وظائف فني كمبيوتر في مصر

At Intella, we are building the future of Arabic AI — and we are growing the team that makes complex technology simple, compelling, and commercially relevant to our clients.<br><br>We are looking for an experienced Pre-Sales Manager to serve as the critical bridge between our Sales, Technology, and Product teams — someone who can translate customer requirements into clear, high-impact commercial and technical documentation, and drive alignment across the full sales cycle.<br><br>What You Will Do<br><br> Act as the primary liaison between Sales, Technical, and Product teams throughout the sales cycle Own and manage all sales documentation — presentations, proposals, offers, and supporting materials Understand customer needs and shape value-driven solutions that resonate at both business and technical levels Coordinate inputs from technical and product teams to ensure accurate, consistent messaging Customize decks and proposal content to align with customer requirements and industry context Contribute to formal responses including tenders, RFPs, and customer questionnaires Ensure all sales documentation is high quality, on-brand, and delivered on time Support customer meetings, presentations, and solution discussions alongside the sales team Continuously improve sales materials based on customer and internal feedback<br><br>What We Are Looking For<br><br> 5-8 years of experience in a pre-sales, sales support, or similar role — preferably within technology or AI solutions Proven track record working closely with both sales and technical teams Strong background in preparing professional, customer-facing commercial documentation Bachelor's degree in Business, Computer Science, or a related field Excellent communication and stakeholder management skills Ability to translate technical concepts into clear, compelling business value Highly organized, detail-oriented, and comfortable managing multiple opportunities in parallel<br><br>Preferred<br><br> Experience in enterprise or B2B technology environments Strong presentation and storytelling skills Familiarity with solution-based or consultative selling models

The VOC Specialist will play a key role in gathering, analyzing, and reporting customer feedback to enhance service delivery and customer satisfaction in our Outsourcing/Offshoring operations. This position will work cross-functionally with various teams to implement changes based on insights derived from Voice of the Customer (VOC) data.<br><br>---<br><br>Responsibilities:<br><br>· Develop and maintain VOC programs to capture customer feedback across multiple channels.<br>· Analyze customer feedback data to identify trends, pain points, and areas for improvement.<br>· Collaborate with operations, quality, and client management teams to ensure feedback is actionable and leads to service enhancements.<br>· Prepare and present VOC reports to stakeholders, highlighting key findings and recommendations.<br>· Conduct regular training sessions to educate staff on the importance of customer feedback and best practices for responding to VOC insights.<br><br>---<br><br>Requirements:<br><br>· Bachelor's degree in Computer Science, IT, Engineering, Science, or a related technical field (preferred).<br>· Minimum 6 months of experience in customer experience, market research, or a related area, preferably in the outsourcing industry.<br>· Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.<br>· Proficiency in VOC tools and customer feedback platforms (e.g., Qualtrics, Medallia, Survey Monkey) is a plus.<br>· Excellent communication and presentation skills to engage with stakeholders and deliver findings.<br>· English Proficiency: Minimum B1 (Intermediate) – B2 (Upper-Intermediate) preferred.<br>· Android phone user (required for internal attendance application).<br><br>---<br><br>Compensation & Benefits:<br><br>· Net Salary: Up to 15,000 EGP (based on experience and English level).<br>· Fixed Shift: 9:00 AM – 6:00 PM.<br>· Social and Medical Insurance (company-paid).<br>· Company-provided transportation (pickup/drop-off from Maadi Thakanat Station).<br>· Paid training starting from the first payroll.<br>· Half-year performance bonus (up to double/triple salary).<br>· Loyalty allowance and annual salary increments.

Company Description Spectra Cure Clinic is a specialized healthcare center focused on supporting individuals with Autism, ADHD, learning difficulties, and a range of psychiatric disorders. The clinic provides multidisciplinary care, combining evidence-based medical, psychological, and therapeutic services. Its team works closely with patients and families to create personalized treatment plans and support long-term development and well-being. Spectra Cure Clinic offers a collaborative environment where professionals can contribute to meaningful improvements in patients’ quality of life.<br>Role Description The Clinic Assistant role at Spectra Cure Clinic is a full-time, on-site position based in Cairo. The Clinic Assistant duties<br>Coordinate patient follow-up appointments to ensure continuity of care. Assist with clinical examination documentation and maintain accurate patient records. Ensure timely and accurate clinical notes and documentation in accordance with clinic standards. Prepare and record meeting minutes, ensuring action items are documented and followed up. Track clinical and administrative data, maintaining accurate records for reporting and performance monitoring. Follow up with the reception team regarding patient appointments, scheduling changes, and confirmations. Prepare regular administrative and operational reports for management. Support communication between clinicians, reception staff, and patients to ensure efficient clinic operations. Monitor outstanding follow-ups and ensure tasks are completed within required timeframe<br>Qualifications Strong Communication and Customer Service skills to interact effectively with patients, families, and staff. Ability to provide compassionate, professional Patient Care in a non-clinical support capacity. Organizational skills and attention to detail for handling records, forms, and daily administrative tasks. Proficiency in computer and clinic management systems. Previous experience in a medical or mental health setting is an advantage. Medical Degree 3+ years Experience Background or experience in Pediatrics is required. Ability to work effectively as part of a multidisciplinary team.

Nawy Proptech is seeking a highly motivated and talented Data Analyst to join our dynamic team. As a Data Analyst at Nawy, you will play a key role in leveraging data to drive strategic decisions and improve business performance. You will be responsible for analyzing, and interpreting different datasets to provide actionable insights that inform various departments across the organization. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and the ability to communicate complex findings in a clear and concise manner.<br><br>Collaborate with cross-functional teams to understand business requirements and address data-related challenges Prioritize business requirements within and across projects based on business impact Understand business needs to gather, analyze, interpret, and communicate data that informs stakeholders at all levels to make data-informed decisions Reporting the results back to the relevant members of the business and presenting the story of the data in an easily accessible manner Providing ad-hoc analysis as required to aid management making judgements Develop and maintain dashboards, reports, and visualizations to track key performance metrics Perform advanced data analysis to extract insights, identify trends, and provide actionable recommendations to support business objectives<br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Systems, or other related technical field or equivalent work Proven experience as a Data Analyst or similar role, 1+ years of experience in a similar position Advanced SQL knowledge/experience - complex queries and query optimization Experienced with data visualization tools such as: Tableau, Looker or Power BIHands-on experience with programming languages Strong understanding of statistical concepts Familiarity with data warehouse development and data modeling Highly detailed oriented, must display passion for analytics and data visualization Data manipulation skills and experience in identifying numerical trends Self driven, highly motivated, fast learner, ambitious and creative

About the Job:<br><br>The VOC Specialist will play a key role in gathering, analyzing, and reporting customer feedback to enhance service delivery and customer satisfaction in our Outsourcing/Offshoring operations. This position will work cross-functionally with various teams to implement changes based on insights derived from Voice of the Customer (VOC) data.<br><br>---<br><br>Responsibilities:<br><br>· Develop and maintain VOC programs to capture customer feedback across multiple channels.<br>· Analyze customer feedback data to identify trends, pain points, and areas for improvement.<br>· Collaborate with operations, quality, and client management teams to ensure feedback is actionable and leads to service enhancements.<br>· Prepare and present VOC reports to stakeholders, highlighting key findings and recommendations.<br>· Conduct regular training sessions to educate staff on the importance of customer feedback and best practices for responding to VOC insights.<br><br>---<br><br>Requirements:<br><br>· Bachelor's degree in Computer Science, IT, Engineering, Science, or a related technical field (preferred).<br>· Minimum 6 months of experience in customer experience, market research, or a related area, preferably in the outsourcing industry.<br>· Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.<br>· Proficiency in VOC tools and customer feedback platforms (e.g., Qualtrics, Medallia, Survey Monkey) is a plus.<br>· Excellent communication and presentation skills to engage with stakeholders and deliver findings.<br>· English Proficiency: Minimum B1 (Intermediate) – B2 (Upper-Intermediate) preferred.<br>· Android phone user (required for internal attendance application).<br><br>---<br><br>Compensation & Benefits:<br><br>· Net Salary: Up to 15,000 EGP (based on experience and English level).<br>· Fixed Shift: 9:00 AM – 6:00 PM.<br>· Social and Medical Insurance.<br>· Company-provided transportation (pickup/drop-off from Maadi Thakanat Station).<br>· Paid training starting from the first payroll.<br>· Half-year performance bonus (up to double/triple salary).<br>· Loyalty allowance and annual salary increments.

Nawy Proptech is seeking a highly motivated and talented Senior Data Analyst to join our dynamic team. As a Data Analyst at Nawy, you will play a key role in leveraging data to drive strategic decisions and improve business performance. You will be responsible for analyzing, and interpreting different datasets to provide actionable insights that inform various departments across the organization. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and the ability to communicate complex findings in a clear and concise manner.<br><br>Collaborate with cross-functional teams to understand business requirements and address data-related challenges Prioritize business requirements within and across projects based on business impact Understand business needs to gather, analyze, interpret, and communicate data that informs stakeholders at all levels to make data-informed decisions Reporting the results back to the relevant members of the business and presenting the story of the data in an easily accessible manner Providing ad-hoc analysis as required to aid management making judgements Develop and maintain dashboards, reports, and visualizations to track key performance metrics Perform advanced data analysis to extract insights, identify trends, and provide actionable recommendations to support business objectives<br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Systems, or other related technical field or equivalent work Proven experience as a Data Analyst or similar role, 3+ years of experience in a similar position Advanced SQL knowledge/experience - complex queries and query optimization Experienced with data visualization tools such as: Tableau, Looker or Power BIHands-on experience with programming languages Strong understanding of statistical concepts Familiarity with data warehouse development and data modeling Highly detailed oriented, must display passion for analytics and data visualization Data manipulation skills and experience in identifying numerical trends Self driven, highly motivated, fast learner, ambitious and creative

Company Description WOW delivery is a fast-growing logistics and delivery company focused on providing the quickest way to deliver any order across the governorates of Egypt. The team is dedicated to speed, reliability, and high-quality customer service, ensuring that orders reach customers efficiently and safely. WOW delivery operates in a dynamic, time-sensitive environment where clear communication and coordination are key to success. The company values proactive, customer-focused team members who help maintain a smooth delivery experience and build long-term relationships with clients.<br>Role Description The Customer Services Specialist is a full-time, on-site role based in Al Manşūrah. This role is responsible for handling incoming customer inquiries via phone and digital channels, providing accurate information about orders, delivery status, and services. The specialist will resolve complaints, follow up on pending deliveries, and coordinate with dispatch and operations teams to ensure timely and satisfactory resolutions. Day-to-day tasks include documenting interactions, updating customer records, monitoring customer satisfaction levels, and escalating complex issues when needed. The role also involves identifying recurring problems, suggesting improvements to service processes, and maintaining professional communication standards in every interaction.<br>Qualifications<br> <br>Strong customer-facing skills, including Customer Service and Customer Support, with a focus on empathetic and solution-oriented communication. Experience enhancing Customer Satisfaction and Customer Experience, with the ability to manage expectations and build trust. Excellent Phone Etiquette and clear verbal communication skills, with the ability to handle high call volumes in a professional manner. Ability to work on-site in Al Manşūrah and collaborate effectively with operations and delivery teams. Good problem-solving skills, attention to detail, and capability to work in a fast-paced, time-sensitive environment. Basic computer literacy and familiarity with CRM or ticketing systems is preferred. Prior experience in customer service, call centers, or logistics/delivery services is an advantage. Proficiency in Arabic; basic English communication skills are beneficial.

Company Description Display Icon is a leading company in the Egyptian market, operating since 2005 with a strong reputation for quality and reliability. The company specializes in commercial fittings, display systems, decorations, office furniture, and CCTV systems, serving a wide range of business clients. Display Icon focuses on delivering functional and aesthetically appealing solutions that support clients’ commercial and security needs. Team members join a stable, growth-oriented organization that values professional service, product innovation, and long-term customer relationships. Role Description This is a full-time, on-site Key Account Sales Specialist role based in El Obour. The Key Account Sales Specialist will manage and grow relationships with key customers across commercial fittings, display systems, decorations, office furniture, and CCTV product lines. Daily responsibilities include identifying client needs, preparing and presenting tailored solutions, handling negotiations, and following up on quotations and orders to ensure timely delivery and customer satisfaction. The role also requires coordinating with internal teams on pricing, inventory, and installation schedules, maintaining accurate sales records, and monitoring market trends and competitor activities. The specialist will work toward sales targets, support after-sales service, and contribute to strategic initiatives that enhance customer retention and business growth. Qualifications Strong Account Management and Customer Service skills to build, maintain, and expand key client relationships. Proven Sales experience with the ability to identify opportunities, negotiate deals, and meet or exceed sales targets. Effective Communication skills, including clear presentation abilities and professional client interaction. Solid Analytical Skills for understanding client requirements, evaluating proposals, and interpreting sales data and market trends. Previous experience in B2B sales, preferably in commercial fittings, display systems, office furniture, or security/CCTV solutions. Ability to work on-site in El Obour and collaborate with cross-functional teams. Proficiency in basic computer applications and CRM or sales management tools. Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.

Company Description Uptown October Developments is a pioneering real estate company in Egypt, recognized for its use of flexible design principles and custom home designs tailored to individual customer needs. The company focuses on delivering high-quality, efficient projects that contribute to sustainable urban communities. Its services span land management, construction, leasing, and related real estate activities, providing a comprehensive offering to clients and partners. Team members join a dynamic environment where innovation, customer satisfaction, and long-term community development are central to the company’s mission.<br>Role Description The Front Office Receptionist is a full-time, on-site role based in Giza, responsible for managing the daily operations of the reception area. This role includes greeting and directing visitors, answering and routing phone calls, responding to inquiries, and ensuring a professional and welcoming front office environment. The Receptionist will handle appointment scheduling, maintain visitor logs, coordinate with internal departments, and support basic administrative tasks such as document filing and mail handling. The position requires consistent adherence to company procedures, confidentiality, and a strong focus on customer service and communication.<br>Qualifications Candidates should possess strong Receptionist Duties and Front Office skills, including managing a reception desk, handling visitor flow, and maintaining orderly front office operations. Candidates should possess excellent Customer Service and Communication skills to interact professionally with clients, visitors, and team members. Candidates should possess professional Phone Etiquette skills, including handling calls courteously, routing calls accurately, and taking clear messages. Relevant administrative skills such as basic computer proficiency (email, calendar, office software), organization, and attention to detail are beneficial. Prior experience in a receptionist, front desk, or customer-facing role is preferred, along with the ability to work on-site full time and manage multiple tasks in a fast-paced environment.

Role Summary Palm Hills Developments is embarking on an ambitious programme to embed Generative AI and agentic‑AI capabilities into our company workflows. Reporting to the Director of Project Controls and working in close partnership with Group IT, you will spearhead the end‑to‑end strategy, design and roll‑out of AI solutions that drive measurable value for both operational teams and executive leadership.<br>Key Responsibilities Identify and priorities high‑impact AI use cases for various functions and departments. Craft a phased AI adoption road‑map aligned with corporate KPIs and governance. Translate business needs into technical designs covering data pipelines, model selection (LLMs, vector databases, fine‑tuning), prompt‑engineering and agent orchestration. Define architecture standards in partnership with IT (cloud vs. on‑prem, security). Lead proofs‑of‑concept and pilots; turn successful pilots into enterprise‑grade products. Coordinate cross‑functional squads (Project Controls, IT, Sales, Legal) and external vendors/consultants. Establish data‑privacy, model‑risk and ethical‑AI controls. Develop training programmes and user documentation; champion adoption across multiple business units. Define success metrics (accuracy, cycle‑time, cost savings, user satisfaction); continuously optimize models and workflows.<br>Required Qualifications Education: BSc degree (or higher) in Artificial Intelligence, Computer Science, Data Science or a related field. Experience: 1+ years in data/AI roles and delivering Large‑Language‑Model or agentic‑AI projects from concept to deployment. Technical Toolkit:Proficiency with Python (Lang Chain, Semantic Kernel, etc.), SQL, and RESTful APIs. Proficiency with ML Python Libraries (Numpy, Pandas, Matplotlib, Seaborn, Scikit-learn, etc.) Familiarity with cloud ML stacks (Azure Open AI, AWS Bedrock, GCP Vertex) and vector databases. Applied machine learning techniques on multiple projects Soft Skills: Stakeholder engagement up to C‑suite, vendor management, presentation & training capability; fluent English and Arabic. Desirable Skills:•Experience in integrating AI solutions with Power platform, MS Dynamics, Sales Force CRM.•AI‑related credentials Location: Head Office, 6th of October City, Giza, Egypt

Job Summary:<br>The role is focusing on managing the lifecycle of changes and releases related to the Temenos T24 platform, also ensuring that changes and releases are implemented efficiently, minimizing disruption to operations while adhering to organizational standards, regulatory compliance, and best practices.<br>Job Responsibilities:Develop and implement a structured change management process specifically for the Temenos T24 core banking system. Review and assess change requests related to T24 configurations, modules, and integrations to evaluate impact, risk, and feasibility. Coordinate with stakeholders to prioritize and approve changes based on business needs and system requirements. Maintain a change control log and ensure all modifications are documented for compliance and audit purposes. Collaborate with IT and business teams to analyze the potential impact of changes on end-users and operations. Plan, coordinate, and oversee all releases related to the Temenos T24 platform, including system upgrades, patches, and new feature deployments. Establish and maintain a release calendar, ensuring alignment with organizational priorities and minimizing disruption. Work with testing teams to ensure that all releases undergo rigorous quality assurance and user acceptance testing. Oversee the deployment process, ensuring smooth transitions from development to production environments. Plan, coordinate, and oversee all releases related to the Temenos T24 platform, including system upgrades, patches, and new feature deployments. Establish and maintain a release calendar, ensuring alignment with organizational priorities and minimizing disruption. Work with testing teams to ensure that all releases undergo rigorous quality assurance and user acceptance testing. Oversee the deployment process, ensuring smooth transitions from development to production environments.<br>Job Qualifications: Bachelor’s degree in Business Administration, accounting, Information Technology, Computer Science, or a related field. Minimum 8 years of experience in IT service management, with at least 5 years of direct experience managing changes and releases in core banking systems. Strong expertise in Temenos T24, including its architecture, modules, and integration points. Hands-on experience with T24 system upgrades, configurations, and customizations.

Job Summary:The Business Analyst acts as a communicator, facilitator, and mediator, bridging the gap between business and technology to enhance organizational effectiveness. The role is responsible for identifying opportunities to improve business processes through technology, strategic initiatives, analytical solutions, and process re-engineering. Working closely with multiple business units, the Business Analyst gathers, synthesizes, and analyzes information related to business processes, tools, documentation, and stakeholder requirements. The role ensures that the solutions designed and delivered are aligned with business needs, stakeholder expectations, and organizational objectives.<br><br>Job Responsibilities:Create and maintain Business Requirements Documents (BRDs), Software Requirements Specifications (SRSs), and Scope Documents. Manage project requirements throughout their lifecycle, including requirements planning, elicitation, analysis, validation, approval, and change management. Review test scenarios and validate testing results to ensure alignment with business requirements Conduct system demonstrations for business users and support user training for newly implemented systems. Apply business process re-engineering (BPR) techniques to improve operational efficiency. Drive organizational change and facilitate collaboration among stakeholders. Ensure compliance with Central Bank of Egypt (CBE) regulations and the Bank's internal policies. Communicate effectively with both internal and external stakeholders. Assist the Project/Product Manager in project planning and coordination activities. Identify potential solution options and assess their technical and business feasibility.<br>. Job Requirements:Bachelor's degree in business administration, Information Systems, Computer Science, or a related field.3 to 5 years of relevant experience. Strong analytical, critical thinking, and problem-solving skills. Ability to manage multiple projects simultaneously from initiation through completion. Excellent written and verbal communication skills, with the ability to effectively engage and collaborate with stakeholders at all levels. Ability to understand business challenges and develop practical, value-driven solutions. Proficiency in project management and business analysis tools and software. Professional certifications such as Certified Business Analysis Professional (CBAP), Lean, Six Sigma, or Business Process Re-engineering (BPR) are preferred.

???? Senior Sitecore Developer ???? Smart Village - Jiza - EGYPT | ???? Full-Time | ???? 2P Perfect Presentation About 2PSince 2004, 2P has been at the forefront of Saudi Arabia's ICT landscape, delivering integrated technology solutions that enable organizations to accelerate digital transformation and enhance operational efficiency. With a strong foundation in innovation and service excellence, 2P provides end-to-end solutions through its specialized business units and trusted market expertise. We are committed to attracting top talent driven to make an impact in a dynamic, forward-looking environment. Role Overview We are looking for a highly skilled Senior Sitecore Developer to join our growing technology team. In this role, you will design, develop, and maintain enterprise-grade Sitecore solutions, working closely with cross-functional teams to deliver scalable and high-performing digital experiences for our clients. Key Responsibilities Design, develop, and maintain Sitecore applications (XP / XM) Implement Helix architecture principles across all development activities Develop templates, layouts, and reusable components Work with Sitecore SXA and Headless (JSS) frameworks Integrate with external systems including CRM, APIs, and Identity providers Optimize application performance using advanced caching strategies Manage Sitecore environments (CM/CD) effectively Implement personalization and analytics features Participate in code reviews and enforce development standards Troubleshoot and resolve production issues efficiently Technical Requirements Bachelor's degree in Computer Science or a related field5+ years of hands-on Sitecore development experience Strong proficiency in C#, ASP. NET MVC, and . NET Framework Experience with Sitecore XP/XM, SXA, and Headless/JSSSolid experience with Microsoft SQL Server Familiarity with Git, CI/CD pipelines, and Dev Ops practices Preferred Qualifications Sitecore Certification Experience with multi-site and multi-language implementations Prior experience in enterprise or government projects Soft Skills Strong analytical and problem-solving abilities Excellent communication and collaboration skills Ability to perform under pressure in production environments

Company Description Egy Property is a real estate company focused on creating a safe and reliable community for people who want to buy, sell, or rent properties. The company aims to make property transactions straightforward and secure, offering support and guidance throughout the process. Egy Property positions itself as a trusted partner for individuals and families looking for homes or investment opportunities. With a clear focus on customer satisfaction, the company strives to be the preferred choice in the local real estate market. Team members work in a dynamic environment that values integrity and service. Role Description This is a full-time, on-site Sales role based in New Cairo. The Sales team member will support clients in finding suitable properties, explaining options, and guiding them through the buying, selling, or renting process. Daily tasks include meeting potential clients, presenting available properties, answering inquiries, and following up on leads provided by the company. The role involves maintaining accurate records of client interactions, property viewings, and negotiations to ensure a smooth transaction process. A car is required for property visits and client meetings; no prior sales experience is needed, and training will be provided. Qualifications Strong communication and interpersonal skills to build trust and maintain professional relationships with clients. Basic negotiation and customer service abilities, with an interest in learning sales techniques in real estate. Ability to organize schedules, manage multiple client requests, and keep accurate records of visits and follow-ups. Valid driving license and access to a car to travel to properties and client meetings within New Cairo. Willingness to work on-site full-time in New Cairo and learn about the local property market. Proficiency in basic computer and smartphone applications for communication, data entry, and property listings. Bachelor’s degree or equivalent education is preferred but not strictly required for strong, motivated candidates.

Role Description This is a full-time, on-site role based in Cairo, Egypt for a Customer Support Representative – Technical Account at Foundever. The role involves responding to customer inquiries via phone, email, and chat, providing clear information, guidance, and technical support related to products and services. The representative will troubleshoot issues, document cases accurately in the ticketing system, and follow up to ensure timely resolution and customer satisfaction. Daily activities include collaborating with technical and operations teams, escalating complex problems when needed, and maintaining up-to-date knowledge of product features, policies, and procedures. The role also requires adhering to performance and quality standards, contributing to continuous improvement efforts, and delivering a professional and empathetic customer experience.<br>Qualifications<br> <br>Candidates should possess strong Customer Support and Customer Service skills, with a focus on handling inquiries efficiently and professionally. Candidates should possess a commitment to Customer Satisfaction, including the ability to manage expectations and follow through on resolutions. Candidates should possess excellent Communication skills, both verbal and written, to explain technical and non-technical information clearly. Candidates should possess solid Troubleshooting skills to diagnose issues, identify root causes, and propose effective solutions. Candidates should possess good problem-solving and analytical abilities, with attention to detail in documenting interactions and outcomes. Candidates should possess the ability to work in a fast-paced, team-oriented environment and manage multiple tasks and priorities. Candidates should possess proficiency with common computer applications, CRM or ticketing systems, and the willingness to learn new tools quickly. Candidates should possess a high school diploma or equivalent; post-secondary education in IT, business, or a related field is an advantage, and prior experience in technical customer support or call center environments is preferred.

Company Description Al Dahab Group is a growing organization operating in Cairo, Egypt, with a focus on delivering high-quality products and services to a diverse customer base. The group emphasizes strong customer relationships and reliable service standards, aiming to be a trusted name in its markets. Team members are encouraged to contribute ideas, collaborate across functions, and support continuous improvement. The company values integrity, professionalism, and a commitment to meeting customer needs efficiently. Role Description The Sales Associate role at Al Dahab Group is a full-time, on-site position based in Cairo, Egypt. The Sales Associate is responsible for welcoming customers, understanding their needs, and recommending suitable products or services. Daily tasks include presenting product features, answering inquiries, processing sales transactions, and handling returns or exchanges in line with company policies. The role also involves maintaining an organized and presentable sales area, updating inventory and sales records, and supporting promotional activities or campaigns. Sales Associates collaborate with the wider team to meet sales targets, provide feedback on customer trends, and ensure a positive customer experience throughout the sales process. Qualifications Strong customer service, relationship-building, and communication skills to engage effectively with diverse customers. Sales, negotiation, and basic retail operations skills, including handling transactions and managing point-of-sale systems. Organizational and time-management abilities to manage multiple customers, tasks, and priorities in a fast-paced environment. Basic numeracy and computer skills for managing sales records, inventory updates, and reporting. Ability to work on-site full time in Cairo, Egypt, with flexibility for peak business hours, weekends, or holidays as needed. Proactive, goal-oriented mindset with a willingness to learn product knowledge and follow company procedures. Prior experience in retail or sales is beneficial; a high school diploma or equivalent is preferred. Proficiency in Arabic is required; basic English communication skills are an advantage.

Company Description<br><br>"We’re hiring Customer Care Executive for the Inbound US Voice Process<br>???? Position Details:<br>▪️ Handle inbound customer inquiries and provide exceptional support to US-based customers.<br>???? Salary:<br>▪️ 22,000 EGP Gross<br>▪️ 15500 net + 2300 night allowance ( 18k granted )<br>???? Shifts:<br>▪️ Rotational night & overnight <br>???? Requirements:<br>▪️ Fluency in English (B2 Level)<br><br><br>???? Location: Technological Park, Maadi"""<br><br><br><br>Role Description The Call Center Agent role is a full-time, on-site position based in Cairo, Egypt. The agent will handle inbound and outbound calls, respond to inquiries about the platform, and guide users through listing, searching, and using PrivateBusiness.com.au services. Daily tasks include providing accurate information, resolving user issues, recording call details in the system, and following up to ensure customer satisfaction. The agent will collaborate with internal teams to escalate complex issues, contribute feedback on recurring customer concerns, and maintain high service standards. The role requires consistent attendance, adherence to call handling procedures, and a professional, customer-focused approach.<br>Qualifications<br> <br>Strong customer service and customer support skills, with experience in roles such as Customer Service Representative. Demonstrated ability to maintain high levels of customer satisfaction through clear communication and problem solving. Excellent interpersonal skills, including active listening, empathy, and the ability to handle diverse customer situations. Solid computer literacy, including proficiency with call center software, CRM tools, and basic office applications. Clear and professional verbal and written communication in English; Arabic proficiency is an advantage. Ability to work on-site in Cairo, Egypt, in a fast-paced environment and manage multiple calls and tasks efficiently. Previous call center or customer-facing experience is preferred; familiarity with online marketplaces or business services is a plus. High school diploma or equivalent required; further education in business, communications, or related fields is beneficial.proficiency level of English from B1+ to B2

Job Description:Design, implement, and maintain network security solutions, including firewalls, VPNs, IDS/IPS, and other security technologies. Monitor network traffic for unusual activity and implement necessary security measures. Conduct regular security assessments to identify vulnerabilities and address potential risks. Configure and manage firewalls to control and monitor network traffic. Ensure firewall policies align with security best practices and organizational requirements. Deploy and manage intrusion detection and prevention systems to safeguard against potential security breaches. Investigate and respond to security incidents in a timely manner. Conduct regular security audits to assess the effectiveness of existing security measures. Collaborate with internal teams to address any identified vulnerabilities or weaknesses. Develop and enforce network security policies and procedures. Provide training and awareness programs to educate staff on security best practices.<br>Job Requirements:Bachelor's degree in computer science, Information Technology, or a related field. Solid understanding of network protocols, firewall technologies, and intrusion detection/prevention systems. Solid understanding of network protocols, firewall technologies, and intrusion detection/prevention systems. Hands-on experience with network security tools and software (e.g., Wireshark, Nmap, Snort, etc.). Solid understanding Cloud Getaways (Barracuda and Kasper sky Endpoint cloud). Hands-on, technical experience with security solutions and technical knowledge of mainstream operating systems and wide range of security technologies such as Firewalls, IPS, VPN, MFA, WAF, PAM, IAM, Web Proxy and email Gateway, and end-point solutions preferred. Knowledge of encryption technologies and VPN implementations Familiarity with industry compliance standards (e.g., ISO 27001, NIST, PCI DSS). Strong analytical and problem-solving skills with a keen eye for detail. In-depth knowledge of network security technologies and best practices. Certifications such as CISSP, CCNA Security, or equivalent are a plus. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities.<br>Work Location: Helopolis, Cairo Working Hours: 11:00AM to 7:00PMWorking Days: Monday to Friday ( Saturday & Sunday off )

Main Purpose of the Job:To ensure exceptional customer service by resolving complex customer inquiries and complaints, coordinating with internal departments, maintaining accurate customer records, and supporting sales administration activities to enhance customer satisfaction, service efficiency, and business continuity.<br>Key Responsibilities:Address and resolve escalated customer inquiries, complaints, and service disruptions in a timely and professional manner. Provide accurate information regarding electricity services, tariffs, billing procedures, and company policies. Ensure timely communication with customers regarding outages, restoration updates, and service requests. Act as the primary point of contact for complex or high-priority customer cases. Coordinate with technical, billing, metering, and other internal departments to resolve customer issues effectively. Maintain and update customer records and interactions using CRM to ensure data accuracy and proper case tracking. Monitor customer cases and follow up until full resolution while keeping customers informed of progress. Prepare and analyze customer service reports, including response time, resolution rate, customer satisfaction, and complaint trends. Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency. Develop and implement customer service standards and best practices to improve the overall customer experience. Support sales administration activities by coordinating customer documentation, maintaining service records, and ensuring smooth communication between customers and the sales team. Ensure compliance with company policies, regulatory requirements, and service standards. Advocate for process and technology improvements that enhance customer experience and operational performance.<br>Job Requirements:Years of Experience: 5+ years of experience in Customer Service within the utilities or electricity sector. Academic Qualifications: Bachelor's degree in any relevant field. Language Proficiency: Fluent in Arabic and intermediate in English. Computer Skills: Proficient in Microsoft Office and CRM systems. Soft Skills: Communication & Interpersonal Skills<br>Core Competencies:Service Quality & Continuous Improvement Customer Complaint Resolution CRM Management Problem Solving & Conflict Resolution Customer Relationship Management Time Management & Prioritization Teamwork & Cross-functional Coordination

Company Description TP Cairo EG is part of a global customer experience management organization that supports international clients across a wide range of industries. The Cairo site focuses on delivering high-quality customer service and support, using modern tools, processes, and training to help team members succeed. Team members benefit from a structured work environment, clear performance expectations, and opportunities to develop professional skills. The company values diversity, inclusion, and collaboration, creating a workplace where individuals can grow their careers in customer service.<br>Role Description This is a full-time, on-site Customer Service Representative role based in New Cairo. The role involves handling inbound and outbound customer interactions, responding to inquiries, and providing accurate information about products, services, and policies. Daily tasks include resolving issues, documenting interactions, and following established procedures to ensure a consistent and positive customer experience. Representatives are expected to maintain a professional tone, meet performance targets, and work closely with team leaders to improve service quality. The position requires flexibility to work assigned shifts and adhere to company guidelines, with a net salary of 19,000 EGP offered to successful candidates.<br>Qualifications<br> <br>Demonstrated experience in customer-facing roles such as Customer Service Representatives and Customer Support. Ability to maintain high levels of Customer Satisfaction through effective communication and problem-solving. Strong understanding of Customer Service principles and best practices. Focus on enhancing Customer Experience by listening actively and responding clearly and professionally. Graduate-level education (bachelor’s degree or equivalent) preferred. English language proficiency at B2/C1 level, with strong spoken and written communication skills. Comfort using computer systems, CRM tools, and standard office software. Ability to work on-site in New Cairo, manage time effectively, and collaborate within a team environment. Professional attitude, adaptability, and willingness to participate in ongoing training and development.