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<h2><strong>Accounts Payable Accountant (Medical Sector)</strong></h2><p><strong>Location:</strong> iVein Clinics – Egypt<br><strong>Department:</strong> Finance<br><strong>Reports To:</strong> Finance Manager </p><p></p><h3><strong>About iVein Clinics</strong></h3><p>iVein Clinics is a rapidly growing healthcare group dedicated to delivering high-quality patient-centered medical services. As part of our expansion, we are seeking an experienced <strong>Accounts Payable Accountant</strong> who will play a key role in managing the company's financial obligations, ensuring compliance with financial policies, and maintaining strong relationships with vendors and medical suppliers.</p><h1><strong>Position Summary</strong></h1><p>The <strong>Accounts Payable Accountant</strong> is responsible for managing the complete accounts payable cycle, ensuring timely and accurate processing of supplier invoices, physician payments, operational expenses, and other financial obligations. The role requires strong financial analysis skills, excellent attention to detail, and experience working within healthcare or medical organizations where compliance, cost control, and accuracy are critical.</p><p>The ideal candidate will ensure that all payments are properly authorized, accurately recorded, reconciled, and processed in accordance with company policies, accounting standards, and local regulations.</p><h1><strong>Key Responsibilities</strong></h1><h3>Accounts Payable Operations</h3><ul><li><p>Manage the full Accounts Payable cycle from invoice receipt to payment.</p></li><li><p>Review, verify, and process supplier invoices for accuracy, completeness, and appropriate approvals.</p></li><li><p>Match invoices with Purchase Orders (POs), Goods Received Notes (GRNs), contracts, and supporting documentation.</p></li><li><p>Ensure all invoices are coded correctly according to the Chart of Accounts and cost centers.</p></li><li><p>Maintain accurate AP records and supporting documentation.</p></li></ul><h3>Vendor & Supplier Management</h3><ul><li><p>Build and maintain strong relationships with medical suppliers, pharmaceutical vendors, laboratories, service providers, and contractors.</p></li><li><p>Reconcile vendor statements on a monthly basis.</p></li><li><p>Investigate and resolve invoice discrepancies and payment issues.</p></li><li><p>Respond promptly to supplier inquiries regarding payments and outstanding balances.</p></li><li><p>Monitor supplier aging reports and ensure timely settlements.</p></li></ul><h3>Payment Processing</h3><ul><li><p>Prepare weekly and monthly payment schedules.</p></li><li><p>Process payments through bank transfers, checks, and electronic payment systems.</p></li><li><p>Ensure payments comply with internal approval matrices.</p></li><li><p>Monitor payment deadlines to avoid penalties or service interruptions.</p></li><li><p>Maintain proper documentation for every payment transaction.</p></li></ul><h3>Financial Reconciliation</h3><ul><li><p>Perform monthly reconciliation of Accounts Payable balances.</p></li><li><p>Reconcile supplier balances with the General Ledger.</p></li><li><p>Assist in month-end and year-end closing activities.</p></li><li><p>Prepare AP accruals where necessary.</p></li><li><p>Identify discrepancies and recommend corrective actions.</p></li></ul><h3>Expense Control</h3><ul><li><p>Review employee expense claims for policy compliance.</p></li><li><p>Verify travel, procurement, operational, and administrative expenses.</p></li><li><p>Ensure proper allocation of expenses across departments and branches.</p></li><li><p>Monitor recurring expenses and identify opportunities for cost optimization.</p></li></ul><h3>Medical Industry Financial Support</h3><ul><li><p>Process payments related to:</p><ul><li><p>Medical equipment suppliers</p></li><li><p>Pharmaceutical companies</p></li><li><p>Laboratories</p></li><li><p>Medical consumables</p></li><li><p>Physicians and consultants</p></li><li><p>Maintenance providers</p></li><li><p>Healthcare service contracts</p></li></ul></li><li><p>Monitor healthcare supplier contracts and payment terms.</p></li></ul><h3>Reporting & Analysis</h3><ul><li><p>Prepare:</p><ul><li><p>Accounts Payable Aging Reports</p></li><li><p>Vendor Outstanding Reports</p></li><li><p>Cash Flow Forecasts related to AP</p></li><li><p>Monthly Payment Analysis</p></li><li><p>Expense Trend Reports</p></li><li><p>Cost Analysis Reports</p></li></ul></li><li><p>Support management with financial insights and recommendations.</p></li></ul><h3>Compliance & Internal Control</h3><ul><li><p>Ensure compliance with:</p><ul><li><p>Egyptian Accounting Standards</p></li><li><p>Tax regulations</p></li><li><p>VAT requirements</p></li><li><p>Internal financial policies</p></li></ul></li><li><p>Maintain strong internal controls to prevent duplicate or unauthorized payments.</p></li><li><p>Support internal and external audit requirements.</p></li><li><p>Maintain confidentiality of financial information.</p></li></ul><h3>ERP & Systems</h3><ul><li><p>Record and maintain AP transactions within the ERP system.</p></li><li><p>Ensure accurate financial postings.</p></li><li><p>Participate in ERP improvements and process automation initiatives.</p></li><li><p>Maintain digital documentation and payment records.</p></li></ul><h3>Cross-Functional Collaboration</h3><ul><li><p>Coordinate with:</p><ul><li><p>Procurement Department</p></li><li><p>Warehouse</p></li><li><p>Medical Operations</p></li><li><p>HR Department</p></li><li><p>Treasury</p></li><li><p>Finance Team</p></li></ul></li><li><p>Resolve invoice and purchasing discrepancies promptly.</p></li></ul><h3>Continuous Improvement</h3><ul><li><p>Identify opportunities to streamline AP processes.</p></li><li><p>Recommend automation solutions.</p></li><li><p>Improve payment turnaround times.</p></li><li><p>Enhance vendor satisfaction through efficient financial operations.</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><h1><strong>Qualifications</strong></h1><ul><li><p>Bachelor's degree in Accounting, Finance, or Commerce.</p></li><li><p>CMA, CPA, IFRS Diploma, or equivalent certifications are an advantage.</p></li><li><p>3 - 5 years of Accounts Payable experience.</p></li><li><p>Previous experience in hospitals, medical centers, healthcare groups, or clinics is highly preferred.</p></li></ul><hr><h1><strong>Technical Skills</strong></h1><ul><li><p>Strong understanding of:</p><ul><li><p>Accounts Payable</p></li><li><p>General Ledger</p></li><li><p>Financial Reporting</p></li><li><p>Bank Reconciliation</p></li><li><p>Cost Accounting</p></li><li><p>VAT & Tax Compliance</p></li><li><p>Cash Flow Management</p></li><li><p>Month-End Closing</p></li></ul></li><li><p>Advanced Microsoft Excel (Pivot Tables, Power Query, VLOOKUP/XLOOKUP, financial formulas).</p></li><li><p>Experience with ERP systems such as Odoo, SAP, Oracle, Microsoft Dynamics, or similar.</p></li><li><p>Knowledge of electronic payment platforms and banking systems.</p></li></ul><p></p>
<p><strong>Reporting:</strong> Branches Manager</p><p></p><p><strong>Fixed Shift</strong>: 10:00 AM - 5:00 PM</p><p></p><p><strong>Responsibilities: </strong></p><ul><li><p>Greeting and attending to visitors at the front desk</p></li><li><p>Provide basic and accurate information in-person and via phone/email</p></li><li><p>Accurate patients’ data entry into our clinic management system</p></li><li><p>Time keeping and proper schedule management. Contact patients in case of delay</p></li><li><p>Schedule follow up appointments & next visit action</p></li><li><p>Professionally assist both staff and patients to ensure smooth work flow</p></li><li><p>Maintain office security by following safety procedures and controlling access via the reception desk</p></li><li><p>Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)</p></li><li><p>Order front office supplies and keep inventory of stock</p></li><li><p>Perform other clerical receptionist duties such as filing, scanning, photocopying, transcribing and faxing</p></li><li><p>Keep updated records of office sales & expenses</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Fresh graduates are welcomed </strong></p></li><li><p>Proven work experience, Front Office Representative or similar role</p></li><li><p>Proficiency in Microsoft Office</p></li><li><p>Hands-on experience with office equipment (e.g. fax machines and printers)</p></li><li><p>Professional attitude and appearance</p></li><li><p>Solid written and verbal communication skills</p></li><li><p>Ability to be resourceful and proactive when issues arise</p></li><li><p>Excellent organizational skills</p></li><li><p>Multitasking and time-management skills, with the ability to prioritize tasks</p></li><li><p>Customer service attitude</p></li></ul><p><strong>Benefits:</strong></p><ul><li><p>Benefited salary</p></li><li><p>Social insurance</p></li><li><p>Medical Insurance</p></li></ul><p></p>
<h1><strong>Cash & Bank Accountant</strong></h1><p><strong>Department:</strong> Finance<br><strong>Location:</strong> iVein Clinics – Egypt<br><strong>Reports To:</strong> Finance Manager</p><h1><strong>About iVein Clinics</strong></h1><p>iVein Clinics is a leading healthcare organization committed to delivering exceptional patient care through operational excellence and financial integrity. We are seeking a highly organized and detail-oriented <strong>Cash & Bank Accountant</strong> to oversee all cash management activities, banking transactions, treasury operations, reconciliations, and daily liquidity management across our clinics and business units.</p><h1><strong>Position Summary</strong></h1><p>The <strong>Cash & Bank Accountant</strong> is responsible for managing all cash inflows and outflows, maintaining accurate bank records, preparing bank reconciliations, monitoring daily cash positions, processing payments, and ensuring the company's liquidity requirements are met.</p><p>The role requires exceptional analytical skills, strong financial controls, and the ability to work closely with Finance, Treasury, Procurement, HR, and Operations to ensure timely and accurate financial transactions while safeguarding company assets.</p><p></p><h1><strong>Key Responsibilities</strong></h1><h2>Cash Management</h2><ul><li><p>Monitor daily cash balances across all company bank accounts and cash funds.</p></li><li><p>Maintain accurate records of all cash receipts and payments.</p></li><li><p>Prepare daily cash position reports for management.</p></li><li><p>Forecast short-term cash requirements to ensure sufficient liquidity.</p></li><li><p>Monitor cash availability for payroll, suppliers, operational expenses, and capital expenditures.</p></li><li><p>Ensure optimal utilization of available cash resources.</p></li></ul><h2>Bank Operations</h2><ul><li><p>Manage all corporate bank accounts and banking relationships.</p></li><li><p>Process local and international bank transfers.</p></li><li><p>Prepare payment instructions for management approval.</p></li><li><p>Monitor incoming customer collections and outgoing payments.</p></li><li><p>Ensure all bank transactions are properly recorded in the accounting system.</p></li><li><p>Coordinate with banks regarding banking facilities, online banking services, guarantees, and documentation.</p></li><li><p>Maintain updated bank signatory records and banking authorizations.</p></li></ul><h2>Bank Reconciliation</h2><ul><li><p>Prepare daily, weekly, and monthly bank reconciliations.</p></li><li><p>Investigate and resolve unreconciled transactions.</p></li><li><p>Identify duplicate, missing, or incorrect transactions.</p></li><li><p>Ensure all reconciling items are cleared promptly.</p></li><li><p>Reconcile multiple bank accounts simultaneously.</p></li></ul><h2>Treasury Support</h2><ul><li><p>Assist in treasury planning and cash flow management.</p></li><li><p>Support the Finance Manager in preparing weekly and monthly cash forecasts.</p></li><li><p>Monitor available credit facilities and banking limits.</p></li><li><p>Coordinate funding requirements between branches and head office.</p></li><li><p>Assist in optimizing working capital.</p></li></ul><h2>Payment Processing</h2><ul><li><p>Process approved supplier payments.</p></li><li><p>Process employee reimbursements and expense claims.</p></li><li><p>Execute payroll-related bank transfers.</p></li><li><p>Ensure all payments comply with the company's Delegation of Authority (DOA).</p></li><li><p>Verify supporting documents before payment execution.</p></li></ul><h2>Cash Flow Monitoring</h2><ul><li><p>Prepare rolling cash flow forecasts.</p></li><li><p>Analyze expected collections and payments.</p></li><li><p>Identify potential cash shortages.</p></li><li><p>Recommend solutions to improve liquidity.</p></li><li><p>Monitor daily cash movement across all business units.</p></li></ul><h2>Financial Reporting</h2><p>Prepare regular reports including:</p><ul><li><p>Daily Cash Position Report</p></li><li><p>Bank Balance Report</p></li><li><p>Weekly Treasury Report</p></li><li><p>Cash Flow Forecast</p></li><li><p>Outstanding Cheques Report</p></li><li><p>Bank Reconciliation Report</p></li><li><p>Payment Status Report</p></li><li><p>Foreign Currency Position Report (if applicable)</p></li><li><p>Cash Movement Analysis</p></li><li><p>Treasury Dashboard</p></li></ul><h2>Month-End & Year-End Closing</h2><ul><li><p>Prepare bank reconciliations before month-end closing.</p></li><li><p>Record accrued bank charges and interest.</p></li><li><p>Ensure all cash and bank transactions are posted accurately.</p></li><li><p>Support Finance during closing activities.</p></li><li><p>Assist auditors with treasury-related documentation.</p></li></ul><h2>Banking Relationship Management</h2><ul><li><p>Maintain professional relationships with banking partners.</p></li><li><p>Coordinate opening and closing of bank accounts.</p></li><li><p>Handle bank documentation and compliance requirements.</p></li><li><p>Follow up on banking issues and transaction delays.</p></li><li><p>Coordinate issuance and renewal of bank guarantees and other banking instruments when required.</p></li></ul><h2>ERP & Financial Systems</h2><ul><li><p>Record all cash and bank transactions in the ERP system.</p></li><li><p>Ensure proper GL account allocation.</p></li><li><p>Maintain accurate financial records.</p></li><li><p>Support ERP implementation and system improvements.</p></li><li><p>Ensure real-time updating of treasury transactions.</p></li></ul><p></p><p><strong>Requirements</strong></p><h1><strong>Qualifications</strong></h1><ul><li><p>Bachelor's degree in Accounting, Finance, Commerce, or a related field.</p></li><li><p>Professional certifications such as <strong>CMA, CPA, CTP (Certified Treasury Professional), IFRS Diploma</strong>, or equivalent are an advantage.</p></li><li><p><strong>1–3 years</strong> of experience in Cash Management, Treasury, Banking, or General Accounting.</p></li><li><p>Previous experience in the <strong>medical, healthcare, hospital, or clinic sector</strong> is highly preferred.</p></li></ul><h1><strong>Technical Skills</strong></h1><ul><li><p>Strong knowledge of:</p><ul><li><p>Treasury Operations</p></li><li><p>Cash Flow Management</p></li><li><p>Bank Reconciliation</p></li><li><p>Financial Reporting</p></li><li><p>General Ledger</p></li><li><p>Accounts Payable & Receivable</p></li><li><p>Working Capital Management</p></li><li><p>Banking Procedures</p></li><li><p>Internal Controls</p></li><li><p>Egyptian Tax Regulations</p></li></ul></li><li><p>Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP, Power Query, financial formulas).</p></li><li><p>Experience with ERP systems such as <strong>Odoo, SAP, Oracle, Microsoft Dynamics, or similar</strong>.</p></li><li><p>Familiarity with online banking platforms and electronic payment systems.</p></li></ul><p></p>
<p><strong>Job Summary:</strong></p><p>The Accounts Payable Supervisor is responsible for overseeing all accounts payable activities, ensuring accurate processing of invoices, timely payments to vendors, and compliance with company policies and financial controls. The role plays a key part in maintaining strong vendor relationships and supporting smooth financial operations across iVein Clinics.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Supervise daily Accounts Payable operations, including invoice processing, verification, and posting.</p></li><li><p>Ensure timely and accurate payment of vendors, suppliers, and service providers.</p></li><li><p>Review and approve invoices, payment requests, and supporting documents.</p></li><li><p>Maintain proper AP records and ensure accurate reconciliation of vendor statements.</p></li><li><p>Coordinate with procurement, finance, and clinic operations to resolve invoice discrepancies.</p></li><li><p>Monitor AP aging reports and ensure outstanding balances are properly managed.</p></li><li><p>Ensure compliance with internal controls, company policies, and accounting standards.</p></li><li><p>Support month-end closing activities related to Accounts Payable.</p></li><li><p>Prepare periodic AP reports and provide analysis when required.</p></li><li><p>Guide and support AP team members, ensuring efficiency and accuracy in daily tasks.</p></li><li><p>Handle vendor inquiries professionally and maintain strong working relationships.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications & Requirements:</strong></p><ul><li><p>Bachelor’s degree in Accounting, Finance, or a related field.</p></li><li><p><strong>5–7 years of experience</strong> in Accounts Payable, with at least <strong>1–2 years in a supervisory role</strong>.</p></li><li><p>Strong understanding of AP processes, payments, and reconciliations.</p></li><li><p>Experience working with accounting/ERP systems.</p></li><li><p>High attention to detail and strong organizational skills.</p></li><li><p>Ability to work under pressure and meet deadlines.</p></li><li><p>Strong communication and problem-solving skills.</p></li><li><p>Previous experience in healthcare or clinics is a plus.</p></li></ul><p></p>
<p><strong>Job Title:</strong> Events & Public Relations Assistant</p><p> </p><p><strong>o Location:</strong> Cairo / Alexandria (Travel Required) </p><p><strong>o Experience:</strong> Entry-level “0 -1 year” - Fresh Graduates are encouraged to apply </p><p><strong>o Employment Type:</strong> Full-Time </p><p><strong>o Mandatory Requirement:</strong> Must be available and willing to travel frequently </p><p>between Cairo and Alexandria to support iVein Clinics' branches, events, </p><p>and business activities. </p><p> </p><p> </p><p><strong>About the Role: </strong></p><p>iVein Clinics is seeking a proactive, organized, and energetic Events & Public Relations </p><p>Assistant to provide operational and administrative support to the Events & PR Specialist in </p><p>planning, organizing, and executing corporate events, medical awareness campaigns, </p><p>exhibitions, and public relations activities across all iVein Clinics branches. </p><p>The successful candidate will play a hands-on role in preparing and transporting event </p><p>materials, coordinating logistics, assisting with event setup and dismantling, handling event </p><p>equipment, supporting supplier coordination, and ensuring the smooth execution of events. </p><p>This position requires flexibility, frequent travel between Cairo and Alexandria, and the </p><p>ability to work efficiently in a fast-paced environment while maintaining high operational </p><p>standards. </p><p></p><p><strong>Key Responsibilities: </strong></p><p></p><p><strong>➢ Event Planning & Operational Support </strong></p><ul><li><p>Provide operational and administrative support to the Events & PR Specialist in planning, organizing, and executing corporate events, medical awareness campaigns, exhibitions, conferences, and internal activities. </p></li><li><p>Assist in implementing event plans and ensure assigned tasks are completed according to agreed timelines. </p></li><li><p>Support the smooth execution of events under the direct supervision of the Events & PR Specialist. </p></li></ul><p></p><p><strong>➢ Event Logistics & Preparation </strong></p><ul><li><p>Prepare, organize, transport, and distribute event materials, branding assets, promotional items, giveaways, and event supplies before each event. </p></li><li><p>Assist with venue preparation, event setup, branding installation, registration areas, signage, and overall event logistics. </p></li><li><p>Support event dismantling after completion, ensuring all materials and equipment are collected, organized, and stored properly. </p></li></ul><p></p><p><strong>➢ Supplier & Internal Coordination </strong></p><ul><li><p>Coordinate with suppliers, vendors, printing companies, and service providers as assigned by the Events & PR Specialist. </p></li><li><p>Follow up on deliveries, event requirements, and logistical arrangements to ensure timely execution. </p></li><li><p>Coordinate with Marketing, Operations, and branch teams to ensure all event requirements are fulfilled efficiently. </p></li></ul><p></p><p><strong>➢ Event Execution & On-Site Support</strong> </p><ul><li><p>Provide hands-on operational support during events, exhibitions, conferences, workshops, and marketing activations. </p></li><li><p>Assist in handling event equipment, display stands, branding materials, banners, promotional items, and giveaways before, during, and after events. </p></li><li><p>Support in ensuring event areas remain organized, presentable, and fully operational throughout the event. </p></li><li><p>Assist in resolving operational issues during events and escalate any concerns to the Events & PR Specialist when necessary. </p></li></ul><p></p><p><strong>➢ Content & Media Support </strong></p><ul><li><p>Assist with photography and content capture during events whenever required. </p></li><li><p>Coordinate with the Marketing team to ensure all required event content is captured and documented. </p></li><li><p>Organize event photos, videos, and supporting materials after each event. </p></li></ul><p> </p><p><strong>➢ Administrative Support </strong></p><ul><li><p>Prepare guest lists, attendance sheets, event checklists, shipping lists, and administrative documentation. </p></li><li><p>Assist in preparing post-event reports and collecting event feedback. </p></li></ul><p></p><p><strong>➢ General Responsibilities </strong></p><ul><li><p>Travel frequently between Cairo and Alexandria to support company events, branch activities, and business initiatives. </p></li><li><p>Perform physical tasks related to event preparation, setup, transportation, equipment handling, and dismantling whenever required. </p></li><li><p> Work flexible hours, including evenings or weekends, depending on event schedules. </p></li><li><p>Perform any additional duties assigned by the Events & PR Specialist or Marketing Management.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Marketing, Public Relations, Mass Communication, Business Administration, or a related field. </p></li><li><p>Fresh graduates with a strong interest in Events, Marketing, Brand Activation, or Public Relations are encouraged to apply. </p></li><li><p>Previous internship or volunteer experience in organizing events is considered an advantage but is not mandatory. </p></li><li><p>Willingness to travel frequently between Cairo and Alexandria. </p></li><li><p>Flexibility to work outside regular working hours during events whenever required. </p></li><li><p>Excellent organizational and time management skills with the ability to manage multiple tasks simultaneously. </p></li><li><p>Strong communication and interpersonal skills with a professional and positive attitude. </p></li><li><p>Hands-on mindset with a willingness to participate in operational and physical event activities. </p></li><li><p>Ability to work under pressure and adapt quickly in a dynamic environment. </p></li><li><p>Ability to coordinate effectively with internal teams, suppliers, and external service providers. </p></li><li><p>Fluency in spoken and written Arabic and English is required. </p></li><li><p>Proficiency in Microsoft Office (Word, Excel, and PowerPoint). </p></li><li><p>Knowledge of social media posting, creating graphics, or designing marketing materials is considered an advantage. </p></li></ul><p> </p><p><strong>Personal Attributes & Competencies : </strong></p><p> </p><ul><li><p>Positive attitude with a proactive approach to work. </p></li><li><p>Excellent written and verbal communication skills in both Arabic and English. </p></li><li><p>Strong interpersonal skills with the ability to communicate professionally with colleagues, patients, suppliers, and external stakeholders. </p></li><li><p>Friendly, approachable, and able to work effectively as part of a team. </p></li><li><p>Professional with a strong understanding of workplace ethics, etiquette, and confidentiality. </p></li><li><p>Customer service-oriented; previous customer-facing experience is considered an advantage. </p></li><li><p>Well-organized, reliable, and willing to support colleagues whenever needed. </p></li><li><p>Flexible, adaptable, and eager to learn and develop new skills. </p></li><li><p>Self-motivated with the ability to work independently while maintaining a collaborative mindset. </p></li><li><p>Able to represent iVein Clinics professionally during events and public activities.</p></li></ul><p></p>
<h2>Call Center Trainee</h2><p></p><h3>Working Conditions:</h3><p></p><ul><li><p><strong>Working Days:</strong> Saturday to Thursday</p></li><li><p><strong>Working Hours:</strong> 12:00 PM – 7:00 PM</p></li><li><p><strong>Day Off: </strong>Friday</p></li></ul><p></p><h2>Job Summary</h2><p>We are looking for enthusiastic and customer-oriented <strong>Call Center Trainees</strong> to join our team. This role is ideal for fresh graduates or individuals looking to start a career in customer service. The trainee will handle customer inquiries, provide accurate information, and ensure a positive customer experience while receiving on-the-job training.</p><p></p><h2>Key Responsibilities</h2><ul><li><p>Handle inbound and outbound customer calls professionally.</p></li><li><p>Respond to customer inquiries and provide accurate information about the company's services.</p></li><li><p>Record customer interactions accurately in the system.</p></li><li><p>Resolve customer complaints or escalate them to the appropriate department when necessary.</p></li><li><p>Follow up with customers as required to ensure satisfaction.</p></li><li><p>Maintain a high level of professionalism and customer service.</p></li><li><p>Adhere to company policies, procedures, and quality standards.</p></li><li><p>Meet daily and monthly performance targets.</p></li><li><p>Participate in training sessions and continuous learning activities.</p></li><li><p>Perform other duties assigned by the Team Leader.</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><p></p><h2>Qualifications</h2><ul><li><p>Fresh graduates are welcome to apply.</p></li><li><p>High school diploma or Bachelor's degree.</p></li><li><p>Previous customer service experience is a plus but not required.</p></li><li><p>Good communication and interpersonal skills.</p></li><li><p>Basic computer skills.</p></li><li><p>Ability to work under pressure.</p></li><li><p>Willingness to learn and develop.</p></li></ul><p></p><h2>Technical Skills</h2><ul><li><p>Microsoft Office (Basic)</p></li><li><p>Basic Computer Skills</p></li><li><p>Data Entry</p></li></ul><p></p><h2>Soft Skills</h2><ul><li><p>Excellent Communication Skills</p></li><li><p>Customer Service Orientation</p></li><li><p>Problem-Solving Skills</p></li><li><p>Active Listening</p></li><li><p>Teamwork</p></li><li><p>Time Management</p></li><li><p>Positive Attitude</p></li></ul><p></p>