Senior Operations Manager

Company Description Data Flow Group is a global leader in Primary Source Verification (PSV), background screening, and immigration compliance services that help organizations manage risk and make informed decisions. The company combines advanced technology, stringent processes, and qualified research analysts with a global network of over 100,000 issuing authorities to verify professional credentials directly from original sources. Data Flow operates to the highest regulatory standards, including JCI, ISO, and GDPR, ensuring robust data security and compliance. Headquartered in Dubai with offices across multiple regions, Data Flow serves clients in more than 200 countries with multilingual, market-tailored services supported by specialized language partners.<br>Role Description The Senior Operations Manager – Client Delivery is a full-time, on-site role based in Giza, responsible for overseeing end-to-end delivery of services to key clients. This role includes managing daily operations, ensuring service level agreements are met, and driving process efficiency and quality across verification and compliance workflows. The Senior Operations Manager leads and mentors cross-functional teams, coordinates resource allocation, and resolves operational and client issues in a timely manner. This position collaborates closely with internal stakeholders and clients to improve performance, implement best practices, and support strategic initiatives that enhance customer satisfaction and operational excellence. The role also involves reporting on key performance indicators, identifying risks, and recommending continuous improvement measures.<br>Qualifications<br> Strong operations management skills with experience overseeing service delivery, workflow optimization, and performance metrics. Demonstrated people leadership capabilities, including team supervision, coaching, and building high-performing, client-focused teams. Client relationship management skills, with experience handling escalations, managing expectations, and delivering solutions in a service-driven environment. Analytical and problem-solving skills, including the ability to interpret data, identify trends, and implement process improvements. Knowledge of compliance, quality assurance, or risk management, ideally within verification, background screening, or related regulated industries. Excellent communication and stakeholder management skills, with the ability to work effectively across multicultural and cross-functional teams. Relevant academic background, such as a bachelor’s degree in Business Administration, Operations Management, or a related field; an advanced degree is an advantage. Proficiency with operational and reporting tools (e.g., spreadsheets, dashboards, workflow systems) and comfort working with technology-enabled processes. Proven experience in a senior operations or service delivery role, preferably in a global or multi-site organization.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is a rapidly growing direct-to-consumer (DTC) ecommerce company operating across multiple consumer packaged goods (CPG) brands within the wellness space. The business manages a fast-moving operational environment spanning customer experience, fulfillment, marketing, backend systems, and operational infrastructure, and is seeking a highly detail-oriented operator to help streamline and scale the organization.</p><br>Location<p>Fully Remote | 9 AM - 5 PM EST</p><br>Role Overview<p>The Senior Operations Manager will oversee and optimize customer service operations, fulfillment coordination, and operational systems across a rapidly growing ecommerce company.</p><br><p>This role will serve as a highly hands-on operational leader responsible for managing the customer service function, coordinating with 3PL and fulfillment partners, and overseeing the operational tooling and systems that support the customer experience lifecycle.</p><br><p>The ideal candidate is highly detail-oriented, operationally strong, proactive, and comfortable operating in fast-paced startup environments where speed, ownership, and execution matter. This person will initially operate directly within day-to-day workflows while helping build scalable operational processes, systems, and infrastructure as the business continues growing.</p><br>Key ResponsibilitiesCustomer Service Operations<ul><li><p>Execute the day-to-day customer service function across email, chat, and future support channels</p><br></li><li><p>Manage customer escalations and ensure a high-quality customer experience</p><br></li><li><p>Develop and improve customer support workflows, SOPs, and FAQs</p><br></li><li><p>Monitor support performance metrics and resolve operational bottlenecks</p><br></li><li><p>Build scalable customer support systems as the business continues growing</p><br></li><li><p>Support the hiring, onboarding, and management of future customer support team members</p><br></li></ul>Fulfillment &amp; 3PL Coordination<ul><li><p>Serve as the operational bridge between customer support and fulfillment partners</p><br></li><li><p>Coordinate closely with 3PL and logistics providers to resolve shipping and operational issues</p><br></li><li><p>Improve workflows related to orders, fulfillment, subscriptions, returns, and customer communication</p><br></li><li><p>Maintain operational visibility across fulfillment processes and identify opportunities for improvement</p><br></li><li><p>Ensure smooth communication between operational systems, customer service, and fulfillment teams</p><br></li></ul>Systems &amp; Operational Tooling<ul><li><p>Manage and optimize operational systems including Gorgias and Sticky.io (CRM)</p><br></li><li><p>Leverage AI to reduce headcount needs within the function through automation and workflow improvements</p><br></li><li><p>Improve operational efficiency through AI-enabled workflows and automation opportunities</p><br></li><li><p>Ensure operational systems and workflows remain organized, scalable, and efficient</p><br></li><li><p>Assist with reporting, dashboards, and operational visibility across departments</p><br></li><li><p>Support the implementation of additional support and communication infrastructure over time</p><br></li></ul>Operational Leadership<ul><li><p>Operate with strong ownership and accountability across the business</p><br></li><li><p>Proactively identify inefficiencies and implement solutions</p><br></li><li><p>Thrive in a fast-paced, high-performance startup environment</p><br></li><li><p>Maintain a highly detail-oriented and execution-focused approach to operations</p><br></li><li><p>Work closely with leadership to support operational scaling initiatives</p><br></li></ul>QualificationsExperience<ul><li><p>3+ years of experience in operations, ecommerce operations, customer experience operations, or support operations</p><br></li><li><p>Previous experience within a DTC or CPG ecommerce company strongly preferred</p><br></li><li><p>Experience working within fast-paced startup or high-growth environments</p><br></li><li><p>Experience managing operational workflows across customer service and fulfillment functions</p><br></li></ul>Skills<ul><li><p>Strong operational and systems-thinking abilities</p><br></li><li><p>Excellent communication and organizational skills</p><br></li><li><p>Ability to identify inefficiencies and proactively solve problems</p><br></li><li><p>Comfortable working independently and wearing multiple hats</p><br></li><li><p>Execution-focused with the ability to operate both strategically and tactically</p><br></li><li><p>Extremely detail-oriented and operationally minded</p><br></li><li><p>Highly proactive with a strong ownership mentality</p><br></li><li><p>Comfortable operating in a high-performance, fast-moving environment</p><br></li></ul>What Success Looks Like<ul><li><p>Improved operational efficiency across customer service and fulfillment workflows</p><br></li><li><p>Faster response and resolution times for customer issues</p><br></li><li><p>Strong coordination between support, fulfillment, and operational systems</p><br></li><li><p>Successful implementation of scalable operational processes and automation</p><br></li><li><p>Increased customer satisfaction and smoother operational execution</p><br></li><li><p>Ability to scale and lead operational infrastructure as the company grows</p><br></li></ul>Opportunity<p>This is an exciting opportunity to join a rapidly growing ecommerce business at a pivotal stage of growth. The company is seeking a highly capable operator who can bring structure, ownership, and operational excellence across customer service and operational systems while helping build scalable infrastructure for long-term growth.</p><br><p>The ideal candidate will have the opportunity to make a significant impact within a fast-moving startup environment, work closely with leadership, and help shape the operational future of the business.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

Operations Manager (Electronics Engineer)<br> Location: 3 Settlement – Cairo<br> Industry: Manufacturing (preferably Lighting Experience)<br> Requirements:<br>* Bachelor’s degree in Electronics Engineering or related field.<br>* 3–5 years of experience in Operations or Production Management.<br>* Lighting industry background is a strong plus (but not mandatory if overall experience is strong).<br>* Strong leadership skills, and ability to connect departments effectively.<br> To apply, please send your CV to:01159333251

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI s across the Client. . Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent. Line management responsibility for Client Operations Managers. Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall. Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI s. Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary. Management of any campaign migration or new business implementation for the Client.</p><p>Apply process for tracking of client satisfaction and complaints in terms of response and resolution. Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed. Preparing, analyzing and presenting data to the client as part of monthly performance reviews. Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool. Ensure integrity and accuracy of financial reporting and analysis on client level Ensure budgeted revenue and EBITDA is achieved, by ensuring client is invoiced for all billed hours . Ensure team members are recruited on time and with appropriate skills, and aligned with client forecast, ensuring absenteeism and attrition are managed to maximize EBITDA contribution.</p><p>To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed. Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development. Facilitate a culture of open and honest 2 way communication ensuring key messages are cascaded. Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality. Co-ordination of responses to any client change control requests. Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall. Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed. Management of any client escalations relating to the Operational team s performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements: English Proficiency of C1, with a second language being a plus. 7 - 10 years of experience in the call center industry. Proven 3 -year experience as an operations Manager or equivalent title is a must US Account Experience Strong background in handling U.S.-based clients, understanding cultural nuances, SLAs, and compliance requirements is a MUST Multi-Team Management Experience managing multiple teams and operations managers (overseeing at least 300 to 500 FTEs). P&amp;L and Financial Acumen Proven track record of managing budgets, revenue, and operational costs to maximize profitability. Client &amp; Stakeholder Management Experience in client negotiations, QBRs, and strategic partnerships . Six Sigma (Green Belt or Black Belt) Lean Management Outliers Management Certification PMP (Project Management Professional) COPC Certification</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are hiring a Fleet Operations Manager to oversee fleet operations, maintenance, and performance for heavy trucks, loaders, forklifts, and other heavy-duty vehicles. The role focuses on ensuring fleet reliability, minimizing downtime, controlling maintenance costs, and maintaining compliance with safety and operational standards. Key Responsibilities Manage daily fleet operations and ensure equipment availability and efficiency. Develop and implement preventive maintenance and inspection plans. Supervise workshop activities, spare parts inventory, and repair processes. Monitor fleet utilization, fuel consumption, maintenance costs, and downtime. Ensure compliance with safety, transportation, and environmental regulations. Investigate breakdowns and accidents and implement corrective actions. Lead and develop fleet operations and maintenance teams. Coordinate with logistics, operations, procurement, and safety teams.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Mechanical Engineering, Automotive Engineering, or related field. Minimum 10 years of experience in fleet management, maintenance, or logistics. At least 5 years in a senior leadership role. Strong experience with heavy trucks, loaders, forklifts, and heavy-duty vehicles. Strong knowledge of workshop management, maintenance planning, and spare parts control. Excellent leadership, problem-solving, budgeting, and reporting skills. Very good command of English. Proficiency in Microsoft Office and fleet management systems.</p><p></p></section>

<p>The Senior Operations Manager leads Coptic Orphans' operational functions: Facilities, Procurement, Asset Management, Business Process, and Data Processing, and sets the processes and practices that keep operational work consistent across every location. The role brings these functions together under one coordinated management and ensures the services the organization relies on are delivered reliably, consistently, and to a high standard across all locations. This role drives the continuous improvement of these functions and develops the managers who lead them, so that the organization's day-to-day operational needs are always met dependably worldwide and teams across Coptic Orphans can carry out their work without interruption.</p><p><strong>Operational Management &amp; Delivery</strong></p><p>Oversee the Facilities, Procurement, Asset Management, Business Process, and Data Processing functions, ensuring each delivers reliable, high-quality service to the teams that rely on it. Ensure each function is properly resourced, organized, and equipped to deliver dependable service. Track the performance of each function, identify issues early, and escalate significant risks or gaps to top leadership. Translate the operational priorities and standards into clear expectations for each function and its manager.</p><p><strong>Continuous Improvement &amp; Standardization</strong></p><p>Identify opportunities to improve the efficiency and quality of each function and lead practical improvements to how the work is done. Standardize processes and practices within each function across all country offices, so that service is consistent wherever Coptic Orphans operates. Support the adoption of new systems, tools, and AI-enabled solutions that modernize operational work, in coordination with the Technology function. Strengthen how the functions serve their internal customers, using feedback from the teams they support to raise responsiveness and service quality.</p><p><strong>Team Leadership</strong></p><p>Lead, support, and develop the Office Operations Manager, Business Process Manager, and Data Processing Manager, setting clear expectations and holding them accountable for their functions' performance. Conduct regular performance reviews, give constructive feedback, and support the growth of the managers and their teams. Foster a culture of accountability, service, and continuous improvement across the functions.</p><p><strong>Compliance, Continuity &amp; Reporting</strong></p><p>Ensure the operational functions comply with organizational policies and relevant local requirements in each country, within the frameworks set by the Finance and Legal Affairs functions. Plan for business continuity for operational and facilities-related matters, helping ensure the organization can keep functioning through disruption. Maintain accurate operational records and provide regular, clear reporting on the functions' performance.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business Administration, Management, or a related field. Master's Degree is a plus. Minimum 8 years of experience in operations, administration, or a related area, including at least 3 years managing teams, and ideally managing other managers. Proven experience overseeing multiple operational or administrative functions and delivering dependable, high-quality service to internal teams. Demonstrated ability to lead and develop managers, set clear expectations, and hold a team accountable for results. Track record of improving processes and raising the efficiency, quality, and consistency of operational work. Experience working across multiple locations or countries is an advantage. Strong organizational, prioritization, and problem-solving skills. Working knowledge across some of the following areas: facilities, procurement, process management, or data operations. Strong interpersonal and communication skills, with the ability to work effectively with teams across the organization. Demonstrated commitment to the mission, values, and vision of Coptic Orphans. Travel and Working Requirements Typical office environment such as walking, sitting, typing, using office equipment, and occasional lifting of boxes or luggage during travel. Occasional domestic &amp; international travel may be required. Working outside of the official hours and on weekends may be required.</p>

<p>We are looking for a highly organized and proactive Senior External Operations Manager to oversee the company’s key external operations. This role is responsible for coordinating with suppliers, manufacturers, government authorities, and external partners to ensure smooth business operations, regulatory compliance, and project execution.</p><p>Key Responsibilities</p><p>External Operations</p><p>* Coordinate and communicate with overseas suppliers and manufacturers</p><p>* Manage import, customs clearance, and product registration processes</p><p>* Monitor production schedules, delivery timelines, and quality-related issues</p><p>* Manage company licenses, product registrations, visas, and work permits</p><p>* Maintain and organize key corporate documents, contracts, and government-issued records</p><p>* Liaise with government authorities and external agencies to ensure smooth administrative processes</p><p>* Manage relationships with external partners, including accounting, legal, packaging, and event service providers</p><p>* Coordinate key projects and monitor progress to ensure timely completion</p><p>Finance</p><p>* Monitor and manage company expenses and operational costs</p><p>* Review financial data and support reporting processes</p><p>* Monitor inventory value and related operational expenses</p><p>* Support monthly financial closing and reconciliation activities</p><p><strong>Requirements</strong></p><p></p><p>* Experience in operations, supply chain, import/export, finance, administration, or a related field</p><p>* Strong organizational and project management skills</p><p>* Excellent communication and stakeholder management abilities</p><p>* Detail-oriented, responsible, and able to work independently</p><p>* Good English communication skills</p><p>Preferred Qualifications</p><p>* Experience with import/export, customs clearance, product registration, or licensing processes</p><p>* Experience in retail, beauty, FMCG, or manufacturing industries</p><p>* Experience working with government authorities and external agencies</p><p>* Experience using ERP or inventory management systems</p><p>About the Role</p><p>This position serves as a key link between the company and its external stakeholders, including suppliers, manufacturers, government authorities, and professional service providers. The successful candidate will play an important role in ensuring efficient, compliant, and well-coordinated business operations.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a highly organized and proactive Project Operations Manager to oversee the operational coordination of active projects and ensure smooth alignment between project teams and the finance department. This role requires a strong sense of ownership, responsibility, and follow-through, with the ability to manage multiple priorities, maintain accurate reporting, and support financial and operational discipline across projects. The ideal candidate has experience in project coordination, operations management, and finance-related processes, and is capable of driving execution while keeping stakeholders aligned. Key Responsibilities Oversee the day-to-day operational coordination of active projects. Track project progress, timelines, deliverables, and operational requirements. Coordinate closely with internal teams to ensure projects are running according to plan. Act as the main point of coordination between project teams and the finance department. Monitor project budgets, spending, invoicing, payment status, and cost-related updates. Support budgeting, forecasting, financial tracking, and project reporting. Ensure all project data, records, and documentation are accurate and up to date. Identify operational or financial risks and escalate issues in a timely manner. Follow up with stakeholders to ensure accountability and completion of action items. Improve workflows, reporting structures, and coordination processes across projects. Prepare regular project and financial status reports for management. Maintain strong control over project organization, priorities, and cross-functional communication. Proficiency in Microsoft Excel and project tracking/reporting tools. Problem-solving mindset with the ability to anticipate issues and act proactively. Successfully delivering IT projects within the UAE market. Working directly with the public sector. Key Skills Project coordination Operations management Budget tracking Financial reporting Cross-functional coordination Organization and planning Ownership and accountability Communication and stakeholder management Problem solving Attention to detail Paid Time Off Work From Home Training &amp; Development Performance Bonus</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Business Administration, Finance, Operations Management, Project Management, or a related field. Proven experience in project coordination, operations, or project management. Strong understanding of finance processes, budgeting, cost tracking, and reporting. Excellent organizational and multitasking skills. Strong sense of ownership, accountability, and attention to detail. Ability to coordinate across departments and manage multiple active projects at once. Strong communication and follow-up skills. Ability to work under pressure and meet deadlines. Proficiency in Microsoft Excel and project tracking/reporting tools. Problem-solving mindset with the ability to anticipate issues and act proactively. Successfully delivering IT projects within the UAE market. Working directly with the public sector. Preferred Qualifications Experience working closely with finance teams on project-related budgets and reporting. Knowledge of project management tools and ERP systems. Experience in operational process improvement. PMP or other project management certification is a plus.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>The Role</strong></span></p><br><p><span>The Senior Operations Manager owns the systems, vendors, and business processes we run on and the roadmap for making them better. This is a senior, hands-on role for an operator who moves comfortably between strategy and execution: owning the vendor and procurement function outright, managing our outsourced delivery partner and customer support team, running the operational cadence behind compliance and IT, and producing the analysis the executive team makes decisions from.</span></p><br><p><span>The role exists because operational ownership is currently distributed across the executive team. The Chief Technology Officer owns IT and security, and the Security &amp; Compliance Officer owns risk and certification decisions. This role is the operator who makes those programs run on schedule, and the single owner of the vendor, contract, procurement, and partner-management work that has no home today. The ideal candidate owns problems no one else claims and returns with a recommendation, not a status update. The role reports directly to the CEO and partners closely with the CTO, CRO, Security &amp; Compliance, Finance, and HR.</span></p><br><p><span><strong>Key Responsibilities</strong></span></p><br><p><span><strong>Vendor, Contract &amp; Procurement</strong></span></p><br><ul><li><span>Own the vendor and contract portfolio end to end: renewal calendar, auto-renewal exposure, in-flight disputes and terminations, and the next action date on every open item</span></li><li><span>Lead the SaaS cost optimization program — carry forward savings achieved to date, work the remaining vendor triage list, and report realized savings to the executive team</span></li><li><span>Own and complete the procurement workflow rebuild (SharePoint / Power Automate) so requests, approvals, and spend commitments run through a documented process the company can operate without you</span></li><li><span>Run vendor diligence and onboarding: commercial terms, security review intake, and handoff of risk classification to the Security &amp; Compliance Officer for decision</span></li><li><span>Manage license and entitlement footprint against budget, including the Microsoft 365 seat consolidation and reseller relationship</span></li><li><span>Own telephony and infrastructure vendor migrations, including moving company numbers and the IVR off the current provider onto a right-sized platform at materially lower cost.</span></li></ul><p><span><strong>Outsourced Partner &amp; Support Operations</strong></span></p><br><ul><li><span>Own the relationship with our outsourced delivery partner: account cadence, SOW and commercial terms, resource allocation, escalation path, and performance against expectations</span></li><li><span>Manage the customer support team, including the follow-the-sun coverage model across Warsaw, EDT, and PDT, and ensure coverage aligns with employee schedules</span></li><li><span>Own support operations and tooling — Zendesk configuration, ticket monitoring integrations with PagerDuty, and the escalation process for named enterprise accounts</span></li><li><span>Complete the Help Center migration to Zendesk: agree the new structure, run the remaining article migration, and take the customer-facing FAQ site live</span></li><li><span>Report support performance to the executive team and connect it back to retention</span></li></ul><p><span><strong>Business Operations &amp; Analysis</strong></span></p><br><ul><li><span>Own recurring executive and board-level reporting — revenue, retention, pipeline, support, headcount, and vendor spend — along with the underlying data definitions, so the numbers reconcile across systems</span></li><li><span>Establish and run the operating cadence: KPI reviews, ELT reporting, and the metrics dictionary that keeps reporting consistent quarter over quarter</span></li><li><span>Partner with Finance team on budget vs. actual, SaaS and vendor spend, cash forecasting inputs, and unit economics</span></li><li><span>Lead cross-functional initiatives from problem definition through implementation and adoption, including process redesign across Revenue, Finance, and Support</span></li><li><span>Turn open-ended executive questions into analysis and a clear recommendation with tradeoffs stated</span></li><li><span>Set direction on shared operational workstreams and serve as the senior operational reference point for the Operations Associate</span></li></ul><p><span><strong>Systems, Automation &amp; AI</strong></span></p><br><ul><li><span>Own the tech-stack roadmap: which systems the company runs on, how they integrate, and what gets consolidated or retired</span></li><li><span>Act as business owner for the core stack — Salesforce, Jira, Confluence, Zendesk, MS365, and Claude — including data model, permissions, and workflow design, working with dedicated administrators where they exist</span></li><li><span>Own revenue systems architecture: lead routing and capture, opportunity and renewal hygiene, forecast fields, and the ARR/NRR reporting methodology built on top</span></li><li><span>Design and strategize internal automation: system integrations, AI and agentic workflows, and reporting pipelines that replace manual reporting and handoffs</span></li><li><span>Set standards for AI tooling across the company — where it is used, how outputs are reviewed, and what data may be put into it</span></li><li><span>Maintain the integration and automation inventory, including third-party OAuth grants, so nothing is running unowned</span></li></ul><p><span><strong>Compliance &amp; Risk Operations</strong></span></p><br><ul><li><span>Risk classification, certification decisions, and audit positions are owned by the Security &amp; Compliance Officer. This role owns the operational execution that keeps those programs on schedule:</span><ul><li><span>Run the operating cadence for the Vendor Management Policy and quarterly User Access Reviews, including evidence collection and closure of findings</span></li><li><span>Own the certification and audit calendar — ISO 27001 surveillance, SOC 2 Type II follow-up on prior-period findings, customer-required sustainability assessments, and UK public-sector certifications — driving deadlines, evidence packaging, and remediation follow-through to closure</span></li><li><span>Own employee lifecycle controls alongside IT: provisioning, equipment, access, and same-day offboarding, plus the documented evidence trail each one requires</span></li><li><span>Maintain the policy library and its annual review cycle, and drive attestation and security training completion to 100%</span></li><li><span>Support customer security questionnaires, DPAs, and vendor security reviews</span></li><li><span>Maintain the risk register and report open findings, aging, and owners to the executive team</span></li></ul></li></ul><p><span><strong>Website &amp; Digital Operations</strong></span></p><br><ul><li><span>Own the company website end to end as both technical and business owner: hosting account, theme and build status, agency or contractor relationships, and release coordination</span></li><li><span>Own web forms, lead capture, routing, and tracking, in partnership with Revenue and Marketing</span></li><li><span>Maintain the internal knowledge base of playbooks, runbooks, and process documentation, and hold process owners accountable for keeping theirs current</span></li></ul><p><span><strong>What We’re Looking For</strong></span></p><br><ul><li><span>5–8+ years in business operations, vendor and procurement operations, revenue operations, or a comparable cross-functional operations role. Experience at a SaaS company is required.</span></li><li><span>Demonstrated ownership of a vendor or procurement portfolio, including negotiating renewals and delivering measurable cost savings</span></li><li><span>Experience managing an outsourced or offshore delivery partner — holding a vendor to an SOW, not just working alongside their people</span></li><li><span>Experience managing a support or service team, including coverage models across time zones</span></li><li><span>A track record of owning a process or system end to end rather than administering one — has built something that outlived their own involvement</span></li><li><span>Hands-on depth in Salesforce, plus fluency in at least one other core business system; able to design a data model, not just maintain records</span></li><li><span>Working knowledge of SaaS security and compliance practice — SOC 2, ISO 27001, vendor and third-party risk, access controls — and comfort running the evidence and cadence work an audit requires</span></li><li><span>Demonstrated use of AI tools to do real work — automation, analysis, and drafting — and a point of view on where they should and should not be applied</span></li><li><span>Strong analytical skills, comfortable in spreadsheets and reporting tools, and able to defend how any number was calculated</span></li><li><span>Excellent written communicator — can produce the one-page memo an executive can act on</span></li><li><span>Comfortable operating without a playbook in a lean, fast-moving company, at high visibility with the executive team</span></li><li><span>Bonus: experience at a company following a carve-out or separation, or scaling operations in an organization under 100 people</span></li></ul><p><span><strong>What Success Looks Like</strong></span></p><br><ul><li><span>First 30 days: every open vendor, contract, certification, and in-flight project has a documented status, owner, and next action date — nothing is running on memory</span></li><li><span>First 90 days: the near-term certification deadlines are met or formally extended, the support team has a stable coverage model and a single escalation path, and there is a prioritized plan for what to fix, consolidate, or automate</span></li><li><span>By six months: procurement runs through a documented workflow, executive reporting comes from a single reconciled source, and vendor and access review cycles run on schedule without reminders</span></li><li><span>By twelve months: measurable reduction in SaaS and vendor spend, manual reporting hours materially down, the Help Center and website fully transitioned, and compliance evidence audit-ready on request</span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking a highly organized and proactive Project Operations Manager to oversee the operational coordination of active projects and ensure smooth alignment between project teams and the finance department.<br> This role requires a strong sense of ownership, responsibility, and follow-through, with the ability to manage multiple priorities, maintain accurate reporting, and support financial and operational discipline across projects.<br> The ideal candidate has experience in project coordination, operations management, and finance-related processes, and is capable of driving execution while keeping stakeholders aligned.<br> Key Responsibilities Oversee the day-to-day operational coordination of active projects.<br> Track project progress, timelines, deliverables, and operational requirements.<br> Coordinate closely with internal teams to ensure projects are running according to plan.<br> Act as the main point of coordination between project teams and the finance department.<br> Monitor project budgets, spending, invoicing, payment status, and cost-related updates.<br> Support budgeting, forecasting, financial tracking, and project reporting.<br> Ensure all project data, records, and documentation are accurate and up to date.<br> Identify operational or financial risks and escalate issues in a timely manner.<br> Follow up with stakeholders to ensure accountability and completion of action items.<br> Improve workflows, reporting structures, and coordination processes across projects.<br> Prepare regular project and financial status reports for management.<br> Maintain strong control over project organization, priorities, and cross-functional communication.<br> Paid Time Off Work From Home Training &amp; Development Performance Bonus Requirements Bachelor’s degree in Business Administration, Finance, Operations Management, Project Management, or a related field.<br> Proven experience in project coordination, operations, or project management.<br> Strong understanding of finance processes, budgeting, cost tracking, and reporting.<br> Excellent organizational and multitasking skills.<br> Strong sense of ownership, accountability, and attention to detail.<br> Ability to coordinate across departments and manage multiple active projects at once.<br> Strong communication and follow-up skills.<br> Ability to work under pressure and meet deadlines.<br> Proficiency in Microsoft Excel and project tracking/reporting tools.<br> Problem-solving mindset with the ability to anticipate issues and act proactively.<br> Successfully delivering IT projects within the UAE market.<br> Working directly with the public sector.<br> Preferred Qualifications Experience working closely with finance teams on project-related budgets and reporting.<br> Knowledge of project management tools and ERP systems.<br> Experience in operational process improvement.<br> PMP or other project management certification is a plus.<br> Key Skills Project coordination Operations management Budget tracking Financial reporting Cross-functional coordination Organization and planning Ownership and accountability Communication and stakeholder management Problem solving Attention to detail</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities</strong></p><p><strong>Overall Hotel Operations</strong></p><ul><li>Lead and oversee daily operations across all hotel departments to ensure efficiency, consistency, and service excellence.</li><li>Ensure alignment of all operational activities with brand standards, values, and guest experience expectations.</li><li>Act as the primary operational point of contact in the absence of the General Manager.</li><li>Drive collaboration and communication between departments to deliver seamless guest journeys.</li></ul><p><strong>Food &amp; Beverage Operations</strong></p><ul><li>Oversee all Food &amp; Beverage outlets, including restaurants, bars, in-room dining, events, and experiential dining concepts.</li><li>Partner closely with Culinary leadership to ensure menu execution, quality, creativity, and cost control.</li><li>Monitor F&amp;B performance, service standards, and guest satisfaction while driving revenue opportunities.</li></ul><p><strong>Rooms, Front Office &amp; Guest Experience</strong></p><ul><li>Oversee Front Office, Housekeeping, and Guest Experience teams to ensure smooth arrivals, stays, and departures.</li><li>Ensure room readiness, cleanliness, and maintenance meet brand and quality standards.</li><li>Champion personalized service and experiential hospitality throughout the guest journey.</li></ul><p><strong>Engineering, Maintenance &amp; Security</strong></p><ul><li>Oversee Engineering and Maintenance operations to ensure facilities, assets, and infrastructure are maintained to the highest standards.</li><li>Ensure preventative maintenance programs are in place and adhered to.</li><li>Oversee Security operations to ensure guest and team member safety, emergency preparedness, and compliance with local regulations.</li></ul><p><strong>Financial &amp; Commercial Performance</strong></p><ul><li>Support the General Manager in managing departmental budgets, forecasts, and P&amp;L performance.</li><li>Monitor labor costs, operating expenses, and productivity across departments.</li><li>Identify opportunities to improve operational efficiency, revenue generation, and cost optimization.</li></ul><p><strong>Team Leadership &amp; People Development</strong></p><ul><li>Ensure appropriate staffing levels, scheduling, and workforce planning.</li><li>Foster a positive, inclusive, and performance-driven culture aligned with Our Habitas values.</li><li>Support recruitment, onboarding, training, and development initiatives.</li></ul><p><strong>Health, Safety &amp; Compliance</strong></p><ul><li>Ensure full compliance with local laws, health and safety regulations, food safety standards, and brand policies.</li><li>Maintain high standards of cleanliness, hygiene, sustainability, and environmental responsibility.</li><li>Conduct regular inspections, audits, and risk assessments.</li></ul><p><strong>Brand, Culture &amp; Sustainability</strong></p><ul><li>Embed sustainability, wellness, and community engagement into daily operations.</li><li>Collaborate with Experience, Marketing, and Community teams on activations, events, and storytelling initiatives.</li></ul><p><strong>Key Skills &amp; Competencies</strong></p><ul><li>Strong multi-departmental hotel operations leadership.</li><li>Proven ability to manage diverse teams and complex operations.</li><li>Solid financial and commercial acumen.</li><li>Guest-centric mindset with high emotional intelligence.</li><li>Strong organizational, communication, and problem-solving skills.</li><li>Ability to thrive in a dynamic, experiential, and remote destination environment.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 7 10 years of progressive hotel operations experience, preferably in luxury, lifestyle, or resort hospitality.</li><li>Previous experience as an Operations Manager, Hotel Manager, or similar senior leadership role.</li><li>Strong background in Food &amp; Beverage combined with rooms and hotel operations exposure.</li><li>Fluent in English</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is a rapidly growing direct-to-consumer (DTC) ecommerce company operating across multiple consumer packaged goods (CPG) brands within the wellness space. The business manages a fast-moving operational environment spanning customer experience, fulfillment, marketing, backend systems, and operational infrastructure, and is seeking a highly detail-oriented operator to help streamline and scale the organization.</p><br>Location<p>Fully Remote | 9 AM - 5 PM EST</p><br>Role Overview<p>The Senior Operations Manager will oversee and optimize customer service operations, fulfillment coordination, and operational systems across a rapidly growing ecommerce company.</p><br><p>This role will serve as a highly hands-on operational leader responsible for managing the customer service function, coordinating with 3PL and fulfillment partners, and overseeing the operational tooling and systems that support the customer experience lifecycle.</p><br><p>The ideal candidate is highly detail-oriented, operationally strong, proactive, and comfortable operating in fast-paced startup environments where speed, ownership, and execution matter. This person will initially operate directly within day-to-day workflows while helping build scalable operational processes, systems, and infrastructure as the business continues growing.</p><br>Key ResponsibilitiesCustomer Service Operations<ul><li><p>Execute the day-to-day customer service function across email, chat, and future support channels</p><br></li><li><p>Manage customer escalations and ensure a high-quality customer experience</p><br></li><li><p>Develop and improve customer support workflows, SOPs, and FAQs</p><br></li><li><p>Monitor support performance metrics and resolve operational bottlenecks</p><br></li><li><p>Build scalable customer support systems as the business continues growing</p><br></li><li><p>Support the hiring, onboarding, and management of future customer support team members</p><br></li></ul>Fulfillment &amp; 3PL Coordination<ul><li><p>Serve as the operational bridge between customer support and fulfillment partners</p><br></li><li><p>Coordinate closely with 3PL and logistics providers to resolve shipping and operational issues</p><br></li><li><p>Improve workflows related to orders, fulfillment, subscriptions, returns, and customer communication</p><br></li><li><p>Maintain operational visibility across fulfillment processes and identify opportunities for improvement</p><br></li><li><p>Ensure smooth communication between operational systems, customer service, and fulfillment teams</p><br></li></ul>Systems &amp; Operational Tooling<ul><li><p>Manage and optimize operational systems including Gorgias and Sticky.io (CRM)</p><br></li><li><p>Leverage AI to reduce headcount needs within the function through automation and workflow improvements</p><br></li><li><p>Improve operational efficiency through AI-enabled workflows and automation opportunities</p><br></li><li><p>Ensure operational systems and workflows remain organized, scalable, and efficient</p><br></li><li><p>Assist with reporting, dashboards, and operational visibility across departments</p><br></li><li><p>Support the implementation of additional support and communication infrastructure over time</p><br></li></ul>Operational Leadership<ul><li><p>Operate with strong ownership and accountability across the business</p><br></li><li><p>Proactively identify inefficiencies and implement solutions</p><br></li><li><p>Thrive in a fast-paced, high-performance startup environment</p><br></li><li><p>Maintain a highly detail-oriented and execution-focused approach to operations</p><br></li><li><p>Work closely with leadership to support operational scaling initiatives</p><br></li></ul>QualificationsExperience<ul><li><p>3+ years of experience in operations, ecommerce operations, customer experience operations, or support operations</p><br></li><li><p>Previous experience within a DTC or CPG ecommerce company strongly preferred</p><br></li><li><p>Experience working within fast-paced startup or high-growth environments</p><br></li><li><p>Experience managing operational workflows across customer service and fulfillment functions</p><br></li></ul>Skills<ul><li><p>Strong operational and systems-thinking abilities</p><br></li><li><p>Excellent communication and organizational skills</p><br></li><li><p>Ability to identify inefficiencies and proactively solve problems</p><br></li><li><p>Comfortable working independently and wearing multiple hats</p><br></li><li><p>Execution-focused with the ability to operate both strategically and tactically</p><br></li><li><p>Extremely detail-oriented and operationally minded</p><br></li><li><p>Highly proactive with a strong ownership mentality</p><br></li><li><p>Comfortable operating in a high-performance, fast-moving environment</p><br></li></ul>What Success Looks Like<ul><li><p>Improved operational efficiency across customer service and fulfillment workflows</p><br></li><li><p>Faster response and resolution times for customer issues</p><br></li><li><p>Strong coordination between support, fulfillment, and operational systems</p><br></li><li><p>Successful implementation of scalable operational processes and automation</p><br></li><li><p>Increased customer satisfaction and smoother operational execution</p><br></li><li><p>Ability to scale and lead operational infrastructure as the company grows</p><br></li></ul>Opportunity<p>This is an exciting opportunity to join a rapidly growing ecommerce business at a pivotal stage of growth. The company is seeking a highly capable operator who can bring structure, ownership, and operational excellence across customer service and operational systems while helping build scalable infrastructure for long-term growth.</p><br><p>The ideal candidate will have the opportunity to make a significant impact within a fast-moving startup environment, work closely with leadership, and help shape the operational future of the business.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company Description Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings. Join our motivated and vibrant Team and build your career with us.</p><p>Job Description</p><p>Key Responsibilities</p><ul><li>Overall Hotel Operations Lead and oversee daily operations across all hotel departments to ensure efficiency, consistency, and service excellence.</li><li>Ensure alignment of all operational activities with brand standards, values, and guest experience expectations.</li><li>Act as the primary operational point of contact in the absence of the General Manager.</li><li>Drive collaboration and communication between departments to deliver seamless guest journeys.</li><li>Food &amp; Beverage Operations Oversee all Food &amp; Beverage outlets, including restaurants, bars, in-room dining, events, and experiential dining concepts.</li><li>Partner closely with Culinary leadership to ensure menu execution, quality, creativity, and cost control.</li><li>Monitor F&amp;B performance, service standards, and guest satisfaction while driving revenue opportunities.</li><li>Rooms, Front Office &amp; Guest Experience Oversee Front Office, Housekeeping, and Guest Experience teams to ensure smooth arrivals, stays, and departures.</li><li>Ensure room readiness, cleanliness, and maintenance meet brand and quality standards.</li><li>Champion personalized service and experiential hospitality throughout the guest journey.</li><li>Engineering, Maintenance &amp; Security Oversee Engineering and Maintenance operations to ensure facilities, assets, and infrastructure are maintained to the highest standards.</li><li>Ensure preventative maintenance programs are in place and adhered to.</li><li>Oversee Security operations to ensure guest and team member safety, emergency preparedness, and compliance with local regulations.</li><li>Financial &amp; Commercial Performance Support the General Manager in managing departmental budgets, forecasts, and P&amp;L performance.</li><li>Monitor labor costs, operating expenses, and productivity across departments.</li><li>Identify opportunities to improve operational efficiency, revenue generation, and cost optimization.</li><li>Team Leadership &amp; People Development Ensure appropriate staffing levels, scheduling, and workforce planning.</li><li>Foster a positive, inclusive, and performance-driven culture aligned with Our Habitas values.</li><li>Support recruitment, onboarding, training, and development initiatives.</li><li>Health, Safety &amp; Compliance Ensure full compliance with local laws, health and safety regulations, food safety standards, and brand policies.</li><li>Maintain high standards of cleanliness, hygiene, sustainability, and environmental responsibility.</li><li>Conduct regular inspections, audits, and risk assessments.</li><li>Brand, Culture &amp; Sustainability Embed sustainability, wellness, and community engagement into daily operations.</li><li>Collaborate with Experience, Marketing, and Community teams on activations, events, and storytelling initiatives.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong multi-departmental hotel operations leadership.</li><li>Proven ability to manage diverse teams and complex operations.</li><li>Solid financial and commercial acumen.</li><li>Guest-centric mindset with high emotional intelligence.</li><li>Strong organizational, communication, and problem-solving skills.</li><li>Ability to thrive in a dynamic, experiential, and remote destination environment.</li><li>Minimum 7 10 years of progressive hotel operations experience, preferably in luxury, lifestyle, or resort hospitality.</li><li>Previous experience as an Operations Manager, Hotel Manager, or similar senior leadership role.</li><li>Strong background in Food &amp; Beverage combined with rooms and hotel operations exposure.</li><li>Fluent in English</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.</p><br><p>DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.</p><br><p>For more information, please visit: www.didiglobal.com/news</p><br>#LI-Hybrid<p>We are looking for a highly analytical and execution-oriented <strong>Supply Growth Operations Manager</strong> to lead driver supply growth across Egypt. You will own end-to-end initiatives that improve driver acquisition, activation, retention, and productivity while ensuring a healthy marketplace balance.</p><br> <p>This role sits at the intersection of strategy, operations, product, marketing, and data analytics. You'll identify growth opportunities, launch experiments, manage cross-functional projects, and build scalable solutions that drive sustainable marketplace growth.</p><br>Supply Growth Strategy <ul> <li>Develop and execute driver growth strategies to achieve marketplace supply targets.</li> <li>Own key supply metrics including driver acquisition, activation, retention, productivity, and online hours.</li> <li>Monitor marketplace health and recommend actions to balance supply and demand.</li> </ul> Growth Operations <ul> <li>Design and optimize the driver acquisition funnel across online and offline channels.</li> <li>Improve driver onboarding, document verification, and first-trip conversion.</li> <li>Launch lifecycle programs to increase driver engagement and long-term retention.</li> <li>Build scalable incentive programs and continuously optimize ROI.</li> </ul> Data Analysis <ul> <li>Analyze marketplace performance and identify growth opportunities using data.</li> <li>Build business cases and prioritize initiatives based on expected impact.</li> <li>Track KPIs through dashboards and present insights to senior leadership.</li> <li>Conduct A/B testing and measure experiment performance.</li> </ul> Cross-functional Leadership <ul> <li>Partner with Product, Marketing, CRM, Marketplace, Finance, Legal, and Operations teams to deliver growth initiatives.</li> <li>Work closely with local field teams and external partners to execute programs effectively.</li> <li>Translate local market insights into product and operational improvements.</li> </ul> Partnerships <ul> <li>Identify and manage strategic partnerships with fleets, referral partners, financial institutions, OEMs, and other ecosystem players.</li> <li>Negotiate partnership structures that accelerate driver acquisition and engagement.</li> </ul> Operational Excellence <ul> <li>Lead high-impact cross-functional projects from planning through execution.</li> <li>Improve operational processes and automate repetitive workflows where possible.</li> <li>Ensure operational efficiency while maintaining an excellent driver experience.</li> </ul><ul><li>We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. </li><li>We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. </li><li>We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. </li><li>We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. </li><li>We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. </li><li>We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.</li></ul><p><strong>We are committed to building inclusive and diverse teams.</strong></p><br><p>At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.</p><br><p>Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.</p><br><p>We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.</p><br><p><em><strong>I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms</strong></em></p><br> <ul> <li>Bachelor’s degree and above, or related quantitative disciplines; fluency in both English and Arab</li> <li>5 to 8 years of experience in management consulting, Big 4 advisory, or similar analytical roles; automotive or mobility industry exposure is a plus</li> <li>Experience in ride-hailing, mobility, logistics, marketplace, or gig economy businesses.</li> <li>Experience managing growth funnels, CRM, lifecycle marketing, or incentive programs.</li> <li>Strong analytical skills with experience in using statistical tools and software.</li> <li>Experience leading cross-functional projects in fast-paced environments.</li> <li>Excellent verbal and written communication skills.</li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> At <b>ABB</b>, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.<br><b>This position reports to:</b><br>Project Operations Manager<br>__<br>As a Senior Finance Specialist -Accounts Receivable and collection, you will have the opportunity to process accounting transactions for the Accounts Receivable team in a complete, accurate, and timely manner, ensuring compliance with internal guidelines and procedures, and external regulatory requirements.<br>Each day, you will perform necessary activities within the Accounts Receivables team to ensure accurate and timely reporting. You will also showcase your expertise by handling the end-to-end processing of accounts receivables, including verifying and reconciling incoming invoices, ensuring accuracy, and addressing discrepancies in a timely manner.<br>The work model for the role is: {onsite/hybrid}<br>This role is contributing to Automation Business in Egypt, based in Cario, Egypt.<br><b>You will be mainly accountable for:</b><br><ul><li>Process the end-to-end processing of accounts receivables activities and transaction, including verifying and reconciling incoming invoices, tracking, ensuring accuracy, and addressing discrepancies in a timely manner.</li><li>Managing payment receipts and allocations, accurately applying payments to customer accounts, and resolving any payment-related issues or inquiries promptly.</li><li>Sending reminders to customers for outstanding payments and escalating unresolved issues to the seniors in the team, when necessary.</li><li>Performing analysis and preparing reports on account receivable performance, aging and collection progress and taking appropriate actions, as necessary.</li><li>Complying with and helping achieve internal control over financial reporting compliance related to accounts receivables, for applicable templates, and participating in internal control testing and preparing relevant documentation.</li><li>Trains and mentors junior staff on accounts receivable activities to improve their skills and know-how.</li></ul><br><b> Our team dynamics </b><br>You will join a dynamic team, where you will be able to thrive, lead and drive transformational success.<br><b>Qualifications for the role </b><br><ul><li>Bachelor's degree in Accounting, Finance, Commerce, or a related field.</li><li>Minimum 10 years' experience in similar field with strong knowledge of Accounts Receivable processes, including invoicing, collections, cash application, and reconciliations.</li><li>Solid understanding of financial reporting requirements, internal controls, and compliance standards.</li><li>Skilled in ERP systems (preferably SAP or similar) and financial modules related to AR.</li><li>Good Understanding of customer contract terms and billing procedures in project-based environments.</li><li>Strong communication and stakeholder management skills.</li><li>Fluency in both spoken and written English, Arabic language is a Must.</li><li>Excellent computer skills in Microsoft office (mainly excel, Word, Microsoft project and power point).</li><li>Ability to form and work in synergy in teams with subordinates' peers and superiors.</li><li>Ability to think in an analytical form, especially when planning ahead or encountering and solving a problem.</li></ul><br><b>What's in it for you?</b><br>We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.<br>Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.<br>Run What Runs the World.<br>#ABBCareers<br>#RunwithABB<br>#Runwhatrunstheworld<br><b>More About Us</b><br>ABB's Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and water sectors. Driving integrated solutions that automate, digitalize, and electrify industry, we connect our people and technology to help our customers adapt and succeed. With over 50 years of domain expertise, we continue to innovate and reshape traditional approaches across the energy sector.<br>Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries.<br>Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.<br>Ready to make an impact? <br>Apply today or visit <b> https://www.abb.com </b> to learn more about the impact of our solutions across the globe.<br> </div>

Job Summary The Operations Manager is responsible for overseeing and optimizing the day-to-day operations of the organization, ensuring operational efficiency, service excellence, and successful project execution across real estate activities. The role requires strong leadership, process improvement capabilities, vendor and stakeholder management expertise, and the ability to coordinate cross-functional teams to achieve business objectives. The ideal candidate will have substantial experience within the real estate sector, a proven track record in managing teams and operational projects, and the ability to drive continuous improvement initiatives that enhance organizational performance and customer satisfaction. <br>Key Responsibilities Operations Management Oversee daily operational activities to ensure efficient execution of business objectives and project deliverables. Develop, implement, and monitor operational policies, procedures, and performance standards. Drive operational excellence through process optimization, workflow improvement, and cost-efficiency initiatives. Ensure compliance with company policies, industry regulations, and quality standards. Monitor operational performance and recommend improvements to enhance productivity and service quality. Real Estate Operations Manage operational activities related to real estate projects, property portfolios, developments, or real estate services. Coordinate with internal departments and external stakeholders to ensure smooth project execution and operational continuity. Support project planning, execution, and delivery while ensuring adherence to timelines and budgets. Monitor site operations and operational performance across projects and properties. Identify operational risks and implement mitigation strategies. Vendor & Stakeholder Management Establish and maintain strong relationships with contractors, consultants, suppliers, and service providers. Manage vendor performance, contract compliance, and service quality standards. Negotiate contracts and service agreements to achieve optimal value and operational efficiency. Collaborate with internal and external stakeholders to ensure successful project outcomes. Team Leadership & Management Lead, mentor, and develop operational teams to achieve departmental goals and performance targets. Allocate resources effectively and ensure optimal workforce utilization. Foster a culture of accountability, collaboration, and continuous improvement. Conduct performance evaluations and support employee development initiatives. Manage cross-functional teams and ensure effective communication across departments. Performance Monitoring & Reporting Develop and monitor operational KPIs and performance dashboards. Prepare periodic operational reports for senior management. Analyze operational data and provide actionable recommendations for improvement. Support strategic planning initiatives through operational insights and analysis. <br>Qualifications Education Bachelor's degree in Business Administration, Operations Management, Real Estate, Finance, Marketing, Engineering, or a related field. Professional certifications in Operations Management, Project Management, Real Estate, or related disciplines are preferred. MBA or relevant postgraduate qualification is considered an advantage. <br>Experience<br>Minimum 5 years of direct experience in the real estate sector. Minimum 7–10 years of overall operational management experience. Demonstrated experience managing operational teams and delivering complex projects successfully. Proven track record in process optimization, vendor management, site operations, and operational performance improvement. Experience working across multiple business functions and managing stakeholder relationships. <br>Required Skills & Competencies<br>Technical & Functional Skills Strong knowledge of real estate operations and project lifecycle management. Experience in operational planning, process improvement, and performance management. Expertise in vendor management, contract administration, and stakeholder engagement. Strong analytical and problem-solving capabilities. Proficiency in operational reporting and data analysis tools. Budget management and resource planning experience. Leadership Competencies Team Leadership and People Management Strategic Thinking Decision Making Project Management Conflict Resolution Change Management Results Orientation Behavioral Competencies Strong communication and interpersonal skills. Ability to work effectively in cross-functional environments. High attention to detail and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Strong business acumen and commercial awareness. <br>Please send your CVs to info@pinpoint-hr.com

<p><h4>Company description</h4> <p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.</p> <p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p> <p>Join our motivated and vibrant team and build your career with us.</p> <h4>Job description</h4> <h4>Key responsibilities</h4> <p><strong>Overall hotel operations</strong><br> Lead and oversee daily operations across all hotel departments to ensure efficiency, consistency, and service excellence.<br> Ensure alignment of all operational activities with brand standards, values, and guest experience expectations.<br> Act as the primary operational point of contact in the absence of the General Manager.<br> Drive collaboration and communication between departments to deliver seamless guest journeys.</p> <p><strong>Food & beverage operations</strong><br> Oversee all Food & Beverage outlets, including restaurants, bars, in-room dining, events, and experiential dining concepts.<br> Partner closely with Culinary leadership to ensure menu execution, quality, creativity, and cost control.<br> Monitor F&B performance, service standards, and guest satisfaction while driving revenue opportunities.</p> <p><strong>Rooms, front office & guest experience</strong><br> Oversee Front Office, Housekeeping, and Guest Experience teams to ensure smooth arrivals, stays, and departures.<br> Ensure room readiness, cleanliness, and maintenance meet brand and quality standards.<br> Champion personalized service and experiential hospitality throughout the guest journey.</p> <p><strong>Engineering, maintenance & security</strong><br> Oversee Engineering and Maintenance operations to ensure facilities, assets, and infrastructure are maintained to the highest standards.<br> Ensure preventative maintenance programs are in place and adhered to.<br> Oversee Security operations to ensure guest and team member safety, emergency preparedness, and compliance with local regulations.</p> <p><strong>Financial & commercial performance</strong><br> Support the General Manager in managing departmental budgets, forecasts, and P&L performance.<br> Monitor labor costs, operating expenses, and productivity across departments.<br> Identify opportunities to improve operational efficiency, revenue generation, and cost optimization.</p> <p><strong>Team leadership & people development</strong><br> Ensure appropriate staffing levels, scheduling, and workforce planning.<br> Foster a positive, inclusive, and performance-driven culture aligned with our Habitas values.<br> Support recruitment, onboarding, training, and development initiatives.</p> <p><strong>Health, safety & compliance</strong><br> Ensure full compliance with local laws, health and safety regulations, food safety standards, and brand policies.<br> Maintain high standards of cleanliness, hygiene, sustainability, and environmental responsibility.<br> Conduct regular inspections, audits, and risk assessments.</p> <p><strong>Brand, culture & sustainability</strong><br> Embed sustainability, wellness, and community engagement into daily operations.<br> Collaborate with Experience, Marketing, and Community teams on activations, events, and storytelling initiatives.</p> <h4>Key skills & competencies</h4> <ul> <li>Strong multi-departmental hotel operations leadership.</li> <li>Proven ability to manage diverse teams and complex operations.</li> <li>Solid financial and commercial acumen.</li> <li>Guest-centric mindset with high emotional intelligence.</li> <li>Strong organizational, communication, and problem-solving skills.</li> <li>Ability to thrive in a dynamic, experiential, and remote destination environment.</li> </ul> <h4>Qualifications</h4> <ul> <li>Minimum 7–10 years of progressive hotel operations experience, preferably in luxury, lifestyle, or resort hospitality.</li> <li>Previous experience as an Operations Manager, Hotel Manager, or similar senior leadership role.</li> <li>Strong background in Food & Beverage combined with rooms and hotel operations exposure.</li> <li>Fluent in English.</li> </ul></p><p></p>

Operations Manager – BPO Operations (VXI Egypt)<br>Location: Cairo, Egypt Industry: BPO / Contact Center<br>Position Summary The Operations Manager is responsible for leading and managing day-to-day operations within a fast-paced BPO environment, ensuring the achievement of operational KPIs, client satisfaction, and business objectives. The role focuses on driving performance, operational efficiency, employee engagement, and continuous improvement across multiple teams and functions.<br>Key Responsibilities Lead and manage Team Leaders and support functions to ensure achievement of operational targets and service delivery standards Drive performance across key KPIs including Customer Satisfaction (CSAT / NPS), Quality, Productivity, AHT, Adherence, and Revenue targets Monitor operational performance and implement corrective action plans to address gaps and improve results Conduct regular business reviews and performance discussions with Team Leaders and stakeholders Ensure effective people management including coaching, development, performance management, and succession planning Manage attendance, shrinkage, staffing utilization, and operational efficiency Handle client escalations and ensure timely resolution of operational issues Collaborate with Workforce Management, Training, Quality, HR, and other support functions to achieve operational goals Analyze operational data and generate reports to support strategic decision-making Ensure compliance with company policies, procedures, and client requirements Drive employee engagement initiatives and foster a positive work environment Support process improvement initiatives to enhance customer experience and operational performance<br>Key Performance Indicators (KPIs) Customer Satisfaction (CSAT / NPS) Quality Assurance (QA) Scores Service Level & Productivity Average Handling Time (AHT) Adherence & Attendance Revenue / Sales Targets (If Applicable) Attrition & Employee Engagement<br>Requirements Minimum 4–6 years of experience in BPO / Contact Center Operations Minimum 1–2 years of experience in a leadership role (Operations Manager / Senior Team Leader) Strong understanding of contact center operations and KPI management Proven experience in people management, coaching, and performance improvement Excellent communication, stakeholder management, and problem-solving skills Strong analytical and reporting skills Ability to work under pressure in a fast-paced environment<br>Preferred Qualifications Experience managing US or international accounts Exposure to Telecom, E-Commerce, or Customer Service accounts Knowledge of reporting tools and operational dashboards Lean / Six Sigma knowledge is a plus<br>Work Environment Fast-paced, target-driven BPO / Contact Center environment Rotational shifts may be required based on business needs<br>Core Competencies Leadership & People Management Operational Excellence KPI & Performance Management Client & Stakeholder Management Problem Solving & Decision Making Coaching & Team Development Data Analysis & Reporting

<ul><li>Contacting and following up on all drivers to ensure that all lines are fully moved on the line start dates by group or by phone.</li><li>Record the dates of movement and arrival in the follow-up data at the level of each shift and send it to the Operations Manager</li><li>Cars inspection after arrival, record any observations in the daily follow-up statement, and send reports to the Operations Manager.</li><li>Record any problems that arise in the sector and follow up their solution in coordination with the Operations Director and send a statement of problems on a daily basis.</li><li>Supplying cars with fuel at the contacted station, issuing invoices and signing them by the driver, and making the necessary settlements on a daily basis.</li><li>Recording drivers' attendance with the sector and additional trips on a daily basis to calculate wages.</li><li>Follow up on the departure of cars until they reach the last station, whether by phone or through the group, and record them in the follow-up report.</li></ul>

<ul><li><p>We are looking for an organized and experienced Operations Manager to oversee our daily operations and ensure that all teams and processes are working efficiently.</p></li><li><p>The Operations Manager will be responsible for managing workflows, monitoring team performance, improving processes, and ensuring high-quality service for our clients.<br><br>Key Responsibilities</p><ul><li><p>Manage and oversee daily business operations.</p></li><li><p>Make sure all operational processes are completed accurately and on time.</p></li><li><p>Coordinate between different departments to ensure smooth workflow.</p></li><li><p>Monitor team performance and KPIs.</p></li><li><p>Identify operational problems and provide effective solutions.</p></li><li><p>Improve existing processes to increase productivity and efficiency.</p></li><li><p>Prepare regular operational and performance reports for management.</p></li><li><p>Ensure company policies and procedures are properly followed.</p></li><li><p>Monitor service quality and ensure client issues are handled professionally and on time.</p></li><li><p>Work closely with Sales, Finance, Client Service, HR, and other teams.</p></li><li><p>Support client onboarding and ensure a smooth operational process.</p></li><li><p>Coordinate with relevant teams to resolve operational or transaction-related issues.</p></li><li><p>Work with IT to improve internal systems and operational tools.</p></li><li><p>Manage and develop the Operations team through coaching, training, and performance follow-up.</p></li><li><p>Help control operational costs and improve the use of company resources.</p></li><li><p>Support senior management in achieving business and operational goals.</p></li></ul></li></ul><p></p><p><strong>Requirements</strong></p><h2>Requirements</h2><ul><li><p>Bachelor’s degree in Business Administration, Finance, Economics, or a related field.</p></li><li><p>4+ years of experience in Operations or a related role.</p></li><li><p>Previous experience managing a team is required.</p></li><li><p>Experience in Financial Services, Banking, Brokerage, Fintech, or a similar industry is preferred.</p></li><li><p>Strong leadership and decision-making skills.</p></li><li><p>Excellent organizational and problem-solving skills.</p></li><li><p>Strong ability to manage KPIs and team performance.</p></li><li><p>Good knowledge of Microsoft Office, especially Excel.</p></li><li><p>Strong communication and follow-up skills.</p></li><li><p>Good command of English.</p></li><li><p>Ability to work in a fast-paced environment and manage multiple priorities.</p></li><li><p>High attention to detail and accountability.</p></li></ul><p></p>