>Role Purpose </span></strong></span></p><br><br><p><span><span>To lead WPB operational contact centre teams for conversational banking in all elements which will </span><span>establish a robust operational, financial and risk management infrastructure enable low-cost, high-quality service for HSBC customers that deliver to the customer’s and business expectations.&nbsp; </span></span></p><br><br><p><span>The job holder will recruit, develop and lead a management team (for the site and a HSBC segment(s) at various levels in setting the culture / creating the environment in which to achieve maximum operational efficiency, effectiveness and quality through the implementation of excellent production, revenue and quality management techniques.</span></p><br><br><p><span>The Job holder is accountable for the key performance indicators (service, sales and operational targets) of the entire centre, managing change and transformation initiatives in alignment with group strategies and managing the annual operating plan for the contact centre.&nbsp; </span></p><br><br><p><span><span>Where applicable, understands and ensure contact</span><span> centre</span><span> teams adhere to local regulatory requirements.</span></span></p><br><br><br><p><span><strong><span>Impact on Business </span></strong></span></p><br><br><ul><li><span>Interpret channel strategy at a site/ segment level and drive the delivery of a high-quality, high-volume processing / customer contact centre, focusing upon process improvement</span></li><li><span>Ensure that operations meet all performance targets including standards in quality and outstanding service</span></li><li><span>Manage operational contingency requirements on an ongoing basis by keeping the contingency requirements continually updated in terms of strategic changes </span></li><li><span>Analyses and interprets complex data and makes high quality and timely decisions within a business context </span></li><li><span>Applies entrepreneurial and business thinking to deliver revenue growth, control costs, and manage risks.</span></li><li><span>Proactively plan for success of the contact centre by understanding group and CoE directives and working in a matrixed organization to delivery operational objectives</span></li><li><span>Drive customer adoption of automated/ internet channels to reduce cost</span></li><li><span>Continual review and achievement of AOP actuals vs budget across a variety of cost lines with feedback to service management where applicable</span></li></ul><span><strong><span>Typical Targets and Measures</span></strong></span><ul><li><span>By monitoring and analyzing MI, leading the direction of the recruitment, retention and development of staff</span></li><li><span>Delivering the sales and service plan for the site</span></li><li><span>Maintain cost center accountability by monitoring expenditure against department budgets and ensure additional expenditure approval is sought with a fully documented business case</span></li><li><span>Lead the management of ensuring adherence to the operational resource plans in place, and the management of budgets</span></li><li><span>Active engagement in group and CoE/utility forums. </span></li><li><span>Sets the local strategy in alignment to global objectives and programs </span></li><li><span>Support the design and lead the implementation of business and local change activity</span></li><li><span>IVR, PIB, BIB increases</span></li><li><span>Accurate AOP tracking and feedback to service management </span></li></ul><br><p><span><strong><span>Customers / Stakeholders </span></strong></span></p><br><br><ul><li><span>Lead a contact centre site that delivers outstanding customer service and sales propositions.&nbsp; Wins new and lasting customer relationships</span></li><li><span>Developing actionable plans that are aligned with HSBC’s business strategies works with the functional and global utilities to drive change to differentiate HSBC and its brand from competitors.&nbsp; </span></li><li><span>Creates a vision for the contact centres which ensures future growth and sustainability in alignment with group objectives</span></li><li><span><span>Is the voice of the Contact</span><span> Centres</span><span> at key country/ region committee meetings</span></span></li><li><span>Initiates and rewards activities focused on delivering outstanding customer service and/ or improving customer advocacy</span></li><li><span>All team members have objectives aligned to outstanding customer service and strive to achieve exceptional customer loyalty and satisfaction</span></li><li><span>Responding to developments in the recruitment market, active positioning and differentiating HBSC, its products, services, and brand from competitors.</span></li><li><span>Actively promotes participation in community (Corporate Social Responsibility) activities and raises awareness of HSBC’s global community initiatives</span></li><li><span>Meets with third party providers (where appropriate)</span></li><li><span>Customer Satisfaction survey targets achieved on site/ segment level</span></li></ul><br><p><span><strong><span>Leadership &amp; Teamwork </span></strong></span></p><br><br><ul><li><span>Leads, coaches, inspires and develops others to deliver business performance.&nbsp; </span></li><li><span>Role models HSBC’s values and instills trust in others</span></li><li><span>Creates a motivated, highly skilled team to enable operations to meet business objectives</span></li><li><span>Development of succession plan for all roles, ensuring continuity of service and operational excellence</span></li><li><span>Provision of ongoing feedback to senior managers on the performance and progress review for managers</span></li><li><span>Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC</span></li><li><span>Create site specific OGSM including action plans re GPS/ engagement focus areas</span></li><li><span>Undertake grievance and disciplinary appeal hearings as appropriate</span></li><li><span>Build and maintain good working relationships with Group business and operational units </span></li><li><span>Ensure that training plans are developed and implemented</span></li><li><span>By managing, setting objectives, developing and motivating the management team and ensuring people management techniques are effectively employed for all staff.</span></li><li><span>Ensures Performance Management is consistently implemented, including Personal Development Plan’s (PDP) and recognition initiatives </span></li></ul><br><p><span><strong><span>Operational Effectiveness &amp; Control&nbsp; </span></strong></span></p><br><br><ul><li><span>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres </span></li><li><span>Coordinates findings and resolutions of HSBC internal control audits</span></li><li><span>Coordinates awareness programs and completion of all elements of Operational Risk associated with the role in compliance with SOX for contact centres</span></li><li><span>Conducts audit the auditor duties within the contact centre as required</span></li><li><span>Understand and ensure contact centre teams adhere to local regulatory requirements.</span></li><li><span>Leads the implementation of the Group compliance policy locally with the relevant Compliance Officer</span></li><li><span>Ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators</span></li><li><span>Timely implementation of internal and external audit points together with any issues raised by external regulators</span></li><li><span>Completion of technical training that enhances system knowledge and proficiency</span></li><li><span>Compliance metrics</span></li><li><span>Timely completion of mandatory compliance, risk and regulatory learning modules</span></li><li><span>Completion of internal audit file checks and competency checks within established timelines</span></li><li><span>Ensure timely completion of local audit checks (i.e. MCF) and defined coaching scheme reviews</span></li><li><span>Balancing the needs of all stakeholders fairly and equitably.</span></li><li><span>The nature of the role requires adherence to highly effective resource management techniques to ensure optimal operational efficiency across a wide variety of processes. </span></li><li><span>Staff retention will be a significant challenge due to the increasingly competitive nature of the Contact Centre related services market and the flat management structures.&nbsp; It is essential that the management team can lead and motivate staff with widely differing aspirations working in a high-pressure, productivity-based environment where deadlines are critical.&nbsp; Job satisfaction through rotation is a key requirement to aid retention therefore effective training and resource management are essential. Effective people management skills are essential to run this operation.</span></li><li><span>Effective operational risk management and contingency planning will be crucial in developing a climate of trust and confidence</span></li></ul><br><p><span><strong><span>Management of Risk </span></strong></span></p><br><br><p><span>Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.&nbsp; </span></p><br><br><br><p><span>To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department.&nbsp; The term compliance embraces all relevant laws, rules and codes with which the business must apply.</span></p><br><br><br><p><span>To continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructuring, and the impact of new technology.</span></p><br><br><br><p><span><strong><span>Knowledge &amp; Experience / Qualifications</span></strong></span></p><br><br><br><ul><li><span>Bachelor’s degree in business or related field desired</span></li><li><span>At least 10 years of relevant Management experience in financial services and/or contact centre operations is desirable</span></li><li><span>Experience in financial products, high volume processing center operations, contact center operations, quality and production management, performance and process engineering</span></li><li><span>Operational Risk Management experience </span></li><li><span>Relationship Management, Operational Risk Management, Analytics, Performance Management, Service Excellence Customer Experience Focus and people focus.</span></li><li><span>A passion for delivering the overall operational balanced scorecard through engaged, empowered and well-trained colleagues</span></li><li><span>Excellent interpersonal, oral and written communication skills required.&nbsp; </span></li><li><span>Proven leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills. </span></li><li><span>A high level of EQ coupled with the ability to set clear stretching goals for others and aspire them to achieve</span></li><li><span>Thorough understanding of the call center concept and its importance in maintaining and expanding account relationships.</span></li><li><span>Problem solving and Decision making skills – PSDM with the ability to repond quickly and comminicate effective remedial plans if necessary.</span></li><li><span>Experience of coaching, mentoring, developing others and motivation skills</span></li></ul><ul><li><span>Computer literacy (word processing, spreadsheets and database applications)</span></li><li><span>Must be well organized, demonstrate initiative, and able to manage multiple projects.</span></li><li><span>Ability to adapt in a dynamic and fast-paced environment</span></li><li><span>Maintain document control and data integrity</span></li><li><span>Operational thinker with the ability to link local initiatives to global objectives and to work within a matrixed organization</span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p><strong>Client Overview:</strong> Our client is seeking an experienced and strategic Sales Manager to lead and grow our team of Account Executives (AEs). This role is responsible for overseeing day-to-day inbound sales operations, training and mentoring the AE team, implementing new sales campaigns/strategies, auditing sales calls, and ensuring accurate CRM management.</p><br><p>The Sales Manager is fully accountable for the sales team hitting its revenue goals, conversion targets, activity standards, and overall sales performance. This person owns the number, identifies what is blocking performance, and is responsible for fixing the people, process, training, systems, or execution gaps required to hit the target.</p><br><p>The Sales Manager acts as both a leader and a hands-on contributor when needed, stepping into calls for strategic opportunities and large accounts when necessary.</p><br><p><strong>Location:</strong> Fully Remote (Work from Home), 9 AM – 5 PM EST</p><br><strong>Key Responsibilities</strong><p><strong>Team Leadership &amp; Development</strong></p><br><ul><li><p>Own AE performance management, including scorecards, call coaching, reviews, and development plans.</p><br></li><li><p>Set clear individual goals for each AE and hold the team accountable to revenue, conversion, pipeline, activity, and CRM standards.</p><br></li><li><p>Train, mentor, and grow the AE team to ensure consistent skill development and high performance.</p><br></li><li><p>Identify individual AE underperformance early and create clear coaching or performance plans to improve results.</p><br></li><li><p>Turn top-performing AE behaviors into repeatable team-wide best practices.</p><br></li><li><p>Approve PTO requests and manage scheduling for inbound sales personnel.</p><br></li><li><p>Monitor and manage AE calendars to ensure proper coverage, optimal scheduling, and time management.</p><br></li><li><p>Conduct retroactive post-mortem reviews/trainings of sales calls for continuous improvement.</p><br></li></ul><p><strong>Revenue Ownership &amp; Goal Achievement</strong></p><br><ul><li><p>Own the inbound sales revenue target and ensure the team consistently meets or exceeds monthly and quarterly goals.</p><br></li><li><p>Take full responsibility for diagnosing why the team is ahead, behind, or on track against goal.</p><br></li><li><p>Build and manage the sales operating rhythm required to hit target, including daily performance reviews, weekly pipeline reviews, call audits, coaching sessions, and conversion analysis.</p><br></li><li><p>Track team and individual performance against core KPIs including close rate, average deal size, gross margin, follow-up completion, pipeline value, and revenue closed.</p><br></li><li><p>Create action plans when the team is pacing behind goal and proactively communicate risks, blockers, and solutions to leadership.</p><br></li><li><p>Ensure every AE understands their target, current performance, performance gaps, and exact next steps to improve.</p><br></li></ul><p><strong>Campaign &amp; Strategy Execution</strong></p><br><ul><li><p>Collaborate with marketing and outbound teams to implement new promotions, campaigns, and product rollouts.</p><br></li><li><p>Own the sales team’s execution of new campaigns and ensure AEs are trained, prepared, and held accountable for proper follow-up and conversion.</p><br></li><li><p>Provide strategic input on promotions, lead qualification processes, and new campaign initiatives.</p><br></li><li><p>Analyze campaign performance from a sales perspective, including lead quality, conversion rate, objections, close rate, and revenue generated.</p><br></li></ul><p><strong>Sales Operations &amp; Performance Oversight</strong></p><br><ul><li><p>Audit daily sales calls/transcripts, and CRM entries to ensure quality and accuracy.</p><br></li><li><p>Monitor AE pipeline management, ensuring consistent and accurate reporting in CRM systems.</p><br></li><li><p>Identify bottlenecks and areas for improvement in inbound processes, workflows, and sales techniques.</p><br></li><li><p>Run weekly pipeline reviews to ensure deals are moving properly, next steps are clear, and no qualified opportunities are being missed.</p><br></li><li><p>Own sales forecasting and provide leadership with clear visibility into expected revenue, pipeline health, risks, and performance trends.</p><br></li><li><p>Ensure HubSpot reflects accurate real-time data across deal stages, lead sources, close probability, notes, next steps, and revenue reporting.</p><br></li><li><p>Review lost deals, stalled opportunities, and low-converting lead sources to identify patterns and fix root causes.</p><br></li></ul><strong>AI, Automation &amp; Sales Enablement</strong><ul><li><p>Use AI and automation to improve sales performance, AE productivity, call quality, follow-up execution, and reporting.</p><br></li><li><p>Identify repetitive sales workflows that can be automated or improved through HubSpot workflows, AI tools, dashboards, call review systems, or enablement resources.</p><br></li><li><p>Build and maintain sales enablement assets including call scripts, objection-handling guides, discovery frameworks, follow-up templates, sales playbooks, and qualification guides.</p><br></li><li><p>Continuously improve the tools (AE scorecard), systems, and resources that help AEs close more deals and operate more consistently.</p><br></li></ul><p><strong>Sales SOPs &amp; Process Optimization</strong></p><br><ul><li><p>Build, document, and maintain comprehensive Sales SOPs for AE inbound processes.</p><br></li><li><p>Continuously iterate and improve SOPs based on team performance, feedback, and new initiatives.</p><br></li><li><p>Roll out new initiatives, such as outbound outreach campaigns and follow-up sequences to nurture old pipelines, revive leads, and/or optimize conversion rates.</p><br></li><li><p>Continuously test and improve scripts, qualification criteria, sales sequences, objection handling, offers, and closing strategies to increase conversion rates.</p><br></li><li><p>Ensure alignment with leadership and adoption of new processes across the team with clear guidance and training.</p><br></li></ul><strong>Hiring, Interviewing &amp; Team Scaling</strong><ul><li><p>Interview, assess, and evaluate AE candidates through structured interviews, role plays, mock calls, and sales scenario exercises.</p><br></li><li><p>Partner with leadership or recruiting to identify when the team needs additional headcount, replacement hires, or role changes based on quota coverage and performance needs.</p><br></li><li><p>Build onboarding and ramp plans for new AEs to ensure they become productive quickly and understand the sales process, tools, scripts, expectations, and performance standards.</p><br></li></ul><p><strong>Escalation Management</strong></p><br><ul><li><p>Serve as the primary point of contact for escalations from the delivery or operations teams.</p><br></li><li><p>Collaborate cross-functionally to implement preventive measures and process improvements.</p><br></li><li><p>Identify recurring escalation patterns and work with leadership, delivery, and operations to fix root causes before they impact future sales or client expectations.</p><br></li><li><p>Ensure escalated issues are documented, communicated, and resolved efficiently.</p><br></li><li><p>Ensure AEs are properly setting expectations during the sales process to prevent avoidable delivery or client success issues after close.</p><br></li></ul><p><strong>Collaboration &amp; Cross-Functional Alignment</strong></p><br><ul><li><p>Partner with outbound sales teams to ensure lead handoffs and campaigns are aligned.</p><br></li><li><p>Coordinate with leadership to identify strategic opportunities requiring AE or executive-level involvement.</p><br></li><li><p>Communicate sales insights, objections, lead quality issues, and conversion trends to the relevant teams so the business can improve messaging, targeting, offers, and fulfillment.</p><br></li><li><p>Step into calls when needed for larger accounts, high-value opportunities, or strategic deals.</p><br></li></ul><strong>Qualifications</strong><ul><li><p>5+ years of experience in inbound sales with at least 2 years in a leadership or management role.</p><br></li><li><p>Proven track record managing a team of Account Executives.</p><br></li><li><p>Proven track record owning and hitting team revenue targets.</p><br></li><li><p>Strong expertise in HubSpot management and pipeline oversight</p><br></li><li><p>Strong understanding of sales KPIs, forecasting, pipeline management, conversion analysis, and performance accountability.</p><br></li><li><p>Excellent coaching, training, and mentoring skills.</p><br></li><li><p>Exceptional communication skills, both written and verbal.</p><br></li><li><p>Data-driven and detail-oriented with ability to audit and analyze sales performance.</p><br></li><li><p>Comfortable taking sales calls for high-value or strategic opportunities.</p><br></li><li><p>Experience using AI tools, automation, or sales enablement systems to improve team performance is strongly preferred.</p><br></li><li><p>Technical fluency — comfortable in conversations with engineering/technical buyers (CTOs, VPs of Engineering); able to evaluate technical role requisitions and speak credibly about our AI-powered tools and products.</p><br></li></ul><strong>What Success Looks Like</strong><ul><li><p>AE team consistently meets or exceeds inbound lead conversion and revenue targets.</p><br></li><li><p>The Sales Manager takes ownership of whether the team hits or misses goal and proactively drives the actions needed to close performance gaps.</p><br></li><li><p>Leadership has clear weekly visibility into forecast, pipeline health, rep performance, risks, and the exact plan to hit target.</p><br></li><li><p>Sales calls improve over time through consistent auditing, coaching, feedback loops, and post-call reviews.</p><br></li><li><p>AEs are consistently coached, measured, and held accountable to individual goals and team standards.</p><br></li><li><p>AI, automation, and sales enablement resources are actively used to improve call quality, CRM accuracy, follow-up execution, reporting, and conversion rates.</p><br></li><li><p>New AEs are hired, onboarded, and ramped through a clear process that improves speed to productivity.</p><br></li><li><p>Accurate, real-time CRM reporting with minimal errors across the inbound team.</p><br></li><li><p>Smooth rollout of new campaigns with full adoption and understanding across the AE team.</p><br></li><li><p>Strong collaboration with outbound teams resulting in seamless lead handoffs and coordinated strategies.</p><br></li><li><p>Timely and strategic intervention in high-value calls leads to successful closures and client satisfaction.</p><br></li></ul><strong>Opportunity</strong><p>This role offers the chance to lead and scale a high-performing Account Executive team within a growth-focused company. You will have direct influence over sales strategy, team development, and revenue outcomes while maintaining hands-on involvement in high-impact sales opportunities.</p><br><p>This is a high-accountability leadership role for someone who wants full ownership of the sales number and the authority to improve the team, systems, tools, and processes required to hit it.</p><br><p>High performers will have the opportunity to shape broader commercial strategy and grow into executive leadership roles.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<p><h4>Deloitte Innovation Hub | Decision Intelligence Solution Architect, Cairo, Egypt</h4> <p>Connect to your career at Deloitte. Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative and priority established by Deloitte North & South Europe (NSE) to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’.</p> <p>DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <p>Connect to your opportunity. The past couple of years have proven that supply chains of today are subject to exponentially increasing volatility, uncertainty, complexity, and ambiguity (VUCA), resulting in a few major and many minor disruptions all around the globe. On the flip side, technological advancements in the area of big data, artificial intelligence (including machine learning), cloud, and more have shown potential to significantly increase the capabilities of a company to weather these storms, especially in the space of supply chain and network operations.</p> <p>Here at Deloitte, we bring these two exponential trends together within our Supply Chain Analytics & Intelligence Practice, to equip our clients with the right tools to obtain agile, effective, and efficient supply chains. We design and implement Cognitive Command Centres, enabled by end-to-end visibility (through data integration, dashboarding, and alerting) on the one hand, and decision intelligence (through machine learning and process automation) on the other. On our journey to the self-driving digital supply network, we are closely collaborating with Aera Technology, a leading innovator in the area of cognitive operating systems.</p> <p>Within this context, we are looking for Solution Architects and Skill Builders who have profound experience in the field of supply chain operations, while having a strong data and analytical mindset, keen on becoming an expert in the domain of Cognitive Command Centres enabled by Decision Intelligence.</p> <h4>As a Solution Architect you:</h4> <ul> <li>Are triggered by the dream of a self-driving supply chain, where different types of day-to-day to strategic decisions are augmented and partially automated through various types of analytics and AI capabilities.</li> <li>Thrive on the intersection between functional requirements and technical enablement with the objective of identifying, designing, implementing, and operating digital products in the form of decision intelligence use cases.</li> <li>Commit to leveraging your supply chain functional knowledge to translate key client challenges into value-oriented solution designs enabled through decision intelligence.</li> <li>Commit to leveraging your technical (analytics and AI) knowledge to translate functional solution requirements into effective, sustainable, and scalable architectures that serve as the backbone of the solution.</li> <li>Are determined to develop a deep understanding of Decision Intelligence solutions (e.g., Aera Technology), and want to keep a focus on Decision Intelligence implementation projects to grow our practice.</li> <li>Will lead the implementation of Decision Intelligence solutions across different project phases (Strategic Roadmap, Solution Design, Implementation, Operation), thereby performing hands-on implementation management activities as part of a bigger implementation team.</li> </ul> <h4>Typical activities include:</h4> <ul> <li>Developing decision intelligence roadmaps, where you envision and optimize the client’s journey from their burning platform today to a state of end-to-end supply chain orchestration, agility, and resilience enabled through decision intelligence.</li> <li>Leading the way in the solution design of decision intelligence ‘skills’ through creative thinking and translating business needs into functional, UI/UX, and technical detailed requirements, and onwards into a working solution.</li> <li>Leading the way in the solution implementation of decision intelligence ‘skills’ using well-structured project accelerators such as user journeys, sprint plans, solution backlogs, and more.</li> <li>Coordinating small teams (e.g., 3 to 5 people) of expert roles (e.g., Skill Builders, UI builders, and Decision Intelligence Functional Experts) located in different geographies.</li> <li>Applying data analytics best practices across the different project phases and activities with a strong focus on simplicity, scalability, efficiency, and transparency.</li> <li>Coaching other team members along their learning journey to help scale our practice and truly drive an impact that matters.</li> </ul> <h4>Connect to your skills and professional experience.</h4> <p>You need:</p> <ul> <li>Preferably a master's degree with a specialization in supply chain management, operations research, computer sciences, optimization techniques, production management, logistics, or equivalent.</li> <li>7 to 12 years of professional experience in a supply chain meets data and analytics context, combining both functional and technical skills.</li> <li>Any prior exposure to decision intelligence is an asset, either as an end-user, an implementation consultant, or product specialist. If not, you have been exposed to solutions such as Aera Technology, Anaplan, c3.ai, Snowflake, Alteryx, and others.</li> </ul> <h4>Preferred skills:</h4> <ul> <li>Very strong data management skills: well-versed in ETL and relational databases; proficiency in SQL and DBA; Java experience is a plus.</li> <li>Proven data visualization experience: UX design, dashboard design, process modelling, business rule modelling.</li> <li>Theoretical or operational experience in supply chain, control towers, and decision intelligence (including data science) is a key asset (commonly referred to as S&OE).</li> <li>Team player with intellectual curiosity and drive to continuously learn. Proven track record of leading small teams of 3 to 5 people.</li> <li>Strong communication skills and fluency in English. Good knowledge of an additional language is an advantage.</li> </ul> <h4>Required software skills:</h4> <ul> <li>MS Office (Excel, PowerPoint, Word, Visio, Outlook)</li> <li>Relational database management - SQL</li> <li>Python is a plus</li> <li>Java is a plus</li> </ul> <h4>Connect to your service line – Technology & Transformation.</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Connect to your industry.</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, T&T</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective, and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution.</p> <p>You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com</span></p><br><br><br><ul><li>Notice: Know Your Rights: Workplace Discrimination is Illegal</li><li>Notice: Pay Transparency Nondiscrimination (English)</li><li>Aviso: Transparencia en el Pago No Discriminación&nbsp;(Spanish)</li></ul><br><br><p><span><b><b>Job Description:</b></b></span></p><br><br><p><b>Airbus Commercial Aircraft </b>is looking for a Flight Hours Services Repair Manager (Contract) to join our Customer Service Repair department based in <b>Miami, FL.</b></p><br><br><br><p>You will be the main point of contact for the operations desk to manage Flight Hours Services (FHS) customers' critical situations, involving Repair Suppliers. Repair manager shall ensure Suppliers are delivering in time, cost and quality. Address non performance, visit Supplier, develop good relationships and challenge Supplier’s organization when not delivering. Steer activity ramp-up and coordinate with other Airbus entities.</p><br><br><br><p><b>Meet the team:</b></p><br><br><br><p>The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship.&nbsp;</p><br><br><br><p><b>Your working environment:</b></p><br><br><br><p>The Airbus Training Center (ATC) in Miami provides flight and maintenance crew training for Airbus airline customers – primarily for those based in the Americas. The custom-designed, 110,000-square-foot complex trains more than 2,000 cadets each year in a range of (six) full-flight simulators, innovative computer-based training classrooms, and cabin door and slide trainers – all simulating the A320, A330, A340 and A350 XWB families of aircraft. In Miami you’ll also find the Airbus Latin America headquarters. A team of 60 employees there provides sales, marketing, contracts, customer support and communications for the region’s commercial aircraft, helicopters and space &amp; defense divisions.</p><br><br><br><p>At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.</p><br><br><br><p><b>Your challenges:</b></p><br><br><p><b>Primary Responsibilities:&nbsp;</b></p><br><br><p><b>COST: 25%</b></p><br><br><ul><li><p>Challenges &amp; validates commercial quotations in line with procurement guidelines (flat rate, PBH, Time &amp; material).&nbsp;</p><br><br></li><li><p>Contributes to achieving global FHS Repair cost target</p><br><br></li></ul><br><p><b>LEAD TIME: 25%</b></p><br><br><ul><li><p>The Repair manager shall ensure the Supplier is delivering / repairing parts in due time according to its contractual obligations.&nbsp;</p><br><br></li><li><p>Identify issues root causes and initiate and follow up of corrective actions, including at supplier’s facilities.&nbsp;</p><br><br></li></ul><br><p><b>QUALITY: 25%</b></p><br><br><ul><li><p>The Repair manager shall organize operational regular meetings with repair shops to address open issues, repair status and data reconciliation.&nbsp;</p><br><br></li><li><p>Ensure the Supplier is respecting technical standards (SB, upgrades, …), work scope (minor, major repair, …) and certification (EASA, FAA, CAAS, …).&nbsp;</p><br><br></li></ul><br><p><b><span>CONTINUOUS IMPROVEMENT: 15%</span></b></p><br><br><ul><li><p><span>The Repair Manager contributes to the continuous improvement and problem solving within Repair Operations</span></p><br><br></li><li><p><span>Works closely with the method and tool team and guarantee the quality of the data in the system</span></p><br><br></li><li><p><span>Provides precise information on the parts status and statistics of operational events to stakeholders</span></p><br><br></li><li><p><span>Monitors and mentors the subcontractors supporting our daily administrative tasks</span></p><br><br></li></ul><br><p><b>Additional Responsibilities: Other duties as assigned: 10% </b></p><br><br><br><p><b>Your boarding pass:</b></p><br><br><ul><li><p>BS degree Engineering, Purchasing, Supply Chain or Aerospace or equivalent, required&nbsp;</p><br><br></li><li><p>Masters degree, preferred</p><br><br></li><li><p>6+ years of experience in the aviation or supply chain industry</p><br><br></li><li><p>Experience in Supply chain and Supplier operational management</p><br><br></li><li><p>5% in the frame of the activity, the repair manager can travel to visit Suppliers (3 to 5 time a year)</p><br><br></li><li><p>Supply Chain domain, negotiation, good relationship, results oriented</p><br><br></li><li><p>Ability to work with short deadlines and in a fast changing environment&nbsp;</p><br><br></li><li><p>Team spirit, leadership, good communication skills&nbsp;</p><br><br></li><li><p>Technical background to challenge quotations - use the CMM (Component Maintenance Manual)&nbsp;</p><br><br></li><li><p>Negotiation skills</p><br><br></li><li><p>Maintenance Part 145 knowledge, preferred</p><br><br></li><li><p>English Spoken, Written, Influencing; required</p><br><br></li><li><p>French or Spanish Spoken Written, Influencing will be a plus&nbsp;</p><br><br></li><li><p>Experience with Google environment (Gmail, Gslide, Gsheet)</p><br><br></li><li><p>SAP experience&nbsp;</p><br><br></li></ul><br><p>Physical Requirements:&nbsp;</p><br><br><ul><li><p><span>Onsite 100%. May vary in case of change of local policy or upon management decision</span></p><br><br></li><li><p><span>Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.&nbsp;</span></p><br><br></li><li><p><span>Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms</span></p><br><br></li><li><p><span>Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.&nbsp;</span></p><br><br></li><li><p><span>Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.&nbsp;</span></p><br><br></li><li><p><span>Carrying: monthly able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.</span></p><br><br></li><li><p><span>Lifting: monthly able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.</span></p><br><br></li><li><p><span>Pushing / Pulling: weekly able to push and pull small office furniture and some equipment and tools.&nbsp;</span></p><br><br></li><li><p><span>Sitting: Daily able to sit for long periods of time in meetings, working on computer.</span></p><br><br></li><li><p><span>Squatting / Kneeling: weekly able to squat or kneel to retrieve or replace items stored on low shelving.</span></p><br><br></li><li><p><span>Standing: Daily able to stand for discussions in offices or on production floor.&nbsp;</span></p><br><br></li><li><p><span>Travel: able to travel (including driving) independently and at short notice. 10%&nbsp;</span></p><br><br></li><li><p><span>Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.&nbsp;</span></p><br><br></li><li><p><span>Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site</span></p><br><br></li><li><p><span>Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.</span></p><br><br></li></ul><br><p><b>This opportunity requires the ability to work in the US without current, or future, need of visa sponsorship/work authorization both now and in the future.</b></p><br><br><br><p><b>This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.</b></p><br><br><br><p>Take your career to a new level and apply <u>online</u> now!</p><br><br><br><p>A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.</p><br><br><span>Attachments</span><br><br><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><br><br><br><p><span><b><b><b><b>Company:</b></b></b></b></span></p><br><br>Airbus Americas Customer Services, Inc.<br><p><b>Employment Type:</b></p><br><br>Agency / Temporary<br><p><b>Experience Level:</b></p><br><br>Professional<br><p><b>Remote Type:</b></p><br><br>On-site<br><p><b>Job Family:</b></p><br><br>Customer Account and Service Management &lt;JF-CS-CA&gt;<p>------</p><br><br><p>------</p><br><br>Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.<br><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><br><br><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to&nbsp;</span><span>emsom@airbus.com.</span></p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Connect to your career at Deloitte Deloitte , established globally in 1845, is the world s largest and leading professional services firm, providing Audit &amp; Assurance, Tax &amp; Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation. Deloitte innovation hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients most complex business problems, across portfolios that include Strategy &amp; Transactions , Customer , Engineering, AI &amp; Data, Enterprise, Technology &amp; Performance and Cyber . DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action. Connect to your opportunity Imagine guiding clients so they can keep core services running even when a cyber-attack, flood, or regional blackout strikes. At Deloitte, our Technology Resilience practice turns that vision into reality through Resilience thinking. You will help organizations decide what absolutely must survive, test the strength of their datacenters and clouds, and shape next-generation safeguards that stand up to the worst-case scenario. Your recommendations reach boardrooms, influence capital spend and protect critical national infrastructure. Outcomes you will drive: Define and assess a client s Minimum Viable Company (MVC) identifying the core capabilities, systems, and dependencies required to sustain operations during disruption. Lead Technology Impact Analyses (TIA) to map the relationships between business services, applications, infrastructure, and third-party providers, and understand the operational consequences of their failure. Evaluate data centers, cloud environments, and network architecture from a resilience and recoverability perspective identifying single points of failure, weak failover strategies, or latency risks. Design and recommend modern resilience solutions, including immutable backups, data vaulting, tiered recovery architecture, cloud-native resilience models, and chaos engineering practices. Conduct resilience risk assessments across IT environments helping clients identify exposure to cyber events, operational errors, or infrastructure failure, and advising on mitigation strategies. Perform resilience posture assessments using Deloitte s proprietary frameworks and help clients benchmark against industry standards such as ISO 22301, DORA, NIST, and NIS2. Translate resilience requirements into tangible recovery capabilities such as defining Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs), and testing protocols for critical services. Develop and implement resilience roadmaps that prioritize quick wins and long-term transformation balancing compliance, technical feasibility, and business expectations. Facilitate scenario-based simulations and tabletop exercises to validate readiness across business and IT stakeholders and refine response protocols based on real-world dynamics. Work cross-functionally with cyber, cloud, infrastructure, and risk teams to embed resilience into transformation programs, ensuring it s considered from the start not after deployment. Support clients in meeting regulatory expectations around operational resilience, including guidance for financial services, energy, and other critical infrastructure sectors. Provide professional guidance or leadership to other junior resources withing the Cyber team. Contribute to the development of Deloitte s resilience offerings, methodologies, and tools helping to shape how we go to market and deliver impact at scale. Connect to your skills and professional experience You ll thrive in this role if you value collaboration over control, impact over ego, and outcomes over activity. We ll support your growth, give you the autonomy to shape your work, and the trust to drive change where it matters. If you bring your best, we ll help you do your boldest. Essentials These are the core capabilities and experiences needed to be successful in this role: Bachelor s degree in Technology related field Minimum 7+ years of experience in IT infrastructure, Network Architecture, Compute, Cloud, and Disaster recovery Proven experience in leading and coaching junior resources within the technical field Strong understanding of technology resilience concepts, including recovery architecture, IT continuity, backup strategies, and failover design. Demonstrated experience conducting Technology Impact Analysis (TIA) or similar exercises to assess critical IT dependencies. Proven ability to evaluate data centers, hybrid/cloud infrastructure, and application landscapes through a resilience lens. Hands-on exposure to modern resilience solutions, such as immutable backups, cyber vaults, DR-as-a-Service (DRaaS), or cloud-native recovery approaches. Experience performing resilience posture assessments and advising on improvements using industry-aligned frameworks (e.g., ISO 22301, DORA, NIST, COBIT). Ability to translate technical risks into business impact terms and communicate recommendations clearly to non-technical stakeholders. Demonstrated involvement in developing or supporting resilience strategies, roadmaps, or implementation plans for enterprise clients. Knowledge of regulatory expectations around technology resilience, especially within sectors like financial services, energy, or government. Desirables These are capabilities that would add complementary value to the team, but can also be developed on the job: Familiarity with business continuity, crisis management, or operational resilience frameworks beyond IT-specific areas. Experience supporting or running tabletop exercises, technical simulations, or chaos engineering experiments. Knowledge of cloud resilience architectures (e.g., multi-AZ/multi-region failover, backup/restore in AWS/Azure/GCP).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Technology related field</li><li>Minimum 7+ years of experience in IT infrastructure, Network Architecture, Compute, Cloud, and Disaster recovery</li><li>Proven experience in leading and coaching junior resources within the technical field</li><li>Strong understanding of technology resilience concepts, including recovery architecture, IT continuity, backup strategies, and failover design.</li><li>Demonstrated experience conducting Technology Impact Analysis (TIA) or similar exercises to assess critical IT dependencies.</li><li>Proven ability to evaluate data centers, hybrid/cloud infrastructure, and application landscapes through a resilience lens.</li><li>Hands-on exposure to modern resilience solutions, such as immutable backups, cyber vaults, DR-as-a-Service (DRaaS), or cloud-native recovery approaches.</li><li>Experience performing resilience posture assessments and advising on improvements using industry-aligned frameworks (e.g., ISO 22301, DORA, NIST, COBIT).</li><li>Ability to translate technical risks into business impact terms and communicate recommendations clearly to non-technical stakeholders.</li><li>Demonstrated involvement in developing or supporting resilience strategies, roadmaps, or implementation plans for enterprise clients.</li><li>Knowledge of regulatory expectations around technology resilience, especially within sectors like financial services, energy, or government.</li><li>Familiarity with business continuity, crisis management, or operational resilience frameworks beyond IT-specific areas.</li><li>Experience supporting or running tabletop exercises, technical simulations, or chaos engineering experiments.</li><li>Knowledge of cloud resilience architectures (e.g., multi-AZ/multi-region failover, backup/restore in AWS/Azure/GCP).</li><li>Understanding of cyber-resilience intersections, such as ransomware preparedness, zero-trust recovery, or secure-by-design principles.</li><li>Exposure to emerging technology risk (e.g., AI model resilience, edge computing, or OT/ICS environments).</li><li>Professional certifications such as ISO 22301 Lead Auditor/Implementer, CBCI, AWS/Azure cloud certs, or DORA/operational resilience credentials.</li></ul><p></p></section>

The Position<br><br> JOB DESCRIPTION <br><br>The Strategic Advocacy Advisor will lead the repositioning of the regional communications and advocacy function into a strategic, outward-facing, and impact-driven platform. S/he reports directly to the Regional Director and acts as a central figure in advancing UNFPA’s mandate at both the regional and country levels. This role operates in close collaboration with Headquarters divisions and the newly established Strategic Partnerships and Innovative Financing Advisor to ensure that advocacy, financing, and external engagement are fully aligned to maximize influence and mobilize diverse resources.<br><br>How You Can Make a Difference<br><br>UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030. This mandate is pursued through a focus on four interconnected outcomes: ending the unmet need for family planning; ending preventable maternal deaths; ending gender-based violence and harmful practices; and adapting to demographic change through evidence and rights-based policies.<br><br>In a world where fundamental human rights are at risk, we need principled and ethical staff who embody these international norms and standards and will defend them courageously and with full conviction.<br><br>UNFPA is seeking candidates who transform, inspire, and deliver high-impact sustained results, ensuring effective external relations, communications, partnership-building and resource mobilization in a rapidly changing development and funding landscape. We need staff who are transparent, exceptional in how they manage the resources entrusted to them, and who commit to delivering excellence in programme results<br><br>Job Purpose<br><br>Given the 2026–2029 UNFPA Strategic Plan's strong emphasis on strategic partnerships, donor diversification, innovative financing, and the need for more impactful advocacy to shift social norms, the primary purpose of the Strategic Advocacy Advisor is to lead the transformation of the Regional Office's communications and advocacy function.<br><br>The advisor will reposition this function into a more strategic, outward-facing, and impact-driven platform. The purpose of this role is to provide strategic communication advisory to ensure that overall messaging is aligned with the organization's mission, priorities, and branding, ultimately making UNFPA ‘bold, vocal, and visible’ across the Arab States region.<br><br>The Advisor will act as a central champion for the International Conference on Population and Development (ICPD) Agenda, utilizing evidence-based campaigning to drive progress toward UNFPA's "Three Transformative Results": zero unmet need for family planning, zero preventable maternal deaths, and zero gender-based violence and harmful practices. The Advisor will ensure that all external messaging is directly embedded in the design of donor engagement strategies to ultimately ensure that communications act as a proactive enabler of financing and partnership outcomes rather than functioning as a parallel service. Ultimately, the job purpose is to ensure that UNFPA’s narrative is compelling, consistent, and evidence-driven, allowing the organization to speak with one unified voice regionally. The Advisor will maximize UNFPA's political influence, navigate complex socio-cultural sensitivities, bridge the humanitarian-development-peace nexus, and successfully mobilize diverse resources to support sustainable progress.<br><br>You Would Be Responsible For<br><br>High-Level Regional Policy & Intergovernmental Advocacy <br><br> Lead high-level policy dialogue with regional intergovernmental bodies, such as the League of Arab States (LAS) and the United Nations Economic Commission for Africa (UNECA) and the African Union Integrate population dynamics, youth empowerment, and SRHR priorities into regional development agendas. Provide timely risk assessments and strategic advice to the Regional Director regarding political sensitivities surrounding gender, bodily autonomy, and human rights. Provide technical and advocacy support to UNFPA Country Offices (COs) to influence domestic legislation, national budgets, and health strategies <br><br>Strategic Communications and Narrative Development <br><br> Develop compelling narratives and flagship advocacy messages to advance UNFPA’s mandate and ICPD agenda in the region. Coordinate multiple strategies to enhance UNFPA digital presence and ensure innovative engagement of social media for both internal and external communication. Ensure that communications are fully embedded in the design of advocacy engagement strategies and partnership building. Outsource routine translation and proofreading tasks through retainer arrangements with specialized consultants to allow staff to focus on strategic, higher-value functions. <br><br>Humanitarian-Development-Peace Nexus Integration <br><br> Tailor advocacy strategies to protect women and girls in active conflict zones and protracted displacement settings (e.g., Sudan, Yemen, Syria, and Palestine). Ensure advocacy and communications are inclusive of humanitarian contexts. Bridge the gap between immediate humanitarian response (such as GBV clinical management in camps) and long-term legal and institutional protections. <br><br>Strategic Alliances & Sustainable Financing <br><br> Integrate communications and advocacy strategies with resource mobilization and partnership-building, ensuring maximum influence and visibility for financing objectives. Provide a revised platform for engagement with governments, parliamentarians, international financial institutions, private sector actors, and civil society. Strengthen ASRO's strategic focus on funding diversification, with streamlined and strengthened advocacy and donor-facing communications. Cultivate strategic networks with civil society organizations, academic institutions, youth-led groups, and religious or cultural leaders to champion family planning and gender equality through culturally grounded frameworks. <br><br>Evidence-Based Campaigning & Demographic Intelligence <br><br> Partner with regional demographic and data units to translate census results and socio-economic data into compelling policy briefs, white papers, and advocacy strategies tailored for government ministries. Advocate for public investments in the region’s massive youth population, focusing on primary healthcare integration, adolescent girls' rights, and youth inclusion. Harness digital media, analytics, and innovative platforms to extend reach and impact <br><br>Education<br><br>Qualifications and Experience: <br><br>Advanced university degree in communications, journalism, media studies, international relations, or other relevant fields.<br><br>Knowledge And Experience<br><br> At least 10 years of progressively responsible experience in communications, advocacy, or public affairs in international development. Demonstrated expertise in advocacy campaigns, social norm change, and political communications. Experience integrating communications with resource mobilization is desirable. Proven experience in digital advocacy and innovative communications tools. Demonstrated expertise in advocacy campaigns, social norm change, and political communications. Proven ability to navigate complex political environments, build consensus on sensitive gender/SRHR topics, and build trust with conservative stakeholders. UN system or multilateral experience an asset <br><br>Languages<br><br>Fluency in English is required. Fluency in Arabic strongly preferred<br><br>Values<br><br>Required Competencies: <br><br>Exemplifying integrity, Demonstrating commitment to UNFPA and the UN system, Embracing cultural diversity, Embracing change<br><br>Core Competencies<br><br>Achieving results,Being accountable,Developing and applying professional expertise/business acumen,Thinking analytically and strategically,Working in teams/managing ourselves and our relationships,<br><br>Functional Competencies<br><br> Advocacy/advancing a policy-oriented agenda Delivering results-based advocacy and communications strategies Creating visibility for the organization Innovation and digital communications <br><br>Managerial Competencies (if Applicable)<br><br> Providing strategic focus Engaging internal/external partners and stakeholders Leading, developing and empowering people, creating a culture of performance Making decisions and exercising judgments <br><br>Compensation And Benefits<br><br>This position offers an attractive remuneration package including a competitive net salary plus health insurance and other benefits as applicable.<br><br>UNFPA Work Environment<br><br>UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more.<br><br>Disclaimer<br><br>Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements.<br><br>UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts.<br><br>Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.

Job Description<br><br>The Position:<br><br>The Strategic Advocacy Advisor will lead the repositioning of the regional communications and advocacy function into a strategic, outward-facing, and impact-driven platform. S/he reports directly to the Regional Director and acts as a central figure in advancing UNFPA’s mandate at both the regional and country levels. This role operates in close collaboration with Headquarters divisions and the newly established Strategic Partnerships and Innovative Financing Advisor to ensure that advocacy, financing, and external engagement are fully aligned to maximize influence and mobilize diverse resources.<br><br>How you can make a difference:<br><br>UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030. This mandate is pursued through a focus on four interconnected outcomes: ending the unmet need for family planning; ending preventable maternal deaths; ending gender-based violence and harmful practices; and adapting to demographic change through evidence and rights-based policies.<br><br>In a world where fundamental human rights are at risk, we need principled and ethical staff who embody these international norms and standards and will defend them courageously and with full conviction.<br><br>UNFPA is seeking candidates who transform, inspire, and deliver high-impact sustained results, ensuring effective external relations, communications, partnership-building and resource mobilization in a rapidly changing development and funding landscape. We need staff who are transparent, exceptional in how they manage the resources entrusted to them, and who commit to delivering excellence in programme results<br><br>Job Purpose:<br><br>Given the 2026–2029 UNFPA Strategic Plan's strong emphasis on strategic partnerships, donor diversification, innovative financing, and the need for more impactful advocacy to shift social norms, the primary purpose of the Strategic Advocacy Advisor is to lead the transformation of the Regional Office's communications and advocacy function.<br><br>The advisor will reposition this function into a more strategic, outward-facing, and impact-driven platform. The purpose of this role is to provide strategic communication advisory to ensure that overall messaging is aligned with the organization's mission, priorities, and branding, ultimately making UNFPA ‘bold, vocal, and visible’ across the Arab States region.<br><br>The Advisor will act as a central champion for the International Conference on Population and Development (ICPD) Agenda, utilizing evidence-based campaigning to drive progress toward UNFPA's "Three Transformative Results": zero unmet need for family planning, zero preventable maternal deaths, and zero gender-based violence and harmful practices. The Advisor will ensure that all external messaging is directly embedded in the design of donor engagement strategies to ultimately ensure that communications act as a proactive enabler of financing and partnership outcomes rather than functioning as a parallel service. Ultimately, the job purpose is to ensure that UNFPA’s narrative is compelling, consistent, and evidence-driven, allowing the organization to speak with one unified voice regionally. The Advisor will maximize UNFPA's political influence, navigate complex socio-cultural sensitivities, bridge the humanitarian-development-peace nexus, and successfully mobilize diverse resources to support sustainable progress.<br><br>You would be responsible for:<br><br>High-Level Regional Policy & Intergovernmental Advocacy <br><br>Lead high-level policy dialogue with regional intergovernmental bodies, such as the League of Arab States (LAS) and the United Nations Economic Commission for Africa (UNECA) and the African Union Integrate population dynamics, youth empowerment, and SRHR priorities into regional development agendas. Provide timely risk assessments and strategic advice to the Regional Director regarding political sensitivities surrounding gender, bodily autonomy, and human rights. Provide technical and advocacy support to UNFPA Country Offices (COs) to influence domestic legislation, national budgets, and health strategies<br><br><br>Strategic Communications and Narrative Development <br><br>Develop compelling narratives and flagship advocacy messages to advance UNFPA’s mandate and ICPD agenda in the region. Coordinate multiple strategies to enhance UNFPA digital presence and ensure innovative engagement of social media for both internal and external communication. Ensure that communications are fully embedded in the design of advocacy engagement strategies and partnership building. Outsource routine translation and proofreading tasks through retainer arrangements with specialized consultants to allow staff to focus on strategic, higher-value functions.<br><br><br>Humanitarian-Development-Peace Nexus Integration <br><br>Tailor advocacy strategies to protect women and girls in active conflict zones and protracted displacement settings (e.g., Sudan, Yemen, Syria, and Palestine). Ensure advocacy and communications are inclusive of humanitarian contexts. Bridge the gap between immediate humanitarian response (such as GBV clinical management in camps) and long-term legal and institutional protections.<br><br><br>Strategic Alliances & Sustainable Financing <br><br>Integrate communications and advocacy strategies with resource mobilization and partnership-building, ensuring maximum influence and visibility for financing objectives. Provide a revised platform for engagement with governments, parliamentarians, international financial institutions, private sector actors, and civil society. Strengthen ASRO's strategic focus on funding diversification, with streamlined and strengthened advocacy and donor-facing communications. Cultivate strategic networks with civil society organizations, academic institutions, youth-led groups, and religious or cultural leaders to champion family planning and gender equality through culturally grounded frameworks.<br><br><br>Evidence-Based Campaigning & Demographic Intelligence <br><br>Partner with regional demographic and data units to translate census results and socio-economic data into compelling policy briefs, white papers, and advocacy strategies tailored for government ministries. Advocate for public investments in the region’s massive youth population, focusing on primary healthcare integration, adolescent girls' rights, and youth inclusion. Harness digital media, analytics, and innovative platforms to extend reach and impact<br><br><br>Qualifications and Experience: <br><br>Education: <br><br>Advanced university degree in communications, journalism, media studies, international relations, or other relevant fields.<br><br>Knowledge and Experience: <br><br>At least 10 years of progressively responsible experience in communications, advocacy, or public affairs in international development. Demonstrated expertise in advocacy campaigns, social norm change, and political communications. Experience integrating communications with resource mobilization is desirable. Proven experience in digital advocacy and innovative communications tools. Demonstrated expertise in advocacy campaigns, social norm change, and political communications. Proven ability to navigate complex political environments, build consensus on sensitive gender/SRHR topics, and build trust with conservative stakeholders. UN system or multilateral experience an asset<br><br><br>Languages: <br><br>Fluency in English is required. Fluency in Arabic strongly preferred<br><br>Required Competencies: <br><br>Values:<br><br>Exemplifying integrity, Demonstrating commitment to UNFPA and the UN system, Embracing cultural diversity, Embracing change<br><br><br>Core Competencies: <br><br>Achieving results,Being accountable,Developing and applying professional expertise/business acumen,Thinking analytically and strategically,Working in teams/managing ourselves and our relationships,<br><br><br>Functional Competencies:<br><br>Advocacy/advancing a policy-oriented agenda Delivering results-based advocacy and communications strategies Creating visibility for the organization Innovation and digital communications <br><br><br>Managerial Competencies (if applicable):<br><br>Providing strategic focus Engaging internal/external partners and stakeholders Leading, developing and empowering people, creating a culture of performance Making decisions and exercising judgments <br><br><br>Compensation and Benefits:<br><br>This position offers an attractive remuneration package including a competitive net salary plus health insurance and other benefits as applicable.<br><br>UNFPA Work Environment:<br><br>UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more.<br><br>Disclaimer:<br><br>Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements.<br><br>UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts.<br><br>Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.<br><br>About UNFPA<br><br>We promote gender equality and empower women, girls and young people to take control of their bodies and their futures.<br><br>Learn more

Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.<br><br><br><br>Job Description<br><br>Job Purpose<br><br>The Plant Manager is responsible for the overall leadership, performance, and operational excellence of the plant. The role ensures that production, maintenance, quality, warehousing, and HSE activities are managed safely, efficiently, and in accordance with Sika standards, legal requirements, customer expectations, and agreed business objectives.<br><br>The Plant Manager has overall accountability for achieving the plant’s targets relating to safety, quality, service, cost, productivity, people development, and continuous improvement while ensuring effective coordination with all relevant functions.<br><br>Key Responsibilities<br><br>Plant Operations and Performance<br><br>Lead and manage the overall plant operations, including production, maintenance, quality control, warehousing, and HSE activities. Translate business requirements and demand plans into effective plant production and resource plans. Ensure achievement of agreed targets for production output, product quality, cost, productivity, service level, and on-time delivery. Monitor plant performance through established KPIs, identify performance gaps, and implement timely corrective and preventive actions. Ensure the effective use of plant capacity, equipment, materials, labor, and other operational resources. Maintain effective coordination between all plant departments to ensure operational continuity and efficient workflow. Health, Safety, and Environment<br><br>Demonstrate visible leadership and accountability for health, safety, and environmental performance across the plant. Ensure compliance with Sika HSE standards, local legal requirements, permits, and applicable environmental regulations. Promote a proactive safety culture in which risks, unsafe conditions, and incidents are identified, reported, investigated, and effectively addressed. Ensure that appropriate risk assessments, emergency response arrangements, safety training, and preventive controls are implemented and regularly reviewed. Support the achievement of plant HSE objectives and continuous improvement of safety performance. Quality and Customer Satisfaction<br><br>Ensure that all products manufactured at the plant meet Sika quality standards, approved specifications, and customer requirements. Ensure compliance with applicable quality management systems, procedures, and internal controls. Work closely with Quality, Technical, Sales, and Supply Chain teams to address quality concerns and customer complaints. Ensure effective root-cause analysis and the implementation of corrective and preventive actions for quality and operational issues. Maintain the plant’s readiness for internal, corporate, customer, certification, and regulatory audits. Financial and Cost Management<br><br>Prepare, manage, and control the plant’s operating budget in coordination with Finance and senior management. Monitor production costs, material consumption, labor utilization, energy consumption, maintenance expenses, and operational losses. Identify and implement opportunities to improve cost efficiency, productivity, and resource utilization without compromising safety, quality, or service. Lead initiatives to reduce waste, process losses, downtime, and non-value-adding activities. Provide accurate forecasts and regular updates regarding plant costs, operational risks, and expected performance. People Leadership and Development<br><br>Lead, coach, and develop the plant’s department heads, supervisors, and employees to build a capable, accountable, and performance-oriented team. Establish clear objectives and performance expectations in line with Sika’s performance management process. Conduct regular performance reviews, provide constructive feedback, and support individual development plans. Promote teamwork, employee engagement, operational discipline, and effective communication across the plant. Work closely with HR on workforce planning, recruitment requirements, succession planning, employee development, attendance, disciplinary matters, and employee relations. Ensure that employees receive the required technical, quality, safety, and compliance training. Continuous Improvement and Operational Excellence<br><br>Lead continuous improvement and operational excellence initiatives to enhance plant safety, productivity, quality, reliability, and cost effectiveness. Promote the effective implementation of 5S, problem-solving, root-cause analysis, and other applicable continuous improvement methodologies. Encourage employees at all levels to identify improvement opportunities and participate in operational improvement activities. Benchmark plant performance and share good practices with other Sika operations, where applicable. Maintenance and Asset Management<br><br>Ensure the implementation of effective preventive, predictive, and corrective maintenance programs. Monitor equipment reliability, breakdowns, downtime, and maintenance performance. Ensure that plant assets, utilities, machinery, and infrastructure are maintained in safe and efficient operating condition. Review critical spare-parts requirements and ensure appropriate controls are in place to support operational continuity. Capital Investment and Plant Development<br><br>Identify and evaluate requirements for equipment, capacity expansion, plant upgrades, automation, and infrastructure improvements. Prepare and support capital expenditure proposals, including operational justification, expected benefits, costs, risks, and implementation requirements. Coordinate approved investment projects with Engineering, Procurement, Finance, HSE, and other relevant stakeholders. Ensure that projects are implemented safely, within approved budgets and timelines, and in accordance with Sika requirements. Compliance, Governance, and Reporting<br><br>Ensure full compliance with applicable laws, regulatory requirements, Sika policies, internal procedures, and management systems. Maintain the plant’s readiness for governmental inspections, certification audits, internal audits, and corporate assessments. Ensure that required licenses, permits, records, and operational documentation are valid, complete, and properly maintained. Report plant performance, major risks, operational challenges, incidents, and improvement actions to senior management in an accurate and timely manner. Escalate significant HSE, quality, operational, financial, or people-related risks through the appropriate management channels. Cross-Functional Collaboration<br><br>Work closely with Sales, Supply Chain, Procurement, Finance, HR, Quality, Technical, and other functions to align plant activities with business and customer requirements. Participate in demand, capacity, inventory, and production-planning discussions. Support new product introduction, product transfers, process changes, and business growth initiatives. Build effective working relationships with suppliers, contractors, service providers, authorities, and other relevant external stakeholders. Key Performance Indicators<br><br>Performance may be measured against the following indicators:<br><br>HSE performance and incident reduction Production output and schedule adherence On-time and in-full delivery Product quality and customer complaints Overall equipment effectiveness and plant utilization Equipment downtime and maintenance performance Production cost and budget adherence Material yield, waste, and process losses Inventory accuracy and stock control Productivity and labor efficiency Audit findings and closure of corrective actions Employee engagement, development, and turnover Continuous improvement and cost-saving achievements<br><br>Qualifications<br><br>Qualifications and Experience<br><br>Bachelor’s degree in Mechanical, Industrial, Production, or another relevant Engineering discipline. Postgraduate qualification in Business Administration, Operations Management, or a related field is an advantage. Typically, 8–12 years of progressive manufacturing experience, including at least 3–5 years in a plant management, production management, or comparable operational leadership role. Demonstrated experience managing a manufacturing plant or a large and complex production operation. Experience in chemicals, construction materials, cementitious products, admixtures, coatings, or a comparable process-manufacturing industry is highly preferred. Proven record of delivering measurable improvements in safety, quality, productivity, cost, and operational performance. Experience leading multidisciplinary teams, including production, maintenance, quality, warehouse, and HSE functions. Practical experience with budgeting, cost control, capital expenditure, workforce planning, and plant performance management. Experience with continuous improvement methodologies, including 5S, Lean Manufacturing, or structured problem-solving techniques, is preferred. Technical Knowledge<br><br>Strong knowledge of manufacturing operations, production planning, process control, and capacity management. Sound understanding of quality, environmental, and occupational health and safety management systems. Good knowledge of preventive maintenance, equipment reliability, utilities, and asset management. Understanding of applicable legal and regulatory requirements governing manufacturing operations. Ability to interpret and manage plant budgets, operational costs, forecasts, and performance indicators. Working knowledge of ERP and production management systems, preferably SAP or an equivalent system. Strong working knowledge of Microsoft Office applications, particularly Excel, Power Point, Word, and Outlook. Knowledge of ISO 9001, ISO 14001, and ISO 45001 requirements is preferred. Leadership Competencies<br><br>Strong and visible leadership with the ability to build trust, accountability, and collaboration. Sound judgment and the ability to make timely, fact-based decisions under pressure. Strategic and operational thinking, with the ability to translate business priorities into practical plant actions. Strong analytical and problem-solving capabilities. Effective planning, prioritization, and resource-management skills. Ability to lead change and engage employees in continuous improvement. Strong coaching, delegation, performance management, and people-development skills. High level of integrity, ownership, discipline, and personal accountability. Strong commitment to health, safety, quality, compliance, and sustainability. Effective communication, influencing, and stakeholder-management skills. Fluent Arabic and strong written and spoken English. <br><br>Additional Information<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.<br><br><br><br>Job Description<br><br>Job Purpose<br><br>The Plant Manager is responsible for the overall leadership, performance, and operational excellence of the plant. The role ensures that production, maintenance, quality, warehousing, and HSE activities are managed safely, efficiently, and in accordance with Sika standards, legal requirements, customer expectations, and agreed business objectives.<br><br>The Plant Manager has overall accountability for achieving the plant’s targets relating to safety, quality, service, cost, productivity, people development, and continuous improvement while ensuring effective coordination with all relevant functions.<br><br>Key Responsibilities<br><br>Plant Operations and Performance<br><br>Lead and manage the overall plant operations, including production, maintenance, quality control, warehousing, and HSE activities. Translate business requirements and demand plans into effective plant production and resource plans. Ensure achievement of agreed targets for production output, product quality, cost, productivity, service level, and on-time delivery. Monitor plant performance through established KPIs, identify performance gaps, and implement timely corrective and preventive actions. Ensure the effective use of plant capacity, equipment, materials, labor, and other operational resources. Maintain effective coordination between all plant departments to ensure operational continuity and efficient workflow. Health, Safety, and Environment<br><br>Demonstrate visible leadership and accountability for health, safety, and environmental performance across the plant. Ensure compliance with Sika HSE standards, local legal requirements, permits, and applicable environmental regulations. Promote a proactive safety culture in which risks, unsafe conditions, and incidents are identified, reported, investigated, and effectively addressed. Ensure that appropriate risk assessments, emergency response arrangements, safety training, and preventive controls are implemented and regularly reviewed. Support the achievement of plant HSE objectives and continuous improvement of safety performance. Quality and Customer Satisfaction<br><br>Ensure that all products manufactured at the plant meet Sika quality standards, approved specifications, and customer requirements. Ensure compliance with applicable quality management systems, procedures, and internal controls. Work closely with Quality, Technical, Sales, and Supply Chain teams to address quality concerns and customer complaints. Ensure effective root-cause analysis and the implementation of corrective and preventive actions for quality and operational issues. Maintain the plant’s readiness for internal, corporate, customer, certification, and regulatory audits. Financial and Cost Management<br><br>Prepare, manage, and control the plant’s operating budget in coordination with Finance and senior management. Monitor production costs, material consumption, labor utilization, energy consumption, maintenance expenses, and operational losses. Identify and implement opportunities to improve cost efficiency, productivity, and resource utilization without compromising safety, quality, or service. Lead initiatives to reduce waste, process losses, downtime, and non-value-adding activities. Provide accurate forecasts and regular updates regarding plant costs, operational risks, and expected performance. People Leadership and Development<br><br>Lead, coach, and develop the plant’s department heads, supervisors, and employees to build a capable, accountable, and performance-oriented team. Establish clear objectives and performance expectations in line with Sika’s performance management process. Conduct regular performance reviews, provide constructive feedback, and support individual development plans. Promote teamwork, employee engagement, operational discipline, and effective communication across the plant. Work closely with HR on workforce planning, recruitment requirements, succession planning, employee development, attendance, disciplinary matters, and employee relations. Ensure that employees receive the required technical, quality, safety, and compliance training. Continuous Improvement and Operational Excellence<br><br>Lead continuous improvement and operational excellence initiatives to enhance plant safety, productivity, quality, reliability, and cost effectiveness. Promote the effective implementation of 5S, problem-solving, root-cause analysis, and other applicable continuous improvement methodologies. Encourage employees at all levels to identify improvement opportunities and participate in operational improvement activities. Benchmark plant performance and share good practices with other Sika operations, where applicable. Maintenance and Asset Management<br><br>Ensure the implementation of effective preventive, predictive, and corrective maintenance programs. Monitor equipment reliability, breakdowns, downtime, and maintenance performance. Ensure that plant assets, utilities, machinery, and infrastructure are maintained in safe and efficient operating condition. Review critical spare-parts requirements and ensure appropriate controls are in place to support operational continuity. Capital Investment and Plant Development<br><br>Identify and evaluate requirements for equipment, capacity expansion, plant upgrades, automation, and infrastructure improvements. Prepare and support capital expenditure proposals, including operational justification, expected benefits, costs, risks, and implementation requirements. Coordinate approved investment projects with Engineering, Procurement, Finance, HSE, and other relevant stakeholders. Ensure that projects are implemented safely, within approved budgets and timelines, and in accordance with Sika requirements. Compliance, Governance, and Reporting<br><br>Ensure full compliance with applicable laws, regulatory requirements, Sika policies, internal procedures, and management systems. Maintain the plant’s readiness for governmental inspections, certification audits, internal audits, and corporate assessments. Ensure that required licenses, permits, records, and operational documentation are valid, complete, and properly maintained. Report plant performance, major risks, operational challenges, incidents, and improvement actions to senior management in an accurate and timely manner. Escalate significant HSE, quality, operational, financial, or people-related risks through the appropriate management channels. Cross-Functional Collaboration<br><br>Work closely with Sales, Supply Chain, Procurement, Finance, HR, Quality, Technical, and other functions to align plant activities with business and customer requirements. Participate in demand, capacity, inventory, and production-planning discussions. Support new product introduction, product transfers, process changes, and business growth initiatives. Build effective working relationships with suppliers, contractors, service providers, authorities, and other relevant external stakeholders. Key Performance Indicators<br><br>Performance may be measured against the following indicators:<br><br>HSE performance and incident reduction Production output and schedule adherence On-time and in-full delivery Product quality and customer complaints Overall equipment effectiveness and plant utilization Equipment downtime and maintenance performance Production cost and budget adherence Material yield, waste, and process losses Inventory accuracy and stock control Productivity and labor efficiency Audit findings and closure of corrective actions Employee engagement, development, and turnover Continuous improvement and cost-saving achievements<br><br>Qualifications<br><br>Qualifications and Experience<br><br>Bachelor’s degree in Mechanical, Industrial, Production, or another relevant Engineering discipline. Postgraduate qualification in Business Administration, Operations Management, or a related field is an advantage. Typically, 8–12 years of progressive manufacturing experience, including at least 3–5 years in a plant management, production management, or comparable operational leadership role. Demonstrated experience managing a manufacturing plant or a large and complex production operation. Experience in chemicals, construction materials, cementitious products, admixtures, coatings, or a comparable process-manufacturing industry is highly preferred. Proven record of delivering measurable improvements in safety, quality, productivity, cost, and operational performance. Experience leading multidisciplinary teams, including production, maintenance, quality, warehouse, and HSE functions. Practical experience with budgeting, cost control, capital expenditure, workforce planning, and plant performance management. Experience with continuous improvement methodologies, including 5S, Lean Manufacturing, or structured problem-solving techniques, is preferred. Technical Knowledge<br><br>Strong knowledge of manufacturing operations, production planning, process control, and capacity management. Sound understanding of quality, environmental, and occupational health and safety management systems. Good knowledge of preventive maintenance, equipment reliability, utilities, and asset management. Understanding of applicable legal and regulatory requirements governing manufacturing operations. Ability to interpret and manage plant budgets, operational costs, forecasts, and performance indicators. Working knowledge of ERP and production management systems, preferably SAP or an equivalent system. Strong working knowledge of Microsoft Office applications, particularly Excel, Power Point, Word, and Outlook. Knowledge of ISO 9001, ISO 14001, and ISO 45001 requirements is preferred. Leadership Competencies<br><br>Strong and visible leadership with the ability to build trust, accountability, and collaboration. Sound judgment and the ability to make timely, fact-based decisions under pressure. Strategic and operational thinking, with the ability to translate business priorities into practical plant actions. Strong analytical and problem-solving capabilities. Effective planning, prioritization, and resource-management skills. Ability to lead change and engage employees in continuous improvement. Strong coaching, delegation, performance management, and people-development skills. High level of integrity, ownership, discipline, and personal accountability. Strong commitment to health, safety, quality, compliance, and sustainability. Effective communication, influencing, and stakeholder-management skills. Fluent Arabic and strong written and spoken English. <br><br>Additional Information<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

<p><h4>Technology resilience tech lead, Cairo, Egypt</h4> <p>Connect to your career at Deloitte</p> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <p>Imagine guiding clients so they can keep core services running even when a cyber-attack, flood, or regional blackout strikes. At Deloitte, our Technology Resilience practice turns that vision into reality through resilience thinking. You will help organizations decide what absolutely must survive, test the strength of their datacenters and clouds, and shape next-generation safeguards that stand up to the worst-case scenario. Your recommendations reach boardrooms, influence capital spend, and protect critical national infrastructure.</p> <h4>Outcomes you will drive:</h4> <ul> <li>Define and assess a client’s Minimum Viable Company (MVC) identifying the core capabilities, systems, and dependencies required to sustain operations during disruption.</li> <li>Lead Technology Impact Analyses (TIA) to map the relationships between business services, applications, infrastructure, and third-party providers, and understand the operational consequences of their failure.</li> <li>Evaluate data centers, cloud environments, and network architecture from a resilience and recoverability perspective identifying single points of failure, weak failover strategies, or latency risks.</li> <li>Design and recommend modern resilience solutions, including immutable backups, data vaulting, tiered recovery architecture, cloud-native resilience models, and chaos engineering practices.</li> <li>Conduct resilience risk assessments across IT environments helping clients identify exposure to cyber events, operational errors, or infrastructure failure, and advising on mitigation strategies.</li> <li>Perform resilience posture assessments using Deloitte’s proprietary frameworks and help clients benchmark against industry standards such as ISO 22301, DORA, NIST, and NIS2.</li> <li>Translate resilience requirements into tangible recovery capabilities such as defining Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs), and testing protocols for critical services.</li> <li>Develop and implement resilience roadmaps that prioritize quick wins and long-term transformation balancing compliance, technical feasibility, and business expectations.</li> <li>Facilitate scenario-based simulations and tabletop exercises to validate readiness across business and IT stakeholders and refine response protocols based on real-world dynamics.</li> <li>Work cross-functionally with cyber, cloud, infrastructure, and risk teams to embed resilience into transformation programs, ensuring it’s considered from the start not after deployment.</li> <li>Support clients in meeting regulatory expectations around operational resilience, including guidance for financial services, energy, and other critical infrastructure sectors.</li> <li>Provide professional guidance or leadership to other junior resources within the Cyber team.</li> <li>Contribute to the development of Deloitte’s resilience offerings, methodologies, and tools helping to shape how we go to market and deliver impact at scale.</li> </ul> <h4>Connect to your skills and professional experience</h4> <p>You’ll thrive in this role if you value collaboration over control, impact over ego, and outcomes over activity. We’ll support your growth, give you the autonomy to shape your work, and the trust to drive change where it matters. If you bring your best, we’ll help you do your boldest.</p> <h4>Essentials</h4> <p>These are the core capabilities and experiences needed to be successful in this role:</p> <ul> <li>Bachelor’s degree in technology related field</li> <li>Minimum 7+ years of experience in IT infrastructure, network architecture, compute, cloud, and disaster recovery</li> <li>Proven experience in leading and coaching junior resources within the technical field</li> <li>Strong understanding of technology resilience concepts, including recovery architecture, IT continuity, backup strategies, and failover design</li> <li>Demonstrated experience conducting Technology Impact Analysis (TIA) or similar exercises to assess critical IT dependencies</li> <li>Proven ability to evaluate data centers, hybrid/cloud infrastructure, and application landscapes through a resilience lens</li> <li>Hands-on exposure to modern resilience solutions, such as immutable backups, cyber vaults, DR-as-a-Service (DRaaS), or cloud-native recovery approaches</li> <li>Experience performing resilience posture assessments and advising on improvements using industry-aligned frameworks (e.g., ISO 22301, DORA, NIST, COBIT)</li> <li>Ability to translate technical risks into business impact terms and communicate recommendations clearly to non-technical stakeholders</li> <li>Demonstrated involvement in developing or supporting resilience strategies, roadmaps, or implementation plans for enterprise clients</li> <li>Knowledge of regulatory expectations around technology resilience, especially within sectors like financial services, energy, or government</li> </ul> <h4>Desirables</h4> <p>These are capabilities that would add complementary value to the team, but can also be developed on the job:</p> <ul> <li>Familiarity with business continuity, crisis management, or operational resilience frameworks beyond IT-specific areas</li> <li>Experience supporting or running tabletop exercises, technical simulations, or chaos engineering experiments</li> <li>Knowledge of cloud resilience architectures (e.g., multi-AZ/multi-region failover, backup/restore in AWS/Azure/GCP)</li> <li>Understanding of cyber-resilience intersections, such as ransomware preparedness, zero-trust recovery, or secure-by-design principles</li> <li>Exposure to emerging technology risk (e.g., AI model resilience, edge computing, or OT/ICS environments)</li> <li>Professional certifications such as ISO 22301 Lead Auditor/Implementer, CBCI, AWS/Azure cloud certs, or DORA/operational resilience credentials</li> </ul> <h4>Connect to your business – Technology & Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect with your colleagues</h4> <p>Location: Cairo, Egypt</p> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology & Transformation</p> <p>“Everyone always says ‘it’s the people,’ and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” – Gillian, Technology & Transformation</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.<br><br><br><br>Job Description<br><br>Job Purpose<br><br>The Shift Manager is responsible for leading and controlling all production activities during the assigned shift, ensuring that operations are performed safely, efficiently, and in accordance with the approved production plan, Sika standards, and customer requirements.<br><br>The role ensures effective deployment of people, equipment, and materials; achievement of safety, quality, productivity, cost, and delivery targets; and timely escalation of significant operational issues. The Shift Manager acts as the primary operational point of responsibility during the assigned shift within the defined level of authority.<br><br>Key Responsibilities<br><br>Shift Operations and Production Control<br><br>Plan, coordinate, and supervise all production activities during the assigned shift in accordance with the approved production schedule. Ensure achievement of shift targets relating to output, quality, yield, productivity, cost, and on-time completion. Allocate employees, equipment, materials, and other resources effectively across production lines. Monitor production progress throughout the shift and take timely action to address deviations, bottlenecks, or operational disruptions. Ensure that production processes are conducted in accordance with approved work instructions, formulations, specifications, and standard operating procedures. Coordinate product changeovers, line start-ups, shutdowns, cleaning activities, and other shift-related operational requirements. Ensure the proper use of raw materials, packaging materials, production equipment, and utilities. Act as the primary operational decision-maker during the shift within the established authority and escalation framework. Health, Safety, and Environment<br><br>Demonstrate visible safety leadership and ensure full compliance with Sika HSE requirements and applicable legal regulations. Conduct shift safety briefings and ensure that employees understand the relevant hazards, controls, and safe working procedures. Ensure the correct use of personal protective equipment and adherence to site safety rules. Stop any unsafe activity immediately and ensure that appropriate corrective action is taken before work resumes. Identify, report, and escalate unsafe conditions, near misses, environmental concerns, and incidents. Support incident investigations, root-cause analysis, and implementation of corrective and preventive actions. Ensure that emergency procedures are understood and followed by all shift employees. Maintain safe and environmentally responsible operations, including proper waste handling and spill prevention. Quality Management<br><br>Ensure that all products manufactured during the shift comply with approved Sika specifications, quality standards, and customer requirements. Verify that required in-process checks, sampling, testing, and production documentation are completed correctly. Coordinate with the Quality team regarding nonconforming products, process deviations, and quality concerns. Stop or hold production when quality requirements are not met, in accordance with the approved escalation and authorization process. Support investigations into quality deviations and customer complaints and ensure implementation of agreed corrective actions. Ensure that nonconforming materials and products are properly identified, segregated, and controlled. Performance Monitoring and Reporting<br><br>Monitor and report shift performance against established KPIs, including:Safety performance Production output Schedule adherence Yield and material consumption Productivity and efficiency Equipment downtime Waste and production losses Product quality and process deviations Investigate performance gaps and implement immediate containment or corrective actions within the assigned authority. Maintain accurate production logs, shift reports, downtime records, material consumption records, and incident reports. Escalate significant safety, quality, maintenance, staffing, or production issues to the relevant manager in a timely manner. Ensure that all data entered into SAP or other production systems is complete, accurate, and submitted on time. Team Leadership and Workforce Management<br><br>Lead, supervise, and support the shift team, including operators, technicians, helpers, and other assigned employees. Assign responsibilities and communicate clear performance expectations at the beginning of each shift. Monitor employee attendance, punctuality, breaks, overtime, workplace conduct, and compliance with company procedures. Ensure appropriate staffing levels and coordinate any urgent staffing requirements with Production Management and HR. Provide on-the-job guidance, coaching, and feedback to shift employees. Identify training and development needs and communicate them to the relevant manager. Support employee performance management and disciplinary processes in coordination with Production Management and HR. Promote teamwork, accountability, respect, and effective communication among shift employees. Equipment and Maintenance Coordination<br><br>Monitor equipment condition and operational reliability throughout the shift. Ensure that operators complete required equipment inspections and basic autonomous maintenance activities. Report breakdowns, abnormalities, and equipment risks to the Maintenance team without delay. Coordinate with Maintenance to prioritize interventions and minimize production downtime. Ensure that equipment is safely isolated and released for maintenance in accordance with applicable procedures. Verify that equipment is safe and operationally ready before production resumes. Record equipment downtime, causes, actions taken, and operational impact accurately. Shift Handover and Communication<br><br>Conduct structured shift-start briefings covering production priorities, safety requirements, quality concerns, staffing, and equipment status. Complete a clear and comprehensive handover to the incoming Shift Manager or Supervisor. Ensure that handovers include production status, pending orders, equipment conditions, quality issues, safety concerns, staffing matters, and required follow-up actions. Communicate relevant shift information to Production Management and other supporting departments. Attend operational meetings and contribute accurate information regarding shift performance and challenges. Workplace Organization and Continuous Improvement<br><br>Ensure that production and supporting areas are maintained in a clean, safe, and organized condition. Lead implementation and sustainability of 5S standards within the assigned shift and production areas. Ensure compliance with approved standard operating procedures and visual management requirements. Identify and propose opportunities to improve safety, quality, productivity, workflow, resource utilization, and cost efficiency. Participate in continuous improvement activities, root-cause analysis, and problem-solving initiatives. Encourage shift employees to report problems and contribute practical improvement ideas. Compliance and Audit Readiness<br><br>Ensure compliance with Sika policies, plant procedures, management systems, and applicable legal requirements during the shift. Maintain accurate and traceable shift documentation and operational records. Support internal, external, customer, certification, and regulatory audits. Ensure timely closure of assigned corrective actions and audit findings. Immediately escalate any significant noncompliance or operational risk through the appropriate management channels. Key Performance Indicators<br><br>Performance may be measured against the following indicators:<br><br>Shift HSE performance and safety compliance Production output versus plan Schedule adherence Product quality and right-first-time results Yield and material usage variance Labor productivity and shift efficiency Waste, rework, and production losses Equipment downtime and response time Compliance with standard operating procedures Accuracy and timeliness of shift reports5S and workplace organization results Attendance and overtime management Completion of corrective and improvement actions<br><br>Qualifications<br><br>Qualifications and Experience<br><br>Bachelor’s degree in Mechanical, Chemical, Industrial, Production, or another relevant Engineering discipline. A relevant technical diploma may be considered where supported by substantial and directly relevant manufacturing experience. Typically, 3–7 years of experience in a manufacturing or production environment. At least 1–2 years of experience leading a production shift, line, or operational team. Experience in chemicals, construction materials, cementitious products, admixtures, coatings, or a comparable process-manufacturing industry is preferred. Demonstrated ability to achieve production, quality, and delivery targets in a demanding manufacturing environment. Practical experience coordinating with Quality, Maintenance, Warehouse, and HSE functions. Experience working in a structured manufacturing environment with documented procedures and performance indicators. Technical Knowledge<br><br>Good understanding of manufacturing processes, production planning, and shop-floor operations. Working knowledge of production quality controls and nonconforming-product management. Good awareness of occupational health, safety, and environmental requirements in a manufacturing environment. Basic understanding of equipment operation, breakdown identification, and maintenance coordination. Ability to monitor and interpret production KPIs, including output, efficiency, yield, waste, and downtime. Working knowledge of ERP or production management systems, preferably SAP or an equivalent system. Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. Knowledge of 5S, Lean Manufacturing, root-cause analysis, or other continuous improvement methods is preferred. Knowledge of ISO 9001, ISO 14001, and ISO 45001 requirements is an advantage. Leadership Competencies<br><br>Strong shop-floor leadership and the ability to motivate, guide, and hold employees accountable. Ability to make timely, fact-based decisions within the assigned level of authority. Strong problem-solving skills and the ability to remain effective under operational pressure. Effective planning, prioritization, and resource-allocation skills. Clear communication and effective shift-handover capabilities. Ability to coordinate effectively with Production, Maintenance, Quality, Warehouse, and HSE teams. High level of responsibility, integrity, discipline, and reliability. Strong commitment to safety, quality, compliance, and operational excellence. Good written and spoken Arabic and English. Other Requirements<br><br>Willingness and ability to work on a rotating-shift schedule, including night shifts, weekends, and public holidays, according to plant operational requirements. Ability to respond appropriately to urgent production, safety, quality, staffing, and equipment-related matters during the assigned shift. Ability to work in an active manufacturing environment and comply with all applicable site safety and personal protective equipment requirements. <br><br>Additional Information<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>The Medical Science Liaison (MSL) Director for the Plastics &amp; Regenerative Medicine team is a "player-coach" role responsible for providing leadership, strategic direction, and day-to-day operational management of a 6-person MSL team, while simultaneously maintaining an active field presence as the primary MSL for a small, dedicated territory (exact geography TBD). In the leadership capacity, this individual is accountable for ensuring the team is adequately staffed (according to local needs), trained (therapeutic and functional), and clear on the expectations of their role in the execution of the medical plans. They are accountable for ensuring MSL stakeholder engagement plans are robust, focus on understanding the stakeholder's scientific needs, and align to Brand strategy and medical objectives. They are also responsible for the execution of all MSL activities and ensuring MSLs' scientific engagements with external experts (EEs)/Health Care Professionals (HCPs) are of high scientific quality and appropriately coordinated with other in-field team members to ensure a seamless approach to best meet stakeholder needs.</p><br><p>In the player capacity, the MSL Director serves as the primary MSL for a designated territory, maintaining active engagement with Key Opinion Leaders (KOLs) and HCPs in that region to stay close to the science, customer needs, and evolving market dynamics within Plastics &amp; Regenerative Medicine. This dual mandate ensures that the Director leads by example and retains first-hand clinical insight that strengthens their ability to coach the broader team.</p><br><p>The MSL Director establishes a productive work environment by creating trust and respect within the 6-person MSL team; provides regular coaching and feedback to direct reports based on field observation, co-rides, and feedback from other in-field teams; and executes performance management activities including MSL professional growth and development plans. The Director also interfaces and aligns with other members of the Affiliate Medical team and must work collaboratively with numerous cross-functional stakeholders to ensure all in-field teams are working together to provide a coordinated approach to best execute strategies and plans.</p><br><p>Responsibilities</p><br><ul><li>Ensuring development and implementation of scientific interaction plans for the Plastics &amp; Regenerative Medicine therapeutic area for both on-market products and pipeline products in a timely manner. Provides field scientific support across the lifecycle of a product including both planning and execution by the MSL team and conducts ongoing analysis of clinical and market trends to develop key supporting strategies to meet business objectives.</li><li>Proactively participate in Brand Team Meetings ensuring the field medical voice is present to help with plans, communication, monitoring and reporting of MSL metrics and bringing MSL data points and observations into the discussion to help with development of insights for action plans. Ensure MSLs are fully utilizing technology (e.g., CRM, virtual engagement tools, P2P platforms) according to requirements and guidance provided.</li><li>Proactively analyzes business needs working in conjunction with the Infield team and the Brand Team (if applicable) to identify opportunities where MSL function enhances business results.</li><li>Manage performance of the 6-person MSL team to ensure activities are appropriately aligned to Brand and Medical strategies and plans, while ensuring compliance with all national, local guidelines, and company policies and procedures.</li><li>Provide expertise and feedback to coach MSLs in their most important activities (including engagement planning, ensuring that EE/HCP interactions are of high quality in scientific content and interaction approach (Challenger) and scientific storytelling, clinical study engagement activities, responding to medical information enquiries, capturing and reporting of data points and observations, coordination of activities with other in field teams). This includes setting of objectives and regular performance reviews.</li><li>Monitor the overall MSL team activities/workload and plan appropriately for resource needs-based product lifecycle and therapeutic area needs.</li><li>Maintains proactive and appropriate communication within the broader affiliate Medical Team and Brand Team for therapeutic area/product as it relates to MSL activities/outcomes that support the achievement of business objectives.</li><li>Conduct regular field co-rides and 1:1s with all direct reports, using an appropriate combination of direction, support, coaching, and constructive challenge to enable direct reports to fulfill their role requirements, achieve their goals, and continually develop. Field co-rides should include direct observation of scientific exchanges, OR-based interactions, and KOL engagement visits where relevant.</li><li>Ensure coordination between MSLs and other members of the in-field teams to ensure integration of medical activities with in- field plans.</li><li>Drive recruitment activities for new or replacement positions; ensure on-boarding and training of new MSLs within the therapeutic area team.</li><li>Ensure appropriate scientific support and training is provided to the internal stakeholders (i.e. sales training).</li><li>In-field team leaders regularly participate in team meetings and contributing to development of plans and monitoring of progress on such plans (mainly related to Field Medical role).</li><li>Highlighting FM value to the business by communicating MSL achievements and metrics with appropriate affiliate roles.</li><li>Drive field readiness across the team, ensuring MSLs have the scientific training, tools, and resources they need to excel in their roles, including management and maintenance of Operating Room (OR) certifications for team members. Proactively identify gaps and escalate to appropriate responsible parties to ensure rapid resolution. Oversee operational logistics including MSL tool management and vendor contracting as required.</li><li>Keeping up to date in therapeutic area, scientific narratives and main study data (at appropriate level) to ensure ability to coach MSL on scientific content of presentations.</li><li>Responsible for overall financial and administrative management for the MSL team, including timely review and approval of MSL expense reports to ensure compliance with company policy. Manages day-to-day administrative team duties and operational logistics to ensure smooth team functioning.</li><li>Serve as the primary MSL for a small, designated territory (exact geography TBD), maintaining active KOL and HCP engagement in that region to provide direct scientific value, stay current with evolving market dynamics, and model best-in-class field engagement practices for the broader team.</li></ul><p><strong><u>INTERNAL / EXTERNAL CONTACTS AND INTERACTIONS:</u></strong></p><br><ul><li>Affiliate medical personnel: Clinical Research Manager, Clinical Operations Manager, Medical Managers/Advisers; Medical Information team / specialists; affiliate pharmacovigilance / drug safety personnel</li><li>Marketing and Sales (including district sales manager, and national sale managers) for assigned product and therapeutic area; Market access teams; Affiliate Brand teams, and Customer Excellence.</li><li>Affiliate Government Affairs; Affiliate Public Affairs; Regulatory Affairs; Legal; OEC.</li><li>Local Medical Information; Pharmacovigilance.</li><li>Library Information Resources.</li><li>Regionally and HQ based Therapeutic Area medical affairs teams.</li><li>Area/Regional commercial Staff / Brand Team members</li><li>Area Medical Affairs teams</li><li>Project/Medical Directors and Clinical Teams within Pharmaceutical Development and Global Medical Affairs.</li><li>Healthcare personnel (including physicians, nurses, pharmacists).</li><li>Participating Research Investigators; thought leaders/external experts.</li><li>Institutions and Scientific or Medical Societies.</li><li>Hospitals, other healthcare providers, payers and Local Regulatory Authorities.</li></ul><p><strong><u>AUTHORITY AND REPORTING LINES:</u></strong></p><br><ul><li>This position reports into the TA Lead.&nbsp;</li></ul><p><strong><u>LOCATION:</u></strong></p><br><ul><li>The MSL Director is field based.</li></ul><br>Qualifications<br><br><ul><li>Advanced degree in health sciences or clinical discipline required. Preferred: Doctorate level degree (i.e. Pharm D, MD/DO, PhD).</li><li>Solid knowledge of the pharmaceutical environment and the role of Medical Affairs in contributing to the medical and scientific objectives.</li><li>A minimum of 5 years clinical, scientific/research, or pharma industry related experience or equivalent with at least 2 of those years as an MSL.</li><li>Prior line management experience of a field-based MSL team strongly preferred; experience as a player-coach or working manager is a distinct advantage.</li><li>Excellent written and spoken communication and presentation skills (local language and English preferred).</li><li>Proven success in managing multiple projects simultaneously.</li><li>Proven ability to work collaboratively cross functionally.</li><li>Experience managing and resolving challenging personnel issues.</li><li>Ability to travel regularly (approximately 50–60%) to support both direct territory KOL engagement and team co-rides/coaching activities across the 6-person MSL team's geography.</li></ul><p>Experience with OR/surgical suite environments and familiarity with credentialing and OR certification processes strongly preferred, given the Plastics &amp; Regenerative Medicine therapeutic focus.</p><br><p>Demonstrated ability to manage operational and administrative responsibilities (e.g., expense approvals, vendor contracting, tool and resource management) alongside active field engagement duties.</p><br><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to&nbsp;participate&nbsp;in our long-term incentive&nbsp;programs.&nbsp;​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's sole and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>JLL empowers you to shape a brighter way</b>.&nbsp;&nbsp;</p><br><p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people&nbsp;and empowering them to thrive, grow meaningful careers and to find a place where they belong.&nbsp; Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. </p><br><p>The role is to report directly to Director - Head of Building Management-(PAMS). Representing the onsite PM team. This will involve leading and overseeing the quality assurance and quality control of the day-to-day property management services, operations, transitions management (which involves taking the building into a multi-let asset), in accordance with industry best practices.</p><br><p>The candidate will also be responsible for Business Development, to grow and oversee the Property Management operations and Property Management consultancy of the department for East Cairo.</p><br><p>The candidate shall be able to confidently oversee the provision of OPEX and CAPEX budgeting requirements, overview financial forecasts and P&amp;L’s; prepare and submit weekly, monthly, quarterly, and annual reports to the clients; the preparation of governance documents, property operations plan, guidelines, property regulations/rules, policies and procedures, procurement request for approvals, etc. The candidate shall be knowledgeable and confident enough to lead a team and consult with clients, tenants, and contractors, exercising good negotiation skills with experienced professionals in local, regional, and multi-national organisations. Ensure the FM service providers adhere to their KPI and SLA requirements; and abide to any relevant authorities, all laws, decrees, local municipality codes of practice and legislation of Egypt.</p><br><p>The candidate will be responsible for the maintenance and accuracy of the property management systems (CRM/BMS/CAFM/BIM) and ensure that the FM service providers are keeping systems up to date and that the FM staff receive full training and advice on using the systems.</p><br><p>The candidate will be responsible for liaising and advising the Clients on changes to local law and legislation that may affect the operations of the property and seek approval and direction on implementing / cascading directives that will affect the day-to-day operations of the site.</p><br><p>The candidate will have a close working relationship with the Clients, Technical Managers (MEP &amp; Arch), Administrator, FM service providers, Leasing agents, and other Stakeholders to ensure effective communication and teamwork/synergy between the various parties.</p><br><p>The candidate will be responsible for reviewing of the client’s contract with the FM service providers, ensuring the proficient delivery of the scope of works and specification of services detailed within them, so that all activities that are required are in place to operate the property efficiently and effectively.</p><br><p>The candidate will facilitate and undertake property and asset management services of the property, which includes but is not limited to the following: -</p><br><p>a)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HSE Requirements and Building Inspections (including permits, method statements</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; for works, HSE Tenant representation &amp; communication, fire drill planning and</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; fit-out supervision, etc.)</p><br><p>b)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Policies and Procedures</p><br><p>c) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; New Leases &amp; Lease Renewals and Variations</p><br><p>d) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tenant Database Management (contacts / documents / correspondence</p><br><p>e) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Management of the site-based team, TFM service providers, Front of House, Stakeholders, etc.</p><br><p>f) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Document Control&nbsp;</p><br><p>g)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FM Strategy / Management and Verification of the PPM Maintenance (Inc.</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; specialist maintenance and communication where necessary to tenants</p><br><p>h) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cleaning (internal and external schedules and operational plans and any</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; necessary communications to tenants)</p><br><p>i) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Security Management Plan (SMP) (in coordination with the security</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; service provider. This should include SOP’s as well as Emergency.</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Evacuation Planning for various incidents including fire, bomb,</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; terrorism. The SMP will also cover access control / CCTV / Control</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Room monitoring / roaming inspections, carpark management etc.)</p><br><p>j) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Parking Management and Allocation</p><br><p>k) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Waste Collection Strategy</p><br><p>l) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Office Deliveries</p><br><p>m) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Front of House Service and Delivery&nbsp;</p><br><p>n)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Post Room</p><br><p>o) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Food Deliveries</p><br><p>p) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversight of the communal facilities (Business Centre, Auditorium, Gym, and Cafeteria)</p><br><p>q)&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Business Continuity Planning (BCP)</p><br><p>r)&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversight of client issued invoicing (for rental, service charge, late fees, returned cheques etc.)</p><br><p>s) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collections (for rent / service charge and receipting)</p><br><p>t) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordination required client payments for Invoiced OPEX</p><br><p>u) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Procurement Strategy for OPEX and CAPEX</p><br><p>v) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Client Reporting (monthly / annually)</p><br><p>w) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Preparations for Special Occasions – Ramadan/National Day/Christmas, etc.</p><br><p>x) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cyclical Reporting (input and compilation of information regarding property</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; management / leasing / finance / HSE and legislative requirements / risks /&nbsp;&nbsp;</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; facility management / energy management / tenant fit out.</p><br><p>z) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fees and violations to be applied to tenants in the Property</p><br><p>The candidate via a traffic light system shall itemise all Property HSE issues including but not limited to access / egress / pedestrian access to the property and carpark / evacuation routes/ safe lines of site / turning points / common area furniture and seating /&nbsp; power outlets / fixtures and fittings / staircases / material specification / alarm systems / emergency lighting systems / lift operations / non slip surfaces / glazing issues / handrails / access control / emergency equipment / incident and accident report actions etc.; and use best endeavors to follow up and resolve all issues.</p><br><p>The candidate will pre-qualify and evaluate contractors or vendors to contract directly with the client for the maintenance and security of the Property. The candidate shall prepare the information required to tender which includes but is not limited to scope, specifications, service level agreements, key performance indicators etc.; but the commercial Request for Proposal (RFP) process shall be run through the Clients Central Procurement Department.</p><br><br><p><b>Requirements:&nbsp;&nbsp;&nbsp;<br></b>The ideal candidate must have 10 years of Property Management experience, with 5 years as a minimum experience of managing mixed-use &amp; malls, high rise operational commercial, office and or residential buildings in Egypt; and must hold relevant Masters / Postgraduate / Undergraduate degrees and or associated accreditations. The candidate should have a working knowledge of building operations, property, and asset management, FMMA - managing facilities management service providers, transitions management, functionality of property management systems and interfacing with clients, stakeholders, and tenants.</p><br><br><p><b>Skills Required:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</b></p><br><p>Ethics and business acumen.</p><br><p>Graduate degrees and or relevant accreditations.</p><br><p>Minimum 5 years of mall management experience (mall manager level or above).</p><br><p>Experience in the GCC region including mall development, mall launching/opening and mall renovation.</p><br><p>Mixed use development experience and knowledge of the retail real estate industry.</p><br><p>Experience with luxury segment of the market.</p><br><p>Good understanding of mall operations and associated policies and procedures.</p><br><p>Good understanding of mall marketing, advertisement, and promotions.</p><br><p>Operationally astute and proficient.</p><br><p>Transitions management experience.</p><br><p>Experience working directly for and on behalf of a Landlord or Client.&nbsp;&nbsp;</p><br><p>Microsoft Word / Excel / PowerPoint.</p><br><p>Fluent English (verbal and written); ability to speak Arabic an advantage.</p><br><p>Excellent telecommunication and customer service.</p><br><p>Experience of using property management CRM systems.</p><br><br><p><b>Location: </b></p><br>On-site –Cairo, EGY<p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.&nbsp; We’re interested in getting to know you and what you bring to the table!</p><br><p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're&nbsp;pursuing.</p><br><p><i><b>JLL Privacy Notice</b></i></p><br><p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p><br><p>For more information about how JLL processes your personal data, please view our<span>Candidate Privacy Statement</span>.</p><br><p>For additional details please see our career site pages for each country.</p><br><p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.&nbsp; If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –&nbsp; you may email us at <span><u><span>HRSCLeaves@jll.com</span></u></span>. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our<span>Contact Us</span> page &gt; I want to work for JLL.</p><br> </div>