وظائف اخصائي العمليات في مصر

Overview<br><br>The People Experience & Operations Sr. Coordinator will be responsible for delivering overtime reporting, analytics, forecasting, and administration activities across the business. This role plays a key part in providing accurate workforce insights, supporting annual operating plan (AOP) processes, and enabling data-driven decision making through standardized reporting and analytics.<br><br>The incumbent will leverage HR systems, reporting tools, and analytics capabilities to produce forecasts, simulations, dashboards, scorecards, and performance metrics while ensuring compliance with defined service level agreements (SLAs), operational excellence standards, and customer service expectations.<br><br>Based in the Cairo Capability Center, the role requires strong analytical capabilities, attention to detail, process orientation, and a continuous improvement mindset.<br><br>Responsibilities<br><br>Overtime Reporting & Analytics<br><br>Manage end-to-end overtime reporting and administration activities in line with agreed service catalog and SLA requirements. Run overtime AOP planning simulations and support annual budget planning processes. Prepare and manage forecast scenarios to support workforce planning and business decision making. Maintain weekly and monthly overtime tracking tools and reporting dashboards. Support monthly accrual calculations and reporting activities.<br><br>Reporting & Insights<br><br>Develop and maintain standard and ad hoc reports, dashboards, scorecards, and metrics. Analyze workforce and overtime data to provide actionable business insights. Ensure accuracy, consistency, and integrity of reporting outputs. Support stakeholders with data-driven recommendations and reporting requirements. Leverage reporting tools and HR systems to improve reporting efficiency and effectiveness.<br><br>Service Delivery & Operational Excellence<br><br>Deliver services in accordance with defined SLAs, KPIs, and customer experience standards. Ensure accurate transaction tracking and process documentation. Ensure compliance with company policies, legal requirements, and operational controls. Manage escalations and drive timely resolution of issues. Maintain and update knowledge management repositories and standard operating procedures.<br><br>Stakeholder Management<br><br>Partner with cross-functional teams to enhance reporting capabilities and operational performance. Build effective relationships with internal stakeholders and customers to improve service satisfaction.<br><br>Qualifications<br><br>Bachelor's degree in Human Resources, Business Administration, Finance, Analytics, Information Systems, or a related field.0-1 years of experience in HR Operations, Shared Services, Reporting & Analytics, or a related administrative/analytical environment. Strong analytical, numerical, and problem-solving skills with attention to detail. Proficiency in Microsoft Excel and data analysis/reporting tools. Strong customer service orientation with the ability to manage multiple priorities and meet deadlines. Excellent communication and stakeholder management skills. Process-oriented mindset with a focus on continuous improvement, productivity, and operational excellence. Exposure to HR systems, dashboards, reporting, or data visualization tools is an advantage.

Job Summary:Responsible for monitoring and analyzing an organization’s security posture on an ongoing basis. Managing SOC team’s goal to detect, analyze, and respond to cybersecurity incidents using a combination of technology solutions and a strong set of processes in order to ensure Maintaining the confidentiality, integrity and availability of business data and protect the bank information<br>Job Responsibilities:Lead SOC team to Act upon security & operational issues/incidents within a 24x7 Managed Security Service Environment. Lead the process of Investigation and analyzing security incidents to determine the root cause, impact, and potential remediation actions. Provide guidance and support to other IT teams and stakeholders on security incident response and remediation. Stay up to date with the latest cybersecurity threats and trends and implement necessary security measures to protect against them. Collaborate with other IT teams and stakeholders to ensure successful incident response and remediation. Propose, analyze, and introduce new technologies or products to increase the information security level (based on defined risks) Coordinate and support the containment and eradication of security incidents. Provide consultancy to internal and external parties in order to reduce the impact of security incidents. Lead SOC team to design/implement/document security operation center processes and procedures. Ensure applying SOC recommended security controls/countermeasures on security devices/system. Create of reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt. Follow up Incident resolutions for various offenses/incidents. Ensure compliance with SLA, process adherence and process improvisation to achieve security operational center objectives. Lead Security Operation Center team to Perform threat management, threat modelling,Continually assess the overall effectiveness of Security Monitoring solutions. Lead the cyber security threat intelligence and threat hunting activities. <br>Job Qualifications:Bachelor’s degree in computer science or Equivalent Minimum 10 year’s professional IT experience Experience in Information Security Standard “IS0 27xx, PCI”Experience in security device management and SIEMExperience in Security Scans and take required actions/controls

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client, <strong>Makers Mindset</strong>, is a mission-driven organization focused on empowering founders and entrepreneurs through educational programs, grants, community initiatives, and thought leadership. As the organization continues to grow, they are seeking an <strong>Operations &amp; Social Media Assistant</strong> to support daily operations, content publishing, community engagement, grant administration, and AI-enabled workflows that keep the business running efficiently.</p><br>Role Overview<p>The <strong>Operations &amp; Social Media Assistant</strong> will be responsible for supporting the operational engine behind the organization by managing internal systems, coordinating grants, maintaining social media channels, creating marketing assets, supporting email marketing, and assisting with community engagement. The <strong>Operations &amp; Social Media Assistant</strong> will leverage AI tools to streamline research, drafting, reporting, and administrative workflows while collaborating closely with leadership to ensure operational excellence. This role is ideal for someone who is highly organized, proactive, tech-savvy, and enjoys balancing operations, content management, and social media execution in a fast-paced environment.</p><br>Location<p><strong>Fully Remote | 10:00 AM – 4:00 PM ET | Part-time</strong></p><br>Key ResponsibilitiesOperations &amp; Administrative Support<ul><li><p>Maintain internal organization systems, including Google Drive structure, SOPs, and naming conventions.</p><br></li><li><p>Keep project trackers current across multiple initiatives.</p><br></li><li><p>Coordinate calendar logistics and scheduling.</p><br></li><li><p>Research tools, vendors, and platforms to support business operations.</p><br></li><li><p>Provide ad hoc administrative support, including Accelerator program assistance.</p><br></li></ul>Grant Program Coordination<ul><li><p>Manage grant program updates within WordPress.</p><br></li><li><p>Promote grant opportunities through email marketing and social media.</p><br></li><li><p>Organize applications, screen eligibility, and follow up with applicants.</p><br></li><li><p>Coordinate grant timelines, deadlines, compliance, and reporting.</p><br></li><li><p>Analyze grant metrics and prepare reports using AI tools.</p><br></li></ul>Social Media Management<ul><li><p>Manage Instagram content scheduling, publishing, Stories, community engagement, and ManyChat automations.</p><br></li><li><p>Support LinkedIn content scheduling, engagement, and community management.</p><br></li><li><p>Assist with TikTok scheduling and publishing.</p><br></li><li><p>Monitor and report monthly social media analytics.</p><br></li><li><p>Maintain LNK.Bio and other social media resources.</p><br></li></ul>Design &amp; Content Support<ul><li><p>Create social media graphics using Canva.</p><br></li><li><p>Design marketing emails using Topol and distribute campaigns through Klaviyo.</p><br></li><li><p>Create hero images for guest articles.</p><br></li><li><p>Maintain visual brand consistency across all marketing materials.</p><br></li></ul>Email, Community &amp; Website Operations<ul><li><p>Respond to inbound emails using approved messaging.</p><br></li><li><p>Engage and moderate the WhatsApp community.</p><br></li><li><p>Create and manage UTM tracking links.</p><br></li><li><p>Update WordPress content, testimonials, and guest articles.</p><br></li><li><p>Coordinate guest article publishing and contributor logistics.</p><br></li></ul>AI-Enabled Workflow &amp; Process Improvement<ul><li><p>Use Claude and similar AI tools to research grants, vendors, and opportunities.</p><br></li><li><p>Generate first drafts of emails, captions, newsletters, reports, and social content.</p><br></li><li><p>Maintain and organize trackers and spreadsheets using AI-assisted workflows.</p><br></li><li><p>Summarize analytics and create monthly reports.</p><br></li><li><p>Continuously improve AI prompts and operational processes.</p><br></li></ul>QualificationsExperience<ul><li><p><strong>2+ years</strong> of experience in Operations, Executive Assistant, Social Media, Community Management, or a related role.</p><br></li><li><p>Experience supporting business operations and administrative workflows.</p><br></li><li><p>Experience managing social media platforms, particularly Instagram.</p><br></li><li><p>Experience with email marketing and content publishing.</p><br></li><li><p>Experience coordinating projects across multiple stakeholders.</p><br></li><li><p>Experience with grant research, nonprofit organizations, or founder communities is preferred.</p><br></li><li><p>Experience setting up automations using Zapier is preferred.</p><br></li></ul>Skills<ul><li><p>Strong proficiency with <strong>Google Workspace</strong>.</p><br></li><li><p>Hands-on experience using <strong>Claude</strong> or similar AI tools.</p><br></li><li><p>Experience creating content with <strong>Canva</strong>.</p><br></li><li><p>Experience designing email campaigns using <strong>Topol</strong> and <strong>Klaviyo</strong>.</p><br></li><li><p>Experience managing <strong>Instagram</strong>, <strong>LinkedIn</strong>, <strong>TikTok</strong>, and <strong>WhatsApp</strong> communities.</p><br></li><li><p>Experience with <strong>WordPress</strong> content management.</p><br></li><li><p>Familiarity with <strong>ManyChat</strong>, <strong>Calendly</strong>, <strong>DocuSign</strong>, <strong>LNK.Bio</strong>, and <strong>Rella</strong> is preferred.</p><br></li><li><p>Experience creating UTM tracking links.</p><br></li><li><p>Strong written communication and copywriting skills.</p><br></li><li><p>Excellent organizational and project management abilities.</p><br></li><li><p>Strong attention to detail and ability to manage recurring operational tasks.</p><br></li><li><p>Ability to quickly learn new platforms and technologies.</p><br></li><li><p>Strong problem-solving skills with a proactive mindset.</p><br></li></ul>What Success Looks Like<ul><li><p>Internal operations, trackers, and documentation remain organized and up to date.</p><br></li><li><p>Grant programs are successfully coordinated from launch through reporting and compliance.</p><br></li><li><p>Social media content is published consistently while engagement continues to grow.</p><br></li><li><p>Marketing emails, graphics, and website content maintain brand consistency and quality.</p><br></li><li><p>AI tools improve efficiency across research, reporting, documentation, and content creation.</p><br></li><li><p>Operational workflows continue to improve through proactive process optimization and effective cross-functional support.</p><br></li></ul>Opportunity<p>This is an exciting opportunity to become a key operational partner within a growing mission-driven organization. As the <strong>Operations &amp; Social Media Assistant</strong>, you'll work directly with leadership while supporting business operations, social media, grant administration, community engagement, and AI-enabled workflows that help the organization scale efficiently.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

Job Summary The Operations Manager is responsible for leading and integrating the end-to-end supply chain and operational activities of the company, ensuring alignment between sales demand, production capacity, procurement activities, inventory management, and customer service levels. The role oversees Production, Planning, Procurement, and Warehouse functions. The ideal candidate will have substantial experience within the FMCG, Food Processing, or Food Manufacturing industries, with a strong background in both Supply Chain Management and Operations Leadership.<br>Key Responsibilities Lead and manage Production, Planning, Procurement, and Warehouse functions. Drive the Operations Planning process to align demand forecasts with production and supply capabilities. Ensure production targets are achieved on time, within quality standards, and at optimal cost. Manage procurement activities, supplier relationships, and material availability. Maintain accurate inventory levels and oversee efficient warehouse operations. Coordinate closely with Sales to ensure timely order fulfillment and high customer service levels. Monitor and improve operational KPIs, including productivity, inventory accuracy, service levels, and costs. Ensure compliance with food safety, quality, and regulatory requirements (GMP, HACCP, ISO standards). Lead continuous improvement initiatives to enhance efficiency, reduce waste, and optimize processes. Develop and coach operations teams to build a high-performance culture.<br>Qualifications<br>Education Bachelor’s degree in engineering, Supply Chain Management, Business Administration, Industrial Engineering, or related field. Relevant postgraduate qualification is preferred.<br>Experience10+ years of experience within Supply Chain, Operations, Manufacturing, or Production Management. Minimum 5 years in a managerial leadership role. Mandatory experience within:FMCG Industry Food Processing Industry Food Ingredients Industry

<p>We’re Hiring – Hotel Operations &amp; Reservations Executive (Remote)</p><p>&nbsp;</p><p>Location: Egypt (Remote)</p><p>Employment Type: Full-Time</p><p>&nbsp;</p><p>Black Pearl Tours, a leading travel company based in Lebanon, is looking for an experienced Hotel Operations &amp; Reservations Executive to join our growing team remotely and support our hotel operations and reservation management.</p><p>&nbsp;</p><p>Key Responsibilities</p><p>&nbsp;</p><p>* Enter and manage hotel data, room types, occupancy details, meal plans, and hotel information on the system.</p><p>* Update room availability, rates, inventory, and stop-sale periods.</p><p>* Coordinate between hotels, suppliers, and our booking system to ensure accurate data and connectivity.</p><p>* Manage all hotel reservations received through the system.</p><p>* Handle booking confirmations, amendments, cancellations, and special requests.</p><p>* Ensure all hotel information, availability, and pricing remain accurate and up to date.</p><p>* Communicate with hotels and suppliers to resolve operational and reservation-related issues.</p><p>&nbsp;</p><p>Working Hours &amp; Availability</p><p>&nbsp;</p><p>* 9 continuous working hours per day, mainly dedicated to hotel data entry, inventory management, rate updates, and reservation operations.</p><p>* Hotel reservations must be monitored 24/7.</p><p>* The successful candidate must remain attentive to new reservations that may be received at any time and respond promptly to urgent booking requests whenever required.</p><p>&nbsp;</p><p>Requirements</p><p>&nbsp;</p><p>* Fluent English (written and spoken) is mandatory.</p><p>* Minimum 2 years of experience in hotel reservations, hotel operations, channel management, or a similar role.</p><p>* Strong understanding of hotel booking procedures, room management, rates, availability, and reservation processes.</p><p>* Previous experience working with hotel reservation systems, booking platforms, or channel managers.</p><p>* Excellent communication and organizational skills.</p><p>* High attention to detail and accuracy.</p><p>* Ability to work independently in a remote environment.</p><p>* A personal laptop and a reliable high-speed internet connection are mandatory.</p><p>* Ability to remain available for urgent reservation matters outside regular working hours when necessary.</p><p>&nbsp;</p><p>What We Offer</p><p>&nbsp;</p><p>* Full-time remote position with a Lebanon-based travel company.</p><p>* Professional and supportive work environment.</p><p>* Career growth opportunities within an expanding travel company.</p>

<p><strong>Senior Vice President – Egypt Operations</strong></p><p><br></p><p><strong>About Absolute Data Services for Foodhub</strong></p><p><br></p><p><strong>Absolute Data Services</strong> is the dedicated business process outsourcing (BPO) and customer operations partner for <strong>Foodhub</strong>, a leading global hospitality technology company serving over 30,000 restaurants, takeaways, hotels, bars, and stadia across the UK, Ireland, USA, Canada, Australia, New Zealand, and other international markets.</p><p><br></p><p>Absolute Data Services provides customer support, contact centre operations,and business support services, enabling Foodhub to deliver exceptional service and operational excellence across its global customer base.</p><p><br></p><p>As part of our continued growth in Egypt, we are looking for a <strong>Senior Vice President – Egypt </strong>Operations to lead our contact centre business, build high-performing teams, and drive operational excellence while partnering closely with Foodhub's global leadership team.</p><p><br></p><p><strong>Role Overview</strong></p><p><br></p><p>We are seeking a highly strategic and operational leader to oversee and drive our Egypt operations. The role will be responsible for managing the complete contact center business, scaling teams, driving operational excellence, overseeing recruitment and people strategy, and ensuring alignment with global business objectives.</p><p>This individual will act as the senior-most leader for Egypt operations and will work closely with global leadership to support business growth, customer experience, workforce management, and operational performance.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p><strong>Strategic Leadership</strong></p><ul><li>Lead and manage the overall Egypt business operations</li><li>Drive operational strategy aligned with company growth plans</li><li>Partner with global leadership teams on expansion, process optimization, and performance improvement initiatives</li><li>Build a high-performance culture focused on accountability, quality, and customer experience</li></ul><p><br></p><p><strong>Contact Center Operations</strong></p><ul><li>Oversee end-to-end contact centre operations including customer support, workforce planning, quality, training, and performance management</li><li>Ensure operational KPIs, SLAs, productivity, and customer satisfaction targets are consistently achieved</li><li>Implement scalable operational processes and continuous improvement initiatives</li></ul><p><br></p><p><strong>People &amp; Recruitment Leadership</strong></p><ul><li>Lead hiring strategy and workforce planning for the Egypt office</li><li>Manage recruitment, onboarding, talent development, and employee engagement initiatives</li><li>Build leadership capability across departments and develop succession planning</li></ul><p><br></p><p><strong>Business &amp; Stakeholder Management</strong></p><ul><li>Act as the key point of leadership for Egypt operations</li><li>Collaborate with cross-functional teams including HR, Finance, Operations, Technology, and Customer Experience</li><li>Present operational insights, forecasts, and business updates to executive leadership</li></ul><p><br></p><p><strong>Compliance &amp; Administration</strong></p><ul><li>Ensure compliance with local employment laws and operational regulations</li><li>Oversee office administration, vendor management, infrastructure, and operational governance</li></ul><p><br></p><p><strong>Requirement </strong></p><ul><li>15+ years of experience in contact centre/BPO/customer operations leadership</li><li>Strong experience managing large-scale customer support or service operations</li><li>Proven leadership experience in Egypt preferred</li><li>Experience handling recruitment and large team management</li><li>Strong operational, commercial, and people leadership skills</li><li>Ability to work in a fast-paced, high-growth environment</li><li>Excellent stakeholder management and decision-making capability</li></ul><p><br></p>

About namshi Namshi is the Middle East's largest online fashion shopping hub for women, men, and kids. Since 2011, we have grown to offer an extensive selection of leading brands.<br>We're on a mission to deliver the wardrobe for the region’s change. To ignite a new generation of personal expression through style. We are dynamic, bold, fun, and rebellious, just like the wave of change in our new generation. Everyone has style, and we’re promoting individualism.<br>We encourage every person to be who they are, express it and live it to the max. Through style, to highlight our offering and emphasize our fashion.<br>Namshi is part of the noon Group.<br>Role Overview The Marketplace Operations Team Leader is responsible for executing and optimizing day-to-day marketplace operations while directly managing a team of Marketplace Ops Executives. This role focuses on ensuring smooth seller onboarding, catalog quality, fulfillment performance, and post-order operations, while maintaining high operational standards and SLA adherence. The role plays a key part in seller go-live readiness and knowledge execution, including delivering training, maintaining operational documentation, and ensuring sellers are fully equipped to operate effectively on the platform.<br>Key Responsibilities Oversee daily marketplace operations, ensuring smooth execution across onboarding, catalog, fulfillment, and post-order processes. Monitor and drive performance on key operational KPIs (Fulfillment%, OOS%, returns, SLA adherence). Identify and resolve operational issues in real-time, escalating when needed. Coordinate closely with internal teams (Logistics, CX, Finance, Product tech) to resolve operational bottlenecks. Support implementation of new processes, features, and policy updates on the ground. Deliver seller onboarding training sessions and ensure sellers are fully prepared for go-live. Support the creation and continuous improvement of training materials, guides, and process documentation. Identify recurring seller challenges and provide structured feedback to improve training content. Execute and update seller-facing knowledge base content in alignment with process and policy changes. Ensure all documentation is clear, practical, and easy for sellers to follow. Work with the Manager to implement structure and improvements to the knowledge base. Ensure latest SOPs and guidelines are consistently applied by both sellers and internal teams. Track daily and weekly operational metrics and team performance. Analyze basic operational data to identify trends, gaps, and immediate improvement actions. Prepare regular reports on team performance and seller operational health. Manage and coach Marketplace Ops Executives on a day-to-day basis. Ensure clear task ownership, workload distribution, and SLA adherence within the team. Monitor team performance and provide continuous feedback and development support. Maintain high levels of accountability, discipline, and operational excellence.<br>Requirements3–5+ years of experience in marketplace operations, seller operations, or e-commerce operations. Strong understanding of marketplace workflows (onboarding, catalog, fulfillment, post-order). Hands-on experience in executing operational processes. Experience in training sellers or internal teams is a strong plus. Basic analytical skills with the ability to track and interpret operational data. Strong communication and stakeholder coordination skills. Proven ability to manage and motivate a team in a fast-paced environment.<br>Nice to Have Experience working in a high-growth marketplace or startup environment. Familiarity with operational dashboards and reporting tools. Exposure to process improvement or SOP design.<br>Who will excel? We’re looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original.

Role: Talent Operations Manager (Remote) Location: Remote (Work from Anywhere)<br>Role Overview:We are hiring for one of our clients, seeking a Talent Operations Manager to work on a full-time basis. This role focuses on optimizing talent acquisition processes and enhancing operational efficiency across global teams. The position requires managing workflows to support scalable hiring initiatives and improving candidate experience.<br>Key Responsibilities:• Design and implement scalable talent operations frameworks to streamline recruitment workflows.• Collaborate with cross-functional teams to refine hiring strategies and ensure alignment with business goals.• Monitor and analyze key performance metrics to identify bottlenecks and recommend process improvements.• Oversee the implementation of applicant tracking systems and other HR technologies to enhance data accuracy.• Develop and maintain documentation for talent operations policies, procedures, and best practices.<br>Required Skills & Qualifications:• Experience managing talent operations or HR technology implementations in a fast-paced environment.• Proficiency in applicant tracking systems (ATS) and HR information systems (HRIS).• Strong analytical skills to interpret recruitment data and drive process optimization.• Ability to collaborate with stakeholders across multiple departments to align hiring strategies.• Knowledge of compliance requirements related to talent acquisition and data privacy regulations.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Software Development | Technology, Information and Internet | IT Services and IT Consulting industry, contributing to the modernization of talent acquisition systems. The position plays a critical role in shaping scalable hiring processes for a distributed workforce.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Job Purpose:· To oversee and manage the daily operations of the shopping mall, ensuring smooth functioning of all services, tenant satisfaction, visitor experience, safety compliance, and operational excellence.<br> Responsibilities :<br>Supervise and ensure the efficient daily operations of the mall (cleaning, security, maintenance, customer services). Coordinate with all departments to maintain smooth workflow. Act as the primary point of contact for tenants, addressing concerns and resolving issues.4. Ensure tenants’ compliance with mall policies and operational standards5. Oversee preventive and corrective maintenance plans for all facilities (HVAC, elevators, firefighting, plumbing, electrical systems).6. Ensure readiness and functionality of emergency and safety systems.7. Implement and monitor safety and security procedures across the mall.8. Ensure compliance with health, safety, and fire regulations9. Lead, supervise, and motivate operations staff (security, housekeeping, maintenance, customer service).10. Provide ongoing training and development to enhance team performance.11. Monitor operational budgets and control costs.12. Recommend cost-saving initiatives and operational efficiency improvements13. Prepare regular reports on mall performance (occupancy, footfall, maintenance, incidents).14. Provide recommendations and feedback to senior management.<br>Qualifications:Bachelor’s degree in Business Administration, Engineering, or a related field. Minimum 9 years of relevant experience, with at least 3 years in a managerial role within malls, retail complexes, or large facilities. Strong leadership and team management skills. Good knowledge of health and safety regulations. Proficiency in MS Office and report writing. Strong problem-solving and decision-making abilities.<br>Interested candidates should submit their CV and mention "Operations ’Manager" in the email subject line to hr@20west-eg.com.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Operations Associate supports the day-to-day execution of business operations, revenue operations, and coordination with external vendors and partners. This is a hands-on, execution-focused role for someone who wants to be the operational layer at a SaaS company by doing the work: keeping systems accurate, tracking vendor and contract commitments, supporting reporting and process administration, and serving as a reliable point of coordination across Finance, Revenue, IT, and Compliance. The ideal candidate will own problems no one else claims - and returns with solutions, not status updates. The role works closely with the Revenue, IT, Security &amp; Compliance, and HR functions.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Revenue &amp; Business Systems Support</strong></p><br><p>● Ensure revenue system and tool hygiene, aligning user access, licenses, and contracts across our existing tech stack: Salesforce, Jira, Confluence, Claude, Zendesk, and MS365</p><br><p>● Support revenue and go-to-market motions by configuring tools and working across departments to achieve timely outcomes</p><br><p>● Support content updates to the company website at Editor level, coordinating with Revenue and Marketing stakeholders</p><br><p>● Own website updates, web forms, lead capture, routing, and tracking.</p><br><p><strong>Vendor &amp; Contract Coordination</strong></p><br><p>● Track vendor renewal dates, contract terms, and open action items; maintain the vendor and contract tracker, and manage auto-renewals.● Own the consolidation of SaaS tools based on targets set by the executive team</p><br><p>● Support execution of the Vendor Management Policy and User Access Reviews — collecting documentation and coordinating reviews on a quarterly cadence (risk classification decisions remain with the Security &amp; Compliance Officer)</p><br><p>● Assist with SaaS tool inventory and cost-tracking as part of the ongoing vendor consolidation effort</p><br><p><strong>IT &amp; Documentation Support</strong></p><br><p>● Assist with new-hire and departing-employee logistics (equipment coordination, account provisioning requests routed to IT, scheduling) under the direction of IT</p><br><p>● Maintain internal IT process documentation and playbooks as owners update their procedures</p><br><p><strong>General Operations</strong></p><br><p>● Coordinate cross-functional meetings, transition syncs, and follow-up tracking for Operations-led initiatives</p><br><p>● Prepare recurring internal reporting for the Executive Leadership Team and other stakeholders</p><br><p>● Take on ad hoc projects as operational needs evolve&nbsp;</p><br><p><strong><u>What We're Looking For</u></strong></p><br><p>● 2–3 years of experience in an operations, revenue operations, business systems, or similar administrative/coordination role. Experience at a SaaS company is required.</p><br><p>● Ability to work in a fast-paced and highly collaborative environment. This role is highly visible and works closely with the executive team.</p><br><p>● Familiarity working with Microsoft 365/Teams/SharePoint, Claude, Salesforce, Jira, and Confluence.</p><br><p>● Clear written communicator, comfortable coordinating across Finance, Revenue, IT, and Compliance stakeholders</p><br><p>● Creative thinker who is willing to re-work existing solutions to find the best outcome.</p><br> </div>