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<p>New Motors, a leading company in tractors, equipment, and agricultural machinery, is seeking a Chief Accountant to join its team and contribute to the management and oversight of the company's accounting and financial operations, ensuring the accuracy and integrity of financial reports and data.</p><p>Duties and Responsibilities:</p><p>Supervise daily accounting operations and audit accounts.</p><p>Prepare and review daily entries and accounting reconciliations.</p><p>Monitor customer, supplier, and bank accounts.</p><p>Prepare and monitor receivables and customer accounts.</p><p>Coordinate with the sales team to ensure timely collection of dues.</p><p>Follow up on overdue receivables and develop appropriate collection plans.</p><p>Prepare periodic financial reports and statements.</p><p>Supervise monthly and annual closing processes.</p><p>Monitor sales, purchases, inventory, and spare parts accounts.</p><p>Review expenses, revenues, and cash flows.</p><p>Follow up on tax obligations and coordinate with relevant authorities.</p><p>Cooperate with internal and external auditors.</p><p>Provide necessary financial reports and analyses to support management decisions.</p><p>Ensuring compliance with the company's approved financial and accounting policies and procedures.</p><p>Qualifications and Experience:</p><p>Bachelor of Commerce – Accounting major or equivalent.</p><p>7 years of experience in accounting, preferably with prior experience in commercial companies.</p><p>Strong experience in preparing financial reports and statements.</p><p>Proficiency in accounting software (ERP) and Microsoft Excel.</p><p>Strong financial analysis and account management skills.</p><p>Ability to lead a team and work effectively under pressure.</p><p>Accuracy, attention to detail, and adherence to deadlines.</p><p>Proficiency in English is preferred.</p><p>???? Work Location: New Motors Company – Gharbia – Tanta</p><p>???? Employment Type: Full-time</p><p></p><p><strong>Requirements</strong></p><p>New Motors, a leading company in tractors, equipment, and agricultural machinery, is seeking a Chief Accountant to join its team and contribute to the management and oversight of the company's accounting and financial operations, ensuring the accuracy and integrity of financial reports and data.</p><p>Duties and Responsibilities:</p><p>Supervise daily accounting operations and audit accounts.</p><p>Prepare and review daily entries and accounting reconciliations.</p><p>Monitor customer, supplier, and bank accounts.</p><p>Prepare and monitor receivables and customer accounts.</p><p>Coordinate with the sales team to ensure timely collection of dues.</p><p>Follow up on overdue receivables and develop appropriate collection plans.</p><p>Prepare periodic financial reports and statements.</p><p>Supervise monthly and annual closing processes.</p><p>Monitor sales, purchases, inventory, and spare parts accounts.</p><p>Review expenses, revenues, and cash flows.</p><p>Follow up on tax obligations and coordinate with relevant authorities.</p><p>Cooperate with internal and external auditors.</p><p>Provide necessary financial reports and analyses to support management decisions.</p><p>Ensuring compliance with the company's approved financial and accounting policies and procedures.</p><p>Qualifications and Experience:</p><p>Bachelor of Commerce – Accounting major or equivalent.</p><p>7 years of experience in accounting, preferably with prior experience in commercial companies.</p><p>Strong experience in preparing financial reports and statements.</p><p>Proficiency in accounting software (ERP) and Microsoft Excel.</p><p>Strong financial analysis and account management skills.</p><p>Ability to lead a team and work effectively under pressure.</p><p>Accuracy, attention to detail, and adherence to deadlines.</p><p>Proficiency in English is preferred.</p><p>???? Work Location: New Motors Company – Gharbia – Tanta</p><p>???? Employment Type: Full-time</p><p></p>

<p>Are you ready to transform human capital management for leading organizations? We are seeking an exceptional <strong>HCM Consultant</strong> to join our dynamic team in <strong>Cairo, Egypt</strong>. This is a thrilling hybrid opportunity to leverage your expertise in a pivotal role, driving significant impact for our clients.</p><p><strong>Overview:</strong> As a Senior HCM Consultant, you will be at the forefront of implementing and optimizing cutting-edge Human Capital Management solutions, with a strong focus on Oracle HCM Cloud. You will guide clients through complex transformations, ensuring seamless integration and adoption of innovative HR technologies.</p><p><strong>Responsibilities:</strong></p><ul><li><p>Lead the full lifecycle implementation of HCM solutions, from discovery and design to deployment and post-go-live support.</p></li><li><p>Act as a trusted advisor to clients, understanding their unique business needs and translating them into effective HCM strategies.</p></li><li><p>Configure and customize Oracle HCM Cloud modules to align with client requirements and best practices.</p></li><li><p>Manage project timelines, budgets, and resources, ensuring successful delivery within scope.</p></li><li><p>Conduct thorough business analysis, process mapping, and gap analysis to optimize HR processes.</p></li><li><p>Facilitate workshops, conduct training sessions, and provide ongoing support to client teams.</p></li><li><p>Collaborate with technical and functional teams to ensure seamless system integration and data migration.</p></li><li><p>Champion change management initiatives, ensuring smooth adoption of new systems and processes.</p></li></ul><p><strong>Skills &amp; Technologies:</strong> This role demands a deep understanding of <strong>HCM</strong> principles and hands-on experience with <strong>Oracle HCM Cloud</strong>. You will regularly apply your skills in HRIS configuration, project management, business analysis, and client relationship management.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development. You will have unparalleled opportunities to lead complex projects, expand your expertise in emerging HCM technologies, and mentor junior consultants. Your career path here is one of continuous learning and upward mobility in a rapidly evolving field.</p><p><strong>Team &amp; Culture:</strong> Join a collaborative, forward-thinking team that values innovation, expertise, and client success. Our hybrid work model in Cairo offers the flexibility to balance professional excellence with personal well-being, fostering a supportive and engaging environment.</p><p><strong>Impact:</strong> Your work will directly empower organizations to optimize their human capital, enhance employee experiences, and drive strategic business outcomes. You will be instrumental in shaping the future of HR technology for our diverse client base.</p><p><strong>Requirements</strong></p><ul><li><p><strong>Unleash Your Expertise:</strong> Possess <strong>5-7 years of progressive experience</strong> in HCM consulting or related roles, demonstrating a track record of successful implementations.</p></li><li><p><strong>Master of HCM:</strong> Proven, in-depth knowledge and hands-on experience with <strong>HCM implementations</strong> and <strong>Oracle HCM Cloud</strong>.</p></li><li><p><strong>Strategic Thinker &amp; Doer:</strong> Exceptional capabilities in <strong>project management</strong>, <strong>business analysis</strong>, and <strong>stakeholder management</strong>.</p></li><li><p><strong>Technical Acumen:</strong> Strong understanding of <strong>HRIS configuration</strong>, <strong>system integration</strong>, and <strong>data migration</strong> best practices.</p></li><li><p><strong>Impactful Communicator:</strong> Superior <strong>communication skills</strong>, adept at client relations, and leading discussions with diverse stakeholders.</p></li><li><p><strong>Problem-Solving Pro:</strong> A natural ability to diagnose complex issues and devise innovative, effective solutions.</p></li><li><p><strong>Leadership Prowess:</strong> Ready to take on a <strong>Senior Management</strong> career level, guiding teams and projects to success.</p></li><li><p><strong>Change Champion:</strong> Experience in <strong>change management</strong> and user training, ensuring smooth adoption of new systems.</p></li></ul><p></p>

<p>Are you a passionate and driven HR professional ready to make a significant impact? We are seeking an exceptional <strong>Recruitment Officer</strong> to join our vibrant team on-site in <strong>Giza, Egypt</strong>! This is an incredible opportunity for an experienced individual to shape our workforce and contribute to our success.</p><p><strong>Overview:</strong> As our Recruitment Officer, you will be at the forefront of identifying, attracting, and securing top talent. You'll play a crucial role in enhancing our team, ensuring we bring in individuals who embody our values and drive our mission forward. This is a full-time position where your expertise will be highly valued.</p><p><strong>Responsibilities:</strong></p><ul><li><p><strong>Spearhead</strong> end-to-end recruitment processes, from understanding hiring needs to extending offers.</p></li><li><p><strong>Proactively source</strong> and engage with potential candidates through various channels.</p></li><li><p><strong>Conduct insightful interviews</strong> and assessments to evaluate candidate suitability and cultural fit.</p></li><li><p><strong>Manage candidate pipelines</strong> and maintain robust communication throughout the recruitment lifecycle.</p></li><li><p><strong>Collaborate closely</strong> with hiring managers to define job requirements and develop effective recruitment strategies.</p></li><li><p><strong>Utilize</strong> Microsoft Office Suite for reporting, data management, and correspondence.</p></li><li><p><strong>Contribute</strong> to the development and implementation of innovative recruitment initiatives.</p></li></ul><p><strong>Skills &amp; Technologies:</strong> You will leverage your expertise in <strong>Recruitment</strong> and <strong>Human Resources (HR)</strong>, alongside strong <strong>Personnel Management</strong> skills. Proficiency in <strong>Microsoft Office</strong> is essential to streamline your daily tasks and enhance productivity.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development. As a Recruitment Officer, you'll have ample opportunities to refine your skills, take on new challenges, and grow within our dynamic Human Resources and Administration departments. Your contributions will be recognized and rewarded, paving the way for a fulfilling career path.</p><p><strong>Team &amp; Culture:</strong> Join a supportive and collaborative team where your ideas are valued, and your efforts make a real difference. We foster a culture of respect, innovation, and continuous learning, ensuring a positive and engaging work environment.</p><p><strong>Impact:</strong> Your role is pivotal in building the foundation of our future success. By attracting and retaining exceptional talent, you will directly contribute to our organizational growth, innovation, and overall achievements. Be the architect of our talent landscape!</p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience the Thrill:</strong> Bring <strong>2-3 years of robust experience</strong> in Human Resources and Recruitment, ready to hit the ground running as an <strong>Experienced</strong> professional.</p></li><li><p><strong>Master of HR:</strong> Demonstrate exceptional proficiency in <strong>Human Resources (HR)</strong> principles and practices.</p></li><li><p><strong>Recruitment Virtuoso:</strong> Possess a proven track record in <strong>Recruitment</strong>, including advanced skills in <strong>Candidate Sourcing</strong>, <strong>Interviewing</strong>, and the full talent acquisition lifecycle.</p></li><li><p><strong>Personnel Prowess:</strong> Strong capabilities in <strong>Personnel Management</strong> and administration.</p></li><li><p><strong>Tech-Savvy Professional:</strong> Expert command of <strong>Microsoft Office</strong> Suite (Word, Excel, PowerPoint, Outlook) to manage data and communications effectively.</p></li><li><p><strong>Communication Champion:</strong> Excellent <strong>Communication Skills</strong>, both written and verbal, to engage with diverse candidates and internal stakeholders.</p></li><li><p><strong>Organized &amp; Efficient:</strong> Superior <strong>Organizational Skills</strong> and <strong>Time Management</strong> abilities to handle multiple priorities in a fast-paced environment.</p></li><li><p><strong>Career Level:</strong> This role is designed for an <strong>Experienced</strong> individual eager to make a significant impact.</p></li></ul><p></p>

<p>Are you ready to make a significant impact in the healthcare industry? We are seeking a highly motivated and meticulous <strong>Claims Auditor</strong> to join our dynamic Resubmission Unit in Giza, Egypt! This is an exceptional on-site opportunity for an experienced professional to ensure the highest standards of accuracy and compliance in medical claims processing.</p><p><strong>Overview:</strong> As a Claims Auditor in our Resubmission Unit, you will be at the forefront of our quality assurance efforts, meticulously reviewing and validating medical claims. Your expertise will be crucial in maintaining the integrity of our claims operations and ensuring adherence to industry regulations. This role is perfect for someone passionate about precision and committed to driving excellence in healthcare administration.</p><p><strong>Responsibilities:</strong></p><ul><li><p>Conduct <strong>thorough audits</strong> of resubmitted medical claims to verify accuracy, completeness, and compliance with established policies and procedures.</p></li><li><p>Identify discrepancies, errors, and potential areas of non-compliance in claims documentation and processing.</p></li><li><p>Collaborate with internal teams to resolve complex claim issues and implement corrective actions.</p></li><li><p>Provide detailed feedback and recommendations for process improvements to enhance efficiency and reduce future errors.</p></li><li><p>Maintain comprehensive and accurate audit records, ensuring proper documentation for all reviewed claims.</p></li><li><p>Stay up-to-date with relevant healthcare regulations and industry best practices to ensure continuous compliance.</p></li></ul><p><strong>Skills &amp; Technologies:</strong> This role demands a sharp eye for detail and a strong understanding of medical claims processes. You will leverage your expertise in <strong>Auditing</strong>, <strong>Medical Claims</strong>, and <strong>Quality Assurance</strong> to excel. Proficiency in data analysis and standard office software is also essential.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development. As an integral part of our team, you will have opportunities to deepen your expertise in medical claims auditing, contribute to significant process improvements, and potentially mentor junior team members. Your contributions will directly influence the quality and efficiency of our operations.</p><p><strong>Team &amp; Culture:</strong> Join a collaborative and supportive team environment where precision and quality are paramount. We foster a culture of continuous learning and mutual respect, encouraging every team member to contribute their unique skills and perspectives. Located in the vibrant city of Giza, Egypt, our on-site team thrives on collective success.</p><p><strong>Impact:</strong> Your work as a Claims Auditor will directly impact the financial health and operational integrity of our organization, ensuring fair and accurate processing for all stakeholders. You will play a vital role in upholding our commitment to excellence and trust within the medical/healthcare sector.</p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience:</strong> A minimum of <strong>2-5 years of proven experience</strong> in medical claims auditing, quality assurance, or a related field within the healthcare industry.</p></li><li><p><strong>Skills:</strong></p><ul><li><p>Demonstrable expertise in <strong>Auditing</strong> and <strong>Medical Claims</strong>.</p></li><li><p>Strong background in <strong>Quality Assurance</strong> and regulatory compliance.</p></li><li><p>Exceptional <strong>Attention to Detail</strong> and analytical skills.</p></li><li><p>Proficiency in <strong>Data Analysis</strong> and reporting.</p></li><li><p>Excellent <strong>Problem-Solving</strong> and critical thinking abilities.</p></li><li><p>Effective <strong>Communication Skills</strong>, both written and verbal.</p></li><li><p>Familiarity with <strong>Healthcare Administration</strong> processes.</p></li><li><p>A commitment to <strong>Process Improvement</strong> and meticulous <strong>Documentation</strong>.</p></li></ul></li><li><p><strong>Career Level:</strong> This is an <strong>Experienced</strong> level position, ideal for professionals ready to take on significant responsibility and contribute immediately.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Join Us</b> <br></span><p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><br><br><br><b>Role Purpose</b> <br><p>To drive the growth of Vodafone’s enterprise solutions business by building and scaling a high-impact partner ecosystem, translating strategic partnerships into measurable revenue, innovative offerings, and market leadership.</p><br><br><br><b>Key accountabilities and decision ownership </b> <br><ul> <li><strong><span>Build &amp; Scale Partner Ecosystem</span></strong>Identify, acquire, and develop strategic partnerships with leading technology and solutions providers to expand Vodafone’s enterprise portfolio.</li> <li><strong><span>Drive Revenue Growth</span></strong>Own partner-driven revenue by developing and executing joint business plans, commercial models, and go-to-market strategies.</li> <li><strong><span>Develop Competitive Solutions</span></strong>Collaborate with internal stakeholders to design and launch market-leading solutions across cloud, IoT, cybersecurity, data analytics, and digital services.</li> <li><strong><span>Manage Partner Lifecycle</span></strong>Lead end-to-end partner management including onboarding, contracting, governance, and ongoing performance optimization.</li> <li><strong><span>Leverage Global Partnerships</span></strong><span>Maximize value from Vodafone Group alliances by localizing global agreements and accelerating their impact in the Egyptian market.</span></li> </ul><br><br><b>Core Competencies</b> <br><ul> <li>Strong commercial and business development acumen with a growth mindset</li> <li>Proven ability to build and manage strategic partnerships</li> <li>Excellent stakeholder management and influencing skills (including C-level)</li> <li>Solid understanding of enterprise technology domains (Cloud, SaaS, IoT, Cybersecurity, Data)</li> <li>Strategic thinking combined with strong execution and delivery focus</li> </ul><br><br><b>Must have technical / professional qualifications: </b> <br><ul> <li>Minimum 6 years of experience in ICT, partnerships, or business development</li> <li>Strong knowledge of digital and enterprise solutions landscape</li> <li>Experience in commercial negotiations and contract development</li> <li>Ability to translate technology capabilities into business value</li> <li>Experience working across cross-functional teams in a fast-paced environment</li> </ul><br><br><b>Who we are</b> <br><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><br> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><br> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><br> <p>Together we can.</p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Product Manager is responsible for defining, executing, and continuously improving Aanaab's digital learning products by translating customer needs and business objectives into product initiatives.<br> The role works closely with Engineering, Design, Content, and Commercial teams to deliver scalable, user-centered solutions that support business growth and enhance the learning experience.<br> Role Responsibilities: Support in defining and communicate the product vision, strategy, and roadmap aligned with Aanaab's business objectives.<br> Develop a deep understanding of customer needs, market trends, competitors, and industry best practices through continuous research and user engagement.<br> Gather, analyze, and prioritize business, customer, and technical requirements to maximize product value.<br> Own and continuously prioritize the product backlog based on business impact, customer feedback, and technical feasibility.<br> Collaborate with Engineering, Design, QA, and cross-functional teams to deliver high-quality product releases on schedule.<br> Prepare and maintain clear product documentation, including Product Requirement Documents (PRDs), user stories, acceptance criteria, and release notes.<br> Lead product discovery activities by validating ideas, conducting user interviews, analyzing product usage, and identifying improvement opportunities.<br> Monitor product performance using relevant metrics and KPIs, translating insights into actionable product enhancements.<br> Support product launches by working closely with Marketing, Sales, Customer Success, and other stakeholders to ensure successful adoption.<br> Act as the primary product representative by communicating product vision, priorities, and updates across internal teams and external stakeholders.<br> Facilitate Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.<br> Identify product risks, dependencies, and improvement opportunities while ensuring continuous product optimization and customer satisfaction.<br> Health allowance (as per company policy).<br> Supportive and collaborative work environment.<br> Open and collaborative culture.<br> Continuous learning and growth opportunities.<br> High level of autonomy and ownership.<br> Opportunity to make a real impact.<br> Qualifications: B Bachelor's degree in Computer Science, Software Engineering, Information Systems, Business, or a related field.<br> A Master's degree or relevant postgraduate qualification is considered an advantage.<br> Experience: 3–5 years of experience in Product Management or a similar role.<br> Proven experience managing digital products throughout the full product lifecycle.<br> Experience working within Agile/Scrum environments.<br> Experience collaborating with cross-functional teams and multiple stakeholders.<br> Experience in EdTech, SaaS, or digital platforms is preferred.<br> Technical &amp; Professional Skills: Strong understanding of Product Management principles and best practices.<br> Experience creating Product Requirement Documents (PRDs), user stories, and acceptance criteria.<br> Product roadmap planning and backlog prioritization.<br> Product discovery and customer research techniques.<br> Strong analytical and problem-solving skills.<br> Ability to translate customer and business requirements into scalable product solutions.<br> Data-driven decision-making using product metrics and customer insights.<br> Experience with Agile project management tools such as Jira, Azure DevOps, or similar platforms.<br> Excellent planning, prioritization, and stakeholder management skills.<br> Ability to manage multiple priorities in a fast-paced environment.<br> Languages: Professional proficiency in Arabic and English (written and spoken).<br> Core Competencies: Customer Focus Product Thinking Strategic Thinking Ownership &amp; Accountability Data-Driven Decision Making Collaboration Effective Communication Results Orientation Learning Agility Attention to Detail</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description</p><br><p>Design and govern the technical architecture for D365 ERP and connected enterprise systems, ensuring scalable, secure, and maintainable technical solutions across integrations, customizations, and platform configurations.</p><br><p>Own the technical architecture for D365 F&amp;O, Commerce, and connected systems.</p><br><p>Design integration architecture between D365 and POS, WMS, e-commerce, and third-party platforms.</p><br><p>Define technical standards for D365 customizations, extensions, and data management.</p><br><p>Review and approve technical specifications and code from D365 developers.</p><br><p>Ensure development follows Microsoft best practices (X++, C#, Power Platform).</p><br><p>Lead technical design reviews, code reviews, and performance testing.</p><br><p>Oversee D365 environment management: DEV, TEST, UAT, and PROD.</p><br><p>Manage LCS (Lifecycle Services) and Azure DevOps for D365 release management.</p><br><p>Govern D365 upgrades, patching, and quality updates.</p><br> </div>

<p>We are Reckitt. Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Sales. Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development. About the role. The Unit Sales Manager West Delta is responsible for GTM related to direct distribution for the assigned region either served via our distribution partner resources or via Sub DB allocation. Your responsibilities. Responsible to deliver all direct Distribution related KPIs in assigned region. Developing of resources and strengthen the bench of capability to be best in class to outperform. Set and monitor the region s monthly targets by area till rep level. Responsible on delivering all Sub DBs operational KPIs in assigned areas (Stock levels Aging and receivables- Asset utilization Efficiency of operation Service levels Db / Sub Db claim cycle). Ability to execute and control all below the line activities that were communicated by the Sales department, with clear focus of price stability. Monitoring competition activities and strategies. Maintain strong relationship with related areas Sub DBs ensuring delivery of all required resources at the quality required on timely manner Informing the Management of any business opportunities/ potentiality in the assigned region Follow-up on the data loaded on the HH and make sure all information is accurate and timely Always have a back plan in case of change of Sub DB to be executed in a smooth way without business disturbance.</p><p><strong>Desired Candidate Profile</strong></p><p>Achievement and ownership are key leadership elements required to do the job with high people and result agility as enablers to manage DBs and key customers and teams in assigned region. Knowledge of assigned region as well key potential Sub DBs within the area. Robust follow up and tracking capability ensuring follow up on KPIs. Proven experience with top tier FMCG experience in Sales, mainly in traditional trade, with a preference in the field of non-food. Bachelor s degree level ideally in a business-related subject</p> <p>The skills for success</p> <ul> <li>Strategic planning and execution, Relationship building and stakeholder management, Analytical mindset for market trends and data interpretation, Effective communication and presentation skills, Regulatory compliance understanding.</li> </ul>

<p>The Customer Care Senior Executive maintains an ongoing level of engagement with key customers, builds trusting relationships with clients, and protects the brand by maintaining a positive image. He/she provides the highest quality of services to CED s customers to achieve maximum satisfaction levels.</p><p><strong>Job Scope</strong></p><ul><li>Handle customers requests and inquiries received via (call centre/mobile app/website/social Media) on time (following given SLAs).</li><li>Handle customer complaints and ensure providing appropriate solutions in compliance with the company s policy &amp; procedures.</li><li>Meet walk-in customers with minimum waiting time and enhance the overall customer experience.</li><li>Reply to customer calls, e-mails, and letters per the agreed SLAs.</li><li>Achieve customer satisfaction via professional handling, timely problem resolution, product knowledge, regular updates, and willingness to help.</li><li>Proactively share updates &amp; build sustainable relationships of trust with customers through consistency and accurate sharing of information.</li><li>Conduct all necessary follow-ups with other departments on behalf of the customer to resolve his problems / accommodate his requests.</li><li>Report repeated complaints/areas of improvement/challenges facing the team to the management for their reference and relevant action.</li><li>Update accurately the customer s history/interactions and information on the system.</li><li>Provide regular updates to customers on the status of their cases/requests.</li><li>Escalate customer issues and report major problems to Superiors.</li><li>Collect customer s feedback (following given Survey/s).</li><li>Handle efficiently and on time all tasks/cases assigned by superior/s.</li><li>Provide accurately all needed reports &amp; data to superior/s.</li><li>Ensure proper documentation and filing of customers requests.</li><li>Attend daily/weekly/monthly staff meetings and proactively raise issues for group discussions and information sharing.</li><li>Support the continuous enhancement of City Edge s database quality and enrichment by collaborating with internal (and external) partners.</li><li>Follow quality standards for customer and prospect data capture.</li><li>Analyse City Edge s customer behaviour.</li></ul><p><strong>Cont. Job Scope</strong></p><p><strong>Education and Training</strong></p><ul><li>Bachelor s Degree in Marketing, Finance, Business, Engineering or equivalent.</li></ul><p><strong>Most Common Work Experience Requested</strong></p><ul><li>3-5 years of related experience, preferably in the real estate industry.</li><li>Solid understanding and knowledge of any Customer Care ERP systems.</li><li>Experience working in a performance-based environment to foster it within the team.</li><li>Proven work experience in Customer Care in either an in-house or an agency capacity.</li></ul><p><strong>Budget &amp; Plans</strong></p><p><strong>Policies , systems processes &amp; procedures</strong></p><p><strong>HSE &amp; Risk Management</strong></p><p><strong>Change Management</strong></p><p><strong>Continuous Improvements</strong></p><p><strong>People management</strong></p><p><strong>Working Conditions</strong></p><p><strong>Competencies</strong></p><ul><li>Analyzing &amp; Interpreting</li><li>Interacting &amp; Presenting</li><li>Organizing &amp; Executing</li><li>Supporting &amp; Co-operating</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s Degree in Marketing, Finance, Business, Engineering or equivalent.</li><li>3-5 years of related experience, preferably in the real estate industry.</li><li>Solid understanding and knowledge of any Customer Care ERP systems.</li><li>Experience working in a performance-based environment to foster it within the team.</li><li>Proven work experience in Customer Care in either an in-house or an agency capacity.</li><li>Analyzing &amp; Interpreting</li><li>Interacting &amp; Presenting</li><li>Organizing &amp; Executing</li><li>Supporting &amp; Co-operating</li></ul>

<p><strong>About the position:</strong></p><p>Out team is rapidly growing and we are looking for an organized and detail-oriented HR Admin to support the smooth execution of HR operations, members’ lifecycle processes, office management, and data-driven reporting.</p><p>&nbsp;</p><p>The role will act as a bridge between HR, Accounting, Office Management, and team leaders by ensuring accurate follow-ups, maintaining operational processes, analyzing team-related data, and improving the overall employee experience.</p><p>&nbsp;</p><p><strong>Work Setup:</strong></p><ul><li><p>Work Mode: Hybrid</p></li><li><p>Working Hours: Flexible 8 hours/day.&nbsp;</p></li><li><p>Location: Heliopolis</p></li></ul><p><br><strong>Responsibilities:</strong></p><p><strong>People Operations &amp; Reporting</strong></p><ul><li><p>Follow up on probation team members' monthly feedback cycles with leaders and ensure timely completion.</p></li><li><p>Prepare and monitor weekly/monthly reports related to:</p><ul><li><p>Time tracking reports .</p></li><li><p>Accounting reports, especially expense tracking and analysis.</p></li><li><p>Online tools usage analysis per project, team, or customer.</p></li><li><p>Task completion and delay analytics .</p></li><li><p>Developers' productivity metrics and performance insights.</p></li></ul></li><li><p>Identify trends and provide reports that support decision-making and operational improvements.</p></li></ul><p><strong>Member Lifecycle Management</strong></p><ul><li><p>Manage onboarding processes</p></li><li><p>Manage offboarding processes</p></li></ul><p><strong>Office Operations Management</strong></p><ul><li><p>Ensure a well-maintained and organized workplace environment through:</p><ul><li><p>Managing office supplies</p></li><li><p>Conducting bi-weekly cleanliness checks.</p></li><li><p>Improving office storage organization.</p></li><li><p>Managing office decluttering by identifying unused items for disposal or sale.</p></li></ul></li><li><p>Coordinate with relevant vendors when required to maintain office standards.</p></li></ul><p><strong>Equipment &amp; IT Operations</strong></p><ul><li><p>Coordinate laptop and screen maintenance requests.</p></li><li><p>Ensure company devices follow security standards and cannot be used for unauthorized activities such as personal downloads or unsafe software installation.</p></li><li><p>Follow up on equipment availability, maintenance, and member device needs.</p></li></ul><p><strong>Engagement &amp; Events</strong></p><ul><li><p>Manage team activities and outings from planning to execution.</p></li><li><p>Maintain employee birthday records and coordinate celebrations</p></li><li><p>Support initiatives that improve employee engagement and workplace culture.</p></li></ul><p><strong>Vendor Management</strong></p><ul><li><p>Collect and compare vendor offers based on requirements and budget.</p></li><li><p>Conduct initial negotiations with vendors.</p></li><li><p>Present recommendations and comparisons to the HR team for final decisions.</p></li><li><p>Maintain vendor-related records and communications.</p></li></ul><p><strong>Online Presence Management</strong></p><ul><li><p>Manage company profiles on external online platforms</p></li><li><p>Support maintaining a positive employer brand online.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>1–3 years of experience in HR operations, administration, office management, or a related field.</p></li><li><p>BS/MS degree in HR, Business Administration, Business Informatics, Management, or a relevant field.</p></li><li><p>Must be honest, positive, and adaptable.</p></li><li><p>Strong organizational skills with excellent attention to detail.</p></li><li><p>Ability to manage multiple tasks and follow up on deadlines.</p></li><li><p>Strong analytical skills with the ability to create and interpret reports.</p></li><li><p>Good communication and coordination skills.</p></li><li><p>Comfortable working with HR systems, productivity tools, and reporting platforms.</p></li><li><p>Ability to handle confidential information professionally.</p></li><li><p>Good command of English (written and spoken).</p></li></ul><p>&nbsp;</p><p><strong>Bonus points:&nbsp;</strong></p><ul><li><p>Knowledge of the Egyptian Labor Law.</p></li><li><p>Experience working in the software field or a fast-paced environment.</p></li><li><p>Familiarity with tools such as Notion, TMetric, Google Workspace, or similar platforms.<br>&nbsp;</p></li></ul><p><strong>Important Note:</strong> We care for the well-being of our team members. Hence, we are looking for candidates living near Heliopolis Area. Please don't apply if you live very far away.</p>