Company Description WOW delivery is a fast-growing logistics and delivery company focused on providing the quickest way to deliver any order across the governorates of Egypt. The team is dedicated to speed, reliability, and high-quality customer service, ensuring that orders reach customers efficiently and safely. WOW delivery operates in a dynamic, time-sensitive environment where clear communication and coordination are key to success. The company values proactive, customer-focused team members who help maintain a smooth delivery experience and build long-term relationships with clients.
Role Description The Customer Services Specialist is a full-time, on-site role based in Al Manşūrah. This role is responsible for handling incoming customer inquiries via phone and digital channels, providing accurate information about orders, delivery status, and services. The specialist will resolve complaints, follow up on pending deliveries, and coordinate with dispatch and operations teams to ensure timely and satisfactory resolutions. Day-to-day tasks include documenting interactions, updating customer records, monitoring customer satisfaction levels, and escalating complex issues when needed. The role also involves identifying recurring problems, suggesting improvements to service processes, and maintaining professional communication standards in every interaction.
Qualifications

Strong customer-facing skills, including Customer Service and Customer Support, with a focus on empathetic and solution-oriented communication. Experience enhancing Customer Satisfaction and Customer Experience, with the ability to manage expectations and build trust. Excellent Phone Etiquette and clear verbal communication skills, with the ability to handle high call volumes in a professional manner. Ability to work on-site in Al Manşūrah and collaborate effectively with operations and delivery teams. Good problem-solving skills, attention to detail, and capability to work in a fast-paced, time-sensitive environment. Basic computer literacy and familiarity with CRM or ticketing systems is preferred. Prior experience in customer service, call centers, or logistics/delivery services is an advantage. Proficiency in Arabic; basic English communication skills are beneficial.