وظائف أخصائى مختبر في مصر

Title: HR Specialist — Personnel & Payroll<br>Global Advanced for Paints & Chemicals manufactures automotive refinish, car care, wood and industrial coatings under the Royal System brand. We operate three plants in Egypt, employ around 45 people, and supply the Egyptian market and 21 export markets.<br>We are hiring our first dedicated HR person.<br>Read that carefully, because it defines the job. There is no HR department, no team and no assistant. You will do the work yourself, reporting to the Technology & Operations Director.<br>If you are looking for a management role, this is not it. If you want to own a function end to end and build it properly, it is.<br>What you will do, personally<br>- Keep the employee register across three entities and bring it to the standard Law No. 14 of 2025 requires- Draft contracts and handle renewals, amendments, terminations and end-of-service settlements- Go to the insurance office and the labour office yourself. Submit Forms 1, 2 and 6- Prepare monthly payroll with the accounting team: overtime, allowances, deductions, income tax, social insurance and the statutory annual increment- Write our internal regulations (اللائحة الداخلية) and take them through approval- Run attendance, leave and medical insurance- Maintain work-injury and occupational safety records, and handle the reporting obligations that go with a chemical manufacturing site- Handle recruitment for plant, technical and office roles, from posting through onboarding and offboarding- Investigate grievances and disciplinary matters, and document them so they hold up- Produce headcount, turnover and manpower reports for management<br>What we need<br>- Bachelor's degree. Law is an advantage- 4+ years doing personnel and payroll with your own hands- You have personally been to the insurance office and the labour office. Not sent someone, not prepared a file for a manager to submit- Working knowledge of Labour Law No. 14 of 2025, Social Insurance Law No. 148 of 2019, and payroll tax- Experience in manufacturing, construction or another environment with a blue-collar workforce- Strong Excel- Comfortable being the only HR person in the building<br>Useful, not required<br>- Experience across more than one registered entity- Involvement in drafting internal regulations from scratch- HR diploma from AAST, AUC or equivalent- HRIS or ERP experience (Odoo, Oracle, SAP)<br>Details<br>Sunday to Thursday, 08:00 to 16:00. On-site in 6th of October City.<br>Company transport to and from the plant, departing El Hosary Square at 07:25 and Leilat El Qadr Square at 07:35.<br>Social insurance from day one.<br>This role has access to salary and personnel data across all three entities. Confidentiality is a condition of the position.<br>Applicants must have completed, been exempted from, or hold a valid postponement of military service where applicable.<br>To apply<br>Apply through Linked In with your CV.<br>Engineered to Last. Made to Lead.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">- 2+ years of workplace health &amp; safety (WHS) related field experience At Amazon, we are committed to ensuring our associates have a safe and healthy workplace through continuous improvements and effective accident prevention. As our operations continue to evolve in a demanding work environment, we are seeking a dedicated Workplace Health and Safety (WHS) Specialist to help protect all employees from health and safety risks and damage. The ideal candidate will put safety standards into practice, lead projects to raise safety awareness, and support management's efforts to ensure compliance with all program expectations and applicable regulations. With your proactive approach, you will help drive a safety culture by conducting regular audits, managing safety metrics, and providing guidance on safety-related processes across our 3P operations. You will play a crucial advisory role for associates and managers while helping investigate accidents, near misses and incidents to determine root causes and implement preventive measures.<br> <br>Key job responsibilities<br> Conduct regular site visits across dark stores to evaluate safety conditions in fast-paced, high-throughput environments, providing practical recommendations to reduce risk and improve operational safety.<br> Perform risk assessments and safety audits covering in-store operations, rider activities, material handling, and equipment usage, ensuring compliance with local regulatory requirements. <br> Monitor, analyze, and report on safety performance metrics, incident data, and leading indicators, identifying trends and prioritizing risk areas within quick-commerce operations.<br> Support the implementation of new safety controls, procedures, and mitigation measures tailored to dark store layouts, rapid picking processes, and rider dispatch activities.<br> Ensure compliance with Amazon supply chain, WHS, and third-party safety policies, as well as applicable local and regional regulations across assigned countries.<br> Lead and participate in daily/weekly safety briefings, stand-ups, and safety discussions with operations teams and third-party partners to reinforce safety expectations in high-tempo environments<br> Support incident, near-miss, and serious injury investigations, ensuring timely reporting, accurate documentation, root cause analysis, and corrective action tracking.<br> Support safety training completion for associates, riders, and third-party partners, and verify training effectiveness through observations, audits, and engagement.<br> Attend and actively contribute to regional and cross-functional WHS meetings, representing quick-commerce safety risks, trends, and priorities.<br> Own and drive country or regional WHS continuous improvement projects related to quick-commerce operations, extending beyond individual scope where required.<br> Act as an onboarding buddy for new WHS team members, supporting their integration into dark store and third-party safety operations.<br> Serve as a WHS Manager proxy when required, fulfilling assigned standard work and supporting operational continuity.</div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">- Bachelor's degree or equivalent, or 1+ years of demonstrating safety standards experience<br>- Experience managing projects and working independently<br>- Can communicate effectively with all levels of the organization<br>- Bachelor s degree in occupational health and safety or Engineering/Science bachelor s degree<br><br></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale, and agility required by the enterprise. Our global expertise spans over 145 countries and more than 1,000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with a presence in the United States, UK, Egypt, India, Turkey and Australia. The company serves customers in North America, Europe, Asia Pacific and the Middle East.</p><p>We are seeking a Marketplace Customer Support Specialist to support self-service Marketplace clients and assume expanded operational ownership across Marketplace projects.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and activate Marketplace orders, ensuring they are configured correctly and meet all applicable policies and guidelines.</li><li>Monitor active projects, identify delays or execution issues, and take appropriate action to keep work on track.</li><li>Ensure all Marketplace activities comply with data privacy and data protection requirements, including the exclusion of personally identifiable information (PII).</li><li>Support crowd workers by answering operational questions and resolving task-related issues.</li><li>Serve as the main point of contact for Marketplace customers, providing guidance on platform capabilities, best practices, and limitations.</li><li>Deliver customer insights, including participation statistics, demographic information, and general Marketplace performance metrics.</li><li>Manage project changes such as priority updates, deadline extensions, language additions, and manual audience filter adjustments.</li><li>Review projects for compliance and quality standards, rejecting fraudulent, abusive, or non-compliant submissions when necessary.</li><li>Support billing activities, including invoice regeneration, down-payment invoicing, and account model changes between prepaid and postpaid arrangements.</li><li>Monitor payments and reimbursements, working closely with Finance on invoicing, refunds, and account balance inquiries.</li><li>Provide first-line support for Marketplace API users and sandbox environments, troubleshooting issues and coordinating with internal teams as needed.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h3>Qualifications:</h3><ul><li>3+ years of experience in customer support, account management, operations, project coordination, or a similar customer-facing role.</li><li>Excellent written and verbal English communication skills; additional languages are an advantage.</li><li>Strong organizational skills with the ability to manage multiple priorities and maintain a high level of accuracy.</li><li>Customer-focused mindset with a passion for delivering a positive user experience and resolving issues effectively.</li><li>Ability to work independently, make sound decisions, and escalate issues when appropriate.</li><li>Strong analytical and problem-solving skills, with the ability to investigate issues and identify practical solutions.</li><li>Tech-savvy and comfortable learning new software, web-based platforms, and internal tools.</li><li>Basic understanding of APIs, integrations, or technical troubleshooting is beneficial but not required.</li><li>Experience working in a remote or distributed team environment is an advantage.</li><li>Strong attention to detail and commitment to following established processes and quality standards.</li><li>Adaptable and proactive, with a willingness to take ownership and continuously improve ways of working.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're hiring a Logistics Program / Project Management Specialist to lead projects that keep our supply chain running smoothly. If you're a strategic thinker who loves coordinating teams, managing timelines, and delivering results, this role offers the impact and autonomy you're looking for.</p><p>What will you do?</p><ul><li>Lead logistics projects from planning through execution, ensuring efficient delivery of goods and services</li><li>Create detailed project plans that define timelines, resources, milestones, and success metrics</li><li>Bring together cross-functional teams to align priorities and drive seamless project delivery</li><li>Proactively identify and mitigate risks to protect project outcomes and supply chain operations</li></ul><p>What are the key skills we are looking for?</p><ul><li>Change Management advanced level; leading teams through process transitions and operational shifts</li><li>Collaboration advanced level; aligning cross-functional stakeholders to achieve shared project goals</li><li>Defining Project Objectives advanced level; translating business needs into clear, actionable project scopes</li><li>Influencing Skills advanced level; driving buy-in and alignment across diverse teams and leadership</li><li>Project Leadership advanced level; guiding teams to deliver complex logistics initiatives on time</li><li>Project Planning advanced level; building detailed roadmaps with timelines, resources, and dependencies</li><li>Project Risk Management advanced level; proactively identifying and mitigating threats to project delivery</li><li>Supply Chain Risk Management advanced level; safeguarding continuity across logistics operations</li></ul><p>What qualifications will make you successful?</p><ul><li>Strategic mindset with the ability to balance big-picture thinking and detailed execution</li><li>Excellent communication skills that foster trust and alignment across all organizational levels</li><li>Proactive problem-solver who continuously seeks ways to improve processes and outcomes</li><li>Comfortable working independently while providing guidance and support to team members</li></ul><p>What's in it for me?</p><ul><li>Direct impact on supply chain efficiency and organizational success</li><li>Autonomy to manage your work and make decisions within your area of expertise</li><li>Collaborative culture that values your professional judgment and strategic contributions</li><li>Opportunities to mentor others while continuing to grow your own leadership capabilities</li></ul><p>Bring your project management expertise to a team that's ready to support your success apply today!</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Change Management advanced level; leading teams through process transitions and operational shifts</li><li>Collaboration advanced level; aligning cross-functional stakeholders to achieve shared project goals</li><li>Defining Project Objectives advanced level; translating business needs into clear, actionable project scopes</li><li>Influencing Skills advanced level; driving buy-in and alignment across diverse teams and leadership</li><li>Project Leadership advanced level; guiding teams to deliver complex logistics initiatives on time</li><li>Project Planning advanced level; building detailed roadmaps with timelines, resources, and dependencies</li><li>Project Risk Management advanced level; proactively identifying and mitigating threats to project delivery</li><li>Supply Chain Risk Management advanced level; safeguarding continuity across logistics operations</li><li>Strategic mindset with the ability to balance big-picture thinking and detailed execution</li><li>Excellent communication skills that foster trust and alignment across all organizational levels</li><li>Proactive problem-solver who continuously seeks ways to improve processes and outcomes</li><li>Comfortable working independently while providing guidance and support to team members</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Talent 360 is hiring an E-commerce &amp; Fulfillment Specialist to join our team.<br> This is a full-time opportunity for an organized and customer-focused professional who is passionate about e-commerce operations and delivering an exceptional online shopping experience.<br> The ideal candidate will coordinate online sales operations, inventory availability, customer service, and order fulfillment to ensure smooth and efficient day-to-day operations.<br> About the Role As an E-commerce &amp; Fulfillment Specialist at Talent 360, you will be responsible for managing daily e-commerce operations, supervising online customer service activities, and coordinating with inventory and fulfillment teams to ensure timely order processing and a seamless customer journey.<br> You will play a key role in optimizing operational efficiency and supporting the growth of a fast-paced fashion retail business.<br> Key Responsibilities Oversee daily e-commerce operations to ensure smooth order processing and an excellent online customer experience.<br> Supervise the Online Moderators team, monitor performance, and ensure customer inquiries are handled professionally and within defined service levels.<br> Monitor product availability and ensure inventory is accurately reflected across all online sales channels.<br> Coordinate with the Operations team regarding stock availability, replenishment needs, and inventory updates.<br> Act as the primary liaison between e-commerce operations and the warehouse fulfillment team to ensure efficient order processing.<br> Communicate order priorities, promotional campaigns, customer requests, and fulfillment requirements to support timely delivery.<br> Monitor online order flow and follow up on fulfillment progress to ensure orders are processed within target timelines.<br> Investigate and resolve operational issues that may impact order fulfillment or customer satisfaction.<br> Support product launches, promotional campaigns, and seasonal sales by ensuring inventory and fulfillment readiness.<br> Handle escalated customer issues and coordinate timely resolutions with relevant departments.<br> Analyze customer feedback and operational performance to identify opportunities for process improvement.<br> Prepare regular reports on e-commerce performance, customer service metrics, fulfillment activities, and operational KPIs.<br> Recommend process improvements to enhance operational efficiency and improve the overall customer experience.<br> Work Details Company: Talent 360 Employment Type: Full-time Work Model: Hybrid Location: Palm Hills, 6th of October Working Days: Sunday to Thursday Working Hours: 9:00 AM – 5:00 PM or 10:00 AM – 6:00 PM Medical Insurance Hybrid Working Model Flexible Working Hours Bachelor's degree in Business Administration, Commerce, Supply Chain Management, Marketing, or a related field.<br> 2–4 years of experience in e-commerce operations, order fulfillment, customer service, or retail operations.<br> Previous experience within the fashion, retail, or e-commerce industry is preferred.<br> Strong understanding of online order management, inventory coordination, and fulfillment processes.<br> Experience supervising customer service or online moderation teams is an advantage.<br> Excellent communication, coordination, and stakeholder management skills.<br> Strong analytical and problem-solving abilities with attention to detail.<br> Proficiency in Microsoft Excel and Microsoft Office Suite.<br> Experience using e-commerce platforms, order management systems, or ERP systems is a plus.<br> Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>The Big Picture</strong><br>DigiSay is a leading MPN (Multi-Platform Network) in the MENA region that has diversified its portfolio of services to be specialized in the media sector but aiming for those services to be scalable and technology-based. DigiSay’s objective is to become one of the biggest digital media companies in the EMEA region using technology and targeting the global market and making sure it’s a great place to work for.</p><br><p><strong>Background</strong></p><br><p>Rightshero is an emerging company from its parent company SilkBytes, the tech-arm of the DigiSay Group. It is a scalable anti-piracy and cyber security software service that has a major focus on protecting businesses working in media production and distribution. </p><br><p>This role will be part of the Rightshero operation team. As a Anti-Piracy Specialist in content protection team you are a part of a small but very efficient and multi-tasking team. The team is tasked with handling all the operation aspects of our service. The operation process evolves around anti-piracy services activities and that are sequentially interconnected: D-listing, APP stores, Tubes platform, IPTV, social media platforms, and UGC enforcement.</p><br><p><strong>Role Description </strong></p><br><p>The Antipiracy Specialist is a key member of the Anti-piracy Operation department which focuses on identifying and acting upon infringement content across all utilized forms of distribution. The purpose of the role is to analyze and react to various sources of piracy.</p><br><p>The nature of the job requires attention to details as well as effective communication with other business units. and a good knowledge of online services (legitimate and infringing) and must have an experience in both an Arabic and Western Cinematographic/TV culture.</p><br><p><strong>Responsibilities</strong></p><br><ul><li>This is a project base position with a rotational shifts. </li><li>Gather &amp; report infringing URLs on multiple platforms/servers.</li><li>Your duties will cover various antipiracy activities and services.</li><li>Scanning for links to illegal content on social media, tubes,APPs and UGC Domains and telegram.</li><li>Issuing and sending takedown requests on multiple Platforms and logging feedback.</li><li>Handling and updating Client Campaigns into RH system.</li><li>Flowing Up and updating LOAs for all Client campaigns.</li></ul><p><strong>Requirements</strong><br></p><br><ul><li>Years of experience from 0 to 2 years.</li><li>Any previous experience as a job or internship in content design or content management or social media. </li><li>Excellent communication and problem solving skills.</li><li>Excellent command of spoken and written English and Arabic.</li><li>Detailed oriented, excellent planning and analytical skills.</li><li>Excellent listening and presentation abilities.</li><li>Deep digital understanding.</li><li>Proficiency in G-Suite.</li></ul><p>We are looking for individuals that are willing to learn and are curious by nature. Individuals with the right attitude and the willingness to admit when they are wrong. Individuals who are willing to critically think and question everything and who possess this rare quality of trying to solve problems in a scalable manner rather than just quick fixes. We are looking for someone who adds value to us because we will add value to them.</p><br><p>Duties, tasks and responsibilities may change over time to reflect changes and growth of the company’s state. The company reserves the rights to update the job description in consultation with the employee. All employees are expected to comply with the policies, rules, procedures set by the company. </p><br><br> </div>

Job Purpose:To provide advanced functional and technical expertise in Oracle Manufacturing (MFG) applications, ensuring smooth operations, effective configurations, and continuous enhancements. The role supports manufacturing operations by aligning Oracle MFG systems with business needs, production processes, and best practices to improve efficiency and productivity.<br>Key Responsibilities:Implement, configure, and maintain Oracle Manufacturing modules (BOM, WIP, Costing, Inventory, Quality, MES, etc.). Analyze manufacturing requirements and translate them into system solutions. Develop and maintain functional documentation, process flows, and user manuals. Troubleshoot system issues, resolve incidents, and ensure minimal downtime for production systems. Support system upgrades, testing, and validation activities within the Manufacturing track. Collaborate with Production, Supply Chain, and IT teams to ensure seamless integration of manufacturing processes with other ERP modules. Provide training, guidance, and knowledge transfer to end-users and junior specialists. Ensure Oracle MFG processes are aligned with industry standards and organizational policies. Identify opportunities for process improvement and automation within the manufacturing environment. Participate in cross-functional projects supporting digital transformation and smart manufacturing initiatives.<br>Technical competencies:Oracle Manufacturing modules expertise (BOM, WIP, Costing, INV, MES, Quality) ERP systems integration (Manufacturing, Supply Chain, Finance) Troubleshooting & root-cause analysis Manufacturing processes and best practices Reporting tools & documentation<br>Qualification & Education:Education: Bachelor’s degree in Engineering, Computer Science, Industrial Management, or a related field. Years of Experience: 3-5 years of experience with Oracle Manufacturing applications, preferably in a specialist or consultant role.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Collections Specialist s main objective is to be responsible for managing overdue accounts, contacting developers to collect outstanding payments, and assisting in the collection of debts. Your role involves implementing strategies to recover outstanding balances, maintain customer relationships, and ensure compliance with company policies and regulations. Job Responsibilities Contact clients, proactively, before their payment due dates to remind them about upcoming payments. Monitor overdue accounts and follow up on missed payments through emails, calls, and letters. Update account status, payment arrangements, and communication records accurately in the system. Collaborate with internal teams, such as credit and finance, to resolve payment issues and address customer concerns. Escalate unresolved cases to management or legal departments as necessary for further action. Provide timely and accurate reports on collection activities, account statuses, and recovery efforts.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A bachelor's degree in Finance, Accounting, or related field may be preferred. 1-3 years of proven experience in collections, debt recovery, or related roles within the financial services sector. Strong negotiation skills with the ability to communicate effectively and empathetically with customers in challenging situations. Knowledge of debt collections, regulations, and best practices in the mortgage and financing industry. Detail-oriented with good organizational skills to track multiple accounts and payment arrangements. Ability to work under pressure, meet deadlines, and handle sensitive financial information confidentially. Proficiency in using collection software, MS Excel, and other tools for recording and tracking collection activities.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Customer Support Technical Specialist - Associate is the technical role within the Customer Support organization. This role entails taking calls from the assigned technology queue and assisting customers with their technical queries and issues.</p><p>What you'll do..</p><ul><li>Provide remote assistance to customers with their technical issues &amp; queries.</li><li>Maintain personal assigned incident queues, keeping customers updated regularly.</li><li>Keep incident backlog and aged calls within defined ranges</li><li>Maintain Customer Satisfaction levels to within or above defined range.</li></ul><p>Customer Support Associates must have a solid technical foundation across areas such as Operating Systems (Wintel or Unix/ Linux), &amp; Networking. They should have proven technical experience and sound troubleshooting methodology. They should possess good communication skills and customer empathy.</p><p>Engineers address issues end to end - be it Deployment, Configuration, Backups, Archiving, Restores, Replication, Performance benchmarking etc across a broad spectrum of innovative technologies listed below -</p><ul><li>On prem hypervisors - VMware, MSFT Hyper-V</li><li>Containerization - Kubernetes</li><li>Cloud hypervisors - AWS, Azure, GCP, Nutanix AHV, OpenStack, OCI, OpenShift, RHEV</li><li>FS - Windows File Systems</li></ul><p>Also, as a bonus engineers will have the opportunity to learn and work on challenging technologies like IntelliSnap using storage arrays from vendors like NetApp, Nutanix, Dell EMC, HDS, HPE etc</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>This role requires a minimum 2 yrs. Of industry-based experience, using enterprise level platforms and applications. Proficiency in English is a Must, Second Language is a must (Spanish, Portuguese, French)</p><p></p></section>

Senior Non-Key Expert – Aviation Specialist<br>About NTU International A/SNTU International A/S is a leading international consulting company providing project management and technical advisory services worldwide. NTU works extensively with European Union institutions, international financial institutions, development agencies, and public sector clients across transport, infrastructure, urban development, climate resilience, governance, and sustainable investment. NTU International is preparing a proposal for the project “Global Gateway Transport and Urban Facility 2 – EC-INTPA/2026/EA-RP/0006.”<br>The overall objective of the project is to support the global transition towards inclusive, smart, clean, safe, secure, resilient and sustainable transport and cities in partner countries, in line with the Global Gateway strategy and the European Green Deal's geopolitical offer.<br>The contract will require the mobilisation of experts for technical assistance missions worldwide, with a particular focus on Sub-Saharan Africa, Latin America and the Caribbean, and Asia and the Pacific. The intended start date is January 2027, with an implementation period of 48 months.<br>In this context, NTU International is seeking a highly qualified Senior Non-Key Expert – Aviation Specialist to support technical, policy, institutional and investment-related assignments in the aviation sector.<br>Key Responsibilities Supporting the identification, preparation and implementation of aviation infrastructure and air transport projects. Conducting feasibility studies, technical assessments, project design reviews and investment-related analyses. Supporting airport master planning, infrastructure development and air connectivity planning. Advising on airport infrastructure, airport systems, air transport services and operational efficiency. Supporting aviation safety, security and compliance with relevant international and European standards and good practices. Supporting procurement, tendering, implementation supervision, and operation and maintenance planning for aviation infrastructure. Promoting sustainable and low-carbon aviation, including measures to improve energy efficiency and reduce the environmental footprint of airport operations. Integrating climate resilience, disaster risk reduction and environmental and social considerations into aviation infrastructure planning and investment. Supporting policy, regulatory and institutional reforms in the aviation sector. Contributing to the assessment and improvement of investment climates and regulatory frameworks for aviation infrastructure and services. Providing capacity building and technical assistance to civil aviation authorities, airport operators, public institutions and other sector stakeholders. Coordinating with public authorities, civil aviation authorities, airport operators, airlines, contractors, supervising engineers, IFIs and development partners. Supporting the promotion and adoption of European standards and good practices in partner countries.<br>Qualifications and Skills Master’s degree or equivalent diploma in aeronautical engineering, airport engineering, civil engineering, transport engineering, aviation management, or another directly related discipline. Excellent knowledge of the aviation sector, including airports, air transport, aviation safety, air connectivity and sustainability aspects, as well as related policies and international good practices. Knowledge of development aid delivery methods. Excellent written and oral communication skills. Excellent computer skills.<br>General Professional Experience At least 15 years of general professional experience in the aviation sector. Proven experience managing complex assignments involving multiple stakeholders, including public authorities, civil aviation authorities, airport operators, airlines, contractors, supervising engineers and development partners. Proven professional experience across the project cycle of aviation infrastructure and services investments, including feasibility studies, detailed design, tendering/procurement support, implementation, operation and maintenance planning. Experience applying international and European standards and good practices related to aviation infrastructure and services delivery, including technical quality, safety, environmental and social compliance, climate resilience and sustainability considerations.<br>Specific Professional Experience At least 7 years of professional experience in the planning, design, supervision or management of aviation infrastructure, airport systems and/or air transport services. At least 5 years of professional experience in aviation projects in Sub-Saharan Africa, Latin America or Asia. Professional experience related to the G20 Principles for Quality Infrastructure Investment in the aviation sector, in particular on the technical side, such as feasibility studies, project design, airport planning, aviation safety, social and environmental issues, maintenance, procurement, connectivity, operational efficiency and resilience, etc.<br>Assets Professional experience in the Sub-Saharan Africa region (in situ). Professional experience in providing support to governance / capacity building in the aviation sector. Professional experience with the EU rules and procedures.<br>Language Requirements English proficiency at C1 level is mandatory. French at minimum B2 level will be considered an asset. Spanish at minimum B2 level will be considered an asset.<br>Please note that inclusion in the expert pool does not guarantee immediate assignment. Experts will be contacted based on specific project requirements, availability and matching qualifications. Selected experts may be mobilised for short-term technical assistance missions in partner countries globally. Only shortlisted candidates will be contacted.

Company Description<br> Quola is a trusted provider of integrated freight forwarding and logistics solutions, specializing in global transportation, customs clearance, and warehousing. With years of industry expertise and a worldwide network, Quola ensures seamless logistics services for clients. The company offers a range of services, including multimodal transportation (air, sea, road, and rail), efficient cargo movement, customs compliance, and warehousing. Guided by a customer-centric approach, Quola delivers tailored logistics solutions to meet the unique needs of clients across the globe.<br> Role Description<br> This is a full-time on-site role based in Giza for a Sales Specialist at Quola Shipping Agency. The Sales Specialist will be responsible for identifying and pursuing sales opportunities, building and maintaining strong relationships with clients, and promoting Quola's freight forwarding and logistics services. Key tasks include overseeing customer inquiries, providing solutions tailored to client needs, collaborating with internal teams to fulfill client requirements, and meeting sales targets. The Sales Specialist will also contribute to training initiatives and identify market trends to drive business growth.<br> Qualifications<br> Strong Communication and Customer Service skills, with the ability to engage effectively with clients and address their needs. Proven experience in Sales and Sales Management, with the ability to generate and close deals and meet sales targets. Experience in conducting training and mentoring related to sales strategies and customer engagement. Strong interpersonal skills, teamwork abilities, and problem-solving mindset. Proficiency in using CRM tools and understanding of the logistics industry is a plus. Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.

A leading multinational manufacturing company is looking for a passionate and proactive Learning & Development Specialist to join their HR team and support the growth and development of their employees across the MENA Cluster. who will drive learning initiatives, coordinate training programs, support performance management processes, foster a strong feedback culture, and contribute to employee engagement and development activities that create a positive business impact.<br><br>Key Responsibilities<br><br>Learning & Development<br><br>Support the annual training planning process, including training needs analysis, validation, implementation, and tracking across the MENA Cluster Coordinate and administer all learning and development activities, ensuring a seamless learning experience for employees Monitor and manage training budgets, working closely with Finance and HR Reporting teams to ensure cost efficiency and effective budget utilization Organize training programs from start to finish, including logistics, venues, vendors, catering, training materials, attendance tracking, evaluations, certifications, and reporting Serve as the primary contact for training coordination and follow-up across the MENA region Monitor training KPIs and conduct regular audits to ensure learning effectiveness and compliance Partner with managers and employees to develop and implement individual development plans Measure training effectiveness and recommend improvements based on feedback, KPIs, and business needs Support the implementation and monitoring of the e Skill Matrix project and related development initiatives Ensure employees complete mandatory learning and compliance training Create and maintain training reports and dashboards for leadership and key stakeholders Support succession planning initiatives by identifying competency gaps and coordinating targeted development programs Collaborate closely with the Regional HR Team, Country Training Coordinators, and Corporate Academy to support learning strategies and development priorities Create purchase requests and manage administrative processes related to training activities<br><br>Performance Management & Employee Development<br><br>Support and coordinate the annual performance management cycle, ensuring a smooth and impactful Employee Dialogue process Partner with managers and employees to enhance goal-setting quality and promote meaningful development conversations Monitor the effectiveness of performance and development goals across the region Promote and strengthen a culture of continuous feedback, learning, and development Work on Talent Management, Key Positioning, Succession Planning & Individual Development Plans<br><br>Employee Engagement & Internal Culture<br><br>Support the planning and execution of employee engagement initiatives, recognition programs, CSR activities, team-building events, and corporate gatherings Contribute to internal communication and culture-related programs that enhance the employee experience and strengthen organizational values<br><br>Requirements<br><br>Bachelor's degree in Human Resources, Business Administration, or a related field Excellent command of written and spoken English Strong communication and presentation skills Excellent planning, organization, and time management abilities Strong interpersonal skills with the ability to work effectively in a multicultural environment Proficiency in Microsoft Office applications, especially Excel and Power Point A proactive mindset, attention to detail, and a passion for people development<br><br>Experience<br><br>3-4 years of experience in Learning & Development, Talent Development, or a related HR function Experience coordinating training programs and working with learning management systems is an advantage Experience in a multinational environment is highly desirable

About the Role<br>We are seeking a Senior Marketing Specialist to lead and execute integrated marketing strategies that support business growth, strengthen brand presence, and generate qualified leads.<br>This role requires a strategic thinker with strong execution capabilities who can manage digital marketing campaigns, content strategies, performance analytics, and marketing initiatives across multiple channels.<br>Key Responsibilities<br>Marketing Strategy & Planning<br>• Develop and implement comprehensive marketing strategies aligned with company objectives.• Plan and execute integrated marketing campaigns across digital and offline channels.• Identify target audiences, market opportunities, and growth strategies.• Coordinate marketing initiatives withsales and business development teams<br>Digital Marketing<br>• Manage and optimize paid advertising campaigns (Google Ads, Meta Ads, Linked In Ads).• Plan and execute social media marketing strategies across Linked In, Facebook, Instagram, and other platforms.• Implement SEO and website optimization strategies to improve search visibility.• Manage email marketing campaigns and marketing automation.• Monitor and optimize conversion funnels and lead generation strategies.<br>Content Marketing<br>• Develop and oversee content strategies, including blogs, social media content, email campaigns, and website content.• Collaborate with designers to create engaging marketing materials and visual content.• Ensure brand consistency across all communication channels.• Create marketing copy for campaigns, landing pages, and promotional materials<br>Marketing Analytics & Performance<br>• Track and analyze marketing performance using analytics tools (Google Analytics, CRM, dashboards).• Measure campaign success through KPIs such as CPL, ROI, CTR, and conversion rates.• Generate performance reports and provide insights for continuous improvement.• Use data-driven insights to optimize marketing strategies.<br>Lead Generation & CRM<br>• Develop and manage lead generation strategies to support the sales pipeline.• Work with CRM systems to manage customer data, segmentation, and follow-up campaigns.• Implement strategies for customer acquisition, retention, and loyalty programs.<br>Branding & Communication<br>• Maintain and strengthen brand positioning and brand identity across all marketing activities.• Ensure consistency in messaging, visual identity, and brand voice.• Support corporate communication and PR initiatives when needed.<br>Events & Partnerships<br>• Plan and coordinate marketing events, exhibitions, and brand activations.• Build relationships with strategic partners, media, and external agencies.• Represent the company in marketing and industry events when required.<br>Qualifications<br>• Bachelor’s degree in Marketing, Business, or related field.• 4–7 years of experience in marketing or digital marketing.• Strong understanding of digital marketing channels and marketing strategy• Experience with marketing analytics, CRM systems, and marketing automation tools• Excellent communication, planning, and project management skills.<br> Preferred Skills<br>• Experience in B2B marketing or industrial sectors.• Knowledge of SEO, paid media, content marketing, and marketing automation.• Experience managing exhibitions, events, and lead generation campaigns.• Ability to work with cross-functional teams and manage multiple projects simultaneously.<br>What We Offer<br>• Competitive salary package.• Professional growth and development opportunities.• Collaborative and dynamic work environment.• Opportunity to work on strategic marketing projects.<br>Due to the nature of the role and the company location, preference will be given to candidates residing in:10th of Ramadan City El Shorouk City Obour City Applicants from nearby areas will be prioritized.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Overview The Analytics DEM Specialist is responsible for analyzing and interpreting data from Digital Experience Monitoring (DEM) platforms to provide actionable insights into digital employee experience, endpoint performance, and application health. The role supports proactive IT operations, service improvement initiatives, and data-driven decision-making across IT delivery and Experience Management Office (XMO) functions. Key Responsibilities Analyze and interpret data collected from DEM tools such as Nexthink and SysTrack. Monitor device performance, application usage, endpoint health, and overall user experience. Design, develop, and maintain dashboards, reports, and analytics views for various stakeholders. Identify trends, performance issues, anomalies, and root causes affecting digital employee experience. Provide actionable recommendations to improve user satisfaction and IT service quality. Support Incident, Problem, and Change Management processes through data-driven insights. Collaborate with Service Delivery, Workplace, Infrastructure, and ITSM teams to define analytics requirements and use cases. Translate complex technical data into clear business-focused reports and presentations. Support Experience Level Agreement (XLA) measurement, reporting, and continuous improvement initiatives. Identify opportunities for automation, optimization, and operational efficiency improvements. Ensure the accuracy, consistency, and quality of reporting data. Maintain documentation related to dashboards, analytics methodologies, KPIs, and reporting processes. Participate in regular service review meetings and present key findings and recommendations. Monitor user experience trends and proactively highlight potential risks before they impact business operations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Requirements</h2>Experience Proven experience working with Digital Experience Monitoring (DEM) platforms such as Nexthink, SysTrack, or similar solutions. Experience in data analysis, reporting, and visualization within IT operations or digital workplace environments. Hands-on experience building and maintaining dashboards and reporting solutions. Experience supporting service improvement and operational excellence initiatives. Technical Skills Strong analytical and problem-solving skills. Hands-on experience with reporting and visualization tools such as Nexthink Dashboards and Power BI. Good understanding of Digital Workplace technologies, endpoint environments, and application performance monitoring. Ability to analyze large datasets and identify meaningful insights and trends. Understanding of key digital experience metrics and performance indicators. Familiarity with data-driven decision-making methodologies. Communication &amp; Stakeholder Management Ability to communicate technical findings to both technical and non-technical audiences. Strong stakeholder management and relationship-building skills. Excellent presentation, documentation, and reporting capabilities. Ability to work effectively in cross-functional and multicultural environments. Nice to Have Experience working within an Experience Management Office (XMO) environment. Knowledge of ITSM processes including Incident, Problem, and Change Management. Experience with automation, APIs, scripting, or advanced analytics capabilities within DEM platforms. Familiarity with Experience Level Agreements (XLAs) and Digital Employee Experience (DEX) frameworks. Exposure to Service Management reporting and operational KPI tracking. Experience supporting workplace transformation or end-user experience improvement programs. Core Competencies Data Analysis Reporting &amp; Dashboarding User Experience Analytics Problem Solving Automation &amp; Process Improvement Stakeholder Management Business Communication English Proficiency (B2 or above)<p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><b><span>About TaskUs:</span> </b></b><span>TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.&nbsp;</span></p><br><p><span>The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.</span></p><br><p><span>It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.</span></p><br><p><b><span><b>What We Offer:</b></span></b><span>At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.</span></p><br><p>Payroll Specialist is in charge of processing payroll from start to finish in compliance with local regulation per the assigned site (s) as well as assisting in projects related to Payroll as needed.</p><br><p><b>As a Payroll Specialist, you will:</b></p><br><ul><li><p>Processing semi-monthly payroll for Egypt.</p><br></li><li><p>Address and resolve employee, management and government agency inquiries</p><br></li><li><p>Generate and send reports</p><br></li><li><p>Assist with internal and external audit requirements</p><br></li><li><p>Reconcile payroll data</p><br></li><li><p>Conduct payroll talks and focus group discussions</p><br></li><li><p>Maintain payroll system updated</p><br></li></ul><p><b>Do you have what it takes to become a Payroll Specialist?</b></p><br><p><b>The Payroll Specialist position covers the following responsibilities, but not limited to:</b></p><br><ul><li><p>Generate and send reports to Operations for exceptions and items to be corrected for payroll transmission.</p><br></li><li><p>Review and process payroll discrepancies and complete entries in the payroll system accordingly.</p><br></li><li><p>Coordinate with agencies for tax and social insurance reporting and payments.</p><br></li><li><p>Coordinate issue resolution with payroll vendor regarding payroll processing, changes and or inquiries.</p><br></li><li><p>Maintain payroll records current with relevant pay period data for auditing and reference purposes in compliance with local regulation requirements for record retention and handling of private and sensitive data.</p><br></li><li><p>Participate in gathering Payroll information for the different businesses.</p><br></li><li><p>Collect and Validate payroll data in Payroll Register matches information submitted to the vendor or what was entered in the payroll system as applicable.</p><br></li><li><p>Complete multiple validation reports to ensure Gross to Net is calculated properly for each payroll run.</p><br></li><li><p>Process termination cases</p><br></li><li><p>Ensure timely payments of statutory dues social insurance, Martyrs and Tax</p><br></li><li><p>Process off cycle payments.</p><br></li><li><p>Participate in payroll orientation for new hires.</p><br></li><li><p>Process year end and annual tax reconciliation and preparation of employee and employer tax returns.</p><br></li><li><p>Identify root cause and assist in proposing solutions to payroll impacting issues.</p><br></li><li><p>Reconcile and verify timely and accurate payroll tax and contribution payments are done.</p><br></li><li><p>Communicate and contribute to providing data to key business owners such as Human Resources, Finance, Operations and other approved contacts.</p><br></li><li><p>Reconciling payroll registers vs bank account transactions and accounting entries.</p><br></li></ul><p><b>Other Related Duties</b></p><br><ul><li><p>Participate in projects as needed.</p><br></li></ul><p><b>Minimum Education and Experience:</b></p><br><ul><li><p>High school diploma required</p><br></li><li><p>Bachelor’s Degree with emphasis on business or accounting preferred</p><br></li><li><p>Experience with computerized payroll processing</p><br></li><li><p>Experience with ORACLE/WD systems a plus</p><br></li><li><p>Microsoft Excel and Word</p><br></li><li><p>Must be detailed oriented</p><br></li><li><p>Able to meet deadlines</p><br></li><li><p>International Payroll processing experience preferred</p><br></li><li><p>Multi-state payroll processing</p><br></li></ul><p><b>Knowledge, Skills and Abilities:</b></p><br><ul><li><p>Outstanding customer service</p><br></li><li><p>Excellent written and verbal communication. Ability to communicate with all levels across the various departments.</p><br></li><li><p>Able to work in fast paced and high volume process environment</p><br></li><li><p>Diligent in following through to guarantee full completion of task or issue.</p><br></li><li><p>Should be able to work independently to ensure day to day functions and projects are completed and should be able to work as a team for collaboration, projects or achievement of team and company goals.</p><br></li><li><p>Use all resources available to resolve issues and escalate as needed to the manager.</p><br></li><li><p>Be able to respond assertively regarding payroll matters.</p><br></li><li><p>Must have a good sense of urgency</p><br></li></ul><p><b>Physical Demands and Working conditions</b></p><br><ul><li><p>Able to sit for long periods.</p><br></li><li><p>Activities may also involve walking, standing, speaking and listening to.</p><br></li><li><p>Hand / eye coordination.</p><br></li><li><p>Repetitive clerical tasks</p><br></li></ul><p><b>Environment Conditions</b></p><br><ul><li><p>Climate controlled environment</p><br></li><li><p>Mild noise</p><br></li><li><p>Computer, desk and typical office equipment</p><br></li></ul><p><b>Reports to:</b> Payroll Manager</p><br><p><b><span><b>How We Partner To Protect You: </b></span></b><span>TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.</span></p><br><p><br><b><b><span>DEI:</span></b></b> <span>In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to </span><i>opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.</i></p><br><p><span>We invite you to explore all TaskUs career opportunities and apply through the provided URL</span><b><u><span>https://www.taskus.com/careers/</span></u><span>.</span></b></p><br> </div>

Role Description This is a full-time, on-site Chinese Speaking Customer Service Specialist role based in El Maadi El Gadida. The specialist will handle inbound and outbound customer inquiries in Chinese and English through phone, email, and chat, ensuring timely and accurate responses. Responsibilities include tracking shipments, resolving delivery issues, providing order status updates, and coordinating with internal operations teams to address service concerns. The role involves documenting customer interactions in the system, following up on unresolved cases, and escalating complex issues when needed. The specialist will also support continuous improvement by identifying recurring problems, suggesting process enhancements, and maintaining a high standard of customer satisfaction in line with J&T Express Egypt’s service policies.<br>Qualifications<br> Strong communication skills in Chinese (Mandarin) and English, with clear, professional verbal and written abilities. Customer service experience in logistics, e-commerce, or related industries, including handling inquiries, complaints, and case follow-up. Ability to use CRM or ticketing systems, Microsoft Office tools, and other basic computer applications efficiently. Solid problem-solving and conflict-resolution skills, with the capacity to work under pressure and manage multiple tasks. Attention to detail, accuracy in data entry, and a structured approach to documentation and reporting. Team-oriented mindset, reliability, and openness to feedback, with the ability to collaborate effectively across departments. Willingness to work on-site in El Maadi El Gadida and follow rotating shifts if required by business needs. Relevant diploma or bachelor’s degree is preferred; prior experience in a contact center or customer-facing role is an advantage.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Location:</strong> Nasr City, Cairo, Egypt (On-site)<br><strong>Reports to:</strong> HR Manager<br><strong>Company:</strong> Click Group (Click ITS)<br><strong>Years of Experience:</strong> 2 - 3 Years</p><br><br><p><strong>About Click Group</strong></p><br><br><p>Since our establishment in 1999, Click ITS has grown into one of the largest IT infrastructure and solution providers in Egypt. We are a market leader in Networking, Servers, Virtualization, Security Solutions, and Data Center infrastructure. As we continue to expand our footprint, we are looking for a strategic <strong>Senior Talent Acquisition Specialist</strong> to join our headquarters in Nasr City and lead our most aggressive hiring phase yet .</p><br><br><p><strong>The Role</strong></p><br><br><p>This is not just a "CV screening" role. We need a <strong>hunter</strong> who understands the IT distribution and systems integration landscape in Egypt.</p><br><br><p>As a TA Specialist, you will act as a strategic partner to our Technical Directors and Sales Managers. You will be responsible for closing niche technical roles (CCIE, VCP, Pre-sales Engineers) while simultaneously managing volume hiring for our retail sales force and support teams.</p><br><br><p><strong>Key Responsibilities</strong></p><br><br><p><strong>1. End-to-End Recruitment (Tactical &amp; Strategic)</strong></p><br><br><ul><li><strong>Niche Technical Hiring:</strong> Lead the search for <strong>Network Engineers, Security Architects, Virtualization Specialists, and Pre-sales Consultants</strong>. You must know where these candidates hide and how to speak their language.</li><li><strong>Volume Hiring:</strong> Manage high-volume recruitment cycles for <strong>IT Support, Call Center agents, and Retail Sales</strong> staff.</li><li><strong>Pipeline Management:</strong> Proactively build talent pools for hard-to-fill certifications (e.g., Cisco, Fortinet, VMware) before the requisition is opened.</li></ul><p><strong>2. Sourcing &amp; Headhunting</strong></p><br><br><ul><li>Move beyond standard job posts. Utilize <strong>LinkedIn Recruiter, Egydata, Wuzzuf, and niche tech communities</strong> to headhunt passive talent.</li><li>Implement employee referral programs to leverage the existing network of our 200+ employees.</li></ul><p><strong>3. Stakeholder Management</strong></p><br><br><ul><li>Act as a consultant to hiring managers. Challenge unrealistic requirements and educate them on market realities (salary benchmarks and availability of specific certifications in Egypt).</li><li>Facilitate technical assessments and coordinate panel interviews with C-level executives.</li></ul><p><strong>4. Candidate Experience &amp; Employer Branding</strong></p><br><br><ul><li>Champion a world-class candidate experience, ensuring every applicant, whether hired or not, respects the Click brand.</li><li>Represent Click at university career fairs and industry events to promote our employer brand.</li></ul><p><strong>5. Data &amp; Reporting</strong></p><br><br><ul><li>Provide weekly metrics on Time-to-Hire, Cost-per-Hire, and Source Effectiveness to the HR Manager.</li></ul><p><strong>Key Competencies &amp; Skills</strong></p><br><br><ul><li><strong>IT Literacy:</strong> You don't need to code, but you must know the difference between a Switch, a Router, a Firewall, and a Server. You must be able to screen a CV for "CCNA" vs "CCNP" accurately.</li><li><strong>Agility:</strong> The IT market moves fast. We need someone who can shortlist a candidate for an urgent project within 24 hours.</li><li><strong>Negotiation:</strong> Strong skills in salary negotiation and offer rollouts, balancing candidate expectations with company budget.</li><li><strong>English Proficiency:</strong> Excellent command of English (Written &amp; Spoken) as we deal with multinational vendors .</li></ul><p><strong>Qualifications &amp; Requirements</strong></p><br><br><ul><li><strong>Experience:</strong> 4 to 7 years of experience in Talent Acquisition, specifically within <strong>Egypt's IT, Software, or Systems Integration sector</strong>.</li><li><strong>Education:</strong> Bachelor's degree in Business Administration, Psychology, or any relevant field.</li><li><strong>Tools:</strong> Proficiency with HRIS/ATS systems and Microsoft Excel (for reporting).</li></ul><p><strong>Why Join Click Group?</strong></p><br><br><ul><li><strong>Market Leader:</strong> Work with one of the biggest names in IT distribution in Egypt .</li><li><strong>Impact:</strong> Directly influence the quality of the technical teams that build Egypt's digital infrastructure.</li><li><strong>Stability:</strong> A stable, established group (founded in 1999) that offers the security of a large corporation but the agility of a growing firm .</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Description</span><p><b>Are You Ready to Make It Happen at Mondelēz International?</b></p><br><p><b>Join our Mission to Lead the Future of Snacking. Make It Matter.</b></p><br><p>You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.</p><br><p><b>How you will contribute</b></p><br><p>You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.</p><br><p><b>What you will bring</b></p><br><p>A desire to drive your future and accelerate your career. You will bring experience and knowledge in:</p><br><ul><li>Your specific process area</li><li>Working in a shared service organization</li><li>Being a good team player and influencing others</li><li>Process design and mapping, and business requirement gathering experience</li><li>Communicating effectively, applying interpersonal skills and taking initiative</li></ul><p><b><u>More about this role</u></b></p><br><p><b>What you need to know about this position:</b></p><br><p><b>This role is fixed term for 6 months (Subject to renewal). </b></p><br><p>The payroll advisor maintains accurate payroll records in compliance with Egyptian labor laws, prepares monthly payroll, and advises on payroll matters. They audit employee data, ensure confidentiality.</p><br><p><b>What extra ingredients you will bring:</b></p><br><ul><li>Receive monthly variables and validate them in accordance with Egyptian law and company policy.</li><li>Validate monthly payroll.</li><li>Ensure the proper calculations of employees’ social insurance, income taxes, and other relevant deductions.</li><li>Validate and upload bank files.</li><li>Prepare monthly sox controls reports.</li><li>Validate and confirm closing reports for Finance and payroll.</li></ul><p><b>Education / Certifications:</b></p><br><ul><li>Bachelor's degree in accounting or any relevant field.</li></ul><p><b>Job specific requirements:</b></p><br><ul><li>0-2 years of experience in solid Experience in the payroll function</li><li>Professional command of the written and spoken English language</li><li>Advanced and very solid Knowledge of Excel</li><li>Ability to work under stress</li><li>Exceptional Communication problem-solving &amp; interpersonal skills.</li></ul><p><b>Work schedule:</b></p><br><p>Full-Time</p><br>&amp;#xa;&amp;#xa;No Relocation support available<span><b>Business Unit Summary</b></span>Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.&nbsp;<p>Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br><b><span>Job Type</span></b>Temporary (Fixed Term)Service Operations (Delivery)Global Business Services </div>

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>As a Sr. Specialist, CX Process Improvement, you will lead the design, development, and continuous improvement of Standard Operating Procedures (SOPs) across Customer Care. You'll drive process efficiency using Lean Six Sigma methodologies, delivering measurable improvements in customer experience and cost to serve. You will own improvement programs end-to-end — from problem definition through execution, measurement, and iteration — across strategic, operational, and quick-win project tiers. This role is hands-on and cross-functional. You will act as a gatekeeper for new market initiatives and service launches — reviewing requirements, mapping to policies, designing SOPs, and cascading changes through Knowledge management. You will also drive agent empowerment by formulating business cases and feature requests, liaising with Product and Tech through delivery and configuration, and connecting frontline operational insights to product decisions.<br><br>WHAT’S ON YOUR PLATE?<br><br> SOP Design & Development: Create high-level blueprints and process maps to identify bottle necks and streamline handoffs Develop comprehensive SOPs that streamline processes, enhance quality, and are clear, concise, and actionable Act as gatekeeper on new market initiatives and service launches — review requirements, map to policies, design SOPs, and cascade to Knowledge change management Ensure consistency and cross-functional alignment in documentation across markets and lines of business. Program Ownership: Take full ownership of assigned CX-PI programs — define the problem, design the improvement, run pilots, roll out at scale, and iterate using the DMAIC cycle Ensure programs drive measurable improvements in experience and cost Continuously optimise programs through structured testing and feedback loops Anticipate risks, track performance rigorously, and adjust course quickly when results do not meet expectations Document program playbooks so they can be repeated and scaled across markets Agent Empowerment & Product: Formulate business cases and feature requests based on operational insights and voice of customers and agent feedback Liaise with Product and Tech teams through delivery, configuration, and deployment of new features Configure new features and adjust SOPs accordingly to reflect system changes Connect frontline agent needs to product decisions, ensuring tools and systems support resolution quality Sr. Specialist, CX - Process Improvement Communication: Share improvement results in a structured, proactive way with leadership and markets Present root cause analyses and recommendations persuasively to senior stakeholders Capture learnings from each program and circulate them as best practices to raise the bar across the CX function Stakeholder Management: Partner with SSC, local markets and, Product (DH & talabat product) teams to align on priorities and unblock execution Provide the right data and context to help product and tech teams make decisions and prioritize projects with highest impact Escalate blockers and hold stakeholders accountable, while focusing primarily on enabling execution and driving cross-functional alignment on process changes<br><br>WHAT YOU BRING TO THE TABLE?<br><br> 5+ years of experience working in contact centers Demonstrated experience in AI projects with partial or full automation projects Demonstrated experience applying Lean Six Sigma or equivalent process improvement methodologies Experience leading projects end-to-end, including timelines, deliverables, and stakeholder communication SOP creation and process mapping proficiency — strong experience developing, maintaining, and visualizing processes using tools like Visio, Figma, Miro, or similar Critical thinking and data analysis proficiency to identify root causes and drive decisions Ability to lead workshops and influence without authority across cross-functional teams Strong written and verbal communication; ability to communicate complex analysis simply and persuasively

<div><h3 data-path-to-node="6">Role Purpose</h3><p data-path-to-node="7">The Digital Customer Solutions (DCS) Specialist acts as the key technical bridge between the organization and external business clients utilizing digital shipping channels, APIs, and data feeds. The primary objective is threefold: keeping shipping platforms securely aligned with national customs and regulatory data standards, onboarding and technical support of external customers on core digital applications, and troubleshooting complex integration issues down to payload and log-level root causes to ensure zero business interruption.</p><h3 data-path-to-node="8"><br></h3><h3 data-path-to-node="8">Key Responsibilities</h3><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">Monitor national customs regulatory changes, evaluate their impact on digital shipping channels, and translate updates into technical change requests.</p></li><li><p data-path-to-node="9,1,0">Lead country-level digital integration projects from technical scoping and stakeholder alignment through to testing, final execution, and sign-off.</p></li><li><p data-path-to-node="9,2,0">Serve as the main point of contact for customer technical integration onboarding, guiding clients from requirements gathering through live production.</p></li><li><p data-path-to-node="9,3,0">Troubleshoot complex technical integration issues daily by analyzing API request/response payloads, error codes, and application system logs.</p></li><li><p data-path-to-node="9,4,0">Direct technical conversations with external client IT and operations departments to modify data streams, configurations, and connectivity.</p></li><li><p data-path-to-node="9,5,0">Collaborate closely with commercial and sales teams to provide technical guidance and map specific digital shipping solutions to client trading profiles.</p></li><li><p data-path-to-node="9,6,0">Act as the local technical expert on data quality, eliminating manual workarounds by driving systemic software enhancements through regional engineering channels.</p></li><li><p data-path-to-node="9,7,0">Package comprehensive diagnostic summaries—including reproduction steps and impact assessments—when escalating advanced platform anomalies to regional IT teams.</p></li><li><p data-path-to-node="9,8,0">Develop automated routines and scripts utilizing corporate office tools to minimize manual administration and streamline recurring reporting patterns.</p></li><li><p data-path-to-node="9,9,0">Plan and deliver professional technical briefings, walkthroughs, and educational documentation to help external clients proactively align with upcoming platform updates.</p></li></ul><h3 data-path-to-node="10"><br></h3><h3 data-path-to-node="10">Qualifications, Experience and Competencies</h3><ul data-path-to-node="11"><li><p data-path-to-node="11,0,0">University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a strictly related field.</p></li><li><p data-path-to-node="11,1,0">Professional fluency in both English and Arabic, with highly developed written English skills suitable for authoring external client-facing technical guidance.</p></li><li><p data-path-to-node="11,2,0">Minimum of 2 years of experience in a dedicated, external-customer-facing technical support, software integration, or customer solutions environment.</p></li><li><p data-path-to-node="11,3,0">Proven practical experience in API troubleshooting with a demonstrated ability to read and interpret REST/JSON and XML payloads.</p></li><li><p data-path-to-node="11,4,0">Direct experience analyzing application error messages, application logs, and utilizing standard testing tools such as Postman or similar clients.</p></li><li><p data-path-to-node="11,5,0">Strong working knowledge of corporate data handling tools, including relational database queries (SQL) and advanced analytical spreadsheet processing.</p></li><li><p data-path-to-node="11,6,0">Solid communication competence, with a proven ability to translate complex software restrictions to business users, and commercial needs to developers.</p></li><li><p data-path-to-node="11,7,0">Structural problem-solving approach focused on achieving long-term root-cause resolution over temporary issue closure.</p></li><li><p data-path-to-node="11,8,0">Exceptional self-prioritization skills, showing a capacity to work independently against strict, unyielding external regulatory deadlines.</p></li><li><p data-path-to-node="11,9,0">Experience or background in logistics, express shipping, or customs trade compliance frameworks is highly advantageous.</p></li><li><p data-path-to-node="11,10,0">Familiarity with modern data scripting or automation languages (such as Python, JavaScript, or workflow automation engines) is considered a valuable asset.</p></li></ul><div><br></div><p data-path-to-node="13"><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="14"><br></p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="5">Deliver the Difference</strong> </p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="33">Care</strong> </p><p data-path-to-node="14">✨ We <strong data-path-to-node="14" data-index-in-node="43">Grow Together</strong></p></div>